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Responsibility Navigation" role="navigation" data-analytics-region="local nav"> <div class="ac-ln-wrapper"> <div class="ac-ln-background ac-ln-background-no-transition"></div> <div class="ac-ln-content"> <span class="ac-ln-title"> <a href="/web/20170303141400/http://www.apple.com/supplier-responsibility/" data-analytics-title="product index">Supplier Responsibility</a> </span> <div class="ac-ln-menu"> <a href="#ac-ln-menustate" class="ac-ln-menucta-anchor ac-ln-menucta-anchor-open" id="ac-ln-menustate-open"> <span class="ac-ln-menucta-anchor-label">Open Menu</span> </a> <a href="#" class="ac-ln-menucta-anchor ac-ln-menucta-anchor-close" id="ac-ln-menustate-close"> <span class="ac-ln-menucta-anchor-label">Close Menu</span> </a> <div class="ac-ln-menu-tray"> <ul class="ac-ln-menu-items"> <li class="ac-ln-menu-item"> <span class="ac-ln-menu-link current" role="link" aria-disabled="true">Accountability</span> </li> <li class="ac-ln-menu-item"> <a href="/web/20170303141400/http://www.apple.com/supplier-responsibility/labor-and-human-rights/" class="ac-ln-menu-link" data-analytics-title="labor-and-human-rights">Labor & Human Rights</a> </li> <li class="ac-ln-menu-item"> <a href="/web/20170303141400/http://www.apple.com/supplier-responsibility/empowering-workers/" class="ac-ln-menu-link" data-analytics-title="empowering-workers">Empowering Workers</a> </li> <li class="ac-ln-menu-item"> <a href="/web/20170303141400/http://www.apple.com/supplier-responsibility/environment-health-and-safety/" class="ac-ln-menu-link" data-analytics-title="environment-health-and-safety">Environment, Health & Safety</a> </li> <li class="ac-ln-menu-item"> <a href="/web/20170303141400/http://www.apple.com/supplier-responsibility/progress-report/" class="ac-ln-menu-link" data-analytics-title="progress-report">Reports</a> </li> </ul> </div> <div class="ac-ln-actions ac-ln-actions"> <div class="ac-ln-action ac-ln-action-menucta" aria-hidden="true"> <label for="ac-ln-menustate" class="ac-ln-menucta"> <span class="ac-ln-menucta-chevron"></span> </label> </div> </div> </div> </div> </div> </nav> <label id="ac-ln-curtain" for="ac-ln-menustate"></label> <script src="/web/20170303141400js_/http://www.apple.com/metrics/ac-analytics/1.1/scripts/ac-analytics.js" type="text/javascript" charset="utf-8"></script> <script src="/web/20170303141400js_/http://www.apple.com/metrics/ac-analytics/1.1/scripts/auto-init.js" type="text/javascript" charset="utf-8"></script> <main class="main" role="main" data-page-type="supplier-responsibility"> <section class="section section-hero theme-dark" data-analytics-section-engagement="name:accountability-hero"> <div class="section-content"> <div class="hero-headline large-9 large-centered medium-12"> <h1 class="eyebrow eyebrow-hero">Accountability</h1> <p>We set high standards, then help our suppliers meet them.</p> </div> </div> <figure class="section-background"></figure> <figcaption class="figcaption figcaption-overlay"> <div class="section-content"> <div class="large-offset-9 large-3 medium-offset-8 small-offset-0 small-12">Third-party auditors conduct wastewater testing at a factory in Kunshan, China.</div> </div> </figcaption> </section> <section class="section section-code-of-conduct" data-analytics-section-engagement="name:accountability-code-of-conduct"> <div class="section-content section-copy"> <div class="column small-12 small-offset-0 large-offset-1 large-6"> <h2 class="section-headline large-9 medium-12"> The Apple Supplier Code of Conduct. </h2> <p> Our Supplier Code of Conduct outlines our high standards for creating safer working conditions, treating workers fairly, and using environmentally responsible practices. It’s one of the strictest in our industry and often requires practices above and beyond local law. To comply with the Code of Conduct, all suppliers must meet the stringent requirements in our Supplier Responsibility Standards. This document details the standards that we expect our