e-Zahtjev za izdavanje putovnice|MUP

<!DOCTYPE html> <html lang="hr"> <head> <meta charset="utf-8" /> <meta name="viewport" content="width=device-width, initial-scale=1.0"> <title>e-Zahtjev za izdavanje putovnice|MUP</title> <link href="/Content/css?v=dJiWr4ddZZDXeICHxN3E6-oD4uOOnKQS8Fk8G3sFl2M1" rel="stylesheet"/> <link rel="stylesheet" href="/Content/Site_dark_v1.6.css" id="css_dark" type="text/css" disabled /> <link rel="stylesheet" href="/Content/Site_dys_v1.css" id="css_dys" type="text/css" disabled /> <script src="/bundles/modernizr?v=inCVuEFe6J4Q07A0AcRsbJic_UE5MwpRMNGcOtk94TE1"></script> <script src="/bundles/custom?v=dUzV0xXJrRsFMuNO4dfzON-LIZC_YFqNqitSEuadVEc1"></script> <script src="/bundles/jquery?v=9ktsOtIo0upvJP7-7FiXuOoOJe58RLFJ__wIRPL2vGo1"></script> </head> <body id="body" class="light-mode" >  <div id="preloader"> <div class="loader" id="loader-6"> <span></span> <span></span> <span></span> <span></span> <p> Molim pričekajte...</p> </div> </div> <div class="egradani_traka-holder"></div> <script onload="toggleDarkLight()" src="https://eusluge-nav.gov.hr/e_gradani_usluga.aspx?login_url=%2fAccount%2fLogOn&show_dyslexia=true" async ></script>  <div id="holderUP"></div> <div id="Homewrapper" style="font-size:100%"> <div class="overlay first"></div> <div class="overlay second"></div> <div class="overlay third"></div> <section class="main_section header" style="font-size:100%"> <div class="container-fluid" id="hero"> <div class="paper_plain"> <img class="paper-plain-img" src="/Images/paper-plain.png" alt="Putovanje" /> </div> <div class="row align-items-center landing d-flex "> <div class="col-sm-12 col-lg-6 col-md-12 left-col "> <div class="landing-header"> <img src="/Images/Croatia.png" alt="grb"/> <h5>MINISTARSTVO UNUTARNJIH POSLOVA</h5> </div> <h4>Dobrodošli na uslugu</h4> <h2>e-Zahtjev za izdavanje putovnice</h2> <p>Ova usluga omogućava predaju zahtjeva za izdavanje putovnice</p> <div class="prijavaDiv"> <a href="/Home/Index" class="go_register"> <img src="/Images/prijava.svg" alt="Prijava"> <div>Prijava</div></a> <a href="/DownloadPDF" class="go_download"><img src="/Images/download.svg" alt="Dokumentacija"> <div> Dokumentacija</div></a> </div> </div> <div class="col-sm-12 col-lg-6 col-md-12 right-col"> <div class="right-col-front"> <img src="/Images/Putovnica-transparetna1.png" alt="Slika putovnice"> </div> <div class="right-col-back"></div> </div> </div> <div class="arrow bounce"> <a href="#services" class="fa fa-arrow-down fa-2x"></a> </div> </div> </section> <section id="services" class="main_section"> <div class="content-title"> <h1>Što možete putem usluge?</h1> <div class="content-title-underline"></div> </div> <div class="row custom-90w"> <div class="service_shape"> <svg version="1.1" x="0px" y="0px" width="144.012px" height="566px" viewBox="0 0 144.012 566" enable-background="new 0 0 144.012 566" xml:space="preserve"> <path fill-rule="evenodd" clip-rule="evenodd" fill="#2EA7DF" d="M0,0c70.039,82.38,142.66,175.974,143.989,305.342 C145.372,439.959,81.76,518.012,0,566"></path> </svg> </div> <div class="col-lg-6 col-md-12 col-sm-12"> <div class="row full_width"> <div class="services_tasks"> <h1>Što je potrebno za predaju zahtjeva ? </h1> <p> Uvjeti za predaju zahtjeva su da korisnik: </p> <ul class="startup_isting_wrapper"> <li> <i class="fas fa-check-circle"></i><span> Ima e-OI s važećim identifikacijskim i potpisnim certifikatom ne stariju od jedne godine</span> </li> <li> <i class="fas fa-check-circle"></i><span>Ima uredan status (aktivan OIB)</span> </li> <li> <i class="fas fa-check-circle"></i><span>Nema zahtjev u postupku predan bilo na šalteru u PU/PP/DKP bilo kroz sustav e-Građani</span> </li> <li> <i class="fas fa-check-circle"></i><span>Podnositelj nema jednu