CINXE.COM

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style="display:none">Where we fly</a><a href="/sg/english/destinations/" style="display:none">Popular Destinations</a><a href="/sg/english/discover-dubai/" style="display:none">Discover Dubai</a><a href="/sg/english/destinations/" style="display:none">Latest destinations</a><a href="/sg/english/travel-partners/" style="display:none">Our travel partners</a><a href="/sg/english/skywards/partners/" style="display:none">Emirates Skywards partners</a><a href="/sg/english/destinations/route-map/" style="display:none">Route map</a><a href="/sg/english/destinations/holiday-inspiration/" style="display:none">Holiday inspiration</a><a href="/sg/english/skywards/" style="display:none">About Emirates Skywards</a><a href="/sg/english/business-rewards/" style="display:none">Business Rewards</a><a href="/sg/english/help/" style="display:none">Help and contacts</a><a href="/sg/english/help/travel-updates/" style="display:none">Changes to our operations</a><a href="/sg/english/before-you-fly/health/" style="display:none">Special assistance</a><a href="/sg/english/help/faqs/" style="display:none">Frequently asked questions</a><a href="/sg/english/book/flight-schedules/" style="display:none">Flight schedules</a><a href="/sg/english/book/featured-fares/" style="display:none">Featured fares</a><a href="/sg/english/special-offers/" style="display:none">Special offers</a><a href="/sg/english/book/best-fare-finder/" style="display:none">Best Fare Finder</a><a href="/sg/english/book/planning-your-trip/hotels/" style="display:none">Book a hotel</a><a href="/sg/english/book/planning-your-trip/tours-and-activities/" style="display:none">Tours and activities</a><a href="http://www.marhabaservices.com/" style="display:none">Meet & Greet</a><a href="/sg/english/before-you-fly/dubai-international-airport/dubai-connect/" style="display:none">Dubai Connect</a><a href="/sg/english/book/transportation/book-an-airport-transfer/" style="display:none">Airport transfer</a><a href="/sg/english/book/transportation/car-rental/" style="display:none">Book a car</a><a href="/sg/english/travel-partners/" style="display:none">Airline partners</a><a href="/sg/english/book/about-booking-online/emirates-seat-selection/" style="display:none">Seat selection</a><a href="/sg/english/book/about-booking-online/hold-my-fare/" style="display:none">Hold my fare</a><a href="/sg/english/help/faq-topics/cancelling-or-changing-a-booking/faq/can-i-cancel-my-booking-online/" style="display:none">Cancel your booking</a><a href="/sg/english/manage-booking/change-flight/" style="display:none">Change your booking</a><a href="/sg/english/manage-booking/" style="display:none">Choose your seat</a><a href="/sg/english/manage-booking/upgrade-flight/" style="display:none">Upgrade your flight</a><a href="/sg/english/manage-booking/" style="display:none">Manage chauffeur-drive</a><a href="/sg/english/before-you-fly/health/accessible-travel/" style="display:none">Book accessible travel</a><a href="/sg/english/manage-booking/check-in-options/" style="display:none">Check-in options</a><a href="/sg/english/before-you-fly/travel/dangerous-goods-policy/" style="display:none">Guide to dangerous goods</a><a href="/sg/english/before-you-fly/travel/rules-and-notices/" style="display:none">Rules and notices</a><a href="/sg/english/before-you-fly/health/medical-information-form/" style="display:none">Medical information form (MEDIF)</a><a href="/sg/english/before-you-fly/travel/dietary-requirements/" style="display:none">Dietary information</a><a href="/sg/english/before-you-fly/travel/dangerous-goods-policy/" style="display:none">Banned substances in the UAE</a><a href="/sg/english/before-you-fly/dubai-international-airport/emirates-terminal-3/" style="display:none">Emirates Terminal 3</a><a href="/sg/english/before-you-fly/dubai-international-airport/transferring-between-terminals/" style="display:none">Transferring between terminals</a><a href="/sg/english/book/transportation/" style="display:none">To and from the airport</a><a href="/sg/english/before-you-fly/dubai-international-airport/shuttle-service-dubai/" style="display:none">Shuttle service in Dubai</a><a href="/sg/english/before-you-fly/baggage/checked-baggage/" style="display:none">Checked baggage</a><a href="/sg/english/before-you-fly/baggage/cabin-baggage-rules/" style="display:none">Cabin baggage</a><a href="/sg/english/before-you-fly/baggage/purchase-additional-baggage-allowance/" style="display:none">Purchase more baggage</a><a href="/sg/english/before-you-fly/baggage/unusual-baggage-and-special-allowances/" style="display:none">Extra checked baggage allowances</a><a href="/sg/english/before-you-fly/baggage/baggage-services-dubai/" style="display:none">Baggage services in Dubai</a><a href="/sg/english/before-you-fly/visa-passport-information/travelling-to-and-from-the-united-states/" style="display:none">USA travel authorisation</a><a href="/sg/english/experience/cabin-features/first-class/" style="display:none">First Class</a><a href="/sg/english/experience/cabin-features/business-class/" style="display:none">Business Class</a><a href="/sg/english/experience/cabin-features/premium-economy-class/" style="display:none">Premium Economy </a><a href="/sg/english/experience/cabin-features/economy-class/" style="display:none">Economy Class</a><a href="/sg/english/experience/inflight-entertainment/ice/" style="display:none">What's on ice</a><a href="/sg/english/experience/inflight-entertainment/ice-tv-live/" style="display:none">ice TV Live</a><a href="/sg/english/experience/inflight-entertainment/onboard-wifi/" style="display:none">Onboard Wi-Fi</a><a href="/sg/english/experience/inflight-entertainment/children-entertainment/" style="display:none">Children's entertainment</a><a href="/sg/english/experience/inflight-entertainment/podcasts/" style="display:none">Emirates World Interviews</a><a href="/sg/english/experience/dining/first-class/" style="display:none">First Class dining</a><a href="/sg/english/experience/dining/business-class/" style="display:none">Business Class dining</a><a href="/sg/english/experience/dining/premium-economy/" style="display:none">Premium Economy dining</a><a href="/sg/english/experience/dining/economy-class/" style="display:none">Economy Class dining</a><a href="/sg/english/experience/drinks/" style="display:none">Drinks</a><a href="/sg/english/experience/our-fleet/boeing-777/" style="display:none">Boeing 777</a><a href="/sg/english/experience/our-fleet/a380/" style="display:none">Emirates A380</a><a href="/sg/english/experience/our-fleet/emirates-executive/" style="display:none">Emirates Executive</a><a href="/sg/english/experience/our-fleet/photo-gallery/" style="display:none">Emirates Photo Gallery</a><a href="/sg/english/experience/seating-charts/" style="display:none">Seating charts</a><a href="/sg/english/experience/chauffeur-drive/" style="display:none">Chauffeur-drive</a><a href="/sg/english/experience/the-emirates-service/" style="display:none">The Emirates Service</a><a href="/sg/english/experience/seasonal-occasions/" style="display:none">Seasonal occasions</a><a href="/sg/english/experience/review/" style="display:none">Ratings & Reviews</a><a href="/sg/english/experience/contactless-journey/" style="display:none">Contactless journey</a><a href="/sg/english/experience/our-lounges/first-class/" style="display:none">First Class lounge</a><a href="/sg/english/experience/our-lounges/business-class/" style="display:none">Business Class lounge</a><a href="/sg/english/experience/our-lounges/worldwide/" style="display:none">Worldwide lounges</a><a href="/sg/english/experience/our-lounges/partners/" style="display:none">Partner lounges</a><a href="/sg/english/experience/our-lounges/paid-lounge-access/" style="display:none">Paid lounge access</a><a href="/sg/english/experience/our-lounges/marhaba/" style="display:none">marhaba lounge</a><a href="/sg/english/experience/shop-emirates/duty-free/" style="display:none">Emirates duty free collection</a><a href="/sg/english/experience/shop-emirates/official-store/" style="display:none">Emirates Official Store</a><a href="/sg/english/family/planning-your-family-trip/unaccompanied-minors/" style="display:none">Unaccompanied minors</a><a href="/sg/english/before-you-fly/health/before-you-leave/" style="display:none">Pregnancy</a><a href="/sg/english/before-you-fly/baggage/unusual-baggage-and-special-allowances/" style="display:none">Baggage allowances</a><a href="/sg/english/help/faq-topics/special-assistance-and-requests/faq/what-are-the-ticketing-rules-for-child-and-infant-passengers-on-emirates/" style="display:none">Child and infant fare rules</a><a href="/sg/english/help/faq-topics/special-assistance-and-requests/faq/are-there-special-services-if-i-m-travelling-with-young-children-or-infants/" style="display:none">Car seats and bassinets</a><a href="/sg/english/family/on-board/travelling-with-children/" style="display:none">Travelling with children</a><a href="/sg/english/family/on-board/travelling-with-infants/" style="display:none">Travelling with infants</a><a href="/sg/english/help/faq-topics/baggage-and-lost-property/faq/are-there-additional-baggage-allowances-if-i-m-travelling-with-an-infant/" style="display:none">Infant baggage allowance</a><a href="/sg/english/experience/dining/children/" style="display:none">Child and infant meals</a><a href="/sg/english/experience/inflight-entertainment/children-entertainment/" style="display:none">Children’s entertainment</a><a href="/sg/english/family/fun-for-kids/toys/" style="display:none">Kids’ toys</a><a href="/sg/english/family/fun-for-kids/activities-for-kids/" style="display:none">Activities for kids</a><a href="https://www.emirates.com/media-centre/" style="display:none">Media centre</a><a href="/sg/english" style="display:none">Group companies</a><a href="/sg/english/about-us/safety/" style="display:none">Safety</a><a href="/sg/english/about-us/financial-transparency/" style="display:none">Financial transparency</a><a href="/sg/english/about-us/business-policies-and-practices/" style="display:none">Responsible business</a><a href="/sg/english/about-us/our-people/leadership-team/" style="display:none">Our Leadership team</a><a href="https://www.emiratesgroupcareers.com/" style="display:none">Careers</a><a href="/sg/english/about-us/our-planet/sustainability-in-operations/" style="display:none">Sustainability in operations</a><a href="/sg/english/about-us/our-planet/environmental-policy/" style="display:none">Environmental policy</a><a href="/sg/english/about-us/our-planet/environmental-reports/" style="display:none">Environmental reports</a><a href="https://www.emiratesairlinefoundation.org/" style="display:none">The Emirates Airline Foundation</a><a href="/sg/english/about-us/our-communities/sponsorship/" style="display:none">Sponsorships</a><a href="/sg/english/destinations/flights-to-asia-pacific/" style="display:none">Asia and Pacific</a><a href="/sg/english/destinations/flights-to-north-south-america/" style="display:none">Americas</a><a href="/sg/english/destinations/flights-to-africa/" style="display:none">Africa</a><a href="/sg/english/destinations/flights-to-europe/" style="display:none">Europe</a><a href="/sg/english/destinations/flights-to-middle-east/" style="display:none">Middle East</a><a href="/sg/english/destinations/sin/lhr/flights-from-singapore-to-london-heathrow/" style="display:none">London</a><a href="/sg/english/destinations/sin/mle/flights-from-singapore-to-male/" style="display:none">Maldives</a><a href="/sg/english/destinations/sin/mel/flights-from-singapore-to-melbourne/" style="display:none">Melbourne</a><a href="/sg/english/destinations/sin/cdg/flights-from-singapore-to-paris/" style="display:none">Paris</a><a href="/sg/english/destinations/sin/sez/flights-from-singapore-to-mahe/" style="display:none">Seychelles</a><a href="/sg/english/destinations/flights-to-dubai/" style="display:none">Flights to Dubai</a><a href="/sg/english/destinations/sin/dxb/flights-from-singapore-to-dubai/" style="display:none">Singapore to Dubai</a><a href="/sg/english/destinations/flights-to-madagascar/" style="display:none">Madagascar </a><a href="/sg/english/destinations/flights-to-adelaide/" style="display:none">Adelaide</a><a href="/sg/english/destinations/flights-to-bogota/" style="display:none">Bogotá</a><a href="/sg/english/destinations/flights-to-phnom-penh/" style="display:none">Phnom Penh</a><a href="/sg/english/destinations/flights-to-edinburgh/" style="display:none">Edinburgh</a><a href="/sg/english/travel-partners/qantas/" style="display:none">Qantas</a><a href="/sg/english/travel-partners/flydubai/" style="display:none">flydubai</a><a href="/sg/english/destinations/holiday-inspiration/beach/" style="display:none">Beach destinations</a><a href="/sg/english/destinations/holiday-inspiration/nature/" style="display:none">Wildlife holidays</a><a href="/sg/english/destinations/holiday-inspiration/history/" style="display:none">History and culture holidays</a><a href="/sg/english/destinations/holiday-inspiration/shop/" style="display:none">City breaks</a><a href="/sg/english/destinations/holiday-inspiration/food/" style="display:none">Backpacking and hiking holidays</a><a href="/sg/english/skywards/membership-tiers/" style="display:none">Membership tiers</a><a href="/sg/english/skywards/flydubai/" style="display:none">flydubai</a><a href="/sg/english/skywards/cash-plus-miles/" style="display:none">Cash+Miles</a><a href="/sg/english/skywards/digital-membership-card/" style="display:none">Digital membership card</a><a href="/sg/english/skywards/my-family/" style="display:none">My family</a><a href="/sg/english/skywards/spend-miles/" style="display:none">Spend Miles</a><a href="/sg/english/skywards/account/my-statement/claim-miles/" style="display:none">Claim Miles</a><a href="/sg/english/skywards/do-more-with-your-miles/" style="display:none">Buy Miles</a><a href="/sg/english/skywards/earn-miles/" style="display:none">Earn Miles</a><a href="/sg/english/skywards/skysurfers/" style="display:none">Skywards Skysurfers</a><a href="https://exclusives.skywards.com/" style="display:none">Skywards Exclusives</a><a href="/sg/english/skywards/partners/" style="display:none">Our Partners</a><a href="/sg/english/skywards/partners/skywards-miles-mall/" style="display:none">Skywards Miles Mall</a><a href="/sg/english/skywards/miles-calculator/" style="display:none">Miles Calculator</a><a href="/sg/english/login/account-recovery-page/" style="display:none">Log in to Emirates Skywards</a><a href="/sg/english/skywards/skywards-plus/subscription/" style="display:none">Skywards+</a><a href="/sg/english/business-rewards/registration.aspx" style="display:none">Register your company</a><a href="/sg/english/login/login/" style="display:none">Log in to Business Rewards</a><a href="/sg/english/business-rewards/benefits/" style="display:none">Benefits</a><a href="/sg/english/business-rewards/how-the-programme-works/" style="display:none">How the programme works</a><a href="/sg/english/help/faq-topics/emirates-business-rewards/" style="display:none">Help</a><a href="/sg/english/manage-booking/change-flight/" style="display:none">Changing or cancelling</a><a href="/sg/english/before-you-fly/visa-passport-information/" style="display:none">Visa and passport help</a><a href="/sg/english/help/forms/complaint/" style="display:none">Feedback and complaints</a><a href="/sg/english/before-you-fly/baggage/delayed-damaged-baggage/" style="display:none">Delayed or damage baggage support</a><a href="/sg/english/help/forms/lost-property/" style="display:none">Lost property</a><a href="/sg/english/before-you-fly/dubai-international-airport/dubai-connect/" style="display:none">Dubai Connect</a><a href="/sg/english/help/travel-updates/" style="display:none">Recent travel updates</a><a href="/sg/english/manage-booking/flight-status/" style="display:none">Check your flight status</a><a href="/sg/english/before-you-fly/health/accessible-travel/" style="display:none">Accessible travel with Emirates</a><a href="/sg/english/help/faq-topics/special-assistance-and-requests/" style="display:none">Special assistance and requests</a><a href="/sg/english/help/faq-topics/booking-with-emirates/" style="display:none">Booking with Emirates</a><a href="/sg/english/help/faq-topics/our-network-and-codeshares/" style="display:none">Our network and codeshares</a><a href="/sg/english/help/faq-topics/our-other-products/" style="display:none">Our other products</a><a href="/sg/english/help/faq-topics/special-assistance-and-requests/" style="display:none">Special assistance and requests</a><a href="/sg/english/help/faq-topics/baggage-and-lost-property/" style="display:none">Baggage and lost property</a><a href="/sg/english/help/faq-topics/preparing-to-travel/" style="display:none">Preparing to travel</a><a href="/sg/english/help/faq-topics/at-the-airport/" style="display:none">At the airport</a><a href="/sg/english/help/faq-topics/emirates-skywards/" style="display:none">Emirates Skywards</a><a href="/sg/english/help/faq-topics/emirates-business-rewards/" style="display:none">Emirates Business Rewards</a><a href="/sg/english/help/faq-topics/your-on-board-experience/" style="display:none">Your on-board experience</a><a href="/sg/english/help/faq-topics/tools-and-resources/" style="display:none">Tools and resources</a><a href="/sg/english/help/faq-topics/mobile-and-the-emirates-app/" style="display:none">Mobile and The Emirates App</a><a href="/sg/english/help/faq-topics/cancelling-or-changing-a-booking/" style="display:none">Cancelling or changing a booking</a><a href="/sg/english/help/faq-topics/disrupted-travel/" style="display:none">Disrupted travel</a><a href="/sg/english/help/faq-topics/about-emirates/" style="display:none">About Emirates</a></div></header><main id="maincontent" class="page-bg" style="background-image:url(https://c.ekstatic.net/ecl/aircraft-interior/economy-class/economy-class-cabin-seats-w1280x960.jpg?h=6tr4fmCV4QwJB2w-1CF1cA)"><div id="58957" data-organism="g-o-c-008-4-page-header"><div><div class="e-container--separator"><div data-auto="page-header" class="page-header-util page-header-util__blank-container-size"><div class="e-container--separator page-header-util__content-header page-header-util__dark"><div class="content-header page-header-util__header" id="content-header278993"><p class="content-header__section" aria-hidden="false">Before you fly</p><h1 class="content-header__text content-header__text--large page-header-util__text reset-h">Accessible travel</h1><div class="rich-text content-header__subtext content-header__subtext--large page-header-util__subtext content-header__subtext--bottom"><p>Plan a smooth, safe and comfortable journey with our travel assistance and medical services.</p></div></div></div></div></div></div></div><div id="58962" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>If you need some help along your journey, we’ll make sure you’re safe and comfortable all the way. Let us know the type of assistance you need at the airport and during your flight. You can tell us when you book, or at least 48 hours before you travel. There’s a list of <a href="/sg/english/help/offices/" title="Local Emirates offices" target="_self" data-id="pagebody_link" data-link="Local Emirates offices - body link">our local numbers here</a>. Otherwise you can ask your travel agent to make the arrangements.</p></div></div></div></div></div></div><div id="91838" data-organism="sticky-left-nav"><div><div class="sticky-left-nav auto-height "><div class="scroll"><div class="scroll__box scroll__box--use-scroll"><div><ul><li class="active-sticky-nav" data-link-id="91825"><a data-id="leftnav_link" data-link="Assistance for passengers who are hearing impaired" aria-label="" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Assistance for passengers who are hearing impaired </a></li><li class="" data-link-id="91826"><a data-id="leftnav_link" data-link="Assistance for passengers who are visually impaired" aria-label="" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Assistance for passengers who are visually impaired </a></li><li class="" data-link-id="91823"><a data-id="leftnav_link" data-link="Mobility assistance" aria-label="" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Mobility assistance</a></li><li class="" data-link-id="91828"><a data-id="leftnav_link" data-link="Priority boarding" aria-label="" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Priority boarding</a></li><li class="" data-link-id="91818"><a data-id="leftnav_link" data-link="Assistance and accessibility on your flight" aria-label="" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Assistance and accessibility on your flight</a></li><li class="" data-link-id="91827"><a data-id="leftnav_link" data-link="Assistance for passengers with an intellectual or developmental disability" aria-label="" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Assistance for passengers with an intellectual or developmental disability</a></li><li class="" data-link-id="91824"><a data-id="leftnav_link" data-link="Oxygen assistance" aria-label="" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Oxygen assistance</a></li><li class="" data-link-id="91820"><a data-id="leftnav_link" data-link="Flying with PAP or CPAP equipment, ventilator and respiratory devices" aria-label="" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Flying with PAP or CPAP equipment, ventilator and respiratory devices</a></li><li class="" data-link-id="91822"><a data-id="leftnav_link" data-link="Flying with an assistant or medical escort" aria-label="" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Flying with an assistant or medical escort</a></li><li class="" data-link-id="91821"><a data-id="leftnav_link" data-link="Flying with a guide dog or service dog" aria-label="" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Flying with a guide dog or service dog</a></li><li class="" data-link-id="91819"><a data-id="leftnav_link" data-link="Complaint resolution officials" aria-label="" session="[object Object]" href="javascript:void(0)" class="focusout-button link call-to-action">Complaint resolution officials </a></li></ul></div></div><div class="scroll__bar"></div></div></div></div></div><div id="91825" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Assistance for passengers who are hearing impaired </span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><h3>Making a booking</h3><p>If you have a hearing impairment and need assistance on your journey, let us know when you book or <a href="/sg/english/help/offices/" title="Local Emirates offices" target="_self" data-id="pagebody_link" data-link="Local Emirates offices - body link">contact us</a> a few days before you fly.