Trợ Giúp - Apple (VN)

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Tìm câu trả lời cho câu hỏi của bạn về việc mua hàng, vận chuyển, kiểm tra trạng thái đơn hàng, trả lại hàng, v.v." /> <meta property="og:image" content="https://as-images.apple.com/is/og-default?wid=1200&hei=630&fmt=jpeg&qlt=95&.v=1525370171638" /> <meta property="og:title" content="Trợ Giúp" /> <meta name="twitter:card" content="summary_large_image" /> <meta name="robots" content="max-image-preview:large" /> <meta property="og:url" content="https://www.apple.com/vn/shop/help" /> <meta name="description" content="Chào mừng bạn đến với phần Trợ Giúp Mua Hàng của Apple. 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<div id="globalheader"> <aside id="globalmessage-segment" lang="vi-VN" dir="ltr" class="globalmessage-segment"> <ul class="globalmessage-segment-content" data-strings="{"view":"{%STOREFRONT%} Trang Chủ Cửa Hàng","segments":{"smb":"Trang Chủ Cửa Hàng Doanh Nghiệp","eduInd":"Trang Chủ Cửa Hàng Giáo Dục","other":"Trang Chủ Cửa Hàng"},"exit":"Thoát"}"></ul> </aside> <nav id="globalnav" lang="vi-VN" dir="ltr" aria-label="Toàn Cầu" data-analytics-element-engagement-start="globalnav:onFlyoutOpen" data-analytics-element-engagement-end="globalnav:onFlyoutClose" data-store-api="https://www.apple.com/vn/shop/bag/status" data-analytics-activitymap-region-id="global nav" data-analytics-region="global nav" class="globalnav no-js"> <div class="globalnav-content"> <div class="globalnav-item globalnav-menuback"> <button class="globalnav-menuback-button" aria-label="Menu chính"> <span class="globalnav-chevron-icon"><svg height="48" viewbox="0 0 9 48" width="9" xmlns="http://www.w3.org/2000/svg"> <path 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0-1.6525.6507-2.644.6507s-1.6834-.9089-2.4787-2.0243a9.7842 9.7842 0 0 1 -1.6628-5.2776c0-3.0984 2.014-4.7405 3.9969-4.7405 1.0535 0 1.9314.6919 2.5924.6919.63 0 1.6112-.7333 2.8092-.7333a3.7579 3.7579 0 0 1 3.1604 1.5802zm-3.7284-2.8918a3.5615 3.5615 0 0 0 .8469-2.22 1.5353 1.5353 0 0 0 -.031-.32 3.5686 3.5686 0 0 0 -2.3445 1.2084 3.4629 3.4629 0 0 0 -.8779 2.1585 1.419 1.419 0 0 0 .031.2892 1.19 1.19 0 0 0 .2169.0207 3.0935 3.0935 0 0 0 2.1586-1.1368z"></path></svg></span><span class="globalnav-image-compact globalnav-link-image"><svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m15.5752 19.0792a4.2055 4.2055 0 0 0 -2.01 3.5376 4.0931 4.0931 0 0 0 2.4908 3.7542 9.7779 9.7779 0 0 1 -1.2755 2.6351c-.7941 1.1431-1.6244 2.2862-2.8878 2.2862s-1.5883-.734-3.0443-.734c-1.42 0-1.9252.7581-3.08.7581s-1.9611-1.0589-2.8876-2.3584a11.3987 11.3987 0 0 1 -1.9373-6.1487c0-3.61 2.3464-5.523 4.6566-5.523 1.2274 0 2.25.8062 3.02.8062.734 0 1.8771-.8543 3.2729-.8543a4.3778 4.3778 0 0 1 3.6822 1.841zm-6.8586-2.0456a1.3865 1.3865 0 0 1 -.2527-.024 1.6557 1.6557 0 0 1 -.0361-.337 4.0341 4.0341 0 0 1 1.0228-2.5148 4.1571 4.1571 0 0 1 2.7314-1.4078 1.7815 1.7815 0 0 1 .0361.373 4.1487 4.1487 0 0 1 -.9867 2.587 3.6039 3.6039 0 0 1 -2.5148 1.3236z"></path></svg></span><span class="globalnav-link-text">Apple</span></a> </li> <li class="globalnav-item globalnav-menu" data-topnav-flyout-item="menu" data-topnav-flyout-label="Menu" role="none"> <div class="globalnav-flyout" data-topnav-flyout="menu"> <div class="globalnav-menu-list"> <div data-analytics-element-engagement="globalnav hover - store" class="globalnav-item globalnav-item-store globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="/vn/store" data-globalnav-item-name="store" data-topnav-flyout-trigger-compact="" data-analytics-title="store" data-analytics-element-engagement="hover - store" aria-label="Cửa Hàng" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-store" data-autom="gn_store"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 