Official GoTo Webinar Help - GoTo Webinar Support

<!DOCTYPE html> <html lang="en"> <head> <meta charset="UTF-8"> <title>Official GoTo Webinar Help - GoTo Webinar Support</title> <link rel="canonical" href="https://support.goto.com/webinar"> <meta name="description" content="GoTo support is here to help! Browse help articles, video tutorials, user guides, and other resources to learn more about using GoTo Webinar. " /> <meta http-equiv="X-UA-Compatible" content="IE=edge"> <meta name="viewport" content="width=device-width, initial-scale=1"> <meta name="google-site-verification" content="qdVoG001pinniM-r4Oqd3g4wrZmTC1YqYfafUSNOjZE"> <meta name="robots" content="index, follow"> <meta name="product_id" content="gotowebinar"> <meta name="product_name" content="GoTo Webinar"> <meta property="og:title" content="Official GoTo Webinar Help"> <meta property="og:description" content="GoTo support is here to help! Browse help articles, video tutorials, user guides, and other resources to learn more about using GoTo Webinar. 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"> <meta property="twitter:url" content="https://support.goto.com/webinar"> <link rel="icon" href="https://assets.cdngetgo.com/dims4/default/7519db3/2147483647/thumbnail/128x128/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2Fd8%2F33%2F7746d29d4e00913571e38c9e1bf0%2Fgtc-favicon-color.png" type="image/x-icon"> <link rel="preload" href="/assets/fonts/lato/Lato-Regular2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Bold2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Light2.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Semibold.woff2" as="font" type="font/woff2" crossorigin /><link rel="preload" href="/assets/fonts/lato/Lato-Italic.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.ttf" as="font" type="font/ttf" crossorigin /><link rel="preload" href="/assets/fonts/togo/togoicons.woff" as="font" type="font/woff" crossorigin /><link rel="preload" href="https://assets.cdngetgo.com/resource/assets/images/care/all_product_logos/color_icons_no_text.28b9f3f5418108a52d30cadc362b82b9.svg" as="image" /><link /><link rel="stylesheet" type="text/css" href="https://assets.cdngetgo.com/resource/assets/styles/care/main.min.c56b91b94878d8e5774f66887c0cb4d1.gz.css" /> <script type="text/javascript" src="https://assets.cdngetgo.com/resource/assets/scripts/libs/plugins/lscache.min.e76c49b68c5c8ba2cc42f161befe6778.gz.js" id="lsCache"></script>  <script async="async" src="//consent.trustarc.com/notice?domain=goto.com&c=teconsent&js=nj&noticeType=bb&gtm=1&text=true&language=""" crossorigin=""> </script>   <script> (function(w, d, s, l, i) { w[l] = w[l] || []; w[l].push({ 'gtm.start': new Date().getTime(), event: 'gtm.js' }); var f = d.getElementsByTagName(s)[0], j = d.createElement(s), dl = l != 'dataLayer' ? 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We apologize for the inconvenience.", "lastPassFreeWebformHeader" : "Contact Support", "lastPassFreeWebformUpgradeHeader" : "Upgrade for Personal Support", "lastPassFreeWebformUpgradeText" : "For 24/7 personal support from the LastPass team, consider upgrading to Premium or Families.", "lastPassFreeWebformUpgradeLink" : "https://www.lastpass.com/lp/premium-vs-families", "lastPassFreeWebformUpgradeLinkText" : "Explore upgrade options", "lastPassFreeWebformBillingText" : "Having trouble upgrading or renewing? We're happy to help with any billing issues impacting your paid account!", "lastPassFreeWebformBillingLinkText" : "Submit a billing case", "lastPassFreeWebformSupportCenterHeader" : "Support Center", "lastPassFreeWebformSupportCenterText" : "Search our robust collection of help articles and resources for answers. 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Note: My Cases is not available to all users. If you don't see the My Cases link, enter your details below and continue.", "callMeFormHeading" : "Our Call Me option is the quickest way to get assistance from our support team.", "callMeFormHeadingSub" : "Provide your email address, phone number and some details about the call before clicking Call Me. The next available support agent will call you.", "callMeFormSubmitButton" : "Call Me", "web2CallFormHeading" : "Before calling, help us assist you by providing the information below!", "web2CallFormHeadingSub" : "If you prefer to skip this step, we will verify your identity when you call.", "web2CallFormSupportMessaging" : "Our agents can support you in English, Spanish, and Portuguese around the clock. 