</p><p>If you’re flying from the USA or Canada, you can contact us on our text telephone (TTY) number 1-888-3201576.</p><h3>At the airport</h3><p>We can arrange a meet and assist service from check-in to the gate, and from the aircraft to your onward transport at all airports.</p><p>There are screens displaying flight information throughout the airport and at the departure gate. You can also download our free <a href="/sg/english/book/about-booking-online/emirates-app/" target="_self" data-id="pagebody_link" data-link="The Emirates App - body link">Emirates App</a> to get live travel updates along your journey. This includes check-in times, boarding announcements, your baggage carousel number at arrivals in Dubai, and any changes to your flight such as delays or cancellations.</p><p>If you let us know at check-in, we can tell you if your flight is delayed or if the departure gate changes. You can also ask any of our team members for information at any time.</p><h3>On board</h3><ul><li>All our safety videos are captioned in English and Arabic. And on selected routes we have safety videos with captions for additional languages.</li><li>We can also give you an individual safety briefing on your flight. If you’ve already contacted us, then the cabin crew will approach you. Otherwise you can always ask. They will explain the safety procedures, exit locations, and how we can best assist you.</li><li>A member of our cabin crew will update you when announcements are made on the flight.</li><li>For safety reasons, we’re unable to give you an exit row seat.</li></ul><h3>Inflight entertainment</h3><p>Many of our movies and TV shows have closed captions showing dialogue as well as sound references. You can use our headphones with standard hearing aids switched to the T position. If you want to plan your playlist, you can check out this month’s <a href="/sg/english/experience/inflight-entertainment/ice/" title="" data-id="pagebody_link" data-link="ice - body link">closed captioned movies and TV shows here</a>.</p></div></div></div></div></div></div><div id="91826" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Assistance for passengers who are visually impaired </span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><h3>Making a booking</h3><p>If you need guidance though the airport and assistance on board, let us know when you book or <a href="/sg/english/help/offices/" title="Local Emirates offices" target="_self" data-id="pagebody_link" data-link="Local Emirates offices - body link">contact us</a> a few days before you travel.</p><h3>At the airport</h3><p>We can arrange a meet and assist service from check-in to the gate, or from the aircraft to your onward transport at all airports.</p><p>There are boarding announcements at the airport and you can ask any of our team members for information at any time.</p><h3>On board</h3><ul><li>We can give you an individual safety briefing on your flight. If you’ve already contacted us, then the cabin crew will approach you. Otherwise you can always ask. They will explain the safety procedures, exit locations, and how we can best assist you.</li><li>Our cabin crew will read the menu options to you and explain the placement of the items in front of you.</li><li>For safety reasons, we’re unable to give you an exit row seat.</li></ul><h3>Inflight entertainment</h3><p>Many of our movies and TV shows have audio description to explain what’s happening in the scene. You can explore this month’s <a href="/sg/english/experience/inflight-entertainment/ice/" title="" data-id="pagebody_link" data-link="ice - body link">movies and TV shows with audio description here.</a></p><h3>Travelling with a guide dog</h3><p>Your guide dog or service dog can fly with you for free, and on certain routes they can travel in the cabin. You need to tell us at least 48 hours before your flight so we can make the arrangements. You can find out more about flying with a guide dog further down this page.</p></div></div></div></div></div></div><div id="91823" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Mobility assistance</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><h3>Making a booking</h3><p>If you need assistance through the airport or to move around the aircraft cabin, we can help. We can arrange a wheelchair at every airport and we can help you to travel with your own wheelchair or mobility aids. Tell us when you book or <a href="/sg/english/help/offices/" title="Local Emirates offices" target="_self" data-id="pagebody_link" data-link="Local Emirates offices - body link">contact us</a> 48 hours before your flight.</p><h3>At the airport</h3><p>We can assist you from the drop-off point at the terminal entrance through to your flight, and from your flight to the pick-up point when you arrive.</p><p>You can also find our airport wheelchairs at three desks inside Emirates Terminal 3:</p><ul><li>Our assistance desk inside Departures Entrance 2</li><li>Our Assisted Services desk next to check-in area 2</li><li>Our desk in Arrivals at Exit 3 next to the metro</li></ul><h3>Travelling with your wheelchair or mobility aid</h3><p>You can bring medical equipment and up to two mobility aids with you into the cabin, such as your own collapsible manual wheelchair, and they won’t count towards your total cabin baggage allowance.</p><p>Before you fly, we will need to check your wheelchair or mobility aids can be carried and stowed securely in the cabin and that we have enough space available. Otherwise you can check them in.</p><h3>Checking in your wheelchair or mobility aid</h3><p>You can check in your wheelchair or mobility aid, depending on the size and weight. It needs to be packed properly to travel safely in the hold of the aircraft.</p><p>When you land, we’ll have a wheelchair waiting for you. You can then collect your wheelchair or mobility aid from the baggage hall.</p><h3>Electric wheelchairs and mobility aids</h3><p>There are a few more safety regulations to consider for carrying certain batteries, so we’ll need to know the type of battery, the size of the wheelchair and the weight ahead of your flight. We also recommend you arrive at the airport three hours ahead of your flight so we have a little extra time to make sure your mobility aid is carried securely and within the regulations.</p><h3>Canes, crutches, and walking sticks</h3><p>You can take a cane, crutches, or a walking stick on board and we’ll make sure it’s safely stowed.</p></div></div></div></div></div></div><div id="91828" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Priority boarding </span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>You can ask to board the aircraft first if you’d like more time to get settled on the flight.</p></div></div></div></div></div></div><div id="91818" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Assistance and accessibility on your flight</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><h3>Mobility assistance</h3><p>Our cabin crew can get anything you need from the stowage and overhead lockers, and they can help you around the aircraft using our onboard wheelchair.</p><h3>Accessible seats</h3><p>We’ll give you an accessible seat in the aisle. Our seats have moveable armrests to make it easier to transfer between your seat and the wheelchair if you need one. For safety reasons we can’t offer you an exit row seat.</p><h3>Travelling with an assistant</h3><p>Our cabin crew are able to help you around the aircraft, but are unable to lift you. If you need some extra help transferring to your wheelchair, or assistance in the lavatories, with personal care, eating, or with administering medication, you’ll need to travel with an assistant. You can find out more about flying with an assistant further down this page.</p></div></div></div></div></div></div><div id="91827" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Assistance for passengers with an intellectual or developmental disability</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>Please <a href="/sg/english/help/offices/" title="Local Emirates offices" target="_self" data-id="pagebody_link" data-link="Local Emirates offices - body link">get in touch with us</a> to talk about how we can assist you.</p><p>At the airport, we can help to explain directional signs and how to reach immigration, security, and the boarding gate, and we can direct you to facilities like quiet areas and lounges. You can also ask to be one of the first to board the aircraft so you have more time to get settled on the flight.</p><p>For safety reasons, if you’re unable to understand or follow safety instructions you will need to have someone travelling with you.</p><p><strong>Sensory Guides</strong></p><p>In partnership with the International Board of Credentialing and Continuing Education Standards (IBCCES) we have developed Sensory Guides guide to help navigate through Dubai International Terminal 3:</p><ul><li><a href="https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-arrivals.jpg" target="_blank" data-id="pagebody_link" data-link="Accessible Travel - Arrivals - bodylink"><span class="link__label-text">Terminal 3 Arrival Area</span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a></li><li><a href="https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-connections.jpg" target="_blank" data-id="pagebody_link" data-link="Accessible Travel - Connections - bodylink"><span class="link__label-text">Terminal 3 Connections Area</span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a></li><li><a href="https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-check-in.jpg" target="_blank" data-id="pagebody_link" data-link="Accessible Travel - Check In - bodylink"><span class="link__label-text">Terminal 3 Check-in Area</span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a></li><li><a href="https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-passport-control.jpg" target="_blank" data-id="pagebody_link" data-link="Accessible Travel - Passport Control - bodylink"><span class="link__label-text">Terminal 3 Passport Control Area</span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a></li><li><a href="https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-security-screening.jpg" target="_blank" data-id="pagebody_link" data-link="Accessible Travel - Security - bodylink"><span class="link__label-text">Terminal 3 Security Screening Area</span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a></li><li><a href="https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-concourse.jpg" target="_blank" data-id="pagebody_link" data-link="Accessible Travel - Concourse - bodylink"><span class="link__label-text">Terminal 3 Concourse Area</span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a></li><li><a href="https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-family-zone.jpg" target="_blank" data-id="pagebody_link" data-link="Accessible Travel - Family Zone - bodylink"><span class="link__label-text">Terminal 3 Family Zone Area</span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a></li><li><a href="https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-departure.jpg" target="_blank" data-id="pagebody_link" data-link="Accessible Travel - Departure - bodylink"><span class="link__label-text">Terminal 3 Departure Area</span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a></li></ul><p><strong>Autism-friendly travel guide</strong></p><p>This <a href="https://dubaiairports.ae/docs/passengerslibraries/default-document-library/travel-planner.pdf" title="Find out more" target="_blank" data-id="pagebody_link" data-link="Autism-friendly travel guide - Find out more"><span class="link__label-text">Autism-friendly travel guide</span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a> will help you to plan your journey through Dubai International airport. You’ll find information about the different steps and how the staff can assist you.</p></div></div></div></div></div></div><div id="91824" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Oxygen assistance</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><h3>Therapeutic oxygen</h3><p>We can provide onboard therapeutic oxygen free of charge. You will need to <a href="/sg/english/before-you-fly/health/medical-information-form/" title="" data-id="pagebody_link" data-link="MEDIF Landing Page - body link">complete our medical form</a> at least 48 hours ahead of your flight to tell us the flow rate in litres per minute that you need.</p><h3>Travelling with your portable oxygen concentrator (POC)</h3><p>You can travel with your own POC as long as it’s approved and permitted for use on board. You do not need to complete our medical form.</p><p>The approved models are:</p><ul><li>Airsep Focus</li><li>AirSep Free Style</li><li>Airsep Free Style 5</li><li>Airsep Lifestyle</li><li>Delphi.RS-00400</li><li>DeVilbiss Healthcare iGo</li><li>Inogen One</li><li>Inogen One G2</li><li>Inogen One G3</li><li>Inogen One G4</li><li>Inova Labs LifeChoice</li><li>Inova Labs Lifechoice Activox</li><li>International Biophysics LifeChoice</li><li>Invacare Solo2</li><li>Invacare XPO2</li><li>Oxlife Independence</li><li>Oxus RS-00400</li><li>Oxywell Oxygen System (model 4000)</li><li>Precision Medical EasyPulse</li><li>Respironics EverGo</li><li>Respironics SimplyGO</li><li>S8 AutoSetSpirit</li><li>SeQuel Eclipse</li><li>eQuinox Oxygen System (model 4000)</li><li>SeQuel SAROS</li><li>VBOX Trooper</li></ul><h3>Before you travel with your POC</h3><p>Please make sure you have sufficient batteries to last the entire journey (factoring in transit times and unexpected delays) as you can’t plug the POC into the in-seat power.</p><p>You can check other POCs into the hold as long as:</p><ul><li>The POC is empty and free of pressure</li><li>The battery should be removed and packed separately, or</li><li>The POC should have a recessed battery terminal and the packed battery terminals are prevented from touching metal objects, including other battery terminals.</li></ul><h3>Physician’s statement to travel with a POC</h3><p>To meet UAE General Civil Aviation Authority (GCAA) regulations, you must bring a signed doctor’s statement with you to check-in on the day you travel.</p><p>You can <a href="https://c.ekstatic.net/ecl/documents/medical-verification-statement-portable-oxygen-concentrators.pdf" target="_blank" data-id="pagebody_link" data-link="MEDIF PDF Portable Oxygen Concentrators - Link (ecl)"><span class="link__label-text">download a sample doctor’s statement for the use of POC devices here.</span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a></p><p>The letter should state:</p><ul><li>You have the physical and cognitive ability to see, hear and understand the device’s aural and visual cautions and warnings, and can take the appropriate action without assistance.</li><li>Whether or not oxygen is medically necessary for the entire flight or for a certain duration.</li><li>The maximum oxygen flow rate corresponding to the cabin pressure under normal operating conditions.</li></ul></div></div></div></div></div></div><div id="91820" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Flying with PAP or CPAP equipment, ventilator and respiratory devices</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>You can travel with positive airway pressure (PAP) or continuous positive airway pressure (CPAP) equipment on board without a medical form, unless you need further assistance. It will not count towards your total baggage limit.</p><ul><li>The equipment must be within the approved size and weight limits so it can be used without blocking access and can be stowed safely in the cabin.</li><li>Please make sure you have sufficient batteries to last the journey (factoring in transit times and unexpected delays). However, you can plug PAP or CPAP devices into the in-seat power.</li><li>You can use the device at any time other than taxi, take-off and landing</li><li>For safety reasons, you can’t sit in an exit row seat.</li></ul><h3>Carrying PAP and CPAP batteries</h3><ul><li>Two fully charged spare batteries must be packaged securely and carried in the cabin. You can plug your device into the in seat power, but we can’t guarantee it will be available for the whole flight.</li><li>Batteries must be protected against short circuiting, such as recessed battery terminals or packaged to prevent the batteries from touching metal objects, including the terminals of other batteries.</li><li>If you’re bringing CPAP/PAP devices into the cabin but don’t intend to use it during the flight, the batteries must be removed and packaged separately.</li></ul></div></div></div></div></div></div><div id="91822" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Flying with an assistant or medical escort</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>Our cabin crew are on hand to help you get things from the overhead lockers or to help you move around the cabin. However, they are unable to lift you, help you with personal care or administer medication.</p><p>If you need further assistance, you need to book a fare for an attendant or a medical assistant.</p><p>For your comfort and safety, you will also need to fly with an assistant if:</p><ul><li>You are unable to understand or respond to safety instructions.</li><li>You are unable to assist in your own evacuation from the aircraft.</li><li>You have severe hearing and vision impairments and cannot establish some means of communication with cabin crew.</li><li>You need to travel on a stretcher or with an incubator, or require medical attention during the flight.</li></ul><p>For your safety, your assistant must be:</p><ul><li>Physically and mentally able, and willing to assist you in the event of an emergency evacuation of the aircraft.</li><li>Sitting in an adjoining seat in the same cabin.</li><li>Be 16 years or older.</li></ul><p>If you need further medical assistance or you are flying with a medical condition, please <a href="/sg/english/before-you-fly/health/medical-information-form/" title="" data-id="pagebody_link" data-link="MEDIF Landing Page - body link">complete our medical form</a> at least 48 hours before you flight.</p></div></div></div></div></div></div><div id="91821" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Flying with a guide dog or service dog</span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>Your service dog, including a guide dog or psychiatric assistance dog (PSA), can travel with you free of charge. Depending on the route, they can travel with you in the cabin or as checked baggage in a special area of the aircraft hold. There are a few checks and some documents you need to submit before they can travel. </p><p>Only dogs are considered as service animals. You can check our guidance for transporting other animals with you on your flight.</p><h3>Flying with a service dog in the cabin or as part of your checked baggage allowance</h3><p>Guide dogs, or seeing-eye dogs, and psychiatric support dogs can travel in the cabin on certain routes, as long as the dog is over 4 months old. Your dog must be able to travel comfortably without blocking the aisles and emergency exits. For safety reasons we’re unable to offer you an exit row seat.</p><p>Service animals other than seeing-eye or psychiatric support dogs can travel as checked baggage in the aircraft cargo hold.</p><p>Emotional support or therapy animals are not considered service animals and will be accepted as normal pets. They can travel as checked baggage based on the regulations of the country you’re travelling from and to. Excess baggage charges will apply according to our baggage rules.</p><p>Our world‑class animal care team at Emirates Skycargo will make sure your service dog or guide dog is safe and comfortable.</p><div>You can <a href="/sg/english/help/faq-topics/baggage-and-lost-property/faq/what-are-the-rules-and-charges-for-travelling-with-animals/" data-id="pagebody_link" data-link="What are the rules and charges for travelling with animals? - body link | Link exsiting">read more about flying with animals here<span class="hidden-control">(Opens page in the same tab)</span></a>.</div><h3><br /></h3><h3>Check our table to see how you can travel with your service or guide dog</h3><div class="ek-responsive-table" id="EkResponsiveTable-0"><table class="ek-responsive-table_full-width"><thead class="ek-responsive-table__head ek-responsive-table__row"><tr><th scope="col" class="ek-responsive-table__column-header" rowspan="1">Route</th><th scope="col" class="ek-responsive-table__column-header" rowspan="1">Restriction</th></tr></thead><tbody><tr class="ek-responsive-table__row"><td class="ek-responsive-table__row-data">To or from the USA and Canada</td><td class="ek-responsive-table__row-data">Seeing-eye dogs and psychiatric support dogs can be accepted in the cabin, or as checked baggage or manifest cargo (Refer to travel information to and from the below)</td></tr><tr class="ek-responsive-table__row"><td class="ek-responsive-table__row-data">Between Australia and New Zealand</td><td class="ek-responsive-table__row-data">Seeing-eye dogs and psychiatric support dogs can be accepted in the cabin, or as checked baggage or manifest cargo</td></tr><tr class="ek-responsive-table__row"><td class="ek-responsive-table__row-data">Between countries in the EU and the USA</td><td class="ek-responsive-table__row-data">Seeing-eye dogs and psychiatric support dogs can be accepted in the cabin, or as checked baggage or manifest cargo</td></tr><tr class="ek-responsive-table__row"><td class="ek-responsive-table__row-data">From Dubai to countries in the EU</td><td class="ek-responsive-table__row-data">Seeing-eye dogs and psychiatric support dogs can be accepted in the cabin, or as checked baggage or manifest cargo</td></tr><tr class="ek-responsive-table__row"><td class="ek-responsive-table__row-data">From countries in the EU to Dubai</td><td class="ek-responsive-table__row-data">Allowed only as checked baggage or manifested cargo</td></tr><tr class="ek-responsive-table__row"><td class="ek-responsive-table__row-data">From EU countries to other countries</td><td class="ek-responsive-table__row-data">Seeing-eye dogs and psychiatric support dogs can be accepted in the cabin, or as checked baggage or manifest cargo</td></tr><tr class="ek-responsive-table__row"><td class="ek-responsive-table__row-data">From other countries to Dubai</td><td class="ek-responsive-table__row-data">Transported only as checked baggage or manifest cargo</td></tr><tr class="ek-responsive-table__row"><td class="ek-responsive-table__row-data">From Dubai to other countries</td><td class="ek-responsive-table__row-data">Transported only as checked baggage or manifest cargo</td></tr></tbody></table></div><h3><br /></h3><h3>Making a booking</h3><p>Let us know at least 48 hours ahead of your flight if you plan to fly with your service dog. You need to make sure your guide dog or service dog has all the necessary health checks and permits before you travel, which may take a bit more time and can vary by country. Contact us and we’ll talk you through the arrangements.