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Telephone Triage Course | American Academy of Ambulatory Care Nursing
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span4" data-element-type="we-mega-menu-col" data-width="4" data-block="" data-blocktitle="0" data-hidewhencollapse="" data-class=""> <ul class="nav nav-tabs subul"> <li class="we-mega-menu-li dropdown-menu we-mega-menu-group" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="9ffa5f7f-2f6d-4f45-9a25-1fff83818dff" data-submenu="1" hide-sub-when-collapse="" data-group="1" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a href='#' data-drupal-link-system-path="<front>" class="we-megamenu-nolink"> Ambulatory Care Nursing</a> <div class="we-mega-menu-submenu" data-element-type="we-mega-menu-submenu" data-submenu-width="" data-class="" style="width: px"> <div class="we-mega-menu-submenu-inner"> <div class="we-mega-menu-row" data-element-type="we-mega-menu-row" data-custom-row="0"> <div class="we-mega-menu-col span12" data-element-type="we-mega-menu-col" data-width="12" data-block="" data-blocktitle="0" data-hidewhencollapse="0" 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data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/practice-resources/ambulatory-care-nursing/what-ambulatory-care-nursing/best-practice-guidelines" target=""> Academic/Practice Partnership Guidelines </a> </li> </ul> </div> </div> </div> </div> </li> <li class="we-mega-menu-li" data-level="2" data-element-type="we-mega-menu-li" description="" data-id="64c17e4d-3cf0-47ac-88c8-979c15fb5e31" data-submenu="0" hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/practice-resources/what-ambulatory-care-nursing/conceptual-framework" target=""> Conceptual Framework </a> </li> <li class="we-mega-menu-li" data-level="2" data-element-type="we-mega-menu-li" description="" data-id="44609d86-18a6-4b9a-87dd-2f15b93f1f31" data-submenu="0" hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/practice-resources/what-ambulatory-care-nursing/defining-characteristics" target=""> Defining Characteristics </a> </li> <li class="we-mega-menu-li" data-level="2" data-element-type="we-mega-menu-li" description="" data-id="976d5487-7a42-4da2-924d-83dc796721b2" data-submenu="0" hide-sub-when-collapse="" data-group="0" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a class="we-mega-menu-li" title="" href="/practice-resources/ambulatory-care-nursing/value-ambulatory-care-rn" target=""> Value of the Ambulatory Care RN </a> </li> </ul> </div> </div> </div> </div> </li> <li class="we-mega-menu-li dropdown-menu we-mega-menu-group" data-level="1" data-element-type="we-mega-menu-li" description="" data-id="25609f4e-92c2-48d8-99d8-1478cc487880" data-submenu="1" hide-sub-when-collapse="" data-group="1" data-class="" data-icon="" data-caption="" data-alignsub="" data-target=""> <a href='#' data-drupal-link-system-path="<front>" 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views-field-fieldset"><span class="field-content"><div class="main container"> <div class="views-field views-field-field-mast-image col-md-3"><div class="field-content"><img src="/themes/custom/aaacnv2/assets/masthead/default.jpg"></div></div><div class="views-field views-field-fieldset-1"><span class="field-content"><div class="title col-md-12"> <h1 class="views-field views-field-title"><span class="field-content">Telephone Triage Course</span></h1><div class="views-field views-field-field-mast-summary"><div class="field-content"></div></div></div> </span></div></div> </span></div></div> </div> </div> </div> </div> </div> <main role="main"> <a id="main-content" tabindex="-1"></a> <div class="container"> <div class="row g-4"> <div class="order-2 order-lg-1 col-12 col-lg-3"> <div class="region region-sidebar-first"> <nav aria-labelledby="block-mainmenu-7-menu" id="block-mainmenu-7" class="block block-menu navigation menu--main"> <h5 id="block-mainmenu-7-menu"><a 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</li> <li class="nav-item"> <a href="/practice-resources/telehealth/telehealth-nursing-practice-education-resource-directory" class="dropdown-item" data-drupal-link-system-path="node/3844">Telehealth Nursing Practice Education Resource Directory</a> </li> <li class="nav-item"> <a href="/practice-resources/telehealth/telephone-triage-and-covid-19" class="dropdown-item" data-drupal-link-system-path="node/3815">Telephone Triage and COVID-19</a> </li> </ul> </li> <li class="nav-item dropdown nolink"> <span class="nav-item nav-link dropdown-toggle" role="xxbutton" data-xx-bs-toggle="dropdown" aria-expanded="false" title="Expand menu