Globaler technischer Support | 24/7 Support

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id="anchorbar-template"> <div class="mod-anchorbar__scrolloverlay mod-anchorbar__scrolloverlay--left js-scrolloverlay" data-scroll-direction="left"></div> <div class="container"> <div class="mod-anchorbar__innerContainer js-innerContainer"> <div class="mod-anchorbar__scrollbar js-scrollbar"> <ul class="mod-anchorbar__list container nav nav-tabs js-anchorbar-list"> [[ for(var i=0, item; i < items.length; i++){ item = items[i]; ]] <li class="mod-anchorbar__list-item js-anchor-item"> <a class="mod-anchorbar__anchor js-anchor caption [[= item.cssClass ]]" href="[[= item.target ]]">[[= item.title ]]</a> </li> [[ } ]] </ul> <div class="mod-anchorbar__progressbar js-progressbar"></div> </div> <div class="mod-anchorbar__contact"> <a href="#" class="a-btn a-btn--color-white js-contact"></a> </div> </div> </div> <div class="mod-anchorbar__scrolloverlay mod-anchorbar__scrolloverlay--right js-scrolloverlay" data-scroll-direction="right"></div> </script> </div> <div class="mod mod-languageswitch o-header__flyout" data-connectors="toggle"> <div class="container o-header__flyout__close"> <button class="close__btn" onclick="document.querySelector('.mod-nav-meta .js-toggle-content.is-active').click()"> <span class="icon-close-32"></span> </button> </div> <div class="container"> <div class="row"> <div class="col-md"> <div class="mod-languageswitch__col"> <div class="h4">Global Versions</div> <ul class="js-global-language-select list-unstyled copy mod-languageswitch__list mod-languageswitch__globalList"> <li class="mod-languageswitch__list__item " data-country=""> <a href="/de-de/kundendienst-und-support/technischer-support"> <span>Deutsch / German</span> </a> </li> <li class="mod-languageswitch__list__item " data-country=""> <a href="/en-us/customer-service-and-support/technical-support"> <span>Englisch / English</span> </a> </li> </ul> </div> </div> <div class="col-md col-lg-4"> <div class="a-select__container mod-languageswitch__col"> <div class="h4">Wählen Sie Ihren Standort:</div> <select class="js-countryselect js-prevent-select2" name="countries"> <option value="Australien / Australia" data-country="au" > Australien / Australia </option> <option value="Belgien / Belgium" data-country="be" > Belgien / Belgium </option> <option value="China" data-country="cn" > China </option> <option value="Dänemark / Denmark" data-country="dk" > Dänemark / Denmark </option> <option value="Deutschland / Germany" data-country="de" selected> Deutschland / Germany </option> <option value="Finnland / Finland" data-country="fi" > Finnland / Finland </option> <option value="Frankreich / France" data-country="fr" > Frankreich / France </option> <option value="Großbritannien / United Kingdom" data-country="gb" > Großbritannien / United Kingdom </option> <option value="Irland / Ireland" data-country="ie" > Irland / Ireland </option> <option value="Italien / Italy" data-country="it" > Italien / Italy </option> <option value="Kanada / Canada" data-country="ca" > Kanada / Canada </option> <option value="Malaysia" data-country="my" > Malaysia </option> <option value="Mexiko / Mexico" data-country="mx" > Mexiko / Mexico </option> <option value="Neuseeland / New Zealand" data-country="nz" > Neuseeland / New Zealand </option> <option value="Niederlande / Netherlands" data-country="nl" > Niederlande / Netherlands </option> <option value="Norwegen / Norway" data-country="no" > Norwegen / Norway </option> <option value="Österreich / Austria" data-country="at" > Österreich / Austria </option> <option value="Polen / Poland" data-country="pl" > Polen / Poland </option> <option value="Saudi Arabien / Saudi Arabia" data-country="sa" > Saudi Arabien / Saudi Arabia </option> <option value="Schweden / Sweden" data-country="se" > Schweden / Sweden </option> <option value="Schweiz / Switzerland" data-country="ch" > Schweiz / Switzerland </option> <option value="Singapur / Singapore" data-country="sg" > Singapur / Singapore </option> <option value="Spanien / Spain" data-country="es" > Spanien / Spain </option> <option value="Thailand" data-country="th" > Thailand </option> <option value="USA / United States of America" data-country="us" > USA / United States of America </option> <option value="Vereinigte Arabische Emirate / United Arab Emirates" data-country="ae" > Vereinigte Arabische Emirate / United Arab Emirates </option> </select> <p class="mod-languageswitch__countryLabel">Land</p> </div> </div> <div class="col-md offset-lg-1"> <div class="mod-languageswitch__col"> <div class="h4">Wählen Sie eine Sprache:</div> <ul class="js-language-list list-unstyled copy mod-languageswitch__list mod-languageswitch__countryList"> <li class="mod-languageswitch__list__item " data-country="au"> <a href="/en-au/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="be"> <a href="/nl-nl/customer-service-and-support/technische-ondersteuning" class="mod-languageswitch__language-link"> <span>Niederländisch / Dutch</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="be"> <a href="/fr-fr/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Französisch / French</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="be"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="cn"> <a href="/zh-cn/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Chinesisch / Chinese</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="cn"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="dk"> <a href="/da-dk/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Dänisch / Danish</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="dk"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item country-state-active mod-languageswitch__list__item--active" data-country="de"> <a href="/de-de/kundendienst-und-support/technischer-support" class="mod-languageswitch__language-link"> <span>Deutsch / German</span> </a> </li> <li class="mod-languageswitch__list__item country-state-active " data-country="de"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="fi"> <a href="/fi-fi/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Finnisch / Finnish</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="fi"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="fr"> <a href="/fr-fr/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Französisch / French</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="fr"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="gb"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="ie"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="it"> <a href="/it-it/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Italienisch / Italian</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="it"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="ca"> <a href="/en-us/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="my"> <a href="/en-my/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="mx"> <a href="/es-es/servicio-atencion-cliente/asistencia-t%c3%a9cnica" class="mod-languageswitch__language-link"> <span>Spanisch / Spanish</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="mx"> <a href="/en-us/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="nz"> <a href="/en-au/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="nl"> <a href="/nl-nl/customer-service-and-support/technische-ondersteuning" class="mod-languageswitch__language-link"> <span>Niederländisch / Dutch</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="nl"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="no"> <a href="/nb-no/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Norwegian Bokmål</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="no"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="at"> <a