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class="EnhancedHero_mck-c-enhanced-hero__generic-items-wrapper__8_oCV EnhancedHero_mck-c-enhanced-hero__generic-items-wrapper--not-over-image__KTtr1 EnhancedHero_mck-c-enhanced-hero__text-align-v-lowest__Ywdt8 mck-c-enhanced-hero__text-align-v-lowest--with-breadcrumb EnhancedHero_mck-c-enhanced-hero__generic-items-wrapper-align-h-center__lmnhK EnhancedHero_mck-c-enhanced-hero__text-content__IUhpM mck-c-enhanced-hero__text-content--default-lowest mck-c-enhanced-hero__text-content--default-lowest-with-breadcrumb"><div class="mck-c-enhanced-hero-generic-items-wrapper-52c18673-96d5-4b2b-a8d6-d62a602f9159"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start mdc-u-grid-col-span-12 GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-c-content-block--size-xxl___N8MW3_8032924 mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924"><h1 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-u-ts-1 mdc-u-align-center"><div>Performance Transformation</div></h1></div></div></div></div></div></div></div></div></div></div></div></div><div class="mck-o-container mck-o-container__area-c"><div class="mck-o-container--wrapped mck-o-container--mobile-spacing"><div class="mdc-u-grid mdc-u-grid-col-1 mdc-u-grid-gutter-xxs mck-o-container-universal-body"><div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="white" data-module-category="FloatingHeroes" class="mck-c-module-wrapper"><div class="mck-o-container"><div class="UpModule_mck-c-up__irSw8"><div class="mdc-u-grid mdc-u-grid-col-md-12"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-c-content-block--align-center___KRLtu_8032924 mdc-u-grid-gutter-lg mdc-u-grid-col-md-end-12 mdc-u-grid-col-md-span-12"><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-4"><div class="mck-u-links-inline mdc-u-font-face-primary">Helping healthcare businesses drive sustainable results by transforming performance through capability building, strategic repositioning, and technology enablement</div></div></div></div></div></div></div><div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="white" data-module-category="StandalonePromo" data-module-gradient-position="top-right" class="mck-c-full-text-c mck-c-module-wrapper"><div class="mck-o-container"><div class="UpModule_mck-c-up__irSw8"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mck-c-full-text-c__content-block mdc-u-grid mdc-u-grid-gutter-xxl mdc-u-grid-col-sm-1 mdc-u-grid-col-md-4"><div class="mck-c-full-text-c__column mdc-u-grid-col-md-span-3"><div class="FullTextC_mck-c-full-text-c__text-content__3NKIh mck-u-links-inline mdc-o-content-body">A rapidly changing healthcare environment calls for action to transform. We support healthcare organizations from end to end across growth, performance, and innovation topics in a way that achieves sustainable results. Our proven approach and unequaled pool of expertise has helped distill the critical ingredients needed for organizations to achieve velocity in a transformation.</div></div></div></div></div></div><div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="white" data-module-category="StandalonePromo" data-module-gradient-position="top-right" class="mck-c-general-up mck-c-module-wrapper" data-module-name="general-up"><div class="mck-o-container"><div class="UpModule_mck-c-up__irSw8"><div class="UpModule_mck-c-up__header__OR_Vx"><h2 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-c-heading--title___5qyOB_8032924 mdc-u-align-center UpModule_mdc-c-heading--title__4XbMT"><div>What we do</div></h2></div><div class="mck-c-up__content mdc-u-grid mdc-u-grid-col-sm-1 mdc-u-grid-gutter-xl mdc-u-grid--align-start mdc-u-grid-col-md-2 mdc-u-grid-col-lg-4"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start GeneralUp_mck-c-general-up__generic-item___T5Id GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924"><span>Holistic transformation</span></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-7"><div class="mck-u-links-inline mck-c-generic-item__description">We use a holistic, proven approach with unparalleled expertise to support large-scale, structured transformation programs to drive growth, spur innovation, and turn around operational performance of payers, providers, and healthcare-services organizations.