24/7 Phone & Email Support – Google Workspace

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data-g-event="support: global nav" data-g-label="../security/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/security/">Security</a> </li> <li class="h-c-header__nav-li navigation--has-secondary" id="zippy-resources"> <a class="h-c-header__nav-li-link navigation--item-secondary material-icons-extended-pseudo" data-g-action="resources" data-g-event="support: global nav" data-g-label="in-page interaction" event="autotrack-data-g" href=""><span class="h-c-header__secondary-menu-label">Resources</span></a> <div class="navigation__wrapper"> <div class="navigation"> <div class="navigation__content"> <a class="navigation__close" data-g-action="close icon" data-g-event="support: global nav" data-g-label="in-page interaction" href="#"><span class="material-icons-extended">close</span></a> <div class="navigation__cols"> <div class="nav-resources-links"> <h4> <a event="autotrack-data-g" href=""><span aria-hidden="true" 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href="/web/20210506132029/https://workspace.google.com/intl/en_id/customers/">Customer Stories </a> </li> <li class="navigation--products-item"> <a class="product-icon icon--24" data-g-action="faqs" data-g-event="support: global nav" data-g-label="../faq/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/faq/">FAQs </a> </li> </ul> <ul class="nav-resources-links__col"> <li class="navigation--products-item"> <a class="product-icon icon--24" data-g-action="partners" data-g-event="support: global nav" data-g-label="https://cloud.withgoogle.com/partners/?products=google_workspace_product" event="autotrack-data-g" href="https://web.archive.org/web/20210506132029/https://cloud.withgoogle.com/partners/?products=GOOGLE_WORKSPACE_PRODUCT"> Partners </a> </li> <li class="navigation--products-item"> <a class="product-icon icon--24" data-g-action="marketplace" data-g-event="support: global nav" data-g-label="https://workspace.google.com/marketplace" event="autotrack-data-g" href="https://web.archive.org/web/20210506132029/https://workspace.google.com/marketplace">Marketplace </a> </li> <li class="navigation--products-item"> <a class="product-icon icon--24" data-g-action="google workspace add-ons" data-g-event="support: global nav" data-g-label="../products/add-ons/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/add-ons/">Google Workspace Add-ons </a> </li> <li class="navigation--products-item"> <a class="product-icon icon--24" data-g-action="training & certification" data-g-event="support: global nav" data-g-label="../training/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/training/">Training & Certification </a> </li> </ul> <ul class="nav-resources-links__col"> <li class="navigation--products-item"> <a class="product-icon icon--24" data-g-action="developers" data-g-event="support: global nav" data-g-label="https://developers.google.com" event="autotrack-data-g" href="https://web.archive.org/web/20210506132029/https://developers.google.com/">Developers </a> </li> <li class="navigation--products-item"> <a class="product-icon icon--24" data-g-action="refer google workspace" data-g-event="support: global nav" data-g-label="../landing/partners/referral/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/landing/partners/referral/">Refer Google Workspace </a> </li> <li class="navigation--products-item"> <a class="product-icon icon--24" data-g-action="blog" data-g-event="support: global nav" data-g-label="https://cloud.google.com/blog/products/workspace" event="autotrack-data-g" href="https://web.archive.org/web/20210506132029/https://cloud.google.com/blog/products/workspace">Blog </a> </li> </ul> </div> </div> <div class="nav-resources-support"> <h4> <a event="autotrack-data-g" href=""><span aria-hidden="true" class="material-icons-extended">arrow_forward</span></a> </h4> <div class="nav-resources-support__cols"> <ul class="nav-resources-support__col"> <li class="navigation--products-item"> <a class="product-icon icon--24" data-g-action="contact google workspace support" data-g-event="support: global nav" data-g-label="../support" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/support">Contact Google Workspace support </a> </li> <li class="navigation--products-item"> <a class="product-icon icon--24" data-g-action="need help using google workspace apps like gmail, docs and drive? visit google help." data-g-event="support: global nav" data-g-label="https://support.google.com" event="autotrack-data-g" href="https://web.archive.org/web/20210506132029/https://support.google.com/">Need help using Google Workspace apps like Gmail, Docs and Drive? Visit Google Help. </a> </li> </ul> </div> </div> </div> </div> </div> </div> </li> </ul> </nav> <div class="h-c-header__cta"> <ul class="h-c-header__cta-list"> <li> <div class="h-c-header__extra-elements h-c-header__extra-elements--right"> <div class="h-c-header__extra-elements-item"></div> <div class="h-c-header__extra-elements-item h-c-header__extra-elements-item--only-desktop"> <a class="h-c-header__cta-li-link" data-g-action="admin console" data-g-event="global nav" data-g-label="support" event="autotrack-data-g" href="https://web.archive.org/web/20210506132029/https://admin.google.com/" target="_blank">Admin console</a> </div> </div> </li> <li class="h-c-header__cta-li h-c-header__cta-li--secondary"> <a class="h-c-header__cta-li-link h-c-header__cta-li-link--secondary h-c-header__cta-li-link--bordered" data-g-action="contact sales" data-g-event="support" data-g-label="global nav" href="/web/20210506132029/https://workspace.google.com/intl/en_id/contact/?source=gafb-support-globalnav-en-GB">Contact sales</a> </li> <li class="h-c-header__cta-li h-c-header__cta-li--primary"> <a class="h-c-header__cta-li-link h-c-header__cta-li-link--primary" data-g-action="trial cta" data-g-event="support" data-g-label="global nav" href="https://web.archive.org/web/20210506132029/https://workspace.google.com/signup/businessstarter/welcome/?hl=en-ID&source=gafb-support-globalnav-en-GB&ga_region=japac&ga_country=id&ga_lang=en"> Start Free Trial</a> </li> </ul> </div> <div class="h-c-header__extra-elements h-c-header__extra-elements--right"> <div class="h-c-header__extra-elements-item glue-zippy" id="zippy-gsuite-mobile-menu"> <div class="h-c-header__cta-li-link