AWSサポート・問い合わせ対応 | AWS総合支援

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<div class="p-menu-card__body"> <h3 class="p-menu-card__heading"> <span>Snowflake</span> </h3> <p class="p-menu-card__desc">マネージドDWH</p> <i class="c-icon -chevron -size_s"></i> </div> </a> </div> <div class="p-home-row -section_1"> <div class="p-grid -col-4 -xs-col-1 -gap-y_32 -s-gap-x-40"> <div class="p-grid__item p-home-service"> <h3 class="c-heading -lvl_3 -home-service-more"> <img src="/wp-content/uploads/2024/03/icon_data-utilization.svg" loading="lazy" alt="データ活用" width="28" height="28"> <span>データ活用</span> </h3> <ul class="p-home-service__list"> <li> <a href="/partner/alteryx/"> <i class="c-icon -chevron -size_s"></i> <span>Alteryx</span> </a> </li> <li> <a href="/partner/looker/"> <i class="c-icon -chevron -size_s"></i> <span>Looker</span> </a> </li> <li> <a href="/partner/fivetran/"> <i class="c-icon -chevron -size_s"></i> <span>Fivetran</span> </a> </li> <li> <a href="/partner/tableau/"> <i class="c-icon -chevron -size_s"></i> <span>Tableau</span> </a> </li> <li> <a 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class="p-nav__text u-text-hover-in">事例</span> <img src="/wp-content/themes/cmn/assets/images/icon_down-arrow.svg" loading="lazy" alt="" width="7" height="7" style="margin-left: 2px;"> </a> <div class="p-header-more__hover-handler-full h_casestudy"> <nav class="p-header-more__menu-full h_casestudy"> <div class="p-header-more__bottom-navigation"> <ul> <li><a href="/case-category/"><i class="c-icon -chevron -size_s"></i>事例をカテゴリで探す</a></li> <li><a href="/cases/"><i class="c-icon -chevron -size_s"></i>事例一覧へ</a></li> </ul> </div> <div class="p-home-casestudy"> <div class="p-home-casestudy__head"> <div> <h3 class="p-home-casestudy__headding">カテゴリー</h3> <div class="p-row p-grid -col-2 -gap-8"> <a class="p-home-casestudy__head-list" href="/cases/category/aws/"><i class="c-icon -chevron -size_s"></i><span>AWS</span></a> <a class="p-home-casestudy__head-list" href="/cases/category/line/"><i class="c-icon -chevron -size_s"></i><span>LINE</span></a> <a class="p-home-casestudy__head-list" href="/cases/category/data-analytics/"><i class="c-icon -chevron -size_s"></i><span>データ分析</span></a> <a class="p-home-casestudy__head-list" href="/cases/category/mobile-apps/"><i class="c-icon -chevron -size_s"></i><span>モバイルアプリ</span></a> <a class="p-home-casestudy__head-list" href="/cases/category/saas/"><i class="c-icon -chevron -size_s"></i><span>SaaS</span></a> <a class="p-home-casestudy__head-list" href="/cases/category/iot/"><i class="c-icon -chevron -size_s"></i><span>IoT</span></a> <a class="p-home-casestudy__head-list" href="/cases/category/ai/"><i class="c-icon -chevron -size_s"></i><span>AI</span></a> <a class="p-home-casestudy__head-list" href="/cases/category/organization/"><i class="c-icon -chevron -size_s"></i><span>組織支援</span></a> </div> </div> <div> <h3 class="p-home-casestudy__headding">業界</h3> <div class="p-row p-grid -col-4 -gap-8"> <a class="p-home-casestudy__head-list" href="/cases/industry/internet/"><i class="c-icon -chevron 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class="p-home-casestudy__service"> <h3 class="p-home-casestudy__headding">注目サービス</h3> <div class="p-home-casestudy__tag"> <a class="" href="/cases/service/costcut/"><span>コスト削減</span></a> <a class="" href="/cases/service/aws-migration/"><span>AWS移行</span></a>  <a class="" href="/cases/service/security/"><span>セキュリティ対策支援</span></a> <a