Submit a Support Ticket

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class="dropdown-toggle">Komunitas</a> <div class="start-0 dropdown-menu o_secondary_nav pb-0" data-bs-parent="o_primary_nav"> <div class="container"> <div class="row"> <div class="col-md-3 o_learn_com"> <div class="o_nav_com_family">Belajar</div> <ul> <li><a class="dropdown-item" href="/id_ID/slides/all/tag/odoo-tutorials-9">Tutorial-tutorial</a></li> <li><a class="dropdown-item" href="/id_ID/page/docs">Dokumentasi</a></li> <li><a class="dropdown-item" href="/id_ID/slides/all?slide_category=certification">Sertifikasi</a></li> <li><a class="dropdown-item" href="/id_ID/training-events">Pelatihan</a></li> <li><a class="dropdown-item" href="https://www.odoo.fm" target="_blank">Podcast</a></li> </ul> <div class="o_nav_com_family mt-lg-5">Empower Education</div> <ul> <li><a class="dropdown-item" href="/id_ID/education/program">Program Edukasi</a></li> <li><a class="dropdown-item" href="/id_ID/education/scale-up-business-game">Game Bisnis 'Scale Up!'</a></li> <li><a class="dropdown-item" href="/id_ID/education/visit-odoo">Kunjungi Odoo</a></li> </ul> </div> <div class="col-md-3 o_software_com"> <div class="o_nav_com_family">Dapatkan Softwarenya</div> <ul> <li><a class="dropdown-item" href="/id_ID/page/download">Download</a></li> <li><a class="dropdown-item" href="/id_ID/page/editions">Bandingkan Edisi</a></li> <li><a class="dropdown-item" href="/id_ID/page/release-notes">Daftar Rilis</a></li> </ul> </div> <div class="col-md-3 o_collab_com"> <div class="o_nav_com_family">Kolaborasi</div> <ul> <li><a class="dropdown-item" href="https://github.com/odoo">Github</a></li> <li><a class="dropdown-item" href="/id_ID/forum/help-1">Forum</a></li> <li><a class="dropdown-item" href="/id_ID/events">Acara</a></li> <li><a class="dropdown-item" href="https://github.com/odoo/odoo/wiki/Translations">Terjemahan</a></li> </ul> <ul class="pt-lg-3"> <li><a class="dropdown-item" href="/id_ID/become-a-partner">Menjadi mitra</a></li> <li><a class="dropdown-item" href="/id_ID/accounting-firms/register">Daftarkan perusahaan Akuntansi Anda.</a></li> </ul> </div> <div class="col-md-3 o_services_com"> <div class="o_nav_com_family">Dapatkan Layanan</div> <ul> <li><a class="dropdown-item" href="/id_ID/partners">Temukan Mitra</a></li> <li><a class="dropdown-item" href="/id_ID/accounting-firms">Temukan Akuntan</a></li> </ul> <ul class="pt-lg-3"> <li><div class="o_schedule_demo "> <a target="_blank" href="/id_ID/appointment?filter_appointment_type_ids=5542&filter_appointment_type_ids=5543&filter_appointment_type_ids=4497" class="dropdown-item text-start"> Jadwalkan demo </a> </div> </li> <li><a class="dropdown-item" href="/id_ID/blog/customer-reviews-6">Referensi Pelanggan</a></li> </ul> <ul class="pt-lg-3"> <li><a class="dropdown-item" href="/id_ID/pricing-packs">Layanan Implementasi</a></li> <li><a class="dropdown-item" href="/id_ID/page/developers-on-demand">Layanan Development</a></li> <li><a class="dropdown-item" href="/id_ID/help">Bantuan</a></li> <li><a class="dropdown-item" href="//upgrade.odoo.com">Upgrades</a></li> </ul> </div> </div> </div> <span class="o_header_social"> <div class="social_icons"> <a target="_blank" href="https://github.com/odoo/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-github" focusable="false"></i><span class="visually-hidden sr-only">Github</span></a> <a target="_blank" href="https://www.youtube.com/channel/UCkQPikELWZFLgQNHd73jkdg" class="d-inline dropdown-item"><i class="fa fa-fw fa-youtube-play" focusable="false"></i><span class="visually-hidden sr-only">Youtube</span></a> <a target="_blank" href="https://twitter.com/Odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-twitter" focusable="false"></i><span class="visually-hidden sr-only">Twitter</span></a> <a target="_blank" href="https://www.linkedin.com/company/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-linkedin" focusable="false"></i><span class="visually-hidden sr-only">Linkedin</span></a> <a target="_blank" href="https://www.instagram.com/odoo.official" class="d-inline dropdown-item"><i class="fa fa-fw fa-instagram" focusable="false"></i><span class="visually-hidden sr-only">Instagram</span></a> <a target="_blank" href="https://www.facebook.com/odoo" class="d-inline dropdown-item"><i class="fa fa-fw fa-facebook" focusable="false"></i><span class="visually-hidden sr-only">Facebook</span></a> <a target="_blank" href="https://www.tiktok.com/@odoo" class="d-inline dropdown-item"> <svg