55 44" width="55" xmlns="http://www.w3.org/2000/svg"> <path d="m.75 21.7812v-.0117c0-2.7246 1.4297-4.4238 3.7266-4.4238 1.7812 0 3.1699 1.1191 3.4219 2.7422l-.0059.0117h-1.0605l-.0059-.0117c-.2812-1.084-1.1836-1.7695-2.3496-1.7695-1.623 0-2.6426 1.3359-2.6426 3.4512v.0117c0 2.1152 1.0195 3.4453 2.6484 3.4453 1.1777 0 2.0742-.6035 2.3379-1.5762l.0117-.0117h1.0664v.0117c-.2812 1.5469-1.6172 2.5488-3.416 2.5488-2.2969 0-3.7324-1.6992-3.7324-4.418zm8.6104 1.9922v-4.0898h1.0195v3.8438c0 1.1367.4102 1.6816 1.418 1.6816 1.1133 0 1.7051-.6797 1.7051-1.7871v-3.7383c1.4648-.0703 1.7109-.6211 1.7109-1.7695h.9492c0 1.5-.416 2.0566-1.6406 2.3203v5.7656h-1.0195v-.9434h-.0938c-.3105.6738-.9492 1.0547-1.875 1.0547-1.4355 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0-2.4961-.6855-2.6543-1.7227zm4.4824-3.8672v-.0117c0-1.2539-.709-2.1504-1.875-2.1504-1.1719 0-1.8281.8965-1.8281 2.1504v.0117c0 1.2539.6562 2.1328 1.8281 2.1328s1.875-.8789 1.875-2.1328z"></path></svg></span><span class="globalnav-link-text">Cửa Hàng</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - mac" class="globalnav-item globalnav-item-mac globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/vn/mac/" data-globalnav-item-name="mac" data-topnav-flyout-trigger-compact="" data-analytics-title="mac" data-analytics-element-engagement="hover - mac" aria-label="Mac" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-mac" data-autom="gn_mac"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 23 44" width="23" xmlns="http://www.w3.org/2000/svg"> <path d="m8.1558 25.9987v-6.457h-.0703l-2.666 6.457h-.8907l-2.666-6.457h-.0703v6.457h-.9844v-8.4551h1.2246l2.8945 7.0547h.0938l2.8945-7.0547h1.2246v8.4551zm2.5166-1.7696c0-1.1309.832-1.7812 2.3027-1.8691l1.8223-.1113v-.5742c0-.7793-.4863-1.207-1.4297-1.207-.7559 0-1.2832.2871-1.4238.7852h-1.0195c.1348-1.0137 1.1309-1.6816 2.4785-1.6816 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-.9609v-.9318h-.0938c-.4102.6738-1.1016 1.043-1.9453 1.043-1.2246 0-2.1328-.7266-2.1328-1.8809zm4.125-.5859v-.5801l-1.6992.1113c-.9609.0645-1.3828.3984-1.3828 1.0312 0 .6445.5449 1.0195 1.2773 1.0195 1.0371.0001 1.8047-.6796 1.8047-1.5819zm6.958-2.0273c-.1641-.627-.7207-1.1367-1.6289-1.1367-1.1367 0-1.8516.9082-1.8516 2.3379 0 1.459.7266 2.3848 1.8516 2.3848.8496 0 1.4414-.3926 1.6289-1.1074h1.0195c-.1816 1.1602-1.125 2.0156-2.6426 2.0156-1.7695 0-2.9004-1.2832-2.9004-3.293 0-1.9688 1.125-3.2461 2.8945-3.2461 1.5352 0 2.4727.9199 2.6484 2.0449z"></path></svg></span><span class="globalnav-link-text">Mac</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - ipad" class="globalnav-item globalnav-item-ipad globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/vn/ipad/" data-globalnav-item-name="ipad" data-topnav-flyout-trigger-compact="" data-analytics-title="ipad" data-analytics-element-engagement="hover - ipad" aria-label="iPad" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-ipad" data-autom="gn_ipad"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 24 44" width="24" xmlns="http://www.w3.org/2000/svg"> <path d="m14.9575 23.7002c0 .902-.768 1.582-1.805 1.582-.732 0-1.277-.375-1.277-1.02 0-.632.422-.966 1.383-1.031l1.699-.111zm-1.395-4.072c-1.347 0-2.343.668-2.478 1.681h1.019c.141-.498.668-.785 1.424-.785.944 0 1.43.428 1.43 1.207v.574l-1.822.112c-1.471.088-2.303.738-2.303 1.869 0 1.154.908 1.881 2.133 1.881.844 0 1.535-.369 1.945-1.043h.094v.931h.961v-4.324c0-1.312-.862-2.103-2.403-2.103zm6.769 5.575c-1.155 0-1.846-.885-1.846-2.361 0-1.471.697-2.362 1.846-2.362 1.142 0 1.857.914 1.857 2.362 0 1.459-.709 2.361-1.857 2.361zm1.834-8.027v3.503h-.088c-.358-.691-1.102-1.107-1.981-1.107-1.605 