Wolters Kluwer - Support & Training

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target="_blank">Contact Ovid Support</a> <a data-toggle="modal" data-target="#trainingrequest" href="#trainingrequest" class="btn btn-info btn-sm mr-4"> Contact Ovid Trainer </a> </div> </div>   </div> </div>   <div class="d-flex flex-column-fluid">  <div class="container-fluid">  <div class="alert alert-custom alert-white alert-shadow fade show gutter-b" role="alert"> <div class="alert-text"> <h2 align="center"><strong>Award-winning Support and Consultative Services</strong> </h2> </div> </div>  <div class="row"> <div class="col-lg-3 col-xl-2"> <div class="card card-custom" data-margin-top="140px"> <div class="card-body p-0"> <ul class="nav nav-tabs flex-column nav-tabs-line mt-10" style="font-size: 14px !important; margin: 0px !important; border-bottom: none; border-radius: 3px; border: 1px solid #ebedf3; padding: 0.9rem;"> <li class="nav-item"> <a class="nav-link active" data-toggle="tab" href="#ovidsupport">Ovid Support</a> </li> <li class="nav-item"> <a class="nav-link" data-toggle="tab" href="#knowledge">Knowledge Community</a> </li> <li class="nav-item"> <a class="nav-link" data-toggle="tab" href="#phone">Phone & Email Support</a> </li> <li class="nav-item" style="display:none;"> <a class="nav-link" data-toggle="tab" href="#survey">Satisfaction Survey</a> </li> <li class="nav-item"> <a class="nav-link" data-toggle="tab" href="#licence">Licensing & Access Requirements</a> </li> <li class="nav-item"> <a class="nav-link" data-toggle="tab" href="#z39">Z39.50 Server Interoperability Testing</a> </li> <li class="nav-item"> <a class="nav-link" data-toggle="tab" href="#service">Service Emails</a> </li> </ul> </div> </div> </div> <div class="col-lg-9 col-xl-10"> <div class="tab-content m-0 p-0"> <div class="tab-pane fade show active" id="ovidsupport" role="tabpanel" aria-labelledby="ovidsupport"> <div class="card card-custom gutter-b example example-compact"> <div class="card-header"> <div align="center" class="card-title"> <h2 align="center"><strong>Ovid Support</strong></h2> </div> </div> <div class="card-body"> <div class="row"> <div class="col-md-9"> <h3 class="mt-0 mb-5">We are dedicated to Service and Customer Success.</h3> <p>The global Customer Support team has attained best-in-class recognition through Omega Management Group’s Omega North Face Award for superior customer satisfaction scores for twelve consecutive years (2011-2023).</p> <h3 class="mt-5 mb-5">Get Answers 24/7</h3> <p>If you manage Ovid's software products for your organization, Ovid has technical support resources available to help answer your questions. We've provided some basic support information - such as system requirements, implementation materials, documentation, or technical tips - right here, online.</p> <p>For more difficult questions or inquiries please search our Knowledge Community - it's comprised of common questions that have been submitted to our Technical Support team from users across the globe. Or, simply email us directly.</p> <p>To better serve you, Ovid offers 24 hour worldwide technical support. Any time you have a technical issue, such as a problem logging in or accessing your Ovid resources, a Technical Support engineer will be available to answer your call. Learn more about Ovid's 24/7 commitment.</p> </div> <div class="col-md-3" align="center"> <img align="center" class="img-responsive mr-20" width="73%" src="https://wolterskluwer-h.assetsadobe.com/is/image/content/dam/Ovid/Images/scoreboard.jpg"> </div> </div> </div> </div> </div> <div class="tab-pane fade" id="knowledge" role="tabpanel" aria-labelledby="knowledge"> <div class="card card-custom gutter-b example example-compact"> <div class="card-header"> <div align="center" class="card-title"> <h2 align="center"><strong>Knowledge Community</strong></h2> </div> </div> <div class="card-body"> <div class="row"> <div class="col-md-12"> <p>For more difficult questions or inquiries please search our <a href="https://wkhealth.force.com/ovidsupport/s/" target="_blank"><span style="color: rgb(0,122,195);">Knowledge Community</span></a> - it's comprised of common questions that have been submitted to our Technical Support team from users like you from across the globe. Or, simply <a target="_blank" href="https://ovidsupport.ovidds.com/forms/6287/ovid%20support"><span style="color: rgb(0,122,195);">email us directly</span></a>.