xmlns="http://www.w3.org/2000/svg" style="width: 15px; margin-top: -3px;" class="custom-tiktok" viewBox="0 0 2859 3333" shape-rendering="geometricPrecision" text-rendering="geometricPrecision" image-rendering="optimizeQuality" fill-rule="evenodd" clip-rule="evenodd" fill="currentColor"><path d="M2081 0c55 473 319 755 778 785v532c-266 26-499-61-770-225v995c0 1264-1378 1659-1932 753-356-583-138-1606 1004-1647v561c-87 14-180 36-265 65-254 86-398 247-358 531 77 544 1075 705 992-358V1h551z"></path></svg> </a> <a target="_blank" href="//podcast.odoo.com" class="d-inline dropdown-item"><i class="fa fa-fw fa-spotify" focusable="false"></i><span class="visually-hidden sr-only">Spotify</span></a> </div> <div> <a class="d-inline dropdown-item" href="tel:+3222903490"><i class="fa fa-phone text-muted me-1"></i>+32 2 290 34 90</a> <a target="_blank" class="d-inline dropdown-item" href="https://wa.me/85264491993"><i class="fa fa-whatsapp me-1"></i> WhatsApp dengan Kami</a><div class="o_schedule_demo w-auto"> <a target="_blank" href="/id_ID/appointment?filter_appointment_type_ids=5542&filter_appointment_type_ids=5543&filter_appointment_type_ids=4497" class="dropdown-item d-inline text-start"> <i class="fa fa-calendar text-muted"></i> Dapatkan demo </a> </div> </div> </span> </div> </li> <li><a href="/id_ID/pricing">Harga</a></li> <li><a href="/id_ID/contactus">Kontak</a></li> </ul> </div> </header> <main> <div id="wrap"> <section class="o_bg_cover o_support_banner" style="background-image:url(https://odoocdn.com/openerp_enterprise/static/src/img/support/support_banner.jpg); background-position: 65% center"> <div class="container text-center-xs"> <h1 class="mt-6 mb-4 text-white display-2">Dapatkan bantuan</h1> </div> </section> <section> <div class="container o_support_form"> <form class="mt-3 mb-6 form-horizontal" method="post" enctype="multipart/form-data" action="/id_ID/help/submit"> <div class="row justify-content-between"> <div class="col-12 col-lg-4 order-lg-2 d-flex flex-column"> <div class="card bg-light o_login_panel mb-3"> <div class="card-header"> <h5 class="mb-0 mt-0">Layanan Langganan</h5> </div> <div class="card-body text-center"> <a class="btn btn-primary w-100" href="/web/login?redirect=/help">Login</a> <p class="text-muted">Untuk mendeteksi informasi Anda</p> </div> </div> <div class="card bg-light mb-2"> <a id="emergency-chat" href="#" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/helpdesk/static/src/img/tickets.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Darurat? </h5> <p class="m-0 text-600"> Chat with us or use emergency lines </p> </div> </a> </div> <div class="card bg-light mb-2"> <a href="/id_ID/my/account" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/portal/static/src/img/portal-addresses.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Pergi ke akun Odoo Anda </h5> <p class="m-0 text-600"> Kelola dokumen dan informasi pribadi Anda </p> </div> </a> </div> <div class="card bg-light mb-2"> <a href="/id_ID/appointment" class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/appointment/static/src/img/calendar.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Saya belum merupakan pelanggan </h5> <p class="m-0 text-600"> Jadwalkan demo dengan business advisor </p> </div> </a> </div> <div class="card bg-light mb-2"> <div class="d-flex justify-content-start gap-2 gap-md-3 align-items-center py-3 pe-2 px-md-3 h-100 rounded"> <div class="o_portal_icon align-self-start"> <img src="https://odoocdn.com/knowledge/static/src/img/Books.svg" loading="lazy"/> </div> <div> <h5 class="mt-0 mb-1"> Link-Link berguna </h5> <p class="m-0 text-600"> <a href="/id_ID/page/docs">Dokumentasi Odoo</a> <br/> <a href="/id_ID/slides/all/tag/odoo-tutorials-9">Tutorial Odoo</a> </p> </div> </div> </div> <table id="emergency-lines" class="small table table-condensed table-striped mt-3"> <thead> <tr style="background:0"> <th colspan="2" class="px-0" style="border:0" data-bs-toggle="collapse" data-bs-target="#o_emergency_table"> <div class="o_infobox_title py-2 ps-3 fw-bold bg-200"> <i class="fa fa-phone mr8 text-info"></i> Emergency lines </div> </th> </tr> </thead> <tbody class="collapse" id="o_emergency_table"> <tr><th>Amerika</th> <td class="text-end" dir="ltr">+1 (650) 870 2051</td></tr> <tr><th>Amerika Latin</th> <td class="text-end" dir="ltr">+1 (650) 260 6552</td></tr> <tr><th>Eropa</th> <td class="text-end" dir="ltr">+32 2 616 8002</td></tr> <tr><th>Afrika</th> <td class="text-end" dir="ltr">+254 207 640 404</td></tr> <tr><th>Timur