class="" href="/cases/service/insource/"><span>内製化支援</span></a> <a class="" href="/cases/service/devops/"><span>DevOps支援</span></a> <a class="" href="/cases/service/data-analytics/"><span>データ基盤構築</span></a> <div class="p-home-casestudy__service-button"><a href="/case-category/"><i class="c-icon -chevron -size_s"></i><span>すべて見る</span></a></div> </div> </div> <div class="p-home-casestudy__pickup"> <h3 class="p-home-casestudy__headding">ピックアップ事例</h3> <div class="p-row p-grid -col-3 -gap_24"> <a class="p-home-casestudy__pickup-card" href="/cases/bourbon/"> <div class="p-home-casestudy__pickup-card-thumbnail"><img loading="lazy" src="/wp-content/uploads/2024/01/231017_classmethod_0082-768x324.jpg" width="768" height="324" alt=""></div> <div class="p-home-casestudy__pickup-card-content"> <span class="p-home-casestudy__pickup-card-text">多種多様な蓄積データを集約するデータ分析基盤。創立100年に実現するDX改革の基礎を構築</span> <span class="p-home-casestudy__pickup-card-client">株式会社ブルボン</span> </div> </a> <a class="p-home-casestudy__pickup-card" href="/cases/kokuyo/"> <div class="p-home-casestudy__pickup-card-thumbnail"><img loading="lazy" src="/wp-content/uploads/2024/01/YK206062-768x324.jpg" width="768" height="324" alt=""></div> <div class="p-home-casestudy__pickup-card-content"> <span class="p-home-casestudy__pickup-card-text">「KOKUYO DIGITAL ACADEMY」生成AI環境の構築支援〜デジタル人材教育・実践プログラムとカルチャーを技術で下支え〜</span> <span class="p-home-casestudy__pickup-card-client">コクヨ株式会社</span> </div> </a> <a class="p-home-casestudy__pickup-card" href="/cases/starbucks/"> <div class="p-home-casestudy__pickup-card-thumbnail"><img loading="lazy" src="/wp-content/uploads/2020/10/6b3874725397a6c5e988c1a3239c989c-1-768x324.jpg" width="768" height="324" alt="スターバックスコーヒージャパン株式会社"></div> <div class="p-home-casestudy__pickup-card-content"> <span class="p-home-casestudy__pickup-card-text">AWS×マーケティング活用からモバイルオーダーアプリまで包括的に技術支援</span> <span class="p-home-casestudy__pickup-card-client">スターバックスコーヒージャパン株式会社</span> </div> </a> </div> </div> </div> </nav> </div> </div> </li> <li class="menu-item menu-item-type-custom menu-item-object-custom"> <div class="p-header-more big_menu" tabindex="0" style="width: 85px;"> <a class="p-nav__link -seminar" href="/seminar/"> <span class="p-nav__text u-text-hover-in">セミナー</span> <img src="/wp-content/themes/cmn/assets/images/icon_down-arrow.svg" loading="lazy" alt="" width="7" height="7" style="margin-left: 2px;"> </a> <div class="p-header-more__hover-handler-full h_seminar"> <nav class="p-header-more__menu-full h_seminar"> <div class="p-header-more__bottom-navigation"> <ul> <li><a href="/seminar/"><i class="c-icon -chevron -size_s"></i>セミナー一覧へ</a></li> </ul> </div> <div class="p-header-more__top-content"> <ul class="p-row -list p-grid -col-3 -gap-60_48"><li class="p-grid__item"><a class="p-card -event" href="https://classmethod.jp/seminar/241203_splunk_webinar/" target="_self"> <div class="p-card__thumbnail"> <img loading="lazy" src="https://classmethod.jp/wp-content/uploads/2024/11/241203_splunkcloud_w1200h630.png" width="1200" height="630" alt="セミナー「【ウェビナー】ログを活用していますか？SIEMのユースケースと導入効果をSplunk Cloudで解説！」のイメージ画像" class="p-card__thumbnail-image" > </div> <div class="p-card__row -date"> <time class="p-card__date" datetime="2024-12-03">2024.12.03</time> <span class="p-event-state -entry">受付中</span> </div> <span class="p-card__name"><i class="c-icon -primary -chevron"></i>【ウェビナー】ログを活用していますか？SIEMのユースケースと導入効果をSplunk Cloudで解説！