</div></div></div></div></div><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start GeneralUp_mck-c-general-up__generic-item___T5Id GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924"><span>Performance improvement</span></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-7"><div class="mck-u-links-inline mck-c-generic-item__description">We tailor our transformation approaches to a healthcare organization’s situation and goals, and work with an organization to alter its performance, health, and capabilities completely when the aspiration is a radical step up in performance. In other instances, we apply a unique approach that provides flexibility but still generates significant improvement in execution, capability, and growth.We frequently conduct M&A and strategy transformations in targeted situations.</div></div></div></div></div><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start GeneralUp_mck-c-general-up__generic-item___T5Id GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924"><span>Opportunity identification</span></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-7"><div class="mck-u-links-inline mck-c-generic-item__description">We have considerable experience in conducting diagnostics across functional areas to understand transformation opportunity at a granular level. We complement our hands-on work with proprietary, rapid diagnostic tools and concepts that tackle a range of healthcare challenges. Further, we use a proven recipe of practices and governance to ensure that the identified opportunities progress from ideas to well-developed implementation plans to support healthcare organizations.</div></div></div></div></div><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start GeneralUp_mck-c-general-up__generic-item___T5Id GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924"><span>Implementation</span></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-7"><div class="mck-u-links-inline mck-c-generic-item__description">During the implementation phase of a transformation, we engage experts in growth, consumer journeys, digital, corporate finance, supply chain, back-office functions, patient access, and clinical operations alongside dedicated delivery and implementation resources (including interim management, when appropriate) to drive differentiated levels of performance and growth.</div></div></div></div></div></div></div></div></div><div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="white" data-module-category="StandalonePromo" data-module-gradient-position="top-right" class="mck-c-full-text-c mck-c-module-wrapper"><div class="mck-o-container"><div class="UpModule_mck-c-up__irSw8"><div class="UpModule_mck-c-up__header__OR_Vx"><h2 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-c-heading--title___5qyOB_8032924 mdc-u-align-center UpModule_mdc-c-heading--title__4XbMT"><div>Featured capabilities</div></h2></div><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mck-c-full-text-c__content-block FullTextC_mck-c-full-text-c__content-block--module-center-aligned__qo8OU mdc-u-grid mdc-u-grid-gutter-xxl mdc-u-grid-col-sm-1 mdc-u-grid-col-md-4"><div class="mck-c-full-text-c__column mdc-u-grid-col-md-span-4"><div class="FullTextC_mck-c-full-text-c__text-content__3NKIh mck-u-links-inline mdc-o-content-body"><p>Our proprietary tools support performance-transformation efforts from end to end.</p> <p><strong>Proprietary, tech-enabled diagnostic tools: </strong>Our scalable offerings across provider and payer areas enable rapid, valuable insights and identification of opportunity levers for functional areas (for example, labor optimization, supply classification, revenue excellence, and payer commercial growth).</p> <p><strong><a href="/sitecore/service/notfound.aspx?item=web%3a%7be00f5f58-17b1-4ee8-99cd-ec4c875174e0%7d%40en"><strong>McKinsey Academy</strong></a>: </strong>Our organizational program helps develop health-system leaders and build management capabilities across the organization.</p> <p><strong><a href="/industries/healthcare/how-we-help-clients/nebula-platform">Nebula platform</a>: </strong>We developed a scalable, cloud-based data platform to process client data quickly and enable faster insights and action.</p> <p><strong><a href="/capabilities/transformation/how-we-help-clients/wave/overview"><strong>Wave</strong></a>: </strong>Wave combines a proven program-management platform with expert services to ensure that companies can execute large-scale transformation programs that deliver maximum impact and can benchmark progress against peers.