h-c-header__secondary-menu glue-zippy-btn h-js-header__menu-toggle-btn" data-g-action="hamburger open|close" data-g-event="support: global nav" data-g-label="in-page interaction"> <span class="material-icons-extended h-c-header__secondary-menu-icon">menu</span> <span class="material-icons-extended h-c-header__secondary-menu-icon">clear</span> </div> <nav class="navigationx" id="zippy-gsuite-mobile-menu-content"> <div class="navigationx--main"> <div class="navigationx--main-wrapper"> <div class="glue-zippy-content"> <div data-grouping-zippy="" data-grouping-zippy-breakpoints="['xsmall', 'small', 'medium', 'large']"> <ul id="zippy-main-navigation"> <li class="navigationx--tier-one"> <a class="navigationx--item" data-g-action="overview" data-g-event="support: global nav" data-g-label="../" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/">Overview</a> </li> <li class="navigationx--tier-one navigationx--has-secondary" id="zippy-navigationx-what-s-included"> <a class="navigationx--item navigationx--item-secondary material-icons-extended-pseudo" data-g-action="what's included" data-g-event="support: global nav" data-g-label="in-page interaction" event="autotrack-data-g" href="#">What's included</a> <div class="navigationx--tier-two navigationx--products-nav"> <div class="navigationx--tier-two-inner"> <ul class="navigationx--products-categories navigationx--subnav"> <li class="navigationx--category"> <a class="navigationx--item" data-g-action="included applications" data-g-event="support: global nav" data-g-label="../features/" href="/web/20210506132029/https://workspace.google.com/intl/en_id/features/">Included applications</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24 icon--gmail" data-g-action="gmail" data-g-event="support: global nav" data-g-label="../products/gmail/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/gmail/">Gmail</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24 icon--meet" data-g-action="meet" data-g-event="support: global nav" data-g-label="../products/meet/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/meet/">Meet</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24 icon--chat" data-g-action="chat" data-g-event="support: global nav" data-g-label="../products/chat/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/chat/">Chat</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24 icon--calendar" data-g-action="calendar" data-g-event="support: global nav" data-g-label="../products/calendar/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/calendar/">Calendar</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24 icon--drive" data-g-action="drive" data-g-event="support: global nav" data-g-label="../products/drive/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/drive/">Drive</a> </li> <li class="navigationx__extended_products_wrapper"> <div class="navigationx__expand-cta"> <a class="navigationx--item navigationx__show-more-cta">See More</a> <a class="navigationx--item navigationx__show-less-cta">See Less</a> </div> <ul> <li class="navigationx--products-item"> <a class="navigationx--item icon--24 icon--docs" data-g-action="docs" data-g-event="support: global nav" data-g-label="../products/docs/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/docs/">Docs</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24 icon--sheets" data-g-action="sheets" data-g-event="support: global nav" data-g-label="../products/sheets/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/sheets/">Sheets</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24 icon--slides" data-g-action="slides" data-g-event="support: global nav" data-g-label="../products/slides/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/slides/">Slides</a> </li> <li class="navigationx--products-item extended-products-item"> <a class="navigationx--item icon--24 icon--forms" data-g-action="forms" data-g-event="support: global nav" data-g-label="../products/forms/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/forms/">Forms</a> </li> <li class="navigationx--products-item extended-products-item"> <a class="navigationx--item icon--24 icon--sites" data-g-action="sites" data-g-event="support: global nav" data-g-label="../products/sites/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/sites/">Sites</a> </li> <li class="navigationx--products-item extended-products-item"> <a class="navigationx--item icon--24 icon--currents" data-g-action="currents" data-g-event="support: global nav" data-g-label="../products/currents/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/currents/">Currents</a> </li> <li class="navigationx--products-item extended-products-item"> <a class="navigationx--item icon--24 icon--keep" data-g-action="keep" data-g-event="support: global nav" data-g-label="../products/keep/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/keep/">Keep</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24 icon--apps-script" data-g-action="apps script" data-g-event="support: global nav" data-g-label="../products/apps-script/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/apps-script/">Apps Script</a> </li> <li class="navigationx--products-item extended-products-item"> <a class="navigationx--item icon--24 icon--cloud-search" data-g-action="cloud search" data-g-event="support: global nav" data-g-label="../products/cloud-search/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/cloud-search/">Cloud Search</a> </li> </ul> </li> <li class="navigationx--category"> <a class="navigationx--item" data-g-action="security and management" data-g-event="support: global nav" data-g-label="../security/" href="/web/20210506132029/https://workspace.google.com/intl/en_id/security/">Security and Management</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24 icon--admin" data-g-action="admin" data-g-event="support: global nav" data-g-label="../products/admin/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/admin/">Admin</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24 icon--apps-policy" data-g-action="endpoint" data-g-event="support: global nav" data-g-label="../products/admin/endpoint/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/admin/endpoint/">Endpoint</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24 icon--vault" data-g-action="vault" data-g-event="support: global