od prethodnih putovnica u statusu nevažeća-:</span> </li> <li> <div class="row status_row"> <div class="col-xl-4 col-lg-6 col-md-12"> <ul class="status_wrapper"> <li><i class="fas fa-times-circle"></i><span>oduzeti</span></li> <li><i class="fas fa-times-circle"></i><span>pohranjena</span></li> <li><i class="fas fa-times-circle"></i><span>oduzeta</span></li> <li><i class="fas fa-times-circle"></i><span>ništava-oduzeti</span></li> <li><i class="fas fa-times-circle"></i><span>pohranjena-zlouporaba</span></li> </ul> </div> <div class="col-xl-8 col-lg-6 col-md-12"> <ul class="status_wrapper"> <li><i class="fas fa-times-circle"></i><span>pohranjena-krivotvorena</span></li> <li><i class="fas fa-times-circle"></i><span>neuručena-oduzeta</span></li> <li><i class="fas fa-times-circle"></i><span>osoba umrla</span></li> <li><i class="fas fa-times-circle"></i><span>nije državljanin RH.</span></li> </ul> </div> </div> </li> <li> <i class="fas fa-check-circle"></i><span>Podnositelj nema važeću bilješku o zahtjevima nadležnih tijela za zabranu izdavanja,odnosno oduzimanja izdanih putnih isprava</span> </li> <li> <i class="fas fa-check-circle"></i><span>Podnositelj na eOI ima otiske ili ih nema s razlogom ne izuzimanja. <br />Nije moguće izuzeti otiske prstiju.</span> </li> <li> <i class="fas fa-check-circle"></i><span> Imati jedan od preglednika: Edge, Chrome, Firefox</span> </li> <li class="alert-info p-4 mb-5"> <span> Dodatne informacije možete pogledati na sljedećim stranicama: <br /><br /> <a href="https://mup.gov.hr/putovnica-330/330" target="_blank" class=""><i class="fas fa-external-link-alt"></i> Putovnica</a> <br /> <a href="https://mup.gov.hr/pristup-informacijama-16/povrat-novca/povrat-pogresno-ili-vise-uplacenog-novca-u-drzavni-proracun-236114/236114" target="_blank" class=""><i class="fas fa-external-link-alt"></i> Povrat pogrešno ili više uplaćenog novca</a><br /> <a href="https://www.eid.hr/hr/cesta-pitanja" target="_blank" class=""><i class="fas fa-external-link-alt"></i> Problemi vezani za korištenje programa iz softverskog paketa eID Middleware </a> </span> </li> </ul> </div> </div> </div> <div class="col-lg-6 col-md-12 col-sm-12"> <div class=" row"> <div class="col-lg-12 col-md-12 col-sm-12"> <div class="services_box full_width"> <div class="services_icon_wraper"> <i class="fas fa-file"></i> <h1>Predaja zahtjeva</h1> </div> <p> <ul class="service_status_wrapper"> <li><i class="fas fa-arrow-right"></i><span>Za zamjenu postojeće putovnice </span></li> <li><i class="fas fa-arrow-right"></i><span>Za izdavanje druge putovnice iste vrste</span></li> <li><i class="fas fa-arrow-right"></i><span>Za zamjenu postojeće putovnice malodobne djece</span></li> </ul> </p> </div> </div> <div class="col-lg-12 col-md-12 col-sm-12"> <div class="services_box full_width"> <div class="services_icon_wraper"> <i class="fas fa-eye"></i> <h1>Pregled predanih zahtjeva</h1> </div> <p> <ul class="service_status_wrapper"> <li><i class="fas fa-arrow-right"></i><span>Pregled zahtjeva</span></li> <li><i class="fas fa-arrow-right"></i><span>Dopune određenog zahtjeva s popisa</span></li> <li><i class="fas fa-arrow-right"></i><span>Odustajanje od određenog zahtjeva</span></li> </ul> </p> </div> </div> </div> </div> </div> </section> <section id="pricing" class="main_section"> <div class="content-box"> <div class="content-title"> <h1>Podaci o plaćanju</h1> <div class="content-title-underline"></div> </div> <div class="container-fluid"> <div class="row justify-content-md-center">  <div class=" col-xl-4 col-lg-6 col-md-12 "> <div class="pricing-box text-center"> <h4 class="pricing-title">Troškovi izrade (osobno preuzimanje)</h4> <h3 class="pricing-value" style="margin-bottom:30px">42,47<sup>€</sup></h3> <ul