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My Account - One Card
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href="/about-umb/other-usm-schools/">Other USM Schools</a> <ul> </ul> <a class="menu-title" href="http://mpower.maryland.edu/">MPowering the State</a> <a class="menu-title" href="/maps/">Campus Maps</a> <a class="menu-title" href="/about-umb/museums/">Museums</a> </div> </div> </div> </li> <li class="full-width"><a class="main_nav_link" href="/academics/">Academics </a> <div animate-in='slideDown' animate-out='slideUp' class="dropdown-menu row" ><!-- Container 5 columns starts here --> <!-- navigation object : Mega Menu Academics --><div class="content"> <!-- navigation object : Mega Menu Level 2 include Menus --><div class="row"> <div class="col-lg-12"> <p style="border-bottom: 1px solid #DDD; padding: 14px 14px 10px 14px; margin-bottom: 0px;"><a class="menu-title" style="display: inline;" href="/academics/">Academics</a> Schools, policies, registration, educational technology</p> </div> </div> <div class="col-lg-2"> <a class="menu-title" href="/academics/schools-and-programs/">Schools and Programs</a> <ul> <li><a href="http://www.dental.umaryland.edu/">School of Dentistry</a></li> <li><a href="http://www.graduate.umaryland.edu/">School of Graduate Studies</a></li> <li><a href="http://www.law.umaryland.edu/index.html">Carey School of Law</a></li> <li><a href="http://medschool.umaryland.edu/">School of Medicine</a></li> <li><a href="http://www.nursing.umaryland.edu/">School of Nursing</a></li> <li><a href="http://www.pharmacy.umaryland.edu/">School of Pharmacy</a></li> <li><a href="http://www.ssw.umaryland.edu/">School of Social Work</a></li> </ul> </div><div class="col-lg-2"> <a class="menu-title" href="/program-explorer/">UMB Program Explorer</a> <ul> </ul> <a class="menu-title" href="/registrar/academic-calendar/">Academic Calendar</a> <ul> </ul> <a class="menu-title" href="/policies-and-procedures/library/academic-affairs/">Academic Affairs Policies and Procedures</a> <ul> </ul> <a class="menu-title" 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<a class="menu-title" href=""></a> <a class="menu-title" href=""></a> <a class="menu-title" href=""></a> </div> </div> </div> </li> <li class="full-width"><a class="main_nav_link" href="/admissions/">Admissions</a> <div animate-in='slideDown' animate-out='slideUp' class="dropdown-menu row" ><!-- Container 5 columns starts here --> <!-- navigation object : Mega Menu Admissions --><div class="content"> <!-- navigation object : Mega Menu Level 2 include Menus --><div class="row"> <div class="col-lg-12"> <p style="border-bottom: 1px solid #DDD; padding: 14px 14px 10px 14px; margin-bottom: 0px;"><a class="menu-title" style="display: inline;" href="/admissions/">Admissions</a> Admissions at UMB are managed by individual schools. </p> </div> </div> <div class="col-lg-2"> <a class="menu-title" href="/admissions/admissions-by-school/">Admissions by School</a> <ul> <li><a href="http://www.dental.umaryland.edu/admissions/">School of Dentistry Admissions</a></li> <li><a href="http://www.graduate.umaryland.edu/Admissions/">School of Graduate Studies Admissions</a></li> <li><a href="https://www.law.umaryland.edu/admissions--aid/">Carey School of Law Admissions</a></li> <li><a href="https://www.medschool.umaryland.edu/education/">School of Medicine Admissions</a></li> <li><a href="http://www.nursing.umaryland.edu/admissions/">School of Nursing Admissions</a></li> <li><a href="http://www.pharmacy.umaryland.edu/admissions/">School of Pharmacy Admissions</a></li> <li><a href="http://www.ssw.umaryland.edu/admissions/">School of Social Work Admissions</a></li> </ul> </div><div class="col-lg-2"> <a class="menu-title" href="/student-financial-services/">Student Financial Services</a> <ul> <li><a href="/student-financial-services/tuition-and-fees/">Tuition and Fees</a></li> <li><a href="/student-financial-services/student-insurance/">Student Insurance</a></li> </ul> </div><div