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VORTEX HT
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id=gkTop1><div class="awMenuRibbons mod154"><div class=awRibbonsInner><div class=menuRibbon style=background-color:#37c2d8 title=vortexFsm><div class=menuRibbonImage><div class=menuRibbonTitle> FSM </div></div></div><div class=menuRibbon style=background-color:#f37123 title=vortexCm><div class=menuRibbonImage><div class=menuRibbonTitle> CM </div></div></div><div class=menuRibbon style=background-color:#ec126c title=vortexCrm><div class=menuRibbonImage><div class=menuRibbonTitle> CRM </div></div></div><div class=menuRibbon style=background-color:#45b696 title=vortexPm><div class=menuRibbonImage><div class=menuRibbonTitle> PM </div></div></div><div class=menuRibbon style=background-color:#ed8791 title=vortexHt><div class=menuRibbonImage><div class=menuRibbonTitle> HT </div></div></div><div class=menuRibbon style=background-color:#008fcf title=vortexCmms><div class=menuRibbonImage><div class=menuRibbonTitle> CMMS </div></div></div></div></div></section><section id=gkContent><div id=gkContentWrap><section id=gkMainbody><div class="product item-page vortexHt" itemscope itemtype=https://schema.org/Article><meta itemprop=inLanguage content=en-GB /><div class=gkPage><div class=productInner><div class=articleHeader itemprop=articleHeader><div class=articleHeaderInner><div class=productLogo> <img src=/images/products/ht/ht-white.png alt="Product logo" width=236 height=141 /> </div><div class=productSlogan><p><strong>A SEAMLESS AND OMNICHANNEL SOLUTION</strong> <br /> TO HANDLE CUSTOMER ISSUES EFFECTIVELY</p><div id=gtx-trans style="position: absolute; left: -131px; top: -10px;"><div class=gtx-trans-icon> </div></div></div><div class=productDescription><p>A HelpDesk & Trouble-Ticketing system for submitting and handling Customer requests either for support, sales or accounting issues. Each request creates a "Ticket", a Case, which is allocated to an operator for further arrangements and escalation, as required, while allows Customers to monitor the progress of their requests, online.<br /><br />Integrated with all the other VORTEX Suite applications, VORTEX HT assists in the expediet Ticket resolution, while the Customer has the option of rating the <br />Quality-of-Service provided and the Management to generate the necessary statistics and KPIs via dynamic reports.</p><div id=gtx-trans style="position: absolute; left: -7px; top: -10px;"><div class=gtx-trans-icon> </div></div></div></div></div><div class="articleFeatures advantages productMainSection"><div class=articleFeaturesInner><div class=articleFeaturesMainTitle style=color:#ed8791;> BENEFITS </div><div class="productAdvantagesWrapper "><div class=productAdvantages><div class=advantageIcon> <img src=/images/products/ht/advantages/eukoli-parakolouthisi-aitimaton.png alt="feature icon" width=97 height=97 /> </div><div class=advantageTitle><p>EASY MONITORING<br />OF REQUESTS</p></div></div><div class=productAdvantages><div class=advantageIcon> <img src=/images/products/ht/advantages/tirisi-diadikasion.png alt="feature icon" width=97 height=97 /> </div><div class=advantageTitle><p>AGILITY FOR <br /> YOUR ORGANIZATION</p></div></div><div class=productAdvantages><div class=advantageIcon> <img src=/images/products/ht/advantages/veltiosi-apodosis-dinamikou.png alt="feature icon" width=97 height=97 /> </div><div class=advantageTitle><p>EFFICIENCY <br /> FOR AGENTS</p></div></div><div class=productAdvantages><div class=advantageIcon> <img src=/images/products/ht/advantages/ikanopoiisi-pelaton.png alt="feature icon" width=97 height=97 /> </div><div class=advantageTitle><p>CONVENIENCE <br /> FOR CUSTOMERS</p></div></div><div class=productAdvantages><div class=advantageIcon> <img src=/images/products/ht/advantages/miosi-exodon.png alt="feature icon" width=97 height=97 /> </div><div class=advantageTitle><p>COST<br />REDUCTION</p></div></div><div class=productAdvantages><div class=advantageIcon> <img src=/images/products/ht/advantages/dinamika-statistika.png alt="feature icon" width=97 height=97 /> </div><div class=advantageTitle><p>DYNAMIC <br />STATISTICS</p></div></div></div></div></div><div class="articleFeatures characteristics productMainSection"><div class=articleFeaturesInner><div class=articleFeaturesMainTitle style=color:#ed8791;> FEATURES </div><div class=productFeaturesWrapper><div class=productFeature><div class=productFeatureBox><div class=featureIcon> <img src=/images/products/ht/characteristics/diaxirisi-aitimaton-technikis-ipostiriksis.png alt="feature icon" width=97 height=97 /> </div><h3 class=featureTitle> TICKETING MANAGEMENT </h3><div class=featureText><p>The customer submits a new request and receives an automatic email reply. The request creates a "ticket", a case, which is allocated to an operator for further arrangements.