Sistema de grabación de llamadas para empresas | Sistema Telefónico

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</form>  </li> </ul> </div> </div> <script type="text/javascript"> FW.onLoad(function () { if (window.innerWidth <= 960) { FW.$('.nav-label:not(.nav-secondary-item .nav-label), .hide-in-mobile a, .lang-selector select, .nav-secondary-item .nav-sub-label').attr('tabindex', -1); }; }); </script> </nav> <script type="text/javascript"> // Activate the navigation elements FW.onLoad(function () { FW.navigation.navLoader(); }); </script> </header> <a class="main__anchor" id="main-content"></a> <section id="" data-text-list="[]" data-scroll-target="#" class="first-fold align-center pattern-gradient-dark " > <div class="container font-color-light banner-content l-banner " data-scroll-target=""> <h1>Una solución de grabación de llamadas para sus conversaciones comerciales</h1> <p class="sub-text">Escuche, analice y forme a su equipo telefónico con el sistema de grabación de llamadas de Freshdesk Contact Center</p> <div class="mt-md"> <a title="TRY FRESHCALLER TODAY" class="button button--solid " rel="" role="button" target="_self" href="/es/freshcaller-cloud-pbx/signup/"> REGÍSTRESE</a> </div> </div> </section> <section class="l-page container mt-md mb-md breadcrumb-section" data-scroll-target="" id =""> <a href="/es/freshcaller-cloud-pbx/call-center-features/" class="breadcrumb-item">Todas las características</a> <i class="icon-arrow-right breadcrumb-arrow"></i> <a href="/es/freshcaller-cloud-pbx/call-center-management/" class="breadcrumb-item">Gestión del Call center</a> <i class="icon-arrow-right breadcrumb-arrow"></i> <a class="breadcrumb-item breadcrumb-current" aria-current="page" href="#">Grabación de llamadas</a> </section> <section id="81390316526361" class="section-bucket section-text-media l-section "> <div class="l-page container align-center mb-lg"> <h1 class="h2">Los beneficios de la grabación de llamadas para su empresa</h1> </div> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-95243987424465" class=" feature-screenshot-left__content col-md-6"> <h5> </h5> <h3 class="feature-heading">Conozca y mejore el rendimiento de su equipo</h3> <p>La grabación de llamadas proporciona mayor visibilidad sobre el rendimiento de su equipo e información sobre la calidad de sus conversaciones con los clientes. Puede escuchar las grabaciones, enseñar a sus agentes a atender mejor a sus clientes o darles consejos de venta eficaces.</p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck6t7enay00rqqvg1c7rmnnfw-agent-efficiency.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck6t7enay00rqqvg1c7rmnnfw-agent-efficiency.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck6t7enay00rqqvg1c7rmnnfw-agent-efficiency.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck6t7enay00rqqvg1c7rmnnfw-agent-efficiency.one-sixth.png 2x" alt="team perfomance report" style= "width: 50%" /> <img class="original-image fadeIn width-50 " alt="team perfomance report" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-95243987424465'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-119487911496216" class=" feature-screenshot-right__content col-md-6"> <p> </p> <p> </p> <h3 class="feature-heading">Cumpla la normativa</h3> <p>En sectores como el bancario y el asegurador, las grabaciones de llamadas son esenciales. En algunas regiones necesita el consentimiento explícito del cliente para grabar la llamada. Un sistema de grabación de llamadas bien equipado puede ayudarle a cumplir las directrices legales. </p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck74njtqs09eb2wg1n9rmvjc1-security-practices-you-can-count-on.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck74njtqs09eb2wg1n9rmvjc1-security-practices-you-can-count-on.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck74njtqs09eb2wg1n9rmvjc1-security-practices-you-can-count-on.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck74njtqs09eb2wg1n9rmvjc1-security-practices-you-can-count-on.one-sixth.png 2x" alt="secure call recording" style= "width: 50%" /> <img class="original-image fadeIn width-50 " alt="secure call recording" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-119487911496216'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-131609873532064" class=" feature-screenshot-left__content col-md-6"> <h3 class="feature-heading"> </h3> <h3 class="feature-heading">Obtenga un contexto total de las interacciones de los clientes </h3> <p>Conocer el historial del cliente que llama puede ayudarle enormemente a mejorar su experiencia. Sus agentes pueden leer detalles de las conversaciones anteriores de un cliente potencial e impresionarlo. Sus agentes de soporte estarán mejor equipados con los problemas pasados y podrán ofrecer un mejor servicio al cliente.