AI for Customer Service & Support

<!doctype html><html lang="en"><head><meta charset="UTF-8" /><meta name="viewport" content="width=device-width, initial-scale=1.0"><link rel="icon" type="image/x-icon" href="/c2/public/app/favicon.ico"><meta property="visitor" content="prospect"><title>AI for Customer Service & Support | Salesforce US</title> <meta property="og:image:alt" content=""> <meta property="og:locale" content="en_US"> <meta property="og:type" content="article"> <meta property="og:url" content="https://www.salesforce.com/service/ai/"> <meta property="og:image" content="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/08/og-servicecloud-customer-service-ai.jpg?w=1024"> <meta property="og:description" content="Learn how AI for customer service & support can assist your teams to increase productivity and deliver hyper-personalized customer experiences faster."> <meta property="og:title" content="AI for Customer Service &amp; Support"> <meta property="og:site_name" content="Salesforce"> <meta property="twitter:site" content="@salesforce"> <meta property="twitter:card" content="summary_large_image"> <meta property="twitter:url" content="https://www.salesforce.com/service/ai/"> <meta name="robots" content="index,follow,max-snippet:-1,max-image-preview:large,max-video-preview:-1"> <meta name="description" content="Learn how AI for customer service & support can assist your teams to increase productivity and deliver hyper-personalized customer experiences faster."> <link rel="canonical" href="https://www.salesforce.com/service/ai/"> <script type="application/ld+json">{ "@context":"https://schema.org", "@type": "WebSite", "name": "Salesforce", "url": "https://www.salesforce.com" }</script> <link rel="preconnect" href="//a.sfdcstatic.com"/><link rel="preconnect" href="//www.googletagmanager.com"/><link rel="preconnect" href="//www.google-analytics.com"/><link rel="preconnect" href="//wp.salesforce.com"/><link rel="preconnect" href="//service.force.com"/><link rel="preconnect" href="//geolocation.onetrust.com"/><link rel="preconnect" href="//cdn.krxd.net"/><link rel="preconnect" href="//org62.my.salesforce.com"/><link rel="preconnect" href="//dpm.demdex.net"/><link rel="preconnect" href="//cdn.evgnet.com"/><link rel="preconnect" href="//salesforce.us-1.evergage.com"/><link rel="preconnect" href="//api.company-target.com"/><link rel="preconnect" href="//fonts.googleapis.com"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-sans/SalesforceSans-Regular.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-sans/SalesforceSans-Italic.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-sans/SalesforceSans-Bold.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/salesforce-icons/salesforce-icons.woff2" type="font/woff2" crossorigin="anonymous"/><link rel="preload" as="font" href="//a.sfdcstatic.com/shared/fonts/avant-garde/AvantGardeForSalesforceW05-Dm.woff2" type="font/woff2" crossorigin="anonymous"/> <script>window.sfdcBase = Object.assign(window.sfdcBase||{}, {"env":"PROD","ssoEnabled":true,"clientErrorThreshold":10,"clientErrorEndpoint":"https://www.salesforce.com/c2/clerr","resourcePrefix":"/c2","gtmContainerId":"GTM-WRXS6TH","demandbaseDisabled":false,"iisDisabled":false,"neustarDisabled":false,"page":{"pagename":"SFDC:us:service:ai","type":"Other Page","locale":"us","segment":"non-customer:us","sitesection":"us:service","uiframework":"Page Builder"},"exp":{"label":"Page Builder"},"optimizely":{"enabled":true,"cdnUrl":"https://cdn.optimizely.com/js/22444972181.js"},"iisVersion":"v1-stable","locale":"en-us"});</script> <link rel="preload" as="style" href="/c2/public/exp/pbc/server/css/style.a96e42cb9578f67e8762.css"/><link rel="stylesheet" href="/c2/public/exp/pbc/server/css/style.a96e42cb9578f67e8762.css" media="screen"/><script type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/top.js"></script><script async type="text/javascript" src="https://a.sfdcstatic.com/digital/one-trust/core/stable/scripttemplates/otSDKStub.js" data-domain-script=8e783e8c-0ad0-475d-8fca-4a03afa0a02a crossorigin></script><script defer type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/bottom.js"></script><script type="module" src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/navs.js"></script><script async type="text/javascript" src="/c2/public/exp/c360/pal/bundle.eac8db148673d3d61ce7.js" id=pal-script data-dataset=sf_shared_prod></script><script defer type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/ot-ext.js"></script><script defer type="text/javascript" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/legacy.js"></script><script defer type="module" src="https://a.sfdcstatic.com/digital/@sfdc-www/clientlibs-web-components/v1-stable/identity.js"></script><script defer type="module" src="https://a.sfdcstatic.com/digital/@sfdc-www/pbc-core-analytics/v1-stable/comp-data.js"></script><script defer type="module" src="/c2/public/exp/pbc/lwc/prod.HkxCsTrx.js"></script><script defer type="text/javascript" src="/c2/public/exp/pbc/server/templates.a98dc96fcd1b24c42f1f.js"></script><script defer type="text/javascript" src="/c2/public/exp/pbc/server/scripts.b0f8b138cdfc8b4db3cb.js"></script><script defer type="text/javascript" src="//a.sfdcstatic.com/shared/js/public/nunjucks-slim.min.js"></script><script defer type="text/javascript" src="/c2/public/exp/pbc/server/nunjucksFilters.61490ac1777f9e36469b.js"></script> <script type="module">globalThis.tbidAuthConfig = {host: 'iis.digital.salesforce.com'};</script> <script type="module" >globalThis.ogsConfig = { env: 'PROD', logLevel: 'debug'};</script> <script>(window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch","rua.ceh":"false","rua.ueh":"false","rua.ieh.st":"0"}]);</script> <script>!function(e){var n="https://s.go-mpulse.net/boomerang/";if("False"=="True")e.BOOMR_config=e.BOOMR_config||{},e.BOOMR_config.PageParams=e.BOOMR_config.PageParams||{},e.BOOMR_config.PageParams.pci=!0,n="https://s2.go-mpulse.net/boomerang/";if(window.BOOMR_API_key="NCPYV-VGJPP-N4J93-8HN3B-8B6S3",function(){function e(){if(!o){var e=document.createElement("script");e.id="boomr-scr-as",e.src=window.BOOMR.url,e.async=!0,i.parentNode.appendChild(e),o=!0}}function t(e){o=!0;var n,t,a,r,d=document,O=window;if(window.BOOMR.snippetMethod=e?"if":"i",t=function(e,n){var t=d.createElement("script");t.id=n||"boomr-if-as",t.src=window.BOOMR.url,BOOMR_lstart=(new Date).getTime(),e=e||d.body,e.appendChild(t)},!window.addEventListener&&window.attachEvent&&navigator.userAgent.match(/MSIE [67]\./))return window.BOOMR.snippetMethod="s",void t(i.parentNode,"boomr-async");a=document.createElement("IFRAME"),a.src="about:blank",a.title="",a.role="presentation",a.loading="eager",r=(a.frameElement||a).style,r.width=0,r.height=0,r.border=0,r.display="none",i.parentNode.appendChild(a);try{O=a.contentWindow,d=O.document.open()}catch(_){n=document.domain,a.src="javascript:var d=document.open();d.domain='"+n+"';void(0);",O=a.contentWindow,d=O.document.open()}if(n)d._boomrl=function(){this.domain=n,t()},d.write("<bo"+"dy onload='document._boomrl();'>");else if(O._boomrl=function(){t()},O.addEventListener)O.addEventListener("load",O._boomrl,!1);else if(O.attachEvent)O.attachEvent("onload",O._boomrl);d.close()}function a(e){window.BOOMR_onload=e&&e.timeStamp||(new Date).getTime()}if(!window.BOOMR||!window.BOOMR.version&&!window.BOOMR.snippetExecuted){window.BOOMR=window.BOOMR||{},window.BOOMR.snippetStart=(new Date).getTime(),window.BOOMR.snippetExecuted=!0,window.BOOMR.snippetVersion=12,window.BOOMR.url=n+"NCPYV-VGJPP-N4J93-8HN3B-8B6S3";var i=document.currentScript||document.getElementsByTagName("script")[0],o=!1,r=document.createElement("link");if(r.relList&&"function"==typeof r.relList.supports&&r.relList.supports("preload")&&"as"in r)window.BOOMR.snippetMethod="p",r.href=window.BOOMR.url,r.rel="preload",r.as="script",r.addEventListener("load",e),r.addEventListener("error",function(){t(!0)}),setTimeout(function(){if(!o)t(!0)},3e3),BOOMR_lstart=(new Date).getTime(),i.parentNode.appendChild(r);else t(!1);if(window.addEventListener)window.addEventListener("load",a,!1);else if(window.attachEvent)window.attachEvent("onload",a)}}(),"".length>0)if(e&&"performance"in e&&e.performance&&"function"==typeof e.performance.setResourceTimingBufferSize)e.performance.setResourceTimingBufferSize();!function(){if(BOOMR=e.BOOMR||{},BOOMR.plugins=BOOMR.plugins||{},!BOOMR.plugins.AK){var n=""=="true"?1:0,t="",a="bdpnbet4tppfez2hbrra-f-967b64399-clientnsv4-s.akamaihd.net",i="false"=="true"?2:1,o={"ak.v":"39","ak.cp":"1410510","ak.ai":parseInt("638429",10),"ak.ol":"0","ak.cr":0,"ak.ipv":4,"ak.proto":"http/1.1","ak.rid":"ae1f3e","ak.r":6099,"ak.a2":n,"ak.m":"dsca","ak.n":"essl","ak.bpcip":"8.222.208.0","ak.cport":60166,"ak.gh":"124.155.222.78","ak.quicv":"","ak.tlsv":"tls1.2","ak.0rtt":"","ak.0rtt.ed":"","ak.csrc":"-","ak.acc":"bbr","ak.t":"1732709474","ak.ak":"hOBiQwZUYzCg5VSAfCLimQ==cy+n4JcxvYBZbfCq2p1F9Ag1W0yJ+3+htu1CvoUGq93qclzPuEt2kMeXeE6Oapz70j2vTImcqU9xCv+8LCO7u0eb4e3CPMYhHOG6UDvHzlxpwgkNI+NC/xtxB2wzstNuAB14myk81v8MCXjY2kYf6PY6DavrlETAo/ZlBUHksxWr6OH1xTZbY9WAudmLDY2daXIt5uaZUHX9NZnFyWtEHeoSk89cuUm718rYqJw4mxymfg3vcew0+vxU9ioklsB3k1khZ1f0WYT2Ka17wDa2i7cBq38HRabVUs6fLDfe0zAUWJX7qqmnfmGMqYuzjFyFK66mm1A2oDu4sllGiX8yIGMvYxWq4uxkJo1uOvfQ83sTlI2PKfeHWS/D/36VoplJS2hd2H/hRkL9edP0CPI3F/8NMsvejhJaBjvJxET+NT4=","ak.pv":"640","ak.dpoabenc":"","ak.tf":i};if(""!==t)o["ak.ruds"]=t;var r={i:!1,av:function(n){var t="http.initiator";if(n&&(!n[t]||"spa_hard"===n[t]))o["ak.feo"]=void 0!==e.aFeoApplied?1:0,BOOMR.addVar(o)},rv:function(){var e=["ak.bpcip","ak.cport","ak.cr","ak.csrc","ak.gh","ak.ipv","ak.m","ak.n","ak.ol","ak.proto","ak.quicv","ak.tlsv","ak.0rtt","ak.0rtt.ed","ak.r","ak.acc","ak.t","ak.tf"];BOOMR.removeVar(e)}};BOOMR.plugins.AK={akVars:o,akDNSPreFetchDomain:a,init:function(){if(!r.i){var e=BOOMR.subscribe;e("before_beacon",r.av,null,null),e("onbeacon",r.rv,null,null),r.i=!0}return this},is_complete:function(){return!0}}}}()}(window);</script></head><body> <script> var wpdata = { navigation: {"top-navigation-c360":[{"ID":0,"title":"Products","showIcon":true,"panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"Explore the Salesforce portfolio","url":"https://www.salesforce.com/products/"},"title":"Discover the #1 AI CRM","body":"Humans with Agents drive customer success together.","topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-products-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-products-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-products-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-products-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-products-mobile.png?w=840","alt":null,"title":"2022/06/nav-products-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376},"eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/av-products-genie.png?w=86","alt":null,"title":"2022/06/av-products-genie.png","sizes":"(max-width: 86px) 100vw, 86px","width":86,"height":86}},"bladeId":"1731438979457_naw","navigationItems":[{"ID":0,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/icon-agentforce.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore Agentforce","url":"https://www.salesforce.com/agentforce/"},"headlineDescription":"Humans with Agents drive customer success together.","headlineText":"Agentforce","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/icon-agentforce.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_dwk","listItems":[{"ID":0,"link":{"label":"How Agentforce works","url":"https://www.salesforce.com/agentforce/how-it-works/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_1d73"},{"ID":1,"link":{"label":"Why Agentforce?","url":"https://www.salesforce.com/agentforce/why/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_7vz"},{"ID":2,"link":{"label":"Agent Builder","url":"https://www.salesforce.com/agentforce/agent-builder/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_14fs"},{"ID":3,"link":{"label":"Use Cases","url":"https://www.salesforce.com/agentforce/use-cases/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_1388"},{"ID":4,"link":{"label":"Agentforce Pricing","url":"https://www.salesforce.com/agentforce/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_1bqk"},{"ID":5,"link":{"label":"ROI Calculator","url":"https://www.salesforce.com/agentforce/ai-agents-roi-calculator/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_134v"}]},"bladeId":"1731439312550_3ma","buttonlink":{"label":"Agentforce","url":"https://www.salesforce.com/agentforce/","ariaLabel":""}},{"ID":1,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-data-cloud.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore Data Cloud","url":"https://www.salesforce.com/data/"},"headlineText":"Data Cloud","headlineDescription":"Transform customer experiences with CRM + AI + Data + Trust.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-data-cloud.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_2o7","listItems":[{"ID":0,"link":{"label":"How Data Cloud Works","url":"https://www.salesforce.com/data/how-it-works/","target":"_self","ariaLabel":"How Data Cloud works"},"bladeId":"1731439402434_p3c"},{"ID":1,"link":{"label":"How Connectivity Works","url":"https://www.salesforce.com/data/connectivity/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_10yb"},{"ID":2,"link":{"label":"Connectors Directory","url":"https://www.salesforce.com/data/connectivity/data-cloud-connectors/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_w7y"},{"ID":3,"link":{"label":"What is Data Cloud?","url":"https://www.salesforce.com/data/what-is-data-cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_l65"}]},"bladeId":"1731439312560_qgh","buttonlink":{"label":"Data Cloud","url":"https://www.salesforce.com/data/","ariaLabel":"Data Cloud"}},{"ID":2,"title":"Agentforce & AI App Development","icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/icon-low-code.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all Agentforce & AI App Development capabilities","url":"https://www.salesforce.com/platform/enterprise-app-development/"},"headlineText":"Agentforce & AI App Development","headlineDescription":"Build and extend Agentforce and AI apps with low code.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/icon-low-code.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_9a0","listItems":[{"ID":0,"link":{"label":"Agentforce","url":"https://www.salesforce.com/agentforce/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_13sp"},{"ID":1,"link":{"label":"Low Code Development","url":"https://www.salesforce.com/platform/low-code-development-platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_y4k"},{"ID":2,"link":{"label":"Testing and Deployment","url":"https://www.salesforce.com/platform/deployment-environment/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_gky"},{"ID":3,"link":{"label":"Data Security & Privacy","url":"https://www.salesforce.com/platform/security-privacy-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_3jv"}]},"bladeId":"1731439312564_rzw"},{"ID":3,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-customer360.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore the Salesforce portfolio","url":"https://www.salesforce.com/products/"},"headlineText":"Discover the #1 AI CRM","headlineDescription":"Humans with Agents drive customer success together.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-customer360.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_c4y","listItems":[{"ID":0,"description":"AI agents that take action for you","link":{"label":"Agentforce","url":"https://www.salesforce.com/agentforce/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_17x1"},{"ID":1,"description":"Customer 360 for sales, service, and more","link":{"label":"Best-in-class CRM apps","url":"https://salesforcecustomer360.herokuapp.com/quiz/1/?campaign=industry","target":"_self","ariaLabel":""},"bladeId":"1731439402434_yhr"},{"ID":2,"description":"Data Cloud, integrations, analytics","link":{"label":"Unified Customer Data","url":"https://www.salesforce.com/data/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_ky7"},{"ID":3,"description":"Automations, prompts, models, code, and more","link":{"label":"Low Code, Customizable Platform","url":"https://www.salesforce.com/platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_tgy"},{"ID":4,"description":"Key Customer 360 features available in your CRM","link":{"label":"Foundations","url":"https://www.salesforce.com/crm/foundations/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_9qb"},{"ID":5,"link":{"label":"Customer Success Stories","url":"https://www.salesforce.com/customer-stories/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_hj4"}]},"bladeId":"1731439312568_ef0","buttonlink":{"label":"Products Overview","url":"https://www.salesforce.com/products/","ariaLabel":"Create a Customer 360"}},{"ID":4,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-platform.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all platform capabilities","url":"https://www.salesforce.com/platform/"},"headlineText":"Salesforce Platform","headlineDescription":"Build and customize your Agentforce and Customer 360 with the Salesforce Platform.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-platform.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_gtz","listItems":[{"ID":0,"link":{"label":"Agentforce","url":"https://www.salesforce.com/agentforce/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_b71"},{"ID":1,"link":{"label":"Artificial Intelligence","url":"https://www.salesforce.com/artificial-intelligence/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_v3p"},{"ID":2,"link":{"label":"Data Cloud","url":"https://www.salesforce.com/data/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_b0n"},{"ID":3,"link":{"label":"Agentforce & AI App Development","url":"https://www.salesforce.com/platform/enterprise-app-development/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_ltm"},{"ID":4,"link":{"label":"Data Security & Privacy","url":"https://www.salesforce.com/platform/cloud-data-security/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_ti6"},{"ID":5,"link":{"label":"Analytics","url":"https://www.salesforce.com/analytics/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_11wr"},{"ID":6,"link":{"label":"Integration","url":"https://www.salesforce.com/mulesoft/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_f4v"},{"ID":7,"link":{"label":"Flow Automation ","url":"https://www.salesforce.com/mulesoft/automation/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_m1v"}]},"bladeId":"1731439312573_gmc","buttonlink":{"label":"Salesforce Platform","url":"https://www.salesforce.com/platform/","ariaLabel":"Platform"}},{"ID":5,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ai.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all AI solutions","url":"https://www.salesforce.com/artificial-intelligence/"},"headlineDescription":"The world's #1 AI for CRM.","headlineText":"Artificial Intelligence","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ai.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_tk","listItems":[{"ID":0,"link":{"label":"Use Cases","url":"https://www.salesforce.com/artificial-intelligence/use-cases/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_m2c"},{"ID":1,"link":{"label":"Prompt Builder","url":"https://www.salesforce.com/artificial-intelligence/prompt-builder/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_1cps"},{"ID":2,"link":{"label":"Low Code AI Builders","url":"https://www.salesforce.com/artificial-intelligence/ai-builder/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_3bz"},{"ID":3,"link":{"label":"Trusted AI","url":"https://www.salesforce.com/artificial-intelligence/trusted-ai/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_bxa"},{"ID":4,"link":{"label":"AI for Business","url":"https://www.salesforce.com/artificial-intelligence/business/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_17m2"},{"ID":5,"link":{"label":"What are AI Agents?","url":"https://www.salesforce.com/agentforce/what-are-ai-agents/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_ncj"}]},"bladeId":"1731439312577_dg3","buttonlink":{"label":"Artificial Intelligence","url":"https://www.salesforce.com/artificial-intelligence/","ariaLabel":""}},{"ID":6,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-sales.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all sales solutions","url":"https://www.salesforce.com/sales/"},"headlineDescription":"Accelerate growth now with Sales Cloud.","headlineText":"Sales","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-sales.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_79c","listItems":[{"ID":0,"link":{"label":"Sales Force Automation","url":"https://www.salesforce.com/sales/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_rky"},{"ID":1,"link":{"label":"Sales Engagement","url":"https://www.salesforce.com/sales/engagement-platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_2on"},{"ID":2,"link":{"label":"Sales Team Productivity","url":"https://www.salesforce.com/sales/team-productivity/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_qmt"},{"ID":3,"link":{"label":"Sales Programs","url":"https://www.salesforce.com/sales/enablement/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_mhr"},{"ID":4,"link":{"label":"Sales AI","url":"https://www.salesforce.com/sales/artificial-intelligence/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_15gb"},{"ID":5,"link":{"label":"Sales Analytics","url":"https://www.salesforce.com/sales/analytics/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_nr6"},{"ID":6,"link":{"label":"Partner Relationship Management","url":"https://www.salesforce.com/sales/partner-relationship-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_224"},{"ID":7,"link":{"label":"Revenue Lifecycle Management","url":"https://www.salesforce.com/sales/revenue-lifecycle-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_6xc"},{"ID":8,"link":{"label":"CPQ","url":"https://www.salesforce.com/sales/cpq/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_lif"},{"ID":9,"link":{"label":"Sales Performance Management","url":"https://www.salesforce.com/sales/performance-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_zzx"},{"ID":10,"link":{"label":"Sales Cloud Pricing","url":"https://www.salesforce.com/sales/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_9c7"},{"ID":11,"link":{"label":"What Is Sales Automation?","url":"https://www.salesforce.com/sales/what-is-sales-automation/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_dd8"}]},"bladeId":"1731439312582_s3f","buttonlink":{"label":"Sales","url":"https://www.salesforce.com/sales/","ariaLabel":"Sales"}},{"ID":7,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-service.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all service solutions","url":"https://www.salesforce.com/service/"},"headlineText":"Service","headlineDescription":"Humans with AI Agents drive effortless service.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-service.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402434_11db","listItems":[{"ID":0,"link":{"label":"Customer Service Management","url":"https://www.salesforce.com/service/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_18yf"},{"ID":1,"link":{"label":"Field Service","url":"https://www.salesforce.com/service/field-service-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_6j"},{"ID":2,"link":{"label":"Self-Service Experience","url":"https://www.salesforce.com/service/customer-self-service/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_c0q"},{"ID":3,"link":{"label":"Omnichannel Customer Engagement","url":"https://www.salesforce.com/service/digital-customer-engagement-platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_hxp"},{"ID":4,"link":{"label":"Customer Service Automation & Process","url":"https://www.salesforce.com/service/customer-service-automation/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_12qd"},{"ID":5,"link":{"label":"Intelligent Service Operations","url":"https://www.salesforce.com/service/customer-service-operations/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_12ch"},{"ID":6,"link":{"label":"Customer Service AI","url":"https://www.salesforce.com/service/ai/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_bve"},{"ID":7,"link":{"label":"Contact Center","url":"https://www.salesforce.com/service/contact-center/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_1ub"},{"ID":8,"link":{"label":"Voice & Phone Support","url":"https://www.salesforce.com/service/call-center-integration/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_15c3"},{"ID":9,"link":{"label":"Employee Service","url":"https://www.salesforce.com/service/employee-engagement/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_pcp"},{"ID":10,"description":"","link":{"label":"Service Cloud Pricing","url":"https://www.salesforce.com/service/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_8ey"},{"ID":11,"link":{"label":"What is Customer Service Software?","url":"https://www.salesforce.com/service/what-is-customer-service-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402434_fc9"},{"ID":12,"link":{"label":"What are AI Agents?","url":"https://www.salesforce.com/agentforce/what-are-ai-agents/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_120"}]},"bladeId":"1731439312586_lrw","buttonlink":{"label":"Service","url":"https://www.salesforce.com/service/","ariaLabel":"Service"}},{"ID":8,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-marketing.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all marketing solutions","url":"https://www.salesforce.com/marketing/"},"headlineText":"Marketing","headlineDescription":"Make every moment count with Marketing Cloud.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-marketing.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_1ctq","listItems":[{"ID":0,"link":{"label":"Data Cloud for Marketing","url":"https://www.salesforce.com/marketing/data/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_ada"},{"ID":1,"link":{"label":"Email Marketing, Mobile, & Advertising","url":"https://www.salesforce.com/marketing/engagement/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_yzu"},{"ID":2,"link":{"label":"B2B Marketing Automation","url":"https://www.salesforce.com/marketing/b2b-automation/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_14kw"},{"ID":3,"link":{"label":"Personalization","url":"https://www.salesforce.com/marketing/personalization/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_5xa"},{"ID":4,"link":{"label":"Marketing Analytics","url":"https://www.salesforce.com/marketing/intelligence/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_kk3"},{"ID":5,"link":{"label":"Marketing AI","url":"https://www.salesforce.com/marketing/ai/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_h1x"},{"ID":6,"link":{"label":"Customer Loyalty Solutions","url":"https://www.salesforce.com/marketing/loyalty-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_yi2"},{"ID":7,"link":{"label":"Marketing Cloud Pricing","url":"https://www.salesforce.com/marketing/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_845"},{"ID":8,"link":{"label":"Marketing Cloud & Service Cloud","url":"https://www.salesforce.com/cx-platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_7ng"},{"ID":9,"link":{"label":"What is Digital Marketing?","url":"https://www.salesforce.com/marketing/what-is-digital-marketing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_x0b"},{"ID":10,"link":{"label":"What is Email Marketing?","url":"https://www.salesforce.com/marketing/email/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_3i2"}]},"bladeId":"1731439312594_nms","buttonlink":{"label":"Marketing","url":"https://www.salesforce.com/marketing/","ariaLabel":"Marketing"}},{"ID":9,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-commerce.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all commerce solutions","url":"https://www.salesforce.com/commerce/"},"headlineText":"Commerce","headlineDescription":"Automate growth everywhere with Commerce Cloud.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-commerce.