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Don’t have a case open? Submit the form below.", "contactUsFormLoggedOutHeading" : "If you have an account, you can sign in and check the status of an existing support ticket on the <a>MyCases</a> page. Don’t have a case open? Submit the form below.", "contactUsFormSelectCustomerRoleLabel" : "Select your role", "formValidationInvalidLength" : "Invalid length", "customerRoleSelectOptions" : "[{\"text\": \"Select\", \"value\": \"\"},{\"text\":\"Organizer\", \"value\": \"Organizer\"},{\"text\": \"Attendee\", \"value\": \"Attendee\"},{\"text\": \"Other\", \"value\": \"Other\"}] ", "formValidationAttachments" : "1", "formValidationMiradoreAttachments" : "10", "customerRoleSelectOptionsGTC" : "[{\"text\": \"Select\", \"value\": \"\"},{\"text\":\"Super Admin/Admin\", \"value\": \"Super admin/Admin\"},{\"text\": \"Partner\", \"value\": \"Partner\"},{\"text\": \"User\", \"value\": \"User\"},{\"text\": \"Other\", \"value\": \"Other\"}]", "contactUsFormSelectCustomerRoleGTCLabel" : "Select your role:", "contactUsFormSelectCustomerRoleGTCNotif" : "Most requests (troubleshooting, system changes, etc.) require admin permissions. Please ensure your admin is available for the call.", "contactUsFormSelectCustomerRoleGTCNotifCallMe" : "We recommend selecting \"Call Support\" so you and your admin can call together at your convenience.", "machineTranslationBanner" : "<div id=\"machine-translated-banner\">\r\n <div class=\"banner-container\">\r\n <div class=\"banner-icon\">\r\n <img src=\"https://assets.cdngetgo.com/62/40/b1ee6cb34d45a7d9b89030812a9a/globe.svg\" alt=\"Globe icon\" />\r\n </div>\r\n <div class=\"banner-text\">\r\n <p>\r\n <b>\r\n <span>This article has been machine translated. You can open the</span>\r\n <a href=\"linktoenglisharticle\" id=\"mt-english-article-link\" title=\"English version of the article here\"> English version of the article here</a>\r\n </b>\r\n </p>\r\n <p><i>Please help us improve the translation by filling out the survey below.</i></p>\r\n </div>\r\n <div class=\"banner-chevron\" id=\"banner-show-legal\">\r\n <div id=\"chevron-arrow\" class=\"down\"> </div>\r\n </div>\r\n </div>\r\n <hr/>\r\n <div class=\"banner-legal\" id=\"banner-legal\">\r\n <p>\r\n <i>\r\n <a href=\"linktoLegal\" title=\"Click here for legal\" id=\"mt-banner-link-to-legal\">The official version of this content is in English.</a> Some of the content of the GoTo documentation has been machine translated to make it easier to access. GoTo has no control over machine translated content, which may contain errors, inaccuracies, or inappropriate language. 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data-wa-link="" href="https://support.logmein.com/central" title="Central">Central </a></h3> </div> <div class="product-description">Remote monitoring & management</div> </div> </div> </div> <div class="prod-column"> <div class="product-list"> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="rescue" data-modal="close"><a data-wa-link="" href="https://support.logmeininc.com/rescue/products" title="Rescue">Rescue </a></h3> </div> <div class="product-description">Remote IT support</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotomypc" data-modal="close"><a data-wa-link="" href="https://support.gotomypc.com" title="GoToMyPC">GoToMyPC </a></h3> </div> <div class="product-description">Remote desktop access</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="gotoassist_remote_support_4" data-modal="close"><a data-wa-link="" href="/gotoassist/products" title="GoToAssist">GoToAssist </a></h3> </div> <div class="product-description">Remote support software</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="hamachi" data-modal="close"><a data-wa-link="" href="/hamachi" title="Hamachi">Hamachi </a></h3> </div> <div class="product-description">Hosted VPN service</div> </div> <div class="download-article"> <div class="download-article-header"> <h3 data-productid="remotelyanywhere" data-modal="close"><a data-wa-link="" href="https://support.logmeininc.com/remotelyanywhere" title="RemotelyAnywhere">RemotelyAnywhere </a></h3> </div> <div class="product-description">On-prem remote access solution</div> </div> </div> </div> </div> </div> </div> </section> </div> </li> <li class="hidden-xs hidden-sm hidden-md" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/gtw-community-top-nav" title="Community" class="care-top-navigation__nav-link" target="_blank">Community </a> </li> <li class="hidden-xs hidden-sm