CINXE.COM

<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta http-equiv="X-UA-Compatible" content="IE=EDGE" /> <meta name="viewport" content="width=device-width, initial-scale=1" /> <meta name="cac-page-id" content="777026923" /> <meta name="cac-space-key" content="JIRAKB" /> <meta name="cac-space-name" content="JIRA Knowledge Base" /> <meta name="cac-base-url" content="" /> <meta name="cac-user-token" id="atlassian-token" content="f9f29ac3331f4ddd2d3dbd7fdfb426be3358f827"> <meta name="google-site-verification" content="WJJ7tHb2VT43pW6XPfWrJWJecm-VO42XsG7KVG_Dp8E" /> <meta name="botify-site-verification" content="QTXNdNPv8pJZJylqnzCLil52hqXwHZRE" > <meta name="product-name" content="Jira Software" /> <meta name="product-version" content="cloud,10.4,10.3,10.2,10.1,10.0,9.17,9.16,9.15,9.14,9.13,9.12,9.11,9.10,9.9,9.8,9.7,9.6,9.5,9.4" /> <meta name="page-type" content="knowledge-base" /> <script class="SL_swap" id="transifex_live_js"></script> <script> window.WRM=window.WRM||{};window.WRM._unparsedData=window.WRM._unparsedData||{};window.WRM._unparsedErrors=window.WRM._unparsedErrors||{}; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.entity-types"]="{\u0022singular\u0022:{\u0022refapp.charlie\u0022:\u0022Charlie\u0022,\u0022fecru.project\u0022:\u0022Crucible Project\u0022,\u0022fecru.repository\u0022:\u0022FishEye Repository\u0022,\u0022stash.project\u0022:\u0022Stash Project\u0022,\u0022generic.entity\u0022:\u0022Generic Project\u0022,\u0022confluence.space\u0022:\u0022Confluence Space\u0022,\u0022bamboo.project\u0022:\u0022Bamboo Project\u0022,\u0022jira.project\u0022:\u0022Jira Project\u0022},\u0022plural\u0022:{\u0022refapp.charlie\u0022:\u0022Charlies\u0022,\u0022fecru.project\u0022:\u0022Crucible Projects\u0022,\u0022fecru.repository\u0022:\u0022FishEye Repositories\u0022,\u0022stash.project\u0022:\u0022Stash Projects\u0022,\u0022generic.entity\u0022:\u0022Generic Projects\u0022,\u0022confluence.space\u0022:\u0022Confluence Spaces\u0022,\u0022bamboo.project\u0022:\u0022Bamboo Projects\u0022,\u0022jira.project\u0022:\u0022Jira Projects\u0022}}"; WRM._unparsedData["com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path.context-path"]="\u0022\u0022"; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.authentication-types"]="{\u0022com.atlassian.applinks.api.auth.types.BasicAuthenticationProvider\u0022:\u0022Basic Access\u0022,\u0022com.atlassian.applinks.api.auth.types.TrustedAppsAuthenticationProvider\u0022:\u0022Trusted Applications\u0022,\u0022com.atlassian.applinks.api.auth.types.CorsAuthenticationProvider\u0022:\u0022CORS\u0022,\u0022com.atlassian.applinks.api.auth.types.OAuthAuthenticationProvider\u0022:\u0022OAuth\u0022,\u0022com.atlassian.applinks.api.auth.types.TwoLeggedOAuthAuthenticationProvider\u0022:\u0022OAuth\u0022,\u0022com.atlassian.applinks.api.auth.types.TwoLeggedOAuthWithImpersonationAuthenticationProvider\u0022:\u0022OAuth\u0022}"; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.applinks-types"]="{\u0022crowd\u0022:\u0022Crowd\u0022,\u0022confluence\u0022:\u0022Confluence\u0022,\u0022fecru\u0022:\u0022FishEye / Crucible\u0022,\u0022stash\u0022:\u0022Stash\u0022,\u0022jira\u0022:\u0022Jira\u0022,\u0022refapp\u0022:\u0022Reference Application\u0022,\u0022bamboo\u0022:\u0022Bamboo\u0022,\u0022generic\u0022:\u0022Generic Application\u0022}"; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.applinks-help-paths"]="{\u0022entries\u0022:{\u0022applinks.docs.root\u0022:\u0022https://confluence.atlassian.com/display/APPLINKS-091/\u0022,\u0022applinks.docs.diagnostics.troubleshoot.sslunmatched\u0022:\u0022SSL+and+application+link+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.oauthsignatureinvalid\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.oauthtimestamprefused\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.delete.entity.link\u0022:\u0022Create+links+between+projects\u0022,\u0022applinks.docs.adding.application.link\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.administration.guide\u0022:\u0022Application+Links+Documentation\u0022,\u0022applinks.docs.oauth.security\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.troubleshoot.application.links\u0022:\u0022Troubleshoot+application+links\u0022,\u0022applinks.docs.diagnostics.troubleshoot.unknownerror\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.configuring.auth.trusted.apps\u0022:\u0022Configuring+Trusted+Applications+authentication+for+an+application+link\u0022,\u0022applinks.docs.diagnostics.troubleshoot.authlevelunsupported\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.ssluntrusted\u0022:\u0022SSL+and+application+link+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.unknownhost\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.delete.application.link\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.adding.project.link\u0022:\u0022Configuring+Project+links+across+Applications\u0022,\u0022applinks.docs.link.applications\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.diagnostics.troubleshoot.oauthproblem\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.migration\u0022:\u0022Update+application+links+to+use+OAuth\u0022,\u0022applinks.docs.relocate.application.link\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.administering.entity.links\u0022:\u0022Create+links+between+projects\u0022,\u0022applinks.docs.upgrade.application.link\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.diagnostics.troubleshoot.connectionrefused\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.configuring.auth.oauth\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.insufficient.remote.permission\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.configuring.application.link.auth\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.diagnostics\u0022:\u0022Application+links+diagnostics\u0022,\u0022applinks.docs.configured.authentication.types\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.adding.entity.link\u0022:\u0022Create+links+between+projects\u0022,\u0022applinks.docs.diagnostics.troubleshoot.unexpectedresponse\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.configuring.auth.basic\u0022:\u0022Configuring+Basic+HTTP+Authentication+for+an+Application+Link\u0022,\u0022applinks.docs.diagnostics.troubleshoot.authlevelmismatch\u0022:\u0022OAuth+troubleshooting+guide\u0022}}"; if(window.WRM._dataArrived)window.WRM._dataArrived();</script> <script src="/s/26386c344f745135041833427eef712d-CDN/17zs0g/9012/134pkkn/1197ebae1333b54906b1e2e614743814/_/download/contextbatch/js/_super/batch.js?locale=en-GB" data-wrm-key="_super" data-wrm-batch-type="context" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/17zs0g/9012/134pkkn/18.5.33/_/download/batch/confluence.extra.jira:amd-support/confluence.extra.jira:amd-support.js" data-wrm-key="confluence.extra.jira:amd-support" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/17zs0g/9012/134pkkn/1.0/_/download/batch/confluence.web.resources:querystring/confluence.web.resources:querystring.js" data-wrm-key="confluence.web.resources:querystring" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/17zs0g/9012/134pkkn/1.0/_/download/batch/confluence.web.resources:url/confluence.web.resources:url.js" data-wrm-key="confluence.web.resources:url" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/17zs0g/9012/134pkkn/1.0/_/download/batch/confluence.web.resources:analytics-support/confluence.web.resources:analytics-support.js" data-wrm-key="confluence.web.resources:analytics-support" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/17zs0g/9012/134pkkn/9.1.8/_/download/batch/com.atlassian.applinks.applinks-plugin:lodash-amd/com.atlassian.applinks.applinks-plugin:lodash-amd.js" data-wrm-key="com.atlassian.applinks.applinks-plugin:lodash-amd" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/17zs0g/9012/134pkkn/9.1.8/_/download/batch/com.atlassian.applinks.applinks-plugin:applinks-lib/com.atlassian.applinks.applinks-plugin:applinks-lib.js" data-wrm-key="com.atlassian.applinks.applinks-plugin:applinks-lib" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/2330ba0a35d52dc5318f7daedcf32ab3-CDN/17zs0g/9012/134pkkn/9.1.8/_/download/batch/com.atlassian.applinks.applinks-plugin:applinks-common-exported/com.atlassian.applinks.applinks-plugin:applinks-common-exported.js?locale=en-GB" data-wrm-key="com.atlassian.applinks.applinks-plugin:applinks-common-exported" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/2330ba0a35d52dc5318f7daedcf32ab3-CDN/17zs0g/9012/134pkkn/9.2.15/_/download/batch/com.atlassian.auiplugin:split_aui.core/com.atlassian.auiplugin:split_aui.core.js?locale=en-GB" data-wrm-key="com.atlassian.auiplugin:split_aui.core" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/2330ba0a35d52dc5318f7daedcf32ab3-CDN/17zs0g/9012/134pkkn/9.1.8/_/download/batch/com.atlassian.applinks.applinks-plugin:applinks-util-js/com.atlassian.applinks.applinks-plugin:applinks-util-js.js?locale=en-GB" data-wrm-key="com.atlassian.applinks.applinks-plugin:applinks-util-js" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/2330ba0a35d52dc5318f7daedcf32ab3-CDN/17zs0g/9012/134pkkn/9.1.8/_/download/batch/com.atlassian.applinks.applinks-plugin:feature-oauth-dance/com.atlassian.applinks.applinks-plugin:feature-oauth-dance.js?locale=en-GB" data-wrm-key="com.atlassian.applinks.applinks-plugin:feature-oauth-dance" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/17zs0g/9012/134pkkn/9.1.8/_/download/batch/com.atlassian.applinks.applinks-plugin:applinks-oauth-ui/com.atlassian.applinks.applinks-plugin:applinks-oauth-ui.js" data-wrm-key="com.atlassian.applinks.applinks-plugin:applinks-oauth-ui" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/2330ba0a35d52dc5318f7daedcf32ab3-CDN/17zs0g/9012/134pkkn/18.5.33/_/download/batch/confluence.extra.jira:common/confluence.extra.jira:common.js?locale=en-GB" data-wrm-key="confluence.extra.jira:common" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/17zs0g/9012/134pkkn/18.5.33/_/download/batch/confluence.extra.jira:jira-issues-view-mode-async-resource/confluence.extra.jira:jira-issues-view-mode-async-resource.js" data-wrm-key="confluence.extra.jira:jira-issues-view-mode-async-resource" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/2330ba0a35d52dc5318f7daedcf32ab3-CDN/17zs0g/9012/134pkkn/9.2.15/_/download/batch/com.atlassian.auiplugin:split_aui.page.iconography/com.atlassian.auiplugin:split_aui.page.iconography.js?locale=en-GB" data-wrm-key="com.atlassian.auiplugin:split_aui.page.iconography" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/2330ba0a35d52dc5318f7daedcf32ab3-CDN/17zs0g/9012/134pkkn/18.5.33/_/download/batch/confluence.extra.jira:jira-issues-view-mode-resources/confluence.extra.jira:jira-issues-view-mode-resources.js?locale=en-GB" data-wrm-key="confluence.extra.jira:jira-issues-view-mode-resources" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/2330ba0a35d52dc5318f7daedcf32ab3-CDN/17zs0g/9012/134pkkn/18.5.33/_/download/batch/confluence.extra.jira:web-resources/confluence.extra.jira:web-resources.js?locale=en-GB" data-wrm-key="confluence.extra.jira:web-resources" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/17zs0g/9012/134pkkn/2.22.9/_/download/batch/com.k15t.scroll.scroll-viewport:resource-editor-resource-omitter/com.k15t.scroll.scroll-viewport:resource-editor-resource-omitter.js" data-wrm-key="com.k15t.scroll.scroll-viewport:resource-editor-resource-omitter" data-wrm-batch-type="resource" data-initially-rendered></script> <script src="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/17zs0g/9012/134pkkn/2.22.9/_/download/batch/com.k15t.scroll.scroll-viewport:resource-quick-reload-manager-disabler/com.k15t.scroll.scroll-viewport:resource-quick-reload-manager-disabler.js" data-wrm-key="com.k15t.scroll.scroll-viewport:resource-quick-reload-manager-disabler" data-wrm-batch-type="resource" data-initially-rendered></script> <script> window.WRM=window.WRM||{};window.WRM._unparsedData=window.WRM._unparsedData||{};window.WRM._unparsedErrors=window.WRM._unparsedErrors||{}; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.entity-types"]="{\u0022singular\u0022:{\u0022refapp.charlie\u0022:\u0022Charlie\u0022,\u0022fecru.project\u0022:\u0022Crucible Project\u0022,\u0022fecru.repository\u0022:\u0022FishEye Repository\u0022,\u0022stash.project\u0022:\u0022Stash Project\u0022,\u0022generic.entity\u0022:\u0022Generic Project\u0022,\u0022confluence.space\u0022:\u0022Confluence Space\u0022,\u0022bamboo.project\u0022:\u0022Bamboo Project\u0022,\u0022jira.project\u0022:\u0022Jira Project\u0022},\u0022plural\u0022:{\u0022refapp.charlie\u0022:\u0022Charlies\u0022,\u0022fecru.project\u0022:\u0022Crucible Projects\u0022,\u0022fecru.repository\u0022:\u0022FishEye Repositories\u0022,\u0022stash.project\u0022:\u0022Stash Projects\u0022,\u0022generic.entity\u0022:\u0022Generic Projects\u0022,\u0022confluence.space\u0022:\u0022Confluence Spaces\u0022,\u0022bamboo.project\u0022:\u0022Bamboo Projects\u0022,\u0022jira.project\u0022:\u0022Jira Projects\u0022}}"; WRM._unparsedData["com.atlassian.plugins.atlassian-plugins-webresource-plugin:context-path.context-path"]="\u0022\u0022"; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.authentication-types"]="{\u0022com.atlassian.applinks.api.auth.types.BasicAuthenticationProvider\u0022:\u0022Basic Access\u0022,\u0022com.atlassian.applinks.api.auth.types.TrustedAppsAuthenticationProvider\u0022:\u0022Trusted Applications\u0022,\u0022com.atlassian.applinks.api.auth.types.CorsAuthenticationProvider\u0022:\u0022CORS\u0022,\u0022com.atlassian.applinks.api.auth.types.OAuthAuthenticationProvider\u0022:\u0022OAuth\u0022,\u0022com.atlassian.applinks.api.auth.types.TwoLeggedOAuthAuthenticationProvider\u0022:\u0022OAuth\u0022,\u0022com.atlassian.applinks.api.auth.types.TwoLeggedOAuthWithImpersonationAuthenticationProvider\u0022:\u0022OAuth\u0022}"; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.applinks-types"]="{\u0022crowd\u0022:\u0022Crowd\u0022,\u0022confluence\u0022:\u0022Confluence\u0022,\u0022fecru\u0022:\u0022FishEye / Crucible\u0022,\u0022stash\u0022:\u0022Stash\u0022,\u0022jira\u0022:\u0022Jira\u0022,\u0022refapp\u0022:\u0022Reference Application\u0022,\u0022bamboo\u0022:\u0022Bamboo\u0022,\u0022generic\u0022:\u0022Generic Application\u0022}"; WRM._unparsedData["com.atlassian.applinks.applinks-plugin:applinks-common-exported.applinks-help-paths"]="{\u0022entries\u0022:{\u0022applinks.docs.root\u0022:\u0022https://confluence.atlassian.com/display/APPLINKS-091/\u0022,\u0022applinks.docs.diagnostics.troubleshoot.sslunmatched\u0022:\u0022SSL+and+application+link+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.oauthsignatureinvalid\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.oauthtimestamprefused\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.delete.entity.link\u0022:\u0022Create+links+between+projects\u0022,\u0022applinks.docs.adding.application.link\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.administration.guide\u0022:\u0022Application+Links+Documentation\u0022,\u0022applinks.docs.oauth.security\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.troubleshoot.application.links\u0022:\u0022Troubleshoot+application+links\u0022,\u0022applinks.docs.diagnostics.troubleshoot.unknownerror\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.configuring.auth.trusted.apps\u0022:\u0022Configuring+Trusted+Applications+authentication+for+an+application+link\u0022,\u0022applinks.docs.diagnostics.troubleshoot.authlevelunsupported\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.ssluntrusted\u0022:\u0022SSL+and+application+link+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.unknownhost\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.delete.application.link\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.adding.project.link\u0022:\u0022Configuring+Project+links+across+Applications\u0022,\u0022applinks.docs.link.applications\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.diagnostics.troubleshoot.oauthproblem\u0022:\u0022OAuth+troubleshooting+guide\u0022,\u0022applinks.docs.diagnostics.troubleshoot.migration\u0022:\u0022Update+application+links+to+use+OAuth\u0022,\u0022applinks.docs.relocate.application.link\u0022:\u0022Link+Atlassian+applications+to+work+together\u0022,\u0022applinks.docs.administering.entity.links\u0022:\u0022Create+links+between+projects\u0022,\u0022applinks.docs.upgrade.application.link\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.diagnostics.troubleshoot.connectionrefused\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.configuring.auth.oauth\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.insufficient.remote.permission\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.configuring.application.link.auth\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.diagnostics\u0022:\u0022Application+links+diagnostics\u0022,\u0022applinks.docs.configured.authentication.types\u0022:\u0022OAuth+security+for+application+links\u0022,\u0022applinks.docs.adding.entity.link\u0022:\u0022Create+links+between+projects\u0022,\u0022applinks.docs.diagnostics.troubleshoot.unexpectedresponse\u0022:\u0022Network+and+connectivity+troubleshooting+guide\u0022,\u0022applinks.docs.configuring.auth.basic\u0022:\u0022Configuring+Basic+HTTP+Authentication+for+an+Application+Link\u0022,\u0022applinks.docs.diagnostics.troubleshoot.authlevelmismatch\u0022:\u0022OAuth+troubleshooting+guide\u0022}}"; if(window.WRM._dataArrived)window.WRM._dataArrived();</script> <link rel="stylesheet" href="/s/d1e741ec5e73491a0fb9b8b27037ab54-CDN/17zs0g/9012/134pkkn/1197ebae1333b54906b1e2e614743814/_/download/contextbatch/css/_super/batch.css" data-wrm-key="_super" data-wrm-batch-type="context" media="all"> <link rel="stylesheet" href="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/17zs0g/9012/134pkkn/18.5.33/_/download/batch/confluence.extra.jira:common/confluence.extra.jira:common.css" data-wrm-key="confluence.extra.jira:common" data-wrm-batch-type="resource" media="all"> <link rel="stylesheet" href="/s/d41d8cd98f00b204e9800998ecf8427e-CDN/17zs0g/9012/134pkkn/18.5.39/_/download/batch/confluence.macros.advanced:children-resource/confluence.macros.advanced:children-resource.css" data-wrm-key="confluence.macros.advanced:children-resource" data-wrm-batch-type="resource" media="all"> <meta name="cac-page-title" content="Jira Service Management Knowledge Base | Jira | Atlassian Documentation" /> <title>Jira Service Management Knowledge Base | Jira | Atlassian Documentation</title> <script src='https://js.sentry-cdn.com/957cf26503db497eb94e931e6df0455d.min.js' crossorigin="anonymous"></script>  <script src="https://atl-onetrust-wrapper.atlassian.com/assets/atl-onetrust-wrapper.min.js" type="text/javascript" data-domain="ed42d30f-c9f0-408c-b65a-cd77205ecdf5" data-test="false" data-geofence="false" data-sync="false" ></script> <script type="text/javascript"> var loadExternalJS = function(url, location, callback) { var scriptTag = document.createElement('script'); scriptTag.src = url; scriptTag.type = 'text/javascript'; // bind the event to the callback function scriptTag.onreadystatechange = callback; scriptTag.onload = callback; location.appendChild(scriptTag); } </script> <script> function initializeATLAnalytics() { if (typeof ace !