Support - Contact us

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You can recognize these fake emails by the sender and content pretending to be from "Simply.com", but the sender address is not from the "simply.com" domain.</p> </div> <h1>Frequently Asked Questions</h1> <p class="lead">We have many helpful guides to help you with your product with us. Choose a related category for your question.</p> <div class="row"> <div class="col-md-6 offset-md-6"> <form action="/en/support/search/" method="get" class="mb-3"> <div class="input-group input-group-lg"> <input type="search" name="q" id="support-q" value="" class="form-control form-control-lg bg-light" placeholder="Search our articles" required="required"> <button type="submit" class="btn btn-secondary btn-lg">Search</button> </div> </form> </div> </div> <div class="row"> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-faded p-3 rounded"> <i class="fa-duotone fa-fw fa-newspaper fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/en/support/faq/1click/" class="stretched-link text-decoration-none fw-bold text-start text-break"> 1-Click installation</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-faded p-3 rounded"> <i class="fa-duotone fa-fw fa-newspaper fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/en/support/faq/asp/" class="stretched-link text-decoration-none fw-bold text-start text-break"> ASP & ASP.NET</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-faded p-3 rounded"> <i class="fa-duotone fa-fw fa-newspaper fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/en/support/faq/domain/" class="stretched-link text-decoration-none fw-bold text-start text-break"> Domain & DNS</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-faded p-3 rounded"> <i class="fa-duotone fa-fw fa-newspaper fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/en/support/faq/ftp/" class="stretched-link text-decoration-none fw-bold text-start text-break"> FTP</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-faded p-3 rounded"> <i class="fa-duotone fa-fw fa-newspaper fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/en/support/faq/general/" class="stretched-link text-decoration-none fw-bold text-start text-break"> General</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-faded p-3 rounded"> <i class="fa-duotone fa-fw fa-newspaper fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/en/support/faq/mail/" class="stretched-link text-decoration-none fw-bold text-start text-break"> Mail</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-faded p-3 rounded"> <i class="fa-duotone fa-fw fa-newspaper fa-2x" style="--fa-primary-color: var(--bs-primary); --fa-secondary-color: var(--bs-cta); --fa-secondary-opacity: 1"></i> </div> <h3 class="m-0 h5 text-break"><a href="/en/support/faq/mssql/" class="stretched-link text-decoration-none fw-bold text-start text-break"> Microsoft SQL Server</a></h3> </div> </div> </div> <div class="col-md-6 col-xxl-4 col-xs-6"> <div class="card border-0 bg-light-blue rounded-3 mb-3"> <div class="card-body p-xl-4 position-relative d-flex w-100 align-items-center gap-3"> <div class="bg-dark-faded p-3 rounded"> <i class="fa-duotone fa-fw fa-database fa-2x" style="--fa-primary-color: var(--bs-primary); 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Make sure to specify an e-mail address that works.</small> </div> </div> <div class="form-group row"> <label for="domain" class="col-lg-3 col-form-label col-form-label-lg">Regarding domain</label> <div class="col-lg-9"> <input name="domain" type="text" inputmode="url" id="domain" class="form-control form-control-lg" value="" tabindex="4" list="listproducts" spellcheck="false" placeholder="E.g. example.com"> <datalist id="listproducts"> </datalist> </div> </div> <div class="form-group row"> <label for="subject" class="col-lg-3 col-form-label col-form-label-lg">Subject</label> <div class="col-lg-9"> <input name="subject" type="text" class="required form-control form-control-lg" id="subject" value="" tabindex="5" required="required" autocomplete="off"> </div> </div> <div class="form-group row"> <label for="question" class="col-lg-3 col-form-label col-form-label-lg">Question </label> <div class="col-lg-9"> <textarea name="question" data-elastic="true" class="support-text form-control form-control-lg pb-4" id="question" rows="10" tabindex="6" required="required"></textarea> <small class="form-help text-end small dimmed ms-2 position-absolute mt-n4"><i class="fab fa-fw fa-markdown" data-bs-toggle="tooltip" title="We support Markdown in this field"></i> Markdown supported </small> </div> </div> <div class="row d-none d-lg-block"> <div class="col-xl-9 offset-xl-3"> <div id="login-to-verify" class="alert alert-info d-none alert-dismissible"> <button type="button" class="btn-close" data-bs-dismiss="alert"></button> <h3>Help us help you</h3> <p>Before creating this ticket, please log in to the domain's Simply.com account to confirm your identity, so we can help you even better.