Social Services | UCSF Benioff Children's Hospitals

<!DOCTYPE html>     <html class="no-js" lang="en">  <head> <link rel="stylesheet" type="text/css" href=/assets/ucsf/main.css?v=40182074ecb56dad04debd94fedfc468 /> <link rel="stylesheet" type="text/css" href=/assets/bch/main.css?v=754aa12d0b3de52563c5716af1d66516 />  <script type="text/javascript" src="https://cdn.cookielaw.org/consent/69de606f-159b-41ad-82da-d7a76950873b/OtAutoBlock.js" ></script> <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="69de606f-159b-41ad-82da-d7a76950873b" ></script> <script type="text/javascript"> function OptanonWrapper() { } </script> <script type="text/javascript"> function OptanonWrapper() { // Check if banner div is available if (document.getElementById('onetrust-banner-sdk')) { // Get the buttons and container var acceptBtn = document.getElementById("onetrust-accept-btn-handler"); var declineBtn = document.getElementById("onetrust-reject-all-handler"); var cookieSettingsBtn = document.getElementById("onetrust-pc-btn-handler"); var btnContainer = document.getElementById("onetrust-button-group"); // Set the order you want below... btnContainer.append(acceptBtn, cookieSettingsBtn, declineBtn) } } </script>   <script src="https://datalayer.ucsfhealth.org/ucsf-data-layer.js" defer></script>  <script src="https://datalayer.ucsfhealth.org/ucsfbenioffchildrens-marketing-data-layer.js" defer></script>  <script type="text/plain" class="optanon-category-C0007" src="https://assets.adobedtm.com/db5f13cb240b/b1130ce1ceae/launch-db8f55f3e131.min.js" defer></script> <title>Social Services | UCSF Benioff Children's Hospitals</title> <link href="/-/media/project/ucsf/ucsf-bch/header/favicon-32x32.png?rev=7da17355eec44d65b26747967816d41b" rel="shortcut icon" /> <link rel="canonical" href="https://www.ucsfbenioffchildrens.org/services/social-services" /> <meta content="Your Visit" name="mainNavName" /> <meta content="false" name="includeBackgroundCircles" /> <meta property="fb:app_id" content="1162986667203299" /><meta property="og:description" content="Social workers ease the effect of illness, injury and hospitalization on your family with counseling and assistance to help you navigate the challenges." /><meta property="og:type" content="article" /><meta property="og:site_name" content="ucsfbenioffchildrens.org" /><meta property="og:image" content="https://www.ucsfbenioffchildrens.org/-/media/project/ucsf/ucsf-bch/images/service/hero/social-services-2x.jpg?rev=b7db25aa488a49c4ab7f4559076e384b" /><meta property="og:title" content="Social Services" /><meta property="og:url" content="https://www.ucsfbenioffchildrens.org/services/social-services" /> <meta name="description" content="Social workers ease the effect of illness, injury and hospitalization on your family with counseling and assistance to help you navigate the challenges." /> <meta property="twitter:site" content="@UCSFChildrens" /><meta property="twitter:image" content="https://www.ucsfbenioffchildrens.org/-/media/project/ucsf/ucsf-bch/images/service/hero/social-services-2x.jpg?rev=b7db25aa488a49c4ab7f4559076e384b" /><meta property="twitter:description" content="Social workers ease the effect of illness, injury and hospitalization on your family with counseling and assistance to help you navigate the challenges." /><meta property="twitter:creator" content="@UCSFChildrens" /><meta property="twitter:title" content="Social Services" /><meta property="twitter:card" content="summary_large_image" /> <meta name="viewport" content="width=device-width, initial-scale=1"/> <link rel="manifest" href="/manifest.json" /> <meta name="format-detection" content="telephone=no"> <script type="application/ld+json"> {"@context":"http://schema.org","@type":"Article","description":"Social workers ease the effect of illness, injury and hospitalization on your family with counseling and assistance to help you navigate the challenges.","image":"https://www.ucsfbenioffchildrens.org/-/media/project/ucsf/ucsf-bch/images/service/hero/social-services-2x.jpg?rev=b7db25aa488a49c4ab7f4559076e384b","url":"https://www.ucsfbenioffchildrens.org/services/social-services","author":{"@type":"Organization","name":"UCSF Health"},"dateCreated":"2021-02-10T23:41:10+00:00","dateModified":"2021-06-16T14:33:11+00:00","headline":"Social Services","publisher":{"@type":"Organization","name":"UCSF Health","logo":{"@type":"ImageObject","url":"https://www.ucsfbenioffchildrens.org/-/media/project/ucsf/ucsf-health/ezgifcom-gif-maker.png?rev=b49aee14cf934fb086632358c341cf97"}},"articleBody":"At UCSF Benioff Children's Hospitals, we understand that hospitalization, illness or injury can be extremely stressful. Pediatric social workers are available in every area of the hospital to help patients and their families cope with a broad range of psychological stressors related to illness and being in the medical environment.