0-2.654 1.289-2.654 3.27 0 1.986 1.037 3.269 2.654 3.269.873 0 1.623-.416 2.022-1.119h.093v1.008h.961v-8.824zm-15.394 4.869h-1.863v-3.563h1.863c1.225 0 1.899.639 1.899 1.799 0 1.119-.697 1.764-1.899 1.764zm.276-4.5h-3.194v8.455h1.055v-3.018h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.611-1.108-2.736-2.707-2.736zm-6.064 8.454h1.008v-6.316h-1.008zm-.199-8.237c0-.387.316-.704.703-.704s.703.317.703.704c0 .386-.316.703-.703.703s-.703-.317-.703-.703z"></path></svg></span><span class="globalnav-link-text">iPad</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - iphone" class="globalnav-item globalnav-item-iphone globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/vn/iphone/" data-globalnav-item-name="iphone" data-topnav-flyout-trigger-compact="" data-analytics-title="iphone" data-analytics-element-engagement="hover - iphone" aria-label="iPhone" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-iphone" data-autom="gn_iphone"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m32.7129 22.3203h3.48c-.023-1.119-.691-1.857-1.693-1.857-1.008 0-1.711.738-1.787 1.857zm4.459 2.045c-.293 1.078-1.277 1.746-2.66 1.746-1.752 0-2.848-1.266-2.848-3.264 0-1.986 1.113-3.275 2.848-3.275 1.705 0 2.742 1.213 2.742 3.176v.386h-4.541v.047c.053 1.248.75 2.039 1.822 2.039.815 0 1.366-.298 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2.338v4.09h-1.008v-3.844c0-1.119-.504-1.675-1.459-1.675-1.131 0-1.752.715-1.752 1.781v3.738h-1.008zm-2.42 4.441c-.164-.627-.721-1.136-1.629-1.136-1.137 0-1.852.908-1.852 2.338 0 1.459.727 2.384 1.852 2.384.849 0 1.441-.392 1.629-1.107h1.019c-.182 1.16-1.125 2.016-2.642 2.016-1.77 0-2.901-1.284-2.901-3.293 0-1.969 1.125-3.247 2.895-3.247 1.535 0 2.472.92 2.648 2.045zm-6.533-3.568v1.635h1.407v.844h-1.407v3.574c0 .744.282 1.06.938 1.06.182 0 .281-.006.469-.023v.85c-.2.035-.393.058-.592.058-1.301 0-1.822-.48-1.822-1.687v-3.832h-1.02v-.844h1.02v-1.635zm-4.2 5.596v-.58l-1.699.111c-.961.064-1.383.398-1.383 1.031 0 .645.545 1.02 1.277 1.02 1.038 0 1.805-.68 1.805-1.582zm-4.125.586c0-1.131.832-1.782 2.303-1.869l1.822-.112v-.574c0-.779-.486-1.207-1.43-1.207-.755 0-1.283.287-1.423.785h-1.02c.135-1.014 1.131-1.682 2.479-1.682 1.541 0 2.402.792 2.402 2.104v4.324h-.961v-.931h-.094c-.41.673-1.101 1.043-1.945 1.043-1.225 0-2.133-.727-2.133-1.881zm-7.684 1.769h-.996l-2.303-8.455h1.101l1.682 6.873h.07l1.893-6.873h1.066l1.893 6.873h.07l1.682-6.873h1.101l-2.302 8.455h-.996l-1.946-6.674h-.07z"></path></svg></span><span class="globalnav-link-text">Watch</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - airpods" class="globalnav-item globalnav-item-airpods globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/vn/airpods/" data-globalnav-item-name="airpods" data-topnav-flyout-trigger-compact="" data-analytics-title="airpods" data-analytics-element-engagement="hover - airpods" aria-label="AirPods" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-airpods" data-autom="gn_airpods"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 43 44" width="43" xmlns="http://www.w3.org/2000/svg"> <path d="m11.7153 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2.362zm0-5.631c-1.799 0-2.912 1.236-2.912 3.269 0 2.028 1.113 3.27 2.912 3.27s2.912-1.242 2.912-3.27c0-2.033-1.113-3.269-2.912-3.269zm-17.071 6.427h1.008v-6.316h-1.008zm-.199-8.238c0-.387.317-.703.703-.703.387 0 .703.316.703.703s-.316.703-.703.703c-.386 0-.703-.316-.703-.703zm-6.137 4.922 1.324-3.773h.093l1.325 3.773zm1.892-5.139h-1.043l-3.117 8.455h1.107l.85-2.42h3.363l.85 2.42h1.107zm14.868 4.5h-1.864v-3.562h1.864c1.224 0 1.898.639 1.898 1.799 0 1.119-.697 1.763-1.898 1.763zm.275-4.5h-3.193v8.455h1.054v-3.017h2.127c1.588 0 2.719-1.119 2.719-2.701 