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Vorresti migliorare l'efficacia degli agenti dell'assistenza clienti?
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izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bLyxSP Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h1 class="Headingstyle__HeadingRoot-sc-150xww-0 erblZw">Progettato pensando a te</h1><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI">Uno spazio di lavoro agente incentrato sulle conversazioni</p><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/it/agent-workspace-tour/" data-interaction-type="button-primary" data-location="hero" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Scopri le novità con il tour auto-guidato</a></div></div><div class="StyledCol-sc-inuw62-0 hNuVsR Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27477%27%20height=%27477%27/%3e"/></span><img alt="" fetchpriority="high" src="https://web-assets.zendesk.com/images/p-agent-workspace/agent-workspace-hero-square.jpg" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/></span></span></div></div></div></div></section></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Tutto al posto giusto</h2><p class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">Zendesk è creato innanzitutto per gli agenti, il che significa che Spazio di lavoro agente è stato creato per loro. Dopotutto, gli agenti vogliono solo fornire un supporto senza interruzioni, senza passare da un dashboard all'altro o chiedere ai clienti di ripetere le informazioni. Con gli strumenti giusti e le informazioni necessarie a loro disposizione, gli agenti possono parlare con i clienti nel modo adatto su ogni canale.</p></div></div></div></div></section><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 gOpaft Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="StyledTabs-sc-1qaor65-0 hoIXXn Tabsstyle__TabsRoot-sc-18l1o97-0 kIdHtu" data-garden-id="tabs.tabs" data-garden-version="8.76.2"><div role="tablist" data-garden-container-id="containers.tabs" data-garden-container-version="2.0.14" aria-orientation="horizontal" class="StyledTabList-sc-wa5aaj-0 dLlZQP Tabsstyle__TabListRoot-sc-18l1o97-1 bndLKw" data-garden-id="tabs.tablist" data-garden-version="8.76.2"><div tabindex="0" aria-selected="false" role="tab" id=":Re76:__tab:tab-1" aria-controls=":Re76:__panel:tab-1" class="StyledTab-sc-x2pbow-0 dlHPsf Tabsstyle__TabRoot-sc-18l1o97-2 inkYbp" data-garden-id="tabs.tab" data-garden-version="8.76.2">Unifica i tuoi canali</div><div tabindex="-1" aria-selected="false" role="tab" id=":Re76:__tab:tab-2" aria-controls=":Re76:__panel:tab-2" class="StyledTab-sc-x2pbow-0 dlHPsf Tabsstyle__TabRoot-sc-18l1o97-2 inkYbp" data-garden-id="tabs.tab" data-garden-version="8.76.2">Contesto a portata di mano</div><div tabindex="-1" aria-selected="false" role="tab" id=":Re76:__tab:tab-3" aria-controls=":Re76:__panel:tab-3" class="StyledTab-sc-x2pbow-0 dlHPsf Tabsstyle__TabRoot-sc-18l1o97-2 inkYbp" data-garden-id="tabs.tab" data-garden-version="8.76.2">Collabora con facilità</div></div><div aria-hidden="true" role="tabpanel" id=":Re76:__panel:tab-1" hidden="" aria-labelledby=":Re76:__tab:tab-1" class="StyledTabPanel-sc-7lhrmp-0 kYsycP Tabsstyle__TabPanelRoot-sc-18l1o97-3 bftmUB" data-garden-id="tabs.tabpanel" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"></div></div><div aria-hidden="true" role="tabpanel" id=":Re76:__panel:tab-2" hidden="" aria-labelledby=":Re76:__tab:tab-2" class="StyledTabPanel-sc-7lhrmp-0 kYsycP Tabsstyle__TabPanelRoot-sc-18l1o97-3 bftmUB" data-garden-id="tabs.tabpanel" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"></div></div><div aria-hidden="true" role="tabpanel" id=":Re76:__panel:tab-3" hidden="" aria-labelledby=":Re76:__tab:tab-3" class="StyledTabPanel-sc-7lhrmp-0 kYsycP Tabsstyle__TabPanelRoot-sc-18l1o97-3 bftmUB" data-garden-id="tabs.tabpanel" data-garden-version="8.76.2"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"></div></div></div></div></div></div><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 bGwNCO Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Rimani concentrato</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Tieni traccia degli aggiornamenti delle conversazioni</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Ricevi aggiornamenti in tempo reale sui messaggi in ingresso e rispondi tramite <a href="/it/service/ticketing-system/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>email</span></a>, <a href="/it/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>chat</span></a>, <a href="/it/service/voice/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>telefono</span></a> e <a href="/it/service/messaging/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>messaggistica</span></a>. Vedi quando un cliente sta digitando una risposta in chat o quando arriva un nuovo messaggio WhatsApp. Rimani aggiornato sulle conversazioni in cui sei in copia e che stai seguendo, tutto da un unico posto.