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Voorwaarden - Rijksmuseum
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})(window,document,'script','dataLayer','GTM-TDHW9DQ'); window.dataLayer = window.dataLayer || []; var pageLayout = "mobile"; if (window.innerWidth > 568) pageLayout = "tablet"; // mobile large breakpoint if(window.innerWidth > 811) pageLayout = "desktop"; // desktop-small breakpoint var gtmData = {"event":"page","app_platform":"web","website_id":"001","environment":"prod","content_type":"content_page","content_id":"01d10cb5-edd7-463e-a4b0-8e383eadc755","language":"nl"}; gtmData.page_layout = pageLayout; dataLayer.push(gtmData); // We want to make sure that information about the variantkey is pushed before the "start" event below. // All items before the "start" event can be identified as "initial loading state". // before new events are fired. </script> <!-- End Google Tag Manager --> </head> <body> <div style="display:none;" data-svg data-svg-path="https://www.rijksmuseum.nl/statics/generated/rijks-icons.svg?v=AU_ntbeZxI5ZPYF5GGR5h2w3H1xZI2Lr8-9zfc06a78"></div> <noscript> <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-TDHW9DQ" height="0" width="0" style="display:none;visibility:hidden"></iframe> </noscript> <div id="rijksmuseum-app" data-convert-url="//cdn-4.convertexperiments.com/js/10042695-10043546.js"> <cookie-consent-bar convert-url="//cdn-4.convertexperiments.com/js/10042695-10043546.js" inline-template> <transition name="fade-fast"> <aside class="cookie-consent-bar-overlay" role="alert" v-cloak v-if="!consentGiven" v-on:click="onClickBackground"> <div class="cookie-consent-bar-wrap" :class="{'centered': isCentered}"> <div class="grid-row"> <div class="grid-column"> <div class="cookie-consent-bar" v-on:click.stop> <h2 class="heading-3">Cookiegebruik</h2> <div class="markdown"> <p>Het Rijksmuseum maakt gebruik van cookies. Een cookie is een klein tekstbestand dat een website op uw computer of mobiel toestel opslaat wanneer u onze site bezoekt. Meer weten? Lees ons <a href="/nl/footer/cookiebeleid" target="_blank">cookiebeleid</a></p> </div> <div class="buttons-row"> <button class="button button-secondary" v-on:click="accept"> <span>Accepteren</span> </button> <button class="link" v-on:click="decline"> <span>Nee, liever niet</span> </button> </div> </div> </div> </div> </div> </aside> </transition> </cookie-consent-bar> <navigation inline-template> <div class="navigation hide-in-app-view" :class="{ open: menuOpen }" ref="wrapper"> <a id="skiptocontent" href="#maincontent"> Direct naar de inhoud </a> <header class="header grid-row"> <nav class="grid-column full-width header-inner"> <ul class="header-links header-links-left"> <li class="header-link header-button-icon"> <button class="button-icon transparent" ref="menuButton" v-on:click="onMenuToggle" aria-controls="overlay-menu" :aria-expanded="menuOpen? 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'Sluit taalkeuze' : 'Open taalkeuze'"> <span> Language </span> </button> <a href="https://www.rijksmuseum.nl/nl/inloggen?redirectUrl=https://www.rijksmuseum.nl/nl/footer/voorwaarden" class="link link-inverse" v-if="!$parent.loggedInUser"> <span> Inloggen </span> </a> <a href="https://www.rijksmuseumshop.nl/nl?utm_source=rijksmuseum.nl&utm_medium=referral&utm_campaign=webshop&utm_content=homepage_button_nl" class="link link-inverse"> <span> Giftshop </span> </a> <a :href="$parent.collectionPersonalPageUrl" class="user-profile link" v-if="$parent.loggedInUser"> <img :src="$parent.loggedInUser.avatar" alt="" class="user-avatar" v-if="$parent.loggedInUser.avatar !