== 'undefined') { console.log('Initializing ATL analytics') ace.analytics.Initializer.initWithPageAnalytics('9nfqb81km3'); } } </script> <script type="text/plain" class="optanon-category-2"> loadExternalJS("https://atl-global.atlassian.com/js/atl-global.min.js", document.body, initializeATLAnalytics); </script> <script> window.cacProductMetadata = JSON.parse("[{\"productName\":\"Jira Software\",\"cloudSpace\":\"JIRASOFTWARECLOUD\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"JIRAKB\",\"gsgCloudSpace\":\"GSWJSW\",\"kbServerSpace\":\"JIRAKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/jirasoftware\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/jirasoftware-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=jira\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=jira\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/jira-software\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/JIRA-Software\/ct-p\/jira-software\",\"searchScope\":\"jirasoftwareallversions\",\"titleSuffix\":\"| Jira | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"JIRASOFTWARESERVER\",\"banner\":\"\",\"number\":\"10.4\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER103\",\"banner\":\"\",\"number\":\"10.3\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER102\",\"banner\":\"\",\"number\":\"10.2\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER101\",\"banner\":\"\",\"number\":\"10.1\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER100\",\"banner\":\"\",\"number\":\"10.0\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0917\",\"banner\":\"\",\"number\":\"9.17\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0916\",\"banner\":\"\",\"number\":\"9.16\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0915\",\"banner\":\"\",\"number\":\"9.15\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0914\",\"banner\":\"\",\"number\":\"9.14\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0913\",\"banner\":\"\",\"number\":\"9.13\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0912\",\"banner\":\"\",\"number\":\"9.12\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0911\",\"banner\":\"\",\"number\":\"9.11\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0910\",\"banner\":\"\",\"number\":\"9.10\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0909\",\"banner\":\"\",\"number\":\"9.9\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0908\",\"banner\":\"\",\"number\":\"9.8\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0907\",\"banner\":\"\",\"number\":\"9.7\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0906\",\"banner\":\"\",\"number\":\"9.6\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0905\",\"banner\":\"\",\"number\":\"9.5\",\"showInList\":true},{\"spaceId\":\"JIRASOFTWARESERVER0904\",\"banner\":\"\",\"number\":\"9.4\",\"showInList\":true}]},{\"productName\":\"Jira Service Management\",\"cloudSpace\":\"SERVICEDESKCLOUD\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"GSWJSD\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/jira-service-management-server\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/jira-service-management-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=jira-service-management\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=jira-service-management\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/jira-service-management#server-license\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Jira-Service-Management\/ct-p\/jira-service-desk\",\"searchScope\":\"jiraservicedeskallversions\",\"titleSuffix\":\"| Service Desk Data Center and Server | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"SERVICEDESKSERVER\",\"banner\":\"\",\"number\":\"10.4\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER103\",\"banner\":\"\",\"number\":\"10.3\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER102\",\"banner\":\"\",\"number\":\"10.2\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER101\",\"banner\":\"\",\"number\":\"10.1\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER100\",\"banner\":\"\",\"number\":\"10.0\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0517\",\"banner\":\"\",\"number\":\"5.17\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0516\",\"banner\":\"\",\"number\":\"5.16\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0515\",\"banner\":\"\",\"number\":\"5.15\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0514\",\"banner\":\"\",\"number\":\"5.14\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0513\",\"banner\":\"\",\"number\":\"5.13\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0512\",\"banner\":\"\",\"number\":\"5.12\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0511\",\"banner\":\"\",\"number\":\"5.11\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0510\",\"banner\":\"\",\"number\":\"5.10\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0509\",\"banner\":\"\",\"number\":\"5.9\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0508\",\"banner\":\"\",\"number\":\"5.8\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0507\",\"banner\":\"\",\"number\":\"5.7\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0506\",\"banner\":\"\",\"number\":\"5.6\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0505\",\"banner\":\"\",\"number\":\"5.5\",\"showInList\":true},{\"spaceId\":\"SERVICEMANAGEMENTSERVER0504\",\"banner\":\"\",\"number\":\"5.4\",\"showInList\":true}]},{\"productName\":\"Jira Core\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"GSWJC\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/jiracore\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/jiracore-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=jira\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=jira\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/jira-core\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/JIRA-Core\/ct-p\/jira-core\",\"searchScope\":\"jiracoreallversions\",\"titleSuffix\":\"| Jira Data Center and Server | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"JIRACORESERVER\",\"banner\":\"\",\"number\":\"9.12\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0911\",\"banner\":\"\",\"number\":\"9.11\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0910\",\"banner\":\"\",\"number\":\"9.10\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0909\",\"banner\":\"\",\"number\":\"9.9\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0908\",\"banner\":\"\",\"number\":\"9.8\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0907\",\"banner\":\"\",\"number\":\"9.7\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0906\",\"banner\":\"\",\"number\":\"9.6\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0905\",\"banner\":\"\",\"number\":\"9.5\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0904\",\"banner\":\"\",\"number\":\"9.4\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0903\",\"banner\":\"\",\"number\":\"9.3\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0902\",\"banner\":\"\",\"number\":\"9.2\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0901\",\"banner\":\"\",\"number\":\"9.1\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER090\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER822\",\"banner\":\"\",\"number\":\"8.22\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0821\",\"banner\":\"\",\"number\":\"8.21\",\"showInList\":true},{\"spaceId\":\"JIRACORESERVER0820\",\"banner\":\"\",\"number\":\"8.20\",\"showInList\":true}]},{\"productName\":\"Confluence\",\"cloudSpace\":\"ConfCloud\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"CONFKB\",\"gsgCloudSpace\":\"GSWCC\",\"kbServerSpace\":\"CONFKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/confluence\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/confluence-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=confluence\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=confluence\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/confluence\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Confluence\/ct-p\/confluence\",\"searchScope\":\"confluenceallversions\",\"titleSuffix\":\"| Confluence | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"DOC\",\"banner\":\"\",\"number\":\"9.3\",\"showInList\":true},{\"spaceId\":\"CONF92\",\"banner\":\"\",\"number\":\"9.2\",\"showInList\":true},{\"spaceId\":\"CONF91\",\"banner\":\"\",\"number\":\"9.1\",\"showInList\":true},{\"spaceId\":\"CONF90\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"CONF89\",\"banner\":\"\",\"number\":\"8.9\",\"showInList\":true},{\"spaceId\":\"CONF88\",\"banner\":\"\",\"number\":\"8.8\",\"showInList\":true},{\"spaceId\":\"CONF87\",\"banner\":\"\",\"number\":\"8.7\",\"showInList\":true},{\"spaceId\":\"CONF86\",\"banner\":\"\",\"number\":\"8.6\",\"showInList\":true},{\"spaceId\":\"CONF85\",\"banner\":\"\",\"number\":\"8.5\",\"showInList\":true},{\"spaceId\":\"CONF84\",\"banner\":\"\",\"number\":\"8.4\",\"showInList\":true},{\"spaceId\":\"CONF83\",\"banner\":\"\",\"number\":\"8.3\",\"showInList\":true},{\"spaceId\":\"CONF82\",\"banner\":\"\",\"number\":\"8.2\",\"showInList\":true},{\"spaceId\":\"CONF81\",\"banner\":\"\",\"number\":\"8.1\",\"showInList\":true},{\"spaceId\":\"CONF80\",\"banner\":\"\",\"number\":\"8.0\",\"showInList\":true},{\"spaceId\":\"CONF720\",\"banner\":\"\",\"number\":\"7.20\",\"showInList\":true},{\"spaceId\":\"CONF719\",\"banner\":\"\",\"number\":\"7.19\",\"showInList\":true},{\"spaceId\":\"CONF718\",\"banner\":\"\",\"number\":\"7.18\",\"showInList\":true},{\"spaceId\":\"CONF717\",\"banner\":\"\",\"number\":\"7.17\",\"showInList\":true},{\"spaceId\":\"CONF716\",\"banner\":\"\",\"number\":\"7.16\",\"showInList\":true}]},{\"productName\":\"Hipchat\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"HIPCHATKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/hipchat\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/hipchat-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=hipchat\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=hipchat\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/hipchat\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/HipChat\/ct-p\/hipchat\",\"searchScope\":\"hipchatallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"HIPCHATDC3\",\"banner\":\"Hipchat Data Center reached end of life on 26 September 2019\",\"number\":\"Data Center\",\"showInList\":true},{\"spaceId\":\"HC\",\"banner\":\"Hipchat Server 2.4 will reach end of life on 30 June 2020\",\"number\":\"Server\",\"showInList\":true}]},{\"productName\":\"Bitbucket\",\"cloudSpace\":\"BITBUCKET\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"BBKB\",\"gsgCloudSpace\":\"GSWBB\",\"kbServerSpace\":\"BitbucketServerKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/bitbucket\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/bitbucket-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=bitbucket\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=bitbucket\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/bitbucket-server\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Bitbucket\/ct-p\/bitbucket\",\"searchScope\":\"bitbucketallversions\",\"titleSuffix\":\"| Bitbucket | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"BITBUCKETSERVER\",\"banner\":\"\",\"number\":\"9.5\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER094\",\"banner\":\"\",\"number\":\"9.4\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER093\",\"banner\":\"\",\"number\":\"9.3\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER092\",\"banner\":\"\",\"number\":\"9.2\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER091\",\"banner\":\"\",\"number\":\"9.1\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER090\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0819\",\"banner\":\"\",\"number\":\"8.19\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0818\",\"banner\":\"\",\"number\":\"8.18\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0817\",\"banner\":\"\",\"number\":\"8.17\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0816\",\"banner\":\"\",\"number\":\"8.16\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0815\",\"banner\":\"\",\"number\":\"8.15\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0814\",\"banner\":\"\",\"number\":\"8.14\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0813\",\"banner\":\"\",\"number\":\"8.13\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0812\",\"banner\":\"\",\"number\":\"8.12\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0811\",\"banner\":\"\",\"number\":\"8.11\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER0810\",\"banner\":\"\",\"number\":\"8.10\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER089\",\"banner\":\"\",\"number\":\"8.9\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER088\",\"banner\":\"\",\"number\":\"8.8\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER087\",\"banner\":\"\",\"number\":\"8.7\",\"showInList\":true},{\"spaceId\":\"BITBUCKETSERVER086\",\"banner\":\"\",\"number\":\"8.6\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER085\",\"banner\":\"\",\"number\":\"8.5\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER084\",\"banner\":\"\",\"number\":\"8.4\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER083\",\"banner\":\"\",\"number\":\"8.3\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER082\",\"banner\":\"\",\"number\":\"8.2\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER081\",\"banner\":\"\",\"number\":\"8.1\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER080\",\"banner\":\"\",\"number\":\"8.0\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0721\",\"banner\":\"\",\"number\":\"7.21\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0720\",\"banner\":\"\",\"number\":\"7.20\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0718\",\"banner\":\"\",\"number\":\"7.18\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0719\",\"banner\":\"\",\"number\":\"7.19\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0717\",\"banner\":\"\",\"number\":\"7.17\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0716\",\"banner\":\"\",\"number\":\"7.16\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0715\",\"banner\":\"\",\"number\":\"7.15\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0714\",\"banner\":\"\",\"number\":\"7.14\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0713\",\"banner\":\"\",\"number\":\"7.13\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0712\",\"banner\":\"\",\"number\":\"7.12\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0711\",\"banner\":\"\",\"number\":\"7.11\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0710\",\"banner\":\"\",\"number\":\"7.10\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER079\",\"banner\":\"\",\"number\":\"7.9\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER078\",\"banner\":\"\",\"number\":\"7.8\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER077\",\"banner\":\"\",\"number\":\"7.7\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER076\",\"banner\":\"\",\"number\":\"7.6\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER075\",\"banner\":\"\",\"number\":\"7.5\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER074\",\"banner\":\"\",\"number\":\"7.4\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER073\",\"banner\":\"\",\"number\":\"7.3\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER072\",\"banner\":\"\",\"number\":\"7.2\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER071\",\"banner\":\"\",\"number\":\"7.1\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER070\",\"banner\":\"\",\"number\":\"7.0\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0610\",\"banner\":\"\",\"number\":\"6.10\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER069\",\"banner\":\"\",\"number\":\"6.9\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER068\",\"banner\":\"\",\"number\":\"6.8\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER067\",\"banner\":\"\",\"number\":\"6.7\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER066\",\"banner\":\"\",\"number\":\"6.6\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER065\",\"banner\":\"\",\"number\":\"6.5\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER064\",\"banner\":\"\",\"number\":\"6.4\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER063\",\"banner\":\"\",\"number\":\"6.3\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER062\",\"banner\":\"\",\"number\":\"6.2\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER061\",\"banner\":\"\",\"number\":\"6.1\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER060\",\"banner\":\"\",\"number\":\"6.0\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0516\",\"banner\":\"\",\"number\":\"5.16\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0515\",\"banner\":\"\",\"number\":\"5.15\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0514\",\"banner\":\"\",\"number\":\"5.14\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0513\",\"banner\":\"\",\"number\":\"5.13\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0512\",\"banner\":\"\",\"number\":\"5.12\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0511\",\"banner\":\"\",\"number\":\"5.11\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0510\",\"banner\":\"\",\"number\":\"5.10\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER059\",\"banner\":\"\",\"number\":\"5.9\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER058\",\"banner\":\"\",\"number\":\"5.8\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER057\",\"banner\":\"\",\"number\":\"5.7\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER056\",\"banner\":\"\",\"number\":\"5.6\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER055\",\"banner\":\"\",\"number\":\"5.5\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER054\",\"banner\":\"\",\"number\":\"5.4\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER053\",\"banner\":\"\",\"number\":\"5.3\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER052\",\"banner\":\"\",\"number\":\"5.2\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER051\",\"banner\":\"\",\"number\":\"5.1\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER050\",\"banner\":\"\",\"number\":\"5.0\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0414\",\"banner\":\"\",\"number\":\"4.14\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0413\",\"banner\":\"\",\"number\":\"4.13\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0412\",\"banner\":\"\",\"number\":\"4.12\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0411\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.11\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER0410\",\"banner\":\"<p>Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.10\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER049\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.9\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER048\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.8\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER047\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.7\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER046\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.6\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER045\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.5\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER044\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.4\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER043\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.3\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER042\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.2\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER041\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.1\",\"showInList\":false},{\"spaceId\":\"BITBUCKETSERVER040\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"4.0\",\"showInList\":false},{\"spaceId\":\"STASH0311\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"3.11\",\"showInList\":false},{\"spaceId\":\"STASH0310\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"3.10\",\"showInList\":false},{\"spaceId\":\"STASH039\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"3.9\",\"showInList\":false},{\"spaceId\":\"STASH038\",\"banner\":\"Bitbucket Server was previously known as Atlassian Stash. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BitbucketServer\/Bitbucket+rebrand+FAQ\\\">Learn more<\/a>.\",\"number\":\"3.8\",\"showInList\":false}]},{\"productName\":\"Advanced Roadmaps for Jira\",\"cloudSpace\":\"AdvancedRoadmapsCloud\",\"cloudBanner\":\"Portfolio for Jira is now Advanced Roadmaps. <a href=\\\"https:\/\/community.atlassian.com\/t5\/Portfolio-for-Jira-articles\/Portfolio-for-Jira-is-now-Advanced-Roadmaps\/ba-p\/1354906\\\">Learn more<\/a>\",\"kbCloudSpace\":\"PORTFOLIOKB\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"PORTFOLIOKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/advanced-roadmaps-for-jira-server\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/advanced-roadmaps-for-jira-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/jira-advanced-roadmaps\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Advanced-Roadmaps\/ct-p\/portfolio-for-jira\",\"searchScope\":\"jiraportfolioallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"JIRAPORTFOLIOSERVER\",\"banner\":\"<b>Advanced Roadmaps is now part of Jira Software Data Center<\/b>\\u2028<br><a href=\\\"https:\/\/www.atlassian.com\/migration\/faqs#apps\\\"latest> See our FAQ to find out how this affects your site<\/a>\\u2028<br>\\u2028<br>\\u2028These docs are for Advanced Roadmaps version 3.29 and older.