</p><h3>Documents</h3><ul><li>Proof of vaccination, microchipping, pet passport (veterinary health documents)</li><li>Import permits (according to country regulations)</li><li>Proof that the dog has been trained to perform specific tasks and behave in a public setting either by an individual or with an organisation (for travel to and from the USA, see further information below)</li></ul> To transport psychiatric support dogs, you need to provide below mentioned additional documentation to the requirements above (for travel to and from the USA, see further information below). <ul><li>A signed statement, no older than one year prior to your flight date, from a licensed medical health professional stating:</li></ul><ol><li>The name of your disability and that you are under their professional care.</li><li>The need for a psychiatric support dog for air travel or for activities at your destination.</li><li>Licence information of the medical health professional (issue date, licence type, and jurisdiction and state where it was issued)</li></ol><h3>Important information about travelling with your service dog</h3><p>Your service dog must be over the age of 4 months to travel in the aircraft cabin.</p><p>When service dogs are transported as checked baggage, the flight connection time (transit time) must not exceed 6 hours.</p><p>We do not allow the transportation of service animals as checked baggage or in the cabin if the total transportation time exceeds 17 hours. This includes from the time of check-in at the airport (which is considered approximately one hour before scheduled departure), until the delivery of the animal at the arrivals customs hall at the final destination. If the travel time is more than 17 hours, the service animal can only be transported as cargo under an air waybill.</p><p>The service dog must be trained and obedient to commands, and must behave appropriately in a public space (they must not bark, growl, attempt to bite, jump on or lunge at people or other service animals). The dog must not relieve themselves in the cabin or at the boarding gate unless there is suitable provision to avoid health risks or hygiene issues.</p><p>If your dog does not behave in an appropriate manner, we may have to transfer the dog to the cargo hold at an additional cost or refuse to transport the animal. Passengers are liable for any damage and additional costs arising from the transport of the dog.</p><p>The dog must remain harnessed, leashed, or otherwise tethered by the handler in all areas of the airport and on board the aircraft.</p><p>A service dog must not occupy a seat. A service dog must be of a size that can fit at your feet. If the dog is too large to fit in front of one seat, you can purchase a second seat beside you. If you have a large, trained service dog or multiple trained service dogs that cannot be accommodated on one seat, you can rebook or pay for an extra seat beside you if the service dog intrudes upon another customer’s space or obstructs the aisles.</p><div><h3>Travel to and from the USA</h3><p>If you are travelling with a service animal on an Emirates flight <strong>to the US</strong>, you will need to meet both US Department of Transportation regulations as well as Centers for Disease Control and Prevention (CDC) regulations. If you are <strong>departing from the US</strong>, you will need to meet the regulations of the US Department of Transportation.</p><p>You will need to complete a <a href="https://www.transportation.gov/sites/dot.gov/files/2024-09/Service%20Animal%20-%20Air%20Transportation%20Form%20FINAL%209.20.24.pdf" target="_blank"><span class="link__label-text">US Department of Transportation Service Animal Air Transportation Form<span class="hidden-control">(Opens a PDF in a new tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a> before you travel to attest the animal’s health, training and behaviour. Additionally if your flight is longer than 8 hours, you will also need to submit a <a href="https://www.transportation.gov/sites/dot.gov/files/2024-09/Service%20Animals%20Relief%20-%20Final%209.20.24.pdf" target="_blank"><span class="link__label-text">U.S. Department of Transportation Service Animal Relief Attestation Form<span class="hidden-control">(Opens a PDF in a new tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a> to attest that the dog will not relieve themselves in the aircraft or can do so in a sanitary manner. Once you download and complete the forms, <a href="/sg/english/help/forms/special-assistance-and-wellness/" target="_self" title="000 Special Assistance and Health - Header" data-id="pagebody_link" data-link="000 Special Assistance and Health - Header">please submit them here to our Special Assistance team<span class="hidden-control">(Opens page in the same tab)</span></a> for review and we will contact you to confirm this is validated before you travel.</p><p>From 1 August 2024, new CDC regulations will be in place for bringing dogs into the US. This includes:</p><ul><li><strong>Health and documentation requirements:</strong> You must meet the specific vaccination and health certification requirements.</li><li><strong>Forms required:</strong> All travellers bringing dogs into the USA are required to complete a <a href="https://cdc-786687.workflowcloud.com/forms/090dc543-7b2f-4538-b2c7-2919d12ecc73" title="Animal Importation Form" target="_blank"><span class="link__label-text">CDC Dog Import Form<span class="hidden-control">(Opens a PDF in a new tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a>.</li><li><strong>Countries affected:</strong> Additional restrictions apply to dogs vaccinated in foreign countries and coming from <a href="https://www.cdc.gov/importation/dogs/high-risk-countries.html?CDC_AAref_Val=https://www.cdc.gov/importation/bringing-an-animal-into-the-united-states/high-risk.html" title="List of high-risk countries" target="_blank"><span class="link__label-text">countries with a high risk<span class="hidden-control">(Opens an external website in a new tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a> of rabies.</li><li><strong>Entry points:</strong> Only <a href="https://www.cdc.gov/importation/dogs/approved-care-facilities.html?CDC_AAref_Val=https://www.cdc.gov/importation/bringing-an-animal-into-the-united-states/approved-care-facilities.html" title="www.cdc.gov" target="_blank"><span class="link__label-text">designated ports of entry<span class="hidden-control">(Opens an external website in a new tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a> will be permitted when importing dogs from certain countries.</li></ul><div>For detailed information, please read the <a href="https://www.cdc.gov/importation/dogs/index.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fimportation%2Fdogs%2Fenter-the-us.html" title="CDC website" target="_blank"><span class="link__label-text">CDC Dog Import Regulations<span class="hidden-control">(Opens an external website in a new tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a>on the CDC website.</div></div></div></div></div></div></div></div><div id="91819" data-organism="g-o-c-001-a-text-block-full-width"><div class="e-container e-container--separator"><div class="g-o-c-009-1-a-text-block-full-width"><div class="enhanced-text-block-list g-o-c-009-1-a-text-block-full-width__block-list"><div class="enhanced-text-section enhanced-text-block-list__block g-o-c-009-1-a-text-block-full-width__block"><header class=""><h2 class="enhanced-text-title reset-h"><span class="enhanced-text-title__title">Complaint resolution officials </span></h2></header><span class="enhanced-text-section__separator"></span><div class="enhanced-rich-text enhanced-text-section__text enhanced-text-section__text--latest"><p>Complaint resolution officials (CRO) help you with any questions, issues or concerns about accessibility services and disability regulations during your travel to or from the US.</p><p>We have CROs at every airport on routes we serve that begin or end at a US airport. Our CROs are available in person or via telephone, during operating hours.</p><p>If you have any questions or concerns regarding our services, please ask to speak to a CRO. If your complaint is not resolved to your satisfaction with a CRO, you can refer it to the <a href="https://www.transportation.gov/individuals/aviation-consumer-protection/what-do-if-you-have-problem" target="_blank" data-id="pagebody_link" data-link="US Department of Transportation Complaint Resolutions Officials - body link | External link"><span class="link__label-text">US Department of Transportation <span class="hidden-control">(Opens an external website in a new tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a> using the following contacts.</p><p><strong>Aviation Consumer Protection Division Disability Hotline (toll free)</strong></p><p>If our CRO is unable to resolve your concern to your satisfaction:</p><p>+1-800-778-4838 (voice) (US only)</p><p>+1-800-455-9880 (TTY) (US only)</p><p><strong>Aviation Consumer Protection Division</strong></p><p>If you have an issue with our service:</p><p>202-366-2220 (voice)</p><p>202-366-0511 (TTY)</p><p><strong>Write to:</strong><br /> Air Consumer Protection Division, C-75 <br /> US Department of Transportation, <br /> 1200 New Jersey Avenue, SE., <br /> West Building, Room W96-432, <br /> Washington, DC 20590</p><p>The US Department of Transportation's Final Rule on Non-Discrimination on the Basis of Disability in Air Travel applies to flights to and from the US.</p><p>You can find a copy of this regulation in an accessible format on <a href="https://www.transportation.gov/airconsumer/disability" target="_blank" data-id="pagebody_link" data-link="US Department of Transportation Disability - body link | External link"><span class="link__label-text">The United States Department of Transportation's website <span class="hidden-control">(Opens an external website in a new tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a>. You may also request a copy of this regulation by using the contact information listed above.</p><p><strong>US Airline Passengers with Disabilities Bill of Rights</strong></p><p>The <a href="https://www.transportation.gov/airconsumer/disabilitybillofrights" target="_blank" data-id="pagebody_link" data-link="Bill of Rights for Passengers with Disabilities - body link | External link"><span class="link__label-text">Airline Passengers with Disabilities Bill of Rights <span class="hidden-control">(Opens page in the same tab)</span></span><span dir="auto" class="link__external pictogram-wrapper" aria-label=""><i class="icon icon-external-link"></i></span></a> describes the fundamental rights of air travellers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382.</p></div></div></div></div></div></div><div id="91839" data-organism="sticky-left-nav-end"><div class="sticky-left-nav-end"></div></div><div id="58965" data-organism="g-o-c-009-footnote-disclaimer"><div class="e-container e-container--separator"><div class="enhanced-rich-text g-o-c-009-footnote-disclaimer">These services are not available for codeshare flights not operated by Emirates. Please contact the airline operating your flight to find out more.</div></div></div><div id="58945" data-organism="g-o-c-0015-related-pages"><div class="e-container e-container--separator"><div class="related-pages" data-auto="related-pages"><div class="e-container"><div class="enhanced-content-header"><h3 class="enhanced-content-header__text enhanced-content-header__text--medium-responsive reset-h">Discover more</h3></div><div class="related-pages__container"><div class="related-pages__wrapper"><a data-id="pagebody_card" data-link="Discover more:Travel health" session="[object Object]" href="/sg/english/before-you-fly/health/" class="focusout-button link related-pages__item"><span class="hidden-control">Travel health Please click here for more information.</span><img alt="closeup view of doctor writing down health information" class="related-pages__image" title="Doctor taking notes" aria-label="closeup view of doctor writing down health information" src="https://c.ekstatic.net/ecl/people/indoors/doctor-submitting-passenger-health-info-w768x256.jpg?h=z4KEQ7oud2qAD3lngdPzoQ"/><span id="link-0" aria-hidden="true" session="[object Object]" title="Travel health" class="focusout-button link--fake link--default related-pages__link"><span class="link__text link__text--underline">Travel health</span> <span dir="auto" class="link__chevron pictogram-wrapper pictogram-wrapper__chevron" aria-hidden="true"><i class="icon icon-chevron-right link__chevron-icon"></i></span></span><div class="related-pages__body" id="body-0" aria-hidden="true"><span></span></div></a></div><div class="related-pages__wrapper"><a data-id="pagebody_card" data-link="Discover more:During Your Flight" session="[object Object]" href="/sg/english/before-you-fly/health/during-your-flight/" class="focusout-button link related-pages__item"><span class="hidden-control">During Your Flight Please click here for more information.</span><img alt="Family enjoying their meals in 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Object]" href="/sg/english/book/planning-your-trip/" class="focusout-button link link--with-hover-bg link--default link--underline focusout-button links-section__link"><span class="link__text link__text--underline">Planning your trip</span></a></li><li class="links-section__link-item"><a data-id="footer_nav_link" data-link="Book:Search for flights" renderspan="true" session="[object Object]" href="/sessionhandler.aspx?pageurl=/IBE.aspx&pub=/sg/english&j=f&section=IBE" class="focusout-button link link--with-hover-bg link--default link--underline focusout-button links-section__link"><span class="link__text link__text--underline">Search for flights</span></a></li></ul></div></div><div class="e-col-sm-12 e-col-lg-3 links-section"><div><h2 class="links-section__heading reset-h">Manage</h2><ul class="links-section__list-links"><li class="links-section__link-item"><a data-id="footer_nav_link" data-link="Manage:Check-in" renderspan="true" session="[object Object]" 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data-id="footer_nav_link" data-link="Experience:Shop Emirates" renderspan="true" session="[object Object]" href="/sg/english/experience/shop-emirates/" class="focusout-button link link--with-hover-bg link--default link--underline focusout-button links-section__link"><span class="link__text link__text--underline">Shop Emirates</span></a></li><li class="links-section__link-item"><a data-id="footer_nav_link" data-link="Experience:What's on your flight" renderspan="true" session="[object Object]" href="/sg/english/experience/woyf/" class="focusout-button link link--with-hover-bg link--default link--underline focusout-button links-section__link"><span class="link__text link__text--underline">What's on your flight</span></a></li><li class="links-section__link-item"><a data-id="footer_nav_link" data-link="Experience:Inflight entertainment" renderspan="true" session="[object Object]" href="/sg/english/experience/inflight-entertainment/" class="focusout-button link link--with-hover-bg 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Fly more with us and you'll be able to activate exclusive privileges, including Tier Miles Rollover, complimentary upgrades and more.","Common/Modal/silver-popup-heading__image":{"altText":"Heading Image","contentHash":"frp4u5","url":"/media/ps-intro-234-32675.jpg"},"Common/Modal/silver-popup-heading__text":"New benefits for silver members","Common/Modal/silver-popup-link__url":{"schema":"Link-Account","target":"_self","title":"Learn More","url":"/transfer.aspx?pageurl=/account/sg/englishmanage-account/silver-benefits/silver-benefits.aspx&section=MYA&th=e3a4ca723692ed78fd7053a7b36e5655bd6961ee"},"Common/Modal/silver-popup-message__text":"Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an Silver member.","Common/Modal/skywards-popup-heading__image":{"altText":"Heading Image","contentHash":"frp4u5","url":"/media/ps-intro-234-32675.jpg"},"Common/Modal/skywards-popup-heading__text":"New benefits for blue members","Common/Modal/skywards-popup-link__url":{"schema":"Link-Account","target":"_self","title":"Learn More","url":"/transfer.aspx?pageurl=/account/sg/englishmanage-account/blue-benefits/blue-benefits.aspx&section=MYA&th=1486860a8ba2745c5ff5b3d082a5fa5378e6b6e0"},"Common/Modal/skywards-popup-message__text":"Now you can get additional benefits from complimentary and discounted upgrades to having your bonus miles rolled over to the next tier cycle and no miles expiry for as long as you’ll be an Blue member.","Common/SEO/seoTwittercard":"summary","Common/SEO/seoTwittersite":"@emirates","Common/Session-timeout/timeout-continue-cta-title__text":"Continue","Common/Session-timeout/timeout-countdown__text":"60","Common/Session-timeout/timeout-expiring-cta-message__text":"Please click continue to stay on this page","Common/Session-timeout/timeout-expiring-message__text":"Your session will timeout in","Common/Session-timeout/timeout-expiring-metric__text":"seconds","Common/Session-timeout/timeout-homepage-cta-title__text":"Go to homepage","Common/Session-timeout/timeout-homepage-cta-url":{"schema":"Link-Existing","target":"_self","url":"/sg/english/"},"Common/Session-timeout/timeout-homepage-cta-url__text":"/","Common/Session-timeout/timeout-login-message__text":"Log in again","Common/Session-timeout/timeout-timed-out-message__text":"<p>Your session has been <strong>timed out.</strong></p><p>You can login again or go back to Homepage.</p>","Common/Video/Audio_description":"Audio description","Common/Video/Audio_descriptive__disabled":"Pause audio descriptive video","Common/Video/Audio_descriptive__enabled":"Play audio descriptive video","Common/Video/Captioning":"Captioning","Common/Video/audio-description-icon":{"altText":"audio 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fullscreen","Common/Video/newspaper-icon":{"altText":"newspaper","contentHash":"zr1dy3","url":"/media/newspaper-234-22472.svg"},"Common/Video/pause-circle-icon":{"altText":"pause circle","contentHash":"tbqy16b","url":"/media/pause-circle-234-22462.svg"},"Common/Video/pause__text":"Pause the video","Common/Video/play-circle-icon":{"url":"https://c.ekstatic.net/ecl/skywards/my-family/play-circle.svg","contentHash":"A14HSvOlW_XIFy6JSjXiXA"},"Common/Video/play__in__modal__text":"Play video (Opens a new pop-up)","Common/Video/play__text":"Play the video","Common/Video/video__Audio_description":"Audio description","Common/Video/video__Captioning":"Captioning","Common/Video/video__Close_captioning":"Closed Captioning","Common/Video/video__options":"Options","Common/Video/video__pause":"Pause the video","Common/Video/video__stop-fs":"Stop the video in fullscreen","Common/Video/video__we_dont-support_provider":"We don't support {{provider}} provider","Common/Video/volume-down-icon":{"altText":"volume down","contentHash":"8jys1qn","url":"/media/baseline-volume_down-24px-234-22489.svg"},"Common/Video/volume-mute-icon":{"altText":"volume mute","contentHash":"rb1ng5d","url":"/media/baseline-volume_mute-24px-234-22474.svg"},"Common/Video/volume-off-icon":{"altText":"volume off","contentHash":"jxjnxab","url":"/media/baseline-volume_off-24px-234-22478.svg"},"Common/Video/volume-up-icon":{"altText":"volume 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Google Play","Common/ios-smart-banner/appstore-store-ios_text":"On the App Store","Common/ios-smart-banner/appstore-store-windows_text":"In Windows store","Common/ios-smart-banner/appstore-title_text":"Emirates App","Common/outage/flights_outage_text":"Sorry, we can't find the details for this flight right now. Please try again later.","Common/outage/ice_outage_text":"Sorry, we can't find the details for this flight right now. Please try again later.","Common/outage/lounges_outage_text":"Sorry, we can't find the details for this flight right now. Please try again later.","Common/outage/upcoming_flights_outage_text":"Sorry, we can't find the details for this flight right now. Please try again later.","Common/outage/wines_outage_text":"Sorry, we can't find the details for this flight right now. Please try again later.","Common/outage/womf_outage_text":"Sorry, we can't find the details for this flight right now. Please try again later.","Common/Skywards-Plus/skywards-plus__text":"Skywards+","Common/load-more__text":"Load more","Common/show-more__text":"Show more","Common/Account/miles-outage__text":"Miles balance information unavailable at this time","Common/Accessibility/click-here-for-more-info__text":"Please click here for more information.","Common/Dubai-Experience/Payment/Terms-And-Conditions/hotels-title__text":"Hotels","Common/Dubai-Experience/Payment/Terms-And-Conditions/transfer-title__text":"Transfer","Common/Dubai-Experience/Payment/Terms-And-Conditions/activities-title__text":"Activities","Common/operational-update-alerts/show-more__text":"Show more","Common/operational-update-alerts/message__url":{"schema":"Link-Existing","url":"/sg/english/help/travel-updates"},"Common/operational-update-alerts/label__text":"Important:","Common/operational-update-alerts/show-less__text":"Show less","Common/operational-update-alerts/dismiss__text":"Close","Common/hide__text":"Hide","Common/Date/month__text":"Month","Common/SEO/emirates-logo__url":{"schema":"Link","title":"Emirates Logo","url":"https://c.ekstatic.net/ecl/logos/emirates/emirates-logo-badge-registered.png"},"Common/Skywards-Plus/skywards-details-page-link":{"schema":"Link-Existing","title":"Skywards+","url":"/sg/english/skywards/skywards-plus/details","target":"_self"},"Common/last-updated-timestamp__text":"Last updated: {timestamp} (GMT +4)","Common/Accessibility/and__text":"and","Common/Accessibility/results-found__text":"{numberOfResults} results found","Common/Accessibility/result-found__text":"1 result found","Common/Skywards-Plus/skywards-plus-subscription__url":{"schema":"Link-Existing","title":"Skywards+","url":"/sg/english/skywards/skywards-plus/subscription","target":"_self"},"Common/show-less__text":"Show less","Common/Date/hour__text":"Hour","Common/Date/minute__text":"minute","Common/Date/hours__text":"Hours","Common/Date/minutes__text":"minutes","Common/Session-timeout/timeout-re-authenticate__text":"Reauthenticate","Common/Date/day__text":"Day","Common/Date/year__text":"Year","Common/Skywards-Plus/subscribe-to-skywards-plus__text":"Subscribe to Skywards+","Common/Session-timeout/timeout-re-authenticate-cta-message__text":"Please click Reauthenticate to log in again ","Common/Accessibility/close-dialog__text":"close