class="col-lg-2"> <a class="menu-title" href="/registrar/">Office of the Registrar</a> <ul> <li><a href="/registrar/academic-calendar/">Academic Calendar</a></li> <li><a href="/surfs/">SURFS</a></li> </ul> </div><div class="col-lg-2"> <a class="menu-title" href="/fin/">Financial Aid</a> <ul> </ul> </div><div class="col-lg-2"> <a class="menu-title" href="/military-veterans/">Military and Veterans</a> <ul> </ul> </div> </div> </div> </li> <li class="full-width"><a class="main_nav_link" href="/research/">Research</a> <div animate-in='slideDown' animate-out='slideUp' class="dropdown-menu row" ><!-- Container 5 columns starts here --> <!-- navigation object : Mega Menu Research --><!-- Container 5 columns starts here --> <ul> </ul><div class="content"> <!-- navigation object : Mega Menu Level 2 include Menus --><div class="row"> <div class="col-lg-12"> <p style="border-bottom: 1px solid #DDD; padding: 14px 14px 10px 14px; margin-bottom: 0px;"><a class="menu-title" style="display: inline;" href="/research/">Research</a> Offices, contracts, investigators, UMB research profile</p> </div> </div> <div class="col-lg-2"> <a class="menu-title" href="/research/umb-research-profile/">UMB Research Profile</a> <ul> <li><a href="/research/umb-research-profile/research-centers-and-institutions/">Organized Research Centers and Institutes</a></li> <li><a href="/ictr/">UMB Institute for Clinical & Translational Research</a></li> </ul> </div><div class="col-lg-2"> <a class="menu-title" href="/research/services-for-investigators/">Services for Investigators</a> <ul> <li><a href="/spa/">Sponsored Programs Administration</a></li> <li><a href="/spac/">Sponsored Projects Accounting and Compliance (SPAC)</a></li> <li><a href="/kualicoeus/">Kuali Research</a></li> <li><a href="/cct/">Clinical Trials and Corporate Contracts</a></li> <li><a href="https://cicero.umaryland.edu/Cicero/Rooms/DisplayPages/LayoutInitial?Container=com.webridge.entity.Entity%5BOID%5B875E0245CF1AE3438767F9707A13BE7F%5D%5D">CICERO Log-in</a></li> <li><a href="/coi/">Conflict of Interest</a></li> <li><a href="/hrp/">Human Research Protections</a></li> <li><a href="/ehs/">Environmental Health and Safety</a></li> <li><a href="/ord/export-compliance/">Export Compliance</a></li> <li><a href="/cost/about-the-office/effort-reporting/">Effort Reporting</a></li> <li><a href="/spa/policies-and-procedures/">Research Policies and Procedures</a></li> </ul> </div><div class="col-lg-2"> <a class="menu-title" href="/research/resources-for-investigators/">Resources for Investigators</a> <ul> <li><a href="https://www.medschool.umaryland.edu/cibr/">Center for Innovative Biomedical Resources</a></li> <li><a href="/um-bild/">Baltimore Life Science Discovery Accelerator (UM-BILD)</a></li> <li><a href="/ord/investigator-toolkit/find-funding-opportunities/">Find Funding</a></li> <li><a href="http://www.umventures.org/for-inventors/disclosures/umb">File an Invention Disclosure</a></li> <li><a href="/gl4hen/">Global Learning for Health Equity Network</a></li> <li><a href="/ord/investigator-toolkit/principal-investigator-quick-reference/">Manage Your Grant</a></li> <li><a href="/cits/research-computing/">Research Computing</a></li> <li><a href="/spa/policies-and-procedures/">Research Policies and Procedures</a></li> <li><a href="/ictr/">UMB ICTR</a></li> <li><a href="/cacpr/">CACPR</a></li> <li><a href="/cares/">UMB CARES</a></li> <li><a href="/violence-prevention/">Center for Violence Prevention</a></li> </ul> </div><div class="col-lg-2"> <a class="menu-title" href="/research/offices-and-contacts/">Offices and Contacts</a> <ul> <li><a href="/ord/">Office of Research and Development</a></li> <li><a href="/cct/">Center for Clinical Trials and Corporate Contracts</a></li> <li><a href="/spa/">Sponsored Programs Administration</a></li> <li><a href="http://www.umventures.org/">Technology Transfer/UM Ventures</a></li> <li><a href="http://www.umbiopark.com/">UM BioPark</a></li> <li><a href="/research/offices-and-contacts/contact-us/">Contact Research and Development</a></li> <li><a href="/oac/">Accountability and Compliance</a></li> </ul> </div> </div> </div> </li> <li class="full-width"><a class="main_nav_link" href="/services/">Services</a> <div animate-in='slideDown' animate-out='slideUp' class="dropdown-menu row" ><!