== ''"> <div class="avatar-placeholder" v-text="$parent.loggedInUser.initials" v-else></div> </a> </div> <transition name="fade-fast"> <div id="language-menu-mobile" class="language-menu-mobile" v-if="openContent"> <ul class="language-menu-translations"> <li class="language-menu-link"> <a href="/nl/footer/voorwaarden" class="link link-inverse"> <span>Nederlands (Dutch)</span> </a> </li> <li class="language-menu-link"> <a href="/en/footer/terms-and-conditions" class="link link-inverse"> <span>English (English)</span> </a> </li> </ul> <ul class="language-menu-links"> <li class="language-menu-link"> <a href="/de/besuchen" class="link link-inverse"> <span>Besucherinformationen</span> </a> </li> <li class="language-menu-link"> <a href="/fr/visitez" class="link link-inverse"> <span>Service visiteur</span> </a> </li> <li class="language-menu-link"> <a href="/es/visit" class="link link-inverse"> <span>Informacion para los visitantes</span> </a> </li> <li class="language-menu-link"> <a href="/it/visita" class="link link-inverse"> <span>Informazioni per i visitatori</span> </a> </li> <li class="language-menu-link"> <a href="/pap/bishita" class="link link-inverse"> <span>Informashon pa bishita</span> </a> </li> <li class="language-menu-link"> <a href="/tr/ziyaret-edin" class="link link-inverse"> <span>Ziyaretçi bilgileri</span> </a> </li> <li class="language-menu-link"> <a href="/ru/visit" class="link link-inverse"> <span>Информация для посетителей</span> </a> </li> <li class="language-menu-link"> <a href="/ja/visit" class="link link-inverse"> <span>訪問者のための情報</span> </a> </li> <li class="language-menu-link"> <a href="/zh/visit" class="link link-inverse"> <span>荷兰国立博物馆</span> </a> </li> <li class="language-menu-link"> <a href="/uk/visit" class="link link-inverse"> <span>Музей рембрандта, вермера і ван гога</span> </a> </li> </ul> </div> </transition> </div> </height-expander> </div> <transition name="fade-in-bottom"> <div class="grid-column half-width extra-links-wrapper" v-if="menuOpen" data-focus-desktop> <ul class="extra-links"> <li> <a href="/nl/bezoek" class="link link-inverse"> <span> Bezoek en tickets </span> </a> </li> <li> <a href="/nl/zien-en-doen" class="link link-inverse"> <span> Agenda en activiteiten </span> </a> </li> <li> <a href="/nl/stories" class="link link-inverse"> <span> Stories </span> </a> </li> <li> <a href="https://www.rijksmuseum.nl/nl/collectie" class="link link-inverse"> <span> Collectie </span> </a> </li> </ul> <ul class="extra-links"> <li> <a href="/nl/steun" class="link link-inverse"> <span> Steun ons </span> </a> </li> <li> <a href="https://www.rijksmuseumshop.nl/nl?utm_source=rijksmuseum.nl&utm_medium=referral&utm_campaign=webshop&utm_content=uitklapmenu_nl" class="link link-inverse"> <span> Giftshop </span> </a> </li> <li> <a href="/nl/onderzoek" class="link link-inverse"> <span> Onderzoek </span> </a> </li> </ul> </div> </transition> <transition name="fade-in-bottom"> <div class="grid-column half-width" v-if="menuOpen"> <strong class="overlay-menu-header heading-3"> Direct naar </strong> <ul> <li> <a href="/nl/families-en-kinderen" class="link link-inverse"> <span> Families en kinderen </span> </a> </li> <li> <a href="/nl/onderwijs" class="link link-inverse"> <span> Onderwijs </span> </a> </li> <li> <a href="/nl/steun/vriendschappen" class="link