hidden-md" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/EmbGtwSupTopNav" title="Trainings" class="care-top-navigation__nav-link" target="_blank">Trainings </a> </li> </ul> </nav> <section class="CoveoSearchInterface care-top-navigation__search js-coveo-search-widget" data-design="new" style="display: none" > <div class="coveo-search-section"> <div id="js-coveo-searchbox-top-nav" class="CoveoSearchbox" data-placeholder="Type your question here to search" data-query-suggest-character-threshold="1" ></div> </div> </section> <div class="care-top-navigation-mobile-browse-tree-categories is-hidden hidden-lg"> <button type="button" id="js-care-top-navigation-browse-tree-open-button" class="care-top-navigation-mobile-browse-tree-categories-button" > <img src="/assets/images/care/topnav/browse-categories.svg" /> Browse categories </button> </div> <div class="care-top-navigation-mobile-browse-tree-categories 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care-top-navigation__menu-link" data-test="navbar-language-en" title="English">English </a></li> <li role="menuitem"><a data-wa-link="" href="fr" class="js-care-top-navigation-language js-care-top-navigation-language-fr care-top-navigation__menu-link" data-test="navbar-language-fr" title="français">français </a></li> <li role="menuitem"><a data-wa-link="" href="it" class="js-care-top-navigation-language js-care-top-navigation-language-it care-top-navigation__menu-link" data-test="navbar-language-it" title="italiano">italiano </a></li> <li role="menuitem"><a data-wa-link="" href="de" class="js-care-top-navigation-language js-care-top-navigation-language-de care-top-navigation__menu-link" data-test="navbar-language-de" title="Deutsch">Deutsch </a></li> <li role="menuitem"><a data-wa-link="" href="es" class="js-care-top-navigation-language js-care-top-navigation-language-es care-top-navigation__menu-link" data-test="navbar-language-es" title="español">español </a></li> <li role="menuitem"><a data-wa-link="" href="pt" class="js-care-top-navigation-language js-care-top-navigation-language-pt care-top-navigation__menu-link" data-test="navbar-language-pt" title="português">português </a></li> <li role="menuitem"><a data-wa-link="" href="nl" class="js-care-top-navigation-language js-care-top-navigation-language-nl care-top-navigation__menu-link" data-test="navbar-language-nl" title="Nederlands">Nederlands </a></li> </ul> </li> <li class="hidden-xs hidden-sm hidden-md" id="js-care-top-navigation-contact-us-button" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/gtw-contact" title="Contact Support" class="care-top-navigation__nav-link care-top-navigation__menu-link">Contact Support </a> </li> <li class="hidden-xs hidden-sm hidden-md service-status-link-li" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link" target="_blank" data-wa-link="" href="https://status.goto.com" title="Service Status" > Service Status <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="care-top-navigation__dropdown-menu-parent"> <a id="js-care-top-navigation-user-dropdown-opener" class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar" href="#" title="Sign in" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" data-test="navbar-topright-links1" data-wa-link="" > <img id="js-desktop-avatar" class="dropdown-avatar hidden-xs hidden-sm hidden-md" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <img id="js-mobile-avatar" class="dropdown-avatar hidden-lg" src="/assets/images/care/topnav/icon-hamburger.svg" alt="User Avatar" /> </a> <ul id="js-care-top-navigation-user-dropdown" class="care-top-navigation__user-menu care-top-navigation__dropdown-menu" role="menu" aria-labelledby="js-care-top-navigation-user-avatar" > <li class="hidden-lg 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is-visible-user-authenticated"> <a class="care-top-navigation__nav-link care-top-navigation__menu-link" href="https://support.goto.com/" title="Browse Products" data-wa-link="" > Browse Products </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a class="care-top-navigation__nav-link care-top-navigation__service-status service-status-link is-dropdown" target="_blank" data-wa-link="" href="https://status.goto.com" title="Service Status" > Service Status <span class="icon-placeholder" title="" data-plannedoutagetext="" data-outagetext="" ></span> </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/gtw-community-top-nav" title="Community" class="care-top-navigation__nav-link" target="_blank">Community </a> </li> <li