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Enterprise Technical Support | Business Services | Samsung Business | US

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class="gnb__search-btn gnb__search-btn-js" href="javascript:void(0)" role="button" an-tr="nv00_gnb-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-l0-navigation2" an-ca="navigation" an-ac="gnb" an-la="search"> <span class="hidden">Search</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M40.581 4.09c20.126 0 36.5 16.374 36.5 36.5a36.325 36.325 0 01-7.963 22.733l22.8 22.948-5.674 5.639-22.767-22.913a36.327 36.327 0 01-22.896 8.093c-20.126 0-36.5-16.374-36.5-36.5s16.374-36.5 36.5-36.5zm0 8c-15.715 0-28.5 12.785-28.5 28.5s12.785 28.5 28.5 28.5 28.5-12.785 28.5-28.5-12.785-28.5-28.5-28.5z"></path> </svg> </a> </li> <li class="gnb__cart"> <a href="/us/web/business/express/cart/" class="gnb__cart-btn " role="link" an-tr="nv00_gnb--text-depth1" an-ca="navigation" an-ac="gnb" an-la="cart"> <span class="hidden">Cart</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M72.848 70.25c6.075 0 11 4.925 11 11s-4.925 11-11 11-11-4.925-11-11 4.925-11 11-11zm-35 0c6.075 0 11 4.925 11 11s-4.925 11-11 11-11-4.925-11-11c0-6.074 4.926-11 11-11zm35 7a4 4 0 10.002 8.001 4 4 0 00-.002-8.001zm-35 0a4 4 0 100 8 4 4 0 000-8zM13.892 3.75c2.287 0 4.376 1.55 5.058 3.72l.064.22 2.97 11.187h68.128a4.727 4.727 0 014.661 5.786l-.048.2-9.559 36.291c-.583 2.216-2.618 3.842-4.894 3.944l-.228.005H30.06c-2.287 0-4.377-1.55-5.06-3.72l-.063-.219-13.124-49.413-10.7.006-.004-8 12.782-.007zm72.03 23.127H24.108l8.027 30.226H77.96l7.962-30.226z"></path> </svg> <span class="gnb__cart-in-number gnb-cart-count" aria-live="polite" style="display:none;"></span> </a> </li> <li class="gnb__login before-login-context"> <a class="gnb__login-btn" href="javascript:void(0)" role="button" aria-label="Sign in" aria-expanded="false"> <span class="hidden">Sign in</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </a> <div class="gnb__login-layer"> <ul class="gnb__utility-menu"> <li> <a href="javascript:;" data-linkinfo="//www.samsung.com/us/business/account/login/" class="gnb__utility-link loginBtn" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="login">Sign in/Create Account <span class="icon-wrap"> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </span> </a> </li> <li> <a href="https://www.samsung.com/us/web/business/search-orders/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="track your orders"> Track Your Orders </a> </li> </ul> </div> </li> <li class="gnb__logout after-login-context" style="display:none;"> <a class="gnb__logout-btn" href="javascript:void(0)" role="button" aria-label="Log Out" aria-expanded="false"> <span class="hidden">Open My Menu</span> <div class="image js-gnb-afterlogin-image" style="display:none;"> <img class="image__preview lazy-load-man" data-src="" alt=""/> <img class="image__main lazy-load-man" data-src="" alt=""/> </div> <svg class="icon js-gnb-afterlogin-no-image" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 36 36" focusable="false"> <g fill="none" fill-rule="evenodd"> <g> <g transform="translate(-1380 -22) translate(1380 22)"> <circle cx="18" cy="18" r="18" fill="#EEE"/> <g fill="#000" fill-rule="nonzero"> <path d="M8 8.333c2.891 0 5.333 2.37 5.333 5.176v1.324c0 .46-.373.834-.833.834h-9c-.46 0-.833-.374-.833-.834V13.51c0-2.806 2.442-5.176 5.333-5.176zm0 1.334c-2.13 0-4 1.795-4 3.842v.824h8v-.824c0-2.047-1.87-3.842-4-3.842zM8 .333c2.022 0 3.667 1.645 3.667 3.667S10.022 7.667 8 7.667 4.333 6.022 4.333 4 5.978.333 8 .333zm0 1.334C6.713 1.667 5.667 2.713 5.667 4c0 1.287 1.046 2.333 2.333 2.333 1.286 0 2.333-1.046 2.333-2.333 0-1.287-1.047-2.333-2.333-2.333z" transform="translate(10 10)"/> </g> </g> </g> </g> </svg> </a> <div class="gnb__login-layer"> <a class="gnb__user-name" href="https://account.samsung.com/membership/contents/profile/profile-gate" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="user name"> <span class="gnb__user-image"> <div class="image js-gnb-afterlogin-image" style="display:none;"> <img class="image__preview lazy-load-man" data-src="" alt=""/> <img class="image__main lazy-load-man" data-src="" alt=""/> </div> <svg class="icon js-gnb-afterlogin-no-image" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 32 32" focusable="false"> <g fill="none" fill-rule="evenodd"> <g> <g> <g transform="translate(-1216 -91) translate(1200 64) translate(16 27)"> <circle cx="16" cy="16" r="16" fill="#EEE"/> <g fill="#000" fill-rule="nonzero"> <path d="M8 8.333c2.891 0 5.333 2.37 5.333 5.176v1.324c0 .46-.373.834-.833.834h-9c-.46 0-.833-.374-.833-.834V13.51c0-2.806 2.442-5.176 5.333-5.176zm0 1.334c-2.13 0-4 1.795-4 3.842v.824h8v-.824c0-2.047-1.87-3.842-4-3.842zM8 .333c2.022 0 3.667 1.645 3.667 3.667S10.022 7.667 8 7.667 4.333 6.022 4.333 4 5.978.333 8 .333zm0 1.334C6.713 1.667 5.667 2.713 5.667 4c0 1.287 1.046 2.333 2.333 2.333 1.286 0 2.333-1.046 2.333-2.333 0-1.287-1.047-2.333-2.333-2.333z" transform="translate(8 8)"/> </g> </g> </g> </g> </g> </svg> </span> </a> <ul class="gnb__utility-menu"> <li> <a href="https://www.samsung.com/us/business/account/info/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="account info"> Account Info </a> </li> <li> <a href="https://www.samsung.com/us/web/business/my-orders/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="manage orders"> Manage Orders </a> </li> <li> <a href="javascript:;" class="gnb__utility-link logoutBtn" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="logout">Log Out</a> </li> </ul> </div> </li> </ul> <!--/* // utility menu : desktop --> <div class="gnb__utility-mobile"> <ul class="gnb__utility-menu before-login-context"> <li> <a href="javascript:;" data-linkinfo="//www.samsung.com/us/business/account/login/" class="gnb__utility-link loginBtn" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="login"> Sign in/Create Account <span class="icon-wrap"> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M48 50c17.346 0 32 14.221 32 31.054V89c0 2.757-2.243 5-5 5H21c-2.757 0-5-2.243-5-5v-7.946C16 64.221 30.654 50 48 50zm0 8c-12.785 0-24 10.773-24 23.054V86h48v-4.946C72 68.773 60.785 58 48 58zm-.002-56c12.133 0 22.003 9.87 22.003 22.001C70 36.131 60.13 46 47.998 46c-12.13 0-21.997-9.869-21.997-21.999C26 11.87 35.867 2 47.998 2zm0 8c-7.718 0-13.997 6.281-13.997 14.001C34 31.72 40.28 38 47.998 38 55.718 38 62 31.72 62 24.001 62 16.281 55.719 10 47.998 10z"></path> </svg> </span> </a> </li> <li> <a href="https://www.samsung.com/us/web/business/search-orders/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="track your orders"> Track Your Orders </a> </li> </ul> <!-- 로그인 후, 아래 마크업 적용 --> <a class="gnb__user-name after-login-context" href="https://account.samsung.com/membership/contents/profile/profile-gate" style="display:none;" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="user name"> <span class="gnb__user-image"> <div class="image js-gnb-afterlogin-image" style="display:none;"> <img class="image__preview lazy-load-man" data-src="" alt=""/> <img class="image__main lazy-load-man" data-src="" alt=""/> </div> <svg class="icon js-gnb-afterlogin-no-image" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 36 36" focusable="false"> <g fill="none" fill-rule="evenodd"> <g> <g transform="translate(-1380 -22) translate(1380 22)"> <circle cx="18" cy="18" r="18" fill="#EEE"/> <g fill="#000" fill-rule="nonzero"> <path d="M8 8.333c2.891 0 5.333 2.37 5.333 5.176v1.324c0 .46-.373.834-.833.834h-9c-.46 0-.833-.374-.833-.834V13.51c0-2.806 2.442-5.176 5.333-5.176zm0 1.334c-2.13 0-4 1.795-4 3.842v.824h8v-.824c0-2.047-1.87-3.842-4-3.842zM8 .333c2.022 0 3.667 1.645 3.667 3.667S10.022 7.667 8 7.667 4.333 6.022 4.333 4 5.978.333 8 .333zm0 1.334C6.713 1.667 5.667 2.713 5.667 4c0 1.287 1.046 2.333 2.333 2.333 1.286 0 2.333-1.046 2.333-2.333 0-1.287-1.047-2.333-2.333-2.333z" transform="translate(10 10)"/> </g> </g> </g> </g> </svg> </span> </a> <ul class="gnb__utility-menu after-login-context" style="display:none;"> <li> <a href="https://www.samsung.com/us/business/account/info/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="account info"> Account Info </a> </li> <li> <a href="https://www.samsung.com/us/web/business/my-orders/" class="gnb__utility-link" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="manage orders"> Manage Orders </a> </li> <li> <a href="javascript:;" class="gnb__utility-link logoutBtn" an-tr="nv00_gnb--text-depth2" an-ca="account" an-ac="gnb" an-la="logout">Log Out</a> </li> </ul> </div> <!