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Assistance | PaysafeCard
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Deutsch </a> <a href="/fr-lu/support/"> Français </a> <a href="/en-lu/support/"> English </a> </li> <li data-country="MT" > <b>Malta</b> <a href="/en-mt/support/"> English </a> </li> <li data-country="MX" > <b>Mexico</b> <a href="/es-mx/support/" > Español </a> <a href="/en-mx/support/"> English </a> </li> <li data-country="MD" > <b>Moldova</b> <a href="/ro-md/support/" > Română </a> <a href="/en-md/support/"> English </a> </li> <li data-country="ME" > <b>Montenegro</b> <a href="/en-me/support/"> English </a> </li> <li data-country="NL" > <b>Netherlands</b> <a href="/nl-nl/support/" > Nederlands </a> <a href="/en-nl/support/"> English </a> </li> <li data-country="NZ" > <b>New Zealand</b> <a href="/en-nz/support/"> English </a> </li> <li data-country="NO" > <b>Norway</b> <a href="/en-no/support/"> English </a> </li> <li data-country="PY" > <b>Paraguay</b> <a href="/es-py/support/" > Español </a> <a href="/en-py/support/"> English </a> </li> <li data-country="PE" > <b>Peru</b> <a 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target=_blank href="https://www.paysafe.com/ca-fr/paysafecard-pour-les-entreprises/" >Notre Expérience Commerciale</a></li> </ul> </nav> <span class="logo"> <a href="/fr-lu/"> <span class="sr-only">Paysafecard</span> </a> </span> <label for="menu-region" class="trigger desktop-only"><span class="sr-only">Region</span></label> <input type="checkbox" id="menu-region" class="trigger desktop-only"> <nav class="menu desktop-only"> <h2>Sélectionnez votre région et votre langue</h2> <ul> <li data-country="AR" > <b>Argentina</b> <a href="/es-ar/support/" > Español </a> <a href="/en-ar/support/"> English </a> </li> <li data-country="AU" > <b>Australia</b> <a href="/en-au/support/"> English </a> </li> <li data-country="AT" > <b>Austria</b> <a href="/de-at/support/" > Deutsch </a> <a href="/en-at/support/"> English </a> </li> <li data-country="BE" > <b>Belgium</b> <a href="/nl-be/support/" > Nederlands </a> <a href="/fr-be/support/"> Français </a> <a href="/en-be/support/"> English </a> </li> <li 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href="/sl-si/support/" > Slovenski </a> <a href="/en-si/support/"> English </a> </li> <li data-country="ES" > <b>Spain</b> <a href="/es-es/support/" > Español </a> <a href="/en-es/support/"> English </a> </li> <li data-country="SE" > <b>Sweden</b> <a href="/sv-se/support/" > Svenska <span class="fw-bold">BETA</span> </a> <a href="/en-se/support/"> English </a> </li> <li data-country="CH" > <b>Switzerland</b> <a href="/de-ch/support/" > Deutsch </a> <a href="/fr-ch/support/"> Français </a> <a href="/it-ch/support/"> Italiano </a> <a href="/en-ch/support/"> English </a> </li> <li data-country="TR" > <b>Turkey</b> <a href="/tr-tr/support/" > Türkçe <span class="fw-bold">BETA</span> </a> <a href="/en-tr/support/"> English </a> </li> <li data-country="AE" > <b>United Arab Emirates</b> <a href="/en-ae/support/"> English </a> </li> <li data-country="GB" > <b>United Kingdom</b> <a href="/en-gb/support/"> English </a> </li> <li data-country="US" > <b>United States of America</b> <a href="/en-us/support/" > English </a> <a href="/es-us/support/"> Español </a> </li> <li data-country="UY" > <b>Uruguay</b> <a href="/es-uy/support/" > Español </a> <a href="/en-uy/support/"> English </a> </li> </ul> </nav> <a href="/fr-lu/support/" class="desktop-only help"><span class="sr-only">Help</span></a> <label for="menu-account" class="trigger"><span class="sr-only">Account</span></label> <input type="checkbox" id="menu-account" class="trigger"> <nav class="menu account"> <ul> <li> <a href="https://my.paysafecard.com/mypins-psc/registration/startRegistration.xhtml" target="_blank" class="btn btn-primary"> S’inscrire </a> </li> <li> <a href="https://my.paysafecard.com/mypins-psc/login.xhtml" target="_blank" class="btn btn-secondary"> Se connecter </a> </li> </ul> </nav> </header> <div class="page "> <main> <section class="notification js-notification-show-once"> <div class="container-xl notification__content"> <input type="checkbox" class="trigger" checked="true" aria-label="notification"> <div class="notification__text"> <p>Pour afficher le contenu adapté à ton pays, sélectionne ton pays dans le menu ci-dessus.