Consumer rights and complaints | New Zealand Government

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It's easy to turn JavaScript on - <a href="https://web.archive.org/web/20240406224354/https://turnonjs.com/" target="_blank" rel="noopener noreferrer external">find out how to enable JavaScript in your browser</a>. </div> </div> </div> </noscript> <div class="container hub-page-container page-content class-HubPage"> <div class="row title-row"> <div class="col-md-8 col-md-offset-1"> <h1 id="toplink" tabindex="-1">Consumer rights and complaints</h1> </div> </div> <div class="row main-row"> <div class="col-md-8 col-md-offset-1"> <ul class="links-list accordion-list"> <li class="link"> <div class="accordion-item"> <a href="/web/20240406224354/https://www.govt.nz/browse/consumer-rights-and-complaints/your-consumer-rights/"> <span class="accordion-item__wrap-title"> <span>Your consumer rights</span> </span> </a> </div> </li> <li> <details class="accordion-item"> <summary class="accordion-item-button accordion-trigger"> <span class="accordion-icon" aria-hidden="true"></span> <h2> <span class="accordion-title">How to complain</span> </h2> </summary> <div class="accordion-content"> <ul> <li class="subhub-child"> <h3 class="imitate-h4"> <a href="/web/20240406224354/https://www.govt.nz/browse/consumer-rights-and-complaints/how-to-complain/complain-about-something-you-bought/">Complain about something you bought</a> </h3> <p>If you buy products that do not work like they鈥檙e meant to, are faulty, or have not arrived in time or in acceptable condition, the Consumer Guarantees Act gives you the right to claim a refund, repair or replacement. </p> </li> <li class="subhub-child"> <h3 class="imitate-h4"> <a href="/web/20240406224354/https://www.govt.nz/browse/consumer-rights-and-complaints/how-to-complain/complain-about-a-tv-or-radio-programme-or-an-ad/">Complain about a TV or radio programme or an ad</a> </h3> <p>If you think a TV or radio programme hasn't followed the broadcasting standards, or an ad (on TV, radio, the internet or in print) hasn't followed the advertising standards, you can complain to the relevant authorities.</p> </li> <li class="subhub-child"> <h3 class="imitate-h4"> <a href="/web/20240406224354/https://www.govt.nz/browse/consumer-rights-and-complaints/how-to-complain/complain-about-your-financial-services-provider/">Complain about your financial services provider</a> </h3> <p>If you have a problem with your bank, insurance company or financial adviser, you can make a complaint.</p> </li> <li class="subhub-child"> <h3 class="imitate-h4"> <a href="/web/20240406224354/https://www.govt.nz/browse/consumer-rights-and-complaints/how-to-complain/complain-about-your-utility-provider/">Complain about your utility provider</a> </h3> <p>Make a complaint if you have a problem with your electricity, gas, water, phone, internet or an issue with access to shared property for broadband installations.</p> </li> <li class="subhub-child"> <h3 class="imitate-h4"> <a href="/web/20240406224354/https://www.govt.nz/browse/consumer-rights-and-complaints/how-to-complain/privacy-complaints/">Complain about a privacy breach</a> </h3> <p>You can complain if your personal information is being revealed without your agreement or if an organisation refuses to let you see information about you.</p> </li> </ul> </div> </details> </li> <li> <details class="accordion-item"> <summary class="accordion-item-button accordion-trigger"> <span class="accordion-icon" aria-hidden="true"></span> <h2> <span class="accordion-title">Debt and credit records</span> </h2> </summary> <div class="accordion-content"> <ul> <li class="subhub-child"> <h3 class="imitate-h4"> <a href="/web/20240406224354/https://www.govt.nz/browse/consumer-rights-and-complaints/debt-and-credit-records/what-is-a-credit-record/">What is a credit record</a> </h3> <p>Find out what is on a credit record, who can access your credit record, and your rights to change information on it.</p> </li> <li class="subhub-child"> <h3 class="imitate-h4"> <a href="/web/20240406224354/https://www.govt.nz/browse/consumer-rights-and-complaints/debt-and-credit-records/check-your-own-credit-report/">Check your own credit record</a> </h3> <p>You can get your credit report for free. If your information is wrong, you can get your record corrected.</p> </li> <li class="subhub-child"> <h3 class="imitate-h4"> <a href="/web/20240406224354/https://www.govt.nz/browse/consumer-rights-and-complaints/debt-and-credit-records/debt-collection-and-repossession/">Debt collection and repossession</a> </h3> <p>Know your rights when a debt collector demands payment or takes your stuff because you cannot pay your bills.