--/* // utility menu : mobile --> </div> </div> <a class="gnb__menu-close" href="javascript:void(0)" role="button" an-tr="nv00_gnb--image-action" an-ca="navigation" an-ac="gnb" an-la="gnb:close"> <span class="hidden">Close Menu</span> <svg class="icon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 96 96" focusable="false"> <path d="M79.17 11.17L48 42.34 16.83 11.17l-5.66 5.66L42.34 48 11.17 79.17l5.66 5.66L48 53.66l31.17 31.17 5.66-5.66L53.66 48l31.17-31.17z"></path> </svg> </a> </div> <div class="gnb__mobile-dimmed" aria-hidden="true"> <!-- dimmed --> </div> <form id="signInForm" name="signInForm" method="get" action="//www.samsung.com/us/business/account/login/"> <input type="hidden" name="response_type" id="response_type" value=""/> <input type="hidden" name="client_id"/> <input type="hidden" name="locale" id="locale" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="redirect_uri" id="redirect_uri" value="//www.samsung.com/us/business/account/login/"/> <input type="hidden" name="state" id="signInState" value=""/> <input type="hidden" name="goBackURL" id="signInGoBackURL" value=""/> <input type="hidden" name="scope" id="scope" value=""/> </form> <!-- SA 로그아웃호출 폼 --> <form id="signOutForm" name="signOutForm" method="get" action="//us.ecom.samsung.com/v2/sso/user/logout"> <input type="hidden" name="client_id"/> <input type="hidden" name="state" id="signOutState" value=""/> <input type="hidden" name="signOutURL" id="signOutURL"/> </form> <!-- 회원가입 폼 --> <form id="joinForm" name="joinForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="SignupAP"/> <input type="hidden" name="serviceID"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="registURL" id="joinRegistURL" value="//www.samsung.com/us/business/account/login/"/> <input type="hidden" name="returnURL" id="joinReturnURL"/> <input type="hidden" name="goBackURL" id="joinGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> <input type="hidden" name="emailActivationURL" id="joinEmailActivationURL"/> </form> <!-- Find Email 폼 --> <form id="findAccountForm" name="findAccountForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="FindEmail"/> <input type="hidden" name="serviceID"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="findGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <!-- Account Modify Form --> <form id="accountModifyForm" name="accountModifyForm" method="post" action="https://account.samsung.com/membership/"> <input type="hidden" name="actionID" value="ModifyUserInfo"/> <input type="hidden" name="serviceID"/> <input type="hidden" name="serviceName"/> <input type="hidden" name="domain" value=""/> <input type="hidden" name="countryCode" value="US"/> <input type="hidden" name="languageCode" value="en"/> <input type="hidden" name="goBackURL" id="accountModifyGoBackURL" value=""/> <input type="hidden" name="ssoType" value="ENC_TK"/> </form> <form id="textForm" name="textForm"> <input type="hidden" name="productCountText" id="productCountText" value="Number of Products"/> </form> <input type="hidden" name="domain" id="domain" value="www.samsung.com"/> <input type="hidden" name="useLogin" id="useLogin" value="Y"/> <input type="hidden" name="useStore" id="useStore" value="Y"/> <input type="hidden" name="storeDomain" id="storeDomain" value="https://www.samsung.com/us/api"/> <input type="hidden" name="hybrisApiJson" id="hybrisApiJson"/> <input type="hidden" name="addToCartPostYn" id="addToCartPostYn"/> <input type="hidden" name="useNewAddToCartApi" id="useNewAddToCartApi"/> <input type="hidden" name="loginLinkURL" id="loginLinkURL" value="//www.samsung.com/us/business/account/login/"/> <input type="hidden" name="logoutURL" id="logoutURL" value="//us.ecom.samsung.com/v2/sso/user/logout"/> <input type="hidden" name="updateProfileURL" id="updateProfileURL"/> <input type="hidden" name="isLoginWithNoStore" id="isLoginWithNoStore"/> <input type="hidden" name="countryCode" id="countryCode" value="US"/> <input type="hidden" name="languageCode" id="languageCode" value="en"/> <input type="hidden" name="loginAccountServiceId" id="loginAccountServiceId"/> <input type="hidden" name="emailActivationURL" id="emailActivationURL"/> <input type="hidden" name="shopIntegrationFlag" id="shopIntegrationFlag" value="false"/> <input type="hidden" name="tieredPriceUseYn" id="tieredPriceUseYn"/> <input type="hidden" name="mySamsungRewardsTierType" id="mySamsungRewardsTierType"/> <input type="hidden" name="newMyRewardCurrencyConv" id="newMyRewardCurrencyConv"/> <input type="hidden" name="loginValidateYnForGPv2" id="loginValidateYnForGPv2" value=""/> <!-- No Access Layer Popup (로그인 실패)--> <div class="layer_popup" id="confirmPopup" style="display:none;"> <div id="popup-type02" class="popAlign"> <div class="popup_wrap"> <h2 class="pop-tit"></h2> <p class="msg-text tc"></p> <div class="pop-btn"> <a href="javascript:void(0)" class="button login-leave-btn" title="No Access OK">OK</a> </div> <button class="close-button icon-close-x login-leave-btn" data-focus-id="shop-popover-close" data-tab-disable="true" tabindex="0"> <span class="blind">No Access Close</span> </button> </div> </div> </div> <div class="layer_popup" style="display: none;"> <div id="popup_alert" class="popup-nextgen-type popAlign" tabindex="0" data-focus-id="shop-popover-wrap" data-tab-previous="shop-popover-close"> <div class="popup_wrap"> <p class="msg-text tc"></p> 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popup-video--3__btn-video-close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#cancel-close-regular" href="#cancel-close-regular"></use></svg> </button> <div class="popup-video__looping--end popup-video--3__looping--end" tabindex="0"></div> </div> </section> </div> <div class="pd-g-feature-benefit-intro-copy aem-GridColumn aem-GridColumn--default--12"> <section class="mkt-intro-copy bg-gray" id="OVERVIEW"> <div class="mkt-intro-copy__content mkt-intro-copy--text-only"> <p class="mkt-intro-copy__text text-black mkt-intro-copy__text--large-pc mkt-intro-copy__text--medium-mo">Keep your team running efficiently with a designated Samsung account manager by your side and Tier-3 support coverage across your devices.</p> </div> </section> </div> <div class="pd-g-feature-benefit aem-GridColumn aem-GridColumn--default--12"> <div id="SERVICES" class="st-feature-benefit padding-top--48 padding-bottom--48 bg-white s-image-bottom s-text-align-mo-left "> <div class="st-feature-benefit__wrap"> <div class="st-feature-benefit__text-wrap"> <div class="st-feature-benefit__text"> <h2 class="st-feature-benefit__title contrast-target" data-font-size-pc="48" data-font-size-mo="30">Dedicated and professional support</h2> <div class="st-feature-benefit__desc-wrap"> <p class="st-feature-benefit__desc contrast-target" data-font-size-pc="18" data-font-size-mo="14">Enjoy a designated Support Account Manager assigned as your trusted advisor and contact within Samsung to assist with online self-training for your IT teams. You’ll receive dedicated and customized periodic reports, including regular reviews on issue resolution analysis and timely notifications for urgent security updates.</p> </div> </div> </div> <div class="st-feature-benefit__img-wrap "> <div class="image image--dyn-height"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/PDP_Feature_Benefit_Bottom_B2B_SMB_Office_Space_Working_Remotely_Lifestyle_Z_Fold3_5G_S_Pen_Keyboard_Earbuds_Monitor_DT.jpg?$LazyLoad_Home_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/PDP_Feature_Benefit_Bottom_B2B_SMB_Office_Space_Working_Remotely_Lifestyle_Z_Fold3_5G_S_Pen_Keyboard_Earbuds_Monitor_MB.jpg?$LazyLoad_Home_JPG$" data-desktop-alt="Dedicated and professional support" data-mobile-alt="Dedicated and professional support" loading="lazy"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/PDP_Feature_Benefit_Bottom_B2B_SMB_Office_Space_Working_Remotely_Lifestyle_Z_Fold3_5G_S_Pen_Keyboard_Earbuds_Monitor_DT.jpg?$1440_N_JPG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/PDP_Feature_Benefit_Bottom_B2B_SMB_Office_Space_Working_Remotely_Lifestyle_Z_Fold3_5G_S_Pen_Keyboard_Earbuds_Monitor_MB.jpg?$720_N_JPG$" data-desktop-alt="Dedicated and professional support" data-mobile-alt="Dedicated and professional support" loading="lazy"/> </div> </div> </div> </div> </div> <div class="pd-g-feature-benefit aem-GridColumn aem-GridColumn--default--12"> <div id="SERVICES" class="st-feature-benefit padding-top--0 padding-bottom--0 bg-white s-img-align-right s-text-align-mo-left "> <div class="st-feature-benefit__wrap"> <div class="st-feature-benefit__text-wrap"> <div class="st-feature-benefit__text"> <h2 class="st-feature-benefit__title contrast-target" data-font-size-pc="38" data-font-size-mo="26">Direct and professional technical support</h2> <div class="st-feature-benefit__desc-wrap"> <p class="st-feature-benefit__desc contrast-target" data-font-size-pc="18" data-font-size-mo="14">Take advantage of comprehensive support across Samsung hardware, operating systems and solutions. This direct Tier-3 support addresses advanced issues only an experienced Samsung team can handle.