</p></div><div class="StyledCol-sc-inuw62-0 RErwA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27652%27%20height=%27398%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=750,q=45,f=auto/images/p-agent-workspace/agent-home@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/agent-home@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/agent-home@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 hJVEeq"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 MmDtm Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Concludi in men che non si dica</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Personalizzazione superpotente</h2><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Adatta il tuo spazio di lavoro ai particolari flussi di lavoro degli agenti con una semplice personalizzazione del layout in modalità drag-and-drop. Trascina dinamicamente il contesto importante o le app fuori dalla barra laterale per lavorare come desideri. Aggiungi centinaia di app dall'<a href="/it/marketplace/" data-interaction-type="link-inline-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 dujRMD" data-garden-id="buttons.anchor" data-garden-version="8.76.2"><span>App Marketplace</span></a> di Zendesk e lascia che gli agenti aggiungano i loro contenuti ai preferiti in modo da risolvere i problemi più velocemente e con meno clic.</p></div><div class="StyledCol-sc-inuw62-0 gFlDOc Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27764%27%20height=%27484%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=828,q=45,f=auto/images/p-agent-workspace/layout-builder@2x.png 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/layout-builder@2x.png 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1920,q=45,f=auto/images/p-agent-workspace/layout-builder@2x.png"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 kHpSgQ"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 dARgPK Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="VideoEmbedstyle__VideoEmbedRoot-sc-3pobmb-0 cgEXZg"></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 hpSOeB">Agent Workspace in azione</h2><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Come costruire connessioni personali tramite video</h2></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"></div></div><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 khrxgA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 iiBgEf"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 21 16" fill="currentColor" class="sc-90b24403-0 lnZhVC"><path d="M6.667 2.667h8V0h-8zM0 16h4V4H0zm17.333 0h4V4h-4zm-12 0H16V4H5.333z"></path></svg><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">La loro sfida</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">BombBomb consente a oltre 30.000 clienti di comunicare grazie alla forza del video. Con una semplice estensione per Chrome o un'app mobile, BombBomb consente ai clienti di registrare video e inviarli via email in pochi secondi. Per supportare i clienti, BombBomb utilizza una varietà di canali, tra cui email, chat, telefono e social media. Ma gestire questi canali contemporaneamente può essere una sfida e BombBomb ha presto notato un calo nella produttività degli agenti.</p></div></div><div class="StyledCol-sc-inuw62-0 khrxgA Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Cardstyle__CardRoot-sc-1g3sojj-1 iiBgEf"><svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 20 16" fill="currentColor" class="sc-90b24403-1 gnAJzv"><path d="M16.535 0 4.352 12.184l3.481 3.481L20.017 3.48zM0 7.833l3.481 3.481 3.481-3.481-3.481-3.481z"></path></svg><h4 class="Headingstyle__HeadingRoot-sc-150xww-0 iLUbfW">La nostra soluzione</h4><p class="Textstyle__TextRoot-sc-c9um69-0 dubpne">Il team è passato a Zendesk Suite, che consente ai propri agenti di utilizzare il nuovo Spazio di lavoro agente. Ora lavorano con un unico set di strumenti e processi su tutti i canali. E con la possibilità di inserire i dettagli dei clienti, le app e i campi dei ticket pertinenti, ottengono tempi di risposta più rapidi sui loro canali maggiori: chat ed e-mail. Gli agenti ora possono rispondere alle chat in arrivo e rispondere tramite e-mail o telefono da un unico punto. Grandi cambiamenti in BombBomb.