Premium Support Package

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type="image/png" sizes="(min-width: 39.5em) 75vw, 50vw" width="600" height="337"/> <img loading="lazy" width="600" height="337" srcset="/sites/default/files/styles/500px/public/2023-08/solution-category-project-portfolio-management.png?itok=JAc-ozpf 500w, /sites/default/files/styles/900px/public/2023-08/solution-category-project-portfolio-management.png?itok=zIQVdmuS 600w" sizes="(min-width: 39.5em) 75vw, 50vw" src="/sites/default/files/2023-08/solution-category-project-portfolio-management.png" alt="Modern Project and Portfolio Management" /> </picture> </figure> <span class="menu-cta-text">Explore</span> </a> </li> <li data-menu="nav" class="menu-item region--default type--featured"> <a href="/solutions/marketing" data-drupal-link-system-path="node/103773"> <span class="menu-title ">Marketing and Creative Management</span> <figure class="media-foreground menu-link-content"> <picture> <source 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">Try Smartsheet AI. 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srcset="/sites/default/files/styles/500px/public/2024-06/ENGAGE_Seattle_2024_Header%20768x216.png?itok=4Puc5zrP 500w, /sites/default/files/styles/900px/public/2024-06/ENGAGE_Seattle_2024_Header%20768x216.png?itok=WFhlvNDQ 768w" type="image/png" sizes="(min-width: 39.5em) 75vw, 50vw" width="768" height="216"/> <img loading="lazy" width="768" height="216" srcset="/sites/default/files/styles/500px/public/2024-06/ENGAGE_Seattle_2024_Header%20768x216.png?itok=4Puc5zrP 500w, /sites/default/files/styles/900px/public/2024-06/ENGAGE_Seattle_2024_Header%20768x216.png?itok=WFhlvNDQ 768w" sizes="(min-width: 39.5em) 75vw, 50vw" src="/sites/default/files/2024-06/ENGAGE_Seattle_2024_Header%20768x216.png" alt="Engage Header Nav Graphic" /> </picture> </figure> <span class="menu-description">Smartsheet ENGAGE brings together our global customers, experts, and partners to share their experiences, ideas, and best practices.</span> <span class="menu-cta-text">Learn more</span> </a> </li> <li 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srcset="/sites/default/files/styles/500px/public/2023-08/merchandising-pm-templates.png?itok=rK5EE_iq 500w, /sites/default/files/styles/900px/public/2023-08/merchandising-pm-templates.png?itok=Ps-D0sL2 600w" sizes="(min-width: 39.5em) 75vw, 50vw" src="/sites/default/files/2023-08/merchandising-pm-templates.png" alt="Project management templates" /> </picture> </figure> </a> </li> <li data-menu="nav" class="menu-item region--default type--standard"> <a href="/content-center/product-news/reports-dashboards/smartsheet-dashboard-gallery" data-drupal-link-system-path="node/55886"> <span class="menu-title ">Smartsheet dashboard gallery</span> <figure class="media-foreground menu-link-content"> <picture> <source srcset="/sites/default/files/styles/500px/public/2023-08/dashboard-gallery.webp?itok=0wt_QPh_ 500w, /sites/default/files/styles/900px/public/2023-08/dashboard-gallery.webp?itok=hAkjxao8 600w" type="image/webp" sizes="(min-width: 39.5em) 75vw, 50vw" width="600" height="338"/> <source srcset="/sites/default/files/styles/500px/public/2023-08/dashboard-gallery.png?itok=0wt_QPh_ 500w, /sites/default/files/styles/900px/public/2023-08/dashboard-gallery.png?itok=hAkjxao8 600w" type="image/png" sizes="(min-width: 39.5em) 75vw, 50vw" width="600" height="338"/> <img loading="lazy" width="600" height="338" srcset="/sites/default/files/styles/500px/public/2023-08/dashboard-gallery.png?itok=0wt_QPh_ 500w, /sites/default/files/styles/900px/public/2023-08/dashboard-gallery.png?itok=hAkjxao8 600w" sizes="(min-width: 39.5em) 75vw, 50vw" src="/sites/default/files/2023-08/dashboard-gallery.png" alt="Dashboard gallery" /> </picture> </figure> </a> </li> <li data-menu="nav" class="menu-item region--default type--standard"> <a href="/content-center/best-practices/tips-tricks/api-getting-started" data-drupal-link-system-path="node/49726"> <span class="menu-title ">Getting started with the Smartsheet API</span> <figure class="media-foreground menu-link-content"> <picture> <source 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menu--no-mobile"> <a href="https://app.smartsheet.com/b/home"> <span class="menu-title ">Log in</span> </a> </li> </ul> </li> </ul> </nav> </header> <main role="main"> <div id="main-content" tabindex="-1"></div> <div class="layout-content" > <div> <div data-drupal-messages-fallback class="hidden"></div><div id="block-mainpagecontent"> <div class="brick brick--type--layout brick--id--733286 layout-one-column