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src="https://usehalocom9c4f9.zapwp.com/q:i/r:0/wp:1/w:1/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T155347.044-1024x576.png" width="800" height="450" sizes="(max-width: 800px) 100vw, 800px" class="wps-ic-live-cdn wpc-excluded-adaptive wpc-lazy-skipped attachment-large size-large wp-image-3195 wpc-excluded-adaptive wpc-lazy-skipped" wpc-data="excluded-adaptive" fetchpriority="high" alt="" /> </div> </div> <div class="elementor-element elementor-element-88251ab megadropnewstitletext elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading" data-id="88251ab" data-element_type="widget" data-widget_type="theme-post-title.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-default">What You Missed at ORBIT24 – HaloPSA Unveils Four Groundbreaking Innovations to Empower MSPs</h1> </div> </div> <div class="elementor-element elementor-element-c90c7b6 megadropnewstitletext elementor-widget elementor-widget-heading" data-id="c90c7b6" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="https://usehalo.com/news/what-you-missed-at-orbit24/">Read more ></a></h2> </div> </div> </div> </a> </div> </div><div class="jet-listing-grid__item jet-listing-dynamic-post-3192" data-post-id="3192" > <div data-elementor-type="jet-listing-items" data-elementor-id="1658" class="elementor elementor-1658" data-elementor-post-type="jet-engine"> <a class="eael-wrapper-link-d721808 --eael-wrapper-link-tag" href="https://usehalo.com/news/haloitsm-and-dxc-technology/"></a><a data-eael-wrapper-link="eael-wrapper-link-d721808" class="elementor-element elementor-element-d721808 navtabbg e-flex e-con-boxed e-con e-parent" data-id="d721808" data-element_type="container" data-settings="{"background_background":"classic"}" href="https://usehalo.com/news/haloitsm-and-dxc-technology/"> <div class="e-con-inner"> <div class="elementor-element elementor-element-14ba9f3 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image" data-id="14ba9f3" data-element_type="widget" data-widget_type="theme-post-featured-image.default"> <div class="elementor-widget-container"> <img srcset="https://usehalocom9c4f9.zapwp.com/q:i/r:0/wp:1/w:1024/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T154657.045-1024x576.png 1024w, https://usehalocom9c4f9.zapwp.com/q:i/r:1/wp:1/w:2048/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T154657.045-1024x576.png 1024w 2x, https://usehalocom9c4f9.zapwp.com/q:i/r:0/wp:1/w:300/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T154657.045-300x169.png 300w, https://usehalocom9c4f9.zapwp.com/q:i/r:1/wp:1/w:600/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T154657.045-1024x576.png 300w 2x, https://usehalocom9c4f9.zapwp.com/q:i/r:0/wp:1/w:768/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T154657.045-768x432.png 768w, https://usehalocom9c4f9.zapwp.com/q:i/r:1/wp:1/w:1536/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T154657.045-1024x576.png 768w 2x, https://usehalocom9c4f9.zapwp.com/q:i/r:0/wp:1/w:1536/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T154657.045-1536x864.png 1536w, https://usehalocom9c4f9.zapwp.com/q:i/r:1/wp:1/w:3072/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T154657.045-1024x576.png 1536w 2x, https://usehalocom9c4f9.zapwp.com/q:i/r:0/wp:1/w:1920/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T154657.045.png 1920w, https://usehalocom9c4f9.zapwp.com/q:i/r:1/wp:1/w:3840/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T154657.045-1024x576.png 1920w 2x, https://usehalocom9c4f9.zapwp.com/q:i/r:0/wp:1/w:480/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T154657.045-768x432.png 480w 1x, https://usehalocom9c4f9.zapwp.com/q:i/r:1/wp:1/w:960/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T154657.045-1024x576.png 480w 2x" src="https://usehalocom9c4f9.zapwp.com/q:i/r:0/wp:1/w:1/u:https://usehalo.com/wp-content/uploads/2024/12/Untitled-design-2024-12-18T154657.045-1024x576.png" loading="lazy" width="800" height="450" sizes="(max-width: 800px) 100vw, 800px" class="wps-ic-live-cdn wpc-excluded-adaptive wpc-lazy-skipped attachment-large size-large wp-image-3193 wpc-excluded-adaptive wpc-lazy-skipped" wpc-data="excluded-adaptive" fetchpriority="high" alt="" /> </div> </div> <div class="elementor-element elementor-element-88251ab megadropnewstitletext elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading" data-id="88251ab" data-element_type="widget" data-widget_type="theme-post-title.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-default">HaloITSM and DXC Technology announce alliance to offer low-code, AI-driven Service Management solutions to Enterprise-grade organisations</h1> </div> </div> <div class="elementor-element elementor-element-c90c7b6 megadropnewstitletext elementor-widget elementor-widget-heading" data-id="c90c7b6" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="https://usehalo.com/news/haloitsm-and-dxc-technology/">Read more ></a></h2> </div> </div> </div> </a> </div> </div></div></div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div></li> </ul> </li> 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data-element_type="container"> <div class="elementor-element elementor-element-66c0520 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading" data-id="66c0520" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">HaloITSM</h2> </div> </div> <div class="elementor-element elementor-element-027d040 elementor-widget elementor-widget-heading" data-id="027d040" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">The unified Service Management solution, redefined for Enterprises demanding best-in-class results.</h2> </div> </div> </div> <div class="elementor-element elementor-element-ec22f11 e-con-full e-flex e-con e-child" data-id="ec22f11" data-element_type="container"> <div class="elementor-element elementor-element-ad42b68 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href="/halocrm"> <div class="e-con-inner"> <div class="elementor-element elementor-element-1159237 e-con-full e-flex e-con e-child" data-id="1159237" data-element_type="container"> <div class="elementor-element elementor-element-126ebc7 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading" data-id="126ebc7" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">HaloCRM</h2> </div> </div> <div class="elementor-element elementor-element-49bbdc9 elementor-widget elementor-widget-heading" data-id="49bbdc9" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Unify customer-facing teams to boost leads, conversions and customer service with the all-in-one CRM.