href="/de-de/kundendienst-und-support/technischer-support" class="mod-languageswitch__language-link"> <span>Deutsch / German</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="at"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="pl"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="sa"> <a href="/ar-ae/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Arabic</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="sa"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="se"> <a href="/sv-se/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Schwedisch / Swedish</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="se"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="ch"> <a href="/de-de/kundendienst-und-support/technischer-support" class="mod-languageswitch__language-link"> <span>Deutsch / German</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="ch"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="sg"> <a href="/en-my/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="es"> <a href="/es-es/servicio-atencion-cliente/asistencia-t%c3%a9cnica" class="mod-languageswitch__language-link"> <span>Spanisch / Spanish</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="es"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="th"> <a href="/th-th/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Thailändisch / Thai</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="th"> <a href="/en-us/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="us"> <a href="/en-us/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="ae"> <a href="/ar-ae/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Arabic</span> </a> </li> <li class="mod-languageswitch__list__item " data-country="ae"> <a href="/en-gb/customer-service-and-support/technical-support" class="mod-languageswitch__language-link"> <span>Englisch / English</span> </a> </li> </ul> </div> </div> </div> </div> <hr class="js-atob o-header__flyout__atob" /> </div> <div class="mod mod-search o-header__flyout hidden-print" data-connectors="toggle"> <div class="container o-header__flyout__close"> <button class="close__btn" onclick="document.querySelector('.mod-nav-meta .js-toggle-content.is-active').click()"> <span class="icon-close-32"></span> </button> </div> <div class="container"> <div class="row"> <div class="col-md-10 col-lg-8 offset-md-1 offset-lg-2"> <form action="/de-de/search-results-page" method="get" class="a-inlineForm"> <input type="search" name="q" placeholder="Ihr Suchbegriff" id="header-search" class="js-searchfield a-inlineForm__input" tabindex="-1" /> <button type="submit" class="a-inlineForm__btn"> <span class="icon-search-32"></span> </button> </form> </div> </div> </div> <hr class="js-atob o-header__flyout__atob" /> </div> <div class="a-site-overlay js-site-overlay"></div> </header> <div id="browserWarning" class="mod mod-browser-warning" data-ignore="true" hidden> <div class="container h-tbl"> <div class="mod-browser-warning__copy intro h-tbl__cell"> <p>Sie verwenden den veralteten Browser <strong>Internet Explorer</strong>.<br>Für eine optimale Darstellung unserer Website wechseln Sie bitte Ihren Browser</p> </div> </div> </div> <script type="text/javascript"> if (document.documentMode) { var element = document.getElementById('browserWarning'); element.style.display = 'block'; } </script> <main class="container js-anchorbar-trigger"> <div class="row"> <div class="col-sm-12"> <section class="mod mod-page-intro mt-0 mt-md-5 "> <div class="mod-page-intro__media-object mod-page-intro__media-object--image "> <div class="row"> <div class="col-md-7"> <figure class="mod-page-intro__media"> <picture class="h-display-block h-ratio h-ratio16-9"> <img alt="Technischer Support und Global Helpdesk von Swisslog" src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/support-hotline.jpg?rev=15a50504482a44eaa424796a28339469&w=1900&hash=C5E21AAE3A1F2C1C28174B053EBB3E8E" srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/support-hotline.jpg?rev=15a50504482a44eaa424796a28339469&w=767&hash=4C9C5A4F05680E1C08B2BB25AD6E0987 