-- Container 5 columns starts here --> <!-- navigation object : Mega Menu Sevices --><div class="content"> <!-- navigation object : Mega Menu Level 2 include Menus --><div class="row"> <div class="col-lg-12"> <p style="border-bottom: 1px solid #DDD; padding: 14px 14px 10px 14px; margin-bottom: 0px;"><a class="menu-title" style="display: inline;" href="/services/">Services</a> For students, faculty, and staff, international and on-campus</p> </div> </div> <div class="col-lg-2"> <a class="menu-title" href="/services/student-services/">Student Services</a> <ul> <li><a href="/studenthealth/">Student Health Resources</a></li> <li><a href="/student-financial-services/student-insurance/">Student Insurance</a></li> <li><a href="/disabilityservices/">Educational Support and Disability Services</a></li> <li><a href="/writing/">Writing Center</a></li> <li><a href="/urecfit/">URecFit and Wellness</a></li> <li><a href="http://umb.bncollege.com/webapp/wcs/stores/servlet/BNCBHomePage?storeId=34553&catalogId=10001&langId=-1" target="_blank">Bookstore</a></li> <li><a href="/ile/">Intercultural Leadership and Engagement</a></li> <li><a href="/onecard/">One Card</a></li> <li><a href="/services/student-services/educational-technology/">Educational Technology</a></li> <li><a href="/counseling/">Student Counseling Center</a></li> <li><a href="/recovery/">UMB Scholars for Recovery</a></li> <li><a href="/umb-student-affairs/">UMB Student Affairs</a></li> </ul> </div><div class="col-lg-2"> <a class="menu-title" href="/services/faculty-and-staff-services/">Faculty and Staff Services</a> <ul> <li><a href="/hrs/">Human Resource Services</a></li> <li><a href="/controller/disbursements/travel/">Travel Services</a></li> <li><a href="/procurement/">Strategic Sourcing and Acquisition Services</a></li> <li><a href="/controller/">Office of the Controller</a></li> <li><a href="/ombuds/">Office of the Ombuds </a></li> <li><a href="/hrs/current-employees/well-being/employee-assistance-program-eap/">Employee Assistance Program (EAP)</a></li> <li><a href="/mediation/">Workplace Mediation Service</a></li> <li><a href="/fctl/">Faculty Center for Teaching and Learning</a></li> </ul> </div><div class="col-lg-2"> <a class="menu-title" href="/services/international-services/">International Services</a> <ul> <li><a href="/travel/">UMB Travel: Start Here</a></li> <li><a href="/global-hub/">Global Hub</a></li> <li><a href="/ois/">International Students, Scholars, and Employees</a></li> <li><a href="/global/">Center for Global Engagement</a></li> <li><a href="https://www.internationalsos.com/MasterPortal/default.aspx?membnum=11BCAS519702" target="_blank">International Travel SOS</a></li> <li><a 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href="/urecfit/about-us/">About URecFit and Wellness</a></li> </ul> <a class="menu-title" href=""></a> <ul> </ul> <a class="menu-title" href=""></a> <ul> </ul> <a class="menu-title" href=""></a> <ul> </ul> <a class="menu-title" href=""></a> <a class="menu-title" href=""></a> <a class="menu-title" href=""></a> </div><div class="col-lg-2"> <a class="menu-title" href="/onecard/">One Card</a> <ul> <li><a href="/onecard/how-to-get-your-one-card/">How to Get Your One Card</a></li> <li><a href="/onecard/my-account/">My Account</a></li> <li><a href="/onecard/one-card-uses/">One Card Uses</a></li> <li><a href="/onecard/lost-one-card/">Lost One Card</a></li> <li><a href="/onecard/policies/">One Card Policies</a></li> <li><a href="/onecard/photo-services/">Photo Services</a></li> <li><a href="/onecard/forms/">One Card Forms</a></li> <li><a href="/onecard/faqs/">One Card FAQs</a></li> <li><a href="/onecard/office-hours-and-directions/">Office Hours and Directions</a></li> </ul> </div> </div> </div> </li> <li class="full-width"><a class="main_nav_link" href="/give-to-umb/">Give to UMB</a> <div animate-in='slideDown' animate-out='slideUp' class="dropdown-menu row" > <!