</p> <p> </p> <p> </p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck8oe5z450crp2vg1bo331f1u-group-15.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck8oe5z450crp2vg1bo331f1u-group-15.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck8oe5z450crp2vg1bo331f1u-group-15.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck8oe5z450crp2vg1bo331f1u-group-15.one-sixth.png 2x" alt="call history in freshcaller" /> <img class="original-image fadeIn " alt="call history in freshcaller" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-131609873532064'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="86585443113250" class="section-bucket section-text-media l-section section-light-bg "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-142000126705730" class=" feature-screenshot-right__content col-md-7"> <h2 class="feature-heading"> </h2> <h3 class="feature-heading">¿Cómo funciona el sistema de grabación de llamadas de Freshdesk Contact Center? </h3> <p>Configurar y acceder a sus grabaciones de llamadas de Freshdesk Contact Center es muy sencillo. Cuando se suscribe a Freshdesk Contact Center y <a href="/es/freshcaller-cloud-pbx/phone-numbers/local/" target="_self">compra un número</a>, puede elegir entre diferentes opciones como grabar todas las llamadas, grabar solo las entrantes, grabar solo las salientes, etc; con un solo clic podrá configurar sus preferencias de grabación para un número determinado. También podrá acceder fácilmente a todas sus llamadas recientes y a las grabaciones asociadas en la sección de registros de llamadas de Freshdesk Contact Center. </p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-5"> <div class="lazy-image-wrapper loading-optimized" style=" padding-top: 85.4%"> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" data-src="https://website-assets-fw.freshworks.com/attachments/cjotunkf503klijg0wre8k7o3-call-recording-mic.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjotunkf503klijg0wre8k7o3-call-recording-mic.full.png 2x" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-142000126705730'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section class=" pt-xl " data-scroll-target="" id =""> <div class=' banner-badges l-page banner-badges-dark banner-badges-border-radius stack' id="stripe-148926962154876"> <div class="align-center pt-sm pb-sm font-color-light"> <h3>Cambie hoy a un sistema de grabación de llamadas VoIP</h3> <div class="pt-xs"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/es/freshcaller-cloud-pbx/signup/"> SUSCRÍBASE A FRESHCALLER</a> </div> </div> </div> </section> <section id="29439050658522" class="section-bucket section-text-media l-section "> <div class="l-page container align-center mb-lg"> <h2 class="align-center mb-lg">Explore los tipos de grabación de llamadas de Freshdesk Contact Center </h2> </div> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-135073291256826" class=" feature-screenshot-left__content col-md-6"> <h2 class="feature-heading">Grabe todas sus llamadas telefónicas automáticamente</h2> <p>Si la legislación le obliga a grabar todas sus llamadas telefónicas, con Freshdesk Contact Center puede hacerlo fácilmente. Grabe todas sus conversaciones automáticamente y reduzca el trabajo manual. </p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper loading-optimized" style=" padding-top: 62.5%"> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" data-src="https://website-assets-fw.freshworks.com/attachments/ck9e3em58089xqofzkj0rzueo-recordallcalls.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3em58089xqofzkj0rzueo-recordallcalls.full.png 2x" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-135073291256826'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="32902468383073" class="section-bucket section-text-media l-section section-light-bg "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-69268354490720" class=" feature-screenshot-right__content col-md-6"> <h2 class="feature-heading">Grabación de llamadas voluntaria </h2> <p>El sistema de grabación de llamadas de Freshdesk Contact Center permite a sus clientes elegir si desean permitir que se graben sus llamadas. Una pulsación de una tecla en la IVR registra su elección y procede a grabar o no la llamada en función de lo elegido.