Citizen’s Charter

<!DOCTYPE html> <html dir="ltr" lang="en-US" prefix="og: https://ogp.me/ns#" class="no-js"> <head> <meta charset="UTF-8"> <meta name="viewport" content="width=device-width, initial-scale=1"> <link rel="profile" href="http://gmpg.org/xfn/11"> <link rel="icon" href="https://r11.denr.gov.ph/wp-content/themes/gwt-wordpress-25.3.3/favicon.ico"> <script src="https://kit.fontawesome.com/5cc408e1b4.js" crossorigin="anonymous"></script> <script type="text/javascript" src="//platform-api.sharethis.com/js/sharethis.js#property=#642b7fb64f61b7001240a1e4&product=custom-share-buttons&source=platform"></script>  <title>Citizen’s Charter - DENR</title> <meta name="description" content="DEPARTMENT OF ENVIROMENT AND NATURAL RESOURCES REGION XI CITIZEN'S CHARTER 2024 (2nd Edition) Harmonized Citizen's Charter 2024 2nd Edition | Regional Citizen's Charter 2024 1st Edition TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE I. MANDATE (E.O. 192, s. 1987) The Department is the primary agency" /> <meta name="robots" content="noindex, nofollow, max-image-preview:large" /> <link rel="canonical" href="https://r11.denr.gov.ph/good-governance/citizens-charter/" /> <meta name="generator" content="All in One SEO (AIOSEO) 4.7.2" /> <meta property="og:locale" content="en_US" /> <meta property="og:site_name" content="DENR - Department of Environment and Natural Resources" /> <meta property="og:type" content="article" /> <meta property="og:title" content="Citizen’s Charter - DENR" /> <meta property="og:description" content="DEPARTMENT OF ENVIROMENT AND NATURAL RESOURCES REGION XI CITIZEN'S CHARTER 2024 (2nd Edition) Harmonized Citizen's Charter 2024 2nd Edition | Regional Citizen's Charter 2024 1st Edition TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE I. MANDATE (E.O. 192, s. 1987) The Department is the primary agency" /> <meta property="og:url" content="https://r11.denr.gov.ph/good-governance/citizens-charter/" /> <meta property="article:published_time" content="2016-07-07T14:48:11+00:00" /> <meta property="article:modified_time" content="2024-11-08T02:38:38+00:00" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="twitter:title" content="Citizen’s Charter - DENR" /> <meta name="twitter:description" content="DEPARTMENT OF ENVIROMENT AND NATURAL RESOURCES REGION XI CITIZEN'S CHARTER 2024 (2nd Edition) Harmonized Citizen's Charter 2024 2nd Edition | Regional Citizen's Charter 2024 1st Edition TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE I. MANDATE (E.O. 192, s. 1987) The Department is the primary agency" /> <script type="application/ld+json" class="aioseo-schema"> {"@context":"https:\/\/schema.org","@graph":[{"@type":"BreadcrumbList","@id":"https:\/\/r11.denr.gov.ph\/good-governance\/citizens-charter\/#breadcrumblist","itemListElement":[{"@type":"ListItem","@id":"https:\/\/r11.denr.gov.ph\/#listItem","position":1,"name":"Home","item":"https:\/\/r11.denr.gov.ph\/","nextItem":"https:\/\/r11.denr.gov.ph\/good-governance\/#listItem"},{"@type":"ListItem","@id":"https:\/\/r11.denr.gov.ph\/good-governance\/#listItem","position":2,"name":"Good Governance","item":"https:\/\/r11.denr.gov.ph\/good-governance\/","nextItem":"https:\/\/r11.denr.gov.ph\/good-governance\/citizens-charter\/#listItem","previousItem":"https:\/\/r11.denr.gov.ph\/#listItem"},{"@type":"ListItem","@id":"https:\/\/r11.denr.gov.ph\/good-governance\/citizens-charter\/#listItem","position":3,"name":"Citizen\u2019s Charter","previousItem":"https:\/\/r11.denr.gov.ph\/good-governance\/#listItem"}]},{"@type":"Organization","@id":"https:\/\/r11.denr.gov.ph\/#organization","name":"DENR","description":"Department of Environment and Natural Resources","url":"https:\/\/r11.denr.gov.ph\/"},{"@type":"WebPage","@id":"https:\/\/r11.denr.gov.ph\/good-governance\/citizens-charter\/#webpage","url":"https:\/\/r11.denr.gov.ph\/good-governance\/citizens-charter\/","name":"Citizen\u2019s Charter - DENR","description":"DEPARTMENT OF ENVIROMENT AND NATURAL RESOURCES REGION XI CITIZEN'S CHARTER 2024 (2nd Edition) Harmonized Citizen's Charter 2024 2nd Edition | Regional Citizen's Charter 2024 1st Edition TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE I. MANDATE (E.O. 192, s. 1987) The Department is the primary agency","inLanguage":"en-US","isPartOf":{"@id":"https:\/\/r11.denr.gov.ph\/#website"},"breadcrumb":{"@id":"https:\/\/r11.denr.gov.ph\/good-governance\/citizens-charter\/#breadcrumblist"},"datePublished":"2016-07-07T22:48:11+08:00","dateModified":"2024-11-08T10:38:38+08:00"},{"@type":"WebSite","@id":"https:\/\/r11.denr.gov.ph\/#website","url":"https:\/\/r11.denr.gov.ph\/","name":"DENR","description":"Department of Environment and Natural Resources","inLanguage":"en-US","publisher":{"@id":"https:\/\/r11.denr.gov.ph\/#organization"}}]} </script>  <link rel="alternate" type="application/rss+xml" title="DENR » Feed" href="https://r11.denr.gov.ph/feed/" /> <link rel="alternate" type="application/rss+xml" title="DENR » Comments Feed" href="https://r11.denr.gov.ph/comments/feed/" />  <script src="//www.googletagmanager.com/gtag/js?id=G-4N8LWDNJL9" data-cfasync="false" data-wpfc-render="false" type="text/javascript" async></script> <script data-cfasync="false" data-wpfc-render="false" type="text/javascript"> var em_version = '8.2.1'; var em_track_user = true; var em_no_track_reason = ''; var ExactMetricsDefaultLocations = {"page_location":"https:\/\/r11.denr.gov.ph\/good-governance\/citizens-charter\/"}; if ( typeof ExactMetricsPrivacyGuardFilter === 'function' ) { var ExactMetricsLocations = (typeof ExactMetricsExcludeQuery === 'object') ? ExactMetricsPrivacyGuardFilter( ExactMetricsExcludeQuery ) : ExactMetricsPrivacyGuardFilter( ExactMetricsDefaultLocations ); } else { var ExactMetricsLocations = (typeof ExactMetricsExcludeQuery === 'object') ? ExactMetricsExcludeQuery : ExactMetricsDefaultLocations; } var disableStrs = [ 'ga-disable-G-4N8LWDNJL9', ]; /* Function to detect opted out users */ function __gtagTrackerIsOptedOut() { for (var index = 0; index < disableStrs.length; index++) { if (document.cookie.indexOf(disableStrs[index] + '=true') > -1) { return true; } } return false; } /* Disable tracking if the opt-out cookie exists. */ if (__gtagTrackerIsOptedOut()) { for (var index = 0; index < disableStrs.length; index++) { window[disableStrs[index]] = true; } } /* Opt-out function */ function __gtagTrackerOptout() { for (var index = 0; index < disableStrs.length; index++) { document.cookie = disableStrs[index] + '=true; expires=Thu, 31 Dec 2099 23:59:59 UTC; path=/'; window[disableStrs[index]] = true; } } if ('undefined' === typeof gaOptout) { function gaOptout() { __gtagTrackerOptout(); } } window.dataLayer = window.dataLayer || []; window.ExactMetricsDualTracker = { helpers: {}, trackers: {}, }; if (em_track_user) { function __gtagDataLayer() { dataLayer.push(arguments); } function __gtagTracker(type, name, parameters) { if (!parameters) { parameters = {}; } if (parameters.send_to) { __gtagDataLayer.apply(null, arguments); return; } if (type === 'event') { parameters.send_to = exactmetrics_frontend.v4_id; var hookName = name; if (typeof parameters['event_category'] !== 'undefined') { hookName = parameters['event_category'] + ':' + name; } if (typeof ExactMetricsDualTracker.trackers[hookName] !== 'undefined') { ExactMetricsDualTracker.trackers[hookName](parameters); } else { __gtagDataLayer('event', name, parameters); } } else { __gtagDataLayer.apply(null, arguments); } } __gtagTracker('js', new Date()); __gtagTracker('set', { 'developer_id.dNDMyYj': true, }); if ( ExactMetricsLocations.page_location ) { __gtagTracker('set', ExactMetricsLocations); } __gtagTracker('config', 'G-4N8LWDNJL9', {"forceSSL":"true","link_attribution":"true"} ); window.gtag = __gtagTracker; (function () { /* https://developers.google.com/analytics/devguides/collection/analyticsjs/ */ /* ga and __gaTracker compatibility shim. */ var noopfn = function () { return null; }; var newtracker = function () { return new Tracker(); }; var Tracker = function () { return null; }; var p = Tracker.prototype; p.get = noopfn; p.set = noopfn; p.send = function () { var args = Array.prototype.slice.call(arguments); args.unshift('send'); __gaTracker.apply(null, args); }; var __gaTracker = function () { var len = arguments.length; if (len === 0) { return; } var f = arguments[len - 1]; if (typeof f !== 'object' || f === null || typeof f.hitCallback !== 'function') { if ('send' === arguments[0]) { var hitConverted, hitObject = false, action; if ('event' === arguments[1]) { if ('undefined' !== typeof arguments[3]) { hitObject = { 'eventAction': arguments[3], 'eventCategory': arguments[2], 'eventLabel': arguments[4], 'value': arguments[5] ? arguments[5] : 1, } } } if ('pageview' === arguments[1]) { if ('undefined' !== typeof arguments[2]) { hitObject = { 'eventAction': 'page_view', 'page_path': arguments[2], } } } if (typeof arguments[2] === 'object') { hitObject = arguments[2]; } if (typeof arguments[5] === 'object') { Object.assign(hitObject, arguments[5]); } if ('undefined' !== typeof arguments[1].hitType) { hitObject = arguments[1]; if ('pageview' === hitObject.hitType) { hitObject.eventAction = 'page_view'; } } if (hitObject) { action = 'timing' === arguments[1].hitType ? 'timing_complete' : hitObject.eventAction; hitConverted = mapArgs(hitObject); __gtagTracker('event', action, hitConverted); } } return; } function mapArgs(args) { var arg, hit = {}; var gaMap = { 'eventCategory': 'event_category', 'eventAction': 'event_action', 'eventLabel': 'event_label', 'eventValue': 'event_value', 'nonInteraction': 'non_interaction', 'timingCategory': 'event_category', 'timingVar': 'name', 'timingValue': 'value', 'timingLabel': 'event_label', 'page': 'page_path', 'location': 'page_location', 'title': 'page_title', 'referrer' : 'page_referrer', }; for (arg in args) { if (!