suppliers to meet regardless of local laws, company policies, cultural norms, and business practices around the world. </p> </div> <div class="column small-8 small-offset-2 medium-3 medium-offset-1 large-2 large-offset-2 sidebar"> <figure> <div class="icon"></div> <figure class="icon-code-of-conduct sidebar-icon"></figure> </figure> <p class="smallblock-copy"> Download the <a href="https://web.archive.org/web/20170303141400/http://images.apple.com/supplier-responsibility/pdf/supplier_code_of_conduct.pdf">Supplier Code of Conduct</a> and <a href="https://web.archive.org/web/20170303141400/http://images.apple.com/supplier-responsibility/pdf/supplier_responsibility_standards.pdf">Supplier Responsibility Standards</a>. </p> </div> </div> <div class="section-photo"> <figure class="photo audit-image"></figure> <figcaption class="figcaption figcaption-overlay"> <div class="section-content"> <div class="large-offset-9 large-3 medium-offset-8 small-offset-0 small-12">An Apple engineer observes internal component work in Shanghai, China.</div> </div> </figcaption> </div> </section> <section class="section section-audit section-with-captions-at-bottom" data-component-list="PhotoGallery" data-analytics-section-engagement="name:accountability-audit"> <div class="section-content"> <div class="row section-copy"> <div class="column small-12 small-offset-0 large-offset-1 large-6"> <h2 class="section-headline">Every audit is an opportunity to improve.</h2> <p> We use audits to build the capabilities of our suppliers. So we’ve developed a four-stage process to help them comply with our Code of Conduct. </p> </div> </div> <div class="row section-copy"> <div class="column small-12 small-offset-0 large-offset-1 large-6"> <h3 class="table-label"> <figure class="ratings-list-item icon-1"></figure> Audit Prioritization </h3> <p> We use a risk-based approach to decide which suppliers to audit. We consider issues like the social, environmental, health and safety, and business risks of a facility. Then we prioritize audits based on geographic risk, commodity risk, planned spending, and previous audit performance. </p> <p> We look at concerns brought to us by external stakeholders such as nongovernmental organizations (NGOs), by internal Apple teams, and through anonymous complaint systems that encourage workers to report workplace violations and retaliations to us. Each request is assessed according to its urgency. If the issue is life threatening, we dispatch Apple teams immediately. Otherwise, our teams are usually onsite within 24 hours. </p> </div> </div> <div class="row section-copy section-stats"> <div class="column large-offset-1 large-3 small-offset-0 small-8 small-centered"> <div class="stats-badge" data-component-list="Counter" data-counter="{"delay": 0, "to": 21}"> <figure class="badge badge-long"> <div class="badge-content" role="text"> <span class="badge-large counter"> <span class="label-text">21</span> </span> <span class="badge-small"><strong>unannounced audits performed</strong></span> </div> </figure> </div> </div> <div class="column large-offset-1 large-3 small-offset-0 small-8 small-centered"> <div class="stats-badge" data-component-list="Counter" data-counter="{"delay": 0.4, "to": 250}"> <figure class="badge badge-long"> <div class="badge-content" role="text"> <span class="badge-large counter"> <span class="label-text">250</span> </span> <span class="badge-small"><strong>requests closed</strong> for environment, safety, and labor cases</span> </div> </figure> </div> </div> <div class="column large-offset-1 large-3 small-offset-0 small-8 small-centered"> <div class="stats-badge" data-component-list="Counter" data-counter="{"delay": 0.4, "to": 25}"> <figure class="badge badge-long"> <div class="badge-content" role="text"> <span class="badge-large counter"> <span class="label-text">25</span><span class="badge-half badge-half-bottom">K</span> </span> <span class="badge-small"><strong>follow-up interviews conducted</strong> to ensure no retaliation against