Troubleshoot problems updating Windows

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Hello, </div> <div class="calloutMessage" id="calloutMessage"> Select a different account. </div> </div> <div id="multipleSignInFail" class="signInMessages calloutMessageHidden"> <div class="calloutHeading" id="calloutHeading"> You have multiple accounts </div> <div class="calloutMessage" id="calloutMessage"> Choose the account you want to sign in with. </div> </div> </div> </div> <div id="ocHelp" dir="ltr"> <div id="ocArticle" class=""> <div class="grd main-content zero-margin" id="ocMainContent"> <div class="row ocpArticleSizingWrapper"> <main id="supArticleContent" class="col-3-4" data-bi-area="content" tabindex="-1"> <header class="ocpArticleTitleSection" aria-labelledby="page-header" role="banner"> <h1 id="page-header" class="">Troubleshoot problems updating Windows</h1> </header> <section class="supAppliesToSection" ms.cmpgrp="applies_to" aria-label="Products this article applies to" dir="ltr"> <div id="supAppliesToTableContainer"> <details id="supAppliesToList"> <summary aria-label="Press the Enter key to expand the full list of Office versions that this help article applies to." class="contentToggle">Applies To</summary><span class="appliesToItem">Windows 11</span> <span class="appliesToItem">Windows 10</span> </details> </div> </section> <div class="ocpArticleContent"> <div class="ucsPromotionContainer"></div> </div> <div id="ucsRailInlineContainer"></div> <article class="ocpArticleContent"> <section class="ocpIntroduction"> <p></p> <div class="supTabControl" id="WindowsVersion" tab-control-with-os-targeting="false" tab-control-with-office-version-targeting="false" tab-control-with-windows-version-targeting="true"> <div class="supTabControlHeaderContainer"> <div role="tablist" ms.pagearea="Body" ms.cmpgrp="tabs" ms.interactiontype="11" class="supTabControlHeader " ms.defaulttab="WindowsVersion," ms.activetab="WindowsVersion,Windows10"> <a href="javascript:?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="" tab-hash="WindowsVersion=Windows_11" referenced-content-position="1" aria-label="Windows 11" id="WindowsVersion-supTabControlHeader-1" class="supTabControlTabHeader supTabControlHeaderActive" name="windowsversion=windows_11" aria-selected="true"> Windows 11 </a><a href="javascript:?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" role="tab" data-bi-bhvr="TAB" targeted-os="" targeted-office-version="" targeted-windows-version="Windows10" tab-hash="WindowsVersion=Windows_10" referenced-content-position="2" aria-label="Windows 10" id="WindowsVersion-supTabControlHeader-2" class="supTabControlTabHeader" name="windowsversion=windows_10" aria-selected="false"> Windows 10 </a> </div> </div> <div class="supTabControlContent"> <div id="WindowsVersion-supTabControlContent-1" class="supTabControlTabContent"> <p>In Windows 11, you decide when and how to get the latest updates to keep your device running smoothly and securely. This article will help you answer questions and troubleshoot common problems with your Windows 11 update.</p> <p>If you're looking for info on how to activate Windows 11 or to verify that your installation of Windows 11 is activated, see <a href="https://support-microsoft-com.translate.goog/en-us/windows/activate-windows-c39005d4-95ee-b91e-b399-2820fda32227?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Activate Windows</a> .</p> <section aria-labelledby="ID0ED0LB0BBDDF" class="ocpSection"> <h2 id="ID0ED0LB0BBDDF" class="">Have issues installing Windows updates? Start here.</h2> <p>Your device may not be able to update to the latest version of Windows 11 for a few reasons. The following tips can help you pinpoint the issue affecting your device.</p> <p>Before you begin, make sure your device is plugged into a power source and connected to the internet. Then, try the steps listed below to get your PC to update.</p> <p>Some updates require administrator access. If your account doesn't have administrator access, see <a href="https://support-microsoft-com.translate.goog/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Create a local user or administrator account in Windows</a> . Or if someone else at home or in your office has an administrator account on your device, try asking them to install the updates.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpImportant">Important: </b></p> <ul class="ocpAlertSectionListContainer"> <li><p>Before trying any of the solutions below, make sure you back up your personal files. You can <a href="https://support-microsoft-com.translate.goog/en-us/windows/back-up-your-windows-pc-87a81f8a-78fa-456e-b521-ac0560e32338?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">back up your Windows PC</a>, or insert a USB drive and use File Explorer to drag and copy important files to the USB drive. If you’re signing into Windows with a Microsoft account, your system settings will be automatically restored after updating, once you’re connected to the internet.</p></li> <li><p>You can also back up your files with OneDrive. For more info, go to <a href="https://support-microsoft-com.translate.goog/en-us/office/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Back up your Documents, Pictures, and Desktop folders with OneDrive</a> .</p></li> </ul> </div> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><a href="https://support-microsoft-com.translate.goog/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Learn more about Windows Update</a></p> <meta itemprop="position" content="1"></li> </ul> </section> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0JB0BBDDF-button" aria-controls="ID0E0JB0BBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Free up some drive space so you can run updates </div></button></h2> <div class="ocpebw" id="ID0E0JB0BBDDF-panel" aria-labelledby="ID0E0JB0BBDDF-button" role="region"> <div class="ocpExpandoBody"> <p><b class="ocpLegacyBold"> Make sure that your device has enough space. </b> Your device requires at least 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. If your device has a small hard drive, you may need to insert a USB drive to update it.