</p> </div> </div> </div> </div> </div> <div class="tab-pane fade" id="phone" role="tabpanel" aria-labelledby="phone"> <div class="card card-custom gutter-b example example-compact"> <div class="card-header"> <div align="center" class="card-title"> <h2 align="center"><strong>Technical Support</strong></h2> </div> </div> <div class="card-body"> <div class="row"> <div class="col-md-12"> <h4><strong>Email Support</strong></h4> <p>Assisting our customers is a primary concern, and Ovid recognizes that not every problem occurs during normal business hours. That is why <strong>Ovid offers 24 </strong><strong>hour</strong><strong> worldwide technical support</strong> for our customers.<br> Now, any time you have a technical issue, such as a problem logging in or accessing your Ovid resources, a Technical Support engineer will be available to assist you.</p> <p><strong>Still</strong><strong> need answers</strong>? <a target="_blank" href="https://ovidsupport.ovidds.com/forms/6287/ovid%20support">Email customer support</a> directly and we’ll be sure to respond within one business day.</p> <h4 class="mt-12"><strong>Phone Support</strong></h4> <p>Ovid's 24/7 support commitment is made possible by the addition of new 24-hour Technical Support phone numbers. Calling these numbers after local business hours routes your call to a representative in the office that is currently open. To speak with a representative from your regional office, you must call during that office's normal business hours. Note that this 24 hour service is for technical support issues only: sales, customer service, and other questions should continue to be made to your local office during normal business hours.</p> <p>Ovid is a global company, with technical support engineers available in sales offices around the world. Contact us during normal business hours: Monday- Friday 8:30am - 8:00pm EST, but if your call is received outside business hours it will be routed to an open office in another time zone.</p> <h5 style="font-weight: 400;">North and South America</h5> <ul style="margin-left: 20.0px;"> <li>US and Canada: 877.247.OVID (6843)</li> <li>Latin America: 781.501.1002</li> </ul> <h5 style="font-weight: 400;">Europe, Middle East, and Africa</h5> <ul style="margin-left: 20px;"> <li>United Kingdom, Ireland, and the Mediterranean: +44 (0) 203 197 6660</li> <li>Benelux, the Nordic countries, the Middle East, and Africa: +31 (0)172 469 812</li> <li>Germany, Central and Eastern Europe: +49 3085 77 99 66</li> <li>Italy: +39 051 588 0717</li> <li>Spain: +34 91 418 62 97</li> </ul> <h5 style="font-weight: 400;">Asia Pacific</h5> <ul style="margin-left: 20px;"> <li>Australia: 1.800.246.473</li> <li>China, Malaysia, Philippines, Macau: 00 800 2476 8438</li> <li>Hong Kong, South Korea, Singapore, Thailand: 001 800 2476 8438</li> <li>India: 1800 108 2980</li> <li>Japan: (KDD) 001 800 2476 8438</li> <li>Japan: (MYLINE/MYLINE PLUS) 010 800 2476 8438</li> <li>Japan: (Cable & Wireless IDC) 0061 800 2476 8438 </li> <li>Japan: (Japan Telecom) 0041 800 2476 8438</li> <li>New Zealand: 00 800 2476 8438</li> <li>Singapore: Singtel IDD 001 800 2476 8438</li> <li>Singapore: MobileOne IDD 002 800 2476 8438</li> <li>Singapore: Starhub IDD 008 800 2476 8438</li> <li>Singapore: Singtel BudgetCall 013 800 2476 8438</li> <li>Singapore: Starhub I-Call (Voice over IP) 018 800 2476 8438</li> <li>Singapore: Singtel V019 (Voice over IP) 019 800 2476 8438</li> <li>Taiwan: 002 800 2476 8438</li> </ul> </div> </div> </div> </div> </div> <div class="tab-pane fade" id="survey" role="tabpanel" aria-labelledby="survey"> <div class="card card-custom gutter-b example example-compact"> <div class="card-header"> <div align="center" class="card-title"> <h2 align="center"><strong>Ovid Customer Satisfaction Survey</strong></h2> </div> </div> <div class="card-body"> <div class="row"> <div class="col-md-12"> <h5>Your feedback is greatly important to us!