width-full align-none"> <div class="container"> </div> </div> <div class="brick brick--type--isidore-two-by-media-text brick--id--733261 identifier-tweet-year-hung-204 two-up organism gray reverse default" id="p-id-733261"> <div class="container"> <div class="graphic"> <figure class="image media-foreground paragraph"> <picture> <source srcset="/sites/default/files/styles/500px/public/2022-12/Solutions-Technology-5_0.webp?itok=rR9gypJW 500w, /sites/default/files/styles/900px/public/2022-12/Solutions-Technology-5_0.webp?itok=strSFZAz 900w, /sites/default/files/styles/1300px/public/2022-12/Solutions-Technology-5_0.webp?itok=d0o1wUHw 1200w" type="image/webp" sizes="(min-width: 39.5em) 75vw, 50vw" width="1200" height="675"/> <source srcset="/sites/default/files/styles/500px/public/2022-12/Solutions-Technology-5_0.jpg?itok=rR9gypJW 500w, /sites/default/files/styles/900px/public/2022-12/Solutions-Technology-5_0.jpg?itok=strSFZAz 900w, /sites/default/files/styles/1300px/public/2022-12/Solutions-Technology-5_0.jpg?itok=d0o1wUHw 1200w" type="image/jpeg" sizes="(min-width: 39.5em) 75vw, 50vw" width="1200" height="675"/> <img loading="lazy" width="1200" height="675" srcset="/sites/default/files/styles/500px/public/2022-12/Solutions-Technology-5_0.jpg?itok=rR9gypJW 500w, /sites/default/files/styles/900px/public/2022-12/Solutions-Technology-5_0.jpg?itok=strSFZAz 900w, /sites/default/files/styles/1300px/public/2022-12/Solutions-Technology-5_0.jpg?itok=d0o1wUHw 1200w" sizes="(min-width: 39.5em) 75vw, 50vw" src="/sites/default/files/2022-12/Solutions-Technology-5_0.jpg" alt="Smartsheet consulting solutions" /> </picture> </figure> </div> <div class="text"> <div class="field-text-body"> <p class="section-title">SMARTSHEET Premium Support Package</p><h1>Enable more efficient business operations</h1><p class="subhead">Smartsheet's Premium Support Package provides support, expertise, and education that power greater returns on your Smartsheet investment.</p><p><a class="primary button" href="/contact/sales">Contact us</a></p> </div> </div> </div> </div> <div class="brick brick--type--dora-icon-links brick--id--733266 identifier-stays-sleet-gray-497 icon-links organism gray regular" id="p-id-733266"> <h2 class="field__items"> <div class="field__item">What’s included in the Premium Support Package</div> </h2> <div class="container"> <div class="tico-item" class="brick brick--type--dora-icon-link brick--id--733262 identifier-skew-yodel-wound-105" id="p-id-733262"> <div class="tico-content"> <figure class="image media-foreground paragraph"> <picture> <source srcset="/sites/default/files/styles/900px/public/icons-honest-blue_work-productivity.webp?itok=s5SKoUj4 201w" type="image/webp" sizes="(min-width: 39.5em) 75vw, 50vw" width="201" height="201"/> <source srcset="/sites/default/files/styles/900px/public/icons-honest-blue_work-productivity.png?itok=s5SKoUj4 201w" type="image/png" sizes="(min-width: 39.5em) 75vw, 50vw" width="201" height="201"/> <img loading="lazy" width="201" height="201" srcset="/sites/default/files/styles/900px/public/icons-honest-blue_work-productivity.png?itok=s5SKoUj4 201w" sizes="(min-width: 39.5em) 75vw, 50vw" src="/sites/default/files/icons-honest-blue_work-productivity.png" /> </picture> </figure> <h4 class="field field--name-headline field--type-text field--label-hidden field__items">24/7 global phone, email & live chat agent support </h4> </div> </div> <div class="tico-item" class="brick brick--type--dora-icon-link brick--id--733265 identifier-grave-life-seven-741" id="p-id-733265"> <div class="tico-content"> <figure class="image media-foreground paragraph"> <img src="/sites/default/files/2023-12/icon-blue-500_execute_1.svg" alt="lightning bolt" /> </figure> <h4 class="field field--name-headline field--type-text field--label-hidden field__items">First response time within two hours, regardless of case origin </h4> </div> </div> <div class="tico-item" class="brick brick--type--dora-icon-link brick--id--733264 identifier-rug-usher-gloss-457" id="p-id-733264"> <div class="tico-content"> <figure class="icon media-foreground paragraph"> <img src="/sites/default/files/2024-01/icon-blue-500_manage-decision-makers_3.svg" alt="" /> </figure> <h4 class="field field--name-headline field--type-text field--label-hidden field__items">Smartsheet University on-demand eLearning </h4> </div> </div> <div class="tico-item" class="brick brick--type--dora-icon-link brick--id--733263 identifier-banjo-exit-relic-586" id="p-id-733263"> <div class="tico-content"> <figure class="icon media-foreground paragraph"> <img