</p> <p>If your PC is running low on storage, try the techniques at <a href="https://support-microsoft-com.translate.goog/en-us/windows/free-up-drive-space-in-windows-85529ccb-c365-490d-b548-831022bc9b32?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Free up drive space in Windows</a> .</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0HB0BBDDF-button" aria-controls="ID0E0HB0BBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Restart to apply installed updates </div></button></h2> <div class="ocpebw" id="ID0E0HB0BBDDF-panel" aria-labelledby="ID0E0HB0BBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>Many updates require you to restart your device. Save your work and close all open applications. Then, select <b class="ocpUI"> Start </b><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span> > <b class="ocpUI"> Power </b><span class="icon-fluent icon-powerbutton" aria-hidden="true"></span> , and select either <b class="ocpUI"> Update and restart </b> or <b class="ocpUI"> Update and shut down </b> .</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0FB0BBDDF-button" aria-controls="ID0E0FB0BBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Run Windows Update again </div></button></h2> <div class="ocpebw" id="ID0E0FB0BBDDF-panel" aria-labelledby="ID0E0FB0BBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>Even if you have downloaded some updates, there may be more available. After trying the preceding steps, run Windows Update again by selecting <b class="ocpUI"> Start </b><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span> > <b class="ocpUI"> Settings </b><span class="icon-fluent icon-settingsapp" aria-hidden="true"></span> > <b class="ocpUI"> Windows Update </b><span class="icon-fluent icon-syncstatus" aria-hidden="true"></span> > <b class="ocpUI"> Check for updates </b> . Download and install any new updates.</p> <p><a href="ms-settings:windowsupdate?activationSource=SMC-Article-4089834&_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Check for updates in Settings</a></p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0DB0BBDDF-button" aria-controls="ID0E0DB0BBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Disconnect external hardware </div></button></h2> <div class="ocpebw" id="ID0E0DB0BBDDF-panel" aria-labelledby="ID0E0DB0BBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>Remove any external storage devices and drives, docks, and other hardware plugged into your device that aren't needed for basic functionality. Then try to run updates again and see if this resolved your issue. If it didn't, continue to the next tip.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0BB0BBDDF-button" aria-controls="ID0E0BB0BBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Update third-party drivers </div></button></h2> <div class="ocpebw" id="ID0E0BB0BBDDF-panel" aria-labelledby="ID0E0BB0BBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>If you've added hardware to your device, check for third-party driver updates and installation instructions on the hardware manufacturer’s website. Update any drivers, then try to run updates again and see if this resolved your issue. If it didn't, continue to the next tip.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E6BBDDF-button" aria-controls="ID0E6BBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Check Device Manager for errors </div></button></h2> <div class="ocpebw" id="ID0E6BBDDF-panel" aria-labelledby="ID0E6BBDDF-button" role="region"> <div class="ocpExpandoBody"> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the search box on the taskbar, type <b class="ocpLegacyBold"> device manager </b> , then select <b class="ocpUI"> Device Manager </b> from the list of results.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the window that appears, look for any device with a yellow exclamation mark next to it. (You may have to select each category to view the list of devices.) Select the device name.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpUI"> Action </b> , and then choose either <b class="ocpUI"> Update driver </b> or <b class="ocpUI"> Uninstall </b> to correct the errors.</p> <meta itemprop="position" content="3"></li> </ol> </div> </div> </div> <section aria-labelledby="ID0ED4BBDDF" class="ocpSection"> <h2 id="ID0ED4BBDDF" class="">Common troubleshooting questions</h2> </section> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E2BBDDF-button" aria-controls="ID0E2BBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> I received an error code while updating. </div></button></h2> <div class="ocpebw" id="ID0E2BBDDF-panel" aria-labelledby="ID0E2BBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>If you are receiving an error message with a specific error code, try running the <a href="https://support-microsoft-com.translate.goog/en-us/windows/windows-update-troubleshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Windows Update Troubleshooter</a> . If that doesn't resolve the issue, see <a href="https://support-microsoft-com.translate.goog/en-us/sbs/windows/fix-windows-update-errors-18b693b5-7818-5825-8a7e-2a4a37d6d787?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Fix Windows Update errors</a> and follow the instructions to help resolve common update issues.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EZBBDDF-button" aria-controls="ID0EZBBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> My update got to 51-99% and won’t complete installation. What’s wrong? </div></button></h2> <div class="ocpebw" id="ID0EZBBDDF-panel" aria-labelledby="ID0EZBBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>The time required to download and install updates depends on connection speed, network settings, and the size of the update. If the installation remains stuck at the same percentage, try checking for updates again or running the <a href="https://support-microsoft-com.translate.goog/en-us/windows/windows-update-troubleshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Windows Update Troubleshooter</a> .