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_8lt","listItems":[{"ID":0,"link":{"label":"B2C Commerce","url":"https://www.salesforce.com/commerce/b2c-ecommerce/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1957"},{"ID":1,"link":{"label":"B2B Commerce","url":"https://www.salesforce.com/commerce/b2b-ecommerce/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_s74"},{"ID":2,"link":{"label":"Direct to Consumer","url":"https://www.salesforce.com/commerce/direct-to-consumer/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_16ky"},{"ID":3,"link":{"label":"Order Management","url":"https://www.salesforce.com/commerce/order-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_dn9"},{"ID":4,"link":{"label":"Commerce AI","url":"https://www.salesforce.com/commerce/ai/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_145a"},{"ID":5,"link":{"label":"Commerce Cloud Innovations","url":"https://www.salesforce.com/commerce/innovations/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_red"},{"ID":6,"link":{"label":"Commerce Cloud Pricing","url":"https://www.salesforce.com/commerce/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_152d"}]},"bladeId":"1731439312598_885","buttonlink":{"label":"Commerce","url":"https://www.salesforce.com/commerce/","ariaLabel":"Commerce"}},{"ID":10,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-tableau.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all analytics solutions","url":"https://www.salesforce.com/analytics/"},"headlineText":"Tableau","headlineDescription":"Make better decisions with analytics and business intelligence.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-tableau.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_7es","listItems":[{"ID":0,"link":{"label":"Tableau","url":"https://www.salesforce.com/analytics/tableau/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_aqv"},{"ID":1,"link":{"label":"Tableau Pulse","url":"https://www.salesforce.com/analytics/tableau/pulse/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_15be"},{"ID":2,"link":{"label":"CRM Analytics","url":"https://www.salesforce.com/analytics/crm/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_rxt"},{"ID":3,"link":{"label":"Business Intelligence","url":"https://www.salesforce.com/analytics/business-intelligence/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_typ"},{"ID":4,"link":{"label":"Data Culture","url":"https://www.salesforce.com/analytics/data-culture/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_64i"},{"ID":5,"link":{"label":"Data Visualization","url":"https://www.salesforce.com/analytics/data-visualization/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_a7l"},{"ID":6,"link":{"label":"Data Management ","url":"https://www.salesforce.com/analytics/data-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_16oq"},{"ID":7,"link":{"label":"Analytics Pricing","url":"https://www.salesforce.com/analytics/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_eq4"}]},"bladeId":"1731439312601_z84","buttonlink":{"label":"Tableau","url":"https://www.salesforce.com/analytics/","ariaLabel":"Tableau"}},{"ID":11,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-mulesoft.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all MuleSoft integration solutions","url":"https://www.salesforce.com/mulesoft/"},"headlineText":"MuleSoft","headlineDescription":"Connect everything. Automate anything. Empower everyone with AI.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-mulesoft.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_6i0","listItems":[{"ID":0,"link":{"label":"Integration and API Management","url":"https://www.salesforce.com/mulesoft/anypoint-platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_y81"},{"ID":1,"link":{"label":"No-Code Integration and Automation","url":"https://www.salesforce.com/mulesoft/composer/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_8tf"},{"ID":2,"link":{"label":"Robotic Process Automation","url":"https://www.salesforce.com/mulesoft/rpa/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_24t"},{"ID":3,"link":{"label":"Workflow Automation","url":"https://www.salesforce.com/mulesoft/automation/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_sl2"},{"ID":4,"link":{"label":"MuleSoft Integration Pricing","url":"https://www.salesforce.com/mulesoft/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_138t"}]},"bladeId":"1731439312605_oy1","buttonlink":{"label":"MuleSoft","url":"https://www.salesforce.com/mulesoft/","ariaLabel":"MuleSoft"}},{"ID":12,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-slack.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Learn about Slack and Salesforce","url":"https://www.salesforce.com/slack/"},"headlineText":"Slack","headlineDescription":"Unlock productivity powered by CRM + AI + Data + Trust.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-slack.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_17ss","listItems":[{"ID":0,"link":{"label":"Conversational Work OS","url":"https://www.salesforce.com/slack/conversational-work-os/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_z84"},{"ID":1,"link":{"label":"Powered by CRM Data","url":"https://www.salesforce.com/slack/powered-by-crm-data/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_2ll"},{"ID":2,"link":{"label":"Work Orchestration in Slack","url":"https://www.salesforce.com/slack/work-orchestration/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_uky"},{"ID":3,"link":{"label":"Agentforce in Slack","url":"https://www.salesforce.com/slack/agentforce/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_9pq"},{"ID":4,"link":{"label":"For Departments","url":"https://www.salesforce.com/slack/departments/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_lqx"},{"ID":5,"link":{"label":"For Industries","url":"https://www.salesforce.com/slack/industries/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_3ko"},{"ID":6,"link":{"label":"Slack Pricing","url":"https://www.salesforce.com/slack/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_qwb"}]},"bladeId":"1731439312609_qiy","buttonlink":{"label":"Slack","url":"https://www.salesforce.com/slack/","ariaLabel":"Slack"}},{"ID":13,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-net-zero.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all net zero solutions","url":"https://www.salesforce.com/net-zero/"},"headlineDescription":"Go net zero now.","headlineText":"Net Zero","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-net-zero.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_1ic","listItems":[{"ID":0,"link":{"label":"Net Zero Cloud","url":"https://www.salesforce.com/net-zero/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_wu4"},{"ID":1,"link":{"label":"Net Zero Marketplace","url":"https://netzero.salesforce.com/s/","target":"_blank","ariaLabel":""},"bladeId":"1731439402435_bnr"},{"ID":2,"link":{"label":"Net Zero Pricing","url":"https://www.salesforce.com/net-zero/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_o1y"}]},"bladeId":"1731439312613_1dui","buttonlink":{"label":"Net Zero","url":"https://www.salesforce.com/net-zero/","ariaLabel":"Net Zero"}},{"ID":14,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-small-business.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore small business solutions","url":"https://www.salesforce.com/small-business/"},"headlineText":"Small Business","headlineDescription":"Find more customers, win their business, and keep them happy with tools that help you work smarter, not harder.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-small-business.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_1d8m","listItems":[{"ID":0,"link":{"label":"Starter Suite","url":"https://www.salesforce.com/small-business/starter/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_2n3"},{"ID":1,"link":{"label":"Pro Suite","url":"https://www.salesforce.com/small-business/pro-suite/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_15rm"},{"ID":2,"link":{"label":"Marketing","url":"https://www.salesforce.com/small-business/marketing/","target":"_self","ariaLabel":"Small Business Marketing"},"bladeId":"1731439402435_6dj"},{"ID":3,"link":{"label":"Sales","url":"https://www.salesforce.com/small-business/sales/","target":"_self","ariaLabel":"Small Business Sales"},"bladeId":"1731439402435_ho2"},{"ID":4,"link":{"label":"Service","url":"https://www.salesforce.com/small-business/service/","target":"_self","ariaLabel":"Small Business Service"},"bladeId":"1731439402435_10zi"},{"ID":5,"link":{"label":"Commerce","url":"https://www.salesforce.com/small-business/commerce/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_19vr"},{"ID":6,"link":{"label":"Productivity with Slack","url":"https://www.salesforce.com/small-business/collaboration/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1zb"},{"ID":7,"link":{"label":"Small Business Pricing","url":"https://www.salesforce.com/small-business/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_165a"}]},"bladeId":"1731439312619_128f","buttonlink":{"label":"Small Business","url":"https://www.salesforce.com/small-business/","ariaLabel":"Small Business"}},{"ID":15,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-partner-apps.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"About our partners","url":"https://www.salesforce.com/partners/"},"headlineText":"Partner Apps & Experts","headlineDescription":"Get the most out of Salesforce with partners, apps, solutions, and consultants.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-partner-apps.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_k51","listItems":[{"ID":0,"link":{"label":"Explore AppExchange","url":"https://appexchange.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_alq"},{"ID":1,"link":{"label":"Explore Partner Apps","url":"https://appexchange.salesforce.com/appxStore?type=App","target":"_self","ariaLabel":""},"bladeId":"1731439402435_101r"},{"ID":2,"link":{"label":"Explore Consultants","url":"https://findpartners.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_dto"},{"ID":3,"link":{"label":"Become a Partner","url":"https://www.salesforce.com/partners/become-a-partner/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_jqy"}]},"bladeId":"1731439312623_6lv","buttonlink":{"label":"Partner Apps & Experts","url":"https://www.salesforce.com/partners/","ariaLabel":"Partner Apps & Experts"}},{"ID":16,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-cust-success.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all services","url":"https://www.salesforce.com/services/overview/"},"headlineText":"Customer Success","headlineDescription":"Reach your goals with our customer success experts.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-cust-success.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_yqw","listItems":[{"ID":0,"description":"Get the right level of support and guidance to grow your business.","link":{"label":"Success Plans","url":"https://www.salesforce.com/services/success-plans/overview/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_prs"},{"ID":1,"description":"Implement, innovate, and transform your enterprise with help from Salesforce experts.","link":{"label":"Professional Services","url":"https://www.salesforce.com/services/professional-services/overview/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_gu4"},{"ID":2,"link":{"label":"Plans & Services Pricing","url":"https://www.salesforce.com/services/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_135q"}]},"bladeId":"1731439312626_t18","buttonlink":{"label":"Customer Success","url":"https://www.salesforce.com/services/overview/","ariaLabel":"Customer Success"}},{"ID":17,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-heroku.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-nav-products-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-nav-products-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Learn Heroku capabilities","url":"https://www.salesforce.com/products/heroku/overview/"},"headlineText":"Heroku","headlineDescription":"Build scalable apps on a cloud-native platform made for developers. \n","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-heroku.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_o9p","listItems":[{"ID":0,"link":{"label":"Customer Solutions","url":"https://www.salesforce.com/products/heroku/solutions/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_cbl"},{"ID":1,"link":{"label":"Architecture Patterns","url":"https://www.salesforce.com/products/heroku/architecture/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_r55"},{"ID":2,"link":{"label":"Heroku Pricing","url":"https://www.salesforce.com/products/heroku/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_bun"}]},"bladeId":"1731439312630_v4p","buttonlink":{"label":"Heroku","url":"https://www.salesforce.com/products/heroku/overview/","ariaLabel":""}},{"ID":0,"link":{"target":"_self","label":"See all product pricing","url":"https://www.salesforce.com/pricing/","ariaLabel":"See all product pricing"},"bladeId":"1731439312634_rpg"}]},{"ID":1,"title":"Industries","showIcon":true,"panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"See all industries","url":"https://www.salesforce.com/industries/"},"body":"Get industry-specific innovations that modernize your business, save time, and lower costs.","title":"Explore Salesforce for industries.","bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-industries-mobile.png?w=840","alt":null,"title":"2022/06/nav-industries-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376},"topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-industries.png?w=86","alt":null,"title":"2022/06/nav-industries.png","sizes":"(max-width: 86px) 100vw, 86px","width":86,"height":86}},"bladeId":"1731438979466_nnd","navigationItems":[{"ID":0,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-automotive.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore automotive solutions","url":"https://www.salesforce.com/automotive/"},"headlineDescription":"Drive a lifetime of loyalty.","headlineText":"Automotive","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-automotive.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_1c9d","listItems":[{"ID":0,"link":{"label":"OEM","url":"https://www.salesforce.com/automotive/oem-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_hma"},{"ID":1,"link":{"label":"Dealer/Retailers","url":"https://www.salesforce.com/automotive/car-dealership-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_17hx"},{"ID":2,"link":{"label":"Captive","url":"https://www.salesforce.com/automotive/finance-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_r0p"},{"ID":3,"link":{"label":"Software-Defined Vehicle (SDV)","url":"https://www.salesforce.com/automotive/connected-car-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1yc"},{"ID":4,"link":{"label":"Automotive Pricing","url":"https://www.salesforce.com/automotive/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_jtr"}]},"bladeId":"1731439402435_qq2","buttonlink":{"label":"Automotive","url":"https://www.salesforce.com/automotive/","ariaLabel":"Automotive"}},{"ID":1,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-communications.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/communications/","label":"Explore communications solutions"},"headlineText":"Communications","headlineDescription":"Deliver the connected future, faster.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-communications.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_wjs","listItems":[{"ID":0,"link":{"label":"Unify the Telecom Customer Journey","url":"https://www.salesforce.com/communications/marketing-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_z0g"},{"ID":1,"link":{"label":"Accelerate Communication Sales","url":"https://www.salesforce.com/communications/sales-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_90p"},{"ID":2,"link":{"label":"Simplify Wholesale Transactions","url":"https://www.salesforce.com/communications/wholesale-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_108t"},{"ID":3,"link":{"label":"Light Up Fiber Experiences","url":"https://www.salesforce.com/communications/fiber-bss/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_4vd"},{"ID":4,"link":{"label":"Fulfill the Perfect Order","url":"https://www.salesforce.com/communications/order-management-system/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_voj"},{"ID":5,"link":{"label":"Optimize Telecom Customer Service","url":"https://www.salesforce.com/communications/customer-service-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_ofc"},{"ID":6,"link":{"label":"Communications Cloud","url":"https://www.salesforce.com/communications/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_12bb"},{"ID":7,"link":{"label":"Communications Cloud Pricing","url":"https://www.salesforce.com/communications/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_she"}]},"bladeId":"1731439402435_ese","buttonlink":{"label":"Communications","url":"https://www.salesforce.com/communications/","ariaLabel":"Communications"}},{"ID":2,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-eng.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"bladeId":"1731439402435_1819","buttonlink":{"label":"Construction & Real Estate ","url":"https://www.salesforce.com/engineering-construction-real-estate/","ariaLabel":""},"panelLinkedList":{"hero":{"cta":{"target":"_self","label":"Explore engineering, construction, & real estate","url":"https://www.salesforce.com/engineering-construction-real-estate/"},"headlineDescription":"Achieve operational excellence.","headlineText":"Engineering, Construction, & Real Estate","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-eng.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_fnb","listItems":[{"ID":0,"link":{"label":"Real Estate","url":"https://www.salesforce.com/engineering-construction-real-estate/real-estate-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_12ha"},{"ID":1,"link":{"label":"Engineering & Construction","url":"https://www.salesforce.com/engineering-construction-real-estate/construction-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_sx3"},{"ID":2,"link":{"label":"Residential & Commercial Services","url":"https://www.salesforce.com/engineering-construction-real-estate/residential-commercial-services-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_epf"}]}},{"ID":3,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-consumer-goods.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore consumer goods solutions","url":"https://www.salesforce.com/consumer-goods/"},"headlineText":"Consumer Goods","headlineDescription":"Deliver profitable growth.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-consumer-goods.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_1aq4","listItems":[{"ID":0,"link":{"label":"Fast-Moving Consumer Goods","url":"https://www.salesforce.com/consumer-goods/consumer-packaged-goods-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1706"},{"ID":1,"link":{"label":"Home Durables","url":"https://www.salesforce.com/consumer-goods/consumer-durables-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1d21"},{"ID":2,"link":{"label":"Distributors","url":"https://www.salesforce.com/consumer-goods/software-for-distributors/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_it2"},{"ID":3,"link":{"label":"Apparel, Footwear, and Accessories","url":"https://www.salesforce.com/consumer-goods/apparel-footwear-accessories-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_14cz"},{"ID":4,"link":{"label":"Beauty","url":"https://www.salesforce.com/consumer-goods/beauty-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_mwu"},{"ID":5,"link":{"label":"Consumer Goods Cloud","url":"https://www.salesforce.com/consumer-goods/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_cr2"},{"ID":6,"link":{"label":"Consumer Goods Cloud pricing","url":"https://www.salesforce.com/consumer-goods/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_d05"}]},"bladeId":"1731439402435_gyh","buttonlink":{"label":"Consumer Goods","url":"https://www.salesforce.com/consumer-goods/","ariaLabel":"Consumer Goods"}},{"ID":4,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-education.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore education solutions","url":"https://www.salesforce.com/education/"},"headlineText":"Education","headlineDescription":"Deliver connected education journeys for life on the #1 AI CRM.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-education.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_h6g","listItems":[{"ID":0,"link":{"label":"Recruitment & Admissions","url":"https://www.salesforce.com/education/recruitment-admissions-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_dwb"},{"ID":1,"link":{"label":"Student Success","url":"https://www.salesforce.com/education/student-success-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_r3p"},{"ID":2,"link":{"label":"Advancement & Alumni Relations","url":"https://www.salesforce.com/education/advancement-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_uov"},{"ID":3,"link":{"label":"Communications, Marketing, and Engagement","url":"https://www.salesforce.com/education/marketing-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_6aq"},{"ID":4,"link":{"label":"Lifelong Learning","url":"https://www.salesforce.com/education/lifelong-learning-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_ii8"},{"ID":5,"link":{"label":"K-12","url":"https://www.salesforce.com/education/k-12-software/.","target":"_self","ariaLabel":""},"bladeId":"1731439402435_vby"},{"ID":6,"link":{"label":"Education Cloud","url":"https://www.salesforce.com/education/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1226"},{"ID":7,"link":{"label":"Education Cloud Pricing","url":"https://www.salesforce.com/education/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_xak"}]},"bladeId":"1731439402435_735","buttonlink":{"label":"Education","url":"https://www.salesforce.com/education/","ariaLabel":"Education"}},{"ID":5,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-energy.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/energy-utilities/","label":"Explore energy & utilities solutions"},"headlineDescription":"Lead the energy transition.","headlineText":"Energy & Utilities","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-energy.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_dzt","listItems":[{"ID":0,"link":{"label":"Power & Utilities","url":"https://www.salesforce.com/energy-utilities/power-utilities-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_po4"},{"ID":1,"link":{"label":"Oil & Gas","url":"https://www.salesforce.com/energy-utilities/oil-gas-industry-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_b6c"},{"ID":2,"link":{"label":"Energy & Utilities Cloud","url":"https://www.salesforce.com/energy-utilities/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_mh7"},{"ID":3,"link":{"label":"Energy & Utilities Cloud Product Pricing","url":"https://www.salesforce.com/energy-utilities/cloud/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_6ry"}]},"bladeId":"1731439402435_1cys","buttonlink":{"label":"Energy & Utilities","url":"https://www.salesforce.com/energy-utilities/","ariaLabel":"Energy & Utilities"}},{"ID":6,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-fin-services.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore financial services","url":"https://www.salesforce.com/financial-services/"},"headlineText":"Financial Services","headlineDescription":"Empower your customers’ financial success with trusted AI.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-fin-services.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_1722","listItems":[{"ID":0,"link":{"label":"Scale Service ","url":"https://www.salesforce.com/financial-services/customer-service-in-financial-services/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_10mq"},{"ID":1,"link":{"label":"Streamline Onboarding","url":"https://www.salesforce.com/financial-services/digital-client-onboarding/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_tjt"},{"ID":2,"link":{"label":"Personalize Engagement","url":"https://www.salesforce.com/financial-services/personalization/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1e8c"},{"ID":3,"link":{"label":"Financial Services Cloud","url":"https://www.salesforce.com/financial-services/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_uqx"},{"ID":4,"link":{"label":"Financial Services Pricing","url":"https://www.salesforce.com/financial-services/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_1beh"}]},"bladeId":"1731439402435_188u","buttonlink":{"label":"Financial Services","url":"https://www.salesforce.com/financial-services/","ariaLabel":"Financial Services"}},{"ID":7,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-healthcare.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore health and life sciences solutions","url":"https://www.salesforce.com/healthcare-life-sciences/"},"headlineText":"Healthcare & Life Sciences","headlineDescription":"Grow healthy relationships on the #1 AI CRM.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-healthcare.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402435_ynu","listItems":[{"ID":0,"link":{"label":"Provider","url":"https://www.salesforce.com/healthcare-life-sciences/healthcare-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_pfg"},{"ID":1,"link":{"label":"Payer","url":"https://www.salesforce.com/healthcare-life-sciences/payer-administration-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402435_sse"},{"ID":2,"link":{"label":"Public Sector Health","url":"https://www.salesforce.com/healthcare-life-sciences/public-health-solutions/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_126s"},{"ID":3,"link":{"label":"Pharma","url":"https://www.salesforce.com/healthcare-life-sciences/pharma-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_14e7"},{"ID":4,"link":{"label":"MedTech","url":"https://www.salesforce.com/healthcare-life-sciences/medtech-automation-solutions/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_pjn"},{"ID":5,"link":{"label":"Health Cloud","url":"https://www.salesforce.com/healthcare-life-sciences/health-cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1bud"},{"ID":6,"link":{"label":"Life Sciences Cloud","url":"https://www.salesforce.com/healthcare-life-sciences/life-sciences-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_5er"},{"ID":7,"link":{"label":"Pricing","url":"https://www.salesforce.com/healthcare-life-sciences/health-cloud/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_6zk"}]},"bladeId":"1731439402435_189p","buttonlink":{"label":"Healthcare & Life Sciences","url":"https://www.salesforce.com/healthcare-life-sciences/","ariaLabel":"Healthcare & Life Sciences"}},{"ID":8,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-manufacturing.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore manufacturing solutions","url":"https://www.salesforce.com/manufacturing/"},"headlineText":"Manufacturing","headlineDescription":"Connect the value chain.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-manufacturing.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_l6n","listItems":[{"ID":0,"link":{"label":"Modernize Commercial Operations","url":"https://www.salesforce.com/manufacturing/operations-management-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1p5"},{"ID":1,"link":{"label":"Transform the Service Experience","url":"https://www.salesforce.com/manufacturing/customer-service-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1del"},{"ID":2,"link":{"label":"Simplify Partner Engagement","url":"https://www.salesforce.com/manufacturing/partner-channel-engagement-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_mq4"},{"ID":3,"link":{"label":"Manufacturing Cloud","url":"https://www.salesforce.com/manufacturing/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1dgj"},{"ID":4,"link":{"label":"Manufacturing Cloud Pricing","url":"https://www.salesforce.com/manufacturing/cloud/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_u9l"}]},"bladeId":"1731439402436_151j","buttonlink":{"label":"Manufacturing","url":"https://www.salesforce.com/manufacturing/","ariaLabel":"Manufacturing"}},{"ID":9,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-media.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore media solutions","url":"https://www.salesforce.com/media/"},"headlineText":"Media","headlineDescription":"Cultivate loyal audiences faster.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-media.