</h5> <p>Please take a moment to complete this survey and give us your feedback or your overall impression about the service provided by Ovid Customer Support department. </p> <p>Please let us know if you would like to see any new services or if you would like to see something different from us.</p> </div> <div class="col-md-8"> <div class="accordion accordion-solid accordion-toggle-plus" id="accordionExample7"> <div class="card"> <div class="card-header" id="headingTwo7"> <div class="card-title collapsed" data-toggle="collapse" data-target="#collapseTwo7"> <div class="card-label pl-4">Take the Survey </div> </div> </div> <div id="collapseTwo7" class="collapse" data-parent="#accordionExample7"> <div class="card-body pl-12"> <iframe src="https://tools.ovid.com/forms/sat/" style="width:100%; height: 2100px; border: none;" scrolling="no"></iframe> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="tab-pane fade" id="licence" role="tabpanel" aria-labelledby="licence"> <div class="card card-custom gutter-b example example-compact"> <div class="card-header"> <div align="center" class="card-title"> <h2 align="center"><strong>Licensing & Access Requirements</strong></h2> </div> </div> <div class="card-body"> <div class="row"> <div class="col-md-12"> <p>All of Ovid's products require a signed license agreement before access can begin. Ovid and its publishing partners require this license agreement to ensure appropriate and fair usage of the software that Ovid provides and the content that Ovid licenses. Your Ovid sales representative will provide you with Ovid's License Agreement, which will cover access to your Ovid subscriptions.</p> <h3 class="mt-5"><strong>Ovid Configuration Information</strong></h3> <p>Ovid web applications require the following minimum browsers for Ovid:</p> <ul style="margin-left: 20px;"> <li>Chrome version 30 or greater</li> <li>Microsoft Edge: All versions are compliant</li> <li>Firefox version 24 or greater: For versions 24-26, TLS 1.2 is disabled by default so you will need to enable it in the browser settings if this hasn’t already been done</li> <li>Safari version 7 or greater</li> <li>Safari mobile 5 or greater</li> </ul> <p>The Ovid applications that are covered by these standards are: Ovid, and Ovid LinkSolver. Ovid products require that JavaScript and Cookies are enabled.<br> To view PDF files in the Ovid applications you will need the Adobe Acrobat Reader. If you are experiencing difficulties utilizing our services with any other browser application, we recommend trying the above versions to correct the issue.</p> <p>Ovid is focused on delivering standards compliant applications. By following common standards such as CSS and DOM, Ovid will be designing products that leverage powerful technology while ensuring that our solutions are compatible with our customer's system environments. </p> <h3 class="mt-5"><strong>Important System Information for Optimizing Performance and Access</strong></h3> <h6><strong>Browsers</strong></h6> <p>For best performance, we recommend using a browser with a fast JavaScript engine. We recommend using the latest version of either Firefox or Chrome. Internet Explorer Compatibility mode is not supported, so please ensure that ovid.com is not included in the list of sites added to compatibility view or the local intranet zone in your IE browser settings.</p> <p><b><u>Here are the browser requirements for products sold through Ovid, such as Acland's Anatomy, Bates Visual Guide, LWW Health Library and 5 Minute Clinical Consult.</u></b></p> <p>They are as follows:</p> <p> Windows PC (7 and above)<br> Internet Explorer 7 <sup>(1)</sup> (Except newer “responsive” sites)<br> Internet Explorer 8 <sup>(1)</sup> (Older browsers will not react to responsive break points like newer browsers, and may lose minor functionality. Overall the user will have a good experience.)