<br>If you\u2019re using Jira 8.15 or higher, see <a href=\\\"https:\/\/confluence.atlassian.com\/display\/JIRASOFTWARESERVER\/Discover+Advanced+Roadmaps+for+Jira\\\"> Advanced Roadmaps in the Jira documentation<\/a>\",\"number\":\"3.29\",\"showInList\":true},{\"spaceId\":\"ADVANCEDROADMAPSSERVER0328\",\"banner\":\"\",\"number\":\"3.28\",\"showInList\":true},{\"spaceId\":\"ADVANCEDROADMAPSSERVER0327\",\"banner\":\"\",\"number\":\"3.27\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0326\",\"banner\":\"\",\"number\":\"3.26\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0325\",\"banner\":\"\",\"number\":\"3.25\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0324\",\"banner\":\"\",\"number\":\"3.24\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0323\",\"banner\":\"\",\"number\":\"3.23\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0322\",\"banner\":\"\",\"number\":\"3.22\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0321\",\"banner\":\"\",\"number\":\"3.21\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0320\",\"banner\":\"\",\"number\":\"3.20\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0319\",\"banner\":\"\",\"number\":\"3.19\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0318\",\"banner\":\"\",\"number\":\"3.18\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0317\",\"banner\":\"\",\"number\":\"3.17\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0316\",\"banner\":\"\",\"number\":\"3.16\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0315\",\"banner\":\"\",\"number\":\"3.15\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0314\",\"banner\":\"\",\"number\":\"3.14\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0313\",\"banner\":\"\",\"number\":\"3.13\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0312\",\"banner\":\"\",\"number\":\"3.12\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0311\",\"banner\":\"\",\"number\":\"3.11\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0310\",\"banner\":\"\",\"number\":\"3.10\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER039\",\"banner\":\"\",\"number\":\"3.9\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER038\",\"banner\":\"\",\"number\":\"3.8\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER037\",\"banner\":\"\",\"number\":\"3.7\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER036\",\"banner\":\"\",\"number\":\"3.6\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER035\",\"banner\":\"\",\"number\":\"3.5\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER034\",\"banner\":\"\",\"number\":\"3.4\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER033\",\"banner\":\"\",\"number\":\"3.3\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER032\",\"banner\":\"\",\"number\":\"3.2\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER031\",\"banner\":\"\",\"number\":\"3.1\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER030\",\"banner\":\"\",\"number\":\"3.0\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0227\",\"banner\":\"\",\"number\":\"2.27\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0226\",\"banner\":\"\",\"number\":\"2.26\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0225\",\"banner\":\"\",\"number\":\"2.25\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0224\",\"banner\":\"\",\"number\":\"2.24\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0223\",\"banner\":\"\",\"number\":\"2.23\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0222\",\"banner\":\"\",\"number\":\"2.22\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0221\",\"banner\":\"\",\"number\":\"2.21\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0220\",\"banner\":\"\",\"number\":\"2.20\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0219\",\"banner\":\"\",\"number\":\"2.19\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0218\",\"banner\":\"\",\"number\":\"2.18\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0217\",\"banner\":\"\",\"number\":\"2.17\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0216\",\"banner\":\"\",\"number\":\"2.16\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0215\",\"banner\":\"\",\"number\":\"2.15\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0214\",\"banner\":\"\",\"number\":\"2.14\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0213\",\"banner\":\"\",\"number\":\"2.13\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0212\",\"banner\":\"\",\"number\":\"2.12\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0211\",\"banner\":\"\",\"number\":\"2.11\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER0210\",\"banner\":\"\",\"number\":\"2.10\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER029\",\"banner\":\"\",\"number\":\"2.9\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER028\",\"banner\":\"\",\"number\":\"2.8\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER027\",\"banner\":\"\",\"number\":\"2.7\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER026\",\"banner\":\"\",\"number\":\"2.6\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER025\",\"banner\":\"\",\"number\":\"2.5\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER024\",\"banner\":\"\",\"number\":\"2.4\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER023\",\"banner\":\"\",\"number\":\"2.3\",\"showInList\":true},{\"spaceId\":\"JIRAPORTFOLIOSERVER022\",\"banner\":\"\",\"number\":\"2.2\",\"showInList\":true}]},{\"productName\":\"Questions for Confluence\",\"cloudSpace\":\"QUESTIONSCLOUD\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"CQKB\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"CQKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/questionsforconfluence\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/questionsforconfluence-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/confluence-questions\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Questions-for-Confluence\/ct-p\/questions-for-confluence\",\"searchScope\":\"confluencequestionsallversions\",\"titleSuffix\":\"| Questions for Confluence | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"QUESTIONS\",\"banner\":\"\",\"number\":\"3.0\",\"showInList\":true}]},{\"productName\":\"Bamboo\",\"cloudSpace\":\"\",\"cloudBanner\":\"Atlassian strives to provide high quality and evolving products to our customers. With this in mind, we\'ve made the decision to discontinue our Bamboo Cloud offering on 31 January 2017. <a href=\\\"https:\/\/confluence.atlassian.com\/display\/BAMBOOCLOUD\/Bamboo+Cloud+EOL\\\">Learn more<\/a>\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"BAMKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/bamboo\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/bamboo\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=bamboo\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud&product=bamboo\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/bamboo\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Bamboo\/ct-p\/bamboo\",\"searchScope\":\"bambooallversions\",\"titleSuffix\":\"| Bamboo Server | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"BAMBOO\",\"banner\":\"\",\"number\":\"10.2\",\"showInList\":true},{\"spaceId\":\"BAMBOO1010\",\"banner\":\"\",\"number\":\"10.1\",\"showInList\":true},{\"spaceId\":\"BAMBOO1000\",\"banner\":\"\",\"number\":\"10.0\",\"showInList\":true},{\"spaceId\":\"BAMBOO0906\",\"banner\":\"\",\"number\":\"9.6\",\"showInList\":true},{\"spaceId\":\"BAMBOO0905\",\"banner\":\"\",\"number\":\"9.5\",\"showInList\":true},{\"spaceId\":\"BAMBOO0904\",\"banner\":\"\",\"number\":\"9.4\",\"showInList\":true},{\"spaceId\":\"BAMBOO0903\",\"banner\":\"\",\"number\":\"9.3\",\"showInList\":true},{\"spaceId\":\"BAMBOO0902\",\"banner\":\"\",\"number\":\"9.2\",\"showInList\":true},{\"spaceId\":\"BAMBOO0901\",\"banner\":\"\",\"number\":\"9.1\",\"showInList\":true},{\"spaceId\":\"BAMBOO0900\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"BAMBOO0802\",\"banner\":\"\",\"number\":\"8.2\",\"showInList\":true},{\"spaceId\":\"BAMBOO0800\",\"banner\":\"\",\"number\":\"8.0\",\"showInList\":false},{\"spaceId\":\"BAMBOO0702\",\"banner\":\"\",\"number\":\"7.2\",\"showInList\":false},{\"spaceId\":\"BAMBOO0701\",\"banner\":\"\",\"number\":\"7.1\",\"showInList\":false},{\"spaceId\":\"BAMBOO0700\",\"banner\":\"\",\"number\":\"7.0\",\"showInList\":false},{\"spaceId\":\"BAMBOO0610\",\"banner\":\"\",\"number\":\"6.10\",\"showInList\":false},{\"spaceId\":\"BAMBOO0609\",\"banner\":\"\",\"number\":\"6.9\",\"showInList\":false},{\"spaceId\":\"BAMBOO0608\",\"banner\":\"\",\"number\":\"6.8\",\"showInList\":false},{\"spaceId\":\"BAMBOO0607\",\"banner\":\"\",\"number\":\"6.7\",\"showInList\":false},{\"spaceId\":\"BAMBOO0606\",\"banner\":\"\",\"number\":\"6.6\",\"showInList\":false},{\"spaceId\":\"BAMBOO0605\",\"banner\":\"\",\"number\":\"6.5\",\"showInList\":false},{\"spaceId\":\"BAMBOO0604\",\"banner\":\"\",\"number\":\"6.4\",\"showInList\":false},{\"spaceId\":\"BAMBOO0603\",\"banner\":\"\",\"number\":\"6.3\",\"showInList\":false},{\"spaceId\":\"BAMBOO0602\",\"banner\":\"\",\"number\":\"6.2\",\"showInList\":false},{\"spaceId\":\"BAMBOO0600\",\"banner\":\"\",\"number\":\"6.0\",\"showInList\":false},{\"spaceId\":\"BAMBOO0601\",\"banner\":\"\",\"number\":\"6.1\",\"showInList\":false},{\"spaceId\":\"BAMBOO0514\",\"banner\":\"\",\"number\":\"5.14\",\"showInList\":false},{\"spaceId\":\"BAMBOO0515\",\"banner\":\"\",\"number\":\"5.15\",\"showInList\":false},{\"spaceId\":\"BAMBOO0512\",\"banner\":\"\",\"number\":\"5.12\",\"showInList\":false},{\"spaceId\":\"BAMBOO0513\",\"banner\":\"\",\"number\":\"5.13\",\"showInList\":false},{\"spaceId\":\"BAMBOO0511\",\"banner\":\"\",\"number\":\"5.11\",\"showInList\":false},{\"spaceId\":\"BAMBOO0510\",\"banner\":\"\",\"number\":\"5.10\",\"showInList\":false},{\"spaceId\":\"BAMBOO059\",\"banner\":\"\",\"number\":\"5.9\",\"showInList\":false},{\"spaceId\":\"BAMBOO058\",\"banner\":\"\",\"number\":\"5.8\",\"showInList\":false},{\"spaceId\":\"BAMBOO057\",\"banner\":\"\",\"number\":\"5.7\",\"showInList\":false},{\"spaceId\":\"BAMBOO056\",\"banner\":\"\",\"number\":\"5.6\",\"showInList\":false},{\"spaceId\":\"BAMBOO055\",\"banner\":\"\",\"number\":\"5.5\",\"showInList\":false},{\"spaceId\":\"BAMBOO054\",\"banner\":\"\",\"number\":\"5.4\",\"showInList\":false},{\"spaceId\":\"BAMBOO053\",\"banner\":\"\",\"number\":\"5.3\",\"showInList\":false},{\"spaceId\":\"BAMBOO052\",\"banner\":\"\",\"number\":\"5.2\",\"showInList\":false},{\"spaceId\":\"BAMBOO051\",\"banner\":\"\",\"number\":\"5.1\",\"showInList\":false},{\"spaceId\":\"BAMBOO050\",\"banner\":\"\",\"number\":\"5.0\",\"showInList\":false},{\"spaceId\":\"BAMBOO044\",\"banner\":\"\",\"number\":\"4.4\",\"showInList\":false}]},{\"productName\":\"Fisheye\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"FISHKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/fisheye\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/fisheye\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=fisheye-crucible\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/fisheye\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/FishEye-Crucible\/ct-p\/fisheye-crucible\",\"searchScope\":\"fisheyeallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"FISHEYE\",\"banner\":\"\",\"number\":\"4.9\",\"showInList\":true},{\"spaceId\":\"FISHEYE048\",\"banner\":\"\",\"number\":\"4.8\",\"showInList\":true},{\"spaceId\":\"FISHEYE047\",\"banner\":\"\",\"number\":\"4.7\",\"showInList\":true},{\"spaceId\":\"FISHEYE046\",\"banner\":\"\",\"number\":\"4.6\",\"showInList\":true},{\"spaceId\":\"FISHEYE045\",\"banner\":\"\",\"number\":\"4.5\",\"showInList\":true},{\"spaceId\":\"FISHEYE044\",\"banner\":\"\",\"number\":\"4.4\",\"showInList\":true},{\"spaceId\":\"FISHEYE043\",\"banner\":\"\",\"number\":\"4.3\",\"showInList\":true},{\"spaceId\":\"FISHEYE042\",\"banner\":\"\",\"number\":\"4.2\",\"showInList\":true},{\"spaceId\":\"FISHEYE041\",\"banner\":\"\",\"number\":\"4.1\",\"showInList\":true}]},{\"productName\":\"Crucible\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"FISHKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/crucible\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/crucible\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=fisheye-crucible\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/crucible\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/FishEye-Crucible\/ct-p\/fisheye-crucible\",\"searchScope\":\"crucibleallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"CRUCIBLE\",\"banner\":\"\",\"number\":\"4.9\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE048\",\"banner\":\"\",\"number\":\"4.8\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE047\",\"banner\":\"\",\"number\":\"4.7\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE046\",\"banner\":\"\",\"number\":\"4.6\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE045\",\"banner\":\"\",\"number\":\"4.5\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE044\",\"banner\":\"\",\"number\":\"4.4\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE043\",\"banner\":\"\",\"number\":\"4.3\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE042\",\"banner\":\"\",\"number\":\"4.2\",\"showInList\":true},{\"spaceId\":\"CRUCIBLE041\",\"banner\":\"\",\"number\":\"4.1\",\"showInList\":true}]},{\"productName\":\"Clover\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"CLOVERKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/clover\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/clover\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/clover\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Clover\/ct-p\/clover\",\"searchScope\":\"cloverallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"CLOVER\",\"banner\":\"<p>Clover is now available as an open source project. <a href=\\\"https:\/\/www.atlassian.com\/blog\/announcements\/atlassian-clover-open-source\\\">Learn more<\/a>\",\"number\":\"4.1\",\"showInList\":true},{\"spaceId\":\"CLOVER040\",\"banner\":\"\",\"number\":\"4.0\",\"showInList\":false},{\"spaceId\":\"CLOVER033\",\"banner\":\"\",\"number\":\"3.3\",\"showInList\":false},{\"spaceId\":\"CLOVER032\",\"banner\":\"\",\"number\":\"3.2\",\"showInList\":false},{\"spaceId\":\"CLOVER031\",\"banner\":\"\",\"number\":\"3.1\",\"showInList\":false}]},{\"productName\":\"Crowd\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"CROWDKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/crowd\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/crowd\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=server&product=crowd\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/crowd\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Crowd\/ct-p\/crowd\",\"searchScope\":\"crowdallversions\",\"titleSuffix\":\"| Crowd Data Center and Server | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"CROWD\",\"banner\":\"\",\"number\":\"6.2\",\"showInList\":true},{\"spaceId\":\"CROWD061\",\"banner\":\"\",\"number\":\"6.1\",\"showInList\":true},{\"spaceId\":\"CROWD060\",\"banner\":\"\",\"number\":\"6.0\",\"showInList\":true},{\"spaceId\":\"CROWD053\",\"banner\":\"\",\"number\":\"5.3\",\"showInList\":true},{\"spaceId\":\"CROWD052\",\"banner\":\"\",\"number\":\"5.2\",\"showInList\":true}]},{\"productName\":\"Atlassian Cloud\",\"cloudSpace\":\"CLOUD\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"CLOUDKB\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/cloud\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\/search?hosting=cloud\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/cloud\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/tag\/cloud\/tg-p\",\"searchScope\":\"atlassiancloudallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"CLOUD\",\"banner\":\"<center>To get a weekly digest of these Cloud Release Notes, visit the\\u2028<br><a href=\\\"https:\/\/preferences.atlassian.com\\\">Email and Privacy Preferences page<\/a> and check the box for <b>Cloud Release Notes<\/b>.<\/center>\",\"number\":\"\",\"showInList\":false}]},{\"productName\":\"Team Calendars\",\"cloudSpace\":\"TEAMCALCLOUD\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/teamcalendars\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/teamcalendars-cloud\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/team-calendars\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Team-Calendars-for-Confluence\/ct-p\/team-calendars-for-confluence\",\"searchScope\":\"teamcalendarsallversions\",\"titleSuffix\":\"| Team Calendars | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"TEAMCAL\",\"banner\":\"<b>Team Calendars is now part of Confluence Data Center<\/b>\\u2028<br><a href=\\\"https:\/\/www.atlassian.com\/migration\/faqs#apps\\\"latest> See our FAQ to find out how this affects your site<\/a>\",\"number\":\"6.0\",\"showInList\":true}]},{\"productName\":\"Sourcetree\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"SOURCETREEKB\",\"gsgServerSpace\":\"GSWST\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/sourcetree\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/sourcetree\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/SourceTree\/ct-p\/sourcetree\",\"searchScope\":\"sourcetreeallversions\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Administering Jira applications\",\"cloudSpace\":\"AdminJIRACloud\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"adminjiracloud\",\"titleSuffix\":\"| Jira | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"ADMINJIRASERVER\",\"banner\":\"\",\"number\":\"10.4\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER103\",\"banner\":\"\",\"number\":\"10.3\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER102\",\"banner\":\"\",\"number\":\"10.2\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER101\",\"banner\":\"\",\"number\":\"10.1\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER100\",\"banner\":\"\",\"number\":\"10.0\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0917\",\"banner\":\"\",\"number\":\"9.17\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0916\",\"banner\":\"\",\"number\":\"9.16\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0915\",\"banner\":\"\",\"number\":\"9.15\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0914\",\"banner\":\"\",\"number\":\"9.14\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0913\",\"banner\":\"\",\"number\":\"9.13\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0912\",\"banner\":\"\",\"number\":\"9.12\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0911\",\"banner\":\"\",\"number\":\"9.11\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0910\",\"banner\":\"\",\"number\":\"9.10\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0909\",\"banner\":\"\",\"number\":\"9.9\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0908\",\"banner\":\"\",\"number\":\"9.8\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0907\",\"banner\":\"\",\"number\":\"9.7\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0906\",\"banner\":\"\",\"number\":\"9.6\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0905\",\"banner\":\"\",\"number\":\"9.5\",\"showInList\":true},{\"spaceId\":\"ADMINJIRASERVER0904\",\"banner\":\"\",\"number\":\"9.4\",\"showInList\":true}]},{\"productName\":\"Application Links\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"applinksallversions\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"APPLINKS\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"APPLINKS070\",\"banner\":\"\",\"number\":\"7.0\",\"showInList\":true},{\"spaceId\":\"APPLINKS061\",\"banner\":\"\",\"number\":\"6.1\",\"showInList\":true},{\"spaceId\":\"APPLINKS060\",\"banner\":\"\",\"number\":\"6.0\",\"showInList\":true},{\"spaceId\":\"APPLINKS054\",\"banner\":\"\",\"number\":\"5.4\",\"showInList\":true},{\"spaceId\":\"APPLINKS052\",\"banner\":\"\",\"number\":\"5.2\",\"showInList\":true},{\"spaceId\":\"APPLINKS051\",\"banner\":\"\",\"number\":\"5.1\",\"showInList\":false},{\"spaceId\":\"APPLINKS050\",\"banner\":\"\",\"number\":\"5.0\",\"showInList\":false},{\"spaceId\":\"APPLINKS043\",\"banner\":\"\",\"number\":\"4.3\",\"showInList\":false},{\"spaceId\":\"APPLINKS040\",\"banner\":\"\",\"number\":\"4.0\",\"showInList\":false}]},{\"productName\":\"Evaluator Resources\",\"cloudSpace\":\"CONFEVAL\",\"cloudBanner\":\"We ended sales for new server licenses and will end support for server on February 15, 2024. We\u2019re continuing our investment in Data Center. <a href=\\\"https:\/\/www.atlassian.com\/migration\/journey-to-cloud\\\">Learn what this means for you<\/a>\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"evaluatorsallversions\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Stride (EOL)\",\"cloudSpace\":\"STRIDE\",\"cloudBanner\":\"Step on over to <a href=\\\"https:\/\/www.stride.com\/\\\">Stride.com<\/a> to learn more.\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"GSWSTR\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"GSWSTR\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\/stride\/\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/stride\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"https:\/\/jira.atlassian.com\/secure\/Dashboard.jspa\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/projects\/STRIDE\/issues\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\/stride\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Stride\/ct-p\/stride\",\"searchScope\":\"stride\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"GDPR\",\"cloudSpace\":\"GDPR\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Enterprise\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Ultimate Permission Manager\",\"cloudSpace\":\"\",\"cloudBanner\":\"Atlassian has acquired the Ultimate Permissions Manager app.\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[{\"spaceId\":\"ULTPM\",\"banner\":\"Atlassian has acquired the Ultimate Permission Manager app. See the <a href=\\\"http:\/\/www.atlassian.com\/blog\/confluence\/ultimate-permissions-manager?_ga=2.122858315.1903713431.1558907725-992836857.1554940862\\\">Atlassian blog post<\/a> and <a href=\\\"https:\/\/www.meta-inf.hu\/en\/2019\/05\/03\/A+vision+come+true+-+Ultimate+Permission+Manager+makes+Confluence+even+better\\\">META-INF blog post<\/a> for more details.