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_6ye","listItems":[{"ID":0,"link":{"label":"Accelerate Advertising Sales","url":"https://www.salesforce.com/media/advertising-sales-management-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_7zj"},{"ID":1,"link":{"label":"Automate Media and Entertainment Processes","url":"https://www.salesforce.com/media/workflow-automation-management/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_gb"},{"ID":2,"link":{"label":"Grow Subscriber Relationships","url":"https://www.salesforce.com/media/subscription-lifecycle-management-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_pil"},{"ID":3,"link":{"label":"Maximize Audience Engagement","url":"https://www.salesforce.com/media/fan-audience-engagement-platform/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_10lx"},{"ID":4,"link":{"label":"Streamline Production and Operations","url":"https://www.salesforce.com/media/automated-production-broadcast-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_rce"},{"ID":5,"link":{"label":"Media Cloud","url":"https://www.salesforce.com/media/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_11ed"},{"ID":6,"link":{"label":"Media Cloud Pricing","url":"https://www.salesforce.com/media/cloud/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1bea"}]},"bladeId":"1731439402436_236","buttonlink":{"label":"Media","url":"https://www.salesforce.com/media/","ariaLabel":"Media"}},{"ID":10,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-nonprofit.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore nonprofit solutions","url":"https://www.salesforce.com/nonprofit/"},"headlineText":"Nonprofit","headlineDescription":"Build relationships that drive change.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-nonprofit.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_9x8","listItems":[{"ID":0,"link":{"label":"Fundraising","url":"https://www.salesforce.com/nonprofit/fundraising-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ey1"},{"ID":1,"link":{"label":"Marketing and Engagement","url":"https://www.salesforce.com/nonprofit/marketing-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_msz"},{"ID":2,"link":{"label":"Program and Outcome Management","url":"https://www.salesforce.com/nonprofit/program-management-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_z05"},{"ID":3,"link":{"label":"IT Operations for Nonprofit","url":"https://www.salesforce.com/nonprofit/data-management-systems/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_gky"},{"ID":4,"link":{"label":"Grantmaking","url":"https://www.salesforce.com/nonprofit/grantmaking-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_o88"},{"ID":5,"link":{"label":"Nonprofit Cloud","url":"https://www.salesforce.com/nonprofit/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_sd4"},{"ID":6,"link":{"label":"Nonprofit Cloud Pricing","url":"https://www.salesforce.com/nonprofit/pricing/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_syv"}]},"bladeId":"1731439402436_ct5","buttonlink":{"label":"Nonprofit","url":"https://www.salesforce.com/nonprofit/","ariaLabel":"Nonprofit"}},{"ID":11,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-pro-services.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":[],"hero":{"cta":{"target":"_self","label":"Explore professional services solutions ","url":"https://www.salesforce.com/professional-services/"},"headlineText":"Professional Services","headlineDescription":"Increase client trust.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-pro-services.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_3v8","listItems":[{"ID":0,"link":{"label":"Accounting, Tax, & Audit","url":"https://www.salesforce.com/professional-services/accounting-crm/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ykl"},{"ID":1,"link":{"label":"Consulting","url":"https://www.salesforce.com/professional-services/consulting-crm/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_lx4"},{"ID":2,"link":{"label":"Staffing & Recruiting","url":"https://www.salesforce.com/professional-services/recruiting-crm/ ","target":"_self","ariaLabel":""},"bladeId":"1731439402436_old"}]},"bladeId":"1731439402436_9go","buttonlink":{"label":"Professional Services","url":"https://www.salesforce.com/professional-services/","ariaLabel":""}},{"ID":12,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-public-sector.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore public sector","url":"https://www.salesforce.com/government/"},"headlineText":"Public Sector","headlineDescription":"Modernize government service.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-public-sector.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_bea","listItems":[{"ID":0,"link":{"label":"Federal Civilian","url":"https://www.salesforce.com/government/federal-it-modernization/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ed5"},{"ID":1,"link":{"label":"State & Local","url":"https://www.salesforce.com/government/state-local-government-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_fnk"},{"ID":2,"link":{"label":"Defense & Intelligence","url":"https://www.salesforce.com/government/defense-it-technology-solutions/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_sx6"},{"ID":3,"link":{"label":"Government Cloud","url":"https://www.salesforce.com/government/cloud/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_eid"},{"ID":4,"link":{"label":"Public Sector Apps","url":"https://www.salesforce.com/government/solutions/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_sek"},{"ID":5,"link":{"label":"Pricing","url":"https://www.salesforce.com/government/pricing-routing/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_8ub"}]},"bladeId":"1731439402436_phi","buttonlink":{"label":"Public Sector","url":"https://www.salesforce.com/government/","ariaLabel":"Public Sector"}},{"ID":13,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-retail.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore retail solutions","url":"https://www.salesforce.com/retail/"},"headlineText":"Retail","headlineDescription":"Smarter retail starts with Salesforce.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-retail.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_75q","listItems":[{"ID":0,"link":{"label":"Fashion","url":"https://www.salesforce.com/retail/fashion-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_536"},{"ID":1,"link":{"label":"Restaurants","url":"https://www.salesforce.com/retail/restaurant-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_dsg"},{"ID":2,"link":{"label":"Grocery, Drug, and Convenience Stores","url":"https://www.salesforce.com/retail/grocery-convenience-store-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1cnb"},{"ID":3,"link":{"label":"Mass Merchants and Department Stores","url":"https://www.salesforce.com/retail/department-store-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_zqo"},{"ID":4,"link":{"label":"Retail Cloud POS","url":"https://www.salesforce.com/retail/cloud-pos/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_hmk"}]},"bladeId":"1731439402436_dy8","buttonlink":{"label":"Retail","url":"https://www.salesforce.com/retail/","ariaLabel":"Retail"}},{"ID":14,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-tech.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-industries-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-industries-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/high-tech/","label":"Explore technology solutions"},"headlineText":"Technology","headlineDescription":"Drive cost-efficient growth with intelligent automated processes.","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-tech.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_jda","listItems":[{"ID":0,"link":{"label":"Unlock Partner Growth","url":"https://www.salesforce.com/high-tech/prm-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_dp3"},{"ID":1,"link":{"label":"Drive Recruiting Revenue","url":"https://www.salesforce.com/high-tech/revenue-software/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_nb6"}]},"bladeId":"1731439402436_1dem","buttonlink":{"label":"Technology","url":"https://www.salesforce.com/high-tech/","ariaLabel":"Technology"}},{"ID":15,"icon":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-travel.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"},"bladeId":"1731439402436_16nc","buttonlink":{"label":"Travel, Transportation & Hospitality","url":"https://www.salesforce.com/travel-hospitality-transportation/","ariaLabel":""},"panelLinkedList":{"hero":{"cta":{"target":"_self","label":"Explore travel, transportation, and hospitality solutions","url":"https://www.salesforce.com/travel-hospitality-transportation/"},"headlineText":"Travel, Transportation & Hospitality","headlineDescription":"Deliver connected experiences.\n\n ","eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/06/icon-ind-travel.svg?w=1024","alt":null,"title":"","sizes":"(max-width: 1024px) 100vw, 1024px","width":"1024","height":"1024"}},"bladeId":"1731439402436_x30","listItems":[{"ID":0,"link":{"label":"Travel","url":"https://www.salesforce.com/travel-hospitality-transportation/travel/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_5gk"},{"ID":1,"link":{"label":"Transportation & Logistics","url":"https://www.salesforce.com/travel-hospitality-transportation/transportation/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_18j3"},{"ID":2,"link":{"label":"Hospitality","url":"https://www.salesforce.com/travel-hospitality-transportation/hospitality/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_d04"}]}},{"ID":0,"link":{"target":"_self","label":"See all industries","url":"https://www.salesforce.com/industries/","ariaLabel":"See all industries"},"bladeId":"1731439402436_wx"}]},{"ID":2,"title":"Customers","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"See all stories","url":"https://www.salesforce.com/customer-stories/"},"title":"Explore success stories.","body":"See how our customers transform their businesses with CRM + AI + Data + Trust.","topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-customers-l3-default-top-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-customers-l3-default-top-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-customers-l3-default-bottom-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-customers-l3-default-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-customers-l3-mobile.jpg?w=840","alt":null,"title":"2022/06/nav-customers-l3-mobile.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376}},"bladeId":"1731438979472_11kp","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-customers-l3-customer-stories-bottom-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-customers-l3-customer-stories-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all stories","url":"https://www.salesforce.com/customer-stories/"},"headlineText":"Customer Stories","headlineDescription":"Explore success stories from customers of all sizes, in every industry.\n"},"bladeId":"1731439402436_fo","listItems":[{"ID":0,"link":{"label":"Customer Highlights from Earnings","url":"https://www.salesforce.com/customer-stories/quarterly-earnings/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_zh3"},{"ID":1,"link":{"label":"Tableau Stories","url":"https://www.tableau.com/solutions/customers","target":"_self","ariaLabel":""},"bladeId":"1731439402436_150h"},{"ID":2,"link":{"label":"MuleSoft Stories","url":"https://www.mulesoft.com/case-studies","target":"_self","ariaLabel":""},"bladeId":"1731439402436_356"},{"ID":3,"link":{"label":"Slack Stories","url":"https://slack.com/customer-stories","target":"_self","ariaLabel":""},"bladeId":"1731439402436_csn"},{"ID":4,"link":{"label":"Heroku Stories","url":"https://www.heroku.com/customers","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ac3"},{"ID":5,"link":{"label":"Customer Reference Program","url":"https://www.salesforce.com/customer-stories/customer-reference-program/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ucl"}]},"bladeId":"1731439402436_1236","buttonlink":{"label":"Customer Stories","url":"https://www.salesforce.com/customer-stories/","ariaLabel":""}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/nav-customers-salesforce-bottom-desktop.webp?w=840","alt":null,"title":"2024/02/nav-customers-salesforce-bottom-desktop.webp","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all stories","url":"https://www.salesforce.com/salesforce-on-salesforce-stories/"},"headlineDescription":"Explore success stories of how Salesforce uses our own technology to run every part of our business.","headlineText":"Salesforce on Salesforce Stories"},"bladeId":"1731439402436_ylg"},"bladeId":"1731439402436_qkc","buttonlink":{"label":"Salesforce on Salesforce Stories","url":"https://www.salesforce.com/salesforce-on-salesforce-stories/","ariaLabel":""}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-customers-l3-trailblazer-stories-bottom-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-customers-l3-trailblazer-stories-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/trailblazer-stories/","label":"See all stories"},"headlineText":"Trailblazer Stories","headlineDescription":"Meet the innovators driving business impact and building successful careers with Salesforce."},"bladeId":"1731439402436_182q","listItems":[{"ID":0,"link":{"label":"Trailblazer Series","url":"https://www.salesforce.com/plus/series/trailblazer","target":"_self","ariaLabel":""},"bladeId":"1731439402436_k5w"},{"ID":1,"link":{"label":"Trailblazer 360 Blog","url":"https://www.salesforce.com/blog/category/trailblazer/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_2gg"},{"ID":2,"link":{"label":"Be a Trailblazer","url":"https://www.salesforce.com/company/be-a-trailblazer/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_zry"}]},"bladeId":"1731439402436_11gb","buttonlink":{"label":"Trailblazer Stories","url":"https://www.salesforce.com/trailblazer-stories/","ariaLabel":""}}]},{"ID":3,"title":"Learning","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"Join for free","url":"https://trailblazer.me/"},"body":"Unlock free hands-on learning, our global community, original series, and support.","title":"Become a Trailblazer.","bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-resources-mobile.png?w=840","alt":null,"title":"2022/06/nav-resources-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376},"topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"eyebrowMediaImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-trailhead.png?w=86","alt":"","title":"2022/06/nav-trailhead.png","sizes":"(max-width: 86px) 100vw, 86px","width":86,"height":86}},"bladeId":"1731438979479_c7h","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore Trailhead","url":"https://trailhead.salesforce.com/"},"headlineText":"Learning on Trailhead","headlineDescription":"Skill up for the future from anywhere with Trailhead, our free, online learning platform."},"bladeId":"1731439402436_f5e","listItems":[{"ID":0,"description":"Explore guided learning paths to quickly learn in-demand skills.","link":{"label":"Trails","url":"https://trailhead.salesforce.com/trails/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_3j2"},{"ID":1,"description":"Accelerate learning with access to Salesforce experts.","link":{"label":"Expert-led Learning","url":"https://trailheadacademy.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_9p1"},{"ID":2,"description":"Earn resume-worthy Salesforce credentials. ","link":{"label":"Salesforce Certification","url":"https://trailhead.salesforce.com/credentials/administratoroverview","target":"_self","ariaLabel":""},"bladeId":"1731439402436_5xn"},{"ID":3,"description":"Find your career in the Salesforce ecosystem. ","link":{"label":"Career Paths","url":"https://trailhead.salesforce.com/career-path/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_je6"}]},"bladeId":"1731439402436_g9c","buttonlink":{"label":"Learning on Trailhead","url":"https://trailhead.salesforce.com/","ariaLabel":"Learning on Trailhead"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all events","url":"https://www.salesforce.com/events/"},"headlineText":"Events","headlineDescription":"Join us for live and on-demand local, global, and digital events."},"bladeId":"1731439402436_l1b","listItems":[{"ID":0,"link":{"label":"Dreamforce 2024","url":"https://www.salesforce.com/dreamforce/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_15kp"},{"ID":1,"link":{"label":"Connections","url":"https://www.salesforce.com/connections/ ","target":"_self","ariaLabel":""},"bladeId":"1731439402436_3kc"},{"ID":2,"link":{"label":"Salesforce+","url":"https://www.salesforce.com/plus","target":"_self","ariaLabel":""},"bladeId":"1731439402436_d92"},{"ID":3,"link":{"label":"Webinars","url":"https://www.salesforce.com/events/webinars/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_5v9"},{"ID":4,"link":{"label":"Community Events","url":"https://trailhead.salesforce.com/community/conferences","target":"_self","ariaLabel":""},"bladeId":"1731439402436_cbf"},{"ID":5,"link":{"label":"Developer Events","url":"https://developer.salesforce.com/events","target":"_self","ariaLabel":""},"bladeId":"1731439402436_jq6"},{"ID":6,"link":{"label":"Customer Success Events","url":"https://cs.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_2vp"},{"ID":7,"link":{"label":"Local User Groups","url":"https://trailblazercommunitygroups.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_i19"}]},"bladeId":"1731439402436_nt8","buttonlink":{"label":"Events","url":"https://www.salesforce.com/events/","ariaLabel":"Events"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore all blogs","url":"https://www.salesforce.com/blog-hub/"},"headlineText":"Blogs","headlineDescription":"Discover tips and insights from experts to supercharge your digital journey."},"bladeId":"1731439402436_15u1","listItems":[{"ID":0,"link":{"label":"The 360 Blog","url":"https://www.salesforce.com/blog/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_14vg"},{"ID":1,"link":{"label":"Careers Blog","url":"https://careers.salesforce.com/en/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1ahn"},{"ID":2,"link":{"label":"AI Research Blog","url":"https://blog.salesforceairesearch.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_kv2"},{"ID":3,"link":{"label":"Developer Blog","url":"https://developer.salesforce.com/blogs","target":"_self","ariaLabel":""},"bladeId":"1731439402436_cs7"},{"ID":4,"link":{"label":"Admin Blog","url":"https://admin.salesforce.com/blog","target":"_self","ariaLabel":""},"bladeId":"1731439402436_19mf"},{"ID":5,"link":{"label":"Architect Blog","url":"https://medium.com/salesforce-architects","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1co4"},{"ID":6,"link":{"label":"Engineering Blog","url":"https://engineering.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_vig"},{"ID":7,"link":{"label":"Design Blog","url":"https://www.salesforce.com/blog/category/design/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1a5b"},{"ID":8,"link":{"label":"Slack Blog","url":"https://slack.com/blog","target":"_self","ariaLabel":""},"bladeId":"1731439402436_esp"},{"ID":9,"link":{"label":"Tableau Blog","url":"https://www.tableau.com/blog","target":"_self","ariaLabel":""},"bladeId":"1731439402436_d6a"},{"ID":10,"link":{"label":"MuleSoft Blog","url":"https://blogs.mulesoft.com/bloghome/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_x4a"},{"ID":11,"link":{"label":"Heroku Blog","url":"https://blog.heroku.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ucw"}]},"bladeId":"1731439402436_dry","buttonlink":{"label":"Blogs","url":"https://www.salesforce.com/blog-hub/","ariaLabel":"Blogs"}},{"ID":3,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/resources/topics/","label":"Explore all topics"},"headlineText":"By Topic","headlineDescription":"Find products and resources to help you become a customer company."},"bladeId":"1731439402436_xhl","listItems":[{"ID":0,"link":{"label":"Customer Relationships","url":"https://www.salesforce.com/resources/customer-relationships/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_e8s"},{"ID":1,"link":{"label":"Data","url":"https://www.salesforce.com/resources/data/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_pdb"},{"ID":2,"link":{"label":"AI","url":"https://www.salesforce.com/resources/ai/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_icx"},{"ID":3,"link":{"label":"Digital Transformation","url":"https://www.salesforce.com/resources/digital-transformation/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_1aq4"},{"ID":4,"link":{"label":"Automation","url":"https://www.salesforce.com/resources/automation/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_15is"},{"ID":5,"link":{"label":"Future of Work","url":"https://www.salesforce.com/resources/future-of-work/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_80z"},{"ID":6,"link":{"label":"Business as a Platform for Change","url":"https://www.salesforce.com/resources/platform-for-change/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_qsu"},{"ID":7,"link":{"label":"Sustainability","url":"https://www.salesforce.com/resources/sustainability/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_s8w"},{"ID":8,"link":{"label":"Resource Center Home","url":"https://www.salesforce.com/resources/","target":"_self","ariaLabel":""},"bladeId":"1731439402436_ylj"}]},"bladeId":"1731439402436_w3e","buttonlink":{"label":"By Topic","url":"https://www.salesforce.com/resources/topics/","ariaLabel":"By Topic"}},{"ID":4,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore by role","url":"https://www.salesforce.com/resources/roles/"},"headlineText":"By Role","headlineDescription":"Explore relevant resources for you, your team, and your organization."},"bladeId":"1731439402437_17jv","listItems":[{"ID":0,"link":{"label":"Sales","url":"https://www.salesforce.com/blog/sales","target":"_self","ariaLabel":""},"bladeId":"1731439402437_4ry"},{"ID":1,"link":{"label":"Service","url":"https://www.salesforce.com/resources/service/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_ycq"},{"ID":2,"link":{"label":"Marketing","url":"https://www.salesforce.com/resources/marketing/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_133x"},{"ID":3,"link":{"label":"Commerce","url":"https://www.salesforce.com/resources/commerce/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_2t2"},{"ID":4,"link":{"label":"IT & App Dev","url":"https://www.salesforce.com/resources/app-development/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_lf6"},{"ID":5,"link":{"label":"Small Business","url":"https://www.salesforce.com/resources/small-business/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_y6l"},{"ID":6,"link":{"label":"Architects","url":"https://architect.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_14sh"},{"ID":7,"link":{"label":"Designers","url":"https://www.salesforce.com/design/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_i8v"},{"ID":8,"link":{"label":"Developers","url":"https://developer.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_134d"},{"ID":9,"link":{"label":"Admins","url":"https://admin.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_14w4"},{"ID":10,"link":{"label":"Resource Center Home","url":"https://www.salesforce.com/resources/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_aml"}]},"bladeId":"1731439402436_zoh","buttonlink":{"label":"By Role","url":"https://www.salesforce.com/resources/roles/","ariaLabel":"By Role"}},{"ID":5,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore all industries","url":"https://www.salesforce.com/resources/industries/"},"headlineText":"By Industry","headlineDescription":"Discover research, insights, and solutions tailored to your company and industry."},"bladeId":"1731439402437_iyq","listItems":[{"ID":0,"link":{"label":"Automotive","url":"https://www.salesforce.com/resources/automotive/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_kc5"},{"ID":1,"link":{"label":"Communications","url":"https://www.salesforce.com/resources/communications/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_143j"},{"ID":2,"link":{"label":"Consumer Goods","url":"https://www.salesforce.com/resources/consumer-goods/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_r8g"},{"ID":3,"link":{"label":"Energy & Utilities","url":"https://www.salesforce.com/resources/energy-utilities/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_e89"},{"ID":4,"link":{"label":"Engineering, Construction & Real Estate","url":"https://www.salesforce.com/resources/engineering-construction-real-estate/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_5oj"},{"ID":5,"link":{"label":"Financial Services","url":"https://www.salesforce.com/resources/financial-services/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_14im"},{"ID":6,"link":{"label":"Government","url":"https://www.salesforce.com/resources/government/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_14s1"},{"ID":7,"link":{"label":"Healthcare & Life Sciences","url":"https://www.salesforce.com/resources/healthcare-life-sciences/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_x5"},{"ID":8,"link":{"label":"Manufacturing","url":"https://www.salesforce.com/resources/manufacturing/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_5m2"},{"ID":9,"link":{"label":"Media","url":"https://www.salesforce.com/resources/media/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_669"},{"ID":10,"link":{"label":"Professional Services","url":"https://www.salesforce.com/resources/professional-services/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_t38"},{"ID":11,"link":{"label":"Retail","url":"https://www.salesforce.com/resources/retail/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1aqh"},{"ID":12,"link":{"label":"Travel, Transportation & Hospitality","url":"https://www.salesforce.com/resources/transportation-hospitality/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_18q0"},{"ID":13,"link":{"label":"Resource Center Home","url":"https://www.salesforce.com/resources/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1bdr"}]},"bladeId":"1731439402437_tnk","buttonlink":{"label":"By Industry","url":"https://www.salesforce.com/resources/industries/","ariaLabel":"By Industry"}},{"ID":6,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-resources-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-resources-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Explore by content type","url":"https://www.salesforce.com/resources/content-type/"},"headlineText":"By Content Type","headlineDescription":"Engage with endless, expert resources – in whatever format you prefer."},"bladeId":"1731439402437_1cbt","listItems":[{"ID":0,"link":{"label":"Articles","url":"https://www.salesforce.com/resources/articles/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_19n7"},{"ID":1,"link":{"label":"Guides","url":"https://www.salesforce.com/resources/guides/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_lp5"},{"ID":2,"link":{"label":"Podcasts","url":"https://www.salesforce.com/resources/podcasts/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_12d6"},{"ID":3,"link":{"label":"Research & Reports","url":"https://www.salesforce.com/resources/research-reports/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_5s9"},{"ID":4,"link":{"label":"Videos","url":"https://www.salesforce.com/resources/videos/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_18mq"},{"ID":5,"link":{"label":"Webinars","url":"https://www.salesforce.com/resources/webinars/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_3ms"},{"ID":6,"link":{"label":"Resource Center Home","url":"https://www.salesforce.com/resources/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1aop"}]},"bladeId":"1731439402437_xpk","buttonlink":{"label":"By Content Type","url":"https://www.salesforce.com/resources/content-type/","ariaLabel":"By Content Type"}}]},{"ID":4,"title":"Support","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_blank","label":"Visit the Help Center","url":"https://help.salesforce.com/s/"},"body":"Find critical answers for all things Salesforce – search resources, browse documentation, log cases, and more. ","title":"Questions? We can help.","topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-support-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-support-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-support-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-support-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-support-mobile.png?w=840","alt":null,"title":"2022/06/nav-support-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376}},"bladeId":"1731438979482_12po","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-support-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-support-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Visit the Help Center","url":"https://help.salesforce.com/s/"},"headlineText":"Help & Documentation","headlineDescription":"Need help? Log cases, find documentation, and more – all the support you need, wherever you need it."},"bladeId":"1731439402437_xzc","listItems":[{"ID":0,"link":{"label":"Known Issues","url":"https://issues.