</p> <p>To check for updates, select <b class="ocpUI"> Start </b><span class="icon-fluent icon-windowslogo" aria-hidden="true"></span> > <b class="ocpUI"> Settings </b><span class="icon-fluent icon-settingsapp" aria-hidden="true"></span> > <b class="ocpUI"> Windows Update </b><span class="icon-fluent icon-syncstatus" aria-hidden="true"></span> > <b class="ocpUI"> Check for updates </b> .</p> <p>To get help, in the search box on the taskbar, type <b class="ocpLegacyBold"> get help </b> , then select <b class="ocpUI"> Get Help </b> from the list of results. To leave feedback if you run into further problems, in the search box on the taskbar, type <b class="ocpLegacyBold"> feedback hub </b> , then select <b class="ocpUI"> Feedback Hub </b> from the list of results.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EXBBDDF-button" aria-controls="ID0EXBBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> How can I stop my computer from updating? </div></button></h2> <div class="ocpebw" id="ID0EXBBDDF-panel" aria-labelledby="ID0EXBBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>Windows 11 is the most secure Windows ever, and we recommend you stay updated to protect your PC from security risks and to keep it running smoothly. However, you can temporarily pause updates as well as schedule a restart to install updates at a time that's convenient for you. <br aria-hidden="true"><a href="https://support-microsoft-com.translate.goog/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB#bkmk_stop" class="ocpInlineCrossLink" data-bi-type="anchor">Learn how to temporarily pause updates</a><br aria-hidden="true"><a href="https://support-microsoft-com.translate.goog/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB#bkmk_restart" class="ocpInlineCrossLink" data-bi-type="anchor">Find out how to schedule a restart to install updates at a convenient time</a></p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EVBBDDF-button" aria-controls="ID0EVBBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> How do I turn off update notifications? </div></button></h2> <div class="ocpebw" id="ID0EVBBDDF-panel" aria-labelledby="ID0EVBBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>You will only receive a notification when it’s time to restart your computer to apply the installed updates.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ETBBDDF-button" aria-controls="ID0ETBBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Do updates affect my data usage? </div></button></h2> <div class="ocpebw" id="ID0ETBBDDF-panel" aria-labelledby="ID0ETBBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>Monthly quality updates on Windows 11 are quite small and have a minimal impact on data usage. Feature updates typically happen twice per year, and you can control when to install them. They require more data but are less frequent.</p> <p>If you’re on a metered connection, some updates for Windows won’t be installed automatically. <a href="https://support-microsoft-com.translate.goog/en-us/windows/metered-connections-in-windows-7b33928f-a144-b265-97b6-f2e95a87c408?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Metered connections in Windows</a></p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ERBBDDF-button" aria-controls="ID0ERBBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> How do I fix a slow computer? </div></button></h2> <div class="ocpebw" id="ID0ERBBDDF-panel" aria-labelledby="ID0ERBBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>Your computer might be slow for a number of reasons, but updating to the latest version of Windows 11 can improve its performance. For help with a slow computer, see <a href="https://support-microsoft-com.translate.goog/en-us/windows/tips-to-improve-pc-performance-in-windows-b3b3ef5b-5953-fb6a-2528-4bbed82fba96?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Tips to improve PC performance in Windows</a> .</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EPBBDDF-button" aria-controls="ID0EPBBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> The update finished, but now I can’t find my files. </div></button></h2> <div class="ocpebw" id="ID0EPBBDDF-panel" aria-labelledby="ID0EPBBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>If you're having trouble finding your files after an upgrade, see <a href="https://support-microsoft-com.translate.goog/en-us/windows/find-lost-files-after-the-upgrade-to-windows-10-or-11-10af49aa-b372-b067-a334-2314401297a9?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Find lost files after the upgrade to Windows 10 or 11</a> for other things to try.</p> </div> </div> </div> <section aria-labelledby="ID0EDNBBDDF" class="ocpSection"> <h2 id="ID0EDNBBDDF" class="">Advanced</h2> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpWarning">Warning: </b> Microsoft only recommends trying the procedures in this section if you're comfortable working in the command line. These procedures require administrator permissions on your device.</p> </div> </section> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ELBBDDF-button" aria-controls="ID0ELBBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Rename software distribution folders </div></button></h2> <div class="ocpebw" id="ID0ELBBDDF-panel" aria-labelledby="ID0ELBBDDF-button" role="region"> <div class="ocpExpandoBody"> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the search box on the taskbar, type <b class="ocpLegacyBold"> command prompt </b> , then select <b class="ocpUI"> Run as administrator </b> from the list of options. Select <b class="ocpUI"> Yes </b> . Next, in the window that appears, type the following commands one at a time, including the spaces as shown. After you type each command, press <b class="ocpUI"> Enter </b> . Then let each command complete before you type the next command.