<br> Internet Explorer 9 <sup>(1)</sup><br> Internet Explorer 10 <sup>(1)</sup><br> Internet Explorer 11 <sup>(1)</sup><br> Mozilla Firefox (Latest Version)<br> Google Chrome (Latest Version)<br> </p> <p> Apple OSX<br> Safari 10.8 (Not supported for Desktop PC)<br> FireFox 24<br> </p> <p> Android Phone or Tablet (Honeycomb and above)<br> The device’s native browser - Android browser or Chrome in latest version of Android<br> </p> <p> iOS on iPad, iPhone, iPod touch<br> Safari 6<br> </p> <p> <sup>(1)</sup> From 17<sup>th</sup> of August 2021, Microsoft no longer supports Internet Explorer. More information <a href="https://techcommunity.microsoft.com/t5/microsoft-365-blog/microsoft-365-apps-say-farewell-to-internet-explorer-11-and/ba-p/1591666" target="_blank">here</a>. </p> <p>* Windows Edge is a modern, standards compliant browser supported by Silverchair. Like any browser it will have small idiosyncrasies and variances from other browsers. However, we expect a high degree of compatibility with our sites and Windows Edge.</p> <h6 class="mt-5"><strong>URL Information for Firewall/Proxy Administrators</strong></h6> <p>Ovid recommends that you allow users to connect to all of the following to ensure uninterrupted access for users: </p> <ul> <li>*.ovid.com</li> <li>*.wolterskluwer.com</li> <li>*.wolterskluwer.eu</li> <li>*.wolterskluwer.cloud</li> <li>*.jbisumari.org</li> <li>*.jbi.global</li> <li>*.visualdx.com</li> <li>*.visiblebody.com</li> <li>*.ovidds.com</li> <li>*.tdnet.com</li> <li>*.dsstatic.net</li> <li>*.lww.com</li> <li>*.wkhpe.com</li> <li>*.myorthoevidence.com</li> <li>*.lwwhealthlibrary.com </li> <li>*.jbi.global</li> <li>*.kitaboo.com</li> <li>*.ondemand.org</li> <li>*.audio-digest.org</li> <li>*.hlrptech.com</li> </ul> <p>If that is not possible, we recommend that you allow access to the following service URLs, depending on which products you subscribe to (this is not the preferred method).</p> <p><strong>Ovid</strong></p> <ul> <li><a href="http://termfinder.ovid.com" target="_blank">termfinder.ovid.com</a></li> <li><a href="http://oce.ovid.com/?cmpid=Tech%20Support:%20oce.ovid.com" target="_blank">*.oce.ovid.com</a></li> <li><a href="https://create.kitaboo.com/home.xhtml">wolterservices.kitaboo.com</a> </li> <li><a href="https://insights.ovid.com/">insights.ovid.com</a> </li> <li><a href="http://assets.ovid.com/">assets.ovid.com</a> </li> <li><a href="https://login.wolterskluwer.com/?cmpid=Tech%20Support:%20login.wolterskluwer.com" target="_blank">login.wolterskluwer.com</a></li> <li><a href="http://stats.ovid.com/?cmpid=Tech%20Support:%20stats.ovid.com" target="_blank">stats.ovid.com</a></li> <li><a href="http://linksolver.ovid.com/?cmpid=Tech%20Support:%20linksolver.ovid.com" target="_blank">linksolver.ovid.com</a></li> <li><a href="http://ovidsp.ovid.com/?cmpid=Tech%20Support:%20OvidSP%20Login" target="_blank">ovidsp.ovid.com</a></li> <li><a href="http://nursing.ovid.com/" target="_blank">nursing.ovid.com</a></li> <li><a href="http://ovidsp.dc1.ovid.com" target="_blank">ovidsp.dc1.ovid.com</a></li> <li><a href="https://ovidsp.dc2.ovid.com" target="_blank">ovidsp.dc2.ovid.com</a></li> <li><a href="http://graphics.dc1.ovid.com" target="_blank">graphics.dc1.ovid.com</a></li> <li><a href="https://graphics.dc2.ovid.com" target="_blank">graphics.dc2.ovid.com</a></li> <li><a href="http://acs.dc1.ovid.com" target="_blank">acs.dc1.ovid.com</a></li> <li><a href="https://acs.dc2.ovid.com" target="_blank">acs.dc2.ovid.com</a></li> <li><a href="http://nursing.dc1.ovid.com" target="_blank">nursing.dc1.ovid.com</a></li> <li><a href="http://nursing.dc2.ovid.com" target="_blank">nursing.dc2.ovid.com</a></li> <li><a href="https://e-bea.dc1.ovid.com" target="_blank">e-bea.dc1.ovid.com</a></li> <li><a href="https://e-bea.dc2.ovid.com" target="_blank">e-bea.dc2.ovid.com</a></li> <li><a href="">ovid-admin.ovid.com</a></li> <li><a href="http://linksolver.dc1.ovid.com" target="_blank">linksolver.ovid.com</a></li> <li><a href="http://odds.ovid.com/">odds.ovid.com</a> </li> <li><a href="http://odds.dc1.ovid.com" target="_blank">odds.dc1.ovid.com</a></li> <li><a href="http://odds.dc1.ovid.com" target="_blank">odds.dc2.ovid.com</a></li> <li><a href="http://openathens.ovid.com/">openathens.ovid.com</a> </li> <li><a href="http://site.ovid.com/" target="_blank">site.ovid.com</a></li> <li><a href="https://www.ovid.com/" target="_blank">demo.ovid.com</a></li> <li><a href="https://tools.ovid.com/ovidtools/" target="_blank">tools.ovid.com</a></li> <li><a href="http://access.ovid.com/" target="_blank">access.ovid.com</a></li> <li><a href="http://resources.hlrptech.com/" target="_blank">resources.hlrptech.com</a></li> </ul> <p><strong>eJP</strong></p> <ul> <li><a