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Accuracy, Bias in AI Concerns Most CEOs: IBM Study
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data-testid="article-summary">Survey was conducted in North America, Latin America, Europe, Middle East, Africa and Asia.</p></div></div></div><div class="TwoColumnLayout-Content"><div class="TwoColumnLayout-Body"><div class="ArticleBase-Body" data-testid="article-base-body"><div class="ArticleBase-Contributors" data-testid="article-base-contributors"><div class="Contributors Contributors_variant_normal Contributors_hasAvatar" data-component="contributors"><div class="Contributors-AvatarWrapper"><a class="Contributors-AvatarLink Contributors-AvatarLink_isMultiple" aria-label="Heidi Vella" href="/author/heidi-vella" data-discover="true"><img aria-hidden="true" data-testid="contributor-avatar" data-component="image" class="Contributors-Avatar" data-src="https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt63030e70a8c81c4c/66f5755f17854c85d67fd006/Heidi_Vella.png?width=100&auto=webp&quality=80&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt63030e70a8c81c4c/66f5755f17854c85d67fd006/Heidi_Vella.png?width=100&auto=webp&quality=80&disable=upscale" loading="lazy" alt="Picture of Heidi Vella" title="Picture of Heidi Vella"/></a><a class="Contributors-AvatarLink Contributors-AvatarLink_isMultiple" aria-label="AI Business" href="/author/ai-business" data-discover="true"><img aria-hidden="true" data-testid="contributor-avatar" data-component="image" class="Contributors-Avatar" data-src="https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt5d5796e24048bea2/6675c3977ab673b5f8549c58/aibusiness-DR2ONH7U.ico?width=100&auto=webp&quality=80&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt5d5796e24048bea2/6675c3977ab673b5f8549c58/aibusiness-DR2ONH7U.ico?width=100&auto=webp&quality=80&disable=upscale" loading="lazy" alt="Picture of AI Business" title="Picture of AI Business"/></a></div><div class="Contributors-InfoWrapper"><a class="Contributors-ContributorName Contributors-ContributorName_showComma" data-testid="contributor-name" href="/author/heidi-vella" data-discover="true">Heidi Vella<!-- -->, </a><a class="Contributors-ContributorName" data-testid="contributor-name" href="/author/ai-business" data-discover="true">AI Business</a><p class="Contributors-Date" data-testid="contributors-date">November 7, 2024</p></div></div><div data-component="article-read-time" class="ArticleReadTime ArticleReadTime_size_normal"><span data-component="icon" data-name="Clock" class="ArticleReadTime-Icon" 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data-component="summary" class="Summary ArticleBase-BodySummary"><h2 class="Summary-Title">At a Glance</h2><ul><li class="Summary-Item"><span data-component="icon" data-name="Circle" class="Summary-Icon" style="mask-image:url("data:image/svg+xml,%3csvg%20viewBox='0%200%2024%2024'%20aria-hidden='true'%20focusable='false'%20role='img'%20xml:space='preserve'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20fill='currentColor'%20height='100%25'%20width='10'%3e%3ccircle%20cx='12'%20cy='12'%20r='11.5'%20fill='white'%20stroke='%230b0b0b'%3e%3c/circle%3e%3c/svg%3e");-webkit-mask-image:url("data:image/svg+xml,%3csvg%20viewBox='0%200%2024%2024'%20aria-hidden='true'%20focusable='false'%20role='img'%20xml:space='preserve'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20fill='currentColor'%20height='100%25'%20width='10'%3e%3ccircle%20cx='12'%20cy='12'%20r='11.5'%20fill='white'%20stroke='%230b0b0b'%3e%3c/circle%3e%3c/svg%3e");mask-repeat:no-repeat;-webkit-mask-repeat:no-repeat;-webkit-mask-position:center;-webkit-mask-size:contain"></span><span class="Summary-ItemContent" data-testid="summary-item-content">IT professionals should recognize that accuracy, transparency, and ethical alignment are top priorities for leadership.