Role of RN">Role of RN</span> <ul class="dropdown-menu"> <li class="nav-item"> <a href="/practice-resources/ambulatory-care/nursing-procedures" class="dropdown-item" data-drupal-link-system-path="node/3038">Nursing Procedures</a> </li> <li class="nav-item"> <a href="/practice-resources/role-rn/nurse-sensitive-indicators" class="dropdown-item" data-drupal-link-system-path="node/3037">Nurse-Sensitive Indicators</a> </li> <li class="nav-item"> <a href="/about/position-statements" class="dropdown-item" data-drupal-link-system-path="node/890">Position Statements</a> </li> </ul> </li> </ul> </nav> </div> </div> <div class="order-1 order-lg-2 col-12 col-lg-9"> <div class="region region-content"> <div id="block-aaacnv2-content" class="block block-system block-system-main-block"> <article role="article" about="/practice-resources/telehealth/telephone-triage-course" typeof="foaf:Document" class="node node--type-page node--view-mode-full"> <span property="dc:title" content="Telephone Triage Course" class="rdf-meta hidden"></span> <div class="node__content"> <div property="content:encoded" class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><!-- big head <p class="text-align-center"><img alt="ALT" class="img-responsive" src="/sites/default/files/images/misc-sliders/TriageCoursegraphic.png" /><br /> </p> <h2>The AAACN vision of telehealth nursing practice has expanded from the initial telephone triage to telehealth nursing to accommodate changes in practice.</h2> --> <h2>The AAACN vision of telehealth nursing practice has expanded from the initial telephone triage to telehealth nursing to accommodate changes in practice.</h2> <p><a href="/practice-resources/telehealth/telephone-triage-course" title="Read more"><img align="middle" alt="" border="0" class="img-responsive" draggable="false" hspace="0" src="/sites/default/files/images/misc-sliders/TriageCoursegraphic.png" style="float: right; margin: 10px 10px; border-radius: 0%; width: 35%;" vspace="0" width="200" /></a>AAACN'S Telephone Triage Course Task Force updated and revised content from longtime member Carol Rutenberg’s highly regarded telephone triage seminar and developed AAACN’s own online telephone triage nursing course, the <em>Telephone Triage as Professional Nursing Practice </em>course. This course provides in-depth, comprehensive education on telephone triage.</p> <p>The <em><a href="https://library.aaacn.org/aaacn/courses/6/view" rel="noopener" target="_blank" title="Read more">Telephone Triage as Professional Nursing Practice</a> </em>course, located in the AAACN Online Library, will educate and inform nurses about the complexity and the risk associated with telephone triage. Upon completion, you’ll have the requisite knowledge, skills, and attitudes to safely perform telephone triage.</p> <p class="rtecenter"><a class="btn btn-primary" href="https://library.aaacn.org/aaacn/courses/6/view" target="_blank" title="Read more">Purchase the Course</a></p> <p class="text-align-center"><em>Purchase the course today for $349 (members), $399 (non-members).</em></p> <div class="collapsible-container closed" id="ttc"> <h3 class="ttc-13mods"><a href="#ttc-13mods">The <em>Telephone Triage as Professional Nursing Practice</em> Course Features 13 Modules</a></h3> <div class="pane"> <ul> <li>Telephone Triage: What is it? Essentials of Safe Care</li> <li>Telephone Triage as Nursing Practice: Basic Standards</li> <li>Standards of Practice</li> <li>Avoiding Risk in Telephone Triage</li> <li>Organizational Standards/Program Design & Implementation: Access, Call Flow, Staffing</li> <li>Critical Thinking</li> <li>Decision-Making</li> <li>Communication in Telephone Triage</li> <li>Systematic Assessment</li> <li>Clinical Pearls</li> <li>Decision Support Tools</li> <li>Documentation</li> <li>Sharing a Common Understanding: <em>Telephone Triage as Professional Nursing Practice</em></li> </ul> <p>The <em>Telephone Triage as Professional Nursing Practice</em> course features traditional and interactive content, engaging learners in various ways as they hear from our telephone triage experts. Learners will earn up to 17.5<em><strong> </strong></em>NCPD Contact Hours upon completion of the course evaluations and the pre- and post-tests.</p> <p class="text-align-right"><small><a href="https://library.aaacn.org/aaacn/courses/6/view" rel="noopener" target="_blank" title="Read more">[Purchase Course]</a></small></p> </div> <h3 class="ttc-mod1free"><a href="#ttc-mod1free">Try Module 1 for Free!