</p></div></div></div></div></div></div><div data-component="mdc-c-module-wrapper" data-module-theme="default" data-module-background="transparent" data-module-category="StandalonePromo" class="" data-module-name="section-hero"><div class="mck-c-up__content mdc-u-grid mdc-u-grid-col-sm-1 mdc-u-grid-gutter-xl mdc-u-grid--align-start"><div class="UpModule_mck-c-up__header__OR_Vx"><h2 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-c-heading--title___5qyOB_8032924 mdc-u-align-center UpModule_mdc-c-heading--title__4XbMT"><div>Examples of our work</div></h2></div><div class="SectionHero_mck-c-section-hero__container__bKirQ"><style></style><div data-component="mdc-c-background-image" class="mdc-c-bg-image___GJdv1_8032924 background-image-2a0a808d-f1f0-4000-a7d6-159ae5bbbafc-section-hero SectionHero_mck-c-section-hero__bg-image__Hcw1_"></div></div><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-7 mdc-u-align-left SectionHero_mck-c-section-hero__description__FTz8m"><div>We have undertaken more than 500 major performance-transformation projects for leading healthcare organizations, resulting in more than $6 billion in medical-cost savings.</div></div></div></div><div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="white" data-module-category="StandalonePromo" data-module-gradient-position="top-right" class="mck-c-general-up mck-c-module-wrapper" data-module-name="general-up"><div class="mck-o-container"><div class="UpModule_mck-c-up__irSw8"><div class="mck-c-up__content mdc-u-grid mdc-u-grid-col-sm-1 mdc-u-grid-gutter-xl mdc-u-grid--align-start mdc-u-grid-col-md-2 mdc-u-grid-col-lg-4"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start GeneralUp_mck-c-general-up__generic-item___T5Id GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924"><span>Rapid enterprise transformation</span></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-7"><div class="mck-u-links-inline mck-c-generic-item__description">When a large not-for-profit health system in the United States was struggling with a budget deficit and physician and patient retention, we helped drive immediate wins across labor, supply-chain, purchased-services, and growth-operations areas, leading to more than $77 million in cost reduction and $15 million in revenue growth over the course of a year.</div></div></div></div></div><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start GeneralUp_mck-c-general-up__generic-item___T5Id GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924"><span>Postmerger turnaround</span></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-7"><div class="mck-u-links-inline mck-c-generic-item__description">A metropolitan US hospital system involved in a recent merger was facing financial and cultural challenges, so we helped it launch a clinical-operations-improvement program, identified revenue-driving opportunities, and developed a team to run and monitor turnaround activities. These efforts ultimately exceeded financial targets, growing earnings before interest, taxes, depreciation, and amortization by 25 percent and free cash flow by $100 million.</div></div></div></div></div><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start GeneralUp_mck-c-general-up__generic-item___T5Id GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924"><span>Business-unit transformation</span></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-7"><div class="mck-u-links-inline mck-c-generic-item__description">We worked with a major business unit within a regional health plan that was seeking to improve operating margins and establish a robust process to generate and implement performance-improvement ideas. We partnered to deliver a new operating model that enhanced the business unit’s strategic position, which helped it exceed operating-margin targets by more than 25 percent.</div></div></div></div></div><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start GeneralUp_mck-c-general-up__generic-item___T5Id GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924"><span>Growth</span></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-7"><div class="mck-u-links-inline mck-c-generic-item__description">When a large payer with strong historical performance was looking to sustain growth through uncertainty and strengthen organizational health, we focused on building a digital foundation for growth. Our efforts overdelivered on cost-saving and growth targets, identifying 10 to 15 percent in administrative-cost savings.