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.Button{margin-right:0}.Login__popup__close{position:absolute;right:15px;top:15px;display:-webkit-box;display:-ms-flexbox;display:flex;width:25px;height:25px;background-image:url(/app/themes/liveagent/assets/images/icon-close.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center;cursor:pointer;-webkit-transition:opacity .3s;transition:opacity .3s}.Login__popup__close:active,.Login__popup__close:focus,.Login__popup__close:hover{opacity:.6}.Login__popup.active{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login{padding:0 !important;margin-left:30px !important;-webkit-transition:opacity .3s;transition:opacity .3s}.Button--login:active .tooltip,.Button--login:focus .tooltip,.Button--login:hover .tooltip{display:-webkit-box;display:-ms-flexbox;display:flex}.Button--login span{font-size:0}.Button--login span::before{content:"";display:block;width:17px;height:100%;background-image:url(/app/themes/liveagent/assets/images/icon-login.svg);background-repeat:no-repeat;background-size:100% auto;background-position:center}.Button--login .tooltip{position:absolute;top:49px;display:none;margin-left:9px;padding:8px 25px;font-size:14px;line-height:21px !important;text-align:center;word-break:keep-all;color:#212121;-webkit-box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);box-shadow:0 3px 20px 0 rgba(0,0,0,0.16);background-color:#fff;border-radius:4px;-webkit-transform:translateX(-50%);-ms-transform:translateX(-50%);transform:translateX(-50%)}.Button--login .tooltip::before{position:absolute;top:-10px;left:calc(50% - 10px);background:0;width:0;height:0;border-style:solid;border-width:0 10px 10px;border-color:transparent transparent #fff}body.no-scroll{overflow:hidden;height:100%}#app{padding-top:90px}#app .Header{background-color:#fff;background-color:var(--header-background);position:fixed;top:0;z-index:99991;width:100%;height:90px;padding:.9375em 0}#app .Header .wrapper{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__logo{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__logo a{display:block;width:100%;height:100%;padding:.9375em .9375em .9375em 0}#app .Header__logo a img{display:block;max-width:8.125em;height:1.875em}#app .Header__items{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:end;-ms-flex-pack:end;justify-content:flex-end;-webkit-box-align:center;-ms-flex-align:center;align-items:center}#app .Header__navigation.active{height:100vh;-webkit-transition:height .3s ease-out;transition:height .3s ease-out;display:block;overflow-y:scroll;padding-bottom:1.5em;-webkit-box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);box-shadow:0 .25em .375em 0 rgba(0,0,0,0.06);border-top:1px solid #e4e5e9}#app .Header__navigation.active>div{opacity:1;height:auto;-webkit-transition:opacity .5s ease;transition:opacity .5s ease;-webkit-transition-delay:.1s;transition-delay:.1s;display:block}#app .Header__navigation.active.mobile-active .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active .Header__navigation__promo{margin-left:3em;padding-bottom:1em;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active .menu-item-description{color:#65676b;color:var(--font-color-level3);display:block;font-size:.75em;line-height:1.5;font-weight:400;margin-top:-0.1875em;width:calc(100% - 2.0625em);white-space:break-spaces}#app .Header__navigation.active.mobile-active ul.nav>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul{-webkit-transition:height .6s ease;transition:height .6s ease;overflow:hidden}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li{padding:0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile{display:-webkit-box;display:-ms-flexbox;display:flex;position:relative;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;top:.25em;left:1em;margin-top:.9em;color:#2570ed !important;z-index:1;pointer-events:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a{display:-webkit-box;display:-ms-flexbox;display:flex;width:100%;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;padding:14px 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.show-only-mobile a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-product li.current-menu-item{background-color:#feefe0}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-overview li.current-menu-item{background-color:#f3e6ff}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-use-for li.current-menu-item{background-color:#dfeafd}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-company li.current-menu-item{background-color:#fee0e4}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li.label-learn li.current-menu-item{background-color:#daf4e7}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li.active>ul.active>li>ul{display:block}#app .Header__navigation.active.mobile-active ul.nav>li>a{padding:0 1.25em}#app .Header__navigation.active.mobile-active ul.nav>li>a::before{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul{overflow:hidden;-webkit-transition:height .6s ease;transition:height .6s ease}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li a{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active>a{background-color:#edeff3}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.active ul.active{display:-webkit-box;display:-ms-flexbox;display:flex}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-integrations{display:none}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li.label-sub>a{display:none !important}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul{background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li{padding-block:.625em;margin-bottom:0;background-color:#f9f9fa}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li .icon{left:1em;margin-top:.7em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;width:100%;padding:0 3.125em}#app .Header__navigation.active.mobile-active ul.nav>li>ul>li>ul>li>a::after{content:unset}#app .Header__navigation.active.mobile-active ul.nav>li ul li a{padding:0 1.25em}#app .Header__navigation__promo{max-width:11.5em;cursor:pointer;width:100%;height:80px;background-size:cover}#app .Header__navigation__promo *{width:100%}#app .Header__navigation__buttons__mobile{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:reverse;-ms-flex-direction:column-reverse;flex-direction:column-reverse;padding-top:.5em}#app .Header__navigation__buttons__mobile .Button{width:100%}#app .Header__navigation__buttons__mobile .Button--login{text-align:left;height:auto}#app .Header__navigation__buttons__mobile .Button--login span{padding:0 1.25em;font-size:1rem;line-height:3.75;margin:0}#app .Header__navigation__buttons__mobile .Button--full{margin:.5em 1.25em;width:calc(100% - 2.5em)}#app .Header__navigation__buttons a.Button{display:none;max-height:3em;margin-right:1.5em;padding-inline:1em}#app .Header__navigation__buttons a.Button.Button--login{margin:0}#app .Header__navigation__buttons a.Button.Button--outline{display:-webkit-box;display:-ms-flexbox;display:flex;width:6.25em}#app .Header__navigation__buttons a.Button span{white-space:nowrap}#app .Header__navigation ul.nav{position:relative;margin-bottom:0}#app .Header__navigation ul.nav li{position:static;-webkit-user-select:none;-moz-user-select:none;-ms-user-select:none;user-select:none}#app .Header__navigation ul.nav li.one-column ul{left:-1.5625em}#app .Header__navigation ul.nav li.one-column ul li{padding:0 2.8125em}#app .Header__navigation ul.nav li.one-column ul li ul{padding-bottom:0}#app .Header__navigation ul.nav li.one-column ul li ul li{padding:0}#app .Header__navigation ul.nav li a{color:#050505;color:var(--main-nav-font-color);position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-ms-flex-pack:justify;justify-content:space-between;font-size:16px;line-height:60px;font-weight:600;text-decoration:none}#app .Header__navigation ul.nav li a::before{background-color:#fa9531;background-color:var(--main-nav-underline);content:"";position:absolute;bottom:.8125em;left:50%;width:0;height:.1875em;-webkit-transition:all .3s;transition:all .3s}#app .Header__navigation ul.nav li.menu-item-has-children a::after{content:"\e821";font-family:fontello,sans-serif;font-size:.75rem;font-weight:900;display:inline-block;margin-left:.625em;width:.75em}#app .Header__navigation ul.nav li.menu-item-has-children.active>a::after{-webkit-transform:rotate(180deg);-ms-transform:rotate(180deg);transform:rotate(180deg)}#app .Header__navigation ul.nav li.menu-item-has-children ul li a::before{content:unset}#app .Header__navigation ul.nav ul{position:relative}#app .Header__navigation ul.nav ul.active{display:block}#app .Header__navigation ul.nav ul li{width:100%}#app .Header__navigation ul.nav ul a{color:#050505 !important;color:var(--main-nav-submenu-font-color) !important;font-size:14px;line-height:30px;font-weight:600;white-space:nowrap;text-align:left}#app .Header__navigation ul.nav ul a[href="#"]{margin-bottom:1.25em;font-size:.875rem;line-height:0;cursor:default;padding:.625em 0}#app .Header__navigation ul.nav ul ul{display:-webkit-box;display:-ms-flexbox;display:flex;position:static;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-flow:wrap column;flex-flow:wrap column;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start}#app .Header__navigation ul.nav ul ul li{position:relative;display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:horizontal;-webkit-box-direction:normal;-ms-flex-flow:wrap row;flex-flow:wrap row;-webkit-box-pack:start;-ms-flex-pack:start;justify-content:flex-start;-webkit-box-align:center;-ms-flex-align:center;align-items:center;width:100%;margin-bottom:1.25em;padding:0;overflow:visible}#app .Header__navigation ul.nav ul ul li.label a{position:relative;width:100%;overflow:hidden}#app .Header__navigation ul.nav ul ul li.label a::after{background-color:#fa9531;background-color:var(--primary-color);color:#fff;color:var(--font-color-light);content:"";position:absolute;top:.5em;right:0;display:inline-block !important;padding:.125em .25em;border-radius:.125em;font-size:.625em;line-height:1;text-transform:uppercase}#app .Header__navigation ul.nav ul ul li.label-new a::after{content:"new"}#app .Header__navigation ul.nav ul ul li.label-top a::after{content:"top"}#app .Header__navigation ul.nav ul ul li.label-trending a::after{content:"trending"}#app .Header__navigation ul.nav ul ul li .icon{width:1.25rem;height:1.25rem;display:block;position:absolute;pointer-events:none;z-index:1;left:.15em;top:.25em}#app .Header__navigation ul.nav ul ul li::after{content:"";position:absolute;left:-1.25em;bottom:-0.625em;height:calc(100% + 1.25em);width:0;background-color:#feefe0;-webkit-transition:all .5s ease;transition:all .5s ease}#app .Header__navigation ul.nav ul ul li:hover::after{width:100%}#app .Header__navigation ul.nav ul ul li a{padding-left:2.0625em;z-index:1}#app .Header__navigation ul.nav ul ul li:first-of-type{padding-right:0}#app .Header__navigation .icon-header-menu{left:0;width:1.5em;background-size:8.8em}#app .Header__navigation .icon-header-menu::before{width:1.5rem;height:1.5rem;display:block;position:absolute;pointer-events:none;z-index:1;content:"";font-size:1.25rem;left:0;top:.125em}#app .Header__navigation .icon-header-menu-whatsapp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -152px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-wordpress:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -16px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-prestashop:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -234px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-magento:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) 4px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-shopify:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -81px 1px;background-size:8.8em}#app .Header__navigation .icon-header-menu-mailchimp:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -105px 0;background-size:8.8em}#app .Header__navigation .icon-header-menu-pipedrive:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -132px 2px;background-size:8.8em}#app .Header__navigation .icon-header-menu-slack:before{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -36px 2px;background-size:8.8em}#app .Header__navigation .label-overview a[href="#"],#app .Header__navigation .label-overview .icon,#app .Header__navigation .label-overview li::before{color:#ae54fd !important}#app .Header__navigation .label-overview .sub-menu{width:100%}#app .Header__navigation .label-overview ::after{background-color:#f3e6ff !important}#app .Header__navigation .label-product a[href="#"],#app .Header__navigation .label-product .icon{color:#fa9531 !important}#app .Header__navigation .label-product ::after{background-color:#feefe0 !important}#app .Header__navigation .label-use-for a[href="#"],#app .Header__navigation .label-use-for .icon{color:#2570ed !important}#app .Header__navigation .label-use-for ::after{background-color:#dfeafd !important}#app .Header__navigation .label-integrations{padding:0 4.375em 0 1.875em !important}#app .Header__navigation .label-integrations ul li{padding:0 !important;margin:0 !important}#app .Header__navigation .label-integrations a[href="#"]{color:#ababab !important}#app .Header__navigation .label-integrations>*{position:relative;z-index:1}#app .Header__navigation .label-integrations ::after{background-color:#f5f5f7 !important;left:-0.625em !important;bottom:.125em !important;height:1.875em !important;z-index:0}#app .Header__navigation .label-integrations li:last-child a{color:#ababab !important;font-size:.75rem !important}#app .Header__navigation .label-learn a[href="#"],#app .Header__navigation .label-learn .icon{color:#07b65d !important}#app .Header__navigation .label-learn ::after{background-color:#daf4e7 !important}#app .Header__navigation .label-company a[href="#"],#app .Header__navigation .label-company .icon{color:#f72f49 !important}#app .Header__navigation .label-company ::after{background-color:#fee0e4 !important}#app .Header__navigation .label-liveagent a[href="#"],#app .Header__navigation .label-liveagent .icon{color:#48c6ce !important}#app .Header__navigation .label-liveagent ::after{background-color:#e4f7f8 !important}#app .Header__navigation .label-sub a[href="#"]{color:transparent !important}#app .Header__navigation .show-only-mobile{display:none}#app .Header__mobile__hamburger{cursor:pointer;margin-right:-0.25em}#app .Header__mobile__hamburger .line{width:1.65em;height:.125em;background-color:#050505;border-radius:8px;display:block;margin:.35em auto;-webkit-transition:all .3s ease-in-out;transition:all .3s ease-in-out}#app .Header__mobile__hamburger.active .line:nth-child(2){opacity:0}#app .Header__mobile__hamburger.active .line:nth-child(1){-webkit-transform:translateY(8px) rotate(45deg);-ms-transform:translateY(8px) rotate(45deg);transform:translateY(8px) rotate(45deg)}#app .Header__mobile__hamburger.active .line:nth-child(3){-webkit-transform:translateY(-8px) rotate(-45deg);-ms-transform:translateY(-8px) rotate(-45deg);transform:translateY(-8px) rotate(-45deg)}.admin-bar #app .Header{top:3em}.admin-bar #app .Header__navigation{top:8.625em}html[lang=de-DE] .Header__navigation .icon-header-menu,html[lang=et] .Header__navigation .icon-header-menu,html[lang=es-ES] .Header__navigation .icon-header-menu,html[lang=hr] .Header__navigation .icon-header-menu,html[lang=lv-LV] .Header__navigation .icon-header-menu,html[lang=lt-LT] .Header__navigation .icon-header-menu,html[lang=ru-RU] .Header__navigation .icon-header-menu,html[lang=sk-SK] .Header__navigation .icon-header-menu,html[lang=vi-VN] .Header__navigation .icon-header-menu{left:0;width:1.5em !important;background-size:11.375em !important}html[lang=de-DE] .Header__navigation .icon-header-menu-wordpress,html[lang=et] .Header__navigation .icon-header-menu-wordpress,html[lang=es-ES] .Header__navigation .icon-header-menu-wordpress,html[lang=hr] .Header__navigation .icon-header-menu-wordpress,html[lang=lv-LV] .Header__navigation .icon-header-menu-wordpress,html[lang=lt-LT] .Header__navigation .icon-header-menu-wordpress,html[lang=ru-RU] .Header__navigation .icon-header-menu-wordpress,html[lang=sk-SK] .Header__navigation .icon-header-menu-wordpress,html[lang=vi-VN] .Header__navigation .icon-header-menu-wordpress{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) -1.1875em 0}html[lang=de-DE] .Header__navigation .icon-header-menu-magento,html[lang=et] .Header__navigation .icon-header-menu-magento,html[lang=es-ES] .Header__navigation .icon-header-menu-magento,html[lang=hr] .Header__navigation .icon-header-menu-magento,html[lang=lv-LV] .Header__navigation .icon-header-menu-magento,html[lang=lt-LT] .Header__navigation .icon-header-menu-magento,html[lang=ru-RU] .Header__navigation .icon-header-menu-magento,html[lang=sk-SK] .Header__navigation .icon-header-menu-magento,html[lang=vi-VN] .Header__navigation .icon-header-menu-magento{background:url(/app/themes/liveagent/assets/images/icons-menu-integrations.png) .25em 0}html[lang=bg-BG] .Header__navigation__buttons .Button,html[lang=lv-LV] .Header__navigation__buttons .Button{padding-left:1.714em;padding-right:1.714em}html[lang=vi-VN] .Header .Button--login{margin-left:1.75em !important}@media(min-width:768px){.Header__flags--mainmenu .Header__flags--region-asia{margin-top:1em}.Header__flags--region{width:calc(33.3333333333% - 1em);float:right;margin-right:0}.Header__flags--region ul{display:block}.Header__flags--region ul li{margin-right:0}.Header__flags--region-europe{float:left;width:66.6666666667%;height:100%;margin-bottom:0}.Header__flags--region-switchers{display:none}#app .LoginBlock{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:center;-ms-flex-pack:center;justify-content:center;margin:0 !important;height:calc(100vh - 90px);padding:0 !important}#app .LoginBlock .wrapper::after{position:absolute;content:"";height:160%;width:100%;top:50%;left:0;-webkit-transform:translateY(-50%);-ms-transform:translateY(-50%);transform:translateY(-50%);background:url(/app/themes/liveagent/assets/images/login_bg.png?ver=3.1) center center no-repeat;background-size:contain}#app .LoginBlock .wrapper>.elementor-widget-wrap{padding:5em 7.25em !important}#app .LoginBlock .wrapper h1{font-size:2.5rem;line-height:1.33}#app .LoginBlock .wrapper .elementor-widget-text-editor{margin:0 auto}}@media(min-width:1024px){.Header__flags__mobile{display:none}.Header__flags{display:block}.Header__flags--item-toggle{padding:0 1.25em}.Header__flags--item-toggle h3{display:none}.Header__flags--mainmenu{position:absolute;overflow:visible;border-radius:1rem;padding:1.75em 0 1.75em 3em;width:auto;height:auto;min-width:32rem;top:4em;left:auto;right:6.5em;-webkit-box-shadow:0 .18em 4em 0 rgba(0,0,0,0.15);box-shadow:0 .18em 4em 0 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Choose the ideal help desk software for your website and raise your customer service to