Tengah</th> <td class="text-end" dir="ltr">+971 4 498 7800</td></tr> <tr><th>Asia</th> <td class="text-end" dir="ltr">+91 79 40 500 100</td></tr> </tbody> </table> </div> <div class="col-12 col-lg-8 order-md-1 oe_support_form_body"> <input type="hidden" name="csrf_token" value="b40a7d366eba61ebd193a0bc45b1498e0f9241f7o1763929636"/> <fieldset class="mb-4"> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Nama Anda </label> <div class="col-sm-8"> <input type="text" name="name" required="required" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Email Anda </label> <div class="col-sm-8"> <input type="email" name="email" required="required" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Nomor Telepon Anda <em class="fw-light">(opsional)</em></label> <div class="col-sm-8"> <input type="tel" name="phone" class="form-control "/> </div> </div> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">CC ke <em class="fw-light">(opsional)</em></label> <div class="col-sm-8"> <input type="text" name="followers" placeholder="Contohnya: follower1@domain.com, ..." class="form-control "/> <small class="form-text text-muted">Harap dicatat bahwa pengikut akan menerima semua pesan yang akan dibagikan</small> </div> </div> </fieldset> <fieldset class="mb-4"> <div class="col-12 py-2 row group"> <label class="col-sm-4 col-form-label form-label">Identifikasi saya dengan</label> <div class="col-sm-8"> <div class="form-check"> <input class="o_enterprise input-control form-check-input" type="radio" name="edition" value="enterprise" checked="True"/> <label class="radio form-check-label">Kode Langganan</label> </div> <div class="form-check"> <input class="o_online input-control form-check-input" type="radio" id="edition_online" name="edition" value="online"/> <label for="edition_online" class="radio mb-0 form-check-label">URL database</label> </div> </div> </div> <div class="col-12 row group d-none o_show_online o_hide_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label"></label> <div class="col-sm-8 o_instance_fields d-flex flex-column"> <input type="text" name="extra_dbname" placeholder="mydatabase.odoo.com atau mydomain.com" class="o_dbname_other form-control order-2"/> </div> </div> <div class="col-12 py-2 row group d-none o_hide_online o_show_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label"></label> <div class="col-sm-8"> <div class="o_contract_number_other mt-1"> <input class="o_contract_number_other_input form-control" type="text" name="contract_number_other" placeholder="M1234567891011 atau SO2023/123456"/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i>Masuk jika Anda tidak tahu kode berlangganan Anda </small> </div> </div> </div> </fieldset> <fieldset class="mt-4"> <div class="col-12 py-2 row group d-none o_show_online o_show_enterprise o_hide_partner_pack"> <label class="col-sm-4 col-form-label form-label pt-0">Tipe Tiket </label> <div class="col-sm-8"> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_administration" name="stage" value="administration" required="required" data-placeholder="e.g: I can't pay my subscription"/> <label for="stage_administration" class="form-check-label mb-0">Pertanyaan terkait subscription atau pembayaran</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_config" name="stage" value="config" required="required" data-placeholder="e.g: How to configure a payment term"/> <label for="stage_config" class="form-check-label mb-0">Pertanyaan mengenai penggunaan atau konfigurasi Odoo</label> </div> <div class="form-check radio"> <input type="radio" id="stage_behavior" name="stage" value="new" required="required" class="form-check-input" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_behavior" class="form-check-label mb-0">Sifat yang tidak terduga</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_upgrade" name="stage" value="post_upgrade" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_upgrade" class="form-check-label mb-0">Masalah yang terkait dengan upgrade saya (produksi)</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_migration" name="stage" value="migration" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_migration" class="form-check-label mb-0">Masalah yang terkait dengan upgrade masa depan (Saya sedang mengetes upgrade)</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_bank" name="stage" value="bank_sync" required="required" data-placeholder="e.g: I can't connect my bank account"/> <label for="stage_bank" class="form-check-label mb-0">Masalah