Top Live Chat Software Comparison

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class="global-search__inner" id="global-search-inner" data-bing-src="https://ui.customsearch.ai/api/ux/rendering-js?customConfig=6bdb716d-56c1-4d1d-89ec-21b3e0bfedef&market=en-US&version=latest&setLang=EN"> <div class="dots-bars-2"></div> </div> </div> </div> <main class="main has-comments"> <div class="container"> <header class="page-header--comparison"> <div class="page-header__inner"> <h1 class="hero-header__title has-underline has-underline--quaternary"> Top 5 Live Chat Software - Reviews and Comparison </h1> <p class="hero-body__text">Pick & Remove the chat tools you want to compare</p> <a href="#inline" data-lity class="btn btn-primary u-mobile-only u-mb0">+ Add to comparison</a> <div class="comparison__disclaimer"> <p class="disclaimer">Tooltester is supported by readers like yourself. We may earn an affiliate commission when you purchase through our links, which enables us to offer our research for free.</p> </div> </div> </header> <div id="side-by-side" class="table-scroll-container side-by-side-section "> <table class="table comparison__table" id="side-by-side-table" style="left: 0px"> <thead> <tr id="top-sticky-row"> <th> <p> <a href="#inline" class="add-set" data-lity> <svg width="44" height="44" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".2" cx="22" cy="22" r="22" fill="#57C0F9"/><path d="M21.443 29.98h1.755v-7.64h7.127V20.66h-7.127v-7.64h-1.755v7.64h-7.127v1.681h7.127v7.64Z" fill="#57C0F9"/></svg> </a> </p> <p> <a href="#inline" class="remove-add" data-lity> Remove and add tools to compare </a> </p> </th> <th> <a href="#" data-review-id="84142" class="remove-it"> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#1A1C22" opacity=".45"/></svg> </a> <p id="thumbnail-wrapper-84142" class="thumbnail-wrapper"> <a target="" href="https://www.tooltester.com/out/livechat"> <img width="200" height="44" src="https://www.tooltester.com/wp-content/uploads/2018/06/livechat-logo.png" class="attachment-full size-full wp-post-image" alt="Livechat logo" decoding="async" /> </a> </p> <div class="rating-circle rating-circle--large rating-circle--white" style="background: conic-gradient(rgb(26, 28, 33) 88%, rgba(230,230,230) 0 100%)"> <span>4.4</span> </div> </th> <th> <a href="#" data-review-id="376" class="remove-it"> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#1A1C22" opacity=".45"/></svg> </a> <p id="thumbnail-wrapper-376" class="thumbnail-wrapper"> <a target="" href="https://www.tooltester.com/out/tidio"> <img width="200" height="61" src="https://www.tooltester.com/wp-content/uploads/2018/06/tidio-logo.png" class="attachment-full size-full wp-post-image" alt="Tidio logo" decoding="async" /> </a> </p> <div class="rating-circle rating-circle--large rating-circle--white" style="background: conic-gradient(rgb(26, 28, 33) 84%, rgba(230,230,230) 0 100%)"> <span>4.2</span> </div> </th> <th> <a href="#" data-review-id="352" class="remove-it"> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#1A1C22" opacity=".45"/></svg> </a> <p id="thumbnail-wrapper-352" class="thumbnail-wrapper"> <a target="" href="https://www.tooltester.com/out/userlike"> <img width="800" height="300" src="https://www.tooltester.com/wp-content/uploads/2018/06/Userlike_logo-new.png" class="attachment-full size-full wp-post-image" alt="userlike logo" decoding="async" fetchpriority="high" srcset="https://www.tooltester.com/wp-content/uploads/2018/06/Userlike_logo-new.png 800w, https://www.tooltester.com/wp-content/uploads/2018/06/Userlike_logo-new-300x113.png 300w, https://www.tooltester.com/wp-content/uploads/2018/06/Userlike_logo-new-768x288.png 768w, https://www.tooltester.com/wp-content/uploads/2018/06/Userlike_logo-new-450x169.png 450w, https://www.tooltester.com/wp-content/uploads/2018/06/Userlike_logo-new-780x293.png 780w" sizes="(max-width: 800px) 100vw, 800px" /> </a> </p> <div class="rating-circle rating-circle--large rating-circle--white" style="background: conic-gradient(rgb(26, 28, 33) 82%, rgba(230,230,230) 0 100%)"> <span>4.1</span> </div> </th> <th> <a href="#" data-review-id="119818" class="remove-it"> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#1A1C22" opacity=".45"/></svg> </a> <p id="thumbnail-wrapper-119818" class="thumbnail-wrapper"> <a target="" href="https://www.tooltester.com/out/jivochat"> <img width="600" height="400" src="https://www.tooltester.com/wp-content/uploads/2022/12/jivochat-logo-vector.png" class="attachment-full size-full wp-post-image" alt="Jivochat logo" decoding="async" loading="lazy" srcset="https://www.tooltester.com/wp-content/uploads/2022/12/jivochat-logo-vector.png 600w, https://www.tooltester.com/wp-content/uploads/2022/12/jivochat-logo-vector-300x200.png 300w, https://www.tooltester.com/wp-content/uploads/2022/12/jivochat-logo-vector-270x180.png 270w, https://www.tooltester.com/wp-content/uploads/2022/12/jivochat-logo-vector-450x300.png 450w" sizes="(max-width: 600px) 100vw, 600px" /> </a> </p> <div class="rating-circle rating-circle--large rating-circle--white" style="background: conic-gradient(rgb(26, 28, 33) 82%, rgba(230,230,230) 0 100%)"> <span>4.1</span> </div> </th> <th> <a href="#" data-review-id="340" class="remove-it"> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#1A1C22" opacity=".45"/></svg> </a> <p id="thumbnail-wrapper-340" class="thumbnail-wrapper"> <a target="" href="https://www.tooltester.com/out/olark"> <img width="205" height="131" src="https://www.tooltester.com/wp-content/uploads/2018/06/olark-logo.png" class="attachment-full size-full wp-post-image" alt="Olark logo" decoding="async" loading="lazy" /> </a> </p> <div class="rating-circle rating-circle--large rating-circle--white" style="background: conic-gradient(rgb(26, 28, 33) 78%, rgba(230,230,230) 0 100%)"> <span>3.9</span> </div> </th> </tr> </thead> <tr class="ease-of-use"> <td> <span class="" data-tippy-content="" data-tippy-appendTo="parent"> Ease of use </span> </td> <td> <span data-tippy-content="<p>We love the clean menus and also the loading speed of the backend. But as there are a lot of features, the tool can be overwhelming at first. Some of the options can be a bit tricky to find at times. But overall it&#8217;s a user-friendly option.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4;" aria-label="Ease of use rating is 4."></div> </span> </td> <td> <span data-tippy-content="<p>We found the dashboard to be well-organized and intuitive to use. The overall design feels a lot more modern than most live chat tools we’ve tested (e.g. <a href="https://www.tooltester.com/en/live-chat/olark-review/">Olark</a>, <a href="https://www.tooltester.com/en/live-chat/purechat-review/">Pure Chat</a>).</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Ease of use rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>The interface isn’t the most exciting, nor is it the most intuitive we’ve used. A few settings are a bit more complicated than they need to be, such as setting up the widget routers and chatbots. But it’s not overwhelming, either: it just takes some getting used to.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 3.5;" aria-label="Ease of use rating is 3.5."></div> </span> </td> <td> <span data-tippy-content="<p>Despite being loaded with features, JivoChat is far from complicated to use. The interface feels clean, modern, and familiar, and features are generally located where you’d expect. Drilling down into specific settings can take a few more clicks, but using JivoChat is a pleasant experience overall.