</h2> </div> </div> </div> <div class="elementor-element elementor-element-269b96f e-con-full e-flex e-con e-child" data-id="269b96f" data-element_type="container"> <div class="elementor-element elementor-element-cd6beb4 elementor-widget elementor-widget-image" data-id="cd6beb4" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img loading="lazy" data-count="7" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1MDIiIGhlaWdodD0iNzYiPjxwYXRoIGQ9Ik0yIDJoNTAydjc2SDJ6IiBmaWxsPSIjZmZmIiBvcGFjaXR5PSIwIi8+PC9zdmc+" data-src="https://usehalocom9c4f9.zapwp.com/q:i/r:0/wp:1/w:1/u:https://usehalo.com/wp-content/uploads/2024/10/HaloCRM_PE_SVG.svg" loading="lazy" width="502" height="76" data-wpc-loaded="true" class="wps-ic-live-cdn wps-ic-lazy-image attachment-large size-large wp-image-1663" loading="lazy" alt="" /> </div> </div> </div> </div> </a> </div> </div> <div class="elementor-element elementor-element-eab51fa elementor-hidden-tablet elementor-hidden-mobile elementor-widget 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data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/solutions/enterprise-service-management">Enterprise Service</a></h2> </div> </div> <div class="elementor-element elementor-element-e6d3b9e elementor-widget elementor-widget-heading" data-id="e6d3b9e" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/halopsa/solutions/psa-software-for-telecommunications/">Telecommunications</a></h2> </div> </div> <div class="elementor-element elementor-element-009a6c6 elementor-widget elementor-widget-heading" data-id="009a6c6" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/solutions/hr-service-management">HR Service</a></h2> </div> </div> <div class="elementor-element elementor-element-24db463 elementor-widget elementor-widget-heading" data-id="24db463" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/halocrm/solutions/customer-service-software/">Customer Service</a></h2> </div> </div> <div class="elementor-element elementor-element-bbf2d9c elementor-widget elementor-widget-heading" data-id="bbf2d9c" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/halopsa/solutions/psa-software-for-cloud-solution-providers/">Cloud Solutions</a></h2> </div> </div> <div class="elementor-element elementor-element-f55e5b0 elementor-widget elementor-widget-heading" data-id="f55e5b0" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/solutions/facilities-service-management">Facilities</a></h2> </div> </div> <div class="elementor-element elementor-element-0cfcaa1 elementor-widget elementor-widget-heading" data-id="0cfcaa1" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/halopsa/solutions/msp/">MSPs</a></h2> </div> </div> <div class="elementor-element elementor-element-1bdc651 elementor-widget elementor-widget-heading" data-id="1bdc651" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/halopsa/solutions/psa-software-for-consultancy-firms/">Consultancy Firms</a></h2> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-03b6a8a elementor-widget elementor-widget-heading" data-id="03b6a8a" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/use">More ></a></h2> </div> </div> <div class="elementor-element elementor-element-b8e388e elementor-widget elementor-widget-spacer" data-id="b8e388e" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> </div> <div class="elementor-element elementor-element-6f67e57 elementor-widget-divider--view-line elementor-widget elementor-widget-divider" data-id="6f67e57" data-element_type="widget" data-widget_type="divider.default"> <div class="elementor-widget-container"> <div class="elementor-divider"> <span class="elementor-divider-separator"> </span> </div> </div> </div> <div class="elementor-element elementor-element-83539ea e-grid e-con-full e-con e-child" data-id="83539ea" data-element_type="container"> <div class="elementor-element elementor-element-b50364b elementor-widget elementor-widget-heading" data-id="b50364b" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">By Sector</h2> </div> </div> <div class="elementor-element elementor-element-f51ffb8 e-flex e-con-boxed e-con e-child" data-id="f51ffb8" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-579ed9e e-grid e-con-full e-con e-child" data-id="579ed9e" data-element_type="container"> <div class="elementor-element elementor-element-c2cfc72 elementor-widget elementor-widget-heading" data-id="c2cfc72" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/sectors/itsm-software-for-public-sector/">Public Sector</a></h2> </div> </div> <div class="elementor-element elementor-element-dcc90e8 elementor-widget elementor-widget-heading" data-id="dcc90e8" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/sectors/itsm-software-for-healthcare/">Healthcare</a></h2> </div> </div> <div class="elementor-element elementor-element-8d5bb65 elementor-widget elementor-widget-heading" data-id="8d5bb65" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/halocrm/solutions/retail/">Retail & Commerce</a></h2> </div> </div> <div class="elementor-element elementor-element-91649a4 elementor-widget elementor-widget-heading" data-id="91649a4" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/sectors/itsm-software-for-education/">Education</a></h2> </div> </div> <div class="elementor-element elementor-element-3f24bff elementor-widget elementor-widget-heading" data-id="3f24bff" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/sectors/itsm-software-for-financial-services/">Financial Services</a></h2> </div> </div> <div class="elementor-element elementor-element-a749d8f elementor-widget elementor-widget-heading" data-id="a749d8f" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/halopsa/solutions/psa-software-for-software-companies/">Software</a></h2> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-4b4ed77 