href="https://journals.lww.com/" target="_blank">journals.lww.com</a></li> </ul> <p><strong>JBI PACES</strong></p> <ul> <li><a href="https://jbi.dc1.ovid.com" target="_blank">jbi.dc1.ovid.com</a></li> <li><a href="https://jbi.dc2.ovid.com" target="_blank">jbi.dc2.ovid.com</a></li> <li><a href="https://api.my.jbi.global" target="_blank">api.my.jbi.global</a></li> <li><a href="https://app.paces.jbi.global" target="_blank">app.paces.jbi.global</a></li> </ul> <p><strong>JBI SUMARI</strong></p> <ul> <li><a href="https://auth.jbisumari.org" target="_blank">auth.jbisumari.org</a></li> <li><a href="http://sumari-prod-1.srv.jbisumari.org/" target="_blank">sumari-prod-1.srv.jbisumari.org</a> </li> <li><a href="http://login.wolterskluwer.com" target="_blank">login.wolterskluwer.com</a></li> <li><a href="https://jbi.dc1.ovid.com" target="_blank">jbi.dc1.ovid.com</a></li> <li><a href="https://jbi.dc2.ovid.com" target="_blank">jbi.dc2.ovid.com</a></li> <li><a href="https://api.my.jbi.global" target="_blank">api.my.jbi.global</a></li> <li><a href="https://app.paces.jbi.global" target="_blank">app.sumari.jbi.global</a></li> </ul> <p><strong>LDI</strong></p> <ul> <li><a href="https://watch.ondemand.org/ProductList/?cmpid=Tech%20Support:%20watch.ondemand.org/ProductList" target="_blank">watch.ondemand.org</a></li> <li><a href="https://ahaplayer.ondemand.org/ProductList/?cmpid=Tech%20Support:%20ahaplayer.ondemand.org/ProductList" target="_blank">ahaplayer.ondemand.org</a></li> <li><a href="http://www.audio-digest.org" target="_blank">www.audio-digest.org</a></li> </ul> <p><strong>Lippincott Nursing Solutions </strong></p> <ul> <li><a href="https://procedures.lww.com" target="_blank">procedures.lww.com</a></li> <li><a href="http://dr-procedures.lww.com/" target="_blank">dr-procedures.lww.com </a></li> <li><a href="https://images.procedures.lww.com/" target="_blank">images.procedures.lww.com </a> </li> <li>images.dr-procedures.com</li> <li><a href="http://downloads.lww.com/" target="_blank">downloads.lww.com </a></li> <li>unavailable.procedures.lww.com</li> <li><a href="https://shop.lww.com/" target="_blank">www.lww.com</a></li> <li><a href="https://advisor.lww.com/" target="_blank">advisor.lww.com</a></li> <li><a href="http://competency.lww.com/" target="_blank">competency.lww.com </a></li> <li><a href="http://ceconnection.lww.com/" target="_blank">ceconnection.lww.com </a></li> <li><a href="http://blendedlearning.lww.com/" target="_blank">blendedlearning.lww.com </a> </li> <li><a href="http://lpd.lww.com/" target="_blank">lpd.lww.com </a></li> <li><a href="https://lns-media.lww.com/" target="_blank">lns-media.lww.com </a></li> <li><a href="http://lns-services.lww.com/" target="_blank">lns-services.lww.com </a></li> <li><a href="http://lns-security.lww.com/" target="_blank">lns-security.lww.com </a></li> <li><a href="http://ns-content-service.wkhpe.com/" target="_blank">ns-content-service.wkhpe.com </a></li> <li><a href="https://lns-media.wkhpe.com/" target="_blank">lns-media.wkhpe.com </a></li> <li><a href="http://wolterskluwerhealth.d2.sc.omtrdc.net/" target="_blank">wolterskluwerhealth.d2.sc.omtrdc.net</a> (Omniture Web Analytics)<br> Mobile-app users that have proxy-based access to the internet:</li> <li><a href="https://www.flurry.com/" target="_blank">.flurry.com </a></li> <li><a href="http://appcelerator.com/" target="_blank">.appcelerator.com </a></li> </ul> <p><strong>LWW Health Library</strong></p> <ul> <li><a href='https://lwwhealthlibrary.com'>lwwhealthlibrary.com</a> </li> <li><a href='https://advisor.lwwhealthlibrary.com'>advisor.lwwhealthlibrary.com</a> </li> <li><a href='https://anesthesiology.lwwhealthlibrary.com'>anesthesiology.lwwhealthlibrary.com</a> </li> <li><a href='https://apn.lwwhealthlibrary.com'>apn.lwwhealthlibrary.com</a> </li> <li><a href='https://brs.lwwhealthlibrary.com'>brs.lwwhealthlibrary.com</a> </li> <li><a href='https://clerkship.lwwhealthlibrary.com'>clerkship.lwwhealthlibrary.com</a> </li> <li><a href='https://emergency.lwwhealthlibrary.com'>emergency.lwwhealthlibrary.com</a> </li> <li><a href='https://exercisescience.lwwhealthlibrary.com'>exercisescience.lwwhealthlibrary.com</a> </li> <li><a