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4.5;" aria-label="Ease of use rating is 4.5."></div> </span> </td> <td> <span data-tippy-content="<p>Olark&#8217;s usability is fine, it&#8217;s very easy to understand. The menu structure makes sense and they offer explanations where you need them.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4;" aria-label="Ease of use rating is 4."></div> </span> </td> </tr> <tr class="setup"> <td> <span class="" data-tippy-content="How to add the chat software to your website." data-tippy-appendTo="parent"> Setup <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span data-tippy-content="<p>About as simple as you can get. Sign up (no credit card required), <a href="http://www.livechatinc.com/kb/setting-up-livechat-on-your-website/?partner=TeV6VODDJ9" target="_blank" rel="noopener">paste a piece of code onto your website</a> and it’s ready to go. There are plugins with platforms like WordPress and Weebly, too. Changes in the backend will show without any additional code change on your website.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Setup rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>Setup is an easy 4-step process, requiring you to paste some Javascript code on your site. Some direct, no-code integrations are also available (e.g. with WordPress and Wix).</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4.5;" aria-label="Setup rating is 4.5."></div> </span> </td> <td> <span data-tippy-content="<p>Copy and paste the code into your site or use one of their plugins. It always takes a few moments until chat widget changes become active, which can be a bit frustrating at times.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4;" aria-label="Setup rating is 4."></div> </span> </td> <td> <span data-tippy-content="<p>As with most live chat software, all it takes to install JivoChat on your site is to embed some custom code, and there are detailed instructions on how to do this for all the main website builders/content management systems. “One-click” integrations are also available with platforms like <a href="https://www.tooltester.com/en/reviews/wix-review/">Wix</a>, <a href="https://www.tooltester.com/en/reviews/weebly-review/">Weebly</a>, <a href="https://www.tooltester.com/en/reviews/shopify/">Shopify</a>, and <a href="https://www.tooltester.com/en/reviews/bigcommerce/">BigCommerce</a>.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Setup rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>Integrate the code snippet provided to your website and you are ready to go.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Setup rating is 5."></div> </span> </td> </tr> <tr class="themes-and-style-options"> <td> <span class="" data-tippy-content="Available customization options for the chat bar your customers see." data-tippy-appendTo="parent"> Themes and Style Options <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span data-tippy-content="<p>Their basic widget looks modern, although choices are limited (you only have 2 templates to choose from, and a handful of options to customize). However you can use images and animations as ‘eye catchers’ with triggered messages &#8211; more on that in the Automations section below.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4;" aria-label="Themes and Style Options rating is 4."></div> </span> </td> <td> <span data-tippy-content="<p>A good amount of options to customize your chat widget, including colors, text, positioning and agent photo. While you can’t switch to a different theme/template, we didn’t really feel the need to as the design of the widget looks great. However, it would be nice to have different options for the chat button icon, although you can add it as a sidebar if you prefer.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4;" aria-label="Themes and Style Options rating is 4."></div> </span> </td> <td> <span data-tippy-content="<p>The design customization options aren’t extensive, but you can do the basics &#8211; change the main color, chat button, and use a custom font. That being said, the options for customizing text are fantastic; you change the wording for pretty much anything, including buttons and tooltips.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 3;" aria-label="Themes and Style Options rating is 3."></div> </span> </td> <td> <span data-tippy-content="<p>While there are no prebuilt themes to select from, you can adjust colors, header patterns, fonts, and the position of your chat widget.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4;" aria-label="Themes and Style Options rating is 4."></div> </span> </td> <td> <span data-tippy-content="<p>Various templates and color options available. Custom CSS edits available as well, which is a paid feature though.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4;" aria-label="Themes and Style Options rating is 4."></div> </span> </td> </tr> <tr class="chat-client"> <td> <span class="" data-tippy-content="Chat client / chat bar your visitors will see." data-tippy-appendTo="parent"> Chat Client <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span data-tippy-content="<p>Show your company’s logo and a photo of the operator (optional). There are buttons to let visitors rate the chat, and also add emojis or upload files (file sharing).</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Chat Client rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>Upon clicking the chat button, visitors can be directed straight to the chat window, a pre-chat survey, or an offline message inviting them to leave their email address. Visitors can send files, use emoji, and rate conversations.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Chat Client rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>To the customer, the chat window looks modern, integrating nicely within the site. Shows a photo of the agent. Users can send files and voice messages, rate their chat experience after the chat is over, and also request a transcript.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4.5;" aria-label="Chat Client rating is 4.5."></div> </span> </td> <td> <span data-tippy-content="<p>It’s nothing groundbreaking and uses a fairly standard chat widget design, but it’s simple and modern-looking. Customers can rate chats, send files, and download chat logs. It’s also possible for you to specify whether you want to ask for contact details before or during a chat (or to disable this feature completely).</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4.5;" aria-label="Chat Client rating is 4.5."></div> </span> </td> <td> <span data-tippy-content="<p>The client is pretty basic. Nice touch: it will show the chat agent&#8217;s image if you activate this option. Allows file uploads.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4;" aria-label="Chat Client rating is 4."></div> </span> </td> </tr> <tr class="chat-agent-console"> <td> <span class="" data-tippy-content="Backend for chat agents." data-tippy-appendTo="parent"> Chat agent console <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span data-tippy-content="<p>Extremely nice and clean web interface that works perfectly. You can switch between chats, add canned responses and tags, and send files with ease. There is also an installable software for Mac and Windows. The advantage of it is that you can set a specific time after which the tool goes offline and you show no activity.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4.5;" aria-label="Chat agent console rating is 4.5."