</span></li><li class="Summary-Item"><span data-component="icon" data-name="Circle" class="Summary-Icon" style="mask-image:url("data:image/svg+xml,%3csvg%20viewBox='0%200%2024%2024'%20aria-hidden='true'%20focusable='false'%20role='img'%20xml:space='preserve'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20fill='currentColor'%20height='100%25'%20width='10'%3e%3ccircle%20cx='12'%20cy='12'%20r='11.5'%20fill='white'%20stroke='%230b0b0b'%3e%3c/circle%3e%3c/svg%3e");-webkit-mask-image:url("data:image/svg+xml,%3csvg%20viewBox='0%200%2024%2024'%20aria-hidden='true'%20focusable='false'%20role='img'%20xml:space='preserve'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20fill='currentColor'%20height='100%25'%20width='10'%3e%3ccircle%20cx='12'%20cy='12'%20r='11.5'%20fill='white'%20stroke='%230b0b0b'%3e%3c/circle%3e%3c/svg%3e");mask-repeat:no-repeat;-webkit-mask-repeat:no-repeat;-webkit-mask-position:center;-webkit-mask-size:contain"></span><span class="Summary-ItemContent" data-testid="summary-item-content">With 78% of execs stressing documentation and 74% ethical assessments, there’s a clear push for understandable AI.</span></li><li class="Summary-Item"><span data-component="icon" data-name="Circle" class="Summary-Icon" style="mask-image:url("data:image/svg+xml,%3csvg%20viewBox='0%200%2024%2024'%20aria-hidden='true'%20focusable='false'%20role='img'%20xml:space='preserve'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20fill='currentColor'%20height='100%25'%20width='10'%3e%3ccircle%20cx='12'%20cy='12'%20r='11.5'%20fill='white'%20stroke='%230b0b0b'%3e%3c/circle%3e%3c/svg%3e");-webkit-mask-image:url("data:image/svg+xml,%3csvg%20viewBox='0%200%2024%2024'%20aria-hidden='true'%20focusable='false'%20role='img'%20xml:space='preserve'%20xmlns='http://www.w3.org/2000/svg'%20xmlns:xlink='http://www.w3.org/1999/xlink'%20fill='currentColor'%20height='100%25'%20width='10'%3e%3ccircle%20cx='12'%20cy='12'%20r='11.5'%20fill='white'%20stroke='%230b0b0b'%3e%3c/circle%3e%3c/svg%3e");mask-repeat:no-repeat;-webkit-mask-repeat:no-repeat;-webkit-mask-position:center;-webkit-mask-size:contain"></span><span class="Summary-ItemContent" data-testid="summary-item-content">More mature orgs are integrating governance frameworks at the design phase, instead of retrofitting them post-deployment.</span></li></ul></div><div class="ArticleBase-BodyContent ArticleBase-BodyContent_Article" data-testid="article-base-body-content"><div data-module="content" class="ContentModule-Wrapper"><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Nearly half of CEOs are concerned about accuracy and bias when it comes to AI, according to a new survey by the IBM Institute for Business Value on </span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text"><a class="ContentText-BodyTextChunk ContentText-BodyTextChunk_link" target="_blank" href="https://aibusiness.com/search?q=AI+governance">AI governance</a></span><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">The survey also found that 21% of executives said their organization’s maturity around AI governance is systemic or innovative, a new survey by the IBM Institute for Business Value on AI governance has found – highlighting significant room for improvement.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">The Institute, in partnership with Oxford Economics, surveyed 5,000 executives from 24 countries across North America, Latin America, Europe, Middle East, Africa and Asia. </span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">Governance refers to the principles, policies and responsible development practices that align AI tools and systems with ethical and human values. According to the survey, nearly half of CEOs said they are concerned about accuracy and bias when it comes to AI. </span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">To address these concerns, 60% of C-suite respondents have placed clearly defined generative AI champions throughout their organization. Meanwhile, 78% of executives said they maintain robust documentation, indicating they are concerned about explainability. </span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">A further 74% conduct ethical impact assessments, while 70% carry out user testing for risk assessment and mitigation. </span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNormal" data-testid="content-text">A large majority (80%) of C-suite executives said they have a separate risk function dedicated to using AI or generative AI. </span></p><p data-component="related-article" class="RelatedArticle"><span data-testid="related-article-title" class="RelatedArticle-Title">Related:</span><a class="RelatedArticle-RelatedContent" href="/ops-and-more/choosing-between-cloud-and-on-prem-mlops-what-s-best-for-your-needs-" target="_self" data-discover="true">Choosing Between Cloud and On-Prem MLOps: What's Best for Your Needs?