class="hidden-lg is-visible-non-authenticated is-visible-user-authenticated" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/EmbGtwSupTopNav" title="Trainings" class="care-top-navigation__nav-link" target="_blank">Trainings </a> </li> <li class="is-visible-non-authenticated" role="menuitem" > <a id="js-care-top-navigation-sign-in" class="care-top-navigation__menu-link" href="#" title="Sign in" data-wa-link="" > Sign in </a> </li> <li class="hidden-lg care-top-navigation__divider"></li> <li class="hidden-lg"> <div class="js-care-top-navigation-user-avatar care-top-navigation__user-avatar care-top-navigation__user-avatar--mobile care-top-navigation__menu-link" title="Sign in" > <img id="js-dropdown-user-avatar" src="/assets/images/care/topnav/default-user-avatar.jpg" alt="User Avatar" /> <span></span> </div> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/help-myaccount" title="My Account" data-wa-link="" > <i class="icon icon-person-outline"></i> <span>My Account</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/personal_info" title="Personal Info" data-wa-link="" > <i class="icon icon-account-box"></i> <span>Personal Info</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://link.goto.com/sign_in_security" title="Sign In & Security" data-wa-link="" > <i class="icon icon-lock"></i> <span>Sign In & Security</span> </a> </li> <li role="menuitem"> <a class="care-top-navigation__menu-link" href="https://support.goto.com/webinar/mycases" target="_blank" title="My Cases" aria-label="My Cases" data-wa-link="" > <i class="icon icon-question-answer"></i> <span>My Cases</span> </a> </li> <li id="js-care-top-navigation-products-divider" class="care-top-navigation__divider" role="separator" ></li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-account-admin" class="care-top-navigation__menu-link" href="https://link.goto.com/myaccount-ext-admin" title="Billing Center" data-wa-link="" > <i class="icon icon-people-alt"></i> <span>Billing Center</span> </a> </li> <li class="is-hidden" role="menuitem" > <a id="js-care-top-navigation-billing-admin" class="care-top-navigation__menu-link" href="" title="https://link.goto.com/myaccount-billing" data-wa-link="" > <i class="icon icon-cash-multiple"></i> <span>https://link.goto.com/myaccount-billing</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2c" class="js-care-top-navigation-product-link care-top-navigation__menu-link jive gotoconnect goto_connect_v2" id="prod-connect" target="_blank" title="My GoTo Connect"><i class="care-top-navigation__product-logo goto_connect_v2"></i><span>My GoTo Connect</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2m" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2m goto_meeting_v2" id="prod-meeting" target="_blank" title="My Meetings"><i class="care-top-navigation__product-logo goto_meeting_v2"></i><span>My Meetings</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2w" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2w goto_webinar_v2" id="prod-webinar" target="_blank" title="My Webinars"><i class="care-top-navigation__product-logo goto_webinar_v2"></i><span>My Webinars</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2t" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2t goto_training_v2" id="prod-training" target="_blank" title="My Trainings"><i class="care-top-navigation__product-logo goto_training_v2"></i><span>My Trainings</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-OV" class="js-care-top-navigation-product-link care-top-navigation__menu-link openvoice openvoice" id="prod-openvoice" target="_blank" title="My Conferences"><i class="care-top-navigation__product-logo openvoice"></i><span>My Conferences</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link joinme" id="prod-joinme" target="_blank" title><i class="care-top-navigation__product-logo joinme"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link GH grasshopper" id="prod-grasshopper" target="_blank" title><i class="care-top-navigation__product-logo grasshopper"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://console.gotoresolve.com" class="js-care-top-navigation-product-link care-top-navigation__menu-link gotoresolve goto_resolve_v2" id="prod-resolve" target="_blank" title="My Resolutions"><i class="care-top-navigation__product-logo goto_resolve_v2"></i><span>My Resolutions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/sign-in-mdm" class="js-care-top-navigation-product-link care-top-navigation__menu-link goto_resolve_mdm