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<!DOCTYPE html> <html class="no-js" lang="en"> <head> <script type="text/css"> @font-face { font-family: 'Mulish'; font-style: normal; font-weight: 400; url("https://www.sigsiu.net/templates/sigsiunet/fonts/mulish-v1-latin-ext_latin-regular.woff2") format('woff2'), /* Super Modern Browsers */ url("https://www.sigsiu.net/templates/sigsiunet/fonts/mulish-v1-latin-ext_latin-regular.woff") format('woff'), /* Modern Browsers */ url("https://www.sigsiu.net/templates/sigsiunet/fonts/mulish-v1-latin-ext_latin-regular.ttf") format('truetype'); /* Safari, Android, iOS */ } </script> <script src="/templates/sigsiunet/js/template.js.php" type="text/javascript"></script> <link rel="stylesheet" href="https://www.sigsiu.net/templates/sigsiunet/css/template.css.php?3" type="text/css" media="screen"/> <meta http-equiv="content-type" content="text/html; charset=utf-8" /> <meta name="keywords" content="SobiPro, Joomla, directory, multi-content" /> <meta name="rights" content="Sigsiu.NET GmbH" /> <meta name="description" content="SobiPro is the best multi-content component for Joomla powered websites and Sigsiu.NET GmbH is the company behind SobiPro." /> <meta name="generator" content="Sigsiu.NET SobiPro" /> <title>Ticket System for Subscribers</title> <link href="/templates/sigsiunet/favicon.ico" rel="shortcut icon" type="image/vnd.microsoft.icon" /> <link href="https://www.sigsiu.net/templates/sigsiunet/media/com_ats/css/frontend.css?914cb356176a3d897eb4bda284752bc1" rel="stylesheet" type="text/css" /> <link href="https://fonts.googleapis.com/css?family=Mulish" rel="stylesheet" type="text/css" /> <script type="application/json" class="joomla-script-options new">{"csrf.token":"94c964f2a31b01941762d345622edf18","system.paths":{"root":"","base":""}}</script> <script src="https://www.sigsiu.net/media/com_ats/js/namespaced.js?914cb356176a3d897eb4bda284752bc1" type="text/javascript"></script> <script src="/media/system/js/core.js?fe89e2ce75fd439b420cf6bd23300657" type="text/javascript"></script> <script type="text/javascript"> var ATS_ROOT_URL = "https://www.sigsiu.net/"; </script>  <script type="text/javascript">/* <![CDATA[*/ var SobiProUrl = 'https://www.sigsiu.net/index.php?option=com_sobipro&task=%task%'; var SobiProSection = 0; var SPLiveSite = 'https://www.sigsiu.net/'; /*]]>*/ </script> <link rel="stylesheet" href="https://www.sigsiu.net/components/com_sobipro/var/css/6a6d2d77e0f5047698170d02067f0b4e.css" media="all" type="text/css" /> <script type="text/javascript" src="https://www.sigsiu.net/components/com_sobipro/var/js/485a6cfa0cbf9b975a75f270f9e0aabe.js"></script> <script type="text/javascript" src="/index.php?option=com_sobipro&task=txt.js&format=json"></script>  <meta name="viewport" content="width=device-width, initial-scale=1">      <meta name="p:domain_verify" content="53d356a960f03c08627d7d6bb163463a"/> <meta name="google-site-verification" content="lxctBOlH06dcYzwdmcSy3ADuAXt-1fJf2h-it05CDz4" /> </head> <body id="main" class=" support support-for-members com_ats view-Categories itemid-209 loggedout no-rtl"> <div class="wrapper" id="page">  <header> <nav class="navbar navbar-fixed-top nav-custom" id="nav"> <div class="container"> <div class="navbar-header"> <a href="#sidebar"> <div class="navbar-toggle"> <span class="icon-bar"></span> <span class="icon-bar"></span> <span class="icon-bar"></span> </div> </a> <div class="navbar-brand "> <div class="module"> <div class="module-content"> <div class="custom" > <a href="https://www.sigsiu.net"><img src="/images/SobiProLogo.png" alt="SobiPro - best directory component for Joomla" /></a> </div> </div> </div> </div> </div> <div class="navbar-collapse collapse navbar-right"> <ul class="fa-ul nav menu nav navbar-nav navbar-nav"> <li class="item-138"><a href="/">Home</a></li><li class="item-119 deeper parent dropdown"><a href="/center">Information Center <span class="caret"></span></a><ul