</a></p><h3 class="ContentText ContentText_variant_h3 ContentText_align_left" data-testid="content-text" id="Read the Full Article on AI Business" style="scroll-margin-top:10rem;scroll-snap-margin-top:10rem"><a class="ContentText-BodyTextChunk ContentText-BodyTextChunk_link ContentText-BodyTextChunk_bold ContentText-BodyTextChunk_italic" target="_blank" href="https://aibusiness.com/responsible-ai/accuracy-bias-in-ai-concerns-most-ceos-ibm-study">Read the Full Article on AI Business</a></h3></div></div><div class="ArticleBase-More" data-testid="article-base-more"><p class="ArticleBase-MoreTitle">Read more about:</p><a data-component="keyword" class="Keyword Keyword_variant_category-2 Keyword_title_aiBusiness ArticleBase-Keywords" href="/keyword/ai-business" data-discover="true">AI 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class="ArticleBase-ContributorsWrapper"><h2 class="ArticleBase-ContributorsTitle">About the Authors</h2><div class="ArticleBase-ContributorsSummary"><div data-component="contributor-summary" class="ContributorSummary ContributorSummary_variant_author"><div class="ContributorSummary-ImageWrapper ContributorSummary-ImageWrapper_variant_author"><a data-testid="contributor-summary-img-link" href="/author/heidi-vella" data-discover="true"><img data-component="image" class="ContributorSummary-Image ContributorSummary-Image_variant_author" data-src="https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt63030e70a8c81c4c/66f5755f17854c85d67fd006/Heidi_Vella.png?width=400&auto=webp&quality=80&disable=upscale" src="https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt63030e70a8c81c4c/66f5755f17854c85d67fd006/Heidi_Vella.png?width=400&auto=webp&quality=80&disable=upscale" loading="lazy" alt="Heidi Vella" title="Heidi Vella"/></a></div><div 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data-testid="content-text">Heidi is an experienced freelance journalist and copywriter with over 12 years of experience covering industry, technology and everything in between.</span></p><p class="ContentParagraph ContentParagraph_align_left" data-testid="content-paragraph"><span class="ContentText ContentText_variant_bodyNoneStyle" data-testid="content-text">Her specialisms are climate change, decarbonisation and energy transition and she also regularly covers everything from AI and antibiotic resistance to digital transformation. </span></p></div></div></div><div class="ContributorSummary-SeeMore"><a data-component="button" class="Button Button_size_medium Button_variant_textLink" rel="" href="/author/heidi-vella" data-discover="true"><span class="Button-ContentWrapper"><span class="ContributorSummary-SeeMoreText"><span>See more from <!-- -->Heidi Vella</span><span data-component="icon" data-name="ChevronRight" class="ContributorSummary-SeeMoreIcon" 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2025\",[309],{\"_57\":209,\"_183\":210,\"_185\":211},{\"_157\":311,\"_163\":314,\"_165\":314,\"_166\":315,\"_168\":316,\"_170\":171,\"_172\":307,\"_174\":171,\"_175\":285,\"_176\":286,\"_177\":178,\"_179\":317,\"_191\":322,\"_193\":194,\"_195\":196},{\"_159\":312,\"_161\":313},\"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/bltb2ffdd0054e1271e/67a3663f06b7ea6c8a710f30/accessibility-1716x965_-_2025-02-05.jpg\",\"accessibility key on keyboard\",\"Accessibility Is Still Vital for Businesses\",\"Accessibility is still vital for businesses despite recent federal actions.