sinkronisasi bank</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_access" name="stage" value="blocked" required="required" data-placeholder="e.g: I can't access my database"/> <label for="stage_access" class="form-check-label mb-0">Saya tidak dapat mengakses database saya</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" id="stage_other" name="stage" value="new" required="required" data-placeholder="e.g: In accounting app, an error occurs when I link a payment"/> <label for="stage_other" class="form-check-label mb-0">Lainnya</label> </div> </div> </div> <div class="col-12 py-2 row group d-none o_hide_online o_hide_enterprise o_show_partner_pack "> <label class="col-sm-4 col-form-label form-label">Tipe Tiket </label> <div class="col-sm-8"> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_functional" required="required"/> <label class="form-check-label">Pertanyaan Fungsional</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_tech_advice" required="required"/> <label class="form-check-label">Nasihat Development</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_upgrade" required="required"/> <label class="form-check-label">Upgrade: perubahan versi</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_migration" required="required"/> <label class="form-check-label">Migrasi: perubahan platform</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_perf" required="required"/> <label class="form-check-label">Masalah performa</label> </div> <div class="form-check radio"> <input type="radio" class="form-check-input" name="stage" value="pack_other" required="required"/> <label class="form-check-label"> Lainnya <a type="button" class="btn btn-link" data-toggle="tooltip" data-html="true" title="Mohon ingat bahwa deployment On Premise atau maintenance tidak didukung oleh tim kami. Ikuti dokumen teknis untuk informasi lebih lanjut. Bila Anda tertarik mengenai developer on demand, silakan ikuti link berikut: https://www.odoo.com/page/developers-on-demand."> <i class="fa fa-info-circle text-info"></i> </a> </label> </div> </div> </div> <div class="group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Subjek </label> <div class="col-sm-8"> <input type="text" name="summary" placeholder="" required="required" maxlength="60" class="form-control "/> </div> </div> <div class="group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Detail Deskripsi </label> <div class="col-sm-8"> <div class="d-none o_show_administration o_hide_config o_hide_new o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea name="description_administration" rows="10" class="form-control mb-2 "> Deskripsikan masalah Anda: - Bila Anda memiliki error di alur odoo.com, sediakan screenshot atau video - Bila perusahaan atau admin Anda berubah, sediakan dokumen resmi dan semua perubahan (Nama baru, Id Pajak, nomor akun, domain email, ...). </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Anda dapat mengelola dokumen dan informasi pribadi Anda dari <a href="/id_ID/my/account">akun Anda</a> </small> </div> <div class="d-none o_show_config o_hide_administration o_hide_new o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description_config" rows="10"> Apa alur yang Anda miliki saat ini? Apa alur yang Anda harapkan? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> You can find more information in our <a href="/id_ID/documentation">dokumentasi</a> atau dari <a href="/id_ID/slides">eLearning</a> platfor </small> </div> <div class="d-none o_show_new o_hide_config o_hide_administration o_hide_blocked o_show_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description" rows="10"> Langkah-langkah apa saja untuk mereproduksi error Anda? Apa perilaku saat ini yang Anda amati? Tanpa masalah, apa perilaku/hasil yang seharusnya terjadi? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Sediakan sebanyak mungkin informasi yang memungkinkan (screenshot, video, traceback, ...) <br/> <i class="fa fa-question-circle text-info"></i> Anda bisa mendapatkan lebih banyak informasi dari <a href="/id_ID/documentation">dokumentasi</a> atau dari <a href="/id_ID/slides">eLearning</a> platfor </small> </div> <div class="d-none o_hide_new o_hide_config o_hide_administration o_hide_blocked o_hide_post_upgrade o_show_bank_sync o_hide_migration o_hide_partner_pack"> <textarea class="form-control mb16" name="description_bank_sync" rows="10"> Bila Anda memiliki error, apakah Anda bisa memberitahu kode error? Apakah Anda bisa memberitahukan client_id dari connection Anda? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Find more information in our <a href="/id_ID/documentation/latest/applications/finance/accounting/bank/bank_synchronization.html">dokumentasi</a> </small> </div> <div class="d-none o_show_migration o_hide_config o_hide_new o_hide_administration o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_hide_partner_pack"> <textarea name="description_migration" rows="10" class="form-control mb-2 "> Did you encounter the issue in the process of an upgrade? If yes, describe the issue you encountered. If you encountered an issue in your upgraded test database: What is the link of your test database? What is the current behavior you observe? What would be the expected behavior? </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Dapatkan lebih banyak informasi dari upgrade kami <a href="https://upgrade.odoo.com/">platfor</a> atau <a href="/id_ID/documentation">dokumentasi</a> </small> </div> <div class="d-none o_show_blocked o_hide_config o_hide_administration o_hide_new o_hide_post_upgrade o_hide_bank_sync o_hide_migration o_hide_partner_pack"> <textarea name="description_blocked" rows="10" class="form-control mb-2 "> Apa saja langkah-langkah untuk mereproduksi error ? Sediakan screenshot dari error </textarea> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Periksa <a href="/id_ID/my/subscriptions">status langganan</a> </small> </div> <div class="d-none o_hide_online o_hide_enterprise o_hide_migration o_hide_new o_hide_config o_hide_administration o_hide_blocked o_hide_post_upgrade o_hide_bank_sync o_show_partner_pack"> <textarea class="form-control mb-2" name="description_partner_pack" rows="10"> Bahasa (Lebih cepat bila Anda menggunakan Inggris atau Prancis): URL Database: Versi dan Hosting Odoo: Cakupan Bisnis: Permintaan (Sebutkan kustomisasi atau development apapun yang ini terkait permintaan Anda): </textarea> </div> </div> </div> <div class="group col-12 py-2 row o_attachments mb-0"> <label class="col-sm-4 col-form-label form-label">Lampirkan file</label> <div class="col-sm-8"> <ul class="list-group mb-1"> <li class="list-group-item d-flex justify-content-between"> <input type="file" name="attachment0" multiple="multiple" class="w-100 d-block"/> <a href="#" class="o_less_attachments"><i class="fa fa-times float-end"></i></a> </li> </ul> <a href="#" class="o_more_attachments link-beta small"><i class="ml8 fa fa-plus"></i> Tambahkan lebih banyak lampiran</a> <br/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Mohon jangan sertakan data yang sensitif. Kami akan menangani data Anda seperti yang dijelaskan di <a href="/id_ID/privacy" target="_blank">Kebijakan Privasi</a>, untuk membantu Anda menyelesaikan masalah Anda. </small> </div> </div> <div id="odoo_sh_staging" class="d-none group col-12 py-2 row"> <label class="col-sm-4 col-form-label form-label">Odoo.SH Staging Branch</label> <div class="col-sm-8"> <div class="checkbox"> <label class="form-label"> <input type="checkbox" name="staging_allowed"/> Saya menerima bantuan tim yang menengahi pada staging branch dari pembuatan tiket sampai solusi diterapkan. </label> </div> <div class="staging_sh d-none"> <input class="form-control " type="text" name="staging_url" placeholder="https://mystagingbranch.dev.odoo.com"/> <small class="form-text text-muted"> <i class="fa fa-question-circle text-info"></i> Bila kosong, support dapat menengahi pada staging atau membuat yang baru. </small> </div> </div> </div> </fieldset> <div class="col-12 text-end row"> <div class="col-sm-12 text-center d-none o_support_no_pack_anymore"> Sepertinya Anda tidak memiliki paket atau jam yang tersisa pada paket Anda saat ini, mohon hubungi Manajer Akun Anda: <br/> <br/> <br/> </div> <div class="col-sm-8 offset-sm-4"> <button class="btn btn-lg btn-primary mt-2 mb-2 w-100 o_support_send" type="submit">Kirim</button> <button class="d-none btn btn-lg btn-primary mt-2 mb-2 o_support_no_pack_anymore">Anda harus menghubungi AM Anda</button> </div> </div> </div> <div class="col-12 col-lg-12 order-md-2 mt-8"> <h2 class="display-2 mb-5">Ada <span class="x_wd_green_highlight_01">Pertanyaan</span>?