nav" data-g-label="../products/vault/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/vault/">Vault</a> </li> </ul> </div> </div> </li> <li class="navigationx--tier-one"> <a class="navigationx--item" data-g-action="pricing" data-g-event="support: global nav" data-g-label="../pricing.html" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/pricing.html">Pricing</a> </li> <li class="navigationx--tier-one"> <a class="navigationx--item" data-g-action="security" data-g-event="support: global nav" data-g-label="../security/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/security/">Security</a> </li> <li class="navigationx--tier-one navigationx--has-secondary" id="zippy-navigationx-resources"> <a class="navigationx--item navigationx--item-secondary material-icons-extended-pseudo" data-g-action="resources" data-g-event="support: global nav" data-g-label="in-page interaction" event="autotrack-data-g" href="#">Resources</a> <div class="navigationx--tier-two navigationx--products-nav"> <div class="navigationx--tier-two-inner"> <ul class="navigationx--products-categories navigationx--subnav"> <li class="navigationx--category"> <a class="navigationx--item" href=""></a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="working remotely" data-g-event="support: global nav" data-g-label="../working-remotely/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/working-remotely/">Working Remotely</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="security" data-g-event="support: global nav" data-g-label="../security/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/security/">Security</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="customer stories" data-g-event="support: global nav" data-g-label="../customers/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/customers/">Customer Stories</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="faqs" data-g-event="support: global nav" data-g-label="../faq/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/faq/">FAQs</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="partners" data-g-event="support: global nav" data-g-label="https://cloud.withgoogle.com/partners/?products=google_workspace_product" event="autotrack-data-g" href="https://web.archive.org/web/20210506132029/https://cloud.withgoogle.com/partners/?products=GOOGLE_WORKSPACE_PRODUCT"> Partners</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="marketplace" data-g-event="support: global nav" data-g-label="https://workspace.google.com/marketplace" event="autotrack-data-g" href="https://web.archive.org/web/20210506132029/https://workspace.google.com/marketplace">Marketplace</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="google workspace add-ons" data-g-event="support: global nav" data-g-label="../products/add-ons/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/products/add-ons/">Google Workspace Add-ons</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="training & certification" data-g-event="support: global nav" data-g-label="../training/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/training/">Training & Certification</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="developers" data-g-event="support: global nav" data-g-label="https://developers.google.com" event="autotrack-data-g" href="https://web.archive.org/web/20210506132029/https://developers.google.com/">Developers</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="refer google workspace" data-g-event="support: global nav" data-g-label="../landing/partners/referral/" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/landing/partners/referral/">Refer Google Workspace</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="blog" data-g-event="support: global nav" data-g-label="https://cloud.google.com/blog/products/workspace" event="autotrack-data-g" href="https://web.archive.org/web/20210506132029/https://cloud.google.com/blog/products/workspace">Blog</a> </li> <li class="navigationx--category"> <a class="navigationx--item" href=""></a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="contact google workspace support" data-g-event="support: global nav" data-g-label="../support" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/support">Contact Google Workspace support</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="need help using google workspace apps like gmail, docs and drive? visit google help." data-g-event="support: global nav" data-g-label="https://support.google.com" event="autotrack-data-g" href="https://web.archive.org/web/20210506132029/https://support.google.com/">Need help using Google Workspace apps like Gmail, Docs and Drive? Visit Google Help.</a> </li> </ul> </div> </div> </li> </ul> </div> </div> <div class="navigationx--tier-one navigationx--tier-one-last"> <a class="navigationx--item" data-g-action="admin console" data-g-event="global nav" data-g-label="support" event="autotrack-data-g" href="https://web.archive.org/web/20210506132029/https://admin.google.com/" target="_blank">Admin console</a> </div> <hr> <div class="navigationx--help-section"> <ul> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="contact google workspace support" data-g-event="support: global nav" data-g-label="../support" event="autotrack-data-g" href="/web/20210506132029/https://workspace.google.com/intl/en_id/support">Contact Google Workspace support</a> </li> <li class="navigationx--products-item"> <a class="navigationx--item icon--24" data-g-action="need help using google workspace apps like gmail, docs and drive? visit google help." data-g-event="support: global nav" data-g-label="https://support.google.com" event="autotrack-data-g" href="https://web.archive.org/web/20210506132029/https://support.google.com/">Need help using Google Workspace apps like Gmail, Docs and Drive? Visit Google Help.