</div></div></div></div></div></div></div></div></div><div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="white" data-module-category="StandalonePromo" data-module-gradient-position="top-right" class="mck-c-general-up mck-c-module-wrapper" data-module-name="general-up"><div class="mck-o-container"><div class="UpModule_mck-c-up__irSw8"><div class="UpModule_mck-c-up__header__OR_Vx"><h2 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-c-heading--title___5qyOB_8032924 mdc-u-align-center UpModule_mdc-c-heading--title__4XbMT"><div>Featured insights</div></h2></div><div class="mck-c-up__content mdc-u-grid mdc-u-grid-col-sm-1 mdc-u-grid-gutter-xl mdc-u-grid--align-start mdc-u-grid-col-md-2 mdc-u-grid-col-lg-3"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start GeneralUp_mck-c-general-up__generic-item___T5Id GenericItem_mck-c-generic-item__sGwKL GenericItem_mck-c-generic-item--with-hover-effect__hmVy2"><div class="GenericItem_mck-c-generic-item__image__F_tIc"><a data-component="mdc-c-link" href="/industries/healthcare/our-insights/ensuring-financial-sustainability-while-serving-a-growing-medicaid-population" class="mdc-c-link___lBbY1_8032924"><picture data-component="mdc-c-picture"><img alt="Ensuring financial sustainability while serving a growing Medicaid population" src="/~/media/mckinsey/industries/healthcare%20systems%20and%20services/our%20insights/ensuring%20financial%20sustainability%20while%20serving%20a%20growing%20medicaid%20population/hero-ensuring-financial-sustainability.jpg?cq=50&mw=767&car=16:9&cpy=Center" loading="lazy"/></picture></a></div><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div class="mck-c-eyebrow mdc-u-ts-10"><span>Article</span></div><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924"><a data-component="mdc-c-link" href="/industries/healthcare/our-insights/ensuring-financial-sustainability-while-serving-a-growing-medicaid-population" class="mdc-c-link-heading___Zggl8_8032924 mdc-c-link-heading--with-icon___ssPll_8032924 mdc-c-link___lBbY1_8032924"><span>Ensuring financial sustainability while serving a growing Medicaid population</span></a><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mck-arrow-right-fat-icon mdc-u-ts-9 mdc-c-heading__icon___TbFKK_8032924"></span></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-7"><span class="GenericItem_mck-c-generic-item__display-date__6Py5E"><time dateTime="2019-07-19T12:00:00Z">July 19, 2019</time> - </span><div class="mck-u-links-inline mck-c-generic-item__description GenericItem_mck-c-generic-item__description--with-date__KRltZ">High-performing health systems have succeeded in “breaking even” in Medicare, but many continue to struggle to achieve...</div></div></div></div></div><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start GeneralUp_mck-c-general-up__generic-item___T5Id GenericItem_mck-c-generic-item__sGwKL GenericItem_mck-c-generic-item--with-hover-effect__hmVy2"><div class="GenericItem_mck-c-generic-item__image__F_tIc"><a data-component="mdc-c-link" href="/industries/healthcare/our-insights/preparing-healthcare-leaders-for-the-next-economic-downturn" class="mdc-c-link___lBbY1_8032924"><picture data-component="mdc-c-picture"><img alt="Preparing healthcare leaders for the next economic downturn" src="/~/media/mckinsey/industries/healthcare%20systems%20and%20services/our%20insights/preparing%20healthcare%20leaders%20for%20the%20next%20economic%20downturn/hero-preparing-economic-downturn.jpg?cq=50&mw=767&car=16:9&cpy=Center" loading="lazy"/></picture></a></div><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div class="mck-c-eyebrow mdc-u-ts-10"><span>Article</span></div><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924"><a data-component="mdc-c-link" href="/industries/healthcare/our-insights/preparing-healthcare-leaders-for-the-next-economic-downturn" class="mdc-c-link-heading___Zggl8_8032924 mdc-c-link-heading--with-icon___ssPll_8032924 mdc-c-link___lBbY1_8032924"><span>Recession and resilience: Preparing healthcare leaders for the next economic downturn</span></a><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mck-arrow-right-fat-icon mdc-u-ts-9 mdc-c-heading__icon___TbFKK_8032924"></span></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-7"><span class="GenericItem_mck-c-generic-item__display-date__6Py5E"><time dateTime="2019-07-11T12:00:00Z">July 11, 2019</time> - </span><div class="mck-u-links-inline mck-c-generic-item__description GenericItem_mck-c-generic-item__description--with-date__KRltZ">Economic ebbs and flows are called “cycles” for a reason. The challenge for healthcare leaders is not whether the...