the moon." hreflang="en-US" onover-preload="1">Menu Item<div class="menu-item-description">Многоканална платформа за клиентско обслужване</div></a></li> <li id="menu-item-730800" class="icn-menu-ticketing menu-item menu-item-type-post_type menu-item-object-page menu-item-730800"><svg class="icon icon-menu-ticketing"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-ticketing"></use></svg><a href="https://www.liveagent.bg/software-za-upravlenie-na-zapitvania/" title="Разгледайте селекция от най-използваните софтуери за управление на запитвания на пазара. Изберете идеалния инструмент за управление на запитвания и издигнете клиентското си обслужване до най-високо ниво." hreflang="bg-BG" onover-preload="1">Запитвания<div class="menu-item-description">Усъвършенствана система за управление на запитвания</div></a></li> <li id="menu-item-348860" class="icn-menu-live-chat menu-item menu-item-type-post_type menu-item-object-page menu-item-348860"><svg class="icon icon-menu-live-chat"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-live-chat"></use></svg><a href="https://www.liveagent.bg/live-chat-software/" title="Открийте топ 15 лайв чат софтуери за 2024 с LiveAgent и постигнете нови нива на клиентска ангажираност. Насладете се на безплатен тестов период без изискване за кредитна карта и се възползвайте от надеждно и бързо обслужване в реално време. Подобрете клиентското изживяване и увеличете лоялността на посетителите с иновативни функции и проактивни покани за чат. Започнете безплатно и повишете продуктивността на екипа си още днес!" hreflang="bg-BG" onover-preload="1">Лайв чат<div class="menu-item-description">Най-бързият лайв чат на пазара</div></a></li> </ul> </li> <li id="menu-item-348877" class="label-sub label-product menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348877"><a href="#" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG">sub</a> <ul class="sub-menu"> <li id="menu-item-902429" class="icn-thumbsup menu-item menu-item-type-custom menu-item-object-custom menu-item-902429"><svg class="icon icon-thumbsup"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#thumbsup"></use></svg><a href="https://www.liveagent.bg/software-za-klientsko-obsluzhvane-v-socialnite-medii/" title="LiveAgent is a help desk solution that connects multiple channels in one interface. Find out more about LiveAgent and its business/industry benefits." hreflang="bg-BG" onover-preload="1">Социални медии<div class="menu-item-description">Отговаряйте на последователите си директно през LiveAgent</div></a></li> <li id="menu-item-730799" class="icn-phone menu-item menu-item-type-post_type menu-item-object-page menu-item-730799"><svg class="icon icon-phone"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#phone"></use></svg><a href="https://www.liveagent.bg/software-za-kontakten-centar/" title="Многоканалният софтуер за телефонна централа LiveAgent дава на сътрудниците ви възможността да осигурят персонализирано обслужване на клиентите ви. Вижте новостите в клиентското обслужване сега." hreflang="bg-BG" onover-preload="1">Телефонна централа<div class="menu-item-description">Вграден софтуер за телефонна централа</div></a></li> <li id="menu-item-874247" class="icn-lightbulb menu-item menu-item-type-custom menu-item-object-custom menu-item-874247"><svg class="icon icon-lightbulb"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#lightbulb"></use></svg><a href="https://www.liveagent.bg/softuer-za-baza-znaniya/" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. Подобрете клиентското изживяване с високо оценения софтуер за база знания." hreflang="bg-BG" onover-preload="1">База знания<div class="menu-item-description">Предложете възможности за самообслужване</div></a></li> </ul> </li> <li id="menu-item-348883" class="label-use-for menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348883"><a href="#" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG">Използвайте за</a> <ul class="sub-menu"> <li id="menu-item-348845" class="icn-menu-business-solutions menu-item menu-item-type-post_type menu-item-object-page menu-item-348845"><svg class="icon icon-menu-business-solutions"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-business-solutions"></use></svg><a href="https://www.liveagent.bg/biznes/" title="Liveagent е хелп деск софтуер, който се адаптира към нуждите на различните бизнес модели. Вижте как LiveAgent се вписва във вашата ниша. Образователни институции и НПО разчитат на LiveAgent." hreflang="bg-BG" onover-preload="1">Бизнес решения<div class="menu-item-description">Различни бизнеси, различни решения</div></a></li> <li id="menu-item-348861" class="icn-shop menu-item menu-item-type-post_type menu-item-object-page menu-item-348861"><svg class="icon icon-shop"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#shop"></use></svg><a href="https://www.liveagent.bg/promishlenost/" title="Открийте как LiveAgent може да трансформира клиентското обслужване във вашата индустрия с безплатен 30-дневен пробен период. Независимо дали сте в здравеопазването или автомобилния сектор, нашият софтуер е ценно решение без такси за включване и 24/7 клиентска поддръжка. Подобрете взаимодействията с клиентите и намалете времето за отговор днес!" hreflang="bg-BG" onover-preload="1">Решения за различни отрасли<div class="menu-item-description">Адаптирайте LiveAgent според индустрията си</div></a></li> <li id="menu-item-730786" class="icn-menu-use-cases menu-item menu-item-type-post_type_archive menu-item-object-ms_success-stories menu-item-730786"><svg class="icon icon-menu-use-cases"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-use-cases"></use></svg><a href="https://www.liveagent.bg/istorii-na-uspeha/" title="Различни компании и услуги са представени в този текст, като включват хостинг услуги, блог платформа, електронен магазин и енергийна компания. Сред тях са Habrahabr, Finančná Správa, E-ville и EON." hreflang="bg-BG" onover-preload="1">Конкретна цел<div class="menu-item-description">Един продукт, много възможни цели</div></a></li> </ul> </li> <li id="menu-item-348884" class="label-integrations menu-item menu-item-type-custom menu-item-object-custom current-menu-ancestor current-menu-parent menu-item-has-children menu-item-348884"><a href="#" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG">Интеграции</a> <ul class="sub-menu"> <li id="menu-item-951152" class="icon-header-menu icon-header-menu-whatsapp menu-item menu-item-type-custom menu-item-object-custom menu-item-951152"><a href="https://www.liveagent.bg/integracii/whatsapp/" title="LiveAgent предлага интеграция с WhatsApp, която позволява на потребителите лесно да отговарят на съобщения в WhatsApp от таблото си в LiveAgent." hreflang="bg-BG" onover-preload="1">WhatsApp</a></li> <li id="menu-item-730787" class="icon-header-menu icon-header-menu-wordpress menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730787"><a href="https://www.liveagent.bg/integracii/wordpress/" title="Вдигнете нивото на клиентското си обслужване на сайтовете си в WordPress. Интеграцията с WordPress на LiveAgent ви позволява да слагате бутон за чат на сайтовете си." hreflang="bg-BG" onover-preload="1">WordPress</a></li> <li id="menu-item-730788" class="icon-header-menu icon-header-menu-prestashop menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730788"><a href="https://www.liveagent.bg/integracii/prestashop/" title="Ако искате клиентите ви да се свързват по-бързо с вас, обмислете добавянето на бутон за лайв чат в Prestashop уебсайта си с нашата интеграция с LvieAgent." hreflang="bg-BG" onover-preload="1">Prestashop</a></li> <li id="menu-item-730793" class="icon-header-menu icon-header-menu-magento menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730793"><a href="https://www.liveagent.bg/integracii/magento/" title="Интегрирайте Магенто 2 с LiveAgent и подобрете работния си процес. Ще следите клиентските поръчки чрез запитванията и можете да използвате само една платформа." hreflang="bg-BG" onover-preload="1">Magento</a></li> <li id="menu-item-730790" class="icon-header-menu icon-header-menu-shopify menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730790"><a href="https://www.liveagent.bg/integracii/shopify/" title="Ако искате клиентите ви да се свързват по-бързо с вас, обмислете интеграция на LiveAgent с Shopify. Тази интеграция ви позволява да настроите бутон за лайв чат в електронния си магазин." hreflang="bg-BG" onover-preload="1">Shopify</a></li> <li id="menu-item-730791" class="icon-header-menu icon-header-menu-mailchimp menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730791"><a href="https://www.liveagent.bg/integracii/mailchimp/" title="Софтуерът за управление на запитвания може да върши толкова много допълнителни неща с интеграция с Mailchimp за LiveAgent. Интеграцията с Mailchimp ви позволява да управлявате контактите си през help desk-а си." hreflang="bg-BG" onover-preload="1">Mailchimp</a></li> <li id="menu-item-730798" class="icon-header-menu icon-header-menu-pipedrive menu-item menu-item-type-post_type menu-item-object-ms_integrations menu-item-730798"><a href="https://www.liveagent.bg/integracii/pipedrive/" title="Следете новите си клиенти и сделки с интеграцията на PipeDrive в LiveAgent. С тази интеграция ще разполагате с всичката си информация в едно табло за управление за улесняване и оптимизиране на работния процес." hreflang="bg-BG" onover-preload="1">PipeDrive</a></li> <li id="menu-item-730792" class="icon-header-menu icon-header-menu-slack menu-item menu-item-type-post_type menu-item-object-ms_integrations current-menu-item menu-item-730792"><a href="https://www.liveagent.bg/integracii/slack/" aria-current="page" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG">Slack</a></li> <li id="menu-item-348886" class="button-more-integrations menu-item menu-item-type-custom menu-item-object-custom menu-item-348886"><a href="/integracii/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="bg-BG" onover-preload="1">Още интерграции</a></li> </ul> </li> </ul> </li> <li id="menu-item-348882" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348882"><a href="#" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG">Ресурси</a> <ul class="sub-menu"> <li id="menu-item-348888" class="label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348888"><a href="#" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG">Научете повече</a> <ul class="sub-menu"> <li id="menu-item-730797" class="icn-graduation menu-item menu-item-type-post_type_archive menu-item-object-ms_academy menu-item-730797"><svg class="icon icon-graduation"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#graduation"></use></svg><a href="https://www.liveagent.bg/akademiya/" title="Добре дошли в Академията LiveAgent – единственият ресурс за клиентско обслужване, който някога ще ви трябва. Открийте всичко за комуникацията с клиенти, управление на тикети, клиентска психология и още. Научете как да избегнете лошото обслужване и вдъхновете се от експертни изказвания и стратегии. Посетете ни и подобрете обслужването си днес!" hreflang="bg-BG" onover-preload="1">Академия<div class="menu-item-description">Станете експерт в клиентското обслужване</div></a></li> <li id="menu-item-730796" class="icn-menu-templates menu-item menu-item-type-post_type_archive menu-item-object-ms_templates menu-item-730796"><svg class="icon icon-menu-templates"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-templates"></use></svg><a href="https://www.liveagent.bg/shabloni/" title="Seeking professional email templates? Look no further. LiveAgent provides free email templates for marketing, sales, live chat, and help desk purposes." hreflang="bg-BG" onover-preload="1">Шаблони<div class="menu-item-description">Гъвкави шаблони за всякакви случаи</div></a></li> <li id="menu-item-886716" class="icn-menu-checklists menu-item menu-item-type-custom menu-item-object-custom menu-item-886716"><svg class="icon icon-menu-checklists"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-checklists"></use></svg><a href="https://www.liveagent.bg/checklists/" title="Streamline your workflow and complete any task efficiently. Choose from a variety of checklists and start improving immediately." hreflang="bg-BG" onover-preload="1">Контролни списъци<div class="menu-item-description">Как да се справите с процесите си</div></a></li> </ul> </li> <li id="menu-item-348879" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348879"><a href="#" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG">sub</a> <ul class="sub-menu"> <li id="menu-item-348957" class="icn-pencil menu-item menu-item-type-custom menu-item-object-custom menu-item-348957"><svg class="icon icon-pencil"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#pencil"></use></svg><a href="https://www.liveagent.bg/blog/" title="Learn with LiveAgent. We share articles about customer service, live chat software, call center setup, self-service support, and more!" hreflang="bg-BG" onover-preload="1">Блог<div class="menu-item-description">Новини за клиентското обслужване и LiveAgent</div></a></li> <li id="menu-item-730795" class="icn-menu-glossary menu-item menu-item-type-post_type_archive menu-item-object-ms_glossary menu-item-730795"><svg class="icon icon-menu-glossary"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-glossary"></use></svg><a href="https://www.liveagent.bg/klientsko-obslujvane-termini/" title="Learn about customer service terminology and jargon inside the LiveAgent glossary and get better every single day." hreflang="bg-BG" onover-preload="1">Терминологичен речник<div class="menu-item-description">Научете термините в клиентското обслужване</div></a></li> <li id="menu-item-730794" class="icn-menu-directory menu-item menu-item-type-post_type_archive menu-item-object-ms_directory menu-item-730794"><svg class="icon icon-menu-directory"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-directory"></use></svg><a href="https://www.liveagent.bg/papka/" title="Намерете контактите на екипите за обслужване на клиенти на популярни компании като Apple, Adobe, и Disney в LiveAgent. Разгледайте нашия директория и лесно се свържете с нужната поддръжка." hreflang="bg-BG" onover-preload="1">Указател<div class="menu-item-description">Пълен списък с контактите на различни хелп дескове</div></a></li> </ul> </li> <li id="menu-item-348880" class="label-sub label-learn menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348880"><a href="#" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG">sub</a> <ul class="sub-menu"> <li id="menu-item-348915" class="icn-menu-typing-test menu-item menu-item-type-post_type menu-item-object-page menu-item-348915"><svg class="icon icon-menu-typing-test"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-typing-test"></use></svg><a href="https://www.liveagent.bg/test-za-skorost-na-vavezhdane/" title="Изпробвайте уменията си за въвеждане с безплатния тест на LiveAgent. Научете скоростта си на писане за броени минути и се упражнявайте безплатно, за да я подобрите." hreflang="bg-BG" onover-preload="1">Тест за скорост на писане<div class="menu-item-description">Подобрете скоростта си на писане</div></a></li> <li id="menu-item-961717" class="icn-menu-reviews menu-item menu-item-type-custom menu-item-object-custom menu-item-961717"><svg class="icon icon-menu-reviews"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-reviews"></use></svg><a href="https://www.liveagent.bg/reviews/" title="Reviews for software are crucial in determining the right fit for your needs. They can help you understand the features, functionality, and cost of the software, and even broaden your horizons and change your opinion. Good reviews are created by adjusting the software as you would use it in your daily work to guarantee relevance for readers." hreflang="bg-BG" onover-preload="1">Отзиви<div class="menu-item-description">Разгледайте отзивите за различни софтуери</div></a></li> <li id="menu-item-730811" class="icn-menu-support-portal menu-item menu-item-type-custom menu-item-object-custom menu-item-730811"><svg class="icon icon-menu-support-portal"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#menu-support-portal"></use></svg><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Помощ<div class="menu-item-description">Статии с инструкции и упътвания</div></a></li> </ul> </li> <li id="menu-item-348890" class="label-company menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children menu-item-348890"><a href="#" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG">За компанията</a> <ul class="sub-menu"> <li id="menu-item-348962" class="icn-heart menu-item menu-item-type-post_type menu-item-object-ms_about menu-item-348962"><svg class="icon icon-heart"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#heart"></use></svg><a href="https://www.liveagent.bg/za-nas/otnosno-liveagent/" title="Открийте как LiveAgent, първият help desk софтуер, трансформира клиентското обслужване с иновации и ефективност от 2004 г. насам. Присъединете се към над 150 милиона потребители и над 40 000 бизнеса, които се доверяват на нашия софтуер за отлично обслужване в реално време. Запишете се за безплатен 14-дневен пробен период и усетете разликата!" hreflang="bg-BG" onover-preload="1">За нас<div class="menu-item-description">Запознайте се с екипа зад продукта</div></a></li> <li id="menu-item-348934" class="icn-trophy menu-item menu-item-type-post_type menu-item-object-page menu-item-348934"><svg class="icon icon-trophy"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#trophy"></use></svg><a href="https://www.liveagent.bg/nagradi-i-sertifikati/" title="Отличното клиентско обслужване започва с по-добър help desk софтуер. Цените започват от $15/месец. Започнете с 14-дневен тест период. Базиран на облак или на място." hreflang="bg-BG" onover-preload="1">Награди<div class="menu-item-description">Нашите награди и постижения</div></a></li> </ul> </li> </ul> </li> <li id="menu-item-730812" class="menu-item menu-item-type-post_type_archive menu-item-object-ms_features menu-item-730812"><a href="https://www.liveagent.bg/funkcii/" title="Открийте всички функционалности на LiveAgent, водещ многоканален help desk софтуер, създаден да оптимизира управлението на тикети и клиентските запитвания. Автоматизирайте процесите, предотвратете сблъсъци между служители и подобрете клиентското обслужване с помощта на разнообразни функции като оценяване на служителите, управление на работно време и лесно прикачване на файлове. Разширете възможностите си с LiveAgent!" hreflang="bg-BG" onover-preload="1">Функции</a></li> <li id="menu-item-803030" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-803030"><a href="/ceni/" title="Explore LiveAgent's flexible pricing plans starting at just $9 per month. Whether you're a small, medium, or large business, we offer tailored solutions to