\nOur social workers are part of the health care team supporting you and your child during your time in the hospital or clinic. We provide services to address social and emotional needs and to promote positive outcomes. Every UCSF social worker holds a master's degree in social work, and most are licensed by the state of California.\nHow we can help\nThe services we provide depend on the individual needs of each patient or family. They may include counseling and assistance with issues, such as:\n\n Coping with diagnosis, illness and hospitalization\n Impact of illness on family members\n Discharge planning\n Parenting and caregiving concerns\n Grief, loss or end-of-life issues\n Developmental concerns \n Violence in the home or community\n Trauma and crisis intervention\n School or educational concerns\n Financial difficulties\n Lodging and transportation issues\n Housing concerns\n Access to community resources\n Depression, anxiety or other psychiatric concerns\n Substance abuse issues\n Finding support groups on a variety of topics\n\nPlease help support pediatric social services for our patients and their families by making a gift. 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href="/refer-a-patient">Refer a Patient</a></li> </ul> <div class="mobile-nav-footer"> </div> </div> </div> </div> </div> </div> </div> </div> </header>   <main> <div id="content" class="container"> <div class="component article-hero basic-hero"> <div class="component-content"> <div class="hero-image"> <img src="/-/media/project/ucsf/ucsf-bch/images/service/hero/social-services-2x.jpg?h=1112&iar=0&w=2880&rev=b7db25aa488a49c4ab7f4559076e384b&hash=F39B5FCDE9D27CA4AC777876A743DF82" alt="social-services-2x" width="2880" height="1112" /> </div> <div class="hero-content"> <div class="eyebrow hero-breadcrumb"> <div class="component ucsf-breadcrumb"> <div class="component-content"> <div class="eyebrow article-breadcrumb"> <a href="/services">Services </a> </div> </div> </div> </div> <div class="hero-badge-hero"> </div> <h1 class="hero-title display1"> Social Services </h1> </div> </div> </div><div class="component share-print-email container clinic-share"> <div class="component-content"> <div class="share-component"> <a aria-label="Print Page" href="#" rel="nofollow" class="icon-ui-print" title="Print"></a> <a aria-label="Share Page" data-email-body="Thought you might want to see this:" class="icon-ui-share" data-email-body="Thought you might want to see this:" data-email-subject="Take a look at this link from UCSF"></a> </div> <div class="clearfix"></div> </div> </div><div class="component article-intro column-layout col-2-66-33 container"> <div class="component-content col-2-80-20"> <div class="article-content left-col"> <div class="font-larger article-text rich-text"> <p>At UCSF Benioff Children's Hospitals, we understand that hospitalization, illness or injury can be extremely stressful. Pediatric social workers are available in every area of the hospital to help patients and their families cope with a broad range of psychological stressors related to illness and being in the medical environment.</p> <p>Our social workers are part of the health care team supporting you and your child during your time in the hospital or clinic. We provide services to address social and emotional needs and to promote positive outcomes. Every UCSF social worker holds a master's degree in social work, and most are licensed by the state of California.