elementor-widget elementor-widget-heading" data-id="4b4ed77" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/sectors/">More ></a></h2> </div> </div> </div> </div> </div> </div> </div> </div> </div></li> </ul> </li> <li id="menu-item-4637" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children animate-dropdown menu-item-4637 depth-0 dropdown plus-dropdown-container" ><a title="Resources" href="#" class="dropdown-toggle" aria-haspopup="true" data-text="Resources">Resources</a> <ul role="menu" class=" dropdown-menu"> <li id="menu-item-4632" class="menu-item menu-item-type-post_type menu-item-object-plus-mega-menu animate-dropdown menu-item-4632 plus-dropdown-menu-" ><div class="plus-megamenu-content"> <div data-elementor-type="wp-post" data-elementor-id="4631" class="elementor elementor-4631" data-elementor-post-type="plus-mega-menu"> <div class="elementor-element elementor-element-62441ac e-con-full e-flex e-con e-parent" data-id="62441ac" data-element_type="container" data-settings="{"background_background":"classic"}" > <div class="elementor-element elementor-element-44c6b30 dropdowncontent e-flex e-con-boxed e-con e-child" data-id="44c6b30" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-683de09 e-con-full e-flex e-con e-child" data-id="683de09" data-element_type="container"> <div class="elementor-element elementor-element-7ead50a elementor-widget elementor-widget-heading" data-id="7ead50a" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Customers</h2> </div> </div> <div class="elementor-element elementor-element-11e83dc elementor-widget elementor-widget-heading" data-id="11e83dc" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/hub">Customer Stories</a></h2> </div> </div> <div class="elementor-element elementor-element-5e9b3ad elementor-widget elementor-widget-heading" data-id="5e9b3ad" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/hub">Content Hub</a></h2> </div> </div> <div class="elementor-element elementor-element-4b2b9f9 elementor-widget elementor-widget-heading" data-id="4b2b9f9" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/referral-program">Referral Program</a></h2> </div> </div> </div> <div class="elementor-element elementor-element-b6e0185 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer" data-id="b6e0185" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> <div class="elementor-element elementor-element-3d001fa e-con-full e-flex e-con e-child" data-id="3d001fa" data-element_type="container"> <div class="elementor-element elementor-element-e99830c elementor-widget elementor-widget-heading" data-id="e99830c" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Company</h2> </div> </div> <div class="elementor-element elementor-element-c4cef25 elementor-widget elementor-widget-heading" data-id="c4cef25" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/the-halo-way">The Halo Way</a></h2> </div> </div> <div class="elementor-element elementor-element-ba18c68 elementor-widget elementor-widget-heading" data-id="ba18c68" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/careers">Careers</a></h2> </div> </div> <div class="elementor-element elementor-element-5c5b089 elementor-widget elementor-widget-heading" data-id="5c5b089" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/contact-us">Contact Us</a></h2> </div> </div> </div> <div class="elementor-element elementor-element-12010af elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-spacer" data-id="12010af" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> <div class="elementor-element elementor-element-c3520cf e-con-full e-flex e-con e-child" data-id="c3520cf" data-element_type="container"> <div class="elementor-element elementor-element-c581244 elementor-widget elementor-widget-heading" data-id="c581244" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Partner</h2> </div> </div> <div class="elementor-element elementor-element-6a35b38 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading" data-id="6a35b38" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/partners">Find a Partner</a></h2> </div> </div> <div class="elementor-element elementor-element-b0a98da elementor-widget elementor-widget-heading" data-id="b0a98da" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/partner-program">Become a Partner</a></h2> </div> </div> <div class="elementor-element elementor-element-02f9a4d elementor-widget elementor-widget-heading" data-id="02f9a4d" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/referral-program">Referral Program</a></h2> </div> </div> </div> </div> </div> </div> </div> </div></li> </ul> </li> <li id="menu-item-4638" class="menu-item menu-item-type-custom menu-item-object-custom animate-dropdown menu-item-4638 plus-dropdown-menu-" ><a title="Integrations" href="/integrations" data-text="Integrations">Integrations</a></li> </ul> </div> </div> <div class="plus-mobile-nav-toggle navbar-header mobile-toggle"> <div class="mobile-plus-toggle-menu plus-collapsed toggle-style-4" data-target="#plus-mobile-nav-toggle-nav-menu67ba79aaa9470b65cb72"> <span></span><span></span><span></span> </div> </div> <div id="plus-mobile-nav-toggle-nav-menu67ba79aaa9470b65cb72" class="plus-mobile-menu collapse navbar-collapse navbar-ex1-collapse plus-mobile-menu-content "> <div class="plus-content-editor"> <div data-elementor-type="page" data-elementor-id="4650" class="elementor elementor-4650" data-elementor-post-type="elementor_library"> <div class="elementor-element elementor-element-2bd7fc43 e-con-full e-flex e-con e-parent" data-id="2bd7fc43" data-element_type="container" data-settings="{"background_background":"classic"}" > <div class="elementor-element elementor-element-c8179e8 e-con-full e-flex e-con e-child" data-id="c8179e8" data-element_type="container"> <div class="elementor-element elementor-element-2ed0e7ed elementor-widget-mobile__width-initial elementor-widget elementor-widget-tp-accordion" data-id="2ed0e7ed" data-element_type="widget" data-widget_type="tp-accordion.default"> <div class="elementor-widget-container"> <div class="theplus-accordion-wrapper elementor-accordion " id="accordion67ba79aacc3b6" data-accordion-id="accordion67ba79aacc3b6" data-connection="" data-accordion-type="accordion" data-heightlight-text role="tablist" > <div class="theplus-accordion-item" role="tab"> <div id="elementor-tab-title-7851" class="elementor-tab-title plus-accordion-header 0 text-left " data-tab="1" aria-controls="elementor-tab-content-7851" > <span style="width:100%">Platform</span> <span class="elementor-accordion-icon elementor-accordion-icon-right" aria-hidden="true"><span class="elementor-accordion-icon-closed"><svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-right" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z"></path></svg></span><span class="elementor-accordion-icon-opened"><svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span></span> </div> <div id="elementor-tab-content-7851" class="elementor-tab-content elementor-clearfix plus-accordion-content 0 " data-tab="1" role="tabpanel" aria-labelledby="elementor-tab-title-7851" > <div class="plus-content-editor" > <div data-elementor-type="container" data-elementor-id="4646" class="elementor elementor-4646" data-elementor-post-type="elementor_library"> <div class="elementor-element elementor-element-2edb498e e-con-full e-flex e-con e-child" data-id="2edb498e" data-element_type="container" data-settings="{"background_background":"classic"}" > <div class="elementor-element elementor-element-62ab2087 dropdowncontent e-con-full e-flex e-con e-child" data-id="62ab2087" data-element_type="container"> <div class="elementor-element elementor-element-3de0a924 e-con-full e-flex e-con e-child" data-id="3de0a924" data-element_type="container"> <div class="elementor-element elementor-element-d39d5a4 e-grid e-con-boxed e-con e-child" data-id="d39d5a4" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-5e6268e9 e-flex e-con-boxed e-con e-child" data-id="5e6268e9" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-53c9e5f e-grid e-con-boxed e-con e-child" data-id="53c9e5f" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-42fca864 elementor-widget elementor-widget-heading" data-id="42fca864" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/platform/artificial-intelligence">✦ Artificial Intelligence</a></h2> </div> </div> <div class="elementor-element elementor-element-7c22f434 elementor-widget elementor-widget-heading" data-id="7c22f434" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/platform/it-service-management">IT Service Management</a></h2> </div> </div> <div class="elementor-element elementor-element-c434b8e elementor-widget elementor-widget-heading" data-id="c434b8e" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/platform/enterprise-service-management">Enterprise Service Management</a></h2> </div> </div> <div class="elementor-element elementor-element-6b41ca3b elementor-widget elementor-widget-heading" data-id="6b41ca3b" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/platform/customer-service-management">Customer Service Management</a></h2> </div> </div> <div class="elementor-element elementor-element-3f7a8813 elementor-widget elementor-widget-heading" data-id="3f7a8813" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/platform/project-management">Project Management</a></h2> </div> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-60e5ea76 e-flex e-con-boxed e-con e-child" data-id="60e5ea76" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-4a2bd24a e-grid e-con-boxed e-con e-child" data-id="4a2bd24a" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-4bd1d392 elementor-widget elementor-widget-heading" data-id="4bd1d392" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/platform/sales-management">Sales & Marketing</a></h2> </div> </div> <div class="elementor-element elementor-element-3eca47ec elementor-widget elementor-widget-heading" data-id="3eca47ec" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/platform/asset-management">Asset Management</a></h2> </div> </div> <div class="elementor-element elementor-element-7f393d76 elementor-widget elementor-widget-heading" data-id="7f393d76" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/platform/it-operations-management">IT Operations Management</a></h2> </div> </div> <div class="elementor-element elementor-element-3e285be1 elementor-widget elementor-widget-heading" data-id="3e285be1" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/platform/analytics">Analytics</a></h2> </div> </div> <div class="elementor-element elementor-element-1c4ef8d2 elementor-widget elementor-widget-heading" data-id="1c4ef8d2" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/platform/billing">Billing</a></h2> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="theplus-accordion-item" role="tab"> <div id="elementor-tab-title-7852" class="elementor-tab-title plus-accordion-header 0 text-left " data-tab="2" aria-controls="elementor-tab-content-7852" > <span style="width:100%">Software</span> <span class="elementor-accordion-icon elementor-accordion-icon-right" aria-hidden="true"><span class="elementor-accordion-icon-closed"><svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-right" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z"></path></svg></span><span class="elementor-accordion-icon-opened"><svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span></span> </div> <div id="elementor-tab-content-7852" class="elementor-tab-content elementor-clearfix plus-accordion-content 0 " data-tab="2" role="tabpanel" aria-labelledby="elementor-tab-title-7852" > <div class="plus-content-editor" > <div data-elementor-type="container" data-elementor-id="4647" class="elementor elementor-4647" data-elementor-post-type="elementor_library"> <div class="elementor-element elementor-element-1261590a e-con-full e-flex e-con e-child" data-id="1261590a" data-element_type="container" data-settings="{"background_background":"classic"}" > <div class="elementor-element elementor-element-60ea4933 dropdowncontent e-flex e-con-boxed e-con e-child" data-id="60ea4933" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-25cf4137 e-con-full e-flex e-con e-child" data-id="25cf4137" data-element_type="container"> <div class="elementor-element elementor-element-1f8aa69e e-grid e-con-full e-con e-child" data-id="1f8aa69e" data-element_type="container"> <a class="elementor-element elementor-element-300f2081 e-flex e-con-boxed e-con e-child" data-id="300f2081" data-element_type="container" data-settings="{"background_background":"classic"}" href="/haloitsm"> <div class="e-con-inner"> <div class="elementor-element elementor-element-45fd08a5 e-con-full e-flex e-con e-child" data-id="45fd08a5" data-element_type="container"> <div class="elementor-element elementor-element-50201eac elementor-widget elementor-widget-heading" data-id="50201eac" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">The unified Service Management solution, redefined for Enterprises demanding best-in-class results.