dialog","Common/Accessibility/not-selected__text":"not selected","Common/Origin-Destination/Flights/tooltip-origin-destination-cabin-class__text":"{origin} to {destination} - {segmentCabinClass} Class","Common/Origin-Destination/Flights/class-fare-label__text":"Class / Fare:","Common/Session-timeout/timeout-re-authenticate-cta-message2__text":"Please click on Reauthenticate to log in again","Common/Session-timeout/timeout-expired-message__text":"Your session has expired","Common/CAB/Layout/cab-background__image":{"url":"https://c.ekstatic.net/ecl/aircraft-interior/economy-class/economy-class-cabin-seats-w1280x960.jpg","contentHash":"6tr4fmCV4QwJB2w-1CF1cA"},"Common/CAB/Error/title__text":"We're sorry","Common/CAB/Error/sub-title__text":"Unfortunately we could not complete your request","Common/CAB/Error/page-title__text":"Manage your booking","Common/CAB/Error/page-title-mbl__text":"Change your booking","Common/CAB/Error/Session/message-hdr__text":"Please start again","Common/CAB/Error/Session/message-bdy__text":"Return to Manage a Booking and choose 'Change dates & times'. ","Common/CAB/Error/Technical/header__text":"Oops, something went wrong","Common/CAB/Error/Technical/message-hdr__text":"Technical error","Common/CAB/Error/Technical/message-bdy__text":"There has been an error in submitting your request at this time. Please try again or call the contact centre.","Common/CAB/Go-Back/button__text":"Return to Manage a Booking","Common/Flight-Card-Details/upgrade-class-brand__text":"Upgrade to {class} {brand}","Common/Flight-Card-Details/select-upgrade__text":"Select to upgrade","Common/Flight-Card-Details/destination-image-url__text":"https://c.ekstatic.net/shared/images/destination/v1/airports/{destination}/{size}.jpg","Common/Flight-Card-Details/upgrade-not-available__text":"Upgrade not available","Common/Origin-Destination/journey-total-duration__text":"{hours} hrs {minutes} mins","Common/Origin-Destination/multiple-connections-link__text":"connections","Common/Origin-Destination/header__text":"{origin} to {destination}","Common/Origin-Destination/multiple-stops-link__text":"stops","Common/Origin-Destination/non-stop-link__text":"Non-stop","Common/Origin-Destination/single-connection-only-link__text":"connection","Common/Flight-Modal/connection-flight-info__text":"Passengers on connecting flights will need to change aircraft.","Common/Flight-Modal/connection-layover-details__text":"Duration {hours} {minutes}","Common/Flight-Modal/connection-airport-details__text":"Connection in {origin}","Common/Flight-Modal/aircraft-type__text":"Aircraft type","Common/Flight-Modal/total-duration__text":"Total duration: {hours} {minutes}","Common/Flight-Modal/flight-number__text":"Flight number","Common/Flight-Modal/flight-ond-from-to__text":"From <strong>{originAirportName} ({originAirportCode})</strong> to <strong>{destinationAirportName} ({destinationAirportCode})</strong>","Common/Flight-Modal/operated-by-carrier__text":"Operated by {carrier}","Common/Flight-Modal/title__text":"Flight details","Common/Origin-Destination/Flights/mixed-class-fare-brand-value__text":"Mixed class - {fareBrand}","Common/Origin-Destination/Flights/mixed-class-value__text":"Mixed class","Common/Origin-Destination/Flights/class-label-desktop__text":"Class","Common/Origin-Destination/Flights/class-label__text":"Class:","Common/Origin-Destination/Flights/class-value__text":"{cabinClass}","Common/Origin-Destination/Flights/fare-label__text":"Fare","Common/Stops-Info/stop-detail-arrival__text":"Arrival","Common/Stops-Info/stop-detail-departure__text":"Departure","Common/Stops-Info/stop-detail-duration__text":"Duration","Common/Stops-Info/stop-detail-stop__text":"Stop","Common/Pax-Count-Labels/num-adult__text":"{num} adult","Common/Flight-Card-Details/business-special-info__text":"The Business Class Special fare does not include complimentary Chauffeur-drive or Lounge access.","Common/CAB/Error/cab-urp-title__text":"Technical error","Common/CAB/Error/cab-urp-message__text":"Sorry, we have a technical problem at the moment. Please try again later.","Common/StepByStepGuide/previous__text":"Previous","Common/StepByStepGuide/next__text":"Next","Common/StepByStepGuide/start-over__text":"Restart","Common/Flight-Modal/nonaircraft-type__text":"Type","Common/Flight-Modal/equipment-number__text":"Number","Common/Origin-Destination/bus-icon__image":{"url":"https://c.ekstatic.net/ecl/icons/bus-icon.svg","contentHash":"tXBeueyMcCitzfJFk2nJYw"},"Common/Origin-Destination/train-icon__image":{"url":"https://c.ekstatic.net/ecl/icons/train-icon.svg","contentHash":"1lkVwcdUh5f__e6AsE4FAw"},"Common/Cabin-Class-Full-Description/business-class__text":"Business Class","Common/Cabin-Class-Full-Description/economy-class__text":"Economy Class","Common/Cabin-Class-Full-Description/first-class__text":"First Class","Common/Cabin-Class-Full-Description/premium-economy__text":"Premium Economy","Common/Session-timeout/timeout-cancel-cta-title__text":"Cancel","Common/CAB/Error/search-results-message-bdy__text":"This itinerary cannot be changed online. Please call the contact centre.","Common/Origin-Destination/flight-icon__image":{"url":"/media/flight%402x-234-100297.png","contentHash":"Eka4lpltEQAFm16fX6nnfw"},"Common/CAB/Go-Back/return-to-my-trips__text":"Return to My Trips","Common/CAB/Error/Session/message-bdy-hybrid__text":"Return to My Trips and choose 'Change dates & times'.","Common/Pax-Count-Labels/num-infant__text":"{num} infant","Common/Pax-Count-Labels/num-infants__text":"{num} infants","Common/Pax-Count-Labels/num-ofw__text":"{num} Overseas Filipino Worker","Common/Pax-Count-Labels/num-ofws__text":"{num} Overseas Filipino Workers","Common/Pax-Count-Labels/num-teenagers__text":"{num} teenagers","Common/Pax-Count-Labels/num-passengers__text":"{num} passengers","Common/Pax-Count-Labels/num-passenger__text":"{num} passenger","Common/Flight-Modal/ghost-tailfin__image":{"url":"/media/ghost_tailfin-234-100298.svg","contentHash":"k5b1Ki6BZk1MtPzL25COSg"},"Common/Dropdown/search-location__text":"Search location","Common/CAB/Error/Session/CABCU/message-bdy-hybrid__text":"Return to My Trips and choose 'Upgrade flights with Cash'","Common/CAB/Error/Session/CABCU/message-bdy__text":"Return to Manage a Booking and choose 'Upgrade with Cash'.","Common/Accessibility/show-more-announcement__text":"Selecting this will bring the focus back to section heading","Common/Origin-Destination/minute__text":"min","Common/Origin-Destination/minutes__text":"mins","Common/Origin-Destination/hours__text":"hrs","Common/Origin-Destination/hour__text":"hr","Common/Origin-Destination/journey-total__text":"{hours} {minutes}","Common/Hajj-Umrah/umrah-flt__text":"Only Saudi nationals and G20 attendees are permitted to travel.","Common/Hajj-Umrah/non-umrah-flt__text":"This flight is only for non-Umrah passengers and will arrive and depart at the North Terminal.","Common/Hajj-Umrah/haj-flt-extra__text":"Important: Non GCC passengers are not permitted to travel on this flight for Hajj.","Common/Hajj-Umrah/haj-flt__text":"Important: The flight is only for Hajj pilgrims. GCC nationals -except Saudi nationals- are permitted to travel. Arrival and departure in Jeddah will be from the Hajj terminal.","Common/Account/family-head__text":"{name} - Family Head","Common/Account/business-rewards-member__text":"{name} - Business Rewards Member","Common/Account/points__text":"Points","Common/Account/business-rewards-admin__text":"{name} - Business Rewards Administration","Common/CAB/Navigation/Footer/gdpr-privacy-policy__url":{"schema":"Link-Existing","title":"privacy policy","url":"/sg/english/sitetools/privacy_policy.aspx "},"Common/Hajj-Umrah/hajj-umrah-logo__image":{"url":"/media/hajj-umrah-logo-234-72928.png","contentHash":"Y0eSQ7iF6w-A55LfIOBHyA"},"Common/Hajj-Umrah/restriction-message__text":": Hajj/Umrah restrictions apply","Common/CAB/Calendar/onward-date__text":"Onward Date","Common/CAB/Calendar/header-label__text":"Choose your {start} to {end} departure date","Common/CAB/Calendar/inbound-date__text":"Inbound Date","Common/CAB/Business-Rewards-Toggle/button-off__text":"OFF","Common/CAB/Business-Rewards-Toggle/content__text":"Would you like to use Business Rewards points?","Common/CAB/Business-Rewards-Toggle/button-on__text":"ON","Common/CAB/Business-Rewards-Toggle/title__text":"Business Rewards Points","Common/CAB/Error/multiple-tab-open-error-message__text":"Multiple browser tabs and windows are not supported by this website. Please close this tab and continue using the most recent tab.","Common/Accessibility/close__text":"close","Common/Accessibility/sub-heading__text":"Sub heading","Common/Accessibility/not-available__text":"not available","Common/Accessibility/available__text":"available","Common/CAB/Account/customer-name-pattern__text":"{{title}} {{firstName}} {{middleName}} {{lastName}}","Common/CAB/Go-Back/back-to-dex-button__text":"Return to Dubai Experience","Common/Account/my-account__text":"My Account","Common/back-to-top__text":"Back to top","Common/Origin-Destination/Flights/class-fare-brand-value__text":"{cabinClass} {fareBrand}","Common/Error/server-error-description__text":"Sorry, we're having technical issues at this time. Please try again later or contact us for further assistance.","Common/Error/server-error__text":"Server error","Common/Flight-Card-Details/upgrade-not-combinable__text":"Not combinable","Common/Flight-Card-Details/upgrade-not-available-br-dept-time-rest__text":"Saver tickets can only be upgraded once check-in is open for your flight","Common/Error/refresh-page__text":"Refresh page","Common/Flight-Card-Details/br-insufficient-points__text":"Insufficient points","Common/Dubai-Experience/Payment/Terms-And-Conditions/dubai-experience":"Dubai Experience","Common/currency-amount-new-format__text":"{currencyCode} <span class=\"amount\">{cultureFormattedCurrencyValue}</span>","Common/Flight-Card/stop__text":"{stops} stop","Common/Flight-Card/non-stop__text":"Non-stop","Common/Flight-Card/operated-by__text":"is operated by {carrier}","Common/Origin-Destination/journey-total-duration-hrs-mins__text":"{hours} hrs {minutes} mins","Common/Origin-Destination/journey-total-duration-hr-mins__text":"{hours} hr {minutes} mins","Common/Origin-Destination/journey-total-duration-hr-min__text":"{hours} hr {minutes} min","Common/Origin-Destination/journey-total-duration-hrs-min__text":"{hours} hrs {minutes} min","Common/Flight-Card/HAJ__text":"Hajj/Umrah","Common/Flight-Card/haj-restrictions-apply__text":"restrictions apply","Common/Flight-Card/stop-connections__text":"{stops} stop, {connections} connections","Common/Flight-Card/stops-connections__text":"{stops} stops, {connections} connections","Common/Flight-Card/stop-connection__text":"{stops} stop, {connections} connection","Common/Flight-Card/mixed-cabin__text":"Mixed Class","Common/Flight-Card/stops-connection__text":"{stops} stops, {connections} connection","Common/Flight-Card/connection__text":"{connections} connection","Common/Flight-Card/connections__text":"{connections} connections","Common/Flight-Card/stops__text":"{stops} stops","Common/Flight-Card/connection-airport__text":"Connection in {destinationAirportName} ({destinationAirportCode})","Common/Flight-Card/cabin-partially-available__text":"Partially available","Common/Flight-Card/OTH__text":"Other information","Common/Flight-Card/GOV__text":"Government restriction","Common/Flight-Card/connects-in-dubai__text":"Connects in Dubai","Common/Flight-Card/cabin-sold-out__text":"Sold out","Common/Flight-Card/class-fare-type__text":"Class / Fare type","Common/Flight-Card/cabin-not-offered__text":"Not offered","Common/Flight-Card/mixed-cabin-show-details__text":"Show details","Common/Flight-Card/mixed-cabin-description__text":"{cabinClass} is not available for all of your flights.","Common/Flight-Card/different-cabins-seating__text":"You will be seated in different cabin classes during your trip","Common/Flight-Card/partially-available-cabin__text":"{cabinClass} is partially available for this journey","Common/Flight-Card/origin-to-destination-code__text":"{origin} to {destination}","Common/Flight-Card/Modal/connection-duration__text":"Duration {duration}","Common/Flight-Card/Modal/connection-info__text":"Passengers change aircraft when connecting.","Common/Flight-Card/Modal/header__text":"Flight details","Common/Flight-Card/Modal/aircraft-type__text":"Aircraft type","Common/Flight-Card/Modal/other-segment-type__text":"Type","Common/Flight-Card/Modal/flight-number__text":"Flight number","Common/Flight-Card/Modal/ond-from-to__text":"From {originAirportName} ({originAirportCode}) to {destinationAirportName} ({destinationAirportCode})","Common/Flight-Card/Modal/connection-airport__text":"Connection in {destinationAirportName} ({destinationAirportCode})","Common/Flight-Card/Modal/mixed-cabin-generic__text":"You will be seated in different cabin classes during your trip","Common/Flight-Card/Modal/stop-details-departure__text":"Departure","Common/Flight-Card/Modal/stop-details-duration__text":"Duration","Common/Flight-Card/Modal/stop-details-arrival__text":"Arrival","Common/Flight-Card/Modal/stop-details-stops__text":"Stops","Common/Flight-Card/Modal/total-duration__text":"Total duration","Common/Flight-Card/Modal/operated-by__text":"Operated by {carrier}","Common/Flight-Card/no-change__text":"Unchanged","Common/show__text":"Show","Common/Filter-Sort/sort-by__text":"Sort by","Common/Filter-Sort/sort__text":"Sort","Common/ond__text":"{originAirportName} to {destinationAirportName}","Common/Cabin-Brands/flex-plus__text":"Flex Plus","Common/Cabin-Brands/flex__text":"Flex","Common/Cabin-Brands/saver__text":"Saver","Common/Cabin-Brands/special__text":"Special","Common/Dropdown/add__text":"Add","Common/Accessibility/pause__text":"pause","Common/Accessibility/play__text":"play","Common/Origin-Destination/flight-card-header__text":"{originAirportName} ({originAirportCode}) to {destinationAirportName} ({destinationAirportCode})","Common/Flight-Card/premium-economy__text":"Premium Economy","Common/Flight-Card/first__text":"First","Common/Flight-Card/train__text":"Train","Common/Flight-Card/bus__text":"Bus","Common/Flight-Card/business__text":"Business","Common/Flight-Card/stop-details__text":"Stop in {stationName} for {duration}","Common/Flight-Card/flight-details-link__text":"All flight details","Common/Flight-Card/economy__text":"Economy","Common/Flight-Card/number__text":"Number","Common/Flight-Card/cabin-class__text":"{cabinClass} Class","Common/Flight-Card/view-detailed-fare-condictions__text":"View detailed fare conditions","Common/Trip-Summary/carrier-imposed-charges__text":"Carrier-imposed charges","Common/Trip-Summary/fare-breakdown__text":"Fare breakdown","Common/Trip-Summary/change-fee__text":"Change fee:","Common/Trip-Summary/breakdown-modal-currency__text":"All prices shown below are in {currency}.","Common/Trip-Summary/checked-baggage__text":"Checked baggage:","Common/Trip-Summary/fuel-surcharge__text":"Fuel surcharge","Common/Trip-Summary/flight-details-link__text":"All flight details","Common/Trip-Summary/passenger-summary-children__text":"Children","Common/Trip-Summary/fare_break_down_description__text":"Fare","Common/Trip-Summary/passenger-summary-infants__text":"Infants","Common/Trip-Summary/number-of-pax__text":"Number of passengers","Common/Trip-Summary/fare_break_down_label__text":"Fare details","Common/Trip-Summary/grand-total__text":"Grand total","Common/Trip-Summary/passenger-summary-teenagers__text":"Teenagers","Common/Trip-Summary/passenger-summary-adults__text":"Adults","Common/Trip-Summary/tax-break-down-label__text":"Tax/fee/surcharge code","Common/Trip-Summary/passenger-summary-ofws__text":"Overseas Filipino Workers ","Common/Trip-Summary/tax-break-down-description__text":"Tax/fee/surcharge description","Common/Trip-Summary/tax-grand-total__text":"Total","Common/Trip-Summary/total-per-pax__text":"Total per passenger","Common/Trip-Summary/refund-fee__text":"Refund fee:","Common/Trip-Summary/total-for-all-pax__text":"Total for all {paxType} passengers","Common/Trip-Summary/tax-breakdown__text":"Tax Breakdown","Common/Trip-Summary/taxes-and-fees__text":"Taxes and fees","Common/Flight-Card/Modal/number__text":"Number","Common/Flight-Card/Modal/bus__text":"Bus","Common/Flight-Card/Modal/train__text":"Train","Common/Accessibility/change-search-redirect__text":"Change search button redirects to flight status search page","Common/Accessibility/opens-preview-modal-pdf__text":"'Download flight certificate' opens a preview in a modal and provides a PDF download option within the preview modal.","Common/Flight-Card/connection-duration__text":"Duration {hours}h {minutes}m","Common/Accessibility/a11y-apply-promo-code__text":"Apply this code","Common/Accessibility/a11y-promo-code-not-valid__text":"Your code is not valid","Common/Accessibility/a11y-promo-code-validated__text":"Your code is valid","Common/Accessibility/a11y-validating-promo-code__text":"Validating promotional code","Common/Accessibility/dropdown__collapsed__AA__annoucement__text":"Collapsed","Common/Accessibility/cabin-status-announce__text":"{cabin} {status}.","Common/Accessibility/dropdown__expanded__AA__annoucement__text":"Expanded","Common/Accessibility/ond-aria-label__text":"{originAirportName} ({originAirportCode}) to {destinationAirportName} ({destinationAirportCode})","Common/Accessibility/fare-rules-terms-and-conditions__text":"Fare rules & Terms and conditions","Common/Accessibility/selected-sort-is__text":"Sort {appliedSort} filter Selected","Common/Accessibility/return-to-review-dialog__text":"Return to Review will close the dialog","Common/Accessibility/miles-breakdown-loading__text":"Loading Miles breakdown","Common/Accessibility/a11y-search-page-link__text":"Navigate to Search page","Common/Accessibility/cabin-price-announce__text":"{cabin} from {lowestPrice}.","Common/Accessibility/change-search-aria-label__text":"Change search opens a modal","Common/Accessibility/flight-results-loading__text":"flight results are loading","Common/Accessibility/sort-options-popup-closed__text":"sort options popup closed","Common/Accessibility/icon__text":"Icon","Common/Accessibility/cabin-lowest-price-announce__text":"{cabin} from {lowestPrice}, lowest price.","Common/Accessibility/currency-list-loading__text":"Currency results are loading","Common/Accessibility/skyward-miles-details-caption__text":"Skyward Miles details","Common/Accessibility/available-cabin-announce__text":"Available classes","Common/Accessibility/flight-fare-conditions-loading__text":"Flight fare conditions are loading","Common/Accessibility/sort-options-popup-opened__text":"Sort options popup opened","Common/Flight-Card/Modal/on-time-performance__text":"On time performance","Common/Flight-Card/Modal/on-time-performance__url":{"schema":"Link","title":"On time performance","url":"/sg/english/information/on-time-performance/","target":"_blank"},"Common/Flight-Card/Modal/ond__text":"{originAirportName} to {destinationAirportName}","Common/Flight-Card/Modal/upgrade-available__text":"Upgrade available","Common/Flight-Card/Modal/connection-airport-code__text":"Connection in {destinationAirportCode}","Common/Flight-Card/Modal/to__text":"{originAirportName} to {destinationAirportName}","Common/Flight-Card/Modal/ond-from-to-with-code__text":"From {originAirportCode} to {destinationAirportCode}","Common/Trip-Summary/passenger__text":"Passenger","Common/Trip-Summary/passenger-with-count__text":"1 passenger","Common/Trip-Summary/baggage-summary-title__text":"Additional baggage","Common/Trip-Summary/passenger-summary-ofw__text":"Overseas Filipino Worker","Common/Trip-Summary/carryon-baggage-allowance__text":"Carry-on baggage allowance","Common/Trip-Summary/baggage-allowance-per-passenger-type__text":"Baggage allowance per passenger type","Common/Trip-Summary/hide-summary__text":"Hide summary","Common/Trip-Summary/flight__text":"Flight","Common/Trip-Summary/embargo__text":"Embargo","Common/Trip-Summary/passenger-summary-child__text":"Child","Common/Trip-Summary/passenger-type__text":"Passenger type","Common/Trip-Summary/passengers__text":"{numberOfPassengers} passengers","Common/Trip-Summary/inclusive-fuel-surcharge__text":"Inclusive of airfare, taxes, fees and fuel surcharge","Common/Trip-Summary/flights-header__text":"Flights","Common/Trip-Summary/header-summary__text":"For {{passengerCount}} {{passengersText}} - {inclusionText}","Common/Trip-Summary/charges-may-apply__text":"Charges may apply for any baggage exceeding the allowance above. Online discounts for additional baggage allowances may be available in Manage your Booking. Any additional charges can also be paid at the airport.","Common/Trip-Summary/inclusive-non-fuel-surcharge__text":"Inclusive of airfare, taxes, fees","Common/Trip-Summary/itinerary__text":"Itinerary","Common/Trip-Summary/passenger-summary-teenager__text":"Teenager","Common/Trip-Summary/baggage-allowance__text":"Baggage allowance","Common/Trip-Summary/approx-currency__text":"(approx. {approxPrice})","Common/Trip-Summary/carryon-baggage-allowance-description__text":"Carry-on baggage rules differ for each operating carrier. Carry-on baggage allowances will change for each flight, depending on the operating carrier. A detailed breakdown of your carry-on baggage allowance for each flight is shown in the table below.","Common/Trip-Summary/fare-break-down-label__text":"Fare details","Common/Trip-Summary/inclusive__text":"Inclusive of airfare, taxes, fees and carrier imposed charges","Common/Trip-Summary/oneway__text":"One way","Common/Trip-Summary/change-search__text":"Change search","Common/Trip-Summary/bag__text":"Bag {ordinal}","Common/Trip-Summary/checked-baggage-allowance__text":"Checked baggage allowance","Common/Trip-Summary/header-summary-passengers__text":"For {passengerCount} passengers - {inclusionText}","Common/Trip-Summary/passenger-summary-infant__text":"Infant","Common/Trip-Summary/passenger-summary-adult__text":"Adult","Common/Trip-Summary/baggage-allowance-summary__text":"Baggage allowance summary","Common/Trip-Summary/embargo-description__text":"Embargo: A carrier-imposed embargo applies to a flight within your itinerary. To view details of this embargo, please click on the link below.","Common/Trip-Summary/carrier__text":"Carrier","Common/Trip-Summary/header-summary-passenger__text":"For 1 passenger - {inclusionText}","Common/Trip-Summary/fare-break-down-description__text":"Fare","Common/Trip-Summary/inclusive-with-tax__text":"Inclusive of airfare, taxes, fees and charges","Common/Trip-Summary/passengers-with-count__text":"{numberOfPassengers} passengers","Common/Trip-Summary/seat-char-extra-legroom__text":"Extra Legroom","Common/Trip-Summary/total-for-all-adults__text":"Total for all adults","Common/Trip-Summary/read-the-full-applicable-baggage-rules__text":"Read the full applicable baggage