</p></div><div class=catItemReadMore><div class=generalButton> <span> READ_MORE </span> </div></div></div></div><div class=productFeature><div class=productFeatureBox><div class=featureIcon> <img src=/images/products/ht/characteristics/diadrastikotita.png alt="feature icon" width=201 height=201 /> </div><h3 class=featureTitle> INTERDEPARTMENTAL CONNECTIVITY </h3><div class=featureText><p>Submitted request is evaluated and assigned by the system for further processing based on the relevant departmental processes.</p></div><div class=catItemReadMore><div class=generalButton> <span> READ_MORE </span> </div></div></div></div><div class=productFeature><div class=productFeatureBox><div class=featureIcon> <img src=/images/products/ht/characteristics/tickets-ana-simio-pelati.png alt="feature icon" width=97 height=97 /> </div><h3 class=featureTitle> REQUESTS REDIRECTION </h3><div class=featureText><p>Each ticket can be directed to one or more departmens and operators. Each operator can redirect a ticket to the appropriate next operator for further processing. </p></div><div class=catItemReadMore><div class=generalButton> <span> READ_MORE </span> </div></div></div></div><div class=productFeature><div class=productFeatureBox><div class=featureIcon> <img src=/images/products/ht/characteristics/enopoiimenos_tropos.png alt="feature icon" width=201 height=201 /> </div><h3 class=featureTitle> SEAMLESS COMMUNICATION </h3><div class=featureText><p>Each request can create a chain of communications between operators of the organization, processed through the same unified environment.</p></div><div class=catItemReadMore><div class=generalButton> <span> READ_MORE </span> </div></div></div></div><div class=productFeature><div class=productFeatureBox><div class=featureIcon> <img src=/images/products/ht/characteristics/eukoli-parakolouthisi-aitimaton.png alt="feature icon" width=97 height=97 /> </div><h3 class=featureTitle> MONITORING OF PROCESSING REQUESTS </h3><div class=featureText><p>All information regarding a ticket is centrally stored, facilitating the online monitoring of the progress of the works towards the final resolving of the case.</p></div><div class=catItemReadMore><div class=generalButton> <span> READ_MORE </span> </div></div></div></div><div class=productFeature><div class=productFeatureBox><div class=featureIcon> <img src=/images/products/ht/characteristics/plires_istoriko.png alt="feature icon" width=201 height=201 /> </div><h3 class=featureTitle> DETAILED REQUEST HISTORY </h3><div class=featureText><p>Under each customer there is a collection of all tickets along with their associated processing history, per status (pending vs completed).</p></div><div class=catItemReadMore><div class=generalButton> <span> READ_MORE </span> </div></div></div></div><div class=productFeature><div class=productFeatureBox><div class=featureIcon> <img src=/images/products/ht/characteristics/protereotita-aitimaton.png alt="feature icon" width=97 height=97 /> </div><h3 class=featureTitle> PRIORITIZATION OF REQUESTS </h3><div class=featureText><p>Ability to prioritize each ticket based on its criticality.</p></div><div class=catItemReadMore><div class=generalButton> <span> READ_MORE </span> </div></div></div></div><div class=productFeature><div class=productFeatureBox><div class=featureIcon> <img src=/images/products/ht/characteristics/automatopoiimenes_apantiseis.png alt="feature icon" width=201 height=201 /> </div><h3 class=featureTitle> AUTOMATIC REPLY TO CUSTOMERS </h3><div class=featureText><p>Confirmation to the customer that his request has been received with an automated email reply message.</p></div><div class=catItemReadMore><div class=generalButton> <span> READ_MORE </span> </div></div></div></div><div class=productFeature><div class=productFeatureBox><div class=featureIcon> <img src=/images/products/ht/characteristics/dinatotita-texnikis-ipostiriksis.png alt="feature icon" width=97 height=97 /> </div><h3 class=featureTitle> TECHNICAL SUPPORT 24/7 </h3><div class=featureText><p>Continuous operation on a 24-hour basis of a system for receiving and coordinating requests.