</h2> </div> </div> </div> <div class="elementor-element elementor-element-45ee197f e-con-full e-flex e-con e-child" data-id="45ee197f" data-element_type="container"> <div class="elementor-element elementor-element-31fe9240 elementor-widget elementor-widget-image" data-id="31fe9240" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img loading="lazy" data-count="8" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1MDQiIGhlaWdodD0iNzYiPjxwYXRoIGQ9Ik0yIDJoNTA0djc2SDJ6IiBmaWxsPSIjZmZmIiBvcGFjaXR5PSIwIi8+PC9zdmc+" data-src="https://usehalocom9c4f9.zapwp.com/q:i/r:0/wp:1/w:1/u:https://usehalo.com/wp-content/uploads/2024/10/HaloITSM_TS_SVG.svg" loading="lazy" width="504" height="76" data-wpc-loaded="true" class="wps-ic-live-cdn wps-ic-lazy-image attachment-large size-large wp-image-1661" loading="lazy" alt="" /> </div> </div> </div> </div> </a> <a class="elementor-element elementor-element-466c9f1f e-flex e-con-boxed e-con e-child" data-id="466c9f1f" data-element_type="container" data-settings="{"background_background":"classic"}" href="/halopsa"> <div class="e-con-inner"> <div class="elementor-element elementor-element-69b6f44b e-con-full e-flex e-con e-child" data-id="69b6f44b" data-element_type="container"> <div class="elementor-element elementor-element-2a4eef2e elementor-widget elementor-widget-heading" data-id="2a4eef2e" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Intuitive, all-inclusive PSA solution, built to transform and modernise the delivery of managed IT services.</h2> </div> </div> </div> <div class="elementor-element elementor-element-7c293133 e-con-full e-flex e-con e-child" data-id="7c293133" data-element_type="container"> <div class="elementor-element elementor-element-4422c1ed elementor-widget elementor-widget-image" data-id="4422c1ed" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img loading="lazy" data-count="9" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI0NjgiIGhlaWdodD0iNzYiPjxwYXRoIGQ9Ik0yIDJoNDY4djc2SDJ6IiBmaWxsPSIjZmZmIiBvcGFjaXR5PSIwIi8+PC9zdmc+" data-src="https://usehalocom9c4f9.zapwp.com/q:i/r:0/wp:1/w:1/u:https://usehalo.com/wp-content/uploads/2024/10/HaloPSA_RZ_SVG.svg" loading="lazy" width="468" height="76" data-wpc-loaded="true" class="wps-ic-live-cdn wps-ic-lazy-image attachment-large size-large wp-image-1662" loading="lazy" alt="" /> </div> </div> </div> </div> </a> <a class="elementor-element elementor-element-68724263 e-flex e-con-boxed e-con e-child" data-id="68724263" data-element_type="container" data-settings="{"background_background":"classic"}" href="/halocrm"> <div class="e-con-inner"> <div class="elementor-element elementor-element-6176b9c1 e-con-full e-flex e-con e-child" data-id="6176b9c1" data-element_type="container"> <div class="elementor-element elementor-element-79634fed elementor-widget elementor-widget-heading" data-id="79634fed" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Unify customer-facing teams to boost leads, conversions and customer service with the all-in-one CRM.</h2> </div> </div> </div> <div class="elementor-element elementor-element-5626f70a e-con-full e-flex e-con e-child" data-id="5626f70a" data-element_type="container"> <div class="elementor-element elementor-element-1ab5b552 elementor-widget elementor-widget-image" data-id="1ab5b552" data-element_type="widget" data-widget_type="image.default"> <div class="elementor-widget-container"> <img loading="lazy" data-count="10" src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSI1MDIiIGhlaWdodD0iNzYiPjxwYXRoIGQ9Ik0yIDJoNTAydjc2SDJ6IiBmaWxsPSIjZmZmIiBvcGFjaXR5PSIwIi8+PC9zdmc+" data-src="https://usehalocom9c4f9.zapwp.com/q:i/r:0/wp:1/w:1/u:https://usehalo.com/wp-content/uploads/2024/10/HaloCRM_PE_SVG.svg" loading="lazy" width="502" height="76" data-wpc-loaded="true" class="wps-ic-live-cdn wps-ic-lazy-image attachment-large size-large wp-image-1663" loading="lazy" alt="" /> </div> </div> </div> </div> </a> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="theplus-accordion-item" role="tab"> <div id="elementor-tab-title-7853" class="elementor-tab-title plus-accordion-header 0 text-left " data-tab="3" aria-controls="elementor-tab-content-7853" > <span style="width:100%">Solutions</span> <span class="elementor-accordion-icon elementor-accordion-icon-right" aria-hidden="true"><span class="elementor-accordion-icon-closed"><svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-right" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z"></path></svg></span><span class="elementor-accordion-icon-opened"><svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span></span> </div> <div id="elementor-tab-content-7853" class="elementor-tab-content elementor-clearfix plus-accordion-content 0 " data-tab="3" role="tabpanel" aria-labelledby="elementor-tab-title-7853" > <div class="plus-content-editor" > <div data-elementor-type="container" data-elementor-id="4654" class="elementor elementor-4654" data-elementor-post-type="elementor_library"> <div class="elementor-element elementor-element-1261590a e-con-full e-flex e-con e-child" data-id="1261590a" data-element_type="container" data-settings="{"background_background":"classic"}" > <div class="elementor-element elementor-element-60ea4933 dropdowncontent e-flex e-con-boxed e-con e-child" data-id="60ea4933" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-7e54f906 e-con-full e-flex e-con e-child" data-id="7e54f906" data-element_type="container"> <div