</span> </a></li><li class="p-grid__item"><a class="p-card -event" href="https://classmethod.jp/seminar/241204_zendesk_webinar/" target="_self"> <div 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<time class="p-card__date" datetime="2024-12-10">2024.12.10</time> <span class="p-event-state -entry">受付中</span> </div> <span class="p-card__name"><i class="c-icon -primary -chevron"></i>【ウェビナー】AWS re:Invent ふりかえりビジネス活用にむけた最新動向キャッチアップ</span> </a></li></ul> </div> <div class="p-grid -col-4 -xs-col-1 -s-gap-8"> <div class="c-button -megamenu"><a href="/seminar/#section-aws"><img src="/wp-content/uploads/2023/11/icon1_8.png"><span>AWS関連のセミナー</span><i class="c-icon -chevron"></i></a></div> <div class="c-button -megamenu"><a href="/seminar/#section-other"><img src="/wp-content/uploads/2023/11/icon1_9.png"><span>その他のセミナー</span><i class="c-icon -chevron"></i></a></div> <div class="c-button -megamenu"><a href="/seminar/#section-on-demand"><img src="/wp-content/uploads/2023/11/icon1_7.png"><span>オンデマンドセミナー</span><i class="c-icon -chevron"></i></a></div> <div class="c-button -megamenu"><a href="/seminar/#section-conference"><img src="/wp-content/uploads/2023/11/icon1_6.png"><span>各種相談会</span><i class="c-icon -chevron"></i></a></div> </div> </nav> </div> </div> </li> <li class="menu-item -ellipsis"> <div class="p-header-more big_menu" tabindex="0" style="width: 85px;"> <a class="p-nav__link -partner" href="/company/"> <span class="p-nav__text u-text-hover-in">会社情報</span> <img src="/wp-content/themes/cmn/assets/images/icon_down-arrow.svg" loading="lazy" alt="" width="7" height="7" style="margin-left: 2px;"> </a> <div class="p-header-more__hover-handler-full h_partner"> <nav class="p-header-more__menu-full h_partner"> <div class="p-header-more__bottom-navigation"> <ul> <li><a href="/company/"><i class="c-icon -chevron -size_s"></i>会社情報一覧へ</a></li> </ul> </div> <div class="p-grid -col-3 -xs-col-1 -s-gap-8"> <div class="c-button -megamenu"><a href="/company/overview/"><img src="/wp-content/uploads/2024/03/icon_sales.svg" alt="会社概要"><span>会社概要</span><i class="c-icon -chevron"></i></a></div> <div class="c-button -megamenu"><a href="/news/"><img 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class="-open_label">メニュー</span> <span class="-close_label">閉じる</span> </button> <main class="l-content-container -aws"> <nav class="p-breadcrumbs -border -aws"> <ul class="p-breadcrumbs__inner"> <li class="p-breadcrumbs__item"> <a class="p-breadcrumbs__text" href="https://classmethod.jp/aws/"><span class="u-text-hover-in">TOP</span></a> </li>  <li class="p-breadcrumbs__item"><a itemprop="item" href="https://classmethod.jp/aws/services/" class="p-breadcrumbs__text archive post-aws-service-archive" ><span itemprop="name" class="u-text-hover-in">サービス</span></a><meta itemprop="position" content="1"></li><li class="p-breadcrumbs__item"><span itemprop="name" class="p-breadcrumbs__text post post-aws-service current-item">AWSサポート・問い合わせ対応</span><meta itemprop="position" content="2"></li> </ul> </nav><div class="l-block -w860 -pt_s -pb_0"> <div class="l-block__inner"> <div class="p-detail-head"> <div class="p-detail-head__content"> <h1 class="c-heading -lvl_1">AWSサポート・問い合わせ対応</h1> <p class="c-sentence -gray u-xs-mt-20 u-s-mt-20">エンタープライズ相当のAWSのサポートを手数料無料でご提供します。</p> </div> </div> <div class="p-cattop-mv-action -align_left"> <a href="/download/aws/" class="c-button-round -border -w200"> <span>資料請求</span> <i class="c-icon -size_xs -arrow"></i> </a> <a href="#iframe-form" class="c-button-round -accent -w200"> <span>お問い合わせ</span> <i class="c-icon -size_xs -arrow"></i> </a> </div> </div> </div> <style> .