\",\"number\":\"2.6\",\"showInList\":true}]},{\"productName\":\"Statuspage\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/statuspage\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Statuspage\/ct-p\/statuspage\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Automation for Jira\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"automationkb\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"AUTOMATIONKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"| Automation for Jira | Atlassian documentation\",\"serverVersions\":[{\"spaceId\":\"AUTOMATION\",\"banner\":\"\",\"number\":\"10.4\",\"showInList\":true},{\"spaceId\":\"AUTOMATION103\",\"banner\":\"\",\"number\":\"10.3\",\"showInList\":true},{\"spaceId\":\"AUTOMATION102\",\"banner\":\"\",\"number\":\"10.2\",\"showInList\":true},{\"spaceId\":\"AUTOMATION101\",\"banner\":\"\",\"number\":\"10.1\",\"showInList\":true},{\"spaceId\":\"AUTOMATION100\",\"banner\":\"\",\"number\":\"10.0\",\"showInList\":true},{\"spaceId\":\"AUTOMATION0902\",\"banner\":\"\",\"number\":\"9.2\",\"showInList\":true},{\"spaceId\":\"AUTOMATION0901\",\"banner\":\"\",\"number\":\"9.1\",\"showInList\":true},{\"spaceId\":\"AUTOMATION0900\",\"banner\":\"\",\"number\":\"9.0\",\"showInList\":true},{\"spaceId\":\"AUTOMATION0802\",\"banner\":\"\",\"number\":\"8.2\",\"showInList\":true},{\"spaceId\":\"AUTOMATION0801\",\"banner\":\"\",\"number\":\"8.1\",\"showInList\":true},{\"spaceId\":\"AUTOMATION0800\",\"banner\":\"\",\"number\":\"8.0\",\"showInList\":true},{\"spaceId\":\"AUTOMATION074\",\"banner\":\"\",\"number\":\"7.4\",\"showInList\":true},{\"spaceId\":\"AUTOMATION073\",\"banner\":\"\",\"number\":\"7.3\",\"showInList\":true},{\"spaceId\":\"AUTOMATION072\",\"banner\":\"\",\"number\":\"7.2\",\"showInList\":true},{\"spaceId\":\"AUTOMATION071\",\"banner\":\"\",\"number\":\"7.1\",\"showInList\":true},{\"spaceId\":\"AUTOMATION070\",\"banner\":\"\",\"number\":\"7.0\",\"showInList\":true}]},{\"productName\":\"Opsgenie\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Trello\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/trello\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Jira Product Discovery\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"JPDKB\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/jira-product-discovery\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Fisheye and Crucible\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"FISHKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Migration\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"MIGRATIONKB\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Jira Work Management\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/jira-work-management\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Atlassian Analytics\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"ANALYTICSKB\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/analytics\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"https:\/\/jira.atlassian.com\/projects\/ANALYTICS\/issues\/\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Atlassian-Analytics\/ct-p\/analytics\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]},{\"productName\":\"Jira Align\",\"cloudSpace\":\"\",\"cloudBanner\":\"\",\"kbCloudSpace\":\"JAKB\",\"gsgCloudSpace\":\"\",\"kbServerSpace\":\"\",\"gsgServerSpace\":\"\",\"supportServerUrl\":\"https:\/\/support.atlassian.com\",\"supportCloudUrl\":\"https:\/\/support.atlassian.com\/jira-align\/\",\"marketplaceServerUrl\":\"https:\/\/marketplace.atlassian.com\",\"marketplaceCloudUrl\":\"https:\/\/marketplace.atlassian.com\",\"feedbackServerUrl\":\"\",\"feedbackCloudUrl\":\"\",\"licensingUrl\":\"https:\/\/www.atlassian.com\/licensing\",\"communityUrl\":\"https:\/\/community.atlassian.com\/t5\/Jira-Align\/ct-p\/jira-align\",\"searchScope\":\"\",\"titleSuffix\":\"\",\"serverVersions\":[]}]"); window.cacChildrenMetadata = JSON.parse("[{\"title\":\"Jira Service Management Cloud Knowledge Base -1\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Cloud+Knowledge+Base+-1\",\"confluence_id\":1026039813,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Cloud+Knowledge+Base+-1\"},{\"title\":\"Jira Service Management Cloud Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Cloud+Knowledge+Base\",\"confluence_id\":779160876,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Cloud+Knowledge+Base\"},{\"title\":\"Error while Configuring JIRA Service Desk to Connect to a Confluence Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Error+while+Configuring+JIRA+Service+Desk+to+Connect+to+a+Confluence+Knowledge+Base\",\"confluence_id\":777026973,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Error+while+Configuring+JIRA+Service+Desk+to+Connect+to+a+Confluence+Knowledge+Base\"},{\"title\":\"Unvalidated Jira Service Management KBs\",\"url\":\"\/display\/JIRAKB\/Unvalidated+Jira+Service+Management+KBs\",\"confluence_id\":1003526810,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Unvalidated+Jira+Service+Management+KBs\"},{\"title\":\"Assets in Jira Service Management Data Center Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Assets+in+Jira+Service+Management+Data+Center+Knowledge+Base\",\"confluence_id\":1054999588,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Assets+in+Jira+Service+Management+Data+Center+Knowledge+Base\"},{\"title\":\"Jira Assets Discovery Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Jira+Assets+Discovery+Knowledge+Base\",\"confluence_id\":1054999593,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Assets+Discovery+Knowledge+Base\"},{\"title\":\"Emails sent by customers are \\\"Rejected\\\" by the JSM mail handler\",\"url\":\"\/pages\/viewpage.action?pageId=1085191116\",\"confluence_id\":1085191116,\"front_facing_confluence_title\":\"\/pages\/viewpage.action?pageId=1085191116\"},{\"title\":\"Assets in Jira Service Management Cloud Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Assets+in+Jira+Service+Management+Cloud+Knowledge+Base\",\"confluence_id\":1282250421,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Assets+in+Jira+Service+Management+Cloud+Knowledge+Base\"},{\"title\":\"Jira Service Management Data Center Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Data+Center+Knowledge+Base\",\"confluence_id\":1456342726,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Data+Center+Knowledge+Base\"},{\"title\":\"Requests or Comments processed by JSM from emails are missing content from the original messages\",\"url\":\"\/display\/JIRAKB\/Requests+or+Comments+processed+by+JSM+from+emails+are+missing+content+from+the+original+messages\",\"confluence_id\":1509720097,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Requests+or+Comments+processed+by+JSM+from+emails+are+missing+content+from+the+original+messages\"},{\"title\":\"How to find the Request Type associated to a Jira issue using SQL query\",\"url\":\"\/display\/JIRAKB\/How+to+find+the+Request+Type+associated+to+a+Jira+issue+using+SQL+query\",\"confluence_id\":1180150449,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/How+to+find+the+Request+Type+associated+to+a+Jira+issue+using+SQL+query\"}]"); window.cacAuntsUnclesMetadata = JSON.parse("[]"); window.cacSiblingsMetadata = JSON.parse("[]"); window.cacGrandparentMetadata = JSON.parse("{}"); window.cacParentMetadata = JSON.parse("{}"); window.cacAncestorPageIds = JSON.parse("[]"); window.cacCurrentMetadata = JSON.parse("{\"title\":\"Jira Service Management Knowledge Base\",\"url\":\"\/display\/JIRAKB\/Jira+Service+Management+Knowledge+Base\",\"confluence_id\":777026923,\"front_facing_confluence_title\":\"\/display\/JIRAKB\/Jira+Service+Management+Knowledge+Base\"}"); window.lastCachedTimestamp = 1739920660097; window.cacSpaceKeyMetatag = "metatags-cac-space-key"; </script>  <script src="https://cdnjs.cloudflare.com/polyfill/v3/polyfill.min.js?features=fetch,es5,es6,es7,es2015,es2016,es2017,default,Element.prototype.append&flags=gated" type="text/javascript" charset="UTF-8" > </script> <script> </script> <script src="https://cdn.evgnet.com/beacon/atlassian/engage/scripts/evergageFlickerDefender.min.js"></script> <script type="text/javascript"> var _aaq = window._aaq || (window._aaq = []); (function(){ var d = document, g = d.createElement('script'), s = d.getElementsByTagName('script')[0]; g.type = 'text/javascript'; g.defer = true; g.async = true; g.src = document.location.protocol + '//cdn.evgnet.com/beacon/atlassian/engage/scripts/evergage.min.js'; s.parentNode.insertBefore(g, s); })(); </script> <link rel="icon" type="image/png" href="/staticassets/4.7.4/dist/common/images/favicon.png" sizes="32x32"> <link rel="stylesheet" media="all" href="/staticassets/4.7.4/dist/common/thirdparty/prism/prism.min.css"> <link rel="stylesheet" media="all" href="/staticassets/4.7.4/dist/main/style/main.css"> <script type="text/javascript" src="/staticassets/4.7.4/dist/common/thirdparty/moment.min.js"></script> <script type="text/javascript" src="/staticassets/4.7.4/dist/common/thirdparty/jquery.min.js"></script> <script type="text/javascript" src="/staticassets/4.7.4/dist/common/thirdparty/jquery.waypoints.min.js"></script> <script type="text/javascript" src="/staticassets/4.7.4/dist/common/thirdparty/prism/prism.min.js"></script> <script type="application/ld+json"> { "@context": "http://schema.org/", "@type": "WebSite", "name": "Atlassian Documentation", "url": "https://confluence.atlassian.com/", "potentialAction": { "@type": "SearchAction", "target": "https://confluence.atlassian.com/search/?query={search_term_string}", "query-input": "required name=search_term_string" } } </script> <meta name="generator" content="Created with Scroll Viewport - K15t"><meta name="scroll-viewport-version" content="2.22.9"> <style>.sv-bidi-marker:before { unicode-bidi: isolate; background-color: #fff0b3; color: #7f5f01; cursor: pointer; content: attr(data-charcode); } #main-content .confluence-embedded-file-wrapper.confluence-embedded-manual-size {max-width: none;}</style> </head> <body> <div class="cac-media-viewer-modal"> <div class="media-viewer-modal-header"> <img class="media-viewer-type-icon" src="/staticassets/4.7.4/dist/common/images/media-viewer-image-icon.svg" /> <h2></h2> <button class="media-viewer-file-download-button"></button> <button class="media-viewer-file-close-button"></button> </div> <div class="media-viewer-modal-content"> <img src="" /> </div> <div class="media-viewer-modal-footer"></div> </div> <div class="body-container"> <div class="cac-header-click-hide-overlay"></div> <div class=" aui-header"></div> <header class="cac-header" > <div class="header-content-wrapper"> <div class="top-header-products-waffle">Products</div> <a href="https://support.atlassian.com/jirasoftware/" class="cac-header-logo logo"> <h1>Jira Software Support</h1> </a> <ul class="top-header-nav-primary"> <li class="top-header-nav-link "><a href="/display/GSWJSW/Get+started+with+JIRA+Software">Get started</a></li> <li class="top-header-nav-link "><a href="/display/JIRASOFTWARECLOUD/Jira+Software+documentation">Documentation</a></li> <li class="top-header-nav-link nav-item-current-page "><a href="/display/JIRAKB/Jira+Cloud+Knowledge+Base">Knowledge base</a></li> <li class="top-header-nav-resources">Resources</li> </ul> <ul class="top-header-nav-secondary"> <li class="top-header-nav-search-icon"><a href="https://support.atlassian.com/search-results/">Search</a></li> <li class="top-header-nav-login-btn"><a href="https://id.atlassian.com/login?continue=https://confluence.atlassian.com/login.action?os_destination=/jirakb/jira-service-management-knowledge-base-777026923.html">Log in</a></li> <li class="top-header-nav-user-avatar"> <img src=""></img> <div class="user-account-dropdown"> <ul> <li><a href="https://my.atlassian.com/">View account</a></li> <li><a href="https://support.atlassian.com/servicedesk/customer/user/requests">View requests</a></li> <li><a href="/logout.action?os_destination=https://id.atlassian.com/logout?continue=/jirakb/jira-service-management-knowledge-base-777026923.html">Log out</a></li> </ul> </div> </li> <li class="top-header-nav-mobile-more-icon">...</li> </ul> </div> <div class="header-subnav"> <div class="header-subnav-main"> <div class="header-subnav-category"> <h2 class="subnav-category-label-link"><a href="/display/GSWJSW/Get+started+with+JIRA+Software">Get started</a></h2> </div> <div class="header-subnav-category"> <h2 class="subnav-category-label-link"><a href="/display/JIRAKB/Jira+Cloud+Knowledge+Base">Knowledge base</a></h2> </div> <div class="header-subnav-category"> <h2 class="subnav-category-label-products">Products</h2> <div class="header-subnav-category-products"> <ul class="subnav-product-list"> <li class="product-jira-software"> <a href="https://support.atlassian.com/jira-software-cloud"> <h3>Jira Software</h3> <p>Project and issue tracking</p> </a> </li> <li class="product-jira-service-management"> <a href="https://support.atlassian.com/jira-service-management-cloud"> <h3>Jira Service Management</h3> <p>Service management and customer support</p> </a> </li> <li class="product-jira-core"> <a href="https://support.atlassian.com/jira-work-management"> <h3>Jira Work Management</h3> <p>Manage any business project</p> </a> </li> <li class="product-confluence"> <a href="https://support.atlassian.com/confluence-cloud"> <h3>Confluence</h3> <p>Document collaboration</p> </a> </li> <li class="product-bitbucket"> <a href="https://support.atlassian.com/bitbucket-cloud"> <h3>Bitbucket</h3> <p>Git code management</p> </a> </li> </ul> <a class="see-all-link" href="https://support.atlassian.com/products/">See all</a> </div> </div> <div class="header-subnav-category"> <h2 class="subnav-category-label-resources">Resources</h2> <div class="header-subnav-category-resources"> <ul class="subnav-resource-list"> <li class="resource-documentation"> <a href=/display/JIRASOFTWARECLOUD/Jira+Software+documentation> <h3>Documentation</h3> <p>Usage and admin help</p> </a> </li> <li class="resource-community"> <a href="https://community.atlassian.com/t5/JIRA-Software/ct-p/jira-software"> <h3>Community</h3> <p>Answers, support, and inspiration</p> </a> </li> <li class="resource-cloud-system-status"> <a href="https://jira-software.status.atlassian.com"> <h3>System Status</h3> <p>Cloud services health</p> </a> </li> <li class="resources-suggestions"> <a href="https://jira.atlassian.com/secure/Dashboard.jspa"> <h3>Suggestions and bugs</h3> <p>Feature suggestions and bug reports</p> </a> </li> <li class="resource-marketplace"> <a href="https://marketplace.atlassian.com/search?hosting=cloud&product=jira"> <h3>Marketplace</h3> <p>Product apps</p> </a> </li> <li class="resource-billing"> <a href="https://www.atlassian.com/licensing/jira-software"> <h3>Billing and licensing</h3> <p>Frequently asked questions</p> </a> </li> </ul> </div> </div> </div> <div class="header-subnav-links"> <a class="header-subnav-close-button" href="#"></a> <div class="subnav_products-links-wrapper"> <ul> <li class="link-logout-of-account"><a href="/logout.action?os_destination=https://id.atlassian.com/logout?continue=/jirakb/jira-service-management-knowledge-base-777026923.html">Log out</a></li> <li class="link-login-to-account"><a href="https://id.atlassian.com/login?continue=https://confluence.atlassian.com/login.action?os_destination=/jirakb/jira-service-management-knowledge-base-777026923.html">Log in to account</a></li> <li class="link-contact-support"><a href="https://support.atlassian.com/contact/">Contact support</a></li> <li class="link-training-and-certification"><a href="https://www.atlassian.com/university">Training & Certification</a></li> <li class="link-migration-hub"><a href="https://www.atlassian.com/cloud-migration">Cloud Migration Center</a></li> <li class="link-gdpr-guides"><a href="https://confluence.atlassian.com/gdpr">GDPR guides</a></li> <li class="link-enterprise-services"><a href="https://www.atlassian.com/enterprise/services">Enterprise services</a></li> <li class="link-expert-partners"><a href="https://www.atlassian.com/partners">Atlassian partners</a></li> <li class="link-developers"><a href="https://developer.atlassian.com/">Developers</a></li> <li class="link-user-groups"><a href="http://aug.atlassian.com/">User groups</a></li> <li class="link-automation-for-jira"><a href="https://confluence.atlassian.com/automation/">Automation for Jira</a></li> <li class="link-wac"><a href="http://www.atlassian.com/">Atlassian.com</a></li> </ul> </div> </div> </div> </header> <div class="viewport-admin-panel"> <div class="viewport-admin-button"></div> <div class="viewport-admin-dropdown"> <ul> <li><h4>Page</h4></li> <li><a href="/login.action?os_destination=%2Fpages%2Fviewpage.action%3FpageId%3D777026923">View in Confluence</a></li> <li><a href="/login.action?os_destination=https%3A%2F%2Fconfluence.atlassian.com%2Fpages%2Feditpage.action%3FpageId%3D777026923%26atl_token%3Df9f29ac3331f4ddd2d3dbd7fdfb426be3358f827">Edit Page</a></li> <li class="section-first"><h4>Viewport</h4></li> <li><a href="/login.action?os_destination=%2Fspaces%2Fscroll-viewport%2Fconfig.action%3Fkey%3DJIRAKB">Manage Viewport</a></li> <li class="section-first"><h4>Confluence</h4></li> <li><a href="/login.action?os_destination=%2Fdashboard.action">Dashboard</a></li> <li><a href="/login.action?os_destination=%2Fspacedirectory%2Fview.action">Space Directory</a></li> <li><a href="/login.action?os_destination=%2Fpeopledirectory.action">People Directory</a></li> </ul> </div> </div> <main> <div class="main-content-wrapper"> <div class="main-content"> <div class="page-sidebar-padder"></div> <div class="page-content"> <div class="page-local-inline-nav"> <div class="local-inline-nav-breadcrumbs"> <nav class="space-breadcrumbs space-breadcrumbs-space-landing-page"> <ul> <li class="breadcrumb-root"> <a href="https://support.atlassian.com/" title="Atlassian Support"><span>Atlassian Support</span></a></li> <li class="breadcrumb-space"> <a href="/display/JIRAKB/Jira+Cloud+Knowledge+Base" title="JIRA Knowledge Base"> <span>JIRA Knowledge Base</span> </a></li> </ul> </nav> </div> <div class="local-inline-nav-version-selector"> </div> </div> <h1 class="page-title">Jira Service Management Knowledge Base</h1> <article class="content-with-sidebars"> <div class="page-sidebars"> <div class="page-sidebars-wrap"> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="ask-a-question-panel"> <h4>Still need help?</h4> <p>The Atlassian Community is here for you.</p> <p><a href="https://community.atlassian.com/t5/custom/page/page-id/create-post-step-1?add-tags=Jira+Software">Ask the community</a></p> </div> </div> <div class="wiki-content"> <div class="conf-macro output-block" data-hasbody="true" data-macro-name="sp-pagelayout"><h2 class="p1" style="text-align: center;" id="JiraServiceManagementKnowledgeBase-Findtroubleshootingandhow-toarticlesforJiraServiceManagement."><span style="color: rgb(153,153,153);">Find troubleshooting and how-to articles for Jira Service Management.</span></h2><p></p><form class="component-inline-search-form conf-macro output-inline" action="https://support.atlassian.com/search-results/" method="get" data-hasbody="false" data-macro-name="sp-macrooverride-nobody-inline"> <input type="text" name="searchTerm" placeholder="Search documentation"> <input type="hidden" name="deployment" value="data_center"> <input type="hidden" name="product" value="jira-software"> <input type="hidden" name="version" value=""> </form><p></p> <h2 id="JiraServiceManagementKnowledgeBase-Recentarticles">Recent articles</h2><p></p><ul class="childpages-macro conf-macro output-block" data-hasbody="false" data-macro-name="children"><li><a href="/jirakb/requests-or-comments-processed-by-jsm-from-emails-are-missing-content-from-the-original-messages-1509720097.html">Requests or Comments processed by JSM from emails are missing content from the original messages</a></li><li><a href="/jirakb/jira-service-management-data-center-knowledge-base-1456342726.html">Jira Service Management Data Center Knowledge Base</a><ul class="childpages-macro"><li><a href="/jirakb/confluence-spaces-cannot-be-found-while-configuring-a-knowledge-space-in-a-jsm-project-1502348253.html">Confluence spaces cannot be found while configuring a knowledge space in a JSM project</a></li><li><a href="/jirakb/retrieve-canned-responses-in-jira-datacenter-from-database-and-rest-api-1489469740.html">Retrieve Canned responses in Jira Datacenter from database and REST API</a></li><li><a href="/jirakb/adding-users-to-an-organization-or-creating-a-new-one-fails-with-the-error-sd-customer-organisation-ids-error-not-found-in-jira-service-management-data-center-1484590159.html">Adding users to an organization or creating a new one fails with the error sd.customer.organisation.ids.error.not.found in Jira Service Management Data Center</a></li><li><a href="/jirakb/how-to-fetch-from-the-jira-database-all-the-jsm-email-requests-and-their-corresponding-projects-and-request-types-1476625538.html">How to fetch from the Jira database all the JSM Email Requests and their corresponding projects and request types</a></li><li><a href="/jirakb/stuck-assets-re-index-caused-by-duplicate-attribute-values-removal-1472433092.html">Stuck Assets Re-index Caused by Duplicate Attribute Values Removal</a></li><li><a href="/jirakb/customer-portal-throws-this-form-contains-a-hidden-field-that-does-not-have-a-valid-default-value-configured-when-creating-a-new-request-1473878140.html">Customer portal throws "This form contains a hidden field that does not have a valid default value configured" when creating a new request</a></li><li><a href="/jirakb/notifications-are-not-being-sent-to-customers-mentioned-in-internal-comments-in-jira-service-management-data-center-1473872001.html">Notifications are not being sent to customers mentioned in internal comments in Jira Service Management Data Center</a></li><li><a href="/jirakb/jira-service-management-how-to-how-to-fix-common-errors-when-using-the-rest-api-end-points-related-to-approvals-1456180538.html">Jira Service Management - How to how to fix common errors when using the REST API end points related to approvals</a></li><li><a href="/jirakb/could-not-remove-the-confluence-knowledge-base-configuration-error-while-trying-to-unlink-old-knowledge-base-space-in-jsm-project-post-migration-1455889589.html">"Could not remove the Confluence knowledge base configuration" error while trying to Unlink Old Knowledge Base Space in JSM Project Post-Migration</a></li><li><a href="/jirakb/update-sla-button-in-jira-service-management-does-not-do-any-task-when-it-clicked-1455425302.html">Update SLA button in Jira service management does not do any task when it clicked</a></li><li><a href="/jirakb/queues-missing-in-all-jira-service-management-projects-after-restart-of-jira-data-center-server-1456178166.html">Queues missing in all Jira Service Management projects after restart of Jira Data Center / Server</a></li><li><a href="/jirakb/how-to-programmatically-archive-jira-projects-with-a-bash-script-1455882543.html">How to programmatically archive Jira Projects with a Bash Script</a></li><li><a href="/jirakb/duplicate-ticket-creation-in-jira-service-management-dc-due-to-microsoft-s-advanced-threat-protection-atp-in-dynamic-delivery-mode-1456177559.html">Duplicate Ticket Creation in Jira Service Management DC due to Microsoft's Advanced Threat Protection (ATP) in Dynamic Delivery mode</a></li><li><a href="/jirakb/how-to-view-and-delete-jira-service-management-legacy-automation-through-rest-api-1443037532.html">How to view and delete Jira Service Management legacy automation through REST API</a></li><li><a href="/jirakb/automation-for-jira-how-to-create-customer-requests-on-a-schedule-and-share-them-with-groups-in-jira-service-management-data-center-1431765901.html">Automation for Jira - How to create customer requests on a schedule and share them with groups in Jira Service Management Data Center</a></li><li><a href="/jirakb/how-to-delete-a-linked-article-when-it-either-doesn-t-exist-or-is-read-only-in-confluence-1417153095.html">How to delete a linked article when it either doesn't exist or is read-only in Confluence</a></li><li><a href="/jirakb/when-viewing-email-channels-in-a-jira-service-management-data-center-project-s-settings-an-invalid-configuration-error-occurs-1416563162.html">When viewing email channels in a Jira Service Management Data Center project's settings, an "Invalid configuration" error occurs</a></li><li><a href="/jirakb/bulk-updating-tickets-in-jira-service-management-data-center-is-slow-1416824299.html">Bulk updating tickets in Jira service management Data center is slow</a></li><li><a href="/jirakb/a-legacy-automation-rule-action-in-jira-service-management-4-20-and-above-displays-unknown-module-com-thinktilt-proforma-add-on-proforma-jsd4-add-form-action-error-1416563051.html">A legacy automation rule action in Jira Service Management 4.20 and above displays "Unknown module: com.thinktilt.proforma.add-on:proforma-jsd4-add-form-action" error</a></li><li><a href="/jirakb/after-the-upgrade-to-jira-service-management-datacenter-the-customise-button-is-missing-from-the-service-management-customer-portal-1402674093.html">After the upgrade to Jira Service Management Datacenter, the customise button is missing from the Service Management Customer portal.