FAQs - Cisco Live 2024 Melbourne

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data-config-metrics-group="MT, Section" data-config-metrics-title="FAQs"> <h1 class="pb1">FAQs</h1> <div class="section-content">  <div id='' class='' data-config-metrics-group="MT, Text" data-config-metrics-title="Find information about Cisco Live..."> <p>Find information about Cisco Live – where, when, and why to attend.</p> </div> </div> </section> </div> <div class="col-12 sm-col-5 md-col-5 lg-col-5 xl-col-4 image"> </div> </div> </div> </section>  <section class="hide" data-config-metrics-group="MT, Section"> <div class="section-content">  <nav class="scrollSpyNav"> <p class="scrollSpyNav-button">Frequently Asked Questions<i class="fa fa-angle-down scrollSpyNav-button-angle"></i></p> <ul class="scrollSpyNav-menu"> </ul> </nav> <div class="scrollSpyNav-placeholder"></div> </div> </section>  <section class="main-content py5 overlap-section" data-config-metrics-group="MT, Section"> <div class="section-content">  <section data-config-metrics-group="MT, Section"> <div class="section-content">  <section class="transparent" data-config-metrics-group="MT, Section"> <div class="section-content"> <link rel="stylesheet" href="/c/dam/r/ciscolive/assets/cdc-components/tabs/cdc-tabs.css" type="text/css">  <section id="fw-content" class="container grid tabs-container accent1" data-config-metrics-group="MT, Section"> <div class="section-content">  <div class="row full thmd-4" data-config-metrics-group="MT, Section"> <div class="section-content">  <div class="col full" data-config-metrics-group="MT, Section"> <div class="section-content"> <section id="drawertab" class=""> <dl> <dt class="dtname" ><button>General</button></dt> <dd id="info-general" >  <section class="mt3" data-config-metrics-group="MT, Section"> <div class="section-content">  <div class="lg-flex" > <div class="col-12 lg-col-3 xl-col-3">  <section class="pr2" data-config-metrics-group="MT, Section" data-config-metrics-title="General"> <h2 >General</h2> <div class="section-content"> </div> </section> </div> <div class="col-12 lg-col-9 xl-col-9">  <section data-config-metrics-group="MT, Section"> <div class="section-content"> <link rel="stylesheet" href="/etc/designs/cdc/dmr/text/base-v2.min.css" type="text/css"> <link rel="stylesheet" href="/etc/designs/cdc/dmr/libs/base.min.css" type="text/css"> <script src="/etc/designs/cdc/dmr/libs/base.min.js"></script> <link rel="stylesheet" href="/etc/designs/cdc/dmr/drawer/clientLib-v2.min.css"><script src="/etc/designs/cdc/dmr/drawer/clientLib-v2.min.js" defer></script>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy/responsive-drawertab-parsys-forTabContent/section_container_v1_1096836582/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Where and when will Cisco Live take place?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Where and when will Cisco Live take place?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Cisco Live will take place Novemb..."> <p>Cisco Live will take place November 11-14, 2024, in Melbourne, Australia at the Melbourne Convention and Exhibition Centre (MCEC). In addition, Cisco Live will host a broadcast to watch from anywhere in the world. The event will continue the long tradition of education, inspiration, and fun that Cisco Live has delivered for over 35 years.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy/responsive-drawertab-parsys-forTabContent/section_container_v1_1096836582/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="When will registration open?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>When will registration open?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Registration is now open. For pac..."> <p>Registration is now open. For package pricing and details about Labs and Seminars, review our <a href="/apjc/attend/registration-packages.html">registration packages</a> page.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy/responsive-drawertab-parsys-forTabContent/section_container_v1_1096836582/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy_/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Why should I attend?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Why should I attend?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="By attending Cisco Live, you can ..."> <p>By attending Cisco Live, you can get training in a single week that would otherwise require multiple courses and sessions throughout the year, plus connect with your community and have fun! <a href="/apjc/attend.html#why-attend">Learn more</a> about why you should attend and how to convince your manager. </p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy/responsive-drawertab-parsys-forTabContent/section_container_v1_1096836582/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__2018910101/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Will there be a Cisco Live Celebration party at the event?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Will there be a Cisco Live Celebration party at the event?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Yes, we are planning a celebratio..."> <p>Yes, we are planning a celebration event for attendees in Melbourne and can’t wait for you to participate. More details about the party will be available in the next few months.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy/responsive-drawertab-parsys-forTabContent/section_container_v1_1096836582/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1114010906/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Where is the agenda for Cisco Live?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Where is the agenda for Cisco Live?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="You can review the high-level age..."> <p>You can review the high-level agenda on the <a href="/apjc/attend/agenda.html">agenda</a> page.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy/responsive-drawertab-parsys-forTabContent/section_container_v1_1096836582/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1910965446/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Will there be a broadcast of the event?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Will there be a broadcast of the event?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Yes, we will host a broadcast wit..."> <p>Yes, we will host a broadcast with many sessions from the event. Available online November 12-13, enjoy behind-the-scenes access to Cisco Live 2024 from anywhere in the world – for free! Stay tuned for the broadcast agenda to be posted in mid-October. </p> <p>Stay tuned for details on how to sign up for the online broadcast.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy/responsive-drawertab-parsys-forTabContent/section_container_v1_1096836582/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__2012216669/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Will there be an opportunity for Cisco partners to sponsor Cisco Live 2024 Melbourne? "> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Will there be an opportunity for Cisco partners to sponsor Cisco Live 2024 Melbourne? </h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="To learn more about sponsorship o..."> <p>To learn more about sponsorship opportunities for Cisco Live 2024 Melbourne, please visit <a href="/apjc/sponsor.html">sponsor opportunities</a>.