enhance your customer support. Enjoy features like AI assistance, extensive integrations, and more, with a 14-day free trial. Visit now to find the perfect plan for your business needs!" hreflang="bg-BG" onover-preload="1">Цени</a></li> </ul></div> <div class="Header__flags__mobile"> </div> <div class="Header__navigation__buttons__mobile"> <a href="/testov-period/" class="Button Button--full" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1"> <span>Тествай безплатно</span> </a> <a href="/vhod/" class="Button Button--login" title="Влезте във Вашия LiveAgent профил и управлявайте клиентското си обслужване ефективно! Не разполагате с профил? Създайте го сега и започнете безплатния си тестов период без ангажименти. LiveAgent предлага иновативни решения за по-бърз растеж и подобрена обратна връзка от клиентите." hreflang="bg-BG" onover-preload="1"> <span>Влизане</span> <span class="tooltip">Влизане</span> </a> </div> </div> <div class="Header__navigation__buttons"> <a href="/demo/" class="Button Button--outline" title="Искате ли да научите повече за LiveAgent? Поискайте безплатна демонстрация, за да научите повече за LiveAgent и как може да ви помогне да успеете." hreflang="bg-BG" onover-preload="1"> <span>Демо</span> </a> <a href="/testov-period/" class="Button Button--full" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1"> <span>Тествай безплатно</span> </a> <a href="/vhod/" class="Button Button--login" title="Влезте във Вашия LiveAgent профил и управлявайте клиентското си обслужване ефективно! Не разполагате с профил? Създайте го сега и започнете безплатния си тестов период без ангажименти. LiveAgent предлага иновативни решения за по-бърз растеж и подобрена обратна връзка от клиентите." hreflang="bg-BG" onover-preload="1"> <span>Влизане</span> <span class="tooltip">Влизане</span> </a> </div>  <div class="Header__flags"> <div class="text-2 widget_text"><div class="Header__flags__title h4">Change language</div> <div class="textwidget"> <div class="Header__flags--main"> <ul> <li class="Header__flags--item Header__flags--item-active Header__flags--item-bg" lang="bg"><span id="languageSwitcher-toggle" class="Header__flags--item-toggle"><img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="1"></span> <div class="Header__flags--mainmenu"> <input class="input--region hidden" name="regions" type="radio" id="europe"> <label class="Header__flags--region-switcher" for="europe">Европа</label> <input class="input--region hidden" name="regions" type="radio" id="asia"> <label class="Header__flags--region-switcher" for="asia">Азия</label> <input class="input--region hidden" name="regions" type="radio" id="mideast"> <label class="Header__flags--region-switcher" for="mideast">Средния Изток</label> <input class="input--region hidden" name="regions" type="radio" id="america"> <label class="Header__flags--region-switcher" for="america">Америка</label> <div class="Header__flags--regions"> <div class="Header__flags--region Header__flags--region-europe"> <div class="Header__flags--region-title h4">Европа</div> <ul> <li class="Header__flags--item Header__flags--item-bg" data-region="europe" lang="bg"> <span class="Header__flags--item-link active"> <img decoding="async" class="Header__flags--item-flag" aria-label="bg" alt="bg" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/bg.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="2"> Български </span> </li> <li class="Header__flags--item Header__flags--item-cs" data-region="europe" lang="cs"> <a class="Header__flags--item-link" href="https://www.live-agent.cz/integrace/slack/" title="Chatujte se svými kolegy kdykoli chcete, aniž byste museli opustit svůj help desk. Integrace se službou Slack pro LiveAgent vám přináší zprávy tak, abyste je nepropásly." hreflang="cs-CZ" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="cs" alt="cs" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/cz.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="3"> Čeština </a> </li> <li class="Header__flags--item Header__flags--item-da" data-region="europe" lang="da"> <a class="Header__flags--item-link" href="https://www.liveagent.dk/" title="LiveAgent tilbyder en alt-i-en helpdesk-løsning, der forenkler kundesupport med funktioner som livechat, callcenter og billetteringssystem. Start din gratis prøveperiode uden forpligtelser og oplev, hvordan du kan forbedre din kundeservice og øge indtægterne med vores nemt implementerbare software. Oplev hvorfor virksomheder som Forbes og Airbus vælger LiveAgent til deres supportbehov. Besøg os for at se, hvordan vores multi-kanal integrationer kan løfte din kundeservice til nye højder." hreflang="da-DK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="da" alt="da" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/dk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="4"> Dansk </a> </li> <li class="Header__flags--item Header__flags--item-de" data-region="europe" lang="de"> <a class="Header__flags--item-link" href="https://www.liveagent.de/integrationen/slack/" title="Chatten Sie mit Ihren Teamkollegen, wann immer Sie wollen, ohne Ihren Helpdesk zu verlassen. Die Slack-Integration für LiveAgent bringt Ihnen Nachrichten, damit Sie sie nichts verpassen." hreflang="de-DE" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="de" alt="de" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/de.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="5"> Deutsch </a> </li> <li class="Header__flags--item Header__flags--item-et" data-region="europe" lang="et"> <a class="Header__flags--item-link" href="https://www.liveagent.ee/integratsioonid/slack-et/" title="Vestelge oma meeskonnakaaslastega alati, kui soovite, ilma oma klienditoe lauast lahkumata. Slacki integratsioon LiveAgentile toob Teieni sõnumeid, nii et Te ei ma neid maha." hreflang="et" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="et" alt="et" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/et.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="6"> Eesti </a> </li> <li class="Header__flags--item Header__flags--item-es" data-region="europe" lang="es"> <a class="Header__flags--item-link" href="https://www.liveagent.es/integraciones/slack/" title="Descubre cómo la integración de Slack con LiveAgent optimiza la comunicación en equipo, permitiendo recibir notificaciones automáticas sobre tickets nuevos, abiertos o cerrados, y configurar reglas personalizadas. Aumenta la eficiencia y mantente al tanto de las interacciones con clientes en tiempo real. ¡Integra Slack con LiveAgent y transforma tu flujo de trabajo hoy mismo!" hreflang="es-ES" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="es" alt="es" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/es.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="7"> Español </a> </li> <li class="Header__flags--item Header__flags--item-fr" data-region="europe" lang="fr"> <a class="Header__flags--item-link" href="https://www.liveagent.fr/integrations/slack/" title="Discutez avec vos collègues quand vous le souhaitez sans quitter votre centre d'assistance. L'intégration de Slack pour LiveAgent vous apporte des messages pour que vous ne manquiez rien." hreflang="fr-FR" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="fr" alt="fr" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/fr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="8"> Français </a> </li> <li class="Header__flags--item Header__flags--item-el" data-region="europe" lang="el"> <a class="Header__flags--item-link" href="https://www.liveagent.gr/ensomatoseis/slack/" title="Συνομιλήστε με τους συνεργάτες σας όποτε επιθυμείτε χωρίς να απομακρυνθείτε από το help desk σας. Η ενσωμάτωση του Slack με το LiveAgent σας προωθεί τα μηνύματα ώστε να μην τα χάσετε.." hreflang="el" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="el" alt="el" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/el.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="9"> Ελληνικα </a> </li> <li class="Header__flags--item Header__flags--item-hr" data-region="europe" lang="hr"> <a class="Header__flags--item-link" href="https://www.liveagent.hr/" title="Odlična korisnička usluga počinje s boljim help desk softverom. Pogledajte prednosti LiveAgent-a i započnite s upotrebom za 5 minuta." hreflang="hr" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hr" alt="hr" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/hr.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="10"> Hrvatski </a> </li> <li class="Header__flags--item Header__flags--item-it" data-region="europe" lang="it"> <a class="Header__flags--item-link" href="https://www.live-agent.it/integrazioni/slack/" title="Chatta con i tuoi compagni di squadra ogni volta che vuoi senza lasciare il tuo help desk. L'integrazione Slack per LiveAgent ti porta messaggi in modo da non perderteli." hreflang="it-IT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="it" alt="it" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/it.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="11"> Italiano </a> </li> <li class="Header__flags--item Header__flags--item-lv" data-region="europe" lang="lv"> <a class="Header__flags--item-link" href="https://www.liveagent.lv/" title="Lieliska klientu apkalpošana sākas ar labāku Palīdzības Dienesta Programmatūru. Apskatiet LiveAgent priekšrocības un sāciet darbu ar to 5 minūšu laikā." hreflang="lv-LV" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lv" alt="lv" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/lv.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="12"> Latviešu </a> </li> <li class="Header__flags--item Header__flags--item-lt" data-region="europe" lang="lt"> <a class="Header__flags--item-link" href="https://www.liveagent.lt/integracijos/slack/" title="Integruokite Slack su LiveAgent ir gaukite realaus laiko įspėjimus apie bilietus tiesiai Slack kanale. Patobulinkite bendradarbiavimą!" hreflang="lt-LT" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="lt" alt="lt" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/lt.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="13"> Lietuviškai </a> </li> <li class="Header__flags--item Header__flags--item-hu" data-region="europe" lang="hu"> <a class="Header__flags--item-link" href="https://www.liveagent.hu/integraciok/slack/" title="Fedezze fel, hogyan teheti hatékonyabbá csapatmunkáját a Slack és a LiveAgent integrációjával! Használja ki a valós idejű üzenetváltást, fájlmegosztást, és testreszabható értesítéseket, miközben egyszerűen követheti nyomon ügyfélszolgálati jegyeit. Próbálja ki ingyen, és élvezze a zökkenőmentes együttműködést a LiveAgenttel!" hreflang="hu-HU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="hu" alt="hu" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/hu.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="14"> Magyar </a> </li> <li class="Header__flags--item Header__flags--item-nl" data-region="europe" lang="nl"> <a class="Header__flags--item-link" href="https://www.live-agent.nl/integraties/slack/" title="Chat wanneer u maar wilt met uw teamgenoten zonder uw helpdesk te verlaten. De integratie van Slack voor LiveAgent zorgt voor berichten zodat u deze niet zult missen." hreflang="nl-NL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="nl" alt="nl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/nl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="15"> Nederlands </a> </li> <li class="Header__flags--item Header__flags--item-no" data-region="europe" lang="no"> <a class="Header__flags--item-link" href="https://www.liveagent.no/intergrering/slack/" title="Chat med lagkameratene dine når du vil uten å forlate brukerstøtten. Slack integrasjon for LiveAgent gir deg meldinger slik at du ikke går glipp av det." hreflang="no" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="no" alt="no" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/no.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="16"> Norsk bokmål </a> </li> <li class="Header__flags--item Header__flags--item-pl" data-region="europe" lang="pl"> <a class="Header__flags--item-link" href="https://www.live-agent.pl/integracje/slack/" title="Rozmawiaj ze swoimi kolegami z zespołu, kiedy tylko chcesz, bez opuszczania działu pomocy. Integracja LiveAgent ze Slackiem usprawnia komunikację, więc nie przegapisz żadnych wiadomościk." hreflang="pl-PL" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="pl" alt="pl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/pl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="17"> Polski </a> </li> <li class="Header__flags--item Header__flags--item-ro" data-region="europe" lang="ro"> <a class="Header__flags--item-link" href="https://www.liveagent.ro/integrari/slack/" title="Discutați cu colegii dvs. de echipă oricând doriți, fără a părăsi biroul de asistență. Integrarea Slack pentru LiveAgent vă aduce mesajele astfel încât să nu le pierdeți." hreflang="ro-RO" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ro" alt="ro" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/ro.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="18"> Română </a> </li> <li class="Header__flags--item Header__flags--item-ru" data-region="europe" lang="ru"> <a class="Header__flags--item-link" href="https://ru.liveagent.com/integracii/slack/" title="В любое время общайтесь в чате с коллегами по команде, не выходя из системы Help Desk. Интеграция приложения Slack с LiveAgent доставит вам все сообщения, чтобы вы ничего не пропустили." hreflang="ru-RU" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ru" alt="ru" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/ru.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="19"> Русский </a> </li> <li class="Header__flags--item Header__flags--item-sk" data-region="europe" lang="sk"> <a class="Header__flags--item-link" href="https://www.liveagent.sk/" title="Skvelý zákaznícky servis začína lepším help desk softvérom. Pozrite si výhody LiveAgenta a začnite s ním za 5 minút." hreflang="sk-SK" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sk" alt="sk" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/sk.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="20"> Slovenčina </a> </li> <li class="Header__flags--item Header__flags--item-sl" data-region="europe" lang="sl"> <a class="Header__flags--item-link" href="https://www.liveagent.si/integracije/slack/" title="Izkoristite moč integracije Slacka z LiveAgentom za izboljšano komunikacijo in hitro odzivnost vaše ekipe. Ta brezplačno dostopna rešitev omogoča realnočasovno izmenjavo sporočil in datotek ter obvestila o novih in spremenjenih zahtevkih, pri čemer vam ni treba zapustiti nadzorne plošče LiveAgent. Nastavite prilagojena Slack obvestila in poenostavite svoje poslovanje še danes!" hreflang="sl-SI" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="sl" alt="sl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/si.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="21"> Slovenščina </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-asia"> <div class="Header__flags--region-title h4">Азия</div> <ul> <li class="Header__flags--item Header__flags--item-zh-hans" data-region="asia" lang="zh-hans"> <a class="Header__flags--item-link" href="https://www.live-agent.cn/zhenghe/slack/" title="不用离开服务台，随时都可以和您的队友沟通。Slack的LiveAgent集成可以给您发送新的消息，所以您不会错过它。" hreflang="zh-hans" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="zh-hans" alt="zh-hans" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/cn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="22"> 简体中文 </a> </li> <li class="Header__flags--item Header__flags--item-tl" data-region="asia" lang="tl"> <a class="Header__flags--item-link" href="https://www.liveagent.ph/integration/slack/" title="Makipag-chat sa iyong mga ka-pangkat kahit kailan mo nais nang hindi umaalis sa iyong help desk. Ang integrasyon ng Slack para sa LiveAgent ay nagdadala sa iyo ng mga mensahe upang hindi mo ito mapalampas." hreflang="tl" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="tl" alt="tl" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/tl.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="23"> Tagalog </a> </li> <li class="Header__flags--item Header__flags--item-vi" data-region="asia" lang="vi"> <a class="Header__flags--item-link" href="https://www.liveagent.vn/tich-hop/slack/" title="Trò chuyện với đồng nghiệp bất cứ khi nào bạn muốn mà không cần rời khỏi phần mềm hỗ trợ. Hãy tích hợp Slack vào LiveAgent để không bỏ lỡ các thông báo quan trọng." hreflang="vi-VN" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="vi" alt="vi" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/vn.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="24"> Tiếng Việt </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-mideast"> <div class="Header__flags--region-title h4">Средния Изток</div> <ul> <li class="Header__flags--item Header__flags--item-ar" data-region="mideast" lang="ar"> <a class="Header__flags--item-link" href="https://www.liveagent.ae/altakamol/slack/" title="تحدث مع زملائك في الفريق وقتما تشاء بدون ترك مكتب المساعدة. حيث يجلب لك تكامل Slack مع LiveAgent الرسائل حتى لا يفوتك أي شيء." hreflang="ar" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="ar" alt="ar" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/ar.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="25"> العربية </a> </li> </ul> </div> <div class="Header__flags--region Header__flags--region-america"> <div class="Header__flags--region-title h4">Америка</div> <ul> <li class="Header__flags--item Header__flags--item-en" data-region="america" lang="en"> <a class="Header__flags--item-link" href="https://www.liveagent.com/integrations/slack/" title="Integrate Slack with LiveAgent to enhance team collaboration and streamline customer service. Receive automatic notifications for ticket updates directly in Slack, ensuring you never miss an important message. Set up custom alerts and leverage seamless integration via native options or Zapier. Discover the power of combining Slack's real-time messaging with LiveAgent's customer support capabilities. Visit for a free trial and elevate your team's efficiency today!" hreflang="en-US" onover-preload="1"> <img decoding="async" class="Header__flags--item-flag" aria-label="en" alt="en" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/flags/us.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="26"> English </a> </li> <li class="Header__flags--item Header__flags--item-pt-br" data-region="america" lang="pt-br"> <a class="Header__flags--item-link" href="https://www.liveagent.com.br/integracoes/slack/" title="Converse com seus colegas de equipe sempre que quiser, sem sair do help desk. 