Talkdesk Launches Retail Experience Cloud

<!DOCTYPE html> <html id="ctl00_PageTemplateHtml" lang="en" itemscope="itemscope" xmlns="http://www.w3.org/1999/xhtml" xmlns:og="http://opengraphprotocol.org/schema/" xmlns:fb="http://ogp.me/ns/fb#" itemtype="http://schema.org/WebPage"> <head id="ctl00_PageTemplateHead">  <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta http-equiv="content-language" content="en-US" /> <meta name="title" content="Talkdesk Launches Retail Experience Cloud"> <meta name="description" content="Talkdesk Retail Experience Cloud is a customer service platform purpose built to unify the retail customer journey."> <link rel="canonical" href="http://www.smartcustomerservice.com/Articles/News-Briefs/Talkdesk-Launches-Retail-Experience-Cloud-153303.aspx"/> <link rel="image_src" href="https://dzceab466r34n.cloudfront.net/Images/TemplateImages/SCS/SCS-OG-Image.jpg"/>   <meta property="og:type" content="article"/> <meta property="og:title" content="Talkdesk Launches Retail Experience Cloud"/> <meta property="og:description" content="Talkdesk Retail Experience Cloud is a customer service platform purpose built to unify the retail customer journey."/> <meta property="og:url" content="http://www.smartcustomerservice.com/Articles/News-Briefs/Talkdesk-Launches-Retail-Experience-Cloud-153303.aspx"/> <meta property="og:image" content="https://dzceab466r34n.cloudfront.net/Images/TemplateImages/SCS/SCS-OG-Image.jpg"/> <meta property="article:section" content="News Briefs"/> <meta property="article:published_time" content="2022-06-07"/>  <title> Talkdesk Launches Retail Experience Cloud - Smart Customer Service </title><link href="https://www.smartcustomerservice.com/styles/default.css" rel="stylesheet" /><link href="https://www.smartcustomerservice.com/styles/navigation.css?d=20140505" rel="stylesheet" type="text/css" /><link href="https://www.smartcustomerservice.com/styles/dropdownpanel.css" rel="stylesheet" type="text/css" /><link href="https://www.smartcustomerservice.com/styles/modal.css?d=20130425" rel="stylesheet" type="text/css" />  <link href="https://fonts.googleapis.com/css?family=Lato:300,400" rel="stylesheet" type="text/css" /><link href="https://fonts.googleapis.com/css?family=Roboto:100,300,400,500" rel="stylesheet" type="text/css" /><link rel="shortcut icon" type="image/ico" href="http://www.smartcustomerservice.com/images/favicon.ico" /> <script type="text/javascript" src="/scripts/jquery/jquery-1.7.2.js"></script> <script type='text/javascript'> (function () { var useSSL = 'https:' == document.location.protocol; var src = (useSSL ? 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margin: 0 0 8px 0;"> <script type="text/javascript">var addthis_config = { "data_track_clickback": true };</script> <script type="text/javascript" src="http://s7.addthis.com/js/250/addthis_widget.js#username=itisharing"></script> </div> <span itemprop="articleBody"> <p>Talkdesk, a cloud contact center solutions provider, today introduced Talkdesk Retail Experience Cloud, an artificial intelligence-powered customer service solution specifically made for retailers.</p><p>Talkdesk Retail Experience Cloud unifies the customer journey across physical and digital channels. It includes the following:</p><ul><li>Pre-configured retail workflows and scripts;</li><li>Retail-fluent, pre-trained AI;</li><li>Proactive real-time reports, dashboards, and insights from the customer service platform to all functions of an organization;</li><li>Voice and digital channels that are pre-trained to address common retail CX use cases;</li><li>Smart, contextual, priority routing pairs customers with customer service representatives who can best assist them;</li><li>Real-time analytics to identify the reasons behind customer inquiries. It then combines that insight with proactive communication and automation tools that anticipate customer needs;</li><li>Customer interaction history, order details, and all conversations (voice, video, co-browse, social media, messaging, and email) via a single unified interface;</li><li>Personalized improvement opportunities for enhancing service quality, consistency, after-call work, and compliance, all based on customer feedback, transcripts, and KPIs.</li></ul><blockquote><p>"Few people contact customer service because they're happy, yet every service interaction should result in happy customers. This means every conversation is an opportunity to take customers on a happy path," said Shannon Flanagan, vice president of retail and consumer goods at Talkdesk, in a statement. "With Talkdesk Retail Experience Cloud, retailers can easily create that journey, whether that's providing self-service options that actually work, equipping service associates with tools to deepen customer relationships, or using the gold mine of customer service data to ensure an exceptional experience."