</p> </div> </div> </div> <div class="st-feature-benefit__img-wrap st-feature-benefit--video-autoplay"> <div class="image image--dyn-height"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/Business_Galaxy-Book_Collaborating_FEATUREBENEFIT-2COLUMNV2.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/Business_Galaxy-Book_Collaborating_FEATUREBENEFIT-2COLUMN.png?$LazyLoad_Home_PNG$" data-desktop-alt="Direct and professional technical support" data-mobile-alt="Direct and professional technical support" loading="lazy"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/Business_Galaxy-Book_Collaborating_FEATUREBENEFIT-2COLUMNV2.png?$720_N_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/Business_Galaxy-Book_Collaborating_FEATUREBENEFIT-2COLUMN.png?$720_N_PNG$" data-desktop-alt="Direct and professional technical support" data-mobile-alt="Direct and professional technical support" loading="lazy"/> </div> </div> </div> </div> </div> <div class="pd-g-feature-benefit aem-GridColumn aem-GridColumn--default--12"> <div id="SERVICES" class="st-feature-benefit padding-top--48 padding-bottom--0 bg-white s-img-align-left s-text-align-mo-left "> <div class="st-feature-benefit__wrap"> <div class="st-feature-benefit__text-wrap"> <div class="st-feature-benefit__text"> <h2 class="st-feature-benefit__title contrast-target" data-font-size-pc="38" data-font-size-mo="26">Priority early access</h2> <div class="st-feature-benefit__desc-wrap"> <p class="st-feature-benefit__desc contrast-target" data-font-size-pc="18" data-font-size-mo="14">Gain direct, early access to upcoming programs and version testing, including inside looks at beta OS upgrades,<sup>1</sup> opportunities to test Knox solutions before official updates or releases, visibility into product roadmap information (if available), and access to NFR (Not for Resale) Knox licenses that benefit your business.</p> </div> </div> </div> <div class="st-feature-benefit__img-wrap st-feature-benefit--video-autoplay"> <div class="image image--dyn-height"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/Lifestyle_Galaxy-S23-Ultra2_FEATUREBENEFIT-2COLUMN--V2.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/Lifestyle_Galaxy-S23-Ultra2_FEATUREBENEFIT-2COLUMN-.png?$LazyLoad_Home_PNG$" data-desktop-alt="Dedicated and professional support" data-mobile-alt="Dedicated and professional support" loading="lazy"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/Lifestyle_Galaxy-S23-Ultra2_FEATUREBENEFIT-2COLUMN--V2.png?$720_N_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/Lifestyle_Galaxy-S23-Ultra2_FEATUREBENEFIT-2COLUMN-.png?$720_N_PNG$" data-desktop-alt="Dedicated and professional support" data-mobile-alt="Dedicated and professional support" loading="lazy"/> </div> </div> </div> </div> </div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock bg-white text-center text-mo-left container-width-medium" id="FEATURES"> <div class="textblock__body padding-top--48 padding-bottom--0"> <h2 class="textblock__title" data-font-size-pc="48" data-font-size-mo="30">Support offerings</h2> <p class="textblock__desc" data-font-size-pc="18" data-font-size-mo="14">Samsung has designed three levels of support so you can choose the one that fits your organization best.</p> <div class="cta-wrap"> <a href="https://image-us.samsung.com/SamsungUS/samsungbusiness/solutions/services/business-services/enterprise-technical-support/6.27_External_Enterprise_Technical_Support_Flyer_final-1.pdf" class="cta cta--icon cta--contained cta--emphasis" title="Open in a New Window : Learn more" target="_blank" an-tr="co01_text block-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-cta-button" an-ca="content click" an-ac="feature" an-la=":learn more">Learn more <svg class="icon" focusable="false"> <use xlink:href="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-common/resources/images/svg-sprite.svg#outlink-bold"></use> </svg> </a> </div> </div> </div> </div> <div class="pd-g-feature-benefit-column-carousel aem-GridColumn aem-GridColumn--default--12"> <div class="feature-column-carousel bg-white feature-column-carousel--width-1440 feature-column-carousel--divide"> <div class="feature-column-carousel__column feature-column-carousel__column--padding-top-normal feature-column-carousel__column--padding-bottom-normal feature-column-carousel__column--desktop-columns-4 feature-column-carousel__column--mobile-columns-1 feature-column-carousel__column--align-center " data-desktop-per-page="9" data-mobile-per-page="9"> <div class="feature-column-carousel__inner "> <div class="feature-column-carousel__item feature-column-carousel__item--align-center " an-tr="ft12_feature column carousel-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:1"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Essential</h2> </div> <div class="feature-column-carousel__text"> <p>Samsung Essential Technical Support for SMB is uniquely designed to provide enterprise-level support without breaking the budget. Gain access to a team of experts that can troubleshoot whatever issues you are having. 10 support requests per year and 2 named callers, any company, can now have access to our world-class support services. </p> </div> </div> <div class="feature-column-carousel__button"> <a class="cta cta--icon cta--outlined cta--black" href="https://image-us.samsung.com/SamsungUS/samsungbusiness/solutions/services/business-services/enterprise-technical-support/6.27_External_Samsung_Essential_Tech_Support_Flyer_for_SMB_Final-1.pdf" aria-label="Learn more : Open in a new window" target="_blank" an-tr="ft12_feature column carousel-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-cta-button" an-ca="content click" an-ac="feature" an-la="essential:learn more">Learn more <svg class="icon" focusable="false"> <use xlink:href="#outlink-bold" href="#outlink-bold"></use> </svg> </a> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item feature-column-carousel__item--align-center " an-tr="ft12_feature column carousel-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:2"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Advanced</h2> </div> <div class="feature-column-carousel__text"> <p>Samsung is committed to enterprise support. Tier-3 mobility experts are only a call away. Directly access an experienced team of mobility experts by phone, email and portal.</p> </div> </div> <div class="feature-column-carousel__button"> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item feature-column-carousel__item--align-center " an-tr="ft12_feature column carousel-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:3"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Elite</h2> </div> <div class="feature-column-carousel__text"> <p>Your Support Account Manager serves as an extension of your team, working closely with the entire Technical Support organization to help ensure consistent management and prioritization of critical issues.</p> </div> </div> <div class="feature-column-carousel__button"> </div> <div class="feature-column-carousel__disclaimer"> </div> </div> <div class="feature-column-carousel__figure"> </div> </div> </div> <div class="feature-column-carousel__item feature-column-carousel__item--align-center " an-tr="ft12_feature column carousel-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-image-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:4"> <div class="feature-column-carousel__feature bg-white"> <div class="feature-column-carousel__content"> <div class="feature-column-carousel__text-wrap"> <div class="feature-column-carousel__title"> <h2>Elite Multinational</h2> </div> <div class="feature-column-carousel__text"> <p>An expert engineer is available to analyze problems and provide resolutions anywhere you are calling from around the world.