\",\"/it-operations/accessibility-is-still-vital-for-businesses\",[318],{\"_57\":319,\"_183\":320,\"_185\":321},\"Forrester Blog 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Call it the COVID Tech Bubble. Now we are hitting the COVID tech bust as tech giants shed jobs by the thousands. Check back regularly for updates to our IT job layoffs tracker.\",\"/career-management/tech-company-layoffs-the-covid-tech-bubble-bursts\",\"Feb 6, 2025\",\"Career Management\",[363,367],{\"_57\":364,\"_183\":365,\"_185\":366},\"Brandon Taylor\",\"/author/brandon-taylor\",\"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blte8d1693765e9e98a/661d3e06f6197395e0dc3b59/BT_Headshot_cropped.jpg\",{\"_57\":188,\"_183\":189,\"_185\":190},{\"_115\":369,\"_59\":370,\"_137\":371,\"_139\":370,\"_140\":26,\"_112\":372,\"_154\":385},\"Storage\",\"/data-storage\",\"See All Data Storage\",[373,376,379,382],{\"_115\":374,\"_59\":375},\"Cloud Storage\",\"/data-storage/cloud-storage\",{\"_115\":377,\"_59\":378},\"High Speed Storage\",\"/data-storage/high-speed-storage\",{\"_115\":380,\"_59\":381},\"Data Backup\",\"/data-storage/data-backup\",{\"_115\":383,\"_59\":384},\"Disaster 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Security\",[413,416,419,422,425,428,431],{\"_115\":414,\"_59\":415},\"Vulnerabilities \u0026 Threats\",\"/it-security/vulnerabilities-threats\",{\"_115\":417,\"_59\":418},\"Attacks \u0026 Breaches\",\"/it-security/attacks-breaches\",{\"_115\":420,\"_59\":421},\"Regulatory Compliance\",\"/it-security/regulatory-compliance\",{\"_115\":423,\"_59\":424},\"Data Privacy\",\"/it-security/data-privacy\",{\"_115\":426,\"_59\":427},\"Cloud Security\",\"/it-security/cloud-security\",{\"_115\":429,\"_59\":430},\"Endpoint Security\",\"/it-security/endpoint-security\",{\"_115\":432,\"_59\":433},\"Identity Mgmt \u0026 Access Control\",\"/it-security/identity-management-access-control\",[435,439],{\"_157\":436,\"_163\":253,\"_165\":253,\"_166\":254,\"_168\":255,\"_170\":171,\"_172\":256,\"_174\":171,\"_175\":228,\"_176\":229,\"_177\":178,\"_179\":437,\"_191\":262,\"_193\":194,\"_195\":196},{\"_159\":251,\"_161\":252},[438],{\"_57\":259,\"_183\":260,\"_185\":261},{\"_157\":440,\"_163\":443,\"_165\":443,\"_166\":444,\"_168\":445,\"_170\":171,\"_172\":256,\"_174\":171,\"_175\":446,\"_176\":410,\"_177\":178,\"_179\":447,\"_191\":322,\"_193\":194,\"_195\":196},{\"_159\":441,\"_161\":442},\"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/bltc515a852cf3dcfc1/67abc60665fd0460b7f131c6/security-digital-locks-1716x965_-_2025-01-23.jpg\",\"green locks among green code\",\"4 Key Cybersecurity Predictions for 2025 — and What to Do About Them\",\"With cyber breaches reaching record highs in 2024, businesses face increasingly sophisticated threats in 2025 — emphasizing the need for proactive cybersecurity strategies.\",\"/it-security/4-key-cybersecurity-predictions-for-2025-and-what-to-do-about-them\",\"IT Security\",[448],{\"_57\":209,\"_183\":210,\"_185\":211},{\"_115\":450,\"_59\":347,\"_137\":451,\"_139\":347,\"_140\":26,\"_112\":452,\"_154\":465},\"Dev\",\"See All Software Dev\",[453,456,459,462],{\"_115\":454,\"_59\":455},\"Cloud Native\",\"/software-development/cloud-native\",{\"_115\":457,\"_59\":458},\"Programming Languages\",\"/software-development/programming-languages\",{\"_115\":460,\"_59\":461},\"No-Code/Low-Code\",\"/software-development/no-code-low-code\",{\"_115\":463,\"_59\":464},\"Software Development Techniques\",\"/software-development/software-development-techniques\",[466,475],{\"_157\":467,\"_163\":470,\"_165\":470,\"_166\":471,\"_168\":472,\"_170\":171,\"_172\":271,\"_174\":171,\"_175\":463,\"_176\":464,\"_177\":178,\"_179\":473,\"_191\":262,\"_193\":194,\"_195\":196},{\"_159\":468,\"_161\":469},\"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blta837190fc0e7c602/67ade2fd64f859b14b05f5fd/software-developer-code-1716x965_-_2024-10-18.jpg\",\"software developer writing code on a laptop\",\"The Overlooked Art of Software Localization for Non-Traditional Markets\",\"Despite software's global reach, many companies overlook a critical aspect of their development process: localization for non-traditional markets.