</a></li><li><a href="/jirakb/how-to-bulk-delete-request-types-in-jira-service-management-1402416616.html">How to bulk delete request types in Jira Service Management</a></li><li><a href="/jirakb/how-to-hide-request-types-from-jira-service-management-customer-portal-1402669833.html">How to hide request types from Jira Service Management Customer Portal</a></li><li><a href="/jirakb/duplicate-objects-created-after-ldap-username-modification-1409089795.html">Duplicate Objects Created after LDAP Username Modification</a></li><li><a href="/jirakb/how-to-disable-customer-satisfaction-programmatically-using-rest-api-for-jsm-projects-1409089729.html">How to disable customer satisfaction programmatically/ using REST API for JSM projects</a></li><li><a href="/jirakb/some-slas-are-missing-for-newly-created-issues-in-a-jsm-project-1384131785.html">Some SLAs are missing for newly created issues in a JSM project</a></li><li><a href="/jirakb/request-type-under-email-channel-are-disabled-or-greyed-out-1387599649.html">Request type under email channel are disabled or greyed out</a></li><li><a href="/jirakb/issues-with-jira-service-management-customer-portal-not-loading-1384127124.html">Issues with Jira Service Management Customer Portal Not Loading</a></li><li><a href="/jirakb/creating-and-linking-an-asset-object-using-automation-for-jira-via-rest-api-1387597133.html">Creating and linking an Asset object using Automation for Jira via REST API</a></li><li><a href="/jirakb/knowledge-base-preview-is-failing-on-the-customer-portal-with-a-refused-to-frame-site-because-an-ancestor-violates-the-following-content-security-policy-directive-frame-ancestors-self-error-in-browser-s-console-1388151291.html">Knowledge base preview is failing on the customer portal with a "Refused to frame 'site' because an ancestor violates the following Content Security Policy directive: "frame-ancestors 'self'"." error in browser's console</a></li><li><a href="/jirakb/restricting-multiple-confluence-spaces-linked-within-a-single-jsm-project-1387593766.html">Restricting multiple Confluence spaces linked within a single JSM Project</a></li><li><a href="/jirakb/how-can-i-use-the-voting-feature-in-the-jira-service-management-customer-portal-with-a-shared-group-1383534246.html">How can I use the voting feature in the Jira Service Management Customer Portal with a shared group</a></li><li><a href="/jirakb/how-to-add-an-attachment-to-a-jira-service-management-ticket-using-the-rest-apis-1381826562.html">How to add an attachment to a Jira Service Management ticket using the REST APIs</a></li><li><a href="/jirakb/links-to-knowledge-base-articles-are-corrupt-after-upgrading-jira-service-management-data-center-1376321610.html">Links to Knowledge base articles are corrupt after upgrading Jira Service Management Data Center</a></li><li><a href="/jirakb/how-to-disable-the-share-requests-with-groups-feature-in-jira-service-management-1368989405.html">How to disable the Share requests with groups feature in Jira Service Management</a></li><li><a href="/jirakb/error-this-form-contains-a-hidden-field-that-does-not-have-a-valid-default-value-configured-when-raising-a-new-request-from-the-customer-portal-1368983885.html">Error "This form contains a hidden field that does not have a valid default value configured" when raising a new request from the customer portal</a></li><li><a href="/jirakb/after-upgrading-jira-service-management-requests-in-the-customer-portal-are-missing-1369276937.html">After upgrading Jira Service Management, requests in the customer portal are missing</a></li><li><a href="/jirakb/how-to-get-the-list-of-knowledge-spaces-linked-to-each-jsm-project-from-the-jira-database-1368982044.html">How to get the list of knowledge spaces linked to each JSM project from the Jira database</a></li><li><a href="/jirakb/jira-service-management-forms-not-honoring-linked-field-value-1365016765.html">Jira Service Management Forms not honoring linked field value</a></li><li><a href="/jirakb/hide-the-jira-service-management-legacy-automation-from-the-ui-1364131945.html">Hide the Jira Service Management Legacy Automation from the UI</a></li><li><a href="/jirakb/error-occurs-on-deleted-customfield-when-migrating-jira-projects-by-using-project-configurator-for-jira-1360661228.html">Error occurs on deleted customfield when migrating Jira projects by using Project Configurator for Jira</a></li><li><a href="/jirakb/how-to-disable-basic-authentication-on-jira-service-management-customer-portal-1345826222.html">How to disable basic authentication on Jira Service Management customer portal</a></li><li><a href="/jirakb/jira-service-management-login-free-portal-not-working-1346245851.html">Jira Service Management Login-Free portal not working</a></li><li><a href="/jirakb/jql-search-using-sla-field-fails-with-you-must-have-a-licensed-service-project-to-run-jql-queries-on-slas-1332809000.html">JQL search using SLA field fails with "You must have a licensed service project to run JQL queries on SLAs"</a></li><li><a href="/jirakb/the-user-picker-field-on-the-customer-portal-does-not-work-1333990528.html">The user picker field on the customer portal does not work</a></li><li><a href="/jirakb/failure-to-connect-to-office365-mail-box-due-to-aadsts700003-device-object-was-not-found-in-the-tenant-1333331879.html">Failure to connect to Office365 mail box due to AADSTS700003: Device object was not found in the tenant</a></li><li><a href="/jirakb/how-to-understand-sla-reports-calculation-1318390764.html">How to understand SLA reports calculation</a></li><li><a href="/jirakb/import-section-of-asset-schema-icon-keeps-spinning-1319567563.html">Import Section of Asset schema (icon keeps spinning)</a></li><li><a href="/jirakb/global-mail-settings-redirect-to-http-status-405-method-not-allowed-1312162815.html">Global Mail Settings redirect to HTTP Status 405 – Method Not Allowed</a></li><li><a href="/jirakb/the-approval-required-customer-notification-is-using-an-old-field-name-1305971456.html">The "Approval Required" customer notification is using an old field name</a></li><li><a href="/jirakb/how-to-prevent-groups-from-being-shown-on-the-jira-service-management-portal-under-the-requests-menu-1295682892.html">How to prevent groups from being shown on the Jira Service Management portal under the Requests menu</a></li><li><a href="/jirakb/how-to-display-elapsed-time-instead-of-remaining-time-for-slas-1295385294.html">How to display elapsed time instead of remaining time for SLAs</a></li><li><a href="/jirakb/jira-service-management-troubleshooting-why-the-jsm-mail-handler-stopped-processing-new-incoming-emails-1295679575.html">Jira Service Management - Troubleshooting why the JSM Mail Handler stopped processing new incoming emails</a></li><li><a href="/jirakb/clicking-on-add-comment-in-a-jira-service-management-issue-redirects-to-a-new-page-1289424347.html">Clicking on "Add comment" in a Jira Service Management issue redirects to a new page</a></li><li><a href="/jirakb/a-customer-notification-was-sent-from-an-internal-comment-added-to-a-jsm-ticket-1283686680.html">A Customer Notification was sent from an internal comment added to a JSM ticket</a></li><li><a href="/jirakb/get-requesttype-jsm-rest-operation-doesn-t-fetch-hidden-request-types-1282249540.html">GET requesttype JSM REST operation doesn't fetch hidden request types.</a></li><li><a href="/jirakb/the-jsm-mail-handler-fails-to-be-configured-successfully-when-using-microsoft-graph-api-1283492161.html">The JSM Mail Handler fails to be configured successfully when using Microsoft Graph API</a></li><li><a href="/jirakb/the-jsm-mail-handler-indefinitely-creates-duplicate-tickets-from-the-same-incoming-email-when-using-microsoft-graph-api-1283492152.html">The JSM Mail Handler indefinitely creates duplicate tickets from the same incoming email when using Microsoft Graph API</a></li><li><a href="/jirakb/how-to-send-a-notification-to-customers-when-they-reply-to-a-closed-issue-in-jira-service-management-1272284707.html">How to send a notification to customers when they reply to a CLOSED issue in Jira Service Management</a></li><li><a href="/jirakb/understanding-why-an-sla-is-paused-in-a-jira-service-management-ticket-1271267987.html">Understanding why an SLA is paused in a Jira Service Management ticket</a></li><li><a href="/jirakb/comment-by-reporter-displayed-as-another-user-1272283399.html">Comment by reporter displayed as another user</a></li><li><a href="/jirakb/jira-cannot-create-an-issue-from-email-if-specific-users-in-cc-field-1271693437.html">Jira cannot create an issue from email if specific users in CC field</a></li><li><a href="/jirakb/maximum-search-query-limit-reached-when-you-link-multiple-knowledge-base-spaces-1251417849.html">Maximum search query limit reached when you link multiple knowledge base spaces</a></li><li><a href="/jirakb/finding-incoming-jira-service-management-data-center-mail-request-from-database-1251411346.html">Finding incoming Jira Service Management Data Center mail request from database</a></li><li><a href="/jirakb/having-organization-members-details-from-jsm-database-after-gdpr-change-1252001009.html">Having Organization Members Details from JSM Database after GDPR Change</a></li><li><a href="/jirakb/some-users-are-not-appearing-in-any-user-picker-field-when-raising-a-request-from-the-customer-portal-1252327514.html">Some users are not appearing in any user picker field when raising a request from the Customer Portal</a></li><li><a href="/jirakb/how-to-disable-access-to-the-customer-portal-signup-page-when-public-signup-is-not-enabled-in-jira-service-management-1235853003.html">How to disable access to the customer portal signup page when public signup is not enabled in Jira Service Management</a></li><li><a href="/jirakb/jira-service-management-incoming-mails-encounter-the-error-getting-sender-domain-from-message-0-error-java-lang-nullpointerexception-1235852923.html">Jira Service Management Incoming mails encounter the error getting sender domain from message 0. Error: java.lang.NullPointerException</a></li><li><a href="/jirakb/jira-service-management-not-rejecting-or-filtering-automatic-reply-emails-from-certain-users-1236599358.html">Jira Service Management not rejecting or filtering automatic reply emails from certain users</a></li><li><a href="/jirakb/how-to-fix-jira-service-management-statuspage-stuck-load-when-in-configuration-1236927344.html">How to fix Jira Service Management StatusPage stuck load when in configuration</a></li><li><a href="/jirakb/jira-service-management-customer-portal-details-section-appears-blank-for-all-issues-1236598830.html">Jira Service Management customer portal details section appears blank for all issues</a></li><li><a href="/jirakb/how-to-resolve-slow-queues-view-with-high-cpu-in-jira-service-management-1224770887.html">How to resolve slow queues view with high CPU in Jira Service Management</a></li><li><a href="/jirakb/statuspage-add-on-integration-is-not-working-in-jira-service-management-1217306531.html">StatusPage Add-on integration is not working in Jira Service Management</a></li><li><a href="/jirakb/steps-to-improve-jsm-automation-sla-performance-in-data-center-1217200165.html">Steps to Improve JSM Automation & SLA Performance in Data Center</a></li><li><a href="/jirakb/the-error-we-re-having-trouble-communicating-with-the-application-is-thrown-in-the-related-knowledge-page-articles-panel-1209871529.html">The error "We're having trouble communicating with the application" is thrown in the "related knowledge page articles" panel</a></li><li><a href="/jirakb/sla-stop-condition-comment-for-customers-doesn-t-stop-the-sla-when-an-agent-adds-a-public-comment-jsm-server-dc-1206563566.html">SLA stop condition "Comment: For Customers" doesn't stop the SLA when an agent adds a public comment (JSM Server/DC)</a></li><li><a href="/jirakb/the-jsm-canned-response-button-does-not-work-on-the-first-click-and-clears-the-comment-field-1206792622.html">The JSM canned response button does not work on the first click and clears the comment field</a></li><li><a href="/jirakb/how-to-customize-the-customer-satisfaction-email-in-jira-service-management-1207186043.html">How to customize the Customer Satisfaction email in Jira Service Management</a></li><li><a href="/jirakb/the-customer-satisfaction-survey-was-submitted-several-times-for-the-same-request-1206558022.html">The customer satisfaction survey was submitted several times for the same request</a></li><li><a href="/jirakb/comment-reactions-option-is-missing-in-the-jira-service-management-project-settings-1206786368.html">Comment reactions option is missing in the Jira Service Management project settings</a></li><li><a href="/jirakb/jira-or-jsm-mail-handler-fails-to-connect-to-the-gmail-server-when-using-oauth-2-0-1189803281.html">Jira or JSM mail handler fails to connect to the GMAIL server when using Oauth 2.0</a></li><li><a href="/jirakb/monitoring-jira-service-management-email-channels-using-rest-api-1207173748.html">Monitoring Jira Service Management email channels using REST API</a></li><li><a href="/jirakb/how-to-allow-comments-for-a-specific-project-role-in-jsm-1206551163.html">How to allow comments for a specific project role in JSM</a></li><li><a href="/jirakb/jira-features-not-working-after-upgrade-rollback-1188428664.html">Jira features not working after upgrade rollback</a></li><li><a href="/jirakb/the-related-knowledge-base-articles-panel-shows-a-red-exclamation-mark-without-any-error-1206550574.html">The Related Knowledge base articles panel shows a red exclamation mark without any error</a></li><li><a href="/jirakb/an-unofficial-way-to-monitor-a-jsm-mail-handler-for-errors-adapted-to-jira-data-center-1188427972.html">An unofficial way to monitor a JSM mail handler for errors - Adapted to Jira Data Center</a></li><li><a href="/jirakb/the-error-you-don-t-have-access-to-view-or-create-knowledge-base-article-is-thrown-in-the-related-knowledge-page-articles-panel-1188423564.html">The error "You don't have access to view or create knowledge base article" is thrown in the "related knowledge page articles" panel</a></li><li><a href="/jirakb/full-reindex-failing-with-out-of-memory-due-to-the-size-of-cache-net-sf-ehcache-store-chm-selectableconcurrenthashmap-1188421093.html">Full Reindex failing with Out Of Memory due to the size of cache net.sf.ehcache.store.chm.SelectableConcurrentHashMap</a></li><li><a href="/jirakb/customer-portal-loading-up-blank-after-a-jira-upgrade-1188769166.html">Customer Portal loading up blank after a Jira upgrade</a></li><li><a href="/jirakb/users-unable-to-change-the-language-in-customer-portal-1188769165.html">Users unable to change the Language in Customer Portal</a></li><li><a href="/jirakb/knowledge-base-article-viewed-from-the-customer-portal-have-broken-or-missing-images-1189488173.html">Knowledge Base article viewed from the Customer portal have broken or missing images</a></li><li><a href="/jirakb/jira-is-running-slow-when-database-locking-in-the-tables-ao_319474_queue-and-ao_319474_message-1189780034.html">Jira is running slow when database locking in the tables AO_319474_QUEUE and AO_319474_MESSAGE</a></li><li><a href="/jirakb/identifying-the-number-of-jsm-legacy-automations-running-in-jira-1188398393.html">Identifying the number of JSM (legacy) automations running in Jira</a></li><li><a href="/jirakb/web-panel-servicedesk-portal-request-panels-is-not-accessible-1167841096.html">Web panel servicedesk.portal.request.panels is not accessible.</a></li><li><a href="/jirakb/how-to-process-email-replies-to-closed-requests-as-new-requests-1167745370.html">How to process email replies to closed requests as new requests</a></li><li><a href="/jirakb/all-the-requests-types-are-spinning-forever-on-the-jsm-customer-portal-1167745079.html">All the Requests Types are spinning forever on the JSM customer portal</a></li><li><a href="/jirakb/jira-service-management-mail-handler-creating-empty-comments-1167835704.html">Jira Service Management mail handler creating empty comments</a></li><li><a href="/jirakb/unlicensed-users-in-jira-service-managment-are-not-able-to-authorize-oauth-apps-1168852404.html">Unlicensed Users in Jira Service Managment are not able to Authorize OAuth Apps</a></li><li><a href="/jirakb/request-created-e-mail-notifications-of-issues-created-through-issue-collectors-are-not-working-in-jira-service-management-1168845991.html">Request created e-mail notifications of Issues created through Issue Collectors are not working in Jira Service Management</a></li><li><a href="/jirakb/comments-from-emails-are-added-as-internal-on-the-customer-portal-1155495936.html">Comments from emails are added as internal on the customer portal</a></li><li><a href="/jirakb/a-request-can-t-be-viewed-from-the-customer-portal-in-jsm-1157182061.html">A request can't be viewed from the Customer Portal in JSM</a></li><li><a href="/jirakb/cannot-find-status-with-id-please-remove-the-unknown-status-from-your-time-metric-configuration-warn-messages-in-jira-logs-1155156375.html">"Cannot find status with id ... Please remove the unknown status from your time metric configuration" warn messages in Jira logs</a></li><li><a href="/jirakb/how-to-list-slas-and-conditions-used-with-jsm-projects-1157476538.html">How to list SLAs and conditions used with JSM projects</a></li><li><a href="/jirakb/to-get-the-list-of-jira-service-management-portal-only-customers-from-the-database-1155152349.html">To get the list of Jira Service Management portal-only customers from the database</a></li><li><a href="/jirakb/getting-the-error-snap-you-can-t-view-this-page-when-trying-to-configure-service-management-project-settings-1155475820.html">Getting the error "Snap! You can't view this page" when trying to configure Service Management project settings</a></li><li><a href="/jirakb/the-jira-service-management-mail-handler-fails-to-create-request-from-incoming-email-with-the-error-please-check-the-fields-have-been-correctly-filled-in-1155471904.html">The Jira Service Management Mail Handler fails to create request from incoming email with the error "Please check the fields have been correctly filled in"</a></li><li><a href="/jirakb/503-error-message-pop-up-on-jira-indexing-page-after-upgrade-1157465050.html">503 error message pop-up on JIRA indexing page after upgrade</a></li><li><a href="/jirakb/jira-service-management-functionalities-are-not-available-1155138339.html">Jira Service Management functionalities are not available</a></li><li><a href="/jirakb/webhook-stops-sending-notification-to-ms-teams-1142450588.html">Webhook stops sending notification to MS Teams.</a></li><li><a href="/jirakb/troubleshooting-why-a-user-did-not-receive-a-customer-notification-from-a-jsm-request-1142448401.html">Troubleshooting why a user did not receive a customer notification from a JSM request</a></li><li><a href="/jirakb/the-jsm-mail-channel-creates-new-tickets-instead-of-adding-comments-to-existing-ones-1142248285.html">The JSM Mail channel creates new tickets instead of adding comments to existing ones</a></li><li><a href="/jirakb/automation-rules-fail-with-an-error-status-in-jsm-data-center-1142442565.html">Automation rules fail with an ERROR status in JSM Data Center</a></li><li><a href="/jirakb/notification-jira-service-desk-is-now-jira-service-management-keeps-displaying-1141481688.html">Notification: "Jira Service Desk is now Jira Service Management" keeps displaying</a></li><li><a href="/jirakb/rest-api-to-update-security-level-in-a-jira-issue-1130373770.html">REST API to update security level in a Jira issue</a></li><li><a href="/jirakb/jira-service-management-project-queues-and-customer-page-are-showing-as-blank-due-to-incompatible-jsm-version-1131087817.html">Jira Service Management project Queues and Customer page are showing as blank due to incompatible JSM version</a></li><li><a href="/jirakb/how-to-get-a-list-of-tickets-excluding-those-with-0-elapsed-time-1127255413.html">How to get a list of tickets excluding those with 0 elapsed time ?