</p> </div> </div> <div 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class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> <div class="feature-column-carousel__video-wrap" id="video-id-a591ced8-f29d-4b26-82ab-324d1e17c71b_root_responsivegrid_pd_g_feature_benefit_2118193667-3"> <div class="feature-column-carousel__video "> <button type="button" class="feature-column-carousel__close"><span class="hidden">Close</span> <svg class="icon" focusable="false"><use xlink:href="#close-btn" href="#close-btn"></use></svg> </button> </div> </div> </div> </div> <div class="ex-g-table-cell-text aem-GridColumn aem-GridColumn--default--12"> <section class="ex-table__wrap "> <table class="ex-table-cell-text ex-table-cell-text--align-td-center ex-table-cell-text--align-th-center ex-table-cell-text--layout-flexible theme-basic"> <caption class="blind"></caption> <thead> </thead> <tbody> <tr> <th colspan="1" rowspan="1"> <p>Enterprise Technical Support</p> </th> <th colspan="1" rowspan="1"> <p style="text-align: center;">Essential Technical Support for SMB</p> </th> <th colspan="1" rowspan="1"> <p style="text-align: center;">Advanced Technical Support</p> </th> <th colspan="1" rowspan="1"> <p style="text-align: center;">Elite Technical Support</p> </th> <th colspan="1" rowspan="1"> <p style="text-align: center;">Elite Multinational Technical Support</p> </th> <th colspan="1" rowspan="1"> <p>Professional Engineering Services</p> </th> </tr> <tr> <th colspan="1" rowspan="2"> <p>Maximum employee size</p> </th> <td colspan="1" rowspan="2"> <p style="text-align: center;">Less than 1,000</p> </td> <td colspan="1" rowspan="2"> <p style="text-align: center;">Unlimited</p> </td> <td colspan="1" rowspan="2"> <p style="text-align: center;">Unlimited</p> </td> <td colspan="1" rowspan="2"> <p style="text-align: center;">Unlimited</p> </td> <td colspan="1" rowspan="2"> <p>Unlimited</p> </td> </tr> <tr> </tr> <tr> <th colspan="1" rowspan="1"> <p>Access to Tier-3 experts</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Named callers</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">2 </p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">2 ²</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">  6 ² U.S. Only</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">12 <sup>1,2</sup></p> </td> <td colspan="1" rowspan="1"> <p>12 ² </p> </td> </tr> <tr> <th colspan="1" rowspan="2"> <p style="margin-left: 40.0px;">Supported locations</p> </th> <td colspan="1" rowspan="2"> <p style="text-align: center;">Multiple within U.S.</p> </td> <td colspan="1" rowspan="2"> <p style="text-align: center;">Multiple within U.S.</p> </td> <td colspan="1" rowspan="2"> <p style="text-align: center;">Multiple Countries</p> </td> <td colspan="1" rowspan="2"> <p style="text-align: center;">Multiple Countries</p> </td> <td colspan="1" rowspan="2"> <p>Multiple within U.S.</p> </td> </tr> <tr> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Phone support (toll-free)</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">12 x 5</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">12 x 5</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">24 x 7</p> </td> <td colspan="1" rowspan="1"> <p>24 x 7</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Maximum support tickets per year</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">10</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">Unlimited</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">Unlimited</p> </td> <td colspan="1" rowspan="1"> <p>Unlimited</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="text-align: left;margin-left: 40.0px;">Service portal and email support</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Single point of contact, ownership and issue resolution</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p>Troubleshooting lab</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p>Response charter</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Portal/email response (regardless of severity)</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">1 business day</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">1 business day</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">2 hours</p> </td> <td colspan="1" rowspan="1"> <p>2 hours</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Status updates</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">Standard</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">Standard</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">Enhanced</p> </td> <td colspan="1" rowspan="1"> <p>Enhanced</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="2"> <p>Support coverage</p> </th> <td colspan="1" rowspan="2"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="2"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="2"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="2"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="2"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Troubleshooting hardware (Samsung devices)</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">New OS release support (Samsung devices)</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Samsung mobile vulnerability communication service</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">EMM / MDM Interoperability</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Collaborative support for enterprise applications</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Knox Workspace enhanced support</p> </th> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p>Knox Configure enhanced support</p> </th> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Service account management</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Designated Service account manager</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Regular case reviews and reporting</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p style="text-align: center;">✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p>Escalation management</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Designated engineer</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Project hours</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>up to 1 year</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Post-deployment consulting (uses hours)</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Solution deployment and configuration (uses hours)</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Solution consulting (uses hours)</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Detailed technical training (uses hours)</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p style="margin-left: 40.0px;">Technical ownership of critical incidents</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>✔</p> </td> </tr> <tr> <th colspan="1" rowspan="1"> <p>On-site service review / planning</p> </th> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <div class="cq-placeholder" data-emptytext="EX24_Cell Text(Inner)"></div> </td> <td colspan="1" rowspan="1"> <p>1 per quarter</p> </td> </tr> </tbody> </table> 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data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/Access_service_console_Access_Icon_MB.png?$312_236_PNG$" alt="Access service console"/> </div> </div> <div class="cta cta--icon"> Go to service console <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#next-bold" href="#next-bold"></use></svg> </div> </a> </div> </div> </div> <div class="text-over-column__item swiper-slide" role="listitem" data-type-headline="Device protection" an-tr="co23_text over column-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-text-index" an-ca="indication" an-ac="carousel" an-la="carousel:index:3"> <div class="text-over-column__card-wrap"> <div class="text-over-column__card text-over-column--headline-left text-over-column--description-left text-over-column--mobile-headline-left text-over-column--mobile-description-left text-over-column--card-bg-white "> <a href="/us/business/solutions/services/samsung-care-plus-for-business/" aria-label="Device protection Explore Samsung Care+ for Business" class="text-over-column__card-inner" an-tr="co23_text over column-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-cta-link" an-ca="content click" an-ac="feature" an-la=":learn more"> <div class="text-over-column__content"> <h2 class="text-over-column__headline" data-font-size-pc="24" data-font-size-mo="32">Device protection</h2> </div> <div class="text-over-column__figure"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/Revised_protection_600x258_DT.png?$LazyLoad_Home_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/Revised_protection_318x240_MB.png?$LazyLoad_Home_PNG$" alt="Device protection"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/Revised_protection_600x258_DT.png?$370_160_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/assets/us/business/solutions/services/business-services/enterprise-technical-support/Revised_protection_318x240_MB.png?