class="elementor-element elementor-element-6d4202f3 e-grid e-con-full e-con e-child" data-id="6d4202f3" data-element_type="container"> <div class="elementor-element elementor-element-5deb54c5 elementor-widget elementor-widget-heading" data-id="5deb54c5" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">By Use</h2> </div> </div> <div class="elementor-element elementor-element-225f0348 e-flex e-con-boxed e-con e-child" data-id="225f0348" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-2f3cea6 e-grid e-con-full e-con e-child" data-id="2f3cea6" data-element_type="container"> <div class="elementor-element elementor-element-1286cda elementor-widget elementor-widget-heading" data-id="1286cda" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/solutions/it-service-management">IT Service</a></h2> </div> </div> <div class="elementor-element elementor-element-2b1f8bba elementor-widget elementor-widget-heading" data-id="2b1f8bba" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/solutions/enterprise-service-management">Enterprise Service</a></h2> </div> </div> <div class="elementor-element elementor-element-459e7fa5 elementor-widget elementor-widget-heading" data-id="459e7fa5" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/halopsa/solutions/psa-software-for-telecommunications/">Telecomms</a></h2> </div> </div> <div class="elementor-element elementor-element-6e4fc0ca elementor-widget elementor-widget-heading" data-id="6e4fc0ca" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/solutions/hr-service-management">HR Service</a></h2> </div> </div> <div class="elementor-element elementor-element-3a7ed286 elementor-widget elementor-widget-heading" data-id="3a7ed286" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/halocrm/solutions/customer-service-software/">Customer Service</a></h2> </div> </div> <div class="elementor-element elementor-element-3399d3b0 elementor-widget elementor-widget-heading" data-id="3399d3b0" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/halopsa/solutions/psa-software-for-cloud-solution-providers/">Cloud Solutions</a></h2> </div> </div> <div class="elementor-element elementor-element-39d160bd elementor-widget elementor-widget-heading" data-id="39d160bd" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/solutions/facilities-service-management">Facilities</a></h2> </div> </div> <div class="elementor-element elementor-element-49ed51ea elementor-widget elementor-widget-heading" data-id="49ed51ea" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/halopsa/solutions/msp/">MSPs</a></h2> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-44c1c7e4 elementor-widget elementor-widget-heading" data-id="44c1c7e4" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/use">More ></a></h2> </div> </div> <div class="elementor-element elementor-element-40f122c9 elementor-widget elementor-widget-spacer" data-id="40f122c9" data-element_type="widget" data-widget_type="spacer.default"> <div class="elementor-widget-container"> <div class="elementor-spacer"> <div class="elementor-spacer-inner"></div> </div> </div> </div> </div> <div class="elementor-element elementor-element-2bb01faf elementor-widget-divider--view-line elementor-widget elementor-widget-divider" data-id="2bb01faf" data-element_type="widget" data-widget_type="divider.default"> <div class="elementor-widget-container"> <div class="elementor-divider"> <span class="elementor-divider-separator"> </span> </div> </div> </div> <div class="elementor-element elementor-element-1fa1a2ba e-grid e-con-full e-con e-child" data-id="1fa1a2ba" data-element_type="container"> <div class="elementor-element elementor-element-6eeecc24 elementor-widget elementor-widget-heading" data-id="6eeecc24" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">By Sector</h2> </div> </div> <div class="elementor-element elementor-element-181f6da1 e-flex e-con-boxed e-con e-child" data-id="181f6da1" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-430f431 e-grid e-con-full e-con e-child" data-id="430f431" data-element_type="container"> <div class="elementor-element elementor-element-e1f021f elementor-widget elementor-widget-heading" data-id="e1f021f" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/sectors/itsm-software-for-public-sector/">Public Sector</a></h2> </div> </div> <div class="elementor-element elementor-element-23240ec5 elementor-widget elementor-widget-heading" data-id="23240ec5" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/sectors/itsm-software-for-healthcare/">Healthcare</a></h2> </div> </div> <div class="elementor-element elementor-element-7443ebe5 elementor-widget elementor-widget-heading" data-id="7443ebe5" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/halocrm/solutions/retail/">Retail & Commerce</a></h2> </div> </div> <div class="elementor-element elementor-element-152612b4 elementor-widget elementor-widget-heading" data-id="152612b4" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/sectors/itsm-software-for-education/">Education</a></h2> </div> </div> <div class="elementor-element elementor-element-28441c33 elementor-widget elementor-widget-heading" data-id="28441c33" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/sectors/itsm-software-for-financial-services/">Financial Services</a></h2> </div> </div> <div class="elementor-element elementor-element-73295422 elementor-widget elementor-widget-heading" data-id="73295422" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/halopsa/solutions/psa-software-for-software-companies/">Software</a></h2> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-14720665 elementor-widget elementor-widget-heading" data-id="14720665" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/haloitsm/sectors/">More ></a></h2> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="theplus-accordion-item" role="tab"> <div id="elementor-tab-title-7854" class="elementor-tab-title plus-accordion-header 0 text-left " data-tab="4" aria-controls="elementor-tab-content-7854" > <span style="width:100%">Resources</span> <span class="elementor-accordion-icon elementor-accordion-icon-right" aria-hidden="true"><span