</a> </li> </ul> </div> </div> <div class="navigationx--main__cta"> <a class="button h-c-header__cta-li-link h-c-header__cta-li-link--secondary h-c-header__cta-li-link--bordered" data-g-action="contact sales" data-g-event="support" data-g-label="global nav" href="/web/20210506132029/https://workspace.google.com/intl/en_id/contact/?source=gafb-support-globalnav-en-GB">Contact sales</a> <a class="button h-c-header__cta-li-link h-c-header__cta-li-link--primary" data-customizer="global-nav-trial-button" data-g-action="trial cta" data-g-event="support" data-g-label="global nav" href="https://web.archive.org/web/20210506132029/https://workspace.google.com/signup/businessstarter/welcome/?hl=en-ID&source=gafb-support-globalnav-en-GB&ga_region=japac&ga_country=id&ga_lang=en"> Start Free Trial</a> </div> </div> <div class="navigationx__overlay glue-zippy-btn h-js-header__menu-toggle-btn" id="navigationx__overlay"></div> </nav> </div> </div> <div class="h-c-header__bar-underside"></div> </div> <div class="overlay" id="js-trigger-overlay"></div> </div> </header> <main class="main" id="main" role="main"> <div class="page--full global-search-results" data-no-results="No results found. Please try searching for a different term." data-results-string="results" data-seconds-string="seconds" id="global-search-results"></div> <section class="section--block support-hero centered-message"> <div class="page--full"> <h2 class="centered-message__title"> Customer Care offerings </h2> <p class="centered-message__copy"> Improve your Google Workspace experience with a support offering from the Customer Care Portfolio. </p> <p class="centered-message__copy"> <a class="centered-message__link" data-g-action="See Support offerings" data-g-event="Support: Hero" data-g-label="In-page interaction" data-target-element="support-plans" gs-anchor-element="" href="#support-plans">See Support plans</a> </p> <p class="centered-message__copy"> <a class="centered-message__link" data-g-action="Google Workspace Trouble Shooting" data-g-event="Support: Hero" data-g-label="In-page interaction" data-target-element="gsuite-trouble-shooting" gs-anchor-element="" href="#google-workspace-trouble-shooting">Google Workspace Trouble Shooting</a> </p> </div> </section> <section class="section--block support-included-resources centered-message"> <div class="page--full"> <h2 class="centered-message__title"> Google Workspace included resources </h2> </div> </section> <section class="section--block two-column-content admin-google-support"> <div class="page--full"> <div class="cols-row two-column-content__wrapper"> <div class="col col-s-12 col-m-5"> <h2 class="content-block__title"> Google Workspace Admin support </h2> <p class="content-block__paragraph"> Case and phone support is available to Google Workspace administrators. <a data-g-action="Sign In" data-g-event="Support: Hero" data-g-label="https://accounts.google.com/AccountChooser/signinchooser" href="https://web.archive.org/web/20210506132029/https://accounts.google.com/AccountChooser/signinchooser?continue=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F1047213&flowName=GlifWebSignIn&flowEntry=AccountChooser" target="_blank">Sign In</a> as an admin for help and to manage users. Also, connect with the Google Workspace Administrator <a data-g-action="Help Community" data-g-event="Support: Hero" data-g-label="https://support.google.com/a/community?hl=en" href="https://web.archive.org/web/20210506132029/https://support.google.com/a/community?hl=en" target="_blank">help community</a>. </p> </div> <div class="col col-s-12 col-m-6 col-offset-m-1"> <h2 class="content-block__title"> General Google support </h2> <p class="content-block__paragraph"> If you’re not a Google Workspace admin, find answers to product issues, billing, and more at <a data-g-action="Google Help" data-g-event="Support: Hero" data-g-label="https://support.google.com" href="https://web.archive.org/web/20210506132029/https://support.google.com/?hl=en" target="_blank">Google Help</a>. </p> </div> </div> </div> </section> <section class="section--block support-customer-care-heading centered-message"> <div class="page--full"> <h2 class="centered-message__title"> Customer Care offerings </h2> <p class="centered-message__copy"> Learn about the response times and services provided with customer care paid offerings. </p> </div> </section> <section class="tab-group-section tab-component-wrapper eyebrow-section__no-overflow"> <div class="page--full"> <div class="cols-row"> <div class="col col-12" data-tabs-group="" data-tabs-group-data="{'categories': 'Join'}" data-tabs-group-id="referral-tabs"> <div class="glue-tabby" data-glue-state-id="referral-tabs" data-glue-tabby-set-state="{'activeEl' : 'enhanced-support'}" data-glue-tabby-tabset-breakpoints="['medium', 'medium-large', 'large', 'x-large', 'xx-large']" data-glue-tabby-zippy-breakpoint="['x-small', 'small']" ng-cloak=""> <ul class="tab-component"> <li class="tab-component--item glue-a-zippy--v-smooth-expand" glue-label="Opens tab Enhanced Support" id="enhanced-support"> <h3 class="tab-component--title-wrapper"> <span class="tab-component--tab-title">Enhanced Support</span> <span class="material-icons-extended tab-component--tab-arrow">keyboard_arrow_down</span> </h3> <div class="tab-component--content-wrapper cols-row"> <div class="col col-m-6"> <div class="tab-component--content"> <h3 class="tab-component--content-title"> Accelerated response times </h3> <p class="tab-component--content-description"> Intelligent case routing with improved response times. </p> </div> </div> <div class="col col-m-6"> <div class="tab-component--content-image"> <img alt="Google Workspace and GCP" class="image--landscape" sizes="" src="https://web.archive.org/web/20210506132029im_/https://lh3.googleusercontent.com/e3aSgWUCnU_ZbdmuGueGaQa4d-ZAlNM4LYR6OUhMTzAiYF2VVcJT8JNsDp_eCb-0PJcSU-W6io3odnrFXYCmxoT1PMpmY5ADwn2VGA=w960" srcset="https://web.archive.org/web/20210506132029im_/https://lh3.googleusercontent.com/e3aSgWUCnU_ZbdmuGueGaQa4d-ZAlNM4LYR6OUhMTzAiYF2VVcJT8JNsDp_eCb-0PJcSU-W6io3odnrFXYCmxoT1PMpmY5ADwn2VGA=w480 480w, https://web.archive.org/web/20210506132029im_/https://lh3.googleusercontent.com/e3aSgWUCnU_ZbdmuGueGaQa4d-ZAlNM4LYR6OUhMTzAiYF2VVcJT8JNsDp_eCb-0PJcSU-W6io3odnrFXYCmxoT1PMpmY5ADwn2VGA=w768 768w, https://web.archive.org/web/20210506132029im_/https://lh3.googleusercontent.com/e3aSgWUCnU_ZbdmuGueGaQa4d-ZAlNM4LYR6OUhMTzAiYF2VVcJT8JNsDp_eCb-0PJcSU-W6io3odnrFXYCmxoT1PMpmY5ADwn2VGA=w960 960w, https://web.archive.org/web/20210506132029im_/https://lh3.googleusercontent.com/e3aSgWUCnU_ZbdmuGueGaQa4d-ZAlNM4LYR6OUhMTzAiYF2VVcJT8JNsDp_eCb-0PJcSU-W6io3odnrFXYCmxoT1PMpmY5ADwn2VGA=w1160 1160w, https://web.archive.org/web/20210506132029im_/https://lh3.googleusercontent.com/e3aSgWUCnU_ZbdmuGueGaQa4d-ZAlNM4LYR6OUhMTzAiYF2VVcJT8JNsDp_eCb-0PJcSU-W6io3odnrFXYCmxoT1PMpmY5ADwn2VGA=w1400 1400w"> </div> </div> <div class="col