rules","Common/Trip-Summary/seat-char-twin__text":"Twin","Common/Trip-Summary/return__text":"Return","Common/Trip-Summary/selection-summary__text":"You will see the summary of your selections here","Common/Trip-Summary/total-to-be-paid__text":"Total to be paid","Common/Trip-Summary/travel-insurance__text":"Travel Insurance","Common/Trip-Summary/seat-char-upperdeck-twin__text":"Twin","Common/Trip-Summary/seat-char-regular-bulkhead__text":"Bulkhead","Common/Trip-Summary/seat-summary-title__text":"Seat selections","Common/Trip-Summary/total__text":"Cost","Common/Trip-Summary/total-for-all-children__text":"Total for all children","Common/Trip-Summary/seat-char-bassinet__text":"Bassinet","Common/Trip-Summary/ti-header__text":"Travel Insurance","Common/Trip-Summary/total-for-all-infants__text":"Total for all infants","Common/Trip-Summary/total-for-all-ofw__text":"Total for all Overseas Filipino Workers","Common/Trip-Summary/total-for-all-teenagers__text":"Total for all teenagers","Common/Trip-Summary/view-summary__text":"View summary","Common/Trip-Summary/seat-char-preferred__text":"Preferred","Common/Trip-Summary/seat-char-premium-twin__text":"Premium Twin","Common/Trip-Summary/select-your-flight__text":"Start selecting your flights now.","Common/Trip-Summary/ti-bc__text":"Business Cover","Common/Trip-Summary/ti-bs__text":"Standard Travel Insurance","Common/Trip-Summary/seat-char-regular__text":"Regular","Common/Trip-Summary/seat-char-preferred-upperdeck__text":"Preferred","Common/Trip-Summary/special-information__text":"Special information","Common/Trip-Summary/ti-ac__text":"Air Space Closure Cover","Common/Trip-Summary/ti-taxes-fees__text":"Taxes and Fees","Common/Trip-Summary/terms-and-conditions__text":"Terms and conditions","Common/Trip-Summary/seat-char-premium__text":"Premium","Common/Trip-Summary/ti-title__text":"AIG Insurance","Common/Trip-Summary/ti-wc__text":"Wedding Cover","Common/Trip-Summary/your-trip-summary__text":"Your trip summary","Common/Trip-Summary/trip-summary__text":"Your trip summary","Common/Trip-Summary/baggage-allowance__url":{"schema":"Link","title":"Read the full applicable baggage rules","url":"/sg/english/before-you-fly/baggage/","target":"_blank"},"Common/Trip-Summary/miles-breakdown__text":"Miles breakdown","Common/Trip-Summary/inclusive-with-tax-and-fee__text":"Inclusive of airfare, taxes and fees","Common/Trip-Summary/aig-logo__image":{"url":"https://c.ekstatic.net/ecl/logos/aig-logo.png","contentHash":"Z3mMs7Cy9YB1oIVUrOB_YA"},"Common/Account/please-wait__text":"Please wait","Common/Accessibility/select-to-get-more-information__text":"Select for more information on baggage allowance.","Common/Advanced-Passenger-Info/Passport-Information-Section/undisclosed-gender-warning__text":"Your information, including your gender, must match your passport details. Passengers with an undisclosed gender and/or neither ‘M’ (male) or ‘F’ (female) indicated on their passport must go to the airport to complete their check-in process and be issued their boarding pass, and may be refused transit or entry in certain destinations (including Dubai) by the local immigration authorities. This is outside of Emirates’ control and we will have no liability to you for their decision. You must check the relevant entry requirements for any country you are visiting, even as a transit passenger.","Common/OCI-MYB/Passenger/on-standby__text":"On standby","Common/OCI-MYB/Passenger/infant-brackets__text":"(Infant)","Common/OCI-MYB/Passenger/adult__text":"Adult","Common/OCI-MYB/Baggage/business-cabin-dimension__text":"Two pieces of carry-on baggage permitted: one briefcase plus either one handbag or one garment bag. The briefcase may not exceed 45 x 35 x 20cm (18 x 14 x 8 inches); the handbag may not exceed 55 x 38 x 22cm (22 x 15 x 8 inches); the garment bag can be no more than 20cm (8 inches) thick when folded. The weight of each piece must not exceed 7kg (15lb). The total combined weight of both pieces may not be more than 14kg (30lb).","Common/OCI-MYB/Baggage/economy-cabin-dimension__text":"One piece of carry-on baggage is permitted with maximum dimensions: 55 x 38 x 22cm (22 x 15 x 8 inches) and maximum weight: 7kg (15lb).\n<br />\nNote: If you’re boarding in India, your carry-on baggage may not exceed 115cm or 45.3 inches (length + width + height). If your itinerary originates from Brazil, you’re allowed a carry-on weighing 10kg (22lb).","Common/OCI-MYB/Baggage/first-cabin-dimension__text":"Two pieces of carry-on baggage permitted: one briefcase plus either one handbag or one garment bag. The briefcase may not exceed 45 x 35 x 20cm (18 x 14 x 8 inches); the handbag may not exceed 55 x 38 x 22cm (22 x 15 x 8 inches); the garment bag can be no more than 20cm (8 inches) thick when folded. The weight of each piece must not exceed 7kg (15lb). The total combined weight of both pieces may not be more than 14kg (30lb).","Common/OCI-MYB/Baggage/infant-cabin-dimension__text":"Infants in all cabin classes are permitted one carry-on bag for inflight food and disposable items (weight not to exceed 5kg (11lb) and maximum dimensions: 55 x 38 x 22cm (22 x 15 x 8 inches).","Common/OCI-MYB/Baggage/premium-economy-cabin-dimension__text":"One piece of carry-on baggage is permitted with maximum dimensions: 55 x 38 x 22cm (22 x 15 x 8 inches) and maximum weight: 10kg (22lb). Note: If you're boarding in India, your carry-on baggage may not exceed 115cm or 45.3 inches (length + width + height).","Common/OCI-MYB/Baggage/included-fare__text":"Included in fare: {unitValue}","Common/OCI-MYB/important-information-title__text":"Important information","Common/OCI-MYB/Review-Seats/title__text":"Review seats","Common/Flight-Card/flights-checkin-title__text":"Flights open for check-in","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-details-cancel__text":"Cancel","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-details-confirm__text":"Confirm","Common/Advanced-Passenger-Info/Passport-Information-Section/preferred__text":"Preferred","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-list-link__text":"View list of passports from my Skywards account","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-details__text":"Passport details","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-details-title__text":"There are already 2 passports saved in your Emirates Skywards account. Please select one of the passports you would like to use.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/dob-future-validation-error__text":"Date is in the future. Please check and try again.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/dob-pax-unmatched-validation-error__text":"The date of birth entered for this passenger does not match their age indicated during the flight booking. If the date of birth entered here is incorrect, please correct it. Otherwise, you will need to contact us.","Common/mixed__text":"Mixed Cabins","Common/miles-new-format__text":"<span class=\"miles\">{milesValue}</span> Miles","Common/step-title__text":"Make a booking","Common/from__text":"From","Common/dynamic_date__text":"Last updated: {0} (GMT +4)","Common/date-range__text":"till","Common/apply__text":"Apply","Common/fare-comparision-ond__text":"{originAirportName} ({originAirportCode}) to {destinationAirportName} ({destinationAirportCode})","Common/warning__text":"Important","Common/Accessibility/multicity__text":"Multi-city","Common/Accessibility/a11y-search-result-page-link__text":"Navigate to search results page","Common/Accessibility/search-flights-aria-label__text":"Search flights redirects to the search page","Common/Accessibility/logout-in-progress__text":"Logging-out","Common/Flight-Card/mixed-fare__text":"Mixed fare-type","Common/Flight-Card/all-classes__text":"All classes","Common/Flight-Card/cabin-class-not-available__text":"Not available","Common/Flight-Card/select-cabin-class__text":"Select class","Common/Flight-Card/cabin-class-available__text":"Available","Common/Flight-Card/lowest-price__text":"Lowest price","Common/Flight-Card/offers__text":"{offerCount} offers","Common/Flight-Card/cabin-from__text":"{cabinClass}","Common/Flight-Card/offer__text":"{offerCount} offer","Common/Flight-Card/from-currency-price__text":"from {currencyAndPrice}","Common/Flight-Card/StopOver/class-not-available__text":"Class not available","Common/Flight-Card/StopOver/extra-charges__text":"Additional charge","Common/Flight-Card/StopOver/no-extra-charges__text":"No additional charges","Common/Flight-Card/StopOver/important__text":"Important","Common/Flight-Card/StopOver/seat-left__text":"{seatsAvailable} seat left","Common/Flight-Card/StopOver/seats-left__text":"{seatsAvailable} seats left","Common/Flight-Card/StopOver/select__text":"Select","Common/Flight-Card/StopOver/selected__text":"Selected","Common/Flight-Card/Offers/cash-plus-miles-benefit__text":"You are eligible to use Cash+Miles on the payment page, allowing you to save {amount} per {miles} Miles.","Common/Flight-Card/Offers/cash-plus-miles-brand__text":"Get more for your Miles. For every {miles} Skywards Miles you will get {amount} off the base fare of your flight.","Common/Flight-Card/Offers/cash-plus-miles-heading__text":"Cash+Miles offer","Common/Flight-Card/Offers/cash-plus-miles-cabin__text":"Choose to pay with Cash+Miles on the payment page and save up to {amount} per {miles} Miles.","Common/Flight-Card/Offers/cash-plus-miles-promotion__text":"You are now eligible to avail your Cash+Miles offer on the payment page, allowing you to save {amount} per {miles} Miles you redeem.","Common/Flight-Card/Offers/miles-upgrade-cabin-promotion__text":"A Miles upgrade from {fromClass} to {toClass} is currently available at a reduced rate. Availability is not guaranteed and fare rules apply.","Common/Flight-Card/Offers/miles-upgrade-heading__text":"Miles upgrade","Common/Flight-Card/Offers/miles-upgrade-cabin__text":"Miles upgrade from {fromClass} to {toClass} for this flight is currently available. Availability is not guaranteed and fare rules apply.","Common/Flight-Card/Offers/miles-upgrade-label__text":"Miles upgrade available","Common/Flight-Card/Offers/miles-upgrade-multiple-cabin-promotion__text":"Miles upgrade from {fromClass} to {toClassOne} and {fromClass} to {toClassTwo} for this flight is currently available at a reduced rate. Availability is not guaranteed and fare rules apply.","Common/Flight-Card/Offers/miles-upgrade-promotion-heading__text":"Miles upgrade offer","Common/Flight-Card/Offers/miles-upgrade-multiple-cabin__text":"Miles upgrade from {fromClass} to {toClassOne} and {fromClass} to {toClassTwo} for this flight is currently available. Availability is not guaranteed and fare rules apply.","Common/Flight-Card/Offers/promocode-applied-ga-only__text":"Discounted offer","Common/Flight-Card/Offers/miles-upgrade-promotion__text":"You are eligible for a Miles upgrade at a reduced rate on this flight.","Common/Flight-Card/Offers/promocode-applied__text":"Discounted offer","Common/Flight-Card/Offers/skywards-miles-promotion__text":"You can earn additional Skywards Miles by selecting this flight.","Common/Flight-Card/Offers/skywards-miles-promotion-heading__text":"Earn more Miles","Common/Flight-Card/Offers/tier-miles-promotion-heading__text":"Earn more Tier Miles","Common/Flight-Card/Offers/tier-miles-promotion__text":"You can earn additional Skywards Tier Miles by selecting this flight.","Common/Flight-Fare-Conditions/error-title__text":"Something went wrong","Common/Flight-Fare-Conditions/fare-conditions-details__text":"Fare conditions details","Common/Flight-Fare-Conditions/fare-conditions-disclaimer__text":"If the outbound and inbound refund or change fees are different amounts and you wish to refund or change your trip, the higher fee will apply. When a combination of fares is used with different validity periods , the lowest validity will apply for your entire trip.\n<br /><br />\nThe amounts quoted for change fees or refunds are per person. <strong>Change fees will be charged in addition to any applicable fare difference.</strong>","Common/Flight-Fare-Conditions/flight-fare-conditions-failure__text":"Sorry, we were unable to retrieve the fare conditions.","Common/Flight-Fare-Conditions/inbound__text":"Inbound","Common/Flight-Fare-Conditions/maximum-stay__text":"Maximum stay:","Common/Flight-Fare-Conditions/info-not-available__text":"Info not available","Common/Flight-Fare-Conditions/minimum-stay__text":"Minimum stay:","Common/Flight-Fare-Conditions/reimburse-conditions__url":{"schema":"Link","title":"View the conditions of reimbursement if a ticket is fully unutilised","target":"_blank"},"Common/Flight-Fare-Conditions/stop-overs__text":"Stopovers:","Common/Flight-Fare-Conditions/outbound__text":"Outbound","Common/Flight-Fare-Conditions/see-fare-conditions-details__text":"See fare conditions details","Common/important-information/read-less__text":"Read less","Common/important-information/read-more__text":"Read more","Common/important-information/important-information-header__text":"Important information","Common/Lowest-Fare/inclusive-fuel-surcharge__text":"Inclusive of airfare, taxes, fees and fuel surcharge","Common/Lowest-Fare/cabin-class__text":"{cabinClass} Class","Common/Lowest-Fare/inclusive-non-fuel-surcharge__text":"Inclusive of airfare, taxes, fees","Common/Lowest-Fare/inclusive__text":"Inclusive of airfare, taxes, fees and carrier imposed charges","Common/Lowest-Fare/inclusive-with-tax__text":"Inclusive of airfare, taxes, fees and charges","Common/Lowest-Fare/miles__text":"Miles","Common/Lowest-Fare/lowest-price__text":"{journeyCabinClass}, {journeyType} for {numberOfPassengers} {paxText}","Common/Lowest-Fare/points__text":"Points","Common/Lowest-Fare/select-your-flight__text":"Select your flight","Common/Lowest-Fare/select-your-flights__text":"Select your flights","Common/Miles-Breakdown/bonus-miles-description__text":"{firstName} {lastName} {description} ({origin} to {destination})","Common/Miles-Breakdown/miles-you-earn__text":"Miles you will earn:","Common/Miles-Breakdown/miles-details__text":"Miles details","Common/Miles-Breakdown/miles-breakdown-failure__text":"Sorry, we were unable to retrieve the Miles summary.","Common/Miles-Breakdown/miles-details-heading__text":"Miles details","Common/Miles-Breakdown/not-applicable__text":"Not applicable","Common/Miles-Breakdown/origin-to-destination__text":"{originAirportName} to {destinationAirportName}","Common/Miles-Breakdown/skyward-miles-details-caption__text":"Skyward Miles details","Common/Miles-Breakdown/skywards-miles__text":"Skywards Miles","Common/Miles-Breakdown/skywards-miles-value__text":"{{Miles}} Skywards Miles","Common/Miles-Breakdown/tier-miles__text":"Tier Miles","Common/Miles-Breakdown/tier-miles-value__text":"{{Miles}} Tier Miles","Common/Miles-Breakdown/total-miles-earned-description__text":"For Cash+Miles bookings, the Skywards Miles and Tier Miles earned will be proportional to the base fare paid in cash. For My Family members, the number of Skywards Miles credited to the My Family account and any individual accounts will depend on the Miles contribution of each account. Any applicable promotional bonus Miles will be credited to your account after you travel.","Common/Miles-Breakdown/total-miles-earned__text":"Total miles earned","Common/Miles-Breakdown/view-miles-breakdown__text":"View breakdown","Common/Miles-Breakdown/total-miles-per-skywards-member__text":"Total Miles per Emirates Skywards member","Common/Miles-Breakdown/total-miles-person__text":"Total Miles for {firstName} {lastName}","Common/Miles-Breakdown/unable-to-fetch-miles-data__text":"Sorry, we were unable to retrieve Miles information for this passenger.","Common/Pos-Messages/pos-change-information-title__text":"You have been taken to our {posCountry} site","Common/Pos-Messages/pos-change-message-global__text":"You have now been directed to the {posCountry} website to finalize this booking. Your booking will be subject to the terms and conditions of the {posCountry} website, including those relating to consumer protections. Please note that your booking will be charged in {posCurrencyName} ({posCurrencyCode})","Common/Pos-Messages/pos-change-message__text":"As you selected a departure airport outside of {siteCountry}, you have been directed to the {posCountry} website to finalise this booking. Your booking will be subject to the terms and conditions of the {posCountry} website, including those relating to consumer protections, which may differ from those of our {siteCountry} website. Please note that your booking will be charged in {posCurrencyName} ({posCurrencyCode})","Common/Session-Expiry/session-expiry-title__text":"Session time out","Common/Session-Expiry/session-expiry-continue-button__text":"Continue","Common/Session-Expiry/session-expiry-description__text":"<p>Your session will expire in <span>{secondsLeft} seconds.</span> </p><p>Please click on Continue to stay on your current page or start a new search.</p>","Common/Session-Expiry/session-expiry-start-new-session-button__text":"Start a new search","Common/Skyward-Plus-Banner/info-not-available__text":"Info not available","Common/Skyward-Plus-Banner/skyward-plus-benefits__text":"As a Skywards+ subscriber you can enjoy a range of benefits based on your package type.","Common/Skyward-Plus-Banner/skyward-plus-benefits-note__text":"Note that these rates apply only if your subscription is still active at the time of upgrading or on the date of travel.","Common/Skyward-Plus-Banner/skyward-plus-subscriber-benefits__text":"As a Skywards+ subscriber, you can enjoy these benefits on every booking:","Common/Skyward-Plus-Banner/view-benefits_as_skyward-plus-subscriber__text":"ดูสิทธิประโยชน์ในฐานะสมาชิก Skywards+","Common/Skyward-Plus-Banner/skyward-plus__text":"Skywards+ Benefits","Common/Skyward-Plus-Banner/view-benefits__text":"View benefits","Common/StopOver/extra-charges__text":"Additional charge","Common/StopOver/no-extra-charges__text":"No additional charges","Common/StopOver/class-not-available__text":"Class not available","Common/StopOver/important__text":"Important","Common/Tier-Details/blue__text":"Blue","Common/Tier-Details/gold__text":"Gold","Common/Tier-Details/io__text":"IO","Common/Tier-Details/logged-in-info-skywards-miles__text":"Skywards Miles","Common/Tier-Details/platinum__text":"Platinum","Common/Tier-Details/tier-coin-silver-member__image":{"url":"https://c.ekstatic.net/ecl/logos/skywards/membership-tier-skywards-silver-icon-w360x360.png","contentHash":"imLeGwDMg4k6KZlkNzEURQ"},"Common/Tier-Details/tier-coin-platinum-member__image":{"url":"https://c.ekstatic.net/ecl/logos/skywards/membership-tier-skywards-platinum-icon-w360x360.png","contentHash":"THxRgoqnJMwe3FmD3Y-V5Q"},"Common/Tier-Details/tier-coin-skywards-member__image":{"url":"https://c.ekstatic.net/ecl/logos/skywards/membership-tier-skywards-blue-icon-w360x360.png","contentHash":"5xdR3D7ZQ5Uvr-9XWALiIA"},"Common/Tier-Details/tier-name-blue-member__text":"Blue Member","Common/Tier-Details/silver__text":"Silver","Common/Tier-Details/skywards__text":"Blue","Common/Tier-Details/tier-coin-blue-member__image":{"url":"https://c.ekstatic.net/ecl/logos/skywards/membership-tier-skywards-blue-icon-w360x360.png","contentHash":"5xdR3D7ZQ5Uvr-9XWALiIA"},"Common/Tier-Details/tier-coin-io-member__image":{"url":"https://c.ekstatic.net/ecl/logos/skywards/membership-tier-skywards-io-icon-w360x360.png","contentHash":"lre_IJ1pc3Q6pE16SxDs-A"},"Common/Tier-Details/tier-coin-gold-member__image":{"url":"https://c.ekstatic.net/ecl/logos/skywards/membership-tier-skywards-gold-icon-w360x360.png","contentHash":"-xJUKYzbPIToeVvh3AruBQ"},"Common/Tier-Details/tier-name-gold-member__text":"Gold Member","Common/Tier-Details/tier-name-silver-member__text":"Silver Member","Common/Tier-Details/tier-name-skywards-member__text":"Blue Member","Common/Tier-Details/tier-name-platinum-member__text":"Platinum Member","Common/Tier-Details/tier-name-invitation-only-member__text":"IO Member","Common/Account/tier-member__text":"{tier} member","Common/Account/login-profile-retrieval-error__text":"Sorry, there was a technical issue when retrieving your membership details. Please try again.","Common/Account/account-banner-widget-br-classic-rewards-desc__title":"You can’t create a My Family booking when booking business travel","Common/Account/miles-expire__text":"{{expiringMiles}} Miles will expire on","Common/Account/miles-expire-text":"Miles expire on","Common/Account/business-rewards__text":"Business Rewards","Common/Account/skywards__text":"Skywards","Common/Account/login-profile-retrieval-info__text":"Sorry, there was a problem loading your account information. You can still continue with your booking and we will try again when you move to the next page.","Common/Account/business-rewards-travel__text":"Business Rewards","Common/Account/change-account-family-head__text":": Family Head","Common/Account/banner-io-member__text":" | IO","Common/Account/banner-skywards-miles__text":"Skywards Miles","Common/Account/change-account-business-rewards-member__text":": Business Rewards Member","Common/Account/banner-blue-member__text":" | Blue","Common/Account/br-classic-rewards__text":"Book a Dynamic Rewards flight","Common/Account/sr-classic-rewards__text":"Classic Rewards","Common/Account/change-account__text":"Change account","Common/Account/banner-family-member__text":" | Family Member","Common/Account/banner-business-rewards-member__text":" | Business Rewards Member","Common/Account/banner-platinum-member__text":" | Platinum","Common/Account/banner-gold-member__text":" | Gold","Common/Account/skywards-rewards-travel__text":"Skywards Rewards","Common/Account/banner-family-head__text":" | Family Head","Common/Account/banner-business-rewards-admin__text":" | Business Rewards Administrator","Common/Account/business-rewards-text":"Business Rewards","Common/Account/family-rewards-travel__text":"My Family","Common/Account/change-account-business-rewards-admin__text":": Business Rewards Admin","Common/Account/banner-silver-member__text":" | Silver","Common/ActionMessage/info-messages-title__text":"Important information","Common/ActionMessage/info_messages_title":"Information","Common/ActionMessage/Accessibility/close_warning_message_block__text":"close the warning message block","Common/ActionMessage/Accessibility/close_base_message_block__text":"close the message block","Common/ActionMessage/FYI/generic-information-message__text":"Important information","Common/Cabin-Brands/insufficient-miles__text":"Insufficient Miles","Common/Currency-Converter/popular-currency__text":"Popular currencies","Common/Currency-Converter/select-currency__text":"Select currency","Common/Currency-Converter/suggested-currency__text":"Recommended currencies","Common/Change-Search-Modal/change-search-title__text":"Change search","Common/Change-Search-Modal/apply__text":"Continue","Common/Change-Search-Modal/sub-title-inline__text":"Continue with one of your recent searches","Common/Change-Search-Modal/sub-title__text":"Change your search","Common/Change-Search-Modal/title__text":"Search flights","Common/Dubai-Connect-Modal/dubai-connect-description__text":"Your connection in Dubai between {origin} and {destination} qualifies for Dubai Connect.