href='https://internalmedicine.lwwhealthlibrary.com'>internalmedicine.lwwhealthlibrary.com</a> </li> <li><a href='https://lwwhealthlibrary.com'>lwwhealthlibrary.com</a> </li> <li><a href='https://meded.lwwhealthlibrary.com'>meded.lwwhealthlibrary.com</a> </li> <li><a href='https://mie.lwwhealthlibrary.com'>mie.lwwhealthlibrary.com</a> </li> <li><a href='https://obgyn.lwwhealthlibrary.com'>obgyn.lwwhealthlibrary.com</a> </li> <li><a href='https://oncology.lwwhealthlibrary.com'>oncology.lwwhealthlibrary.com</a> </li> <li><a href='https://orthopaedics.lwwhealthlibrary.com'>orthopaedics.lwwhealthlibrary.com</a> </li> <li><a href='https://ot.lwwhealthlibrary.com'>ot.lwwhealthlibrary.com</a> </li> <li><a href='https://pa-core.lwwhealthlibrary.com'>pa-core.lwwhealthlibrary.com</a> </li> <li><a href='https://pa-rotations.lwwhealthlibrary.com'>pa-rotations.lwwhealthlibrary.com</a> </li> <li><a href='https://pathology.lwwhealthlibrary.com'>pathology.lwwhealthlibrary.com</a> </li> <li><a href='https://pharmacy.lwwhealthlibrary.com'>pharmacy.lwwhealthlibrary.com</a> </li> <li><a href='https://psychiatry.lwwhealthlibrary.com'>psychiatry.lwwhealthlibrary.com</a> </li> <li><a href='https://pt.lwwhealthlibrary.com'>pt.lwwhealthlibrary.com</a> </li> <li><a href='https://slh.lwwhealthlibrary.com'>slh.lwwhealthlibrary.com</a> </li> <li><a href='https://surgery.lwwhealthlibrary.com'>surgery.lwwhealthlibrary.com</a> </li> <li><a href='https://www.lwwhealthlibrary.com'>www.lwwhealthlibrary.com</a> </li> </ul> <p><strong>Orthoevidence</strong></p> <ul> <li><a href="https://myorthoevidence.com/">myorthoevidence.com</a> </li> </ul> <p><strong>Visible Body</strong></p> <ul> <li><a href="http://ovid.visiblebody.com/?cmpid=Tech%20Support:%20ovid.visiblebody.com" target="_blank">ovid.visiblebody.com</a></li> </ul> <p><strong><a href="https://wkhealth.force.com/ovidsupport/s/article/Ovid-Ezproxy-config-txt-settings" target="_blank">View Ezproxy config.txt settings for Ovid here</a>.</strong><br> <br> <strong>Note about bookmarking:</strong> </p> <p>If you wish to bookmark Ovid pages, please use <a href="https://ovidsp.ovid.com/ovidws" target="_blank">ovidsp.ovid.com</a> only. Including “dc1”, “dc2”, etc could compromise your access to Ovid. For example, do NOT bookmark URLs like these: ovidsp.dc1.ovid.com or ovidsp.dc2.ovid.com.</p> <p><strong>If your network configuration requires detailing specific names, please review the following entries. If you allow *.ovid.com then there is no need to add these specific targets. Allowing the CNAMES (*.dc1.ovid.com and *.dc2.ovid.com) or *.ovid.com will be sufficient for many customers.</strong></p> <p><strong>Network traffic between Ovid and your site</strong><br> All network traffic from Ovid to your site should be in response to requests which users have generated. Thus, if your site is using a stateful packet inspection (SPI) firewall, you should not have to open any ports on your firewall. Email is the exception, and you should allow TCP/25 from the address ranges listed below.</p> <p>Should you use a non-SPI firewall, you will need to allow ephemeral (high numbered) TCP port access from the following IP address ranges. Ovid runs out of two AWS regions, EU WEST-1 and US-EAST-1. The AWS URL to reference for IP information: <a href="https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html#subscribe-notifications" target="_blank">https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html#subscribe-notifications</a>. </p> <p>To ensure proper delivery of email, customers are encouraged to explicitly allow our mail server IP addresses and e-mail accounts: 54.240.44.35, 23.249.220.128, <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="521d243b360d1d3c3e3b3c37123d243b367c313d3f">[email protected]</a>, <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="026d746b666b6c646d426d746b662c616d6f">[email protected]</a>, <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="691e0c0b04080729061f000d470a0604">[email protected]</a>, <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="214054554e53544f614e5748450f424e4c">[email protected]</a>, <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="2e5945460340415c4b5e42576e5941425a4b5c5d45425b594b5c004d4143">[email protected]</a> and <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="771a051404070416131a1e193718011e135914181a">[email protected]</a>. </p> <p>Ovid JBI customers should also explicitly allow <a href="/cdn-cgi/l/email-protection" class="__cf_email__" data-cfemail="553b3a273025392c153f373c7b32393a373439">[email protected]</a>.