</p></div></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 doXlEM"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 hdAZgg Gridstyle__Row-sc-1uhmtis-1 bEEqbX" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 cXyPvE Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG liJAJt" data-garden-id="grid.col" data-garden-version="8.76.2"><div class="Quotestyle__QuoteRoot-sc-rczw5k-0 heYmwg"><img src="https://web-assets.zendesk.com/images/p-zendesk-support-suite/overview/bomb-bomb-logo.svg" class="Quotestyle__QuoteImg-sc-rczw5k-1 cKaysk"/><blockquote class="Textstyle__TextRoot-sc-c9um69-0 jtzLSQ">"I nostri clienti si rivolgono a noi attraverso diversi canali, tra cui email, chat e telefono, e vogliamo essere sicuri che siano sempre in grado di utilizzare il canale che preferiscono. Con Spazio di lavoro agente, possiamo riunire questi canali in un unico punto per permettere al nostro team di assistenza di offrire esperienze contestuali e personali. Questo ha contribuito a portare la nostra valutazione CSAT al 98%".</blockquote><cite class="Quotestyle__QuoteCite-sc-rczw5k-6 fAzQtZ"><p class="Headingstyle__HeadingRoot-sc-150xww-0 kbfdgI Quotestyle__QuoteSubHeading-sc-rczw5k-2 bDOUKT">Jonathan Bolton</p><p class="Textstyle__TextRoot-sc-c9um69-0 fcFNFD">Senior Vice President, Operations</p></cite><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 fsMCSE Gridstyle__Row-sc-1uhmtis-1 Quotestyle__QuoteStatsRow-sc-rczw5k-4 bEEqbX bNLckv" data-garden-id="grid.row" data-garden-version="8.76.2"></div></div></div></div><div class="StyledCol-sc-inuw62-0 eOciey Gridstyle__Col-sc-1uhmtis-2 Quotestyle__QuoteCol-sc-rczw5k-7 hmvmFG bftXJe" data-garden-id="grid.col" data-garden-version="8.76.2"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:inline-block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:relative;max-width:100%"><span style="box-sizing:border-box;display:block;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;max-width:100%"><img style="display:block;max-width:100%;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0" alt="" aria-hidden="true" src="data:image/svg+xml,%3csvg%20xmlns=%27http://www.w3.org/2000/svg%27%20version=%271.1%27%20width=%27450%27%20height=%27563%27/%3e"/></span><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover"/><noscript><img alt="" loading="lazy" decoding="async" data-nimg="intrinsic" style="position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;object-fit:cover" srcSet="https://web-assets.zendesk.com/cdn-cgi/image/width=640,q=45,f=auto/images/p-agent-workspace/hands-on-computer.jpg 1x, https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-agent-workspace/hands-on-computer.jpg 2x" src="https://web-assets.zendesk.com/cdn-cgi/image/width=1080,q=45,f=auto/images/p-agent-workspace/hands-on-computer.jpg"/></noscript></span></span></div></div></div></div></section><section class="Basestyle__BaseRoot-sc-3zktjg-1 iyMXdC"><div class="Containerstyle__ContainerRoot-sc-1d6dta4-0 cjZCoN"><div class="StyledGrid-sc-oxgg5i-0 izllXr Gridstyle__GridRoot-sc-1uhmtis-0 drMyZp" data-garden-id="grid.grid" data-garden-version="8.76.2"><div class="StyledRow-sc-xjsdg1-0 kmkcfB Gridstyle__Row-sc-1uhmtis-1 Basestyle__BaseMainRow-sc-3zktjg-0 bEEqbX hlIKQB" data-garden-id="grid.row" data-garden-version="8.76.2"><div class="StyledCol-sc-inuw62-0 iqteIG Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><h2 class="Headingstyle__HeadingRoot-sc-150xww-0 VdMLR">Spazio di lavoro performante. Agenti motivati.</h2><div class="LinkGroupstyle__LinkGroupRoot-sc-1rsp4bh-0 ialojv"><a href="/it/register/" data-interaction-type="button-primary" class="StyledButton-sc-qe3ace-0 StyledAnchor-sc-xshgmo-0 hFhGrE eLyIGa Linkstyle__LinkRoot-sc-1cm3ukq-2 bbMVeg" data-garden-id="buttons.anchor" data-garden-version="8.76.2">Inizia la prova</a></div></div><div class="StyledCol-sc-inuw62-0 cmRjVg Gridstyle__Col-sc-1uhmtis-2 hmvmFG" data-garden-id="grid.col" data-garden-version="8.76.2"><div shape="arch" class="Relationframestyle__RelationframeRoot-sc-myqvby-0 beWldA"><span data-nmw-id="global.Image" class="sc-4d715a79-0 gAXghe"><span style="box-sizing:border-box;display:block;overflow:hidden;width:initial;height:initial;background:none;opacity:1;border:0;margin:0;padding:0;position:absolute;top:0;left:0;bottom:0;right:0"><img alt="" src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" decoding="async" data-nimg="fill" 