</p> </div> </div> </section> <script> (function(countryCode, uid){ if (!';'.concat(document.cookie).match(';\\s*_notificationConfirmed_'+uid+'='+countryCode)) { document.querySelectorAll('section.notification.js-notification-show-once div.notification__content').forEach(function (el) { el.style.display = 'flex'; }); document.querySelectorAll('section.notification.js-notification-show-once input.trigger').forEach(function (el) { el.addEventListener('click', function () { document.cookie = '_notificationConfirmed_' + uid + '=' + countryCode + ';max-age=86400;path=/;secure;samesite=strict'; }); }); } })('LU', 614961); </script> <section id=c611808 class="support-hero faq-search decoration bg-light-blue" dir="ltr"> <div class="decoration__background"></div> <div class="container-xl"> <div class="row"> <div class="col-12 col-lg-8 col-xl-7"> <h2> Tu as des questions sur PaysafeCard ? </h2> <p> Il te suffit de parcourir les différentes catégories ou d'utiliser la barre de recherche pour trouver les articles. </p> <div class="faq-search__block"> <form id="js-inbenta-search-form" class="faq-search__form" method="GET" action="/fr-lu/support/search-results/"> <input type="text" id="js-inbenta-search-input" class="form-control faq-search__input" placeholder="Recherche par mots-clefs en français" aria-label="Taper ici votre question. Appuyez sur Entrer pour effectuer une recherche." name="q" value="" autocomplete="off" data-locale="fr_LU" data-country-code="lu" data-question-uri="/fr-lu/support/question/" > <input type="submit" class="faq-search__submit support-hero__submit" id="js-inbenta-search-submit" aria-label="Search"> <input type="reset" value="Reset" class="support-hero__reset support-hero__reset" aria-label="Reset"> </form> <div id="js-inbenta-search-results" class="support-search__answer-list-result d-none"> </div> <div id="lightbox" class="lightbox"></div> </div> </div> <div class="article"> <div class="contact"> <div class="phoneModal modal fade" id="phoneModal" tabindex="-1" role="dialog" aria-labelledby="phoneModal" aria-hidden="true"> <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> </div> </div> </div> </div> </div> <small class="error is-invalid v-none" id="is-invalid">Veuillez entrer votre terme de recherche sans caractères spéciaux.</small> </div> </div> </section> <section id=c611811 class="support-topics full-width bg-dark-blue" dir="ltr"> <div class="container-xl"> <h2> Parcours les sujets populaires. </h2> <div class="support-topics__nav"> <ul class="nav-topics" id="navTopics"> <li class="nav-item paiements"> <a class="headline" href="/fr-lu/support/category/1/paiements/"> Paiements </a> <ul> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/8/paiements/boutiques-en-ligne/"> Boutiques en ligne </a> </li> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/9/paiements/paiements-refuses/"> Paiements refusés </a> </li> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/10/paiements/remboursements/"> Remboursements </a> </li> </ul> </li> <li class="nav-item mypaysafe"> <a class="headline" href="/fr-lu/support/category/2/mypaysafe/"> myPaysafe </a> <ul> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/11/mypaysafe/connexion/"> Connexion </a> </li> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/32/mypaysafe/verification/"> Vérification </a> </li> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/14/mypaysafe/pin-shop/"> PIN Shop </a> </li> </ul> </li> <li class="nav-item account-&-card"> <a class="headline" href="/fr-lu/support/category/4/account-card/"> Account & Card </a> <ul> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/18/account-card/explorer-account-card/"> Explorer Account & Card </a> </li> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/19/account-card/paiements-par-carte-de-debit/"> Paiements par carte de débit </a> </li> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/20/account-card/virements-d-argent/"> Virements d'argent </a> </li> </ul> </li> <li class="nav-item paysafecard-à-16 chiffres"> <a class="headline" href="/fr-lu/support/category/5/paysafecard-a-16-chiffres/"> PaysafeCard à 16 chiffres </a> <ul> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/22/paysafecard-a-16-chiffres/explorer-paysafecard/"> Explorer PaysafeCard </a> </li> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/21/paysafecard-a-16-chiffres/solde/"> Solde </a> </li> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/30/paysafecard-a-16-chiffres/promotions/"> Promotions </a> </li> </ul> </li> <li class="nav-item sécurité"> <a class="headline" href="/fr-lu/support/category/6/securite/"> Sécurité </a> <ul> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/23/securite/bloque-paysafecard/"> Bloqué PaysafeCard </a> </li> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/24/securite/confidentialite-et-reclamations/"> Confidentialité et réclamations </a> </li> <li class="sub-item"> <a class="sub-link" href="/fr-lu/support/category/26/securite/soutien-et-bien-etre/"> Soutien et bien-être </a> </li> </ul> </li> </ul> </div> </div> </section> <section id=c611816 class="support-accordion faq bg-dark-blue " dir="ltr"> <div class="container-xl"> <div class="row"> <div class="col-12"> <h1 class="text-center">Sujets populaires</h1> <ul class="accordion"> <li class="accordion__card"> <h3 id="item-title0"> <button type="button" data-bs-toggle="collapse" data-bs-target="#item0" aria-expanded="false" aria-controls="item0"> Ma PaysafeCard a été bloquée pour des raisons de sécurité. Que dois-je faire ? </button> </h3> <div id="item0" class="collapse" aria-labelledby="item-title0"> <div> <p>En tant qu’établissement financier réglementé, PaysafeCard est tenue d'assurer la sécurité de tes données, tout en se conformant aux exigences de nos organismes de réglementation. Si nous avons besoin d'informations supplémentaires de ta part, ta</p> <a class="faq__item-more" onclick="inbentaHandler.view('fr_LU', 'lu', 'eyJpdiI6ImdlVzMwVE8wbXJsTytDNXhVZVJhREE9PSIsInZhbHVlIjoiWE9TUTJ4emhCMlo5YUVCT1U4bFR1ZktvZ2k4c3llcTFpczdYSmFadkc4VUtBaVNoRWFna243Yzl3Y3owbTJsQUxiOGoyNkRVRkg4ck5QcGNTWEVhR2JlQmp1RS8zcU10OVNaaEdNUFhOM052SVRvLytsSk5RdXl6QWJsR1RWQ1EiLCJtYWMiOiI2YzljOTY5MDllMjAxMjk5MzExNmM2ZTRjZTRmZGYwMzExZTViZDE5MjdiZDJiMTE2MmM2ZjBiM2JhYjNkY2VlIiwidGFnIjoiIn0=', false)" href="/fr-lu/support/question/4/ma-paysafecard-a-ete-bloquee-pour-des-raisons-de-securite-que-dois-je-faire/"> En savoir plus </a> </div> </div> </li> <li class="accordion__card"> <h3 id="item-title1"> <button type="button" data-bs-toggle="collapse" data-bs-target="#item1" aria-expanded="false" aria-controls="item1"> myPaysafe a été bloqué pour des raisons de sécurité. Que dois-je faire ? </button> </h3> <div id="item1" class="collapse" aria-labelledby="item-title1"> <div> <p>En tant qu’établissement financier réglementé, PaysafeCard est tenue d'assurer la sécurité de tes données, tout en se conformant aux exigences de nos organismes de réglementation. Si nous avons besoin d'informations supplémentaires de ta part, ton</p> <a class="faq__item-more" onclick="inbentaHandler.view('fr_LU', 'lu', 'eyJpdiI6IlVpb0g4eC8xOURHM1FhZzFFbVM3ZXc9PSIsInZhbHVlIjoiT2d5RjB5WmhwaWE5R2Q4VU54QWFkUlNKNzFkZ2NJWHQ1VGY4Uk00ak9QSWphZDNJa0NKakhHT0Nac0JZdFBvT1NOUTZlN0NGTGNGa0dkR051RUNFQzFORWhFSHNoNnp2QzdPWXcrejNtb256cTlBeGMzTDBrTW1IWDlnZVpIZFQiLCJtYWMiOiI2NjE0YzVmOGNjZTRhZTM4NDA5MzQxYjEzODU0Njg2OTQ2OTUwMzgzYTFjYWRlYjY2MzhkZjkxMTU3YTQzMjE0IiwidGFnIjoiIn0=', false)" href="/fr-lu/support/question/85/mypaysafe-a-ete-bloque-pour-des-raisons-de-securite-que-dois-je-faire/"> En savoir plus </a> </div> </div> </li> <li class="accordion__card"> <h3 id="item-title2"> <button type="button" data-bs-toggle="collapse" data-bs-target="#item2" aria-expanded="false" aria-controls="item2"> Où puis-je payer avec PaysafeCard? </button> </h3> <div id="item2" class="collapse" aria-labelledby="item-title2"> <div> <p class="MsoNormal">PaysafeCard est acceptée par des milliers de fournisseurs en ligne à travers le monde, depuis les jeux en passant par les paris sportifs et le poker jusqu’à la musique, les films et les divertissements.