col-m-6"> <div class="tab-component--content"> <h3 class="tab-component--content-title"> Advanced Product knowledge </h3> <p class="tab-component--content-description"> Technical Support experts with advanced product knowledge and analysis tools to provide you with an improved Support experience. </p> </div> </div> <div class="col col-m-6"> <div class="tab-component--content"> <h3 class="tab-component--content-title"> Third-Party Technology Support </h3> <p class="tab-component--content-description"> Commercially reasonable assistance with the setup, configuration and technical support of third-party applications. </p> </div> </div> </div> </li> <li class="tab-component--item glue-a-zippy--v-smooth-expand" glue-label="Opens tab Premium Support" id="premium-support"> <h3 class="tab-component--title-wrapper"> <span class="tab-component--tab-title">Premium Support</span> <span class="material-icons-extended tab-component--tab-arrow">keyboard_arrow_down</span> </h3> <div class="tab-component--content-wrapper cols-row"> <div class="col col-m-6"> <div class="tab-component--content"> <h3 class="tab-component--content-title"> 15 minute response time for P1 Cases </h3> <p class="tab-component--content-description"> Aggressive target response time to minimize business disruption. </p> </div> </div> <div class="col col-m-6"> <div class="tab-component--content-image"> <img alt="Google Workspace Only" class="image--landscape" sizes="" src="https://web.archive.org/web/20210506132029im_/https://lh3.googleusercontent.com/-zMLaZsZkdy4ES-TFakp_W82TzU-BRKAUM5Lbo2xoiZwvZedtGqL9Jikkin63wQsltUg0nonJbwm0YYReoYi9XMOh30Uf1y45LUaqw=w960" srcset="https://web.archive.org/web/20210506132029im_/https://lh3.googleusercontent.com/-zMLaZsZkdy4ES-TFakp_W82TzU-BRKAUM5Lbo2xoiZwvZedtGqL9Jikkin63wQsltUg0nonJbwm0YYReoYi9XMOh30Uf1y45LUaqw=w480 480w, https://web.archive.org/web/20210506132029im_/https://lh3.googleusercontent.com/-zMLaZsZkdy4ES-TFakp_W82TzU-BRKAUM5Lbo2xoiZwvZedtGqL9Jikkin63wQsltUg0nonJbwm0YYReoYi9XMOh30Uf1y45LUaqw=w768 768w, https://web.archive.org/web/20210506132029im_/https://lh3.googleusercontent.com/-zMLaZsZkdy4ES-TFakp_W82TzU-BRKAUM5Lbo2xoiZwvZedtGqL9Jikkin63wQsltUg0nonJbwm0YYReoYi9XMOh30Uf1y45LUaqw=w960 960w, https://web.archive.org/web/20210506132029im_/https://lh3.googleusercontent.com/-zMLaZsZkdy4ES-TFakp_W82TzU-BRKAUM5Lbo2xoiZwvZedtGqL9Jikkin63wQsltUg0nonJbwm0YYReoYi9XMOh30Uf1y45LUaqw=w1160 1160w, https://web.archive.org/web/20210506132029im_/https://lh3.googleusercontent.com/-zMLaZsZkdy4ES-TFakp_W82TzU-BRKAUM5Lbo2xoiZwvZedtGqL9Jikkin63wQsltUg0nonJbwm0YYReoYi9XMOh30Uf1y45LUaqw=w1400 1400w"> </div> </div> <div class="col col-m-6"> <div class="tab-component--content"> <h3 class="tab-component--content-title"> Customer Aware Guidance </h3> <p class="tab-component--content-description"> Designated technical advisors with architectural context of your environment to effectively resolve issues. </p> </div> </div> <div class="col col-m-6"> <div class="tab-component--content"> <h3 class="tab-component--content-title"> Proactive Support Services </h3> <p class="tab-component--content-description"> Quarterly operational reviews to improve your support experience and identify key metrics or projects requiring heightened support needs. </p> </div> </div> </div> </li> </ul> </div> </div> </div> </div> </section> <section class="icon-copy-grid icon-copy-grid__headline eyebrow-section eyebrow-section__headline"> <div class="page--full"> <div class="cols-row"> <h1 class="eyebrow-section--heading col col-s-12 col-m-8"> Benefits </h1> </div> </div> <div class="page--full"> <div class="cols-row"> <article class="col col-s-6 col-m-6 col-l-4"> <div class="icon-copy-grid--item"> <h4 class="icon-copy-grid--item-title"> Tailor services to your needs </h4> <p class="icon-copy-grid--item-description"> Whether you’re looking to decrease response times or add third-party technology support, Cloud Customer Care provides multiple offerings to fit your needs. </p> </div> </article> <article class="col col-s-6 col-m-6 col-l-4"> <div class="icon-copy-grid--item"> <h4 class="icon-copy-grid--item-title"> Choose the best customer care offering for your business </h4> <p class="icon-copy-grid--item-description"> You can use Standard Support which is included in your Google Workspace license or upgrade to Enhanced or Premium Support for faster response times and more services. </p> </div> </article> <article class="col col-s-6 col-m-6 col-l-4"> <div class="icon-copy-grid--item"> <h4 class="icon-copy-grid--item-title"> More efficiency </h4> <p class="icon-copy-grid--item-description"> The Technical Support experts in Enhanced and Premium Support have Advanced product knowledge and improved analysis tools, bringing more efficiency to your Support experience. </p> </div> </article> </div> </div> </section> <section class="icon-copy-grid eyebrow-section eyebrow-section__full-content"> <div class="page--full"> <div class="cols-row"> <h1 class="eyebrow-section--heading col col-s-12 col-m-8"> Premium Support features </h1> <p class="eyebrow-section--description col col-s-12 col-m-8"> Google Workspace and GCP Premium Support customers have access to these features and services. </p> </div> </div> <div class="page--full"> <div class="cols-row"> <article class="col col-s-6 col-m-6 col-l-4"> <div class="icon-copy-grid--item"> <h4 class="icon-copy-grid--item-title"> P1 enterprise-level response times </h4> <p class="icon-copy-grid--item-description"> Receive 15-min SLOs (service-level objectives) for P1 cases to accelerate issue resolution for business critical needs. </p> </div> </article> <article class="col col-s-6 col-m-6 col-l-4"> <div class="icon-copy-grid--item"> <h4 class="icon-copy-grid--item-title"> Technical Account Management </h4> <p class="icon-copy-grid--item-description"> Work with a designated Technical Account Manager (TAM) to help with operational rigor, platform health and architecture stability. </p> </div> </article> <article class="col col-s-6 col-m-6 col-l-4"> <div class="icon-copy-grid--item"> <h4 class="icon-copy-grid--item-title"> Experts with Advanced product knowledge </h4> <p class="icon-copy-grid--item-description"> Engage with technical experts with advanced product knowledge to resolve issues. </p> </div> </article> <article class="col col-s-6 col-m-6 col-l-4"> <div