</div></div></div></div></div><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start GeneralUp_mck-c-general-up__generic-item___T5Id GenericItem_mck-c-generic-item__sGwKL GenericItem_mck-c-generic-item--with-hover-effect__hmVy2"><div class="GenericItem_mck-c-generic-item__image__F_tIc"><a data-component="mdc-c-link" href="/industries/healthcare/our-insights/performance-transformation-opportunities-for-healthcare-payers" class="mdc-c-link___lBbY1_8032924"><picture data-component="mdc-c-picture"><img alt="Performance transformation: Opportunities for healthcare payers" src="/~/media/mckinsey/industries/healthcare%20systems%20and%20services/our%20insights/performance%20transformation%20opportunities%20for%20healthcare%20payers/hero-performance-transition.jpg?cq=50&mw=767&car=16:9&cpy=Center" loading="lazy"/></picture></a></div><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div class="mck-c-eyebrow mdc-u-ts-10"><span>Article</span></div><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924"><h5 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924"><a data-component="mdc-c-link" href="/industries/healthcare/our-insights/performance-transformation-opportunities-for-healthcare-payers" class="mdc-c-link-heading___Zggl8_8032924 mdc-c-link-heading--with-icon___ssPll_8032924 mdc-c-link___lBbY1_8032924"><span>Performance transformation: Opportunities for healthcare payers</span></a><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mck-arrow-right-fat-icon mdc-u-ts-9 mdc-c-heading__icon___TbFKK_8032924"></span></h5><div data-component="mdc-c-description" class="mdc-c-description___SrnQP_8032924 mdc-u-ts-7"><span class="GenericItem_mck-c-generic-item__display-date__6Py5E"><time dateTime="2019-02-04T12:00:00Z">February 4, 2019</time> - </span><div class="mck-u-links-inline mck-c-generic-item__description GenericItem_mck-c-generic-item__description--with-date__KRltZ">With increasing affordability pressure, finding opportunities to continuously improve performance is critical for healthcare...</div></div></div></div></div></div><div class="mck-c-up__footer"><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_8032924 mdc-c-link-container--align-center___ar3mu_8032924"><a data-component="mdc-c-link" href="/industries/healthcare/our-insights" class="mck-u-flex-align-center mdc-c-button___U4iY2_8032924 mdc-c-button--secondary___Boipq_8032924 mdc-c-button--size-large___jwpUy_8032924"><span class="mdc-c-link__label___Pfqtd_8032924">See more insights</span></a></div></div></div></div></div><div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="lightest-grey" data-module-category="StandalonePromo" class="mck-c-three-up-circle ThreeUpCircleMedium_mck-c-three-up-circle--align-cards-center__MItxM mck-o-edge-to-edge mck-c-module-wrapper"><div class="mck-o-container"><div class="UpModule_mck-c-up__irSw8 mck-o-container--wrapped mck-o-container--mobile-spacing"><div class="UpModule_mck-c-up__header__OR_Vx"><h2 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-c-heading--title___5qyOB_8032924 mdc-u-align-center UpModule_mdc-c-heading--title__4XbMT"><div>Featured experts</div></h2></div><div class="mck-c-up__content mdc-u-grid mdc-u-grid-col-sm-1 mdc-u-grid-gutter-xl mdc-u-grid--align-start ThreeUpCircleMedium_mck-c-three-up-circle__items-wrapper__3h9bc mdc-u-grid-col-sm-1 mdc-u-grid-col-md-4 mdc-u-grid-col-lg-6"><div class="ThreeUpCircleMedium_mck-c-three-up-circle__profile-card__tAWa1"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start ThreeUpCircleMedium_mck-c-three-up-circle__generic-item__k0R8M ThreeUpCircleMedium_mck-c-three-up-circle__generic-item--top-image__94_53 ThreeUpCircleMedium_mck-c-three-up-circle__generic-item--with-hover-effect__MlU2p GenericItem_mck-c-generic-item__sGwKL GenericItem_mck-c-generic-item--1by4__vpFeq"><div class="GenericItem_mck-c-generic-item__image__F_tIc"><div data-component="mdc-c-avatar" class="mdc-c-avatar-fa4f9ee7-1092-4e26-8b39-8aeeb0547bbf mdc-c-avatar___kVSTP_8032924 mdc-c-avatar--image___levct_8032924 mdc-c-avatar--size-2"><style> .mdc-c-avatar-fa4f9ee7-1092-4e26-8b39-8aeeb0547bbf { --mdc-avatar-size: 200px; } </style><img src="/~/media/mckinsey/our people/david bueno/david_bueno_02_fc-mask_profile_1536x1152.png?cq=50&mw=480&car=1:1&cpy=Center" alt=""/></div></div><div class="mdc-u-grid mdc-u-grid-gutter-sm mck-c-three-up-circle__content"><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 ThreeUpCircleMedium_mck-c-three-up-circle__profile-title__IjaF6"><a data-component="mdc-c-link" href="/our-people/david-bueno" class="mdc-c-link-heading___Zggl8_8032924"><span class="mdc-c-link__label___Pfqtd_8032924">David Bueno</span></a></h6><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 ThreeUpCircleMedium_mck-c-three-up-circle__sub-heading__3TsVh">PartnerAtlanta</h6><div class="ThreeUpCircleMedium_mck-c-three-up-circle__divider__SxF_p ThreeUpCircleMedium_mck-c-three-up-circle__divider--center__Dv7pn"></div><div class="ThreeUpCircleMedium_mck-c-three-up-circle__description__KT1wJ">Helps provider clients transform through digital enablement, artificial intelligence, and automation, shaping the healthcare...