(!args.hasOwnProperty(arg) || !gaMap.hasOwnProperty(arg))) { hit[gaMap[arg]] = args[arg]; } else { hit[arg] = args[arg]; } } return hit; } try { f.hitCallback(); } catch (ex) { } }; __gaTracker.create = newtracker; __gaTracker.getByName = newtracker; __gaTracker.getAll = function () { return []; }; __gaTracker.remove = noopfn; __gaTracker.loaded = true; window['__gaTracker'] = __gaTracker; })(); } else { console.log(""); (function () { function __gtagTracker() { return null; } window['__gtagTracker'] = __gtagTracker; window['gtag'] = __gtagTracker; })(); } </script>  <script type="text/javascript"> /* <![CDATA[ */ window._wpemojiSettings = {"baseUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/72x72\/","ext":".png","svgUrl":"https:\/\/s.w.org\/images\/core\/emoji\/15.0.3\/svg\/","svgExt":".svg","source":{"concatemoji":"https:\/\/r11.denr.gov.ph\/wp-includes\/js\/wp-emoji-release.min.js?ver=6.6.2"}}; /*! This file is auto-generated */ !function(i,n){var o,s,e;function c(e){try{var t={supportTests:e,timestamp:(new Date).valueOf()};sessionStorage.setItem(o,JSON.stringify(t))}catch(e){}}function p(e,t,n){e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(t,0,0);var t=new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data),r=(e.clearRect(0,0,e.canvas.width,e.canvas.height),e.fillText(n,0,0),new Uint32Array(e.getImageData(0,0,e.canvas.width,e.canvas.height).data));return t.every(function(e,t){return e===r[t]})}function u(e,t,n){switch(t){case"flag":return n(e,"\ud83c\udff3\ufe0f\u200d\u26a7\ufe0f","\ud83c\udff3\ufe0f\u200b\u26a7\ufe0f")?!1:!n(e,"\ud83c\uddfa\ud83c\uddf3","\ud83c\uddfa\u200b\ud83c\uddf3")&&!n(e,"\ud83c\udff4\udb40\udc67\udb40\udc62\udb40\udc65\udb40\udc6e\udb40\udc67\udb40\udc7f","\ud83c\udff4\u200b\udb40\udc67\u200b\udb40\udc62\u200b\udb40\udc65\u200b\udb40\udc6e\u200b\udb40\udc67\u200b\udb40\udc7f");case"emoji":return!n(e,"\ud83d\udc26\u200d\u2b1b","\ud83d\udc26\u200b\u2b1b")}return!1}function f(e,t,n){var r="undefined"!=typeof WorkerGlobalScope&&self instanceof WorkerGlobalScope?new OffscreenCanvas(300,150):i.createElement("canvas"),a=r.getContext("2d",{willReadFrequently:!0}),o=(a.textBaseline="top",a.font="600 32px Arial",{});return e.forEach(function(e){o[e]=t(a,e,n)}),o}function t(e){var t=i.createElement("script");t.src=e,t.defer=!0,i.head.appendChild(t)}"undefined"!=typeof Promise&&(o="wpEmojiSettingsSupports",s=["flag","emoji"],n.supports={everything:!0,everythingExceptFlag:!0},e=new Promise(function(e){i.addEventListener("DOMContentLoaded",e,{once:!0})}),new Promise(function(t){var n=function(){try{var e=JSON.parse(sessionStorage.getItem(o));if("object"==typeof e&&"number"==typeof e.timestamp&&(new Date).valueOf()<e.timestamp+604800&&"object"==typeof e.supportTests)return e.supportTests}catch(e){}return null}();if(!n){if("undefined"!=typeof Worker&&"undefined"!=typeof OffscreenCanvas&&"undefined"!=typeof URL&&URL.createObjectURL&&"undefined"!=typeof Blob)try{var e="postMessage("+f.toString()+"("+[JSON.stringify(s),u.toString(),p.toString()].join(",")+"));",r=new Blob([e],{type:"text/javascript"}),a=new Worker(URL.createObjectURL(r),{name:"wpTestEmojiSupports"});return void(a.onmessage=function(e){c(n=e.data),a.terminate(),t(n)})}catch(e){}c(n=f(s,u,p))}t(n)}).then(function(e){for(var t in e)n.supports[t]=e[t],n.supports.everything=n.supports.everything&&n.supports[t],"flag"!==t&&(n.supports.everythingExceptFlag=n.supports.everythingExceptFlag&&n.supports[t]);n.supports.everythingExceptFlag=n.supports.everythingExceptFlag&&!n.supports.flag,n.DOMReady=!1,n.readyCallback=function(){n.DOMReady=!0}}).then(function(){return e}).then(function(){var e;n.supports.everything||(n.readyCallback(),(e=n.source||{}).concatemoji?t(e.concatemoji):e.wpemoji&&e.twemoji&&(t(e.twemoji),t(e.wpemoji)))}))}((window,document),window._wpemojiSettings); /* ]]> */ </script> <style id='wp-emoji-styles-inline-css' type='text/css'> img.wp-smiley, img.emoji { display: inline !important; border: none !important; box-shadow: none !important; height: 1em !important; width: 1em !important; margin: 0 0.07em !important; vertical-align: -0.1em !important; background: none !important; padding: 0 !important; } </style> <link rel='stylesheet' id='wp-block-library-css' href='https://r11.denr.gov.ph/wp-includes/css/dist/block-library/style.min.css?ver=6.6.2' type='text/css' media='all' /> <style id='classic-theme-styles-inline-css' type='text/css'> /*! This file is auto-generated */ .wp-block-button__link{color:#fff;background-color:#32373c;border-radius:9999px;box-shadow:none;text-decoration:none;padding:calc(.667em + 2px) calc(1.333em + 2px);font-size:1.125em}.wp-block-file__button{background:#32373c;color:#fff;text-decoration:none} </style> <style id='global-styles-inline-css' type='text/css'> :root{--wp--preset--aspect-ratio--square: 1;--wp--preset--aspect-ratio--4-3: 4/3;--wp--preset--aspect-ratio--3-4: 3/4;--wp--preset--aspect-ratio--3-2: 3/2;--wp--preset--aspect-ratio--2-3: 2/3;--wp--preset--aspect-ratio--16-9: 16/9;--wp--preset--aspect-ratio--9-16: 9/16;--wp--preset--color--black: #000000;--wp--preset--color--cyan-bluish-gray: #abb8c3;--wp--preset--color--white: #ffffff;--wp--preset--color--pale-pink: #f78da7;--wp--preset--color--vivid-red: #cf2e2e;--wp--preset--color--luminous-vivid-orange: #ff6900;--wp--preset--color--luminous-vivid-amber: #fcb900;--wp--preset--color--light-green-cyan: #7bdcb5;--wp--preset--color--vivid-green-cyan: #00d084;--wp--preset--color--pale-cyan-blue: #8ed1fc;--wp--preset--color--vivid-cyan-blue: #0693e3;--wp--preset--color--vivid-purple: #9b51e0;--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple: linear-gradient(135deg,rgba(6,147,227,1) 0%,rgb(155,81,224) 100%);--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan: linear-gradient(135deg,rgb(122,220,180) 0%,rgb(0,208,130) 100%);--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange: linear-gradient(135deg,rgba(252,185,0,1) 0%,rgba(255,105,0,1) 100%);--wp--preset--gradient--luminous-vivid-orange-to-vivid-red: linear-gradient(135deg,rgba(255,105,0,1) 0%,rgb(207,46,46) 100%);--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray: linear-gradient(135deg,rgb(238,238,238) 0%,rgb(169,184,195) 100%);--wp--preset--gradient--cool-to-warm-spectrum: linear-gradient(135deg,rgb(74,234,220) 0%,rgb(151,120,209) 20%,rgb(207,42,186) 40%,rgb(238,44,130) 60%,rgb(251,105,98) 80%,rgb(254,248,76) 100%);--wp--preset--gradient--blush-light-purple: linear-gradient(135deg,rgb(255,206,236) 0%,rgb(152,150,240) 100%);--wp--preset--gradient--blush-bordeaux: linear-gradient(135deg,rgb(254,205,165) 0%,rgb(254,45,45) 50%,rgb(107,0,62) 100%);--wp--preset--gradient--luminous-dusk: linear-gradient(135deg,rgb(255,203,112) 0%,rgb(199,81,192) 50%,rgb(65,88,208) 100%);--wp--preset--gradient--pale-ocean: linear-gradient(135deg,rgb(255,245,203) 0%,rgb(182,227,212) 50%,rgb(51,167,181) 100%);--wp--preset--gradient--electric-grass: linear-gradient(135deg,rgb(202,248,128) 0%,rgb(113,206,126) 100%);--wp--preset--gradient--midnight: linear-gradient(135deg,rgb(2,3,129) 0%,rgb(40,116,252) 100%);--wp--preset--font-size--small: 13px;--wp--preset--font-size--medium: 20px;--wp--preset--font-size--large: 36px;--wp--preset--font-size--x-large: 42px;--wp--preset--spacing--20: 0.44rem;--wp--preset--spacing--30: 0.67rem;--wp--preset--spacing--40: 1rem;--wp--preset--spacing--50: 1.5rem;--wp--preset--spacing--60: 2.25rem;--wp--preset--spacing--70: 3.38rem;--wp--preset--spacing--80: 5.06rem;--wp--preset--shadow--natural: 6px 6px 9px rgba(0, 0, 0, 0.2);--wp--preset--shadow--deep: 12px 12px 50px rgba(0, 0, 0, 0.4);--wp--preset--shadow--sharp: 6px 6px 0px rgba(0, 0, 0, 0.2);--wp--preset--shadow--outlined: 6px 6px 0px -3px rgba(255, 255, 255, 1), 6px 6px rgba(0, 0, 0, 1);--wp--preset--shadow--crisp: 6px 6px 0px rgba(0, 0, 0, 1);}:where(.is-layout-flex){gap: 0.5em;}:where(.is-layout-grid){gap: 0.5em;}body .is-layout-flex{display: flex;}.is-layout-flex{flex-wrap: wrap;align-items: center;}.is-layout-flex > :is(*, div){margin: 0;}body .is-layout-grid{display: grid;}.is-layout-grid > :is(*, div){margin: 0;}:where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;}:where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;}.has-black-color{color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-color{color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-color{color: var(--wp--preset--color--white) !important;}.has-pale-pink-color{color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-color{color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-color{color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-color{color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-color{color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-color{color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-color{color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-color{color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-color{color: var(--wp--preset--color--vivid-purple) !important;}.has-black-background-color{background-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-background-color{background-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-background-color{background-color: var(--wp--preset--color--white) !important;}.has-pale-pink-background-color{background-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-background-color{background-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-background-color{background-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-background-color{background-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-background-color{background-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-background-color{background-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-background-color{background-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-background-color{background-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-background-color{background-color: var(--wp--preset--color--vivid-purple) !important;}.has-black-border-color{border-color: var(--wp--preset--color--black) !important;}.has-cyan-bluish-gray-border-color{border-color: var(--wp--preset--color--cyan-bluish-gray) !important;}.has-white-border-color{border-color: var(--wp--preset--color--white) !important;}.has-pale-pink-border-color{border-color: var(--wp--preset--color--pale-pink) !important;}.has-vivid-red-border-color{border-color: var(--wp--preset--color--vivid-red) !important;}.has-luminous-vivid-orange-border-color{border-color: var(--wp--preset--color--luminous-vivid-orange) !important;}.has-luminous-vivid-amber-border-color{border-color: var(--wp--preset--color--luminous-vivid-amber) !important;}.has-light-green-cyan-border-color{border-color: var(--wp--preset--color--light-green-cyan) !important;}.has-vivid-green-cyan-border-color{border-color: var(--wp--preset--color--vivid-green-cyan) !important;}.has-pale-cyan-blue-border-color{border-color: var(--wp--preset--color--pale-cyan-blue) !important;}.has-vivid-cyan-blue-border-color{border-color: var(--wp--preset--color--vivid-cyan-blue) !important;}.has-vivid-purple-border-color{border-color: var(--wp--preset--color--vivid-purple) !important;}.has-vivid-cyan-blue-to-vivid-purple-gradient-background{background: var(--wp--preset--gradient--vivid-cyan-blue-to-vivid-purple) !important;}.has-light-green-cyan-to-vivid-green-cyan-gradient-background{background: var(--wp--preset--gradient--light-green-cyan-to-vivid-green-cyan) !important;}.has-luminous-vivid-amber-to-luminous-vivid-orange-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-amber-to-luminous-vivid-orange) !important;}.has-luminous-vivid-orange-to-vivid-red-gradient-background{background: var(--wp--preset--gradient--luminous-vivid-orange-to-vivid-red) !important;}.has-very-light-gray-to-cyan-bluish-gray-gradient-background{background: var(--wp--preset--gradient--very-light-gray-to-cyan-bluish-gray) !important;}.has-cool-to-warm-spectrum-gradient-background{background: var(--wp--preset--gradient--cool-to-warm-spectrum) !important;}.has-blush-light-purple-gradient-background{background: var(--wp--preset--gradient--blush-light-purple) !important;}.has-blush-bordeaux-gradient-background{background: var(--wp--preset--gradient--blush-bordeaux) !important;}.has-luminous-dusk-gradient-background{background: var(--wp--preset--gradient--luminous-dusk) !important;}.has-pale-ocean-gradient-background{background: var(--wp--preset--gradient--pale-ocean) !important;}.has-electric-grass-gradient-background{background: var(--wp--preset--gradient--electric-grass) !important;}.has-midnight-gradient-background{background: var(--wp--preset--gradient--midnight) !important;}.has-small-font-size{font-size: var(--wp--preset--font-size--small) !important;}.has-medium-font-size{font-size: var(--wp--preset--font-size--medium) !important;}.has-large-font-size{font-size: var(--wp--preset--font-size--large) !important;}.has-x-large-font-size{font-size: var(--wp--preset--font-size--x-large) !important;} :where(.wp-block-post-template.is-layout-flex){gap: 1.25em;}:where(.wp-block-post-template.is-layout-grid){gap: 1.25em;} :where(.wp-block-columns.is-layout-flex){gap: 2em;}:where(.wp-block-columns.is-layout-grid){gap: 2em;} :root :where(.wp-block-pullquote){font-size: 1.5em;line-height: 1.6;} </style> <link rel='stylesheet' id='widgetopts-styles-css' href='https://r11.denr.gov.ph/wp-content/plugins/widget-options/assets/css/widget-options.css?ver=4.0.5.1' type='text/css' media='all' /> <link rel='stylesheet' id='wp-pagenavi-css' href='https://r11.denr.gov.ph/wp-content/plugins/wp-pagenavi/pagenavi-css.css?ver=2.70' type='text/css' media='all' /> <link rel='stylesheet' id='gwt_wp-foundation-css' href='https://r11.denr.gov.ph/wp-content/themes/gwt-wordpress-25.3.3/foundation/css/foundation.min.css?ver=20160530' type='text/css' media='all' /> <link rel='stylesheet' id='gwt_wp-fontawesome-css' href='https://r11.denr.gov.ph/wp-content/themes/gwt-wordpress-25.3.3/css/font-awesome.min.css?ver=20160530' type='text/css' media='all' /> <link rel='stylesheet' id='genericons-css' href='https://r11.denr.gov.ph/wp-content/themes/gwt-wordpress-25.3.3/genericons/genericons.css?ver=3.4.1' type='text/css' media='all' /> <link rel='stylesheet' id='gwt_wp-style-css' href='https://r11.denr.gov.ph/wp-content/themes/gwt-wordpress-25.3.3/theme.css?ver=20160530' type='text/css' media='all' /> <link rel='stylesheet' id='gwt_wp-user-style-css' href='https://r11.denr.gov.ph/wp-content/themes/gwt-wordpress-25.3.3/style.css?ver=20160530' type='text/css' media='all' /> <script type="text/javascript" src="https://r11.denr.gov.ph/wp-content/plugins/google-analytics-dashboard-for-wp/assets/js/frontend-gtag.min.js?ver=8.2.1" id="exactmetrics-frontend-script-js" async="async" data-wp-strategy="async"></script> <script data-cfasync="false" data-wpfc-render="false" type="text/javascript" id='exactmetrics-frontend-script-js-extra'>/* <![CDATA[ */ var exactmetrics_frontend = {"js_events_tracking":"true","download_extensions":"doc,pdf,ppt,zip,xls,docx,pptx,xlsx","inbound_paths":"[{\"path\":\"\\\/go\\\/\",\"label\":\"affiliate\"},{\"path\":\"\\\/recommend\\\/\",\"label\":\"affiliate\"}]","home_url":"https:\/\/r11.denr.gov.ph","hash_tracking":"false","v4_id":"G-4N8LWDNJL9"};/* ]]> */ </script> <script type="text/javascript" src="https://r11.denr.gov.ph/wp-content/themes/gwt-wordpress-25.3.3/foundation/js/vendor/jquery-3.6.0.min.js?ver=20160530" id="gwt_wp-jquery-js"></script> <script type="text/javascript" src="https://r11.denr.gov.ph/wp-content/themes/gwt-wordpress-25.3.3/foundation/js/vendor/foundation.min.js?ver=20160530" id="gwt_wp-foundation-js"></script> <script type="text/javascript" src="https://r11.denr.gov.ph/wp-includes/js/jquery/jquery.min.js?ver=3.7.1" id="jquery-core-js"></script> <script type="text/javascript" src="https://r11.denr.gov.ph/wp-includes/js/jquery/jquery-migrate.min.js?ver=3.4.1" id="jquery-migrate-js"></script> <link rel="https://api.w.org/" href="https://r11.denr.gov.ph/wp-json/" /><link rel="alternate" title="JSON" type="application/json" href="https://r11.denr.gov.ph/wp-json/wp/v2/pages/367" /><link rel="EditURI" type="application/rsd+xml" title="RSD" href="https://r11.denr.gov.ph/xmlrpc.php?rsd" /> <meta name="generator" content="WordPress 6.6.2" /> <link rel='shortlink' href='https://r11.denr.gov.ph/?p=367' /> <link rel="alternate" title="oEmbed (JSON)" type="application/json+oembed" href="https://r11.denr.gov.ph/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fr11.denr.gov.ph%2Fgood-governance%2Fcitizens-charter%2F" /> <link rel="alternate" title="oEmbed (XML)" type="text/xml+oembed" href="https://r11.denr.gov.ph/wp-json/oembed/1.0/embed?url=https%3A%2F%2Fr11.denr.gov.ph%2Fgood-governance%2Fcitizens-charter%2F&format=xml" /> <style id="wpforms-css-vars-root"> :root { --wpforms-field-border-radius: 3px; --wpforms-field-border-style: solid; --wpforms-field-border-size: 1px; --wpforms-field-background-color: #ffffff; --wpforms-field-border-color: rgba( 0, 0, 0, 0.25 ); --wpforms-field-border-color-spare: rgba( 0, 0, 0, 0.25 ); --wpforms-field-text-color: rgba( 0, 0, 0, 0.7 ); --wpforms-field-menu-color: #ffffff; --wpforms-label-color: rgba( 0, 0, 0, 0.85 ); --wpforms-label-sublabel-color: rgba( 0, 0, 0, 0.55 ); --wpforms-label-error-color: #d63637; --wpforms-button-border-radius: 3px; --wpforms-button-border-style: none; --wpforms-button-border-size: 1px; --wpforms-button-background-color: #066aab; --wpforms-button-border-color: #066aab; --wpforms-button-text-color: #ffffff; --wpforms-page-break-color: #066aab; --wpforms-background-image: none; --wpforms-background-position: center center; --wpforms-background-repeat: no-repeat; --wpforms-background-size: cover; --wpforms-background-width: 100px; --wpforms-background-height: 100px; --wpforms-background-color: rgba( 0, 0, 0, 0 ); --wpforms-background-url: none; --wpforms-container-padding: 0px; --wpforms-container-border-style: none; --wpforms-container-border-width: 1px; --wpforms-container-border-color: #000000; --wpforms-container-border-radius: 3px; --wpforms-field-size-input-height: 43px; --wpforms-field-size-input-spacing: 15px; --wpforms-field-size-font-size: 16px; --wpforms-field-size-line-height: 19px; --wpforms-field-size-padding-h: 14px; --wpforms-field-size-checkbox-size: 16px; --wpforms-field-size-sublabel-spacing: 5px; --wpforms-field-size-icon-size: 1; --wpforms-label-size-font-size: 16px; --wpforms-label-size-line-height: 19px; --wpforms-label-size-sublabel-font-size: 14px; --wpforms-label-size-sublabel-line-height: 17px; --wpforms-button-size-font-size: 17px; --wpforms-button-size-height: 41px; --wpforms-button-size-padding-h: 15px; --wpforms-button-size-margin-top: 10px; --wpforms-container-shadow-size-box-shadow: none; } </style> <style > .container-main a, .container-main a:active, .container-main a:visited, .anchor a, .anchor a:active, .anchor a:visited { } .container-main a:focus, .container-main a:hover, .anchor a:focus, .anchor a:hover { } div .container-masthead { background-color:#f4f4f4; } h1.logo a { color:#000000;text-align:left; } /* For Enable and Disable image logo to be center or left position */ h1.logo { color:#000000;text-align:left; } /* End for Enable and Disable image logo to be center or left position */ div.container-banner { background-color:#eeeeee; } .banner-content, .orbit .orbit-bullets { display: block; } #pst-container { } /* Start For Subject of Approval Start for custom menu color This is start for custom menu, font, hover colors Start for border menu color that shows dropdown menu you can add also for auxiliary #aux-main .has-dropdown>a::after This should have no background color #main-nav .has-dropdown>a::after { } This is for menu nav colors #main-nav { This is for auxialliary and topbar to have custom colors } End for menu nav colors This is for menu font colors in steady and add this code if want to reflect in auxiliary #aux-main li:not(.has-form) a:not(.button), #aux-main li.active:not(.has-form) a:not(.button) #main-nav li:not(.has-form) a:not(.button), #main-nav li.active:not(.has-form) a:not(.button) { } This is for color of submenus in main nav #main-nav li:not(.has-form) a:not(.button) { } End for menu font colors in steady #main-nav li.current-menu-item:not(.has-form), #aux-main li.current-menu-item:not(.has-form) { } Button menu color on steady #magnifier-button, #accessibility-button { } Button menu color on hover #magnifier-button:hover, #accessibility-button:hover { } This is menu color for hover #main-nav ul li:hover:not(.has-form)>a, #main-nav .dropdown li:not(.has-form) a:not(.button):hover, #main-nav .dropdown li:not(.has-form):hover>a:not(.button), #aux-main ul li:hover:not(.has-form)>a, #aux-main .dropdown li:not(.has-form) a:not(.button):hover, #aux-main .dropdown li:not(.has-form):hover>a:not(.button) { } End for menu color for hover #main-nav li.current-menu-item:not(.has-form) a:not(.button), #aux-main li.current-menu-item:not(.has-form) a:not(.button), #offCanvasRight li.current-menu-item:not(.has-form)>a:not(.button) { } End for Custom menu color End for Subject of Approval Approval */ #panel-top { } #panel-bottom { } #sidebar-left .widget, #sidebar-right .widget, .callout.secondary { border:0px solidborder-radius:0px ; } .container-main .entry-title a { } .container-banner .entry-title { } #footer { } </style> <script type="text/javascript" language="javascript"> var template_directory = 'https://r11.denr.gov.ph/wp-content/themes/gwt-wordpress-25.3.3'; </script> </head> <body class="page-template-default page page-id-367 page-child parent-pageid-399"> <div id="fb-root"></div> <script async defer crossorigin="anonymous" src="https://connect.facebook.net/en_US/sdk.js#xfbml=1&version=v17.0" nonce="OLot4Jjo"></script> <div id="accessibility-shortcuts"> <ul> <li><a href="#" class="skips toggle-statement" title="Toggle Accessibility Statement" accesskey="0" data-toggle="a11y-modal">Toggle Accessibility Statement</a></li> <li><a href="https://r11.denr.gov.ph/" accesskey="h">Home</a></li> <li><a href="#main-content" accesskey="R">Skip to Main Content</a></li> <li><a href="#gwt-standard-footer" accesskey="M">Sitemap</a></li> </ul> </div> <div id="a11y-modal" class="reveal large" title="Accessibility Statement" data-reveal> <textarea rows="21" class="statement-textarea" readonly> This website adopts the Web Content Accessibility Guidelines (WCAG 2.0) as the accessibility standard for all its related web development and services. WCAG 2.0 is also an international standard, ISO 40500. This certifies it as a stable and referenceable technical standard. WCAG 2.0 contains 12 guidelines organized under 4 principles: Perceivable, Operable, Understandable, and Robust (POUR for short). There are testable success criteria for each guideline. Compliance to these criteria is measured in three levels: A, AA, or AAA. A guide to understanding and implementing Web Content Accessibility Guidelines 2.0 is available at: https://www.w3.org/TR/UNDERSTANDING-WCAG20/ Accessibility Features Shortcut Keys Combination Activation Combination keys used for each browser. Chrome for Linux press (Alt+Shift+shortcut_key) Chrome for Windows press (Alt+shortcut_key) For Firefox press (Alt+Shift+shortcut_key) For Internet Explorer press (Alt+Shift+shortcut_key) then press (enter) On Mac OS press (Ctrl+Opt+shortcut_key) Accessibility Statement (Combination + 0): Statement page that will show the available accessibility keys. Home Page (Combination + H): Accessibility key for redirecting to homepage. Main Content (Combination + R): Shortcut for viewing the content section of the current page. FAQ (Combination + Q): Shortcut for FAQ page. Contact (Combination + C): Shortcut for contact page or form inquiries. Feedback (Combination + K): Shortcut for feedback page. Site Map (Combination + M): Shortcut for site map (footer agency) section of the page. Search (Combination + S): Shortcut for search page. Press esc, or click the close the button to close this dialog box. </textarea> <button class="close-button" data-close aria-label="Close modal" type="button"> <span aria-hidden="true">×</span> </button> </div> <div class="off-canvas-wrapper"> <div class="off-canvas-wrapper-inner" data-off-canvas-wrapper>  <nav id="mySidenav" class="sidenav hide-for-large"> <a href="javascript:void(0)" class="closebtn" id="closeNav">×</a> <div style="padding:10px;" class="list-item"><form role="search" method="get" class="search-form" action="https://r11.denr.gov.ph/"> <input type="search" class="search-field" placeholder="Search …" value="" name="s" title="Search for:"> </form></div> <ul style="list-style: none;"> <li id="menu-item-13" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-13"><a href="https://r11.denr.gov.ph/">Home</a> </li> <li id="menu-item-14" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-14"><a href="#">About Us</a> <ul class="vertical menu"> <li id="menu-item-308" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-308"><a href="https://r11.denr.gov.ph/about-us/mandate-mission-vision/">Mandate, Mission & Vision</a> </li> <li id="menu-item-113" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-113"><a href="https://r11.denr.gov.ph/about-us/history/">History</a> </li> <li id="menu-item-490" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-490"><a href="https://r11.denr.gov.ph/about-us/region-xi-profile/">Regional Profile</a> </li> <li id="menu-item-108" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-108"><a href="https://r11.denr.gov.ph/about-us/organizational-chart/">Organizational Chart</a> </li> <li id="menu-item-311" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-311"><a href="https://r11.denr.gov.ph/about-us/directory-of-officials/">Directory of Officials</a> </li> <li id="menu-item-502" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-502"><a href="https://r11.denr.gov.ph/about-us/reds-corner/">RED’s Corner</a> </li> </ul> </li> <li id="menu-item-15" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-15"><a href="#">DENR Offices</a> <ul class="vertical menu"> <li id="menu-item-503" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-503"><a href="#">Field Offices</a> <ul class="vertical menu"> <li id="menu-item-505" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-505"><a href="#">PENRO Davao de Oro</a> <ul class="vertical menu"> <li id="menu-item-512" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-512"><a href="http://r11.denr.gov.ph/cenro-maco/">CENRO Maco</a> </li> <li id="menu-item-513" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-513"><a href="http://r11.denr.gov.ph/cenro-monkayo/">CENRO Monkayo</a> </li> </ul> </li> <li id="menu-item-506" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-506"><a href="#">PENRO Davao del Sur</a> <ul class="vertical menu"> <li id="menu-item-514" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-514"><a href="http://r11.denr.gov.ph/cenro-digos/">CENRO Digos</a> </li> <li id="menu-item-515" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-515"><a href="http://r11.denr.gov.ph/cenro-malalag/">CENRO Malalag</a> </li> <li id="menu-item-516" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-516"><a href="http://r11.denr.gov.ph/cenro-davao-city/">CENRO Davao City</a> </li> </ul> </li> <li id="menu-item-507" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-507"><a href="#">PENRO Davao del Norte</a> <ul class="vertical menu"> <li id="menu-item-520" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-520"><a href="http://r11.denr.gov.ph/cenro-new-corella/">CENRO New Corella</a> </li> <li id="menu-item-521" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-521"><a href="http://r11.denr.gov.ph/cenro-panabo/">CENRO Panabo</a> </li> </ul> </li> <li id="menu-item-508" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-508"><a href="http://r11.denr.gov.ph/penro-davao-occidental/">PENRO Davao Occidental</a> </li> <li id="menu-item-509" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-509"><a href="#">PENRO Davao Oriental</a> <ul class="vertical menu"> <li id="menu-item-522" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-522"><a href="http://r11.denr.gov.ph/cenro-lupon/">CENRO Lupon</a> </li> <li id="menu-item-523" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-523"><a href="http://r11.denr.gov.ph/cenro-mati/">CENRO Mati</a> </li> <li id="menu-item-524" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-524"><a href="http://r11.denr.gov.ph/cenro-manay/">CENRO Manay</a> </li> <li id="menu-item-525" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-525"><a href="http://r11.denr.gov.ph/cenro-baganga/">CENRO Baganga</a> </li> </ul> </li> </ul> </li> <li id="menu-item-504" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-504"><a href="#">Line Bureaus</a> <ul class="vertical menu"> <li id="menu-item-517" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-517"><a href="https://r11.emb.gov.ph/">Environmental Management Bureau XI</a> </li> <li id="menu-item-518" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-518"><a href="https://region11.mgb.gov.ph/">Mines and Geosciences Bureau XI</a> </li> <li id="menu-item-519" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-519"><a href="https://erdb.denr.gov.ph/ardec/">Agroforestry Research, Development and Extension Center</a> </li> </ul> </li> </ul> </li> <li id="menu-item-16" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-16"><a