class="nav-child unstyled dropdown-menu"><li class="item-321"><a title="Description and purpose of SobiPro directory component and the possibility to download SobiPro." href="/center/sobipro-component"><img src="/images/SobiPro_Symbol_32.png" alt="SobiPro Component" /><span class="image-title">SobiPro Component</span> </a></li><li class="item-324 divider"> <span class="separator">sep</span> </li><li class="item-120"><a class="icon-fa-search" href="/center/search"> <i class="fa fa-search"></i> Search</a></li><li class="item-325 divider"> <span class="separator">sep (2)</span> </li><li class="item-121"><a href="/center/getting-started">Getting Started</a></li><li class="item-122"><a href="/center/installation-update">Installation, Update</a></li><li class="item-338"><a href="/center/fields-in-sobipro">Fields in SobiPro Core</a></li><li class="item-340"><a href="/center/section-configuration">Setting up a directory (section)</a></li><li class="item-124"><a href="/center/entries-and-categories">Entries and Categories</a></li><li class="item-335"><a href="/center/sobipro-search">SobiPro's Search</a></li><li class="item-125 deeper parent dropdown dropdown-submenu"><a href="/center/templates-design">Templates & Design <span class="caret"></span></a><ul class="nav-child unstyled dropdown-menu"><li class="item-298"><a href="/center/templates-design/sobipro-templates">Theme Templates</a></li><li class="item-617"><a href="/center/templates-design/technique-templates">Technique Templates</a></li><li class="item-350"><a href="/center/templates-design/xml-data-nodes">XML Data Nodes</a></li><li class="item-351"><a href="/center/templates-design/useful-template-snippets">Useful Template Snippets</a></li></ul></li><li class="item-126"><a href="/center/applications">Applications</a></li><li class="item-123 deeper parent dropdown dropdown-submenu"><a href="/center/global-system-settings">Global Settings and Functions <span class="caret"></span></a><ul class="nav-child unstyled dropdown-menu"><li class="item-346"><a href="/center/global-system-settings/system-settings">System Settings</a></li><li class="item-347"><a href="/center/global-system-settings/access-control-list">Access Control List</a></li><li class="item-348"><a href="/center/global-system-settings/application-manager">Application Manager</a></li><li class="item-349"><a href="/center/global-system-settings/template-manager">Template Manager</a></li></ul></li><li class="item-318"><a href="/center/languages">Languages/Translations</a></li></ul></li><li class="item-329 active deeper parent dropdown"><a href="/support">Support <span class="caret"></span></a><ul class="nav-child unstyled dropdown-menu"><li class="item-209 current active"><a href="/support/support-for-members">Ticket System for Subscribers</a></li><li class="item-328"><a href="/support/community-area">Community Area</a></li><li class="item-521"><a href="/my-club/my-subscriptions/subscriptions">My Subscriptions</a></li></ul></li><li class="item-168 deeper parent dropdown"><a class="icon-fa-shopping-cart" href="/subscribe/levels"> <i class="fa fa-shopping-cart"></i> Subscribe <span class="caret"></span></a><ul class="nav-child unstyled dropdown-menu"><li class="item-214"><a class="icon-fa-shopping-cart" href="/subscribe/subscription/levels"> <i class="fa fa-shopping-cart"></i> Subscribe</a></li><li class="item-173"><a class="icon-fa-sign-in" href="/subscribe/login"> <i class="fa fa-sign-in"></i> Login</a></li></ul></li></ul> </div> </div> </nav> </header>  <div id="strapline"> <div class="container"> <div class="animated fadeInUp"> <div class="module"> <div class="module-content"> <div class="custom" > <div class="row strapline"> <div class="col-sm-3 s-image"> <img src="/images/straplines/support.png" alt=""/> </div> <div class="col-sm-9"> <h1><a href="/support">Support Area</a></h1> <p>SobiPro club members with an active subscription are entitled to get ticket support in