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value="/three-prong-ac-wall-plug-adapter">United States</option> <option value="/three-prong-ac-wall-plug-adapter/other_countries">Other countries</option> </select> <span class="form-icon icon icon-chevrondown" aria-hidden="true"></span> <span class="form-label" id="as-dropdown-label" aria-hidden="true">Country / Region</span> <span class="as-dropdown-helptext" id="as-dropdown-help">Modifying this control will reload this page</span> </div> </div> <div class="heroImage"> <img src="/content/dam/edam/applecare/images/en_US/accessories/hero-3-prong-adaptor_2x.png" alt="Three-prong wall plug adapter" width="175" class="cq-dd-image hero-image" height="175"></div> <div class="richText large"> <div class="table-responsive"> <h1 class="as-center">Apple Three-Prong AC Wall Plug Adapter Recall Program</h1> </div> </div> <div class="richText large"> <div class="table-responsive"> <p>Apple has determined that, in very rare cases, the Apple three-prong AC wall plug adapters designed primarily for use in the United Kingdom, Singapore, and Hong Kong may break and create a risk of electrical shock if exposed metal parts are touched. This wall plug adapter shipped from 2003 to 2010 with Mac and certain iOS devices, and was also included in the Apple World Travel Adapter Kit.</p> </div> </div> <div class="richText medium"> <div class="table-responsive"> <p>Customer safety is always Apple's top priority, and we have voluntarily decided to exchange affected wall plug adapters with a new adapter, free of charge. We encourage customers to exchange their wall plug adapter using the process below.</p> </div> </div> <div class="richText large"> <div class="table-responsive"> <h2>Identifying your wall plug adapter</h2> </div> </div> <div class="richText none"> <div class="table-responsive"> <p>Compare your adapter to the images below. Affected three-prong wall plug adapters are white, with no letters in the inside slot where it attaches to an Apple power adapter. New adapters are white with gray on the inside portion that attaches to the power adapter.</p> </div> </div> <section class="as-columns as-columns--2up as-banner--top "> <div class="row"> <div class="column large-6 medium-6 small-6"> <div class="as-imagegrid"> <div class=" as-imagegrid--1up as-imagegrid--label-top"/> <div class="row"> <div class='as-imagegrid-item column large-12 medium-12 small-12'> <span class="as-imagegrid-item-title" data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="Affected" data-analytics-link-URL="default-imagegrid">Affected</span><div class='as-imagegrid-img-cont'> <img src="/content/dam/edam/applecare/images/en_US/accessories/affected-slot-view_2x.png" alt="Affected adapter slot detail" width="270" class="as-imagegrid-img" height="200"></div> </div> </div> </div> </div> <div class="as-imagegrid"> <div class=" as-imagegrid--1up as-imagegrid--label-top"/> <div class="row"> <div class='as-imagegrid-item column large-12 medium-12 small-12'> <div class='as-imagegrid-img-cont'> <img src="/content/dam/edam/applecare/images/en_US/accessories/affected-prong-view_2x.png" alt="Affected adapter prong detail" width="270" class="as-imagegrid-img" height="200"></div> </div> </div> </div> </div> </div> <div class="column large-6 medium-6 small-6"> <div class="as-imagegrid"> <div class=" as-imagegrid--1up as-imagegrid--label-top"/> <div class="row"> <div class='as-imagegrid-item column large-12 medium-12 small-12'> <span class="as-imagegrid-item-title" data-analytics-event="link.component_click" data-analytics-link-component_type="Image Grid" data-analytics-link-component_name="New" data-analytics-link-URL="default-imagegrid">New</span><div class='as-imagegrid-img-cont'> <img src="/content/dam/edam/applecare/images/en_US/accessories/new-slot-view_2x.png" alt="New adapter slot detail" width="270" class="as-imagegrid-img" height="200"></div> </div> </div> </div> </div> <div class="as-imagegrid"> <div class=" as-imagegrid--1up as-imagegrid--label-top"/> <div class="row"> <div class='as-imagegrid-item column large-12 medium-12 small-12'> <div class='as-imagegrid-img-cont'> <img src="/content/dam/edam/applecare/images/en_US/accessories/new-prong-view_2x.png" alt="New adapter prong detail" width="270" class="as-imagegrid-img" height="200"></div> </div> </div> </div> </div> </div> </div> </section><div class="richText medium"> <div class="table-responsive"> <p><span class="note">Note: Apple USB power adapters are not affected by this program.</span></p> </div> </div> <div class="richText large"> <div class="table-responsive"> <h2>Exchange Process</h2> </div> </div> <div class="richText none"> <div class="table-responsive"> <p>Please choose one of the following options below. We will need to verify your Mac, iPad, iPhone or iPod serial number as part of the exchange process so please find your serial number in advance. <a href="/en-us/HT204308">Finding your device serial number</a> is easy.</p> <ul> <li>Find an <a href="https://getsupport.apple.com/?PFC=PFC6004&category_id=SC0999&symptom_id=99914&solution=CIN&caller=erep" rel="nofollow">Authorized Apple Service Provider</a>.</li> <li>Make an appointment at an <a href="https://getsupport.apple.com/?PFC=PFC6004&category_id=SC0999&symptom_id=99914&solution=CIN&caller=erep" rel="nofollow">Apple Retail Store</a>.</li> <li>Contact <a href="https://getsupport.apple.com/?PFC=PFC6004&category_id=SC0999&symptom_id=99914&caller=erep" rel="nofollow">Apple Support</a>.</li> </ul> </div> </div> <div class="richText medium"> <div class="table-responsive"> <p>Customers who purchased an Apple World Travel Adapter Kit should use one of the options above to exchange their affected three-prong wall plug adapter.</p> </div> </div> <div class="richText large"> <div class="table-responsive"> <h2>Additional Information</h2> </div> </div> <div class="richText none"> <div class="table-responsive"> <p>This program does not affect your statutory or warranty rights.</p> <p>AC wall plug adapters designed for use in Continental Europe, Australia, New Zealand, Korea, Argentina and Brazil may be part of the <a href="/ac-wallplug-adapter">Apple AC Wall Plug Adapter Recall Program</a>.</p> <p>Learn more about <a href="/en-us/HT204178">using Apple power adapters, cables, and duckheads with Apple products</a>.</p> </div> </div> <div class="divider"> <hr aria-hidden="true" /> </div> <div class="richText medium"> <div class="table-responsive"> <p><span class="sosumi">Information as of 2019-04-25</span></p> </div> </div> </div> <footer id="ac-globalfooter" class="no-js" lang="en-US" data-analytics-region="global footer" role="contentinfo" aria-labelledby="ac-gf-label"> <div class="ac-gf-content"> <h2 class="ac-gf-label" 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