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href="http://web.archive.org/web/20240615111146/https://ukorcidsupport.jisc.ac.uk/faq/" class="post post-page"><span property="name">FAQ</span></a><meta property="position" content="2"></span> > <span property="itemListElement" typeof="ListItem"><span property="name">FAQ: Technical</span><meta property="position" content="3"></span> </ul> </div>  <div class="row"> <div class="col span-10 cms"><h1>FAQ: Technical</h1><div id="accordion"> <section class="is-collapsible show_hide__container is-collapsible--button" data-collapsible=""> <h2 class="show_hide__trigger">Who should I contact if I have a question about technical implementation?</h2> <div class="show_hide__target"> <p>Please contact the Jisc support desk in the first instance at <a href="http://web.archive.org/web/20240615111146/mailto:help@jisc.ac.uk">help@jisc.ac.uk</a> who will cascade your query to our team dedicated to helping ORCID consortium members.</p> </div> </section> <section id="nextstepsFAQ" class="is-collapsible show_hide__container is-collapsible--button" data-collapsible=""> <h2 class="show_hide__trigger">Once I place my order what are the next steps?</h2> <div class="show_hide__target"> <div class="cms"> <p>Before production credentials can be sent institutions will need to <a href="http://web.archive.org/web/20240615111146/https://info.orcid.org/register-a-client-application-production-member-api/">Register a client application</a>: Production Member API – Trusted Party with the required information. Before production credentials are issued, Institutions will be asked to provide a demo of their integration. Please check ORCID’s <a href="http://web.archive.org/web/20240615111146/https://info.orcid.org/documentation/integration-and-api-faq/#easy-faq-2706">minimum requirements for integration</a> and <a href="http://web.archive.org/web/20240615111146/https://info.orcid.org/faq/integration-best-practices/">best practices</a> before scheduling a demo. ORCID will process the request right away. Note: This process is not fully automated – there may be a delay before ORCID respond to you with credentials or a demo request after you complete this form. The work-flow is described below.</p> <p>At any point during the following process, Institutions building their own integration start work on the ORCID sandbox (see <a href="http://web.archive.org/web/20240615111146/https://info.orcid.org/register-a-client-application-sandbox-member-api/">registering for sandbox credentials</a>).</p> <ul> <li>Institution places order via the <a href="http://web.archive.org/web/20240615111146/https://subscriptionsmanager.jisc.ac.uk/catalogue/2677">Jisc Collections’ catalogue pages </a>.</li> <li>Institution provides additional confirmation of ORCID’s use of their name and logos as outlined on the following <a href="http://web.archive.org/web/20240615111146/https://jisc.onlinesurveys.ac.uk/orcid-acceptance-of-use-of-names-and-logos-2022">survey link</a>.</li> <li>Institutions who have built their own integration with ORCID set up a demo with ORCID team. It should be noted that additional contingency time should be allowed in the case of adjustments or bug fixes being required. <strong>NB</strong> this step can be skipped for institutions using a vendor provided system that is listed in the <a href="http://web.archive.org/web/20240615111146/https://info.orcid.org/orcid-enabled-systems/">ORCID enabled systems list</a> and are marked with service provider certificate status.</li> <li>Institutions <a href="http://web.archive.org/web/20240615111146/https://info.orcid.org/register-a-client-application-production-member-api/">apply for production credentials</a> from ORCID.</li> <li>ORCID returns production credentials to be used in the Institution’s integration.</li> <li>Institution advises ORCID when they officially launch the integration. ORCID can assist with publicity if required.</li> </ul> <p>If you are connecting a vendor system, we recommend our <a href="http://web.archive.org/web/20240615111146/http://ukorcidsupport.jisc.ac.uk/2017/02/members-setting-up-vendor-systems-with-the-orcid-api/">blog post on connecting vendor systems</a> for an overview.</p> </div> </div> </section> <section class="is-collapsible show_hide__container is-collapsible--button" data-collapsible=""> <h2 class="show_hide__trigger">How do I get set up to carry out testing before going live with the ORCID integration?