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<!DOCTYPE HTML> <html lang="en"> <head> <meta charset="UTF-8"/> <title>Microsoft Advertising Support | Microsoft Advertising</title> <meta name="description" content="Get support for Microsoft Advertising."/> <meta name="template" content="page-content"/> <meta name="viewport" content="width=device-width, initial-scale=1"/> <script defer="defer" type="text/javascript" src="/.rum/@adobe/helix-rum-js@%5E2/dist/rum-standalone.js"></script> <link rel="canonical" href="https://about.ads.microsoft.com/en/support"/> <link rel="alternate" hreflang="ja" href="https://about.ads.microsoft.com/ja/support"/> <link rel="alternate" hreflang="fr" href="https://about.ads.microsoft.com/fr/support"/> <link rel="alternate" hreflang="es" href="https://about.ads.microsoft.com/es/soporte-tecnico"/> <link rel="alternate" hreflang="de" href="https://about.ads.microsoft.com/de/support"/> <!-- /* Open Graph Share Meta Tags */ --> <meta property="og:title" content="Microsoft Advertising Support"/> <meta 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data-cmp-hook-tabs="tab">Microsoft Advertising Platform</li> <li role="tab" id="curate-invest-monetize" class="cmp-tabs__tab" aria-controls="tabs-7dd0003fb9-item-774dafba23-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab">Microsoft Curate, Invest, and Monetize</li> <li role="tab" id="microsoft-retail-media" class="cmp-tabs__tab" aria-controls="tabs-7dd0003fb9-item-82cd469b9d-tabpanel" tabindex="-1" data-cmp-hook-tabs="tab">Microsoft Retail Media**</li> </ol> <div id="tabs-7dd0003fb9-item-e0e6604fa5-tabpanel" role="tabpanel" aria-labelledby="tabs-7dd0003fb9-item-e0e6604fa5-tab" tabindex="0" class="cmp-tabs__tabpanel cmp-tabs__tabpanel--active" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{&#34;tabs-7dd0003fb9-item-e0e6604fa5&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/tabs/item&#34;,&#34;repo:modifyDate&#34;:&#34;2024-04-29T19:34:41Z&#34;,&#34;dc:title&#34;:&#34;Microsoft Advertising Platform&#34;}}"><div class="container responsivegrid 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shopping, display, and video on the Microsoft Advertising Platform. </p> </div> </div> </div> </div> </div> <div class="container responsivegrid cmp-container-contact_hub cmp-container__padding-top--null cmp-container__padding-bottom--null aem-GridColumn aem-GridColumn--default--12"> <div id="contacts-hub" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="teaser aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--3 aem-GridColumn--offset--default--0"> <div id="teaser-b1137bb315" class="cmp-teaser" data-cmp-data-layer="{&#34;teaser-b1137bb315&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/teaser&#34;,&#34;repo:modifyDate&#34;:&#34;2024-09-12T18:36:03Z&#34;,&#34;dc:title&#34;:&#34;Call us&#34;,&#34;dc:description&#34;:&#34;&lt;p>Hours vary by location&lt;/p>\r\n&#34;}}" itemscope itemtype="https://schema.org/ImageObject"> <div class="cmp-teaser__content"> <h3 class="cmp-teaser__title"> Call us </h3> <div 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data-cmp-data-layer="{&#34;teaser-6c6c704ba3&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/teaser&#34;,&#34;repo:modifyDate&#34;:&#34;2024-09-12T18:37:01Z&#34;,&#34;dc:title&#34;:&#34;Visit Microsoft Advertising Help Center&#34;,&#34;dc:description&#34;:&#34;&lt;p>Get assistance directly from our center.&lt;/p>\r\n&#34;}}" itemscope itemtype="https://schema.org/ImageObject"> <div class="cmp-teaser__content"> <h3 class="cmp-teaser__title"> Visit Microsoft Advertising Help Center </h3> <div class="cmp-teaser__description"><p>Get assistance directly from our center.