\n<br /><br />\nThe Dubai Connect complimentary service is a special courtesy to our passengers whose journey requires a long stopover in Dubai.\n<br /><br />\nEmirates will provide accommodation, ground transportation, visa* and a meal at no extra cost. After booking your flight, you can request your Dubai Connect rooms on the confirmation page or anytime via Manage a booking. Dubai Connect must be requested at least 48 hours before your flight departs and is subject to availability.\n<br /><br />\n*Certain nationalities do not require a visa to enter the United Arab Emirates. For those nationalities that require a visa on arrival, Emirates will be able to pre-arrange this service for you. After you book your Dubai Connect service, we'll give you instructions on how to provide a copy of your passport and a passport-sized photograph, which will enable us to apply for your visa to be ready on arrival.\n<br /><br />\nYou must be successful in obtaining entry into the United Arab Emirates to be eligible for Dubai Connect. Issuance of visas is purely at the discretion of the United Arab Emirates immigration authorities and Emirates takes no responsibility should your visa application be rejected.","Common/Dubai-Connect-Modal/dubai-connect__text":"Dubai Connect","Common/Dubai-Connect-Modal/dubai-connect-eligibility-link__text":"You are eligible for Dubai Connect","Common/Currency-Converter/all-currency__text":"All currencies","Common/Currency-Converter/back__text":"Back","Common/Currency-Converter/currency-converter__text":"Currency converter","Common/Currency-Converter/change-currency__text":"You are viewing prices in {pricedCurrency}. If you would like to view prices in a different currency, you can select it below.","Common/Currency-Converter/no-results-found__text":"No results found","Common/Fare-Rules/inbound__text":"Inbound","Common/Fare-Rules/fare-rules-disclaimer__text":"If the outbound and inbound refund or change fees are different amounts and you wish to refund or change your trip, the higher fee will apply. When a combination of fares is used with different validity periods , the lowest validity will apply for your entire trip.\n<br /><br />\nThe amounts quoted for change fees or refunds are per person. <strong>Change fees will be charged in addition to any applicable fare difference.</strong>","Common/Fare-Rules/reimburse-conditions__url":{"schema":"Link","title":"View the conditions of reimbursement if a ticket is fully unutilised","target":"_blank"},"Common/Fare-Rules/fare-type-comparision__text":"Fare type comparison","Common/Fare-Rules/outbound__text":"Outbound","Common/Trip-Summary/multicity__text":"Multi-city","Common/Trip-Summary/origin-to-destination__text":"{originAirportName} to {destinationAirportName}","Common/Uplift/banner-mobile__text":"Pay monthly.","Common/Uplift/banner-from__text":"From","Common/Uplift/banner-per-month__text":"per month","Common/Uplift/banner-or-total-cost__text":"Or pay in full now:","Common/Uplift/banner-subtext__text":"Spread the cost of your trip over several payments.","Common/Uplift/uplift-apps-faq-title__text":"Frequently Asked Questions","Common/Uplift/buy-now-pay-later__text":"Buy Now. Pay Later.","Common/Uplift/uplift-calendar-icon__image":{"url":"https://c.ekstatic.net/ecl/ibe/common/uplift/uplift-calendar-icon.svg","contentHash":"9-HFovjSilpzrc696SGUzQ"},"Common/Uplift/uplift-card-icon__image":{"url":"https://c.ekstatic.net/ecl/ibe/common/uplift/uplift-card-icon.svg","contentHash":"_X8X6Jr9azFzR0av58Kcuw"},"Common/Uplift/uplift-cart-icon__image":{"url":"https://c.ekstatic.net/ecl/ibe/common/uplift/uplift-cart-icon.svg","contentHash":"5t8k_ashvsEF0rxnxtM9Gg"},"Common/Uplift/uplift-chevron-down__image":{"url":"https://c.ekstatic.net/ecl/ibe/common/uplift/uplift-chevron-down.svg","contentHash":"ZthK9F1Bh4sDn2aD9C8Dkg"},"Common/Uplift/uplift-from-price-template__text":"From {cash} per month","Common/Uplift/uplift-faqs-aria-description__text":"FAQ Frequently asked question about Uplift","Common/Uplift/uplift-globe-icon__image":{"altText":"Globe icon","url":"/media/globe-234-731551.svg","contentHash":"RRBLQcBYU_q7CgK_9WRq8Q"},"Common/Uplift/uplift-logo__image":{"url":"https://c.ekstatic.net/ecl/logos/flexpay-logo.png","contentHash":"2vjwbDmdYFIZGZUzLAvCqg"},"Common/Uplift/uplift-modal-apps-title__text":"Installment Options","Common/Uplift/uplift-mobile-price-template__text":"Pay monthly from {cash} per month","Common/Uplift/uplift-modal-aria-close__text":"close","Common/Uplift/uplift-modal-aria-description__text":"Amount pay monthly opens a dialog","Common/Uplift/uplift-price-template__text":"{cash} per month","Common/Uplift/uplift-total-price-template__text":"Or total cost {cash}","Common/Uplift/uplift-smile-icon__image":{"url":"https://c.ekstatic.net/ecl/ibe/common/uplift/uplift-smile-icon.svg","contentHash":"KxyUFl96HM3N8C4XxOw1jg"},"Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/address-line-two-invalid__text":"Address must be at least 3 characters, Latin or numerical only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/address-while-in-us-error__text":"Address in the US is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/city-town-invalid__text":"City must be at least 2 letters, Latin characters only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/address-while-in-us-invalid__text":"Address must be at least 3 characters, Latin or numerical only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/redress-number-invalid__text":"Redress number must be between 4 and 15 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/redress-number-invalid-error__text":"Redress number must be between 4 and 15 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/resident-selection-required__text":"Please advise if you're a permanent resident of the United States (USA)","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/state-required__text":"State in the US is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/zip-code-required__text":"Post/ZIP code in the US is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/zip-code-invalid__text":"Post/ZIP code must be at least 2 characters, Latin or numerical only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/city-town-required__text":"City in the US is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/country-region-of-residence-error__text":"Country of residence is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/known-traveller-number-invalid__text":"Known traveller number must be between 3 and 25 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/permanent-residence-number-invalid__text":"Permanent residence number must be between 4 and 15 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/permanent-residence-number__text":"Permanent residence number must be between 4 and 15 characters.","Common/Uplift/uplift-modal-logo__image":{"url":"https://c.ekstatic.net/ecl/logos/flexpaylogo-h.png","contentHash":"W5vNTMDxde-cADa5fbl3gw"},"Common/Flight-Card/Modal/helicopter-info__text":"Passengers need to board a helicopter for this connection.","Common/Flight-Card/Modal/train-info__text":"Passengers need to board a train for this connection.","Common/Flight-Card/Modal/bus-info__text":"Passengers need to board a bus for this connection.","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-list-warning-message__text":"If you select another passport, we won't be able to access the previous passport you added in your booking.","Common/Advanced-Passenger-Info/Passport-Information-Section/one-passport-list-text__text":"You have 1 passport saved in your Emirates Skywards profile. Please confirm if this is the passport you would like to use.","Common/Advanced-Passenger-Info/Passport-Information-Section/update-passport-from-profile__text":"Use passport from my Skywards profile","Common/Advanced-Passenger-Info/Passport-Information-Section/only-nationality__text":"Nationality","Common/Advanced-Passenger-Info/Passport-Information-Section/add-passport-to-profile__text":"Add a new passport","Common/OCI-MYB/Validation-Message/last-name-required__text":"Last name is required.","Common/OCI-MYB/Validation-Message/pnr-required__text":"Booking reference is required.","Common/OCI-MYB/Validation-Message/invalid-last-name-pnr__text":"Please enter your last name and booking reference as per your ticket.","Common/OCI-MYB/Validation-Message/invalid-pnr-error__text":"Please enter the six character alphanumeric code on your ticket.","Common/OCI-MYB/Validation-Message/last-name-error__text":"Please enter your last name as per your ticket.","Common/Accessibility/change-seat-pax-name-aria-label__text":"Change seat for passenger: {name} (opens a dialog)","Common/Trip-Summary/tax-breakdown-error__text":"Sorry, we are unable to display the tax breakdown due to a technical error.","Common/Advanced-Passenger-Info/DE-Travel-Details-Section/radio-button-no__text":"No","Common/Advanced-Passenger-Info/DE-Travel-Details-Section/radio-button-yes__text":"Yes","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/canadian-traveler-number-error__text":"Please use Latin characters only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/permanent-residence-number-error__text":"Please use Latin characters only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/permanent-residence-number-invalid__text":"Please use Latin characters only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/visa-number-invalid__text":"Please use Latin characters only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/permanent-residence-error__text":"Please use Latin characters only.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/known-traveller-number-invalid-error__text":"Please use Latin characters only.","Common/Origin-Destination/ond__text":"{originAirportName} to {destinationAirportName}","Common/Advanced-Passenger-Info/acknowledgement__text":"I acknowledge that this information is correct and I will not be able to change it once I select to continue. ","Common/Advanced-Passenger-Info/api-error-title__text":"Error:","Common/Advanced-Passenger-Info/acknowledgement-error__text":"Please acknowledge that you have entered the correct information before proceeding.","Common/Advanced-Passenger-Info/back-button-cta-aria-label__text":"Go back to Check-in agreements","Common/Advanced-Passenger-Info/complete-info__text":"Complete","Common/Advanced-Passenger-Info/confirm-btn-disabled__text":"Continue","Common/Advanced-Passenger-Info/contact-details-subtitle__text":"Provide your contact details so we can update you on any delays or cancellations to your flight.","Common/Advanced-Passenger-Info/confirm-btn-enabled__text":"Continue","Common/Advanced-Passenger-Info/contact-details-title__text":"Contact details","Common/Advanced-Passenger-Info/continue-button-cta-aria-label__text":"Continue to Review seats","Common/Advanced-Passenger-Info/emergency-contact-title__text":"Emergency contact","Common/Advanced-Passenger-Info/emergency-contact-subtitle__text":"We will contact this person only in the event of an emergency. It can’t be a traveller in the booking.","Common/Advanced-Passenger-Info/incomplete-info__text":"Incomplete","Common/Advanced-Passenger-Info/header__text":"Complete advance passenger information (API)","Common/Advanced-Passenger-Info/incorrect-info-msg__text":"Please check the information you entered and try again.","Common/Advanced-Passenger-Info/information-complete-info__text":"Information complete","Common/Advanced-Passenger-Info/missing-info__text":"Missing information","Common/Advanced-Passenger-Info/not-found-country-description__text":"We couldn't find the country/territory you provided. Check and try again, or select a country from the dropdown.","Common/Advanced-Passenger-Info/passport-info-non-editable-subtitle__text":"You can only edit your submitted details at the check-in counter at the airport.","Common/Advanced-Passenger-Info/not-found-location__text":"Location not found","Common/Advanced-Passenger-Info/optional-info__text":"Optional","Common/Advanced-Passenger-Info/passport-information-title__text":"Passport information","Common/Advanced-Passenger-Info/passport-information-subtitle__text":"The information you enter must exactly match your passport.","Common/Advanced-Passenger-Info/skip-and-continue__text":"Skip & Continue","Common/Advanced-Passenger-Info/travel-details-title__text":"Additional information ","Common/Advanced-Passenger-Info/unsaved-section-error__text":"Please select to \"Save & Continue\" before you proceed.","Common/Advanced-Passenger-Info/unskiped-section-error__text":"Please select to \"Skip & Continue\" before you proceed.","Common/Advanced-Passenger-Info/CA-Travel-Details-Section/country-of-issuance__text":"Country of issuance","Common/Advanced-Passenger-Info/CA-Travel-Details-Section/permanent-residence-number__text":"Permanent residence number","Common/Advanced-Passenger-Info/CA-Travel-Details-Section/canadian-traveler-number__text":"Canadian traveler number (optional)","Common/Advanced-Passenger-Info/CA-Travel-Details-Section/radio-button-yes__text":"Yes","Common/Advanced-Passenger-Info/CA-Travel-Details-Section/permenant-resident-question__text":"Are you a permanent resident of US or Canada?","Common/Advanced-Passenger-Info/CA-Travel-Details-Section/radio-button-no__text":"No","Common/Advanced-Passenger-Info/Contact-Detail-Section/contact-details-cta__text":"Save & Continue","Common/Advanced-Passenger-Info/Contact-Detail-Section/contact-details-save__text":"Save & Continue","Common/Advanced-Passenger-Info/Contact-Detail-Section/country-code-mandatory-field__text":"Country code","Common/Advanced-Passenger-Info/Contact-Detail-Section/mobile-number-mandatory-field__text":"Mobile number","Common/Advanced-Passenger-Info/Contact-Detail-Section/mobile-number-optional-field__text":"Mobile number (optional)","Common/Advanced-Passenger-Info/Contact-Detail-Section/email-mandatory-field__text":"Email address","Common/Advanced-Passenger-Info/Contact-Detail-Section/country-code-optional-field__text":"Country code (optional)","Common/Advanced-Passenger-Info/Contact-Detail-Section/unsaved-section-error__text":"Please select to \"Save & Continue\" before you proceed.","Common/Advanced-Passenger-Info/Contact-Detail-Section/unskiped-section-error__text":"Please select to \"Skip & Continue\" before you proceed.","Common/Advanced-Passenger-Info/Contact-Detail-Section/Validation-Message/email-validation__text":"Please enter a valid email address, e.g. name@domain.com","Common/Advanced-Passenger-Info/DE-Travel-Details-Section/de-permanent-residence-number__text":"Permanent residence number","Common/Advanced-Passenger-Info/DE-Travel-Details-Section/de-permanent-resident-title__text":"Are you a permanent resident of Germany?","Common/Advanced-Passenger-Info/DE-Travel-Details-Section/de-schengen-visa-country__text":"Schengen visa issuing country","Common/Advanced-Passenger-Info/DE-Travel-Details-Section/de-visa-number-field__text":"Visa number","Common/Advanced-Passenger-Info/Emergency-Contact-Section/apply-all-passenger-check__text":"Apply this to all passengers","Common/Advanced-Passenger-Info/Emergency-Contact-Section/country-code-field__text":"Country code","Common/Advanced-Passenger-Info/Emergency-Contact-Section/emergency-contact-cta__text":"Save & Continue","Common/Advanced-Passenger-Info/Emergency-Contact-Section/first-name__text":"First name","Common/Advanced-Passenger-Info/Emergency-Contact-Section/emergency-contact-save__text":"Save & Continue","Common/Advanced-Passenger-Info/Emergency-Contact-Section/friend-relationship__text":"Friend","Common/Advanced-Passenger-Info/Emergency-Contact-Section/last-name__text":"Last name","Common/Advanced-Passenger-Info/Emergency-Contact-Section/provide-emergency-infocheck__text":"I prefer not to provide this information","Common/Advanced-Passenger-Info/Emergency-Contact-Section/relationship-field__text":"Relationship","Common/Advanced-Passenger-Info/Emergency-Contact-Section/relative-relationship__text":"Relative","Common/Advanced-Passenger-Info/Emergency-Contact-Section/telephone-number-field__text":"Mobile number","Common/Advanced-Passenger-Info/Passport-Information-Section/date-of-birth__text":"Date of birth","Common/Advanced-Passenger-Info/Passport-Information-Section/expiry-date__text":"Passport expiry date","Common/Advanced-Passenger-Info/Passport-Information-Section/gender-female__text":"Female","Common/Advanced-Passenger-Info/Passport-Information-Section/gender-undisclosed__text":"Undisclosed","Common/Advanced-Passenger-Info/Passport-Information-Section/gender-male__text":"Male","Common/Advanced-Passenger-Info/Passport-Information-Section/gender__text":"Gender","Common/Advanced-Passenger-Info/Passport-Information-Section/nationality__text":"Nationality (Country)","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-info-cta__text":"Save & Continue","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-info-save__text":"Save & Continue","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-number__text":"Passport number","Common/Advanced-Passenger-Info/Passport-Information-Section/passport-six-month__text":"Your passport will expire within the next 6 months. Please check the entry requirements of your destination country before you travel.","Common/Advanced-Passenger-Info/Passport-Information-Section/update-profile-passport__text":"Update my Emirates Skywards profile with the new passport details","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/dob-require-message__text":"Date of birth is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/gender-required-message__text":"Gender is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/dob-validation-error__text":"Please check the date of birth for this passenger (DD/MM/YYYY).","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/max-passport-expiry-date__text":"Please check the passport expiry date.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/nationality-require-message__text":"Nationality is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/passport-expiry-date-invalid__text":"Please check the passport expiry date (DD/MM/YYYY).","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/passport-expiry-date-min-date__text":"Past date is not allowed.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/passport-number-invalid__text":"Please enter a valid passport number.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/passport-expiry-date-required__text":"Passport expiry date is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/passport-number-required__text":"Passport number is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/same-passport-number-error-message__text":"You entered the same passport number twice - please check and try again.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/permanent-residence-number-invalid__text":"Permanent residence number must be between 4 and 15 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/canadian-traveler-number-invalid__text":"Canadian traveller number must be between 4 and 15 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/country-of-issuance-required__text":"PRC country of issuance is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/permanent-residence-number-required__text":"Permanent residence number is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-CA/resident-selection-required__text":"Please advise if you're a permanent resident of Canada/United States (USA).","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/permanent-residence-number-error__text":"Permanent residence number must be between 4 and 20 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/permanent-residence-number-required__text":"Permanent residence number is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/resident-selection-required__text":"Please advise if you're a permanent resident of Germany.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/schenghen-visa-required__text":"Schengen visa is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/visa-number-error__text":"Visa number must be between 4 and 20 characters.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-DE/visa-number-required__text":"Visa number is required.","Common/Advanced-Passenger-Info/Passport-Information-Section/Validation-Message/PR-US/permanent-resident-number-required__text":"Permanent residence number is required.","Common/Advanced-Passenger-Info/US-Travel-Details-Section/address-line-info__text":"Address line 3 (optional)","Common/Advanced-Passenger-Info/US-Travel-Details-Section/address-in-us__text":"Address while in the US","Common/Advanced-Passenger-Info/US-Travel-Details-Section/address-line__text":"Address line 2 (optional)","Common/Advanced-Passenger-Info/US-Travel-Details-Section/ktn-info__text":"Known traveller number is an optional number that identifies passengers as trusted travellers and allows them to skip certain security checks.","Common/Advanced-Passenger-Info/US-Travel-Details-Section/city-town-info__text":"City / Town","Common/Advanced-Passenger-Info/US-Travel-Details-Section/ktn-title__text":"What’s my known traveller number?","Common/Advanced-Passenger-Info/US-Travel-Details-Section/permanent-resident-number__text":"Permanent residence number","Common/Advanced-Passenger-Info/US-Travel-Details-Section/permenant-resident-question__text":"Are you a permanent resident of the US?","Common/Advanced-Passenger-Info/US-Travel-Details-Section/radio-button-no__text":"No","Common/Advanced-Passenger-Info/US-Travel-Details-Section/radio-button-yes__text":"Yes","Common/Advanced-Passenger-Info/US-Travel-Details-Section/redress-number-info__text":"Redress number is the record identifier provided by the Department of Homeland Security (DHS) for travellers who have been repeatedly identified for additional screening and who want to file an inquiry to have erroneous information corrected in DHS systems. For more information or to apply for a redress number, visit the DHS website: www.dhs.gov. The redress number is an optional field and is not relevant for most travellers.","Common/Advanced-Passenger-Info/US-Travel-Details-Section/redress-number-title__text":"What’s my redress number?","Common/Advanced-Passenger-Info/US-Travel-Details-Section/redress-number__text":"Redress number (optional)","Common/Advanced-Passenger-Info/US-Travel-Details-Section/region-of-residence__text":"Country of residence","Common/Advanced-Passenger-Info/US-Travel-Details-Section/travel-number__text":"Known traveller number (optional)","Common/Advanced-Passenger-Info/US-Travel-Details-Section/us-state-info__text":"State","Common/Advanced-Passenger-Info/US-Travel-Details-Section/zip-code-number__text":"Post/ZIP code","Common/Advanced-Passenger-Info/Contact-Detail-Section/email-optional-field__text":"Email address (optional)","Common/Advanced-Passenger-Info/not-found-relation-description__text":"We couldn't find the relationship you provided. 