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</div> </li> </ul> </div>  </div>  <div id="container"> <div id="support"> <div id="subNav"> <h1>Roxio Service & Support </h1>  <div id="supportBreadcrumb"></div>  <div class="columna"> <h2 class="orangeBand"> Support Tools</h2> <div id="supportTools"> <div id="shAskRoxann"> <h3>Ask RoxAnn</h3> <p>Have a Question? Asking RoxAnn is the quickest, easiest way to solve the most common technical issues.</p> <p class="buttonAsk"><a href="https://web.archive.org/web/20060824113712/http://www.nohold.net/noHoldCust40/Prod_11/KnowledgePortal/KPScripts/frames.asp" target="noHold" onclick="return launchkp();">Click to Ask RoxAnn</a></p> </div>  <div class="kb"> <h3>Search the Knowledgebase</h3> <p>Search the Roxio Knowledgebase for helpful technical articles, how-to's and tutorials </p> <div id="kbSearch"> <input name="KBSearch1$txtKbSearch" type="text" id="KBSearch1_txtKbSearch" class="searchInput" onkeydown="fnTrapKD('KBSearch1_lbtnKbSearch',event)"/> <a id="KBSearch1_lbtnKbSearch" class="btnSupport" href="javascript:__doPostBack('KBSearch1$lbtnKbSearch','')">Search</a> </div>  </div>  </div>  <div id="shTopSupportNotes"> <h3>Top Support Notes</h3> <ul class="slist1"> <li><a href="https://web.archive.org/web/20060824113712/http://kb.roxio.com/content/kb/000009CS">No E-mail response from Roxio Support Services and Registration</a></li> <li><a href="/web/20060824113712/http://www.roxio.com/registration/myaccount/">Register your product </a></li> <li><a href="https://web.archive.org/web/20060824113712/http://kb.roxio.com/content/kb/000008GN">You have a general issue burning your disc</a></li> <li><a href="https://web.archive.org/web/20060824113712/http://kb.roxio.com/content/kb/000010GN">How to re-download software </a></li> <li><a href="https://web.archive.org/web/20060824113712/http://kb.roxio.com/content/kb/000026CR">Easy Media Creator 8 Manual</a></li> <li><a href="https://web.archive.org/web/20060824113712/http://kb.roxio.com/content/kb/000022CR">You want to copy a commercial or Hollywood DVD </a></li> <li><a href="https://web.archive.org/web/20060824113712/http://kb.roxio.com/content/kb/000009GN">What is the difference between an "update" and an "upgrade"?</a> </li> <li><a href="https://web.archive.org/web/20060824113712/http://kb.roxio.com/content/kb/000040CR">Drives are missing after install </a></li> <li><a href="https://web.archive.org/web/20060824113712/http://kb.roxio.com/content/kb/000027T">Macintosh-Intel compatibility with Roxio Mac products</a></li> </ul> </div>  </div>  <div class="columnb"> <h2 class="greyBand"> Support by Product </h2> <div class="greyBox1"> Choose your Roxio/Sonic product to see the latest Support Notes, Tutorials and Software Updates. <div id="productChooseHome"> <select name="SupportProductSelect1$ddlSupportProductList" id="SupportProductSelect1_ddlSupportProductList"> <option selected="selected" value="">Choose a Product</option> <option value="/enu/support/emc8/default.html">Easy Media Creator 8.x</option> <option value="/enu/support/emc7/default.html">Easy Media Creator 7.x</option> <option value="/enu/support/ecddvdc/default.html">Easy CD & DVD Creator 6.x</option> <option value="/enu/support/ecdc/default.html">Easy CD Creator 5</option> <option value="/enu/support/toast/default.html">Toast</option> <option 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