</p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck9e3g0zf08lvj7fz4n728cxb-recordoptin.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3g0zf08lvj7fz4n728cxb-recordoptin.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck9e3g0zf08lvj7fz4n728cxb-recordoptin.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3g0zf08lvj7fz4n728cxb-recordoptin.one-sixth.png 2x" alt="call recording" /> <img class="original-image fadeIn " alt="call recording" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-69268354490720'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="39829303832187" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-22512215209510" class=" feature-screenshot-left__content col-md-6"> <h2 class="feature-heading">Grabación de llamadas manual</h2> <p>La grabación de llamadas manual le ayuda a mantener el cumplimiento normativo que dicta que usted no puede empezar a grabar una conversación sin el consentimiento explícito del cliente/cliente potencial. Puede empezar a grabar sus llamadas telefónicas tras recibir el consentimiento y respetar todas directrices sobre el consentimiento.</p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck9e3ietn07hnoxg1f5eiiv7v-recordmanual.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3ietn07hnoxg1f5eiiv7v-recordmanual.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck9e3ietn07hnoxg1f5eiiv7v-recordmanual.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3ietn07hnoxg1f5eiiv7v-recordmanual.one-sixth.png 2x" alt="call recording system" /> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-22512215209510'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="90048860838040" class="section-bucket section-text-media l-section section-light-bg "> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-5195126586810" class=" feature-screenshot-right__content col-md-6"> <h2 class="feature-heading">Pause la grabación de su llamada </h2> <p>Podría tener que pausar la grabación de una llamada cuando reciba información delicada del cliente; el sistema de grabación de llamadas de Freshdesk Contact Center le permite hacerlo. Sus agentes pueden pausar y reanudar la grabación de la llamada en cualquier momento. </p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck9e3k4mf08flqofzwzsytag1-pause-recording.one-half.jpg" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3k4mf08flqofzwzsytag1-pause-recording.full.jpg 2x" src="https://website-assets-fw.freshworks.com/attachments/ck9e3k4mf08flqofzwzsytag1-pause-recording.one-sixth.jpg" srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3k4mf08flqofzwzsytag1-pause-recording.one-sixth.jpg 2x" alt="call recording system" /> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-5195126586810'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="72731772215382" class="section-bucket section-text-media l-section "> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-90048860838092" class=" feature-screenshot-left__content col-md-6"> <h2 class="feature-heading">Desactive la grabación de llamadas </h2> <p>La ley podría obligar a su empresa a no grabar ninguna de sus conversaciones telefónicas; Nuestra funcionalidad de grabación de llamadas le da la opción de no grabar ninguna de sus llamadas, lo que asegura que no se graba ninguna llamada ya se traten de entrantes o salientes.</p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck9e3lqga08jiqofzh9jd5nzo-dontrecord.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3lqga08jiqofzh9jd5nzo-dontrecord.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck9e3lqga08jiqofzh9jd5nzo-dontrecord.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck9e3lqga08jiqofzh9jd5nzo-dontrecord.one-sixth.png 2x" alt="dontrecord" /> <img class="original-image fadeIn " alt="dontrecord" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-90048860838092'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section id="15585379760448" class="section-bucket section-text-media l-section section-light-bg "> <div class="l-page container align-center mb-lg"> <h2 class="align-center mb-lg">Grabación de llamadas para call centers entrantes y salientes</h2> </div> <div class="feature-screenshot-left "> <div class="l-page container"> <div class="row "> <div id="feature-content-110829367185408" class=" feature-screenshot-left__content col-md-6"> <h2 class="feature-heading">Grabación de llamadas para su call center entrante</h2> <p>Si utiliza su sistema telefónico principalmente para atender llamadas entrantes, puede elegir grabar únicamente sus llamadas entrantes en Freshdesk Contact Center. De este modo, sus llamadas salientes no se grabarán.