0-1.612-1.107-2.737-2.707-2.737z"></path></svg></span><span class="globalnav-link-text">AirPods</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - tv-home" class="globalnav-item globalnav-item-tv-home globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/vn/tv-home/" data-globalnav-item-name="tv-home" data-topnav-flyout-trigger-compact="" data-analytics-title="tv & home" data-analytics-element-engagement="hover - tv & home" aria-label="TV và Nhà" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-tv-home" data-autom="gn_tv-home"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 53 44" width="53" xmlns="http://www.w3.org/2000/svg"> <path d="m3.2754 18.4941h-2.7246v-.9492h6.5039v.9492h-2.7246v7.5059h-1.0547zm4.6143-.9492h1.1074l2.4844 7.0898h.0938l2.4844-7.0898h1.1074l-3.1172 8.4551h-1.043zm11.4912 6.2051v-.0117c0-1.0254.5566-1.8047 1.6992-2.3672l.3105-.1523c-.791-.8789-1.0664-1.3945-1.0664-1.9746v-.0117c0-1.0781.9199-1.8867 2.1562-1.8867 1.248 0 2.1562.7969 2.1562 1.8984v.0117c0 .832-.4863 1.4648-1.8281 2.1797l2.0742 2.2148c.2988-.6211.4395-1.3887.4395-2.2148v-.1465h.9844v.1523c0 1.1543-.2285 2.1797-.7031 2.9766l1.4766 1.5762v.0059h-1.3242l-.75-.8262c-.6562.6211-1.5703.9844-2.7656.9844-1.6816 0-2.8594-.9961-2.8594-2.4082zm2.9531 1.5176c.8613 0 1.5293-.3047 2.0098-.8145l-2.373-2.5957-.2812.1348c-.8086.3867-1.2539.9785-1.2539 1.6758v.0117c0 .9434.7676 1.5879 1.8984 1.5879zm-.0879-4.4297c1.0605-.5508 1.4004-.9785 1.4004-1.5469v-.0117c0-.6504-.4746-1.0957-1.1602-1.0957-.6738 0-1.1543.457-1.1543 1.1074v.0117c0 .4395.2402.8027.9141 1.5352zm9.2109-3.293h1.0254l4.5879 6.5801h.0938v-6.5801h1.043v8.4551h-1.0254l-4.5879-6.5566h-.0938v6.5566h-1.043zm8.7158-.3691h1.0195v3.457h.0938c.3164-.668.9082-1.0605 1.8398-1.0605 1.418 0 2.209.8379 2.209 2.3379v4.0898h-1.0195v-3.8438c0-1.1367-.4688-1.6816-1.4766-1.6816s-1.6465.6797-1.6465 1.7871v3.7383h-1.0195zm6.5068 7.0605v-.0117c0-1.125.832-1.7754 2.3027-1.8633l1.8105-.1113v-.5742c0-.7793-.4746-1.2012-1.418-1.2012-.7559 0-1.2539.2812-1.418.7734l-.0059.0176h-1.0195l.0059-.0352c.1641-.9902 1.125-1.6582 2.4727-1.6582 1.541 0 2.4023.791 2.4023 2.1035v4.3242h-1.0195v-.9316h-.0938c-.3984.6738-1.0605 1.043-1.9102 1.043-1.2012 0-2.1094-.7266-2.1094-1.875zm.9902-7.4238h1.207l1.0371 1.9922h-.8906zm1.3301 8.4141c1.0371 0 1.793-.6797 1.793-1.582v-.5742l-1.6875.1055c-.9609.0586-1.3828.3984-1.3828 1.0254v.0117c0 .6387.5449 1.0137 1.2773 1.0137z"></path></svg></span><span class="globalnav-link-text">TV & Nhà</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - entertainment" class="globalnav-item globalnav-item-entertainment globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/vn/services/" data-globalnav-item-name="entertainment" data-topnav-flyout-trigger-compact="" data-analytics-title="entertainment" data-analytics-element-engagement="hover - entertainment" aria-label="Giải Trí" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-entertainment" data-autom="gn_entertainment"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 39 44" width="39" xmlns="http://www.w3.org/2000/svg"> <path d="m.75 21.7754v-.0117c0-2.666 1.5176-4.418 3.832-4.418 1.875 0 3.1934 1.0547 3.5273 2.6602l.0117.0586h-1.0664l-.0176-.0586c-.3457-1.0898-1.1953-1.6875-2.4551-1.6875-1.6758 0-2.7539 1.3477-2.7539 3.4453v.0117c0 2.127 1.0605 3.4512 2.7598 3.4512 1.5117 0 2.5312-.9668 2.5312-2.3965v-.2051h-2.373v-.9258h3.4277v1.0312c0 2.0859-1.4297 3.4688-3.5918 3.4688-2.3379 0-3.832-1.7227-3.832-4.4238zm8.874-4.0137c0-.3867.3164-.7031.7031-.7031s.7031.3164.