></div> </span> </td> <td> <span data-tippy-content="<p>The interface is clean and modern, with a search bar to help you quickly find contacts/conversations. We like that you can easily jump from chatting to contacts to sending them an email, all from the same window. You can also access chatbots, Facebook Messenger and Instagram chats from this area.</p> <p>In addition, there’s a detailed, CRM-like view into the contact’s profile, with the ability to add contact fields, tags, and notes. Unfortunately, it doesn&#8217;t show whether a visitor got triggered by a chatbot. What I am also missing is a way to automatically set the agent&#8217;s status to &#8216;offline&#8217; when there is no mouse or keyboard input.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4;" aria-label="Chat agent console rating is 4."></div> </span> </td> <td> <span data-tippy-content="<p>Userlike’s Message Center looks a lot more modern than the rest of the backend and is easy to navigate. You can view live conversations, past ones, and contact profiles in a CRM-like view.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Chat agent console rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>JivoChat calls it the Contact Center, and you’ll be able to send/receive chat messages, email, and SMS directly from within it. You’ll also get a view of the contact’s CRM profile, including details of any opportunities attached.</p> <p>One handy feature is Typing Insights, which can be enabled if you want to see what visitors are typing before they’ve hit ‘Send’, and can help you prepare a response in advance.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Chat agent console rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>Use a third party instant messenger (e.g. Pidgin, GTalk, iChat) or the (basic) web-based chat console. There is a range of <a href="https://www.olark.com/help/commands?mbsy_source=a2af8548-d2ff-47c2-8a9b-6a675d6a703e&amp;campaignid=29938&amp;mbsy=cFssf&amp;utm_campaign=premium&amp;utm_medium=partner&amp;utm_source=partner" target="_blank" rel="noopener">commands for special actions</a> like blocking or transferring customers. Enter <em>!help</em> while chatting to see all your options.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 3.5;" aria-label="Chat agent console rating is 3.5."></div> </span> </td> </tr> <tr class="automatic-messaging"> <td> <span class="" data-tippy-content="The proactive chat options and triggers that are available." data-tippy-appendTo="parent"> Automatic messaging <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span data-tippy-content="<p>One of their best features. The ‘greetings,’ as they call them, can be customized with rules that you define, including ones based on custom values pulled in from your CRM. You can also use animations to make greetings more visually appealing, let visitors choose from a number of button options, and trigger advanced actions (e.g. opening a link, letting the visitor call you).</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4.5;" aria-label="Automatic messaging rating is 4.5."></div> </span> </td> <td> <span data-tippy-content="<p>Automated messages can be sent using Tidio’s “chatbots”. These can be set up from a list of around 20 different triggers (visitor returning to site, form abandoned etc). You can use the workflow editor to add conditions and set up subsequent actions (e.g. send a chat message, ask contact to choose from a list of options). This makes it a lot more advanced than the automatic messaging features we’ve seen in other tools.</p> <p>While the editor can be overwhelming, the good news is that you get around 40 templates to help you get started.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Automatic messaging rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>You can create “widget routers” to set up rule-based triggers, although there are only 5 conditions available (in comparison, <a href="https://www.tooltester.com/en/live-chat/livechat-review/">LiveChat</a> offers 7, plus custom variables). You also have to embed a piece of code on your site for every widget router you want to use.</p> <p>However, you can set up timer-based “proactive chats” fairly easily, as well as goals for specific actions (e.g. user bought something after chatting to an agent). Behavior-based triggers can only be implemented by <a href="https://www.userlike.com/en/public/tutorial/api/javascript/remote" target="_blank" rel="noopener">altering the code</a>.</p> <p>With the introduction of the AI Automation Hub, you can now also elect to have your AI-powered chatbot initiate conversations, provide responses, and forward to an agent if required.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4;" aria-label="Automatic messaging rating is 4."></div> </span> </td> <td> <span data-tippy-content="<p>By default, messages will automatically trigger after visitors spend more than 10 seconds on your site, and if agents don’t respond after a certain amount of time. But you can set up your own trigger-based rules by combining different conditions &#8211; e.g. if the visitor is based in a certain country, has visited a certain number of pages, or has even scrolled down to a certain point in the page.</p> <p>However, you won’t be able to build out complex workflows or multi-branch campaigns. If this is what you’re after, <a href="https://www.tooltester.com/en/live-chat/tidio-review/">Tidio</a> is much stronger in this area.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 3;" aria-label="Automatic messaging rating is 3."></div> </span> </td> <td> <span data-tippy-content="<p>Either automatically with a greeting message or manually via the chat console. Unfortunately, the web console doesn&#8217;t show who exactly got triggered. This makes it a bit difficult sometimes to know if your automations actually work. You can also hide Olark altogether and only initiate chats yourself.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4.5;" aria-label="Automatic messaging rating is 4.5."></div> </span> </td> </tr> <tr class="offline-mode"> <td> <span class="" data-tippy-content="Offline options when no agent is around." data-tippy-appendTo="parent"> Offline mode <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span data-tippy-content="<p>The chat bar turns into a contact form when agents are not available. The ‘Work Scheduler’ feature can be used to schedule agents’ online/offline hours (available on Business + Enterprise plans). <a href="https://www.tooltester.com/out/livechat-async-communication" target="_blank" rel="noopener">Asynchronous Communication</a> allows you to continue a conversation between an agent and visitor even when one of them is offline.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Offline mode rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>When agents are offline, visitors can leave their email address and send messages, which get sent as an email notification to the agent after 5 minutes. <a href="https://help.tidio.com/hc/en-us/articles/5422847876380-Offline-Email-Notifications" target="_blank" rel="noopener">Tidio’s justification</a> for the time delay makes sense, but the disadvantage is that you can’t respond straight away and catch the visitor while they’re still likely to be online.</p> <p>You can also set working hours so that agents’ statuses are automatically set to ‘offline’ at a scheduled time.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4.5;" aria-label="Offline mode rating is 4.5."