</p></div><div class=catItemReadMore><div class=generalButton> <span> READ_MORE </span> </div></div></div></div><div class=allItemCharsBtn><div class=generalButton> <a href="https://vortexsuite.com/en/products/vortex-ht/features?filter_tag[0]=6"> SHOW ALL FEATURES </a> </div></div></div></div></div><div class="articleFunctions productMainSection"><div class=articleFunctionsInner><div class=articleFeaturesMainTitle style=color:#ed8791;> FUNCTIONALITΥ </div><div class=articleFunctionsIntroText> How Vortex HT works </div><div class=functionArticleWrapper><div class=functionArticleItem><div class=articleFunctionIntroImage> <img src=/images/products/ht/leitourgies/how-it-works.png alt="Artclie Function Intro Image" width=327 height=193 /> </div><div class=generalButton> <a href=/en/products/vortex-ht/functionalities> WORKFLOW PROCEDURE HT </a> </div></div></div></div></div><div class="articleMonitors productMainSection"><div class=artcleMonitorsInner><div class=articleFeaturesMainTitle style=color:#ed8791;> USER INTERFACE </div><div class=articleMonitors><div class=artcleMonitorsInner><div class=tabs><div class="tabLinks active" onclick="openTab(event,'desktopMonitor' )"> BACK-OFFICE </div></div></div><div class=tabContentWrapper><div id=desktopMonitor class="tabContent active"><div class=slideShowWrapper><div class=slideShowWrapperInner><div class=slideTitle> TICKET & REQUESTS SCREEN </div><div class=slideText><p>Monitor all incoming requests on a single screen, highligting statuses with a color indication.</p></div><div class=tabsSlideImage> <img src=/images/products/ht/perivallon/8s.png width=1000 height=541 /> </div></div><div class=slideShowWrapperInner><div class=slideTitle> TICKET DETAILS DISPLAY </div><div class=slideText><p>View all properties related to a Ticket</p></div><div class=tabsSlideImage> <img src=/images/products/ht/perivallon/2s.png width=1000 height=541 /> </div></div><div class=slideShowWrapperInner><div class=slideTitle> TICKET ASSIGNMENT TO OPERATOR </div><div class=slideText><p>Assign a Ticket to a department or to a specific operator to handle it</p></div><div class=tabsSlideImage> <img src=/images/products/ht/perivallon/3s.png width=1000 height=541 /> </div></div><div class=slideShowWrapperInner><div class=slideTitle> EMAIL REPLY </div><div class=slideText><p>Email reply for each ticket through an embedded email editor of Vortex HT</p></div><div class=tabsSlideImage> <img src=/images/products/ht/perivallon/4s.png width=1000 height=541 /> </div></div><div class=slideShowWrapperInner><div class=slideTitle> TICKET HISTORY LOG </div><div class=slideText><p>Fast and easy retrieval of all historic log for each ticket per user including comments</p></div><div class=tabsSlideImage> <img src=/images/products/ht/perivallon/5s.png width=1000 height=542 /> </div></div><div class=slideShowWrapperInner><div class=slideTitle> TICKET RESOLUTION TIME </div><div class=slideText><p>Monitor the total time resolution for each ticket with color indexing in case of violating the maximum time alllowed </p></div><div class=tabsSlideImage> <img src=/images/products/ht/perivallon/6s.png width=1000 height=541 /> </div></div><div class=slideShowWrapperInner><div class=slideTitle> STATISTICS & REPORTS </div><div class=slideText><p>Design dynamic statistical reports with graphs for each ticket per perioed, customer, operator, status and resolution time</p></div><div class=tabsSlideImage> <img src=/images/products/ht/perivallon/7s.png width=1000 height=542 /> </div></div></div></div></div></div><div class=generalButton> <a href=https://vortexsuite.com/en/products/vortex-ht/interface> INTERFACE HT </a> </div></div></div></div></div></div></section></div><section id=gkTop10><div class="awTestimonialsSlider mod222 productView"><div class=awTestimonialsSliderInner><div class=awSliderHeader><div class=awHeaderInner><h2> Customer Reviews </h2></div></div><div class=awTestimonialsWrapper><div class=gkPage><div class=awTestimonialsWrapperInner><div class="awTestimonialsOwl owl-carousel"><div class=awTestimonialsInner><div class=testimonialsImage> <img class=jch-lazyload src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNzAiIGhlaWdodD0iMjcwIj48L3N2Zz4=" data-src=/images/clients/testimonials/alter-ego.png width=270 height=270 /><noscript><img src=/images/clients/testimonials/alter-ego.png width=270 height=270 /></noscript></div><div class=testimonialTextAuthorWrapper><div class=testimonialAuthor> Anthi Iliopoulou </div><div class=testimonialAuthorSpecialty> General Manager - ALTER EGO S.A. </div><div class=testimonialsText><p>VORTEX is a powerful tool that facilitates with the most effective way our company's day-to-day operations and enables the provision of high-quality services to our customers.