<br> </p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy/responsive-drawertab-parsys-forTabContent/section_container_v1_1096836582/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1274287101/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="If I have questions, who can I contact regarding Cisco Live 2024 Melbourne?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>If I have questions, who can I contact regarding Cisco Live 2024 Melbourne?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Registration Support: +61 2 8908 ..."> <p>Registration Support: +61 2 8908 5644 </p> <p>Email Support: <a href="mailto:CiscoLiveAPJC@veritas.com.au">CiscoLiveAPJC@veritas.com.au</a> </p> <p>Sponsorship Support: <a href="mailto:CiscoLiveAPJC_Sponsor@pdkevents.com.au">CiscoLiveAPJC_Sponsor@pdkevents.com.au</a></p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy/responsive-drawertab-parsys-forTabContent/section_container_v1_1096836582/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__928162430/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Are there any Health & Safety guidelines for attending Cisco Live 2024 in Melbourne?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Are there any Health & Safety guidelines for attending Cisco Live 2024 in Melbourne?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="The health and safety of event at..."> <p>The health and safety of event attendees is our top priority. If you are feeling unwell, please refrain from attending the event. At this time, Cisco does not have any health-related requirements in place for event attendance. Should this change, we will follow up with updated guidance.</p> </div> </div> </div> </div> </section> </div> </div> </div> </section> </dd> <dt class="dtname" ><button>Registration</button></dt> <dd id="info-registration" >  <section class="mt3" data-config-metrics-group="MT, Section"> <div class="section-content">  <div class="lg-flex" > <div class="col-12 lg-col-3 xl-col-3">  <section class="pr2" data-config-metrics-group="MT, Section" data-config-metrics-title="Registration"> <h2 >Registration</h2> <div class="section-content"> </div> </section> </div> <div class="col-12 lg-col-9 xl-col-9">  <section data-config-metrics-group="MT, Section"> <div class="section-content">  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="How much does it cost to attend?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>How much does it cost to attend?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="We offer various package price po..."> <p>We offer various package price points to fit your needs, ranging from AUD$2,615 ex GST for a Full Conference PLUS package to AUD$900 ex GST for an Explorer pass. Check out the <a href="/apjc/attend/registration-packages.html">registration packages</a> page for more information.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy_/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Is there an age requirement to attend Cisco Live?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Is there an age requirement to attend Cisco Live?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Yes, you must be 18 years old or ..."> <p>Yes, you must be 18 years old or older to attend any Cisco Live events.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__2018910101/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Is there an Expo-only pass available?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Is there an Expo-only pass available?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Yes, we offer an Explorer pass fo..."> <p>Yes, we offer an Explorer pass for AUD$900 ex GST that allows access to Keynotes, World of Solutions, The HUB and our celebration event. Learn more on the <a href="/apjc/attend/registration-packages.html">registration packages</a> page.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Can I use my Cisco Learning Credits (CLCs) to pay for my Cisco Live registration?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Can I use my Cisco Learning Credits (CLCs) to pay for my Cisco Live registration?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Yes! You can redeem your Cisco Le..."> <p>Yes! You can redeem your Cisco Learning Credits (CLCs) to purchase your <a href="/apjc/attend/registration-packages.html">registration package</a> for Cisco Live as well as pay for Labs and Seminars. <a href="apjc/faqs.html#~tab-learning-credits">View more CLC FAQs</a></p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__2012216669/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Do I need to be registered to attend the conference?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Do I need to be registered to attend the conference?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Yes, you must purchase a Cisco Li..."> <p>Yes, you must purchase a Cisco Live registration pass to attend the event. Learn more on the <a href="/apjc/attend/registration-packages.html">registration packages</a> page.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1910965446/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="How do I register for Cisco Live?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>How do I register for Cisco Live?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Register for Cisco Live by visiti..."> <p>Register for Cisco Live by visiting the <a href="/apjc/attend/registration-packages.html">registration packages</a> page to determine which package is best for you.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1770461018/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="How can I purchase a Cisco Live Celebration guest pass?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>How can I purchase a Cisco Live Celebration guest pass?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Guest passes can be purchased by ..."> <p>Guest passes can be purchased by the Cisco Live registrant during <a href="apjc/attend/registration-packages.html#add-ons">registration</a> or through the <a href="http://reg.rainfocus.com/flow/cisco/apjc24/aportal">Attendee Dashboard</a></p> <p>Once registration is completed. The cost is AUD$395 ex GST. Your guest will need to be 18 years of age or older. Their registration badge will be available for collection at the same time when you check-in.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1469356818/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="What are group passes and how do I purchase them?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>What are group passes and how do I purchase them?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Group passes are for companies wh..."> <p>Group passes are for companies who want to bulk purchase registration passes before the conference. More information on group purchases can be found on the <a href="/apjc/attend/registration-packages.html#bulk-purchase">registration packages</a> page.<br> </p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__203893565/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="How do I purchase a Technical Seminar?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>How do I purchase a Technical Seminar?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="To purchase a Technical Seminar, ..."