class="pricing-spec"> <li> <p><span class="pricing-text">Primatelj:</span><br>Državni proračun Republike Hrvatske</p> </li> <li> <p><span class="pricing-text">IBAN/broj računa:</span><br> HR1210010051863000160</p> </li> <li> <p><span class="pricing-text">Model:</span><br>HR65</p> </li> <li> <p><span class="pricing-text">Poziv na broj primatelja</span>:<br>7005-434-(OIB)</p> </li> <li> <p><span class="pricing-text">Opis plaćanja</span>: <br> Izrada eputovnice </p> </li> </ul> </div> </div>  <div class="col-xl-4 col-lg-6 col-md-12 "> <div class="pricing-box text-center"> <h4 class="pricing-title">Troškovi izrade i dostave</h4> <h3 class="pricing-value" style="margin-bottom:30px">46,45<sup>€</sup></h3> <ul class="pricing-spec"> <li> <p><span class="pricing-text">Primatelj:</span><br>Državni proračun Republike Hrvatske</p> </li> <li> <p><span class="pricing-text">IBAN/broj računa:</span><br> HR1210010051863000160</p> </li> <li> <p><span class="pricing-text">Model:</span><br>HR65</p> </li> <li> <p><span class="pricing-text">Poziv na broj primatelja</span>:<br>7005-434-(OIB)</p> </li> <li> <p><span class="pricing-text">Opis plaćanja</span>: <br> Izrada eputovnice </p> </li> </ul> </div> </div>  </div> </div> </div> </section> <section id="kontakt" class="main_section"> <div class="job_newsletter_wrapper full_width"> <div class="container"> <div class="row"> <div class="col-lg-12 col-md-12 col-sm-12"> <div class="jb_newslwtteter_left"> <h2>Naišli ste na problem tijekom korištenja usluge?</h2> <p style="font-size:1.2em">Prijavite ga putem email adrese <b> eUsluge.pitanja@mup.hr</b></p> </div> </div> </div> </div> </div> </section> <section id="faq" class="main_section"> <div class="content-title"> <h1>Često postavljena pitanja</h1> <div class="content-title-underline"></div> </div> <div class="row custom-90w mb-5"> <div class="col-lg-2 justify-content-center align-items-center position-relative faq_image"> <img src="/Images/question.png" style="opacity:0.6; width:150px;" /> </div> <div class="col-lg-10 col-sm-12"> <div class="accordian_wraper pl-1"> <div class="accordion" role="tablist" id="faq_accordion"> <div class="card"> <div class="card_pagee" role="tab" id="heading1"> <h5 class="h5-md"> <a class="collapsed" data-toggle="collapse" href="#collapseOne" role="button" aria-expanded="false" aria-controls="collapseOne"> Koje dokumente je potrebno priložiti kod predaje zahtjeva za zamjenu putovnice? </a> </h5> </div> <div id="collapseOne" class="collapse" role="tabpanel" aria-labelledby="heading1" data-parent="#faq_accordion"> <div class="card-body"> <div class="card_cntnt"> <div class="row mt-3"> <div class="col-md-12"> <ul> <li> <div class="info-document"> <p class="info-document-name"><i class="fas fa-check-circle"></i> UPLATA TROŠKOVA IZRADE</p> <p class="info-document-description">Obavezan dokumenta ako je odabrana vrsta plaćanja "PRILOŽI UPLATNICE"</p> </div> </li> <li> <div class="info-document"> <p class="info-document-name"><i class="fas fa-check-circle"></i> ZAMOLBA ZA IZDAVANJE DRUGE PUTOVNICE ISTE VRSTE</p> <p class="info-document-description">Obavezan dokumenta kod zamjene putovnice ako se radi o IZDAVANJU DRUGE PUTOVNICE ISTE VRSTE</p> </div> </li> <li> <div class="info-document"> <p class="info-document-name"><i class="fas fa-check-circle"></i> POTVRDA - PUTOVNICA KOD NADLEŽNOG TIJELA DRUGE DRŽAVE</p> <p class="info-document-description">Nije obavezan dokument, predaje se kod zamjene putovnice ako se radi o IZDAVANJU DRUGE PUTOVNICE ISTE VRSTE </p> </div> </li> <li> <div class="info-document"> <p class="info-document-name"><i class="fas fa-check-circle"></i> POTVRDA INOZEMNOG POSLODAVCA O POTREBI DRUGE PUTOVNICE</p> <p class="info-document-description">Nije obavezan dokument, predaje se kod zamjene