link-inverse"> <span> Vrienden </span> </a> </li> <li> <a href="/nl/groepen" class="link link-inverse"> <span> Groepen </span> </a> </li> <li> <a href="/nl/bezoek/toegankelijk" class="link link-inverse"> <span> Toegankelijkheid </span> </a> </li> <li> <a href="/nl/pers" class="link link-inverse"> <span> Pers </span> </a> </li> </ul> </div> </transition> <div class="rijksmuseum-logo"> <a href="/nl"> <svg class="icon-rijks-logo " aria-hidden="true" focusable="false"><use xlink:href="#icon-rijks-logo" href="#icon-rijks-logo" ></use></svg> </a> </div> <section class="sponsor-logos grid-row"> <div class="grid-column"> <div class="sponsor-logos-section"> <div class="grid-column logo"> <a aria-label="Ministerie van Onderwijs, Cultuur en Wetenschap link" href="/nl/footer/ocw" class="logo-link"> <img class="logo-image" src="https://www.rijksmuseum.nl/statics/logos/m-ocw-nl.svg" alt="Ministerie van Onderwijs, Cultuur en Wetenschap logo"> </a> </div> </div> <div class="sponsor-logos-section"> <p class="sponsor-logos-section-heading">Founder</p> <div class="grid-column logo"> <a aria-label="Philips link" href="/nl/steun/bedrijven/partnerships/philips" class="logo-link"> <img class="logo-image" src="https://www.rijksmuseum.nl/statics/logos/philips.svg" alt="Philips logo"> </a> </div> </div> <div class="sponsor-logos-section"> <p class="sponsor-logos-section-heading">Hoofdsponsoren</p> <div class="grid-column logo"> <a aria-label="Vriendenloterij link" href="https://www.vriendenloterij.nl/" class="logo-link"> <img class="logo-image" src="https://www.rijksmuseum.nl/statics/logos/vrienden-loterij.svg" alt="Vriendenloterij logo"> </a> </div> <div class="grid-column logo"> <a aria-label="ING link" href="/nl/steun/bedrijven/partnerships/ing" class="logo-link"> <img class="logo-image" src="https://www.rijksmuseum.nl/statics/logos/ing.svg" alt="ING logo"> </a> </div> <div class="grid-column logo"> <a aria-label="Kpn link" 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src="https://www.rijksmuseum.nl/assets/2330e9e8-5ae6-4e05-bb37-553dc4b70f1b?w=1920&h=1080&fx=1630&fy=1454&c=4fd22137a1665ad8bac14a89777a72742d0c0c27889d6f999acf7b5004562632" /></picture> </div> </focus-point-image> </div> <div class="page-header-content grid-row"> <div class="grid-column full-width"> <h1 class="heading-1">Voorwaarden</h1> </div> </div> </section> <section class="grid-row inline-block"> <div class="text-block grid-column seventy-percent-width"> <div class="text-big"> <div class="markdown"> <h2>Voorwaarden museumbezoek en evenementen</h2> <ul> <li>algemeen</li> <li>educatieve activiteiten</li> <li>groepsbezoek algemeen</li> <li>groepsbezoek door scholen</li> </ul> </div> </div> </div> </section> <section class="grid-row inline-block link-list"> <div class="grid-column seventy-percent-width"> <a class="link" href="https://www.rijksmuseum.nl/asset/download/30df045e-d7e7-4985-a4e7-1531764e19e5/Algemene bezoekersvoorwaarden juli 2024 NL definitief.pdf?c=dc8114d968bcdecc13a0d0f496bf375633f14423f20ac34be24e3524b4fcef4d" download> <svg class="icon-download icon" aria-hidden="true" focusable="false"><use xlink:href="#icon-download" href="#icon-download" ></use></svg> <span>Algemene bezoekersvoorwaarden</span> </a> </div> </section> <section class="grid-row inline-block"> <div class="text-block grid-column seventy-percent-width"> <div class="text-big"> <div class="markdown"> <h2>Voorwaarden website</h2> </div> </div> </div> </section> <section