\",\"/software-development-techniques/the-overlooked-art-of-software-localization-for-non-traditional-markets\",[474],{\"_57\":209,\"_183\":210,\"_185\":211},{\"_157\":476,\"_163\":479,\"_165\":479,\"_166\":480,\"_168\":481,\"_170\":171,\"_172\":173,\"_174\":171,\"_175\":457,\"_176\":458,\"_177\":178,\"_179\":482,\"_191\":212,\"_193\":194,\"_195\":196},{\"_159\":477,\"_161\":478},\"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt5909abfc937d3424/67ac2a0b0353bd52ccfa61c0/Rust-1716x965_-_2025-02-11.jpg\",\"Rust inscription against a laptop and code background\",\"Rust Isn't New. 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Computing\",\"/digital-transformation/edge-computing\",{\"_115\":499,\"_59\":500},\"IoT\",\"/digital-transformation/iot\",[502,520],{\"_157\":503,\"_163\":506,\"_165\":506,\"_166\":507,\"_168\":508,\"_170\":171,\"_172\":271,\"_174\":171,\"_175\":509,\"_176\":510,\"_177\":178,\"_179\":511,\"_191\":192,\"_193\":194,\"_195\":196},{\"_159\":504,\"_161\":505},\"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt69d94dcd72a4db9f/67ae1100ad887dd518e25db4/image-1716x965_-_2025-02-13T103415.639.jpg\",\"a worker wearing a headset and communicating in a virtual meeting\",\"How AI Is Set To Transform Enterprise Communications\",\"By dynamically providing relevant information in real time, assorted AI applications can ease friction in collaborative workspaces.\",\"/unified-communications/how-ai-is-set-to-transform-enterprise-communications\",\"Unified Communications\",\"/cloud-computing/cloud-services/unified-communications\",[512,516],{\"_57\":513,\"_183\":514,\"_185\":515},\"Nathan Eddy\",\"/author/nathan-eddy\",\"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/bltd76bf4740a6e8198/6658946837ce132abb475f63/nathan-eddy-pic.webp\",{\"_57\":517,\"_183\":518,\"_185\":519},\"No Jitter\",\"/author/no-jitter\",\"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/bltbc339c03bce0d3c3/667a03d1c162ae7af22b4acb/NoJitterIcon.png\",{\"_157\":521,\"_163\":524,\"_165\":524,\"_166\":525,\"_168\":526,\"_170\":171,\"_172\":173,\"_174\":171,\"_175\":414,\"_176\":415,\"_177\":178,\"_179\":527,\"_191\":192,\"_193\":194,\"_195\":196},{\"_159\":522,\"_161\":523},\"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt9c875e3785f04fb5/67acc4fefe3daf3f035e4212/image-1716x965_-_2025-02-12T105740.899.jpg\",\"magnifying glass over the deepseek logo\",\"DeepSeek AI Fails Multiple Security Tests, Raising Red Flag for Businesses\",\"The popular generative AI (GenAI) model allows hallucinations, easily avoidable guardrails, susceptibility to jailbreaking and malware creation requests, and more at critically high rates, researchers find.\",\"/vulnerabilities-threats/deepseek-ai-fails-multiple-security-tests-raising-red-flag-for-businesses\",[528],{\"_57\":529,\"_183\":530,\"_185\":531},\"Elizabeth Montalbano\",\"/author/elizabeth-montalbano\",\"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blt0a86a6caebda728d/6679e892e2996e5af7f7d1a5/ElizabethMontalbano.png\",{\"_115\":533,\"_59\":534,\"_137\":535,\"_139\":534,\"_140\":26,\"_112\":536,\"_154\":546},\"Infrastructure\",\"/it-infrastructure\",\"See All Infrastructure\",[537,540,543],{\"_115\":538,\"_59\":539},\"High Performance Computing\",\"/it-infrastructure/high-performance-computing\",{\"_115\":541,\"_59\":542},\"Containerization\",\"/it-infrastructure/containerization\",{\"_115\":544,\"_59\":545},\"Server Virtualization\",\"/it-infrastructure/server-virtualization\",[547,556],{\"_157\":548,\"_163\":551,\"_165\":551,\"_166\":552,\"_168\":553,\"_170\":171,\"_172\":393,\"_174\":171,\"_175\":493,\"_176\":494,\"_177\":178,\"_179\":554,\"_191\":212,\"_193\":194,\"_195\":196},{\"_159\":549,\"_161\":550},\"https://eu-images.contentstack.com/v3/assets/blt07f68461ccd75245/blte1ae920643569ab5/67a52cba2f8fd4865d38e4c5/silicon-1716x965_-_2025-02-06.jpg\",\"computer CPU\",\"How Silicon Diversity Optimizes Cost, Performance Across the AI Lifecycle\",\"Strategically matching AI workloads to the right compute resources — through training, inference, and serverless inference — helps organizations control costs while maximizing 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