></div> </span> </td> <td> <span data-tippy-content="<p>Let visitors leave messages, or hide the chat window when your team is offline. Asynchronous chats are also possible &#8211; if you send a message to a contact while they’re offline, they’ll get notified via email, and can pick up the conversation again whenever they’re ready.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Offline mode rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>You can receive offline chat messages via email, and respond to messages even if the visitor is no longer online (either through email, or the chat widget &#8211; visitors will see the message the next time they visit your site). If you’d prefer not to, you can choose to automatically turn off your chat widget when all your agents are offline. Business hours can also be set up for each chat agent.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Offline mode rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>Also collects feedback when you are away through the contact form.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Offline mode rating is 5."></div> </span> </td> </tr> <tr class="shortcuts-canned-messages"> <td> <span class="" data-tippy-content="Use predefined text blocks for standard phrases." data-tippy-appendTo="parent"> Shortcuts / canned messages <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span data-tippy-content="<p>Define any kind of phrases as tags for quick access.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4;" aria-label="Shortcuts / canned messages rating is 4."></div> </span> </td> <td> <span data-tippy-content="<p>Easy enough to add and use. However, you can’t add your own keyboard shortcuts &#8211; you can only use them to <a href="https://help.tidio.com/hc/en-us/articles/5444940053276-Quick-Responses" target="_blank" rel="noopener">filter responses</a>. Not the most convenient option for busy chat agents.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 3;" aria-label="Shortcuts / canned messages rating is 3."></div> </span> </td> <td> <span data-tippy-content="<p>Canned messages can be set up easily (chat macros) as well as push macros (specific URLs that you can push your visitors to).</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Shortcuts / canned messages rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>‘Quick phrases’ can be added using tags (e.g. \hi) and/or keyboard shortcuts (e.g. Ctrl+8).</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Shortcuts / canned messages rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>Set up shortcuts through their new editor. While chatting, you simply hit the semicolon key and all the available shortcuts will pop up.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Shortcuts / canned messages rating is 5."></div> </span> </td> </tr> <tr class="tracking-live-analytics"> <td> <span class="" data-tippy-content="Track your visitor's location and browsing behaviour." data-tippy-appendTo="parent"> Tracking & live analytics <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Shows basic information, such as country, IP address, technology used, and visited pages.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Aside from showing you the number of visitors currently on your site, you’ll also be able to see individuals’ details (email address, location, browser etc). But what we really liked was the ability to be able to view their visit path, i.e. the pages they have browsed on your site (not available on the Free plan).</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Once you are engaged in a chat (not before), it will show detailed user information like the country, city and the visitor&#8217;s current page.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>You can view which page the client started chatting from, their location, and IP address. While you also get information about how long they’ve been on the site and how many pages they viewed, this information didn’t seem to get updated in real time when we tested it. Also, you don’t get a view into which other pages they browsed, which is something Tidio offers.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Analytics on the web-based console gives you all the relevant information (visitor&#8217;s country and city, whether it&#8217;s a returning visitor and their browsing history). The information should be presented in a more efficient way: the URLs, for example, get cut off and you only can get to that information by hovering over the visitor&#8217;s list.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> </tr> <tr class="multiple-languages"> <td> <span class="" data-tippy-content="Add chat support in different languages." data-tippy-appendTo="parent"> Multiple languages <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span data-tippy-content="<p>The chat window is available in close to 50 languages (with customizable text), and routing rules based on URL/domain visited can be set up. Unfortunately, routing based on a visitor’s location is only available on Business and Enterprise plans. Setting it all up is fairly simple &#8211; you just need to create <a href="http://www.livechatinc.com/kb/livechat-for-multiple-websites/?partner=TeV6VODDJ9" target="_blank" rel="noopener">language groups</a>.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4;" aria-label="Multiple languages rating is 4."></div> </span> </td> <td> <span data-tippy-content="<p>You can add widgets in multiple languages, even on the Free plan. Around 20 pre-translated languages are available, but you can add your own translations for pretty much any language you wish. Tidio recognizes the visitor&#8217;s browser&#8217;s default language and displays the chat in that language.</p> <p>The user dashboard is available in 7 languages.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4;" aria-label="Multiple languages rating is 4."></div> </span> </td> <td> <span data-tippy-content="<p>You can use Userlike in 7 languages (English, German, French, Spanish, Italian, Dutch &amp; Portuguese). It’s also possible to customize interface texts and/or to create chat widgets in different languages &#8211; Userlike offers default text for 26 languages. The same number of languages is available in Userlike&#8217;s excellent Live Translation feature, which lets you translate your messages into the visitor&#8217;s language, and to translate their responses back to your preferred language.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4.5;" aria-label="Multiple languages rating is 4.5."></div> </span> </td> <td> <span data-tippy-content="<p>We liked the in-chat Google Translate function, which allows the chat agent to view and send messages in different languages. When setting up a chat widget, you can choose from 26 languages. Interestingly, there’s also a feature that allows you to create different ‘regions’, and specify which chat widget and chat agents are made available to each region.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 5;" aria-label="Multiple languages rating is 5."></div> </span> </td> <td> <span data-tippy-content="<p>The primary language is English but you can customize most of the backend texts. Via their API you can make it multilingual but that requires programming skills. A useful feature is the Translation Power Up, which translates questions and answers on the fly ($29 per month).</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 3.5;" aria-label="Multiple languages rating is 3.5."