putovnice ako se radi o IZDAVANJU DRUGE PUTOVNICE ISTE VRSTE </p> </div> </li> <li> <div class="info-document"> <p class="info-document-name"><i class="fas fa-check-circle"></i> DRUGI DOKAZI OVISNI O OKOLNOSTIMA KONKRETNOG SLUČAJA</p> <p class="info-document-description">Nije obavezan dokument, predaje se kod zamjene putovnice ako se radi o IZDAVANJU DRUGE PUTOVNICE ISTE VRSTE </p> </div> </li> <li> <div class="info-document"> <p class="info-document-name"><i class="fas fa-check-circle"></i> DOKAZ O SKRBNIŠTVU</p> <p class="info-document-description">Roditelj koji ispunjava uvjete za samostalno podnošenje zahtjeva prilaže skenirani akt izdan od nadležnih tijela kojim to dokazuje</p> </div> </li> </ul> </div> </div> </div> </div> </div> </div> <div class="card"> <div class="card_pagee" role="tab" id="heading2"> <h5 class="h5-md"> <a class="collapsed" data-toggle="collapse" href="#collapseTwo" role="button" aria-expanded="false" aria-controls="collapseTwo"> Nemogućnost elektroničkog potpisivanja zahtjeva- Greška 004 – problemi u radu s eID Signer-om </a> </h5> </div> <div id="collapseTwo" class="collapse" role="tabpanel" aria-labelledby="heading2" data-parent="#faq_accordion"> <div class="card-body"> <div class="card_cntnt"> <p> Moguće je da eID Signer program nije pravilno pokrenut ili nije uopće pokrenut. Za provjeru pratite upute u nastavku teksta:</p> <ol class="pl-5"> <li>Zatvorite internetski pretraživač koji ste koristili za pristup servisu eGrađani</li> <li>Pokrenite task manager (pritisnite tipke ctrl, alt i del (Delete) u isto vrijeme i odaberite „Task Manager“)</li> <li>Odaberite „Details“ pri vrhu izbornika</li> </ol> <p>3.1.  Ukoliko vam se pri vrhu prozora ne pokazuje opcija „Details“, pritisnite strelicu prema dolje u donjem lijevom kutu prozora pa onda „Details“ pri vrhu izbornika</p> <ol class="pl-5"> <li>Pronađite Signer.exe, kliknite ga i pritisnite „End task“ u donjem desnom kutu prozora</li> </ol> <p>Sad kad je neispravno pokrenuti eID Signer ugašen, možete ga ručno pokrenuti prateći putanju C:\Program Files\AKD\eID Middleware\Signer.exe ili upisivanjem riječi „signer“ u startu i odabirom eID Signer programa.</p> <p>Sada možete ponovo napraviti cijeli postupak za potpis željenog dokumenta.</p> <div class="alert-info p-4 mb-5"> <span> Detaljnije informacije možete pročitati na stranicama AKD-a : <a href="https://www.eid.hr/hr/cesta-pitanja" target="_blank" class=""><i class="fas fa-external-link-alt"></i> Česta pitanja</a> pod rubrikom "Prijava i rad u sustavu NIAS". </span> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section>  <div class="modal fade" id="UpozorenjePrijavaOsobnom" tabindex="-1" role="dialog" > <div class="modal-dialog modal-dialog-centered" role="document"> <div class="modal-content"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> <div class="modal-body"> <div class="icon"> <i class="fas fa-bell" aria-hidden="true"></i> </div> <h3 class="title">Napomena!</h3> <p class="description">Za podnošenje e-Zahtjeva za izdavanje putovnice koristite <span>elektroničku osobnu iskaznicu s kvalificiranim potpisnim certifikatom</span> <br />(članak 3. stavak 4. i 5. Pravilnika o izmjenama i dopunama Pravilnika o obrascima i evidencijama hrvatskih državljana te načinu dostave i preuzimanja izrađenih putovnica - NN 130/2017)</p> <a href="javascript:;" class="continue" data-dismiss="modal" >Nastavi</a> </div> </div> </div> </div> <style type="text/css"> .egradani_traka-holder { position: sticky; top: 0; width: 100vw; z-index: 100; } #vision_impaired, #dyslexia, #resize { display: none; } </style> <footer class=" p-3"> <div id="contact"> <div class="container-fluid"> <div class="row"> <div class="col"> <div id="contact-left"> <h3>MINISTARSTVO UNUTARNJIH