$312_236_PNG$" alt="Device protection"/> </div> </div> <div class="cta cta--icon"> Explore Samsung Care+ for Business <svg class="icon" focusable="false" aria-hidden="true"><use xlink:href="#next-bold" href="#next-bold"></use></svg> </div> </a> </div> </div> </div> </div> <div class="indicator" data-indicator-data='{ "type": "dot-indicator", "autoRolling": false, "infiniteRolling": true }'> <div class="indicator-wrap"> <button class="indicator__controls indicator__controls--play"> <svg class="play" focusable="false"><use xlink:href="#play-bold" href="#play-bold"></use></svg> <svg class="pause" focusable="false"><use xlink:href="#pause-bold" href="#pause-bold"></use></svg> <span class="hidden">play</span> </button> <div class="indicator__list-wrap"> <div class="indicator__list" role="tablist"> <button class="indicator__item" role="tab" data-indicator-delay=""> <span class="indicator__dot-wrap"> <span class="indicator__dot"> <span class="indicator__dot-inner"></span> </span> <span class="hidden">Indicator 1</span> </span> </button> </div> </div> </div> </div> </div> </div> </div></div> <div class="cm-g-text-block aem-GridColumn aem-GridColumn--default--12"> <div class="textblock bg-white text-center text-mo-center " id="CONTACT_US"> <div class="textblock__body padding-top--48 padding-bottom--0"> <h2 class="textblock__title" data-font-size-pc="38" data-font-size-mo="26">Contact a business services specialist</h2> <p class="textblock__desc" data-font-size-pc="18" data-font-size-mo="14">Provide your contact details and a business services specialist will get back to you. Or call <b class="deprecatedInvocaNumber">(866) 726-4249</b> to talk to an expert now.</p> </div> </div> </div> <div class="bu-g-forms-general aem-GridColumn aem-GridColumn--default--12"> <section compId="CONTACT_US" id="CONTACT_US" class=" padding-bottom-100 success_forms_general"> <form method="post" name="ReachForce-B2BContactUs" id="ReachForce-B2BContactUs" class="principal-form" novalidate> <input type="hidden" value="ReachForce-B2BContactUs" name="elqFormName"/> <input type="hidden" name="hiddenSFDCInquiryOwner" id="hiddenSFDCInquiryOwner"/> <input type="hidden" value="188599536" name="elqSiteId"/> <input type="hidden" name="elqCampaignId"/> <!--<input type="hidden" value="" name="eMAILPERMISSION" id="eMAILPERMISSION"> --> <input type="hidden" value="N" name="optin" id="optin"/> <input type="hidden" value="" name="formURL" id="formURL"/> <input type="hidden" value="" name="sourceURL" id="sourceURL"/> <input type="hidden" value="" name="CampaignCode" id="CampaignCode"/> <input type="hidden" value="" name="adobeMid" id="field1"/> <input type="hidden" name="origCID" id="origCID"/> <input type="hidden" name="origAttributionCampId" id="origAttributionCampId"/> <input type="hidden" name="recCID" id="recCID"/> <input type="hidden" name="recAttributionCampId" id="recAttributionCampId"/> <input type="hidden" name="adoquaEloqua" id="adoquaEloqua" adoqua="pageVisit"/> <input value="/us/business/email-form/samsung-business-services-embed/thank-you/" type="hidden" name="SuccessPageURL" id="SuccessPageURL"/> <div class="form-wrapper"> <div class="form-title"> <!--<h2></h2> --> <span></span> </div> <div class="form-container"> <div class="form-description"> <p></p> </div> <div class="input-field"> <div class="form_description_all_fields"> <!--<p>All fields required</p>--> </div> <div> <input required pattern="([A-Za-z]+[,.]?[ ]?|[A-Za-z]+['-]?)+$" type="text" name="firstName" id="generalFname" class="" placeholder="First Name"/> <span id="general_fname_error" class="general_form_validation_error"></span> </div> <div> <input required pattern="([A-Za-z]+[,.]?[ ]?|[A-Za-z]+['-]?)+$" type="text" name="lastName" id="generalLname" class="" placeholder="Last Name"/> <span id="general_lname_error" class="general_form_validation_error"></span> </div> <div> <input required pattern="([a-zA-Z0-9_.+-])+@(([a-zA-Z0-9-])+\.)+([a-zA-Z0-9]{2,4})+$" type="email" name="emailAddress" id="emailAddress" class="" placeholder="Email"/> <input type="text" name="hiddenDomainCheck"/> <span id="general_email_error" class="general_form_validation_error"></span> </div> <div> <input required id="areaCode" type="tel" name="areaCode" placeholder="Area Code" maxlength="3" minlength="3"/> <input required id="phoneNumber" type="tel" name="phoneNumber" placeholder="Phone No." maxlength="7" minlength="7"/> <input type="text" name="phoneExt" placeholder="Ext (optional)" maxlength="6" minlength="0"/> <input type="text" name="hiddenPhone"/> <input type="text" name="hiddenAreaCodeCheck"/> <input type="text" id='concatNumber' name="concatNumber"/> <span id="general_phone_error" class="general_form_validation_error"></span> </div> <div> <input required type="text" name="company" id="company" class="" placeholder="Company"/> <span id="general_company_error" class="general_form_validation_error"></span> </div> <div> <select required sampleTextOveriding="disable" defaultSampleText="Please contact me about Samsung’s Enterprise Technical Support services." id="generalIndustry" name="industryinterest"> <option value="">Industry Interest</option> <option value="finance"> Finance</option> <option value="government"> Government</option> <option value="healthcare"> Healthcare</option> <option value="education"> Education</option> <option value="hospitality">Hospitality</option> <option value="transportation">Transportation</option> <option value="retail">Retail </option> <option value="legal">Legal </option> <option value="public_safety">Public Safety</option> <option value="manufacturing">Manufacturing</option> <option value="other">Other</option> </select> <span id="general_industry_error" class="general_form_validation_error"></span> </div> <div> <input required pattern="^([a-zA-Z])+([a-zA-Z0-9- \s])+$" type="text" name="title" id="generalJobtitle" class="" placeholder="Job Title"/> <span id="general_jobtitle_error" class="general_form_validation_error"></span> </div> <div> <select required id="employeeSizeRange1" name="employeeSizeRange1"> <option value="">Number of Employees</option> <option value="1-19">1-19</option> <option value="20-49">20-49</option> <option value="50-99">50-99</option> <option value="100-499">100-499</option> <option value="500-999">500-999</option> <option value="1000-2499">1000-2499</option> <option value="2500-4999">2500-4999</option> <option value="5000+">5000+</option> </select> <span id="general_employee_error" class="general_form_validation_error"></span> </div> <div> <input id="generalCountry" name="country" type="text" value="US" readonly/> <select required name="stateProv" id="stateProv"> <option value="">Select a State</option> <option value="AL">AL</option> <option value="AK">AK</option> <option value="AR">AR</option> <option value="AZ">AZ</option> <option value="CA">CA</option> <option value="CO">CO</option> <option value="CT">CT</option> <option value="DC">DC</option> <option value="DE">DE</option> <option value="FL">FL</option> <option value="GA">GA</option> <option value="HI">HI</option> <option value="IA">IA</option> <option value="ID">ID</option> <option value="IL">IL</option> <option value="IN">IN</option> <option value="KS">KS</option> <option value="KY">KY</option> <option value="LA">LA</option> <option value="MA">MA</option> <option value="MD">MD</option> <option value="ME">ME</option> <option value="MI">MI</option> <option value="MN">MN</option> <option value="MO">MO</option> <option value="MS">MS</option> <option value="MT">MT</option> <option value="NC">NC</option> <option value="NE">NE</option> <option value="NH">NH</option> <option value="NJ">NJ</option> <option value="NM">NM</option> <option value="NV">NV</option> <option value="NY">NY</option> <option value="ND">ND</option> <option value="OH">OH</option> <option value="OK">OK</option> <option value="OR">OR</option> <option value="PA">PA</option> <option value="RI">RI</option> <option value="SC">SC</option> <option value="SD">SD</option> <option value="TN">TN</option> <option value="TX">TX</option> <option value="UT">UT</option> <option value="VT">VT</option> <option value="VA">VA</option> <option value="WA">WA</option> <option value="WI">WI</option> <option value="WV">WV</option> <option value="WY">WY</option> </select> <span id="general_state_error" class="general_form_validation_error"></span> </div> <div class="work-email-honeypot"> <label>Work Email</label> <input id="HoneyPot" name="HoneyPot" placeholder="Work Email"/> </div> </div> <!--<div class="select-field"> </div> --> <div class="product-interent" required> <span>Product Interest (select one or more): </span> <div class='select-options'> <!--<div data-sly-test="false">--> <!--<sly data-sly-test.pre4="false">--> <!--<input name="productSolutionOfInterest1" id="printers" type="checkbox" class="productInt" value="Printers" checked>--> <!--</sly>--> <!--<sly data-sly-test="true">--> <!--<input name="productSolutionOfInterest1" id="printers" type="checkbox" class="productInt" value="Printers">--> <!--</sly>--> <!--<label for="printers">Printers</label>--> <!