></div> </span> </td> </tr> <tr class="ticketing-system"> <td> <span class="" data-tippy-content="Does it have its own help desk solution or will you have to use something external?" data-tippy-appendTo="parent"> Ticketing system <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>They offer <a href="https://www.tooltester.com/out/helpdesk" target="_blank" rel="noopener">HelpDesk</a>, which is a standalone product (charged separately).</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>A simple but adequate ticketing system is available, allowing you to convert both emails and chat conversations into support tickets, and assign them to different agents.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Userlike don’t offer a solution for this.</p> " data-tippy-appendTo="parent"> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>The Contact Center acts as JivoChat’s helpdesk system, converting chat, email and SMS messages into ‘tickets’ that can be transferred to others, commented on, and marked as resolved.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>They don&#8217;t have their own solution but integrate with Desk, Help Scout, and Zendesk.</p> " data-tippy-appendTo="parent"> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> </td> </tr> <tr class="integrations-and-add-ons"> <td> <span class="" data-tippy-content="External software that integrates with the live chat tool." data-tippy-appendTo="parent"> Integrations and add-ons <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>One of the few tools to offer its own help desk, knowledge base and chatbot products, which can be added on for an extra cost. There are also over 200 third-party integrations in their marketplace: CRMs such as Highrise and Salesforce, as well as Facebook Messenger, are all offered. An <a href="https://developers.livechatinc.com/docs/?partner=TeV6VODDJ9" target="_blank" rel="noopener">API</a> is available, and through their marketplace, it’s also easy to add an opt-in checkbox for newsletter services like Mailchimp.</p> <p>&nbsp;</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>You can integrate directly with communication channels like <a href="https://www.tidio.com/multichannel/" target="_blank" rel="noopener">email, Facebook Messenger and Instagram</a> so that all your conversations happen in Tidio. There’s also a handy integration with <a href="https://www.tooltester.com/en/reviews/shopify/">Shopify</a> that lets your chatbot answer questions about product availability, order status or shipping zones.</p> <p>A handful of other integrations with key CRM, email marketing and helpdesk tools are also available. Interestingly, Tidio offers its own email marketing tool, which is included in all plans.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Zendesk, Salesforce and many more. The list of messaging channels that can be integrated is also impressive &#8211; WhatsApp, Facebook Messenger, SMS and email, plus more via API.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>You can add ‘Jivo Modules’, such as telephony and video calling, for an additional monthly cost. Integrations with CRMs like Pipedrive and email marketing services like Mailchimp are also available, to help you tie all your customer data together. You can also connect with external <a href="https://www.tooltester.com/out/jivochat-chatbots" target="_blank" rel="noopener">chatbot platforms</a> and other services with APIs. And of course, you can feed in messages from email, Facebook Messenger, WhatsApp, Apple Business Chat, and more.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Integrates with Assistly, <a href="https://www.olark.com/help/salesforce?mbsy_source=a2af8548-d2ff-47c2-8a9b-6a675d6a703e&amp;campaignid=29938&amp;mbsy=cFssf&amp;utm_campaign=premium&amp;utm_medium=partner&amp;utm_source=partner" target="_blank" rel="noopener">Salesforce</a>, Webhooks, and Zendesk. Can send transcripts automatically to your CRM. There is even an app store where you can get “<a href="https://www.olark.com/all-powerups?mbsy_source=a2af8548-d2ff-47c2-8a9b-6a675d6a703e&amp;campaignid=29938&amp;mbsy=cFssf&amp;utm_campaign=premium&amp;utm_medium=partner&amp;utm_source=partner" target="_blank" rel="noopener">Power Ups</a>” that enhance Olark’s functionality.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> </tr> <tr class="team-management"> <td> <span class="" data-tippy-content="" data-tippy-appendTo="parent"> Team Management </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Options depend on your plan but they are generally good. Transfers, takeovers, supervision, smart chat assignments and work scheduling are all possible. It also supports agent groups, where users can <a href="http://www.livechatinc.com/kb/dividing-live-chat-by-group/?partner=TeV6VODDJ9" target="_blank" rel="noopener">choose which department</a> they want to talk to.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>There are 3 pre-defined roles you can assign to operators (Admin, Moderator and Chat Agent), but you can also set custom permissions per operator.</p> <p>While you can reassign conversations that have been assigned to you, it seems to be missing advanced assignment/routing functionality. We’ve found that <a href="https://www.tooltester.com/en/live-chat/userlike-review/">Userlike</a> does better in this regard.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>You can assign skills, roles and aliases to your agents. What’s more, you can also define agent groups (e.g. “English”, “Spanish”). Userlike favours existing relationships so if an agent has spoken with the visitor previously, they will get assigned to them if they are available (they call this “Sticky Chat”). Users are also able to select between different groups, or can be assigned to an agent based on their skill-set. You can also transfer chats within your team.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>When adding team members, you can select from one of three different roles (Administrator, Supervisor, user), which will determine whether they have access to functions such as billing, chat routing, chat settings etc. You can also create departments for different teams (e.g. Customer Success, Spanish-speaking). While you can add an agent to a chat or transfer chats, you can’t set up advanced routing rules like you can with tools like <a href="https://www.tooltester.com/en/live-chat/userlike-review/">Userlike</a>.</p> <p>One interesting feature is their Slack-like internal messaging system, which can aid in delivering customer support or managing sales opportunities.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Chats can be transferred from one agent to another and you can set up groups.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> </tr> <tr class="mobile-support-apps"> <td> <span class="" data-tippy-content="How well does it work on mobile phones?" data-tippy-appendTo="parent"> Mobile support / apps <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Mobile apps for iPad, iPhone and Android are available.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Android and iOS apps are available, as is a desktop app for both Windows and Mac. The Mac app doesn&#8217;t seem to offer any additional features, though, compared to the browser version.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Works very well for website visitors on mobile devices &#8211; it adapts very well to small screen sizes.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Aside from the web app, desktop and mobile apps are available for Windows, Mac, Linux, iOS and Android.