</div></div></div></div><div class="ThreeUpCircleMedium_mck-c-three-up-circle__profile-card__tAWa1"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start ThreeUpCircleMedium_mck-c-three-up-circle__generic-item__k0R8M ThreeUpCircleMedium_mck-c-three-up-circle__generic-item--top-image__94_53 ThreeUpCircleMedium_mck-c-three-up-circle__generic-item--with-hover-effect__MlU2p GenericItem_mck-c-generic-item__sGwKL GenericItem_mck-c-generic-item--1by4__vpFeq"><div class="GenericItem_mck-c-generic-item__image__F_tIc"><div data-component="mdc-c-avatar" class="mdc-c-avatar-10f021c6-e5bf-45b1-acfc-f1845c507191 mdc-c-avatar___kVSTP_8032924 mdc-c-avatar--image___levct_8032924 mdc-c-avatar--size-2"><style> .mdc-c-avatar-10f021c6-e5bf-45b1-acfc-f1845c507191 { --mdc-avatar-size: 200px; } </style><img src="/~/media/mckinsey/our people/michael elliott/elliot_michael_profile_1536x1152-2.jpg?cq=50&mw=480&car=1:1&cpy=Center" alt=""/></div></div><div class="mdc-u-grid mdc-u-grid-gutter-sm mck-c-three-up-circle__content"><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 ThreeUpCircleMedium_mck-c-three-up-circle__profile-title__IjaF6"><a data-component="mdc-c-link" href="/our-people/michael-elliott" class="mdc-c-link-heading___Zggl8_8032924"><span class="mdc-c-link__label___Pfqtd_8032924">Michael Elliott</span></a></h6><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 ThreeUpCircleMedium_mck-c-three-up-circle__sub-heading__3TsVh">PartnerOhio - Cleveland</h6><div class="ThreeUpCircleMedium_mck-c-three-up-circle__divider__SxF_p ThreeUpCircleMedium_mck-c-three-up-circle__divider--center__Dv7pn"></div><div class="ThreeUpCircleMedium_mck-c-three-up-circle__description__KT1wJ">Focuses on redesigning provider organizations to enable short-term growth and cost efficiency</div></div></div></div><div class="ThreeUpCircleMedium_mck-c-three-up-circle__profile-card__tAWa1"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start ThreeUpCircleMedium_mck-c-three-up-circle__generic-item__k0R8M ThreeUpCircleMedium_mck-c-three-up-circle__generic-item--top-image__94_53 ThreeUpCircleMedium_mck-c-three-up-circle__generic-item--with-hover-effect__MlU2p GenericItem_mck-c-generic-item__sGwKL GenericItem_mck-c-generic-item--1by4__vpFeq"><div class="GenericItem_mck-c-generic-item__image__F_tIc"><div data-component="mdc-c-avatar" class="mdc-c-avatar-f269e54e-c4f3-4086-9f98-fefbb1e61109 mdc-c-avatar___kVSTP_8032924 mdc-c-avatar--image___levct_8032924 mdc-c-avatar--size-2"><style> .mdc-c-avatar-f269e54e-c4f3-4086-9f98-fefbb1e61109 { --mdc-avatar-size: 200px; } </style><img src="/~/media/mckinsey/our people/aneesh krishna/aneesh_krishna_standard_profile_1536x1152.jpg?cq=50&mw=480&car=1:1&cpy=Center" alt=""/></div></div><div class="mdc-u-grid mdc-u-grid-gutter-sm mck-c-three-up-circle__content"><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 ThreeUpCircleMedium_mck-c-three-up-circle__profile-title__IjaF6"><a data-component="mdc-c-link" href="/our-people/aneesh-krishna" class="mdc-c-link-heading___Zggl8_8032924"><span class="mdc-c-link__label___Pfqtd_8032924">Aneesh Krishna</span></a></h6><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 ThreeUpCircleMedium_mck-c-three-up-circle__sub-heading__3TsVh">PartnerBay Area</h6><div class="ThreeUpCircleMedium_mck-c-three-up-circle__divider__SxF_p ThreeUpCircleMedium_mck-c-three-up-circle__divider--center__Dv7pn"></div><div class="ThreeUpCircleMedium_mck-c-three-up-circle__description__KT1wJ">Coleads our transformation and post-acute care work for healthcare in North America and serves national and regional payers,...</div></div></div></div><div class="ThreeUpCircleMedium_mck-c-three-up-circle__profile-card__tAWa1"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start ThreeUpCircleMedium_mck-c-three-up-circle__generic-item__k0R8M ThreeUpCircleMedium_mck-c-three-up-circle__generic-item--top-image__94_53 ThreeUpCircleMedium_mck-c-three-up-circle__generic-item--with-hover-effect__MlU2p GenericItem_mck-c-generic-item__sGwKL GenericItem_mck-c-generic-item--1by4__vpFeq"><div class="GenericItem_mck-c-generic-item__image__F_tIc"><div data-component="mdc-c-avatar" class="mdc-c-avatar-2b12f62a-d090-4dd8-8b5b-8f9430afbe82 mdc-c-avatar___kVSTP_8032924 mdc-c-avatar--image___levct_8032924 mdc-c-avatar--size-2"><style> .mdc-c-avatar-2b12f62a-d090-4dd8-8b5b-8f9430afbe82 { --mdc-avatar-size: 200px; } </style><img src="/~/media/mckinsey/our people/rupal malani/rupal_malani_standard_profile_1536x1152.jpg?cq=50&mw=480&car=1:1&cpy=Center" alt=""/></div></div><div class="mdc-u-grid mdc-u-grid-gutter-sm mck-c-three-up-circle__content"><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 ThreeUpCircleMedium_mck-c-three-up-circle__profile-title__IjaF6"><a data-component="mdc-c-link" href="/our-people/rupal-malani" class="mdc-c-link-heading___Zggl8_8032924"><span class="mdc-c-link__label___Pfqtd_8032924">Dr. Rupal Malani</span></a></h6><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 ThreeUpCircleMedium_mck-c-three-up-circle__sub-heading__3TsVh">Senior PartnerOhio - Cleveland</h6><div class="ThreeUpCircleMedium_mck-c-three-up-circle__divider__SxF_p ThreeUpCircleMedium_mck-c-three-up-circle__divider--center__Dv7pn"></div><div class="ThreeUpCircleMedium_mck-c-three-up-circle__description__KT1wJ">Leads our work with healthcare providers in North America; serves national, regional, and academic health systems across a broad...</div></div></div></div><div class="ThreeUpCircleMedium_mck-c-three-up-circle__profile-card__tAWa1"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start ThreeUpCircleMedium_mck-c-three-up-circle__generic-item__k0R8M ThreeUpCircleMedium_mck-c-three-up-circle__generic-item--top-image__94_53 ThreeUpCircleMedium_mck-c-three-up-circle__generic-item--with-hover-effect__MlU2p GenericItem_mck-c-generic-item__sGwKL GenericItem_mck-c-generic-item--1by4__vpFeq"><div class="GenericItem_mck-c-generic-item__image__F_tIc"><div data-component="mdc-c-avatar" class="mdc-c-avatar-a4254e22-c38a-4524-88ae-0eb59103ce21 mdc-c-avatar___kVSTP_8032924 mdc-c-avatar--image___levct_8032924 mdc-c-avatar--size-2"><style> .mdc-c-avatar-a4254e22-c38a-4524-88ae-0eb59103ce21 { --mdc-avatar-size: 200px; } </style><img src="/~/media/mckinsey/our people/drew ungerman/drew_ungerman-_fc_mask_profile_-536x1152-v2.jpg?cq=50&mw=480&car=1:1&cpy=Center" alt=""/></div></div><div class="mdc-u-grid mdc-u-grid-gutter-sm mck-c-three-up-circle__content"><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 ThreeUpCircleMedium_mck-c-three-up-circle__profile-title__IjaF6"><a data-component="mdc-c-link" href="/our-people/drew-ungerman" class="mdc-c-link-heading___Zggl8_8032924"><span class="mdc-c-link__label___Pfqtd_8032924">Drew Ungerman</span></a></h6><h6 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 ThreeUpCircleMedium_mck-c-three-up-circle__sub-heading__3TsVh">Senior PartnerDallas</h6><div class="ThreeUpCircleMedium_mck-c-three-up-circle__divider__SxF_p ThreeUpCircleMedium_mck-c-three-up-circle__divider--center__Dv7pn"></div><div class="ThreeUpCircleMedium_mck-c-three-up-circle__description__KT1wJ">Leads McKinsey鈥檚 Social, Healthcare and Public Sector Entities Practice globally and is global co-leader of McKinsey Health...</div></div></div></div></div></div></div></div><div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="white" data-module-category="StandalonePromo" data-module-gradient-position="top-right" class="ThreeUpLinkList_mck-c-3ull__F0W5g mck-c-module-wrapper"><div class="mck-o-container"><div class="UpModule_mck-c-up__irSw8"><div class="UpModule_mck-c-up__header__OR_Vx"><h2 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-c-heading--title___5qyOB_8032924 mdc-c-heading--border___K8dj3_8032924 UpModule_mdc-c-heading--title__4XbMT"><div>How we help clients</div></h2></div><div class="mck-c-up__content mdc-u-grid mdc-u-grid-col-sm-1 mdc-u-grid-gutter-xl mdc-u-grid--align-start"><ul class="LinkListItems_mck-c-ll-items__list__LSn64"><li><a data-component="mdc-c-link" href="/industries/healthcare/how-we-help-clients/americas/advanced-analytics" class="mdc-c-link___lBbY1_8032924"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--size-xs___g8-q5_8032924 mck-arrow-right-icon"></span><span class="mdc-c-link__label___Pfqtd_8032924">Advanced Analytics</span></a></li><li><a data-component="mdc-c-link" href="/industries/healthcare/how-we-help-clients/americas/business-building" class="mdc-c-link___lBbY1_8032924"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--size-xs___g8-q5_8032924 mck-arrow-right-icon"></span><span class="mdc-c-link__label___Pfqtd_8032924">Business Building</span></a></li><li><a data-component="mdc-c-link" href="/industries/healthcare/how-we-help-clients/americas/commercial" class="mdc-c-link___lBbY1_8032924"><span 