class="grid-row inline-block link-list"> <ul class="grid-column seventy-percent-width"> <li class="link-list-item"> <a href="/nl/footer/cookiebeleid" class="link"> <span>Cookiebeleid</span> </a> </li> <li class="link-list-item"> <a href="https://www.rijksmuseumshop.nl/nl/conditions" class="link"> <span>Algemene voorwaarden webshop</span> </a> </li> <li class="link-list-item"> <a class="link" href="https://www.rijksmuseum.nl/asset/download/09cd9d33-e4bf-4522-b278-b6d7ba6ad0b9/Voorwaarden gebruik website Rijksmuseum.pdf?c=beddb68174c6bee06217ac11d33bbbd5e47173ec2e29d49f6a7ed93adae30199" download> <svg class="icon-download icon" aria-hidden="true" focusable="false"><use xlink:href="#icon-download" href="#icon-download" ></use></svg> <span>Voorwaarden website</span> </a> </li> <li class="link-list-item"> <a class="link" href="https://www.rijksmuseum.nl/asset/download/2eb9082a-dc04-4191-8858-1aeb4c741b73/Voorwaarden online doneren.pdf?c=f4a61d07fafe3d342f06e837917be72f90a8b3bb15aa0c5c3dc2405d0599169e" download> <svg class="icon-download icon" aria-hidden="true" focusable="false"><use xlink:href="#icon-download" href="#icon-download" ></use></svg> <span>Voorwaarden online doneren</span> </a> </li> </ul> </section> <section class="grid-row inline-block"> <div class="text-block grid-column seventy-percent-width"> <div class="text-big"> <div class="markdown"> <h2>Voorwaarden Collectie Online</h2> <p>Het Rijksmuseum behoudt zich het recht voor om een persoonlijke pagina, verzameling of ander format dat door gebruikers wordt gebruikt om een verhaal te vertellen, zonder voorafgaand bericht en zonder motivering te verwijderen van de website, indien deze naar de mening van het Rijksmuseum onnodig grievend of aanstootgevend is, of om redenen van technisch beheer van de website. Het Rijksmuseum aanvaardt geen aansprakelijkheid voor de gevolgen van een dergelijke verwijdering.</p> </div> </div> </div> </section> <section class="grid-row inline-block"> <div class="text-block grid-column seventy-percent-width"> <div class="text-big"> <div class="markdown"> <h2>Inkoopvoorwaarden</h2> <p>Bestellingen, aanvragen van offertes, aanbiedingen, leveringen en overeenkomsten waarbij het Rijksmuseum binnen het kader van zijn bedrijfsuitoefening overeenkomsten aangaat tot levering van diensten of goederen aan het Rijksmuseum.</p> </div> </div> </div> </section> <section class="grid-row inline-block link-list"> <div class="grid-column seventy-percent-width"> <a class="link" href="https://www.rijksmuseum.nl/asset/download/09e7c717-7953-415e-8710-d999bad80e4b/Algemene Inkoopvoorwaarden Rijksmuseum - 2023.pdf?c=5dd5447f1126434ff9c42f82588d40ab38cc3210e43f8ea3b33177a6fa2618c5" download> <svg class="icon-download icon" aria-hidden="true" focusable="false"><use xlink:href="#icon-download" href="#icon-download" ></use></svg> <span>Algemene Inkoopvoorwaarden Rijksmuseum</span> </a> </div> </section> <section class="grid-row inline-block"> <div class="text-block grid-column seventy-percent-width"> <div class="text-big"> <div class="markdown"> <h2>Vrienden</h2> </div> </div> </div> </section> <section class="grid-row inline-block link-list"> <div class="grid-column seventy-percent-width"> <a class="link" href="https://www.rijksmuseum.nl/asset/download/d999d665-5eff-489d-b65d-702784db6e2d/20220920 ALGEMENE VOORWAARDEN VRIENDEN (NL) sep-2022.pdf?c=8ba72fff3845cd2eeaf22ed28a0ae1d671a3d7d5bae772b288b22c22bf526a7e" download> <svg class="icon-download icon" aria-hidden="true" focusable="false"><use xlink:href="#icon-download" href="#icon-download" ></use></svg> <span>Algemene voorwaarden Rijksmuseum Vrienden</span> </a> </div> </section> <section class="grid-row inline-block"> <div class="text-block grid-column seventy-percent-width"> <div class="text-big"> <div class="markdown"> <h2>Privacybeleid</h2> <p>In het Privacybeleid van Stichting het Rijksmuseum beschrijven hoe wij met persoonsgegevens omgaan.