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031zm.1875 1.9219h1.0195v6.3164h-1.0195zm2.4463 4.5527v-.0117c0-1.125.832-1.7754 2.3027-1.8633l1.8105-.1113v-.5742c0-.7793-.4746-1.2012-1.418-1.2012-.7559 0-1.2539.2812-1.418.7734l-.0059.0176h-1.0195l.0059-.0352c.1641-.9902 1.125-1.6582 2.4727-1.6582 1.541 0 2.4023.791 2.4023 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class="globalnav-link-text">Giải Trí</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - accessories" class="globalnav-item globalnav-item-accessories globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="/vn/shop/accessories/all" data-globalnav-item-name="accessories" data-topnav-flyout-trigger-compact="" data-analytics-title="accessories" data-analytics-element-engagement="hover - accessories" aria-label="Phụ Kiện" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-accessories" data-autom="gn_accessories"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 49 44" width="49" xmlns="http://www.w3.org/2000/svg"> <path d="m1.0781 17.5449h3.1875c1.5879 0 2.7129 1.0957 2.7129 2.7012v.0117c0 1.6055-1.125 2.7246-2.7129 2.7246h-2.1328v3.0176h-1.0547zm1.0547.9375v3.5625h1.8633c1.207 0 1.9043-.6621 1.9043-1.7754v-.0117c0-1.1133-.6973-1.7754-1.9043-1.7754zm6.3779-1.3066h1.0195v3.457h.0938c.3164-.668.9082-1.0605 1.8398-1.0605 1.418 0 2.209.8379 2.209 2.3379v4.0898h-1.0195v-3.8438c0-1.1367-.4688-1.6816-1.4766-1.6816s-1.6465.6797-1.6465 1.7871v3.7383h-1.0195zm6.8232 6.5977v-4.0898h1.0195v3.8438c0 1.1367.4102 1.6816 1.418 1.6816 1.1133 0 1.7051-.6797 1.7051-1.7871v-3.7383h1.0195v6.3164h-1.0195v-.9434h-.0938c-.3105.6738-.9492 1.0547-1.875 1.0547-1.4355 0-2.1738-.8438-2.1738-2.3379zm1.875 4.1484c0-.3867.3164-.7031.7031-.7031s.7031.3164.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031zm8.4502-10.377h1.0547v4.1074h.0938l3.7031-4.1074h1.3242l-3.3809 3.6504 3.6914 4.8047h-1.3652l-3.0527-4.0723-1.0137 1.1191v2.9531h-1.0547v-8.4551zm7.4912.2168c0-.3867.3164-.7031.7031-.7031s.7031.3164.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031zm.1875 1.9219h1.0195v6.3164h-1.0195zm2.5049 3.1816v-.0059c0-1.9512 1.1133-3.2871 2.8301-3.2871s2.7598 1.2773 2.7598 3.1641v.3984h-4.5469c.0293 1.3066.75 2.0684 1.875 2.0684.8555 0 1.3828-.4043 1.5527-.7852l.0234-.0527h1.0195l-.0117.0469c-.2168.8555-1.1191 1.6992-2.6074 1.6992-1.8047 0-2.8945-1.2656-2.8945-3.2461zm2.2324-6.0527h1.2305l1.418 1.9922h-1.0781l-.9082-1.3301h-.0938l-.9082 1.3301h-1.0781l1.418-1.9922zm-1.1719 5.5078h3.4922c-.1055-1.248-.7969-1.8398-1.7285-1.8398-.9375 0-1.6523.6387-1.7637 1.8398zm1.0898 5.6016c0-.3867.3164-.7031.7031-.7031s.7031.3164.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031zm4.9014-8.2383h1.0195v.9492h.0938c.3164-.668.9082-1.0605 1.8398-1.0605 1.418 0 2.209.8379 2.209 2.3379v4.0898h-1.0195v-3.8438c0-1.1367-.4688-1.6816-1.4766-1.6816s-1.6465.6797-1.6465 1.7871v3.7383h-1.0195z"></path></svg></span><span class="globalnav-link-text">Phụ Kiện</span></span></a> </li> </ul> </div> <div data-analytics-element-engagement="globalnav hover - support" class="globalnav-item globalnav-item-support globalnav-item-menu"> <ul class="globalnav-submenu-trigger-group" role="none"> <li class="globalnav-submenu-trigger-item"> <a href="https://www.apple.com/vn/support/" data-globalnav-item-name="support" data-topnav-flyout-trigger-compact="" data-analytics-title="support" data-analytics-element-engagement="hover - support" aria-label="Hỗ Trợ" class="globalnav-link globalnav-submenu-trigger-link globalnav-link-support" data-autom="gn_support"><span class="globalnav-link-text-container"><span class="globalnav-image-regular globalnav-link-image"><svg height="44" viewbox="0 0 38 44" width="38" xmlns="http://www.w3.org/2000/svg"> <path d="m1.0781 17.5449h1.0547v3.6562h4.6406v-3.6562h1.0547v8.4551h-1.0547v-3.8496h-4.6406v3.8496h-1.0547zm8.3408 5.3027v-.0117c0-2.0273 1.1133-3.2637 2.9121-3.2637s2.9121 1.2363 2.9121 3.2637v.0117c0 