</h2> <div class="show_hide__target"> <p>Our <a href="http://web.archive.org/web/20240615111146/https://ukorcidsupport.jisc.ac.uk/2018/08/the-orcid-sandbox/">blog post on the ORCID Sandbox</a> provides an overview and pulls together all the information from ORCID about the Sandbox. You are welcome to request an overview from our team by arranging a support meeting, or send questions to our helpdesk. The ORCID API users group will also provide support.</p> </div> </section> <section class="is-collapsible show_hide__container is-collapsible--button" data-collapsible=""> <h2 class="show_hide__trigger">How do I connect vendor systems?</h2> <div class="show_hide__target"> <p>Check out our guide on <a href="http://web.archive.org/web/20240615111146/http://ukorcidsupport.jisc.ac.uk/2017/02/members-setting-up-vendor-systems-with-the-orcid-api/">connecting vendor systems to the ORCID API</a>.</p> </div> </section> <section class="is-collapsible show_hide__container is-collapsible--button" data-collapsible=""> <h2 class="show_hide__trigger">How do I find members of my organisation who are already signed up to ORCID?</h2> <div class="show_hide__target"> <p>Institutions often would like to find out the researchers from their institution who already possess an ORCID ID. One of the reasons is to return ORCID IDs with HESA returns.  Another reason is to target advocacy efforts.  You can <a href="http://web.archive.org/web/20240615111146/https://www.youtube.com/watch?v=L3i2-ODPWxM#action=share">watch a recording</a> made at one of our events where colleagues from UK universities discuss their information needs. Those institutions who are inviting their staff to connect to ORCID through systems like a CRIS would like to find out about the staff members who have an ORCID ID but have not yet made the connection through the CRIS.</p> <p>ORCID <a href="http://web.archive.org/web/20240615111146/https://member-portal.orcid.org/">Member Portal</a> provides statistics on the use of your integration by your researchers. The <a href="http://web.archive.org/web/20240615111146/https://info.orcid.org/documentation/member-portal/member-reporting/">member portal reporting guide</a> explains the reports, which include the email domain reports available. Consortium members also get access to an Affiliation reports.</p> <p>The ORCID API also offers search functions – these require some technical skills, please get in touch with us at help@jisc.ac.uk for guidance and support or check out <a href="http://web.archive.org/web/20240615111146/https://info.orcid.org/ufaqs/how-do-i-find-orcid-record-holders-at-my-institution/">ORCID’s guidance</a>.</p> </div> </section> <section class="is-collapsible show_hide__container is-collapsible--button" data-collapsible=""> <h2 class="show_hide__trigger">What reports does ORCID provide on statistics of users from my institution signed up to ORCID?</h2> <div class="show_hide__target"> <p>ORCID <a href="http://web.archive.org/web/20240615111146/https://member-portal.orcid.org/">Member Portal</a> provides statistics on the use of your integration by your researchers. The <a href="http://web.archive.org/web/20240615111146/https://info.orcid.org/documentation/member-portal/member-reporting/">member portal reporting guide</a> explains the reports available.  </p> </div> </section> <section class="is-collapsible show_hide__container is-collapsible--button" data-collapsible=""> <h2 class="show_hide__trigger">Where do I find my institution’s credentials?</h2> <div class="show_hide__target"> <div class="cms"> <p>The credentials will be stored in configuration files for your system. They are issued after filling out a form and the client ID is sent by email, with the password sent separately. If you cannot locate the original credentials issued, either through the original email or by checking your system config files (please check with the system vendor where these are located and how they are managed), then please email help@jisc.ac.uk with ORCID credentials in the title, and our team will work with ORCID to check if credentials have been issued in the past. You can also find information on your registered applications and the client ID part of your credentials in <a href="http://web.archive.org/web/20240615111146/https://member-portal.orcid.org/">ORCID member portal</a>. If you are a technical or main contact, the credentials can be resent to you if required, or reset if that is more appropriate.  