</p> <table aria-label="" class="banded"> <tbody> <tr> <td><p><b class="ocpLegacyBold"> net stop bits </b></p></td> </tr> <tr> <td><p><b class="ocpLegacyBold"> net stop wuauserv </b></p></td> </tr> <tr> <td><p><b class="ocpLegacyBold"> ren %systemroot%\softwaredistribution softwaredistribution.bak </b></p></td> </tr> <tr> <td><p><b class="ocpLegacyBold"> ren %systemroot%\system32\catroot2 catroot2.bak </b></p></td> </tr> <tr> <td><p><b class="ocpLegacyBold"> net start bits </b></p></td> </tr> <tr> <td><p><b class="ocpLegacyBold"> net start wuauserv </b></p></td> </tr> </tbody> </table> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>After all these commands are completed, close the Command Prompt window and restart your computer.</p> <meta itemprop="position" content="2"></li> </ol> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJBBDDF-button" aria-controls="ID0EJBBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Temporarily remove third-party security software </div></button></h2> <div class="ocpebw" id="ID0EJBBDDF-panel" aria-labelledby="ID0EJBBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>In some instances, third-party antivirus or security software can cause errors when you try to update to the latest version of Windows 11. You can temporarily uninstall this software, update your PC, and then reinstall the software after your device is up to date. We recommend using third-party antivirus or security software that’s compatible with the latest version of Windows 11. You can check compatibility by visiting the software manufacturer’s website.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b> Before uninstalling software, make sure you know how to reinstall your programs and that you have any necessary product keys.</p> </div> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EHBBDDF-button" aria-controls="ID0EHBBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Repair hard drive errors </div></button></h2> <div class="ocpebw" id="ID0EHBBDDF-panel" aria-labelledby="ID0EHBBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>In the search box on the taskbar, type <b class="ocpLegacyBold"> command prompt, </b> and then select <b class="ocpUI"> Run as administrator </b> from the list of options. Select <b class="ocpUI"> Yes </b> . In the window that appears, type the following command, including the space as shown: <br aria-hidden="true"><b class="ocpLegacyBold"> chkdsk/f C: </b><br aria-hidden="true"> and then press <b class="ocpUI"> Enter </b> . Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EFBBDDF-button" aria-controls="ID0EFBBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Perform a clean restart into Windows </div></button></h2> <div class="ocpebw" id="ID0EFBBDDF-panel" aria-labelledby="ID0EFBBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>A clean restart starts Windows with a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update that may cause issues updating your PC. <br aria-hidden="true"><a href="https://support-microsoft-com.translate.goog/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Learn how to do a clean restart</a></p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EDBBDDF-button" aria-controls="ID0EDBBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Restore and repair system files </div></button></h2> <div class="ocpebw" id="ID0EDBBDDF-panel" aria-labelledby="ID0EDBBDDF-button" role="region"> <div class="ocpExpandoBody"> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the search box on the taskbar, type <b class="ocpLegacyBold"> command prompt </b> , then select <b class="ocpUI"> Run as administrator </b> from the list of options.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the window that appears, type this command including spaces as shown: <br aria-hidden="true"><b class="ocpLegacyBold"> DISM.exe /Online /Cleanup-image /Restorehealth </b></p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Press <b class="ocpUI"> Enter </b> . When the command operation has run successfully, you'll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”. <br aria-hidden="true"> Note: If you don't see a confirmation message, retype the command and try again.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Next, type this command, including the space as shown: <br aria-hidden="true"><b class="ocpLegacyBold"> sfc /scannow </b></p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Press <b class="ocpUI"> Enter </b> . Wait until the <b class="ocpLegacyBold"> sfc </b> scan verification reaches 100% completion, and then close Command Prompt.</p> <meta itemprop="position" content="5"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Try running the Windows Update again.</p> <meta itemprop="position" content="6"></li> </ol> <p><picture> <img class="fluentImage" src="https://support.content.office.net/en-us/media/daf95059-dbeb-f85a-af51-96dae873755b.png" loading="lazy" alt="The command prompt showing: DISM/Onlin /Cleanup-Image/RestoreHealth"> </picture></p> <p><a href="https://translate.google.com/website?sl=pl&tl=sv&hl=en-GB&u=https://msdn.microsoft.com/windows/hardware/commercialize/manufacture/desktop/repair-a-windows-image" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Learn how to repair a Windows image</a></p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EBBBDDF-button" aria-controls="ID0EBBBDDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Perform a clean installation of Windows 11 </div></button></h2> <div class="ocpebw" id="ID0EBBBDDF-panel" aria-labelledby="ID0EBBBDDF-button" role="region"> <div class="ocpExpandoBody"> <p>Go to <a href="https://translate.google.com/website?sl=pl&tl=sv&hl=en-GB&u=https://www.microsoft.com/software-download/windows11" target="_blank" class="ocpExternalLink" data-bi-type="anchor">the software download page</a> and select <b class="ocpUI"> Download tool now </b> to download the clean installation tool. Make sure to carefully read the notes on the software download page before using the tool.</p> <p></p> </div> </div> </div> </div> <div id="WindowsVersion-supTabControlContent-2" class="supTabControlTabContent ocHidden"> <p>In Windows 10, you decide when and how to get the latest updates to keep your device running smoothly and securely. This article will help you answer questions and troubleshoot common problems with your Windows 10 update.