</p> <p>Without having confirmed your identity, we cannot give out sensitive information or assist you in a similar fashion.</p> <p class="fw-bold">It is NOT required that you log in, in order to contact us.</p> <div class="form-group d-grid gap-2 d-xxl-block"> <a href="/en/controlpanel/" class="btn btn-info" target="_blank"><i class="far fa-sign-in fa-fw"></i> Log in to Simply.com account</a> <button class="btn btn-outline-info" data-bs-dismiss="alert"><i class="far fa-check fa-fw"></i> Continue without logging in</button> </div> </div> </div> </div> <div id="suggestions" class="d-none"> </div> <div class="form-group row"> <div class="col-lg-9 offset-lg-3"> <div id="cf-turnstile" data-action="newticket" data-callback="turnstileCallback" data-start-callback="turnstileStartCallback"></div> </div> </div> <div class="form-group row"> <div class="col-lg-9 offset-lg-3"> <div class="row"> <div class="col-lg-6"> <button class="btn btn-outline-dark btn-block mb-3 btn-lg" onclick="$('#upload').click(); 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}); progressText.innerHTML = 'Vedh忙fter...'; }); $('#supportnotice').on('click', function (event) { $('#question').focus(); event.preventDefault(); }); $('#question').on('focus change keydown keyup', function () { $('#supportnotice').addClass('d-none'); sessionStorage.setItem('supportticket-draft', $('#question').val()); }); $('#question').on('blur', function () { if ($(this).val().length > 0) { $('#supportnotice').addClass('d-none'); } else if (LoggedIn) { $('#supportnotice').removeClass('d-none'); } }); var CapsLockWarned = false; $('#subject, #question').on('keyup', function (event) { if (event.originalEvent.getModifierState('CapsLock') && !CapsLockWarned) { CapsLockWarned = true; UnoEuro.Dialog('Caps Lock', '<p>You have switched on the CAPS LOCK key on your keyboard so you only write in capital letters. Use instead SHIFT button to write capital letters.</p><p>Please turn off CAPS-LOCK so your text is easier to read :)</p>'); } }); $('#account, #domain').on('blur', function () { window.axios.get('/ajax/support.checkaccount.php?domain=' + $('#domain').val()).then((response) => { if (!response.data.verified && response.data.shouldverify) { $('#login-to-verify').toggleClass('d-none', false); } else { $('#login-to-verify').toggleClass('d-none', true); } }); }).on('keydown', function (e) { if (e.which === 32) { e.preventDefault(); } }); document.getElementById('question').addEventListener('keyup', function (e) { if (e.keyCode === 32) { findSuggestions(); } }) $('#question').on('keyup', throttle(2 * 1000, function () { // findSuggestions() })); function findSuggestions() { let element = $('#suggestions'); window.axios.post('/en/ajax/support-suggestions/', { question: $('#question').val(), subject: $('#subject').val() }).then((response) => { if (response.data.length) { element.html(response.data).removeClass('d-none'); 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It is not safe to use this password.</p> <p class="fw-bold">We strongly advice you to choose another password.</p> <p>Enter your password here for more information: <a href="https://haveibeenpwned.com/Passwords" target="_blank" class="fw-bold" rel="nofollow">https://haveibeenpwned.com/Passwords</a>.</p> </div> <div class="modal-footer"> <button type="button" class="btn btn-primary" data-bs-dismiss="modal">Got it</button> </div> </div> </div> </div> <noscript> <img src="/noscript.png" width="1" height="1" alt=""> </noscript> <script> /* Old IE-compat code */ if (window.document.documentMode) { var el = document.getElementById('ie-warning'); if (el.classList) { el.classList.remove('d-none'); } el.style.cssText = 'display: block;'; el.setAttribute('style', 'display: block'); el.className += " d-block"; } </script> <script> (function () { var mmapiws = window.__mmapiws = window.__mmapiws || {}; mmapiws.accountId = 11830; var loadDeviceJs = function () { var element = document.createElement('script'); element.async = true; element.src = 'https://device.maxmind.com/js/device.js'; document.body.appendChild(element); }; if (window.addEventListener) { window.addEventListener('load', loadDeviceJs, false); } else if (window.attachEvent) { window.attachEvent('onload', loadDeviceJs); } })(); </script> </body> </html>

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