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/support-hotline.jpg?rev=15a50504482a44eaa424796a28339469&w=1400&hash=76A6C5D5E57AD469E98C045103C70440 1400w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/support-hotline.jpg?rev=15a50504482a44eaa424796a28339469&w=1900&hash=C5E21AAE3A1F2C1C28174B053EBB3E8E 1900w" sizes="(min-width: 1px) 100vw" /> </picture> </figure> </div> <div class="mod-page-intro__text d-md-flex flex-md-column col-md-5"> <section> <div class="row"> <nav aria-label="Breadcrumb" class="mod-breadcrumb col-md-8"> <ul id="breadcrumbNavigation"> <li> <a title="Home" href="/de-de"><span class="mod-breadcrumb__icon icon-chevron-right-16"></span>Home</a> </li> <li> <a title="Service" href="/de-de/kundendienst-und-support"><span class="mod-breadcrumb__icon icon-chevron-right-16"></span>Service</a> </li> <li> <a title="Globaler technischer Support | 24/7 Support " href="/de-de/kundendienst-und-support/technischer-support"><span class="mod-breadcrumb__icon icon-chevron-right-16"></span>Globaler technischer Support | 24/7 Support </a> </li> </ul> </nav> </div> </section> <div class="d-flex flex-column justify-content-between flex-grow-1"> <div> <h1 class="mod-page-intro__headline h1--bold">Technischer Support: Verlassen Sie sich auf eine schnelle Reaktion – jederzeit</h1> </div> <button class="mod-page-intro__text__scrollBtn a-btn a-btn--secondary a-btn--color-primary a-btn--icon js-scroll-into-content" type="button"> <span class="icon-chevron-down-24"></span> </button> </div> </div> </div> </div> <div> <p class="intro mb-0">Egal, worum es sich handelt, unsere Expertenteams bieten Ihnen rund um die Uhr einen effizienten Support, so dass Sie sich auf Ihre Intralogistiklösungen verlassen können.</p> </div> </section> <section class="mod mod-text-image " data-ignore="true"> <span class="js-anchorlink" id="SupportüberdenGlobalHelpdesk" data-anchor-title="Support über den Global Helpdesk"></span> <div class="row"> <figure class="col-md-6 a-figure mod-text-image__image"> <picture class="h-ratio h-ratio16-9 h-display-block"> <img alt="Swisslog Intralogistik Automatisierung Support Helpdesk" loading=lazy src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/global-helpdesk.jpg?rev=9f1af6881bc148c1bfc83e29659887a7&w=1400&hash=CA55861C335EEC5FFA0294378558B31D" srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/global-helpdesk.jpg?rev=9f1af6881bc148c1bfc83e29659887a7&w=767&hash=35054524F9297912B159D6B064BB353C 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/global-helpdesk.jpg?rev=9f1af6881bc148c1bfc83e29659887a7&w=1400&hash=CA55861C335EEC5FFA0294378558B31D 1400w" sizes="(min-width: 768px) calc(93.75vw/5), (max-width: 767px) 90vw" /> </picture> <div class="caption mod-text-image__image__caption">Unser Global Helpdesk bietet 24/7 den geeigneten Support</div> </figure> <div class="col-md-6 copy mod-text-image__text"> <div class="a-mod-headline mod-text-image__text__headline"> <strong></strong> <h2>Helpdesk</h2> </div> <p>Unser erfahrenes Supportteam kann <strong>Fehlfunktionen von vornherein richtig einordnen und deren umgehende Behebung geeigneten Abteilungen zuweisen</strong>. Der Helpdesk von Swisslog ist Tag und Nacht und an sieben Tagen die Woche für Sie da.