goto_resolve_mdm" id="prod-resolve-mdm" target="_blank" title="My Mobile Devices"><i class="care-top-navigation__product-logo goto_resolve_mdm"></i><span>My Mobile Devices</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link pro" id="prod-pro" target="_blank" title><i class="care-top-navigation__product-logo pro"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link central" id="prod-central" target="_blank" title><i class="care-top-navigation__product-logo central"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue" id="prod-rescue" target="_blank" title><i class="care-top-navigation__product-logo rescue"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_guide" id="prod-rescue-live-guide" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_guide"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link rescue_live_lens" id="prod-livelens" target="_blank" title><i class="care-top-navigation__product-logo rescue_live_lens"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2p gotomypc" id="prod-gotomypc" target="_blank" title><i class="care-top-navigation__product-logo gotomypc"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/help-g2ars" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_4" id="prod-gotoassist-remote-support" target="_blank" title="My Sessions"><i class="care-top-navigation__product-logo gotoassist_remote_support_4"></i><span>My Sessions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ars gotoassist_remote_support_v5" id="prod-remote-support" target="_blank" title="My Sessions"><i class="care-top-navigation__product-logo gotoassist_remote_support_v5"></i><span>My Sessions</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href="https://link.goto.com/myaccount-g2asd" class="js-care-top-navigation-product-link care-top-navigation__menu-link g2asd gotoassist_service_desk" id="prod-gotoassist-service-desk" target="_blank" title="My Incidents"><i class="care-top-navigation__product-logo gotoassist_service_desk"></i><span>My Incidents</span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link g2ac gotoassist_corporate" id="prod-gotoassist-corporate" target="_blank" title><i class="care-top-navigation__product-logo gotoassist_corporate"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link hamachi" id="prod-hamachi" target="_blank" title><i class="care-top-navigation__product-logo hamachi"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link remotelyanywhere" id="prod-remotelyanywhere" target="_blank" title><i class="care-top-navigation__product-logo remotelyanywhere"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link " id="prod-partner" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link external_admin" id="prod-unified-admin-center" target="_blank" title><i class="care-top-navigation__product-logo external_admin"></i><span></span> </a> </li> <li class="is-hidden" role="menuitem" > <a data-wa-link="" href class="js-care-top-navigation-product-link care-top-navigation__menu-link miradore " id="prod-miradore" target="_blank" title><i class="care-top-navigation__product-logo "></i><span></span> </a> </li> <li class="care-top-navigation__divider" role="separator" ></li> <li role="menuitem"> <a id="js-care-top-navigation-sign-out" class="care-top-navigation__menu-link" href="#" title="Sign out" data-wa-link="" > <i class="icon icon-logout"></i> <span>Sign out</span> </a> </li> </ul> </li> </ul> </nav> </header> <section class="CoveoSearchInterface care-homepage-search-section care-search-hero-section js-coveo-search-widget " data-design="new" style="display: none;"> <div class=""> <img src="https://assets.cdngetgo.com/89/6d/a7aae86a46328a7af6fec7275644/gtw-heroimage.png" class="care-homepage-search-hero-image-product "> </div> <div class="container care-homepage-search product"> <div class="care-search-wrapper"> <div class="care-coveo-homepage-search__prodIcon "> <img src="" alt="product icon" class="search-product-icon " /> <a data-wa-link="" href="/products" title="See related products">See related products </a> </div> <h1 class="care-banner-heading hide" id="js-logged-out-heading">Hi! We are here to help you. </h1> <h1 class="care-banner-heading hide" id="js-logged-in-heading">Hi {name}! We are here to help you. </h1> <h2>Type your question here, or browse topics below to view answers or reach a support agent.