-service-detail .l-block__inner:first-child { --pt-inner: 3rem; } </style> <div class="l-features"> <ul> <li> <figure> <img src="/wp-content/uploads/2023/03/icon_invoice_01.png" alt="" width="140" height="140" loading="lazy"> </figure> <p>AWS利用費7%オフ</p> </li> <li> <figure> <img src="/wp-content/uploads/2023/03/icon_common_valuation.png" alt="" width="140" height="140" loading="lazy"> </figure> <p>AWS支援実績<br>4,000社以上</p> </li> <li> <figure> <img src="/wp-content/uploads/2023/03/icon_common_certification-.png" alt="" width="140" height="140" loading="lazy"> </figure> <p>AWSトップエンジニア<br>国内最多数</p> </li> <li> <figure> <img src="/wp-content/uploads/2023/03/icon_invoice_03.png" alt="" width="140" height="140" loading="lazy"> </figure> <p>強固な<br>セキュリティ設定</p> </li> <li> <figure> <img src="/wp-content/uploads/2023/03/icon_invoice_04.png" alt="" width="140" height="140" loading="lazy"> </figure> <p>エンタープライズ相応<br>のサポート</p> </li> </ul> </div> <div class="l-block -w860 -service-detail"> <div class="l-block__inner"> <div class="p-content-area"> <div class="acf-blocks"> <ul class="p-anchor"> <li> <a href="#section-onayami" class="c-button -anchor"> <i class="c-icon -chevron -roate_90"></i> <span>お悩み</span> </a> </li> <li> <a href="#section-service" class="c-button -anchor"> <i class="c-icon -chevron -roate_90"></i> <span>サービス</span> </a> </li> <li> <a href="#section-support" class="c-button -anchor"> <i class="c-icon -chevron -roate_90"></i> <span>サポート実績</span> </a> </li> <li> <a href="#section-feature" class="c-button -anchor"> <i class="c-icon -chevron -roate_90"></i> <span>特長</span> </a> </li> <li> <a href="#section-seminar" class="c-button -anchor"> <i class="c-icon -chevron -roate_90"></i> <span>相談会</span> </a> </li> </ul> </div> <h2 class="wp-block-heading" id="section-onayami"><strong>こんなお悩みはありませんか？</strong></h2> <div class="acf-blocks"> <ul class="c-check-list"> <li>AWSの利用に関して技術的な問い合わせ先が欲しい</li> <li>24時間365日、障害がおきた時に確実に連絡できる相談先が欲しい</li> <li>AWSの有償サポートに加入したいが予算はおさえたい</li> <li>AWSとの様々な申請のやりとりが煩雑で難しい</li> <li>英語 / タイ語 / 韓国語で問い合わせしたい</li> </ul> </div> <div class="p-info-block -process"> <div class="p-info-block__inner"> <div class="c-image"> <img decoding="async" loading="lazy" width="80" height="80" src="https://classmethod.jp/wp-content/themes/cmn/assets/images/assist_module_icon.webp" alt=""> </div> <div class="p-info-block__content"> <h3 class="p-info-block__title">24時間365日体制のAWSサポートをご提供します</h3> </div> </div> </div> <p>AWSの提供しているドキュメントだけではなく、年間約2万件の対応実績で蓄積された大量のナレッジも活用してサポートを行います。クラスメソッドはAWSとエンタープライズサポートを契約しているため、必要に応じて社内のテクニカルサポートエンジニアとAWSが連携して問題を解決します。</p> <figure class="wp-block-image size-large"><img loading="lazy" decoding="async" width="1024" height="244" src="/wp-content/uploads/2023/03/img_support-1024x244.png" alt="カスタマサポート例" class="wp-image-17775" srcset="https://classmethod.jp/wp-content/uploads/2023/03/img_support-1024x244.png 1024w, https://classmethod.jp/wp-content/uploads/2023/03/img_support-300x71.png 300w, https://classmethod.jp/wp-content/uploads/2023/03/img_support-768x183.png 768w, https://classmethod.jp/wp-content/uploads/2023/03/img_support-1536x366.png 1536w, https://classmethod.jp/wp-content/uploads/2023/03/img_support.png 1738w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure> <div class="wp-block-columns