> <p>To purchase a Technical Seminar, visit the <a href="/apjc/attend/registration-packages.html#labs-seminars">registration packages</a> page to review the options and, when you register, add the Technical Seminar to your package. If you are already registered, log in to the <a href="http://reg.rainfocus.com/flow/cisco/apjc24/aportal">Attendee Dashboard</a> to add onto your package.  </p> <p>If you purchased a Technical Seminar before the Session Catalogue opened, you can log in to the <a href="http://reg.rainfocus.com/flow/cisco/apjc24/aportal">Attendee Dashboard</a> and go to “Manage Technical Seminars” to review the selection and schedule your session.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1603747417/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Will there be certification exams at Cisco Live?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Will there be certification exams at Cisco Live?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Yes, attendees can take their sch..."> <p>Yes, attendees can take their scheduled exams in Hospitality Suite 6, Monday – Thursday. Exams must be scheduled through Pearson Vue by November 10. A complimentary exam is offered to all Full Conference pass types, IT Leadership and Explorer package holders.</p> <p>Two steps are required to register for and schedule a Cisco certification exam. First, complete your registration and purchase a Cisco Live Conference Pass. Next, within your event confirmation email, click the unique link to schedule your exam. Follow the prompts to schedule your exam.</p> <p>*Based on first come, first-served basis.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1831250783/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="What is your cancellation policy for conference registration?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>What is your cancellation policy for conference registration?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="These dates apply to all package ..."> <p>These dates apply to all package purchases. Cancellations must be received in writing to the <a href="mailto:CiscoLiveAPJC@veritas.com.au">Cisco Live Events Team</a>.</p> <p> </p> <p><b>Dates, Refund Amount</b></p> <p><b>July 24, 2024 – September 12, 2024</b>,  Full Refund</p> <p><b>September 13, 2024 – October 10, 2024</b>, 50% Refund</p> <p><b>October 11, 2024– Event</b>, No Refund</p> <p>Note: Cisco Learning Credits are non-refundable.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1802351067/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="What is the Attendee Dashboard?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>What is the Attendee Dashboard?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="The Attendee Dashboard is a perso..."> <p>The <a href="http://reg.rainfocus.com/flow/cisco/apjc24/aportal">Attendee Dashboard</a> is a personalised dashboard for all registered attendees to find details of their Cisco Live package. In the dashboard, you can add to/update/cancel registration, book/edit hotel reservations, check on CCIE or NetVet status verification, and more. <br> <br> </p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__171172048/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="How do I update my registration information?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>How do I update my registration information?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Visit the Attendee Dashboard or e..."> <p>Visit the <a href="http://reg.rainfocus.com/flow/cisco/apjc24/aportal">Attendee Dashboard</a> or email our <a href="mailto:CiscoLiveAPJC@veritas.com.au">Cisco Live Events Team</a>.<br> </p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1609909301/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Where can I access my invoice for the event?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Where can I access my invoice for the event?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Once you’ve completed your Cisco ..."> <p>Once you’ve completed your Cisco Live registration you will receive a confirmation email with your invoice attached. You can also find your invoice in the <a href="http://reg.rainfocus.com/flow/cisco/apjc24/aportal">Attendee Dashboard</a>.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1600615795/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="I can no longer attend. Can I transfer my event registration to someone else?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>I can no longer attend. Can I transfer my event registration to someone else?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Substitutions may be requested by..."> <p>Substitutions may be requested by sending an email to the <a href="mailto:CiscoLiveAPJC@veritas.com.au">Cisco Live Events Team</a> with the names and email addresses of both the original and substitute registrants. All substitutions must be within the same company and must be received by Friday November 8, 2024</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__475421532/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="I purchased the Full Conference PLUS package. How do I select a Technical Seminar?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>I purchased the Full Conference PLUS package. How do I select a Technical Seminar?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="To schedule your Technical Semina..."> <p>To schedule your Technical Seminar, you can log in to the <a href="http://reg.rainfocus.com/flow/cisco/apjc24/aportal">Attendee Dashboard</a> and go to "Manage Technical Seminars" to review the selection and schedule your session.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1654320906/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Can I upgrade to a Full Conference PLUS package?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Can I upgrade to a Full Conference PLUS package?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Full Conference PLUS package bund..."> <p>Full Conference PLUS package bundle can only be purchased by the attendee at time of registration. As it is a limited offer, upgrades to Full Conference PLUS from a package of lesser value is not applicable after initial purchase.</p> </div> </div> </div> </div> </section> </div> </div> </div> </section> </dd> <dt class="dtname" ><button>Session Catalogue</button></dt> <dd id="info-session-catalog" >  <section id="sessions" class="mt3 session-catalog" data-config-metrics-group="MT, Section"> <div class="section-content">  <div class="lg-flex" > <div class="col-12 lg-col-3 xl-col-3">  <section class="pr2" data-config-metrics-group="MT, Section" data-config-metrics-title="Session Catalogue"> <h2 >Session Catalogue</h2> <div class="section-content"> </div> </section> </div> <div class="col-12 lg-col-9 xl-col-9">  <section data-config-metrics-group="MT, Section"> <div class="section-content">  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_copy__1331574179/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy_/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="What is the Session Catalogue? "> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>What is the Session Catalogue? </h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="The session catalogue is the plac..."> <p>The session catalogue is the place to explore all the sessions offered at Cisco Live. Anyone can view the <a href="/apjc/learn/session-catalog.html">Session Catalogue</a>. Event registrants can see recommendations, add sessions to a favorites list, and build a personal schedule.