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Runs on mobile instant messaging clients as well (e.g. IMO.im). There are <a href="https://www.olark.com/help/mobile?mbsy_source=a2af8548-d2ff-47c2-8a9b-6a675d6a703e&amp;campaignid=29938&amp;mbsy=cFssf&amp;utm_campaign=premium&amp;utm_medium=partner&amp;utm_source=partner" target="_blank" rel="noopener">third-party smartphone apps</a> as well. The Hummingbird feature optimizes the chat window for website visitors on mobile devices. Native iOS or Android apps are not available.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> </tr> <tr class="voice-video-calls"> <td> <span class="" data-tippy-content="Integrated system for making calls to the visitor" data-tippy-appendTo="parent"> Voice/video calls <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Available via integrations with apps like SnapCall.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Video calls can be initiated by the agent directly from the chat.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Both voice and video calling are available if you have the Team plan. Calls can only be initiated by chat agents. Sending voice messages (by both parties) is also possible.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>JivoChat’s <a href="https://www.tooltester.com/out/jivochat-telephony" target="_blank" rel="noopener">Telephony Plus</a> service allows you to make in-chat calls, as well as set up callback services. You can even set up a virtual phone system with JivoChat’s Business Phone service. It’s also possible to make <a href="https://www.tooltester.com/out/jivochat-video-calls" target="_blank" rel="noopener">video calls</a> for face-to-face calls or screen sharing. All of these services carry an additional cost.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Not available</p> " data-tippy-appendTo="parent"> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> </td> </tr> <tr class="cobrowsing"> <td> <span class="" data-tippy-content="Lets visitors share their screen with the chat agent." data-tippy-appendTo="parent"> Cobrowsing <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>There are only screen sharing <a href="https://www.livechatinc.com/integrations/desktop-sharing/?partner=TeV6VODDJ9" target="_blank" rel="noopener">options available</a>.</p> " data-tippy-appendTo="parent"> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Not available.</p> " data-tippy-appendTo="parent"> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Screen sharing is available as part of the voice and video calls service.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>No co-browsing feature as such, but there is a <a href="https://www.jivochat.com/help/agentapp/pointer.html" target="_blank" rel="noopener">Pointer</a> function that allows you to share your screen with visitors and point them to a specific area of your website. Unfortunately, it didn’t work for us when we tested it on our Wix test website.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Available via Power Ups. It’s pricey though! Expect to pay $99 per month.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> </tr> <tr class="ban-users"> <td> <span class="" data-tippy-content="Block annoying users from chatting with you." data-tippy-appendTo="parent"> Ban users <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>You can define how many days you want to ban the person.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>It’s possible to ban users based on IP address.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Type <em>$block</em> to ban a user. The chat client will not appear anymore for this user.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>It’s possible to block individual users, but for 24 hours only. You can however implement a CAPTCHA form to prevent automated spam messages.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>&#8230; but you can only block someone for the current session. With their rules feature, you can hide the chat bar for certain countries (e.g. those you don&#8217;t ship to anyway).</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> </tr> <tr class="log-creation"> <td> <span class="" data-tippy-content="Will there be a chat protocol available?" data-tippy-appendTo="parent"> Log creation <svg width="13" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><circle opacity=".4" cx="6.5" cy="6.5" r="6.5" fill="#C4C4C4"/><path opacity=".4" d="M6.69 3.355a.7.7 0 0 1-.5-.19.7.7 0 0 1-.19-.5c0-.19.063-.348.19-.475a.7.7 0 0 1 .5-.19c.19 0 .352.063.487.19a.626.626 0 0 1 .202.476.678.678 0 0 1-.202.499.686.686 0 0 1-.488.19Zm-.5 7.204V4.663h.999v5.896H6.19Z" fill="#000" fill-opacity=".6"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Creates a searchable chat history. The Starter plan keeps a 60-day history; the Team plan and above offer unlimited chat history.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Live conversations all appear in the Conversations tab. However, when you mark a chat as ‘Resolved’, it disappears from this tab. If you need to access chat history, there are 2 ways to do this: by doing a search in the Conversations tab, or by going into the Contacts tab (which can be a little confusing at first).</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>All chat conversations are stored and can be accessed through the Message Center.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>With a Pro subscription, chat history gets stored indefinitely. On a Basic subscription, this is limited to two months.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> <td> <span class="comparison__table--true-false" data-tippy-content="<p>Creates transcripts for each conversation.</p> " data-tippy-appendTo="parent"> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> </td> </tr> <tr class="support"> <td> <span class="criterion-big" data-tippy-content="" data-tippy-appendTo="parent"> Support </span> </td> <td> <p class="u-mb"><span> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> FAQ</p> <p class="u-mb"><span> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> Chat</p> <p class="u-mb"><span> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> Email</p> <p><span> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> Telephone</p> </td> <td> <p class="u-mb"><span> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> FAQ</p> <p class="u-mb"><span> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> Chat</p> <p class="u-mb"><span> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> Email</p> <p><span> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> Telephone</p> </td> <td> <p class="u-mb"><span> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> FAQ</p> <p class="u-mb"><span> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> Chat</p> <p class="u-mb"><span> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> Email</p> <p><span> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> Telephone</p> </td> <td> <p class="u-mb"><span> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> FAQ</p> <p class="u-mb"><span> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> Chat</p> <p class="u-mb"><span> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> Email</p> <p><span> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> Telephone</p> </td> <td> <p class="u-mb"><span> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> FAQ</p> <p class="u-mb"><span> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> Chat</p> <p class="u-mb"><span> <svg