workers</span> </div> </figure> </div> </div> </div> <div class="row section-copy"> <div class="column small-12 small-offset-0 large-offset-1 large-6"> <h3 class="table-label"> <figure class="ratings-list-item icon-2"></figure> Onsite Audit </h3> <p> Every audit is led by Apple and supported by local third-party experts who have been trained on our auditing protocols. Together we interview workers, review hundreds of payroll documents, physically assess the health and safety conditions of the facilities, and inspect environmental conditions inside and out. Each facility is graded on more than 500 data points corresponding to the Code of Conduct. </p> <p> While evaluating the facilities, we’re also seeking out core violations — issues for which Apple has zero tolerance. These include cases of underage workers or involuntary labor, document falsification, intimidation of or retaliation against workers participating in audits, working conditions that put lives at risk, and significant environmental impacts. Any breach we find is escalated to senior management at Apple and the supplier to be addressed immediately. In some cases these violations are also reported to local authorities. Noncompliant suppliers are then placed on probation until they successfully complete their next audit. Core violations negatively affect the suppliers’ business relationships with Apple and can lead to termination. To date, we’ve ended contracts with 20 suppliers. </p> </div> </div> </div> <div class="section-content" data-line-graph> <div class="row section-copy"> <div class="column small-12 large-12 line-graph-head no-key" aria-hidden="true"> <h4 class="line-graph-title table-label">Annual Apple Audits</h4> </div> <div class="column small-12 small-offset-0 large-offset-1 large-11"> <div class="graph-container" data-component-list="LineGraph" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:smil="http://www.w3.org/2008/SMIL30/" xmlns:xi="http://www.w3.org/2001/XInclude" xmlns:ev="http://www.w3.org/2001/xml-events" xmlns:aml="http://www.amplesdk.com/ns/aml" xmlns="http://www.w3.org/1999/xhtml"> <svg class="graph graph-accountability" aria-hidden="true" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink"></svg> <table class="graph-data" data-y-axis="[{"value":0,"label":"0"},{"value":200,"label":"200"},{"value":400,"label":"400"},{"value":600,"label":"600"},{"value":800,"label":"800"}]"> <caption>Annual Apple Audits</caption> <thead> <tr> <th>Year</th> <th class="layer" data-line-animation-duration="1.5" data-interpolation="cardinal">Total audits</th> </tr> </thead> <tbody> <tr> <td class="xAxis" data-value="2007" data-circle-radius="1.4">2007</td> <td class="point" data-graph-x="2007" data-graph-y="39" data-label-position="{"r":10,"a":270}" data-circle-radius="3.4">39</td> </tr> <tr> <td class="xAxis" data-value="2008" data-circle-radius="1.4">2008</td> <td class="point" data-graph-x="2008" data-graph-y="83" data-label-position="{"r":10,"a":270}" data-circle-radius="3.4">83</td> </tr> <tr> <td class="xAxis" data-value="2009" data-circle-radius="1.4">2009</td> <td class="point" data-graph-x="2009" data-graph-y="102" data-label-position="{"r":10,"a":270}" data-circle-radius="3.4">102</td> </tr> <tr> <td class="xAxis" data-value="2010" data-circle-radius="1.4">2010</td> <td class="point" data-graph-x="2010" data-graph-y="127" data-label-position="{"r":10,"a":270}" data-circle-radius="3.4">127</td> </tr> <tr> <td class="xAxis" data-value="2011" data-circle-radius="1.4">2011</td> <td class="point" data-graph-x="2011" data-graph-y="188" data-label-position="{"r":10,"a":270}" data-circle-radius="3.4">188</td> </tr> <tr> <td class="xAxis" data-value="2012" data-circle-radius="1.4">2012</td> <td class="point" data-graph-x="2012" data-graph-y="298" data-label-position="{"r":11,"a":250}" data-circle-radius="3.4">298</td> </tr> <tr> <td class="xAxis" data-value="2013" data-circle-radius="1.4">2013</td> <td