the support area. For our former club members we provide a free of charge forum to ask other members. If you need professional support with fast answers, feel free to <a href="/subscribe">join the club</a>. </p> </div> </div> </div> </div> </div> </div> </div> </div> <section class="top"> <div class="container"> <div class="module"> <div class="module-content"> <div class="custom" > <div class="announce-image"><img src="/images/stories/announcement.png" alt="Important announcement" /></div> <div class="announce-text"> <br /> SobiPro 2.6.2 is available! <p class="details">  As an active customer download the full version of SobiPro from the <a href="/center/sobipro-component">description page</a> or download the <a href="/center/sobipro-component/2837-sobipro-trial-version">trial version</a> of SobiPro free of charge.</p> </div></div> </div> </div> </div> </section> <section class="middle"> <div class="container"> <div class="module"> <div class="module-content"> <div class="custom" > <br/>   <div class="notice notice-info"> <h4>Update SobiPro and its applications to the most recent version before reporting a problem!</h4>  </div> </div> </div> </div> </div> </section> <div class="middlearea"> <div class="container"> <div class="row"> <div class="col-md-9"> <div class="content-wrapper"> <div id="content-area"> <div id="system-message-container"> </div> <div id="akeeba-renderjoomla" class=""> <div> <h2>Support Area for Club Members</h2> <p> <img src="/images/support.png" class="image-right"> </p> <div class="distance-top-md" data-role="content"> <p>Our customers with an active subscription can post their support questions in the ticket support area. If you have an active subscription and see this page, you are probably not logged in. </p> <p><a href="/subscribe/login" class="btn btn-primary">Please log in to get access!</a></p> <p class="distance-top-lg">If you do not have an active subscription for our club, but need professional support or you do not have time to wait until your question get answered in the community forum, you are welcome to <a href="/subscribe" class="btn btn-success">Join the SobiPro club!</a> </p> <p class="distance-top-lg">For our former club members, we provide a <a href="/support/community-area">Community Forum</a> free of charge.</p> </div> </div> </div> </div> </div> </div> <div class="col-md-3"> <section class="sidebar right-sidebar"> <div class="module"> <div class="module-content"> <div class="SobiPro banners ctrl-sobi-emod " data-mid="128:363:0:0:0"> <div class="relevantData"><p>Werbung/Advertisement</p><a href="/services#support"><img src="https://www.sigsiu.net/images/sobipro/banner/img_sobipro-banner-support.png" class="spField" alt="Professional Support" title="Professional Support" /></a></div> </div> </div> </div> <div class="module -document"> <div class="headline"> <h4>User documentation</h4> </div> <div class="module-content"> <div class="SobiPro documentation ctrl-sobi-emod -document" data-mid="127:1:0:0:0"> <div class="spModule manual"><p class="title small text-mediumgrey">(recently updated or new documents)</p><ul class="fa-ul"><li><i class="fa-li fa fa-info-circle text-grey" data-toggle="tooltip" data-placement="top" title="Information"></i><a href="/center/sobipro-component/335-release-and-road-map-of-sobipro-and-its-applications" class="ctrl-emod-details" data-sid="335">Release and Road Map of SobiPro and its Applications</a></li><li><i class="fa-li fa fa-info-circle text-grey" data-toggle="tooltip" data-placement="top" title="Information"></i><a href="/center/sobipro-component/88-release-notes" class="ctrl-emod-details" data-sid="88">SobiPro Release Notes</a></li><li><i class="fa-li fa fa-info-circle text-grey" data-toggle="tooltip" data-placement="top" title="Information"></i><a href="/center/templates-design/useful-template-snippets/567-show-an-image-with-a-link-in-the-template" class="ctrl-emod-details" data-sid="567">Show an