width="16" height="10" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="m1 4.68 4.41 4.4L14.7 1" stroke="#4DD58B" stroke-width="1.5" stroke-linecap="round" stroke-linejoin="round"/></svg> </span> Email</p> <p><span> <svg width="11" height="11" fill="none" xmlns="http://www.w3.org/2000/svg"><path fill-rule="evenodd" clip-rule="evenodd" d="M1.28.22A.75.75 0 1 0 .22 1.28l4.152 4.153L.22 9.585a.75.75 0 0 0 1.06 1.06l4.153-4.152 4.152 4.153a.75.75 0 1 0 1.06-1.06L6.494 5.432l4.153-4.153A.75.75 0 1 0 9.586.22L5.432 4.372 1.28.22Z" fill="#E97979"/></svg> </span> Telephone</p> </td> </tr>  <tr class="align-top"> <td> <hp>Prices</p> </td> <td> <div class="comparison__table--prices"><p><b>Starter</b> $20</p><p><b>Team</b> $41</p><p><b>Business</b> $59</p><p><b>Enterprise</b> $149</p></div></div></div></div> </td> <td> <div class="comparison__table--prices"><p><b>Free</b> $0</p><p><b>Starter</b> $29</p><p><b>Growth</b> $59</p></div></div></div> </td> <td> <div class="comparison__table--prices"><p><b>Free</b> $0</p><p><b>Team</b> $90</p><p><b>Corporate</b> $290</p><p><b>Flex</b> On request</p></div></div></div></div> </td> <td> <div class="comparison__table--prices"><p><b>Free</b> $0</p><p><b>Pro</b> $19</p><p><b>Enterprise</b> -</p></div></div></div> </td> <td> <div class="comparison__table--prices"><p><b>Billed monthly</b> $29</p><p><b>Billed yearly</b> $23</p><p><b>Billed every 2 years</b> $19</p></div></div></div> </td> </tr> <tr id="overall-rating"> <td> <p class="white-tooltip big-and-bold like-h5"> Overall rating </p> </td> <td> <span data-tippy-content="<p><a href="https://www.tooltester.com/out/livechat" rel="nofollow ">LiveChat</a> provides a fantastic user experience due to its polished interfaces and great features. Thanks to the Marketplace, it’s easy to add extra functionality.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4.4;" aria-label=" rating is 4.4."></div> </span> </td> <td> <span data-tippy-content="<p><a href="https://www.tooltester.com/out/tidio-discount" target="_blank" rel="noopener">Tidio’s</a> live chat software feels modern and well-designed. We liked its intuitiveness, and the completeness of its chatbots/automations feature. But the lack of agent routing functions and helpdesk features might be an issue for larger teams, especially support-focused ones.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4.2;" aria-label=" rating is 4.2."></div> </span> </td> <td> <span data-tippy-content="<p>The range and quality of features is excellent, and its AI-powered chatbots and knowledge base set it apart from other providers in the small-to-medium business space. The main things we’d like to see <a href="https://www.tooltester.com/out/userlike" target="_blank" rel="noopener">Userlike</a> improve are ease of use, and its automated/triggered messages &#8211; there are other live chat providers that do these better.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4.1;" aria-label=" rating is 4.1."></div> </span> </td> <td> <span data-tippy-content="<p>As a live chat software, <a href="https://www.tooltester.com/out/jivochat/" target="_blank" rel="noopener">JivoChat</a> ticks most of the boxes. It’s particularly interesting for small businesses looking for an easy and affordable tool that combines a customer relationship manager (CRM) and basic helpdesk features. The telephony and video call options could also be useful for customer support teams.</p> <p>However, the lack of advanced automations limits its potential. Some features (e.g. the Pointer function) also need a little refinement.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 4.1;" aria-label=" rating is 4.1."></div> </span> </td> <td> <span data-tippy-content="<p><a href="https://www.tooltester.com/out/olark" target="_blank" rel="noopener">Olark</a> is very strong on chat automation and offers reasonable prices; overall a solid solution. It&#8217;s also fun to use it.</p> " data-tippy-appendTo="parent"> <div class="stars stars--medium" style="--rating: 3.9;" aria-label=" rating is 3.9."></div> </span> </td> </tr> <tr class="actions"> <td> <h2 class="like-h5"> </h2> </td> <td> <p> <a href="https://www.tooltester.com/en/live-chat/livechat-review/"> READ FULL REVIEW </a> </p> <p> <a href="https://www.tooltester.com/out/livechat" target="_blank" class="btn btn--quaternary"> Try it out </a> </p> </td> <td> <p> <a href="https://www.tooltester.com/en/live-chat/tidio-review/"> READ FULL REVIEW </a> </p> <p> <a href="https://www.tooltester.com/out/tidio" target="_blank" class="btn btn--quaternary"> Try it out </a> </p> </td> <td> <p> <a href="https://www.tooltester.com/en/live-chat/userlike-review/"> READ FULL REVIEW </a> </p> <p> <a href="https://www.tooltester.com/out/userlike" target="_blank" class="btn btn--quaternary"> Try it out </a> </p> </td> <td> <p> <a href="https://www.tooltester.com/en/live-chat/jivochat-review/"> READ FULL REVIEW </a> </p> <p> <a href="https://www.tooltester.com/out/jivochat" target="_blank" class="btn btn--quaternary"> Try it out </a> </p> </td> <td> <p> <a href="https://www.tooltester.com/en/live-chat/olark-review/"> READ FULL REVIEW </a> </p> <p> <a href="https://www.tooltester.com/out/olark" target="_blank" class="btn btn--quaternary"> Try it out </a> </p> </td> </tr> </table> </div> <div id="inline" style="background:#fff" class="comparison__modal lity-hide"> <h3>Select live chat software</h3> <p class="modal-error error-too-much"> <svg width="15" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.618 12.426c-.276 0-.551-.077-.797-.215a1.582 1.582 0 0 1-.766-.98 1.564 1.564 0 0 1 .169-1.226L5.817.779a1.641 1.641 0 0 1 2.79 0l5.593 9.226c.368.628.26 1.425-.245 1.93-.307.307-.72.476-1.15.491H1.619Zm4.72-11.325L.76 10.327a.98.98 0 0 0 .368 1.364.951.951 0 0 0 .49.137H12.79a.94.94 0 0 0 .705-.306.976.976 0 0 0 .153-1.196L8.085 1.101a1.019 1.019 0 0 0-1.41-.322c-.137.077-.245.2-.337.322Z" fill="#FF6868"/><path d="M7.21 7.844a.307.307 0 0 1-.306-.306V3.599a.307.307 0 0 1 .613 0v3.939a.307.307 0 0 1-.306.306ZM7.213 10.189a.69.69 0 1 0 0-1.38.69.69 0 0 0 0 1.38Z" fill="#FF6868"/><path d="M7.21 7.844a.307.307 0 0 1-.306-.306V3.599a.307.307 0 0 1 .613 0v3.939a.307.307 0 0 1-.306.306Z" fill="#FF6868"/></svg>You can only select up to five chat tools. </p> <p class="modal-error error-not-enough"> <svg width="15" height="13" fill="none" xmlns="http://www.w3.org/2000/svg"><path d="M1.618 12.426c-.276 0-.551-.077-.797-.215a1.582 1.582 0 0 1-.766-.98 1.564 1.564 0 0 1 .169-1.226L5.817.779a1.641 1.641 0 0 1 2.79 0l5.593 9.226c.368.628.26 1.425-.245 1.93-.307.307-.72.476-1.15.491H1.619Zm4.72-11.325L.76 10.327a.98.98 0 0 0 .368 1.364.951.951 0 0 0 .49.137H12.79a.94.94 0 0 0 .705-.306.976.976 0 0 0 .153-1.196L8.085 1.101a1.019 1.019 0 0 0-1.41-.322c-.137.077-.245.2-.337.322Z" fill="#FF6868"/><path d="M7.21 7.844a.307.307 0 0 1-.306-.306V3.599a.307.307 0 0 1 .613 0v3.939a.307.307 0 0 1-.306.306ZM7.213 10.189a.69.69 0 1 0 0-1.38.69.69 0 0 0 0 1.38Z" fill="#FF6868"/><path d="M7.21 7.844a.307.307 0 0 1-.306-.306V3.599a.307.307 0 0 1 .613 0v3.939a.307.307 0 0 1-.306.306Z" fill="#FF6868"/></svg>You have to select at least two live chat tools. </p> <div class="grid grid--gap-s"> <div class="cell"> <div data-review-id="84142" data-url="livechatinc-review" class="comparison__modal--selector selected"> <div style="background-image: url('https://www.tooltester.com/wp-content/uploads/2018/06/livechat-logo.png');background-position: center center; background-size: 80% auto;background-repeat: no-repeat;" class="comparison__modal--logo"> <div class="comparison__modal--status"></div> </div> </div> </div> <div