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_tzh"},{"ID":1,"link":{"label":"Developer Documentation","url":"https://developer.salesforce.com/docs","target":"_self","ariaLabel":""},"bladeId":"1731439402437_11r5"}]},"bladeId":"1731439402437_cpd","buttonlink":{"label":"Help & Documentation","url":"https://help.salesforce.com/s/","ariaLabel":"Help & Documentation"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-support-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-support-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/communities/","label":"Explore communities"},"headlineDescription":"Meet people, learn skills, find apps and experts, and share feedback by joining Salesforce communities.","headlineText":"Communities"},"bladeId":"1731439402437_cta","listItems":[{"ID":0,"description":"Connect with peers to learn skills and grow.","link":{"label":"Trailblazer Community","url":"https://trailhead.salesforce.com/trailblazer-community/feed","target":"_self","ariaLabel":""},"bladeId":"1731439402437_18at"},{"ID":1,"description":"Collaborate, learn, and manage your partner business.","link":{"label":"Partner Community","url":"https://partners.salesforce.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_17ce"},{"ID":2,"description":"Help us build the Salesforce roadmap by sharing your feedback.","link":{"label":"IdeaExchange","url":"https://ideas.salesforce.com/s/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_a2m"}]},"bladeId":"1731439402437_oke","buttonlink":{"label":"Communities","url":"https://www.salesforce.com/communities/","ariaLabel":"Communities"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-support-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-support-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/services/overview/","label":"See all services"},"headlineText":"Services & Plans","headlineDescription":"Reach your goals with our customer success experts."},"bladeId":"1731439402437_8lr","listItems":[{"ID":0,"description":"Get the right level of support and guidance to grow your business.","link":{"label":"Success Plans","url":"https://www.salesforce.com/services/success-plans/overview/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_isf"},{"ID":1,"description":"Implement, innovate, and transform your enterprise with help from Salesforce experts.","link":{"label":"Professional Services","url":"https://www.salesforce.com/services/professional-services/overview/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_kgj"}]},"bladeId":"1731439402437_j8p","buttonlink":{"label":"Services & Plans","url":"https://www.salesforce.com/services/overview/","ariaLabel":"Services & Plans"}},{"ID":3,"bladeId":"1731439402437_utt","buttonlink":{"label":"Your Account","url":"https://www.salesforce.com/campaign/your-account/","ariaLabel":"Your Account"},"panelLinkedList":{"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/campaign/your-account/","label":"Explore Your Account features"},"headlineText":"Your Account","headlineDescription":"Discover new products and add-ons, manage your subscriptions, and access invoices and payments."},"bladeId":"1731439402437_13ka"}}]},{"ID":5,"title":"Company","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"Learn about us ","url":"https://www.salesforce.com/company/our-story/"},"body":"We believe in building relationships – not just between companies and customers, but among our global communities.","title":"Hear our story.","topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":680},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-company-mobile.png?w=840","alt":null,"title":"2022/06/nav-company-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376}},"bladeId":"1731438979485_uyn","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See our story","url":"https://www.salesforce.com/company/our-story/"},"headlineText":"About Salesforce","headlineDescription":"Learn about our history, products, and values."},"bladeId":"1731439402437_g25","listItems":[{"ID":0,"link":{"label":"What Is Salesforce?","url":"https://www.salesforce.com/products/what-is-salesforce/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_15a"},{"ID":1,"link":{"label":"Leadership","url":"https://www.salesforce.com/company/leadership/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_pfq"},{"ID":2,"link":{"label":"Global Offices","url":"https://www.salesforce.com/company/locations/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_qw0"},{"ID":3,"link":{"label":"Salesforce Swag Store","url":"https://www.salesforcestore.com/","target":"_blank","ariaLabel":""},"bladeId":"1731439402437_1549"},{"ID":4,"link":{"label":"Salesforce Ventures","url":"https://salesforceventures.com/","target":"_blank","ariaLabel":""},"bladeId":"1731439402437_ctj"},{"ID":5,"link":{"label":"Investor Relations","url":"https://investor.salesforce.com/overview/default.aspx","target":"_self","ariaLabel":""},"bladeId":"1731439402437_mq2"}]},"bladeId":"1731439402437_xw6","buttonlink":{"label":"About Salesforce","url":"https://www.salesforce.com/company/our-story/","ariaLabel":"About Salesforce"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See what drives us","url":"https://www.salesforce.com/company/our-values/"},"headlineText":"Our Values","headlineDescription":"We are guided by our values and strive to do well in business while doing good in our communities."},"bladeId":"1731439402437_jnh","listItems":[{"ID":0,"link":{"label":"Trust","url":"https://trust.salesforce.com/","target":"_blank","ariaLabel":""},"bladeId":"1731439402437_cfn"},{"ID":1,"link":{"label":"Customer success","url":"https://www.salesforce.com/customer-stories/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_sk9"},{"ID":2,"link":{"label":"Innovation","url":"https://www.salesforce.com/products/innovation/winter-25-release/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_qr1"},{"ID":3,"link":{"label":"Equality","url":"https://www.salesforce.com/company/equality/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_sot"},{"ID":4,"link":{"label":"Sustainability","url":"https://www.salesforce.com/company/sustainability/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_yx9"}]},"bladeId":"1731439402437_7ch","buttonlink":{"label":"Our Values","url":"https://www.salesforce.com/company/our-values/","ariaLabel":"Our Values"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/company/esg-and-impact/","label":"Learn about our ESG & Impact initiatives"},"headlineText":"Our Impact","headlineDescription":"Business is the greatest platform for change. We use the full power of Salesforce to make the world a better place for all of our stakeholders."},"bladeId":"1731439402437_4k0","listItems":[{"ID":0,"link":{"label":"Equality","url":"https://www.salesforce.com/company/equality/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_4u2"},{"ID":1,"link":{"label":"Accessibility","url":"https://www.salesforce.com/company/accessibility/tech-workplace/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_19yt"},{"ID":2,"link":{"label":"Sustainability","url":"https://www.salesforce.com/company/sustainability/ ","target":"_self","ariaLabel":""},"bladeId":"1731439402437_gcq"},{"ID":3,"link":{"label":"Philanthropy","url":"https://www.salesforce.com/company/philanthropy/ ","target":"_self","ariaLabel":""},"bladeId":"1731439402437_15b"},{"ID":4,"link":{"label":"Ethical and Humane Use","url":"https://www.salesforce.com/company/intentional-innovation/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_d03"},{"ID":5,"link":{"label":"Public Policy","url":"https://www.salesforce.com/company/public-policy/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1888"}]},"bladeId":"1731439402437_16y3","buttonlink":{"label":"Our Impact","url":"https://www.salesforce.com/company/esg-and-impact/","ariaLabel":"Our Impact"}},{"ID":3,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See all careers","url":"https://careers.salesforce.com/en/"},"headlineText":"Careers","headlineDescription":"Start a new journey with us – a career here at Salesforce."},"bladeId":"1731439402437_6ng","listItems":[{"ID":0,"link":{"label":"University Recruiting ","url":"https://careers.salesforce.com/en/university/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1m"}]},"bladeId":"1731439402437_ggy","buttonlink":{"label":"Careers","url":"https://careers.salesforce.com/en/","ariaLabel":"Careers"}},{"ID":4,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/news/","label":"Visit the newsroom"},"headlineText":"Newsroom","headlineDescription":"Stay informed with the latest news and announcements, fresh off the press."},"bladeId":"1731439402437_qw4","listItems":[{"ID":0,"link":{"label":"Analyst Reports ","url":"https://www.salesforce.com/company/analyst-reports/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_qsz"},{"ID":1,"link":{"label":"Quarter in Review","url":"https://www.salesforce.com/news/press-releases/2024/02/28/fy24-q4-earnings/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_dcj"}]},"bladeId":"1731439402437_doz","buttonlink":{"label":"News","url":"https://www.salesforce.com/news/","ariaLabel":"News"}},{"ID":5,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See legal","url":"https://www.salesforce.com/company/legal/"},"headlineDescription":"Find answers to your questions about Salesforce agreement terms, policies, intellectual property, corporate governance and compliance for customers, employees, partners and suppliers.","headlineText":"Legal"},"bladeId":"1731439402437_1cil","listItems":[{"ID":0,"link":{"label":"For Customers","url":"https://www.salesforce.com/company/legal/customer-agreements/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_ben"},{"ID":1,"link":{"label":"For Partners and Alliances","url":"https://www.salesforce.com/company/legal/partner-agreements/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_83k"},{"ID":2,"link":{"label":"For Suppliers","url":"https://www.salesforce.com/company/legal/supplier-agreements/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_np0"},{"ID":3,"link":{"label":"Terms of Service ","url":"https://www.salesforce.com/company/legal/sfdc-website-terms-of-service/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_7gz"},{"ID":4,"link":{"label":"TMCU Guidelines","url":"https://www.salesforce.com/company/legal/tmcusageguidelines/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_119a"},{"ID":5,"link":{"label":"DMCA","url":"https://www.salesforce.com/company/legal/dmca/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1d62"},{"ID":6,"link":{"label":"Privacy Info","url":"https://www.salesforce.com/company/legal/privacy/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_12zu"},{"ID":7,"link":{"label":"Compliance","url":"https://www.salesforce.com/company/legal/compliance/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_f0y"},{"ID":8,"link":{"label":"Product Accessibility Status","url":"https://www.salesforce.com/company/legal/508_accessibility/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_z2j"},{"ID":9,"link":{"label":"Governance","url":"https://investor.salesforce.com/corporate-governance/default.aspx","target":"_self","ariaLabel":""},"bladeId":"1731439402437_zkw"}]},"bladeId":"1731439402437_1ebe","buttonlink":{"label":"Legal","url":"https://www.salesforce.com/company/legal/","ariaLabel":""}},{"ID":6,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-company-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-company-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"See our brands","url":"https://www.salesforce.com/company/our-brands/"},"headlineDescription":"Explore the Salesforce brands delivering success now. ","headlineText":"More Salesforce Brands"},"bladeId":"1731439402437_ei1","listItems":[{"ID":0,"link":{"label":"Tableau","url":"https://www.tableau.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_16s8"},{"ID":1,"link":{"label":"Slack","url":"https://slack.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1d2h"},{"ID":2,"link":{"label":"MuleSoft","url":"https://www.mulesoft.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_mq5"},{"ID":3,"link":{"label":"Heroku","url":"https://www.heroku.com/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1661"},{"ID":4,"link":{"label":"Salesforce.org","url":"https://www.salesforce.org/","target":"_self","ariaLabel":""},"bladeId":"1731439402437_1e92"}]},"bladeId":"1731439402437_axi","buttonlink":{"label":"More Salesforce Brands","url":"https://www.salesforce.com/company/our-brands/","ariaLabel":"More Salesforce Brands"}}]},{"ID":6,"title":"Salesforce+","panelPromo":{"backgroundColor":"#EAF5FE","cta":{"target":"_self","label":"Visit Salesforce+","url":"https://www.salesforce.com/plus"},"body":"Grow your career and company with the free streaming service for business.","title":"Explore Salesforce+.","topImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-salesforce-plus-promo-sky-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-salesforce-plus-promo-sky-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-salesforce-plus-promo-bottom-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-salesforce-plus-promo-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"bottomImageMobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-salesforce-plus-mobile.png?w=840","alt":null,"title":"2022/06/nav-salesforce-plus-mobile.png","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":376}},"bladeId":"1731438979489_n4m","navigationItems":[{"ID":0,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/10/nav-salesforce-plus-dreamforce-bottom-desktop.jpg?w=840","alt":null,"title":"2022/10/nav-salesforce-plus-dreamforce-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","url":"https://www.salesforce.com/plus/events","label":"Learn about Salesforce events"},"headlineDescription":"Catch all the excitement and inspiration from our events like Dreamforce anytime, from anywhere.","headlineText":"Events"},"bladeId":"1731439402437_zfv"},"bladeId":"1731439402437_177t","buttonlink":{"label":"Events","url":"https://www.salesforce.com/plus/events","ariaLabel":"Events"}},{"ID":1,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-salesforce-plus-original-content-my-list-bottom-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-salesforce-plus-original-content-my-list-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Start watching","url":"https://www.salesforce.com/plus"},"headlineDescription":"Watch entertaining business shows starring people in roles and industries just like yours.","headlineText":"Original Series"},"bladeId":"1731439402437_gpp"},"bladeId":"1731439402437_p46","buttonlink":{"label":"Original Series","url":"https://www.salesforce.com/plus","ariaLabel":"Original Series"}},{"ID":2,"panelLinkedList":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2022/06/nav-salesforce-plus-original-content-my-list-bottom-desktop.jpg?w=840","alt":null,"title":"2022/06/nav-salesforce-plus-original-content-my-list-bottom-desktop.jpg","sizes":"(max-width: 840px) 100vw, 840px","width":840,"height":460},"hero":{"cta":{"target":"_self","label":"Go to my list","url":"https://www.salesforce.com/plus/mylist"},"headlineDescription":"Save inspiring content to watch later.","headlineText":"My List"},"bladeId":"1731439402437_pyz"},"bladeId":"1731439402437_15ln","buttonlink":{"label":"My List","url":"https://www.salesforce.com/plus/mylist","ariaLabel":"My List"}}]}],"utility-navigation-c360":{"labelBack":"Back","logoAlt":"Salesforce Home","labelMore":"More","search":{"label":"","url":"https://www.salesforce.com/search/","target":"_self","ariaLabel":"Search"},"bladeId":"1724186258992_1b0c","contact":{"title":"Contact Us","firstSubtitle":"By phone","bladeId":"1724186268249_fgl","links":[{"label":"Contact Us","url":"https://www.salesforce.com/company/contact-us/?d=cta-header-9"},{"label":"Contact Sales","url":"https://www.salesforce.com/company/contact-us/?d=cta-header-9","bladeId":"1724186278168_19x2"},{"label":"Contact Support","url":"https://help.salesforce.com/s/support","target":"_self","bladeId":"1724186278182_104r"},{"label":"Contact Trailhead","url":"https://trailhead.salesforce.com/help?support=home","target":"_self","bladeId":"1724186278191_b1d"}],"secondSubtitle":"Online","phones":[{"url":"tel:1-800-664-9073","label":"1-800-664-9073","target":"_self","ariaLabel":"","bladeId":"1724186276722_1bgu"}]},"login":{"labelLogin":"Login","labelMyAccounts":"My Account","authBackgroundImage":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2021/07/homepage-ad-management-fg.png?w=1024","alt":null,"title":"2021/07/homepage-ad-management-fg.png","sizes":"(max-width: 1024px) 100vw, 1024px","width":1024,"height":682},"bladeId":"1732185194227_TgzU","labelProducts":"Products","loginSalesforce":{"label":"Salesforce","url":"https://login.salesforce.com/","target":"_self","ariaLabel":""},"loginApps":[{"ID":0,"link":{"label":"Marketing Cloud","url":"https://mc.exacttarget.com/","target":"_self","ariaLabel":""},"bladeId":"1732185194227_ZRQ1"}],"labelTrailblazer":"Experiences","labelTbDescription":"Access Trailhead, your Trailblazer profile, community, learning, original series, events, support, and more.","trailblazer":{"label":"Trailblazer Account","ariaLabel":"","description":"","target":"_self"},"settings":{"label":"Settings","ariaLabel":"","target":"_self"},"logout":{"label":"Logout","ariaLabel":"","target":"_self"},"switchAccount":{"label":"Profile","ariaLabel":"","target":"_self"}},"ctamain":{"label":"Try for free","url":"https://www.salesforce.com/form/signup/freetrial-elf-v2/?d=70130000000EqoP","ariaLabel":"","target":"_blank","variant":"trial"},"searchComponent":{"globalSearchFind":"Can't find what you're looking for?","globalSearchTry":"Try global search","globalSearchUrl":"https://www.salesforce.com/search/","topResults":"Top results","viewAll":"View all","searchAriaLabel":"nav.utility.search.search_aria_label","searchClearAriaLabel":"Clear","quickLinksHeader":"Popular searches","searchPlaceholder":"Search","organizationId":"org62salesforce","accessToken":"xx24e65ef6-c6f0-4a55-b6b9-e7fd84967788","searchVariant":"search-icon-with-dropdown","searchWithQuickLinks":"TRUE","searchHub":"WWW-United States","searchSite":"www","quick_links":[{"ID":0,"label":"Einstein AI Security"},{"ID":1,"label":"Data Cloud"},{"ID":2,"label":"Pricing"}]}},"region-selector-c360":{"title":"Change Region ","bladeId":"1724186258959_18g6","regionItems":[{"title":"Americas","bladeId":"1724186282558_tc3","ID":0,"regionItems":[{"ID":0,"item":{"target":"_self","label":"América Latina (Español)","url":"https://www.salesforce.com/mx/","ariaLabel":""},"lang":"es"},{"ID":1,"item":{"target":"_self","label":"Brasil (Português)","url":"https://www.salesforce.com/br/"},"lang":"pt"},{"ID":2,"item":{"target":"_self","label":"Canada (English)","url":"https://www.salesforce.com/ca/"},"lang":"ca"},{"ID":3,"item":{"target":"_self","label":"Canada (Français)","url":"https://www.salesforce.com/fr-ca/"},"lang":"fr"},{"ID":4,"item":{"target":"_self","label":"United States (English)","url":"https://www.salesforce.com/?ir=1","ariaLabel":""},"lang":"en"}]},{"title":"Europe, Middle East, and Africa","bladeId":"1724186282569_3mb","ID":1,"regionItems":[{"ID":0,"item":{"target":"_self","label":"España (Español)","url":"https://www.salesforce.com/es/"},"lang":"es"},{"ID":1,"item":{"target":"_self","label":"Deutschland (Deutsch)","url":"https://www.salesforce.com/de/","ariaLabel":""},"lang":"de"},{"ID":2,"item":{"target":"_self","label":"France (Français)","url":"https://www.salesforce.com/fr/"},"lang":"fr"},{"ID":3,"item":{"target":"_self","label":"Italia (Italiano)","url":"https://www.salesforce.com/it/"},"lang":"it"},{"ID":4,"item":{"target":"_self","label":"Nederland (Nederlands)","url":"https://www.salesforce.com/nl/"},"lang":"nl"},{"ID":5,"item":{"target":"_self","label":"Sverige (Svenska)","url":"https://www.salesforce.com/se/"},"lang":"sv"},{"ID":6,"item":{"target":"_self","label":"United Kingdom (English)","url":"https://www.salesforce.com/uk/"},"lang":"en"},{"ID":7,"item":{"target":"_self","label":"All other countries (English)","url":"https://www.salesforce.com/eu/"},"lang":"en"}]},{"title":"Asia Pacific","bladeId":"1724186282578_1aab","ID":2,"regionItems":[{"ID":0,"item":{"target":"_self","label":"Australia & New Zealand (English)","url":"https://www.salesforce.com/au/","ariaLabel":""},"lang":"en"},{"ID":1,"item":{"target":"_self","label":"India (English)","url":"https://www.salesforce.com/in/"},"lang":"en"},{"ID":2,"item":{"target":"_self","label":"日本 (日本語)","url":"https://www.salesforce.com/jp/"},"lang":"ja"},{"ID":3,"item":{"target":"_self","label":"中国 (简体中文)","url":"https://www.salesforce.com/cn/"},"lang":"zh-Hant"},{"ID":4,"item":{"target":"_self","label":"台灣 (繁體中文)","url":"https://www.salesforce.com/tw/"},"lang":"zh-Hant"},{"ID":5,"item":{"target":"_self","label":"한국 (한국어)","url":"https://www.salesforce.com/kr/"},"lang":"ko"},{"ID":6,"item":{"target":"_self","label":"ประเทศไทย (ไทย)","url":"https://www.salesforce.com/th/"},"lang":"th"},{"ID":7,"item":{"target":"_self","label":"All other countries (English)","url":"https://www.salesforce.com/ap/"},"lang":"en"}]}]},"isPreview":false,"contextnav-c360":{"propertyTitle":{"target":"_self","label":"Service","url":"https://www.salesforce.com/service/"},"utilityNavigation":{"ctamain":{"cta":{"variant":"primary","label":"Watch demo","url":"https://www.salesforce.com/form/demo/crm-service-demos/?d=pb","target":"_blank"}},"ctasecondary":{"cta":{"variant":"secondary","label":"Try for free","url":"https://www.salesforce.com/form/signup/freetrial-service/?d=pb","target":"_blank"}}},"bladeId":"1732185181523_icdI","variation":"static","isLogoEnabled":false,"menuGroup":{"menuItems":[{"ID":1,"link":{"target":"_self","label":"Overview","url":"https://www.salesforce.com/service/"},"bladeId":"1732185181523_oDYB"},{"ID":2,"title":"Service Products","bladeId":"1732185181523_tWZ2","submenu":[{"ID":1,"bladeId":"1732185181523_scsL","menuItems":[{"ID":1,"link":{"target":"_self","label":"Customer Service Management","url":"https://www.salesforce.com/service/cloud/"},"bladeId":"1732185181523_FjSx"},{"ID":2,"link":{"target":"_self","label":"Field Service","url":"https://www.salesforce.com/service/field-service-management/"},"bladeId":"1732185181523_wPb7"},{"ID":3,"link":{"target":"_self","label":"Self-Service Experience","url":"https://www.salesforce.com/service/customer-self-service/"},"bladeId":"1732185181523_vP7M"},{"ID":4,"link":{"target":"_self","label":"Omnichannel Customer Engagement","url":"https://www.salesforce.com/service/digital-customer-engagement-platform/"},"bladeId":"1732185181523_K0Pf"},{"ID":5,"link":{"target":"_self","label":"Customer Service Automation & Process","url":"https://www.salesforce.com/service/customer-service-automation/"},"bladeId":"1732185181523_L60y"}]},{"ID":2,"bladeId":"1732185181523_NXRz","menuItems":[{"ID":1,"link":{"target":"_self","label":"Intelligent Service Operations","url":"https://www.salesforce.com/service/customer-service-operations/"},"bladeId":"1732185181523_hLxO"},{"ID":2,"link":{"target":"_self","label":"Customer Service AI","url":"https://www.salesforce.com/service/ai/"},"bladeId":"1732185181523_6cUV"},{"ID":3,"link":{"target":"_self","label":"Contact Center","url":"https://www.salesforce.com/service/contact-center/"},"bladeId":"1732185181523_wSNu"},{"ID":4,"link":{"target":"_self","label":"Voice & Phone Support","url":"https://www.salesforce.com/service/call-center-integration/"},"bladeId":"1732185181523_oqBi"},{"ID":5,"link":{"target":"_self","label":"Employee Service","url":"https://www.salesforce.com/service/employee-engagement/","ariaLabel":""},"bladeId":"1732185181523_QNOC"}],"ctaLink":{"target":"_self","label":"See all Service Products","url":"https://www.salesforce.com/service/all-products/"}}]},{"ID":3,"link":{"label":"Pricing","url":"https://www.salesforce.com/service/pricing/","target":"_self"},"bladeId":"1732185181523_hhl7"}]}}}, blades: [{"id":"1678213869719_r69","name":"sf/marquee","attributes":{"blade_layout":"right","two_column_spacing":"standard","audience_segment":["customer","prospect"],"image_overflow":true,"theme_variant":"light","experiment_type":"content","headline":"Elevate Customer Service AI with Agentforce","headline_font_color":"#032D60","headline_size":"standard","description":"<p>Improve service team productivity and elevate customer experiences by integrating AI directly into the flow of work. Our AI solutions, protected by the Einstein Trust Layer, offer conversational, predictive, and generative capabilities to provide relevant answers and create seamless interactions. With Agentforce — your AI assistant for CRM, you can empower service reps to deliver personalized service and reach resolutions faster than ever. Service Cloud has everything you need to scale now and drive immediate value.</p>\n","link_1":{"variant":"primary","label":"Watch demo","url":"https://www.salesforce.com/form/service-cloud/ai-for-customer-service-demo/?d=pb","ariaLabel":"","target":"_blank","source":"standard-link"},"link_2":{"variant":"secondary","label":"Contact us","url":"https://www.salesforce.com/form/einstein-gpt/contact-us/?d=pb","ariaLabel":"","target":"_blank","source":"standard-link"},"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/marquee-ai-for-customer-service2.png?w=1024","alt":"Images of Einstein replies and next best actions.","title":"2024/02/marquee-ai-for-customer-service2.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/marquee-ai-for-customer-service2.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/marquee-ai-for-customer-service2.png?resize=300,200","width":300,"height":200},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/marquee-ai-for-customer-service2.png?resize=768,512","width":768,"height":512},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/marquee-ai-for-customer-service2.png?resize=1024,683","width":1024,"height":683},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/marquee-ai-for-customer-service2.png?resize=1536,1024","width":1536,"height":1024}],"width":1024,"height":683}},"blade_background_type":{"kind":"custom_background","blade_custom_image_desktop":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?w=1024","alt":"","title":"2023/06/marquee-service-product-background-1.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=300,94","width":300,"height":94},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=768,240","width":768,"height":240},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=1024,320","width":1024,"height":320},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=1536,480","width":1536,"height":480},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=2048,640","width":2048,"height":640}],"width":1024,"height":320},"blade_custom_image_mobile":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?w=731","alt":"","title":"2023/06/marquee-service-product-background-mobile.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=214,300","width":214,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=768,1076","width":768,"height":1076},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=731,1024","width":731,"height":1024},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=1096,1536","width":1096,"height":1536},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=1462,2048","width":1462,"height":2048}],"width":731,"height":1024},"blade_background_color":"255, 255, 255"}},"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","tbidGreeting":{"isEnabled":true,"thEndpoint":"https://mobile.api.trailhead.com/graphql","localization":{"localizedGreeting":"Hello, {firstname}!","localizedWordForBadges":"Badges","localizedWordForPoints":"Points"}},"pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1683314403762_3f9","name":"sf/text","attributes":{"blade_layout":"center","audience_segment":["customer","prospect"],"experiment_type":"content","headline":"What can service organizations do with trusted AI and Data? ","description":"<p>Increase customer satisfaction and boost service team productivity with AI-generated replies, summaries, answers, and knowledge articles powered by your trusted CRM data natively integrated within the Salesforce Platform.</p>\n","link_1":{"variant":"primary","label":"Take a Guided Tour","ariaLabel":"","target":"_blank","url":"https://www.salesforce.com/form/service-cloud/guided-tour/?d=pb","source":"standard-link"},"headline_size":"large","column_grid":"one"},"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1721228124109_61r","name":"sf/productfeature","attributes":{"blade_layout":"left","audience_segment":["prospect","customer"],"experiment_type":"content","headline":"Answer customers 24/7, on any channel, with autonomous AI.","description":"<p><strong>Agentforce Service Agent</strong></p>\n","link_1":{"variant":"primary","label":"Watch Demo","source":"standard-link","ariaLabel":"","target":"_blank","url":"https://www.salesforce.com/form/service-cloud/agentforce-service-agent-demo/?d=pb "},"link_2":{"variant":"secondary","label":"Learn More","source":"standard-link","url":"https://www.salesforce.com/news/stories/einstein-service-agent-announcement/","ariaLabel":"","target":"_self"}},"media_items":[{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?w=1024","alt":"Conversational messaging with AI on a mobile device.","title":"2024/07/conversational-messaging.