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Header","type":"component","lastPublishedDate":"2024-11-06T09:56:42Z","id":"tcm:234-58957","template":{"title":"gO-C008.4PageHeader","priority":200,"id":"tcm:234-84981-32"},"widgets":false,"componentId":"D1lzGEIKNpP6kix9","_name":"g-o-c-008-4-page-header","isPrivate":false,"metadata":{},"itemId":"58957","version":7},{"content":{"items":[{"schema":"General","lastPublishedDate":"2024-11-06T09:56:42Z","id":"tcm:234-58939","title":"Accessible travel - Introduction - Content card","version":5,"publicationUri":"/eol/sg/english","content":{"body":"<p>If you need some help along your journey, we’ll make sure you’re safe and comfortable all the way. Let us know the type of assistance you need at the airport and during your flight. You can tell us when you book, or at least 48 hours before you travel. There’s a list of <a href=\"/sg/english/help/offices/\" title=\"Local Emirates offices\" target=\"_self\" data-id=\"pagebody_link\" data-link=\"Local Emirates offices - body link\">our local numbers here</a>. Otherwise you can ask your travel agent to make the arrangements.</p>"}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Accessible travel - Introduction - Item list","type":"component","lastPublishedDate":"2024-11-06T09:56:42Z","id":"tcm:234-58962","template":{"title":"gO-C001.ATextBlockFullWidth","priority":200,"id":"tcm:234-82515-32"},"widgets":false,"componentId":"WPeUZTGxdg4up43b","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"58962","version":3},{"content":{"links":[{"schema":"Link","analytics":{"title":"Assistance for passengers who are hearing impaired","labels":["Assistance for passengers who are hearing impaired"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:42Z","id":"tcm:234-91834","title":"Accessible travel - Passengers who are hearing impaired - Left navigation link","version":2,"publicationUri":"/eol/sg/english","content":{"title":"Assistance for passengers who are hearing impaired ","compLink":{"id":"tcm:234-91825"},"externalLink":"/sg/english/before-you-fly/health/accessible-travel/"}},{"schema":"Link","analytics":{"title":"Assistance for passengers who are visually impaired","labels":["Assistance for passengers who are visually impaired"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:42Z","id":"tcm:234-91835","title":"Accessible travel - 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Flying with an assistant - Left navigation link","version":5,"publicationUri":"/eol/sg/english","content":{"title":"Flying with an assistant or medical escort","compLink":{"id":"tcm:234-91822"},"externalLink":"/sg/english/before-you-fly/health/accessible-travel/"}},{"schema":"Link","analytics":{"title":"Flying with a guide dog or service dog","labels":["Flying with a guide dog or service dog"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:43Z","id":"tcm:234-91830","title":"Accessible travel - Flying with a guide dog - Left navigation link","version":2,"publicationUri":"/eol/sg/english","content":{"title":"Flying with a guide dog or service dog","compLink":{"id":"tcm:234-91821"},"externalLink":"/sg/english/before-you-fly/health/accessible-travel/"}},{"schema":"Link","analytics":{"title":"Complaint resolution officials","labels":["Complaint resolution officials"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:43Z","id":"tcm:234-91817","title":"Accessible travel - Complaint resolution officials - Left navigation link","version":3,"publicationUri":"/eol/sg/english","content":{"title":"Complaint resolution officials ","compLink":{"id":"tcm:234-91819"},"externalLink":"/sg/english/before-you-fly/health/accessible-travel/"}}]},"templateTitle":"stickyLeftNav","title":"Accessible travel - Left Navigation - Start","type":"component","lastPublishedDate":"2024-11-06T09:56:42Z","id":"tcm:234-91838","template":{"title":"stickyLeftNav","priority":200,"id":"tcm:234-26955-32"},"widgets":false,"componentId":"rGWwBEnFiW3a8NDb","_name":"sticky-left-nav","isPrivate":false,"metadata":{},"itemId":"91838","version":3},{"content":{"items":[{"schema":"General","analytics":{"title":"Assistance for passengers who are hearing impaired","labels":["Assistance for passengers who are hearing impaired"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:43Z","id":"tcm:234-91784","title":"Accessible travel - Passengers who are hearing impaired - Content card","version":3,"publicationUri":"/eol/sg/english","content":{"body":"<h3>Making a booking</h3><p>If you have a hearing impairment and need assistance on your journey, let us know when you book or <a href=\"/sg/english/help/offices/\" title=\"Local Emirates offices\" target=\"_self\" data-id=\"pagebody_link\" data-link=\"Local Emirates offices - body link\">contact us</a> a few days before you fly.</p><p>If you’re flying from the USA or Canada, you can contact us on our text telephone (TTY) number 1-888-3201576.</p><h3>At the airport</h3><p>We can arrange a meet and assist service from check-in to the gate, and from the aircraft to your onward transport at all airports.</p><p>There are screens displaying flight information throughout the airport and at the departure gate. You can also download our free <a href=\"/sg/english/book/about-booking-online/emirates-app/\" target=\"_self\" data-id=\"pagebody_link\" data-link=\"The Emirates App - body link\">Emirates App</a> to get live travel updates along your journey. This includes check-in times, boarding announcements, your baggage carousel number at arrivals in Dubai, and any changes to your flight such as delays or cancellations.</p><p>If you let us know at check-in, we can tell you if your flight is delayed or if the departure gate changes. You can also ask any of our team members for information at any time.</p><h3>On board</h3><ul><li>All our safety videos are captioned in English and Arabic. And on selected routes we have safety videos with captions for additional languages.</li><li>We can also give you an individual safety briefing on your flight. If you’ve already contacted us, then the cabin crew will approach you. Otherwise you can always ask. They will explain the safety procedures, exit locations, and how we can best assist you.</li><li>A member of our cabin crew will update you when announcements are made on the flight.</li><li>For safety reasons, we’re unable to give you an exit row seat.</li></ul><h3>Inflight entertainment</h3><p>Many of our movies and TV shows have closed captions showing dialogue as well as sound references. You can use our headphones with standard hearing aids switched to the T position. If you want to plan your playlist, you can check out this month’s <a href=\"/sg/english/experience/inflight-entertainment/ice/\" title=\"\" data-id=\"pagebody_link\" data-link=\"ice - body link\">closed captioned movies and TV shows here</a>.</p>","title":"Assistance for passengers who are hearing impaired "}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Accessible travel - Passengers who are hearing impaired - Item list","type":"component","lastPublishedDate":"2024-11-06T09:56:43Z","id":"tcm:234-91825","template":{"title":"gO-C001.ATextBlockFullWidth","priority":200,"id":"tcm:234-82515-32"},"widgets":false,"componentId":"QlpZLWeKve9hBbYE","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"91825","version":2},{"content":{"items":[{"schema":"General","analytics":{"title":"Assistance for passengers who are visually impaired","labels":["Assistance for passengers who are visually impaired"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:43Z","id":"tcm:234-91785","title":"Accessible travel - Passengers who are visually impaired - Content card","version":3,"publicationUri":"/eol/sg/english","content":{"body":"<h3>Making a booking</h3><p>If you need guidance though the airport and assistance on board, let us know when you book or <a href=\"/sg/english/help/offices/\" title=\"Local Emirates offices\" target=\"_self\" data-id=\"pagebody_link\" data-link=\"Local Emirates offices - body link\">contact us</a> a few days before you travel.</p><h3>At the airport</h3><p>We can arrange a meet and assist service from check-in to the gate, or from the aircraft to your onward transport at all airports.</p><p>There are boarding announcements at the airport and you can ask any of our team members for information at any time.</p><h3>On board</h3><ul><li>We can give you an individual safety briefing on your flight. If you’ve already contacted us, then the cabin crew will approach you. Otherwise you can always ask. They will explain the safety procedures, exit locations, and how we can best assist you.</li><li>Our cabin crew will read the menu options to you and explain the placement of the items in front of you.</li><li>For safety reasons, we’re unable to give you an exit row seat.</li></ul><h3>Inflight entertainment</h3><p>Many of our movies and TV shows have audio description to explain what’s happening in the scene. You can explore this month’s <a href=\"/sg/english/experience/inflight-entertainment/ice/\" title=\"\" data-id=\"pagebody_link\" data-link=\"ice - body link\">movies and TV shows with audio description here.</a></p><h3>Travelling with a guide dog</h3><p>Your guide dog or service dog can fly with you for free, and on certain routes they can travel in the cabin. You need to tell us at least 48 hours before your flight so we can make the arrangements. You can find out more about flying with a guide dog further down this page.</p>","title":"Assistance for passengers who are visually impaired "}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Accessible travel - Passengers who are visually impaired - Item list","type":"component","lastPublishedDate":"2024-11-06T09:56:43Z","id":"tcm:234-91826","template":{"title":"gO-C001.ATextBlockFullWidth","priority":200,"id":"tcm:234-82515-32"},"widgets":false,"componentId":"U4Dn727YFCshPlU7","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"91826","version":2},{"content":{"items":[{"schema":"General","analytics":{"title":"Mobility assistance","labels":["Mobility assistance"],"isExternal":false},"lastPublishedDate":"2024-11-22T07:08:56Z","id":"tcm:234-91789","title":"Accessible travel - Mobility assistance - Content card | Applicability","version":7,"publicationUri":"/eol/sg/english","content":{"body":"<h3>Making a booking</h3><p>If you need assistance through the airport or to move around the aircraft cabin, we can help. We can arrange a wheelchair at every airport and we can help you to travel with your own wheelchair or mobility aids. Tell us when you book or <a href=\"/sg/english/help/offices/\" title=\"Local Emirates offices\" target=\"_self\" data-id=\"pagebody_link\" data-link=\"Local Emirates offices - body link\">contact us</a> 48 hours before your flight.</p><h3>At the airport</h3><p>We can assist you from the drop-off point at the terminal entrance through to your flight, and from your flight to the pick-up point when you arrive.</p><p>You can also find our airport wheelchairs at three desks inside Emirates Terminal 3:</p><ul><li>Our assistance desk inside Departures Entrance 2</li><li>Our Assisted Services desk next to check-in area 2</li><li>Our desk in Arrivals at Exit 3 next to the metro</li></ul><h3>Travelling with your wheelchair or mobility aid</h3><p>You can bring medical equipment and up to two mobility aids with you into the cabin, such as your own collapsible manual wheelchair, and they won’t count towards your total cabin baggage allowance.</p><p>Before you fly, we will need to check your wheelchair or mobility aids can be carried and stowed securely in the cabin and that we have enough space available. Otherwise you can check them in.</p><h3>Checking in your wheelchair or mobility aid</h3><p>You can check in your wheelchair or mobility aid, depending on the size and weight. It needs to be packed properly to travel safely in the hold of the aircraft.</p><p>When you land, we’ll have a wheelchair waiting for you. You can then collect your wheelchair or mobility aid from the baggage hall.</p><h3>Electric wheelchairs and mobility aids</h3><p>There are a few more safety regulations to consider for carrying certain batteries, so we’ll need to know the type of battery, the size of the wheelchair and the weight ahead of your flight. We also recommend you arrive at the airport three hours ahead of your flight so we have a little extra time to make sure your mobility aid is carried securely and within the regulations.</p><h3>Canes, crutches, and walking sticks</h3><p>You can take a cane, crutches, or a walking stick on board and we’ll make sure it’s safely stowed.</p>","title":"Mobility assistance"}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Accessible travel - Mobility assistance - Item list","type":"component","lastPublishedDate":"2024-11-06T09:56:44Z","id":"tcm:234-91823","template":{"title":"gO-C001.ATextBlockFullWidth","priority":200,"id":"tcm:234-82515-32"},"widgets":false,"componentId":"DELw42E5qwVMoKfM","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"91823","version":5},{"content":{"items":[{"schema":"General","analytics":{"title":"Priority boarding","labels":["Priority boarding"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91795","title":"Accessible travel - Priority boarding - Content card","version":2,"publicationUri":"/eol/sg/english","content":{"body":"<p>You can ask to board the aircraft first if you’d like more time to get settled on the flight.</p>","title":"Priority boarding "}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Accessible travel - Priority boarding - Item list","type":"component","lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91828","template":{"title":"gO-C001.ATextBlockFullWidth","priority":200,"id":"tcm:234-82515-32"},"widgets":false,"componentId":"98XxP29G1aSmPIez","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"91828","version":2},{"content":{"items":[{"schema":"General","analytics":{"title":"Assistance and accessibility on your flight","labels":["Assistance and accessibility on your flight"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91796","title":"Accessible travel - Assistance and accessibility - Content card","version":2,"publicationUri":"/eol/sg/english","content":{"body":"<h3>Mobility assistance</h3><p>Our cabin crew can get anything you need from the stowage and overhead lockers, and they can help you around the aircraft using our onboard wheelchair.</p><h3>Accessible seats</h3><p>We’ll give you an accessible seat in the aisle. Our seats have moveable armrests to make it easier to transfer between your seat and the wheelchair if you need one. For safety reasons we can’t offer you an exit row seat.</p><h3>Travelling with an assistant</h3><p>Our cabin crew are able to help you around the aircraft, but are unable to lift you. If you need some extra help transferring to your wheelchair, or assistance in the lavatories, with personal care, eating, or with administering medication, you’ll need to travel with an assistant. You can find out more about flying with an assistant further down this page.</p>","title":"Assistance and accessibility on your flight"}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Accessible travel - Assistance and accessibility - Item list","type":"component","lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91818","template":{"title":"gO-C001.ATextBlockFullWidth","priority":200,"id":"tcm:234-82515-32"},"widgets":false,"componentId":"SMRL5D7EQ16fSf6D","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"91818","version":2},{"content":{"items":[{"schema":"General","analytics":{"title":"Assistance for passengers with an intellectual or developmental disability","labels":["Assistance for passengers with an intellectual or developmental disability"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91797","title":"Accessible travel - Passengers with an intellectual or developmental disability - Content card","version":11,"publicationUri":"/eol/sg/english","content":{"body":"<p>Please <a href=\"/sg/english/help/offices/\" title=\"Local Emirates offices\" target=\"_self\" data-id=\"pagebody_link\" data-link=\"Local Emirates offices - body link\">get in touch with us</a> to talk about how we can assist you.</p><p>At the airport, we can help to explain directional signs and how to reach immigration, security, and the boarding gate, and we can direct you to facilities like quiet areas and lounges. You can also ask to be one of the first to board the aircraft so you have more time to get settled on the flight.</p><p>For safety reasons, if you’re unable to understand or follow safety instructions you will need to have someone travelling with you.</p><p><strong>Sensory Guides</strong></p><p>In partnership with the International Board of Credentialing and Continuing Education Standards (IBCCES) we have developed Sensory Guides guide to help navigate through Dubai International Terminal 3:</p><ul><li><a href=\"https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-arrivals.jpg\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"Accessible Travel - Arrivals - bodylink\">Terminal 3 Arrival Area</a></li><li><a href=\"https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-connections.jpg\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"Accessible Travel - Connections - bodylink\">Terminal 3 Connections Area</a></li><li><a href=\"https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-check-in.jpg\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"Accessible Travel - Check In - bodylink\">Terminal 3 Check-in Area</a></li><li><a href=\"https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-passport-control.jpg\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"Accessible Travel - Passport Control - bodylink\">Terminal 3 Passport Control Area</a></li><li><a href=\"https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-security-screening.jpg\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"Accessible Travel - Security - bodylink\">Terminal 3 Security Screening Area</a></li><li><a href=\"https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-concourse.jpg\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"Accessible Travel - Concourse - bodylink\">Terminal 3 Concourse Area</a></li><li><a href=\"https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-family-zone.jpg\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"Accessible Travel - Family Zone - bodylink\">Terminal 3 Family Zone Area</a></li><li><a href=\"https://c.ekstatic.net/ecl/documents/before-you-fly/health/t3-sensory-departure.jpg\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"Accessible Travel - Departure - bodylink\">Terminal 3 Departure Area</a></li></ul><p><strong>Autism-friendly travel guide</strong></p><p>This <a href=\"https://dubaiairports.ae/docs/passengerslibraries/default-document-library/travel-planner.pdf\" title=\"Find out more\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"Autism-friendly travel guide - Find out more\">Autism-friendly travel guide</a> will help you to plan your journey through Dubai International airport. You’ll find information about the different steps and how the staff can assist you.</p>","title":"Assistance for passengers with an intellectual or developmental disability"}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Accessible travel - Passengers with an intellectual or developmental disability - Item list","type":"component","lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91827","template":{"title":"gO-C001.ATextBlockFullWidth","priority":200,"id":"tcm:234-82515-32"},"widgets":false,"componentId":"WvYrtLvDNEAmkWmW","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"91827","version":2},{"content":{"items":[{"schema":"General","analytics":{"title":"Oxygen assistance","labels":["Oxygen assistance"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91799","title":"Accessible travel - Oxygen assistance - Content card","version":4,"publicationUri":"/eol/sg/english","content":{"body":"<h3>Therapeutic oxygen</h3><p>We can provide onboard therapeutic oxygen free of charge. You will need to <a href=\"/sg/english/before-you-fly/health/medical-information-form/\" title=\"\" data-id=\"pagebody_link\" data-link=\"MEDIF Landing Page - body link\">complete our medical form</a> at least 48 hours ahead of your flight to tell us the flow rate in litres per minute that you need.</p><h3>Travelling with your portable oxygen concentrator (POC)</h3><p>You can travel with your own POC as long as it’s approved and permitted for use on board. You do not need to complete our medical form.</p><p>The approved models are:</p><ul><li>Airsep Focus</li><li>AirSep Free Style</li><li>Airsep Free Style 5</li><li>Airsep Lifestyle</li><li>Delphi.RS-00400</li><li>DeVilbiss Healthcare iGo</li><li>Inogen One</li><li>Inogen One G2</li><li>Inogen One G3</li><li>Inogen One G4</li><li>Inova Labs LifeChoice</li><li>Inova Labs Lifechoice Activox</li><li>International Biophysics LifeChoice</li><li>Invacare Solo2</li><li>Invacare XPO2</li><li>Oxlife Independence</li><li>Oxus RS-00400</li><li>Oxywell Oxygen System (model 4000)</li><li>Precision Medical EasyPulse</li><li>Respironics EverGo</li><li>Respironics SimplyGO</li><li>S8 AutoSetSpirit</li><li>SeQuel Eclipse</li><li>eQuinox Oxygen System (model 4000)</li><li>SeQuel SAROS</li><li>VBOX Trooper</li></ul><h3>Before you travel with your POC</h3><p>Please make sure you have sufficient batteries to last the entire journey (factoring in transit times and unexpected delays) as you can’t plug the POC into the in-seat power.</p><p>You can check other POCs into the hold as long as:</p><ul><li>The POC is empty and free of pressure</li><li>The battery should be removed and packed separately, or</li><li>The POC should have a recessed battery terminal and the packed battery terminals are prevented from touching metal objects, including other battery terminals.</li></ul><h3>Physician’s statement to travel with a POC</h3><p>To meet UAE General Civil Aviation Authority (GCAA) regulations, you must bring a signed doctor’s statement with you to check-in on the day you travel.</p><p>You can <a href=\"https://c.ekstatic.net/ecl/documents/medical-verification-statement-portable-oxygen-concentrators.pdf\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"MEDIF PDF Portable Oxygen Concentrators - Link (ecl)\">download a sample doctor’s statement for the use of POC devices here.