</p> <p>If you're looking for info on how to activate Windows 10 or to verify that your installation of Windows 10 is activated, see <a href="https://support-microsoft-com.translate.goog/en-us/windows/activate-windows-c39005d4-95ee-b91e-b399-2820fda32227?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Activate Windows</a> .</p> <section aria-labelledby="ID0ED0NB0BBBDF" class="ocpSection"> <h2 id="ID0ED0NB0BBBDF" class="">Have issues installing Windows updates? Start here.</h2> <p>Your device may not be able to update to the latest version of Windows 10 for a few reasons. The following tips can help you pinpoint the issue affecting your device.</p> <p>Before you begin, make sure your device is plugged into a power source and connected to the internet. Then, try the steps listed below to get your PC to update.</p> <p>Some updates require administrator access. If your account doesn't have administrator access, see <a href="https://support-microsoft-com.translate.goog/en-us/windows/create-a-local-user-or-administrator-account-in-windows-20de74e0-ac7f-3502-a866-32915af2a34d?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Create a local user or administrator account in Windows</a> . Or if someone else at home or in your office has an administrator account on your device, try asking them to install the updates.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpImportant">Important: </b></p> <ul class="ocpAlertSectionListContainer"> <li><p>Before trying any of the solutions below, make sure you back up your personal files. You can <a href="https://support-microsoft-com.translate.goog/en-us/windows/back-up-your-windows-pc-87a81f8a-78fa-456e-b521-ac0560e32338?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">back up your Windows PC</a>, or insert a USB drive and use File Explorer to drag and copy important files to the USB drive. If you’re signing into Windows with a Microsoft account, your system settings will be automatically restored after updating, once you’re connected to the internet.</p></li> <li><p>You can also back up your files with OneDrive. For more info, go to <a href="https://support-microsoft-com.translate.goog/en-us/office/back-up-your-folders-with-onedrive-d61a7930-a6fb-4b95-b28a-6552e77c3057?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Back up your Documents, Pictures, and Desktop folders with OneDrive</a> .</p></li> </ul> </div> <ul> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><a href="https://support-microsoft-com.translate.goog/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Learn more about Windows Update</a></p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p><a href="https://support-microsoft-com.translate.goog/en-us/windows/serviced-versions-of-windows-10-frequently-asked-questions-0543e712-b23e-b6c0-034a-45d7b559ae88?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Serviced versions of Windows 10: Frequently asked questions</a></p> <meta itemprop="position" content="2"></li> </ul> </section> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0LB0BBBDF-button" aria-controls="ID0E0LB0BBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Free up some drive space so you can run updates </div></button></h2> <div class="ocpebw" id="ID0E0LB0BBBDF-panel" aria-labelledby="ID0E0LB0BBBDF-button" role="region"> <div class="ocpExpandoBody"> <p><b class="ocpLegacyBold"> Make sure that your device has enough space. </b> Your device requires at least 16 GB of free space to upgrade a 32-bit OS, or 20 GB for a 64-bit OS. If your device has a small hard drive, you may need to insert a USB drive to update it.</p> <p>If your PC is running low on storage, try the techniques at <a href="https://support-microsoft-com.translate.goog/en-us/windows/free-up-drive-space-in-windows-85529ccb-c365-490d-b548-831022bc9b32?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Free up drive space in Windows</a> .</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0JB0BBBDF-button" aria-controls="ID0E0JB0BBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Restart to apply installed updates </div></button></h2> <div class="ocpebw" id="ID0E0JB0BBBDF-panel" aria-labelledby="ID0E0JB0BBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>Many updates require you to restart your device. Save your work and close all open applications. Then, select <b class="ocpLegacyBold"> Start </b><span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span> > <b class="ocpLegacyBold"> Power </b><span class="icon-mdl2 icon-powerbutton" aria-hidden="true"></span> , and select either <b class="ocpLegacyBold"> Update and restart </b> or <b class="ocpLegacyBold"> Update and shut down </b> .</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0HB0BBBDF-button" aria-controls="ID0E0HB0BBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Run Windows Update again </div></button></h2> <div class="ocpebw" id="ID0E0HB0BBBDF-panel" aria-labelledby="ID0E0HB0BBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>Even if you have downloaded some updates, there may be more available. After trying the preceding steps, run Windows Update again by selecting <b class="ocpLegacyBold"> Start </b><span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span> > <b class="ocpLegacyBold"> Settings </b><span class="icon-mdl2 icon-settings" aria-hidden="true"></span> > <b class="ocpLegacyBold"> Update & Security </b><span class="icon-mdl2 icon-sync" aria-hidden="true"></span> > <b class="ocpLegacyBold"> Windows Update </b><span class="icon-mdl2 icon-sync" aria-hidden="true"></span> > <b class="ocpLegacyBold"> Check for updates </b> . Download and install any new updates.