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L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Monetization Overview</div></a></div><style data-emotion-css="1gg9bms">.css-1gg9bms{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;margin-right:10px;font-weight:600;font-size:16px;border-radius:0px 8px 8px 0px;}.css-1gg9bms:hover{background-color:#f6f6f7;}</style><div class="css-1gg9bms"><style data-emotion-css="17iyluq">.css-17iyluq{display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-align-items:center;-webkit-box-align:center;-ms-flex-align:center;align-items:center;color:#4284F5;width:100%;}.css-17iyluq:hover{color:#4284F5;cursor:pointer;-webkit-text-decoration:none;text-decoration:none;}</style><a class="css-17iyluq"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>How to monetize apps</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>App Review process</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Text Billing API</div></a></div><div class="css-1psvkz3"><a class="css-19nl305"><div class="css-2hhlpj"><div class="css-oe3dsw"><svg fill="#424D57" width="12px" height="16px" viewBox="0 0 12 16" version="1.1" xmlns="http://www.w3.org/2000/svg" xlink="http://www.w3.org/1999/xlink"><path d="M1.5,0.5 C0.675,0.5 0.0075,1.175 0.0075,2 L0,14 C0,14.825 0.6675,15.5 1.4925,15.5 L10.5,15.5 C11.325,15.5 12,14.825 12,14 L12,5 L7.5,0.5 L1.5,0.5 Z M6.75,5.75 L6.75,1.625 L10.875,5.75 L6.75,5.75 Z" fill-rule="nonzero" fill="currentColor"></path></svg></div>Partner Program API</div></a></div></div></aside><style data-emotion-css="1g06r20">.css-1g06r20{padding-bottom:30vh;position:relative;width:100%;}@media (min-width:768px){.css-1g06r20{width:calc(100% - 258px);max-width:900px;}}</style><div class="css-1g06r20"><style data-emotion-css="c8i9h7">.css-c8i9h7{margin-top:120px;padding:0px 30px;}@media (min-width:768px){.css-c8i9h7{padding:0px 60px;}}.css-c8i9h7.redoc{margin-top:60px;display:block;}</style><article class=" css-c8i9h7"><style data-emotion-css="1lyzzun">.css-1lyzzun{margin:3em 0 1em;padding:2em 0 1em;}</style><div class="css-1lyzzun"><style data-emotion-css="12qxxrf">.css-12qxxrf{margin:0;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;-webkit-box-pack:justify;-webkit-justify-content:space-between;-ms-flex-pack:justify;justify-content:space-between;-webkit-flex-direction:column;-ms-flex-direction:column;flex-direction:column;font-weight:500;text-rendering:optimizeLegibility;font-size:2.25rem;line-height:1.1;-webkit-letter-spacing:-0.02em;-moz-letter-spacing:-0.02em;-ms-letter-spacing:-0.02em;letter-spacing:-0.02em;}@media (min-width:768px){.css-12qxxrf{-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;}}</style><h2 id="how-to-monetize-apps" class="css-12qxxrf"><span>How to monetize apps</span><style data-emotion-css="1g0dr3m">.css-1g0dr3m{margin-top:8px;}.css-1g0dr3m > label{margin:0 0 5px 0;}.css-1g0dr3m label + div{-webkit-box-pack:end;-webkit-justify-content:flex-end;-ms-flex-pack:end;justify-content:flex-end;}</style></h2></div><style data-emotion-css="1679d3t">.css-1679d3t{border-bottom:1px solid #e0e4e9;padding-bottom:0.5em;}</style><h2 class="heading css-1679d3t"><style data-emotion-css="180507a">.css-180507a{color:inherit;-webkit-text-decoration:none;text-decoration:none;position:relative;}.css-180507a:hover{color:inherit;-webkit-text-decoration:none;text-decoration:none;}.css-180507a:hover:before{content:"#";position:absolute;font-weight:300;left:-1em;top:1px;opacity:0.3;}.css-180507a:focus-visible{outline-width:0px;}</style><a id="introduction" href="#introduction" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#introduction"><span class="icon icon-link"></span></a>Introduction</a></h2><p>Whether your app is already up and running or you're just starting off, the topic of <strong>app monetization</strong> will eventually cross your mind. If you don't know how to go about generating income from your LiveChat or HelpDesk apps, this is the place for you to start.</p><h3 class="heading"><a id="tldr" href="#tldr" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#tldr"><span class="icon icon-link"></span></a>TL;DR;</a></h3><p>Watch the video to get a general understanding of app monetization with Text Developer Program.</p><iframe width="560" height="315" src="https://www.youtube.com/embed/yVO7-jt_SQY" frameBorder="0" allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture" allowfullscreen=""></iframe><h3 class="heading"><a id="core-information" href="#core-information" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#core-information"><span class="icon icon-link"></span></a>Core information</a></h3><p>Here's the core info about monetization in <strong>Text Platform</strong>:</p><ul><li>You can set up monetization in <a href="https://platform.text.com/console/" target="_blank" rel="noopener noreferrer">Developer Console</a> with just a few easy steps.