-- navigation object : Mega Menu Support UMB --><div class="content"> <!-- navigation object : Mega Menu Level 2 include Menus --><div class="row"> <div class="col-lg-12"> <p style="border-bottom: 1px solid #DDD; padding: 14px 14px 10px 14px; margin-bottom: 0px;"><a class="menu-title" style="display: inline;" href="/give-to-umb/">Give to UMB</a> Sustain excellence and meet UMB's educational needs for today and tomorrow.</p> </div> </div> <span id="d.en.62601"></span> <div class="general_content"> <div class="col-lg-6 megacontent"> <div class="col-lg-4"> <img src="/media/umb/philanthropy/GiveNow-Davidge-400w.jpg" alt="Davidge Hall" style=" " /> </div> <div class="col-lg-8"> <div class="one-column-content"> <h5><strong>Thank You for Your Gift to UMB<br></strong></h5> <p class="quote">The University of Maryland, Baltimore (UMB) is excited to share its new online giving page.</p> <p class="quote">With enhanced searchability, a streamlined checkout process, and new ways to give such as Venmo, PayPal, Apple Pay, and Google Pay in addition to credit card, donors can support UMB quickly and securely.</p> <p><a class="umb_pillbutton" href="https://www.givecampus.com/rnuhn2" target="_blank">Donate</a></p> </div> </div> </div><div class="col-lg-2"> <a class="menu-title" href="https://www.givecampus.com/rnuhn2">Give Now</a> <ul> <li><a href="/philanthropy/why-give/">Why Give?</a></li> <li><a href="/philanthropy/ways-to-give/">Ways to Give</a></li> <li><a href="/philanthropy/where-to-give/">Where to Give</a></li> <li><a href="/philanthropy/staying-connected/">Staying Connected: You and UMB</a></li> <li><a href="/umbf/">The UMB Foundation</a></li> <li><a href="/philanthropy/">Office of Philanthropy</a></li> <li><a href="/maryland-charity-campaign/">Maryland Charity Campaign</a></li> </ul> <a class="menu-title" href=""></a> <ul> </ul> <a class="menu-title" href=""></a> <ul> </ul> <a class="menu-title" href=""></a> <ul> </ul> <a class="menu-title" href=""></a> <a class="menu-title" href=""></a> <a class="menu-title" href=""></a> </div> </div> </div> </li> </ul> </div> </div> </div> <!-- close / #main_menu --> <!-- close / .container--> </header> <!-- close /.header --> <!-- begin #page - the container for everything but header --> <div id="page"> <!-- Include popups --> <img id="logo-for-print" src="/media/umb/style-assets/images/logo-for-print.png" style="display:none;" alt="University of Maryland, Baltimore" > <!--Page title and description for structured data (must be after the opening body tag)--> <meta itemprop="name" content="My Account" /> <!--******************************************* BUILDING BLOCK: Standard Branch Title + Breadcrumb *******************************************--> <!-- navigation object: UMB Template: Standard Branch Title + Breadcrumb Part A --> <div class="hero-unit" role="banner" aria-label="Branch Title and Breadcrumb"> <div class="container"> <div class="row-fluid" role="navigation" aria-label="Breadcrumb"> <!-- navigation object : UMB Breadcrumb --><ul class="breadcrumb" itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList" ><li itemprop="itemListElement"><a href="/">UMB Home</a></li><li itemprop="itemListElement"><a href="/university-life/">University Life</a></li><li itemprop="itemListElement"><a href="/onecard/">One Card</a></li><li itemprop="itemListElement">My Account</li></ul> <!-- navigation object: UMB Template: Standard Branch Title + Breadcrumb Part B --> </div> <div class="row-fluid"> <h1 role="banner" aria-label="Branch Title"> <!-- navigation object : Site Name --><span itemscope itemtype="http://schema.org/WebSite" > <a href="/onecard/" itemprop="url"> <span itemprop="name"> One Card </span> </a> </span> <!