2.0215-1.1133 3.2637-2.9121 3.2637s-2.9121-1.2422-2.9121-3.2637zm2.4023-5.6426h1.0195l1.459 1.7578h-.9492l-1.0195-1.2305-1.0195 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3.2637s-2.9121-1.2422-2.9121-3.2637zm4.7812 0v-.0117c0-1.4941-.6738-2.3613-1.8691-2.3613s-1.8691.8672-1.8691 2.3613v.0117c0 1.4883.6738 2.3613 1.8691 2.3613s1.8691-.873 1.8691-2.3613zm-2.5723 5.0742c0-.3867.3164-.7031.7031-.7031s.7031.3164.7031.7031-.3164.7031-.7031.7031-.7031-.3164-.7031-.7031z"></path></svg></span><span class="globalnav-link-text">Hỗ Trợ</span></span></a> </li> </ul> </div> </div> </div> </li> <li class="globalnav-item globalnav-search" data-topnav-flyout-label="Tìm kiếm trên apple.com" data-analytics-title="open - search field" data-autom="globalnav-search"> <a role="button" id="globalnav-menubutton-link-search" class="globalnav-link globalnav-link-search" href="/vn/search" data-topnav-flyout-trigger-regular="" data-topnav-flyout-trigger-compact="" aria-label="Tìm kiếm trên apple.com" data-analytics-title="open - search field"><span class="globalnav-image-regular"><svg xmlns="http://www.w3.org/2000/svg" width="15px" height="44px" viewbox="0 0 15 44"> <path d="M14.298,27.202l-3.87-3.87c0.701-0.929,1.122-2.081,1.122-3.332c0-3.06-2.489-5.55-5.55-5.55c-3.06,0-5.55,2.49-5.55,5.55 c0,3.061,2.49,5.55,5.55,5.55c1.251,0,2.403-0.421,3.332-1.122l3.87,3.87c0.151,0.151,0.35,0.228,0.548,0.228 s0.396-0.076,0.548-0.228C14.601,27.995,14.601,27.505,14.298,27.202z M1.55,20c0-2.454,1.997-4.45,4.45-4.45 c2.454,0,4.45,1.997,4.45,4.45S8.454,24.45,6,24.45C3.546,24.45,1.55,22.454,1.55,20z"></path> </svg> </span><span class="globalnav-image-compact"><svg height="48" viewbox="0 0 17 48" width="17" xmlns="http://www.w3.org/2000/svg"> <path d="m16.2294 29.9556-4.1755-4.0821a6.4711 6.4711 0 1 0 -1.2839 1.2625l4.2005 4.1066a.9.9 0 1 0 1.2588-1.287zm-14.5294-8.0017a5.2455 5.2455 0 1 1 5.2455 5.2527 5.2549 5.2549 0 0 1 -5.2455-5.2527z"></path></svg></span></a> <div id="globalnav-submenu-search" class="globalnav-flyout globalnav-submenu" aria-labelledby="globalnav-menubutton-link-search"> <div class="globalnav-flyout-scroll-container"> <div class="globalnav-flyout-content globalnav-submenu-content"> <form class="globalnav-searchfield" action="/vn/search" method="get"> <div class="globalnav-searchfield-wrapper"> <input class="globalnav-searchfield-input" placeholder="Tìm kiếm trên apple.com" aria-label="Tìm kiếm trên apple.com" autocorrect="off" autocapitalize="off" autocomplete="off"></input><input id="globalnav-searchfield-src" type="hidden" name="src" value=""></input><input type="hidden" name="type" value=""></input><input type="hidden" name="page" value=""></input><input type="hidden" name="locale" value=""></input><button class="globalnav-searchfield-reset" aria-label="Xóa tìm kiếm" tabindex="-1" type="button"> <span class="globalnav-image-regular"><svg height="14" viewbox="0 0 14 14" width="14" xmlns="http://www.w3.org/2000/svg"> <path d="m7 .0339a6.9661 6.9661 0 1 0 6.9661 6.9661 6.9661 6.9661 0 0 0 -6.9661-6.9661zm2.798 8.9867a.55.55 0 0 1 -.778.7774l-2.02-2.02-2.02 2.02a.55.55 0 0 1 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class="as-localnav-menucta-chevron"></span> </label> </div> </div> </div> </div> </div> </nav> <label class="as-localnav-curtain" id="as-localnav-curtain" for="as-localnav-menustate" data-original-aria-hidden aria-hidden="true"></label> <div role="main"> <div id="root"></div> <noscript> <div class="as-l-container"> <div class="rf-help-page" data-autom="help-page"> <div class="rf-help-header row"> <div class="rf-help-leftheader column large-8 small-12"> <div> <h1 class="rf-help-headertitle"><span>Chúng tôi có thể giúp gì?