</p> <h2>How we can help</h2> <p>The services we provide depend on the individual needs of each patient or family. They may include counseling and assistance with issues, such as:</p> <ul> <li>Coping with diagnosis, illness and hospitalization</li> <li>Impact of illness on family members</li> <li>Discharge planning</li> <li>Parenting and caregiving concerns</li> <li>Grief, loss or end-of-life issues</li> <li>Developmental concerns </li> <li>Violence in the home or community</li> <li>Trauma and crisis intervention</li> <li>School or educational concerns</li> <li>Financial difficulties</li> <li>Lodging and transportation issues</li> <li>Housing concerns</li> <li>Access to community resources</li> <li>Depression, anxiety or other psychiatric concerns</li> <li>Substance abuse issues</li> <li>Finding support groups on a variety of topics</li> </ul> <p>Please help support pediatric social services for our patients and their families by <a rel="noopener noreferrer" rel="noopener noreferrer" href="https://makeagift.ucsf.edu/site/SPageServer;jsessionid=00000000.app30037a?pagename=API_RD_CHGivingForm&&Primary=Pediatric Social Work&&AppealCode=SWYMI&&ACode=B2603&&NONCE_TOKEN=F77C44F66EF73217E6062CB377BB01AD" target="_blank">making a gift</a>. </p> </div> </div> <div class="article-info right-col"> </div> </div> </div> <div class="component content container"> <div class="component-content"> <div class="page-content"> <div class="component help-cards col-xs-12"> <div class="component-content"> <div><h2 class="heading1 field-title">To contact social services</h2></div><div> <div class="component help-cards-entry col-xs-12"> <div class="component-content"> <div class="paragraph1 field-title">San Francisco</div><div class="entry-numbers"><div><p class="entry-number"><span><span class="icon-ui-phone"></span></span><span class="field-number">(415) 353-2655</span></p><p class="entry-number"><span><span class="icon-ui-print"></span></span><span class="field-number">(415) 353-2190</span></p></div></div><div><span></span></div><div><span><span class='icon-decorative-hours'></span></span>M-F, 8:30 a.m. - 5 p.m.</div><div><span></span></div><div><span></span><div><p><span><span></span></span><span></span></p></div></div> </div> </div> <div class="component help-cards-entry col-xs-12"> <div class="component-content"> <div class="paragraph1 field-title">Oakland</div><div class="entry-numbers"><div><p class="entry-number"><span><span class="icon-ui-phone"></span></span><span class="field-number">(510) 428-3325</span></p></div></div><div><span></span></div><div><span><span class='icon-decorative-hours'></span></span>M-F, 8:30 a.m. - 5 p.m.</div><div><span></span></div><div><span></span><div><p><span><span></span></span><span></span></p></div></div> </div> </div> </div> </div> </div> <div class="component column-layout col-2-66-33 col-xs-12"> <div class="component-content"> <div class="left-col"> <div class="component rich-text col-xs-12"> <div class="component-content"> </div> </div> </div> <div class="right-col"> </div> </div> </div> <div class="component patient-services cards-component col-xs-12"> <div class="component-content"> <div class="patient-services-header"> <h2 class="heading1 title-anchor"> Support services </h2> <div class="view-all"> <a href="/services" target="_blank">View all</a> </div> </div> <div class="cards"> <div class="bys-card-wrapper video" style="background-color: #B5DC55"> <div class="bys-video"> <video autoplay="" loop="" muted="" playsinline=""> <source src="/-/media/project/ucsf/ucsf-bch/by-your-side-cards/video/duck/ucsf-bch_bys_card-desktop_point_reyes_duck_playful_v001.mp4?rev=8af8f31195a9419c814bee2de79c629d&hash=06B1113DC59C417658A3EE3FD42F879A" type="video/mp4"> </video> </div> <div class="bys-card"> <div class="bys-card-content"> <p class="bys-card-eyebrow">Child Life Services</p> <p class="bys-card-text">Activity rooms, pet therapy and more to help kids feel at home.</p> <a href="/services/child-life" target="_self" class="bys-card-link" style="color: #B5DC55" title="Child Life Services"></a> </div> <div class="bys-card-image"> <img loading="lazy" class="bys-card-creature" src="/-/media/project/ucsf/ucsf-bch/by-your-side-cards/images/ucsf-bch_bys_card-mobile_duck_playful.svg?rev=9e2c448425be4b27b9cb7e83735aa400&hash=868B5A8029C5EFBFBEBE36C9CE5EF2BB" alt="" width="" height=""> </div> </div> <a href="/services/child-life" target="_self" class="bys-phantom-link" style="color: #B5DC55" title="Child Life Services"></a> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/child-life" class="phantom-link" title="Child Life"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/child-life-hero-2x-v1.jpg?h=376&w=973&rev=2b62da174c47471ab37503a4aee376d7&hash=D2BEBDE74B2CDE51B159EFF3E08A4132" alt="" width="2880" height="1112" /> <div class="field-icon"> <div class="eyebrow"> </div> </div> <p class="font-larger"> Child Life </p> <p> Certified child life specialists ease the stress and anxiety of childhood illness through therapeutic play, schooling and family-focused support. </p> <span