image with a link in the template</a></li><li><i class="fa-li fa fa-info-circle text-grey" data-toggle="tooltip" data-placement="top" title="Information"></i><a href="/center/templates-design/useful-template-snippets/3211-vimeo-video" class="ctrl-emod-details" data-sid="3211">Vimeo video</a></li><li><i class="fa-li fa fa-info-circle text-grey" data-toggle="tooltip" data-placement="top" title="Information"></i><a href="/center/sobipro-component/98-requirements" class="ctrl-emod-details" data-sid="98">Requirements</a></li><li><i class="fa-li fa fa-cog text-grey" data-toggle="tooltip" data-placement="top" title="Configuration"></i><a href="/adapt-old-template" class="ctrl-emod-details" data-sid="3171">Older template adaptions</a></li><li><i class="fa-li fa fa-cloud-download text-grey" data-toggle="tooltip" data-placement="top" title="Installation"></i><a href="/center/installation-update/89-update-sobipro-repository" class="ctrl-emod-details" data-sid="89">Update the SobiPro Repository</a></li><li><i class="fa-li fa fa-info-circle text-grey" data-toggle="tooltip" data-placement="top" title="Information"></i><a href="/center/sobipro-component/3061-upgrade-from-sobipro-1-to-sobipro-2" class="ctrl-emod-details" data-sid="3061">Upgrade from SobiPro 1 to SobiPro 2</a></li><li><i class="fa-li fa fa-info-circle text-grey" data-toggle="tooltip" data-placement="top" title="Information"></i><a href="/center/sobipro-component/209-difference-between-sobi-versions" class="ctrl-emod-details" data-sid="209">Difference between Sobi versions</a></li><li><i class="fa-li fa fa-info-circle text-grey" data-toggle="tooltip" data-placement="top" title="Information"></i><a href="/center/installation-update/236-sobipro-repository-certificate" class="ctrl-emod-details" data-sid="236">SobiPro Repository Certificate</a></li></ul><div class="ctrl-emod-navigation hide"></div></div> </div> </div> </div> <div class="module"> <div class="headline"> <h4>New & updated apps</h4> </div> <div class="module-content"> <div class="SobiPro documentation ctrl-sobi-cmod " data-mid="176:1:0:0:0"> <div class="spModule download"><div class="row" ><div class="col-sm-12"><div class="package Component"><a href="/center/sobipro-component" class="ctrl-emod-details" data-sid="1735"><div class="iconlabel"><p><i class="fa fa-3x fa-download"></i></p><p class="label updated">updated</p></div></a><div><p class="title"><a href="/center/sobipro-component">SobiPro 2</a></p><span class="spClassInbox field_application_description_sp2">SobiPro 2 installation package</span></div></div></div></div><div class="row" ><div class="col-sm-12"><div class="package Component"><a href="/center/sobipro-component/2837-sobipro-trial-version" class="ctrl-emod-details" data-sid="2837"><div class="iconlabel"><p><i class="fa fa-3x fa-download"></i></p><p class="label updated">updated</p></div></a><div><p class="title"><a href="/center/sobipro-component/2837-sobipro-trial-version">SobiPro 2 Trial</a></p><span class="spClassInbox field_application_description_sp2">SobiPro 2 Trial installation package</span></div></div></div></div><div class="row" ><div class="col-sm-12"><div class="package Application"><a href="/center/applications/179-review-and-rating-application" class="ctrl-emod-details" data-sid="179"><div class="iconlabel"><p><i class="fa fa-3x fa-download"></i></p><p class="label updated">updated</p></div></a><div><p class="title"><a href="/center/applications/179-review-and-rating-application">Review and Rating</a></p><span class="spClassInbox field_application_description_sp2">Review and rating system for SobiPro</span></div></div></div></div><div class="row" ><div class="col-sm-12"><div class="package Module"><a href="/center/applications/1751-category-select-module" class="ctrl-emod-details" data-sid="1751"><div class="iconlabel"><p><i class="fa fa-3x fa-download"></i></p><p class="label updated">updated</p></div></a><div><p class="title"><a