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}); $('#fill-address-trip-from').on('click', function(){ $("#alerts-widget-trip-planner-from").val('Calculating...'); $('#Leftpanel').removeClass('has-error has-danger'); $("#alerts-widget-trip-planner-from").trigger('focus'); $("#Leftpanel").trigger('reset'); }); $('#fill-address-trip-to').on('click', function(){ $("#alerts-widget-trip-planner-to").val('Calculating...'); $('#trip-planner-to').removeClass('has-error has-danger'); $("#alerts-widget-trip-planner-to").trigger('focus'); $("#trip-planner-to").trigger('reset'); }); </script> <a id="main-content" name="main-content"></a> <div class="main-content"> <div class="hero-wrapper"> <div class="hero-content-wrapper"> <div class="news" id="newsDiv"> </div>  </div>  </div>  <div class="container"> <div id="cs_control_1457" class="cs_control CS_Element_LinkBar"> <nav class="breadcrumb" role="navigation"> <ul> <li><a href="/index.cfm" tabindex="1">Home</a></li> <li> <a href="/service/" tabindex="1">Service</a> </li> <li> <a href="/service/elevators-escalators/" tabindex="1">Elevators and escalators</a> </li> <li> Elevators and Escalators</li> </ul> </nav> </div> <div class="content-wrapper"> <div class="content"> <div class="share"> <div class="addthis_sharing_toolbox"></div> </div> <h2>Elevators and Escalators</h2> <div id="cs_control_1449" class="cs_control CS_Element_Textblock"> <div class="CS_Textblock_Text"><p>Metro's elevators and escalators provide access to the transit system's many underground stations and to station platforms. Metro has the most elevators (320) and escalators (647) of any transit system in North America.</p> <h2>Plan Your Trip</h2> <ul> <li>View the <a class="CP___PAGEID_44991" href="/service/elevators-escalators/Elevator-Escalator-Service-Status.cfm" style="">Service Status page</a> to find out if there is an elevator or escalator out of service at a Metrorail station you will be visiting today, why repairs are needed, and when the unit is expected to be back in service. Take note of the location within the station so you can plan accordingly. Elevator and escalator status information also can be found on the individual station pages.</li> <li>For Metro riders who rely on elevators, sign up for <a href="https://elstat.wmata.com/" target="_blank" aria-label="ELstat (New Window)">ELstat</a>, Metro's elevator status application, to receive advance alerts of scheduled elevator outages. In the event of an elevator outage that prevents a rider from exiting at his/her preferred station, ask the station manager for shuttle service to that station. Use these <a href="/service/accessibility/center-platforms.cfm">tips to circumvent out-of-service elevators</a> via center-platform stations.</li> <li>While in a Metro station, listen for public address announcements about elevator and escalator outages and check station platform displays for more information.</li> </ul> <h2>Ride Safely</h2> <p>Learn safety tips to prevent injury in an elevator or on a Metro escalator and what to do in the event of an emergency.</p> <ul> <li>To ensure your safety and the safety of your fellow riders, read these <a href="/service/elevators-escalators/safety.cfm">tips for traveling on Metro elevators and escalators</a>.</li> <li>In an elevator, use the provided phone or intercom system to reach assistance. In the event of a fire, use an escalator or stairs; do not use the elevator.</li> <li>In the event of an escalator emergency, push the emergency stop buttons at the top or bottom of the escalator. The escalator will stop and an alarm will sound. Signs on the escalator explain the use of these buttons and warn against misuse.</li> <li>For more information on elevator and escalator safety, view websites for <a onmouseover=" return window.status='https://www.eesf.org/childrens-elevator-escalator-safety'; " onmouseout=" return window.status=''; " href="javascript:HandleLink('cpe_1449_0','CPNEWWIN:_blank^@https://www.eesf.org/childrens-elevator-escalator-safety');">children</a> and <a onmouseover=" return window.status='https://www.eesf.org/elevator-escalator-safety-seniors'; " onmouseout=" return window.status=''; " href="javascript:HandleLink('cpe_1449_0','CPNEWWIN:_blank^@https://www.eesf.org/elevator-escalator-safety-seniors');">adults</a>, sponsored by the Elevator Escalator Safety Foundation.</li> </ul> <h2>Learn About Metro's Maintenance Program</h2> <p>Each elevator and escalator is made up of thousands of parts and requires ongoing maintenance to continue working properly.</p> <ul> <li>While every attempt is made to keep elevators and escalators in service while Metrorail is open, some units must be repaired during the day. See <a href="/service/elevators-escalators/outage-types.cfm">reasons why units go out of service</a>.