</p><p>"The art of good retailing has never been more challenging. The number of exceptions requiring customer service is increasing and becoming more complex. Some customers prefer speaking to a live person, others want to chat, video, email, or text when they need assistance," said Steve Rowen, managing partner of Retail Systems Research, in a statement. "Retailers must meet their customers where they are when it comes to customer service, and technologies like the Talkdesk Retail Experience Cloud enable them to do so."</p></blockquote> <div id='div-gpt-ad-1374585989977-8'> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1374585989977-8'); }); </script> </div><p>Talkdesk Retail Experience Cloud is Talkdesk's fourth industry-specific solution. Other industries already served include <a href="http://www.smartcustomerservice.com/Articles/News-Briefs/Talkdesk-Launches-Talkdesk-for-Travel-and-Hospitality-140295.aspx" target="_blank">travel and hospitality</a>, <a href="http://www.smartcustomerservice.com/Articles/News-Briefs/Talkdesk-Launches-Healthcare-and-Financial-Services-Experience-Clouds-147484.aspx" target="_blank">healthcare</a>, and <a href="http://www.smartcustomerservice.com/Articles/News-Briefs/Talkdesk-Launches-Healthcare-and-Financial-Services-Experience-Clouds-147484.aspx" target="_blank">financial services/insurance</a>.</p> </span> <div style="text-align: center; padding-bottom: 10px;"> </div> </article> <br style="clear: both;" /> <div class="fb-comments" data-href="http://www.smartcustomerservice.com/Articles/News-Briefs/Talkdesk-Launches-Retail-Experience-Cloud-153303.aspx" data-numposts="5" style="width: 600px;"></div> </div> <div id="secondary_sidebar"> <div class="sidebar_section"> <h3>Connect with <span 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href="http://www.smartcustomerservice.com/Best-Practices/Top-6-2024-Customer-Experience-Megatrends-%e2%80%93--What-to-Prioritize-Now_13276.aspx"> Top 6 2024 Customer Experience Megatrends – What to Prioritize Now </a> </li> </ul> <div class="more-link"><a href="http://www.smartcustomerservice.com/Best-Practices/">More Best Practices</a></div> </div> </section> <div class="sidebar_section"> <h3><span class="bold">Webinars</span></h3> <ul class="red"> <li> <a title='Transforming Quality Management with GenAI: Precision, Personalization, and Impact' href="http://www.smartcustomerservice.com/Webinars/2177-Transforming-Quality-Management-with-GenAI-Precision-Personalization-and-Impact.htm"> Transforming Quality Management with GenAI: Precision, Personalization, and Impact </a> </li> <li> <a title='Future-Proofing Customer Experience with AI-Powered Solutions' href="http://www.smartcustomerservice.com/Webinars/2162-Future-Proofing-Customer-Experience-with-AI-Powered-Solutions.htm"> Future-Proofing Customer Experience with AI-Powered Solutions </a> </li> <li> <a title='Redefining Contact Center Efficiency with AI Solutions' href="http://www.smartcustomerservice.com/Webinars/2163-Redefining-Contact-Center-Efficiency-with-AI-Solutions.htm"> Redefining Contact Center Efficiency with AI Solutions </a> </li> <li> <a title='Smarter Self-Service: Leveraging Technology for Effortless Customer Care' href="http://www.smartcustomerservice.com/Webinars/2168-Smarter-Self-Service-Leveraging-Technology-for-Effortless-Customer-Care.htm"> Smarter Self-Service: Leveraging Technology for Effortless Customer Care </a> </li> <li> <a title='Transforming Agent Experience with AI: Boosting Performance and Satisfaction' href="http://www.smartcustomerservice.com/Webinars/2165-Transforming-Agent-Experience-with-AI-Boosting-Performance-and-Satisfaction.htm"> Transforming Agent Experience with AI: Boosting Performance and Satisfaction </a> </li> <li> <a title='Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow's Decisions' href="http://www.smartcustomerservice.com/Webinars/2167-Exploring-the-Future-of-AI-Driven-Analytics-Trends-Shaping-Tomorrows-Decisions.htm"> Exploring the Future of AI-Driven Analytics: Trends Shaping Tomorrow's Decisions </a> </li> <li> <a title='Knowledge Management and AI: Enhancing CX and Employee Productivity' href="http://www.smartcustomerservice.com/Webinars/2164-Knowledge-Management-and-AI-Enhancing-CX-and-Employee-Productivity.htm"> Knowledge Management and AI: Enhancing CX and Employee Productivity </a> </li> <li> <a title='Transforming Real-Time Customer Feedback into Action with AI' href="http://www.smartcustomerservice.com/Webinars/2166-Transforming-Real-Time-Customer-Feedback-into-Action-with-AI.htm"> Transforming Real-Time Customer Feedback into Action with AI </a> </li> <li> <a title='Mastering Hybrid Contact Centers: Overcoming Key