class="point" data-graph-x="2013" data-graph-y="451" data-label-position="{"r":10,"a":220}" data-circle-radius="3.4">451</td> </tr> <tr> <td class="xAxis" data-value="2014" data-circle-radius="1.4">2014</td> <td class="point" data-graph-x="2014" data-graph-y="633" data-label-position="{"r":10,"a":270}" data-circle-radius="3.4">633</td> </tr> <tr> <td class="xAxis" data-value="2015" data-circle-radius="1.4">2015</td> <td class="point" data-graph-x="2015" data-graph-y="640" data-label-position="{"r":10,"a":270}" data-circle-radius="3.4">640</td> </tr> </tbody> </table> </div> </div> </div> </div> <div class="section-content"> <div class="row section-copy"> <div class="column small-12 small-offset-0 large-offset-1 large-6"> <h3 class="table-label"> <figure class="ratings-list-item icon-3"></figure> Addressing Issues </h3> <p> Noncompliant suppliers must submit a Corrective Action Plan within two weeks of the audit, outlining how they will fix the problems we found. Our team of verification specialists then works with suppliers, checking in at 30-, 60-, and 90-day intervals to make sure they’re on track. Any delayed progress is escalated to senior management. </p> </div> </div> <div class="row section-copy"> <div class="column small-12 small-offset-0 large-offset-1 large-6"> <h3 class="table-label"> <figure class="ratings-list-item icon-4"></figure> Verifying Improvement </h3> <p class="large-11 small-12"> After 120 days, third-party auditors visit the facility to confirm that everything in the original Corrective Action Plan was implemented according to our standards. If not, we schedule a second verification audit within 30 days. </p> <p class="large-11 small-12"> When suppliers require extra support to comply with the Code of Conduct, we send our team of experts as part of our partnership program. We tailor our approach to help the facility improve through refining business practices and management systems relating to labor, human rights, environment, and health and safety. </p> <p> By working with our suppliers instead of only policing them, we have improved their compliance significantly. </p> </div> </div> </div> <div class="section-photo-gallery">  <div class="slides" id="gallery-accountability-audit" data-analytics-gallery-id="gallery-accountability-audit" data-ac-gallery-slide data-photo-gallery> <figure id="slide-audit-gallery-1" class="gallery-slide-1 photo ac-gallery-item" data-ac-gallery-item></figure> <figure id="slide-audit-gallery-2" class="gallery-slide-2 photo ac-gallery-item" data-ac-gallery-item></figure> <figure id="slide-audit-gallery-3" class="gallery-slide-3 photo ac-gallery-item" data-ac-gallery-item></figure> <nav class="dotnav"> <ul class="triggers" role="tablist"> <li role="presentation"> <a href="#slide-audit-gallery-1" class="dotnav-item trigger current" data-ac-gallery-trigger="slide-audit-gallery-1">Auditors assess a final assembly facility in Jundiaí, Brazil.</a> </li> <li role="presentation"> <a href="#slide-audit-gallery-2" class="dotnav-item trigger" data-ac-gallery-trigger="slide-audit-gallery-2">Apple audits a supplier in Harrodsburg, Kentucky.</a> </li> <li role="presentation"> <a href="#slide-audit-gallery-3" class="dotnav-item trigger" data-ac-gallery-trigger="slide-audit-gallery-3">A third-party auditor reviews employee pay records in Lianyungang, China.</a> </li> </ul> </nav> <nav class="paddlenav paddlenav-onhover"> <ul> <li><button class="paddlenav-arrow paddlenav-arrow-previous" data-ac-gallery-previous-trigger="gallery-accountability-audit" aria-label="Previous"></button></li> <li><button class="paddlenav-arrow paddlenav-arrow-next" data-ac-gallery-next-trigger="gallery-accountability-audit" aria-label="Next"></button></li> </ul> </nav> </div> <div class="captions"> <figcaption id="caption-audit-gallery-1" class="figcaption figcaption-overlay captions-gallery current" data-captions-gallery> <div class="section-content"> <div class="large-offset-9 large-3 medium-offset-8 medium-4 small-offset-0 small-12">Auditors assess a final assembly facility in Jundiaí, Brazil.