src="/sites/default/files/2024-01/icon-blue-500_support.svg" alt="" /> </figure> <h4 class="field field--name-headline field--type-text field--label-hidden field__items">Pro Desk guided coaching sessions </h4> </div> </div> </div> </div> <div class="brick brick--type--layout brick--id--733269 layout-one-column gray width-contained align-center layout-collapse-on round-child"> <div class="container"> <div class="brick brick--type--layout brick--id--733270 layout-two-column gray ratio--50-50 width-full align-center layout-collapse-on round-child"> <div class="container"> <div class="brick brick--type--layout brick--id--733271 layout-one-column gray width-full align-none layout-collapse-on"> <div class="container"> <div class="brick brick--type--janet-image-component brick--id--733272 identifier-duke-copy-help-336 image-component gray organism" id="p-id-733272" > <figure class="image media-foreground paragraph"> <picture> <source srcset="/sites/default/files/styles/500px/public/2023-08/advance-pricing-body-photo.webp?itok=owDySJUi 500w, /sites/default/files/styles/900px/public/2023-08/advance-pricing-body-photo.webp?itok=1Y1i9tXM 900w, /sites/default/files/styles/1300px/public/2023-08/advance-pricing-body-photo.webp?itok=Ty-PLa2V 1300w, /sites/default/files/styles/1920px/public/2023-08/advance-pricing-body-photo.webp?itok=__OdyuU1 1920w" type="image/webp" sizes="(min-width: 56em) 90vw, 50vw" width="1920" height="1080"/> <source srcset="/sites/default/files/styles/500px/public/2023-08/advance-pricing-body-photo.png?itok=owDySJUi 500w, /sites/default/files/styles/900px/public/2023-08/advance-pricing-body-photo.png?itok=1Y1i9tXM 900w, /sites/default/files/styles/1300px/public/2023-08/advance-pricing-body-photo.png?itok=Ty-PLa2V 1300w, /sites/default/files/styles/1920px/public/2023-08/advance-pricing-body-photo.png?itok=__OdyuU1 1920w" type="image/png" sizes="(min-width: 56em) 90vw, 50vw" width="1920" height="1080"/> <img loading="lazy" width="1920" height="1080" srcset="/sites/default/files/styles/500px/public/2023-08/advance-pricing-body-photo.png?itok=owDySJUi 500w, /sites/default/files/styles/900px/public/2023-08/advance-pricing-body-photo.png?itok=1Y1i9tXM 900w, /sites/default/files/styles/1300px/public/2023-08/advance-pricing-body-photo.png?itok=Ty-PLa2V 1300w, /sites/default/files/styles/1920px/public/2023-08/advance-pricing-body-photo.png?itok=__OdyuU1 1920w" sizes="(min-width: 56em) 90vw, 50vw" src="/sites/default/files/2023-08/advance-pricing-body-photo.png" alt="Smartsheet Advance Bundle" /> </picture> </figure> </div> </div> </div> <div class="brick brick--type--layout brick--id--733273 layout-one-column gray width-full align-none layout-collapse-on"> <div class="container"> <div class="brick brick--type--kevin-grid-evenly-spaced brick--id--733279 identifier-cause-wink-chaos-678 even-grid organism gray show-metadata" id="p-id-733279"> <div class="intro-copy"> <h2 class="field__item">Premium Support Package benefits</h2> </div> <div class="container"> <div class="tile-container"> <div class="teaser-item" class="identifier-stark-bath-gummy-359" id="p-id-733276" > <div class="teaser-content media-top"> <div class="content-container"> <h3>Faster access to support </h3><p>Connect with technical experts quickly through global phone, email, & live chat agent support. Experience priority support with a first response time of two hours or less, regardless of case origin (i.e., call center / email / live chat).</p> </div> </div> </div> <div class="teaser-item" class="identifier-swab-rash-pace-183" id="p-id-734211" > <div class="teaser-content media-top"> <div class="content-container"> <h3>Enterprise grade support</h3><p>Know that support is there for you 24/7 in times of need, and Smartsheet guarantees a first response in two hours or less.</p> </div> </div> </div> <div class="teaser-item" class="identifier-rust-outer-scoot-372" id="p-id-733277" > <div class="teaser-content media-top"> <div class="content-container"> <h3>Pro Desk expert guidance & coaching</h3><p>Sign up for our popular product coaching sessions with our product experts at Pro Desk. Topics include the onboarding, set-up, and customization of your Smartsheet capabilities.</p><p><a class="text-arrow" href="/datasheets/pro-desk">Learn more</a></p> </div> </div> </div> <div class="teaser-item" class="identifier-prior-dense-debt-934" id="p-id-733278" > <div class="teaser-content media-top"> <div class="content-container"> <h3>Self-paced training on Smartsheet University</h3><p>Learn at your own pace, and earn badges along the way. 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