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</nav> <section data-toggle="wy-nav-shift" class="wy-nav-content-wrap"><nav class="wy-nav-top" aria-label="Mobile navigation menu" > <i data-toggle="wy-nav-top" class="fa fa-bars"></i> <a href="index.html">Read the Docs user documentation</a> </nav> <div class="wy-nav-content"> <div class="rst-content"> <div role="navigation" aria-label="Page navigation"> <ul class="wy-breadcrumbs"> <li><a href="index.html" class="icon icon-home" aria-label="Home"></a></li> <li class="breadcrumb-item"><a href="about/index.html">About Read the Docs</a></li> <li class="breadcrumb-item active">Site support</li> <li class="wy-breadcrumbs-aside"> <a href="https://github.com/readthedocs/readthedocs.org/blob/main/docs/user/support.rst" class="fa fa-github"> Edit on GitHub</a> </li> </ul> <hr/> </div> <div role="main" class="document" itemscope="itemscope" itemtype="http://schema.org/Article"> <div itemprop="articleBody"> <section id="site-support"> <h1>Site support<a class="headerlink" href="#site-support" title="Link to this heading"></a></h1> <p>Read the Docs offers support for projects on our <a class="reference internal" href="commercial/index.html"><span class="doc">Read the Docs for Business</span></a> and Read the Docs Community platforms. We’re happy to assist with any questions or problems you have using either of our platforms.</p> <div class="admonition note"> <p class="admonition-title">Note</p> <p>Read the Docs does not offer support for questions or problems with documentation tools or content. If you have a question or problem using a particular documentation tool, you should refer to <a class="reference internal" href="#external-resources"><span class="std std-ref">external resources</span></a> for help instead.</p> </div> <p>Some examples of requests that we support are:</p> <ul class="simple"> <li><p>“How do I transfer ownership of a Read the Docs project to another maintainer?”</p></li> <li><p>“Why are my project builds being cancelled automatically?”</p></li> <li><p>“How do I manage my subscription?”</p></li> </ul> <p>You might also find the answers you are looking for in our <a class="reference internal" href="guides/index.html"><span class="doc">documentation guides</span></a>. These provide step-by-step solutions to common user requests.</p> <div class="sphinx-tabs docutils container"> <div aria-label="Tabbed content" class="closeable" role="tablist"><button aria-controls="panel-0-0-0" aria-selected="true" class="sphinx-tabs-tab" id="tab-0-0-0" name="0-0" role="tab" tabindex="0">Read the Docs for Business</button><button aria-controls="panel-0-0-1" aria-selected="false" class="sphinx-tabs-tab" id="tab-0-0-1" name="0-1" role="tab" tabindex="-1">Read the Docs Community</button></div><div aria-labelledby="tab-0-0-0" class="sphinx-tabs-panel" id="panel-0-0-0" name="0-0" role="tabpanel" tabindex="0"><p>Please fill out the form at <a class="reference external" href="https://readthedocs.com/support/">https://readthedocs.com/support/</a>.</p> <p>Our team responds to support requests within 2 business days or earlier for most plans. Faster support response times and support SLAs are available with plan upgrades.</p> </div><div aria-labelledby="tab-0-0-1" class="sphinx-tabs-panel" hidden="true" id="panel-0-0-1" name="0-1" role="tabpanel" tabindex="0"><p>Please fill out the form at <a class="reference external" href="https://readthedocs.org/support/">https://readthedocs.org/support/</a>, and we will reply as soon as possible.</p> </div></div> <section id="external-resources"> <h2>External resources<a class="headerlink" href="#external-resources" title="Link to this heading"></a></h2> <p>If you have questions about how to use a documentation tool or authoring content for your project, or have an issue that isn’t related to a bug with Read the Docs, <a class="reference external" href="https://stackoverflow.com/questions/tagged/read-the-docs">Stack Overflow</a> is the best place for your question.</p> <p>Examples of good questions for Stack Overflow are:</p> <ul class="simple"> <li><p>“What is the best way to structure the table of contents across a project?”</p></li> <li><p>“How do I structure translations inside of my project for easiest contribution from users?”</p></li> <li><p>“How do I use Sphinx to use SVG images in HTML output but PNG in PDF output?”</p></li> </ul> <div class="admonition tip"> <p class="admonition-title">Tip</p> <p>Tag questions with <code class="docutils literal notranslate"><span class="pre">read-the-docs</span></code> so other folks can find them easily.</p> </div> </section> <section id="bug-reports"> <h2>Bug reports<a class="headerlink" href="#bug-reports" title="Link to this heading"></a></h2> <p>If you have an issue with the actual functioning of Read the Docs, you can file bug reports on our <a class="reference external" href="https://github.com/readthedocs/readthedocs.org/issues">GitHub issue tracker</a>. You can also <a class="reference external" href="https://docs.readthedocs.com/dev/latest/contribute.html" title="(in Read the Docs developer documentation v11.15.0)"><span class="xref std std-doc">contribute changes and fixes</span></a> to Read the Docs, as the code is open source.</p> </section> </section> </div> </div> <footer><div class="rst-footer-buttons" role="navigation" aria-label="Footer"> <a href="team.html" class="btn btn-neutral float-left" title="Read the Docs team" accesskey="p" rel="prev"><span class="fa fa-arrow-circle-left" aria-hidden="true"></span> Previous</a> <a href="glossary.html" class="btn btn-neutral float-right" title="Glossary" accesskey="n" rel="next">Next <span class="fa fa-arrow-circle-right" aria-hidden="true"></span></a> </div> <hr/> <div role="contentinfo"> <p>© Copyright Read the Docs, Inc & contributors.</p> </div> Built with <a href="https://www.sphinx-doc.org/">Sphinx</a> using a <a href="https://github.com/readthedocs/sphinx_rtd_theme">theme</a> provided by <a href="https://readthedocs.org">Read the Docs</a>. </footer> </div> </div> </section> </div> <script> jQuery(function () { SphinxRtdTheme.Navigation.enable(true); }); </script> </body> </html>