</p> <p><strong>Note about Denylists</strong><br> As protection against spam, it's common for companies to enlist the use of "denylists". Denylists are lists maintained by independent organizations containing addresses of mail servers believed to be used to produce spam. Ovid's mail server and the IP addresses used to send alerts included above, at times can inadvertently get listed on these denylists. This happens because our alert system is quite popular by our customers and as such, produces enough emails that it can occasionally be mistaken for spam distribution. Unfortunately, for customers who haven't explicitly listed our mail server IP as valid, the denylist causes their mail server to reject connections from our mail server.</p> <p>Once Ovid learns of any inadvertent denylisting, we have the IP removed from the denylists, however we can't guarantee it won't end up back on them at some point in the future. To avoid problems with email delivery for users of Ovid's AutoAlert and email functions, we strongly recommend our customers add the ranges above to be explicitly allowed.</p> <p>If you have any questions, please contact your Ovid Technical Support team.</p> <p><em><span style="font-size: 14.0px;">*Last Updated February 2022</span></em></p> </div> </div> </div> </div> </div> <div class="tab-pane fade" id="z39" role="tabpanel" aria-labelledby="z39"> <div class="card card-custom gutter-b example example-compact"> <div class="card-header"> <div align="center" class="card-title"> <h2 align="center"><strong>Z39.50 Server Interoperability Testing</strong></h2> </div> </div> <div class="card-body"> <div class="row"> <div class="col-md-12"> <p>Ovid Technologies is a prominent member of the Z39.50 Implementor's Group ("ZIG") which is the standard-setting body for the Z39.50 interoperability protocol. So that other members of the Z39.50 software development community can test their clients for compatibility with the Ovid Z39.50 Server, we provide free, unlimited access to sample databases mounted on an Ovid Z39.50 Server using the latest released version of the software.</p> <p>The information necessary to configure any given Z39.50 client to connect to an Ovid Z39.50 Server is shown below. Consult your client software documentation to determine how to enter these parameters.</p> <p>If you have any questions or problems when connecting to the Ovid Z39.50 Server with a non-Ovid client, please bring them to our attention as soon as possible by emailing <a href="/cdn-cgi/l/email-protection#01727471716e7375416e7768652f626e6c" style="color: rgb(0,122,195);"><span class="__cf_email__" data-cfemail="ec9f999c9c839e98ac839a8588c28f8381">[email protected]</span></a>. </p> <p><b>Client Configuration for Ovid Z39.50 Server</b> <b>Hostname</b></p> <ul style="margin-left: 20.0px;"> <li>z3950.ovid.com</li> </ul> <p><b>Port</b></p> <ul style="margin-left: 20.0px;"> <li>210</li> </ul> <p><b>Record Syntax</b></p> <ul style="margin-left: 20.0px;"> <li>USMARC</li> <li>SUTRS</li> </ul> <p><b>Attribute Set</b></p> <ul style="margin-left: 20.0px;"> <li>BIB-1</li> </ul> <p><b>Supported Z39.50 Versions</b></p> <ul style="margin-left: 20.0px;"> <li>1, 2, and 3</li> </ul> <p><b>Supported Features</b></p> <ul style="margin-left: 20.0px;"> <li>Specified in option bits:</li> </ul> <p style="margin-left: 80.0px;">Search<br> Present<br> Delete Set<br> Trigger Resource Control<br> Access Control<br> Scan<br> Named Result Sets</p> <ul style="margin-left: 20.0px;"> <li>Other features:</li> </ul> <p style="margin-left: 80.0px;">AND<br> OR<br> AND-NOT<br> Piggyback Present<br> Cancel Search (via Trigger Resource Control)</p> <p><b>Security</b></p> <ul style="margin-left: 20.0px;"> <li>The userid and password, if specified, are ignored. </li> </ul> <p><b>Available Databases</b></p> <ul style="margin-left: 20.0px;"> <li>PMED - Practice MEDLINE Database</li> <li>ERIC - Subset of the Educational Resource Information Center Database</li> </ul> <p><b>Attribute Types</b></p> <ul style="margin-left: 20.0px;"> <li>USE (1): See below.