</p> <p>Session scheduling is now open for Full Conference, Full Conference PLUS, and IT Leadership package holders.  </p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_copy__1331574179/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__539018471/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Where do I log into the Session Catalogue? "> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Where do I log into the Session Catalogue? </h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Log into your Cisco Live account ..."> <p>Log into your Cisco Live account to favorite sessions and see session recommendations based on your Cisco Live profile. To log in, click either the "Log in" link in the top navigation or the link on the blue navigation bar within Session Catalog.</p> <p>If you are having trouble creating a Cisco account in order to register for the event, contact <a href="mailto:web-help@cisco.com">web-help@cisco.com</a> or view the <a href="/apjc/faqs.html#~tab-account-help" target="_self">Account Help FAQs</a>.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_copy__1331574179/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1745443202/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="How do I search for sessions? "> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>How do I search for sessions? </h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="To find sessions in the Session C..."> <p>To find sessions in the Session Catalogue, you can use both filters and search terms – together or separately.</p> </div> <link rel="stylesheet" href="/c/dam/r/ciscolive/assets/spotlight/clv-sl.css" type="text/css"> <link rel="stylesheet" href="/etc/designs/cdc/dmr/libs/dmimg.min.css"><script src="/etc/designs/cdc/dmr/libs/dmimg.min.js"></script> <div id='' class='clv-sl clv0 filters-img' data-config-metrics-group="MT, Text w/ Image" data-config-metrics-title="Using Filters"> <div class="text"> <p><b>Using Filters</b></p> <p>Click the down-arrow (˅) icon on a filter category in the Filters sidebar to expand and view all options for that filter. Select a box to choose your filter. You may choose more than one filter to enhance the search results findings.</p> <p>To remove filters from your search results, click the "x" symbol after the filter name or click Clear (both are located to the right of the search box).</p> <p><b>Using Search</b></p> <p>Type your search terms into the search box on the Filters sidebar. Click the search icon or hit the Enter key to search.</p> <p>To remove search terms from your search results, click the "x" symbol after the search term in quotes or click Clear (both are located to the right of the search box).</p> </div> <div class="dm-img" src="/c/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_copy__1331574179/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1745443202/subdrawer_parsys/text_image_v1_copy.img.png/1713303346033.png" title="Screenshot of the Session Catalog filters sidebar" alt="Screenshot of the Session Catalog filters sidebar" > <noscript class="dmimg-ns"><img src="/c/r/ciscolive/apjc/faqs/_jcr_content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_copy__1331574179/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1745443202/subdrawer_parsys/text_image_v1_copy.img.png/1713303346033.png" title="Screenshot of the Session Catalog filters sidebar" alt="Screenshot of the Session Catalog filters sidebar"></noscript> </div> </div>  <div id='' class='center-align pt2' data-config-metrics-group="MT, Text"> <p><img src="/c/dam/r/ciscolive/global-event/images/2024/cl24-body-session-catalog-search.png" alt="Screenshot of the Session Catalog search bar" title="Screenshot of the Session Catalog search bar" class="img-600"/></p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_copy__1331574179/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__479218398/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Where can I find details on each session? "> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Where can I find details on each session? </h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='' data-config-metrics-group="MT, Text" data-config-metrics-title="To see all session details, click..."> <p>To see all session details, click the session title or the down-arrow (˅) icon at the bottom of the session card to expand.</p> <p>Clicking on a speaker name will show more details for that speaker and provide a link to all the speaker's sessions.</p> </div>  <div id='' class='center-align pt2' data-config-metrics-group="MT, Text"> <p><img src="/c/dam/r/ciscolive/global-event/images/2024/cl24-body-session-catalog-details.png" alt="Screenshot of session details" title="Screenshot of session details" class="img-600"/></p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_copy__1331574179/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__250084828/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="What is My Favorites and how do I use it? "> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>What is My Favorites and how do I use it? </h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='' data-config-metrics-group="MT, Text" data-config-metrics-title="Log into your Cisco Live account ..."> <p>Log into your Cisco Live account in the upper right portion of your screen. Once logged in, you can add a session to your favorites list by clicking the star.</p> <p>To view your favorites list in the Session Catalogue, click the box next to My Favorites in the filter area.</p> </div>  <div id='' class='center-align pt2' data-config-metrics-group="MT, Text"> <p><img src="/c/dam/r/ciscolive/global-event/images/2024/cl24-body-session-catalog-favorites.png" alt="Screenshot of My Favorites" title="Screenshot of My Favorites" class="img-600"/></p> </div> </div> </div>  <section class="hide" data-config-metrics-group="MT, Section"> <div class="section-content">  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_copy__1331574179/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/section_container_v1_903929129/section_container_parsys/container_copy_copy__2126862376/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Where can I find recommended sessions? "> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Where can I find recommended sessions? </h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='' data-config-metrics-group="MT, Text" data-config-metrics-title="To see your recommended sessions,..."> <p>To see your recommended sessions, you must be logged in to the Session Catalog. Session recommendations will appear as you browse the catalog. You can also filter to view your recommended sessions by selecting the My Recommendations box in the Filters sidebar.</p> <p>Recommendations are initially based on the interests you selected when registering and are refined as you favorite, schedule, or rate your recommendations. To update your technology interests, edit them on your <a href="https://reg.rainfocus.com/flow/cisco/cl23/reg/login">registration profile</a>.</p> <p>To refine your recommendations, click the “Thumbs Up” or “Thumbs Down” icons. Refresh the Session Catalog page in your browser to see new recommendations.