href="#">Programs & Projects</a> <ul class="vertical menu"> <li id="menu-item-526" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-526"><a href="http://r11.denr.gov.ph/national-greening-program/">National Greening Program</a> </li> <li id="menu-item-527" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-527"><a href="http://r11.denr.gov.ph/forest-management-project/">Forest Management Project</a> </li> <li id="menu-item-528" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-528"><a href="https://r11.denr.gov.ph/protected-areas-and-biodiversity/">Protected Areas and Biodiversity</a> </li> <li id="menu-item-529" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-529"><a href="http://r11.denr.gov.ph/coastal-marine-ecosystem-management-program/">Coastal & Marine Ecosystem Management Program</a> </li> </ul> </li> <li id="menu-item-17" class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-17"><a href="#">Good Governance</a> <ul class="vertical menu"> <li id="menu-item-369" class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-367 current_page_item menu-item-369"><a href="https://r11.denr.gov.ph/good-governance/citizens-charter/">Citizen’s Charter</a> </li> <li id="menu-item-375" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-375"><a href="https://r11.denr.gov.ph/good-governance/denr-code-of-conduct/">DENR Code of Conduct</a> </li> <li id="menu-item-378" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-378"><a href="https://r11.denr.gov.ph/good-governance/denr-mission-vision-core-values/">DENR Core Values</a> </li> <li id="menu-item-384" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-384"><a href="https://r11.denr.gov.ph/good-governance/quality-management-system-qms/">Quality Management System (QMS)</a> </li> <li id="menu-item-390" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-390"><a href="https://r11.denr.gov.ph/good-governance/freedom-of-information-manual/">Freedom of Information Manual</a> </li> </ul> </li> <li id="menu-item-365" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-365"><a href="https://r11.denr.gov.ph/good-governance/transparency-seal/">Transparency Seal</a> </li> <li id="menu-item-2414" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2414"><a href="https://r11.denr.gov.ph/contact-us/">Contact Us</a> </li> <li id="aux-offmenu" class="list-item">AUXILIARY MENU</li> <li id="menu-item-18" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-18"><a href="#">Priority Programs</a> <ul class="vertical menu"> <li id="menu-item-402" class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-402"><a href="https://r11.denr.gov.ph/priority-program/clean-air-program/">Clean Air Program</a> </li> <li id="menu-item-404" class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-404"><a href="https://r11.denr.gov.ph/priority-program/clean-water-program/">Clean Water Program</a> </li> <li id="menu-item-406" class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-406"><a href="https://r11.denr.gov.ph/priority-program/solid-waste-management-program/">Solid Waste Management Program</a> </li> <li id="menu-item-408" class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-408"><a href="https://r11.denr.gov.ph/priority-program/enhanced-national-greening-program/">Enhanced National Greening Program</a> </li> <li id="menu-item-410" class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-410"><a href="https://r11.denr.gov.ph/priority-program/intensified-forest-protection-anti-illegal-logging/">Intensified Forest Protection & Anti-illegal Logging</a> </li> <li id="menu-item-412" class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-412"><a href="https://r11.denr.gov.ph/priority-program/geo-hazard-groundwater-assessment-and-responsible-mining/">Geo-hazard, Groundwater Assessment and Responsible Mining</a> </li> <li id="menu-item-414" class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-414"><a href="https://r11.denr.gov.ph/priority-program/enhanced-biodiversity-conservation/">Enhanced Biodiversity Conservation</a> </li> <li id="menu-item-416" class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-416"><a href="https://r11.denr.gov.ph/priority-program/scaling-up-of-coastal-and-marine-ecosystem-program/">Scaling Up of Coastal and Marine Ecosystem Program</a> </li> <li id="menu-item-419" class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-419"><a href="https://r11.denr.gov.ph/priority-program/improved-land-administration-management/">Improved Land Administration & Management</a> </li> <li id="menu-item-421" class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-421"><a href="https://r11.denr.gov.ph/priority-program/manila-bay-clean-up-program/">Manila Bay Clean Up Program</a> </li> </ul> </li> <li id="menu-item-19" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-19"><a href="#">News & Events</a> <ul class="vertical menu"> <li id="menu-item-2315" class="menu-item menu-item-type-taxonomy menu-item-object-news-events-category menu-item-2315"><a href="https://r11.denr.gov.ph/news-events-category/press-releases/">Press Releases</a> </li> <li id="menu-item-2314" class="menu-item menu-item-type-taxonomy menu-item-object-news-events-category menu-item-2314"><a href="https://r11.denr.gov.ph/news-events-category/photo-releases/">Photo Releases</a> </li> <li id="menu-item-2361" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2361"><a href="http://r11.denr.gov.ph/news-events-category/feature-articles/">Feature Articles</a> </li> <li id="menu-item-2362" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2362"><a href="http://r11.denr.gov.ph/news-events-category/provincial-releases/">Provincial Releases</a> </li> </ul> </li> <li id="menu-item-22" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-22"><a href="#">E-Library</a> <ul class="vertical menu"> <li id="menu-item-602" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-602"><a href="#">Print</a> <ul class="vertical menu"> <li id="menu-item-603" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-603"><a href="http://r11.denr.gov.ph?page_id=2464&preview=true">Reports</a> </li> <li id="menu-item-604" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-604"><a target="_blank" href="http://anyflip.com/bookcase/dtxd">IEC Materials</a> <ul class="vertical menu"> <li id="menu-item-608" class="menu-item menu-item-type-post_type menu-item-object-e-library menu-item-608"><a href="https://r11.denr.gov.ph/e-library/newsletter/">Newsletter</a> </li> <li id="menu-item-612" class="menu-item menu-item-type-post_type menu-item-object-e-library menu-item-612"><a href="https://r11.denr.gov.ph/e-library/brochures/">Brochures</a> </li> <li id="menu-item-620" class="menu-item menu-item-type-post_type menu-item-object-e-library menu-item-620"><a href="https://r11.denr.gov.ph/e-library/posters/">Posters</a> </li> </ul> </li> </ul> </li> <li id="menu-item-601" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-601"><a href="http://r11.denr.gov.ph/video/">Video</a> </li> <li id="menu-item-2406" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2406"><a href="https://r11.denr.gov.ph/enr-statistical-profile/">ENR Statistical Profile</a> </li> </ul> </li> <li id="menu-item-21" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-21"><a href="#">Career Opportunities</a> <ul class="vertical menu"> <li id="menu-item-622" class="menu-item menu-item-type-post_type menu-item-object-career-opportunity menu-item-622"><a href="https://r11.denr.gov.ph/career-opportunity/regional-office/">Regional Office</a> </li> <li id="menu-item-645" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-645"><a href="#">PENROs</a> <ul class="vertical menu"> <li id="menu-item-2363" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2363"><a href="http://r11.denr.gov.ph/penro-davao-oriental/">PENRO Davao Oriental</a> </li> </ul> </li> </ul> </li> <li id="menu-item-23" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-23"><a href="#">Bid Opportunities</a> <ul class="vertical menu"> <li id="menu-item-709" class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-709"><a href="https://r11.denr.gov.ph/bid-opportunity/regional/">Regional</a> </li> <li id="menu-item-648" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-648"><a href="#">Regional Office</a> <ul class="vertical menu"> <li id="menu-item-651" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-651"><a href="#">Invitation to Bid</a> <ul class="vertical menu"> <li id="menu-item-1645" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1645"><a href="https://r11.denr.gov.ph/public-bidding/">Public Bidding</a> </li> <li id="menu-item-2369" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2369"><a href="https://r11.denr.gov.ph/alternative-mode-of-procurement/">Alternative Mode of Procurement</a> </li> <li id="menu-item-461" class="menu-item menu-item-type-taxonomy menu-item-object-bid-type menu-item-461"><a href="https://r11.denr.gov.ph/bid-type/procurement-result/alternative-mode-of-procurement-procurement-result/">Alternative Mode of Procurement Blog</a> </li> </ul> </li> <li id="menu-item-1878" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1878"><a href="http://r11.denr.gov.ph/procurement-result/">Procurement Result</a> </li> <li id="menu-item-660" class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-660"><a href="https://r11.denr.gov.ph/bid-opportunity/bid-bulletin/">Bid Bulletin</a> </li> <li id="menu-item-661" class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-661"><a href="https://r11.denr.gov.ph/bid-opportunity/procurement-monitoring-report/">Procurement Monitoring Report</a> </li> <li id="menu-item-662" class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-662"><a href="https://r11.denr.gov.ph/bid-opportunity/annual-procurement-plan/">Annual Procurement