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href="/industries/healthcare/how-we-help-clients/americas/healthcare-innovation" class="mdc-c-link___lBbY1_8032924"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--size-xs___g8-q5_8032924 mck-arrow-right-icon"></span><span class="mdc-c-link__label___Pfqtd_8032924">Healthcare Innovation</span></a></li><li><a data-component="mdc-c-link" href="/industries/healthcare/how-we-help-clients/americas/medicaid" class="mdc-c-link___lBbY1_8032924"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--size-xs___g8-q5_8032924 mck-arrow-right-icon"></span><span class="mdc-c-link__label___Pfqtd_8032924">Medicaid</span></a></li><li><a data-component="mdc-c-link" href="/industries/healthcare/how-we-help-clients/americas/medical-cost-management" class="mdc-c-link___lBbY1_8032924"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--size-xs___g8-q5_8032924 mck-arrow-right-icon"></span><span class="mdc-c-link__label___Pfqtd_8032924">Medical Cost Management</span></a></li><li><a data-component="mdc-c-link" href="/industries/healthcare/how-we-help-clients/americas/medicare" class="mdc-c-link___lBbY1_8032924"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--size-xs___g8-q5_8032924 mck-arrow-right-icon"></span><span class="mdc-c-link__label___Pfqtd_8032924">Medicare</span></a></li><li><a data-component="mdc-c-link" href="/industries/healthcare/how-we-help-clients/americas/payer-operations" class="mdc-c-link___lBbY1_8032924"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--size-xs___g8-q5_8032924 mck-arrow-right-icon"></span><span class="mdc-c-link__label___Pfqtd_8032924">Payer Operations</span></a></li><li><a data-component="mdc-c-link" href="/industries/healthcare/how-we-help-clients/americas/performance-transformation" class="mdc-c-link___lBbY1_8032924"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--size-xs___g8-q5_8032924 mck-arrow-right-icon"></span><span class="mdc-c-link__label___Pfqtd_8032924">Performance Transformation</span></a></li><li><a data-component="mdc-c-link" href="/industries/healthcare/how-we-help-clients/americas/pharmacy-services" class="mdc-c-link___lBbY1_8032924"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--size-xs___g8-q5_8032924 mck-arrow-right-icon"></span><span class="mdc-c-link__label___Pfqtd_8032924">Pharmacy Services</span></a></li><li><a data-component="mdc-c-link" href="/industries/healthcare/how-we-help-clients/americas/provider-performance" class="mdc-c-link___lBbY1_8032924"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--size-xs___g8-q5_8032924 mck-arrow-right-icon"></span><span class="mdc-c-link__label___Pfqtd_8032924">Provider Performance</span></a></li><li><a data-component="mdc-c-link" href="/industries/healthcare/how-we-help-clients/americas/provider-revenue-excellence" class="mdc-c-link___lBbY1_8032924"><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mdc-c-icon--size-xs___g8-q5_8032924 mck-arrow-right-icon"></span><span class="mdc-c-link__label___Pfqtd_8032924">Provider Revenue Excellence</span></a></li></ul></div><div class="mck-c-up__footer"><div data-component="mdc-c-link-container" class="mdc-c-link-container___xefGu_8032924"><a data-component="mdc-c-link" href="/industries/healthcare/how-we-help-clients" class="mdc-c-link-cta___NBQVi_8032924" aria-label=""><span class="mdc-c-link__label___Pfqtd_8032924">Back to practice overview</span><span data-component="mdc-c-icon" class="mdc-c-icon___oi7ef_8032924 mck-link-arrow-right-icon"></span></a></div></div></div></div></div><div data-component="mdc-c-module-wrapper" data-module-theme="light" data-module-background="lightest-grey" data-module-category="StandalonePromo" data-module-gradient-position="top-right" class="PromoBar_mck-c-promo-bar__tebi0 mck-o-edge-to-edge mck-c-module-wrapper" data-module-name="promo-bar"><div class="mck-o-container"><div class="UpModule_mck-c-up__irSw8 mck-o-container--wrapped mck-o-container--mobile-spacing"><div class="mdc-u-grid mdc-u-grid-col-lg-12 mdc-u-grid-col-md-12 mdc-u-grid-col-sm-12"><div class="mdc-u-grid-col-lg-span-9 mdc-u-grid-col-md-span-8 mdc-u-grid-col-sm-span-12"><div class="mdc-u-grid mdc-u-grid-gutter-lg mdc-u-grid-col-sm-1 mdc-u-grid--align-start GenericItem_mck-c-generic-item__sGwKL"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924 mdc-u-grid-gutter-xs GenericItem_mck-c-generic-item__content__gq1m0"><div data-component="mdc-c-content-block" class="mdc-c-content-block___7p6Lu_8032924"><h2 data-component="mdc-c-heading" class="mdc-c-heading___0fM1W_8032924 mdc-u-ts-4"><div>Connect with our Healthcare Practice</div></h2></div></div></div></div><div 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