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#fa9531}.SortingMenu__desc{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-align:center;-ms-flex-align:center;align-items:center}.SortingMenu__desc::before{width:1em;height:1em;content:"";display:block;margin-right:.5em;background:url(/app/themes/liveagent/assets/images/icon-sorting.svg) center center no-repeat;background-size:contain;-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}@media(hover:hover){.SortingMenu__title.active:hover::before{-webkit-filter:grayscale(100%) brightness(0);filter:grayscale(100%) brightness(0)}}</style> <div class="compact-header__placeholder"> <div class="compact-header compact-header--lvl-2 urlslab-skip-lazy"> <div class="compact-header__wrapper wrapper"> <div class="compact-header__left">  <div class="breadcrumbs"><div class="breadcrumbs-inner"><ol itemscope itemtype="https://schema.org/BreadcrumbList"><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><a itemscope itemtype="https://schema.org/WebPage" itemprop="item" itemid="https://www.liveagent.bg/integracii/" href="https://www.liveagent.bg/integracii/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="bg-BG" onover-preload="1"><span itemprop="name">Интеграции</span></a><meta itemprop="position" content="1"></li><li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"><span itemprop="name">Slack</span><meta itemprop="position" content="2"></li></ol></div></div>   <h1 itemprop="headline" class="compact-header__title" id="h-slack">Slack</h1>   <div class="compact-header__text"><p class="flowhunt-skip"></p><p>Slack е облачен инструмент за съвместна работа, който позволява обмен на съобщения и файлове в реално време. Интеграцията му с LiveAgent осигурява автоматични известия и ефективна комуникация в компанията.</p></div>   <div class="compact-header__buttons"> <div class="compact-header__buttons-items"> <div class="compact-header__buttons-item"> <a href="/testov-period/" class=" Button Button--outline Button--outline-gray" title="Вградена интеграция" target="" rel="" onclick="" hreflang="bg-BG" onover-preload="1"> <span>Вградена интеграция</span> </a> </div> <div class="compact-header__buttons-item"> <a href="https://slack.com/marketplace/A22HM1G2K-liveagent?next_id=0%3Futm_medium%3Dreferral" class=" Button Button--outline" title="Външна интеграция" target="_blank" rel="" onclick="" urlslab_href_old="https://qualityunit.slack.com/apps/A22HM1G2K-liveagent?next_id=0?utm_medium=referral&utm_source=liveagent&utm_campaign=integration" hreflang="en-US"> <span>Външна интеграция</span> </a> </div> <div class="compact-header__buttons-item"> <a href="https://zapier.com/apps/liveagent/integrations/slack?utm_medium=referral&utm_source=liveagent&utm_campaign=integration" class=" Button Button--outline" title="Интеграция със Zapier" target="_blank" rel="" onclick="" hreflang="en"> <span>Интеграция със Zapier</span> </a> </div> </div> </div>   <div class="compact-header__tags"> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Категории:</div> <ul class="compact-header__tags-list"> <li> <a href="https://www.liveagent.bg/integracii/#%d0%b8%d0%bd%d1%81%d1%82%d1%80%d1%83%d0%bc%d0%b5%d0%bd%d1%82%d0%b8-%d0%b7%d0%b0-%d1%81%d1%8a%d0%b2%d0%bc%d0%b5%d1%81%d1%82%d0%bd%d0%b0-%d1%80%d0%b0%d0%b1%d0%be%d1%82%d0%b0" title="Инструменти за съвместна работа" hreflang="bg-BG" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Инструменти за съвместна работа </a> </li> </ul> </div> <div class="compact-header__tags-item"> <div class="compact-header__tags-title">Налично в:</div> <ul class="compact-header__tags-list"> <li> <a href="/ceni/" title="Small" hreflang="bg-BG" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Small </a> </li> <li> <a href="/ceni/" title="Medium" hreflang="bg-BG" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Medium </a> </li> <li> <a href="/ceni/" title="Large" hreflang="bg-BG" onover-preload="1"> <svg class="icon-tag-solid"> <use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#tag-solid"></use> </svg> Large </a> </li> </ul> </div> </div>  </div> <div class="compact-header__right">  <div class="compact-header__toc js-toc"><div class="FilterMenu"><div class="FilterMenu__title js-toc__title"></div><div class="FilterMenu__items js-toc__items"><div class="FilterMenu__items--inn"><a href="#h-what-is-slack" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Какво е Slack?</span></a><a href="#h-how-can-you-benefit-from-using-slack-at-work" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Как можете да се възползвате от Slack на работа?</span></a><a href="#h-how-can-you-benefit-from-connecting-slack-with-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Как можете да се съзползвате от свързването на Slack с LiveAgent?</span></a><a href="#h-slack-integration-with-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Интеграция на Slack с LiveAgent</span></a><a href="#h-how-to-setup-custom-slack-notifications-in-liveagent" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Как да настроите известия по избор в Slack от LiveAgent</span></a><a href="#h-how-to-integrate-slack-with-liveagent-via-zapier" class="FilterMenu__item js-toc__item FilterMenu__item--h2" title="Говорете си с колегите си по всяко време без да излизате от help desk приложението си. Интеграцията на LiveAgent със Slack ви доставя съобщемията, за да не ги изтървете." hreflang="bg-BG"><span class="FilterMenu__item-title js-toc__item-title">Как да интегрирате Slack с LiveAgent чрез Zapier</span></a></div></div></div></div>   <div class="compact-header__image"> <meta itemprop="image" content="https://www.liveagent.bg/app/themes/liveagent/assets/images/compact_header_integrations.png?ver=1.25.53"> <picture><img fetchpriority="high" src="https://www.liveagent.bg/app/themes/liveagent/assets/images/compact_header_integrations.png?ver=1.25.53" alt="Slack" class="compact-header__img" urlslab-id="28"></picture> <div class="compact-header__logo"> <meta itemprop="image" content="https://www.liveagent.com/app/uploads/2019/10/slack-logo-new-185x47.png"> <picture><source srcset="https://www.liveagent.bg/wp/urlslab-download/57878ed6fa7db8f520976ed8303a65d9/slack-logo-new-185x47.png.webp" type="image/webp"></source><img fetchpriority="high" src="https://www.liveagent.bg/wp/urlslab-download/811e0f5ebee530a2fab7e18816d5920b/slack-logo-new-185x47.png" class="compact-header__logo-img" urlslab-id="29"></picture> </div> </div>  </div>   </div> </div> </div> <div class="wrapper Post__container"> <div class="Post__sidebar"> <div class="Signup__sidebar-wrapper"> <div class="Signup__sidebar urlslab-skip-keywords js-sidebar-sticky"> <div class="Signup__sidebar__title">Опитайте безплатно</div> <div class="Signup__sidebar__subtitle">Без ангажименти</div> <form data-form-type="signup-trial-form" data-id="signup" data-plan-type="FreeTrial" data-free-form> <input data-id="grecaptcha" name="grecaptcha" type="hidden" value="" autocomplete="off"> <input data-id="ga_client_id" name="ga_client_id" type="hidden" value="" autocomplete="off"> <div data-id="nameFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="text" data-type="text" name="fullname" placeholder="Пълно име" value="" required="required" autocomplete="off" maxlength="100"> </div> <div class="ErrorMessage"></div> </div> <div data-id="mailFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <input type="email" name="email" placeholder="Имейл" value="" required="required" autocomplete="off" maxlength="255"> </div> <div class="ErrorMessage"></div> </div> <div data-id="domainFieldmain" class="Signup__sidebar__item Signup__sidebar__item domain"> <div class="InputWrapper"> <input type="text" data-type="text" name="subdomain" placeholder="Име на компания" required="required" autocomplete="off" maxlength="25"> <div class="Signup__sidebar__item__domain">.ladesk.com</div> </div> <div class="Signup__sidebar__item__info Tooltip"> <div class="Signup__sidebar__item__info__icon ComparePlans__info-icon fontello-info"></div> <div class="Tooltip__text Tooltip__text--right">Изберете име за вашия LiveChat събдомейн. Повечето хора ползват името на компанията си.</div> </div> <div class="ErrorMessage"></div> </div> <div data-id="regionFieldmain" class="Signup__sidebar__item"> <div class="InputWrapper"> <div class="FilterMenu isSingleSelect"> <div class="FilterMenu__title flex flex-align-center"> <span>Choose your region (datacenter location)</span> </div> <div class="FilterMenu__items"> <div class="FilterMenu__items--inn"> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_NA" value="NA" data-title="Americas (US)"> <label for="signup_sidebar_region_NA"> <span>Americas (US)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_EU" value="EU" data-title="Europe & Africa (EU)"> <label for="signup_sidebar_region_EU"> <span>Europe & Africa (EU)</span> </label> </div> <div class="checkbox FilterMenu__item"> <input class="filter-item" type="radio" name="region" id="signup_sidebar_region_AS" value="AS" data-title="Asia & Pacific (SG)"> <label for="signup_sidebar_region_AS"> <span>Asia & Pacific (SG)</span> </label> </div> </div> </div> </div> </div> <div class="ErrorMessage"></div> <div class="DescriptionText">Data centre changes are not possible after account creation.</div> </div> <div data-id="captchaFieldmain" class="Signup__sidebar__item hidden"> <div class="grecaptcha-wrapper"></div> <div class="ErrorMessage"></div> </div> <div data-id="signUpError" class="hidden"></div> <div data-id="submitFieldmain" class="Signup__sidebar__submit urlslab-skip-keywords"> <button type="submit" data-id="createButtonmain" class="Button Button--full createTrialButton" onclick="dataLayer.push({'Click data-id': 'startYourfreeAccountBtn'});"> <div class="WorkingPanel" style="display: none;"> <img class="gear-wheels" alt="gear wheels" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/gear-wheels.gif" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="30"> </div> <span>Направете си безплатен профил</span> </button> <div class="Signup__sidebar__terms"> <p>Като се регистрирам, приемам <a title="Общите усовия" href="/obshti-usloviya/" hreflang="bg-BG" onover-preload="1">Общите усовия</a> и <a title="Политика за поверителността" href="/politika-za-lichnite-danni/" hreflang="bg-BG" onover-preload="1">Политика за поверителността</a>.</p> </div> <div class="Signup__sidebar__reviews__title">Най-добрите ни се доверяват</div> <div class="Signup__sidebar__reviews"> <div class="Signup__sidebar__reviews--item"> <a href="/nagradi-i-sertifikati/" title="G2 Crowd" hreflang="bg-BG" onover-preload="1"> <svg width="16" height="16" viewbox="0 0 16 16" xmlns="http://www.w3.org/2000/svg" xml:space="preserve" style="fill-rule:evenodd;clip-rule:evenodd;stroke-linejoin:round;stroke-miterlimit:2"><path d="m11.275 11.399 1.801 3.04c-2.647 1.972-6.766 2.21-9.816-.06C-.249 11.764-.825 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style="fill:#050505;fill-rule:nonzero"></path></svg> <span>4.8/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> <div class="Signup__sidebar__reviews--item"> <a href="/nagradi-i-sertifikati/" title="Capterra" hreflang="bg-BG" onover-preload="1"> <svg width="60" height="16" viewbox="0 0 60 13" fill="none" xmlns="http://www.w3.org/2000/svg"> <g clip-path="url(#clip0_2264_6990)"> <path d="M-0.401367 5.009H5.17006H8.55399V1.65186L-0.401367 5.009Z" fill="#B0B4BB"></path> <path d="M8.55371 1.65165V13.4999L12.7859 0.0712891L8.55371 1.65165Z" fill="#65676B"></path> <path d="M8.55385 5.00928H5.16992L8.55385 13.5004V5.00928Z" 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9.69685C58.2589 9.63435 58.3393 9.56292 58.4018 9.48256C58.4643 9.40221 58.4911 9.33078 58.4911 9.26828V8.00935Z" fill="#050505"></path> </g> <defs> <clippath id="clip0_2264_6990"> <rect width="60" height="12.8571" fill="white"></rect> </clippath> </defs> </svg> <span>5/5</span> </a> <div class="Signup__sidebar__reviews--rating stars"> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> <span class="Signup__sidebar__reviews--rating stars__item"></span> </div> </div> </div> </div> </form> </div> </div> </div> <div class="Post__content"> <div class="Content" itemprop="articleBody"> <div class="Directory__blocks"> <h2 id="customer-service-contacts" class="Post__sectiontitle"><span>Slack integration</span></h2> <div class="Directory__blocks__items"> <div class="Directory__blocks__items__item"> <img alt="" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/icon-directory-ticket.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="31"> <h3 id="h-partner-website">Partner website</h3> <p> <a href="https://slack.com/?utm_medium=referral&utm_source=liveagent&utm_campaign=integration" target="_blank" rel="nofollow" title="Slack is where work happens. Bring your people, projects, tools, and AI together on the world’s most beloved work operating system." hreflang="en-US"> Научете повече </a> </p> </div> <div class="Directory__blocks__items__item"> <img alt="" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/icon-directory-live-chat.svg" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="32"> <h3 id="h-partner-privacy-policy">Partner Privacy Policy</h3> <p> Slack Политика за поверителността </p> </div> </div> </div> <h2 class="wp-block-heading" id="h-what-is-slack">Какво е Slack?</h2> <p><a href="https://slack.com/" title="Slack is where work happens. Bring your people, projects, tools, and AI together on the world’s most beloved work operating system." hreflang="en-US">Slack</a> е безплатен инструмент за съвместна работа, базиран на облак, който позволява на потребителите да обменят съобщения и файлове в реално време. В общи линии, работи като вътрешен <a href="https://www.liveagent.bg/live-chat-software/" title="Открийте топ 15 лайв чат софтуери за 2024 с LiveAgent и постигнете нови нива на клиентска ангажираност. Насладете се на безплатен тестов период без изискване за кредитна карта и се възползвайте от надеждно и бързо обслужване в реално време. Подобрете клиентското изживяване и увеличете лоялността на посетителите с иновативни функции и проактивни покани за чат. Започнете безплатно и повишете продуктивността на екипа си още днес!" hreflang="bg-BG" onover-preload="1">чат</a> на компанията с допълнителни функции, който позволява на потребителите да търсят съобщения, да се свързват с приложения от трети страни и да провеждат телефонни и видео разговори.</p> <h2 class="wp-block-heading" id="h-how-can-you-benefit-from-using-slack-at-work">Как можете да се възползвате от Slack на работа?</h2> <p>Използването на Slack е много полезно, защото:</p> <ul class="wp-block-list"><li>Използването му освобождава входящата ви кутия</li><li>Осигурява почти незабавни отговори от колегите ви</li><li>Можете да видите цялата информация за контакти на колегите си на едно място</li><li>Можете да запазвате съобщения и файлове за по-късно</li><li>Можете да създадете напомняния за съобщения</li><li>Можете да изпращате съобщения до себе си (за да не забравяте идеи или задачи)</li></ul> <h2 class="wp-block-heading" id="h-how-can-you-benefit-from-connecting-slack-with-liveagent">Как можете да се съзползвате от свързването на Slack с LiveAgent?</h2> <p>Като свържете акаунтите си в LiveAgent и Slack, ще можете да получавате автоматични известия в отделен Slack канал за:</p> <ul class="wp-block-list"><li>Нови запитвания, получени в LiveAgent</li><li>При отваряне на запитване (когато получите отговор от клиент)</li><li>Затворени запитвания</li><li>Задаване на правила</li></ul> <p>Така, чрез свързването на Slack с LiveAgent, можете да получавате известия за нови запитвания или променени статуси на запитванията дори когато не сте отворили таблото си в LiveAgent. Slack ще ви напомни в определения канал и ще знаете, че е време да отговорите на малко въпроси от клиенти.</p> <h2 class="wp-block-heading" id="h-slack-integration-with-liveagent">Интеграция на Slack с LiveAgent</h2> <p>Slack, заедно с LiveAgent, може да се превърне в мощен инструмент в ръцете ви. Обменяйте съобщения с колегите си в реално време като същевременно обработвате запитвания, видео обаждания и други връзки с клиенти през приложението на LiveAgent. Slack може да се интегрира директно с LiveAgent чрез собствен плъгин. Наличен е в LiveAgent акаунта ви, така че няма нужда да сваляте нищо допълнително.</p> <p>Като начало, влезте в акаунта си в LiveAgent и отидете на <strong>Конфигурация > Системни > Плъгини</strong>. Намерете Интеграция със Slack в списъка с плъгини и кликнете на плъзгача <strong>Активирай</strong>.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/1816ae08f56499c5e11e9b8c70636b9f/native-slack-activated-1024x294.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/6de35a99c42bd2633671d47e3fbe5404/native-slack-activated-300x86.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/a10e9ec135ae235b483fa7947ce3904f/native-slack-activated-768x221.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/b371ce0e49da60c1dc9dc200f6992e39/native-slack-activated-174x50.png.webp 174w, https://www.liveagent.bg/wp/urlslab-download/76242404f47db62d114324bf43e8bfb3/native-slack-activated-87x25.png.webp 87w, https://www.liveagent.bg/wp/urlslab-download/51941499ebf913a3b6b79f6333a5d7a4/native-slack-activated-960x276.png.webp 960w, https://www.liveagent.bg/wp/urlslab-download/29b75aeb0af3eb717e641c395bc77a49/native-slack-activated-700x201.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/c9122d297769dfe452272c3c11564174/native-slack-activated-185x53.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/11d6ba9a3a880ccdeae2dbd705610536/native-slack-activated-110x32.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/094d9723480e445e0fd089282ee8718e/native-slack-activated-485x139.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/ce6dd3cb254149daabe24f627983638c/native-slack-activated-1024x294.png 1024w, https://www.liveagent.bg/wp/urlslab-download/89fa6784b51d5fb39eff61f4bd82893d/native-slack-activated-300x86.png 300w, https://www.liveagent.bg/wp/urlslab-download/1acb9bfd131ed117126beaba1df7fb5a/native-slack-activated-768x221.png 768w, https://www.liveagent.bg/wp/urlslab-download/72555edb2ee27325df65dd85cea88d86/native-slack-activated-174x50.png 174w, https://www.liveagent.bg/wp/urlslab-download/d4207293b2631830f596ba4a2d6205b6/native-slack-activated-87x25.png 87w, https://www.liveagent.bg/wp/urlslab-download/4344499f3f0d31a73e2d8c11af465a79/native-slack-activated-960x276.png 960w, https://www.liveagent.bg/wp/urlslab-download/5007c9e9b192a179020535b6c3045e5e/native-slack-activated-700x201.png 700w, https://www.liveagent.bg/wp/urlslab-download/f2f0c106c537b2b03c0d67aca7a89a0b/native-slack-activated-185x53.png 185w, https://www.liveagent.bg/wp/urlslab-download/0fb101d3292ea6a9dd30d3d456cef4fc/native-slack-activated-110x32.png 110w, https://www.liveagent.bg/wp/urlslab-download/ba93455be77b283079c7825be0bcf31d/native-slack-activated-485x139.