</li> <li>RELATION (2): If specified, must be 3 ("Equal"). </li> <li>POSITION (3): If specified, must be 3 ("Any position in field").</li> <li>STRUCTURE (4): If specified, must be 1 ("Phrase") or 2 ("Word") or 6 ("Word list"). All act the same. </li> <li>TRUNCATION (5): If specified, must be 100 ("Do not truncate") or 1 ("Right truncation"). The default is 100 ("Do not truncate")</li> <li>COMPLETENESS (6): If specified, must be 1 ("Incomplete subfield").</li> </ul> <p><b>USE Attribute Information</b></p> <ul style="margin-left: 20.0px;"> <li>For each attribute, the following list specifies: </li> <li>USE attribute number</li> <li>Ovid fields searched by that USE attribute number </li> <li>Name of the USE attribute (according to the Z39.50-1995 standard)</li> <li>The test database(s) in which this attribute is valid (PMED, ERIC.) If unspecified, the attribute is valid in both test databases.</li> </ul> <p style="margin-left: 40.0px;">1=au,pn Personal Name<br> 2=in Corporate Name (PMED, ERIC)<br> 4=ti Title<br> 5=ti TItle series<br> 6=ti Title uniform<br> 8=is ISSN (PMED, ERIC)<br> 17=ui NLM Call Number<br> 20=lm Local Classification<br> 21=sh Subject Heading (PMED, ERIC)<br> 25=sh MESH Subject (PMED, ERIC)<br> 30=yr Date<br> 31=yr Date of Publication<br> 32=yr Date of Acquisition<br> 33=ti Title key<br> 34=ti Title collective<br> 35=ti Title parallel<br> 36=jn,ja Title Cover<br> 37=ti Title added title page<br> 38=ti Title caption<br> 39=ti Title running<br> 40=jn Title spine<br> 41=ti Title other variant<br> 43=ti Title abbreviated<br> 44=ti Title expanded<br> 45=ab Subject precis<br> 47=me Subject subdivision (PMED)<br> 57=au,ti Name and Title<br> 58=cp Name geographic (PMED, ERIC)<br> 59=cp Place Publication (PMED, ERIC)<br> 62=ab Abstract<br> 1000=au,ti Author-title<br> 1002=au,pn Name<br> 1003=au Author<br> 1004=au Author-name personal<br> 1005=in Author-name corporate (PMED, ERIC)<br> 1009=pn Subject name -- personal (PMED)<br> 1011=em Date/time added to db<br> 1016=au,ti,ab,sh Any<br> 1017=ui,au,in,cp,ti,ot,cm,sc,so,pb,jn,vo,ip,em,up,pg,dp,sh,pn,ab,rf,rn,is,pt,lg,sb,gs,ms,no,jc,lh,lm,as,ja, Server-choice</p> <ul> </ul> </div> </div> </div> </div> </div> <div class="tab-pane fade" id="service" role="tabpanel" aria-labelledby="service"> <div class="card card-custom gutter-b example example-compact"> <div class="card-header"> <div align="center" class="card-title"> <h2 align="center"><strong>Service Emails</strong></h2> </div> </div> <div class="card-body"> <div class="row"> <div class="col-md-9"> <p>Our products are designed to help healthcare institutions optimize performance, increase clinical knowledge, reduce care variability, promote staff competence, and improve patient outcomes.</p> <p>If you want to receive maintenance emails from Ovid®, please complete the form <a href="https://info.lww.com/Add-to-List-Request-Ovid.html" target="_blank">on this page</a> so we can route your inquiry to the appropriate person. Please include your email address from your healthcare institution.</p> <p>If you no longer wish to receive Ovid Maintenance emails, please complete the form <a href="https://info.lww.com/Ovid_Remove-form-list-request.html" target="_blank">on this page</a>.</p> </div> <div class="col-md-3"> <img src="https://info.lww.com/rs/681-FHE-429/images/med-student-test-prep_65.jpg" width="90%"> </div> </div> </div> </div> </div> </div> </div> </div> </div>  </div>  <div class="modal fade" id="trainingrequest" tabindex="-1" role="dialog" aria-labelledby="trainingrequest" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered modal-xl" role="document"> <div class="modal-content"> <div class="modal-body"> <div class="row"> <div class="col-md-12"> <iframe width="100%" height="1300px" src="https://tools.ovid.com/training/request/index2.html" frameborder="0" allowfullscreen></iframe> </div> </div> </div> <div align="right" class="modal-footer"> <button type="button" class="btn 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