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=768,768","width":768,"height":768}],"width":1024,"height":1024}},"headline":"Conversational Messaging","description":"<p>Resolve cases any time. Agentforce Service Agent chats with customers using natural language and sophisticated reasoning across self-service portals and messaging channels like WhatsApp, Apple Messages for Business, Facebook Messenger, and SMS. Customers can even send photos, videos, and audio if their issue is too hard to explain in text.</p>\n","kind":"card_showhide","id":"1721228124092_q3n"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/trusted-responses.webp?w=1024","alt":"Agentforce Service Agent using business data to deliver a trusted response.","title":"2024/07/trusted-responses.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/trusted-responses.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/trusted-responses.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/trusted-responses.webp?resize=768,768","width":768,"height":768}],"width":1024,"height":1024}},"headline":"Trusted Responses","description":"<p>Deliver accurate answers to every customer. Agentforce Service Agent grounds its responses with your business data. Integrate data, including Knowledge, from third-party systems to help Agentforce Service Agent generate accurate responses personalized to your customers' specific needs and preferences.</p>\n","kind":"card_showhide","id":"1721228124095_573"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/intuitive-setup.webp?w=1024","alt":"Setup process of Agentforce Service Agent configuration steps and actions.","title":"2024/08/intuitive-setup.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/intuitive-setup.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/intuitive-setup.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/intuitive-setup.webp?resize=768,768","width":768,"height":768}],"width":1024,"height":1024}},"headline":"Intuitive Setup","description":"<p>Get setup in minutes. Agentforce Service Agent doesn’t require thousands of lengthy structured dialogues. Simply use out-of-the-box templates, existing Salesforce components, and your LLM of choice to get started quickly. Need something more specific for your business? Create custom actions using the low-code builder.</p>\n","kind":"card_showhide","id":"1721228124096_10xx"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?w=1024","alt":"Agentforce Service Agent using the Einstein Trust Layer to protect customer data.","title":"2024/08/security-guardrails.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=1024,1024","width":1024,"height":1024},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=1536,1536","width":1536,"height":1536}],"width":1024,"height":1024}},"headline":"Security and Guardrails","description":"<p>Protect the privacy and security of your data with the Einstein Trust Layer - built on the Salesforce Platform. Mask personally identifiable information and define clear parameters for Agentforce Service Agent to follow. If an inquiry is off-topic, Agentforce Service Agent will seamlessly transfer the conversation to a human agent.</p>\n","kind":"card_showhide","id":"1721228124100_ss4"}],"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1682456897361_14mj","name":"sf/productfeature","attributes":{"blade_layout":"right","audience_segment":["prospect","customer"],"experiment_type":"content","headline":"Boost service team productivity.","description":"<p><strong>Generative AI for Service Cloud</strong></p>\n"},"media_items":[{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?w=1024","alt":"Agentforce","title":"2024/02/product-features-copilot.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Agentforce","description":"<p>Make work faster for service reps, supervisors and customers with Agentforce, your AI Agent for CRM. Ask questions and make requests to get trusted and useful answers. Agentforce can assist with tasks like answering questions using your knowledge base. You can also customize its actions, like routing cases for approval. Agentforce uses advanced language models and the Einstein Trust Layer to provide accurate and understandable responses based on your CRM and external data.</p>\n","kind":"card_showhide","id":"1708617590444_411"},{"media":{"video":{"uuid":"sDwVL5pyETN4E1yFnur4wL","label":"Conversation Summaries","video_type":"vidyard"}},"headline":"Conversation Summaries","description":"<p>Drive efficiency and boost service rep productivity with AI-generated summaries for any work, order, or interaction. Save time by using AI to predict or create a summary of any issue and resolution at the end of a conversation. Empower service reps to review, edit, and save these summaries to feed your knowledge base.</p>\n","kind":"card_showhide","id":"1682456897302_10ta"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?w=1024","alt":"Einstein generates a new knowledge article based on the conversation with the customer.","title":"2023/10/product-features-knowledge-articles.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Knowledge Articles","description":"<p>Support customers and save agents time by making useful information easily accessible. Summarize support interactions and create helpful knowledge articles. Build a knowledge base with articles on topics ranging from product details to frequently asked customer questions.</p>\n","kind":"card_showhide","id":"1682456897306_18o0"},{"media":{"video":{"uuid":"nEE3zCoCfWhXu6G683eFNE","video_type":"vidyard"}},"headline":"Search Answers","description":"<p>Improve search efficiency for service reps and customers with AI-powered Search Answers. Quickly generate answers from your trusted knowledge base and display them directly in the search page or service console. Service reps can find results faster with better filtering and support for multiple languages. Customize Search Answers to match your specific knowledge parameters for optimal results.</p>\n","kind":"card_showhide","id":"1698082413367_3a4"}],"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1682442262755_15rv","name":"sf/productfeature","attributes":{"blade_layout":"left","audience_segment":["prospect","customer"],"experiment_type":"content","headline":"Personalize every interaction.","description":"<p><strong>Einstein for Service</strong></p>\n"},"media_items":[{"media":{"video":{"uuid":"9EhgDZhJGwUowvhERJSSQB","video_type":"vidyard"}},"headline":"Service Replies","description":"<p>Increase customer satisfaction and reduce agent handle time with AI-generated replies on SMS, Whatsapp, and more. Use Service Replies on any channel to analyze content from customer conversations in real time. Receive AI-generated replies crafted from data from the conversation or from your company's trusted knowledge base. Enable service reps to share these replies with customers with one click, or edit them before sending.</p>\n","kind":"card_showhide","id":"1708608946374_12vt"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?w=1024","alt":"Service Planner using generative AI to provide a step-by-step plan in the Service Console.","title":"2024/09/product-features-service-plans.webp","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Service Planner","description":"<p>Service Planner uses generative AI-powered step-by-step plans based on case-specific data to streamline customer support, enhance agent productivity, accelerate agent onboarding and ensure company policy compliance. By integrating intelligent automation with detailed service plans, organizations can achieve higher service standards, optimize resource allocation, and improve overall customer satisfaction.</p>\n","kind":"card_showhide","id":"1726516522933_oo8"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?w=1024","alt":"Einstein automates the data entry for cases and displays the case classifications.","title":"2023/10/product-features-einstein-case-classifications-1.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Case Classifications","description":"<p>Maximize efficiency by making the most out of data and learnings from your resolved cases. Use AI to analyze cases from previous months and automate the data entry for new cases, classify them appropriately, and route them to the right agent or queue. Reduce agents’ handle time with AI-assigned fields and help them resolve cases quickly, accurately, and consistently.</p>\n","kind":"card_showhide","id":"1682442262716_11n"}],"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1682442267576_14v7","name":"sf/productfeature","attributes":{"blade_layout":"right","audience_segment":["prospect","customer"],"experiment_type":"content","headline":"Scale intelligent solutions across all channels.","description":"<p><strong>Einstein Bots</strong></p>\n","link_1":{"variant":"primary","label":"Watch demo","url":"https://www.salesforce.com/form/demo/einstein-bots/?d=pb","target":"_blank","ariaLabel":"","source":"standard-link"},"link_2":{"variant":"secondary","label":"Learn more","url":"https://www.salesforce.com/service/customer-service-chatbot/","ariaLabel":"","source":"standard-link"}},"media_items":[{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?w=1024","alt":"An example of Einstein Bot Builder interface.","title":"2023/10/product-features-einstein-bot-builder-1.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Bot Builder","description":"<p>Launch a multichannel, multilingual bot that integrates with your Salesforce data in just a few clicks. Automate routine tasks — like providing common answers or performing typical processes — and help your team do more. Easily create rich experiences for customers on their preferred messaging platform.</p>\n","kind":"card_showhide","id":"1682442267531_mzz"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?w=1024","alt":"An example of Einstein Multilingual Bots responding in multiple languages","title":"2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Multilingual Bots","description":"<p>Connect with customers in the language they prefer. Provide service that transcends cultural barriers with bots that use natural language understanding (NLU) and named entity recognition (NER) to understand language and local details such as dates, currency, and number formatting.</p>\n","kind":"card_showhide","id":"1682442267539_mqz"},{"media":{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?w=1024","alt":"Example of Einstein Bots API being used in multiple parts of the business.","title":"2023/11/product-features-einstein-bots-api-4.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?resize=768,768","width":768,"height":768},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?resize=1024,1024","width":1024,"height":1024}],"width":1024,"height":1024}},"headline":"Einstein Bots API","description":"<p>Extend the power of Einstein Bots to any channel or your own custom-built client. Deploy Einstein Bots to every part of your business, from marketing to sales to HR. Qualify and convert leads, streamline employee processes, and build great conversational experiences with custom bots.</p>\n","kind":"card_showhide","id":"1682442267543_pv9"}],"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1680901501416_woa","name":"sf/promotion","attributes":{"blade_layout":"full_height","audience_segment":["customer","prospect"],"minimize_blade_spacing":false,"experiment_type":"content","headline":"Take a tour of the #1 AI CRM for service.","description":"<p>Find out how Service Cloud helps you deflect 30% of cases and deliver value across your customer journey with CRM + AI + Data + Trust.</p>\n","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?w=1024","alt":"Service Cloud guided tour showing agent console","title":"2024/03/service-webmodule-1024x1024-1.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=300,300","width":300,"height":300},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=768,768","width":768,"height":768}],"width":1024,"height":1024,"image_alignment":"left","image_background_circle_color":"brand_pink_95"},"link_1":{"variant":"primary","label":"Take the tour","url":"https://www.salesforce.com/form/service-cloud/guided-tour/?d=pb","target":"_blank","ariaLabel":"","source":"standard-link"}},"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1711128824494_w7h","name":"sf/nupfixed","attributes":{"audience_segment":["prospect","customer"],"experiment_type":"content","link_location":"below","headline":"Complete your Customer Service AI solution with products from across the Customer 360.","card_type":"sf/productaddon","currency_selector":false,"link_1":{"variant":"secondary","url":"https://www.salesforce.com/service/all-products/","label":"View all products","ariaLabel":"","source":"standard-link"},"blade_background_type":{"kind":"standard_background","blade_background_image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?w=1024","alt":"","title":"2023/06/product-portfolio-service-product-background.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=300,118","width":300,"height":118},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=768,303","width":768,"height":303},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=1024,404","width":1024,"height":404},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=1536,606","width":1536,"height":606},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=2048,808","width":2048,"height":808}],"width":1024,"height":404},"blade_background_color":"255, 255, 255"}},"media_items":[{"content_source_type":"manual-content","headline":"Service Cloud","description":"<p>Drive productivity, reduce costs, and increase customer satisfaction at scale with Service Cloud</p>\n","product_color":"#FF538A","link_1":{"label":"Learn more","variant":"text","url":"https://www.salesforce.com/service/cloud/","ariaLabel":""},"kind":"card_productaddon","id":"1711128824391_18s8"},{"content_source_type":"manual-content","headline":"Einstein Bots","description":"<p>Resolve cases faster and scale 24/7 support across channels with AI-powered chatbots.</p>\n","product_color":"#FF538A","link_1":{"label":"Learn more","variant":"text","url":"https://www.salesforce.com/service/customer-service-chatbot/","ariaLabel":"","target":"_self"},"kind":"card_productaddon","id":"1711128824397_hjm"},{"content_source_type":"manual-content","headline":"Customer Service Automation & Process","description":"<p>Scale support and boost customer satisfaction with personalized, smart, data-driven automation.</p>\n","product_color":"#FF538A","link_1":{"label":"Learn more","variant":"text","url":"https://www.salesforce.com/service/customer-service-automation/","ariaLabel":"","target":"_self"},"kind":"card_productaddon","id":"1711128824403_zv2"},{"content_source_type":"manual-content","headline":"Salesforce Platform","description":"<p>Safely connect any data to build AI-powered apps with low-code and deliver entirely new CRM experiences.</p>\n","product_color":"#FF538A","link_1":{"label":"Learn more","variant":"text","url":"https://www.salesforce.com/platform/","ariaLabel":"","target":"_self"},"kind":"card_productaddon","id":"1711128824410_r7n"},{"content_source_type":"manual-content","headline":"Self-Service","description":"<p>Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.</p>\n","product_color":"#FF538A","link_1":{"label":"Learn more","variant":"text","url":"https://www.salesforce.com/service/customer-self-service/","ariaLabel":"","target":"_self"},"kind":"card_productaddon","id":"1711128824435_yr8"}],"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1682456931002_102u","name":"sf/nupfixed","attributes":{"audience_segment":["prospect","customer"],"experiment_type":"content","link_location":"above","headline":"Customer Service AI Pricing","description":"<p>Start by selecting your <a href=\"https://www.salesforce.com/service/pricing/\" target=\"_self\">Service Cloud</a> edition. Some editions already include AI right out of the box. For the others, you can easily add AI at these price points.</p>\n","card_type":"sf/pricingedition","currency_selector":false,"link_1":{"variant":"secondary","label":"View detailed pricing","url":"https://www.salesforce.com/service/ai/pricing/","ariaLabel":"","target":"_self","source":"standard-link"},"legal":"<p>This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information. <br>**Includes a limited number of generative credits.</p>\n"},"media_items":[{"ucs_content_id":{"source":"ucs","id":"PMAC:a067y00000pmkfvAAA"},"ucs_source_id":"a017y00000m4cKxAAI","content_source_type":"select-content","content_library_type":"ucs","product_color":"#FF538A","price":{"price_type":"amount","currency_number_style":"USD_english","amount":"2"},"price_suffix":{"suffix_type":"other","currency":"USD","text":"/Per conversation"},"kind":"card_pricingedition","id":"1729622379228_3zk","_errors":[],"headline":"Agentforce Service Agent","source_id":"a017y00000m4cKxAAI","description":"Your autonomous AI Agent for every service experience.","localePrices":[{"price_type":"amount","currency_number_style":"USD_english","amount":"2","currency":"USD"},{"price_type":"amount","currency_number_style":"EUR_finish","amount":"2","currency":"EUR"},{"price_type":"amount","currency_number_style":"AUD_english","amount":"2.80","currency":"AUD"},{"price_type":"amount","currency_number_style":"YEN_japanese","amount":"240","currency":"JPY"},{"price_type":"amount","currency_number_style":"kr_swedish","amount":"20","currency":"SEK"},{"price_type":"amount","currency_number_style":"GBP_english","amount":"1.60","currency":"GBP"}],"price_subtext":{"subtext_type":"other","text":""},"link_1":{"label":"Contact us","url":"https://www.salesforce.com/form/service-cloud/contact-me/?d=pb","target":"_blank","ariaLabel":null},"feature_list":[{"description":"Pre-built Templates and Actions","additional_information":null},{"description":"Agent Builder","additional_information":null},{"description":"Conversations for Any Channel","additional_information":null}]},{"ucs_content_id":{"source":"ucs","id":"PMAC:a067y00000OdpsrAAB"},"ucs_source_id":"a017y00000Hmw6MAAR","content_source_type":"select-content","content_library_type":"ucs","product_color":"#FF538A","price":{"price_type":"amount","currency_number_style":"USD_english","amount":"75"},"price_suffix":{"suffix_type":"other","currency":"USD","text":"/User/Month"},"price_subtext":{"subtext_type":"other","text":"(Billed annually)"},"kind":"card_pricingedition","id":"1682456930953_2c0","_errors":[],"headline":"Einstein for Service","source_id":"a017y00000Hmw6MAAR","description":"Add predictive and generative AI to Service Cloud.","localePrices":[{"price_type":"amount","currency_number_style":"USD_english","amount":"75","currency":"USD"},{"price_type":"amount","currency_number_style":"EUR_finish","amount":"75","currency":"EUR"},{"price_type":"amount","currency_number_style":"AUD_english","amount":"105","currency":"AUD"},{"price_type":"amount","currency_number_style":"YEN_japanese","amount":"9000","currency":"JPY"},{"price_type":"amount","currency_number_style":"kr_swedish","amount":"750","currency":"SEK"},{"price_type":"amount","currency_number_style":"GBP_english","amount":"60","currency":"GBP"}],"link_1":{"label":"Contact us","url":"https://www.salesforce.com/form/service-cloud/einstein-for-service-contact/?d=pb","target":"_blank","ariaLabel":null},"feature_list":[{"description":"Generative Replies, Summaries, Answers, and Knowledge Articles","additional_information":null},{"description":"Article & Reply Recommendation","additional_information":null},{"description":"Einstein Copilot: Service Actions","additional_information":null}]}],"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1683317864287_14ob","name":"sf/logogrid","attributes":{"audience_segment":["prospect","customer"],"experiment_type":"content","card_type":"sf/logomark","card_link_visibility":false,"headline":"Get the most out of AI for Service with thousands of partner apps and experts.","description":"","blade_background_type":{"kind":"standard_background","blade_background_image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?w=1024","alt":"","title":"2023/06/logo-customers-clouds.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?resize=300,83","width":300,"height":83},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?resize=768,211","width":768,"height":211},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?resize=1024,282","width":1024,"height":282},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?resize=1536,422","width":1536,"height":422},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?resize=2048,563","width":2048,"height":563}],"width":1024,"height":282},"blade_background_shape":"concave"}},"media_items":[{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-accenture-logo.png?w=320","alt":"Accenture logo","title":"2023/04/logowall-sales-accenture-logo.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-accenture-logo.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-accenture-logo.png?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"Accenture","content_source_type":"manual-content","kind":"card_logomark","id":"1683317864209_nis"},{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-cognizant-logo.png?w=320","alt":"cognizant logo","title":"2023/04/logowall-sales-cognizant-logo.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-cognizant-logo.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-cognizant-logo.png?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"cognizant","content_source_type":"manual-content","kind":"card_logomark","id":"1683317864218_f7w"},{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-deloitte-logo.png?w=320","alt":"Deloitte logo","title":"2023/04/logowall-sales-deloitte-logo.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-deloitte-logo.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-deloitte-logo.png?resize=300,169","width":300,"height":169}],"width":320,"height":180},"label":"Deloitte","content_source_type":"manual-content","kind":"card_logomark","id":"1683317864227_1asn"},{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/empolis-service-express.png?w=225","alt":"Empolis logo","title":"2023/05/empolis-service-express.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/empolis-service-express.png?resize=150,150","width":150,"height":150}],"width":225,"height":224},"label":"Empolis","content_source_type":"manual-content","kind":"card_logomark","id":"1683317864238_rsi"},{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/gpsdashboard_check-in.png?w=380","alt":"Check-in logo","title":"2023/05/gpsdashboard_check-in.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/gpsdashboard_check-in.png?resize=150,132","width":150,"height":132},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/gpsdashboard_check-in.png?resize=300,104","width":300,"height":104}],"width":380,"height":132},"label":"Check-in","content_source_type":"manual-content","kind":"card_logomark","id":"1683317864246_19uu"},{"image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?w=1024","alt":"vicasso logo","title":"2023/05/vicasso-case-flags.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?resize=300,90","width":300,"height":90},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?resize=768,229","width":768,"height":229},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?resize=1024,306","width":1024,"height":306},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?resize=1536,459","width":1536,"height":459},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?resize=2048,611","width":2048,"height":611}],"width":1024,"height":306},"label":"vicasso","content_source_type":"manual-content","kind":"card_logomark","id":"1683317864254_17mo"}],"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1713901676409_woq_1178510","name":"sf/oneup","attributes":{"blade_layout":"left","audience_segment":["customer","prospect"],"experiment_type":"content","headline":"Join the Serviceblazer Community.","description":"<p>Learn, connect, and grow with fellow service and field service professionals. Network and get answers in real time.</p>\n","link_1":{"variant":"primary","label":"Join on Slack","source":"standard-link","url":"https://join.slack.com/t/serviceblazer/shared_invite/zt-2l7rqms0k-aNCMcpLWeDtl28ZIbGwhhQ","target":"_blank","ariaLabel":""},"media":{"video":{"uuid":"KDWZGkWq4adroRYPR9Xhov","label":"Join the Serviceblazer Community"}}},"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1677799165990_h5r","name":"sf/trailheadmfe","attributes":{"link_location":"below","audience_segment":["prospect","customer"],"minimize_blade_spacing":false,"experiment_type":"content","variant":"learning","headline":"Learn new skills with free, guided learning on Trailhead.","description":"","trailhead_module_1":"einstein-for-service-quick-look","trailhead_module_2":"service-gpt-quick-look","trailhead_module_3":"einstein-article-recommendations-for-service","blade_background_type":{"kind":"standard_background","blade_background_image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?w=1024","alt":"","title":"2023/06/trailhead-mfe-background.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?resize=300,92","width":300,"height":92},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?resize=768,234","width":768,"height":234},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?resize=1024,312","width":1024,"height":312},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?resize=1536,468","width":1536,"height":468},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?resize=2048,625","width":2048,"height":625}],"width":1024,"height":312}}},"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","thWrapperAttrs":{"tag":"thexternal-collection","src":"https://ui.trailhead.com/components/v4.29.2/modules/thexternal-collection.js","componentname":"thexternal-collection-learning","id":"thexternal-collection-learning","data-elementtype":"experience-blade","variant":"learning","properties":"{\"envExperienceApiHost\":\"https://mobile.api.trailhead.com/graphql\",\"envCommunityApiHost\":\"https://community.api.trailhead.com/graphql\",\"locale\":\"en-us\",\"config\":{\"card\":{\"variant\":\"default\",\"layout\":\"grid\",\"title\":\"\",\"ctaLabel\":\"\",\"ctaHref\":\"\",\"ctaAlways\":false},\"item\":{\"hideMetaLeft\":true,\"hideMetaRight\":true,\"hideAction\":true,\"variant\":\"tile\",\"dynamicCta\":true,\"hideDescription\":false,\"hideImage\":false,\"titleTruncateLines\":3},\"state\":{}},\"variant\":\"learning\",\"items\":[{\"name\":\"einstein-for-service-quick-look\",\"type\":\"MODULE\"},{\"name\":\"service-gpt-quick-look\",\"type\":\"MODULE\"},{\"name\":\"einstein-article-recommendations-for-service\",\"type\":\"MODULE\"}]}","bladeid":"1677799165990_h5r","bladename":"sf/trailheadmfe","idxnext":"12","bladesource":"www","bladevariant":"trailheadmfe"},"curLocale":"en-us"},{"id":"1677789043516_13s3","name":"sf/nup","attributes":{"link_location":"below","audience_segment":["prospect","customer"],"experiment_type":"content","card_type":"sf/resource","card_layout":"Standard","card_description_visibility":false,"card_image":true,"card_eyebrow_visibility":true,"card_link_visibility":true,"headline":"Hit the ground running with tips, tricks, and best practices.","link_1":{"variant":"secondary","label":"See all resources","url":"https://www.salesforce.com/resources/service/","target":"_self","ariaLabel":"","source":"standard-link"}},"media_items":[{"content_source_type":"manual-content","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/SoS-ResourceImage-1200x675-2.jpg?w=1024","alt":"Sixth Edition State of Service Report","title":"2024/07/SoS-ResourceImage-1200x675-2.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/SoS-ResourceImage-1200x675-2.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/SoS-ResourceImage-1200x675-2.jpg?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/SoS-ResourceImage-1200x675-2.jpg?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/SoS-ResourceImage-1200x675-2.jpg?resize=1024,576","width":1024,"height":576}],"width":1024,"height":576},"badge":"Report","headline":"The Sixth Edition State of Service Report","link_1":{"label":"Get the report","variant":"text","url":"https://www.salesforce.com/resources/research-reports/state-of-service/","target":"_self","ariaLabel":""},"kind":"card_resource","id":"1677789044053_1civ"},{"content_source_type":"manual-content","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/card-resources-einstein-features-data-sheet-1.jpg?w=1024","alt":"Einstein Cross-Cloud Data Sheet","title":"2023/05/card-resources-einstein-features-data-sheet-1.