class="icon-copy-grid--item"> <h4 class="icon-copy-grid--item-title"> Training </h4> <p class="icon-copy-grid--item-description"> Access to hundreds of Google Workspace training labs in the Qwiklabs learning platform. </p> </div> </article> <article class="col col-s-6 col-m-6 col-l-4"> <div class="icon-copy-grid--item"> <h4 class="icon-copy-grid--item-title"> Operational health reviews </h4> <p class="icon-copy-grid--item-description"> Quarterly reviews with trusted advisors to manage your customer support experience and identify key operational metrics for continuous improvement. </p> </div> </article> <article class="col col-s-6 col-m-6 col-l-4"> <div class="icon-copy-grid--item"> <h4 class="icon-copy-grid--item-title"> Familiarity with your business </h4> <p class="icon-copy-grid--item-description"> Work with a team that is familiar with your applications and systems through Google Customer Aware Support. </p> </div> </article> <article class="col col-s-6 col-m-6 col-l-4"> <div class="icon-copy-grid--item"> <h4 class="icon-copy-grid--item-title"> Third Party technology support </h4> <p class="icon-copy-grid--item-description"> Assistance with the setup, configuration and technical support of third-party applications. </p> </div> </article> <article class="col col-s-6 col-m-6 col-l-4"> <div class="icon-copy-grid--item"> <h4 class="icon-copy-grid--item-title"> New product previews </h4> <p class="icon-copy-grid--item-description"> Access Google Cloud’s solutions up to 20+ months in advance and test upcoming features. </p> </div> </article> </div> </div> </section> <section class="section__pricing-plans eyebrow-section eyebrow-section__full-content" id="support-plans"> <div class="page--full"> <div class="cols-row"> <h1 class="eyebrow-section--heading col col-s-12 col-m-8"> Compare Customer Care offerings </h1> <p class="eyebrow-section--description col col-s-12 col-m-8"> Choose the offering that better addresses your business needs. </p> </div> </div> <div class="page--full"> <div class="cols-row" data-equal-heights="" data-equal-heights-selectors="[ 'js-pricing-sku', 'pricing-plans__plan-intro', 'features-included-applications', 'pricing-plans__discount-tag-container', 'pricing-plans__plan-price' ]"> <div class="pricing-plans"> <div class="pricing-plans__plan pricing-plans__plan--featured"> <div class="pricing-plans__plan-title-container js-pricing-sku"> <div class="pricing-plans__plan-info"> <h4 class="pricing-plans__plan-title"> Enhanced Support </h4> <p> Accelerated response times, with 24/7 access to priority support. Included in Google Workspace <a href="/web/20210506132029/https://workspace.google.com/intl/en_id/pricing.html">Enterprise</a> edition. </p> </div><a class="pricing-plans__cta button button--primary" data-g-action="premium support" data-g-event="support: support plans" data-g-label="body" href="https://web.archive.org/web/20210506132029/https://cloud.google.com/support/upgrade/?hl=en" target="_blank">Contact sales</a> <a class="pricing-plans__link link--block link--block__point-down" data-g-action="calculate premium support cost" data-g-event="support: support plans" data-g-label="https://cloud.google.com/products/calculator/#tab=enterprise-support" href="https://web.archive.org/web/20210506132029/https://cloud.google.com/products/calculator/#tab=enhanced-support?hl=en" target="_blank">Calculate Enhanced Support cost</a> <a class="pricing-plans__link link--block link--block__point-down" href="https://web.archive.org/web/20210506132029/https://cloud.google.com/support/upgrade/?hl=en"></a> </div> <div class="pricing-plans__features-wrapper" data-pricing-zippy="" data-pricing-zippy-breakpoints="['xsmall', 'small']" data-pricing-zippy-opened="true" ng-cloak=""> <div class="pricing-plans__expand-cta" onclick="sendTracking(event, 'Enhanced Support');"> <span class="pricing-plans__expand-more-cta">Show features</span> <span class="pricing-plans__expand-more-cta">Hide features</span> </div> <ul class="pricing-plans__features features-general"> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Enhanced Support product link" data-g-event="" data-g-label="" href=""></a> One hour response time for P1 cases </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Enhanced Support product link" data-g-event="" data-g-label="" href=""></a> 24/7 for P1 and P2 cases </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Enhanced Support product link" data-g-event="" data-g-label="" href=""></a> Case and phone support </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Enhanced Support product link" data-g-event="" data-g-label="" href=""></a> Technical experts with advanced product knowledge </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Enhanced Support product link" data-g-event="" data-g-label="" href=""></a> Third Party Technology Support </li> </ul> </div> </div> <div class="pricing-plans__plan"> <div class="pricing-plans__plan-title-container js-pricing-sku"> <div class="pricing-plans__plan-info"> <h4 class="pricing-plans__plan-title"> Standard Support </h4> <p> Standard Support is included with a Google Workspace subscription. </p> </div> </div> <div class="pricing-plans__features-wrapper" data-pricing-zippy="" data-pricing-zippy-breakpoints="['xsmall', 'small']" data-pricing-zippy-opened="false" ng-cloak=""> <div class="pricing-plans__expand-cta" onclick="sendTracking(event, 'Standard Support');"> <span class="pricing-plans__expand-more-cta">Show features</span> <span class="pricing-plans__expand-more-cta">Hide features</span> </div> <ul class="pricing-plans__features features-general"> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Standard Support product link" data-g-event="" data-g-label="" href=""></a> Four hour SLO for P1 Support cases </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Standard Support product link" data-g-event="" data-g-label="" href=""></a> 24/7 for P1 cases </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Standard Support product link" data-g-event="" data-g-label="" href=""></a> Case and phone support </li> </ul> </div> </div> <div class="pricing-plans__plan"> <div class="pricing-plans__plan-title-container js-pricing-sku"> <div class="pricing-plans__plan-info"> <h4 class="pricing-plans__plan-title"> Premium Support </h4> <p> Proactive and tailored support for your most business-critical needs. </p> </div><a