</li><li>We take care of processing the payments. Then, we transfer your earnings to you via PayPal.</li><li>The commission is 20%, so if you set the app price to be $10, you will earn $8 net.</li><li>We offer two billing cycles: <strong>once a month</strong> and <strong>one-time payment</strong>. We recommend the recurring payment option.</li><li>There're two types of payment to choose from: <strong>Charge per account</strong> and <strong>Charge per organization</strong>. We explain them <a href="/docs/monetization/how-to-monetize-apps#step-2-setting-up-payment-details">here</a>.</li><li>You can leverage Text <a href="/docs/monetization/billing-api">Billing API</a> to implement micropayments in your app.</li></ul><h3 class="heading"><a id="your-role-vs-our-role" href="#your-role-vs-our-role" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#your-role-vs-our-role"><span class="icon icon-link"></span></a>Your role vs. Our role</a></h3><h4 class="heading"><a id="specify-billing-details" href="#specify-billing-details" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#specify-billing-details"><span class="icon icon-link"></span></a>Specify billing details</a></h4><p>The only action on your side is to define the billing model for your app and set up monetization. It's as simple as using the <strong>App Monetization Building Block</strong>. Payments will be collected automatically depending on the billing cycle you picked.</p><h4 class="heading"><a id="get-help-with-marketing" href="#get-help-with-marketing" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#get-help-with-marketing"><span class="icon icon-link"></span></a>Get help with marketing</a></h4><p>Our part is to help you successfully launch your app. We're ready to support the <strong>promotion</strong> of your product. We can, for example, present your service on a dedicated landing page, popularizing it among potential customers.</p><h2 class="heading css-1679d3t"><a id="sample-configuration" href="#sample-configuration" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#sample-configuration"><span class="icon icon-link"></span></a>Sample configuration</a></h2><p>If you want to know the process inside out, follow the sample configuration we've prepared. We'll use an app named <strong>Statistics</strong> as our example.</p><h3 class="heading"><a id="step-1-starting-in-the-ui" href="#step-1-starting-in-the-ui" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#step-1-starting-in-the-ui"><span class="icon icon-link"></span></a><strong>Step 1 Starting in the UI</strong></a></h3><p>Make sure you are signed in to your <a href="https://platform.text.com/console/" target="_blank" rel="noopener noreferrer">Developer Console</a>. We begin in the <strong>Building Blocks</strong> tab. This is where we can find the <strong>App Monetization</strong> tile.</p><style data-emotion-css="v3memn">.css-v3memn{display:block;max-width:100%;overflow:hidden;position:relative;box-sizing:border-box;margin-top:0;margin-left:0;margin-right:0;margin-bottom:10px;}</style><div class="css-v3memn"><style data-emotion-css="1xx5dte">.css-1xx5dte{box-sizing:border-box;display:block;max-width:100%;padding-top:calc(910 / 1291 * 100%);}</style><div class="css-1xx5dte"><style data-emotion-css="5r33xa">.css-5r33xa{position:absolute;top:0;left:0;bottom:0;right:0;box-sizing:border-box;padding:0;border:none;margin:auto;display:block;width:0;height:0;min-width:100%;max-width:100%;min-height:100%;max-height:100%;}</style><img alt="LiveChat App Monetization Block" src="/docs/images/monetization/how-to-monetize-apps/livechat-monetization-step1.png" decoding="async" class="css-5r33xa"/></div></div><h3 class="heading"><a id="step-2-setting-up-payment-details" href="#step-2-setting-up-payment-details" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#step-2-setting-up-payment-details"><span class="icon icon-link"></span></a><strong>Step 2 Setting up payment details</strong></a></h3><p>What you need to do next is set up the following information:</p><ol><li>the <strong>price</strong> of your application</li><li>the <strong>billing cycle</strong><ul><li>once a month</li><li>one-time payment</li></ul></li><li>the <strong>type of payment</strong><ul><li><strong>Charge per account</strong> - the price of your app will be calculated based on the current number of accounts within a LiveChat customer鈥檚 license.</li><li><strong>Charge per organization</strong> - the app will be available for all active accounts within a LiveChat customer鈥檚 license.