</p> <p><strong>Ihre Vorteile:</strong></p> <ul> <li>Garantierte Reaktionszeiten</li> <li>Ratschläge von den richtigen Fachkräften</li> <li>Schnelle Rückkehr zum Normalbetrieb</li> <li>Eskalationsmanagement</li> <li>Dokumentation von Fehlfunktionen</li> </ul> <p> </p> <p><strong>Unser Service Desk für die deutschsprachigen Länder</strong></p> <p>Telefon: +800 91 92 91 92 <br /> E-Mail: <a href="mailto:wehelp.emea@swisslog.com">wehelp.emea@swisslog.com</a></p> </div> </div> </section> <div class="mod mod-iconfeatures "> <span class="js-anchorlink" id="ZahlenundFakten" data-anchor-title="Zahlen und Fakten"></span> <div class="row"> <div class="col-md-5"> <div class="mod-iconfeatures__intro"> <div class="a-mod-headline--emphasized mod-iconfeatures__intro__headline"> <h2>Unser Support – Ihre Sicherheit</h2> </div> </div> </div> <div class="col-md-7"> <ul class="mod-iconfeatures__list"> <li class="mod-iconfeatures__list__item"> <figure class="item__icon"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/icons/phone.svg?mh=50&mw=50&rev=3fe44a94084f44b2acaad360c53cbf8d&hash=BA118BB1D7CCB3B4A053B455879C1130" alt="Telefon" loading="lazy"> </figure> <div class="item__text"> <h4 class="p1 item__text__title"> 99,97 % der Anrufe werden innerhalb von 30 Sekunden entgegengenommen </h4> <div class="copy"> </div> </div> </li> <li class="mod-iconfeatures__list__item"> <figure class="item__icon"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/icons/maintenance.svg?mh=50&mw=50&rev=4cd6f70ff81448e49a241120895eae7d&hash=3129420CE5996B2AFBFC4E38EE7FFF4E" alt="Wartung" loading="lazy"> </figure> <div class="item__text"> <h4 class="p1 item__text__title"> Mehr als 160 Systemtechniker stehen für einen 24/7 Support. </h4> <div class="copy"> </div> </div> </li> <li class="mod-iconfeatures__list__item"> <figure class="item__icon"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/icons/globe-with-locations.svg?mh=50&mw=50&rev=1e5f3695508a4ed48898db6c3731d62a&hash=76A66DE0B71530C8F074DF6DB474B860" alt="Welt mit Standorten" loading="lazy"> </figure> <div class="item__text"> <h4 class="p1 item__text__title"> 350+ Lagerlösungen für Kunden auf der ganzen Welt </h4> <div class="copy"> </div> </div> </li> <li class="mod-iconfeatures__list__item"> <figure class="item__icon"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/icons/fast.svg?mh=50&mw=50&rev=64250debbf1844f4a4c225eedbae06dd&hash=0CDE8CAE163138EA4726A5033D1C5C11" alt="Schnell" loading="lazy"> </figure> <div class="item__text"> <h4 class="p1 item__text__title"> Weltweit 17 Sekunden Reaktionszeit bei Störungen </h4> <div class="copy"> </div> </div> </li> </ul> </div> </div> </div> <section class="mod mod-text-image " data-ignore="true"> <span class="js-anchorlink" id="Fernsupport" data-anchor-title="Fernsupport"></span> <div class="row"> <figure class="col-md-6 a-figure mod-text-image__image"> <picture class="h-ratio h-ratio16-9 h-display-block"> <img alt="Fernsupport" loading=lazy src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/monitoring-and-communication.jpg?rev=83eb6960951243468db0bb153cb04739&w=1400&hash=D98EF87CB71E81FA5E39FBA4ECE40015" srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/monitoring-and-communication.jpg?rev=83eb6960951243468db0bb153cb04739&w=767&hash=A29F72FC4F6E773C518ADC4A22F99F85 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/customer-service/monitoring-and-communication.jpg?rev=83eb6960951243468db0bb153cb04739&w=1400&hash=D98EF87CB71E81FA5E39FBA4ECE40015 1400w" sizes="(min-width: 768px) calc(93.75vw/5), (max-width: 767px) 90vw" /> </picture> <div class="caption mod-text-image__image__caption">Der Fernsupport von Swisslog hilft Ihnen, schnell zu einem effizienten Betrieb zurückzukehren</div> </figure> <div class="col-md-6 copy mod-text-image__text"> <div class="a-mod-headline mod-text-image__text__headline"> <h2>Fernsupport</h2> </div> <p>Wenn Fehler oder Notfälle auftreten, können Sie sich darauf verlassen, dass unser Support schnell reagiert und eine Lösung findet, <strong>damit Sie zu einem effizienten Betrieb zurückkehren</strong> können.