Plan</a> </li> <li id="menu-item-1879" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1879"><a href="http://r11.denr.gov.ph/minutes-of-meeting/">Minutes of Meeting</a> </li> <li id="menu-item-664" class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-664"><a href="https://r11.denr.gov.ph/bid-opportunity/agency-procurement-compliance-performance-indicator/">Agency Procurement Compliance & Performance Indicator</a> </li> </ul> </li> <li id="menu-item-649" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-649"><a href="#">PENROs</a> <ul class="vertical menu"> <li id="menu-item-1880" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1880"><a href="http://r11.denr.gov.ph/penro-davao-oriental-2/">PENRO Davao Oriental</a> </li> <li id="menu-item-759" class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-759"><a href="https://r11.denr.gov.ph/bid-opportunity/penro-davao-de-oro/">PENRO Davao de Oro</a> </li> <li id="menu-item-758" class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-758"><a href="https://r11.denr.gov.ph/bid-opportunity/penro-davao-del-norte/">PENRO Davao del Norte</a> </li> <li id="menu-item-1881" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1881"><a href="http://r11.denr.gov.ph/penro-davao-del-sur-2/">PENRO Davao del Sur</a> </li> <li id="menu-item-756" class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-756"><a href="https://r11.denr.gov.ph/bid-opportunity/penro-davao-occidental/">PENRO Davao Occidental</a> </li> </ul> </li> <li id="menu-item-650" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-650"><a href="http://r11.denr.gov.ph/philgeps-posting/">Philgeps Posting</a> </li> </ul> </li> <li id="menu-item-697" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-697"><a href="https://r11.denr.gov.ph/rxi-maps/">RXI Maps</a> </li> </ul> </nav>  <div id="off-canvas-container" class="title-bar columns hide-for-large" data-responsive-toggle="main-nav" data-hide-for="large"> <div class="title-bar-right"> <span class="title-bar-title">Menu</span> <button style="font-size:30px;cursor:pointer" id="openNav" class="menu-icon" type="button">☰ </button> </div> <div class="title-bar-left"> <span class="title-bar-title name"><a href="http://www.gov.ph">GOVPH</a></span> </div> </div>  <div id="main-nav"> <div class="row"> <div class="large-12 columns"> <nav class="top-bar-left"> <ul class="dropdown menu" data-dropdown-menu> <li class=" nav-item"><a style="font-size: 1.2rem;" href="https://www.gov.ph">GOVPH </a> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-home menu-item-13"><a href="https://r11.denr.gov.ph/">Home</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-14"><a href="#">About Us</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-308"><a href="https://r11.denr.gov.ph/about-us/mandate-mission-vision/">Mandate, Mission & Vision</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-113"><a href="https://r11.denr.gov.ph/about-us/history/">History</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-490"><a href="https://r11.denr.gov.ph/about-us/region-xi-profile/">Regional Profile</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-108"><a href="https://r11.denr.gov.ph/about-us/organizational-chart/">Organizational Chart</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-311"><a href="https://r11.denr.gov.ph/about-us/directory-of-officials/">Directory of Officials</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-502"><a href="https://r11.denr.gov.ph/about-us/reds-corner/">RED’s Corner</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-15"><a href="#">DENR Offices</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-503"><a href="#">Field Offices</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-505"><a href="#">PENRO Davao de Oro</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-512"><a href="http://r11.denr.gov.ph/cenro-maco/">CENRO Maco</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-513"><a href="http://r11.denr.gov.ph/cenro-monkayo/">CENRO Monkayo</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-506"><a href="#">PENRO Davao del Sur</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-514"><a href="http://r11.denr.gov.ph/cenro-digos/">CENRO Digos</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-515"><a href="http://r11.denr.gov.ph/cenro-malalag/">CENRO Malalag</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-516"><a href="http://r11.denr.gov.ph/cenro-davao-city/">CENRO Davao City</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-507"><a href="#">PENRO Davao del Norte</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-520"><a href="http://r11.denr.gov.ph/cenro-new-corella/">CENRO New Corella</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-521"><a href="http://r11.denr.gov.ph/cenro-panabo/">CENRO Panabo</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-508"><a href="http://r11.denr.gov.ph/penro-davao-occidental/">PENRO Davao Occidental</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-509"><a href="#">PENRO Davao Oriental</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-522"><a href="http://r11.denr.gov.ph/cenro-lupon/">CENRO Lupon</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-523"><a href="http://r11.denr.gov.ph/cenro-mati/">CENRO Mati</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-524"><a href="http://r11.denr.gov.ph/cenro-manay/">CENRO Manay</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-525"><a href="http://r11.denr.gov.ph/cenro-baganga/">CENRO Baganga</a></li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-504"><a href="#">Line Bureaus</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-517"><a href="https://r11.emb.gov.ph/">Environmental Management Bureau XI</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-518"><a href="https://region11.mgb.gov.ph/">Mines and Geosciences Bureau XI</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-519"><a href="https://erdb.denr.gov.ph/ardec/">Agroforestry Research, Development and Extension Center</a></li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-16"><a href="#">Programs & Projects</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-526"><a href="http://r11.denr.gov.ph/national-greening-program/">National Greening Program</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-527"><a href="http://r11.denr.gov.ph/forest-management-project/">Forest Management Project</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-528"><a href="https://r11.denr.gov.ph/protected-areas-and-biodiversity/">Protected Areas and Biodiversity</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-529"><a href="http://r11.denr.gov.ph/coastal-marine-ecosystem-management-program/">Coastal & Marine Ecosystem Management Program</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children has-dropdown menu-item-17"><a href="#">Good Governance</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-post_type menu-item-object-page current-menu-item page_item page-item-367 current_page_item menu-item-369"><a href="https://r11.denr.gov.ph/good-governance/citizens-charter/">Citizen’s Charter</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-375"><a href="https://r11.denr.gov.ph/good-governance/denr-code-of-conduct/">DENR Code of Conduct</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-378"><a href="https://r11.denr.gov.ph/good-governance/denr-mission-vision-core-values/">DENR Core Values</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-384"><a href="https://r11.denr.gov.ph/good-governance/quality-management-system-qms/">Quality Management System (QMS)</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-390"><a href="https://r11.denr.gov.ph/good-governance/freedom-of-information-manual/">Freedom of Information Manual</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-365"><a href="https://r11.denr.gov.ph/good-governance/transparency-seal/">Transparency Seal</a></li> </ul> </nav> <nav class="top-bar-right"> <ul class="dropdown menu" data-dropdown-menu> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2414"><a href="https://r11.denr.gov.ph/contact-us/">Contact Us</a></li> <li class="search right"><form role="search" method="get" class="search-form" action="https://r11.denr.gov.ph/"> <input type="search" class="search-field" placeholder="Search …" value="" name="s" title="Search for:"> </form></li> <li> <button id="accessibility-button" class="button" type="button"> <span class="show-for-sr">Accessibility Button</span> <i class="fa fa-universal-access fa-2x" aria-hidden="true"></i> </button> <ul class="menu" style="min-width:inherit;"> <li> <a href="#" id="accessibility-statement" title="Accessibility Statement" class="toggle-statement" data-toggle="a11y-modal"> <span class="show-for-sr">Accessibility Statement</span> <i class="fa fa-file-text-o fa-2x"></i> </a> </li> <li> <a href="#" id="accessibility-contrast" title="Toggle High Contrast" class="toggle-contrast"> <span class="show-for-sr">High Contrast</span> <i class="fa fa-low-vision fa-2x"></i> </a> </li> <li> <a href="#" id="accessibility-skip-content" title="Skip to Content"> <span class="show-for-sr">Skip to Content</span> <i class="fa fa-arrow-circle-o-down fa-2x"></i> </a> </li> <li> <a href="#" id="accessibility-skip-footer" title="Skip to Footer"> <span class="show-for-sr">Skip to Footer</span> <i class="fa fa-chevron-down fa-2x"></i> </a> </li> </ul> </li>  <li style="display: none;"> <button id="magnifier-button" class="button" type="button"> <span class="show-for-sr">Accessibility Button</span> <i class="fa fa-font fa-2x" aria-hidden="true"></i> </button> <ul class="menu" style="min-width:inherit;"> <li> <a href="#" id="text-default" title="Toggle Default Text" class="toggle-text-default"> <span class="show-for-sr">Default Text Size</span> <i