</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> </div> <div class="feature-screenshot-left__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck9e45me5000xdufzluamp9ei-incoming.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e45me5000xdufzluamp9ei-incoming.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck9e45me5000xdufzluamp9ei-incoming.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck9e45me5000xdufzluamp9ei-incoming.one-sixth.png 2x" alt="call recording system" /> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-110829367185408'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> <div class="feature-screenshot-right "> <div class="l-page container"> <div class="row "> <div id="feature-content-57146392455009" class=" feature-screenshot-right__content col-md-6"> <h2 class="feature-heading">Grabación de llamadas para su call center saliente</h2> <p>Si utiliza su sistema telefónico principalmente para realizar llamadas, puede elegir grabar únicamente dichas llamadas en Freshdesk Contact Center. Las llamadas salientes son el sustento de sus equipos de ventas. Freshdesk Contact Center graba estas llamadas automáticamente sin cargar a sus equipos de venta con trabajo adicional<strong>.</strong></p> </div> <div class="feature-screenshot-right__media feature-screenshot__media-container col-md-6"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck9e48mre005ndcfzdjwl3t43-outgoing.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck9e48mre005ndcfzdjwl3t43-outgoing.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck9e48mre005ndcfzdjwl3t43-outgoing.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck9e48mre005ndcfzdjwl3t43-outgoing.one-sixth.png 2x" alt="call recording system" /> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" /> </div> </div> </div> </div> </div> <script type="text/javascript"> FW.onLoad(function () { const $featureContent = FW.$('#feature-content-57146392455009'); const $featureHeading = $featureContent.find('.feature-heading'); const heading = $featureHeading.length > 1 ? $featureHeading[1].textContent : $featureHeading[0].textContent; const $link = $featureContent.find('p.forward--link a'); const ariaLabel = heading + " - " + $link.text(); if($link.length && ariaLabel){ $link.attr('aria-label',ariaLabel); } }); </script> </section> <section class=" pt-xl " data-scroll-target="" id =""> <div class=' banner-badges l-page banner-badges-dark banner-badges-border-radius stack' id="stripe-76195189940012"> <div class="align-center pt-sm pb-sm font-color-light"> <h3>El software de grabación de llamadas ideal para call centers </h3> <div class="pt-xs"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/es/freshcaller-cloud-pbx/signup/"> SUSCRÍBASE A FRESHCALLER</a> </div> </div> </div> </section> <section class="l-section "> <div class="l-page container align-center"> <div class="l-section-heading align-center"> <h2 class="align-center">Escúchelo de la boca de nuestros clientes</h2> </div> <div id="152390379880112" data-interval="false" class="carousel testimonial-all-center slide carousel-fade" data-ride="carousel"> <div class="carousel-inner"> <div class="carousel-item item active" role="tabpanel" aria-hidden=false tabindex="0" id="panel-1523903798801121" aria-label="Testimonial 1 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjytplgdm02iv7yg0a995fjhh-solar-support-logo.one-sixth.png 2x" alt="call recording system" /> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“Tuvimos un problema grave relacionado con un componente de 9000$, acudimos a las grabaciones de las llamadas, compartimos la grabación con el cliente y pudimos determinar qué componente tenía el problema. Habríamos perdido 10 horas sustituyendo componentes equivocados, pero gracias a las grabaciones de llamadas de Freshcaller pudimos ahorrar tiempo y dinero.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Auston Taber</h6> <div class="author-designation">CEO</div> <div class="author-company">Solar Support</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-1523903798801122" aria-label="Testimonial 2 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/cjzmr7y6d002zp4g0olul17sn-the-coffee-mate-1.