</p> <p><a href="ms-settings:windowsupdate?activationSource=SMC-Article-4089834&_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" target="_blank" role="button" class="ocpExternalLink supLinkButton" data-bi-type="anchor">Check for updates in Settings</a></p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0FB0BBBDF-button" aria-controls="ID0E0FB0BBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Disconnect external hardware </div></button></h2> <div class="ocpebw" id="ID0E0FB0BBBDF-panel" aria-labelledby="ID0E0FB0BBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>Remove any external storage devices and drives, docks, and other hardware plugged into your device that aren't needed for basic functionality. Then try to run updates again and see if this resolved your issue. If it didn't, continue to the next tip.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0DB0BBBDF-button" aria-controls="ID0E0DB0BBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Update third-party drivers </div></button></h2> <div class="ocpebw" id="ID0E0DB0BBBDF-panel" aria-labelledby="ID0E0DB0BBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>If you've added hardware to your device, check for third-party driver updates and installation instructions on the hardware manufacturer’s website. Update any drivers, then try to run updates again and see if this resolved your issue. If it didn't, continue to the next tip.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E0BB0BBBDF-button" aria-controls="ID0E0BB0BBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Check Device Manager for errors </div></button></h2> <div class="ocpebw" id="ID0E0BB0BBBDF-panel" aria-labelledby="ID0E0BB0BBBDF-button" role="region"> <div class="ocpExpandoBody"> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the search box on the taskbar, type <b class="ocpLegacyBold"> device manager </b> , then select <b class="ocpLegacyBold"> Device Manager </b> from the list of results.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the window that appears, look for any device with a yellow exclamation mark next to it. (You may have to select each category to view the list of devices.) Select the device name.</p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Select <b class="ocpLegacyBold"> Action </b> , and then choose either <b class="ocpLegacyBold"> Update driver </b> or <b class="ocpLegacyBold"> Uninstall </b> to correct the errors.</p> <meta itemprop="position" content="3"></li> </ol> </div> </div> </div> <section aria-labelledby="ID0ED6BBBDF" class="ocpSection"> <h2 id="ID0ED6BBBDF" class="">Common troubleshooting questions</h2> </section> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E4BBBDF-button" aria-controls="ID0E4BBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> I received an error code while updating. </div></button></h2> <div class="ocpebw" id="ID0E4BBBDF-panel" aria-labelledby="ID0E4BBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>If you are receiving an error message with a specific error code, try running the <a href="https://support-microsoft-com.translate.goog/en-us/windows/windows-update-troubleshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Windows Update Troubleshooter</a> . If that doesn't resolve the issue, see <a href="https://support-microsoft-com.translate.goog/en-us/sbs/windows/fix-windows-update-errors-18b693b5-7818-5825-8a7e-2a4a37d6d787?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Fix Windows Update errors</a> and follow the instructions to help resolve common update issues.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0E2BBBDF-button" aria-controls="ID0E2BBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> My update got to 51-99% and won’t complete installation. What’s wrong? </div></button></h2> <div class="ocpebw" id="ID0E2BBBDF-panel" aria-labelledby="ID0E2BBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>The time required to download and install updates depends on connection speed, network settings, and the size of the update. If the installation remains stuck at the same percentage, try checking for updates again or running the <a href="https://support-microsoft-com.translate.goog/en-us/windows/windows-update-troubleshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Windows Update Troubleshooter</a> .</p> <p>To check for updates, select <b class="ocpLegacyBold"> Start </b><span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span> > <b class="ocpLegacyBold"> Settings </b><span class="icon-mdl2 icon-settings" aria-hidden="true"></span> > <b class="ocpLegacyBold"> Update & Security </b><span class="icon-mdl2 icon-sync" aria-hidden="true"></span> > <b class="ocpLegacyBold"> Windows Update </b><span class="icon-mdl2 icon-sync" aria-hidden="true"></span> > <b class="ocpLegacyBold"> Check for updates. </b></p> <p>To get help, in the search box on the task bar, type <b class="ocpLegacyBold"> get help </b> , then select <b class="ocpLegacyBold"> Get Help </b> from the list of results. To leave feedback if you run into further problems, in the search box on the taskbar, type <b class="ocpLegacyBold"> feedback hub </b> , then select <b class="ocpLegacyBold"> Feedback Hub </b> from the list of results.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EZBBBDF-button" aria-controls="ID0EZBBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> How can I stop my computer from updating? </div></button></h2> <div class="ocpebw" id="ID0EZBBBDF-panel" aria-labelledby="ID0EZBBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>Windows 10 is the most secure Windows ever, and we recommend you stay updated to protect your PC from security risks and to keep it running smoothly. However, you can temporarily pause updates as well as schedule a restart to install updates at a time that's convenient for you. <br aria-hidden="true"><a href="https://support-microsoft-com.translate.goog/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB#bkmk_stop" class="ocpInlineCrossLink" data-bi-type="anchor">Learn how to temporarily pause updates</a><br aria-hidden="true"><a href="https://support-microsoft-com.translate.goog/en-us/windows/windows-update-faq-8a903416-6f45-0718-f5c7-375e92dddeb2?