class="fa fa-font "></i><i class="fa fa-undo "></i> </a> </li> <li> <a href="#" id="text-reduce" title="Toggle Reduce Text" class="toggle-text-reduce"> <span class="show-for-sr">Reduce Text Size</span> <i class="fa fa-font ">- -</i> </a> </li> <li> <a href="#" id="text-enlarge" title="Toggle Enlarge Text" class="toggle-text-enlarge"> <span class="show-for-sr">Enlarge Text Size</span> <i class="fa fa-font ">+ +</i> </a> </li> </ul> </li>  </ul> </nav> </div> </div> </div>  <div class="off-canvas-content" data-off-canvas-content>  <header class="container-masthead"> <div class="row"> <div class="large-9 columns"> <h1 class="logo"><a href="https://r11.denr.gov.ph/" title="DENR" rel="home"><img src="https://r11.denr.gov.ph/wp-content/uploads/2023/05/Region-11-Davao.png" /></a></h1> </div> <div class="large-3 columns"> <div id="text-3" class="ear-content widget anchor widget_text"> <div class="textwidget"><div id="pst-container"> <div>Philippine Standard Time:</div><div id="pst-time"></div> </div></div> </div> </div> </div> </header>   <div class="container-banner "> <div class="row">  <div class="large-9 columns container-main"> <header> <h1 class="entry-title">Citizen’s Charter</h1> </header> </div>  </div> </div> <div id="auxiliary" class="show-for-large"> <div class="row"> <div class="small-12 large-12 columns toplayer"> <nav id="aux-main" class="nomargin show-for-medium-up" data-dropdown-content> <ul class="dropdown menu" data-dropdown-menu> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-18"><a href="#">Priority Programs</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-402"><a href="https://r11.denr.gov.ph/priority-program/clean-air-program/">Clean Air Program</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-404"><a href="https://r11.denr.gov.ph/priority-program/clean-water-program/">Clean Water Program</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-406"><a href="https://r11.denr.gov.ph/priority-program/solid-waste-management-program/">Solid Waste Management Program</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-408"><a href="https://r11.denr.gov.ph/priority-program/enhanced-national-greening-program/">Enhanced National Greening Program</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-410"><a href="https://r11.denr.gov.ph/priority-program/intensified-forest-protection-anti-illegal-logging/">Intensified Forest Protection & Anti-illegal Logging</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-412"><a href="https://r11.denr.gov.ph/priority-program/geo-hazard-groundwater-assessment-and-responsible-mining/">Geo-hazard, Groundwater Assessment and Responsible Mining</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-414"><a href="https://r11.denr.gov.ph/priority-program/enhanced-biodiversity-conservation/">Enhanced Biodiversity Conservation</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-416"><a href="https://r11.denr.gov.ph/priority-program/scaling-up-of-coastal-and-marine-ecosystem-program/">Scaling Up of Coastal and Marine Ecosystem Program</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-419"><a href="https://r11.denr.gov.ph/priority-program/improved-land-administration-management/">Improved Land Administration & Management</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-priority-program menu-item-421"><a href="https://r11.denr.gov.ph/priority-program/manila-bay-clean-up-program/">Manila Bay Clean Up Program</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-19"><a href="#">News & Events</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-taxonomy menu-item-object-news-events-category menu-item-2315"><a href="https://r11.denr.gov.ph/news-events-category/press-releases/">Press Releases</a></li> <li class="menu-item menu-item-type-taxonomy menu-item-object-news-events-category menu-item-2314"><a href="https://r11.denr.gov.ph/news-events-category/photo-releases/">Photo Releases</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2361"><a href="http://r11.denr.gov.ph/news-events-category/feature-articles/">Feature Articles</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2362"><a href="http://r11.denr.gov.ph/news-events-category/provincial-releases/">Provincial Releases</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-22"><a href="#">E-Library</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-602"><a href="#">Print</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-603"><a href="http://r11.denr.gov.ph?page_id=2464&preview=true">Reports</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-604"><a target="_blank" href="http://anyflip.com/bookcase/dtxd">IEC Materials</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-post_type menu-item-object-e-library menu-item-608"><a href="https://r11.denr.gov.ph/e-library/newsletter/">Newsletter</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-e-library menu-item-612"><a href="https://r11.denr.gov.ph/e-library/brochures/">Brochures</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-e-library menu-item-620"><a href="https://r11.denr.gov.ph/e-library/posters/">Posters</a></li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-601"><a href="http://r11.denr.gov.ph/video/">Video</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2406"><a href="https://r11.denr.gov.ph/enr-statistical-profile/">ENR Statistical Profile</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-21"><a href="#">Career Opportunities</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-post_type menu-item-object-career-opportunity menu-item-622"><a href="https://r11.denr.gov.ph/career-opportunity/regional-office/">Regional Office</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-645"><a href="#">PENROs</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-2363"><a href="http://r11.denr.gov.ph/penro-davao-oriental/">PENRO Davao Oriental</a></li> </ul> </li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-23"><a href="#">Bid Opportunities</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-709"><a href="https://r11.denr.gov.ph/bid-opportunity/regional/">Regional</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-648"><a href="#">Regional Office</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-651"><a href="#">Invitation to Bid</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-1645"><a href="https://r11.denr.gov.ph/public-bidding/">Public Bidding</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-2369"><a href="https://r11.denr.gov.ph/alternative-mode-of-procurement/">Alternative Mode of Procurement</a></li> <li class="menu-item menu-item-type-taxonomy menu-item-object-bid-type menu-item-461"><a href="https://r11.denr.gov.ph/bid-type/procurement-result/alternative-mode-of-procurement-procurement-result/">Alternative Mode of Procurement Blog</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1878"><a href="http://r11.denr.gov.ph/procurement-result/">Procurement Result</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-660"><a href="https://r11.denr.gov.ph/bid-opportunity/bid-bulletin/">Bid Bulletin</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-661"><a href="https://r11.denr.gov.ph/bid-opportunity/procurement-monitoring-report/">Procurement Monitoring Report</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-662"><a href="https://r11.denr.gov.ph/bid-opportunity/annual-procurement-plan/">Annual Procurement Plan</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1879"><a href="http://r11.denr.gov.ph/minutes-of-meeting/">Minutes of Meeting</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-664"><a href="https://r11.denr.gov.ph/bid-opportunity/agency-procurement-compliance-performance-indicator/">Agency Procurement Compliance & Performance Indicator</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children has-dropdown menu-item-649"><a href="#">PENROs</a> <ul class="dropdown vertical menu"> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1880"><a href="http://r11.denr.gov.ph/penro-davao-oriental-2/">PENRO Davao Oriental</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-759"><a href="https://r11.denr.gov.ph/bid-opportunity/penro-davao-de-oro/">PENRO Davao de Oro</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-758"><a href="https://r11.denr.gov.ph/bid-opportunity/penro-davao-del-norte/">PENRO Davao del Norte</a></li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-1881"><a href="http://r11.denr.gov.ph/penro-davao-del-sur-2/">PENRO Davao del Sur</a></li> <li class="menu-item menu-item-type-post_type menu-item-object-bid-opportunity menu-item-756"><a href="https://r11.denr.gov.ph/bid-opportunity/penro-davao-occidental/">PENRO Davao Occidental</a></li> </ul> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom menu-item-650"><a href="http://r11.denr.gov.ph/philgeps-posting/">Philgeps Posting</a></li> </ul> </li> <li class="menu-item menu-item-type-post_type menu-item-object-page menu-item-697"><a href="https://r11.denr.gov.ph/rxi-maps/">RXI Maps</a></li> </ul> </nav> </div> </div> </div>  <span class=""> </span>  <nav id="breadcrumbs" class="anchor" aria-label="You are here:" role="navigation"> <div class="row"> <div class="large-12 columns"> </div> </div> </nav> <div id="main-content" class="container-main" role="document"> <div class="row"> <div id="content" class="text-justify large-12 medium-12 columns" role="main">    <article id="post-367" class="post-367 page type-page status-publish hentry">  <div class="entry-content"> <h1 style="text-align: center;"><strong>DEPARTMENT OF ENVIROMENT AND NATURAL RESOURCES</strong></h1> <p> </p> <h1 style="text-align: center;"><strong>REGION XI</strong></h1> <p> </p> <h2 style="text-align: center;"><strong>CITIZEN’S CHARTER 2024 (2nd Edition)</strong></h2> <p style="text-align: center;"><a href="http://r11.denr.gov.ph/wp-content/uploads/2024/09/DENR-CC-2024-2nd-Edition-FIN.pdf"><strong>Harmonized Citizen’s Charter 2024 2nd Edition </strong></a><strong>| <a href="http://r11.denr.gov.ph/wp-content/uploads/2024/04/REGION_11_CITIZENS_CHARTER_2024_1ST_EDITION.pdf" target="_blank" rel="noopener">Regional Citizen’s Charter 2024 1st Edition</a></strong></p> <p> </p> <h3 style="text-align: center;"><strong>TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE</strong></h3> <p> </p> <p> </p> <h3><strong>I. MANDATE (E.O. 192, s. 1987)</strong></h3> <p>The Department is the primary agency responsible for the conservation, management, development, and proper use of the country’s environment and natural resources, specifically forest and grazing lands, mineral resources, including those in reservation and watershed areas, and lands of the public domain, as well as the licensing and regulation of all natural resources as may be provided for by law in order to ensure equitable sharing of the benefits derived therefrom for the welfare of the present and future generations of Filipinos.