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/cjzmr7y6d002zp4g0olul17sn-the-coffee-mate-1.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/cjzmr7y6d002zp4g0olul17sn-the-coffee-mate-1.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/cjzmr7y6d002zp4g0olul17sn-the-coffee-mate-1.one-sixth.png 2x" alt="call recording system for businesses" /> <img class="original-image fadeIn " alt="call recording system for businesses" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“La grabación de llamadas es muy útil ya que nos permite sentarnos y analizar en profundidad el trato a nuestros clientes y las llamadas de los equipos de venta, elaborar nuevas estrategias y nuevas formas de mejorar nuestro trabajo y descubrir qué funciona en cada mercado."”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">Laura</h6> <div class="author-designation">Directora Regional | Reino Unido | Alemania | AT</div> <div class="author-company">The Coffee Mate</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> <div class="carousel-item item " role="tabpanel" aria-hidden=true tabindex="0" id="panel-1523903798801123" aria-label="Testimonial 3 of 3"> <div class="row testimonial-card all-center"> <div class="col-md-10 col-md-offset-1 col-sm-10 col-sm-offset-1 testimonial-content"> <i class="icon-quote-open testimonial-quote-icon"></i> <div class="testimonial-logo align-center"> <div class="lazy-image-wrapper " style=""> <img class="lazy-image " data-src="https://website-assets-fw.freshworks.com/attachments/ck3oij5nk018l0kg00vm5tb09-rs-main-black.one-half.png" data-srcset="https://website-assets-fw.freshworks.com/attachments/ck3oij5nk018l0kg00vm5tb09-rs-main-black.full.png 2x" src="https://website-assets-fw.freshworks.com/attachments/ck3oij5nk018l0kg00vm5tb09-rs-main-black.one-sixth.png" srcset="https://website-assets-fw.freshworks.com/attachments/ck3oij5nk018l0kg00vm5tb09-rs-main-black.one-sixth.png 2x" alt="call recording system" /> <img class="original-image fadeIn " alt="call recording system" title="" src="" srcset="" /> </div> </div> <p class="testimonial-quote">“La grabación de llamadas nos ha ayudado enormemente a formar a nuestro equipo de ventas antes de una reunión uno a uno. El director de ventas puede revisar las llamadas y proporcionar consejos formativos específicos sobre la reunión, ayudando al desarrollo profesional de nuestros agentes. Las llamadas se registran automáticamente en Freshsales y Freshdesk, lo que elimina la necesidad de la grabación manual que podría dar lugar a errores y nos ayuda a ahorrar tiempo para centrarnos en tareas más importantes.”</p> <div class="col-md-10 col-md-offset-1 author-bio"> <h6 class="author-name">James Krappe</h6> <div class="author-designation">Director ejecutivo</div> <div class="author-company">Really Social</div> </div> <i class="icon-quote-close testimonial-quote-icon"></i> </div> </div> </div> </div> <div class="carousel-controls-wrapper mt-md"> <div class="carousel-indicators-wrapper"> <a class="left carousel-control" href="#152390379880112" role="button" data-slide="prev" tabindex="0" aria-label="Go to Previous Slide"> <span class="icon-arrow-button-left" aria-hidden="true"></span> </a> <a class="right carousel-control" href="#152390379880112" role="button" data-slide="next" tabindex="0" aria-label="Go to Next Slide"> <span class="icon-arrow-button-right" aria-hidden="true"></span> </a> <ol class="carousel-indicators" role="tablist"> <li data-target="#152390379880112" data-slide-to="0" class="active" tabindex="0" role="tab" aria-controls="panel-1523903798801121" aria-label="Go to slide 1" aria-selected=true> </li> <li data-target="#152390379880112" data-slide-to="1" class="" tabindex="0" role="tab" aria-controls="panel-1523903798801122" aria-label="Go to slide 2" aria-selected=false> </li> <li data-target="#152390379880112" data-slide-to="2" class="" tabindex="0" role="tab" aria-controls="panel-1523903798801123" aria-label="Go to slide 3" aria-selected=false> </li> </ol> </div> </div> </div> </div> </section> <section class="pb-xl faq-section" data-scroll-target="" id =""> <div class="l-page container"> <div class="l-section-heading"> <h2 class="align-center">Preguntas frecuentes sobre el sistema de grabación de llamadas de Freshdesk Contact Center</h2> </div> <div class="row"> <div class="col-md-6"> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-29439050658692" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-29439050658692"> <h3 class="accordion-heading ">¿Mis grabaciones de llamadas están seguras en Freshdesk Contact Center?