</p> <p><strong>Ihre Vorteile:</strong></p> <ul> <li>Softwaresupport rund um die Uhr über eine sichere VPN-Verbindung</li> <li>Vorausschauender Eingriff dank umfassender Applikationsüberwachung</li> <li>Geringeres Risiko unplanmäßiger Ausfallzeiten</li> <li>Maximale Lieferzuverlässigkeit</li> </ul> </div> </div> </section> <section class="mod mod-video mod-video--text" itemprop="VideoObject" itemscope itemtype="https://schema.org/VideoObject" > <meta itemprop="uploadDate" content="2018-01-03T14:15:39+01:00" /> <meta itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/up413l6wZ2I?rel=0/maxresdefault.jpg" /> <meta itemprop="contentUrl" content="https://www.youtube.com/embed/up413l6wZ2I?rel=0" /> <span class="js-anchorlink" id="SupportmitAugmentedReality" data-anchor-title="Support mit Augmented Reality"></span> <div class="row"> <div class="col-md-6"> <figure class="a-figure"> <div class="mod-video__wrapper"> <div class="a-video a-video--external"> <a href="/de-de/video?videoid=cafbcb6233c84ba09c96204fcc9b8465" class="a-btn a-btn--primary a-video__link"> <svg width="24" height="24" viewBox="0 0 24 24" fill="none" xmlns="http://www.w3.org/2000/svg"> <path d="M10.95 8.85L3.6 16.2L7.8 20.4L10.95 17.25L12 18.3L7.8 22.5L1.5 16.2L10.95 6.75L15.15 10.95L14.1 12L10.95 8.85Z" fill="white"/> <path d="M16.1999 3.6L13.05 6.75L12 5.7L16.1999 1.5L22.4999 7.8L13.05 17.25L8.84998 13.05L9.89998 12L13.05 15.15L20.3999 7.8L16.1999 3.6Z" fill="white"/> </svg> </a> <div class="a-video__player" > <iframe data-src="https://www.youtube.com/embed/up413l6wZ2I?rel=0" allowfullscreen allowtransparency ></iframe> </div> </div> </div> <figcaption class="caption mod-video__caption" > Unser Film für Sie: Als seien sie selbst vor Ort, unsere Servicetechniker arbeiten mit Smart Glasses. </figcaption> </figure> </div> <div class="col-md-6"> <div class="mod-video__text"> <div class="a-mod-headline mod-video__text__headline" itemprop="name"> <h2>Support mithilfe von Augmented Reality</h2> </div> <div class="copy" itemprop="description"> <p><strong>Swisslog RemoteAssistance:</strong> Unsere Techniker <strong>unterstützen Sie bei Bedarf mit einer Smart Glasses Augmented-Reality-Brille</strong> – einer hoch innovativen Lösung im Servicebereich. Dazu setzen sie eine Brille ein und verbinden sich von unserem zentralen Servicezentrum mit einem Mitarbeiter bei Ihnen vor Ort. Unsere Techniker sehen dann genau das, was <strong>der Vor-Ort-Mitarbeiter auch sieht</strong>, und sind in der Lage, Diagnosen vorzunehmen und Fehler zu beheben.</p> <p>Swisslog treibt darüber hinaus Forschungen voran, unter Einsatz von HoloLenses Kommissionierer anzuleiten, Wartungspersonal Echtzeitansichten von Sensoren und Antriebselementen zu gewähren oder auch Schulungsprogramme zu erweitern.</p> </div> </div> </div> </div> </section> <div class="mod mod-linklist skin-linklist-faqlist" data-show-first-unfolded="true"> <div class="o-accordion"> <div class="o-accordion__item" data-filter-name="" > <button type="button" class="js-itemHeadline o-accordion__item__headline" > Remote Assistance </button> <div class="copy o-accordion__item__content"> <div class="row"> <div class="col-md-10 col-lg-8 offset-md-1 offset-lg-2"> <div class="content__text" > <p>Indem wir mit Ihrer Datenbrille oder mit anderen internetfähigen Endgeräten in Ihrer Logistikanlage per Fernzugriff Kontakt aufnehmen, erhalten Sie schnell den Service, den Sie benötigen. Kontaktieren Sie einfach unseren Swisslog Help Desk und wir helfen Ihnen dabei, Probleme zu lösen bzw. die nächsten notwendigen Schritte anzugehen.</p> </div> <figure class="a-figure content__video"> <meta itemprop="uploadDate" content="2020-11-17T7:47:46+01:00" /> <meta itemprop="name" content="Remote Assistance" /> <meta itemprop="description" content="Indem wir mit Ihrer Datenbrille oder mit anderen internetf&auml;higen Endger&auml;ten in Ihrer Logistikanlage per Fernzugriff Kontakt aufnehmen, erhalten Sie schnell den Service, den Sie ben&ouml;tigen. Kontaktieren Sie einfach unseren Swisslog Help Desk und wir helfen Ihnen dabei, Probleme zu l&ouml;sen bzw. die n&auml;chsten notwendigen Schritte anzugehen." /> <meta itemprop="contentUrl" content="https://www.youtube.com/embed/vVqspJUqn1Q?rel=0" /> <meta itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/vVqspJUqn1Q?rel=0/maxresdefault.jpg" /> <div class="a-video a-video--external"> <div class="a-video__player" data-poster="https://i.ytimg.com/vi/vVqspJUqn1Q?rel=0/maxresdefault.jpg"> <iframe data-src="https://www.youtube.com/embed/vVqspJUqn1Q?rel=0" allowfullscreen allowtransparency ></iframe> </div> </div> </figure> </div> </div> </div> </div> <div class="o-accordion__item" data-filter-name="" > <button type="button" class="js-itemHeadline o-accordion__item__headline" > Self Service </button> <div class="copy o-accordion__item__content"> <div class="row"> <div class="col-md-10 col-lg-8 offset-md-1 offset-lg-2"> <div class="content__text" > <p>Mithilfe von Datenbrillen oder vergleichbaren Endgeräten mit Internetanschluss können Ihre Techniker kleinere Probleme auch schnell und einfach selbst lösen. Dabei helfen Augmented-Reality-Anwendungen, die den Nutzer Schritt für Schritt sicher durch Wartungs- und Reparaturarbeiten führen.</p> <p> </p> </div> <figure class="a-figure content__video"> <meta itemprop="uploadDate" content="2020-11-17T7:50:08+01:00" /> <meta itemprop="name" content="Self Service" /> <meta itemprop="description" content="Mithilfe von Datenbrillen oder vergleichbaren Endger&auml;ten mit Internetanschluss k&ouml;nnen Ihre Techniker kleinere Probleme auch schnell und einfach selbst l&ouml;sen. Dabei helfen Augmented-Reality-Anwendungen, die den Nutzer Schritt f&uuml;r Schritt sicher durch Wartungs- und Reparaturarbeiten f&uuml;hren. &nbsp;" /> <meta itemprop="contentUrl" content="https://www.youtube.com/embed/TqtBEFhncjA?rel=0" /> <meta itemprop="thumbnailUrl" content="https://i.ytimg.com/vi/TqtBEFhncjA?rel=0/maxresdefault.jpg" /> <div class="a-video a-video--external"> <div class="a-video__player" data-poster="https://i.ytimg.com/vi/TqtBEFhncjA?rel=0/maxresdefault.jpg"> <iframe data-src="https://www.youtube.com/embed/TqtBEFhncjA?rel=0" allowfullscreen allowtransparency ></iframe> </div> </div> </figure> </div> </div> </div> </div> </div> </div> <div class="mod mod-quote mod-quote--" data-ignore="true"> <div class="row"> <div class="col-md-3"> <div class="mod-quote__image"> <img src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/case-studies/retail--ecom/asko-rogaland/jorn-endresen.jpg?rev=d45b3ddabd7c4ab68a3aa72cfe57fac1&w=250&hash=746138CA417BB0CFB80D8D218AB66EA0" alt="" loading=lazy height="240" width="240" /> </div> </div> <div class="col-md-9"> <blockquote class="mod-quote__quote"> <div class="h2 mod-quote__quote__text" style="--quote-size-factor: 0,97396; quotes: '„' '“';"> <p>Die Zusammenarbeit mit Swisslog ist hervorragend. Das Serviceteam erweist sich als vertrauenswürdig, pünktlich und sehr kompetent. Immer erhalten wir schnelle Antworten auf unsere Fragen und können uns auf einen zügigen Support verlassen.</p> </div> <footer> <cite class="caption-big mod-quote__quote__author"> Jørn Endresen, Logistikleiter bei ASKO Midt-Norge </cite> </footer> </blockquote> </div> </div> </div> <div class="mod mod-text" data-ignore="true"> <div class="row"> <div class="col-md-10 col-lg-8 offset-md-1 offset-lg-2"> <div class="copy"> <p>Erfahren Sie mehr über unsere <a href="/de-de/fallstudien-und-downloads/fallstudien-referenzen-kundenprojekte/2016/07/asko-sl">Lösungen und unseren Support für ASKO in unseren Referenzen.</a></p> </div> </div> </div> </div> <article class="mod mod-teaser--three mod-teaser"> <div class="row"> <div class="col-md-4"> <a href="/de-de/fallstudien-und-downloads/fallstudien-referenzen-kundenprojekte" class="mod-teaser__box"> <figure class="mod-teaser__box__figure"> <picture class="h-ratio h-ratio16-9"> <img alt="Führende Marken verlassen sich auf Lagerverwaltungssysteme von Swisslog" src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/case-studies/case-studies-references-teaser1.jpg?rev=c709e9aa26834062803b1bba66e3e729&w=1400&hash=6477AF7DCF9FD611467F8C16DE9E444A" loading=lazy srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/case-studies/case-studies-references-teaser1.jpg?rev=c709e9aa26834062803b1bba66e3e729&w=767&hash=C2CC0D06C6D8094B7D89A1FC50527C29 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/case-studies/case-studies-references-teaser1.jpg?rev=c709e9aa26834062803b1bba66e3e729&w=1400&hash=6477AF7DCF9FD611467F8C16DE9E444A 1400w" sizes="(min-width: 1px) 93.75vw" /> </picture> </figure> <div class="mod-teaser__box__content"> <div class="a-teaser-headline"> <h4 class="content__headline">Referenzen</h4> </div> <div class="p2 content__text">Lesen Sie in unseren Fallstudien, warum sich unsere Kunden auf unseren 24/7 Support verlassen können.</div> </div> </a> </div> <div class="col-md-4"> <a href="/de-de/produkte-systeme-l%c3%b6sungen/software-bestandsverwaltung-lagersoftware" class="mod-teaser__box"> <figure class="mod-teaser__box__figure"> <picture class="h-ratio h-ratio16-9"> <img alt="SynQ Lagerverwaltungssystem für effiziente Lagerporzesse. " src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/software/synq/synq-logo.png?rev=ae9fede5c0f24a43a4bbd2d31b091e46&w=1400&hash=3BD3FBEB5829D38FAAF96E7CA937E6BB" loading=lazy srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/software/synq/synq-logo.png?rev=ae9fede5c0f24a43a4bbd2d31b091e46&w=767&hash=4C544B4DABFDA79363D0D90D69FE18C1 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/software/synq/synq-logo.png?rev=ae9fede5c0f24a43a4bbd2d31b091e46&w=1400&hash=3BD3FBEB5829D38FAAF96E7CA937E6BB 1400w" sizes="(min-width: 1px) 93.75vw" /> </picture> </figure> <div class="mod-teaser__box__content"> <div class="a-teaser-headline"> <h4 class="content__headline">Integrierte Softwarelösung</h4> </div> <div class="p2 content__text">Erkennen Sie, wie unsere vorkonfigurierten Softwaremodule den Unterschied in Ihrem Lager ausmachen.</div> </div> </a> </div> <div class="col-md-4"> <a href="/de-de/%c3%bcber-swisslog/leistungen-logistik-roboterisierung/industrie-40/weg-zu-industrie-40" class="mod-teaser__box"> <figure class="mod-teaser__box__figure"> <picture class="h-ratio h-ratio16-9"> <img alt="Industrie 4.0-Intralogistik im digitalen Zeitalter und Internet of Things" src="/-/media/swisslog/images/logistics-warehouse-distribution-automation/industry-40/way-to-industry-40.jpg?rev=b5e16202b8a74177b9e121f8bc42a778&w=1400&hash=97FA3278EF63FC7C5328E3BFA6E2A871" loading=lazy srcset="/-/media/swisslog/images/logistics-warehouse-distribution-automation/industry-40/way-to-industry-40.jpg?rev=b5e16202b8a74177b9e121f8bc42a778&w=767&hash=F4C3311EF24D144E4DCA1FA007CEED41 767w, /-/media/swisslog/images/logistics-warehouse-distribution-automation/industry-40/way-to-industry-40.jpg?rev=b5e16202b8a74177b9e121f8bc42a778&w=1400&hash=97FA3278EF63FC7C5328E3BFA6E2A871 1400w" sizes="(min-width: 1px) 93.75vw" /> </picture> </figure> <div class="mod-teaser__box__content"> <div class="a-teaser-headline"> <h4 class="content__headline">Industrie 4.0</h4> </div> <div class="p2 content__text">Sorgen auch Sie mit den Industrie 4.0 Lösungen von Swisslog für eine intelligentere Lagerverwaltung.</div> </div> </a> </div> </div> </article> </div> </div> </main> <div class="l-footer "> <div class="mod mod-footer skin-footer-swisslog"> <div class="container mod-footer__container"> <div class="mod-footer__top"> <div class="row"> <div class="col-lg-6 col-xl-5"> <div class="newsletter"> Für News & Einladungen anmelden </div> </div> <div class="col-lg-6 col-xl-7"> <form action="/de-de/kontakt/newsletter-formular" method="get" class="a-inlineForm"> <input name="mail" type="text" class="p1 a-inlineForm__input" placeholder="Ihre E-Mail-Adresse" /> <button type="submit" class="a-inlineForm__btn"> <span class="icon-chevron-right-24"></span> </button> </form> <div class="mod-footer__top__social"> <ul class="list-unstyled social__list"> <li> <a 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