</p> </div> <div class="cmp-teaser__action-container"> <a class="cmp-teaser__action-link" id="teaser-6c6c704ba3-cta-a5a48522d3" data-cmp-data-layer="{&#34;teaser-6c6c704ba3-cta-a5a48522d3&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/teaser/cta&#34;,&#34;dc:title&#34;:&#34;Help center&#34;,&#34;xdm:linkURL&#34;:&#34;https://help.ads.microsoft.com/&#34;}}" data-cmp-clickable data-link-target="_blank" data-bi-cn="Help center" aria-labelledby="teaser-6c6c704ba3" href="https://help.ads.microsoft.com/" target="_blank">Help center</a> </div> <div class="text"> </div> </div> </img> <div class="cmp-teaser__image"> <div data-cmp-is="image" data-cmp-widths="320,480,600,800,1024,1200,1600" data-cmp-src="/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width={width}&amp;preferwebp=true" data-cmp-filereference="/content/dam/sites/msa-about/global/common/content-lib/icons/HelpCenter_icon.jpg" id="teaser-6c6c704ba3-image" 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1200w,/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=1600&amp;preferwebp=true 1600w" loading="lazy" class="cmp-image__image" itemprop="contentUrl" width="96" height="97" alt/> </div> </div> </div> </div> </div> </div> <div class="teasermessagecard teaser-message-card--1up aem-GridColumn aem-GridColumn--default--12"><div class="teaser-message-card"> <div id="container-4a452968f4" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="teaser btntertiary aem-GridColumn aem-GridColumn--default--12"> <div id="teaser-8ee5fe5db8" class="cmp-teaser" data-cmp-data-layer="{&#34;teaser-8ee5fe5db8&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/teaser&#34;,&#34;repo:modifyDate&#34;:&#34;2024-09-12T18:37:15Z&#34;,&#34;dc:title&#34;:&#34;In a different country/region?&#34;,&#34;dc:description&#34;:&#34;&lt;p>We’re showing you support options based on where we think you’re located.&lt;/p>\r\n&#34;}}" itemscope itemtype="https://schema.org/ImageObject"> <div class="cmp-teaser__content"> <h3 class="cmp-teaser__title"> In a different country/region? </h3> <div class="cmp-teaser__description"><p>We’re showing you support options based on where we think you’re located.</p> </div> <div class="cmp-teaser__action-container"> <a class="cmp-teaser__action-link" id="teaser-8ee5fe5db8-cta-89ab7e7481" data-cmp-data-layer="{&#34;teaser-8ee5fe5db8-cta-89ab7e7481&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/teaser/cta&#34;,&#34;dc:title&#34;:&#34;Choose location&#34;,&#34;xdm:linkURL&#34;:&#34;/en/support/market-selector&#34;}}" data-cmp-clickable data-link-target="_self" data-bi-cn="Choose location" aria-labelledby="teaser-8ee5fe5db8" href="/en/support/market-selector">Choose location</a> </div> <div class="text"> </div> </div> </img> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="tabs-7dd0003fb9-item-774dafba23-tabpanel" role="tabpanel" aria-labelledby="tabs-7dd0003fb9-item-774dafba23-tab" tabindex="0" class="cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{&#34;tabs-7dd0003fb9-item-774dafba23&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/tabs/item&#34;,&#34;dc:title&#34;:&#34;Microsoft Curate, Invest, and Monetize&#34;}}"><div class="container responsivegrid cmp-container-contact_hub cmp-container__padding-top--large cmp-container__padding-bottom--large"> <div id="container-774dafba23" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="teaser aem-GridColumn aem-GridColumn--default--12"> <div id="teaser-8c32e1beed" class="cmp-teaser" data-cmp-data-layer="{&#34;teaser-8c32e1beed&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/teaser&#34;,&#34;repo:modifyDate&#34;:&#34;2024-09-12T18:41:03Z&#34;,&#34;dc:title&#34;:&#34;Visit Xandr Customer Support Portal &#34;}}" itemscope itemtype="https://schema.org/ImageObject"> <div class="cmp-teaser__content"> <h3 class="cmp-teaser__title"> Visit Xandr Customer Support Portal </h3> <div class="cmp-teaser__action-container"> <a class="cmp-teaser__action-link" id="teaser-8c32e1beed-cta-e8200e63f6" data-cmp-data-layer="{&#34;teaser-8c32e1beed-cta-e8200e63f6&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/teaser/cta&#34;,&#34;dc:title&#34;:&#34;Support