href="/center/applications/1751-category-select-module">Category Select Module</a></p><span class="spClassInbox field_application_description_sp2">Module to select a category and open its view (quick jump)</span></div></div></div></div><div class="row" ><div class="col-sm-12"><div class="package Template"><a href="/center/templates-design/sobipro-templates/1360-sobirestara-template" class="ctrl-emod-details" data-sid="1360"><div class="iconlabel"><p><i class="fa fa-3x fa-download"></i></p><p class="label updated">updated</p></div></a><div><p class="title"><a href="/center/templates-design/sobipro-templates/1360-sobirestara-template">SobiRestara Template</a></p><span class="spClassInbox field_application_description_sp2">Restaurants Guide Template for SobiPro</span></div></div></div></div><div class="row" ><div class="col-sm-12"><div class="package Template"><a href="/center/templates-design/sobipro-templates/16-sobicars-template" class="ctrl-emod-details" data-sid="16"><div class="iconlabel"><p><i class="fa fa-3x fa-download"></i></p><p class="label updated">updated</p></div></a><div><p class="title"><a href="/center/templates-design/sobipro-templates/16-sobicars-template">SobiCars Template</a></p><span class="spClassInbox field_application_description_sp2">Vehicles Market template for SobiPro</span></div></div></div></div></div><div class="ctrl-emod-navigation hide"></div> </div> </div> </div> <div class="module"> <div class="headline"> <h4>SobiPro 1.x updates</h4> </div> <div class="module-content"> <div class="SobiPro documentation ctrl-sobi-cmod " data-mid="143:1:0:0:0"> <div class="spModule download"><div class="row" ><div class="col-sm-12"><div class="package Module"><a href="/center/applications/271-spgeomap-module" class="ctrl-emod-details" data-sid="271"><div class="iconlabel"><p><i class="fa fa-3x fa-download"></i></p><p class="label updated">updated</p></div></a><div><p class="title"><a href="/center/applications/271-spgeomap-module">SP-GeoMap Module</a></p><span class="spClassInbox field_application_description">A module to show SobiPro Entries on a geographical map.</span></div></div></div></div></div><div class="ctrl-emod-navigation hide"></div> </div> </div> </div> </section> </div> </div> </div> </div> <div class="container"> <div class="pull-left"> <div class="module"> <div class="module-content"> <ul itemscope itemtype="https://schema.org/BreadcrumbList" class="breadcrumb"> <li class="active"> <span class="divider icon-location"></span> </li> <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="/" class="pathway"><span itemprop="name">Home</span></a> <span class="divider"> </span> <meta itemprop="position" content="1"> </li> <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem"> <a itemprop="item" href="/support" class="pathway"><span itemprop="name">Support</span></a> <span class="divider"> </span> <meta itemprop="position" content="2"> </li> <li itemprop="itemListElement" itemscope itemtype="https://schema.org/ListItem" class="active"> <span itemprop="name"> Ticket System for Subscribers </span> <meta itemprop="position" content="3"> </li> </ul> </div> </div> </div> </div> <footer> <div class="footer-1">  <div class="container"> <div class="row"> </div> </div>  </div> <div class="footer-2"> <div class="container"> <div class="row"> <div class="module"> <div class="module-content"> <div class="custom" >   <div class="col-sm-12 col-md-3"> <h4> Subscription </h4> <div class="btn-footer"><a href="/subscribe" class="btn btn-success btn-lg"><i class="fa fa-lg 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href="/login-to-the-club"> <i class="fa fa-li fa-sign-in"></i> Login to the Club</a></li></ul> </div> </div> <div class="speciallinks"> <div class="moduletable"> <ul class="fa-ul nav menufootermenu"> <li class="item-339"><a class="iconlist-fa-lightbulb-o" title="Do you have an idea for a new feature? 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