</p> </li> </ul> </div> </details> </li> <li class="link"> <div class="accordion-item"> <a href="/web/20240406224354/https://www.govt.nz/browse/consumer-rights-and-complaints/consumer-laws/"> <span class="accordion-item__wrap-title"> <span>Consumer laws</span> </span> </a> </div> </li> </ul> </div> </div> <div class="row bottom-row"> <div class="col-md-8 col-md-offset-1"> <div class="block-hidden hidden "> </div> </div> </div> </div> </div> <div class="footer" aria-label="Footer" role="contentinfo"> <div class="container container__links"> <div class="row"> <div class="col-md-4"> <div class="info-section"> <h2>Contact NZ government</h2> <ul> <li><a href="/web/20240406224354/https://www.govt.nz/organisations/"> A-Z of government agencies</a> </li> <li><a href="/web/20240406224354/https://www.govt.nz/about/contact-details-by-topic/"> Contact details by topic</a> </li> </ul> </div> </div> <div class="col-md-4"> <div class="info-section"> <h2>About this website</h2> <ul> <li><a href="/web/20240406224354/https://www.govt.nz/about/about-this-website/"> About Govt.nz</a> </li> <li><a href="/web/20240406224354/https://www.govt.nz/about/about-this-website/feedback-about-the-govt-nz-website/"> Feedback about Govt.nz</a> </li> <li><a href="/web/20240406224354/https://www.govt.nz/about/about-this-website/govt-nz-scope/"> The scope of Govt.nz</a> </li> </ul> </div> </div> <div class="col-md-4"> <div class="info-section"> <h2>Using this website</h2> <ul> <li><a href="/web/20240406224354/https://www.govt.nz/about/about-this-website/accessibility-statement/"> Accessibility </a> </li> <li><a href="/web/20240406224354/https://www.govt.nz/about/using-this-website/copyright-and-attribution/"> Copyright</a> </li> <li><a href="/web/20240406224354/https://www.govt.nz/about/using-this-website/privacy/"> Privacy</a> </li> <li><a href="/web/20240406224354/https://www.govt.nz/about/using-this-website/terms-of-use/"> Terms of use</a> </li> </ul> </div> </div> </div> </div> <div class="container container__logo"> <div class="footer-logo"> <a href="/web/20240406224354/https://www.govt.nz/" class="ga-track-logo-footer-aog" data-ga-event="click" data-ga-category="Navigation" data-ga-action="Footer-logo" data-ga-label="@attr:href"> <span class="sr-only"><span lang="mi">Te K膩wanatanga o Aotearoa</span> / </span> <img width="318" height="72" src="/web/20240406224354im_/https://www.govt.nz/resources/themes/dia-theme/images/logo/nzgovt-logo-white.svg?m=1711332202" alt="New Zealand Government" loading="lazy"> </a> </div> <a href="/web/20240406224354/https://www.govt.nz/browse/consumer-rights-and-complaints/" id="shielded-logo" aria-label="Shielded" hidden> <svg xmlns="http://www.w3.org/2000/svg" aria-hidden="true" width="40" height="40" viewbox="0 0 192 192"><circle cx="96" cy="96" r="96" fill="#445e5c"></circle><circle cx="96" cy="95" r="87" fill="#fff"></circle><path fill="#445e5c" d="M96 11a84 84 0 0 0 0 168z"></path><g fill="none" stroke="#fff" stroke-linecap="round" stroke-width="3"><path stroke-dasharray="6" d="M96 50.5H48a2.5 2.5 0 0 0-2.5 2.5v70a2.5 2.5 0 0 0 2.5 2.5h48"></path><path stroke-dasharray="7 6" d="M99.76 135.5h-43a2 2 0 0 0-1.76 1.11l-4 8a2 2 0 0 0 .08 1.94c.37.6 1 .95 3.71.95h44.79"></path></g><g fill="none" stroke="#445e5c"><path stroke-width="6" d="M96 52h47a1 1 0 0 1 1 1v70a1 1 0 0 1-1 1H96"></path><path stroke-width="3" d="M96 135.5h39a2 2 0 0 1 1.79 1.11l4 8a2 2 0 0 1-1.79 2.89H96"></path><path stroke-width="2" d="M96 141h43m-37-5v5m8.5-5 .5 5m8-5 1 5m7-5 4 11"></path></g></svg> </a> </div> </div> <script type="application/javascript" src="/web/20240406224354js_/https://www.govt.nz/resources/themes/dia-theme/dist/scripts.min.js?m=1711332202"></script> <script src="https://web.archive.org/web/20240406224354js_/https://staticcdn.co.nz/embed/embed.js"></script> <script> (function () { window.onload = function(){ var frameName = new ds07o6pcmkorn({ openElementId: "#shielded-logo", modalID: "modal", }); frameName.init(); } document.getElementById('shielded-logo').removeAttribute("hidden"); })(); </script> <p id="print-date" class="print-date print-only"><span class="print-date__title">Date printed</span> 07 April 2024</p> <script type="text/javascript" src="/web/20240406224354js_/https://www.govt.nz/_Incapsula_Resource?SWJIYLWA=719d34d31c8e3a6e6fffd425f7e032f3&ns=4&cb=868835515" async></script></body> </html>

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Consumer rights and complaints | New Zealand Government