</p> </div>  <div id='' class='center-align pt2' data-config-metrics-group="MT, Text"> <p><img src="/c/dam/r/ciscolive/global-event/images/2024/cl24-body-session-catalog-recommendations.png" alt="Screenshot of My Recommendations" title="Screenshot of My Recommendations" class="img-600"/></p> </div> </div> </div> </div> </section>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_copy__1331574179/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__958666113/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="How do I schedule sessions?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>How do I schedule sessions?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='' data-config-metrics-group="MT, Text" data-config-metrics-title="To create your schedule, you must..."> <p>To create your schedule, you must register for the event and log in to the site from the Session Catalogue page or the top navigation.</p> <p>In the Session Catalogue, click the Schedule button on any session you would like to add to your personal schedule. You can click Unschedule to remove.</p> <p>Only one session can be scheduled in a time slot, but you can have additional sessions favorited for the same time.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_copy__1331574179/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1730982992/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="How can I view my schedule? "> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>How can I view my schedule? </h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='' data-config-metrics-group="MT, Text" data-config-metrics-title="The My Schedule link in the Sessi..."> <p>The My Schedule link in the Session Catalogue blue navigation bar will take you to the calendar view of your personal schedule.</p> <p>You can add sessions from the My Schedule page. To search for a session for a specific time, mouseover an empty time slot to view the plus (+) icon. Click on the plus (+) icon to bring up a list of sessions for that time.</p> <p>From the list of sessions, click the Schedule button to add to your schedule or click the star to add to your favorites list. If you have a recommended session for the time slot, it will also show here. You can also remove sessions from a time slot by clicking the Unschedule button.</p> <p>To view session details from your calendar, click on the session listing.</p> <p>To view your favorites on your schedule, click the box next to Show Favorites at the top right of the calendar.</p> </div>  <div id='' class='' data-config-metrics-group="MT, Text"> <p class="center-align"><img src="/c/dam/r/ciscolive/global-event/images/2024/cl24-body-favorites-schedule.png" alt="Show Favorites" title="Show Favorites" class="img-600"></p> <p>You can view your schedule by all days (11-14 November) or by specific day by clicking the row or column icons in the upper right corner next to the Show Favorites toggle.</p> <p>You can print a copy of your schedule from the My Schedule page by clicking on the calendar icon in the upper right corner next to Show Favorites. You can also download calendar reminders from this dropdown.</p> </div> </div> </div>  <section data-config-metrics-group="MT, Section"> <div class="section-content">  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_copy__1331574179/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/section_container_v1_959247493/section_container_parsys/container_copy_copy_/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Who gets seated first in each session? "> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Who gets seated first in each session? </h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0 light' data-config-metrics-group="MT, Text" data-config-metrics-title="Session Access is granted into ge..."> <p>Session Access is granted into general sessions and customer success stories in stages: </p> <ul> <li><p>15 minutes prior to session start times: Pre-registered attendees allowed in room</p> </li> <li><p>5 minutes prior to session start times: All remaining seats made available to Full Conference or IT Leadership pass holders waiting line on a first come first served basis</p> </li> </ul> </div> </div> </div> </div> </section>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_copy__1331574179/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__848272582/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="How do I schedule a Technical Seminar?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>How do I schedule a Technical Seminar?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0 light' data-config-metrics-group="MT, Text" data-config-metrics-title="Technical Seminars are premium ed..."> <p>Technical Seminars are premium education sessions that offer in-depth technical training with Cisco experts on core technologies. Each seminar is 4 hours long and can be added to any Cisco Live <a href="/apjc/attend/registration-packages.html#labs-seminars">registration package</a><span style="background-color: transparent;">. Technical Seminars are only offered on Monday. Registration for Technical Seminars are now open, and session scheduling will open in late August.</span></p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_copy__1331574179/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__791147303/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="What are Labs and Seminars and when are they offered?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>What are Labs and Seminars and when are they offered?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="To schedule your session, you can..."> <p>To schedule your session, you can log in to the <a href="https://reg.rainfocus.com/flow/cisco/cl24/adash/page/adash">Attendee Dashboard</a><span style="background-color: transparent;"> and go to "Manage Labs and Seminars" to review the selection and schedule your session.</span><br> </p> <p> </p> </div> </div> </div> </div> </section> </div> </div> </div> </section> </dd> <dt class="dtname" ><button>Learning Credits</button></dt> <dd id="info-learning-credits" >  <section class="mt3" data-config-metrics-group="MT, Section"> <div class="section-content">  <div class="lg-flex" > <div class="col-12 lg-col-3 xl-col-3">  <section class="pr2" data-config-metrics-group="MT, Section" data-config-metrics-title="Cisco Learning Credits"> <h2 >Cisco Learning Credits</h2> <div class="section-content"> </div> </section> </div> <div class="col-12 lg-col-9 xl-col-9">  <section data-config-metrics-group="MT, Section"> <div class="section-content">  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_96529_1058441507/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Can I use my Cisco Learning Credits (CLCs) to pay for my Cisco Live registration?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Can I use my Cisco Learning Credits (CLCs) to pay for my Cisco Live registration?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Yes! Learning Credits are only fo..."> <p>Yes! Learning Credits <i>are only for Cisco customers and partners and their respective employees to use. </i>You can redeem your Cisco Learning Credits (CLCs) to purchase your <a href="/apjc/attend/registration-packages.html">registration package</a> for Cisco Live as well as pay for technical seminars. If you have any questions regarding your CLCs, please contact the <a href="mailto:learning-bdm@cisco.com">Learning Credits Team</a>.