</h2> </div> <div class="care-search" id="care-homepage-search-container"> <div class="care-popular-topics"> <span>Popular topics: </span> <div class="care-popular-topics__links"> <a data-wa-link="" href="https://link.gotowebinar.com/register" title="Learn how to register for a session">Learn how to register for a session </a><a data-wa-link="" href="https://link.gotowebinar.com/join" title="Learn how to join a session">Learn how to join a session </a><a data-wa-link="" href="https://link.gotowebinar.com/download" title="Learn how to download the app">Learn how to download the app </a><a data-wa-link="" href="https://link.gotowebinar.com/attendee_guide" title="View attendee guide">View attendee guide </a><a data-wa-link="" href="https://link.gotowebinar.com/requirements" title="View system requirements">View system requirements </a><a data-wa-link="" href="https://link.gotowebinar.com/audio_options" title="View audio options">View audio options </a> </div> </div> </div> </div> <div class="CoveoAnalytics" data-search-hub='Brightspot search'></div> <div class="coveo-search-section" id="care-search-container"> <div class="CoveoSearchbox" data-placeholder="Type your question here to search" data-query-suggest-character-threshold="1"></div> </div> </section> <section data-section="careCardsAndWidgets" class="col-xs-12 careCardsAndWidgets" data-apiurl="/ajax/careCreateTicket.jsp" data-errortext="Error! Please try again in some time." data-submissiontext="Thank you! Your submission has been received." data-browse-tree-link="/webinar/help" data-browse-tree-text="" data-nocontentstring="Sorry, no articles exist for this topic in English" data-numberofvisiblearticlesinwidget="5" data-maxnumberofarticlesinwidget="20" > <div id="js-coveo-care-cards-and-widgets" class="is-hidden CoveoSearchInterface" ></div> <div class="careCardsAndWidgets__selected-text"> <h3>Or explore one of these areas to get started!</h3> </div> <div class="col-xs-12"> <div class="col-xs-12 careCardsAndWidgets__tabs"> <ul class="col-xs-12 careCardsAndWidgets__tabs__list goto_webinar_v2"> <li class="careCardsAndWidgets__tabs__selected"> <span class="careCardsAndWidgets__tabs__selected__text"> </span> <span><i class="togo-icon togo-icon-chevron"></i></span> </li> <li class="careCardsAndWidgets__tabs__list__item "> <a href="" data-wa-link="" data-content-link="true" data-tabid="gtw_organizers" data-tabname="Organizers and staff" > Organizers and staff <div class="border-line"> <span></span> </div> </a> </li> <li class="careCardsAndWidgets__tabs__list__item "> <a href="" data-wa-link="" data-content-link="true" data-tabid="gtw_attendees" data-tabname="Attendees" > Attendees <div class="border-line"> <span></span> </div> </a> </li> </ul> </div> </div> <div class="row careCardsAndWidgets__cards" data-knowledgeBase="" data-knowledgebasename="" data-tabid="" > <ul class="col-xs-12"> </ul> </div> <div class="row careCardsAndWidgets__widgets"> </div> <div class="row careCardsAndWidgets__cards careCardsAndWidgets__tabs__parent" data-tabid="gtw_organizers"> <ul class="col-xs-12"> <li class="col-xs-12 careCardsAndWidgets__card" data-id="00000182_ccc7_d6f2_a3da_cdef3e100000" tabindex="0" data-cardname="Use your dashboard" aria-label="Use your dashboard" data-browsetree="/webinar/help#__browse-tree-title-organizers-and-staff--use-your-dashboard"> <a href="" data-wa-link="" data-content-link="true" tabindex="-1" title="Use your dashboard"> <img src="https://assets.cdngetgo.com/dims4/default/1b78ad4/2147483647/thumbnail/108x108%3E/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2F88%2Fb6%2Fd5869a0a4385979da77cd87e28d7%2Fexplore-features-icon.png" alt="Explore Features Icon" /> </a> <h3 class="heading">Use your dashboard</h3> <p class="subHeading">Set up webinars and manage out-of-session features</p> </li> <div class="col-xs-12 careCardsAndWidgets__widget mobileWidget" data-id="00000182_ccc7_d6f2_a3da_cdef3e100000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="00000182_ccc7_d6f2_a3da_cdef3e100000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <li class="col-xs-12 careCardsAndWidgets__card" data-id="00000182_d135_d6f2_a3da_d9ffee370000" tabindex="0" data-cardname="Run a webinar" aria-label="Run a webinar" data-browsetree="/webinar/help#__browse-tree-title-organizers-and-staff--run-a-webinar"> <a href="" data-wa-link="" data-content-link="true" tabindex="-1" title="Run a webinar"> <img src="https://assets.cdngetgo.com/dims4/default/f31f3a8/2147483647/thumbnail/108x108%3E/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2Fe7%2Fe6%2F4b6dd2934c4d96291817cae4062d%2Fget-started-icon.png" alt="Get Started Icon" /> </a> <h3 class="heading">Run a webinar</h3> <p