</li></ul></li><li>the <strong>trial period</strong></li></ol><style data-emotion-css="1qhzmwg">.css-1qhzmwg{border:1px solid #ffbb00;border-radius:6px;padding:1.5em 1.5em 0;margin-bottom:1.5em;background-color:#ffd000;}</style><div class="css-1qhzmwg"><p><strong>Annual app subscriptions</strong></p><p>Some customers will be interested in purchasing an <strong>annual subscription</strong> for your app. It's possible only for the apps with the monthly payment billing cycle. By default, customers who purchase an annual subscription get a <strong>15% discount</strong>, which is applied to the <strong>app base price</strong>. Then, we calculate the <strong>commission (20%)</strong> and <strong>your net profit (80%)</strong>. You will be paid for <strong>a year in advance</strong>.</p></div><div class="css-v3memn"><style data-emotion-css="l4j72r">.css-l4j72r{box-sizing:border-box;display:block;max-width:100%;padding-top:calc(953 / 1291 * 100%);}</style><div class="css-l4j72r"><img alt="LiveChat App Monetization Details" src="/docs/images/monetization/how-to-monetize-apps/livechat-monetization-step2.png" decoding="async" class="css-5r33xa"/></div></div><h3 class="heading"><a id="step-3-creating-the-app-description" href="#step-3-creating-the-app-description" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#step-3-creating-the-app-description"><span class="icon icon-link"></span></a><strong>Step 3 Creating the app description</strong></a></h3><p>Then, go to <strong>Listing details</strong> and fill in the required fields. This is the place for you to inform about the app and encourage potential users. Make sure to present your app's main functionality and key features.</p><style data-emotion-css="9mlxei">.css-9mlxei{font-weight:600;cursor:pointer;}.css-9mlxei:after{content:"";width:16px;height:16px;display:inline-block;vertical-align:middle;margin-bottom:1px;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='16' height='16' viewBox='0 0 24 24'%3E%3Cpath d='M10 6L8.59 7.41 13.17 12l-4.58 4.59L10 18l6-6z' fill='%232200ff'/%3E%3Cpath d='M0 0h24v24H0z' fill='none'/%3E%3C/svg%3E");}</style><a class="css-9mlxei">How to fill in app details</a><div class="css-v3memn"><style data-emotion-css="1n3ilfl">.css-1n3ilfl{box-sizing:border-box;display:block;max-width:100%;padding-top:calc(916 / 1291 * 100%);}</style><div class="css-1n3ilfl"><img alt="LiveChat Listing Details" src="/docs/images/monetization/how-to-monetize-apps/livechat-monetization-step3.png" decoding="async" class="css-5r33xa"/></div></div><h3 class="heading"><a id="step-4-testing-the-app" href="#step-4-testing-the-app" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#step-4-testing-the-app"><span class="icon icon-link"></span></a><strong>Step 4 Testing the app</strong></a></h3><p>After that, it's time for you to install the app on your account and test it. You can install it in the <strong>Private installation</strong> tab.</p><div class="css-v3memn"><style data-emotion-css="13hf4nb">.css-13hf4nb{box-sizing:border-box;display:block;max-width:100%;padding-top:calc(921 / 1291 * 100%);}</style><div class="css-13hf4nb"><img alt="LiveChat Private Installation Tab" src="/docs/images/monetization/how-to-monetize-apps/livechat-monetization-step4.png" decoding="async" class="css-5r33xa"/></div></div><a class="css-9mlxei">Things to remember when testing the app</a><h3 class="heading"><a id="step-5-submitting-for-review" href="#step-5-submitting-for-review" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#step-5-submitting-for-review"><span class="icon icon-link"></span></a><strong>Step 5 Submitting for review</strong></a></h3><p>When your application is ready, submit it for review. It will be an action point for us. We will review your application and get back to you as soon as possible. At this point you can also mention any important info, such as test credentials or the necessity to create a new account in your service.</p><p>If you need help along the way, you can always reach us at <a href="mailto:developers@text.com">developers@text.com</a>.</p><div class="css-v3memn"><style data-emotion-css="38g66c">.css-38g66c{box-sizing:border-box;display:block;max-width:100%;padding-top:calc(911 / 1291 * 100%);}</style><div class="css-38g66c"><img alt="LiveChat review submission" src="/docs/images/monetization/how-to-monetize-apps/livechat-monetization-step5.png" decoding="async" class="css-5r33xa"/></div></div><h3 class="heading"><a id="step-6-publishing" href="#step-6-publishing" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#step-6-publishing"><span class="icon icon-link"></span></a><strong>Step 6 Publishing</strong></a></h3><p>You'll know that your app is ready for publishing when you see a note saying that <strong>the app is accepted</strong>. In case of rejection, we'll contact you via email to give you feedback and discuss what needs to be changed.</p><p>Publish the app and that's it! Your app will be available on our Marketplace in up to 4 hours.