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type="application/json">{"props":{"pageProps":{"meta":{"alternates":{"de":"https://www.zendesk.de/service/agent-workspace/","es":"https://www.zendesk.es/service/agent-workspace/","fr":"https://www.zendesk.fr/service/agent-workspace/","hk":"https://www.zendesk.hk/service/agent-workspace/","it":"https://www.zendesk.com/it/service/agent-workspace/","kr":"https://www.zendesk.kr/service/agent-workspace/","mx":"https://www.zendesk.com.mx/service/agent-workspace/","nl":"https://www.zendesk.nl/service/agent-workspace/","th":"https://www.zendesk.com/th/service/agent-workspace/","tw":"https://www.zendesk.tw/service/agent-workspace/","au":"https://www.zendesk.com/au/service/agent-workspace/","in":"https://www.zendesk.com/in/service/agent-workspace/","sg":"https://www.zendesk.com/sg/service/agent-workspace/","dk":"https://www.zendesk.com/dk/service/agent-workspace/","se":"https://www.zendesk.com/se/service/agent-workspace/","us":"https://www.zendesk.com/service/agent-workspace/","jp":"https://www.zendesk.co.jp/service/agent-workspace/","br":"https://www.zendesk.com.br/service/agent-workspace/","gb":"https://www.zendesk.co.uk/service/agent-workspace/"},"related":[],"tags":[],"backupLocale":false},"attributes":{"_yoast_wpseo_sitemap-html-include":"-","_encloseme":"1","_wp_page_template":"templates/page-agent-workspace.php","_katamari-temp-source_id":"503301","katamari-agent-workspace-1":"Progettato pensando a te","katamari-agent-workspace-2":"Uno spazio di lavoro agente incentrato sulle conversazioni","katamari-agent-workspace-3":"Scopri le novità con il tour auto-guidato","katamari-agent-workspace-4":"Tutto al posto giusto","katamari-agent-workspace-5":"Zendesk è creato innanzitutto per gli agenti, il che significa che Spazio di lavoro agente è stato creato per loro. Dopotutto, gli agenti vogliono solo fornire un supporto senza interruzioni, senza passare da un dashboard all'altro o chiedere ai clienti di ripetere le informazioni. Con gli strumenti giusti e le informazioni necessarie a loro disposizione, gli agenti possono parlare con i clienti nel modo adatto su ogni canale.","katamari-agent-workspace-6":"Unifica i tuoi canali","katamari-agent-workspace-7":"Lo Spazio di lavoro agente mette chat, email, messaggistica vocale e social nella stessa interfaccia. Le informazioni confluiscono in una conversazione unificata, consentendo agli agenti di rispondere rapidamente e di dare seguito più facilmente. Gli agenti possono passare facilmente da un canale all'altro quando rispondono a un cliente, ad esempio spostandosi da una conversazione in chat all’email, il tutto all'interno del riquadro di composizione omnicanale.","katamari-agent-workspace-8":"Contesto a portata di mano","katamari-agent-workspace-9":"Tutto ciò che sai su un cliente può ora trovarsi in un unico posto. Raccogli le informazioni sul profilo, inclusi i recapiti, la lingua preferita e le note a mano libera. Puoi anche tenere traccia delle precedenti interazioni con i clienti, comprese le visite alle pagine web e l'attività del carrello, per avere una visione completa della loro navigazione. Fai un ulteriore passo avanti con Zendesk Sunshine per collegare i dati degli eventi da fonti esterne.","katamari-agent-workspace-10":"Collabora con facilità","katamari-agent-workspace-11":"Per ottenere aiuto rapidamente, gli agenti spesso hanno bisogno di interagire con altri team, sia esterni che interni. Con le conversazioni laterali, puoi contattare qualsiasi reparto tramite email o Slack. In questo modo, puoi ottenere una fattura di reso, l'approvazione dell'ufficio legale o un semplice consiglio senza mai abbandonare la conversazione con il cliente.","katamari-agent-workspace-12":"Unifica i tuoi canali","katamari-agent-workspace-13":"Contesto a portata di mano","katamari-agent-workspace-14":"Collabora con facilità","katamari-agent-workspace-15":"Rimani concentrato","katamari-agent-workspace-16":"Tieni traccia degli aggiornamenti delle conversazioni","katamari-agent-workspace-17":"Ricevi aggiornamenti in tempo reale sui messaggi in arrivo e rispondi in tempo reale tramite \u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eemail\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003echat\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/voice/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003etelefono\u003c/span\u003e\u003c/a\u003e e \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003emessaggistica\u003c/span\u003e\u003c/a\u003e. Vedi quando un cliente sta digitando una risposta in chat o quando arriva un nuovo messaggio WhatsApp. In questo modo, puoi dedicare la tua attenzione a ciò che è più necessario.","katamari-agent-workspace-18":"Concludi in men che non si