is-layout-flex wp-container-core-columns-layout-1 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <figure class="wp-block-image aligncenter size-full is-resized"><img loading="lazy" decoding="async" width="260" height="260" src="/wp-content/uploads/2023/03/icon_common_24hours.png" alt="" class="wp-image-17102" style="width:130px;height:130px" srcset="https://classmethod.jp/wp-content/uploads/2023/03/icon_common_24hours.png 260w, https://classmethod.jp/wp-content/uploads/2023/03/icon_common_24hours-150x150.png 150w" sizes="(max-width: 260px) 100vw, 260px" /></figure> <h3 class="wp-block-heading -small">24時間365日のサポート</h3> <p>海外も含めた3リージョン体制で24時間365日のサポートを手数料無料でご提供しています。</p> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <figure class="wp-block-image aligncenter size-full is-resized"><img loading="lazy" decoding="async" width="260" height="260" src="/wp-content/uploads/2023/03/icon_common_certification-.png" alt="" class="wp-image-17217" style="width:130px;height:130px" srcset="https://classmethod.jp/wp-content/uploads/2023/03/icon_common_certification-.png 260w, https://classmethod.jp/wp-content/uploads/2023/03/icon_common_certification--150x150.png 150w" sizes="(max-width: 260px) 100vw, 260px" /></figure> <h3 class="wp-block-heading -small">全メンバーがAWS資格を保有</h3> <p>サポートチームは全員AWS認定試験に合格したメンバーのみで構成されています。</p> </div> </div> <div class="wp-block-columns is-layout-flex wp-container-core-columns-layout-2 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <figure class="wp-block-image aligncenter size-full is-resized"><img loading="lazy" decoding="async" width="260" height="260" src="/wp-content/uploads/2023/03/icon_common_account-1.png" alt="" class="wp-image-17103" style="width:130px;height:130px" srcset="https://classmethod.jp/wp-content/uploads/2023/03/icon_common_account-1.png 260w, https://classmethod.jp/wp-content/uploads/2023/03/icon_common_account-1-150x150.png 150w" sizes="(max-width: 260px) 100vw, 260px" /></figure> <h3 class="wp-block-heading -small">支援アカウント25,000以上の実績</h3> <p>これまで支援してきたAWSアカウントは25,000以上。多数の支援実績があるからこそ、さまざまな課題に対応できます。</p> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <figure class="wp-block-image aligncenter size-full is-resized"><img loading="lazy" decoding="async" width="260" height="260" src="/wp-content/uploads/2023/03/icon_common_support.png" alt="" class="wp-image-17123" style="width:130px;height:130px" srcset="https://classmethod.jp/wp-content/uploads/2023/03/icon_common_support.png 260w, https://classmethod.jp/wp-content/uploads/2023/03/icon_common_support-150x150.png 150w" sizes="(max-width: 260px) 100vw, 260px" /></figure> <h3 class="wp-block-heading -small">AWSサポートへのエスカレーション</h3> <p>お客様は個別にAWSの有償サポートを契約することなく、障害対応や各種申請代行を受けることができます。</p> </div> </div> <h2 class="wp-block-heading" id="section-service"><strong>クラスメソッドにできること</strong></h2> <h3 class="wp-block-heading">テクニカルサポート</h3> <p>AWSに関する技術的なお問い合わせ、ベストエフォートでのサードパーティアプリケーション（一般的なOS、DB、Webサーバー）、発生している障害については24時間365日体制で対応します。</p> <figure class="wp-block-table"><table><tbody><tr><td>受付方法</td><td>Webフォーム・電話<sup>*</sup>1</td></tr><tr><td>受付・対応時間</td><td>24時間365日受付・対応<sup>*</sup>2</td></tr><tr><td>初回受付応答時間</td><td>一般的なガイダンス: SLA 24 時間以内<br>システム障害: SLA 12 時間以内<br>本番システムの障害: SLA 4 時間以内<br>本番システムのダウン: SLA 1 時間以内 / SLO 30分以内<sup>*</sup>3</td></tr><tr><td>対応内容</td><td>・AWSサービスや機能に対するお問合せ<br>・サードパーティアプリに関するお問合せ<br>・お問い合わせに関するマネジメントコンソールを使用したお客様環境の確認・調査<br>・障害に関するお問い合わせ</td></tr><tr><td>障害通知関連</td><td>・AWS大規模障害<br>・AWSからのセキュリティインシデント連絡受信<br>・AWSからのメンテナンス連絡受信</td></tr><tr><td>対応言語</td><td>日本語、英語、韓国語、タイ語</td></tr></tbody></table><figcaption class="wp-element-caption">※1 障害時等の緊急の場合は電話での対応が可能です（日本語のみ）。