POSLOVA</h3> <div id="contact-info"> <address> <p> <i class="fas fa-map-marker-alt"></i> Ulica grada Vukovara 33, 10 000 Zagreb </p> </address> <div id="phone-fax-email"> <p> <i class="fas fa-envelope"></i> eUsluge.pitanja@mup.hr </p> </div> <p><a href="/IzjavaPristupacnost" style="color:white">Izjava o pristupačnosti</a></p> </div> </div> </div> </div> </div> </div> </footer> </div>  <div class="modal fade" id="DocumentError"> <div class="modal-dialog modal-dialog-centered "> <div class="modal-content"> <div class="modal-header"> <h4>Greška prilikom prilaganja dokumenta </h4> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <p id="document_message_error"></p> </div> <div class="modal-footer"> <a href="javascript:;" class="btn btn-primary" data-dismiss="modal" >OK</a> </div> </div> </div> </div>  <div class="modal fade" id="DeleteConfirmation"> <div class="modal-dialog modal-dialog-centered"> <div class="modal-content"> <div class="modal-header"> <h4>Obriši dokument</h4> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <input id="DocId" name="DocId" type="hidden" value="" /> <p>Jeste li sigurni da želite izbrisati odabrani dokument? </p> </div> <div class="modal-footer"> <a href="javascript:;" class="btn btn-primary" data-dismiss="modal" >Otkaži</a> <a href="javascript:;" class="btn btn-danger" onclick="ConfirmDelete()">Obriši</a> </div> </div> </div> </div>  <div class="modal fade" id="WithdrawComfirmation"> <div class="modal-dialog modal-dialog-centered"> <div class="modal-content"> <div class="modal-header"> <h4>Odustajanje od zahtjeva</h4> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <input id="ZahtjevId" name="ZahtjevId" type="hidden" value="" /> <p>Jeste li sigurni da želite odustati od zahtjeva?</p> </div> <div class="modal-footer"> <a href="javascript:;" class="btn btn-light" data-dismiss="modal" >Zatvori</a> <a href="javascript:;" class="btn btn-danger" onclick="ConfirmWithdraw()">Odustani od zahtjeva</a> </div> </div> </div> </div>  <div class="modal fade " id="showFile" tabindex="-1" role="dialog" aria-hidden="true"> <div class="modal-dialog modal-lg modal-dialog-scrollable modal-dialog-centered" role="document"> <div class="modal-content"> <div class="modal-header"> <button type="button" class="close" data-dismiss="modal" aria-label="Close"> <span aria-hidden="true">×</span> </button> </div> <div class="modal-body"> <div class="embed-responsive embed-responsive-4by3" id="mymodalbodydiv"></div> </div> </div> </div> </div> <div class="modal fade " id="NotificationAlertModel" tabindex="-1" role="dialog" aria-hidden="true"> <div class="modal-dialog modal-lg modal-dialog-scrollable modal-dialog-centered" role="document"> <div class="modal-content notificationAlert"> <div class="modal-body notificationAlert__content"> <i class="notificationAlert__icon fas fa-exclamation-circle"></i> <h5 class="notificationAlert__title"></h5> <p class="notificationAlert__text"> </p> </div> <button class="notificationAlert__button" data-dismiss="modal" ></button> </div> </div> </div>  <a href="javascript:;" id="back-to-top" class="btn btn-sm btn-arrow btn-back-to-top smooth-scroll hidden-sm hidden-xs" data-toggle="tooltip" title="Povratak na vrh" role="button"> <i class="fas fa-chevron-up"></i> </a> <script src='https://cdnjs.cloudflare.com/ajax/libs/gsap/3.2.6/gsap.min.js'></script> <script src="/bundles/bootstrap?v=ImH66GOH1Cq_V6CEVZn-4k4Cr_mvrNjesV9GimGnwdM1"></script> <script src="/Scripts/script_v1.9.js"></script> <style type="text/css"> .egradani_traka-holder { position: sticky; top: 0; width: 100vw; z-index: 100; } #vision_impaired, #dyslexia, #resize { display: none; } </style> </body> </html>

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e-Zahtjev za izdavanje putovnice|MUP