portal&#34;,&#34;xdm:linkURL&#34;:&#34;https://help.xandr.com/s/&#34;}}" data-cmp-clickable data-link-target="_blank" data-bi-cn="Support portal" aria-labelledby="teaser-8c32e1beed" href="https://help.xandr.com/s/" target="_blank">Support portal</a> </div> <div class="text"> </div> </div> </img> <div class="cmp-teaser__image"> <div data-cmp-is="image" data-cmp-widths="320,480,600,800,1024,1200,1600" data-cmp-src="/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width={width}&amp;preferwebp=true" data-cmp-filereference="/content/dam/sites/msa-about/global/common/content-lib/icons/HelpCenter_icon.jpg" id="teaser-8c32e1beed-image" data-cmp-data-layer="{&#34;teaser-8c32e1beed-image&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/image&#34;,&#34;repo:modifyDate&#34;:&#34;2024-09-12T18:41:03Z&#34;,&#34;image&#34;:{&#34;repo:id&#34;:&#34;3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0&#34;,&#34;repo:modifyDate&#34;:&#34;2024-04-26T16:23:43Z&#34;,&#34;@type&#34;:&#34;image/jpeg&#34;,&#34;repo:path&#34;:&#34;/content/dam/sites/msa-about/global/common/content-lib/icons/HelpCenter_icon.jpg&#34;,&#34;xdm:tags&#34;:[&#34;properties:orientation/square&#34;],&#34;xdm:smartTags&#34;:{&#34;clipart&#34;:0.795,&#34;web icon&#34;:0.958,&#34;qr code&#34;:0.786,&#34;rectangle&#34;:0.759,&#34;stickers&#34;:0.757}}}}" data-cmp-hook-image="imageV3" class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&preferwebp=true" srcset="/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=320&amp;preferwebp=true 320w,/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=480&amp;preferwebp=true 480w,/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=600&amp;preferwebp=true 600w,/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=800&amp;preferwebp=true 800w,/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=1024&amp;preferwebp=true 1024w,/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=1200&amp;preferwebp=true 1200w,/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=1600&amp;preferwebp=true 1600w" loading="lazy" class="cmp-image__image" itemprop="contentUrl" width="96" height="97" alt/> </div> </div> </div> </div> </div> </div> </div> </div> <div id="tabs-7dd0003fb9-item-82cd469b9d-tabpanel" role="tabpanel" aria-labelledby="tabs-7dd0003fb9-item-82cd469b9d-tab" tabindex="0" class="cmp-tabs__tabpanel" data-cmp-hook-tabs="tabpanel" data-cmp-data-layer="{&#34;tabs-7dd0003fb9-item-82cd469b9d&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/tabs/item&#34;,&#34;dc:title&#34;:&#34;Microsoft Retail Media**&#34;}}"><div class="container responsivegrid cmp-container__padding-top--large cmp-container__padding-bottom--large"> <div id="container-82cd469b9d" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--tablet--12 aem-Grid--default--12 aem-Grid--phone--12 "> <div class="container responsivegrid cmp-container__padding-top--null cmp-container__padding-bottom--medium container__horizontal-padding aem-GridColumn aem-GridColumn--default--12"> <div id="container-a456cef4f3" class="cmp-container"> <div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "> <div class="text aem-GridColumn--default--none aem-GridColumn aem-GridColumn--default--12 aem-GridColumn--offset--default--0"> <div data-cmp-data-layer="{&#34;text-6c538c8726&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/text&#34;,&#34;repo:modifyDate&#34;:&#34;2024-04-26T08:04:44Z&#34;,&#34;xdm:text&#34;:&#34;&lt;p>Retail Media includes both advertisers or retailers.&lt;/p>\r\n&#34;}}" id="text-6c538c8726" class="cmp-text"> <p>Retail Media includes both advertisers or retailers.