class="cell"> <div data-review-id="376" data-url="tidio" class="comparison__modal--selector selected"> <div style="background-image: url('https://www.tooltester.com/wp-content/uploads/2018/06/tidio-logo.png');background-position: center center; background-size: 80% auto;background-repeat: no-repeat;" class="comparison__modal--logo"> <div class="comparison__modal--status"></div> </div> </div> </div> <div class="cell"> <div data-review-id="119818" data-url="jivochat" class="comparison__modal--selector selected"> <div style="background-image: url('https://www.tooltester.com/wp-content/uploads/2022/12/jivochat-logo-vector.png');background-position: center center; background-size: 80% auto;background-repeat: no-repeat;" class="comparison__modal--logo"> <div class="comparison__modal--status"></div> </div> </div> </div> <div class="cell"> <div data-review-id="352" data-url="userlike-review" class="comparison__modal--selector selected"> <div style="background-image: url('https://www.tooltester.com/wp-content/uploads/2018/06/Userlike_logo-new.png');background-position: center center; background-size: 80% auto;background-repeat: no-repeat;" class="comparison__modal--logo"> <div class="comparison__modal--status"></div> </div> </div> </div> <div class="cell"> <div data-review-id="340" data-url="olark-review" class="comparison__modal--selector selected"> <div style="background-image: url('https://www.tooltester.com/wp-content/uploads/2018/06/olark-logo.png');background-position: center center; background-size: 80% auto;background-repeat: no-repeat;" class="comparison__modal--logo"> <div class="comparison__modal--status"></div> </div> </div> </div> <div class="cell"> <div data-review-id="357" data-url="helponclick-review" class="comparison__modal--selector "> <div style="background-image: url('https://www.tooltester.com/wp-content/uploads/2018/06/HOC-Logo2-e1550230243630.png');background-position: center center; background-size: 80% auto;background-repeat: no-repeat;" class="comparison__modal--logo"> <div class="comparison__modal--status"></div> </div> </div> </div> <div class="cell"> <div data-review-id="86418" data-url="pure-chat-2" class="comparison__modal--selector "> <div style="background-image: url('https://www.tooltester.com/wp-content/uploads/2021/11/purechat-logo.png');background-position: center center; background-size: 80% auto;background-repeat: no-repeat;" class="comparison__modal--logo"> <div class="comparison__modal--status"></div> </div> </div> </div> </div> <div class="modal-button__wrap"> <button id="side-by-side-button" type="button" class="btn btn-primary" href="#">Apply Selection</button> </div> </div> </div> <script> var home_url = 'https://www.tooltester.com/en/'; </script> <div class="page-body section-spacing"> <div class="container container-width-xs content full-width-text"> <article> <h2 class="u-mt0">How to Find the Best Live Chat Software for Your Needs?</h2> <p>Thanks to free trials, it’s pretty risk-free to choose a live chat tool these days. Here are a few tips to make your evaluation even more efficient:</p> <ul> <li><strong>Free Trial or Free Plan:</strong> we only list providers that do offer a free trial. Some of them even have permanently free plans that you can use until your operation grows. For small businesses, they can even be sufficient. Be aware though that there is also an older generation of ‘enterprise’-type software, where you first need to talk to a sales rep before you can trial the product. I would advise against that unless you are prepared to pay dearly.</li> <li><strong>Support:</strong> due to the nature of their business, the companies all offer live chat support. Do give it a try to see how fast they respond to your questions and whether the quality of the answers is any good.</li> <li><strong>Compare prices:</strong> most live chat tools charge you a price per agent. Be aware though, that some companies charge per seat (e.g. LiveChat). This is advantageous if you have a support team that works in shifts around the clock as you can then share one seat between them. Yet other providers include multiple agents in their pricing tiers. To find out more, check out our overview of the <a href="https://www.tooltester.com/en/best-livechat-software/">20 best live chat tools</a>.</li> <li><strong>Features you will typically need are:</strong> a solid live chat application that is mobile-friendly and has a solid web console for your support agents. It should be possible to turn the live chat widget into a contact form when no one’s around. Also highly recommendable is a solid analytics and statistics module that will inform you about your visitors country and their visit history. Advanced features include automatic triggers and greetings that will initiate chats based on rules (e.g. on the checkout page). Let me know if you have any further questions!</li> </ul> <div id="methodology" class="block"> <div class="well well--border"> <h3>THE BEHIND THE SCENES OF THIS REVIEW</h3> <p><p>This article has been written and researched following a precise methodology.</p> </p> <a href="https://www.tooltester.com/en/tooltester-methodology/" class="btn"> Tooltester Methodology: How Do We Create our Reviews? </a> </div> </div> </article> </div>  </div> </div> </main> <section class="section-spacing-l u-bg-cream" id="reader-comments"> <div class="container container-width-xs"> <div class="wrapper" id="comments-page"> <div class="container-fluid"> <h2 class="u-mb">Comments</h2> <div id="disqus_thread"></div> <script> const disqusInstance = { post_url: "https://www.tooltester.com/en/live-chat/olark-review/", post_id: "86232 https://www.tooltester.com/?page_id=86232", page_title: "Olark Review – Pros and Cons of this Live Chat Solution", init: function() { document.addEventListener('DOMContentLoaded', () => { this.addEvents(); }); }, addEvents: function() { this.loadDisqus(); }, loadDisqus: function() { this.disqus_observer = new IntersectionObserver((entries) => { if(entries[0].isIntersecting) { let post_url = this.post_url; let post_id = this.post_id; let page_title = this.page_title; window.disqus_config = function() { this.page.url = post_url; this.page.identifier = post_id; this.page.title = page_title; }; (function() { var d = document, s = d.createElement('script'); s.src = 'https://cmstestlabor.disqus.com/embed.js'; s.setAttribute('data-timestamp', +new Date()); (d.head || d.body).appendChild(s); })(); this.disqus_observer.disconnect(); } }, { threshold: [0] }); this.disqus_observer.observe(document.querySelector("#disqus_thread")); }, }; disqusInstance.init(); </script> <script id="dsq-count-scr" src="//cmstestlabor.disqus.com/count.js" async></script> </div> </div> </div> </section>  <script type="application/ld+json">[{"@context":"http:\/\/schema.org\/","@type":"WPHeader","position":"1","headline":"Olark Review – Pros and Cons of this Live Chat Solution"},{"@context":"http:\/\/schema.org","@type":"WPFooter","position":"3","cssSelector":"footer","@id":"#white-footer","copyrightHolder":"ToolTester Network","publisher":"ToolTester Network","copyrightYear":"2009","url":"https:\/\/www.tooltester.com\/en\/contact\/"},{"@context":"http:\/\/schema.org","@type":"Article","@id":"https:\/\/www.tooltester.com#article","headline":"Olark Review – Pros and Cons of this Live Chat Solution","name":"Olark Review – Pros and Cons of this Live Chat Solution","description":"Olark is one of the leading live chat providers in the U.S. We gave it a proper test run for our review. 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