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_96529_1058441507/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Can I register with Learning Credits if they expire before the event?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Can I register with Learning Credits if they expire before the event?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Yes. You must register for Cisco ..."> <p>Yes. You must register for Cisco Live before the expiration date of your Learning Credits, but the event can take place after the expiration date.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_96529_1058441507/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy_/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="I registered with Learning Credits, what happens now?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>I registered with Learning Credits, what happens now?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Your request will go to your Team..."> <p>Your request will go to your Team Captain for review and approval. Once approved, you will receive an email notification. Team Captain approval is required prior to the event. If your Team Captain does not approve your request within 60 days, your Learning Credits SO will be automatically declined. If you have questions about your Team Captain, contact the <a href="mailto:learning-bdm@cisco.com">Learning Credits Team</a>.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_96529_1058441507/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__2018910101/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="I don’t have enough Learning Credits to pay for my entire registration package. Can I use another form of payment to pay the difference?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>I don’t have enough Learning Credits to pay for my entire registration package. Can I use another form of payment to pay the difference?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="No, unfortunately, Learning Credi..."> <p>No, unfortunately, Learning Credits cannot be used in part payment or in conjunction with any other offer. You can purchase more Learning Credits by contacting the <a href="mailto:learning-bdm@cisco.com">Learning Credits Team</a>.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_96529_1058441507/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__2012216669/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="How do I check my Learning Credit balance?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>How do I check my Learning Credit balance?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="You can access your Learning Cred..."> <p>You can access your Learning Credits via <a href="https://www.cisco.com/go/lcmt" target="_blank">LCMT (the Learning Credit Management Tool)</a> or contact the <a href="mailto:learning-bdm@cisco.com" target="_blank">Learning Credits Team</a>.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_96529_1058441507/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__1910965446/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="I need to cancel my registration paid with Learning Credits. How can I do this?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>I need to cancel my registration paid with Learning Credits. How can I do this?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="Purchases by Learning Credits are..."> <p>Purchases by Learning Credits are non-refundable. You may, however, request a substitution by sending an email to the <a href="mailto:CiscoLiveAPJC@veritas.com.au">Cisco Live Events Team</a> with the names and email addresses of both the original and substitute registrants.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_96529_1058441507/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__208199991/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Who can I contact with additional questions about my Cisco Learning Credits?"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Who can I contact with additional questions about my Cisco Learning Credits?</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="For additional information, visit..."> <p>For additional information, visit the <a href="https://ciscocert.my.site.com/s/faq/?ArticleId=LearningCreditsLoyaltyProgram&language=en_US" target="_blank">Cisco Learning Credits FAQ page</a> or send an email to the <a href="mailto:learning-bdm@cisco.com.">Learning Credits Team</a>.</p> </div> </div> </div> </div> </section> </div> </div> </div> </section> </dd> <dt class="dtname" ><button>Account Help</button></dt> <dd id="info-account-help" >  <section class="mt3" data-config-metrics-group="MT, Section"> <div class="section-content">  <div class="lg-flex" > <div class="col-12 lg-col-3 xl-col-3">  <section class="pr2" data-config-metrics-group="MT, Section" data-config-metrics-title="Account Help"> <h2 >Account Help</h2> <div class="section-content">  <div id='' class='clv0' data-config-metrics-group="MT, Text" data-config-metrics-title="For questions about account crede..."> <p>For questions about account credentials or account creation contact <a href="mailto:web-help@cisco.com">web-help@cisco.com</a>.</p> <p>For questions about CiscoLive.com/APJC content or event registration contact <a href="mailto:CiscoLiveAPJC@veritas.com.au">CiscoLiveAPJC@veritas.com.au</a>.</p> </div> </div> </section> </div> <div class="col-12 lg-col-9 xl-col-9">  <section data-config-metrics-group="MT, Section"> <div class="section-content">  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_96529_347032505/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Account support"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Account support</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0 light' data-config-metrics-group="MT, Text" data-config-metrics-title="Cisco Live APJC can be accessed w..."> <p>Cisco Live APJC can be accessed with the same username and password you use on Cisco.com. If you do not have a Cisco.com account, you can create one when you register for CiscoLive.com/APJC.<br> If you previously had a CiscoLive.com login but used a different email to register for Cisco account, contact <a href="mailto:CiscoLiveAPJC@veritas.com.au">CiscoLiveAPJC@veritas.com.au</a> to have your accounts connected (after you have completed registration for the event).</p> <p>Your previous Cisco Live credentials will no longer work on CiscoLive.com/APJC. You must log in with your Cisco account username and password.</p> <h4>Registering for an event if you do not have a Cisco Account:</h4> <ul> <li>Click on the Register Now button.</li> <li>You will be sent to the Cisco Account Sign In page.</li> <li>Click on the Create Account button.</li> </ul> <h4>Creating a Cisco account:</h4> <ul> <li>Fill out the Cisco account form and click Register.<ul> <li style="margin-top: 15.0px;">Email addresses can include: tilde (~), exclamation point (!), at (@), pound (#), dollar ($), percent (%), caret (^), and (&), asterisk (*) and plus (+).</li> <li>Last Name can be 2 to 50 characters in length. You may use English and accented letters A-Z, space ( ), apostrophe ('), hyphen (-), period (.), and underscore (_).</li> <li>Password must include one upper case character, one lower case character, and one number character. Passwords must have a minimum length of 8 characters and maximum of 60 characters.