-- navigation object: UMB Template: Standard Branch Title + Breadcrumb Part C --></h1> </div> <!-- navigation object : Branch Level Alert --> <!-- navigation object: UMB Template: Standard Branch Title + Breadcrumb Part D --> </div> <!--close container--> </div> <!--close hero-unit--> <!--******************************************* BUILDING BLOCK: Main Column with Branch Navigation *******************************************--> <!-- navigation object: UMB Template: Main Column with Branch Navigation Part A --> <div class="container clearfix" id="main-content"> <!--begin main content--> <!--close span6--> <div class="row-fluid sidebar-left"> <!--begin row-fluid--> <div class="span3 sidebar secondary-column" id="secondary-nav" itemscope itemtype="http://schema.org/SiteNavigationElement" role="complementary" aria-label="Secondary Content"> <aside class="widget" role="navigation" aria-label="Branch Navigation Menu"> <ul class="navigation nocontent"> <!-- Branch navigation menu to be included in page layout --> <!-- navigation object : Site Left Menu --><li><a href="/onecard/how-to-get-your-one-card/">How to Get Your One Card</a> <ul class="multilevel-linkul-0"> <li><a href="/onecard/how-to-get-your-one-card/one-card-id-online-photo-submission/">One Card ID Online Photo Submission</a></li> <li><a href="/onecard/how-to-get-your-one-card/one-card-affiliates/">One Card Affiliates</a></li> <li><a href="/onecard/how-to-get-your-one-card/one-card-contractors/">One Card Contractors</a></li> </ul> </li><li><a href="/onecard/my-account/">My Account</a> <ul class="multilevel-linkul-0"> <li><a href="/onecard/my-account/manage-my-account/">Manage My Account</a></li> <li><a href="/onecard/my-account/deposit-funds-on-my-one-card/">Deposit Funds on My One Card</a></li> <li><a href="/onecard/my-account/parent-guest-deposits/">Parent Guest Deposits</a></li> <li><a href="/onecard/my-account/close-my-account/">Close My Account</a></li> </ul> </li><li><a href="/onecard/one-card-uses/">One Card Uses</a></li><li><a href="/onecard/lost-one-card/">Lost One Card</a></li><li><a href="/onecard/policies/">One Card Policies</a></li><li><a href="/onecard/photo-services/">Photo Services</a></li><li><a href="/onecard/forms/">One Card Forms</a></li><li><a href="/onecard/vending-service-issues/">Vending Service Issues</a></li><li><a href="/onecard/faqs/">One Card FAQs</a></li><li><a href="/onecard/office-hours-and-directions/">Office Hours and Directions</a></li> <!-- navigation object: UMB Template: Main Column with Branch Navigation Part B --> </ul> </aside> <!--close aside widget--> <!-- Left column includes must be referenced in the page layout itself --> <!-- navigation object : Include content from Left Column --> <!-- navigation object : Include content from Left Column to branch --><div id="StandardContactBoxWrapper"> <div> <div id="StandardContactBox" class="no_link_icon"> <h1 class="contactTab">contact</h1> <div class="row-fluid personbox"> <div class="span2 iconcol"><span class="glyphicon glyphicon-user"></span></div><div class="span10 infocol"><p><strong>One Card Office</strong></p></div></div> <div class="row-fluid emailbox" ><div class="span2 iconcol"><span class="glyphicon glyphicon-envelope"></span></div> <div class="span10 infocol"> <a href="mailto:umb-one@umaryland.edu"><p>umb-one@umaryland.edu</p></a></div></div> <div class="row-fluid addressbox"><div class="span2 iconcol"><span class="glyphicon glyphicon-map-marker"></span></div><div class="span10 infocol"><a href="https://www.google.com/maps/place/621 W. Lombard St. Baltimore, MD 21201"><p><strong>One Card Office</strong><br />621 W. Lombard St.<br />Room 004, Lower Level<br />Baltimore, MD 21201</p></a></div></div> <div class="row-fluid phonebox" > <div class="span2 iconcol"><span class="glyphicon glyphicon-earphone"></span></div> <div class="span10 infocol"><a href="tel:410-706-6943"><p><strong>P </strong>410-706-6943</p></a></div></div> <div class="row-fluid faxbox" > <div class="span2 iconcol"><span class="glyphicon glyphicon-print"></span></div> <div class="span10 infocol"><p><strong>F </strong>410-706-4157</p></div></div> <div class="row-fluid" style="padding-top: .4em;"><p><p>Office Hours:</p> <p>Monday-Friday, 8:30 a.m.