</p> <p>To accomplish this mandate, the Department shall be guided by the following objectives:</p> <p>1. Assure the availability and sustainability of the country’s natural resources through judicious use and systematic restoration or replacement, whenever possible;</p> <p>2. Increase the productivity of natural resources in order to meet the demands for forest, mineral, and land resources if a growing population;</p> <p>3. Enhance the contribution of natural resources for achieving national economic and social development;</p> <p>4. Promote equitable access to natural resources by the different sectors of the population; and</p> <p>5. Conserve specific terrestrial and marine areas representative of the Philippine natural and cultural heritage for present and future generations.</p> <h3><strong>II. VISION</strong></h3> <p>A nation enjoying and sustaining its natural resources and a clean and healthy environment.</p> <h3><strong>III. MISSION</strong></h3> <p>To mobilize our citizenry in protecting, conserving, and managing the environment and natural resources for the present and future generations.</p> <h3><strong>IV. SERVICE PLEDGE</strong></h3> <p>We, the Officials and employees of the Department of Environment and Natural<br /> Resources, hereby pledge our commitment to:</p> <p>• Provide efficient, prompt, and corrupt- free services tantamount to the protection, conservation, management of the environment and natural resources;<br /> • Ensure strict compliance to laws, rules and regulations and high degree of professionalism in the conduct of the DENR business and non-business processes; and<br /> • Attend to all applicants or requesting parties who are within the premises of the office prior to end of official working hours and during lunch break.</p> <p> </p> <ul> <li><a href="http://r11.denr.gov.ph/wp-content/uploads/2024/09/CERTIFICATE-OF-COMPLIANCE-for-DENR-CC-2024-2nd-Edition.pdf"><strong>Certificate of Compliance Harmonized Citizen’s Charter 2024 2nd Edition</strong></a></li> <li><strong><a href="http://r11.denr.gov.ph/wp-content/uploads/2024/05/Regional_Office_Signed-Certificate-of-Compliance-2024.pdf">Certificate of Compliance Regional Citizen’s Charter 2024 1st Edition</a></strong></li> <li><strong><a href="http://r11.denr.gov.ph/wp-content/uploads/2024/04/Feedback-Complaints-Mechanism-2024-latest.pdf" target="_blank" rel="noopener">Procedure for Filing of Complaints</a></strong></li> <li><a href="http://r11.denr.gov.ph/wp-content/uploads/2024/05/2024-DENR-Feedback-Form.pdf" target="_blank" rel="noopener"><strong>DENR Feedback Form</strong></a></li> <li><a href="http://r11.denr.gov.ph/wp-content/uploads/2024/05/2023-new-form-Customer-Satisfaction-Survey-Tool.pdf"><strong>Customer Satisfaction Survey Tool</strong></a></li> </ul> <div class="article-info muted"> <dl class="article-info"> <dd class="category-name">Category: <a href="#">Good Governance</a></dd> <dd class="published">Published: 07 July 2016</dd> </dl> </div> </div> </article> </div> </div> </div> <div class="main-container agency-footer"> <div class="row-container"> <div class="column-3"><p><a href="https://r11.denr.gov.ph/"><img decoding="async" src="https://r11.denr.gov.ph/wp-content/uploads/2023/04/denr-logo-png-1-1.png" /></a> <a href="https://r11.denr.gov.ph/good-governance/transparency-seal/"><img decoding="async" src="https://r11.denr.gov.ph/wp-content/uploads/2023/04/seal-1.png" /></a><br /> The Department of Environment and Natural Resources is the executive department of the Philippine government responsible for governing and supervising the exploration, development, utilization, and conservation of the country’s natural resources.</p> </div> <div class="column-3"><div class="footer-title">Bureaus</div> <p><a href="http://www.bmb.gov.ph/" target="_blank" rel="noopener">Biodiversity Management</a><br /> <a href="https://erdb.denr.gov.ph" target="_blank" rel="noopener">Ecosystems Research and Development</a><br /> <a href="https://www.emb.gov.ph/" target="_blank" rel="noopener">Environmental Management</a><br /> <a href="https://forestry.denr.gov.ph/" target="_blank" rel="noopener">Forestry Management</a><br /> <a href="https://lmb.gov.ph/" target="_blank" rel="noopener">Land Management</a><br /> <a href="http://mgb.gov.ph/" target="_blank" rel="noopener">Mines & Geo-Sciences</a></p> </div> <div class="column-3"><div class="footer-title">Regions</div> <div class="row-container"> <div class="column-6"><a href="https://car.denr.gov.ph" target="_blank" rel="noopener">CAR</a><br /> <a href="https://ncr.denr.gov.ph" target="_blank" rel="noopener">NCR</a><br /> <a href="https://r1.denr.gov.ph" target="_blank" rel="noopener">Region 1</a><br /> <a href="https://r2.denr.gov.ph" target="_blank" rel="noopener">Region 2</a><br /> <a href="https://r3.denr.gov.ph" target="_blank" rel="noopener">Region 3</a><br /> <a href="https://calabarzon.denr.gov.ph" target="_blank" rel="noopener">Region 4A</a><br /> <a href="https://mimaropa.denr.gov.ph" target="_blank" rel="noopener">Region 4B</a><br /> <a href="https://r5.denr.gov.ph" target="_blank" rel="noopener">Region 5</a></div> <div class="column-6"><a href="https://r6.denr.gov.ph" target="_blank" rel="noopener">Region 6</a><br /> <a href="https://r7.denr.gov.ph" target="_blank" rel="noopener">Region 7</a><br /> <a href="https://r8.denr.gov.ph" target="_blank" rel="noopener">Region 8</a><br /> <a href="https://r9.denr.gov.ph" target="_blank" rel="noopener">Region 9</a><br /> <a href="https://r10.denr.gov.ph" target="_blank" rel="noopener">Region 10</a><br /> <a href="https://r11.denr.gov.ph" target="_blank" rel="noopener">Region 11</a><br /> <a href="https://r12.denr.gov.ph" target="_blank" rel="noopener">Region 12</a><br /> <a href="https://caraga.denr.gov.ph" target="_blank" rel="noopener">CARAGA</a></div> </div> </div> <div class="column-3"><div class="footer-title">Attached Agencies</div> <p><a href="http://www.namria.gov.ph/" target="_blank" rel="noopener"><img decoding="async" src="https://r11.denr.gov.ph/wp-content/uploads/2023/04/NAMRIA-1.png" /></a> <a href="http://www.llda.gov.ph/" target="_blank" rel="noopener"><img decoding="async" src="https://r11.denr.gov.ph/wp-content/uploads/2023/04/LLDA_logo-1.png" /></a> <a href="http://pcsd.gov.ph/" target="_blank" rel="noopener"><img decoding="async" src="https://r11.denr.gov.ph/wp-content/uploads/2023/04/PCSD.png" /></a> <a href="http://pmdc.com.ph/" target="_blank" rel="noopener"><img decoding="async" src="https://r11.denr.gov.ph/wp-content/uploads/2023/04/PMDC2.png" /></a> <a href="http://nrdc.denr.gov.ph/" target="_blank" rel="noopener"><img decoding="async" src="https://r11.denr.gov.ph/wp-content/uploads/2023/04/NRDC.png" /></a> <a href="http://www.nwrb.gov.ph/" target="_blank" rel="noopener"><img decoding="async" src="https://r11.denr.gov.ph/wp-content/uploads/2023/04/NWRB.png" /></a></p> <div class="footer-title">Follow Us On</div> <p><a href="https://www.facebook.com/DENROfficial/" target="_blank" rel="noopener"><img decoding="async" src="https://r11.denr.gov.ph/wp-content/uploads/2023/06/2496095.png" /></a> <a href="https://twitter.com/DENROfficial" target="_blank" rel="noopener"><img decoding="async" src="https://r11.denr.gov.ph/wp-content/uploads/2023/06/124021.png" /></a> <a href="https://www.youtube.com/channel/UClEdMkTnpbKA4aHqepPlj1Q/videos?view_as=subscriber" target="_blank" rel="noopener"><img decoding="async" src="https://r11.denr.gov.ph/wp-content/uploads/2023/06/2496113.png" /></a></p> </div> </div> </div>   <div id="gwt-standard-footer"></div>  </div> </div> </div>  <script type="text/javascript"> (function(d, s, id) { var js, gjs = d.getElementById('gwt-standard-footer'); js = d.createElement(s); js.id = id; js.src = "//gwhs.i.gov.ph/gwt-footer/footer.js"; gjs.parentNode.insertBefore(js, gjs); }(document, 'script', 'gwt-footer-jsdk')); </script>  <script type="text/javascript" id="gwt-pst"> (function(d, eId) { var js, gjs = d.getElementById(eId); js = d.createElement('script'); js.id = 'gwt-pst-jsdk'; js.src = "//gwhs.i.gov.ph/pst/gwtpst.js?" + new Date().getTime(); gjs.parentNode.insertBefore(js, gjs); }(document, 'gwt-pst')); var gwtpstReady = function() { var firstPst = new gwtpstTime('pst-time'); } </script>  <script type="text/javascript" src="https://r11.denr.gov.ph/wp-content/themes/gwt-wordpress-25.3.3/js/skip-link-focus-fix.js?ver=20130115" id="gwt_wp-skip-link-focus-fix-js"></script> <script type="text/javascript" src="https://r11.denr.gov.ph/wp-content/themes/gwt-wordpress-25.3.3/js/theme.js?ver=20160530" id="gwt_wp-theme-js-js"></script> <div><a href="#page" id="back-to-top" style="display: inline;"><i class="fa fa-arrow-circle-up fa-2x"></i></a></div> </body> </html>

CINXE.COM

Citizen’s Charter - DENR