通常の技術的な質問等はWebフォームにて受け付けています。<br>※2 タイ語・韓国語での対応は各国のビジネスタイムに準じます。<br>※3 クラスメソッドメンバーズプレミアムサービス加入中のアカウントが対象です。</figcaption></figure> <h3 class="wp-block-heading">カスタマーサポート</h3> <p>メンバーズに関する請求・契約変更、AWS上限緩和申請、新規AWSアカウント発行などテクニカルサポート以外の問い合わせについて対応します。AWSの申請や手続きに不慣れな方や、経理ご担当者様も安心してお問い合わせいただけます。</p> <figure class="wp-block-table"><table><tbody><tr><td>受付方法</td><td>Webフォーム</td></tr><tr><td>受付・対応時間</td><td>日本時間平日9時～18時<sup>*</sup>1<br>※受付は24時間365日</td></tr><tr><td>対応内容</td><td>・AWS アカウント追加<br>・メンバーズサービス契約プラン変更<br>・メンバーズサービスオプション契約・変更<br>・請求・利用料金に関する質問<br>・AWS制限解除、上限緩和申請代行</td></tr><tr><td>作業依頼<sup>※</sup></td><td>・リザーブドインスタンス・Savings Plansの代理購入<br>・IAM ユーザー作成<br>・SSL / TLS証明書の代理購入</td></tr><tr><td>対応言語</td><td>日本語、英語、韓国語、タイ語</td></tr></tbody></table><figcaption class="wp-element-caption">※ プレミアムサービスへの加入が必要になります。<br>※1 タイ語・韓国語での対応は各国にビジネスタイムに準じます。</figcaption></figure> <h2 class="wp-block-heading" id="section-support"><strong>サポート実績</strong></h2> <p>年間の対応件数は19,829件、顧客満足度は97%とお客様に評価いただきました。AWSに関する技術的なお問い合わせや、やってみたけどうまく動かないといったお問い合わせについても、AWSマネージメントコンソールからお客様環境を確認・調査して回答するなどお客様に寄り添って対応します。</p> <div class="wp-block-columns is-layout-flex wp-container-core-columns-layout-3 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <figure class="wp-block-image aligncenter size-full is-resized"><img loading="lazy" decoding="async" width="260" height="260" src="/wp-content/uploads/2023/03/icon_common_support.png" alt="" class="wp-image-17123" style="object-fit:cover;width:130px;height:130px" srcset="https://classmethod.jp/wp-content/uploads/2023/03/icon_common_support.png 260w, https://classmethod.jp/wp-content/uploads/2023/03/icon_common_support-150x150.png 150w" sizes="(max-width: 260px) 100vw, 260px" /></figure> <h4 class="wp-block-heading has-text-align-center">年間対応件数<br>19,829件</h4> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <figure class="wp-block-image aligncenter size-full is-resized"><img loading="lazy" decoding="async" width="260" height="260" src="/wp-content/uploads/2023/03/icon_common_valuation.png" alt="" class="wp-image-17127" style="object-fit:cover;width:130px;height:130px" srcset="https://classmethod.jp/wp-content/uploads/2023/03/icon_common_valuation.png 260w, https://classmethod.jp/wp-content/uploads/2023/03/icon_common_valuation-150x150.png 150w" sizes="(max-width: 260px) 100vw, 260px" /></figure> <h4 class="wp-block-heading has-text-align-center">顧客満足度<br>97％</h4> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow"> <figure class="wp-block-image aligncenter size-full is-resized"><img loading="lazy" decoding="async" width="260" height="260" src="/wp-content/uploads/2023/03/icon_common_clock.png" alt="" class="wp-image-17107" style="object-fit:cover;width:130px;height:130px" srcset="https://classmethod.jp/wp-content/uploads/2023/03/icon_common_clock.png 260w, https://classmethod.jp/wp-content/uploads/2023/03/icon_common_clock-150x150.png 150w" sizes="(max-width: 260px) 100vw, 260px" /></figure> <h4 class="wp-block-heading has-text-align-center">緊急問合せ平均返答時間<br>23.5分</h4> </div> </div> <p>※2022/8〜2022/12実績</p> <div class="cm-box cm-box-color"> <h2 class="cm-ttl cm-ttl-large">お客様の声</h2> <div class="cm-body"> <p>AWSサポートをご利用いただいたお客様の声です。</p> <ul class="cm-list cm-list-voice"> <li>問い合わせに対するレスポンスが迅速であり、的確。