class="field-read-more-link"><span class="include-ucsf-arrow"></span></span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/family-resource-center" class="phantom-link" title="Family Resource Center"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/family-resource-center-2x.jpg?h=376&w=973&rev=077d778b58814509a432f12aea99fb72&hash=11891561D6ED6DAE4939BE2349459601" alt="" width="2880" height="1112" /> <div class="field-icon"> <div class="eyebrow"> </div> </div> <p class="font-larger"> Family Resource Center </p> <p> We help families cope with the challenges of childhood illness and hospitalization in a relaxing environment where parents can get a much-needed break. </p> <span class="field-read-more-link"><span class="include-ucsf-arrow"></span></span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/family-amenities" class="phantom-link" title="Family Amenities"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/family-amenities1-2x.jpg?h=376&w=973&rev=432dbfb1d5cc47c3bf265a316fcf8b8c&hash=BFD6C7BC3D86B44792582F7300E78430" alt="" width="2880" height="1112" /> <div class="field-icon"> <div class="eyebrow"> </div> </div> <p class="font-larger"> Family Amenities </p> <p> Family-friendly amenities help you relax and take care of yourself while staying close to your child. We offer lounges, kitchens, showers, breastfeeding rooms and more. </p> <span class="field-read-more-link"><span class="include-ucsf-arrow"></span></span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/patient-relations" class="phantom-link" title="Patient Relations"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/patient-relations-2x.jpg?h=376&w=973&rev=de418eae198c4ec1af7e4db36beecdd7&hash=6E1A5CCE0BF2D480562B023EE4478C24" alt="patient-relations-2x" width="2880" height="1112" /> <div class="field-icon"> <div class="eyebrow"> </div> </div> <p class="font-larger"> Patient Relations </p> <p> Patient relations reps and nursing supervisors are here to answer questions and address concerns. Learn about your rights, how to reach us and more. </p> <span class="field-read-more-link"><span class="include-ucsf-arrow"></span></span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/parent-support-program" class="phantom-link" title="Parent Support Program"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/parent-support-program-2x.jpg?h=376&w=973&rev=a89abc1ff5464d9ab0ab4bea40f4c904&hash=5209023E1CB3400C88CBA33663D5E4C0" alt="family-support-program-2x" width="2880" height="1112" /> <div class="field-icon"> <div class="eyebrow"> </div> </div> <p class="font-larger"> Parent Support Program </p> <p> Weekly activities, including knitting, scrapbooking, chair massage and more, help family caregivers get a much-needed break. Find out more. </p> <span class="field-read-more-link"><span class="include-ucsf-arrow"></span></span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/spiritual-care" class="phantom-link" title="Spiritual Care"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/spiritual-care-2x.jpg?h=376&w=973&rev=c9c3696232e4424690cd4a0e701e1426&hash=E72E1ABBE378F88130FF7DA286EBDD03" alt="spiritual-care-2x" width="2880" height="1112" /> <div class="field-icon"> <div class="eyebrow"> </div> </div> <p class="font-larger"> Spiritual Care </p> <p> Chaplains help UCSF patients, families and staff cope with the spiritual and emotional challenges of childhood illness. Learn more. </p> <span class="field-read-more-link"><span class="include-ucsf-arrow"></span></span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/activity-rooms" class="phantom-link" title="Activity Rooms"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/activity-rooms-2x.jpg?h=376&w=973&rev=bd77e333e9a14063a93aefbe2a9db276&hash=36ACDDF4B1EDDED7BE85A5F0155B9395" alt="activity-rooms-2x" width="2880" height="1112" /> <div class="field-icon"> <div class="eyebrow"> </div> </div> <p class="font-larger"> Activity Rooms </p> <p> Activity rooms offer a relaxed environment for children of all ages. Features include a playroom, digital arts studio and teen lounge. Find out more. </p> <span class="field-read-more-link"><span class="include-ucsf-arrow"></span></span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/art-therapy-program" class="phantom-link" title="Art Therapy"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/art-therapy-program-2x.jpg?h=376&w=973&rev=32cec64ad49d4e839aea00c47bef5766&hash=467D9440334927EEA00D502FAEFB2C10" alt="art-therapy-program-2x" width="2880" height="1112" /> <div