Please do get in touch with the Jisc helpdesk <a href="http://web.archive.org/web/20240615111146/mailto:help@jisc.ac.uk">help@jisc.ac.uk</a> if you need help with credentials, or with accessing member portal, as we are aware that staff and systems change, and information is not always recorded or passed on over time. We will work with ORCID to get you the information you need. Please note credentials are issued directly by ORCID and not by Jisc support staff. See also: how to connect vendor systems FAQ above.</p> </div> </div> </section> <section class="is-collapsible show_hide__container is-collapsible--button" data-collapsible=""> <h2 class="show_hide__trigger">What export formats can I get from ORCID? Is RIS supported for citations?</h2> <div class="show_hide__target"> <div class="cms"> <p>Links from ORCID:</p> <ul> <li><a href="http://web.archive.org/web/20240615111146/https://members.orcid.org/what-citation-format-do-you-prefer">Citation format</a></li> <li><a href="http://web.archive.org/web/20240615111146/https://support.orcid.org/hc/en-us/articles/360006971453-Exporting-works-into-a-BibTeX-file">Record Export as BibTeX</a></li> <li>Add support for RIS formatted citations was previously suggested as an idea in ORCID’s ideas forum, however that feature and the associated link were retired <a href="http://web.archive.org/web/20240615111146/https://support.orcid.org/hc/en-us/community/posts/360016066414-Add-support-for-RIS-formatted-citations">[Retired] Ideas Forum</a></li> </ul> </div> </div> </section> <section class="is-collapsible show_hide__container is-collapsible--button" data-collapsible=""> <h2 class="show_hide__trigger">Where do ORCID IDs appear in Crossref metadata?</h2> <div class="show_hide__target"> <p>The <a href="http://web.archive.org/web/20240615111146/https://support.crossref.org/hc/en-us/articles/214567746#ORCID">Crossref documentation</a> describes how ORCID IDs appear in person metadata. In particular note that it is possible to use an attribute to indicate that the ORCID ID has been authenticated. See also <a href="http://web.archive.org/web/20240615111146/https://www.crossref.org/documentation/schema-library/markup-guide-metadata-segments/contributors/">CrossRef contributor page</a>.</p> <p><code> <person_name sequence="first" contributor_role="author"><br> <given_name>Minerva</given_name><br> <surname>Nipperson</surname><br> <ORCID authenticated="true">https://orcid.org/0000-0002-4011-3590</ORCID><br> </person_name><br></code></p> </div> </section> <section class="is-collapsible show_hide__container is-collapsible--button" data-collapsible=""> <h2 class="show_hide__trigger">What can you tell me about ORCID IDs in Dublin Core metadata?</h2> <div class="show_hide__target"> <p>Some links are available that refer to the history of discussion of ORCID IDs in Dublin Core metadata <a href="http://web.archive.org/web/20240615111146/https://ukorcidsupport.jisc.ac.uk/useful-links/#orcid_in_dublin_core">Useful Links Dublin Core</a>.</p> </div> </section> </div> <p>A copy of an older <a href="http://web.archive.org/web/20240615111146/https://ukorcidsupport.jisc.ac.uk/faq/archive-faq-technical/">archived version of the FAQs</a> is available</p> </div> </div> </div> </div> </main> <footer role="contentinfo" aria-label="Three part site footer">  <div class="inner l-pull-left light l-gutter--top"> <div class="l-centre-offset row"> <div class="col span-4"><div class="linklist l-gutter--right"><div class="linklist__title">Contact</div><p>Email: <a href="http://web.archive.org/web/20240615111146/mailto:help@jisc.ac.uk">help@jisc.ac.uk</a></p> <br> <div style="margin-top:3em"> <a href="http://web.archive.org/web/20240615111146/http://orcid.org/" target="_blank"> <img src="http://web.archive.org/web/20240615111146im_/https://blog.mimas.ac.uk/ukorcidsupport/wp-content/uploads/sites/23/2017/04/ORCID_Member_Web.png" alt="ORCiD Member Logo" height="75"></a> </div> </div></div> <div class="col span-4"><div class="linklist l-gutter--right"> <div class="linklist__title">Recent 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