</div> </div> </figcaption> <figcaption id="caption-audit-gallery-2" class="figcaption figcaption-overlay captions-gallery" data-captions-gallery> <div class="section-content"> <div class="large-offset-9 large-3 medium-offset-8 small-offset-0 small-12">Apple audits a supplier in Harrodsburg, Kentucky.</div> </div> </figcaption> <figcaption id="caption-audit-gallery-3" class="figcaption figcaption-overlay captions-gallery" data-captions-gallery> <div class="section-content"> <div class="large-offset-9 large-3 medium-offset-8 small-offset-0 small-12">A third-party auditor reviews employee pay records in Lianyungang, China.</div> </div> </figcaption> </div> </div> </section> <section class="section section-case-study section-with-captions-at-bottom" data-analytics-section-engagement="name:accountability-case-study"> <div class="section-content"> <div class="row section-copy"> <div class="column small-12 small-offset-0 large-offset-1 large-6"> <div class="section-headline"> <h2 class="eyebrow">Case Study</h2> <h3>Improving factory conditions in Liuyang.</h3> </div> <p> Lens, a factory in Liuyang, China, produces cover glass for iPhone, iPad, and Apple Watch. </p> <p> When Apple first audited the factory in 2010, auditors discovered 57 labor and human rights, environment, and health and safety violations. They included uncontrolled working hours, age discrimination during recruiting, and chemical and hazardous waste management that didn’t meet Apple’s standards. Instead of penalizing the factory, we partnered closely with management to help improve conditions for their 35,000 workers. Nikko Liao, an auditor from Apple, was sent to change things from the inside. </p> </div> </div> <div class="row section-block"> <figure class="case-study-illustration"></figure> <figcaption class="figcaption figcaption-overlay"> <div class="section-content"> <div class="small-offset-0 large-offset-1 large-4 medium-5 small-12">Nikko, an Apple auditor, meets with the factory’s HR team about human rights findings.</div> </div> </figcaption> </div> <div class="row section-copy"> <div class="column small-12 small-offset-0 large-offset-1 large-6"> <p> Nikko focused on establishing a responsibility team and management system to implement new policies, procedures, and tools to drive internal improvement. These included new ways of controlling work hours, a revised internal audit procedure, an updated recruiting policy, and improved labeling and storage of chemicals. </p> <p> As a result, the Lens team addressed all the violations from the 2010 report, improved their audit score by 29 percent, and continues to work toward their long-term goals of embedding responsible practices within their working culture. </p> </div> <div class="column small-8 small-offset-2 medium-3 medium-offset-1 large-3 large-offset-2 sidebar sidebar-no-border"> <figure class="quote quote-narrow"> <blockquote class="quote-copy"> <p>I work for Apple, but Lens and I work as a team. I encourage them to drive their own self-development.</p> </blockquote> <figcaption class="quote-credit"> Nikko Liao, Supplier Responsibility Specialist </figcaption> </figure> </div> </div> </div> <figure class="section-background"></figure> <figcaption class="figcaption figcaption-overlay"> <div class="section-content"> <div class="large-3 large-offset-1 small-offset-0 small-12">Nikko interviews a worker to ensure proper health and safety procedures.</div> </div> </figcaption> </section> <aside class="nextrouter" data-analytics-region="router"> <a class="nextrouter-content block" href="/web/20170303141400/http://www.apple.com/supplier-responsibility/labor-and-human-rights/"> <div class="nextrouter-copy"> <div class="nextrouter-sentence"> <span class="nextrouter-label">Next</span> Labor and Human Rights</div> <p class="nextrouter-link"><span class="more">Learn more</span></p> </div> <div class="nextrouter-image"> <figure class="image-nextrouter small-centered"></figure> </div> </a> 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