--</div>--> <div class="dynamicFormsCheckBoxes"> <input autocomplete="off" name="productSolutionOfInterest1" id="business_mobility_services" type="checkbox" class="productInt" value="Business Mobility Services" checked/> <label for="business_mobility_services">Business Mobility Services</label> </div> <span id="general_checkbox_error"></span> </div> <div style='position:relative'><select id="hackSelect" required></select></div> </div> <textarea rows="6" cols="93" id="general_form_sample_textarea" name="Questions"></textarea> <div class="privacy-policy"> <div> <input id="updateemailGeneral" type="checkbox" value="Y"/> <label for="updateemailGeneral">Sign me up by email to receive exclusive discounts, new product announcements, our latest technology insights, special events and more. Please consult our <a href="https://www.samsung.com/us/account/privacy-policy/" class="external-link" target="_blank" rel="nofollow noopener" title="Follow link" style="font-weight:bold">Privacy Policy</a> to understand how we protect your privacy.</label> </div> <!-- <label>Please consult our <a href="/us/account/privacy-policy/">Privacy Policy</a> to understand how we --> <!-- protect your privacy.</label> --> </div> <div class="send-form"> <div class="recaptcha-wrapper"> <script src="https://www.google.com/recaptcha/api.js" async defer></script> <div class="g-recaptcha" data-sitekey="6LfkhUcUAAAAANpbi53rb6ADw5wqQ-mMqUUZS-Hn" required></div> <p class="recaptcha-error"></p> </div> <div class="cta"> <input type="submit" value="Submit" class="cta cta--contained cta--black" id="generalFormSubmit" title="Submit"/></input> <input value="Sending..." class="cta-button cta-black cta-grey generalFormHideButton" W id="generalFormSubmiting" title="Submit"/></input> </div> </div> </div> </div> </form> <script src="https://cdnjs.cloudflare.com/ajax/libs/libphonenumber-js/0.4.38/libphonenumber-js.min.js"></script> </section></div> <div class="static-content aem-GridColumn aem-GridColumn--default--12"> <style scoped="scoped"> .disclaimer_padding { max-width: 1200px; margin: auto; padding: 60px 0px 60px 0px; } @media only screen and (max-width: 767px) { .disclaimer_padding { padding: 60px 30px 60px 30px; word-wrap: break-word; } } </style> <div class="disclaimer_padding"> <p>© 2023 Samsung Electronics America, Inc. All rights reserved. Samsung is a registered trademark of Samsung Electronics Co., Ltd. All products, logos and brand names are trademarks or registered trademarks of their respective companies. Screen images simulated.</p> <br> <sup>1</sup>May vary by location and device.<br> <sup>2</sup>Expandable with Additional Named Caller option.<br> <br> </div> </div> <div class="bu-cm-us-ready-to-buy aem-GridColumn aem-GridColumn--default--12"><!--in-searchoff: all--> <div class="co62-ready-to-buy padding-top--48 padding-bottom--48 bg-light-gray"> <input type="hidden" class="eloquaPostUrl" value="https://s188599536.t.eloqua.com/e/f2"/> <input type="hidden" class="eloquaYn" value="Y"/> <input type="hidden" class="popupDescription"/> <input type="hidden" class="popupHeadline" value="Thank you for signing up."/> <input type="hidden" class="popupHeadingLevel" value="h2"/> <input type="hidden" class="contactUsPop"/> <div class="co62-ready-to-buy__inner"> <div class="co62-ready-to-buy__column column--1 column-subscribe"> <div class="co62-ready-to-buy__column-inner"> <div class="co62-ready-to-buy__text"> <h2 class="co62-ready-to-buy__headline-text">Stay in the know</h2> <div class="co62-ready-to-buy__icon"> <div class="image"> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/content/samsung/assets/us/business/icons/Stay_Informed.svg?$32_32_PNG$" data-mobile-src="//images.samsung.com/is/content/samsung/assets/us/business/icons/Stay_Informed.svg?$48_48_PNG$" alt="Stay in the know" role="img"/> </div> </div> </div> <div class="co62-ready-to-buy__form"> <form class="co62-ready-to-buy-from-data"> <input type="hidden" class="countryCode" name="CountryCode" value="us"/> <input type="hidden" class="Subsidiary" id="formSubsidiary" name="Subsidiary" value="SEA"/> <input type="hidden" name="elqCustomerGUID" value=""/> <input name="elqCampaignId" type="hidden"/> <input value="" type="hidden" name="formURL" id="formURL-emailonly"/> <input value="" type="hidden" name="CampaignCode" id="CampaignCode-emailonly"/> <input type="hidden" name="SuccessPageURL" id="SuccessPageURL-emailonly"/> <input type="hidden" value="Y" name="optin" id="optin"/> <input type="hidden" name="origCID-emailonly" id="origCID-emailonly"/> <input type="hidden" name="origAttributionCampId-emailonly" id="origAttributionCampId-emailonly"/> <input type="hidden" name="recCID-emailonly" id="recCID-emailonly"/> <input type="hidden" name="recAttributionCampId-emailonly" id="recAttributionCampId-emailonly"/> <input type="hidden" class="elqSiteID" name="elqSiteID" value="188599536"/> <input type="hidden" class="elqFormName" name="elqFormName" value="ReachForce-B2BSignUp"/> <input type="hidden" name="ansId" id="ansId"/> <input type="hidden" class="elqCookieWrite" name="elqCookieWrite" value="0"/> <div class="append-from-data"></div> <div class="co62-ready-to-buy__form-wrap"> <div class="co62-ready-to-buy__form-field form--size-half is-required field--single-text form-single"> <div class="text-field-v2 error-target"> <label class="text-field-v2__hint" for="text-field--0">Email Address <span class="required-text"> *<span class="hidden">Required</span> </span> </label> <div class="text-field-v2__input-wrap"> <input class="text-field-v2__input check-validation" id="text-field--0" type="text" value="" autocomplete="email" maxlength="80" data-name="EmailAddress"/> <button class="text-field-v2__input-icon delete" aria-label="Delete" type="button"> <svg class="icon delete" focusable="false" aria-hidden="true"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <div class="text-field-v2__input-icon error"> <svg class="icon error" focusable="false" aria-hidden="true"> <use xlink:href="#information-error-bold" href="#information-error-bold"></use> </svg> </div> </div> <p class="text-field-v2__text error error-target-text" id="aria-desc-error-0"></p> </div> </div> <div class="co62-ready-to-buy__form-field form--size-full field--disclaimer"> <p><sup>*</sup>By submitting your email, you agree to receive periodic emails from Samsung on exclusive discounts, new product announcements, our latest technology insights, special events and more. 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max-height: 100vh !important; margin: 0 !important; } .modal-open .modal-overlay { display: block; position: fixed; z-index: 10000; top: 0; left: 0; width: 100vw; height: 100%; opacity: 0.6; background: #000; } .modal-open .modal-window { display: block; position: fixed; z-index: 10001; top: 0; right: 0; bottom: 0; left: 0; overflow: hidden; overflow-x: hidden; overflow-y: auto; outline: 0; } .modal-open .internal-container { position: absolute; z-index: 5001; top: 5px; left: 50%; width: calc(100% - 10px); max-width: 1140px; min-height: 200px; max-height: calc(100vh - 10px); /* padding: 1.5625rem 1.25rem; */ overflow-y: auto; overflow-x: hidden; transform: translateX(-50%); background: #fff; } .modal-open .internal-container .tab{ height: auto; } @media screen and (min-width: 760px) { .modal-open .internal-container { width: calc(100% - 30px); max-height: calc(100vh - 30px); } .modal-open .internal-container .tab{ height: auto; } } .modal-open .close-button { display: flex; position: 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type="hidden" name="useNewWtb" id="useNewWtb" value="Y"/> <input type="hidden" name="searchApiDomain" id="searchApiDomain" value="//searchapi.samsung.com/v6"/> <input type="hidden" name="buyinstoreRedirectYN" id="buyinstoreRedirectYN" value="N"/> <input type="hidden" id="rtlValue"/> <input type="hidden" name="current_model_code" id="current_model_code"/> <input type="hidden" id="wtbCurrentPagePath" value="/content/samsung/us/business/solutions/services/business-services/enterprise-technical-support"/> <section class="ftd18-register-product popup" role="dialog" aria-modal="true" data-comp-name="popup" data-auto-init="false" id="ftd18RegisterProduct"> <div class="popup__dimmed"></div> <div class="popup__contents-wrap"> <div class="popup__contents"> <div class="popup__inner-wrap"> <div class="popup__inner"> <div class="ftd18-register-product-popup" data-comp-name="registerProduct" data-auto-init="false"> <div class="ftd18-register-product__step-1 show"> <h2 class="ftd18-register-product__title">Product Registration</h2> <p class="ftd18-register-product__desc" data-js-action="RegisterDescription">Quick and easy product registration..<br/>Receive up-to-date personalized services and tips.