</li> <li>Metro is working to improve its elevator and escalator performance. The <a href="/about/records/scorecard/index.cfm">Scorecard</a> provides a system-wide perspective of elevator and escalator availability (updated monthly), including why performance changed and actions to improve performance.</li> </ul> <h2>Elevator/Escalator Facts</h2> <ul> <li>Metro's longest elevators (196 feet) are located at the Forest Glen station.</li> <li>Metro's longest escalator is at the Wheaton station (230 feet).</li> <li>Stations with the most escalators are Metro's busiest: L'Enfant Plaza (31), Gallery Pl-Chinatown (30) and Metro Center (25).</li> </ul></div> </div> <div id="cs_control_1450" class="CS_Element_Schedule"> <div title="" id="CS_Element_interiorcontainer"> </div> </div> </div>  <aside class="sidebar">  <div class="side-nav sidebar-item"><div class="sidebar-item-content"><div class="sidebar-title"><a href="/service/elevators-escalators/">Elevators and Escalators</a></div><ul class="menu"><li class="leaf"><a href="/service/elevators-escalators/Elevator-Escalator-Service-Status.cfm" class="active">Service Status</a></li><li class="leaf"><a href="/service/elevators-escalators/safety.cfm" class="active">Elevator and Escalator Safety</a></li><li class="leaf"><a href="https://elstat.wmata.com/" class="active">ELstat Elevator Alert System</a></li><li class="leaf"><a href="/service/elevators-escalators/outage-types.cfm" class="active">Reasons for Service Disruptions</a></li></ul></div></div> <div class="subscribe sidebar-item"> <div class="sidebar-item-content">  <div class="sidebar-title">SUBSCRIBE TO METRO NEWS RELEASES</div> <br /> <form id="subscribeform" action="/about/news/subscribe.cfm" method="post" name="subscribeform" class="form-horizontal" novalidate > <label for="subscribe" class="hidden">Subscribe</label> <input type="submit" name="subscribe" value="SUBSCRIBE" /> </form> <p class="small-text"><a href="/about/records/privacy.cfm">Metro's privacy policy</a></p> </div> </div>  <div class="ad-space sidebar-item"> <div class="sidebar-item-content"> <div class="ad-180x150"> <img src=" " alt=""> </div> <div align="center"> </div> </div> </aside> </div>  </div>  </div>  <footer> <script async src="https://siteimproveanalytics.com/js/siteanalyze_6295229.js"></script> <div class="footer-nav-wrapper"> <div class="footer-nav"> <div class="logo"> <a href="/index.cfm" title="Washington Metropolitan Area Transit Authority"> <span class="visually-hidden">Home</span> <span class="icon-wmata-logo"> <span class="path1"></span><span class="path2"></span> </span> </a> </div> <div class="col-wrapper"> <div class="footer-col"> <ul> <li class="header footer-column-header">TRANSIT INFORMATION</li> <li><a href="/initiatives/open-data-hub/MetroPulse.cfm">METROPULSE</a></li> <li><a href="/schedules/maps/index.cfm?t=maps-bus-wrapper">BUS MAPS</a></li> <li><a href="/schedules/timetables/">BUS SCHEDULES</a></li> <li><a href="/schedules/maps/index.cfm?t=maps-rail-wrapper">RAIL MAP</a></li> <li><a href="/rider-guide/stations/">RAIL STATIONS</a></li> <li><a href="/service/elevators-escalators/">ELEVATORS & ESCALATORS</a></li> <li><a href="/fares/basic.cfm">FARES & TRANSFERS</a></li> <li><a href="https://metroaccess.wmata.com/#/auth/signinregister" target="_blank">METROACCESS WEB BOOKING</a></li> <li><a href="/service/bikes/">BIKING</a></li> <li><a href="/service/parking/">PARKING</a></li> <li><a href="/service/accessibility/">ACCESSIBILITY</a></li> </ul> </div>  <div class="footer-col"> <ul> <li class="header footer-column-header">REPORT ISSUES</li> <li><a href="/about/contact/">CONTACT US</a></li> <li><a href="https://wmata.custhelp.com/app/home/">CUSTOMER COMMENT FORM</a></li> <li><a href="/about/transit-police/feedback.cfm">TRANSIT POLICE COMMENT FORM</a></li> <li><a href="/rider-guide/lost-found/">LOST & FOUND</a></li> </ul> </div>  <div class="footer-col"> <ul> <li class="header footer-column-header">WMATA INFORMATION</li> <li><a href="https://dcmetrostore.com/" target="_blank">METRO GIFTS</a></li> <li><a href="/about/careers/">CAREERS</a></li> <li><a href="/business/smartbenefits/">SMARTBENEFITS</a></li> <li><a href="/about/records/">PUBLIC RECORDS</a></li> <li><a href="/about/">ABOUT METRO</a></li> <li><a href="/about/board/">BOARD OF DIRECTORS</a></li> <li><a href="https://wmataoig.gov/" target="_blank">OFFICE OF INSPECTOR GENERAL</a></li> <li><a href="/about/media-relations/">MEDIA RELATIONS</a></li> <li><a href="https://www.wmatabonds.com/wmata-bonds-dc/i2812" aria-label="Investor Relations - 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