class="field-icon"> <div class="eyebrow"> </div> </div> <p class="font-larger"> Art Therapy </p> <p> Art therapy helps kids and families express themselves, making it easier to cope with pediatric health issues. Group and bedside services are available. </p> <span class="field-read-more-link"><span class="include-ucsf-arrow"></span></span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/music-therapy-program" class="phantom-link" title="Music Therapy Program"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/music-program-2x.jpg?h=376&w=973&rev=8bfcfbf335c74135808146c6a62aaf6c&hash=BDCF8A7635B8F728491C5E0CE873A001" alt="music-program-2x" width="2880" height="1112" /> <div class="field-icon"> <div class="eyebrow"> </div> </div> <p class="font-larger"> Music Therapy Program </p> <p> Board-certified music therapists help kids cope with illness and the feelings that come with it. Find out about group activities and bedside therapy. </p> <span class="field-read-more-link"><span class="include-ucsf-arrow"></span></span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/individual-playtime-and-instruction" class="phantom-link" title="Individual Playtime & Instruction"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/individual-playtime-and-instruction-2x.jpg?h=376&w=973&rev=4487f3c57c514c8d98358bfd2ad71c8b&hash=B810F0079DD0E0258758B2A2DA77FE6A" alt="individual-playtime-and-tutoring-2x" width="2880" height="1112" /> <div class="field-icon"> <div class="eyebrow"> </div> </div> <p class="font-larger"> Individual Playtime & Instruction </p> <p> If your child can't be around other kids for medical reasons, you can sign up for private sessions in our activity and school rooms. Find out how. </p> <span class="field-read-more-link"><span class="include-ucsf-arrow"></span></span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/school-program" class="phantom-link" title="School Program"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/school-program-2x.jpg?h=376&w=973&rev=51b64e7a7ef54fc09172de0ab8a3e05b&hash=1ABAD2B01F43B24D4F73CD11A313953E" alt="school-program-2x" width="2880" height="1112" /> <div class="field-icon"> <div class="eyebrow"> </div> </div> <p class="font-larger"> School Program </p> <p> Our schoolroom services and individual learning programs help children hospitalized at UCSF continue their education and get ready to return to school. </p> <span class="field-read-more-link"><span class="include-ucsf-arrow"></span></span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/school-re-entry-program" class="phantom-link" title="School Re-Entry Program"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/school-re-entry-program-2x.jpg?h=376&w=973&rev=473f43085e274ccb8e8325df8fcf865f&hash=29DA624C0385342785729EFF20F74932" alt="school-re-entry-program-2x" width="2880" height="1112" /> <div class="field-icon"> <div class="eyebrow"> </div> </div> <p class="font-larger"> School Re-Entry Program </p> <p> We help kids return to school after hospitalization by educating staff and students about their needs and recommending needed accommodations. Read more. </p> <span class="field-read-more-link"><span class="include-ucsf-arrow"></span></span> </div> </div> </div> <div class="card"> <div class="component-content"> <div class="card-content"> <a href="/services/interpreter-services-and-communication-assistance" class="phantom-link" title="Interpreter Services & Communication Assistance"></a> <img loading="lazy" src="/-/media/project/ucsf/ucsf-bch/images/service/hero/interpreter-services-and-communication-assistance-2x.jpg?h=376&w=973&rev=8dec0cd4e0d141df931ac7a1596b6718&hash=2198F2762E1DF198611DCE4BA0B924D8" alt="interpreters-2x" width="2880" height="1112" /> <div class="field-icon"> <div class="eyebrow"> </div> </div> <p class="font-larger"> Interpreter Services & Communication Assistance </p> <p> Interpreter services in many languages and TDDs are available for families that need help communicating with care teams. Here's how to access them. </p> <span class="field-read-more-link"><span class="include-ucsf-arrow"></span></span> </div> </div> </div> </div> </div> </div> <div class="component bys-moment"> <div class="component-content"> <div class="bys-moment-content"> <p class="bys-moment-eyebrow"> Staff superheroes </p> <h2 class="bys-moment-headline"> It鈥檚 a bird. It鈥檚 a plane. It鈥檚 a window washer! 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