</span></h1> <p class="rf-help-headerdescription">Chúng tôi muốn đem đến cho bạn trải nghiệm mua hàng đơn giản nhất, dễ dàng nhất có thể. Nhưng chúng tôi biết bạn có thể sẽ có vài thắc mắc. Hãy đọc tiếp để biết chi tiết về việc mua, vận chuyển, kiểm tra trạng thái đơn hàng, v.v.</p> </div> </div> <div class="rf-help-rightheader column large-4 small-12"> <div class="rf-help-yourself"><h2 class="rf-help-yourselftitle">Giúp bản thân.</h2> <p class="rf-help-yourselfdescription">Kiểm tra trạng thái đơn hàng, theo dõi hoặc thay đổi đơn hàng, v.v.</p> <a href="https://secure.store.apple.com/vn/shop/order/list" data-slot-name="TopSection" data-feature-name="Astro Link" data-display-name="AOS: OrderStatus" class="icon icon-after icon-chevronright rf-help-orderslink">Vào đơn hàng của bạn</a></div> </div> </div> <div class="rf-help-content"> <ol class="rf-help-categorylist row"> <li class="rf-help-categoryitem column large-4 small-12"> <div class="rf-help-categoryitemcontainer"> <h2 class="rf-help-categorytitle"> iPhone </h2> <ul class="bullet-list"> <li>Nơi Mua</li> <li>Tình Trạng Đơn Hàng</li> <li>Hỗ Trợ và Hướng Dẫn</li> <li>Thông Tin Bổ Sung</li> </ul> <div class="rf-help-learnmore"> <a href="/vn/shop/help/iphone" data-slot-name="MainSection" data-display-name="Tìm hiểu thêm<span class="visuallyhidden">về iPhone</span>" data-autom="learnMore_0" class="icon icon-after icon-chevronright">Tìm hiểu thêm<span class="visuallyhidden">về iPhone</span></a> </div> </div> </li> <li class="rf-help-categoryitem column large-4 small-12"> <div class="rf-help-categoryitemcontainer"> <h2 class="rf-help-categorytitle"> Sản Phẩm Độc Quyền trên Cửa Hàng Trực Tuyến </h2> <ul class="bullet-list"> <li>Khắc</li> <li>Tùy Chỉnh Mac Của Bạn</li> </ul> <div class="rf-help-learnmore"> <a href="/vn/shop/help/online_store_exclusives" data-slot-name="MainSection" data-display-name="Tìm hiểu thêm<span class="visuallyhidden">về ưu đãi chỉ có trên Cửa Hàng Trực Tuyến của Apple</span>" data-autom="learnMore_1" class="icon icon-after icon-chevronright">Tìm hiểu thêm<span class="visuallyhidden">về ưu đãi chỉ có trên Cửa Hàng Trực Tuyến của Apple</span></a> </div> </div> </li> <li class="rf-help-categoryitem column large-4 small-12"> <div class="rf-help-categoryitemcontainer"> <h2 class="rf-help-categorytitle"> Vận Chuyển & Giao Hàng </h2> <ul class="bullet-list"> <li>Thông Báo Giao Hàng</li> <li>Dự Kiến Vận Chuyển & Giao Hàng</li> <li>Các Câu Hỏi Thường Gặp về Giao Hàng</li> <li>Vấn Đề với Đơn Hàng Của Bạn</li> <li>Hạn Chế Vận Chuyển</li> </ul> <div class="rf-help-learnmore"> <a href="/vn/shop/help/shipping_delivery" data-slot-name="MainSection" data-display-name="Tìm hiểu thêm<span class="visuallyhidden">về vận chuyển và giao hàng</span>" data-autom="learnMore_2" class="icon icon-after icon-chevronright">Tìm hiểu thêm<span class="visuallyhidden">về vận chuyển và giao hàng</span></a> </div> </div> </li> <li class="rf-help-categoryitem column large-4 small-12"> <div class="rf-help-categoryitemcontainer"> <h2 class="rf-help-categorytitle"> Tài khoản Apple </h2> <ul class="bullet-list"> <li>Lợi Ích Của Tài khoản Apple</li> <li>Tìm Hoặc Đặt Lại Mật Khẩu</li> <li>Quản Lý Tài Khoản Của Bạn</li> </ul> <div class="rf-help-learnmore"> <a href="/vn/shop/help/your_account" data-slot-name="MainSection" data-display-name="Tìm hiểu thêm<span class="visuallyhidden">về tài khoản của bạn</span>" data-autom="learnMore_3" class="icon icon-after icon-chevronright">Tìm hiểu thêm<span class="visuallyhidden">về tài khoản của bạn</span></a> </div> </div> </li> <li class="rf-help-categoryitem column large-4 small-12"> <div class="rf-help-categoryitemcontainer"> <h2 class="rf-help-categorytitle"> Thanh toán </h2> <ul