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB#bkmk_restart" class="ocpInlineCrossLink" data-bi-type="anchor">Find out how to schedule a restart to install updates at a convenient time</a></p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EXBBBDF-button" aria-controls="ID0EXBBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> How do I turn off update notifications? </div></button></h2> <div class="ocpebw" id="ID0EXBBBDF-panel" aria-labelledby="ID0EXBBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>You will only receive a notification when it’s time to restart your computer to apply the installed updates.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpTip">Tips: </b></p> <ul class="ocpAlertSectionListContainer"> <li><p>If you need to know where you left off in your work after an update, use Timeline to jump back in.</p></li> <li><p>To get started with Timeline, select <b class="ocpLegacyBold"> Task View </b> on the taskbar, or press the Windows logo key <span class="icon-mdl2 icon-windowslogo" aria-hidden="true"></span> +Tab and select the activity you want to resume.</p></li> </ul> </div> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EVBBBDF-button" aria-controls="ID0EVBBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Do updates affect my data usage? </div></button></h2> <div class="ocpebw" id="ID0EVBBBDF-panel" aria-labelledby="ID0EVBBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>Monthly quality updates on Windows 10 are quite small and have a minimal impact on data usage. Feature updates typically happen twice per year, and you can control when to install them. They require more data but are less frequent.</p> <p>If you’re on a metered connection, some updates for Windows won’t be installed automatically. <a href="https://support-microsoft-com.translate.goog/en-us/windows/metered-connections-in-windows-7b33928f-a144-b265-97b6-f2e95a87c408?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Metered connections in Windows</a></p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ETBBBDF-button" aria-controls="ID0ETBBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> How do I fix a slow computer? </div></button></h2> <div class="ocpebw" id="ID0ETBBBDF-panel" aria-labelledby="ID0ETBBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>Your computer might be slow for a number of reasons, but updating to the latest version of Windows 10 can improve its performance. For help with a slow computer, see <a href="https://support-microsoft-com.translate.goog/en-us/windows/tips-to-improve-pc-performance-in-windows-b3b3ef5b-5953-fb6a-2528-4bbed82fba96?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Tips to improve PC performance in Windows</a> .</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ERBBBDF-button" aria-controls="ID0ERBBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> The update finished, but now I can’t find my files. </div></button></h2> <div class="ocpebw" id="ID0ERBBBDF-panel" aria-labelledby="ID0ERBBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>If you're having trouble finding your files after an upgrade, see <a href="https://support-microsoft-com.translate.goog/en-us/windows/find-lost-files-after-the-upgrade-to-windows-10-or-11-10af49aa-b372-b067-a334-2314401297a9?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Find lost files after the upgrade to Windows 10 or 11</a> for other things to try.</p> </div> </div> </div> <section aria-labelledby="ID0EDPBBBDF" class="ocpSection"> <h2 id="ID0EDPBBBDF" class="">Advanced</h2> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpWarning">Warning: </b> Microsoft only recommends trying the procedures in this section if you're comfortable working in the command line. These procedures require administrator permissions on your device.</p> </div> </section> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ENBBBDF-button" aria-controls="ID0ENBBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Rename software distribution folders </div></button></h2> <div class="ocpebw" id="ID0ENBBBDF-panel" aria-labelledby="ID0ENBBBDF-button" role="region"> <div class="ocpExpandoBody"> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the search box on the taskbar, type <b class="ocpLegacyBold"> command prompt </b> , then select <b class="ocpLegacyBold"> Run as administrator </b> from the list of options. Select <b class="ocpLegacyBold"> Yes </b> . Next, in the window that appears, type the following commands one at a time, including the spaces as shown. After you type each command, press <b class="ocpLegacyBold"> Enter </b> . Then let each command complete before you type the next command.</p> <table aria-label="" class="banded"> <tbody> <tr> <td><p><b class="ocpLegacyBold"> net stop bits </b></p></td> </tr> <tr> <td><p><b class="ocpLegacyBold"> net stop wuauserv </b></p></td> </tr> <tr> <td><p><b class="ocpLegacyBold"> ren %systemroot%\softwaredistribution softwaredistribution.bak </b></p></td> </tr> <tr> <td><p><b class="ocpLegacyBold"> ren %systemroot%\system32\catroot2 catroot2.bak </b></p></td> </tr> <tr> <td><p><b class="ocpLegacyBold"> net start bits </b></p></td> </tr> <tr> <td><p><b class="ocpLegacyBold"> net start wuauserv </b></p></td> </tr> </tbody> </table> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>After all these commands are completed, close the Command Prompt window and restart your computer.</p> <meta itemprop="position" content="2"></li> </ol> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0ELBBBDF-button" aria-controls="ID0ELBBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Temporarily remove third-party security software </div></button></h2> <div class="ocpebw" id="ID0ELBBBDF-panel" aria-labelledby="ID0ELBBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>In some instances, third-party antivirus or security software can cause errors when you try to update to the latest version of Windows 10. You can temporarily uninstall this software, update your PC, and then reinstall the software after your device is up to date. We recommend using third-party antivirus or security software that’s compatible with the latest version of Windows 10. You can check compatibility by visiting the software manufacturer’s website.