</a></h3> <div class="pane"> <p><a href="https://library.aaacn.org/aaacn/courses/16/view" rel="noopener" target="_blank" title="Read more"><strong><em>Module 1: Telephone Triage: What is it? Essentials of Safe Care</em></strong></a> is available free to anyone in the AAACN Online Library – we’re offering you a risk-free opportunity to experience the format of the <em>Telephone Triage as Professional Nursing Practice</em> course and the type of education it offers. This introductory module has been updated and revamped since its original release based on the valuable feedback of our initial participants.</p> <p>Module 1 provides the foundation for the course and prepares you to defend telephone triage as professional nursing practice.</p> <p><a href="/practice-resources/telehealth/telephone-triage-course/telephone-triage-professional-nursing" title="Read more">View the <em>Telephone Triage as Professional Nursing Practice</em> course FAQs.</a></p> <p class="rtecenter"><a class="btn btn-primary" href="https://library.aaacn.org/aaacn/courses/16/view" target="_blank" title="Read more">Check Out Module 1</a></p> <p class="text-align-center"><em>Anyone can set up a free account with AAACN to view the free module. If you do not have a AAACN account, just click the button above, and click "Create an Account." Users can earn 2.0 NCPD Contact Hours after completing this module.</em></p> <p class="text-align-right"><small><a href="https://library.aaacn.org/aaacn/courses/6/view" rel="noopener" target="_blank" title="Read more">[Purchase Course]</a></small></p> </div> <h3 class="ttc-groupacc"><a href="#ttc-groupacc">Purchase Group Access for <em>Telephone Triage as Professional Nursing Practice</em> Course</a></h3> <div class="pane"> <p>Facilities may purchase Group Access for this course at a discounted rate to groups of 10+ via AAACN’s Online Library.</p> <p>Access for this course at a discounted rate to groups of 10+ via AAACN’s Online Library.</p> <p>Offering in-depth and comprehensive education on telephone triage, the course will educate and inform nurses about the complexity and the risk associated with telephone triage. Upon completion, you’ll have the requisite knowledge, skills, and attitudes to safely perform telephone triage.</p> <p>Access more than 17 hours of content, Power Point slides, knowledge checks, interactive activities, and assigned readings, presented by our telephone triage experts. Users will also complete a pre-test and a post-test to validate how much they have learned after completing the course. Each user can earn 17.5 Contact Hours upon completion of the Nursing Continuing Professional Development Contact Hour evaluations.</p> <p><strong>Group Access Pricing:</strong></p> <ul> <li>10-25 users - $359 per person</li> <li>26-50 users - $339 per person</li> <li>51-100 users - $319 per person</li> </ul> <p>Facilities may purchase a Licensing Fee for if they have 101 or more users.</p> <p><strong>Licensing Fee Pricing:</strong><br /> • 101-499 users - $279 per person<br /> • 500 or more users - $199 per users</p> <p><a href="mailto:aaacn@aaacn.org" rel="noopener" target="_blank" title="Read more">Contact</a> the National Office to learn more about a licensing fee.</p> <p><a href="/sites/default/files/documents/TTCGAPForm.pdf" rel="noopener" target="_blank" title="Read more">Download</a> the <em>Telephone Triage as Professional Nursing Practice</em> course Group Access purchase form.</p> <p>*Contact hours based on a 60 minute contact hour.</p> <p class="text-align-right"><small><a href="https://library.aaacn.org/aaacn/courses/6/view" rel="noopener" target="_blank" title="Read more">[Purchase Course]</a></small></p> </div> <h3 class="ttc-faq"><a href="#ttc-faq"><span class="field-content"><span class="field-content"><span class="field-content">Frequently Asked Questions</span></span></span></a></h3> <div class="pane"> <p>Thinking of purchasing AAACN’s <em>Telephone Triage as Professional Nursing Practice </em>course, or looking for more information about your recent purchase? We’ve got the answers you’re looking for.</p> <p><a href="/practice-resources/telehealth/telephone-triage-course/telephone-triage-professional-nursing" title="Read more">View FAQs</a></p> <p class="text-align-right"><small><a href="https://library.aaacn.org/aaacn/courses/6/view" rel="noopener" target="_blank" title="Read more">[Purchase Course]</a></small></p> </div> <h3 class="ttc-as"><a href="#ttc-as"><span class="field-content"><span class="field-content"><span class="field-content">Accreditation Statement</span></span></span></a></h3> <div class="pane"> <p class="text-align-center"><small>This educational activity is jointly provided by Anthony J. Jannetti, Inc. (AJJ) and the American Academy of Ambulatory Care Nursing (AAACN).