class="elementor-accordion-icon-closed"><svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-right" viewBox="0 0 320 512" xmlns="http://www.w3.org/2000/svg"><path d="M285.476 272.971L91.132 467.314c-9.373 9.373-24.569 9.373-33.941 0l-22.667-22.667c-9.357-9.357-9.375-24.522-.04-33.901L188.505 256 34.484 101.255c-9.335-9.379-9.317-24.544.04-33.901l22.667-22.667c9.373-9.373 24.569-9.373 33.941 0L285.475 239.03c9.373 9.372 9.373 24.568.001 33.941z"></path></svg></span><span class="elementor-accordion-icon-opened"><svg aria-hidden="true" class="e-font-icon-svg e-fas-chevron-down" viewBox="0 0 448 512" xmlns="http://www.w3.org/2000/svg"><path d="M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z"></path></svg></span></span> </div> <div id="elementor-tab-content-7854" class="elementor-tab-content elementor-clearfix plus-accordion-content 0 " data-tab="4" role="tabpanel" aria-labelledby="elementor-tab-title-7854" > <div class="plus-content-editor" > <div data-elementor-type="container" data-elementor-id="4648" class="elementor elementor-4648" data-elementor-post-type="elementor_library"> <div class="elementor-element elementor-element-251d26d1 e-con-full e-flex e-con e-child" data-id="251d26d1" data-element_type="container" data-settings="{"background_background":"classic"}" > <div class="elementor-element elementor-element-41eaefa8 e-con-full e-flex e-con e-child" data-id="41eaefa8" data-element_type="container" data-settings="{"background_background":"classic"}" > <div class="elementor-element elementor-element-4ac6fbf7 dropdowncontent e-flex e-con-boxed e-con e-child" data-id="4ac6fbf7" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-4d48fecb e-con-full e-flex e-con e-child" data-id="4d48fecb" data-element_type="container"> <div class="elementor-element elementor-element-a832e6e elementor-widget elementor-widget-heading" data-id="a832e6e" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Customers</h2> </div> </div> <div class="elementor-element elementor-element-c9faee6 elementor-widget elementor-widget-heading" data-id="c9faee6" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a href="/hub">Customer Stories</a></h2> </div> </div> <div class="elementor-element elementor-element-6a1d9561 elementor-widget elementor-widget-heading" data-id="6a1d9561" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default"><a 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class="elementor-button-content-wrapper"> <span class="elementor-button-text">Book Demo</span> </span> </a> </div> </div> </div> <div class="elementor-element elementor-element-95e5b61 halotrialheader elementor-widget elementor-widget-button" data-id="95e5b61" data-element_type="widget" data-widget_type="button.default"> <div class="elementor-widget-container"> <div class="elementor-button-wrapper"> <a class="elementor-button elementor-size-sm" role="button" id="halo-trial"> <span class="elementor-button-content-wrapper"> <span class="elementor-button-text">Start Trial</span> </span> </a> </div> </div> </div> </div> </div> </div> </div> </div> <div data-elementor-type="wp-post" data-elementor-id="3190" class="elementor elementor-3190" data-elementor-post-type="news-list"> <div class="elementor-element elementor-element-511bce49 e-flex e-con-boxed e-con e-parent" data-id="511bce49" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-78811738 e-flex e-con-boxed e-con e-child" data-id="78811738" data-element_type="container" data-settings="{"background_background":"classic"}" > <div class="e-con-inner"> </div> </div> </div> </div> <div class="elementor-element elementor-element-5e3f8811 e-flex e-con-boxed e-con e-parent" data-id="5e3f8811" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-6ee5bab4 elementor-widget elementor-widget-theme-post-title elementor-page-title elementor-widget-heading" data-id="6ee5bab4" data-element_type="widget" data-widget_type="theme-post-title.default"> <div class="elementor-widget-container"> <h1 class="elementor-heading-title elementor-size-default">Swissport’s Centralised AWS Alarm Management with HaloITSM Integration</h1> </div> </div> <div class="elementor-element elementor-element-7ec62cbc elementor-widget-divider--view-line elementor-widget elementor-widget-divider" data-id="7ec62cbc" data-element_type="widget" data-widget_type="divider.default"> <div class="elementor-widget-container"> <div class="elementor-divider"> <span class="elementor-divider-separator"> </span> </div> </div> </div> </div> </div> <div class="elementor-element elementor-element-788ef588 e-flex e-con-boxed e-con e-parent" data-id="788ef588" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-20f15538 e-flex e-con-boxed e-con e-child" data-id="20f15538" data-element_type="container"> <div class="e-con-inner"> <div class="elementor-element elementor-element-57a9aadb elementor-widget elementor-widget-post-info" data-id="57a9aadb" data-element_type="widget" data-widget_type="post-info.default"> <div class="elementor-widget-container"> <ul class="elementor-inline-items elementor-icon-list-items elementor-post-info"> <li class="elementor-icon-list-item elementor-repeater-item-9ac4f35 elementor-inline-item" itemprop="datePublished"> <a href="https://usehalo.com/2024/12/18/"> <span class="elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date"> <time>December 18, 2024</time> </span> </a> </li> </ul> </div> </div> </div> </div> <div class="elementor-element elementor-element-519d816b e-con-full e-flex e-con e-child" data-id="519d816b" data-element_type="container"> </div> </div> </div> <div class="elementor-element elementor-element-538a5650 e-flex e-con-boxed e-con e-parent" data-id="538a5650" data-element_type="container" id="content"> <div class="e-con-inner"> <div class="elementor-element elementor-element-7666e7e9 e-con-full e-flex e-con e-child" data-id="7666e7e9" data-element_type="container"> <div class="elementor-element elementor-element-fda2a73 elementor-widget elementor-widget-text-editor" data-id="fda2a73" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>As industry leaders, Swissport is all about driving operational excellence through smart, innovative solutions; and by working together with <strong>HaloITSM</strong>, they’re setting new standards for cloud infrastructure management – making operations more <strong>efficient, reliable, and safe</strong>.