</h2> <div class="accordion" id="support_faq" role="tablist"> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_01" aria-expanded="false"> Bantuan apa yang dapat saya harapkan ? </a> <div id="faq_01" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Support Team Odoo hadir untuk membantu Anda dengan menyediakan alat dan materi atau memperbaiki masalah yang Anda alami pada aplikasi standar dengan database atau akun dan langganan Odoo Anda. Support Team Odoo tidak dapat melakukan perubahan ke database production Anda tanpa persetujuan Anda dan memberikan Anda materi serta pengetahuan untuk melakukannya sendiri! Bila masalah adalah bug umum, update untuk server dilakukan setiap minggu. </p> <p> Bila Anda mengalami masalah di modul kustom atau kode kustom (lines of code ekstra), bantuan dapat disediakan selama langganan memiliki biaya maintenance untuk lines of code tambahan. </p> <p> Bantuan Odoo tidak termasuk training, implementasi atau intervensi pada server Anda sendiri atau akun pihak ketiga (Penyedia pembayaran, provider pengiriman, ....). Topik-topik ini dapat dipenuhi melalui <a href="/id_ID/pricing-packs">Odoo Success Pack</a>. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_02" aria-expanded="false"> Saya tidak memiliki langganan atau database, bagaimana cara menghubungi Odoo ? </a> <div id="faq_02" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> Anda dapat menghubungi kami melalui <a href="/id_ID/contactus">halaman hubungi kami</a> atau jadwalkan pertemuan dengan salah satu <a href="/id_ID/appointment">pakar ahli bisnis kami</a>. </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_03" aria-expanded="false"> Bagaimana cara setup nama domain ? </a> <div id="faq_03" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> Anda dapat menemukan informasi yang berguna dengan mengunjungi <a href="/id_ID/documentation/latest/applications/websites/website/configuration/domain_names.html">halaman ini</a>. </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_04" aria-expanded="false"> Bagaimana cara mengubah informasi perusahaan saya ? </a> <div id="faq_04" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Untuk mengubah informasi seperti nama, alamat atau kontak kunjungi <a href="/id_ID/my/account">portal Anda</a>. Untuk mengubah pajak ID Anda atau negara Anda, isi <a href="/id_ID/help?stage=administration">formulir ini</a> dan sediakan sebanyak mungkin informasi yang membuktikan identitas perusahaan Anda: </p> <ul> <li>Dokumen pendaftaran pajak dengan nama alamat</li> <li>link ke informasi publik perusahaan yang resmi (BCE, ...)</li> <li>proof of acquisition</li> </ul> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_05" aria-expanded="false"> Saya harus mengubah admin database atau odoo.sh project saya, bagaimana caranya ? </a> <div id="faq_05" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Di dalam database Anda, Anda dapat menambahkan user dan memberikan mereka semua akses yang dibutuhkan untuk mengadministrasi database. Hubungi kami bila admin awal tidak memiliki akses ke database lagi. Untuk odoo.sh project Anda, ikuti langkah ini untuk mengubah pemilik. Isi <a href="/id_ID/help?stage=administration">formulir ini</a> bila Anda membutuhkan bantuan lebih lanjut. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_06" aria-expanded="false"> Bagaimana cara mengupgrade database saya ? </a> <div id="faq_06" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> Upgrade database Anda tergantung pada hosting database Anda. Kunjungi <a href="https://upgrade.odoo.com">halaman upgrade</a> untuk informasi lebih lanjut. Anda dapat menghubungi kami melalui <a href="/id_ID/help?stage=migration">formulir ini</a> bila Anda mengalami masalah selama test Anda. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_07" aria-expanded="false"> Bagiamana cara mengubah hosting database saya ? </a> <div id="faq_07" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> It is possible to migrate from one hosting option to another, read the <a href="/id_ID/documentation/latest/administration/hosting.html">dokumentasi</a>. Tim bantuan dapat membantu untuk perpindahan ke platform online. Untuk pergerakkan lainnya, hubungi partner Anda atau account manager Anda. </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_08" aria-expanded="false"> How is my data managed? </a> <div id="faq_08" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p> You can find useful information by visiting these pages: <ul> <li><a href="/id_ID/privacy">Privasi</a></li> <li><a href="/id_ID/gdpr">GDPR</a></li> </ul> </p> </div> </div> </div> <div class="accordion-item" data-name="Item"> <a href="#" role="tab" class="accordion-button fs-5 collapsed" data-bs-toggle="collapse" data-bs-target="#faq_09" aria-expanded="false"> Apa itu Odoo security compliance ? </a> <div id="faq_09" class="collapse" role="tabpanel" data-bs-parent="#support_faq"> <div