</p><a class="css-9mlxei">See all app statuses</a><div class="css-v3memn"><style data-emotion-css="1y0ng33">.css-1y0ng33{box-sizing:border-box;display:block;max-width:100%;padding-top:calc(945 / 1291 * 100%);}</style><div class="css-1y0ng33"><img alt="LiveChat Publish your app on Marketplace" src="/docs/images/monetization/how-to-monetize-apps/livechat-monetization-step6.png" decoding="async" class="css-5r33xa"/></div></div><h2 class="heading css-1679d3t"><a id="look-up-your-revenue" href="#look-up-your-revenue" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#look-up-your-revenue"><span class="icon icon-link"></span></a>Look up your revenue</a></h2><p>You can check your current account balance in the <strong>My Revenue</strong> section. You'll find there your <strong>current account balance</strong>, <strong>income history</strong>, <strong>detailed recent income activity</strong>, as well as some <strong>statistics</strong> on your best performing apps. Also, this is the place to request a money withdrawal.</p><div class="css-v3memn"><style data-emotion-css="8kl5af">.css-8kl5af{box-sizing:border-box;display:block;max-width:100%;padding-top:calc(897 / 1320 * 100%);}</style><div class="css-8kl5af"><img alt="LiveChat My Revenue Section" src="/docs/images/monetization/how-to-monetize-apps/livechat-monetization-revenue.png" decoding="async" class="css-5r33xa"/></div></div><div class="css-v3memn"><style data-emotion-css="17mipab">.css-17mipab{box-sizing:border-box;display:block;max-width:100%;padding-top:calc(678 / 1320 * 100%);}</style><div class="css-17mipab"><img alt="LiveChat My Revenue Section" src="/docs/images/monetization/how-to-monetize-apps/livechat-monetization-revenue1.png" decoding="async" class="css-5r33xa"/></div></div><h2 class="heading css-1679d3t"><a id="request-a-withdrawal" href="#request-a-withdrawal" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#request-a-withdrawal"><span class="icon icon-link"></span></a>Request a withdrawal</a></h2><p>Clicking the <strong>request a withdrawal</strong> button will prompt to you to send us an email so that we can take care of further billing operations.</p><p>The withdrawal process is governed by the rules defined in the <a href="/docs/monetization/how-to-monetize-apps#standard-withdrawal">Standard withdrawal</a> section.</p><h3 class="heading"><a id="standard-withdrawal" href="#standard-withdrawal" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#standard-withdrawal"><span class="icon icon-link"></span></a>Standard withdrawal</a></h3><ul><li>You can request a withdrawal only if there's <strong>at least $50</strong> in your account.</li><li>You can request a withdrawal not more often than <strong>once a month</strong>.</li><li>We will handle the withdrawal request and get back to you in <strong>up to two weeks</strong>.</li></ul><h3 class="heading"><a id="monetary-prizes" href="#monetary-prizes" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#monetary-prizes"><span class="icon icon-link"></span></a>Monetary prizes</a></h3><p>The LiveChat Developer Platform sometimes organizes events in which you can win monetary prizes (hackathons, live coding sessions, etc.). The funds are added to your Developer Account and are referred to as a <em>gift card</em> or <em>credit</em>. To withdraw such funds, follow the <a href="/docs/monetization/how-to-monetize-apps#standard-withdrawal">standard withdrawal process</a>. Apart from that, you need to meet the following conditions:</p><ul><li>You're the author of at least one paid application that features on <a href="https://www.livechat.com/marketplace/" target="_blank" rel="noopener noreferrer">LiveChat Marketplace</a>.</li><li>Your application was purchased and installed by a customer at least once.</li></ul><h2 class="heading css-1679d3t"><a id="success-stories" href="#success-stories" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#success-stories"><span class="icon icon-link"></span></a>Success stories</a></h2><p>Discover the stories of other developers who successfully monetized their applications with the LiveChat Marketplace.</p><ul><li><a target="_blank" href="https://developers.livechat.com/updates/livechat-snapcall-app-case-study/">How SnapCall made it possible to call customers right from the chat</a></li><li><a target="_blank" href="https://developers.livechat.com/updates/monetizing-livechat-apps-case-study/">How to sell apps on the LiveChat Marketplace with stellar results</a></li></ul><h2 class="heading css-1679d3t"><a id="questions" href="#questions" class="reference css-180507a"><a href="/docs/monetization/how-to-monetize-apps#questions"><span class="icon icon-link"></span></a>Questions?</a></h2><p>We're happy to provide our support in case you need it. 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