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/card-resources-einstein-features-data-sheet-1.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/card-resources-einstein-features-data-sheet-1.jpg?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/card-resources-einstein-features-data-sheet-1.jpg?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/card-resources-einstein-features-data-sheet-1.jpg?resize=1024,576","width":1024,"height":576}],"width":1024,"height":576},"badge":"Datasheet","headline":"Einstein Cross-Cloud Data Sheet","link_1":{"label":"Get the datasheet","variant":"text","url":"https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf","target":"_blank","ariaLabel":""},"kind":"card_resource","id":"1677789044098_trt"},{"content_source_type":"manual-content","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/Resource.png?w=768","alt":"Woman looking at phone","title":"2024/02/Resource.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/Resource.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/Resource.png?resize=300,169","width":300,"height":169}],"width":768,"height":432},"badge":"Case Study","headline":"A Valoir ROI Case Study: Wiley and Salesforce Service Cloud Einstein","link_1":{"label":"Get the Case Study","variant":"text","url":"https://www.salesforce.com/form/service-cloud/valoir-roi-case-study/?d=pb","target":"_blank","ariaLabel":""},"kind":"card_resource","id":"1677789725992_xvt"},{"content_source_type":"manual-content","image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/SFC-ServiceCloudPageBuilder_1500x844_.jpg?w=1024","alt":"Woman looking at tablet","title":"2024/02/SFC-ServiceCloudPageBuilder_1500x844_.jpg","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/SFC-ServiceCloudPageBuilder_1500x844_.jpg?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/SFC-ServiceCloudPageBuilder_1500x844_.jpg?resize=300,169","width":300,"height":169},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/SFC-ServiceCloudPageBuilder_1500x844_.jpg?resize=768,432","width":768,"height":432},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/SFC-ServiceCloudPageBuilder_1500x844_.jpg?resize=1024,576","width":1024,"height":576}],"width":1024,"height":576},"badge":"Blog","headline":"Everything You Need to Know about AI in Customer Service","link_1":{"label":"Read the Blog","variant":"text","url":"https://www.salesforce.com/service/ai/customer-service-ai/","target":"_self","ariaLabel":""},"kind":"card_resource","id":"1677789727148_yq4"}],"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1668731671593_17ln_1178513","name":"sf/contactus","attributes":{"audience_segment":["prospect","customer"],"minimize_blade_spacing_bottom":true,"minimize_blade_spacing":true,"experiment_type":"content","headline":"Ready to take the next step with the Service Solution built on the world’s #1 CRM?","blade_background_type":{"kind":"standard_background","blade_background_color":"234, 245, 254","blade_background_image":{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?w=1024","alt":"","title":"2024/02/contact-us-footer-service.png","sizes":[{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=150,150","width":150,"height":150},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=300,112","width":300,"height":112},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=768,287","width":768,"height":287},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=1024,383","width":1024,"height":383},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=1536,574","width":1536,"height":574},{"src":"https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=2048,765","width":2048,"height":765}],"width":1024,"height":383}}},"media_items":[{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/screen.svg"},"headline":"Start your trial.","description":"<p>Try Service Cloud free for 30 days. No credit card, no installations.</p>\n","link":{"label":"Try for free","variant":"text","url":"https://www.salesforce.com/form/signup/freetrial-service/?d=pb","target":"_blank","ariaLabel":""},"kind":"card_contactus","id":"1670344843552_5tw"},{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/call.svg"},"headline":"Talk to an expert.","description":"<p>Tell us a bit more so the right person can reach out faster.</p>\n","link":{"typeOptions":{"kind":"standard"},"variant":"text","label":"Request a call","url":"https://www.salesforce.com/form/service-cloud/contact-me/?d=pb","target":"_blank","ariaLabel":""},"kind":"card_contactus","id":"1668731671714_1524"},{"icon":{"src":"https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/email.svg"},"headline":"Stay up to date.","description":"<p>Get the latest research, industry insights, and product news delivered straight to your inbox.</p>\n","link":{"label":"Sign up for newsletter","variant":"text","url":"https://www.salesforce.com/form/other/role-based-newsletter/?d=pb","ariaLabel":"","target":"_blank"},"kind":"card_contactus","id":"1670344843553_10si"}],"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"},{"id":"1678471419193_p5h","name":"sf/faq","attributes":{"audience_segment":["customer","prospect"],"minimize_blade_spacing":false,"experiment_type":"content","headline":"Customer Service AI FAQ"},"tab_items":[{"label":"FAQ","kind":"card_faq-category","id":"1678471419302_1us","content":[{"kind":"accordion_group","id":"1732186077164_jo4r","accordions":[{"headline":"What is AI for customer service and support?","description":"<p>AI for customer service and support refers to the use of artificial intelligence technologies, such as natural networks and large language models, to automate and enhance customer engagements. AI augments customer service and support while improving service team productivity, providing relevant responses, and personalizing support experiences.</p>\n","kind":"card_faq-qna","id":"1678471419380_7y9"},{"headline":"What are the benefits of AI for customer service and support? ","description":"<p>Some of the key benefits of AI for customer service and support are service team productivity, improved response times, cost reduction through automation, personalized customer experiences, and more accurate insights and analysis. It enhances efficiency, enables self-service options, and empowers support agents with valuable insights for better customer satisfaction.</p>\n","kind":"card_faq-qna","id":"1678471902694_1bem"},{"headline":"What are the benefits of AI in customer service?","description":"<p>The benefits of <a href=\"https://www.salesforce.com/service/ai/customer-service-ai/\" target=\"_self\"><ins>AI in customer service</ins></a> include: higher productivity, better efficiency, personalized experiences, better optimization operations, and more.</p>\n","kind":"card_faq-qna","id":"1716930353560_ddc"}]}]}],"path":"/service/ai","urlLoc":"us","curHref":"/service/ai/","cdnEnvTag":"stable","pageAttrs":{"livechat":{"enabled":true},"content_type":"page"},"wpTemplate":"open-template","curLocale":"en-us"}], chassis: 'v2', }; window.sfdcBase = window.sfdcBase || {}; window.sfdcBase.chat = window.sfdcBase.chat || {}; window.sfdcBase.chat.invite = window.sfdcBase.chat.invite || {}; </script> <div class="globalnav-wrapper-c360 "> <a class="screen-reader-text skip-to-content-c360" href="#main-content"> <div class="screen-reader-container">Skip to content</div> </a> <hgf-c360nav locale=us search="true" show-region-selector="true" context-nav-enabled="true" hide-login="false" truly-hide-login="false" show-button-main=true show-button-secondary=false hide-contact="false" origin=https://wp.sfdcdigital.com/en-us/wp-json> </hgf-c360nav> <hgf-c360contextnav origin=https://wp.sfdcdigital.com/en-us/wp-json> </hgf-c360contextnav> </div> <main id="main-content" class="pbc-open-template"> <div data-blade-id="1678213869719_r69" data-blade-position="1" data-blade-name="sf/marquee" data-blade-variant="marquee" data-blade-source="www" data-blade-type="blade"> <style> section[id="1678213869719_r69"] .headline strong { color: #0D9DDA !important; font-weight: inherit; } </style> <section id="1678213869719_r69" class="relative marquee--blade marquee--right-image" > <div class="container"> <article class="grid grid_main grid--threebytwo image__overflow " data-module-track-impressions="" data-module-id="1678213869719_r69" data-module-name="Elevate Customer Service AI with Agentforce" data-module-position="1" data-module-type="headline"> <div class="image__wrapper "> <div class="image__inner"> <img loading="eager" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/marquee-ai-for-customer-service2.png?w=1024" class="image__asset" alt="Images of Einstein replies and next best actions." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/marquee-ai-for-customer-service2.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/marquee-ai-for-customer-service2.png?resize=300,200 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/marquee-ai-for-customer-service2.png?resize=768,512 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/marquee-ai-for-customer-service2.png?resize=1024,683 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/marquee-ai-for-customer-service2.png?resize=1536,1024 1536w" height="683" width="1024"/> </div> </div> <div class="content__wrapper "> <header class="marquee__blade-heading eyebrow--standard "> <h1 class="headline marquee__headline--standard" style=" color:#032D60 "> Elevate Customer Service AI with Agentforce </h1> <div class="blade__description"> <p>Improve service team productivity and elevate customer experiences by integrating AI directly into the flow of work. Our AI solutions, protected by the Einstein Trust Layer, offer conversational, predictive, and generative capabilities to provide relevant answers and create seamless interactions. With Agentforce — your AI assistant for CRM, you can empower service reps to deliver personalized service and reach resolutions faster than ever. Service Cloud has everything you need to scale now and drive immediate value.</p> </div> </header> <div class="cta_container flex flex--right ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Watch demo" data-link-url="https://www.salesforce.com/form/service-cloud/ai-for-customer-service-demo/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Watch demo: Elevate Customer Service AI with Agentforce" href="https://www.salesforce.com/form/service-cloud/ai-for-customer-service-demo/?d=pb" target="_blank" rel="noopener" > Watch demo </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Contact us" data-link-url="https://www.salesforce.com/form/einstein-gpt/contact-us/?d=pb" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Contact us: Elevate Customer Service AI with Agentforce" label="Contact us" href="https://www.salesforce.com/form/einstein-gpt/contact-us/?d=pb" target="_blank" rel="noopener" > Contact us </a> </pbc-button> </div> </div> </article> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, rgb(255, 255, 255) 0%, #FFFFFF 100%);"></div> <div class="blade__background blade__background--custom-desktop"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?w=1024" class="background__image background__image--custom" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=300,94 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=768,240 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=1024,320 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=1536,480 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-1.webp?resize=2048,640 2048w" height="100%" width="100%"/> </div> <div class="blade__background blade__background--custom-mobile"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?w=731" class="background__image background__image--custom" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=214,300 214w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=768,1076 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=731,1024 731w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=1096,1536 1096w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/marquee-service-product-background-mobile.jpg?resize=1462,2048 1462w" height="100%" width="100%"/> </div> </section> </div><div data-blade-id="1683314403762_3f9" data-blade-position="2" data-blade-name="sf/text" data-blade-variant="text" data-blade-source="www" data-blade-type="blade"> <section id="1683314403762_3f9" class="relative text--blade" > <div class="container"> <article class="grid grid_main text__blade--link_below text--center" data-module-id="1683314403762_3f9" data-module-name="What can service organizations do with trusted AI and Data? " data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <header class="text__blade-heading eyebrow--large "> <h2 class="headline text__headline--large" style=" "> What can service organizations do with trusted AI and Data? </h2> <div class="blade__description "> <p>Increase customer satisfaction and boost service team productivity with AI-generated replies, summaries, answers, and knowledge articles powered by your trusted CRM data natively integrated within the Salesforce Platform.</p> </div> </header> <div class="text__blade-cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Take a Guided Tour" data-link-url="https://www.salesforce.com/form/service-cloud/guided-tour/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Take a Guided Tour: What can service organizations do with trusted AI and Data?" href="https://www.salesforce.com/form/service-cloud/guided-tour/?d=pb" target="_blank" rel="noopener" > Take a Guided Tour </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1721228124109_61r" data-blade-position="3" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1721228124109_61r" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Answer customers 24/7, on any channel, with autonomous AI. </h2> <div class="blade__description"> <p><strong>Agentforce Service Agent</strong></p> </div> </header> <div class="productfeature_cta" data-module-name="Answer customers 24/7, on any channel, with autonomous AI." data-module-position="" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--left ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Watch Demo" data-link-url="https://www.salesforce.com/form/service-cloud/agentforce-service-agent-demo/?d=pb " data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Watch Demo: Answer customers 24/7, on any channel, with autonomous AI." href="https://www.salesforce.com/form/service-cloud/agentforce-service-agent-demo/?d=pb " target="_blank" rel="noopener" > Watch Demo </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Learn More" data-link-url="https://www.salesforce.com/news/stories/einstein-service-agent-announcement/" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Learn More: Answer customers 24/7, on any channel, with autonomous AI." label="Learn More" href="https://www.salesforce.com/news/stories/einstein-service-agent-announcement/" target="_self" rel="noopener" > Learn More </a> </pbc-button> </div> </div> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Conversational Messaging" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1721228124092_q3n-11" class="accordion__trigger" id="show-hide1721228124092_q3n-11" aria-label="Conversational Messaging"> <span class="accordion__title relative"> Conversational Messaging <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1721228124092_q3n-11" id="rel1721228124092_q3n-11"> <div class="accordion__description"> <p>Resolve cases any time. Agentforce Service Agent chats with customers using natural language and sophisticated reasoning across self-service portals and messaging channels like WhatsApp, Apple Messages for Business, Facebook Messenger, and SMS. Customers can even send photos, videos, and audio if their issue is too hard to explain in text.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1721228124092_q3n-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?w=1024" class="image__asset" alt="Conversational messaging with AI on a mobile device." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=768,768 768w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Trusted Responses" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1721228124095_573-22" class="accordion__trigger" id="show-hide1721228124095_573-22" aria-label="Trusted Responses"> <span class="accordion__title relative"> Trusted Responses <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1721228124095_573-22" id="rel1721228124095_573-22"> <div class="accordion__description"> <p>Deliver accurate answers to every customer. Agentforce Service Agent grounds its responses with your business data. Integrate data, including Knowledge, from third-party systems to help Agentforce Service Agent generate accurate responses personalized to your customers' specific needs and preferences.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1721228124095_573-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/trusted-responses.webp?w=1024" class="image__asset" alt="Agentforce Service Agent using business data to deliver a trusted response." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/trusted-responses.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/trusted-responses.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/trusted-responses.webp?resize=768,768 768w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Intuitive Setup" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1721228124096_10xx-33" class="accordion__trigger" id="show-hide1721228124096_10xx-33" aria-label="Intuitive Setup"> <span class="accordion__title relative"> Intuitive Setup <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1721228124096_10xx-33" id="rel1721228124096_10xx-33"> <div class="accordion__description"> <p>Get setup in minutes. Agentforce Service Agent doesn’t require thousands of lengthy structured dialogues. Simply use out-of-the-box templates, existing Salesforce components, and your LLM of choice to get started quickly. Need something more specific for your business? Create custom actions using the low-code builder.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1721228124096_10xx-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/intuitive-setup.webp?w=1024" class="image__asset" alt="Setup process of Agentforce Service Agent configuration steps and actions." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/intuitive-setup.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/intuitive-setup.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/intuitive-setup.webp?resize=768,768 768w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-4 show-hide__item " data-module-id="accordion-4" data-module-name="Security and Guardrails" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1721228124100_ss4-44" class="accordion__trigger" id="show-hide1721228124100_ss4-44" aria-label="Security and Guardrails"> <span class="accordion__title relative"> Security and Guardrails <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1721228124100_ss4-44" id="rel1721228124100_ss4-44"> <div class="accordion__description"> <p>Protect the privacy and security of your data with the Einstein Trust Layer - built on the Salesforce Platform. Mask personally identifiable information and define clear parameters for Agentforce Service Agent to follow. If an inquiry is off-topic, Agentforce Service Agent will seamlessly transfer the conversation to a human agent.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1721228124100_ss4-44__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?w=1024" class="image__asset" alt="Agentforce Service Agent using the Einstein Trust Layer to protect customer data." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=1536,1536 1536w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1721228124092_q3n-11__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?w=1024" class="image__asset" alt="Conversational messaging with AI on a mobile device." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/conversational-messaging.webp?resize=768,768 768w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1721228124095_573-22__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/trusted-responses.webp?w=1024" class="image__asset" alt="Agentforce Service Agent using business data to deliver a trusted response." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/trusted-responses.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/trusted-responses.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/trusted-responses.webp?resize=768,768 768w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1721228124096_10xx-33__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/intuitive-setup.webp?w=1024" class="image__asset" alt="Setup process of Agentforce Service Agent configuration steps and actions." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/intuitive-setup.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/intuitive-setup.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/intuitive-setup.webp?resize=768,768 768w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1721228124100_ss4-44__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?w=1024" class="image__asset" alt="Agentforce Service Agent using the Einstein Trust Layer to protect customer data." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=1024,1024 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/08/security-guardrails.webp?resize=1536,1536 1536w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1682456897361_14mj" data-blade-position="4" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1682456897361_14mj" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content has_video"> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Boost service team productivity. </h2> <div class="blade__description"> <p><strong>Generative AI for Service Cloud</strong></p> </div> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Agentforce" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1708617590444_411-11" class="accordion__trigger" id="show-hide1708617590444_411-11" aria-label="Agentforce"> <span class="accordion__title relative"> Agentforce <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1708617590444_411-11" id="rel1708617590444_411-11"> <div class="accordion__description"> <p>Make work faster for service reps, supervisors and customers with Agentforce, your AI Agent for CRM. Ask questions and make requests to get trusted and useful answers. Agentforce can assist with tasks like answering questions using your knowledge base. You can also customize its actions, like routing cases for approval. Agentforce uses advanced language models and the Einstein Trust Layer to provide accurate and understandable responses based on your CRM and external data.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1708617590444_411-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?w=1024" class="image__asset" alt="Agentforce" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Conversation Summaries" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682456897302_10ta-22" class="accordion__trigger" id="show-hide1682456897302_10ta-22" aria-label="Conversation Summaries"> <span class="accordion__title relative"> Conversation Summaries <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682456897302_10ta-22" id="rel1682456897302_10ta-22"> <div class="accordion__description"> <p>Drive efficiency and boost service rep productivity with AI-generated summaries for any work, order, or interaction. Save time by using AI to predict or create a summary of any issue and resolution at the end of a conversation. Empower service reps to review, edit, and save these summaries to feed your knowledge base.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682456897302_10ta-22__media--mobile"> <div class="show-hide__video video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="sDwVL5pyETN4E1yFnur4wL" > <pbc-vidyard-analytics slot="analytics" video-uuid="sDwVL5pyETN4E1yFnur4wL" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Knowledge Articles" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682456897306_18o0-33" class="accordion__trigger" id="show-hide1682456897306_18o0-33" aria-label="Knowledge Articles"> <span class="accordion__title relative"> Knowledge Articles <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682456897306_18o0-33" id="rel1682456897306_18o0-33"> <div class="accordion__description"> <p>Support customers and save agents time by making useful information easily accessible. Summarize support interactions and create helpful knowledge articles. Build a knowledge base with articles on topics ranging from product details to frequently asked customer questions.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682456897306_18o0-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?w=1024" class="image__asset" alt="Einstein generates a new knowledge article based on the conversation with the customer." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-4 show-hide__item " data-module-id="accordion-4" data-module-name="Search Answers" data-module-position="4" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1698082413367_3a4-44" class="accordion__trigger" id="show-hide1698082413367_3a4-44" aria-label="Search Answers"> <span class="accordion__title relative"> Search Answers <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1698082413367_3a4-44" id="rel1698082413367_3a4-44"> <div class="accordion__description"> <p>Improve search efficiency for service reps and customers with AI-powered Search Answers. Quickly generate answers from your trusted knowledge base and display them directly in the search page or service console. Service reps can find results faster with better filtering and support for multiple languages. Customize Search Answers to match your specific knowledge parameters for optimal results.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1698082413367_3a4-44__media--mobile"> <div class="show-hide__video video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="nEE3zCoCfWhXu6G683eFNE" > <pbc-vidyard-analytics slot="analytics" video-uuid="nEE3zCoCfWhXu6G683eFNE" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1708617590444_411-11__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?w=1024" class="image__asset" alt="Agentforce" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/product-features-copilot.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1682456897302_10ta-22__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__video video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="sDwVL5pyETN4E1yFnur4wL" > <pbc-vidyard-analytics slot="analytics" video-uuid="sDwVL5pyETN4E1yFnur4wL" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1682456897306_18o0-33__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?w=1024" class="image__asset" alt="Einstein generates a new knowledge article based on the conversation with the customer." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-knowledge-articles.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1698082413367_3a4-44__media--desktop" style="grid-row: 1 / span 8"> <div class="show-hide__video video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="nEE3zCoCfWhXu6G683eFNE" > <pbc-vidyard-analytics slot="analytics" video-uuid="nEE3zCoCfWhXu6G683eFNE" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> </div> </div> </div> </section> </div><div data-blade-id="1682442262755_15rv" data-blade-position="5" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1682442262755_15rv" class="relative productfeature--blade blade_layout--left" > <div class="container"> <div class="relative grid grid_main productfeature__content has_video"> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Personalize every interaction. </h2> <div class="blade__description"> <p><strong>Einstein for Service</strong></p> </div> </header> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Service Replies" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1708608946374_12vt-11" class="accordion__trigger" id="show-hide1708608946374_12vt-11" aria-label="Service Replies"> <span class="accordion__title relative"> Service Replies <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1708608946374_12vt-11" id="rel1708608946374_12vt-11"> <div class="accordion__description"> <p>Increase customer satisfaction and reduce agent handle time with AI-generated replies on SMS, Whatsapp, and more. Use Service Replies on any channel to analyze content from customer conversations in real time. Receive AI-generated replies crafted from data from the conversation or from your company's trusted knowledge base. Enable service reps to share these replies with customers with one click, or edit them before sending.