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/1816ae08f56499c5e11e9b8c70636b9f/native-slack-activated-1024x294.png.webp" urlslab-lazy="yes" type="image/webp"></source><img fetchpriority="high" decoding="async" width="1024" height="294" alt="Активна Slack интеграция в раздела с плъгини на LiveAgent" class="wp-image-157424" data-src="https://www.liveagent.bg/wp/urlslab-download/ce6dd3cb254149daabe24f627983638c/native-slack-activated-1024x294.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="33"></picture><figcaption>Активна интеграция със Slack в LiveAgent</figcaption></figure></div> <p>Когато сте готови, можете да видите, че интеграцията е активна. В раздел <strong>Конфигурация</strong>, превътете нагоре до най-горната част на секцията с наличните канали за комуникация. Кликнете върху <strong>Slack</strong> и след това кликнете на бутона Добави на Slack в секцията.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/native-add-to-slack.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Native Add To Slack.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/4553c6c3ffeb60aa2b7a3e4823ad58dc/native-add-to-slack-1024x481.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/62c6b7606c1354d341b2153eedd70758/native-add-to-slack-300x141.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/55f674a68a8eac33a1659588bae729f4/native-add-to-slack-768x361.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/7d4753e3469518a4144be6079f46fc24/native-add-to-slack-106x50.png.webp 106w, https://www.liveagent.bg/wp/urlslab-download/41367be8a865943bbf6e4bb44d7abb70/native-add-to-slack-53x25.png.webp 53w, https://www.liveagent.bg/wp/urlslab-download/0d40b086e50b7167b61a5377d3518f1a/native-add-to-slack-713x335.png.webp 713w, https://www.liveagent.bg/wp/urlslab-download/d89055d899dfc96bd6896beb59dea950/native-add-to-slack-700x329.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/9cfe6d46ca30354a0af3728286c519d9/native-add-to-slack-185x87.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/fa38844ccb1322ae84b57fe85f7e4e96/native-add-to-slack-110x52.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/066a1f370048e5cc618c2499173c5a7c/native-add-to-slack-485x228.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/2b493b8e62aeffb0bc22cdaac27e487e/native-add-to-slack.png.webp 1928w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/3d57048d200f12d44babb5677de2de76/native-add-to-slack-1024x481.png 1024w, https://www.liveagent.bg/wp/urlslab-download/59e243c2b903db573d476f8d08dab1d0/native-add-to-slack-300x141.png 300w, https://www.liveagent.bg/wp/urlslab-download/2a65fbc80f43adaa04a05fec6f120eef/native-add-to-slack-768x361.png 768w, https://www.liveagent.bg/wp/urlslab-download/241347cdff33c565d405d2d6d632799b/native-add-to-slack-106x50.png 106w, https://www.liveagent.bg/wp/urlslab-download/f9a10423a1cbbdeaca94fe9f0e930408/native-add-to-slack-53x25.png 53w, https://www.liveagent.bg/wp/urlslab-download/0bb1c1aad1f92394717a4656246d33b7/native-add-to-slack-713x335.png 713w, https://www.liveagent.bg/wp/urlslab-download/c65aad960722c4a4743cc3a027a064e2/native-add-to-slack-700x329.png 700w, https://www.liveagent.bg/wp/urlslab-download/7337555577f5154efc9412a62733b799/native-add-to-slack-185x87.png 185w, https://www.liveagent.bg/wp/urlslab-download/f4a7364efdc787a23cb88070bd00ff3e/native-add-to-slack-110x52.png 110w, https://www.liveagent.bg/wp/urlslab-download/24866b9ffeec4834babe52e6f108b8f3/native-add-to-slack-485x228.png 485w, https://www.liveagent.bg/wp/urlslab-download/49f712189385f801eaf953c47d7d0fe5/native-add-to-slack.png 1928w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/4553c6c3ffeb60aa2b7a3e4823ad58dc/native-add-to-slack-1024x481.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="481" alt="Канал Slack в раздела с конфигурация на LiveAgent" class="wp-image-157438" data-src="https://www.liveagent.bg/wp/urlslab-download/3d57048d200f12d44babb5677de2de76/native-add-to-slack-1024x481.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="34"></picture></a><figcaption>Slack в конфигурацията на LiveAgent</figcaption></figure></div> <p>Slack има нужда от малко информация. Ако се съгласите да предоставите достъп до информацията, сте готови с настройката на интеграцията.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/slack-liveagent-actions.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Slack Liveagent Actions.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/4aa59fed56df654d349e4a787048da3d/slack-liveagent-actions-1024x861.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/a9846c1149c9ecb1877df8f97b4c9cdf/slack-liveagent-actions-300x252.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/bd248b7939779f9c3774447a6a57960c/slack-liveagent-actions-768x646.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/431c95fbe31125fd1e69c5d81e9edb40/slack-liveagent-actions-59x50.png.webp 59w, https://www.liveagent.bg/wp/urlslab-download/1e9043237276b4cefdfd424b851717c4/slack-liveagent-actions-30x25.png.webp 30w, https://www.liveagent.bg/wp/urlslab-download/1463c74ea76ca2add22b8c225c0ab08d/slack-liveagent-actions-398x335.png.webp 398w, https://www.liveagent.bg/wp/urlslab-download/9d4e0738da344ed30dfb6fb6274f5c44/slack-liveagent-actions-476x400.png.webp 476w, https://www.liveagent.bg/wp/urlslab-download/7e04a787b3d4a393b4e201e2f5a67687/slack-liveagent-actions-185x156.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/c07794eece85a3f619d74c1563408b97/slack-liveagent-actions-110x92.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/e385e0bb14f4d9fc49993dba111d8124/slack-liveagent-actions-485x408.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/68a3168a0c23da74ef239d6df26a1f69/slack-liveagent-actions.png.webp 1218w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/d1e6000ddf29834601cd47133d594c02/slack-liveagent-actions-1024x861.png 1024w, https://www.liveagent.bg/wp/urlslab-download/816c059b9aca27ab1e3ede07cc142629/slack-liveagent-actions-300x252.png 300w, https://www.liveagent.bg/wp/urlslab-download/c07effed51219b7238e1178dd830c729/slack-liveagent-actions-768x646.png 768w, https://www.liveagent.bg/wp/urlslab-download/92c11a61391f4c00ca42f3a1178a3543/slack-liveagent-actions-59x50.png 59w, https://www.liveagent.bg/wp/urlslab-download/974afb12e4e9d072628196545d3f0c6f/slack-liveagent-actions-30x25.png 30w, https://www.liveagent.bg/wp/urlslab-download/2971e4fb5bff041ebf6f7a4729a1d9fb/slack-liveagent-actions-398x335.png 398w, https://www.liveagent.bg/wp/urlslab-download/99dc089ba1bcbb9840e1771fe7c62c11/slack-liveagent-actions-476x400.png 476w, https://www.liveagent.bg/wp/urlslab-download/4b3f380187beb4cd2572d3aa4581c832/slack-liveagent-actions-185x156.png 185w, https://www.liveagent.bg/wp/urlslab-download/1fd6d81a7d8ef4228a07e3a8eddc471c/slack-liveagent-actions-110x92.png 110w, https://www.liveagent.bg/wp/urlslab-download/6347ffd352a86917f39f0e4ae97f9b61/slack-liveagent-actions-485x408.png 485w, https://www.liveagent.bg/wp/urlslab-download/e322c7acf4f4e17e00006742df000c31/slack-liveagent-actions.png 1218w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/4aa59fed56df654d349e4a787048da3d/slack-liveagent-actions-1024x861.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="861" alt="Възможности за интеграция със Slack в LiveAgent" class="wp-image-157454" data-src="https://www.liveagent.bg/wp/urlslab-download/d1e6000ddf29834601cd47133d594c02/slack-liveagent-actions-1024x861.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="35"></picture></a><figcaption>Възможности за интеграция със Slack</figcaption></figure></div> <p>Сътрудниците ви също така могат да си настроят известия по избор. <strong>Кликнете върху инициалите си в горния десен ъгъл </strong>в LiveAgent и изберете <strong>редактирай профил</strong>. След това отидете в раздел <strong>Известия</strong>. Можете да видите отделен раздел за <strong>Известия в Slack</strong>. Изберете Slack потребител и отметнете какво искате. След това кликнете Запази.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/slack-notification-setup-liveagent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Slack Notification Setup Liveagent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/82a6616374b31b829adc019fdf7cddf7/slack-notification-setup-liveagent-1024x476.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/f3b5d651e79699b89aa9ebbd32c9f0a7/slack-notification-setup-liveagent-300x139.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/b9e0ae802fecd056016f75f0accc5d67/slack-notification-setup-liveagent-768x357.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/0f753f381c7cd4bbaffb5cce81a7974e/slack-notification-setup-liveagent-108x50.png.webp 108w, https://www.liveagent.bg/wp/urlslab-download/dcfd8b6a763b28f58bf7bc2c7bbee189/slack-notification-setup-liveagent-54x25.png.webp 54w, https://www.liveagent.bg/wp/urlslab-download/de063e0b89e51ef43c0d17fb36cc86d6/slack-notification-setup-liveagent-721x335.png.webp 721w, https://www.liveagent.bg/wp/urlslab-download/599887db61bf2885416afe0c9e738926/slack-notification-setup-liveagent-700x325.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/7cd5decfc81858e29ec03a16a78e17a3/slack-notification-setup-liveagent-185x86.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/52d4fb17f06b332bc51a496c3afb5b51/slack-notification-setup-liveagent-110x51.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/46150cd18341b99e03d1b28c4b36ed78/slack-notification-setup-liveagent-485x225.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/8ae50df7c5a1096139a1d4e56619c9d9/slack-notification-setup-liveagent-1024x476.png 1024w, https://www.liveagent.bg/wp/urlslab-download/aa2444b4beb7e75141eec2eccf2d98d5/slack-notification-setup-liveagent-300x139.png 300w, https://www.liveagent.bg/wp/urlslab-download/26a29f2768c64a3e72661cacf3e1dd2f/slack-notification-setup-liveagent-768x357.png 768w, https://www.liveagent.bg/wp/urlslab-download/b2a9d1f9018827aa17193518409f2282/slack-notification-setup-liveagent-108x50.png 108w, https://www.liveagent.bg/wp/urlslab-download/3f5b140cae478bbcaf4352ef66de5a0b/slack-notification-setup-liveagent-54x25.png 54w, https://www.liveagent.bg/wp/urlslab-download/7721e229dea8a78a75157cf603bcac13/slack-notification-setup-liveagent-721x335.png 721w, https://www.liveagent.bg/wp/urlslab-download/d38b6cd33077ac8e965e623b26037228/slack-notification-setup-liveagent-700x325.png 700w, https://www.liveagent.bg/wp/urlslab-download/5b6826c4bc3ad4aa004f42fbd42c8106/slack-notification-setup-liveagent-185x86.png 185w, https://www.liveagent.bg/wp/urlslab-download/8ab4048c8e34cba21b7002c8e4423b5d/slack-notification-setup-liveagent-110x51.png 110w, https://www.liveagent.bg/wp/urlslab-download/45f23c8e8f4b1b1a3961dea435745f01/slack-notification-setup-liveagent-485x225.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/82a6616374b31b829adc019fdf7cddf7/slack-notification-setup-liveagent-1024x476.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="476" alt="Опциите за известия в Slack в секцията Редактирай профил" class="wp-image-157468" data-src="https://www.liveagent.bg/wp/urlslab-download/8ae50df7c5a1096139a1d4e56619c9d9/slack-notification-setup-liveagent-1024x476.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="36"></picture></a><figcaption>Настройка на известията в Slack</figcaption></figure></div> <h2 class="wp-block-heading" id="h-how-to-setup-custom-slack-notifications-in-liveagent">Как да настроите известия по избор в Slack от LiveAgent</h2> <p>Интеграцията със Slack също така ви дава възможност да настроите ново Правило – <strong>Изпрати съобщение в Slack </strong>в LiveAgent. Можете да създадете различни Правила за известия в Slack със собствени настройки и условия. По този начин можете да настроите интеграцията си със Slack така, че да работи както искате и да получавате известия за определени събития. Това е силата на нашите известия в Slack.</p> <p>Следвайте това ръководство, за да създадете собствени известия в Slack. Когато създавате правило в LiveAgent, можете да видите опция Изпрати съобщение в Slack. Това означава, че когато са изпълнени условията на правилото, Slack ще изпрати съобщение. Може да бъде изпратено към работно пространство в Slack или към конкретен потребител в това пространство.</p> <p>Нека разгледаме примера за настройка на известие в Slack – Изпрати известие в Slack когато е добавен етикет към запитване. Етикетите могат да се използват по много начини и можете да ги създадете според нуждите си. Например, можете да създадете етикет “Спешно” за запитвания, които трябва да се разрешат с приоритет пред останалите.</p> <p>Докато сте в <strong>Конфигурация > Slack</strong> в LiveAgent, кликнете върху иконката с молив до <strong>Запитване, възложено на сътрудник.</strong> Ще се отвори нов прозорец за промяна на настройката.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/custom-slack-notification-liveagent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Custom Slack Notification Liveagent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/b33b3e39406ef300ec428e2d4923f3a5/custom-slack-notification-liveagent-1024x478.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/61446e07cc115b5f077c746645c7b42d/custom-slack-notification-liveagent-300x140.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/ed0e1f744c026fee62d62564ec139784/custom-slack-notification-liveagent-768x358.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/2e8bd408f94ef94e3c4883a71eedd65b/custom-slack-notification-liveagent-107x50.png.webp 107w, https://www.liveagent.bg/wp/urlslab-download/33658991abcf82c9f268f934cbed840b/custom-slack-notification-liveagent-54x25.png.webp 54w, https://www.liveagent.bg/wp/urlslab-download/91a3d2997c0364609dd73a0f8f09bde4/custom-slack-notification-liveagent-718x335.png.webp 718w, https://www.liveagent.bg/wp/urlslab-download/50b8bcbdd74a4455df9d8b9891d98739/custom-slack-notification-liveagent-700x327.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/809245d77bcf240eb310cbecef8db90f/custom-slack-notification-liveagent-185x86.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/502936b6fecfd74b88f59dd464d45615/custom-slack-notification-liveagent-110x51.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/ce66cd2fe8baa2fdaeed758ac111ae45/custom-slack-notification-liveagent-485x226.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/b0bbbcd40e6f7d26cb1208768b8f5952/custom-slack-notification-liveagent-1024x478.png 1024w, https://www.liveagent.bg/wp/urlslab-download/5d2bc884824d11a9a59c71789be506f5/custom-slack-notification-liveagent-300x140.png 300w, https://www.liveagent.bg/wp/urlslab-download/aceab8f9033364d211fe30eae7e92f5a/custom-slack-notification-liveagent-768x358.png 768w, https://www.liveagent.bg/wp/urlslab-download/7f981e95aa47cbc3e3eb3857c58d24ef/custom-slack-notification-liveagent-107x50.png 107w, https://www.liveagent.bg/wp/urlslab-download/6ffb127032f3b41ec6b1052c00607699/custom-slack-notification-liveagent-54x25.png 54w, https://www.liveagent.bg/wp/urlslab-download/13f042c6f8d5d72fc8e6303b30454122/custom-slack-notification-liveagent-718x335.png 718w, https://www.liveagent.bg/wp/urlslab-download/852add017a44b79fab8eb8ad9f24c132/custom-slack-notification-liveagent-700x327.png 700w, https://www.liveagent.bg/wp/urlslab-download/5802478f7ccf0333375b2d1c174759d4/custom-slack-notification-liveagent-185x86.png 185w, https://www.liveagent.bg/wp/urlslab-download/e6d226f7595b51d1ee724317b7480c25/custom-slack-notification-liveagent-110x51.png 110w, https://www.liveagent.bg/wp/urlslab-download/d4e269d817c2edf35c52690b87cee2db/custom-slack-notification-liveagent-485x226.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/b33b3e39406ef300ec428e2d4923f3a5/custom-slack-notification-liveagent-1024x478.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="478" alt="Прозорец за промяна на настройките на известия в Slack в LiveAgent" class="wp-image-157480" data-src="https://www.liveagent.bg/wp/urlslab-download/b0bbbcd40e6f7d26cb1208768b8f5952/custom-slack-notification-liveagent-1024x478.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="37"></picture></a><figcaption>Прозорец за промяна на настройките на известия в Slack</figcaption></figure></div> <p>Тук можете да създадете собствени известия, следвайки насоките по-долу. В този случай, използваме тригер <strong>променен таг на запитване </strong>и сме избрали тригера да се активира когато се добави таг “Спешно” към запитване в определен отдел. Действието, което се изпълнява от това правило, е да изпрати съобщение в Slack към определен потребител в приложението.</p> <p>Можем също така да изпратим номера на запитването, датата на създаването му и сътрудника, който е добавил етикета.</p> <p>Ето пример за такова съобщение и ред от кода. Създайте свой или копирайте този по-долу, в случай, че искате да добавите известие за конкретен етикет. Само се уверете, че използвате правилното име на етикета. Кликнете Запази и сте готови.</p> <pre class="wp-block-code"><code>Ticket *<{$agentConversationUrl}|{$conv_code}>* created on {$conv_datecreated} from {$initiator_firstname}{$initiator_lastname} under department {$conv_departmentName} was marked as *Urgent*</code></pre> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/custom-slack-notification-liveagent-1.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Custom Slack Notification Liveagent 1.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/d03f44b865aa91f47766328d50e8afa0/custom-slack-notification-liveagent-1-1024x478.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/c564b959c1389683effe597c804436c6/custom-slack-notification-liveagent-1-300x140.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/50bc9ab9a437d88e628aacc70617467c/custom-slack-notification-liveagent-1-768x358.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/d25f55e287091702e524c06df621bdac/custom-slack-notification-liveagent-1-107x50.png.webp 107w, https://www.liveagent.bg/wp/urlslab-download/d4571f0315a2e902b900fef8ec7f1991/custom-slack-notification-liveagent-1-54x25.png.webp 54w, https://www.liveagent.bg/wp/urlslab-download/785c3d91b49d7b1259175dc5145eb973/custom-slack-notification-liveagent-1-718x335.png.webp 718w, https://www.liveagent.bg/wp/urlslab-download/826c0ee1c4b65e0903d769804259ddfc/custom-slack-notification-liveagent-1-700x327.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/6274cb43246bc5ea719c580f4511d81a/custom-slack-notification-liveagent-1-185x86.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/a886a5b89110132388b3a5e18501a8f2/custom-slack-notification-liveagent-1-110x51.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/a6e0538ea505adecc0afce4be392ede7/custom-slack-notification-liveagent-1-485x226.