</p> <div class="ftd18-register-product__step-1-inner"> <div class="ftd18-register-product__step-1__reg-list" role="list"> <div class="ftd18-register-product__step-1__reg" role="listitem"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#retention-registration-step01-serialnumber" href="#retention-registration-step01-serialnumber"></use> </svg> <div class="ftd18-register-product__step-1__reg__inner"> <strong class="ftd18-register-product__step-1__reg__title">Serial Number / IMEI</strong> <p class="ftd18-register-product__step-1__reg__desc">Enter your Serial Number/IMEI</p> <button class="cta cta--contained cta--black" data-js-action="serialnumberBtn" an-tr="ftd18_register product popup-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:product registration:enter serial number/imei"> Enter serial number/IMEI </button> </div> </div> <div class="ftd18-register-product__step-1__reg" role="listitem"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#retention-registration-step01-qr" href="#retention-registration-step01-qr"></use> </svg> <div class="ftd18-register-product__step-1__reg__inner"> <strong class="ftd18-register-product__step-1__reg__title">QR Scan</strong> <p class="ftd18-register-product__step-1__reg__desc">Scan the QR code on your products for easy registration.</p> <p class="ftd18-register-product__step-1__reg__sub-desc">* This feature can only be supported on Samsung Home Appliances and non-smart B2C monitors.</p> <button class="cta cta--contained cta--black" data-js-action="qrscanBtn" an-tr="ftd18_register product popup-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:product registration:scan qr"> Scan QR code </button> </div> </div> </div> </div> </div> <div class="ftd18-register-product__step-2"> <h2 class="ftd18-register-product__title">Enter your Serial Number/IMEI</h2> <p class="ftd18-register-product__desc myd16-register-description">Quick and easy product registration.</p> <div class="ftd18-register-product__step-2-inner"> <div class="text-field-v2" data-comp-name="textFieldv2" data-auto-init="false"> <label class="text-field-v2__hint" for="serial-imei">Serial Number / IMEI</label> <div class="text-field-v2__input-wrap"> <input class="text-field-v2__input" id="serial-imei" type="text" autocomplete="on"/> <button class="text-field-v2__input-icon delete" aria-label="Delete" type="button"> <svg class="icon delete" focusable="false" aria-hidden="true"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <div class="text-field-v2__input-icon error"> <svg class="icon error" focusable="false" aria-hidden="true"> <use xlink:href="#information-error-bold" href="#information-error-bold"></use> </svg> </div> </div> <p class="text-field-v2__text assistive" id="serial-imei-assistive" aria-hidden="true">Please enter the 11 or 15- digit number.</p> <p class="text-field-v2__text error" id="serial-imei-error" aria-hidden="true">This product is already registered. Make sure you entered the right serial number or IMEI.</p> </div> <div class="ftd18-register-product__step-2__how-to-find-model-code"> <button class="ftd18-register-product__step-2__how-to-find-model-code__cta" data-i18n-expand="Expand" data-i18n-collapse="Collapse" an-tr="ftd18_register product popup-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:how to find serial number or imei"> How to find Serial Number or IMEI <span class="hidden">Expand</span> <svg class="icon down" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="icon up" focusable="false" aria-hidden="true"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> <div class="ftd18-register-product__step-2__how-to-find-model-code-inner"> <div class="ftd18-register-product__step-2__select-wrap"> <ul class="ftd18-register-product__step-2__select-list" role="list"> <li class="ftd18-register-product__step-2__select" role="listitem"> <div class="ftd18-register-product__step-2__select__menu"> <div class="menu menu--text-field" data-comp-name="menu" data-auto-init="false" data-type="textField" data-tagging-button> <select class="menu__select" aria-labelledby="type-hint" tabindex="-1" data-js-action="howToFindTypeSelect"> <option selected value="TV &amp; AV" an-tr="an-tr-tv-av" an-ca="an-ca-tv-av" an-ac="an-ac-tv-av" an-la="an-la-tv-av">TV &amp; AV</option> <option value="Mobile Device" an-tr="an-tr-mobile-device" an-ca="an-ca-mobile-device" an-ac="an-ac-mobile-device" an-la="an-la-mobile-device">Mobile Device</option> <option value="Home Appliance">Home Appliance</option> <option value="PC &amp; Office">PC &amp; Office</option> <option value="Camera &amp; Camcorder">Camera &amp; Camcorder</option> </select> <p id="type-hint" class="menu--text-field__hint">Type</p> <button class="menu__select-field" aria-haspopup="listbox" aria-expanded="false" aria-labelledby="type-hint type-text" type="button"> <span id="type-text" class="menu__select-field-text"></span> <svg class="menu__select-field-icon down" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="menu__select-field-icon up" focusable="false" aria-hidden="true"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> </div> </div> </li> <li class="ftd18-register-product__step-2__select" role="listitem"> <div class="ftd18-register-product__step-2__select__menu"> <div class="menu menu--text-field" data-comp-name="menu" data-auto-init="false" data-type="textField" data-tagging-button> <select class="menu__select" aria-labelledby="sub-type-hint" tabindex="-1"> <option selected value="Television">Television</option> <option value="Blu-ray">Blu-ray</option> <option value="Home cinema">Home cinema</option> <option value="MP3/MP4 Player">MP3/MP4 Player</option> </select> <p id="sub-type-hint" class="menu--text-field__hint">Sub Type</p> <button class="menu__select-field" aria-haspopup="listbox" aria-expanded="false" aria-labelledby="sub-type-hint sub-type-text" type="button"> <span id="sub-type-text" class="menu__select-field-text"></span> <svg class="menu__select-field-icon down" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="menu__select-field-icon up" focusable="false" aria-hidden="true"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> </div> </div> </li> <li class="ftd18-register-product__step-2__select" role="listitem"> <div class="ftd18-register-product__step-2__select__menu"> <div class="menu menu--text-field" data-comp-name="menu" data-auto-init="false" data-type="textField" data-tagging-button> <select class="menu__select" aria-labelledby="category-hint" tabindex="-1"> <option selected value="SUHD">SUHD</option> <option value="UHD">UHD</option> <option value="FHD">FHD</option> <option value="HD">HD</option> </select> <p id="category-hint" class="menu--text-field__hint">Category</p> <button class="menu__select-field" aria-haspopup="listbox" aria-expanded="false" aria-labelledby="category-hint category-text" type="button"> <span id="category-text" class="menu__select-field-text"></span> <svg class="menu__select-field-icon down" focusable="false" aria-hidden="true"> <use xlink:href="#open-down-bold" href="#open-down-bold"></use> </svg> <svg class="menu__select-field-icon up" focusable="false" aria-hidden="true"> <use xlink:href="#close-up-bold" href="#close-up-bold"></use> </svg> </button> </div> </div> </li> </ul> </div> <div class="ftd18-register-product__step-2__swiper-wrap"> <div class="ftd18-register-product__step-2__swiper swiper-container basic-swiper" data-swiper-option='{ &quot;slidesPerView&quot;: 1, &quot;keepWrapper&quot;: true, &quot;autoHeight&quot;: true, &quot;loop&quot;: false, &quot;pagination&quot;: true, &quot;componentEl&quot;: &quot;.ftd18-register-product-popup&quot;, &quot;followFinger&quot;: true }' data-comp-name="swiper" data-auto-init="false"> <div class="swiper-wrapper"> <div class="ftd18-register-product__step-2__swiper__slide swiper-slide" data-type-headline="How to find Serial Number or IMEI 1" role="tabpanel" id="slide-0"> <div class="ftd18-register-product__step-2__swiper__slide__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" alt="" role="img" data-comp-name="image" data-auto-init="false"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" alt="" role="img" data-comp-name="image" data-auto-init="false"/> </div> </div> <div class="ftd18-register-product__step-2__swiper__slide__title">Back view</div> <div class="ftd18-register-product__step-2__swiper__slide__desc">The serial number and model name are printed on the label located on the lower left side of the device’s exterior, near the front. They are also on a second label, inside the refrigerator compartment on a side wall above the top shelf.