</small></p> <p class="text-align-center"><small>Anthony J. Jannetti, Inc. is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation.</small></p> <p class="text-align-center"><small>AAACN is a provider approved by the California Board of Registered Nursing, provider number CEP 5366.</small></p> </div> <!-- last div of cords below --></div> <!-- pooh02022023 --><script> function addLoadEvent(func) { var oldonload = window.onload; if (typeof window.onload != 'function') { window.onload = func; } else { window.onload = function() { if (oldonload) { oldonload(); } func(); } } } function cordclick() { jQuery(window).bind('load', function() { var tabSelect = ""; var tabGroup = ""; var tabBreak = 0; if(document.location.hash!='') { var hashString = document.location.hash; tabBreak = hashString.indexOf("-"); tabSelect = hashString.substr(1,hashString.length); if(tabBreak < 1) { tabGroup = "accordion"; } else { tabGroup = hashString.substr(1,tabBreak-1); } jQuery("#"+tabGroup).find('h3.'+tabSelect).trigger("click"); element_to_scroll_to = jQuery("#"+tabGroup).find('h3.'+tabSelect)[0]; element_to_scroll_to.scrollIntoView(); } }) } addLoadEvent(cordclick); </script></div> </div> </article> </div> </div> </div> </div> </div> </main> <footer class="mt-4 "> <div class="container"> <div class="region region-footer"> <div id="block-footer" class="block block-block-content block-block-content2c7ad540-06ab-45ae-8f8b-1aead7049969"> <div class="clearfix text-formatted field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><img alt="Home" class="footer-logo" src="/sites/default/files/aaacn-logo-trans_0.png" style="top: -2em;" /></p> <div class="contextual-region block block-block-content block-block-content2c7ad540-06ab-45ae-8f8b-1aead7049969" style="overflow:visible;"> <section class="block block-block aaacn-address col-lg-12 clearfix" id="block-block-14" style="padding-bottom: 1em;"> <p class="footer-row-1 text-align-center"><a href=" https://www.facebook.com/AAACN" rel="noopener" target="_blank"><img alt="" src="/sites/default/files/facebook-icon.png" style="filter: invert(1); border-width: 0px; border-style: solid;" /></a> <a href="https://twitter.com/AmbCareNursing" rel="noopener" target="_blank"><img alt="" src="/sites/default/files/X-icon.png" style="filter: invert(1);" /></a> <a href="https://www.linkedin.com/company/american-academy-of-ambulatory-care-nursing" rel="noopener" target="_blank"><img alt="" src="/sites/default/files/linkedin-icon.png" style="filter: invert(1);" /></a> <a href="https://www.instagram.com/ambcarenursing" rel="noopener" target="_blank"><img alt="" src="/sites/default/files/instagram-icon.png" style="filter: invert(1);" /></a></p> <p class="footer-row-2 text-align-center"><a href="/about/press-room">Press Room</a> | <a href="/about/media-coverage">Media Coverage</a> | <a href="/about/contact-aaacn">Contact</a> | <a href="/accreditation-statement">Accreditation Statement</a> | <a href="/about/privacypolicy">Privacy Policy</a> | <a href="/about/termsandconditionsofsale">Terms & Conditions of Sale</a></p> <p class="rtecenter">Copyright ©2023, <a href="/">American Academy of Ambulatory Care Nursing (AAACN)</a>.<br /> No materials, including graphics, may be reused, modified, or reproduced without written permission.</p> </section> </div> </div> </div> </div> </div> </footer> </div> <script type="application/json" data-drupal-selector="drupal-settings-json">{"path":{"baseUrl":"\/","scriptPath":null,"pathPrefix":"","currentPath":"node\/4106","currentPathIsAdmin":false,"isFront":false,"currentLanguage":"en"},"pluralDelimiter":"\u0003","suppressDeprecationErrors":true,"google_analytics":{"account":"UA-37772294-1","trackOutbound":true,"trackMailto":true,"trackTel":true,"trackDownload":true,"trackDownloadExtensions":"7z|aac|arc|arj|asf|asx|avi|bin|csv|doc(x|m)?|dot(x|m)?|exe|flv|gif|gz|gzip|hqx|jar|jpe?g|js|mp(2|3|4|e?g)|mov(ie)?|msi|msp|pdf|phps|png|ppt(x|m)?|pot(x|m)?|pps(x|m)?|ppam|sld(x|m)?|thmx|qtm?|ra(m|r)?|sea|sit|tar|tgz|torrent|txt|wav|wma|wmv|wpd|xls(x|m|b)?|xlt(x|m)|xlam|xml|z|zip","trackDomainMode":1},"data":{"extlink":{"extTarget":true,"extTargetNoOverride":false,"extNofollow":false,"extNoreferrer":false,"extFollowNoOverride":false,"extClass":"ext","extLabel":"(link is external)","extImgClass":false,"extSubdomains":true,"extExclude":"whatismybrowser\\.com","extInclude":"","extCssExclude":"nav, .btn","extCssExplicit":"","extAlert":false,"extAlertText":"This link will take you to an external web site. 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