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/c24e6751e58c765795d4f16fe33d522e/custom-slack-notification-liveagent-1-1024x478.png 1024w, https://www.liveagent.bg/wp/urlslab-download/e1ee9494edeb6db1d7176637010b2ba2/custom-slack-notification-liveagent-1-300x140.png 300w, https://www.liveagent.bg/wp/urlslab-download/3c3ddb63ef2615f6942296d318bf6839/custom-slack-notification-liveagent-1-768x358.png 768w, https://www.liveagent.bg/wp/urlslab-download/ea4bd8582835c91e7ed18c10c27274ab/custom-slack-notification-liveagent-1-107x50.png 107w, https://www.liveagent.bg/wp/urlslab-download/d8a546e527649b34ae8cbf17c83ccda2/custom-slack-notification-liveagent-1-54x25.png 54w, https://www.liveagent.bg/wp/urlslab-download/231e1b99c0bd38d591dd587d422b6eef/custom-slack-notification-liveagent-1-718x335.png 718w, https://www.liveagent.bg/wp/urlslab-download/a0b9e0816de5a4cfc3b58880ba56b80d/custom-slack-notification-liveagent-1-700x327.png 700w, https://www.liveagent.bg/wp/urlslab-download/c1ee4159063f7a88a55dbc0c6e1f2dd6/custom-slack-notification-liveagent-1-185x86.png 185w, https://www.liveagent.bg/wp/urlslab-download/a47e98a821b0c33ed0852cc843db756a/custom-slack-notification-liveagent-1-110x51.png 110w, https://www.liveagent.bg/wp/urlslab-download/d4cd857c161ad8630d2e9e484e51d365/custom-slack-notification-liveagent-1-485x226.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/d03f44b865aa91f47766328d50e8afa0/custom-slack-notification-liveagent-1-1024x478.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="478" alt="Настройка на известия в Slack при добавяне на етикет Спешно на запитване" class="wp-image-157507" data-src="https://www.liveagent.bg/wp/urlslab-download/c24e6751e58c765795d4f16fe33d522e/custom-slack-notification-liveagent-1-1024x478.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="38"></picture></a><figcaption>Настройка на известия в Slack</figcaption></figure></div> <p>От сега нататък при добавяне на етикет “Спешно” към запитване в LiveAgent, незабавно ще получаваме известие в Slack.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/urgent-tag-in-liveagent.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Urgent Tag In Liveagent.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/d9fdc47dbc1f30c9ff870c8972a9cd36/urgent-tag-in-liveagent-1024x260.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/5ec6a0a0803bb200bf1fa211ad326a75/urgent-tag-in-liveagent-300x76.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/7d25f67ed72311829fe4ce35241282b4/urgent-tag-in-liveagent-768x195.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/774cd7abe8e26f5f15a97b00058add44/urgent-tag-in-liveagent-185x47.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/1b42b8a866659f53a348e38467f9eff7/urgent-tag-in-liveagent-98x25.png.webp 98w, https://www.liveagent.bg/wp/urlslab-download/eead7ce8702bd6108eab2f7695219142/urgent-tag-in-liveagent-960x244.png.webp 960w, https://www.liveagent.bg/wp/urlslab-download/3dc012e9a192de87938d39f6b7a3df75/urgent-tag-in-liveagent-700x178.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/5ee91ceea4fb7913331c7a19ad17337b/urgent-tag-in-liveagent-110x28.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/f2759c477c2feabcd485cd3aaa750a12/urgent-tag-in-liveagent-485x123.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/52cb0ed2adb9454a90038050cb877783/urgent-tag-in-liveagent.png.webp 2046w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/f623debf7e191c78627220c3ebbe0eeb/urgent-tag-in-liveagent-1024x260.png 1024w, https://www.liveagent.bg/wp/urlslab-download/25b7c7a4ca359729b3926fa732114538/urgent-tag-in-liveagent-300x76.png 300w, https://www.liveagent.bg/wp/urlslab-download/2fc89372e8d20476ec502bf9445d8a5b/urgent-tag-in-liveagent-768x195.png 768w, https://www.liveagent.bg/wp/urlslab-download/d323e54e93eee26ab301c55b33519bc1/urgent-tag-in-liveagent-185x47.png 185w, https://www.liveagent.bg/wp/urlslab-download/52ad7734211cb85a31dbde667d72f0c9/urgent-tag-in-liveagent-98x25.png 98w, https://www.liveagent.bg/wp/urlslab-download/beab813b83e7e64a7117df8a0cb4e65e/urgent-tag-in-liveagent-960x244.png 960w, https://www.liveagent.bg/wp/urlslab-download/03e6a7e948f2cac3f63980d9a56741fa/urgent-tag-in-liveagent-700x178.png 700w, https://www.liveagent.bg/wp/urlslab-download/7a7b25d830ae0f8ff24a2d0be5eaa47f/urgent-tag-in-liveagent-110x28.png 110w, https://www.liveagent.bg/wp/urlslab-download/3a7699f9172825cf908ff0c8694abf61/urgent-tag-in-liveagent-485x123.png 485w, https://www.liveagent.bg/wp/urlslab-download/6c9487f4f37ec3c68dd13d65e5230400/urgent-tag-in-liveagent.png 2046w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/d9fdc47dbc1f30c9ff870c8972a9cd36/urgent-tag-in-liveagent-1024x260.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="260" alt="Изглед на запитването с етикет Спешно" class="wp-image-157523" data-src="https://www.liveagent.bg/wp/urlslab-download/f623debf7e191c78627220c3ebbe0eeb/urgent-tag-in-liveagent-1024x260.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="39"></picture></a><figcaption>Етикет Спешно в запитване</figcaption></figure></div> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/urgent-notification-slack.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Urgent Notification Slack.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/4fb29459e68074e15e6943c0f16049c8/urgent-notification-slack-1024x237.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/a212195894223f1e053ac1faa93d637f/urgent-notification-slack-300x69.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/9ff15471ddf3d4f17e3ee2f53d30d9da/urgent-notification-slack-768x178.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/8d9ba96ab4664cb338a8456a34d19da2/urgent-notification-slack-185x43.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/7a87c294cc8870782c015fbd16196adb/urgent-notification-slack-108x25.png.webp 108w, https://www.liveagent.bg/wp/urlslab-download/411a725fa3b8a50396f5e4634bf5ad93/urgent-notification-slack-960x222.png.webp 960w, https://www.liveagent.bg/wp/urlslab-download/e9dda2873bc5807ef99c06a6c596fd79/urgent-notification-slack-700x162.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/6967444224931460eb31399fbeea65a1/urgent-notification-slack-110x25.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/13724682a390573b0d434bf9739c28b0/urgent-notification-slack-485x112.png.webp 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/0498f8b3007cdc0856dd6b694313070c/urgent-notification-slack-1024x237.png 1024w, https://www.liveagent.bg/wp/urlslab-download/41abbbef8e31abd6eec9078106d8cddd/urgent-notification-slack-300x69.png 300w, https://www.liveagent.bg/wp/urlslab-download/0d18f1c8551d8fa1b678212ab0d35d0b/urgent-notification-slack-768x178.png 768w, https://www.liveagent.bg/wp/urlslab-download/8e099edd93f88642c992240e64a42ef3/urgent-notification-slack-185x43.png 185w, https://www.liveagent.bg/wp/urlslab-download/edf71779aa863666e7bcbf589aff7c27/urgent-notification-slack-108x25.png 108w, https://www.liveagent.bg/wp/urlslab-download/e3e9bf62020b2a9cddd90c9ca600ed02/urgent-notification-slack-960x222.png 960w, https://www.liveagent.bg/wp/urlslab-download/b439a6d6542cbba84bb5089d53dfea39/urgent-notification-slack-700x162.png 700w, https://www.liveagent.bg/wp/urlslab-download/6411740eb1a6ddca913021f6fb4829b4/urgent-notification-slack-110x25.png 110w, https://www.liveagent.bg/wp/urlslab-download/79b6c75b10352af73a3316fbd826e253/urgent-notification-slack-485x112.png 485w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/4fb29459e68074e15e6943c0f16049c8/urgent-notification-slack-1024x237.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="237" alt="Известие в Slack за нов етикет Спешно в LiveAgent" class="wp-image-157535" data-src="https://www.liveagent.bg/wp/urlslab-download/0498f8b3007cdc0856dd6b694313070c/urgent-notification-slack-1024x237.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="40"></picture></a><figcaption>Slack веднага ни изпрати известие</figcaption></figure></div> <h2 class="wp-block-heading" id="h-how-to-integrate-slack-with-liveagent-via-zapier">Как да интегрирате Slack с LiveAgent чрез Zapier</h2> <p>Ако искате да свържете Slack с LiveAgent чрез Zapier интеграция, може да следвате следния прост процес. Zapier улеснява настройката на специфични събития за работа между двата софтуера. Наречени са <strong>тригери </strong>и <strong>действия</strong>. Можете да настроите специфичен тригер в единия интегриран софтуер да предизвиква действие в другия.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/liveagent-slack-zapier-integration.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Liveagent Slack Zapier Integration.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/b8db216e087ec846883b5a976ae59222/liveagent-slack-zapier-integration-1024x477.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/afb1f68395b68052a3cb03ea550b388a/liveagent-slack-zapier-integration-300x140.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/8d60cd5e3bbcebc03538a22ac091314a/liveagent-slack-zapier-integration-768x358.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/baca8a8ef9474d2f89baa599776a021f/liveagent-slack-zapier-integration-107x50.png.webp 107w, https://www.liveagent.bg/wp/urlslab-download/8e7f6aeb91a5781846886f1a6ac8aa25/liveagent-slack-zapier-integration-54x25.png.webp 54w, https://www.liveagent.bg/wp/urlslab-download/61613215dcf17e54e5908756eed3b998/liveagent-slack-zapier-integration-719x335.png.webp 719w, https://www.liveagent.bg/wp/urlslab-download/cd05ebb50b528ce0b53f8382e1d624cf/liveagent-slack-zapier-integration-700x326.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/bd0c232dcb7a08b5de26981d72d54486/liveagent-slack-zapier-integration-185x86.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/0145eafe257f812b054836680c57fe2b/liveagent-slack-zapier-integration-110x51.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/6fdf7ccd65c543eea8b5c079b8323078/liveagent-slack-zapier-integration-485x226.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/e760acca6a96aa8eb21169c6417216c3/liveagent-slack-zapier-integration.png.webp 1776w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/33b9f973deee0ee968341a510d5f5950/liveagent-slack-zapier-integration-1024x477.png 1024w, https://www.liveagent.bg/wp/urlslab-download/77a7c6589b87bace7343d4370e217d9b/liveagent-slack-zapier-integration-300x140.png 300w, https://www.liveagent.bg/wp/urlslab-download/3f0e11112065a7d00e28f0d896893de9/liveagent-slack-zapier-integration-768x358.png 768w, https://www.liveagent.bg/wp/urlslab-download/96b235aac613948260611ba15e9123d8/liveagent-slack-zapier-integration-107x50.png 107w, https://www.liveagent.bg/wp/urlslab-download/e9c796a4142d8f62125e5c374a0581c8/liveagent-slack-zapier-integration-54x25.png 54w, https://www.liveagent.bg/wp/urlslab-download/03f1f950a2a718e9421d30eb3c9e946d/liveagent-slack-zapier-integration-719x335.png 719w, https://www.liveagent.bg/wp/urlslab-download/fe34bd9e044d0688b90f246b9a4bac89/liveagent-slack-zapier-integration-700x326.png 700w, https://www.liveagent.bg/wp/urlslab-download/a9d9a77ffe882cdf6d6886263b618bcc/liveagent-slack-zapier-integration-185x86.png 185w, https://www.liveagent.bg/wp/urlslab-download/7638ccd63229cf24a3d132d7e522e5bb/liveagent-slack-zapier-integration-110x51.png 110w, https://www.liveagent.bg/wp/urlslab-download/28142300901ec630bde9145f243acafb/liveagent-slack-zapier-integration-485x226.png 485w, https://www.liveagent.bg/wp/urlslab-download/a5f15b15209ac4d746f0967a6911c82f/liveagent-slack-zapier-integration.png 1776w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/b8db216e087ec846883b5a976ae59222/liveagent-slack-zapier-integration-1024x477.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="477" alt="Страница в Zapier за интеграцията на LiveAgent и Slack" class="wp-image-157549" data-src="https://www.liveagent.bg/wp/urlslab-download/33b9f973deee0ee968341a510d5f5950/liveagent-slack-zapier-integration-1024x477.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="41"></picture></a><figcaption>Страница за LiveAgent + Slack в Zapier</figcaption></figure></div> <p>Процесът е прост, може да се направи за минути и не се изисква опит в писането на код. Първо трябва да се впишете в профила си в Zapier. Ако нямате профил в Zapier, <a href="https://zapier.com/partner/iframe/login?type=sign-up" urlslab_href_old="https://zapier.com/sign-up/" title="Login to Zapier to automate your workflow and boost productivity effortlessly. Sign up or check your login status now!" hreflang="en">можете да си създадете през този линк</a>. Когато сте готови, отидете на страниците за интеграция на <a href="https://zapier.com/apps/liveagent/integrations/slack" title="Integrate LiveAgent and Slack in a few minutes. Quickly connect LiveAgent and Slack with over 7,000 apps on Zapier, the world’s largest automation platform." hreflang="en">LiveAgent и</a> Slack в Zapier.</p> <p>Превъртете надолу докато видите заглавието Свържи LiveAgent + Slack за минути. Това е мястото, където можете да изберете предпочитаното действие и тригер.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/liveagent-slack-action-trigger-selection.png" data-lightbox="gallery"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/b16c2338ecfbbafb671b55e673a6f815/liveagent-slack-action-trigger-selection-1024x271.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/5e0f841ed18d1b1df9fc97d2a34e665c/liveagent-slack-action-trigger-selection-300x79.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/183a2a67140a0ee6ff209e3739d17818/liveagent-slack-action-trigger-selection-768x203.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/1c6a74408b2f64682582b5c859f68c6b/liveagent-slack-action-trigger-selection-185x49.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/c628962174007f8de6c9ad8378e6c7d5/liveagent-slack-action-trigger-selection-94x25.png.webp 94w, https://www.liveagent.bg/wp/urlslab-download/ffe35ceaa2eaefa476e2f2bdac7a410a/liveagent-slack-action-trigger-selection-960x254.png.webp 960w, https://www.liveagent.bg/wp/urlslab-download/c9c3f0ddea9c32fdf411c200f3e6ff3a/liveagent-slack-action-trigger-selection-700x185.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/059b2c07d9eeb218eac627ec41e205bc/liveagent-slack-action-trigger-selection-110x29.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/8adb54aa11ab1948df8e7b6bb39589c3/liveagent-slack-action-trigger-selection-485x128.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/ed8afc8f024729c524b45f84e066525d/liveagent-slack-action-trigger-selection.png.webp 1866w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/0fb416e6eff59489b9c333dfe7841b14/liveagent-slack-action-trigger-selection-1024x271.png 1024w, https://www.liveagent.bg/wp/urlslab-download/49055d8c12d47521cc89acb46111db44/liveagent-slack-action-trigger-selection-300x79.png 300w, https://www.liveagent.bg/wp/urlslab-download/13ed8ee9f8863ffc81b4ad166783c81a/liveagent-slack-action-trigger-selection-768x203.png 768w, https://www.liveagent.bg/wp/urlslab-download/a07bfbbd252e1a537ba8e360d0377668/liveagent-slack-action-trigger-selection-185x49.png 185w, https://www.liveagent.bg/wp/urlslab-download/22abd8b3fb6cb55d7f194fc03cbe25b8/liveagent-slack-action-trigger-selection-94x25.png 94w, https://www.liveagent.bg/wp/urlslab-download/1a21fcf76e5b5c5615bb404608cc97f6/liveagent-slack-action-trigger-selection-960x254.png 960w, https://www.liveagent.bg/wp/urlslab-download/7e228a428ee840a57ba75b78438dbe12/liveagent-slack-action-trigger-selection-700x185.png 700w, https://www.liveagent.bg/wp/urlslab-download/426cdbfb801746f41dd5d8d5fe2ac63f/liveagent-slack-action-trigger-selection-110x29.png 110w, https://www.liveagent.bg/wp/urlslab-download/4512098b300ac8d3d27196b57b03ba60/liveagent-slack-action-trigger-selection-485x128.png 485w, https://www.liveagent.bg/wp/urlslab-download/449d164de237a1d5c489c78508d70d5b/liveagent-slack-action-trigger-selection.png 1866w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/b16c2338ecfbbafb671b55e673a6f815/liveagent-slack-action-trigger-selection-1024x271.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="271" alt="Избиране на тригер действие за LiveAgent + Slack през Zapier" class="wp-image-157561" data-src="https://www.liveagent.bg/wp/urlslab-download/0fb416e6eff59489b9c333dfe7841b14/liveagent-slack-action-trigger-selection-1024x271.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="42"></picture></a><figcaption>Избиране на тригер действие</figcaption></figure></div> <p>Както вече споменахме, с интеграцията през Zapier можете да изберете тригерите и действията, които отговарят на нуждите ви, така че помислете какво искате да прави интеграцията ви и си изберете. Като пример за това ръководство, избрахме тригер в Slack <strong>Ново споменаване </strong>и действие в LiveAgent <strong>Създай разговор.</strong></p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/liveagent-slack-trigger-action-selected.png" data-lightbox="gallery"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/44d2177563a0481b05b2c67e9b5e437b/liveagent-slack-trigger-action-selected-1024x367.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/7e1fc7b232b261b895fcbac245973303/liveagent-slack-trigger-action-selected-300x108.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/ea12d24432bd806fb1a49d93f636deae/liveagent-slack-trigger-action-selected-768x275.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/f687331248714db39b13311f1abbc085/liveagent-slack-trigger-action-selected-139x50.png.webp 139w, https://www.liveagent.bg/wp/urlslab-download/7552aa5d8b2301856fd9ca9cae65d8a8/liveagent-slack-trigger-action-selected-70x25.png.webp 70w, https://www.liveagent.bg/wp/urlslab-download/c9fa42a9805c97306c95b681c87bc8c6/liveagent-slack-trigger-action-selected-934x335.png.webp 934w, https://www.liveagent.bg/wp/urlslab-download/15065275beec18483a35dcde994fac10/liveagent-slack-trigger-action-selected-700x251.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/2d87da4c83e6272c6f84dbe3c52b2a91/liveagent-slack-trigger-action-selected-185x66.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/f7b21f1b760ac613266433a6f3772aea/liveagent-slack-trigger-action-selected-110x39.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/5458d34b2048bc5a6c8becb6d7361a22/liveagent-slack-trigger-action-selected-485x174.