</li> <li>Passwords must not contain special characters, except these: @ . - _ ~ ! # $ % ^ & *</li> <li>Captcha use is required as an additional security measure. If you cannot read the captcha given to you, you can refresh the captcha for another image</li> </ul> </li> <li>You will receive an on-screen confirmation to check your email for an authorisation code.</li> <li>Copy the 6-digit code out of your email and enter onto the verification screen and click the "Verify" button.</li> <li>Once verified, you can login to your Cisco account with your newly created email and password.</li> <li>Once signed in, you will be directed back to CiscoLive.com/APJC.</li> <li>To register for the event, click on the Register Now button, log in with your Cisco account credentials and proceed through the Cisco Live registration process.</li> </ul> <h4>Registering for an event using your existing Cisco account:</h4> <ul> <li>Login to your Cisco account with your email and password.</li> <li>Once signed in, you will be directed back to CiscoLive.com/APJC.</li> <li>To register for the event, click on the Register Now button, log in with your Cisco account credentials and proceed through the Cisco Live registration process.</li> </ul> <h4>Reasons why your credentials are not matching our records:</h4> <ul> <li>Your email or password is incorrect.</li> <li>Your account is not activated. Check for your spam or junk mail for the activation email.</li> <li>Your account is locked or suspended.</li> <li>You do not have a Cisco account.</li> </ul> <h4>You suspect your Cisco account is locked or suspended:</h4> <p>You can email support at <a href="mailto:web-help@cisco.com">web-help@cisco.com</a>.</p> <h4>Special characters in email addresses:</h4> <p>You may use any of these special characters in front of the @ sign in your email address:</p> <ul> <li>! # $ % & ‘ * + – / = ? ^ _ ` { | } ~ .</li> </ul> <p>You may use any of these special characters after the @ sign in your email address:</p> <ul> <li>hyphen (-), period (.)</li> </ul> <h4>Using Cisco account credentials on CiscoLive.com/on-demand:</h4> <p>Your Cisco account username and password will also work to access on-demand content.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_96529_347032505/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy_/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Account settings"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Account settings</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0 light' data-config-metrics-group="MT, Text" data-config-metrics-title="Updating your Cisco Live profile:"> <h4>Updating your Cisco Live profile:</h4> <p>You can update your information by logging in to your Cisco Live Registration.</p> <h4>Updating your Cisco account profile:</h4> <p>Some personal information can only be edited by updating your Cisco account profile<b>. You will need to log back into Cisco Live for your Cisco account edits to appear. </b>Choose the one of the following links to edit your information:</p> <ul> <li><a href="https://id.cisco.com/ui/v1.0/profile-ui/personal">Cisco Customer</a></li> <li>Cisco Employee - Login to the <a href="https://cisco.service-now.com/sp">Help Zone</a> using CEC credentials and open a case for the "Web Access Management - SSO, Authentication, Authorization" service. If you are unable to login to the <a href="https://cisco.service-now.com/sp">Help Zone</a>, reach out to <a href="https://wwwin.cisco.com/c/cec/support/numbers.html">Employee Services Technical Support (ESTS)</a>.</li> </ul> <p>You will need to log back into Cisco Live for your Cisco account edits to appear.</p> <p>You can access this by logging in to CiscoLive.com, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page there is a link to edit your Cisco account information to set up a recovery phone number within the security settings.</p> <h4>Updating your preferred first name:</h4> <p>To update your preferred first name, log in to CiscoLive.com/APJC, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Personal" link and add your preferred first name into your personal details. When finished, click the "Update" button.</p> <h4>Adding a recovery number to your account:</h4> <p>To add a recovery number to your account, log in to CiscoLive.com/APJC, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on a Recovery Number, toggle the switch to on. You will be asked to verify your password. Once verified, enter in the phone number you’d like to use and click "Submit". You will be sent a 6-digit code to the number you entered. This code is only active for 5 minutes. Enter your code onto the screen and click "Submit". You will now receive an on-screen confirmation that you have successfully added a recover number to your profile.</p> <h4>Adding two-step authentication to your account:</h4> <p>To add two-step authentication, log in to CiscoLive.com/APJC, clicking the drop down with your name in the top navigation and selecting the Account Settings page. On the Account Settings page, click the link to edit your Cisco account information. You will be sent to the Cisco Account Profile Management page. From this page, click the "Security" link. To turn on Two-Step Authentication, toggle the switch to on. You will be asked to verify your password. Once verified, Select the authentication app(s) to install on your mobile device. If you already have one of these apps installed on your device, click the next button.</p> <p>In your authentication app, scan the QR code from the screen or manually enter the key into your app. The app will generate a 6-digit code that you must enter on the screen. When finished, click the "Submit" button.</p> </div> </div> </div>  <div class="dm0 dmc-drw thml-1" data-parsys-path="/content/r/ciscolive/apjc/faqs/jcr:content/Content/section_container_v1_1394234985/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1/section_container_parsys/section_container_v1_1528042388/section_container_parsys/drawertabscontainer/responsive-drawertab-parsys-container/drawertab_copy_96529_347032505/responsive-drawertab-parsys-forTabContent/section_container_v1/section_container_parsys/_2_column/two-column-parsys/section_container_v1/section_container_parsys/container_copy_copy__2018910101/subdrawer_parsys" data-config-metrics-group="Drawer Container" data-config-metrics-title="Password help"> <div class="drw-fc open closed noimage-para" tabindex="0" role="button" aria-expanded="true"> <div class="frame"> <span class="arrow"></span> <div class="face-txt"> <h3>Password help</h3> </div> <div style="clear:both;"></div> </div> </div> <div class="cnt open" role="region">  <div id='' class='clv0 light' data-config-metrics-group="MT, Text" data-config-metrics-title="Resetting your password:"> <h4>Resetting your password:</h4> <ul> <li>From the "<a href="https://id.cisco.com/signin/forgot-password">Reset Password</a>" page, enter your email address associated with your account OR Click "Login" from the CiscoLive.com/APJC top navigation.</li> <li>You will be sent to the Cisco SSO login page.</li> <li>Select “Forgot Password?" underneath the Next button.</li> <li>A temporary Reset Password link will be sent. Methods are:<ul> <li>Reset via SMS. SMS can only be used if a mobile phone number has been configured in your SSO profile</li> <li>Reset via Email</li> </ul> </li> <li>Click the "Reset Password" link. This line is only good for 1 hour.</li> <li>From the Reset Password screen, create and verify a new password. You will also receive an email confirming you have updated your account.