<br />Monitoring the daily and periodic tasks of our frontline staff is immediate and efficient.</p></div></div></div><div class=awTestimonialsInner><div class=testimonialsImage> <img class=jch-lazyload src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNzAiIGhlaWdodD0iMjcwIj48L3N2Zz4=" data-src=/images/clients/testimonials/byte.png width=270 height=270 /><noscript><img src=/images/clients/testimonials/byte.png width=270 height=270 /></noscript></div><div class=testimonialTextAuthorWrapper><div class=testimonialAuthor> Kostas Foteinopoulos </div><div class=testimonialAuthorSpecialty> Technical Director - BYTE S.A. </div><div class=testimonialsText><p>Vortex serves as the operations centre for the day-to-day running of our Back Office. It has enabled us to increase the performance of our Technical Department and to gain time on communications which are now carried out automatically</p></div></div></div><div class=awTestimonialsInner><div class=testimonialsImage> <img class=jch-lazyload src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNzAiIGhlaWdodD0iMjcwIj48L3N2Zz4=" data-src=/images/clients/testimonials/cubitech.png width=270 height=270 /><noscript><img src=/images/clients/testimonials/cubitech.png width=270 height=270 /></noscript></div><div class=testimonialTextAuthorWrapper><div class=testimonialAuthor> Nick Kalafatis </div><div class=testimonialAuthorSpecialty> CEO - CUBITECH S.A. </div><div class=testimonialsText><p>We are very satisfied with our collaboration with DataConsulting. These professionals are right behind us at every step of the way.</p></div></div></div><div class=awTestimonialsInner><div class=testimonialsImage> <img class=jch-lazyload src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNzAiIGhlaWdodD0iMjcwIj48L3N2Zz4=" data-src=/images/clients/testimonials/cosmos.png width=270 height=270 /><noscript><img src=/images/clients/testimonials/cosmos.png width=270 height=270 /></noscript></div><div class=testimonialTextAuthorWrapper><div class=testimonialAuthor> Dimitris Dafnis </div><div class=testimonialAuthorSpecialty> CEO - COSMOS BUSINESS SYSTEMS S.A. </div><div class=testimonialsText><p>VORTEX has allowed us to significantly enhance our image with customers by enabling the automatic and electronic delivery of the Technician Visit Form which includes all the actions taken, the pictures of the machines, the services delivered as well as a signature indicating that the job has been completed successfully.</p></div></div></div><div class=awTestimonialsInner><div class=testimonialsImage> <img class=jch-lazyload src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNzAiIGhlaWdodD0iMjcwIj48L3N2Zz4=" data-src=/images/clients/testimonials/maintech.png width=270 height=270 /><noscript><img src=/images/clients/testimonials/maintech.png width=270 height=270 /></noscript></div><div class=testimonialTextAuthorWrapper><div class=testimonialAuthor> Michael Theofanopoulos </div><div class=testimonialAuthorSpecialty> CEO - MAINTECH </div><div class=testimonialsText><p>Thanks to VORTEX we have gained new customers and enhanced our image with existing ones. It gives us a clear picture of our communication with each and every client, it allows us to keep track of every project and quote, as well as to identify new opportunities both for us and for our customers</p></div></div></div><div class=awTestimonialsInner><div class=testimonialsImage> <img class=jch-lazyload src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNzAiIGhlaWdodD0iMjcwIj48L3N2Zz4=" data-src=/images/clients/testimonials/nobacco.png width=270 height=270 /><noscript><img src=/images/clients/testimonials/nobacco.png width=270 height=270 /></noscript></div><div class=testimonialTextAuthorWrapper><div class=testimonialAuthor> Markos Markopoulos </div><div class=testimonialAuthorSpecialty> CEO - NOBACCO S.A. </div><div class=testimonialsText><p>We have been working with DataConsulting for several years now and we are completely satisfied. I highly recommend it for any business that wishes to achieve organisational coherence and ensure the computerisation of processes.