class="pricing-plans__cta button button--ghost" href="https://web.archive.org/web/20210506132029/https://cloud.google.com/support/upgrade/?hl=en" target="_blank">Contact sales</a> <a class="pricing-plans__link link--block link--block__point-down" href="https://web.archive.org/web/20210506132029/https://cloud.google.com/products/calculator/#tab=premium-support?hl=en" target="_blank">Calculate Premium Support cost</a> </div> <div class="pricing-plans__features-wrapper" data-pricing-zippy="" data-pricing-zippy-breakpoints="['xsmall', 'small']" data-pricing-zippy-opened="false" ng-cloak=""> <div class="pricing-plans__expand-cta" onclick="sendTracking(event, 'Premium Support');"> <span class="pricing-plans__expand-more-cta">Show features</span> <span class="pricing-plans__expand-more-cta">Hide features</span> </div> <ul class="pricing-plans__features features-general"> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Premium Support product link" data-g-event="" data-g-label="" href=""></a> 15-minute response time for P1 cases </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Premium Support product link" data-g-event="" data-g-label="" href=""></a> 24/7 for P1, P2 and P3 cases </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Premium Support product link" data-g-event="" data-g-label="" href=""></a> Case and phone support </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Premium Support product link" data-g-event="" data-g-label="" href=""></a> Technical experts with advanced product knowledge </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Premium Support product link" data-g-event="" data-g-label="" href=""></a> Third Party Technology Support </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Premium Support product link" data-g-event="" data-g-label="" href=""></a> Technical Account Manager </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Premium Support product link" data-g-event="" data-g-label="" href=""></a> Customer Aware Support </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Premium Support product link" data-g-event="" data-g-label="" href=""></a> Operational health reviews </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Premium Support product link" data-g-event="" data-g-label="" href=""></a> Intelligent systems </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Premium Support product link" data-g-event="" data-g-label="" href=""></a> Training </li> <li class="pricing-plans__feature feature-icon icon--check-mark"> <a class="pricing-plans__feature-text" data-g-action="Premium Support product link" data-g-event="" data-g-label="" href=""></a> New products previews </li> </ul> </div> </div> </div> </div> </div> </section> <section class="section--block support-value-add-services centered-message"> <div class="page--full"> <h2 class="centered-message__title"> Value Add Services </h2> <p class="centered-message__copy"> Expand your Premium Support offering with Value Add Services available for purchase. </p> </div> </section> <section class="section--block support-assured-support centered-message"> <div class="page--full"> <h4 class="centered-message__subtitle"> Assured Support for Google Workspace </h4> <p class="centered-message__copy"> Accelerate your information governance journey with Assured Support, a simple way for organizations with tight governance requirements to control who and where their support comes from. Simple set-up and stringent controls deliver all the benefits of Premium Support wrapped in an additional layer of governance. Now available for the US region, the Assured Support Value Add Service, keeps the same benefits of Premium Support, with the added benefit that Support is provided by US persons in US locations. </p> </div> </section> <section class="section--block support-most-common-topics centered-message centered-message--grid" id="gsuite-trouble-shooting"> <div class="page--full"> <h2 class="centered-message__title"> Google Workspace troubleshooting </h2> <p class="centered-message__copy"> Get troubleshooting help for common issues or visit the Google Workspace Admin <a data-g-action="Help Center" data-g-event="Support: Troubleshooting" data-g-label="https://support.google.com/a#topic=29157" href="https://web.archive.org/web/20210506132029/https://support.google.com/a?hl=en#topic=29157" target="_blank">Help Center</a>. </p> <ul class="centered-message__list"> <li class="centered-message__item"> <a class="centered-message__link material-icons-extended-pseudo link--block" data-g-action="verify my domain" data-g-event="support: troubleshooting" data-g-label="https://support.google.com/quickfixes/answer/6252336?utm_source=mktg&utm_medium=web&utm_campaign=apps" href="https://web.archive.org/web/20210506132029/https://support.google.com/quickfixes/answer/6252336?utm_source=mktg&utm_medium=web&utm_campaign=apps&hl=en" target="_blank"><img alt="" class="centered-message__icon" src="/web/20210506132029im_/https://workspace.google.com/static/img/verify-domain.svg?cache=6256bc2"> <span class="centered-message__caption">Verify my domain</span></a> </li> <li class="centered-message__item"> <a class="centered-message__link material-icons-extended-pseudo link--block" data-g-action="find domain settings" data-g-event="support: troubleshooting" data-g-label="https://support.google.com/quickfixes/answer/6252371?utm_source=mktg&utm_medium=web&utm_campaign=apps" href="https://web.archive.org/web/20210506132029/https://support.google.com/quickfixes/answer/6252371?utm_source=mktg&utm_medium=web&utm_campaign=apps&hl=en" target="_blank"><img alt="" class="centered-message__icon" src="/web/20210506132029im_/https://workspace.google.com/static/img/domain-settings.svg?cache=9d1ef3c"> <span class="centered-message__caption">Find domain settings</span></a> </li> <li class="centered-message__item"> <a class="centered-message__link material-icons-extended-pseudo link--block" data-g-action="set up email" data-g-event="support: troubleshooting" data-g-label="https://support.google.com/quickfixes/answer/6326483?rd=1" href="https://web.archive.org/web/20210506132029/https://support.google.com/quickfixes/answer/6326483?rd=1&hl=en" target="_blank"><img alt="" class="centered-message__icon" src="/web/20210506132029im_/https://workspace.google.com/static/img/setup-email.svg?cache=b0bc158"> <span