</p> <div class="ocpAlert"> <p class="ocpAlertSection"><b class="ocpNote">Note: </b> Before uninstalling software, make sure you know how to reinstall your programs and that you have any necessary product keys.</p> </div> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EJBBBDF-button" aria-controls="ID0EJBBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Repair hard drive errors </div></button></h2> <div class="ocpebw" id="ID0EJBBBDF-panel" aria-labelledby="ID0EJBBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>In the search box on the taskbar, type <b class="ocpLegacyBold"> command prompt, </b> and then select <b class="ocpLegacyBold"> Run as administrator </b> from the list of options. Select <b class="ocpLegacyBold"> Yes </b> . In the window that appears, type the following command, including the space as shown: <br aria-hidden="true"><b class="ocpLegacyBold"> chkdsk/f C: </b><br aria-hidden="true"> and then press <b class="ocpLegacyBold"> Enter </b> . Repairs will automatically start on your hard drive, and you’ll be asked to restart your device.</p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EHBBBDF-button" aria-controls="ID0EHBBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Perform a clean restart into Windows </div></button></h2> <div class="ocpebw" id="ID0EHBBBDF-panel" aria-labelledby="ID0EHBBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>A clean restart starts Windows with a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update that may cause issues updating your PC. <br aria-hidden="true"><a href="https://support-microsoft-com.translate.goog/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Learn how to do a clean restart</a></p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EFBBBDF-button" aria-controls="ID0EFBBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Restore and repair system files </div></button></h2> <div class="ocpebw" id="ID0EFBBBDF-panel" aria-labelledby="ID0EFBBBDF-button" role="region"> <div class="ocpExpandoBody"> <ol type="1" itemscope itemtype="http://schema.org/ItemList"> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the search box on the taskbar, type <b class="ocpLegacyBold"> command prompt </b> , then select <b class="ocpLegacyBold"> Run as administrator </b> from the list of options.</p> <meta itemprop="position" content="1"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>In the window that appears, type this command including spaces as shown: <br aria-hidden="true"><b class="ocpLegacyBold"> DISM.exe /Online /Cleanup-image /Restorehealth </b></p> <meta itemprop="position" content="2"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Press <b class="ocpLegacyBold"> Enter </b> . When the command operation has run successfully, you'll see a confirmation message from Command Prompt that says, “The restore operation completed successfully” or “The operation completed successfully”. <br aria-hidden="true"> Note: If you don't see a confirmation message, retype the command and try again.</p> <meta itemprop="position" content="3"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Next, type this command, including the space as shown: <br aria-hidden="true"><b class="ocpLegacyBold"> sfc /scannow </b></p> <meta itemprop="position" content="4"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Press <b class="ocpLegacyBold"> Enter </b> . Wait until the <b class="ocpLegacyBold"> sfc </b> scan verification reaches 100% completion, and then close Command Prompt.</p> <meta itemprop="position" content="5"></li> <li itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"><p>Try running the Windows Update again.</p> <meta itemprop="position" content="6"></li> </ol> <p><picture> <img class="fluentImage" src="https://support.content.office.net/en-us/media/daf95059-dbeb-f85a-af51-96dae873755b.png" loading="lazy" alt="The command prompt showing: DISM/Onlin /Cleanup-Image/RestoreHealth"> </picture></p> <p><a href="https://translate.google.com/website?sl=pl&tl=sv&hl=en-GB&u=https://msdn.microsoft.com/windows/hardware/commercialize/manufacture/desktop/repair-a-windows-image" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Learn how to repair a Windows image</a></p> </div> </div> </div> <div class="ocpSection"> <h2 class="ocpExpandoHead"><button ms.interactiontype="11" aria-expanded="false" class="expandoButtonLink" type="button" id="ID0EDBBBDF-button" aria-controls="ID0EDBBBDF-panel"> <div class="ocpExpandoHeadChevronContainer" aria-hidden="true"> <i class="ms-Icon--expandoCollapsed ocpExpander" role="none"></i> </div> <div class="ocpExpandoHeadTitleContainer" role="none"> Perform a clean installation of Windows 10 </div></button></h2> <div class="ocpebw" id="ID0EDBBBDF-panel" aria-labelledby="ID0EDBBBDF-button" role="region"> <div class="ocpExpandoBody"> <p>Go to <a href="https://translate.google.com/website?sl=pl&tl=sv&hl=en-GB&u=https://www.microsoft.com/software-download/windows10startfresh" target="_blank" class="ocpExternalLink" data-bi-type="anchor">the software download page</a> and select <b class="ocpLegacyBold"> Download tool now </b> to download the clean installation tool. Make sure to carefully read the notes on the software download page before using the tool.</p> </div> </div> </div> <section aria-labelledby="ID0EDBBBBDF" class="ocpSection"> <h2 id="ID0EDBBBBDF" class="">Still stuck?</h2> <p>Contact <a href="https://support-microsoft-com.translate.goog/contactus/?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" target="_blank" class="ocpExternalLink" data-bi-type="anchor">Microsoft support</a> if you continue to have problems with your Windows updates.</p> </section> </div> </div> </div> <p></p> </section> <section aria-labelledby="ID0EDD" class="ocpSection"> <h2 id="ID0EDD" class="">Recommended articles</h2> <p><a href="https://support-microsoft-com.translate.goog/en-us/windows/activate-windows-c39005d4-95ee-b91e-b399-2820fda32227?_x_tr_sl=pl&_x_tr_tl=sv&_x_tr_hl=en-GB" class="ocpArticleLink" data-bi-type="anchor">Activate Windows</a></p> <p><a 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