-4:30 p.m.</p> <p>Website: www.umaryland.edu/onecard</p></p></div> </div> </div> <div class="row-fluid " style=""> <div class=""> </div> </div> </div> <!-- navigation object: UMB Template: Main Column with Branch Navigation Part C --> </div> <!--close section sidebar span3--> <div class="span9 primary-column" itemprop="mainContentOfPage" role="main"> <!--begin primary column content--> <!--******************************************* BUILDING BLOCK: Page Title *******************************************--> <!-- navigation object: UMB Template: Page Title Part A --> <!--Page title--> <div class="row-fluid content_title"> <div class="span12"> <h2 role="banner" aria-label="Page Title"> <span> <!-- Page title to be output in the page layout itself --> <!-- output page title -->My Account <!-- navigation object: UMB Template: Page Title Part B --> </span> </h2> </div> </div> <!--******************************************* Beginning of main content area *******************************************--> <span id="d.en.35926"></span><div class="row-fluid general_content"> <div class="span12"> <div class="one-column-content"> <p>The University of Maryland Baltimore ("the University") is providing you with this initial disclosure to detail what rights you have when you use your One Card account, which is accessed by your One Card ID. Please read the information on this disclosure carefully.</p> <p><strong> </strong></p> <p><strong>One Card Account</strong></p> <p>Your One Card account is a prepaid stored value account that is activated as soon as you deposit funds to your One Card. Deposits can made <a href=" https://eacct-umbonecard-sp.transactcampus.com/eAccounts/AnonymousHome.aspx" target="_blank">online</a>, in person at the One Card Office, and/or made at any of the University's One Card deposit stations. The account is a year-to-year-round declining balance account and will remain active as long as you are a registered student, current faculty, or staff member. As such, your funds will carry over from year to year and will not expire until one year following separation from the University.</p> <p>The account is a record of pre-deposited funds accessed by the cardholder with your One Card for the purchase of products and services. There is no daily limit on the number of purchases that may be made and debited; however, no debits or charges shall exceed the amount of deposited funds. No interest shall be paid on any balance in the account, nor will the University charge any fees for the use of your One Card account. In the event that any deposited funds are returned to the cardholder. The cardholder agrees and understands that the One Card account is not transferable and cannot be sold to another individual.</p> <p>Your One Card account closes when you do not have an "active status" in the UMB directory anymore. You have 12 months after separating from the University to request a refund for balances of $15 or more. A refund check will be processed and forwarded to your home address. Please allow four to six weeks for delivery. After 12 months of having an "inactive status," any remaining funds over $50 will be automatically refunded to the cardholder by check (minus a $20 administrative fee), and any remaining funds under $50 will be forfeited. Any remaining funds on copy or guest cards that have not been used in over 12 months will be forfeited. We encourage cardholders to spend down the balance of their accounts, or request a refund in a timely manner. Students' One Cards will be in "active status" for 12 months following their last enrollment, unless student is dismissed, transfers, or withdraws.