<o:p></o:p></p><p class="MsoNormal">En achetant un code PaysafeCard à</p> <a class="faq__item-more" onclick="inbentaHandler.view('fr_LU', 'lu', 'eyJpdiI6IlVZa0xoM3dnZVpPcG9sTzliTWNhMEE9PSIsInZhbHVlIjoibEVtL0xtcDhyRHJaVDBBbWpsV0ppdjJQaWJhLzlvZ2tRd3M4WjRld1pXQjQyelJ3STlQaStvdlZQK0haenpkRGt5VXVIN08xSlFhWVlBNUJYZHNxTmlkTEZQSGFNWFExY1FjUlVGaGRGeCt6TG1QYk4yM1huUVlyUnhZWGZ3OUMiLCJtYWMiOiJiZDQ1YjMwNTQzYTkyYWM4OGUxNWZlNTUzNmNlNjBiMzAyYTJhZWZiOTcyN2E1YmQ0YTgwOWEzNWE1NmQ3ZGZjIiwidGFnIjoiIn0=', false)" href="/fr-lu/support/question/137/ou-puis-je-payer-avec-paysafecard/"> En savoir plus </a> </div> </div> </li> <li class="accordion__card"> <h3 id="item-title3"> <button type="button" data-bs-toggle="collapse" data-bs-target="#item3" aria-expanded="false" aria-controls="item3"> Comment puis-je obtenir un remboursement de mon code PaysafeCard à 16 chiffres ? </button> </h3> <div id="item3" class="collapse" aria-labelledby="item-title3"> <div> <p>Il est facile d’obtenir un remboursement. Il te suffit d’ouvrir notre <a href="https://customer.cc.at.paysafecard.com/customerrefund/start.xhtml" target="_blank" rel="noreferrer noopener">Formulaire de remboursement</a> et de fournir toutes les informations requises. Saisis le numéro du code prépayé à 16 chiffres, tes informations personnelles : nom, adresse de messagerie,</p> <a class="faq__item-more" onclick="inbentaHandler.view('fr_LU', 'lu', 'eyJpdiI6IjllRlVzSU01dDVHTmU3eFgxM0R5YWc9PSIsInZhbHVlIjoiMWpkZmo5RkdDYzlMblQ3SVdIMG5oMzdpQ1U2WnFFb3F2Qzdualk4Rm5DRy82UmM1WWlVdGZLRWJpa21kMENZYUJrZnBubmhaenlzVjE5dlFwdHp0QzBtVHpwTlVvNmFNNEFVTjZjdlpNMDk3cnV2Y1lwNGp5WjA3MnJQaFU5WnciLCJtYWMiOiIzMDg4MWQzYWJlMzFiZTBmZWY0ZmMyZjNmOTVmYmQ1Y2VjMDA3MjdjYzUwNDFhYWI4NjAzMjg1YzYwZmY0NDUxIiwidGFnIjoiIn0=', false)" href="/fr-lu/support/question/20/comment-puis-je-obtenir-un-remboursement-de-mon-code-paysafecard-a-16-chiffres/"> En savoir plus </a> </div> </div> </li> <li class="accordion__card"> <h3 id="item-title4"> <button type="button" data-bs-toggle="collapse" data-bs-target="#item4" aria-expanded="false" aria-controls="item4"> Comment nous contacter ? </button> </h3> <div id="item4" class="collapse" aria-labelledby="item-title4"> <div> <p>Il y a plusieurs options pour entrer en contact avec nous :</p><ul><li>Discute avec Lara, notre bot d’assistant virtuel, pour un support instantané 24/7 (pas disponible dans toutes les langues). Clique simplement sur l’icône du robot en bas à droite de la page et</li></ul> <a class="faq__item-more" onclick="inbentaHandler.view('fr_LU', 'lu', 'eyJpdiI6IkFKZ2xvK2RPb2ZqdlJRU2NKNnA1d2c9PSIsInZhbHVlIjoiWGZHZ0JNUk5PSDdkVmE2c1dna04vVGcyRVphUDNPOTJUNjlpdUZLWmhONE1tN055ak5xRlY3S2FhLzlmN2R3Tm1DbVZkZjdFQWV3QlJTQXFPaXB0bUcwRWhnTmZleGhBODk5a3UxSktUcWNHM0cxNGZrbG5pbWZqb0Y0ZURxUEYiLCJtYWMiOiJiZDY4ZjQzNjAyNDczZmFhYmI5M2E3MGYyYmQ0OTE0ZDQ3NjAzMDUyMjU5YTYwNjNiOTBlYjI1YzJkNTY2YjgxIiwidGFnIjoiIn0=', false)" href="/fr-lu/support/question/139/comment-nous-contacter/"> En savoir plus </a> </div> </div> </li> </ul> </div> </div> </div> <div id="lightbox2" class="lightbox"></div> </section> <button class="custom-chatbot-launcher"><span class="ask-chatbot-label">Posez une question à Lara</span><img src="/fileadmin/VA/psc_Chatbot_icon_64x64px_white.svg" alt="Symbole blanc PaysafeCard Lara Chatbot"></button> </main> <footer class="footer"> <div class="container-xl"> <div class="row"> <div class="col-sm-12 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