</p><p>Their latest achievement? A cutting-edge integration between AWS services and HaloITSM that enhances efficiency, boosts safety, and ensures seamless cloud operations across Swissport’s global infrastructure. Here’s a peek at how it all comes together:</p> </div> </div> <div class="elementor-element elementor-element-31a00e97 elementor-widget elementor-widget-heading" data-id="31a00e97" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Cross-Account Observability</h2> </div> </div> <div class="elementor-element elementor-element-d96740e elementor-widget elementor-widget-text-editor" data-id="d96740e" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Swissport created a <strong>Central Monitoring Account</strong> within their AWS Landing Zone to centralise the monitoring of telemetry data (logs, metrics, and traces) across their AWS environment.</p><p>• <strong>CloudWatch Alarms</strong> in each member account that monitor thresholds and performance issues in real-time, capturing details like account ID and resource ARN for precise incident tracking.</p><p>• The <strong>CloudWatch Cross-Account Observability Dashboard</strong> enables Swissport to search, visualise, and analyse data seamlessly across accounts, offering a holistic view of their cloud ecosystem.</p> </div> </div> <div class="elementor-element elementor-element-264bf92 elementor-widget elementor-widget-heading" data-id="264bf92" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Event-Driven Incident Response</h2> </div> </div> <div class="elementor-element elementor-element-ddaffa4 elementor-widget elementor-widget-text-editor" data-id="ddaffa4" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Swissport’s <strong>Amazon EventBridge</strong> architecture provides centralised, automated event management:</p><p>• A centralised <strong>EventBridge Event Bus</strong> processes events from all AWS accounts, ensuring real-time visibility. When an alarm triggers in CloudWatch, EventBridge routes the event to an AWS <strong>Lambda</strong> function.</p><p>• The Lambda function then pushes the alarm details to <strong>HaloITSM</strong> through a REST API, automatically logging incidents with comprehensive data. This ensures swift assignment to the correct resolver group, aligned with Swissport’s SLAs.</p><p>• This serverless solution scales effortlessly with event volumes, providing Swissport with a flexible, cost-effective approach to automated incident response.</p> </div> </div> <div class="elementor-element elementor-element-c1ba022 elementor-widget elementor-widget-heading" data-id="c1ba022" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Automated AWS Account Onboarding</h2> </div> </div> <div class="elementor-element elementor-element-124065c elementor-widget elementor-widget-text-editor" data-id="124065c" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Swissport automates the onboarding of new AWS accounts using <strong>AWS Service Catalog</strong> and <strong>CloudFormation</strong>:</p><p>• CloudFormation templates define the infrastructure and configurations for CloudWatch alarms and EventBridge setup. When a new account joins Swissport’s AWS Organisation, these templates deploy automatically, ensuring new accounts are immediately equipped with the necessary monitoring and response capabilities.</p> </div> </div> <div class="elementor-element elementor-element-3ed833c elementor-widget elementor-widget-heading" data-id="3ed833c" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">HaloITSM Integration Details</h2> </div> </div> <div class="elementor-element elementor-element-37f2678 elementor-widget elementor-widget-text-editor" data-id="37f2678" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>We customised HaloITSM for Swissport to enhance integration efficiency:</p><p>• A <strong>dedicated service user</strong> and a specialised <strong>ticket type</strong> for AWS alerts were set up to streamline ticketing workflows.</p><p>• Halo’s <strong>REST API</strong> automates ticket creation, ensuring each alert includes relevant AWS data and is assigned to the appropriate support team for faster resolution.</p> </div> </div> <div class="elementor-element elementor-element-461f086 elementor-widget elementor-widget-heading" data-id="461f086" data-element_type="widget" data-widget_type="heading.default"> <div class="elementor-widget-container"> <h2 class="elementor-heading-title elementor-size-default">Runbook Automation</h2> </div> </div> <div class="elementor-element elementor-element-ff02378 elementor-widget elementor-widget-text-editor" data-id="ff02378" data-element_type="widget" data-widget_type="text-editor.default"> <div class="elementor-widget-container"> <p>Runbooks were designed to map AWS accounts and resources to Swissport’s resolver groups:</p><p>• Automatically creates detailed alert tickets in HaloITSM with account-specific information.</p><p>• Manages ticket lifecycle updates, providing Swissport’s teams with real-time status and resolution insights for each incident.</p><p>By combining forces, Swissport and Halo are pushing the boundaries of what’s possible with cloud management.</p> </div> </div> </div> <div class="elementor-element elementor-element-1388688 e-con-full tableofcontentstab e-flex e-con e-child" data-id="1388688" data-element_type="container"> <div class="elementor-element elementor-element-d50db87 elementor-widget elementor-widget-table-of-contents" data-id="d50db87" data-element_type="widget" data-settings="{"headings_by_tags":["h2"],"exclude_headings_by_selector":[],"marker_view":"bullets","icon":{"value":"","library":""},"container":"#content","no_headings_message":"No headings were found on this page.","hierarchical_view":"yes","min_height":{"unit":"px","size":"","sizes":[]},"min_height_tablet":{"unit":"px","size":"","sizes":[]},"min_height_mobile":{"unit":"px","size":"","sizes":[]}}" data-widget_type="table-of-contents.default"> <div 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