</p></div></div></div><div class=awTestimonialsInner><div class=testimonialsImage> <img class=jch-lazyload src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNzAiIGhlaWdodD0iMjcwIj48L3N2Zz4=" data-src=/images/clients/testimonials/gree.png width=270 height=270 /><noscript><img src=/images/clients/testimonials/gree.png width=270 height=270 /></noscript></div><div class=testimonialTextAuthorWrapper><div class=testimonialAuthor> Nick Spanos </div><div class=testimonialAuthorSpecialty> NIPPON S.A. - GREE AIRCONDITIONING </div><div class=testimonialsText><p>We installed VORTEX in September 2018 and since then we have strengthened our image in the eyes of our customers while increasing the performance of our Back Office exponentially.</p></div></div></div><div class=awTestimonialsInner><div class=testimonialsImage> <img class=jch-lazyload src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNzAiIGhlaWdodD0iMjcwIj48L3N2Zz4=" data-src=/images/clients/testimonials/antzoulatos.png width=270 height=270 /><noscript><img src=/images/clients/testimonials/antzoulatos.png width=270 height=270 /></noscript></div><div class=testimonialTextAuthorWrapper><div class=testimonialAuthor> Tasos Antzoulatos </div><div class=testimonialAuthorSpecialty> ANTZOULATOS MARKET S.A. </div><div class=testimonialsText><p>By using VORTEX Commercial Management, the accounting department has made considerable gains in operation and productivity since a series of processes, from ordering to invoicing and warehousing, are now done automatically and flawlessly</p></div></div></div><div class=awTestimonialsInner><div class=testimonialsImage> <img class=jch-lazyload src="data:image/svg+xml;base64,PHN2ZyB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciIHdpZHRoPSIyNzAiIGhlaWdodD0iMjcwIj48L3N2Zz4=" data-src=/images/clients/testimonials/karcher.png width=270 height=270 /><noscript><img src=/images/clients/testimonials/karcher.png width=270 height=270 /></noscript></div><div class=testimonialTextAuthorWrapper><div class=testimonialAuthor> George Makris </div><div class=testimonialAuthorSpecialty> KARCHER </div><div class=testimonialsText><p>VORTEX has allowed us to significantly enhance our image with customers by enabling the automatic and electronic delivery of the Technician Visit Form which includes all the actions taken, the pictures of the machines, the services delivered as well as a signature indicating that the job has been completed successfully.</p></div></div></div></div></div></div></div></div></div></section></section></div><section id=gkBottom1><div class=acymailing_module id=acymailing_module_formAcymailing67751><div class=acymailing_fulldiv id=acymailing_fulldiv_formAcymailing67751><div class=freeEbookPopUpCloseBtn> <i class="fa fa-times" aria-hidden=true></i> </div><form id=formAcymailing67751 action=/en/products/vortex-ht onsubmit="return submitacymailingform('optin','formAcymailing67751')" method=post name=formAcymailing67751><div class=acymailing_module_form><div class=acymailing_form><p class="onefield fieldacyemail" id=field_email_formAcymailing67751> <span class="acyfield_email acy_requiredField"> <input id=user_email_formAcymailing67751 style=width:80% onfocus="if(this.value == 'E-mail') this.value = '';" onblur="if(this.value=='') this.value='E-mail';" type=text class="inputbox required" name=user[email] value=E-mail title=E-mail /> </span> </p><div class="onefield fieldacycaptcha" id=field_captcha_formAcymailing67751><div id=formAcymailing67751-captcha data-size=invisible class=g-recaptcha data-sitekey=6Le7O40UAAAAACtGOOwTNmCvGBqBCmqM_Dqs13xX></div></div><p class="onefield fieldacyterms" id=field_terms_formAcymailing67751> <input id=mailingdata_terms_formAcymailing67751 class=checkbox type=checkbox name=terms title="Terms and Conditions"/> <label for=mailingdata_terms_formAcymailing67751>Terms and Conditions</label> </p><p class=acysubbuttons> <input class="button subbutton btn btn-primary" type=submit value=Subscribe name=Submit onclick="try{ return submitacymailingform('optin','formAcymailing67751'); 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