class="bullet-list"> <li>Phương Thức Thanh Toán</li> <li>Hỗ Trợ Tài Chính</li> <li>Thuế GTGT & Hóa Đơn</li> <li>Bảo Mật</li> </ul> <div class="rf-help-learnmore"> <a href="/vn/shop/help/payments" data-slot-name="MainSection" data-display-name="Tìm hiểu thêm<span class="visuallyhidden">về thanh toán</span>" data-autom="learnMore_4" class="icon icon-after icon-chevronright">Tìm hiểu thêm<span class="visuallyhidden">về thanh toán</span></a> </div> </div> </li> <li class="rf-help-categoryitem column large-4 small-12"> <div class="rf-help-categoryitemcontainer"> <h2 class="rf-help-categorytitle"> Xem & Thay Đổi Đơn Hàng </h2> <ul class="bullet-list"> <li>Kiểm Tra Trạng Thái Đơn Hàng</li> <li>Theo Dõi Đơn Hàng</li> <li>Chỉnh Sửa Đơn Hàng</li> <li>Hủy Đơn Hàng</li> <li> Xem hoặc In Hóa Đơn </li> </ul> <div class="rf-help-learnmore"> <a href="/vn/shop/help/viewing_changing_orders" data-slot-name="MainSection" data-display-name="Tìm hiểu thêm<span class="visuallyhidden">về việc thay đổi và xem đơn hàng</span>" data-autom="learnMore_5" class="icon icon-after icon-chevronright">Tìm hiểu thêm<span class="visuallyhidden">về việc thay đổi và xem đơn hàng</span></a> </div> </div> </li> <li class="rf-help-categoryitem column large-4 small-12"> <div class="rf-help-categoryitemcontainer"> <h2 class="rf-help-categorytitle"> Trả hàng </h2> <ul class="bullet-list"> <li>Chính Sách Trả Hàng</li> </ul> <div class="rf-help-learnmore"> <a href="/vn/shop/help/returns_refund" data-slot-name="MainSection" data-display-name="Tìm hiểu thêm<span class="visuallyhidden">về hoàn tiền và trả hàng</span>" data-autom="learnMore_6" class="icon icon-after icon-chevronright">Tìm hiểu thêm<span class="visuallyhidden">về hoàn tiền và trả hàng</span></a> </div> </div> </li> <li class="rf-help-categoryitem column large-4 small-12"> <div class="rf-help-categoryitemcontainer"> <h2 class="rf-help-categorytitle"> Chính sách </h2> <ul class="bullet-list"> <li>Chính Sách Bảo Mật</li> <li>Chính Sách Quyền Riêng Tư</li> <li>Điều Khoản và Điều Kiện Bán Hàng</li> <li>Bảo Hành Phần Cứng</li> <li>Điều Khoản Sử Dụng Trang</li> <li>Thông Tin Giấy Phép Phần Mềm</li> <li>Thông Tin Pháp Lý</li> </ul> <div class="rf-help-learnmore"> <a href="/vn/shop/help/policies" data-slot-name="MainSection" data-display-name="Tìm hiểu thêm<span class="visuallyhidden">về chính sách của Cửa Hàng Trực Tuyến của Apple</span>" data-autom="learnMore_7" class="icon icon-after 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Giao hàng miễn phí cho tất cả đơn hàng.</li></ul></div> <div class="footnotes" role="list" aria-label="chú thích"> </div> <p>Chúng tôi sử dụng vị trí của bạn để hiển thị cho bạn các lựa chọn giao hàng nhanh hơn. Chúng tôi đã tìm thấy vị trí của bạn bằng địa chỉ IP của bạn hoặc vì bạn đã nhập vị trí đó trong lần truy cập Apple trước đó.</p> </div> <nav class="as-globalfooter-breadcrumbs" aria-label="Dẫn hướng trang" role="navigation"> <a href="https://www.apple.com/vn/" data-feature-name="Breadcrumb" data-display-name="Apple" class="home as-globalfooter-breadcrumbs-home" data-autom="footer"> <span class="as-globalfooter-breadcrumbs-home-icon" aria-hidden="true"></span> <span class="as-globalfooter-breadcrumbs-home-label">Apple</span> </a> <div class="as-globalfooter-breadcrumbs-path"> <ol class="as-globalfooter-breadcrumbs-list" typeof="BreadcrumbList"> <li class="as-globalfooter-breadcrumbs-item" property="itemListElement" typeof="ListItem"> <span property="item">Trợ Giúp</span> <meta property="position" content="1" /> </li> </ol> </div> </nav> <nav role="navigation" aria-label="Thêm Liên Kết Tới Apple Store" class="as-globalfooter-directory with-5-columns"> <div 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