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1708608946374_12vt-11__media--mobile"> <div class="show-hide__video video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="9EhgDZhJGwUowvhERJSSQB" > <pbc-vidyard-analytics slot="analytics" video-uuid="9EhgDZhJGwUowvhERJSSQB" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Service Planner" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1726516522933_oo8-22" class="accordion__trigger" id="show-hide1726516522933_oo8-22" aria-label="Service Planner"> <span class="accordion__title relative"> Service Planner <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1726516522933_oo8-22" id="rel1726516522933_oo8-22"> <div class="accordion__description"> <p>Service Planner uses generative AI-powered step-by-step plans based on case-specific data to streamline customer support, enhance agent productivity, accelerate agent onboarding and ensure company policy compliance. By integrating intelligent automation with detailed service plans, organizations can achieve higher service standards, optimize resource allocation, and improve overall customer satisfaction.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1726516522933_oo8-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?w=1024" class="image__asset" alt="Service Planner using generative AI to provide a step-by-step plan in the Service Console." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Case Classifications" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682442262716_11n-33" class="accordion__trigger" id="show-hide1682442262716_11n-33" aria-label="Case Classifications"> <span class="accordion__title relative"> Case Classifications <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442262716_11n-33" id="rel1682442262716_11n-33"> <div class="accordion__description"> <p>Maximize efficiency by making the most out of data and learnings from your resolved cases. Use AI to analyze cases from previous months and automate the data entry for new cases, classify them appropriately, and route them to the right agent or queue. Reduce agents’ handle time with AI-assigned fields and help them resolve cases quickly, accurately, and consistently.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442262716_11n-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?w=1024" class="image__asset" alt="Einstein automates the data entry for cases and displays the case classifications." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left " data-media-label="rel1708608946374_12vt-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__video video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="9EhgDZhJGwUowvhERJSSQB" > <pbc-vidyard-analytics slot="analytics" video-uuid="9EhgDZhJGwUowvhERJSSQB" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1726516522933_oo8-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?w=1024" class="image__asset" alt="Service Planner using generative AI to provide a step-by-step plan in the Service Console." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/09/product-features-service-plans.webp?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--left show-hide__media--hidden" data-media-label="rel1682442262716_11n-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?w=1024" class="image__asset" alt="Einstein automates the data entry for cases and displays the case classifications." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-case-classifications-1.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1682442267576_14v7" data-blade-position="6" data-blade-name="sf/productfeature" data-blade-variant="productfeature" data-blade-source="www" data-blade-type="blade"> <section id="1682442267576_14v7" class="relative productfeature--blade blade_layout--right" > <div class="container"> <div class="relative grid grid_main productfeature__content "> <div class="productfeature__content-group"> <header class="productfeature__blade-heading"> <h2 class="headline" style=" "> Scale intelligent solutions across all channels. </h2> <div class="blade__description"> <p><strong>Einstein Bots</strong></p> </div> </header> <div class="productfeature_cta" data-module-name="Scale intelligent solutions across all channels." data-module-position="" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--left ctas__2"> <pbc-button class="cta_button__wrapper" data-link-text="Watch demo" data-link-url="https://www.salesforce.com/form/demo/einstein-bots/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Watch demo: Scale intelligent solutions across all channels." href="https://www.salesforce.com/form/demo/einstein-bots/?d=pb" target="_blank" rel="noopener" > Watch demo </a> </pbc-button> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/service/customer-service-chatbot/" data-link-type="secondary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="Learn more: Scale intelligent solutions across all channels." label="Learn more" href="https://www.salesforce.com/service/customer-service-chatbot/" > Learn more </a> </pbc-button> </div> </div> <div class="productfeature__tabs"> <div class="accordion__item accordion__item-1 show-hide__item selected " data-module-id="accordion-1" data-module-name="Bot Builder" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1682442267531_mzz-11" class="accordion__trigger" id="show-hide1682442267531_mzz-11" aria-label="Bot Builder"> <span class="accordion__title relative"> Bot Builder <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442267531_mzz-11" id="rel1682442267531_mzz-11"> <div class="accordion__description"> <p>Launch a multichannel, multilingual bot that integrates with your Salesforce data in just a few clicks. Automate routine tasks — like providing common answers or performing typical processes — and help your team do more. Easily create rich experiences for customers on their preferred messaging platform.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442267531_mzz-11__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?w=1024" class="image__asset" alt="An example of Einstein Bot Builder interface." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-2 show-hide__item " data-module-id="accordion-2" data-module-name="Multilingual Bots" data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682442267539_mqz-22" class="accordion__trigger" id="show-hide1682442267539_mqz-22" aria-label="Multilingual Bots"> <span class="accordion__title relative"> Multilingual Bots <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442267539_mqz-22" id="rel1682442267539_mqz-22"> <div class="accordion__description"> <p>Connect with customers in the language they prefer. Provide service that transcends cultural barriers with bots that use natural language understanding (NLU) and named entity recognition (NER) to understand language and local details such as dates, currency, and number formatting.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442267539_mqz-22__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?w=1024" class="image__asset" alt="An example of Einstein Multilingual Bots responding in multiple languages" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> <div class="accordion__item accordion__item-3 show-hide__item " data-module-id="accordion-3" data-module-name="Einstein Bots API" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1682442267543_pv9-33" class="accordion__trigger" id="show-hide1682442267543_pv9-33" aria-label="Einstein Bots API"> <span class="accordion__title relative"> Einstein Bots API <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="show-hide1682442267543_pv9-33" id="rel1682442267543_pv9-33"> <div class="accordion__description"> <p>Extend the power of Einstein Bots to any channel or your own custom-built client. Deploy Einstein Bots to every part of your business, from marketing to sales to HR. Qualify and convert leads, streamline employee processes, and build great conversational experiences with custom bots.</p> </div> <div class="show-hide__media show-hide__media--mobile grid grid_sub" data-media-label="rel1682442267543_pv9-33__media--mobile"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?w=1024" class="image__asset" alt="Example of Einstein Bots API being used in multiple parts of the business." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </section> </div> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right " data-media-label="rel1682442267531_mzz-11__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?w=1024" class="image__asset" alt="An example of Einstein Bot Builder interface." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-einstein-bot-builder-1.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1682442267539_mqz-22__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?w=1024" class="image__asset" alt="An example of Einstein Multilingual Bots responding in multiple languages" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/10/product-features-pdp-einstein-multiligual-bots-2.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> <div class="show-hide__media show-hide__media--desktop show-hide__media--right show-hide__media--hidden" data-media-label="rel1682442267543_pv9-33__media--desktop" style="grid-row: 1 / span 6"> <div class="show-hide__image image__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?w=1024" class="image__asset" alt="Example of Einstein Bots API being used in multiple parts of the business." sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?resize=768,768 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/11/product-features-einstein-bots-api-4.jpg?resize=1024,1024 1024w" height="1024" width="1024"/> </div> </div> </div> </div> </section> </div><div data-blade-id="1680901501416_woa" data-blade-position="7" data-blade-name="sf/promotion" data-blade-variant="promotion" data-blade-source="www" data-blade-type="blade"> <section id="1680901501416_woa" class="relative promotion--blade promotion--left-image" > <div class="container pb-shadow pb-large-corner"> <article class="grid grid_main promotion_layout--full_height" data-module-id="1680901501416_woa" data-module-name="Take a tour of the #1 AI CRM for service." data-module-position="1" data-module-type="headline" data-module-track-impressions=""> <div class="image__wrapper mobile-pt-0 promotion_layout--full_height-image_wrapper relative promotion-image--background-circle brand_pink_95" > <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?w=1024" class="image__asset" alt="Service Cloud guided tour showing agent console" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=300,300 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/03/service-webmodule-1024x1024-1.png?resize=768,768 768w" height="1024" width="1024"/> </div> <div class="content__wrapper pt-64 mobile-pb-8 mobile-pt-40 mobile-ml-32 mobile-mr-32 pb-64 promotion_layout---image-content_wrapper"> <header class="promotion__blade-heading"> <h2 class="pbc-g-text-display-4 mt-0 mb-24 mobile-mb-16" style=" "> Take a tour of the #1 AI CRM for service. </h2> <div class="blade__description pbc-g-text-body-1-2 mb-48 mobile-mb-32"> <p>Find out how Service Cloud helps you deflect 30% of cases and deliver value across your customer journey with CRM + AI + Data + Trust.</p> </div> </header> <div class="cta_container flex flex--full_height ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Take the tour" data-link-url="https://www.salesforce.com/form/service-cloud/guided-tour/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Take the tour: Take a tour of the #1 AI CRM for service." href="https://www.salesforce.com/form/service-cloud/guided-tour/?d=pb" target="_blank" rel="noopener" > Take the tour </a> </pbc-button> </div> </div> </article> </div> </section> </div><div data-blade-id="1711128824494_w7h" data-blade-position="8" data-blade-name="sf/nupfixed" data-blade-variant="nupfixed" data-blade-source="www" data-blade-type="blade"> <section id="1711128824494_w7h" class="relative nupfixed--blade nupfixed--link_below layout--5 nupfixed--card_productaddon" > <div class="container carousel__container background__present"> <div class="grid grid_main nupfixed nupfixed__5 nupfixed__gridThree"> <header class="nupfixed__blade-heading text--center"> <h2 class="headline" style=" "> Complete your Customer Service AI solution with products from across the Customer 360. </h2> </header> <div class="cards cards--carousel"> <div class="scrollable carousel__scrollable"> <div class="carousel__wrapper scrollable__content-wrapper" data-component="carousel" data-component-id="carousel-complete_you" aria-label="Carousel" > <button role="button" class="left-nav hidden" tabindex="-1" aria-label="Previous Slide"></button> <button role="button" class="right-nav hidden" tabindex="-1" aria-label="Next Slide"></button> <div class="carousel scrollable__content carousel--fade-left carousel--fade-right pb-16"> <div class="card card__1 card__wrapper carousel-card" data-module-id="1711128824391_18s8" aria-label="slide 1 of 5" role="group" data-module-position="1" data-module-type="card_productaddon" data-module-name="Service Cloud" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/service/cloud/" data-link-text="Service Cloud" data-link-url="https://www.salesforce.com/service/cloud/" data-link-type="header" target=""> Service Cloud </a> </h3> <div class="card__description"> <p>Drive productivity, reduce costs, and increase customer satisfaction at scale with Service Cloud</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/service/cloud/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Service Cloud" href="https://www.salesforce.com/service/cloud/" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__2 card__wrapper carousel-card" data-module-id="1711128824397_hjm" aria-label="slide 2 of 5" role="group" data-module-position="2" data-module-type="card_productaddon" data-module-name="Einstein Bots" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/service/customer-service-chatbot/" data-link-text="Einstein Bots" data-link-url="https://www.salesforce.com/service/customer-service-chatbot/" data-link-type="header" target="_self"> Einstein Bots </a> </h3> <div class="card__description"> <p>Resolve cases faster and scale 24/7 support across channels with AI-powered chatbots.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/service/customer-service-chatbot/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Einstein Bots" href="https://www.salesforce.com/service/customer-service-chatbot/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__3 card__wrapper carousel-card" data-module-id="1711128824403_zv2" aria-label="slide 3 of 5" role="group" data-module-position="3" data-module-type="card_productaddon" data-module-name="Customer Service Automation & Process" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/service/customer-service-automation/" data-link-text="Customer Service Automation & Process" data-link-url="https://www.salesforce.com/service/customer-service-automation/" data-link-type="header" target="_self"> Customer Service Automation & Process </a> </h3> <div class="card__description"> <p>Scale support and boost customer satisfaction with personalized, smart, data-driven automation.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/service/customer-service-automation/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Customer Service Automation & Process" href="https://www.salesforce.com/service/customer-service-automation/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__4 card__wrapper carousel-card" data-module-id="1711128824410_r7n" aria-label="slide 4 of 5" role="group" data-module-position="4" data-module-type="card_productaddon" data-module-name="Salesforce Platform" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/platform/" data-link-text="Salesforce Platform" data-link-url="https://www.salesforce.com/platform/" data-link-type="header" target="_self"> Salesforce Platform </a> </h3> <div class="card__description"> <p>Safely connect any data to build AI-powered apps with low-code and deliver entirely new CRM experiences.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/platform/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Salesforce Platform" href="https://www.salesforce.com/platform/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> <div class="card card__5 card__wrapper carousel-card" data-module-id="1711128824435_yr8" aria-label="slide 5 of 5" role="group" data-module-position="5" data-module-type="card_productaddon" data-module-name="Self-Service" > <div class="card--card_productaddon pbc-g-elevation-2 border-rad-16"> <div class="card--mask border-rad-16"> <div class="card__content__wrapper" style="border-top: #FF538A solid 8px" > <div class="card__text__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline" style=" "> <a href="https://www.salesforce.com/service/customer-self-service/" data-link-text="Self-Service" data-link-url="https://www.salesforce.com/service/customer-self-service/" data-link-type="header" target="_self"> Self-Service </a> </h3> <div class="card__description"> <p>Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.</p> </div> </div> <div class="cta_container flex ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Learn more" data-link-url="https://www.salesforce.com/service/customer-self-service/" data-link-type="primary cta" > <a class="cta_button" data-size="small" data-variant="cardText" data-stacking="default" aria-label="Learn more: Self-Service" href="https://www.salesforce.com/service/customer-self-service/" target="_self" rel="noopener" > Learn more </a> </pbc-button> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="nupfixed_cta" data-module-name="Complete your Customer Service AI solution with products from across the Customer 360." data-module-position="6" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="View all products" data-link-url="https://www.salesforce.com/service/all-products/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="wideM" aria-label="View all products: Complete your Customer Service AI solution with products from across the Customer 360." href="https://www.salesforce.com/service/all-products/" > View all products </a> </pbc-button> </div> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(255, 255, 255) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=300,118 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=768,303 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=1024,404 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=1536,606 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/product-portfolio-service-product-background.jpg?resize=2048,808 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1682456931002_102u" data-blade-position="9" data-blade-name="sf/nupfixed" data-blade-variant="nupfixed" data-blade-source="www" data-blade-type="blade"> <section id="1682456931002_102u" class="relative nupfixed--blade nupfixed--link_above layout--2 nupfixed--card_pricingedition" > <div class="container"> <div class="grid grid_main nupfixed nupfixed__2 nupfixed__gridTwo"> <header class="nupfixed__blade-heading text--center"> <h2 class="headline" style=" "> Customer Service AI Pricing </h2> <div class="blade__description pbc-g-text-body-1-2 pbc-g-text-body-1-2-ul-checkmark-spacing"> <p>Start by selecting your <a href="https://www.salesforce.com/service/pricing/" target="_self">Service Cloud</a> edition. Some editions already include AI right out of the box. For the others, you can easily add AI at these price points.</p> </div> </header> <div class="cards cards--flex cards--flexTwo"> <article class="card card__1 card__wrapper" data-module-id="1729622379228_3zk" data-module-position="1" data-module-type="card_pricingedition" data-module-name="Agentforce Service Agent" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Agentforce Service Agent </h3> <div class="card__description"> Your autonomous AI Agent for every service experience. </div> </div> <div class="card__price_wrapper default" data-id="currency-container" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">2</span> </div> <div class="card__price_suffix"> USD/Per conversation </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">2</span> </div> <div class="card__price_suffix"> USD/Per conversation </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="EUR_finish"> <div class="card__price card__price--display-2"> <span class="">2</span> <span class="price_text__symbol">€</span> </div> <div class="card__price_suffix"> EUR/Per conversation </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="AUD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">AU$</span> <span class="">2.80</span> </div> <div class="card__price_suffix"> AUD/Per conversation </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="YEN_japanese"> <div class="card__price card__price--display-2"> <span class="">240</span> <span class="price_text__symbol symbol__bottom">円</span> </div> <div class="card__price_suffix"> JPY/Per conversation </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="kr_swedish"> <div class="card__price card__price--display-2"> <span class="">20</span> <span class="price_text__symbol">kr</span> </div> <div class="card__price_suffix"> SEK/Per conversation </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="GBP_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">£</span> <span class="">1.60</span> </div> <div class="card__price_suffix"> GBP/Per conversation </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1682456931002_102u" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1682456931002_102u" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Pre-built Templates and Actions </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Agent Builder </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Conversations for Any Channel </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Contact us" data-link-url="https://www.salesforce.com/form/service-cloud/contact-me/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Contact us: Agentforce Service Agent" href="https://www.salesforce.com/form/service-cloud/contact-me/?d=pb" target="_blank" rel="noopener" > Contact us </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1682456930953_2c0" data-module-position="2" data-module-type="card_pricingedition" data-module-name="Einstein for Service" data-module-track-impressions="" > <div class="card--card_pricingedition pbc-g-elevation-2 flex border-rad-16"> <div class="card__content__wrapper"> <div class="card__background"> <div class="card__copy__wrapper"> <div class="card__copy__container"> <div class="card__headline__wrapper"> <h3 class="card__headline" style=" "> Einstein for Service </h3> <div class="card__description"> Add predictive and generative AI to Service Cloud. </div> </div> <div class="card__price_wrapper default" data-id="currency-container" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">75</span> </div> <div class="card__price_suffix"> USD/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="USD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">$</span> <span class="">75</span> </div> <div class="card__price_suffix"> USD/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="EUR_finish"> <div class="card__price card__price--display-2"> <span class="">75</span> <span class="price_text__symbol">€</span> </div> <div class="card__price_suffix"> EUR/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="AUD_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">AU$</span> <span class="">105</span> </div> <div class="card__price_suffix"> AUD/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="YEN_japanese"> <div class="card__price card__price--display-2"> <span class="">9000</span> <span class="price_text__symbol symbol__bottom">円</span> </div> <div class="card__price_suffix"> JPY/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="kr_swedish"> <div class="card__price card__price--display-2"> <span class="">750</span> <span class="price_text__symbol">kr</span> </div> <div class="card__price_suffix"> SEK/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> <div class="card__price_wrapper hidden" data-id="currency-container" data-currency="GBP_english"> <div class="card__price card__price--display-2"> <span class="price_text__symbol">£</span> <span class="">60</span> </div> <div class="card__price_suffix"> GBP/User/Month </div> <div class="card__price_subtext"> (Billed annually) </div> </div> </div> <div class="card__background-image" aria-hidden="true"> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" preserveAspectRatio="none" viewBox="0 0 290 360" class="textured-background textured-clouds textured-clouds--pink"> <use href="#textured-background-1682456931002_102u" /> </svg> <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" viewBox="0 0 290 28" class="contour"> <use href="#textured-background-contour-1682456931002_102u" /> </svg> </div> </div> </div> <div class="card__features"> <ul class="card__list"> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Generative Replies, Summaries, Answers, and Knowledge Articles </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Article & Reply Recommendation </li> <li class="card__list-item"> <div class="card__checkmark" aria-hidden="true"></div> Einstein Copilot: Service Actions </li> </ul> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Contact us" data-link-url="https://www.salesforce.com/form/service-cloud/einstein-for-service-contact/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="wideAll" aria-label="Contact us: Einstein for Service" href="https://www.salesforce.com/form/service-cloud/einstein-for-service-contact/?d=pb" target="_blank" rel="noopener" > Contact us </a> </pbc-button> </div> </div> </div> </article> </div> <div class="legal"><p>This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information. <br>**Includes a limited number of generative credits.</p> </div> <div class="nupfixed_cta" data-module-name="Customer Service AI Pricing" data-module-position="1" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="View detailed pricing" data-link-url="https://www.salesforce.com/service/ai/pricing/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="wideM" aria-label="View detailed pricing: Customer Service AI Pricing" href="https://www.salesforce.com/service/ai/pricing/" target="_self" rel="noopener" > View detailed pricing </a> </pbc-button> </div> </div> </div> </div>  <svg xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" aria-hidden="true" style="width: 0; height: 0; position: absolute; left: -100px"><defs><symbol id="textured-background-1682456931002_102u"><path d="M0 0h290v360H0z"/><mask id="a-1682456931002_102u" width="290" height="242" x="0" y="118" maskUnits="userSpaceOnUse" style="mask-type:alpha"><path fill="#fff" d="M0 360h290V118H0v242Z"/></mask><g mask="url(#a-1682456931002_102u)"><g opacity=".5"><mask id="c-1682456931002_102u" width="244" height="187" x="145" y="242" maskUnits="userSpaceOnUse" style="mask-type:alpha"><path fill="url(#b-1682456931002_102u)" d="M0 0h231.6v172H0z" transform="matrix(-.99802 .06296 .07055 .99751 376.2 242.4)"/></mask><g mask="url(#c-1682456931002_102u)"><path fill="currentColor" d="m376 242.5-237.23 14.966 12.368 174.863 237.23-14.965z"/></g></g><g opacity=".5"><mask id="e-1682456931002_102u" width="329" height="273" x="-139" y="83" maskUnits="userSpaceOnUse" style="mask-type:alpha"><path fill="url(#d-1682456931002_102u)" d="M0 0h290.6v215.8H0z" transform="matrix(.9779 -.20913 .20169 .97946 -138.6 143.8)"/></mask><g mask="url(#e-1682456931002_102u)"><path fill="currentColor" d="m-138.5 144 291.61-62.363 44.351 215.384-291.61 62.362z"/></g></g></g></symbol><pattern id="b-1682456931002_102u" width="1" height="1" patternContentUnits="objectBoundingBox"><use xlink:href="#f-1682456931002_102u" transform="scale(.0027 .00375)"/></pattern><pattern id="d-1682456931002_102u" width="1" height="1" patternContentUnits="objectBoundingBox"><use xlink:href="#f-1682456931002_102u" transform="scale(.0027 .00375)"/></pattern><image xlink:href="https://a.sfdcstatic.com/shared/images/pbc/textured-clouds.png" id="f-1682456931002_102u" width="360" height="266"/><symbol id="textured-background-contour-1682456931002_102u"><path d="M-25 0C27.4978 17.3862 85.1476 27.2222 145 27.2222C205.197 27.2222 262.254 17.577 315 0V28H-25V0Z" fill="white"/></symbol></defs></svg>  </section> </div><div data-blade-id="1683317864287_14ob" data-blade-position="10" data-blade-name="sf/logogrid" data-blade-variant="logogrid" data-blade-source="www" data-blade-type="blade"> <section id="1683317864287_14ob" class="relative logogrid--blade" > <div class="container noCTAs"> <article class="grid grid_main"> <header class="logogrid__blade-heading"> <h2 class="pbc-g-text-display-4" style=" "> Get the most out of AI for Service with thousands of partner apps and experts. </h2> </header> <div class="logo-grid logo-grid-blade logo-grid-blade--6 mt-16 mobile-mt-16"> <div class="logo-block logo-block--1 logo-block--card_logomark" data-module-id="1683317864209_nis" data-module-track-impressions="" data-module-name="Accenture logo" data-module-position="1" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-accenture-logo.png?w=320" class="card__logomark__image" alt="Accenture logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-accenture-logo.