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-29439050658692" role="region" aria-hidden="true" aria-labelledby="accordion-header-29439050658692"> <div class="accordion-text "> <p>Freshdesk Contact Center está comprometido con cumplir los más altos estándares de privacidad y seguridad de datos. Todos sus datos de llamadas y grabaciones se almacenan en un formato cifrado. </p> </div> </div> </div> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-150658671018012" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-150658671018012"> <h3 class="accordion-heading ">¿Freshdesk Contact Center cumple con el RGPD?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-150658671018012" role="region" aria-hidden="true" aria-labelledby="accordion-header-150658671018012"> <div class="accordion-text "> <p>Freshdesk Contact Center cumple con el RGPD y usted puede eliminar sus grabaciones de llamadas en cualquier momento. Cuando elimina su cuenta de Freshdesk Contact Center, eliminamos todas las grabaciones asociadas con su cuenta.</p> </div> </div> </div> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-133341582395252" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-133341582395252"> <h3 class="accordion-heading ">¿Puedo eliminar mis grabaciones de llamadas?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-133341582395252" role="region" aria-hidden="true" aria-labelledby="accordion-header-133341582395252"> <div class="accordion-text "> <p>Sí, puede eliminar sus grabaciones de llamadas en cualquier momento y quedarán eliminadas de nuestro sistema de forma permanente. </p> </div> </div> </div> </div> <div class="col-md-6"> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-43292721556900" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-43292721556900"> <h3 class="accordion-heading ">¿Durante cuánto tiempo está disponible mi grabación de llamada?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-43292721556900" role="region" aria-hidden="true" aria-labelledby="accordion-header-43292721556900"> <div class="accordion-text "> <p>Nosotros no eliminamos sus grabaciones bajo ninguna circunstancia. Si la opción ha sido activada, todas las llamadas tendrán una grabación etiquetada junto a ellas, y sus grabaciones estarán disponibles hasta que las elimine o elimine su cuenta. </p> </div> </div> </div> <div class="accordion-wrapper accordion-85"> <div class="accordion-float-wrapper" id="accordion-header-121219620359320" role="button" tabindex="0" aria-expanded="false" aria-controls="accordion-content-121219620359320"> <h3 class="accordion-heading ">¿Puedo descargar mis grabaciones de llamadas?</h3> <div class="accordion-expand" aria-hidden="true"></div> </div> <div class="accordion-content" id="accordion-content-121219620359320" role="region" aria-hidden="true" aria-labelledby="accordion-header-121219620359320"> <div class="accordion-text "> <p>Sí, en Freshdesk Contact Center puede descargar sus grabaciones con un solo clic. No obstante, tenga en cuenta que no puede descargar todas sus grabaciones de una sola vez. </p> </div> </div> </div> </div> </div>  </div> </section> <section id="51951265868310" class="l-section align-center pattern-gradient-light banner-default" data-scroll-target=""> <div class="container banner-content l-banner " data-target="#"> <h2 class="align-center">Empiece a usar un sistema de grabación de llamadas para su empresa</h2> <div class="pt-sm"> <a title="" class="button button--solid " rel="" role="button" target="_self" href="/es/freshcaller-cloud-pbx/signup/"> SUSCRÍBASE A FRESHCALLER</a> </div> </div> </section> <script> FW.onLoad(function () { FW.$(function(){ FW.$('.open-fchat-widget').on('click', function(event) { event.preventDefault(); window.fcWidget.open(); }); }); }); </script> <script type="text/javascript" defer> window.socTrack = { siteid: "www.freshworks.com", isFormTrackingEnabled: false, isApiModeEnabled: true }; (function(i, s, o, g) { var a = s.createElement(o); a.src = g; var m = s.getElementsByTagName('head')[0]; m.appendChild(a); })(window, document, 'script', (/^http:/.test(document.location) ? 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