dica","katamari-agent-workspace-19":"Personalizzazione superpotente","katamari-agent-workspace-20":"Il passaggio da una conversazione a un'altra è più facile e include la possibilità di aggiornare rapidamente i metadati dei ticket, il tutto da un unico luogo. Si possono aggiornare i moduli e i campi per l'invio di ticket su tutti i canali o assegnare la conversazione a un membro del team per un trasferimento più rapido. E poi c'è l’\u003ca href=\"/apps/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eApp Marketplace di Zendesk\u003c/span\u003e\u003c/a\u003e, con centinaia di app che vanno dalla gestione della forza lavoro alla produttività degli agenti, per integrare i dettagli maggiormente pertinenti, avere una visione unificata del problema del cliente e offrire assistenza rapida.","katamari-swap-1":"\u003cdiv class=\"wistia_embed wistia_async_1lyg9at74r\"\u003e\u003c/div\u003e","katamari-agent-workspace-21":"Agent Workspace in azione","katamari-agent-workspace-22":"Come costruire connessioni personali tramite video","katamari-agent-workspace-23":"La loro sfida","katamari-agent-workspace-24":"BombBomb consente a oltre 30.000 clienti di comunicare grazie alla forza del video. Con una semplice estensione per Chrome o un'app mobile, BombBomb consente ai clienti di registrare video e inviarli via email in pochi secondi. Per supportare i clienti, BombBomb utilizza una varietà di canali, tra cui email, chat, telefono e social media. Ma gestire questi canali contemporaneamente può essere una sfida e BombBomb ha presto notato un calo nella produttività degli agenti.","katamari-agent-workspace-25":"La nostra soluzione","katamari-agent-workspace-26":"Il team è passato a Zendesk Suite, che consente ai propri agenti di utilizzare il nuovo Spazio di lavoro agente. Ora lavorano con un unico set di strumenti e processi su tutti i canali. E con la possibilità di inserire i dettagli dei clienti, le app e i campi dei ticket pertinenti, ottengono tempi di risposta più rapidi sui loro canali maggiori: chat ed e-mail. Gli agenti ora possono rispondere alle chat in arrivo e rispondere tramite e-mail o telefono da un unico punto. Grandi cambiamenti in BombBomb.","katamari-agent-workspace-27":"\"I nostri clienti si rivolgono a noi attraverso diversi canali, tra cui email, chat e telefono, e vogliamo essere sicuri che siano sempre in grado di utilizzare il canale che preferiscono. Con Spazio di lavoro agente, possiamo riunire questi canali in un unico punto per permettere al nostro team di assistenza di offrire esperienze contestuali e personali. Questo ha contribuito a portare la nostra valutazione CSAT al 98%\".","katamari-agent-workspace-28":"Jonathan Bolton","katamari-agent-workspace-29":"Senior Vice President, Operations","katamari-agent-workspace-30":"Spazio di lavoro performante. Agenti motivati.","katamari-agent-workspace-31":"Inizia la prova","_edit_lock":"1659519772:3661","_edit_last":"3661","zen-1":"Ricevi aggiornamenti in tempo reale sui messaggi in ingresso e rispondi tramite \u003ca href=\"/service/ticketing-system/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eemail\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003echat\u003c/span\u003e\u003c/a\u003e, \u003ca href=\"/service/voice/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003etelefono\u003c/span\u003e\u003c/a\u003e e \u003ca href=\"/service/messaging/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003emessaggistica\u003c/span\u003e\u003c/a\u003e. Vedi quando un cliente sta digitando una risposta in chat o quando arriva un nuovo messaggio WhatsApp. Rimani aggiornato sulle conversazioni in cui sei in copia e che stai seguendo, tutto da un unico posto.","zen-2":"Adatta il tuo spazio di lavoro ai particolari flussi di lavoro degli agenti con una semplice personalizzazione del layout in modalità drag-and-drop. Trascina dinamicamente il contesto importante o le app fuori dalla barra laterale per lavorare come desideri. Aggiungi centinaia di app dall'\u003ca href=\"/marketplace/\" class=\"anchor\" target=\"\"\u003e\u003cspan\u003eApp Marketplace\u003c/span\u003e\u003c/a\u003e di Zendesk e lascia che gli agenti aggiungano i loro contenuti ai preferiti in modo da risolvere i problemi più velocemente e con meno clic.","_tms_delivery":"2023-11-01 16:49:05","canonical":"https://www.zendesk.com/it/service/agent-workspace/","seoTitle":"Vorresti migliorare l'efficacia degli agenti dell'assistenza clienti?","seoDescription":"Rendi i tuoi agenti più efficienti con lo spazio di lavoro agente di Zendesk che abbiamo ridisegnato. 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