class="subHeading">Host your webinars successfully</p> </li> <div class="col-xs-12 careCardsAndWidgets__widget mobileWidget" data-id="00000182_d135_d6f2_a3da_d9ffee370000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="00000182_d135_d6f2_a3da_d9ffee370000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <li class="col-xs-12 careCardsAndWidgets__card" data-id="00000182_d18c_d6f2_a3da_d9ee83b20000" tabindex="0" data-cardname="Account and billing" aria-label="Account and billing" data-browsetree="/webinar/help#__browse-tree-title-organizers-and-staff--account-and-billing"> <a href="" data-wa-link="" data-content-link="true" tabindex="-1" title="Account and billing"> <img src="https://assets.cdngetgo.com/dims4/default/7845388/2147483647/thumbnail/108x108%3E/quality/90/?url=https%3A%2F%2Fassets.cdngetgo.com%2Faa%2Fe5%2F16dc64ee4900967b50b7561a1f18%2Fview-account-and-billing-icon.png" alt="View Account & Billing Icon" /> </a> <h3 class="heading">Account and billing</h3> <p class="subHeading">Manage user plan details, billing, and the Admin Center</p> </li> <div class="col-xs-12 careCardsAndWidgets__widget mobileWidget" data-id="00000182_d18c_d6f2_a3da_d9ee83b20000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="00000182_d18c_d6f2_a3da_d9ee83b20000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> <div class="col-xs-12 careCardsAndWidgets__widget__links"> <h3></h3> <div class="col-xs-12 careCardsAndWidgets__widget__links__list"> <a data-wa-link="" href="https://support.goto.com/webinar/help/allowlisting-and-firewall-configuration" title="Allowlisting and Firewall Configuration" target="_blank">Allowlisting and Firewall Configuration </a> <a data-wa-link="" href="https://support.goto.com/webinar/help/saml-signing-certificate-for-enterprise-sign-in" title="SAML Signing Certificate" target="_blank">SAML Signing Certificate </a> <a data-wa-link="" href="https://support.goto.com/webinar/help/audio-country-list-pdf" title="Audio Country Availability" target="_blank">Audio Country Availability </a> </div> </div> </div> </div> </div> <li class="col-xs-12 careCardsAndWidgets__card text-left" data-id=""> <h3 class="heading">Resources</h3> <hr> <a data-wa-link="" href="https://community.logmein.com/t5/GoToWebinar/ct-p/GoToWebinar" title="Customer Community" target="_blank">Customer Community </a> <a data-wa-link="" href="https://link.gotowebinar.com/EmbUserGTWSupport" title="Free New User Training" target="_blank">Free New User Training </a> <a data-wa-link="" href="https://link.gotomeeting.com/event-services" title="Event Services" target="_blank">Event Services </a> <a data-wa-link="" href="https://www.youtube.com/playlist?list=PLlY9PhvbGEjbHto0_Wrm-74mINEnC1phQ" title="Videos" target="_blank">Videos </a> <a data-wa-link="" href="/webinar/help" title="View all articles" target="_blank">View all articles </a> </li> </ul> </div> <div class="row careCardsAndWidgets__widgets"> <div class="col-xs-12 careCardsAndWidgets__widget desktopWidget" data-id="desktop-00000182_ccc7_d6f2_a3da_cdef3e100000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="00000182_ccc7_d6f2_a3da_cdef3e100000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <div class="col-xs-12 careCardsAndWidgets__widget desktopWidget" data-id="desktop-00000182_d135_d6f2_a3da_d9ffee370000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" data-parentid="00000182_d135_d6f2_a3da_d9ffee370000"> <h3></h3> <div class="js-cac-article-container cac__article__container"></div> <div class="cac__article__more js-cac-more hide"> <button title="" aria-label=""></button> </div> </div> <div class="careCardsAndWidgets__widget__more"> <button title="" aria-label=""></button> </div> <div class="col-xs-12 careCardsAndWidgets__widget__videos hide"></div> </div> </div> </div> <div class="col-xs-12 careCardsAndWidgets__widget desktopWidget" data-id="desktop-00000182_d18c_d6f2_a3da_d9ee83b20000"> <div class="col-xs-12 col-md-3 careCardsAndWidgets__widget__navbar care-left-bar dropdown"> <ul class="row care-left-bar__list"> <li class="selected"> <span class="active-text"></span> <span><i class="togo-icon togo-icon-chevron flip-icon"></i></span> </li> </ul> </div> <div class="col-xs-12 col-md-9 careCardsAndWidgets__widget__navbar__widgets care-left-bar-widgets"> <div class="js-care-cards-and-widgets-loader care-spinner-wrapper"> <div class="care-spinner"></div> </div> <div class="careCardsAndWidgets__widgets-wrapper"> <div class="cac__article" 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