</p> <p>Any student who is dismissed, withdraws, or transfers out of UMB will have their One Card account deactivated immediately. If the remaining One Card balance is less than $15, the funds will be forfeited at the time the card is deactivated. Any balance over $15 will remain on the card for 12 months and can be refunded at the student's request.</p> <p>No other refunds are permitted, except at the discretion of the One Card Office, and may be subject to a $20 administrative fee.</p> <p><strong>Account Access </strong></p> <p>You may use your One Card for any service that accepts it as a form of payment. <a title="One Card FAQs" href="http://www.umaryland.edu/onecard/one-card-uses/">Click here</a> to see a list of all locations that accept the One Card as a form of payment.</p> <p><strong>Lost or Stolen Cards </strong></p> <p>If your One Card is <a title="One Card FAQs" href="http://www.umaryland.edu/onecard/faqs/">lost or stolen</a>, you must report it immediately to the University to prevent unauthorized access to your funds. You must call the One Card Office at 410-706-6943 or send an email to umb-one@umaryland.edu. Once reported, your account will be frozen until you apply for a replacement card in person at the One Card Office, 621 W. Lombard St., LL004, between the hours of 8:30 a.m. and 4:30 p.m. Monday through Friday. The current fee for a lost card is $15. If you do not contact the One Card Office within 48 hours, you will be liable for unauthorized transactions up to the full amount of your One Card account.</p> <p><strong>Documentation </strong></p> <p>Cardholder statements reflecting transactions on your One Card account are available <a title="Manage your One Card Account" href="https://blackboard.umaryland.edu/webapps/login/">online</a>, upon request by emailing <a href="mailto:umb-one@umaryland.edu"><em>umb-one@umaryland.edu</em></a> or by stopping by the One Card Office, 621 W. Lombard St., Room 004, Lower Level, Baltimore, MD 21201.</p> <p><strong>Error Resolution Procedures </strong></p> <p>In case of errors or questions about your electronic transfers, contact the One Card Office by phone (410-706-6943), by email (<em><a href="mailto:umb-one@umaryland.edu">umb-one@umaryland.edu</a></em>), or in person. In your communication, be prepared to provide the University with the following information: (a) your name and One Card number; (b) a description of the error or transfer that you are unsure about; and (c) the dollar amount of the suspected error. Upon receiving information of a potential error, the University will begin its investigation. The University will attempt to provide you with the results of the investigation within 10 business days (University business days include every day other than Saturday, Sunday, legal holidays, and other days the University closes) after you notify the University of the potential error. However, the investigation may take up to 45 business days. If the University determines that no error was made, a written explanation will be sent to you within three days after the investigation is complete.<strong><br></strong></p> </div></div> </div><!--******************************************* End of main content area *******************************************--> <!--******************************************* BUILDING BLOCK: Close Main Column *******************************************--> <!-- navigation object: UMB Template: Close Main Column --> </div> </div><!--close row-fluid--> </div><!--close .container id="main-content" --> <!--******************************************* BUILDING BLOCK: Footer *******************************************--> <!-- navigation object: UMB Template: Footer --> <div id="footer-for-print" style="display:none;" role="contentinfo" aria-label="General Information About UMB for Printed Pages"><p>The University of Maryland, Baltimore is the founding campus of the University System of Maryland. <br /> 620 W. Lexington St., Baltimore, MD 21201 | 410-706-3100 <br />© 2023-2024 University of Maryland, Baltimore. 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