</li> </ul> <h4>Password requirements:</h4> <ul> <li>Passwords must contain: One uppercase character, one lowercase character, and one number</li> <li>Passwords must be a minimum of 8 characters and a maximum of 60 characters.</li> <li>No special characters can be used except the following: at sign (@), period (.), hyphen (-), underscore (_), tilde (~), exclamation point (!), pound sign (#), dollar sign ($), percent sign (%), carat (^), and sign (&) and asterisk (*).</li> </ul> <h4>Adding a mobile number to receive password notification via phone:</h4> <p>In your Cisco Account Profile Management, you can add a recovery number under the Security settings tab. Choose the one of the following links to edit your information:</p> <ul> <li><a href="https://id.cisco.com/ui/v1.0/profile-ui/personal">Cisco Customer</a></li> <li>Cisco Employee - Login to the <a href="https://cisco.service-now.com/sp">Help Zone</a> using CEC credentials and open a case for the "Web Access Management - SSO, Authentication, Authorization" service. If you are unable to login to the <a href="https://cisco.service-now.com/sp">Help Zone</a>, reach out to <a href="https://wwwin.cisco.com/c/cec/support/numbers.html">Employee Services Technical Support (ESTS)</a>.</li> </ul> <h4>If you have not received the email to reset your password:</h4> <ul> <li>Check your spam or junk mail filter to see if it was sent there.</li> <li>If you do not have a Cisco account, you will need to create one.</li> </ul> <h4>Resending the password reset email:</h4> <ul> <li>If you still have your on-screen confirmation that an email has been sent with a link to reset your password open, you can click the "Resend Email" link.</li> <li>If you do not have your confirmation screen still open, you can go through the password reset process again.</li> <li>If you continue to have issues receiving your password reset email, please contact support at <a href="mailto:web-help@cisco.com">web-help@cisco.com</a>.</li> </ul> </div> </div> </div> </div> </section> </div> </div> </div> </section> </dd> </dl> <script src="/etc/designs/cdc/fw/m/drawertab_rules.js" type="text/javascript"></script> </section> </div> </div> </div> </div> </div> </section> </div> </section>  <section class="pt3 pb1 px2 lg-px4 xl-px6 hide" data-config-metrics-group="MT, Section"> <div class="section-content"> <link rel="stylesheet" href="/content/dam/r/ciscolive/assets/accordion/clv-accordion.css" type="text/css"> <script src="/etc/designs/cdc/mt/dm/section-container/clientLib.min.js"></script>  <section class="clv0 clv-accordion clv-accordion-small pt1 pb1 clv-text-wrap" data-config-metrics-group="MT, Section" data-config-metrics-title="Where and when will Cisco Live take place?"> <h4 class="accordion-title light"><a class="section-link" href="javascript:void(0);">Where and when will Cisco Live take place?</a></h4> <div class="section-content">  <div id='' class='clv0 clv-text-wrap mt2 ml4' data-config-metrics-group="MT, Text" data-config-metrics-title="Cisco Live will take place June 2..."> <p>Cisco Live will take place June 2-6, 2024, in Las Vegas, Nevada at the Mandalay Bay Convention Center. In addition, Cisco Live will host a global broadcast to watch from anywhere in the world.</p> <p>The event will continue the long tradition of education, inspiration, and fun that Cisco Live has delivered for 35 years.</p> </div> </div> </section>  <section class="clv0 clv-accordion clv-accordion-small pt1 pb1 clv-text-wrap" data-config-metrics-group="MT, Section" data-config-metrics-title="When will registration open?"> <h4 class="accordion-title light"><a class="section-link" href="javascript:void(0);">When will registration open?</a></h4> <div class="section-content">  <div id='' class='clv0 clv-text-wrap mt2 ml4' data-config-metrics-group="MT, Text" data-config-metrics-title="Registration will open in January..."> <p>Registration will open in January 2024. More information can be found on our <a href="/global/attend/registration-packages.html">Registration Packages</a> page.</p> <p>In addition, stay informed by <a href="/global/cisco-live-2024.html">signing up to be notified</a> when registration opens.</p> </div> </div> </section>  <section class="clv0 clv-accordion clv-accordion-small pt1 pb1 clv-text-wrap" data-config-metrics-group="MT, Section" data-config-metrics-title="Can I use my Cisco Learning Credits (CLCs) to pay for my Cisco Live registration?"> <h4 class="accordion-title light"><a class="section-link" href="javascript:void(0);">Can I use my Cisco Learning Credits (CLCs) to pay for my Cisco Live registration?</a></h4> <div class="section-content">  <div id='' class='clv0 clv-text-wrap mt2 ml4' data-config-metrics-group="MT, Text" data-config-metrics-title="Yes! You can redeem your Cisco Le..."> <p>Yes! You can redeem your Cisco Learning Credits (CLCs) to purchase your registration package for Cisco Live as well as pay for labs and seminars. Registration will open in January. If you have any questions regarding your CLCs, please contact us today at: <a href="mailto:learning-bdm@cisco.com">learning-bdm@cisco.com</a></p> </div> </div> </section>  <section class="clv0 clv-accordion clv-accordion-small pt1 pb1 clv-text-wrap" data-config-metrics-group="MT, Section" data-config-metrics-title="Why should I attend?"> <h4 class="accordion-title light"><a class="section-link" href="javascript:void(0);">Why should I attend?</a></h4> <div class="section-content">  <div id='' class='clv0 clv-text-wrap mt2 ml4' data-config-metrics-group="MT, Text" data-config-metrics-title="By attending Cisco Live, you can ..."> <p>By attending Cisco Live, you can get training in a single week that would otherwise require multiple courses and sessions throughout the year, plus connect with your community and have fun! <a href="/global/attend.html#why-attend">Learn more</a> about why you should attend and how to convince your boss. </p> </div> </div> </section>  <section class="clv0 clv-accordion clv-accordion-small pt1 pb1 clv-text-wrap" data-config-metrics-group="MT, Section" data-config-metrics-title="Will there be a Cisco Live Celebration party at the event?"> <h4 class="accordion-title light"><a class="section-link" href="javascript:void(0);">Will there be a Cisco Live Celebration party at the event?</a></h4> <div class="section-content">  <div id='' class='clv0 clv-text-wrap mt2 ml4' data-config-metrics-group="MT, Text" data-config-metrics-title="Yes, we are planning a Celebratio..."> <p>Yes, we are planning a Celebration event for attendees in Las Vegas. More details about the party will be available after registration opens.</p> </div> </div> </section>  <section class="clv0 clv-accordion clv-accordion-small pt1 pb1 clv-text-wrap" data-config-metrics-group="MT, Section" data-config-metrics-title="Will there be an opportunity for Cisco partners to sponsor Cisco Live 2024 Las Vegas?"> <h4 class="accordion-title light"><a class="section-link" href="javascript:void(0);">Will there be an opportunity for Cisco partners to sponsor Cisco Live 2024 Las Vegas?</a></h4> <div class="section-content">  <div id='' class='clv0 clv-text-wrap mt2 ml4' data-config-metrics-group="MT, Text" data-config-metrics-title="A limited number of sponsorship o..."> <p>A limited number of sponsorship opportunities are available for Cisco Live 2024. 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