class="centered-message__caption">Set up email</span></a> </li> <li class="centered-message__item"> <a class="centered-message__link material-icons-extended-pseudo link--block" data-g-action="set up my phone" data-g-event="support: troubleshooting" data-g-label="https://support.google.com/quickfixes/answer/6252399?utm_source=mktg&utm_medium=web&utm_campaign=apps" href="https://web.archive.org/web/20210506132029/https://support.google.com/quickfixes/answer/6252399?utm_source=mktg&utm_medium=web&utm_campaign=apps&hl=en" target="_blank"><img alt="" class="centered-message__icon" src="/web/20210506132029im_/https://workspace.google.com/static/img/setup-phone.svg?cache=f0ecef1"> <span class="centered-message__caption">Set up my phone</span></a> </li> <li class="centered-message__item"> <a class="centered-message__link material-icons-extended-pseudo link--block" data-g-action="use gmail with outlook" data-g-event="support: troubleshooting" data-g-label="https://support.google.com/quickfixes/answer/6252390?utm_source=mktg&utm_medium=web&utm_campaign=apps" href="https://web.archive.org/web/20210506132029/https://support.google.com/quickfixes/answer/6252390?utm_source=mktg&utm_medium=web&utm_campaign=apps&hl=en" target="_blank"><img alt="" class="centered-message__icon" src="/web/20210506132029im_/https://workspace.google.com/static/img/gmail-outlook.svg?cache=d711605"> <span class="centered-message__caption">Use Gmail with Outlook</span></a> </li> <li class="centered-message__item"> <a class="centered-message__link material-icons-extended-pseudo link--block" data-g-action="send/receive with another email" data-g-event="support: troubleshooting" data-g-label="https://support.google.com/quickfixes/answer/6268763?utm_source=mktg&utm_medium=web&utm_campaign=apps" href="https://web.archive.org/web/20210506132029/https://support.google.com/quickfixes/answer/6268763?utm_source=mktg&utm_medium=web&utm_campaign=apps&hl=en" target="_blank"><img alt="" class="centered-message__icon" src="/web/20210506132029im_/https://workspace.google.com/static/img/send-receive.svg?cache=86ae213"> <span class="centered-message__caption">Send/receive with<br> another email</span></a> </li> <li class="centered-message__item"> <a class="centered-message__link material-icons-extended-pseudo link--block" data-g-action="reset a password" data-g-event="support: troubleshooting" data-g-label="https://support.google.com/quickfixes/answer/6252344?utm_source=mktg&utm_medium=web&utm_campaign=apps" href="https://web.archive.org/web/20210506132029/https://support.google.com/quickfixes/answer/6252344?utm_source=mktg&utm_medium=web&utm_campaign=apps&hl=en" target="_blank"><img alt="" class="centered-message__icon" src="/web/20210506132029im_/https://workspace.google.com/static/img/reset-password.svg?cache=11d4f96"> <span class="centered-message__caption">Reset a password</span></a> </li> <li class="centered-message__item"> <a class="centered-message__link material-icons-extended-pseudo link--block" data-g-action="billing & payments" data-g-event="support: troubleshooting" data-g-label="https://support.google.com/quickfixes/answer/6314022?utm_source=mktg&utm_medium=web&utm_campaign=apps" href="https://web.archive.org/web/20210506132029/https://support.google.com/quickfixes/answer/6314022?utm_source=mktg&utm_medium=web&utm_campaign=apps&hl=en" target="_blank"><img alt="" class="centered-message__icon" src="/web/20210506132029im_/https://workspace.google.com/static/img/billing-payments.svg?cache=8798432"> <span class="centered-message__caption">Billing & Payments</span></a> </li> </ul> </div> </section> <section class="section--block support-languages-contact-hours centered-message"> <div class="page--full"> <h4 class="centered-message__subtitle"> Google Workspace Support <a data-g-action="Support Contact Table" data-g-event="Support: Contact Table" data-g-label="https://support.google.com/a/table/3247295" href="https://web.archive.org/web/20210506132029/https://support.google.com/a/table/3247295?hl=en" target="_blank">languages, contact and hours of operations</a>. </h4> </div> </section> <section class="section--block support-consulting-services centered-message"> <div class="page--full"> <h4 class="centered-message__subtitle"> Looking for customized solutions? Learn about our <a data-g-action="Support Consulting Services" data-g-event="Support: Consulting Services" data-g-label="https://cloud.google.com/consulting" href="https://web.archive.org/web/20210506132029/https://cloud.google.com/consulting/?hl=en" target="_blank">consulting services</a>. </h4> </div> </section> <section class="section--block two-column-content support-get-started"> <div class="two-column-content__eyebrow"> <div class="page--full"> <div class="cols-row"> <h1 class="eyebrow-section--heading col col-s-12 col-m-8"> Get Started </h1> </div> </div> </div> <div class="page--full"> <div class="cols-row two-column-content__wrapper"> <div class="col col-s-12 col-m-6"> <h2 class="content-block__title"> Enhanced Support </h2> <p class="content-block__paragraph"> Faster response times, with 24/7 access to priority Support. </p> <p class="content-block__ctas"> <a class="button button--primary" data-g-action="enhanced support" data-g-event="support: get started with enhanced 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data-g-event="Support: Get Started With Premium Support" data-g-label="/terms/tssg.html" href="/web/20210506132029/https://workspace.google.com/intl/en_id/terms/tssg.html">here</a>. </p> </div> </section> </main> <footer class="footer" id="footer" role="contentinfo"> <div class="page--full"> <div class="footer--top"> <div class="social--follow"> <ul> <li class="social--follow-item"> <span class="social--blog">Follow our <a aria-label="Blog" class="social--blog-link" data-g-action="footer social links" data-g-event="support" data-g-label="blog" href="https://web.archive.org/web/20210506132029/https://cloud.google.com/blog/products/workspace">Blog</a></span> </li> <li class="social--follow-item"> <a aria-label="Twitter" class="social--follow-link" data-g-action="footer social links" data-g-event="support" data-g-label="twitter" href="https://web.archive.org/web/20210506132029/https://twitter.com/googleworkspace"><svg class="icon-twitter social--icon" viewbox="0 0 273.4 222.2" 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