</a></li><li><a href="/jirakb/how-to-bulk-recalculate-missing-slas-1127253245.html">How to bulk recalculate missing SLAs</a></li><li><a href="/jirakb/some-approvers-cannot-approve-a-jira-service-management-request-which-is-in-an-approval-status-1114819424.html">Some approvers cannot approve a Jira Service Management request which is in an approval status</a></li><li><a href="/jirakb/the-request-type-dropdown-in-edit-request-type-action-in-automation-rules-is-missing-some-request-types-1115680212.html">The Request Type dropdown in "Edit Request Type" action in automation rules is missing some Request Types</a></li><li><a href="/jirakb/duplicate-approve-decline-button-and-content-in-approval-email-notification-in-jira-service-management-1115680195.html">Duplicate Approve / Decline button and content in Approval email notification in Jira Service Management</a></li><li><a href="/jirakb/some-customers-don-t-receive-notification-with-custom-templates-in-jsm-1116292279.html">Some customers don't receive notification with custom templates in JSM</a></li><li><a href="/jirakb/reply-to-a-notification-is-added-as-internal-comment-on-a-service-management-ticket-if-the-user-has-jira-license-1114814384.html">Reply-to a notification is added as internal comment on a Service Management ticket if the user has Jira License</a></li><li><a href="/jirakb/how-to-disable-rich-text-editor-rte-in-customer-portal-in-jira-service-management-4-15-0+-1116286200.html">How to disable Rich Text Editor (RTE) in Customer Portal in Jira Service Management 4.15.0+</a></li><li><a href="/jirakb/jira-service-management-workload-report-not-showing-user-1114808852.html">Jira Service Management workload report not showing user</a></li><li><a href="/jirakb/how-to-get-sla-elapsed-time-from-db-in-jira-server-and-data-center-1114806878.html">How to get SLA Elapsed time from DB in Jira Server and Data Center</a></li><li><a href="/jirakb/custom-javascript-to-enable-web-chat-in-jira-service-desk-customer-portal-pages-1115132893.html">Custom JavaScript to enable web chat in Jira Service Desk Customer Portal pages</a></li><li><a href="/jirakb/the-jsm-mail-handler-creates-new-tickets-instead-of-adding-comments-to-existing-tickets-due-to-invalid-field-context-configuration-1115659794.html">The JSM Mail Handler creates new tickets instead of adding comments to existing tickets due to invalid field context configuration</a></li><li><a href="/jirakb/cannot-remove-hidden-assignee-field-from-request-types-1115652578.html">Cannot remove hidden Assignee field from request types</a></li><li><a href="/jirakb/mail-queue-size-growing-when-office-365-mailbox-is-used-1108489269.html">Mail Queue size growing when Office 365 mailbox is used</a></li><li><a href="/jirakb/sla-is-not-visible-in-customer-portal-in-jira-service-management-1108485260.html">SLA is not visible in customer portal in Jira Service Management</a></li><li><a href="/jirakb/the-jira-service-management-request-detail-page-freezes-after-a-request-is-created-when-using-firefox-or-safari-1108679025.html">The Jira Service Management request detail page freezes after a request is created when using Firefox or Safari</a></li><li><a href="/jirakb/knowledge-base-articles-cannot-be-displayed-from-the-customer-portal-due-to-incorrect-application-link-configuration-1108479131.html">Knowledge base articles cannot be displayed from the Customer Portal due to incorrect application link configuration</a></li><li><a href="/jirakb/troubleshooting-common-issues-related-to-knowledge-base-integration-between-jira-service-management-and-confluence-1103438849.html">Troubleshooting common issues related to knowledge base integration between Jira Service Management and Confluence</a></li><li><a href="/jirakb/users-are-required-to-log-into-confluence-to-be-able-to-view-knowledge-base-articles-from-the-customer-portal-1103079516.html">Users are required to log into Confluence to be able to view knowledge base articles from the Customer Portal</a></li><li><a href="/jirakb/the-knowledge-base-search-does-not-return-any-result-from-the-customer-portal-for-specific-users-only-1103079473.html">The knowledge base search does not return any result from the Customer Portal for specific users only</a></li><li><a href="/jirakb/the-knowledge-base-search-does-not-return-any-result-from-the-customer-portal-for-any-user-1103437735.html">The knowledge base search does not return any result from the Customer Portal for any user</a></li><li><a href="/jirakb/the-knowledge-base-search-bar-is-missing-from-the-service-management-customer-portal-1103079418.html">The Knowledge base search bar is missing from the Service Management Customer Portal</a></li><li><a href="/jirakb/unable-to-search-knowledge-base-articles-containing-a-colon-character-in-the-service-management-customer-portal-1103437404.html">Unable to search knowledge base articles containing a colon character in the Service Management Customer Portal</a></li><li><a href="/jirakb/knowledge-base-articles-fail-to-open-in-jira-service-management-with-the-error-the-knowledge-base-article-could-not-be-found-1101933423.html">Knowledge Base articles fail to open in Jira Service Management with the error "The knowledge base article could not be found"</a></li><li><a href="/jirakb/unable-to-upgrade-jira-service-management-after-upgrading-jira-software-1096100295.html">Unable to upgrade Jira Service Management after upgrading Jira Software</a></li><li><a href="/jirakb/jira-service-management-server-and-data-center-how-to-disable-the-wiki-renderer-in-the-description-field-of-the-customer-portal-view-1086419212.html">Jira Service Management (Server and Data Center): How to disable the Wiki Renderer in the description field of the Customer Portal View</a></li><li><a href="/jirakb/send-custom-payload-option-missing-from-service-management-automation-1086417986.html">Send custom payload option missing from Service Management Automation</a></li><li><a href="/jirakb/how-to-view-global-kb-usage-in-jira-service-management-1085201067.html">How to view global KB usage in Jira Service Management</a></li><li><a href="/jirakb/error-when-trying-to-configure-a-knowledge-base-in-a-service-management-project-1085200961.html">Error when trying to configure a knowledge base in a Service Management project</a></li><li><a href="/jirakb/500-error-when-trying-to-create-a-request-from-the-service-management-customer-portal-1085195236.html">500 error when trying to create a request from the Service Management Customer Portal</a></li><li><a href="/jirakb/how-to-check-the-mail-audit-log-outside-of-the-jira-ui-1086404896.html">How to check the mail audit log outside of the Jira UI</a></li><li><a href="/jirakb/a-service-management-request-is-not-visible-in-the-customer-portal-due-to-a-security-level-set-in-the-request-1086401536.html">A Service Management Request is not visible in the Customer Portal due to a Security Level set in the request</a></li><li><a href="/jirakb/webhooks-are-not-sent-from-jira-service-management-automation-rules-1087512315.html">Webhooks are not sent from Jira Service Management Automation rules</a></li><li><a href="/jirakb/how-to-upgrade-the-embedded-jira-mobile-plugin-1087511546.html">How to upgrade the embedded Jira Mobile plugin</a></li><li><a href="/jirakb/encounter-the-error-403-forbidden-error-while-loading-this-page-jira-service-desk-is-not-licensed-while-loading-the-customer-portal-1086398170.html">Encounter the error "403 - Forbidden error while loading this page. JIRA Service Desk is not licensed" while loading the customer portal</a></li><li><a href="/jirakb/update-license-type-for-jira-instances-that-have-both-jira-software-and-jira-service-management-1085440409.html">Update License type for Jira instances that have both Jira Software and Jira Service Management</a></li><li><a href="/jirakb/deleted-user-from-active-directory-is-not-synchronised-in-jira-service-management-application-1081352476.html">Deleted user from active directory is not synchronised in Jira Service Management application</a></li><li><a href="/jirakb/how-to-modify-the-jira-service-management-announcement-banner-outside-the-user-interface-1082528601.html">How to modify the Jira Service Management announcement banner outside the user interface</a></li><li><a href="/jirakb/how-to-notify-the-creation-of-issues-to-users-in-jira-or-jira-service-management-1082528104.html">How to notify the creation of issues to users in Jira or Jira Service Management</a></li><li><a href="/jirakb/creating-new-issues-from-the-customer-portal-fails-but-issues-are-created-anyway-in-jira-service-management-1082265523.html">Creating new issues from the Customer Portal fails but issues are created anyway in Jira Service Management</a></li><li><a href="/jirakb/knowledge-base-search-does-not-work-on-the-help-center-while-it-works-on-project-specific-portals-1082262050.html">Knowledge base search does not work on the Help Center while it works on project specific portals</a></li><li><a href="/jirakb/customer-portal-announcement-failed-to-be-updated-1077911418.html">Customer portal announcement failed to be updated</a></li><li><a href="/jirakb/how-to-configure-a-jsm-mail-handler-with-a-shared-mailbox-using-basic-auth-and-what-are-the-most-common-issues-1072483607.html">How to configure a JSM Mail Handler with a shared mailbox using Basic Auth and what are the most common issues?</a></li><li><a href="/jirakb/service-management-customer-notifications-for-new-tickets-have-a-different-sender-than-the-project-name-1072215615.html">Service Management customer notifications for new tickets have a different sender than the project name</a></li><li><a href="/jirakb/resolve-jsm-data-center-queue-issues-1072212462.html">Resolve JSM Data Center Queue Issues</a></li><li><a href="/jirakb/the-customer-portal-is-not-loading-when-jira-is-running-behind-a-reverse-proxy-or-load-balancer-1071819151.html">The Customer Portal is not loading when Jira is running behind a reverse proxy (or Load Balancer)</a></li><li><a href="/jirakb/issue-transitions-performed-by-unrelated-user-1071813892.html">Issue Transitions Performed by Unrelated User</a></li><li><a href="/jirakb/jsm-project-automation-rule-doesn-t-send-any-webhook-1072464263.html">JSM project automation rule doesn't send any webhook</a></li><li><a href="/jirakb/knowledge-base-articles-fail-to-open-from-the-request-form-in-jira-service-management-with-the-error-the-service-desk-you-are-trying-to-view-does-not-exist-1063177933.html">Knowledge Base articles fail to open from the request form in Jira Service Management with the error "The Service Desk you are trying to view does not exist"</a></li><li><a href="/jirakb/email-requests-from-jira-service-management-are-not-processed-1064088976.html">Email requests from Jira Service Management are not processed</a></li><li><a href="/jirakb/cannot-create-or-open-a-specific-issue-type-on-the-jsm-customer-portal-1064087546.html">Cannot create or open a specific issue type on the JSM customer portal</a></li><li><a href="/jirakb/delete-data-from-old-jsm-versions-3-2-and-below-to-unblock-the-upgrade-1063172681.html">Delete data from old JSM versions (3.2 and below) to unblock the upgrade</a></li><li><a href="/jirakb/locating-webhook-url-in-service-management-automation-rules-1056677121.html">Locating WebHook URL in Service Management automation rules</a></li><li><a href="/jirakb/customer-satisfaction-rating-page-is-empty-blank-when-opening-it-from-the-request-resolved-notification-1055688899.html">Customer Satisfaction rating page is empty/blank when opening it from the Request Resolved notification</a></li><li><a href="/jirakb/customer-tab-in-a-service-management-service-desk-project-is-slow-to-load-or-spins-indefinitely-1055688883.html">Customer tab in a Service Management (Service Desk) project is slow to load or spins indefinitely</a></li><li><a href="/jirakb/sla-is-not-stopping-on-issue-transition-1044113815.html">SLA is not stopping on issue transition</a></li><li><a href="/jirakb/opened-and-request-count-is-0-or-requests-are-missing-in-the-customers-page-1044099313.html">Opened and Request count is 0 (or requests are missing) in the Customers page</a></li><li><a href="/jirakb/unable-to-create-a-new-jsm-project-due-to-duplicate-status-1044095859.html">Unable to create a new JSM project due to duplicate status</a></li><li><a href="/jirakb/jira-service-management-installation-or-new-project-creation-failed-with-error-cacheloader-returned-null-for-key-sd_reqtype-1044786847.html">Jira Service Management installation or new project creation failed with error - cacheLoader returned null for key 'SD_REQTYPE'</a></li><li><a href="/jirakb/knowledge-base-articles-cannot-be-displayed-in-the-service-desk-customer-portal-error-refused-to-display-or-didn-t-send-any-data-1043903438.html">Knowledge base articles cannot be displayed in the Service Desk customer portal (error: "Refused to display" or "didn't send any data")</a></li><li><a href="/jirakb/how-to-find-the-usage-of-sla-fields-in-jira-service-management-and-how-to-delete-unused-field-1041828257.html">How to find the usage of SLA fields in Jira Service Management and how to delete unused field</a></li><li><a href="/jirakb/xml-restoration-failed-as-jira-is-unable-to-clean-the-cache-directory-1038779790.html">XML restoration failed as Jira is unable to clean the cache directory</a></li><li><a href="/jirakb/the-approval-notification-is-not-sent-when-a-service-management-request-is-waiting-for-an-approval-1031835729.html">The Approval notification is not sent when a Service Management Request is waiting for an approval</a></li><li><a href="/jirakb/application-link-not-working-when-linking-to-jira-service-management-1027127529.html">Application Link not working when linking to Jira Service Management</a></li><li><a href="/jirakb/customer-notifications-not-sent-from-some-jira-service-management-projects-due-to-installed-translation-packs-1026040841.html">Customer notifications not sent from some Jira Service Management projects due to installed translation packs</a></li><li><a href="/jirakb/how-to-find-out-how-many-jira-service-management-customer-satisfaction-survey-has-been-sent-1026039994.html">How to find out how many Jira Service Management Customer Satisfaction Survey has been sent</a></li><li><a href="/jirakb/jira-service-management-automation-rules-not-working-1004951032.html">Jira Service Management Automation Rules not working</a></li><li><a href="/jirakb/jira-service-management-project-queues-are-slow-1005323328.html">Jira Service Management project queues are slow</a></li><li><a href="/jirakb/creating-a-kanban-board-for-a-jsm-project-in-data-center-1001823609.html">Creating a Kanban board for a JSM project in Data Center</a></li><li><a href="/jirakb/in-which-directory-service-management-customer-account-is-created-998890327.html">In which directory Service Management Customer account is created</a></li><li><a href="/jirakb/allow-service-management-to-process-forwarded-email-994316965.html">Allow Service Management To Process Forwarded Email</a></li><li><a href="/jirakb/navigating-to-the-customer-portal-redirects-users-to-servicedesk-customer-portal-0-993923412.html">Navigating to the customer portal redirects users to /servicedesk/customer/portal/0</a></li><li><a href="/jirakb/enabling-notifications-for-agents-acting-as-customers-987144325.html">Enabling notifications for agents acting as customers</a></li><li><a href="/jirakb/jira-service-management-customer-notification-rule-is-saving-to-the-wrong-rule-986876005.html">Jira Service Management Customer notification rule is saving to the wrong rule</a></li><li><a href="/jirakb/deadlocking-in-jira-service-management-when-frequently-updating-the-same-issue-979428323.html">Deadlocking in Jira Service Management when frequently updating the same issue</a></li><li><a href="/jirakb/investigating-your-jira-service-management-for-attempts-to-exploit-security-vulnerability-cve-2019-15004-979424521.html">Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15004</a></li><li><a href="/jirakb/investigating-your-jira-service-management-for-attempts-to-exploit-security-vulnerability-cve-2019-15003-979410350.html">Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-15003</a></li><li><a href="/jirakb/missing-default-priority-scheme-causes-jira-service-management-projects-to-fail-to-create-978205123.html">Missing Default Priority Scheme causes Jira Service Management projects to fail to create</a></li><li><a href="/jirakb/jira-service-management-upgrade-failed-with-error-failed-to-resolve-plugin-dependencies-within-obr-976167369.html">Jira Service Management Upgrade Failed With Error "Failed to resolve plugin dependencies within OBR"</a></li><li><a href="/jirakb/canned-responses-are-no-longer-available-976167282.html">Canned Responses Are No Longer Available</a></li><li><a href="/jirakb/investigating-your-jira-service-management-for-attempts-to-exploit-security-vulnerability-cve-2019-14994-976163841.html">Investigating your Jira Service Management for attempts to exploit security vulnerability CVE-2019-14994</a></li><li><a href="/jirakb/service-management-agents-will-be-treated-as-customers-by-jira-service-management-970264344.html">Service Management Agents will be treated as customers by Jira Service Management</a></li><li><a href="/jirakb/sla-does-not-work-even-though-it-matches-the-start-stop-conditions-969517692.html">SLA does not Work even though it matches the Start/Stop Conditions</a></li><li><a href="/jirakb/service-management-email-request-unexpected-error-while-running-action-as-user-error-967873270.html">Service Management Email Request "Unexpected error while running action as user" Error</a></li><li><a href="/jirakb/adding-or-removing-values-for-the-customer-request-channel-field-used-in-jira-service-management-967322091.html">Adding or removing values for the customer request channel field used in Jira Service Management</a></li><li><a href="/jirakb/when-granting-permissions-the-service-management-customer-portal-access-permission-is-missing-966051663.html">When granting permissions, the Service Management Customer Portal Access Permission is missing</a></li><li><a href="/jirakb/500-error-accessing-email-requests-in-jsm-data-center-963671694.html">500 Error Accessing Email Requests in JSM Data Center</a></li><li><a href="/jirakb/how-sla-goals-report-vs-sla-success-rate-report-is-calculated-in-jira-service-management-963652304.html">How SLA goals report vs SLA success rate report is calculated in Jira Service Management</a></li><li><a href="/jirakb/troubleshooting-jira-service-management-license-issues-962965344.html">Troubleshooting Jira Service Management license issues</a></li><li><a href="/jirakb/locating-jira-service-management-s-knowledge-base-search-statistics-through-the-database-957977997.html">Locating Jira Service Management's Knowledge Base search statistics through the database</a></li><li><a href="/jirakb/blank-page-when-accessing-automation-in-jira-service-management-project-settings-with-nonuniqueresultexception-in-the-logs-957975261.html">Blank page when accessing Automation in Jira Service Management project settings with NonUniqueResultException in the logs</a></li><li><a href="/jirakb/jira-service-management-unable-to-create-it-service-management-projects-with-nullpointer-exception-957499065.html">Jira Service Management, unable to create IT Service Management projects with Nullpointer exception</a></li><li><a href="/jirakb/the-customer-satisfaction-survey-is-not-sent-when-a-service-management-request-is-resolved-954258231.html">The Customer Satisfaction survey is not sent when a Service Management request is resolved</a></li><li><a href="/jirakb/getting-the-error-field-does-not-belong-to-the-request-type-when-clicking-on-edit-fields-to-edit-a-service-management-request-type-954256922.html">Getting the error "Field does not belong to the Request Type." when clicking on "Edit fields" to edit a Service Management Request Type</a></li><li><a href="/jirakb/canned-response-button-missing-from-the-comment-section-952626130.html">Canned Response button missing from the comment section</a></li><li><a href="/jirakb/kb-settings-are-broken-when-the-server-id-of-the-linked-confluence-is-changed-951417253.html">KB settings are broken when the server ID of the linked Confluence is changed</a></li><li><a href="/jirakb/how-to-allow-non-access-users-to-transition-a-service-management-request-via-email-951395565.html">How to allow non-access users to transition a Service Management request via email</a></li><li><a href="/jirakb/issue-statuses-with-no-category-are-auto-generated-by-jira-service-management-949231217.html">Issue Statuses with (No Category) are auto-generated by Jira Service Management</a></li><li><a href="/jirakb/revert-sla-rendering-improvement-changes-in-jira-service-management-943970007.html">Revert SLA rendering improvement changes in Jira Service Management</a></li><li><a href="/jirakb/error-failed-to-send-request-to-the-knowledge-base-server-943525845.html">Error "Failed to send request to the knowledge base server."