</div> </div> <div class="ftd18-register-product__step-2__swiper__slide swiper-slide" data-type-headline="How to find Serial Number or IMEI 2" role="tabpanel" id="slide-1"> <div class="ftd18-register-product__step-2__swiper__slide__image"> <div class="image"> <img class="image__preview lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" alt="" role="img" data-comp-name="image" data-auto-init="false"/> <img class="image__main lazy-load responsive-img" data-desktop-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" data-mobile-src="//images.samsung.com/is/image/samsung/uk-111-105186828?$ORIGIN_PNG$" alt="" role="img" data-comp-name="image" data-auto-init="false"/> </div> </div> <div class="ftd18-register-product__step-2__swiper__slide__title">Back view</div> <div class="ftd18-register-product__step-2__swiper__slide__desc">The serial number and model name are printed on the label located on the lower left side of the device’s exterior, near the front. They are also on a second label, inside the refrigerator compartment on a side wall above the top shelf.</div> </div> </div> </div> <div class="indicator dot-indicator" data-indicator-data='{ &quot;type&quot;: &quot;dot-indicator&quot;, &quot;play&quot;: true, &quot;autoRolling&quot;: false, &quot;infiniteRolling&quot;: false }' data-comp-name="indicator" data-auto-init="false"> <div class="indicator-wrap"> <div class="indicator__list-wrap"> <div class="indicator__list" role="tablist"> <button class="indicator__item" role="tab"> <span class="indicator__dot-wrap"> <span class="indicator__dot"> <span class="indicator__dot-inner"></span> </span> <span class="hidden"></span> </span> </button> </div> </div> </div> </div> </div> </div> </div> </div> <div class="ftd18-register-product__btn-wrap"> <!-- /* button 이 disabled 경우 .cta--disabled 추가, disabled 속성 추가 */--> <button class="cta cta--outlined cta--black" data-action="back" data-js-action="backto1Btn" an-tr="ftd18_register product popup-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:back"> Back </button> <!-- /* button 이 disabled 경우 .cta--disabled 추가, disabled 속성 추가 */--> <button class="cta cta--contained cta--black" data-action="check" data-js-action="checkBtn" an-tr="ftd18_register product popup-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:check"> Check </button> </div> </div> <div class="ftd18-register-product__step-3"> <h2 class="ftd18-register-product__title">Product registration is almost complete!!</h2> <p class="ftd18-register-product__desc">You&#39;ve entered a valid S/N or IMEI. Now select the model of your product.</p> <div class="ftd18-register-product__step-3-inner"> <div class="ftd18-register-product__step-3__category-list" data-i18n-selected="selected" role="list"> </div> <div class="ftd18-register-product__step-3__search"> <div class="ftd18-register-product__step-3__search__input-container"> <button class="ftd18-register-product__step-3__search__input__back"> <span class="hidden">Back</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#backward-bold" href="#backward-bold"></use> </svg> </button> <div class="ftd18-register-product__step-3__search__input-wrap"> <label class="ftd18-register-product__step-3__search__input-label" for="model-code-search">Enter your Model Number</label> <bdi><input class="ftd18-register-product__step-3__search__input" type="text" id="model-code-search" autocomplete="on"/></bdi> <button class="ftd18-register-product__step-3__search__input-icon delete" aria-label="delete" type="button" an-tr="ftd18_register product popup-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-delete-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:delete model number"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#cancel-bold" href="#cancel-bold"></use> </svg> </button> <button class="ftd18-register-product__step-3__search__input-icon search" aria-label="search" type="submit" an-tr="ftd18_register product popup-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-delete-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:search model number"> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#search-bold" href="#search-bold"></use> </svg> </button> </div> </div> <h3 class="ftd18-register-product__step-3__search__result__title">Suggested Searches</h3> <div class="ftd18-register-product__step-3__search__result-list-wrap scrollbar" data-auto-init="false" data-comp-name="scrollbar" data-auto-resize> <ul class="ftd18-register-product__step-3__search__result-list scrollbar__contents" role="list"> </ul> </div> <div class="ftd18-register-product__step-3__search__result__error" aria-live="polite">No result. Please try again.</div> </div> </div> <div class="ftd18-register-product__btn-wrap"> <button class="cta cta--outlined cta--black" data-action="back" data-js-action="backto2Btn" an-tr="ftd18_register product popup-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:back"> Back </button> <button class="cta cta--contained cta--black cta--disabled" disabled data-action="select" data-js-action="selectBtn" an-tr="ftd18_register product popup-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:select"> Select </button> </div> </div> </div> </div> </div> <button class="popup__close" an-tr="ftd18_register product popup-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-register popup-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div> </section> <section class="ftd18-register-product-completion popup popup--alert" role="dialog" aria-modal="true" data-comp-name="popup" data-auto-init="false" id="ftd18RegisterProductCompletion"> <div class="popup__dimmed"></div> <div class="popup__contents-wrap"> <div class="popup__contents"> <div class="popup__inner-wrap"> <div class="popup__inner"> <div class="image" data-js-action="ftd18RegisterProductImage"> <img class="image__main lazy-load-man" data-src="https://via.placeholder.com/120x120" alt="" data-comp-name="image" data-auto-init="false"/> </div> <h2 class="ftd18-register-product__title" data-js-action="ftd18RegisterProductTitle">Galaxy Book3 Ultra</h2> <p class="ftd18-register-product__desc" data-js-action="ftd18RegisterProductSku">SM-G996BZKGEUA</p> <p class="ftd18-register-product__desc" data-js-action="ftd18RegisterProductSerial">Serial Number: R3CR508WNAH</p> </div> </div> <div class="popup__btn-wrap"> <button class="cta cta--contained cta--black" data-js-action="confirmBtn" an-tr="ftd18_register product popup-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-cta-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:confirm"> Confirm </button> </div> <button class="popup__close" an-tr="ftd18_register product popup-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-register popup-content_click" an-ca="content click" an-ac="feature" an-la="registration popup:close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div> </section> <section class="ftd18-register-product-qr-scan-error popup popup--alert" role="dialog" aria-modal="true" data-comp-name="popup" data-auto-init="false" id="ftd18RegisterProductQRScanError"> <div class="popup__dimmed"></div> <div class="popup__contents-wrap"> <div class="popup__contents"> <div class="popup__inner-wrap"> <div class="popup__inner"> <h2 class="ftd18-register-product__title">The device you are currently using does not support the camera function.</h2> <p class="ftd18-register-product__desc">Please try again with a different device.</p> </div> </div> <div class="popup__btn-wrap"> <button class="cta cta--contained cta--black" data-js-action="alertBtn" data-action="confirm" an-tr="ftd18_register product popup-https://www.samsung.com/us/business/solutions/services/business-services/enterprise-technical-support/-error pop up-content_click" an-ca="content click" an-ac="feature" an-la="error popup:confirm"> Confirm </button> </div> <button class="popup__close"> <span class="hidden">Close</span> <svg class="icon" focusable="false" aria-hidden="true"> <use xlink:href="#delete-bold" href="#delete-bold"></use> </svg> </button> </div> </div> </section> <script src="/etc.clientlibs/samsung/clientlibs/consumer/global/clientlib-templates/page-static-gnb-hq/compact.min.js"></script> <script src="/etc.clientlibs/samsung/components/content/consumer/global/product-popup/pd-g-register-product-popup/clientlibs/site.min.js"></script> <script src="/etc.clientlibs/samsung/components/content/epp/common/ep-cm-g-barcode-scanner-popup/clientlibs/site.min.js"></script> <script src="/etc.clientlibs/samsung/components/content/business/us/navigation/bu-nv-g-lnb/clientlibs/site.min.js" async></script> <script src="/etc.clientlibs/samsung/components/content/consumer/global/home/ho-g-home-kv-carousel/clientlibs/site.min.js" async></script> <script src="/etc.clientlibs/samsung/components/content/consumer/global/product/pd-g-feature-benefit/clientlibs/site.min.js" 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