Challenges' href="http://www.smartcustomerservice.com/Webinars/2176-Mastering-Hybrid-Contact-Centers-Overcoming-Key-Challenges.htm"> Mastering Hybrid Contact Centers: Overcoming Key Challenges </a> </li> <li> <a title='Smart Customer Journeys with AI and Technology' href="http://www.smartcustomerservice.com/Webinars/2181-Smart-Customer-Journeys-with-AI-and-Technology.htm"> Smart Customer Journeys with AI and Technology </a> </li> <li> <a title='Omnichannel Solutions for Smarter Customer Care: Harnessing AI and Data' href="http://www.smartcustomerservice.com/Webinars/2182-Omnichannel-Solutions-for-Smarter-Customer-Care-Harnessing-AI-and-Data.htm"> Omnichannel Solutions for Smarter Customer Care: Harnessing AI and Data </a> </li> <li> <a title='Marketing Automation for the Midmarket: Tools Built for Growing Businesses' href="http://www.smartcustomerservice.com/Webinars/2183-Marketing-Automation-for-the-Midmarket-Tools-Built-for-Growing-Businesses.htm"> Marketing Automation for the Midmarket: Tools Built for Growing Businesses </a> </li> <li> <a title='Sales Enablement 2025: Support Your Sales Team This Year!' href="http://www.smartcustomerservice.com/Webinars/2184-Sales-Enablement-2025-Support-Your-Sales-Team-This-Year!.htm"> Sales Enablement 2025: Support Your Sales Team This Year! </a> </li> <li> <a title='Customer Service Reinvented: CCaaS, WEM, and AI in Action' href="http://www.smartcustomerservice.com/Webinars/2185-Customer-Service-Reinvented-CCaaS-WEM-and-AI-in-Action.htm"> Customer Service Reinvented: CCaaS, WEM, and AI in Action </a> </li> <li> <a title='Unlock CRM, CDPs, and AI for Next-Level Customer Insights' href="http://www.smartcustomerservice.com/Webinars/2187-Unlock-CRM-CDPs-and-AI-for-Next-Level-Customer-Insights.htm"> Unlock CRM, CDPs, and AI for Next-Level Customer Insights </a> </li> <li> <a title='Predictive Analytics & AI: The Future of Customer Service' href="http://www.smartcustomerservice.com/Webinars/2186-Predictive-Analytics-and-AI-The-Future-of-Customer-Service.htm"> Predictive Analytics & AI: The Future of Customer Service </a> </li> <li> <a title='The Role of AI in Compliance and Data Privacy' href="http://www.smartcustomerservice.com/Webinars/2175-The-Role-of-AI-in-Compliance-and-Data-Privacy.htm"> The Role of AI in Compliance and Data Privacy </a> </li> <li> <a title='AI in Fraud Detection and Prevention' href="http://www.smartcustomerservice.com/Webinars/2188-AI-in-Fraud-Detection-and-Prevention.htm"> AI in Fraud Detection and Prevention </a> </li> <li> <a title='The Power of Personalization: AI-Driven Strategies for Customer Loyalty' href="http://www.smartcustomerservice.com/Webinars/2189-The-Power-of-Personalization-AI-Driven-Strategies-for-Customer-Loyalty.htm"> The Power of Personalization: AI-Driven Strategies for Customer Loyalty </a> </li> <li> <a title='2025 Customer Experience Wins - What Worked and Why' href="http://www.smartcustomerservice.com/Webinars/2190-2025-Customer-Experience-Wins---What-Worked-and-Why.htm"> 2025 Customer Experience Wins - What Worked and Why </a> </li> <li> <a title='AI, Automation, and Omnichannel: Redefining Customer Support in 2025' href="http://www.smartcustomerservice.com/Webinars/2191-AI-Automation-and-Omnichannel-Redefining-Customer-Support-in-2025.htm"> AI, Automation, and Omnichannel: Redefining Customer Support in 2025 </a> </li> </ul> <div class="more-link"><a href="http://www.smartcustomerservice.com/Webinars/">More Webinars</a></div> </div> <div class="sidebar_section"> <h3>Content <span class="bold">Library</span></h3> <ul> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/The-State-of-CX-Real-insights-from-the-largest-CX-dataset_13825.aspx">The State of CX: Real insights from the largest CX dataset</a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/Put-Your-Best-Phone-Calls-Forward_13868.aspx">Put Your Best Phone Calls Forward</a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/Forrester-Budget-Planning-Guide-2025-Customer-Experience_13869.aspx">[Forrester] Budget Planning Guide 2025: Customer Experience</a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/H2-2024-Update-State-of-Omnichannel-Fraud-Report_13851.aspx">H2 2024 Update: State of Omnichannel Fraud Report</a></li> <li><a href="http://www.smartcustomerservice.com/ContentLibrary/Translate-customers-into-loyal-champions_13785.aspx">Translate customers into loyal champions</a></li> </ul> <div class="more-link"><a href="http://www.smartcustomerservice.com/ContentLibrary/">More Content Library</a></div> </div> </div> </div> <div class="clear"></div> <div class="ad_leaderboard ad_bottom"> <div id='div-gpt-ad-1374585989977-4' style='width:728px; height:90px;'> <script type="text/javascript"> googletag.cmd.push(function() { googletag.display('div-gpt-ad-1374585989977-4'); }); </script> </div> 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