</a></li><li><a href="/jirakb/how-to-set-request-type-when-creating-an-issue-via-rest-api-using-rest-api-2-issue-endpoint-938041214.html">How to set Request Type when creating an issue via REST API using /rest/api/2/issue endpoint</a></li><li><a href="/jirakb/jira-service-management-automation-page-fails-to-render-with-http-400-error-938025154.html">Jira Service Management Automation page fails to render with HTTP 400 error</a></li><li><a href="/jirakb/closed-access-service-projects-slow-user-picker-search-935389758.html">Closed Access service projects, slow user picker search</a></li><li><a href="/jirakb/replying-to-emails-in-the-sent-folder-doesn-t-add-a-comment-to-the-created-request-933708251.html">Replying to Emails in the Sent Folder Doesn't Add a Comment to the Created Request</a></li><li><a href="/jirakb/how-to-change-the-sender-s-name-of-the-service-management-notifications-933708029.html">How to Change the Sender's Name of the Service Management Notifications</a></li><li><a href="/jirakb/how-to-identify-the-project-related-to-the-service-management-displayed-in-the-customer-portal-932385968.html">How to identify the Project related to the Service Management displayed in the Customer Portal</a></li><li><a href="/jirakb/jira-service-management-shows-500-error-on-requests-page-931234256.html">Jira Service Management shows 500 error on "Requests" page</a></li><li><a href="/jirakb/attachment-field-is-not-appearing-on-customer-portal-when-creating-new-requests-or-you-can-not-add-it-on-request-types-927728644.html">Attachment field is not appearing on Customer Portal when creating new requests or you can not add it on Request types</a></li><li><a href="/jirakb/configuring-mail-channel-for-comments-only-921472568.html">Configuring mail channel for comments only</a></li><li><a href="/jirakb/403-forbidden-error-when-viewing-attachments-via-portal-915479809.html">403 - Forbidden error when viewing attachments via portal</a></li><li><a href="/jirakb/we-were-unable-to-submit-your-request-905096425.html">We were unable to submit your request</a></li><li><a href="/jirakb/in-jira-service-management-knowledge-base-articles-have-a-red-padlock-for-certain-users-and-cannot-be-shared-902497388.html">In Jira Service Management, Knowledge Base Articles have a red padlock for certain users and cannot be shared</a></li><li><a href="/jirakb/unable-to-create-it-service-management-type-of-project-896579345.html">Unable to create IT Service Management type of project</a></li><li><a href="/jirakb/service-management-sla-is-not-paused-but-rather-restarted-895059898.html">Service Management SLA is not Paused but Rather Restarted</a></li><li><a href="/jirakb/the-error-we-re-having-trouble-communicating-with-the-application-is-thrown-when-trying-to-create-a-knowledge-base-article-from-a-jira-service-management-ticket-892611073.html">The error "We're having trouble communicating with the application" is thrown when trying to create a knowledge base article from a Jira Service Management ticket</a></li><li><a href="/jirakb/making-jira-service-management-read-mails-that-are-already-read-891139597.html">Making Jira Service Management Read Mails that are Already Read</a></li><li><a href="/jirakb/comment-visibility-dropdown-get-displayed-on-comment-field-of-sd-issue-883158273.html">Comment visibility dropdown get displayed on comment field of SD issue</a></li><li><a href="/jirakb/service-desk-agents-are-not-able-to-add-customers-to-an-organization-881515279.html">Service Desk Agents are not able to add customers to an Organization</a></li><li><a href="/jirakb/how-to-disable-the-notification-for-requests-shared-to-the-organization-881657657.html">How to disable the notification for requests shared to the organization</a></li><li><a href="/jirakb/after-upgrading-service-management-seeing-error-customer-notifications-missing-874754406.html">After upgrading Service Management, seeing error "Customer notifications missing"</a></li><li><a href="/jirakb/service-management-is-stuck-at-loading-after-upgrade-to-version-3-3-873891708.html">Service Management is stuck at loading after upgrade to version 3.3</a></li><li><a href="/jirakb/automation-page-keeps-loading-873922785.html">Automation page keeps loading</a></li><li><a href="/jirakb/how-to-add-the-escalate-this-issue-link-to-a-service-management-request-872136162.html">How to add the 'Escalate this issue' link to a Service Management request</a></li><li><a href="/jirakb/unable-to-search-knowledge-articles-by-using-non-latin-words-in-the-customer-portal-or-the-agent-view-869180657.html">Unable to search knowledge articles by using non-latin words in the Customer Portal or the agent view</a></li><li><a href="/jirakb/list-of-supported-custom-fields-for-request-types-in-jira-service-management-customer-portals-867182673.html">List of supported custom fields for request types in Jira Service Management customer portals</a></li><li><a href="/jirakb/service-management-project-s-navigation-bar-shows-unable-to-render-element-due-to-an-error-even-though-required-upgrade-tasks-are-fulfilled-858760681.html">Service Management project's navigation bar shows "Unable to render element due to an error" even though required upgrade tasks are fulfilled</a></li><li><a href="/jirakb/how-to-install-jira-service-management-in-existing-jira-instance-849158594.html">How to install Jira Service Management in existing Jira instance</a></li><li><a href="/jirakb/configure-custom-url-for-the-jira-service-management-customer-portal-847755218.html">Configure custom URL for the Jira Service Management customer portal</a></li><li><a href="/jirakb/jira-service-management-3-x-customer-portal-is-showing-up-as-a-blank-page-847349401.html">Jira Service Management 3.x Customer Portal is showing up as a blank page</a></li><li><a href="/jirakb/unable-to-render-element-error-in-navigation-bar-after-upgrading-jira-service-management-845943102.html">Unable to render element error in navigation bar after upgrading Jira Service Management</a></li><li><a href="/jirakb/couldn-t-create-jira-service-management-project-due-to-an-unknown-error-839985610.html">Couldn't Create Jira Service Management Project Due To An Unknown Error</a></li><li><a href="/jirakb/attachment-links-in-the-customer-notification-emails-sent-from-service-management-are-not-accessible-830149938.html">Attachment Links in the Customer Notification Emails sent from Service Management are not accessible</a></li><li><a href="/jirakb/getting-the-message-this-api-is-experimental-when-using-the-jira-service-management-rest-api-829051830.html">Getting the message "This API is experimental" when using the Jira Service Management Rest API</a></li><li><a href="/jirakb/missing-slas-in-jira-service-management-828790603.html">Missing SLAs in Jira Service Management</a></li><li><a href="/jirakb/cannot-create-jira-service-management-automation-rules-829039663.html">Cannot create Jira Service Management Automation Rules</a></li><li><a href="/jirakb/jira-service-management-stops-creating-tickets-from-incoming-email-829037111.html">Jira Service Management stops creating tickets from incoming email</a></li><li><a href="/jirakb/jira-service-management-don-t-trigger-notification-in-certain-status-829033364.html">Jira Service Management don't trigger notification in certain status</a></li><li><a href="/jirakb/jira-service-management-stops-processing-emails-827122816.html">Jira Service Management stops processing emails</a></li><li><a href="/jirakb/failed-to-enable-service-management-plugin-with-an-error-cannot-start-plugin-com-atlassian-servicedesk-826884408.html">Failed to enable service management plugin with an error : "Cannot start plugin: com.atlassian.servicedesk"</a></li><li><a href="/jirakb/how-to-calculate-average-time-to-resolution-sla-for-service-management-826873132.html">How to calculate Average Time to Resolution SLA for Service Management</a></li><li><a href="/jirakb/email-requests-are-not-creating-issues-in-service-management-824154048.html">Email requests are not creating issues in Service Management</a></li><li><a href="/jirakb/error-in-installing-jira-service-management-license-824148230.html">Error in installing Jira Service Management License.</a></li><li><a href="/jirakb/not-receiving-e-mail-request-in-jira-service-management-using-exchange-819725742.html">Not receiving e-mail request in Jira Service Management using Exchange</a></li><li><a href="/jirakb/jira-service-management-queues-return-empty-page-820117845.html">Jira Service Management Queues return empty page</a></li><li><a href="/jirakb/jira-throws-an-unable-to-compile-soy-templates-exception-when-creating-a-service-management-project-816515177.html">Jira Throws an Unable to Compile Soy Templates Exception When Creating a Service Management Project</a></li><li><a href="/jirakb/unable-to-set-up-email-channel-email-is-currently-used-by-another-service-management-project-814196626.html">Unable to set up Email Channel: Email is currently used by another Service Management project</a></li><li><a href="/jirakb/how-to-bulk-create-jira-service-management-customers-808485722.html">How to bulk create Jira Service Management Customers</a></li><li><a href="/jirakb/how-to-configure-jira-service-management-to-process-old-emails-806455097.html">How to configure Jira Service Management to process old emails</a></li><li><a href="/jirakb/servicedesk-existing-project-fails-to-load-500-error-runtimeexception-800703390.html">ServiceDesk, Existing Project Fails To Load, 500 error, RuntimeException</a></li><li><a href="/jirakb/jira-service-management-app-fails-to-load-on-startup-800703376.html">Jira Service Management app fails to load on startup</a></li><li><a href="/jirakb/user-automatically-added-to-customer-list-even-though-customer-portal-configure-as-private-794203852.html">User automatically added to Customer List even though Customer Portal configure as private</a></li><li><a href="/jirakb/how-to-set-keep-me-logged-in-checkbox-to-disabled-by-default-in-jira-service-desk-customer-portal-792305989.html">How to set "keep me logged in" checkbox to disabled by default in Jira Service Desk customer portal?</a></li><li><a href="/jirakb/troubleshoot-incoming-mail-in-jira-service-management-790960076.html">Troubleshoot incoming mail in Jira Service Management</a></li><li><a href="/jirakb/jira-service-management-comment-automatically-set-to-internal-at-resolve-state-785327819.html">Jira Service Management Comment automatically set to Internal at Resolve state</a></li><li><a href="/jirakb/how-to-troubleshoot-slas-in-jira-service-management-785326555.html">How to Troubleshoot SLAs in Jira Service Management</a></li><li><a href="/jirakb/jira-service-management-data-center-how-to-retrieve-internal-or-external-comments-781385851.html">Jira Service Management Data Center: How to Retrieve Internal or External Comments</a></li><li><a href="/jirakb/how-to-fix-language-change-for-statuses-in-service-management-776660500.html">How to Fix Language Change for Statuses in Service Management</a></li><li><a href="/jirakb/how-to-configure-notifications-for-custom-threshold-before-slas-breach-777027021.html">How to configure notifications for custom threshold before SLAs breach</a></li><li><a href="/jirakb/jira-service-management-error-something-has-gone-wrong-with-your-request-if-symptoms-persist-contact-your-system-administrator-777026960.html">Jira Service Management - Error Something Has Gone Wrong With Your Request. If Symptoms Persist Contact Your System Administrator</a></li><li><a href="/jirakb/customers-are-unable-to-add-participants-to-a-jira-service-management-request-777027039.html">Customers are unable to add participants to a Jira Service Management request</a></li><li><a href="/jirakb/jira-service-management-report-shows-spike-at-end-777026987.html">Jira Service Management Report Shows Spike At End</a></li><li><a href="/jirakb/jira-service-management-add-on-hangs-during-installation-777026970.html">Jira Service Management add-on hangs during installation</a></li><li><a href="/jirakb/requests-are-not-visible-in-the-customer-portal-due-to-empty-request-type-in-jira-service-management-777026993.html">Requests are not visible in the Customer Portal due to empty Request Type in Jira Service Management</a></li><li><a href="/jirakb/using-drag-and-drop-plugin-1-0-3-breaks-report-charts-in-jira-service-management-740262697.html">Using Drag and Drop plugin(1.0.3) breaks Report charts in Jira Service Management</a></li><li><a href="/jirakb/user-automatically-become-an-agent-777026950.html">User Automatically Become an Agent</a></li><li><a href="/jirakb/how-to-export-the-email-from-jira-email-processor-plugin-jepp-777027033.html">How to Export The Email From Jira Email Processor Plugin (JEPP)</a></li><li><a href="/jirakb/how-to-prevent-customers-who-are-added-to-a-jira-service-management-project-portal-from-receiving-an-invitation-email-777027023.html">How to prevent customers who are added to a Jira Service Management project/portal from receiving an invitation email</a></li><li><a href="/jirakb/how-to-solve-jira-service-management-mail-loops-720411603.html">How to solve Jira Service Management mail loops</a></li><li><a href="/jirakb/respond-to-customer-and-internal-comment-tabs-missing-from-comment-in-jira-service-management-777026999.html">Respond to Customer and Internal Comment tabs missing from comment in Jira Service Management</a></li><li><a href="/jirakb/how-to-fix-this-service-project-may-not-work-as-expected-error-777027034.html">How to fix This service project may not work as expected error</a></li><li><a href="/jirakb/raise-request-on-behalf-of-customer-not-searching-for-users-777026978.html">Raise Request on Behalf of Customer Not Searching for Users</a></li><li><a href="/jirakb/jira-service-management-fails-to-start-with-a-timeout-error-after-its-installation-777026967.html">Jira Service Management Fails to Start with a Timeout error after its Installation</a></li><li><a href="/jirakb/how-to-rename-slas-777027027.html">How to rename SLAs</a></li><li><a href="/jirakb/how-to-globally-disable-creation-of-service-projects-777027028.html">How to Globally Disable Creation of service projects</a></li><li><a href="/jirakb/workflow-properties-in-jira-service-management-701596238.html">Workflow Properties in Jira Service Management</a></li><li><a href="/jirakb/troubleshoot-customer-notifications-in-jira-service-management-projects-777026983.html">Troubleshoot customer notifications in Jira Service Management projects</a></li><li><a href="/jirakb/customers-cannot-log-into-the-service-desk-customer-portal-due-to-the-error-your-username-and-password-are-incorrect-777026935.html">Customers cannot log into the Service Desk Customer portal due to the error "your username and password are incorrect"</a></li><li><a href="/jirakb/changing-theme-and-branding-colors-in-jira-service-management-683543046.html">Changing theme and branding colors in Jira Service Management</a></li><li><a href="/jirakb/service-management-customers-will-count-towards-jira-users-license-if-default-group-memberships-is-configured-777027054.html">Service Management Customers will count towards jira-users license if "Default Group Memberships" is configured</a></li><li><a href="/jirakb/disable-forgotten-your-password-in-jira-service-management-data-center-777026976.html">Disable "Forgotten your Password" in Jira Service Management Data Center</a></li><li><a href="/jirakb/unable-to-add-user-to-group-error-while-creating-a-new-service-management-777027044.html">Unable to add user to group error while creating a new Service Management</a></li><li><a href="/jirakb/knowledge-base-searches-still-use-the-old-application-link-url-on-the-customer-portal-777026934.html">Knowledge Base searches still use the old Application Link URL on the Customer Portal</a></li><li><a href="/jirakb/how-to-configure-notifications-for-breached-slas-in-jira-service-management-777027020.html">How to configure notifications for breached SLAs in Jira Service Management</a></li></ul></li><li><a href="/jirakb/assets-in-jira-service-management-cloud-knowledge-base-1282250421.html">Assets in Jira Service Management Cloud Knowledge Base</a><ul class="childpages-macro"><li><a href="/jirakb/jira-service-management-automation-rule-to-delete-assets-objects-using-rest-api-command-1502348161.html">Jira service management automation rule to delete assets objects using REST API command</a></li><li><a href="/jirakb/how-to-calculate-the-sum-of-asset-objects-in-jira-using-automation-and-lookupobjects-1443037224.html">How to Calculate the Sum of Asset Objects in Jira Using Automation and LookupObjects</a></li><li><a href="/jirakb/grouping-asset-objects-for-selection-in-the-multi-select-asset-custom-field-1431961891.html">Grouping Asset Objects for Selection in the Multi-Select Asset Custom Field</a></li><li><a href="/jirakb/assets-custom-field-return-we-couldn-t-fetch-any-objects-for-this-field-error-in-jira-service-management-cloud-1417150893.html">Assets custom field return "We couldn't fetch any objects for this field" error in JIRA Service Management Cloud</a></li><li><a href="/jirakb/searching-an-assets-object-throws-an-error-we-couldn-t-complete-the-search-for-your-objects-1402669850.html">Searching an Assets object throws an error "We couldn't complete the search for your objects"</a></li><li><a href="/jirakb/error-invalid-group-s-when-adding-value-in-a-group-type-attribute-of-an-assets-object-1384135615.html">Error "Invalid Group(s)" when adding value in a group-type attribute of an Assets object</a></li><li><a href="/jirakb/what-happens-to-assets-when-jsm-plan-is-downgraded-to-standard-free-1402408380.html">What happens to Assets when JSM plan is downgraded to Standard/Free?</a></li><li><a href="/jirakb/agent-sees-unknown-user-for-user-type-attributes-in-an-assets-object-1384129829.html">Agent sees "Unknown user" for user type attributes in an Assets object</a></li><li><a href="/jirakb/reasons-why-assets-reports-might-be-unavailable-on-a-cloud-site-1387860724.html">Reasons why Assets Reports might be unavailable on a cloud site</a></li><li><a href="/jirakb/error-uploading-csv-file-for-jira-service-management-assets-import-1364132192.html">Error uploading CSV file for Jira Service Management Assets import</a></li><li><a href="/jirakb/how-to-create-a-customer-request-via-api-with-forms-and-assets-object-fields-1364132177.html">How to create a Customer Request via API with Forms and Assets object fields</a></li><li><a href="/jirakb/asset-import-failure-error-at-least-one-value-must-be-set-object-label-xxxxxxxxxxx-id-unknown-1319246866.html">Asset Import Failure - Error: At least one value must be set. [Object (Label: xxxxxxxxxxx, Id: Unknown)].</a></li><li><a href="/jirakb/error-when-deleting-assets-status-we-couldnt-delete-your-status-type-1319244667.html">Error when deleting Assets status: We couldn’t delete your status type</a></li><li><a href="/jirakb/identify-requests-created-on-behalf-of-reporter-1318390571.html">Identify requests created on behalf of reporter</a></li><li><a href="/jirakb/how-to-update-the-existing-objects-using-the-csv-import-in-jsm-assets-cloud-1299914393.html">How to update the existing objects using the CSV import in JSM Assets Cloud</a></li><li><a href="/jirakb/automation-action-returning-internal-server-error-when-editing-assets-custom-field-1295385958.html">Automation action returning Internal Server Error when editing Assets custom field</a></li><li><a href="/jirakb/workaround-for-using-smart-value-functions-with-assets-data-in-automations-1283495268.html">Workaround for using smart value functions with Assets data in Automations</a></li><li><a href="/jirakb/how-to-append-objects-to-an-assets-object-attribute-using-automation-1283493731.html">How to Append Objects to an Assets Object Attribute using Automation</a></li><li><a href="/jirakb/automation-rule-fails-to-create-issue-due-to-an-assets-custom-field-validation-error-1283687373.html">Automation rule fails to create issue due to an Assets custom field validation error</a></li><li><a href="/jirakb/how-to-create-multiple-sub-tasks-based-on-a-multi-select-assets-custom-field-using-automation-1272284768.html">How to create multiple sub-tasks based on a multi-select Assets custom field using Automation</a></li><li><a href="/jirakb/assets-formerly-insight-how-to-get-the-ids-of-object-schema-object-type-and-object-from-the-jira-user-interface-1272284260.html">Assets (formerly Insight): How to get the IDs of object schema, object type and object from the Jira User Interface</a></li><li><a href="/jirakb/how-to-use-confluence-attachments-in-jira-automation-1271694878.html">How to use confluence attachments in Jira Automation</a></li><li><a href="/jirakb/automation-to-update-external-asset-platform-field-in-a-jira-issue-based-on-a-user-picker-field-1252333863.html">Automation to update External asset platform field in a Jira issue based on a user picker field</a></li><li><a href="/jirakb/how-to-import-multiple-values-on-a-new-line-in-an-assets-object-attribute-of-type-textarea-using-json-1255445853.html">How to import multiple values on a new line in an Assets object attribute of type TextArea using JSON</a></li><li><a href="/jirakb/rate-limiting-errors-with-assets-external-imports-1252002108.html">Rate Limiting Errors With Assets External Imports</a></li><li><a href="/jirakb/something-s-gone-wrong-error-when-viewing-objects-in-an-object-type-1251411097.html">"Something's gone wrong" error when viewing objects in an object type</a></li><li><a href="/jirakb/troubleshooting-outbound-reference-iql-query-issue-in-post-functions-1251999752.html">Troubleshooting Outbound Reference IQL Query Issue in Post Functions</a></li><li><a href="/jirakb/how-to-copy-from-to-asset-field-value-to-from-jira-text-custom-field-using-automation-for-jsm-assets-cloud-1236938142.html">How to copy from/to Asset field value to/from Jira text custom field using automation for JSM Assets Cloud</a></li><li><a href="/jirakb/asset-import-fails-with-error-rlabs-insight-i18n-constraint-violation-objectattributevaluebean-minone-value-1236929493.html">Asset import fails with Error "rlabs.insight.i18n.constraint.violation.ObjectAttributeValueBean.MinOne.value"</a></li><li><a