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/6d8beffd1b42d42d0e8cea31a7c6afb7/liveagent-slack-trigger-action-selected.png.webp 1824w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/8c91d08c1094eadcc595613e5433902d/liveagent-slack-trigger-action-selected-1024x367.png 1024w, https://www.liveagent.bg/wp/urlslab-download/0d0c34f33bec3c10e95a7ce6676a50a3/liveagent-slack-trigger-action-selected-300x108.png 300w, https://www.liveagent.bg/wp/urlslab-download/434da004f15707e2a5a75c67fb3a29f2/liveagent-slack-trigger-action-selected-768x275.png 768w, https://www.liveagent.bg/wp/urlslab-download/0e72a7c9131944e8b17723175ad1faf6/liveagent-slack-trigger-action-selected-139x50.png 139w, https://www.liveagent.bg/wp/urlslab-download/9ff39ddf208d83e6b4f4d640027341d7/liveagent-slack-trigger-action-selected-70x25.png 70w, https://www.liveagent.bg/wp/urlslab-download/3d25ecb4df121735cc214b8a547ce0ba/liveagent-slack-trigger-action-selected-934x335.png 934w, https://www.liveagent.bg/wp/urlslab-download/27f236e1c0e048fb0e3dde7cd90a98e2/liveagent-slack-trigger-action-selected-700x251.png 700w, https://www.liveagent.bg/wp/urlslab-download/5ef3108097c7db5ca238220d9c0439aa/liveagent-slack-trigger-action-selected-185x66.png 185w, https://www.liveagent.bg/wp/urlslab-download/52380a4fea400bb8903d6ea00c73c8e9/liveagent-slack-trigger-action-selected-110x39.png 110w, https://www.liveagent.bg/wp/urlslab-download/ad69d215c252263663b18944de137b3e/liveagent-slack-trigger-action-selected-485x174.png 485w, https://www.liveagent.bg/wp/urlslab-download/af84bfbe7eb60bc97ae6449d292bb942/liveagent-slack-trigger-action-selected.png 1824w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/44d2177563a0481b05b2c67e9b5e437b/liveagent-slack-trigger-action-selected-1024x367.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="367" alt="Тригер в Slack Ново споменаване и действие в LiveAgent Създай разговор в Zapier" class="wp-image-157573" data-src="https://www.liveagent.bg/wp/urlslab-download/8c91d08c1094eadcc595613e5433902d/liveagent-slack-trigger-action-selected-1024x367.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="43"></picture></a><figcaption>Ново споменаване в Slack ще създаде нов разговор в LiveAgent</figcaption></figure></div> <p>Следния раздел изисква да настроите собствен тригер в Slack. В нашия случай, трябва да настроим Потребител, Подчертаване на дума и Тригер за съобщения от бот.</p> <p>Оставихме полето Потребител празно, защото не искаме тригера ни да важи за определен потребител, а за всички потребители в нашия Slack. Избрахме “проблем” за Подчертаване на дума и Не за съобщения от бот. Сега всеки път когато думата “проблем” се появи в който и да е от каналите или съобщенията ни в Slack, автоматично ще получаваме запитване в LiveAgent.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/slack-trigger-setup.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Slack Trigger Setup.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/b7becc5575901fb2242399745e368115/slack-trigger-setup-1024x615.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/72cd20d1c2701b6172d0516914867911/slack-trigger-setup-300x180.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/3ae3b03abf1e1678731e6296d7a78af1/slack-trigger-setup-768x462.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/8f577dbac7265fdf2ec016aef42250f8/slack-trigger-setup-83x50.png.webp 83w, https://www.liveagent.bg/wp/urlslab-download/665d128121fd1d1d32d371894c32d986/slack-trigger-setup-42x25.png.webp 42w, https://www.liveagent.bg/wp/urlslab-download/47146cbfe74d0032d2703c623fc91e54/slack-trigger-setup-557x335.png.webp 557w, https://www.liveagent.bg/wp/urlslab-download/3da75d5a74c8046cd28c2ceb0d54cf0a/slack-trigger-setup-666x400.png.webp 666w, https://www.liveagent.bg/wp/urlslab-download/1d9a7377cb8f020643c3a567a8b74005/slack-trigger-setup-185x111.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/6050e0a0908ec55d76bdc64de32be5d5/slack-trigger-setup-110x66.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/cbae9d0e1c776977b6b5537a746960e9/slack-trigger-setup-485x291.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/8e601b4d485526f267c741bee9c378a5/slack-trigger-setup.png.webp 1684w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/b5fb85a52409b81fafd544744194156c/slack-trigger-setup-1024x615.png 1024w, https://www.liveagent.bg/wp/urlslab-download/46ea7c4ba89052ce9b88f2f0ecad4676/slack-trigger-setup-300x180.png 300w, https://www.liveagent.bg/wp/urlslab-download/623c63f114a1c5859833e6f02252a450/slack-trigger-setup-768x462.png 768w, https://www.liveagent.bg/wp/urlslab-download/ec21adce1803ca9d5eadf72a8ae9e0c5/slack-trigger-setup-83x50.png 83w, https://www.liveagent.bg/wp/urlslab-download/269b981c482da115adf724079cda5859/slack-trigger-setup-42x25.png 42w, https://www.liveagent.bg/wp/urlslab-download/bbadc2d6f975a1c2b46491f01dd877e9/slack-trigger-setup-557x335.png 557w, https://www.liveagent.bg/wp/urlslab-download/0d70e6bdee87acaccaab4442fdf1525f/slack-trigger-setup-666x400.png 666w, https://www.liveagent.bg/wp/urlslab-download/80d129a13a060cc83bfb4e9e37065e2c/slack-trigger-setup-185x111.png 185w, https://www.liveagent.bg/wp/urlslab-download/d25a8292389db258cc954a4cbfbdcab9/slack-trigger-setup-110x66.png 110w, https://www.liveagent.bg/wp/urlslab-download/b658f95a1902676149495857bd696e6e/slack-trigger-setup-485x291.png 485w, https://www.liveagent.bg/wp/urlslab-download/8b293b30ae8b728f077b969dcc6624c1/slack-trigger-setup.png 1684w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/b7becc5575901fb2242399745e368115/slack-trigger-setup-1024x615.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="615" alt="Пример за настройка на тригер за Slack в Zapier" class="wp-image-157586" data-src="https://www.liveagent.bg/wp/urlslab-download/b5fb85a52409b81fafd544744194156c/slack-trigger-setup-1024x615.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="44"></picture></a><figcaption>Настройка на тригер в Slack</figcaption></figure></div> <p>Когато сте готови, задължително тествайте дали тригера работи правилно. Можете да пропуснете този тест, но го препоръчваме, за да избегнете проблеми по-късно.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/successful-slack-trigger-test.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Successful Slack Trigger Test.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/5d9944dda57bd6f32f84e4beca314401/successful-slack-trigger-test-1024x169.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/0982c2f61fcdb214e2c02b2c4ed2bd76/successful-slack-trigger-test-300x49.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/81e791073fcb0641bb822a8ec917fce5/successful-slack-trigger-test-768x127.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/8f996f241cd16c0601e4ee827f39a497/successful-slack-trigger-test-185x30.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/cb546660c666f106697b9014b7e70897/successful-slack-trigger-test-152x25.png.webp 152w, https://www.liveagent.bg/wp/urlslab-download/e320ce281f9bdfec8f39ab5d01a93fae/successful-slack-trigger-test-960x158.png.webp 960w, https://www.liveagent.bg/wp/urlslab-download/d6256955fc496abab5c239f413dabcec/successful-slack-trigger-test-700x115.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/3d352baa8407bf09a64db7bfde617e7d/successful-slack-trigger-test-110x18.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/2bffe6243d48c49c4752b421fe1b4dec/successful-slack-trigger-test-485x80.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/28c37bd07c4b9480be01b4c296b31e22/successful-slack-trigger-test.png.webp 1662w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/f2faeafcd0c142540304954e65ac5f7b/successful-slack-trigger-test-1024x169.png 1024w, https://www.liveagent.bg/wp/urlslab-download/bd2f9bba79d76dd1a3938805f8e7195b/successful-slack-trigger-test-300x49.png 300w, https://www.liveagent.bg/wp/urlslab-download/0d07875758c08d09b213087f814c451e/successful-slack-trigger-test-768x127.png 768w, https://www.liveagent.bg/wp/urlslab-download/788caf34ddc4ed0e9af08fe2593318c9/successful-slack-trigger-test-185x30.png 185w, https://www.liveagent.bg/wp/urlslab-download/d4e4a9c0e2e5f409d6fd51ddad7bb596/successful-slack-trigger-test-152x25.png 152w, https://www.liveagent.bg/wp/urlslab-download/49a863b65b05deeecbd756c39860fd27/successful-slack-trigger-test-960x158.png 960w, https://www.liveagent.bg/wp/urlslab-download/09f83332fb6b373dc893dfacc69ce34b/successful-slack-trigger-test-700x115.png 700w, https://www.liveagent.bg/wp/urlslab-download/a9bc542957260a0263aec44ea366c084/successful-slack-trigger-test-110x18.png 110w, https://www.liveagent.bg/wp/urlslab-download/3c18d85e9385c1e732d186f738ff82b7/successful-slack-trigger-test-485x80.png 485w, https://www.liveagent.bg/wp/urlslab-download/d37e2439b715771cf7ede2df4aba1521/successful-slack-trigger-test.png 1662w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/5d9944dda57bd6f32f84e4beca314401/successful-slack-trigger-test-1024x169.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="169" alt="Успешен тест на тригер в Slack" class="wp-image-157600" data-src="https://www.liveagent.bg/wp/urlslab-download/f2faeafcd0c142540304954e65ac5f7b/successful-slack-trigger-test-1024x169.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="45"></picture></a><figcaption>Успешен тест</figcaption></figure></div> <p>Когато направите всичко това, остава да настроите действието в LiveAgent. В случай, че искате да направите действието още по-специфично, не забравяйте да попълните и незадължителните полета. В противен случай попълнете само задължителните полета, като имейл и “относно” на съобщението.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/liveagent-slack-action-setup.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Liveagent Slack Action Setup.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/c0b463240b128d8a7865d33278b10c0a/liveagent-slack-action-setup-1024x726.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/295890dd5484428c4cf57496c58296d4/liveagent-slack-action-setup-300x213.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/2f9c8bd0b049e041d4c96f2b936a0b8c/liveagent-slack-action-setup-768x544.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/a89c8ee5fac9d2398ee6a0613b61f4e3/liveagent-slack-action-setup-71x50.png.webp 71w, https://www.liveagent.bg/wp/urlslab-download/64109ab871e15d87747cff73b04e7ae5/liveagent-slack-action-setup-35x25.png.webp 35w, https://www.liveagent.bg/wp/urlslab-download/deb58a9dc9ab94cce7049a6a98ddbd50/liveagent-slack-action-setup-473x335.png.webp 473w, https://www.liveagent.bg/wp/urlslab-download/e814ced5cbef316cf0aa086a3b367a65/liveagent-slack-action-setup-564x400.png.webp 564w, https://www.liveagent.bg/wp/urlslab-download/36a5a8b9bc041fa772300ce71e6447a2/liveagent-slack-action-setup-185x131.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/fefd72950ac6f7118047f213703d6037/liveagent-slack-action-setup-110x78.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/dd92f49fe32a1497cc800a11ea1911a5/liveagent-slack-action-setup-485x344.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/486f0d99e274e4cb2e0c9f1897da2bfc/liveagent-slack-action-setup.png.webp 1716w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/9d6d8616f2e4722b083846e985b8c7c1/liveagent-slack-action-setup-1024x726.png 1024w, https://www.liveagent.bg/wp/urlslab-download/0c69332894a1f2e78aa603b0cf70612a/liveagent-slack-action-setup-300x213.png 300w, https://www.liveagent.bg/wp/urlslab-download/7d39acb8bc155d8e38b4f269fbf8c1df/liveagent-slack-action-setup-768x544.png 768w, https://www.liveagent.bg/wp/urlslab-download/dfdf4faa6350330c075e9f328ab1d792/liveagent-slack-action-setup-71x50.png 71w, https://www.liveagent.bg/wp/urlslab-download/c8998f37f4b58a6015e9d94da1c41c86/liveagent-slack-action-setup-35x25.png 35w, https://www.liveagent.bg/wp/urlslab-download/ada667b0776836c14ebed32422aa63bb/liveagent-slack-action-setup-473x335.png 473w, https://www.liveagent.bg/wp/urlslab-download/e6ebf6b84b0bb2665994ed1a66706ecc/liveagent-slack-action-setup-564x400.png 564w, https://www.liveagent.bg/wp/urlslab-download/3e9edc6f447483da2e308569eb5b604f/liveagent-slack-action-setup-185x131.png 185w, https://www.liveagent.bg/wp/urlslab-download/2027a663a733ab709479aa3d066e72d9/liveagent-slack-action-setup-110x78.png 110w, https://www.liveagent.bg/wp/urlslab-download/720331f4e38f20474919d17b1302f4f7/liveagent-slack-action-setup-485x344.png 485w, https://www.liveagent.bg/wp/urlslab-download/bb1bb26a94a9a29f64b67fd60c97850e/liveagent-slack-action-setup.png 1716w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/c0b463240b128d8a7865d33278b10c0a/liveagent-slack-action-setup-1024x726.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="726" alt="Пример за настройка на действие в LiveAgent през Zapier" class="wp-image-157613" data-src="https://www.liveagent.bg/wp/urlslab-download/9d6d8616f2e4722b083846e985b8c7c1/liveagent-slack-action-setup-1024x726.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="46"></picture></a><figcaption>Конфигуриране на действие в LiveAgent</figcaption></figure></div> <p>Когато сте готови, направете финален тест, за да сте сигурни, че интеграцията работи както искате. Ако срещнете трудност, Zapier автоматично ще препоръча полезни насоки за отстраняване на проблемите.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/slack-liveagent-integration-successful-test.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Slack Liveagent Integration Successful Test.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/c8a7864312481cf6f4252b3a406e3876/slack-liveagent-integration-successful-test-1024x611.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/65c4023d817f41b5e6e6d65ff6249141/slack-liveagent-integration-successful-test-300x179.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/b39bd0f2cd9c08c948c39d0bed9c8a02/slack-liveagent-integration-successful-test-768x458.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/92893cd3b0c9510979411a3d0d89bc4e/slack-liveagent-integration-successful-test-84x50.png.webp 84w, https://www.liveagent.bg/wp/urlslab-download/593c42f771097ac0b02560eaeab8f6cc/slack-liveagent-integration-successful-test-42x25.png.webp 42w, https://www.liveagent.bg/wp/urlslab-download/150848b41a7309c61d31b7f02c55deb8/slack-liveagent-integration-successful-test-561x335.png.webp 561w, https://www.liveagent.bg/wp/urlslab-download/257d59b3764e2e866447596ffc54a271/slack-liveagent-integration-successful-test-670x400.png.webp 670w, https://www.liveagent.bg/wp/urlslab-download/c6e70a7b7fabd1f4741a98c734de5b84/slack-liveagent-integration-successful-test-185x110.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/5fcbcae74e1af5a6cbec88cb25658c16/slack-liveagent-integration-successful-test-110x66.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/0b2ddc52bdc1ce22efc30d8a4294c9eb/slack-liveagent-integration-successful-test-485x290.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/61691c431518fe9c2e1adb04f661abee/slack-liveagent-integration-successful-test.png.webp 1702w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/a7caeacdb6b500f12bc56ea55427f789/slack-liveagent-integration-successful-test-1024x611.png 1024w, https://www.liveagent.bg/wp/urlslab-download/9bfa7878a0d67314f2232deb18269d13/slack-liveagent-integration-successful-test-300x179.png 300w, https://www.liveagent.bg/wp/urlslab-download/ddb884b8d99bff523f55a44fb04c5ba1/slack-liveagent-integration-successful-test-768x458.png 768w, https://www.liveagent.bg/wp/urlslab-download/93e64c02f5c0d72cb1acb8a030297830/slack-liveagent-integration-successful-test-84x50.png 84w, https://www.liveagent.bg/wp/urlslab-download/adef09a9e05663f3c64895f7e247c551/slack-liveagent-integration-successful-test-42x25.png 42w, https://www.liveagent.bg/wp/urlslab-download/73e3251fab3c9aa309791ee4e1eae30e/slack-liveagent-integration-successful-test-561x335.png 561w, https://www.liveagent.bg/wp/urlslab-download/39afcb6d2caae60643149fab7dd7b599/slack-liveagent-integration-successful-test-670x400.png 670w, https://www.liveagent.bg/wp/urlslab-download/98baf037d7881a1657cd255f90c0303a/slack-liveagent-integration-successful-test-185x110.png 185w, https://www.liveagent.bg/wp/urlslab-download/73725f6025614ddaff572e834ab21555/slack-liveagent-integration-successful-test-110x66.png 110w, https://www.liveagent.bg/wp/urlslab-download/547738adfb7a628fcc480907883c3da1/slack-liveagent-integration-successful-test-485x290.png 485w, https://www.liveagent.bg/wp/urlslab-download/f19eabf2f34a01886bc4fcbb30f49c55/slack-liveagent-integration-successful-test.png 1702w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/c8a7864312481cf6f4252b3a406e3876/slack-liveagent-integration-successful-test-1024x611.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="611" alt="Успешен тест на интеграция на LiveAgent и Slack чрез Zapier" class="wp-image-157625" data-src="https://www.liveagent.bg/wp/urlslab-download/a7caeacdb6b500f12bc56ea55427f789/slack-liveagent-integration-successful-test-1024x611.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="47"></picture></a><figcaption>Финален успешен тест</figcaption></figure></div> <p>Готови сте. Вече можете да тествате Zapier интеграцията си на живо. Ние изпратихме тестово съобщение в чат канала си в Slack.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/slack-test-message.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Slack Test Message.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/e5dfa656095d4460e814e7e7839eb8bc/slack-test-message-1024x93.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/1b21efc1fbd066352dbbb6bef251f214/slack-test-message-300x27.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/2941d07dce1b6b022857d7bbc5163ca2/slack-test-message-768x70.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/459e5863d72aec31281ba8a0528c2c9f/slack-test-message-185x17.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/fa0041b91b43eac212f0b285203b86e3/slack-test-message-175x16.png.webp 175w, https://www.liveagent.bg/wp/urlslab-download/881bab16afc6788d033dce1718ad3512/slack-test-message-960x87.png.webp 960w, https://www.liveagent.bg/wp/urlslab-download/3774d6d85ef900ceb5959c0a805f20e8/slack-test-message-700x64.png.webp 700w, https://www.liveagent.bg/wp/urlslab-download/b53ad6e7bbfd6d44c7daadc8840f7fc6/slack-test-message-110x10.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/fbc227af3e229639b641ea57a0f4b748/slack-test-message-485x44.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/bac97f645a0cf98912db3df9dd4ec2ac/slack-test-message.png.webp 1364w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/72a8dbf4418ddcb2dae7de4e4d614532/slack-test-message-1024x93.png 1024w, https://www.liveagent.bg/wp/urlslab-download/c38962891540d650e5769b6dcf0b6ad4/slack-test-message-300x27.png 300w, https://www.liveagent.bg/wp/urlslab-download/22f970e7af3b8ec9f6aabb1cdd70dec1/slack-test-message-768x70.png 768w, https://www.liveagent.bg/wp/urlslab-download/d5d7adf2339f4b17252777a8b2fdf21f/slack-test-message-185x17.png 185w, https://www.liveagent.bg/wp/urlslab-download/6dfeddaa739b681dcc34bdc327fadebd/slack-test-message-175x16.png 175w, https://www.liveagent.bg/wp/urlslab-download/5ef32a53f177efc5b7bd348a6812e13a/slack-test-message-960x87.png 960w, https://www.liveagent.bg/wp/urlslab-download/6c6d997ad42917b8b7eedd44399cc4c4/slack-test-message-700x64.png 700w, https://www.liveagent.bg/wp/urlslab-download/3f35b3412d408735c55923f39f8c2991/slack-test-message-110x10.png 110w, https://www.liveagent.bg/wp/urlslab-download/ceaee4e3b0e6d6236f3016bc65f3b13b/slack-test-message-485x44.png 485w, https://www.liveagent.bg/wp/urlslab-download/b950e417c0bd1e2419cce93a6caeccad/slack-test-message.png 1364w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/e5dfa656095d4460e814e7e7839eb8bc/slack-test-message-1024x93.