class="accordion-body"> <p>You can find useful information by visiting these pages: <ul> <li><a href="/id_ID/security">Halaman Keamanan</a></li> </ul> </p> </div> </div> </div> </div> </div> </div> </form> </div> </section> </div> <div id="o_shared_blocks" class="oe_unremovable"></div> </main> <footer id="bottom" data-anchor="true" data-name="Footer" class="o_footer o_colored_level o_cc o_footer_slideout"> <div id="footer" class="container o_not_editable "> <span class="o_logo o_logo_inverse d-block mx-auto o_footer_logo my-5"></span> <div class="row"> <div class="col-12 col-lg-7 col-xl-6"> <div class="row"> <div class="col-12 col-md-4 mb-3 mb-md-0"> <div class="row"> <div class="col-6 col-md-12"> <span class="o_footer_title">Komunitas</span> <ul class="o_footer_links list-unstyled"> <li><a href="/id_ID/slides/all/tag/odoo-tutorials-9">Tutorial-tutorial</a></li> <li><a href="/id_ID/page/docs">Dokumentasi</a></li> <li><a href="/id_ID/forum/help-1">Forum</a></li> </ul> </div> <div class="col-6 col-md-12"> <span class="o_footer_title">Open Source</span> <ul 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class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/id.png?height=25" alt="" loading="lazy"/> <span class=""> Bahasa Indonesia</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/it_IT/help" data-url_code="it_IT" title=" Italiano"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/it.png?height=25" alt="" loading="lazy"/> <span class=""> Italiano</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/ja_JP/help" data-url_code="ja_JP" title=" 日本語"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/jp.png?height=25" alt="" loading="lazy"/> <span class=""> 日本語</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/ko_KR/help" data-url_code="ko_KR" title=" 한국어 (KR)"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/kr.png?height=25" alt="" loading="lazy"/> <span class=""> 한국어 (KR)</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/pl_PL/help" data-url_code="pl_PL" title=" Język polski"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/pl.png?height=25" alt="" loading="lazy"/> <span class=""> Język polski</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/pt_BR/help" data-url_code="pt_BR" title=" Português (BR)"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/br.png?height=25" alt="" loading="lazy"/> <span class=""> Português (BR)</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/ro_RO/help" data-url_code="ro_RO" title=" română"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/ro.png?height=25" alt="" loading="lazy"/> <span class=""> română</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/ru_RU/help" data-url_code="ru_RU" title=" русский язык"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/ru.png?height=25" alt="" loading="lazy"/> <span class=""> русский язык</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/sk_SK/help" data-url_code="sk_SK" title=" Slovenský jazyk"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/sk.png?height=25" alt="" loading="lazy"/> <span class=""> Slovenský jazyk</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/sl_SI/help" data-url_code="sl_SI" title=" slovenščina"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/si.png?height=25" alt="" loading="lazy"/> <span class=""> slovenščina</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/es/help" data-url_code="es" title=" Español (América Latina)"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/419.png?height=25" alt="" loading="lazy"/> <span class=""> Español (América Latina)</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/es_ES/help" data-url_code="es_ES" title=" Español"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/es.png?height=25" alt="" loading="lazy"/> <span class=""> Español</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/th_TH/help" data-url_code="th_TH" title=" ภาษาไทย"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/th.png?height=25" alt="" loading="lazy"/> <span class=""> ภาษาไทย</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/tr_TR/help" data-url_code="tr_TR" title=" Türkçe"> <img class="o_lang_flag " src="https://odoocdn.com/base/static/img/country_flags/tr.png?height=25" alt="" loading="lazy"/> <span class=""> Türkçe</span> </a> <a class="dropdown-item js_change_lang " role="menuitem" href="/uk_UA/help" data-url_code="uk_UA" title=" українська"> <img class="o_lang_flag " 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