</a></p><p>The letter should state:</p><ul><li>You have the physical and cognitive ability to see, hear and understand the device’s aural and visual cautions and warnings, and can take the appropriate action without assistance.</li><li>Whether or not oxygen is medically necessary for the entire flight or for a certain duration.</li><li>The maximum oxygen flow rate corresponding to the cabin pressure under normal operating conditions.</li></ul>","title":"Oxygen assistance"}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Accessible travel - Oxygen assistance - Item list","type":"component","lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91824","template":{"title":"gO-C001.ATextBlockFullWidth","priority":200,"id":"tcm:234-82515-32"},"widgets":false,"componentId":"enxwA6JLLZksshyi","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"91824","version":2},{"content":{"items":[{"schema":"General","analytics":{"title":"Flying with PAP or CPAP equipment, ventilator and respiratory devices","labels":["Flying with PAP or CPAP equipment, ventilator and respiratory devices"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91807","title":"Accessible travel - Flying with PAP or CPAP equipment - Content card","version":2,"publicationUri":"/eol/sg/english","content":{"body":"<p>You can travel with positive airway pressure (PAP) or continuous positive airway pressure (CPAP) equipment on board without a medical form, unless you need further assistance. It will not count towards your total baggage limit.</p><ul><li>The equipment must be within the approved size and weight limits so it can be used without blocking access and can be stowed safely in the cabin.</li><li>Please make sure you have sufficient batteries to last the journey (factoring in transit times and unexpected delays). However, you can plug PAP or CPAP devices into the in-seat power.</li><li>You can use the device at any time other than taxi, take-off and landing</li><li>For safety reasons, you can’t sit in an exit row seat.</li></ul><h3>Carrying PAP and CPAP batteries</h3><ul><li>Two fully charged spare batteries must be packaged securely and carried in the cabin. You can plug your device into the in seat power, but we can’t guarantee it will be available for the whole flight.</li><li>Batteries must be protected against short circuiting, such as recessed battery terminals or packaged to prevent the batteries from touching metal objects, including the terminals of other batteries.</li><li>If you’re bringing CPAP/PAP devices into the cabin but don’t intend to use it during the flight, the batteries must be removed and packaged separately.</li></ul>","title":"Flying with PAP or CPAP equipment, ventilator and respiratory devices"}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Accessible travel - Flying with PAP or CPAP equipment - Item list","type":"component","lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91820","template":{"title":"gO-C001.ATextBlockFullWidth","priority":200,"id":"tcm:234-82515-32"},"widgets":false,"componentId":"oz8hiSqIOJnqraO5","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"91820","version":2},{"content":{"items":[{"schema":"General","analytics":{"title":"Flying with an assistant or medical escort","labels":["Flying with an assistant or medical escort"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91813","title":"Accessible travel - Flying with an assistant - Content card","version":6,"publicationUri":"/eol/sg/english","content":{"body":"<p>Our cabin crew are on hand to help you get things from the overhead lockers or to help you move around the cabin. However, they are unable to lift you, help you with personal care or administer medication.</p><p>If you need further assistance, you need to book a fare for an attendant or a medical assistant.</p><p>For your comfort and safety, you will also need to fly with an assistant if:</p><ul><li>You are unable to understand or respond to safety instructions.</li><li>You are unable to assist in your own evacuation from the aircraft.</li><li>You have severe hearing and vision impairments and cannot establish some means of communication with cabin crew.</li><li>You need to travel on a stretcher or with an incubator, or require medical attention during the flight.</li></ul><p>For your safety, your assistant must be:</p><ul><li>Physically and mentally able, and willing to assist you in the event of an emergency evacuation of the aircraft.</li><li>Sitting in an adjoining seat in the same cabin.</li><li>Be 16 years or older.</li></ul><p>If you need further medical assistance or you are flying with a medical condition, please <a href=\"/sg/english/before-you-fly/health/medical-information-form/\" title=\"\" data-id=\"pagebody_link\" data-link=\"MEDIF Landing Page - body link\">complete our medical form</a> at least 48 hours before you flight.</p>","title":"Flying with an assistant or medical escort"}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Accessible travel - Flying with an attendant - Item list","type":"component","lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91822","template":{"title":"gO-C001.ATextBlockFullWidth","priority":200,"id":"tcm:234-82515-32"},"widgets":false,"componentId":"1NOTN6J0QFIcaegW","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"91822","version":2},{"content":{"items":[{"schema":"General","analytics":{"title":"Flying with a guide dog or service dog","labels":["Flying with a guide dog or service dog"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91814","title":"Accessible travel - Flying with a guide dog - Content card","version":17,"publicationUri":"/eol/sg/english","content":{"body":"<p>Your service dog, including a guide dog or psychiatric assistance dog (PSA), can travel with you free of charge. Depending on the route, they can travel with you in the cabin or as checked baggage in a special area of the aircraft hold. There are a few checks and some documents you need to submit before they can travel. </p><p>Only dogs are considered as service animals. You can check our guidance for transporting other animals with you on your flight.</p><h3>Flying with a service dog in the cabin or as part of your checked baggage allowance</h3><p>Guide dogs, or seeing-eye dogs, and psychiatric support dogs can travel in the cabin on certain routes, as long as the dog is over 4 months old. Your dog must be able to travel comfortably without blocking the aisles and emergency exits. For safety reasons we’re unable to offer you an exit row seat.</p><p>Service animals other than seeing-eye or psychiatric support dogs can travel as checked baggage in the aircraft cargo hold.</p><p>Emotional support or therapy animals are not considered service animals and will be accepted as normal pets. They can travel as checked baggage based on the regulations of the country you’re travelling from and to. Excess baggage charges will apply according to our baggage rules.</p><p>Our world‑class animal care team at Emirates Skycargo will make sure your service dog or guide dog is safe and comfortable.</p><div>You can <a href=\"/sg/english/help/faq-topics/baggage-and-lost-property/faq/what-are-the-rules-and-charges-for-travelling-with-animals/\" data-id=\"pagebody_link\" data-link=\"What are the rules and charges for travelling with animals? - body link | Link exsiting\">read more about flying with animals here<span class=\"hidden-control\">(Opens page in the same tab)</span></a>.</div><h3><br /></h3><h3>Check our table to see how you can travel with your service or guide dog</h3><div class=\"ek-responsive-table\" id=\"EkResponsiveTable-0\"><table class=\"ek-responsive-table_full-width\"><thead class=\"ek-responsive-table__head ek-responsive-table__row\"><tr><th scope=\"col\" class=\"ek-responsive-table__column-header\" rowspan=\"1\">Route</th><th scope=\"col\" class=\"ek-responsive-table__column-header\" rowspan=\"1\">Restriction</th></tr></thead><tbody><tr class=\"ek-responsive-table__row\"><td class=\"ek-responsive-table__row-data\">To or from the USA and Canada</td><td class=\"ek-responsive-table__row-data\">Seeing-eye dogs and psychiatric support dogs can be accepted in the cabin, or as checked baggage or manifest cargo (Refer to travel information to and from the below)</td></tr><tr class=\"ek-responsive-table__row\"><td class=\"ek-responsive-table__row-data\">Between Australia and New Zealand</td><td class=\"ek-responsive-table__row-data\">Seeing-eye dogs and psychiatric support dogs can be accepted in the cabin, or as checked baggage or manifest cargo</td></tr><tr class=\"ek-responsive-table__row\"><td class=\"ek-responsive-table__row-data\">Between countries in the EU and the USA</td><td class=\"ek-responsive-table__row-data\">Seeing-eye dogs and psychiatric support dogs can be accepted in the cabin, or as checked baggage or manifest cargo</td></tr><tr class=\"ek-responsive-table__row\"><td class=\"ek-responsive-table__row-data\">From Dubai to countries in the EU</td><td class=\"ek-responsive-table__row-data\">Seeing-eye dogs and psychiatric support dogs can be accepted in the cabin, or as checked baggage or manifest cargo</td></tr><tr class=\"ek-responsive-table__row\"><td class=\"ek-responsive-table__row-data\">From countries in the EU to Dubai</td><td class=\"ek-responsive-table__row-data\">Allowed only as checked baggage or manifested cargo</td></tr><tr class=\"ek-responsive-table__row\"><td class=\"ek-responsive-table__row-data\">From EU countries to other countries</td><td class=\"ek-responsive-table__row-data\">Seeing-eye dogs and psychiatric support dogs can be accepted in the cabin, or as checked baggage or manifest cargo</td></tr><tr class=\"ek-responsive-table__row\"><td class=\"ek-responsive-table__row-data\">From other countries to Dubai</td><td class=\"ek-responsive-table__row-data\">Transported only as checked baggage or manifest cargo</td></tr><tr class=\"ek-responsive-table__row\"><td class=\"ek-responsive-table__row-data\">From Dubai to other countries</td><td class=\"ek-responsive-table__row-data\">Transported only as checked baggage or manifest cargo</td></tr></tbody></table></div><h3><br /></h3><h3>Making a booking</h3><p>Let us know at least 48 hours ahead of your flight if you plan to fly with your service dog. You need to make sure your guide dog or service dog has all the necessary health checks and permits before you travel, which may take a bit more time and can vary by country. Contact us and we’ll talk you through the arrangements.</p><h3>Documents</h3><ul><li>Proof of vaccination, microchipping, pet passport (veterinary health documents)</li><li>Import permits (according to country regulations)</li><li>Proof that the dog has been trained to perform specific tasks and behave in a public setting either by an individual or with an organisation (for travel to and from the USA, see further information below)</li></ul>\nTo transport psychiatric support dogs, you need to provide below mentioned additional documentation to the requirements above (for travel to and from the USA, see further information below).\n<ul><li>A signed statement, no older than one year prior to your flight date, from a licensed medical health professional stating:</li></ul><ol><li>The name of your disability and that you are under their professional care.</li><li>The need for a psychiatric support dog for air travel or for activities at your destination.</li><li>Licence information of the medical health professional (issue date, licence type, and jurisdiction and state where it was issued)</li></ol><h3>Important information about travelling with your service dog</h3><p>Your service dog must be over the age of 4 months to travel in the aircraft cabin.</p><p>When service dogs are transported as checked baggage, the flight connection time (transit time) must not exceed 6 hours.</p><p>We do not allow the transportation of service animals as checked baggage or in the cabin if the total transportation time exceeds 17 hours. This includes from the time of check-in at the airport (which is considered approximately one hour before scheduled departure), until the delivery of the animal at the arrivals customs hall at the final destination. If the travel time is more than 17 hours, the service animal can only be transported as cargo under an air waybill.</p><p>The service dog must be trained and obedient to commands, and must behave appropriately in a public space (they must not bark, growl, attempt to bite, jump on or lunge at people or other service animals). The dog must not relieve themselves in the cabin or at the boarding gate unless there is suitable provision to avoid health risks or hygiene issues.</p><p>If your dog does not behave in an appropriate manner, we may have to transfer the dog to the cargo hold at an additional cost or refuse to transport the animal. Passengers are liable for any damage and additional costs arising from the transport of the dog.</p><p>The dog must remain harnessed, leashed, or otherwise tethered by the handler in all areas of the airport and on board the aircraft.</p><p>A service dog must not occupy a seat. A service dog must be of a size that can fit at your feet. If the dog is too large to fit in front of one seat, you can purchase a second seat beside you. If you have a large, trained service dog or multiple trained service dogs that cannot be accommodated on one seat, you can rebook or pay for an extra seat beside you if the service dog intrudes upon another customer’s space or obstructs the aisles.</p><div><h3>Travel to and from the USA</h3><p>If you are travelling with a service animal on an Emirates flight <strong>to the US</strong>, you will need to meet both US Department of Transportation regulations as well as Centers for Disease Control and Prevention (CDC) regulations. If you are <strong>departing from the US</strong>, you will need to meet the regulations of the US Department of Transportation.</p><p>You will need to complete a <a href=\"https://www.transportation.gov/sites/dot.gov/files/2024-09/Service%20Animal%20-%20Air%20Transportation%20Form%20FINAL%209.20.24.pdf\" target=\"_blank\">US Department of Transportation Service Animal Air Transportation Form<span class=\"hidden-control\">(Opens a PDF in a new tab)</span></a> before you travel to attest the animal’s health, training and behaviour. Additionally if your flight is longer than 8 hours, you will also need to submit a <a href=\"https://www.transportation.gov/sites/dot.gov/files/2024-09/Service%20Animals%20Relief%20-%20Final%209.20.24.pdf\" target=\"_blank\">U.S. Department of Transportation Service Animal Relief Attestation Form<span class=\"hidden-control\">(Opens a PDF in a new tab)</span></a> to attest that the dog will not relieve themselves in the aircraft or can do so in a sanitary manner. Once you download and complete the forms, <a href=\"/sg/english/help/forms/special-assistance-and-wellness/\" target=\"_self\" title=\"000 Special Assistance and Health - Header\" data-id=\"pagebody_link\" data-link=\"000 Special Assistance and Health - Header\">please submit them here to our Special Assistance team<span class=\"hidden-control\">(Opens page in the same tab)</span></a> for review and we will contact you to confirm this is validated before you travel.</p><p>From 1 August 2024, new CDC regulations will be in place for bringing dogs into the US. This includes:</p><ul><li><strong>Health and documentation requirements:</strong> You must meet the specific vaccination and health certification requirements.</li><li><strong>Forms required:</strong> All travellers bringing dogs into the USA are required to complete a <a href=\"https://cdc-786687.workflowcloud.com/forms/090dc543-7b2f-4538-b2c7-2919d12ecc73\" title=\"Animal Importation Form\" target=\"_blank\">CDC Dog Import Form<span class=\"hidden-control\">(Opens a PDF in a new tab)</span></a>.</li><li><strong>Countries affected:</strong> Additional restrictions apply to dogs vaccinated in foreign countries and coming from <a href=\"https://www.cdc.gov/importation/dogs/high-risk-countries.html?CDC_AAref_Val=https://www.cdc.gov/importation/bringing-an-animal-into-the-united-states/high-risk.html\" title=\"List of high-risk countries\" target=\"_blank\">countries with a high risk<span class=\"hidden-control\">(Opens an external website in a new tab)</span></a> of rabies.</li><li><strong>Entry points:</strong> Only <a href=\"https://www.cdc.gov/importation/dogs/approved-care-facilities.html?CDC_AAref_Val=https://www.cdc.gov/importation/bringing-an-animal-into-the-united-states/approved-care-facilities.html\" title=\"www.cdc.gov\" target=\"_blank\">designated ports of entry<span class=\"hidden-control\">(Opens an external website in a new tab)</span></a> will be permitted when importing dogs from certain countries.</li></ul><div>For detailed information, please read the <a href=\"https://www.cdc.gov/importation/dogs/index.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fimportation%2Fdogs%2Fenter-the-us.html\" title=\"CDC website\" target=\"_blank\">CDC Dog Import Regulations<span class=\"hidden-control\">(Opens an external website in a new tab)</span></a>on the CDC website.</div></div>","title":"Flying with a guide dog or service dog"}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Accessible travel - Flying with a guide dog - Item list","type":"component","lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91821","template":{"title":"gO-C001.ATextBlockFullWidth","priority":200,"id":"tcm:234-82515-32"},"widgets":false,"componentId":"EFY1kk9x45V7fc5Q","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"91821","version":2},{"content":{"items":[{"schema":"General","analytics":{"title":"Complaint resolution officials","labels":["Complaint resolution officials"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91815","title":"Accessible travel - Complaint resolution officials - Content card","version":11,"publicationUri":"/eol/sg/english","content":{"body":"<p>Complaint resolution officials (CRO) help you with any questions, issues or concerns about accessibility services and disability regulations during your travel to or from the US.</p><p>We have CROs at every airport on routes we serve that begin or end at a US airport. Our CROs are available in person or via telephone, during operating hours.</p><p>If you have any questions or concerns regarding our services, please ask to speak to a CRO. If your complaint is not resolved to your satisfaction with a CRO, you can refer it to the <a href=\"https://www.transportation.gov/individuals/aviation-consumer-protection/what-do-if-you-have-problem\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"US Department of Transportation Complaint Resolutions Officials - body link | External link\">US Department of Transportation <span class=\"hidden-control\">(Opens an external website in a new tab)</span></a> using the following contacts.</p><p><strong>Aviation Consumer Protection Division Disability Hotline (toll free)</strong></p><p>If our CRO is unable to resolve your concern to your satisfaction:</p><p>+1-800-778-4838 (voice) (US only)</p><p>+1-800-455-9880 (TTY) (US only)</p><p><strong>Aviation Consumer Protection Division</strong></p><p>If you have an issue with our service:</p><p>202-366-2220 (voice)</p><p>202-366-0511 (TTY)</p><p><strong>Write to:</strong><br />\nAir Consumer Protection Division, C-75\n<br />\nUS Department of Transportation,\n<br />\n1200 New Jersey Avenue, SE.,\n<br />\nWest Building, Room W96-432,\n<br />\nWashington, DC 20590</p><p>The US Department of Transportation's Final Rule on Non-Discrimination on the Basis of Disability in Air Travel applies to flights to and from the US.</p><p>You can find a copy of this regulation in an accessible format on <a href=\"https://www.transportation.gov/airconsumer/disability\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"US Department of Transportation Disability - body link | External link\">The United States Department of Transportation's website <span class=\"hidden-control\">(Opens an external website in a new tab)</span></a>. You may also request a copy of this regulation by using the contact information listed above.</p><p><strong>US Airline Passengers with Disabilities Bill of Rights</strong></p><p>The <a href=\"https://www.transportation.gov/airconsumer/disabilitybillofrights\" target=\"_blank\" data-id=\"pagebody_link\" data-link=\"Bill of Rights for Passengers with Disabilities - body link | External link\">Airline Passengers with Disabilities Bill of Rights <span class=\"hidden-control\">(Opens page in the same tab)</span></a> describes the fundamental rights of air travellers with disabilities under the Air Carrier Access Act and its implementing regulation, 14 Code of Federal Regulations (CFR) Part 382.</p>","title":"Complaint resolution officials "}}]},"templateTitle":"gO-C001.ATextBlockFullWidth","title":"Accessible travel - Complaint resolution officials - Item list","type":"component","lastPublishedDate":"2024-11-06T09:56:45Z","id":"tcm:234-91819","template":{"title":"gO-C001.ATextBlockFullWidth","priority":200,"id":"tcm:234-82515-32"},"widgets":false,"componentId":"C4VrhRsq9wP2DokM","_name":"g-o-c-001-a-text-block-full-width","isPrivate":false,"metadata":{},"itemId":"91819","version":2},{"templateTitle":"stickyLeftNavEnd","title":"Accessible travel - Left Navigation - End","type":"component","lastPublishedDate":"2024-11-06T09:56:46Z","id":"tcm:234-91839","template":{"title":"stickyLeftNavEnd","priority":200,"id":"tcm:234-26956-32"},"widgets":false,"componentId":"f7645KW6pHVngDry","_name":"sticky-left-nav-end","isPrivate":false,"metadata":{},"itemId":"91839","version":2},{"content":{"body":"These services are not available for codeshare flights not operated by Emirates. Please contact the airline operating your flight to find out more."},"templateTitle":"gO-C009FootnoteDisclaimer","title":"Accessible travel - Footnote - Content card","type":"component","lastPublishedDate":"2024-11-06T09:56:46Z","id":"tcm:234-58965","template":{"title":"gO-C009FootnoteDisclaimer","priority":200,"id":"tcm:234-82517-32"},"widgets":false,"componentId":"jdhLVyG2RGX9b2LL","_name":"g-o-c-009-footnote-disclaimer","isPrivate":false,"metadata":{},"itemId":"58965","version":3},{"analytics":{"title":"Discover more","labels":["Discover more"],"isExternal":false},"content":{"title":"Discover more","items":[{"schema":"General","lastPublishedDate":"2024-11-06T09:56:46Z","id":"tcm:234-59017","title":"Before You Fly - Health Information - Index","version":7,"publicationUri":"/eol/sg/english","content":{"link":{"schema":"Link","analytics":{"title":"Travel health","labels":["Discover more","Travel health"],"isExternal":false},"lastPublishedDate":"2024-11-06T09:56:46Z","id":"tcm:234-77262","title":"Health Information Index - 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