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="93" alt="Тестово съобщение в Slack" class="wp-image-157638" data-src="https://www.liveagent.bg/wp/urlslab-download/72a8dbf4418ddcb2dae7de4e4d614532/slack-test-message-1024x93.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="48"></picture></a><figcaption>Тестово съобщение</figcaption></figure></div> <p>Това предизвиква действие в LiveAgent и получихте ново запитване в канала ни за поддръжка в Slack.</p> <div class="wp-block-image no-borders"><figure class="aligncenter size-large"><a href="https://www.liveagent.com/app/uploads/2020/12/liveagent-slack-message-showcase.png" data-lightbox="gallery" title="App - Uploads - 2020 - 12 - Liveagent Slack Message Showcase.png" onover-preload="1"><picture><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/c6f465392721d47f1a2384078dd294d1/liveagent-slack-message-showcase-1024x757.png.webp 1024w, https://www.liveagent.bg/wp/urlslab-download/65047e4ad7f1dba2f67caf6099434120/liveagent-slack-message-showcase-300x222.png.webp 300w, https://www.liveagent.bg/wp/urlslab-download/05da73eea63d2ddceebd236ef3b81904/liveagent-slack-message-showcase-768x568.png.webp 768w, https://www.liveagent.bg/wp/urlslab-download/3dfa669a9d7063b3c376a909d5465d9b/liveagent-slack-message-showcase-68x50.png.webp 68w, https://www.liveagent.bg/wp/urlslab-download/d5aa88494078b6ba373799db17bbe3ac/liveagent-slack-message-showcase-34x25.png.webp 34w, https://www.liveagent.bg/wp/urlslab-download/671f556c8b277de4058c5c360dbd3686/liveagent-slack-message-showcase-453x335.png.webp 453w, https://www.liveagent.bg/wp/urlslab-download/20766431dc65bcd1c094001c1434e2b9/liveagent-slack-message-showcase-541x400.png.webp 541w, https://www.liveagent.bg/wp/urlslab-download/b925014bb352bfaef785c347239ab6ef/liveagent-slack-message-showcase-185x137.png.webp 185w, https://www.liveagent.bg/wp/urlslab-download/c93ce5b21fe78bd7d7d3955751dcd387/liveagent-slack-message-showcase-110x81.png.webp 110w, https://www.liveagent.bg/wp/urlslab-download/c74b923b1756857770bdc5a660defa78/liveagent-slack-message-showcase-485x359.png.webp 485w, https://www.liveagent.bg/wp/urlslab-download/d0c34912270bf7c7bd96fe3e984f62b9/liveagent-slack-message-showcase.png.webp 1352w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px" type="image/webp"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/fab3478479ad388ffc193b492a61160c/liveagent-slack-message-showcase-1024x757.png 1024w, https://www.liveagent.bg/wp/urlslab-download/6f2dc12138e8bb9a4cb4241b53669807/liveagent-slack-message-showcase-300x222.png 300w, https://www.liveagent.bg/wp/urlslab-download/ec8769129e4aba160b45e9298b889d16/liveagent-slack-message-showcase-768x568.png 768w, https://www.liveagent.bg/wp/urlslab-download/eda10a2f331a23e7983ca22000de4c1f/liveagent-slack-message-showcase-68x50.png 68w, https://www.liveagent.bg/wp/urlslab-download/fe8e68794b80a3dac049d8e6d5e0ca6e/liveagent-slack-message-showcase-34x25.png 34w, https://www.liveagent.bg/wp/urlslab-download/585c7ced58f58afdd581cfe010bb72a8/liveagent-slack-message-showcase-453x335.png 453w, https://www.liveagent.bg/wp/urlslab-download/23ef6976bfe015d682d9cb7cc198ce36/liveagent-slack-message-showcase-541x400.png 541w, https://www.liveagent.bg/wp/urlslab-download/15cecd6a8350c9d324e78396828ffc8d/liveagent-slack-message-showcase-185x137.png 185w, https://www.liveagent.bg/wp/urlslab-download/e05e8c2630ed590949fa7508ed12ef1a/liveagent-slack-message-showcase-110x81.png 110w, https://www.liveagent.bg/wp/urlslab-download/2c018c406cb9fae83d7664ee852a0acc/liveagent-slack-message-showcase-485x359.png 485w, https://www.liveagent.bg/wp/urlslab-download/4e48d5de9f099a3a75d11871481bcdc3/liveagent-slack-message-showcase.png 1352w" urlslab-lazy="yes" sizes="(max-width: 1024px) 100vw, 1024px"></source><source data-srcset="https://www.liveagent.bg/wp/urlslab-download/c6f465392721d47f1a2384078dd294d1/liveagent-slack-message-showcase-1024x757.png.webp" urlslab-lazy="yes" type="image/webp"></source><img decoding="async" width="1024" height="757" alt="Запитване изпратено в LiveAgent след като ключовата дума е използвана в Slack" class="wp-image-157650" data-src="https://www.liveagent.bg/wp/urlslab-download/fab3478479ad388ffc193b492a61160c/liveagent-slack-message-showcase-1024x757.png" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="49"></picture></a><figcaption>LiveAgent получи съобщението</figcaption></figure></div> <p><br></p> <div class="Urlslab-Faq urlslab-skip-faq" itemscope="" itemtype="https://schema.org/FAQPage"><h2 id="h-frequently-asked-questions">Frequently Asked Questions</h2><ul class="Urlslab-Faq__items"><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name">Как мога да се възползвам от интеграцията със Slack?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Накратко, интеграцията ви дава възможност да получавате известия когато получите ново запитване или когато клиентско запитване е затворено или отворено.</p></div></div></li><li class="Urlslab-Faq__item" itemprop="mainEntity" itemscope="" itemtype="https://schema.org/Question"><h3 itemprop="name" id="h-slack-liveagent">Как да интегрирате Slack с LiveAgent?</h3><div class="Urlslab-Faq__outer-wrapper" itemprop="acceptedAnswer" itemscope="" itemtype="https://schema.org/Answer"><div class="Urlslab-Faq__inner-wrapper" itemprop="text"><p>Първата стъпка е да отидете в Конфигурации през таблото си в LiveAgent. След това намерете Slack и кликнете на Добави Slack. Свържи и започнете да го използвате веднага. </p></div></div></li></ul></div> <div class="Post__buttons"> <a href="/integracii/" class="Button Button--outline Button--back" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="bg-BG" onover-preload="1"><span>Обратно към Интеграции</span></a> <a href="/testov-period/" class="Button Button--full" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1"> <span>Регистрирайте се БЕЗПЛАТНО</span> </a> </div> <div class="Post__content__resources"> <div class="Post__sidebar__title h4">Свързани статии</div> <div class="SimilarSources"> <div class="urlslab-rel-res-items urlslab-rel-res-design-default urlslab-rel-res-items-with-image urlslab-rel-res-items-with-summary flowhunt-skip"><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/integracii/scalix/" title="Scalix е групов софтуер с инструменти за съвместна работа, календар и имейл, който осигурява надеждна възможност комуникация за бизнесите." hreflang="bg-BG" onover-preload="1"><img alt="Scalix е групов софтуер с инструменти за съвместна работа, календар и имейл, който осигурява надеждна възможност комуникация за бизнесите." data-src="https://assets.flowhunt.io/screenshots/d170c3afff8e0185/519210085d236dff/1729106883_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="50"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.bg/integracii/scalix/" title="Scalix е групов софтуер с инструменти за съвместна работа, календар и имейл, който осигурява надеждна възможност комуникация за бизнесите." hreflang="bg-BG" onover-preload="1">Scalix</a></p><p class="urlslab-rel-res-item-summary">Integrate Scalix with LiveAgent to enhance your customer service capabilities. Scalix, compatible with Linux and Mac OS, offers reliable email, calendar, and collaboration tools. Boost your business communication by connecting with LiveAgent's advanced ticketing system, ensuring seamless query management and improved response times. Try LiveAgent for free and discover how easy it is to manage customer inquiries efficiently.</p><a href="https://www.liveagent.bg/integracii/scalix/" title="Scalix е групов софтуер с инструменти за съвместна работа, календар и имейл, който осигурява надеждна възможност комуникация за бизнесите." class="urlslab-rel-res-item-arrow" hreflang="bg-BG" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/integracii/intercom/" title="Интерком интеграцията ви позволява удобно да управлявате клиентите си от LiveAgent. Просто го интегрирайте чрез Zapier и започнете да печелите ползи." hreflang="bg-BG" onover-preload="1"><img alt="Интерком интеграцията ви позволява удобно да управлявате клиентите си от LiveAgent. Просто го интегрирайте чрез Zapier и започнете да печелите ползи." data-src="https://assets.flowhunt.io/screenshots/d170c3afff8e0185/bab923270d45dad2/1729064400_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="51"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.bg/integracii/intercom/" title="Интерком интеграцията ви позволява удобно да управлявате клиентите си от LiveAgent. Просто го интегрирайте чрез Zapier и започнете да печелите ползи." hreflang="bg-BG" onover-preload="1">Intercom</a></p><p class="urlslab-rel-res-item-summary">Интегрирайте Intercom с LiveAgent за по-ефективно управление на клиентите чрез събиране и филтриране на данни. Лесно създавайте целеви съобщения, управлявайте потребители и компании, и подобрете обслужването си. Започнете безплатно сега!</p><a href="https://www.liveagent.bg/integracii/intercom/" title="Интерком интеграцията ви позволява удобно да управлявате клиентите си от LiveAgent. Просто го интегрирайте чрез Zapier и започнете да печелите ползи." class="urlslab-rel-res-item-arrow" hreflang="bg-BG" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/integracii/whatsapp/" title="LiveAgent предлага интеграция с WhatsApp, която позволява на потребителите лесно да отговарят на съобщения в WhatsApp от таблото си в LiveAgent." hreflang="bg-BG" onover-preload="1"><img alt="LiveAgent предлага интеграция с WhatsApp, която позволява на потребителите лесно да отговарят на съобщения в WhatsApp от таблото си в LiveAgent." data-src="https://www.liveagent.bg/wp/urlslab-download/b79387355d588794998995351557d088/1728952995_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="52"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.bg/integracii/whatsapp/" title="LiveAgent предлага интеграция с WhatsApp, която позволява на потребителите лесно да отговарят на съобщения в WhatsApp от таблото си в LiveAgent." hreflang="bg-BG" onover-preload="1">WhatsApp</a></p><p class="urlslab-rel-res-item-summary">LiveAgent предлага интеграция с WhatsApp, която позволява на потребителите лесно да отговарят на съобщения в WhatsApp от таблото си в LiveAgent.</p><a href="https://www.liveagent.bg/integracii/whatsapp/" title="LiveAgent предлага интеграция с WhatsApp, която позволява на потребителите лесно да отговарят на съобщения в WhatsApp от таблото си в LiveAgent." class="urlslab-rel-res-item-arrow" hreflang="bg-BG" onover-preload="1"></a></div></div><div class="urlslab-rel-res-item urlslab-skip-keywords"><div class="urlslab-rel-res-item-screenshot"><a href="https://www.liveagent.bg/integracii/icloud/" title="iCloud е услуга, която предлага място за съхранение на облак, имейл услуги и може също така да се свърже с Apple устройствата ви за безпроблемен работен процес." hreflang="bg-BG" onover-preload="1"><img alt="iCloud е услуга, която предлага място за съхранение на облак, имейл услуги и може също така да се свърже с Apple устройствата ви за безпроблемен работен процес." data-src="https://assets.flowhunt.io/screenshots/d170c3afff8e0185/72097999f98e882c/1729067161_200.webp" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="53"></a></div><div class="urlslab-rel-res-item-text"><p class="urlslab-rel-res-item-title"><a href="https://www.liveagent.bg/integracii/icloud/" title="iCloud е услуга, която предлага място за съхранение на облак, имейл услуги и може също така да се свърже с Apple устройствата ви за безпроблемен работен процес." hreflang="bg-BG" onover-preload="1">iCloud</a></p><p class="urlslab-rel-res-item-summary">Интегрирайте iCloud с LiveAgent за лесно управление и организиране на имейлите. Подобрете комуникацията си с множество канали!</p><a href="https://www.liveagent.bg/integracii/icloud/" title="iCloud е услуга, която предлага място за съхранение на облак, имейл услуги и може също така да се свърже с Apple устройствата ви за безпроблемен работен процес." class="urlslab-rel-res-item-arrow" hreflang="bg-BG" onover-preload="1"></a></div></div></div> </div> </div> </div> </div> </div> </div> </div> <section class="GoodHands hidden "> <div class="wrapper"> <div class="GoodHands__text"> <h3 id="h-you-will-bein-good-hands">You will be<br>in Good Hands!</h3> <p>Join our community of happy clients and provide excellent customer support with LiveAgent.</p> <div class="Buttons"> <a href="/testov-period/" class="Button Button--full" title="Обмисляте help desk софтуера на LiveAgent? Попълнете данните си и можете да започнете безплатния си тестов период, без ангажименти, без кредитна карта." hreflang="bg-BG" onover-preload="1"> <span>Start 14-days free trial</span> </a> <a href="/demo/" onclick="ga( 'send', 'event', 'Demo bar Button', 'start', 'Schedule a demo' )" class="Button Button--outline" title="Искате ли да научите повече за LiveAgent? Поискайте безплатна демонстрация, за да научите повече за LiveAgent и как може да ви помогне да успеете." hreflang="bg-BG" onover-preload="1"> <span>Насрочете демо</span> </a> </div> <ul class="GoodHands__logos flex"> <li class="GoodHands__logo"> <a href="/nagradi-i-sertifikati/" title="Capterra" hreflang="bg-BG" onover-preload="1"> <img alt="Capterra" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/logo-capterra.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; transition: opacity .5s;" urlslab-lazy="yes" urlslab-id="54"> </a> <div class="GoodHands__stars"> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> <svg class="GoodHands__star"><use xlink:href="https://www.liveagent.bg/app/themes/liveagent/assets/images/icons.svg?ver=1.25.53#star-solid"></use></svg> </div> </li> <li class="GoodHands__logo"> <a href="/nagradi-i-sertifikati/" title="G2 Crowd" hreflang="bg-BG" onover-preload="1"> <img alt="G2 Crowd" data-src="https://www.liveagent.bg/app/themes/liveagent/assets/images/logo_g2.svg?ver=1.25.53" data-urlslabstyle="" style="opacity: 0; 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Поискайте безплатна демонстрация, за да научите повече за LiveAgent и как може да ви помогне да успеете." hreflang="bg-BG" onover-preload="1">Демо</a></li> <li id="menu-item-932460"><a href="/ceni/" title="Explore LiveAgent's flexible pricing plans starting at just $9 per month. Whether you're a small, medium, or large business, we offer tailored solutions to enhance your customer support. Enjoy features like AI assistance, extensive integrations, and more, with a 14-day free trial. Visit now to find the perfect plan for your business needs!" hreflang="bg-BG" onover-preload="1">Цени</a></li> <li id="menu-item-743114"><a href="https://www.liveagent.bg/funkcii/" title="Открийте всички функционалности на LiveAgent, водещ многоканален help desk софтуер, създаден да оптимизира управлението на тикети и клиентските запитвания. Автоматизирайте процесите, предотвратете сблъсъци между служители и подобрете клиентското обслужване с помощта на разнообразни функции като оценяване на служителите, управление на работно време и лесно прикачване на файлове. Разширете възможностите си с LiveAgent!" hreflang="bg-BG" onover-preload="1">Функции</a></li> <li id="menu-item-743115"><a href="https://www.liveagent.bg/integracii/" title="LiveAgent provides a large number of integrations in the form of plugins. Check out all the available integration solutions right now." hreflang="bg-BG" onover-preload="1">Интеграции</a></li> <li id="menu-item-399713"><a href="https://www.liveagent.bg/alternativi/" title="Доброто клиентско обслужване започва с по-добър help desk софтуер. Опитайте LiveAgent с 14-дневен безплатен тест период. Създайте взаимоотнишения, повишете лоялността и продажбите." hreflang="bg-BG" onover-preload="1">Алтернативи</a></li> <li id="menu-item-818003"><a href="https://www.liveagent.bg/tur/" title="Разгледайте LiveAgent и открийте всички чудесни инструменти и функции в нашето многоканално хелп деск приложение. Пробвайте фо днес и подобрете клиентското си обслужване." hreflang="bg-BG" onover-preload="1">Разгледайте продукта</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-11 widget_nav_menu"><div class="Footer__top__column__title h5">Поддръжка</div><div class="menu-footer-top-support-bulgarian-container"><ul id="menu-footer-top-support-bulgarian" class="menu"><li id="menu-item-399715"><a href="https://support.liveagent.com/" title="LiveAgent support portal" hreflang="en-US">Портал за поддръжка</a></li> <li id="menu-item-399716"><a href="https://www.liveagent.bg/migratia/" title="Миграцията на Liveagent е лесна с някой от нашите предварително създадени плъгини. Liveagent се предлага в 43 различни езикови превода и поддържа възможност за адаптиране към езика. 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Свържете се с нас и ние ще се свържем с вас с отговорите директно." hreflang="bg-BG" onover-preload="1">Поискай оферта</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-12 widget_nav_menu"><div class="Footer__top__column__title h5">За компанията</div><div class="menu-footer-top-company-bulgarian-container"><ul id="menu-footer-top-company-bulgarian" class="menu"><li id="menu-item-401355"><a href="https://www.liveagent.bg/za-nas/otnosno-liveagent/" title="Открийте как LiveAgent, първият help desk софтуер, трансформира клиентското обслужване с иновации и ефективност от 2004 г. насам. Присъединете се към над 150 милиона потребители и над 40 000 бизнеса, които се доверяват на нашия софтуер за отлично обслужване в реално време. 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Start a 14-day free trial and join our satisfied clients in delivering exceptional customer support." hreflang="en-US" onover-preload="1">Импресум</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-13 widget_nav_menu"><div class="Footer__top__column__title h5">Научете повече</div><div class="menu-footer-top-learn-bulgarian-container"><ul id="menu-footer-top-learn-bulgarian" class="menu"><li id="menu-item-399369"><a href="https://www.liveagent.bg/blog/" title="Learn with LiveAgent. 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Find out more about LiveAgent and its business/industry benefits." hreflang="bg-BG" onover-preload="1">Калкулатор на цени</a></li> </ul></div></div> </div> <div class="Footer__top__column"> <div class="nav_menu-155 widget_nav_menu"><div class="Footer__top__column__title h5">Популярни</div><div class="menu-footer-top-popular-bulgarian-container"><ul id="menu-footer-top-popular-bulgarian" class="menu"><li id="menu-item-949716"><a href="https://www.liveagent.bg/softuer-za-baza-znaniya/" title="Открийте как софтуерът за база знания на LiveAgent подобрява самообслужването на клиентите! Насладете се на безплатен пробен период, гъвкави функции и напреднал инструмент за търсене. 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