</p> </div> </div> </div> </section> <section class="grid-row inline-block link-list"> <div class="grid-column seventy-percent-width"> <a href="/nl/footer/privacybeleid" class="link"> <span>Privacybeleid</span> </a> </div> </section> <section class="grid-row inline-block"> <div class="text-block grid-column seventy-percent-width"> <div class="text-big"> <div class="markdown"> <h2><a id="anchor">Herroepingsrecht</a></h2> <p>Tickets voor multimediatours blijven 12 maanden geldig. Bij multimediatours heeft u een herroepingsrecht. Dat wil zeggen dat u het recht heeft de overeenkomst met betrekking tot deze producten zonder opgave van redenen te ontbinden binnen 14 dagen na ontvangst van de bestelde multimediatours. Daartoe dient u <a href="/nl/bezoek/vragen">het formulier op deze pagina</a> in te vullen en uw ordernummer mee te sturen. Binnen 30 dagen na ontvangst van uw e-mail crediteert het Rijksmuseum het aankoopbedrag.<br></p> <p>Het herroepingsrecht geldt ook voor het sluiten van een Vriendschap, waarvan de overeenkomst eveneens binnen 14 dagen na het aangaan van de Vriendschap kan worden ontbonden door een mail te sturen naar <a href="mailto:vrienden@rijksmuseum.nl">vrienden@rijksmuseum.nl</a>.<br></p> <p>Op overige producten die via deze website worden verkocht, waaronder entreetickets, rondleidingen en workshops, is geen herroepingsrecht van toepassing.</p> </div> </div> </div> </section> <section class="grid-row inline-block"> <div class="text-block grid-column seventy-percent-width"> <div class="text-big"> <div class="markdown"> <h2>Klachtenprocedure online aankopen</h2> <p>Indien een koper van producten en diensten een klacht heeft over een online aankoop bij het Rijksmuseum, dan kan de koper per e-mail een klacht indienen via <a href="mailto:info@rijksmuseum.nl">info@rijksmuseum.nl</a>. Het Rijksmuseum streeft er naar kopers zo spoedig mogelijk, maar in ieder geval binnen 30 dagen na ontvangst van de klacht, een reactie op de klacht te sturen. Indien de koper een consument is kan hij/zij over een online aankoop ook een klacht indienen <a href="https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=NL">via het Europese geschillenbeslechtingsplatform</a>.</p> </div> </div> </div> </section> </main> <footer class="grid-row footer"> <div class="grid-column footer-content"> <div class="text-big visitor-info"> <div class="markdown"> <h2>Bezoekersinformatie</h2> <p>Elke dag van 9-17 uur<br> Museumstraat 1, Amsterdam</p> </div> </div> <ul class="primary-links"> <li class="footer-link"> <a href="/nl/over-ons" class="link link-inverse"> <span> Over ons </span> </a> </li> <li class="footer-link"> <a href="/nl/pers" class="link link-inverse"> <span> Pers </span> </a> </li> <li class="footer-link"> <a href="/nl/werken-bij" class="link link-inverse"> <span> Werken bij </span> </a> </li> <li class="footer-link"> <a href="/nl/footer/contact" class="link link-inverse"> <span> Contact </span> </a> </li> </ul> <div 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