href="/jirakb/error-when-importing-a-csv-file-to-assets-invalid_file-1236598956.html">Error when importing a CSV File to Assets - "invalid_file"</a></li><li><a href="/jirakb/automatically-create-new-user-type-assets-objects-based-on-your-tickets-reporters-1223824118.html">Automatically create new user type Assets objects based on your tickets reporters</a></li><li><a href="/jirakb/automate-reports-on-assets-using-object-attributes-as-expiring-values-1217201195.html">Automate reports on Assets using Object Attributes as expiring values</a></li><li><a href="/jirakb/find-duplicate-assets-using-aql-1216971340.html">Find "Duplicate" Assets using AQL</a></li><li><a href="/jirakb/how-to-automate-logging-of-asset-value-changes-external-to-assets-1207191427.html">How to Automate Logging of Asset Value Changes External to Assets</a></li><li><a href="/jirakb/how-to-bulk-clone-assets-objects-to-a-different-object-type-or-schema-using-automation-1206560732.html">How to bulk clone Assets objects to a different object type or schema using Automation</a></li><li><a href="/jirakb/how-to-bulk-update-assets-select-type-attribute-values-in-assets-1189491241.html">How to bulk update Assets "select" type attribute values in Assets</a></li><li><a href="/jirakb/how-to-use-aql-placeholder-to-show-options-in-field-b-based-on-the-value-selected-in-field-a-1188757617.html">How to use AQL placeholder to show options in field B based on the value selected in field A</a></li><li><a href="/jirakb/assets-do-not-appear-in-issue-view-after-importing-issues-1178874955.html">Assets do not appear in Issue View after importing issues</a></li><li><a href="/jirakb/what-happens-in-assets-when-an-atlassian-account-linked-to-an-object-is-deactivated-or-deleted-1178872095.html">What happens in Assets when an Atlassian account linked to an Object is deactivated or deleted</a></li><li><a href="/jirakb/how-to-bulk-create-assets-objects-in-the-services-schema-1167844215.html">How to bulk create Assets objects in the Services schema</a></li><li><a href="/jirakb/how-to-lookup-objects-on-an-assets-objects-field-using-values-from-a-select-list-multiple-choices-field-in-automation-1167741110.html">How to lookup Objects on an Assets Objects field using values from a Select List (multiple choices) field in Automation</a></li><li><a href="/jirakb/get-asset-data-in-spreadsheet-and-word-1167741095.html">Get Asset Data in Spreadsheet and Word</a></li><li><a href="/jirakb/how-to-use-standard-custom-field-value-as-a-placeholder-for-insight-custom-field-1167735764.html">How to use Standard Custom field value as a placeholder for Insight Custom field</a></li><li><a href="/jirakb/how-to-automatically-increment-assets-integer-attribute-using-automation-for-assets-1168848373.html">How to automatically increment Assets Integer attribute using Automation for Assets</a></li><li><a href="/jirakb/how-to-sum-up-attributes-value-of-multiple-assets-in-an-objects-custom-field-and-update-it-to-another-jira-field-using-automation-1167700732.html">How to sum up attributes value of multiple assets in an objects custom field and update it to another Jira field using Automation</a></li><li><a href="/jirakb/how-to-use-list-functions-like-size-average-on-assets-object-attributes-in-automation-1167731291.html">How to use list functions (like size, average) on Assets object attributes in Automation</a></li><li><a href="/jirakb/how-to-import-jira-user-attributes-to-assets-via-csv-with-either-atlassian-account-or-customer-ids-1155168694.html">How to import Jira User Attributes to Assets via CSV with either Atlassian Account or Customer IDs</a></li><li><a href="/jirakb/how-to-import-multiple-object-types-in-a-single-import-configuration-in-assets-1157488686.html">How to import multiple object types in a single import configuration in Assets</a></li><li><a href="/jirakb/find-the-previous-attribute-values-when-using-object-updated-trigger-in-an-automation-rule-1155164218.html">Find the previous attribute values when using "Object Updated" trigger in an automation rule</a></li><li><a href="/jirakb/how-to-create-assets-objects-via-rest-api-based-on-different-attribute-type-in-jira-service-management-cloud-1157475506.html">How to create Assets objects via REST API based on different attribute type in JIRA Service Management Cloud</a></li><li><a href="/jirakb/how-to-update-user-type-attribute-of-an-asset-objects-using-automation-after-import-1141505554.html">How to update user type attribute of an Asset objects using Automation after Import</a></li><li><a href="/jirakb/how-to-copy-values-between-assets-object-field-and-multi-select-custom-field-using-automation-1141504943.html">How to copy values between Assets object field and multi-select custom field using Automation</a></li><li><a href="/jirakb/how-to-set-the-affected-services-field-from-referenced-services-on-an-assets-object-attribute-via-automation-for-assets-1155140676.html">How to set the 'Affected Services' field from referenced services on an Assets object attribute via automation for Assets</a></li><li><a href="/jirakb/schedule-assets-import-using-automation-1155466867.html">Schedule Assets import using Automation</a></li><li><a href="/jirakb/jsm-assets-cloud-how-to-filter-assets-object-within-a-issue-based-on-other-object-custom-field-storing-multiple-objects-1142453352.html">JSM Assets Cloud : How to filter Assets object within a issue based on other object custom field storing multiple objects</a></li><li><a href="/jirakb/how-to-append-list-of-objects-to-a-reference-assets-object-attribute-using-automation-1141483722.html">How to append list of objects to a reference Assets object attribute using Automation</a></li><li><a href="/jirakb/how-to-send-a-webhook-from-an-automation-rule-using-assets-object-data-1130372732.html">How to send a webhook from an automation rule using Assets object data</a></li><li><a href="/jirakb/how-to-upload-avatars-on-assets-objects-using-rest-api-1128301129.html">How to upload avatars on Assets objects using REST API</a></li><li><a href="/jirakb/how-to-auto-populate-the-assets-object-field-based-on-the-reporter-field-of-the-ticket-using-automation-1116298907.html">How to auto-populate the Assets object field based on the "Reporter" field of the ticket using automation</a></li><li><a href="/jirakb/exporting-assets-objects-fails-with-error-something-went-wrong-contact-administrator-in-assets-1114819862.html">Exporting Assets objects fails with error "Something went wrong. Contact administrator" in Assets</a></li><li><a href="/jirakb/how-to-upload-csv-import-file-which-has-failed-with-invalid-file-error-in-assets-1114819270.html">How to upload CSV import file which has failed with 'Invalid file' error in Assets</a></li><li><a href="/jirakb/import-created-and-updated-values-of-asset-objects-1115147701.html">Import Created and Updated values of Asset objects</a></li><li><a href="/jirakb/bulk-update-assets-object-custom-fields-via-external-system-import-1114804281.html">Bulk update Assets Object custom fields via External System Import</a></li><li><a href="/jirakb/how-to-create-issues-with-assets-custom-field-using-jira-service-management-api-1107635870.html">How to create issues with Assets Custom Field using Jira Service Management API</a></li><li><a href="/jirakb/automation-rule-doesn-t-assign-any-values-to-the-asset-object-custom-field-when-triggered-by-the-schedule-1107629804.html">Automation rule doesn't assign any values to the Asset object custom field when triggered by the schedule</a></li><li><a href="/jirakb/using-automation-to-edit-assets-custom-field-by-matching-text-from-issue-description-1108675567.html">Using automation to edit Assets custom field by matching text from issue description</a></li><li><a href="/jirakb/how-to-import-assets-object-types-with-attributes-referencing-existing-objects-1095240988.html">How to import Assets object types with attributes referencing existing objects</a></li><li><a href="/jirakb/error-could-not-fetch-assets-objects-in-assets-object-custom-field-1086418745.html">Error "Could not fetch Assets objects" in Assets object custom field</a></li><li><a href="/jirakb/how-to-auto-populate-attributes-into-assets-custom-field-using-automation-1085208173.html">How to auto populate attributes into Assets custom field using Automation</a></li><li><a href="/jirakb/how-to-update-asset-object-attribute-using-automation-with-values-from-associated-jira-issue-1085200114.html">How to update Asset object attribute using automation with values from associated Jira issue</a></li><li><a href="/jirakb/workarounds-to-automatically-link-the-asset-object-to-jira-issues-1079345661.html">Workarounds to automatically link the Asset object to Jira issues</a></li><li><a href="/jirakb/how-to-update-object-status-to-expired-using-automation-in-assets-1072219008.html">How to update object status to expired using automation in Assets</a></li><li><a href="/jirakb/how-to-update-object-attribute-values-using-automation-in-jsm-assets-1072218921.html">How to update object attribute values using automation in JSM Assets</a></li><li><a href="/jirakb/how-to-auto-populate-approvers-from-asset-objects-attributes-using-automation-in-assets-1072474097.html">How to auto-populate approvers from Asset objects attributes using automation in Assets</a></li><li><a href="/jirakb/how-to-edit-quantity-attribute-of-assets-objects-using-automation-for-assets-in-cloud-1069029125.html">How to edit Quantity attribute of Assets Objects using automation for Assets in Cloud</a></li><li><a href="/jirakb/not-able-to-load-object-specific-components-in-automation-rule-error-loading-component-1069877654.html">Not able to load object specific components in automation rule: "Error loading component"</a></li></ul></li><li><a href="/jirakb/how-to-find-the-request-type-associated-to-a-jira-issue-using-sql-query-1180150449.html">How to find the Request Type associated to a Jira issue using SQL query</a></li><li><a href="/jirakb/jira-assets-discovery-knowledge-base-1054999593.html">Jira Assets Discovery Knowledge Base</a><ul class="childpages-macro"><li><a href="/jirakb/cannot-edit-agent-cfg-when-setting-up-asset-discovery-agent-1477575095.html">Cannot edit agent.cfg when setting up Asset Discovery Agent</a></li><li><a href="/jirakb/limited-information-collected-for-snmp-devices-using-assets-discovery-1476624834.html">Limited information collected for SNMP devices using Assets Discovery</a></li><li><a href="/jirakb/how-to-set-up-a-windows-user-with-minimal-permissions-for-connecting-to-remote-hosts-in-the-assets-discovery-tool-1456341446.html">How to set up a Windows user with minimal permissions for connecting to remote hosts in the Assets Discovery tool</a></li><li><a href="/jirakb/discovery-agent-on-devices-with-multiple-network-interfaces-1443040199.html">Discovery Agent on devices with multiple network interfaces</a></li><li><a href="/jirakb/assets-discovery-throws-unhealthy-invalid-network-message-signature-message-is-corrupted-or-invalid-agent-token-was-specified-when-an-agent-is-reinstalled-1431241546.html">Assets discovery throws "Unhealthy. Invalid network message signature. Message is corrupted or invalid agent token was specified" when an agent is reinstalled.</a></li><li><a href="/jirakb/some-custom-pattern-files-are-not-appearing-in-the-pattern-settings-tab-anymore-after-updating-discovery-tool-from-2-x-to-3-x-and-above-1425055683.html">Some custom pattern files are not appearing in the Pattern settings tab anymore after updating Discovery Tool from 2.x to 3.x and above</a></li><li><a href="/jirakb/assets-understanding-the-discovery-object-hash-calculations-1426424649.html">Assets: Understanding the Discovery Object Hash Calculations</a></li><li><a href="/jirakb/discovery-tool-or-collector-export-to-cloud-fails-at-the-step-to-upload-file-to-media-server-1426032118.html">Discovery Tool or Collector export to Cloud fails at the step to upload file to Media Server</a></li><li><a href="/jirakb/assets-discovery-pattern-customization-how-to-add-operating-system-information-to-host-objects-in-assets-data-center-cloud-1416824273.html">Assets Discovery Pattern customization: How to add Operating system information to host objects in Assets Data Center / Cloud</a></li><li><a href="/jirakb/resolving-access-is-denied-errors-in-assets-discovery-tool-with-powershell-patterns-1402421369.html">Resolving "Access is Denied" Errors in Assets Discovery Tool with PowerShell patterns</a></li><li><a href="/jirakb/assets-discovery-scan-is-stuck-1402408836.html">Assets Discovery scan is stuck</a></li><li><a href="/jirakb/assets-discovery-agent-throws-value-cannot-be-null-parameter-name-localaddr-error-when-starting-1388160702.html">Assets Discovery agent throws "Value cannot be null. Parameter name: localaddr" error when starting</a></li><li><a href="/jirakb/assets-discovery-fails-to-export-to-jira-service-management-cloud-with-the-error-failed-to-get-fetchuploadcredentials-1369444944.html">Assets Discovery fails to export to Jira Service Management Cloud with the error "Failed to get FetchUploadCredentials"</a></li><li><a href="/jirakb/how-to-find-details-of-assets-discovery-agent-1318393125.html">How to find details of Assets Discovery Agent</a></li><li><a href="/jirakb/discoremote-cmd-commands-are-detected-using-asset-discovery-1318390346.html">discoRemote.cmd commands are detected using Asset Discovery</a></li><li><a href="/jirakb/assets-discovery-using-correct-key-for-sftp_rsa-export-type-1267663111.html">Assets Discovery: Using correct key for SFTP_RSA Export type</a></li><li><a href="/jirakb/how-to-prevent-jira-insight-assets-discovery-scans-to-time-out-when-retrieving-users-and-groups-from-windows-hosts-1235851200.html">How to prevent Jira Insight/Assets Discovery scans to time out when retrieving users and groups from Windows hosts</a></li><li><a href="/jirakb/how-to-configure-assets-discovery-on-non-gui-linux-1224639864.html">How to configure Assets Discovery on non GUI Linux</a></li><li><a href="/jirakb/assets-discovery-step-by-step-1216974055.html">Assets Discovery step by step</a></li><li><a href="/jirakb/how-to-copy-configuration-files-between-discovery-tool-and-discovery-agents-1189784317.html">How to copy configuration files between Discovery Tool and Discovery Agents</a></li><li><a href="/jirakb/how-to-set-issue-security-level-depending-on-an-assets-object-attribute-1180148929.html">How to set Issue security level depending on an Assets object attribute</a></li><li><a href="/jirakb/how-discovery-agents-can-export-to-cloud-instance-1180142287.html">How discovery Agents can export to Cloud instance</a></li><li><a href="/jirakb/discovery-tool-collector-export-to-cloud-network-troubleshooting-guide-1180141196.html">Discovery Tool / Collector - Export to Cloud: Network troubleshooting guide</a></li><li><a href="/jirakb/how-to-install-discovery-agents-unattended-1157176037.html">How to install Discovery Agents unattended</a></li><li><a href="/jirakb/assets-discovery-using-sftp_rsa-export-type-requirements-1155144475.html">Assets Discovery: Using SFTP_RSA Export type requirements</a></li><li><a href="/jirakb/assets-discovery-macbook-not-being-scanned-1141495910.html">Assets Discovery - MACBook not being scanned</a></li><li><a href="/jirakb/assets-discovery-creating-duplicate-objects-troubleshooting-guide-1141495846.html">Assets Discovery Creating Duplicate Objects - Troubleshooting guide</a></li><li><a href="/jirakb/how-assets-discovery-collect-active-nics-data-1142443673.html">How Assets Discovery collect active NICs data</a></li><li><a href="/jirakb/assets-discovery-overview-1142426234.html">Assets Discovery overview</a></li><li><a href="/jirakb/failed-to-connect-during-to-access-is-denied-in-assets-discovery-1125877458.html">Failed to connect during to: Access is denied in Assets Discovery</a></li><li><a href="/jirakb/could-not-find-key-file-error-message-within-assets-discovery-1116302589.html">Could not find key file error message within Assets Discovery</a></li><li><a href="/jirakb/manually-mapping-discovery-data-data-source-column-shows-error-the-data-locator-is-required-1115153495.html">Manually mapping discovery data: Data source column shows error "The data locator is required"</a></li><li><a href="/jirakb/how-assets-discovery-scans-hypervisors-1114811940.html">How Assets Discovery scans hypervisors</a></li><li><a href="/jirakb/how-to-split-hosts-based-on-operating-system-assets-discovery-1115137318.html">How to split hosts based on Operating System - Assets Discovery</a></li><li><a href="/jirakb/assets-discovery-scans-failed-with-method-not-found-exceptions-1097174641.html">Assets Discovery scans failed with "Method not found" exceptions</a></li><li><a href="/jirakb/how-to-update-the-next-scan-date-time-of-a-discovery-agent-1096092324.html">How to update the next scan date/time of a Discovery Agent</a></li><li><a href="/jirakb/assets-discovery-tool-scan-fails-with-error-loading-assethistory-1093993691.html">Assets Discovery tool scan fails with "Error loading AssetHistory"</a></li><li><a href="/jirakb/assets-discovery-not-accessible-or-not-scanning-due-to-fatal-error-by-loading-credential-list-1086420565.html">Assets Discovery not accessible or not scanning due to "Fatal error by loading credential list"</a></li><li><a href="/jirakb/how-to-setup-multiple-assets-discovery-imports-on-the-same-object-structure-1071831031.html">How to setup multiple Assets Discovery imports on the same object structure</a></li></ul></li></ul><p></p><p><a data-macro-name="sp-plaintextbody-link" href="/jirakb/archived-all-jira-service-management-knowledge-base-articles-915144931.html" class="conf-macro output-inline" data-hasbody="true">See all</a></p> </div> </div> <div class="content-page-last-modified-date"> Last modified on Jul 2, 2022 </div> <div class="content-page-cache-information">  </div> <div class="content-page-was-this-helpful"> <div class="was-this-helpful"> <p class="was-this-helpful-question-text">Was this helpful?</p> <a class="was-this-helpful-yes">Yes</a> <div class="was-this-helpful-no-reason-menu"> <a class="was-this-helpful-no">No</a> <div class="was-this-helpful-no-reason-dropdown"> <form> <radiogroup> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't accurate"> It wasn't accurate</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't clear"> It wasn't clear</label> </div> <div class="reason-radio-box"> <label><input type="radio" name="was-this-helpful-no-reason" value="It wasn't relevant"> It wasn't relevant</label> </div> </radiogroup> </form> </div> </div> <a class="report-a-problem">Provide feedback about this article</a> </div> </div> <div class="page-sidebars-embedded-content"> <div class="page-sidepanel sidepanel-in-this-section"> <h4>In this section</h4> <ul> <li><a href="/jirakb/jira-service-management-cloud-knowledge-base-779160876.html">Jira Service Management Cloud Knowledge Base</a></li> <li><a href="/jirakb/assets-in-jira-service-management-data-center-knowledge-base-1054999588.html">Assets in Jira Service Management Data Center Knowledge Base</a></li> <li><a href="/jirakb/jira-assets-discovery-knowledge-base-1054999593.html">Jira Assets Discovery Knowledge Base</a></li> <li><a href="/jirakb/assets-in-jira-service-management-cloud-knowledge-base-1282250421.html">Assets in Jira Service Management Cloud Knowledge Base</a></li> <li><a href="/jirakb/jira-service-management-data-center-knowledge-base-1456342726.html">Jira Service Management Data Center Knowledge Base</a></li> <li><a href="/jirakb/requests-or-comments-processed-by-jsm-from-emails-are-missing-content-from-the-original-messages-1509720097.html">Requests or Comments processed by JSM from emails are missing content from the original messages</a></li> <li><a href="/jirakb/how-to-find-the-request-type-associated-to-a-jira-issue-using-sql-query-1180150449.html">How to find the Request Type associated to a Jira issue using SQL query</a></li> </ul> </div> <div class="page-sidepanel sidepanel-related-content"> <h4>Related content</h4> <ul> <li class="no-related-content-results">No related content found</li> </ul> </div> </div> <div class="k15t-plugin-attribution"> Powered by <a href="http://www.atlassian.com/" target="_blank">Confluence</a> and <a href="https://www.k15t.com/go/scroll-viewport" target="_blank" rel="nofollow">Scroll Viewport</a>. </div> </article> </div> </div> </div> </main> <footer class="cac-footer" > <div class="footer-internals"> <div class="footer-sidebar-padder"></div> <div class="footer-content"> <div class="footer-logo-wrapper"> <a class="footer-logo" href="https://www.atlassian.com/">Atlassian</a> </div> <ul> <li class="footer-notice-at-collection atl-policy-link-container"> <a class="atl-policy-link atl-policy-link-text" href="https://www.atlassian.com/legal/privacy-policy#additional-disclosures-for-ca-residents" > Notice at Collection </a> </li> <li class="footer-privacy-policy"><a href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a></li> <li class="footer-terms-of-use"><a href="https://www.atlassian.com/legal/customer-agreement">Terms of Use</a></li> <li class="footer-security"><a href="https://www.atlassian.com/trust/security">Security</a></li> <li class="footer-copyright">© <span class="copyright-year"><script type="text/javascript">document.write(new Date().getFullYear());</script></span> Atlassian</li> </ul> </div> </div> </footer> </div> <script type="text/javascript" src="/staticassets/4.7.4/dist/main/js/main.js"></script>  <script src="//confluence.atlassian.com/plugins/servlet/scroll-viewport/bootstrap.js?viewportId=7F0001010152C1EFC79FCAAD696FAA68&pageId=777026923&spaceKey=JIRAKB&isDraftViewport=false&isViewportControlEnabled=true" async></script> </body> </html>