</p> </div> </div> </div> </div> </div> <div class="container responsivegrid cmp-container-contact_hub cmp-container__padding-top--null cmp-container__padding-bottom--large aem-GridColumn--offset--tablet--0 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--tablet--6 aem-GridColumn--default--6 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-7826e10efc" class="cmp-container"> <div class="aem-Grid aem-Grid--6 aem-Grid--tablet--6 aem-Grid--default--6 aem-Grid--phone--12 "> <div class="teaser aem-GridColumn--offset--tablet--0 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--tablet--6 aem-GridColumn--default--6 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="teaser-16db77feda" class="cmp-teaser" data-cmp-data-layer="{&#34;teaser-16db77feda&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/teaser&#34;,&#34;repo:modifyDate&#34;:&#34;2024-09-12T18:39:34Z&#34;,&#34;dc:title&#34;:&#34;Visit PromoteIQ Help Desk&#34;}}" itemscope itemtype="https://schema.org/ImageObject"> <div class="cmp-teaser__content"> <h3 class="cmp-teaser__title"> Visit PromoteIQ Help Desk </h3> <div class="cmp-teaser__action-container"> <a class="cmp-teaser__action-link" id="teaser-16db77feda-cta-15f5838a51" data-cmp-data-layer="{&#34;teaser-16db77feda-cta-15f5838a51&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/teaser/cta&#34;,&#34;dc:title&#34;:&#34;Help desk &#34;,&#34;xdm:linkURL&#34;:&#34;https://promoteiq.powerappsportals.com/piq-helpdesk-home&#34;}}" data-cmp-clickable data-link-target="_blank" data-bi-cn="Help desk " aria-labelledby="teaser-16db77feda" href="https://promoteiq.powerappsportals.com/piq-helpdesk-home" target="_blank">Help desk </a> </div> <div class="text"> </div> </div> </img> <div class="cmp-teaser__image"> <div data-cmp-is="image" data-cmp-widths="320,480,600,800,1024,1200,1600" 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class="cmp-image" itemscope itemtype="http://schema.org/ImageObject"> <img src="/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&preferwebp=true" srcset="/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=320&amp;preferwebp=true 320w,/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=480&amp;preferwebp=true 480w,/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=600&amp;preferwebp=true 600w,/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=800&amp;preferwebp=true 800w,/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=1024&amp;preferwebp=true 1024w,/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=1200&amp;preferwebp=true 1200w,/adobe/dynamicmedia/deliver/dm-aid--3aa393d1-59d0-4aa0-8a66-0c5d7b40e0e0/helpcenter-icon.jpg?quality=85&amp;width=1600&amp;preferwebp=true 1600w" loading="lazy" class="cmp-image__image" itemprop="contentUrl" width="96" height="97" alt/> </div> </div> </div> </div> </div> </div> </div> <div class="container responsivegrid cmp-container-contact_hub cmp-container__padding-top--null aem-GridColumn--offset--tablet--0 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--tablet--6 aem-GridColumn--default--6 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="container-08ef49d6ca" class="cmp-container"> <div class="aem-Grid aem-Grid--6 aem-Grid--tablet--6 aem-Grid--default--6 aem-Grid--phone--12 "> <div class="teaser aem-GridColumn--offset--tablet--0 aem-GridColumn--default--none aem-GridColumn--phone--none aem-GridColumn--phone--12 aem-GridColumn--tablet--none aem-GridColumn aem-GridColumn--tablet--6 aem-GridColumn--default--6 aem-GridColumn--offset--phone--0 aem-GridColumn--offset--default--0"> <div id="teaser-08f66f9b8f" class="cmp-teaser" data-cmp-data-layer="{&#34;teaser-08f66f9b8f&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/teaser&#34;,&#34;repo:modifyDate&#34;:&#34;2024-09-12T18:40:31Z&#34;,&#34;dc:title&#34;:&#34;Email us&#34;}}" itemscope itemtype="https://schema.org/ImageObject"> <div class="cmp-teaser__content"> <h3 class="cmp-teaser__title"> Email us </h3> <div class="cmp-teaser__action-container"> <a class="cmp-teaser__action-link" id="teaser-08f66f9b8f-cta-cb4f5048a6" data-cmp-data-layer="{&#34;teaser-08f66f9b8f-cta-cb4f5048a6&#34;:{&#34;@type&#34;:&#34;microsoftadsprogram/components/teaser/cta&#34;,&#34;dc:title&#34;:&#34;Contact 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