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-accenture-logo.png?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--2 logo-block--card_logomark" data-module-id="1683317864218_f7w" data-module-track-impressions="" data-module-name="cognizant logo" data-module-position="2" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-cognizant-logo.png?w=320" class="card__logomark__image" alt="cognizant logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-cognizant-logo.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-cognizant-logo.png?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--3 logo-block--card_logomark" data-module-id="1683317864227_1asn" data-module-track-impressions="" data-module-name="Deloitte logo" data-module-position="3" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-deloitte-logo.png?w=320" class="card__logomark__image" alt="Deloitte logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-deloitte-logo.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/04/logowall-sales-deloitte-logo.png?resize=300,169 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--4 logo-block--card_logomark" data-module-id="1683317864238_rsi" data-module-track-impressions="" data-module-name="Empolis logo" data-module-position="4" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/empolis-service-express.png?w=225" class="card__logomark__image" alt="Empolis logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/empolis-service-express.png?resize=150,150 150w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--5 logo-block--card_logomark" data-module-id="1683317864246_19uu" data-module-track-impressions="" data-module-name="Check-in logo" data-module-position="5" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/gpsdashboard_check-in.png?w=380" class="card__logomark__image" alt="Check-in logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/gpsdashboard_check-in.png?resize=150,132 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/gpsdashboard_check-in.png?resize=300,104 300w" height="auto" width="auto"/> </div> </div> <div class="logo-block logo-block--6 logo-block--card_logomark" data-module-id="1683317864254_17mo" data-module-track-impressions="" data-module-name="vicasso logo" data-module-position="6" data-module-type="card_logomark"> <div class="card__logomark__wrapper"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?w=1024" class="card__logomark__image" alt="vicasso logo" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?resize=300,90 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?resize=768,229 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?resize=1024,306 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?resize=1536,459 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/vicasso-case-flags.png?resize=2048,611 2048w" height="auto" width="auto"/> </div> </div> </div> </article> </div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?resize=300,83 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?resize=768,211 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?resize=1024,282 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?resize=1536,422 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/logo-customers-clouds.jpg?resize=2048,563 2048w" width="100%"/> </div> <svg class="background__contour background__contour--overlap" viewBox="0 0 1440 98" fill="none"> <path d="M0 0.000976562C229.219 63.3102 470.662 98.001 720 98.001C969.338 98.001 1210.78 63.31 1440 0.000976562V99.001H0V0.000976562Z" fill="white"/> </svg> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1713901676409_woq_1178510" data-blade-position="11" data-blade-name="sf/oneup" data-blade-variant="oneup" data-blade-source="www" data-blade-type="blade"> <section id="1713901676409_woq_1178510" class="relative oneup--blade oneup--left-image" > <div class="container"> <article class="grid grid_main grid--sixteenbynine" data-module-track-impressions="" data-module-id="1713901676409_woq_1178510" data-module-name="Join the Serviceblazer Community." data-module-position="1" data-module-type="headline"> <div class="video__wrapper"> <pbc-vidyard-player class="video__asset" video-uuid="KDWZGkWq4adroRYPR9Xhov" > <pbc-vidyard-analytics slot="analytics" video-uuid="KDWZGkWq4adroRYPR9Xhov" live-video="" > </pbc-vidyard-analytics> </pbc-vidyard-player> </div> <div class="content__wrapper"> <div class="content__container"> <header class="oneup__blade-heading"> <h2 class="headline" style=" "> Join the Serviceblazer Community. </h2> <div class="blade__description"> <p>Learn, connect, and grow with fellow service and field service professionals. Network and get answers in real time.</p> </div> </header> <div class="cta_container flex flex--left ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="Join on Slack" data-link-url="https://join.slack.com/t/serviceblazer/shared_invite/zt-2l7rqms0k-aNCMcpLWeDtl28ZIbGwhhQ" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="primary" data-stacking="default" aria-label="Join on Slack: Join the Serviceblazer Community." href="https://join.slack.com/t/serviceblazer/shared_invite/zt-2l7rqms0k-aNCMcpLWeDtl28ZIbGwhhQ" target="_blank" rel="noopener" > Join on Slack <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> </div> </section> </div><div data-blade-id="1677799165990_h5r" data-blade-position="12" data-blade-name="sf/trailheadmfe" data-blade-variant="trailheadmfe" data-blade-source="www" data-blade-type="blade"> <section id="1677799165990_h5r" class="relative thmfe--blade layout--3 thmfe--" > <div class="container background__present"> <div class="grid grid_main thmfe thmfe__3 thmfe__gridThree"> <header class="thmfe__blade-heading text--center"> <h2 class="headline" style=" "> Learn new skills with free, guided learning on Trailhead. </h2> </header> <div class="cards"> <div class="thcontent-blade-wrapper thcontent-wrapper_learning"> <article class="card card__wrapper"> <pbc-thwrapper tag='thexternal-collection' src='https://ui.trailhead.com/components/v4.29.2/modules/thexternal-collection.js' componentname='thexternal-collection-learning' id='thexternal-collection-learning' data-elementtype='experience-blade' variant='learning' properties='{"envExperienceApiHost":"https://mobile.api.trailhead.com/graphql","envCommunityApiHost":"https://community.api.trailhead.com/graphql","locale":"en-us","config":{"card":{"variant":"default","layout":"grid","title":"","ctaLabel":"","ctaHref":"","ctaAlways":false},"item":{"hideMetaLeft":true,"hideMetaRight":true,"hideAction":true,"variant":"tile","dynamicCta":true,"hideDescription":false,"hideImage":false,"titleTruncateLines":3},"state":{}},"variant":"learning","items":[{"name":"einstein-for-service-quick-look","type":"MODULE"},{"name":"service-gpt-quick-look","type":"MODULE"},{"name":"einstein-article-recommendations-for-service","type":"MODULE"}]}' bladeid='1677799165990_h5r' bladename='sf/trailheadmfe' idxnext='12' bladesource='www' bladevariant='trailheadmfe' > </pbc-thwrapper> </article> </div> </div> </div> </div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?resize=300,92 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?resize=768,234 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?resize=1024,312 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?resize=1536,468 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/06/trailhead-mfe-background.jpg?resize=2048,625 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1677789043516_13s3" data-blade-position="13" data-blade-name="sf/nup" data-blade-variant="nup" data-blade-source="www" data-blade-type="blade"> <section id="1677789043516_13s3" class="relative nup--blade nup--link_below layout--4 nup--card_resource" > <div class="container"> <div class="grid grid_main nup nup__4 nup__gridFour"> <header class="nup__blade-heading text--center"> <h2 class="headline" style=" "> Hit the ground running with tips, tricks, and best practices. </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper " data-module-track-impressions="" data-module-id="1677789044053_1civ" data-module-name="The Sixth Edition State of Service Report" data-module-position="1" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/resources/research-reports/state-of-service/" tabindex="-1" aria-label="The Sixth Edition State of Service Report" data-link-url="https://www.salesforce.com/resources/research-reports/state-of-service/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/SoS-ResourceImage-1200x675-2.jpg?w=1024" class="card__image" alt="Sixth Edition State of Service Report" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/SoS-ResourceImage-1200x675-2.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/SoS-ResourceImage-1200x675-2.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/SoS-ResourceImage-1200x675-2.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/07/SoS-ResourceImage-1200x675-2.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Report</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/resources/research-reports/state-of-service/" data-link-text="The Sixth Edition State of Service Report" data-link-url="https://www.salesforce.com/resources/research-reports/state-of-service/" data-link-type="header" target="_self"> The Sixth Edition State of Service Report </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Get the report" data-link-url="https://www.salesforce.com/resources/research-reports/state-of-service/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Get the report: The Sixth Edition State of Service Report" href="https://www.salesforce.com/resources/research-reports/state-of-service/" target="_self" rel="noopener" > Get the report </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper " data-module-track-impressions="" data-module-id="1677789044098_trt" data-module-name="Einstein Cross-Cloud Data Sheet" data-module-position="2" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf" tabindex="-1" aria-label="Einstein Cross-Cloud Data Sheet" data-link-url="https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/card-resources-einstein-features-data-sheet-1.jpg?w=1024" class="card__image" alt="Einstein Cross-Cloud Data Sheet" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/card-resources-einstein-features-data-sheet-1.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/card-resources-einstein-features-data-sheet-1.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/card-resources-einstein-features-data-sheet-1.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2023/05/card-resources-einstein-features-data-sheet-1.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Datasheet</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf" data-link-text="Einstein Cross-Cloud Data Sheet" data-link-url="https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf" data-link-type="header" target="_blank"> Einstein Cross-Cloud Data Sheet </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Get the datasheet" data-link-url="https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Get the datasheet: Einstein Cross-Cloud Data Sheet" href="https://www.salesforce.com/content/dam/web/en_us/www/documents/platform/einstein-features-cheat-sheet.pdf" target="_blank" rel="noopener" > Get the datasheet <svg width="18" height="18" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg" fill="currentColor"> <path fill-rule="evenodd" clip-rule="evenodd" d="M10.0977 2.16345H14.5237L6.8804 9.80671C6.69002 9.99709 6.69002 10.3058 6.8804 10.4961L7.34002 10.9558C7.5304 11.1461 7.83906 11.1461 8.02945 10.9558L15.6717 3.31348V7.73848C15.6717 8.00772 15.89 8.22598 16.1592 8.22598H16.8092C17.0785 8.22598 17.2967 8.00772 17.2967 7.73848V1.47595C17.2967 0.958186 16.877 0.538452 16.3592 0.538452H10.0977C9.82847 0.538452 9.61021 0.756713 9.61021 1.02595V1.67595C9.61021 1.94519 9.82847 2.16345 10.0977 2.16345ZM2.97559 4.03905C1.62939 4.03905 0.538086 5.13036 0.538086 6.47655V14.8516C0.538086 16.1977 1.62939 17.2891 2.97559 17.2891H11.3506C12.6968 17.2891 13.7881 16.1977 13.7881 14.8516L13.7881 8.88513C13.7881 8.59574 13.4383 8.45066 13.2335 8.65509L12.4493 9.43768C12.2661 9.62059 12.1631 9.86888 12.1631 10.1278V14.8516C12.1631 15.3003 11.7993 15.6641 11.3506 15.6641H2.97559C2.52686 15.6641 2.16309 15.3003 2.16309 14.8516V6.47655C2.16309 6.02782 2.52685 5.66405 2.97559 5.66405H7.79909C8.07127 5.66405 8.33106 5.55029 8.51564 5.35026L9.2223 4.58446C9.41442 4.37626 9.26675 4.03905 8.98345 4.03905H2.97559Z"/> </svg> </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper " data-module-track-impressions="" data-module-id="1677789725992_xvt" data-module-name="A Valoir ROI Case Study: Wiley and Salesforce Service Cloud Einstein" data-module-position="3" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/form/service-cloud/valoir-roi-case-study/?d=pb" tabindex="-1" aria-label="A Valoir ROI Case Study: Wiley and Salesforce Service Cloud Einstein" data-link-url="https://www.salesforce.com/form/service-cloud/valoir-roi-case-study/?d=pb" data-link-type="image" target="_blank"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/Resource.png?w=768" class="card__image" alt="Woman looking at phone" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/Resource.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/Resource.png?resize=300,169 300w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Case Study</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/form/service-cloud/valoir-roi-case-study/?d=pb" data-link-text="A Valoir ROI Case Study: Wiley and Salesforce Service Cloud Einstein" data-link-url="https://www.salesforce.com/form/service-cloud/valoir-roi-case-study/?d=pb" data-link-type="header" target="_blank"> A Valoir ROI Case Study: Wiley and Salesforce Service Cloud Einstein </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Get the Case Study" data-link-url="https://www.salesforce.com/form/service-cloud/valoir-roi-case-study/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Get the Case Study: A Valoir ROI Case Study: Wiley and Salesforce Service Cloud Einstein" href="https://www.salesforce.com/form/service-cloud/valoir-roi-case-study/?d=pb" target="_blank" rel="noopener" > Get the Case Study </a> </pbc-button> </div> </div> </div> </article> <article class="card card__4 card__wrapper " data-module-track-impressions="" data-module-id="1677789727148_yq4" data-module-name="Everything You Need to Know about AI in Customer Service" data-module-position="4" data-module-type="card_resource" > <div class="card--card_resource card--generic_card pbc-g-elevation-2 flex border-rad-16 "> <div class="card__image__wrapper"> <a href="https://www.salesforce.com/service/ai/customer-service-ai/" tabindex="-1" aria-label="Everything You Need to Know about AI in Customer Service" data-link-url="https://www.salesforce.com/service/ai/customer-service-ai/" data-link-type="image" target="_self"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/SFC-ServiceCloudPageBuilder_1500x844_.jpg?w=1024" class="card__image" alt="Woman looking at tablet" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/SFC-ServiceCloudPageBuilder_1500x844_.jpg?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/SFC-ServiceCloudPageBuilder_1500x844_.jpg?resize=300,169 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/SFC-ServiceCloudPageBuilder_1500x844_.jpg?resize=768,432 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/SFC-ServiceCloudPageBuilder_1500x844_.jpg?resize=1024,576 1024w" height="auto" width="auto"/> </a> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <span class="badge blue95 pl-12 pr-12">Blog</span> <h3 class="card__headline mb-16" style=" "> <a href="https://www.salesforce.com/service/ai/customer-service-ai/" data-link-text="Everything You Need to Know about AI in Customer Service" data-link-url="https://www.salesforce.com/service/ai/customer-service-ai/" data-link-type="header" target="_self"> Everything You Need to Know about AI in Customer Service </a> </h3> </div> <div class="cta_container flex flex--center"> <pbc-button class="cta_button__wrapper" data-link-text="Read the Blog" data-link-url="https://www.salesforce.com/service/ai/customer-service-ai/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="wideM" aria-label="Read the Blog: Everything You Need to Know about AI in Customer Service" href="https://www.salesforce.com/service/ai/customer-service-ai/" target="_self" rel="noopener" > Read the Blog </a> </pbc-button> </div> </div> </div> </article> </div> <div class="nup_cta" data-module-name="Hit the ground running with tips, tricks, and best practices." data-module-position="5" data-module-id="0" data-module-type="cta"> <div class="cta_container flex flex--center ctas__1"> <pbc-button class="cta_button__wrapper" data-link-text="See all resources" data-link-url="https://www.salesforce.com/resources/service/" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="secondary" data-stacking="default" aria-label="See all resources: Hit the ground running with tips, tricks, and best practices." href="https://www.salesforce.com/resources/service/" target="_self" rel="noopener" > See all resources </a> </pbc-button> </div> </div> </div> </div> </section> </div><div data-blade-id="1668731671593_17ln_1178513" data-blade-position="14" data-blade-name="sf/contactus" data-blade-variant="contactus" data-blade-source="www" data-blade-type="blade"> <section id="1668731671593_17ln_1178513" class="relative contactus--blade contactus--link_below layout--3 contactus--card_contactus" > <div class="container container--min-spacing-bottom container--min-spacing-top background__present"> <div class="grid grid_main contactus contactus__3 contactus__gridThree"> <header class="contactus__blade-heading text--center"> <h2 class="headline" style=" "> Ready to take the next step with the Service Solution built on the world’s #1 CRM? </h2> </header> <div class="cards"> <article class="card card__1 card__wrapper" data-module-id="1670344843552_5tw" data-module-type="card_contactus" data-module-name="Start your trial." data-module-position="1" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/screen.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Start your trial. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Try Service Cloud free for 30 days. No credit card, no installations.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Try for free" data-link-url="https://www.salesforce.com/form/signup/freetrial-service/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Try for free: Start your trial." href="https://www.salesforce.com/form/signup/freetrial-service/?d=pb" target="_blank" rel="noopener" > Try for free </a> </pbc-button> </div> </div> </div> </article> <article class="card card__2 card__wrapper" data-module-id="1668731671714_1524" data-module-type="card_contactus" data-module-name="Talk to an expert." data-module-position="2" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/call.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Talk to an expert. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Tell us a bit more so the right person can reach out faster.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Request a call" data-link-url="https://www.salesforce.com/form/service-cloud/contact-me/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Request a call: Talk to an expert." href="https://www.salesforce.com/form/service-cloud/contact-me/?d=pb" target="_blank" rel="noopener" > Request a call </a> </pbc-button> </div> </div> </div> </article> <article class="card card__3 card__wrapper" data-module-id="1670344843553_10si" data-module-type="card_contactus" data-module-name="Stay up to date." data-module-position="3" data-module-track-impressions="" > <div class="card--card_contactus pbc-g-elevation-2 flex border-rad-16"> <div class="card__image__wrapper"> <div class="card__icon__wrapper"> <img class="card__brand__image" src="https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/08/email.svg" loading="lazy" aria-hidden="true" aria-label="" /> </div> </div> <div class="card__content__wrapper"> <div class="card__copy__wrapper"> <h3 class="card__headline mt-8 mb-8 mobile-mt-8 mobile-mb-8 pbc-g-text-display-6" style=" "> Stay up to date. </h3> <div class="card__description pbc-g-text-body-2 mobile-mb-20 mb-32 mt-8"> <p>Get the latest research, industry insights, and product news delivered straight to your inbox.</p> </div> </div> <div class="cta_container flex"> <pbc-button class="cta_button__wrapper" data-link-text="Sign up for newsletter" data-link-url="https://www.salesforce.com/form/other/role-based-newsletter/?d=pb" data-link-type="primary cta" > <a class="cta_button" data-size="" data-variant="cardText" data-stacking="default" aria-label="Sign up for newsletter: Stay up to date." href="https://www.salesforce.com/form/other/role-based-newsletter/?d=pb" target="_blank" rel="noopener" > Sign up for newsletter </a> </pbc-button> </div> </div> </div> </article> </div> </div> </div> <div class="background__gradient" style="background-image: linear-gradient(180deg, #FFFFFF 0%, rgb(234, 245, 254) 100%);"></div> <div class="blade__background blade__background--partial-overlap" aria-hidden="true"> <div class="background__graphics background__graphics--overlap background__graphics--with-background-image"> <div class="blade__background-image"> <img loading="lazy" src="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?w=1024" class="background__image" alt="" sizes="100vw" srcset="https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=150,150 150w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=300,112 300w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=768,287 768w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=1024,383 1024w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=1536,574 1536w,https://wp.sfdcdigital.com/en-us/wp-content/uploads/sites/4/2024/02/contact-us-footer-service.png?resize=2048,765 2048w" width="100%"/> </div> </div> <div class="background__padding--partial-overlap"></div> </div> </section> </div><div data-blade-id="1678471419193_p5h" data-blade-position="15" data-blade-name="sf/faq" data-blade-variant="faq" data-blade-source="www" data-blade-type="blade"> <section id="1678471419193_p5h" class="relative faq--blade" > <div class="container"> <article class="grid grid_main" data-module-track-impressions="false" data-module-id="1678471419193_p5h" data-module-name="Customer Service AI FAQ" data-module-position="1" data-module-type="headline"> <header class="faq__blade-heading "> <h2 class="headline" style=" "> Customer Service AI FAQ </h2> </header> <div class="faq--tabs"> <div class="one-tab" > <div id="tab-1-1678471419193_p5h" > <div class="pbc_accordion"> <div class="accordion__item accordion__item-1 selected " data-module-id="1678471419380_7y9" data-module-name="What is AI for customer service and support?" data-module-position="1" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="true" aria-controls="rel1678471419193_p5h-11" class="accordion__trigger" id="accordion1678471419193_p5h-11" aria-label="What is AI for customer service and support?"> <span class="accordion__title relative"> What is AI for customer service and support? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-11" id="rel1678471419193_p5h-11"> <div class="accordion__description"> <p>AI for customer service and support refers to the use of artificial intelligence technologies, such as natural networks and large language models, to automate and enhance customer engagements. AI augments customer service and support while improving service team productivity, providing relevant responses, and personalizing support experiences.</p> </div> </section> </div> <div class="accordion__item accordion__item-2 " data-module-id="1678471902694_1bem" data-module-name="What are the benefits of AI for customer service and support? " data-module-position="2" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1678471419193_p5h-12" class="accordion__trigger" id="accordion1678471419193_p5h-12" aria-label="What are the benefits of AI for customer service and support? "> <span class="accordion__title relative"> What are the benefits of AI for customer service and support? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-12" id="rel1678471419193_p5h-12"> <div class="accordion__description"> <p>Some of the key benefits of AI for customer service and support are service team productivity, improved response times, cost reduction through automation, personalized customer experiences, and more accurate insights and analysis. It enhances efficiency, enables self-service options, and empowers support agents with valuable insights for better customer satisfaction.</p> </div> </section> </div> <div class="accordion__item accordion__item-3 " data-module-id="1716930353560_ddc" data-module-name="What are the benefits of AI in customer service?" data-module-position="3" data-module-type="accordion" data-module-track-impressions="true" data-module-track-clicks="true" > <h3 class="accordion__heading"> <button type="button" aria-expanded="false" aria-controls="rel1678471419193_p5h-13" class="accordion__trigger" id="accordion1678471419193_p5h-13" aria-label="What are the benefits of AI in customer service?"> <span class="accordion__title relative"> What are the benefits of AI in customer service? <span class="accordion__icon-wrapper accordion__icon-wrapper--plus ml-32 mobile-ml-20"> <svg xmlns="http://www.w3.org/2000/svg" width="13.54" height="13.54" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--plus" viewBox="0 0 22 22"><path d="M13 12.5h8.25c.4 0 .75-.35.75-.75v-1.5c0-.4-.35-.75-.75-.75H13c-.3 0-.5-.2-.5-.5V.75c0-.4-.35-.75-.75-.75h-1.5c-.4 0-.75.35-.75.75V9c0 .3-.2.5-.5.5H.75c-.4 0-.75.35-.75.75v1.5c0 .4.35.75.75.75H9c.3 0 .5.2.5.5v8.25c0 .4.35.75.75.75h1.5c.4 0 .75-.35.75-.75V13c0-.3.2-.5.5-.5Z" class="icon__plus" clip-rule="evenodd"/></svg> <svg xmlns="http://www.w3.org/2000/svg" width="14.77" height="1.85" fill="none" aria-hidden="true" class="accordion__icon accordion__icon--minus" viewBox="0 0 24 3"><path d="M24 2.25c0 .4-.35.75-.75.75H.75C.35 3 0 2.65 0 2.25V.75C0 .35.35 0 .75 0h22.5c.4 0 .75.35.75.75v1.5Z" class="icon__minus" clip-rule="evenodd"/></svg> </span> </span> </button> </h3> <section class="accordion__panel" role="region" aria-labelledby="accordion1678471419193_p5h-13" id="rel1678471419193_p5h-13"> <div class="accordion__description"> <p>The benefits of <a href="https://www.salesforce.com/service/ai/customer-service-ai/" target="_self"><ins>AI in customer service</ins></a> include: higher productivity, better efficiency, personalized experiences, better optimization operations, and more.</p> </div> </section> </div> </div> </div> </div> </div> </article> </div> </section> </div> </main> <hgf-footer home-href=us origin=https://wp.sfdcdigital.com/en-us/wp-json></hgf-footer> <div class="sf-call"> <div class="call-btn-wrapper"> <a class="btn" href="tel:18005523064" aria-label="Call Us"></a> </div> </div> <script type="text/javascript"> window.document.dispatchEvent( new CustomEvent('www_track', { detail: { event: 'custEv_pageDataAvailable', templateName: 'Open Template', templateId: 'open-template', taxonomy: JSON.parse('{"pageTagsManual":[{"tagName":"Products:Agentforce|Service Cloud","tagUuid":"d4e97755-9465-4769-9171-7e836b64e542|27c12145-271a-4de6-b6d3-2b6b08e78860","uuid":"db1727a8-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Topics:Customer Service (Topics)|Generative AI","tagUuid":"af5dd589-502d-41d2-8dcc-8e39e2002c5d|8df10509-587d-4330-995c-7502673a5334","uuid":"db1727ae-2c68-11b2-80f8-000d3a4fec0d"},{"tagName":"Content Audiences:Service","tagUuid":"53e2fe10-46c0-4233-8a9b-66b610a24fe0","uuid":"db17278a-2c68-11b2-80f8-000d3a4fec0d"}],"pageTagsAuto":[]}'), experiment: { 'optimizelyExp': '', 'optimizelyVar': '', }, }, }) ); </script> <script defer src="https://a.sfdcstatic.com/digital/xsf/components/v1-stable/miaw.js"></script> <link rel="stylesheet" type="text/css" href="/jByD50WKD/n5kGr/gsNw/V2V5/fG81LQ/F2/RzVw1HRRdY"> <script src="/jByD50WKD/n5kGr/gsNw/V2V5/fG81LQ/Cl/siUARwIkQo" async defer></script> <div id="sec-overlay" style="display:none;"> <div id="sec-container"> </div> </div></body></html>

CINXE.COM

AI for Customer Service & Support | Salesforce US