またサポート外の範囲についてもアドバイスを頂けて大変助かっております。</li> <li>サポート体制がしっかりしており、困ったことに対し早めの対応をしてもらえ、満足しています。</li> <li>サポート対応について、AWSとの迅速な連携をいただいたり、緊急事象への適切な対応に満足しています。</li> <li>AWSの知識は乏しいですが、何かあれば問い合わせが可能なので心強いです。</li> <li>他社のワークアラウンド事例などもこちらから依頼する前にご提示いただき、結果的に早期のサービス回復をすることができました。</li> <li>無事にAmazonSESの導入が完了致しました。ありがとうございます。</li> <li>迅速柔軟に対応いただき、無事大規模ライブ配信を乗り切ることができました。誠にありがとうございました。</li> <li>もともと聞きたかったことはもちろん、それ以上に情報をいただけ、理解が深まりました。とても感謝しております。</li> <li>事実だけでなく、「～だと思われる」といったナレッジに基づいた推測もご提供頂き、今後の方針検討に非常に役立たせていただきました。ありがとうございました。</li> </ul> </div> </div> <div class="acf-blocks p-row -s-40_xs-20"> <div class="p-service_module -aws"> <div class="p-service_module__inner"> <h2 class="p-service_module__heading">AWS総合支援サービスクラスメソッドメンバーズ</h2> <div class="p-service_module__text"><p>AWS活用における請求代行から構築支援、運用保守まで総合的に支援します。</p> </div> <a href="/aws/services/members/" class="p-service_module__button c-button-round -size_s -border"> <span>詳細はこちら</span> <i class="c-icon -size_xs -arrow"></i> </a> <div class="c-image p-service_module__img"> <img decoding="async" loading="lazy" src="https://classmethod.jp/wp-content/uploads/2023/03/logo_members.png" width="293" height="204" alt="" > </div> </div> </div> </div> <h2 class="wp-block-heading"><strong>クラスメソッドの特長</strong></h2> <div class="wp-block-columns is-layout-flex wp-container-core-columns-layout-4 wp-block-columns-is-layout-flex"> <div class="wp-block-column sp_hide is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:33.33%"> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="560" height="680" src="/wp-content/uploads/2023/04/img_services_about_01.jpg" alt="" class="wp-image-18651" srcset="https://classmethod.jp/wp-content/uploads/2023/04/img_services_about_01.jpg 560w, https://classmethod.jp/wp-content/uploads/2023/04/img_services_about_01-247x300.jpg 247w" sizes="(max-width: 560px) 100vw, 560px" /></figure> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:66.66%"> <h3 class="wp-block-heading">お客様の成功を追求できる<br>組織体制</h3> <p>AWSとの戦略的協業や各種資格を取得したエンジニア、豊富な実績を通じて培われた業界・事業への知見、海外拠点との時差を活用した24時間サポートと多言語対応など、高い技術力と支援体制を兼ね備えています。国内外のSaaS製品も豊富に取り扱いがあり、課題解決に向けて技術や手段の制約を受けることなく最適な道筋をご提案できます。</p> </div> </div> <div class="wp-block-columns is-layout-flex wp-container-core-columns-layout-5 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:33.33%"> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="560" height="680" src="/wp-content/uploads/2023/03/img_services_about_02-1.png" alt="" class="wp-image-18644" srcset="https://classmethod.jp/wp-content/uploads/2023/03/img_services_about_02-1.png 560w, https://classmethod.jp/wp-content/uploads/2023/03/img_services_about_02-1-247x300.png 247w" sizes="(max-width: 560px) 100vw, 560px" /></figure> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:66.66%"> <h3 class="wp-block-heading">成果と技術力に裏付けられた<br>高い提案力</h3> <p>小売、製造、金融、官公庁など、業界を問わず4,000社以上でのプロジェクト実績があります。社内に事例が蓄積しているからこそ、課題に対して生きた解決方法を提示できます。社員の7割を構成するエンジニア間での情報共有や質問、意見交換もさかんなため、ご相談いただいた背景も踏まえて幅広い技術提案が可能です。</p> </div> </div> <div class="wp-block-columns is-layout-flex wp-container-core-columns-layout-6 wp-block-columns-is-layout-flex"> <div class="wp-block-column sp_hide is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:33.33%"> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="560" height="680" src="/wp-content/uploads/2023/04/img_services_about_03.jpg" alt="" class="wp-image-18650" srcset="https://classmethod.jp/wp-content/uploads/2023/04/img_services_about_03.jpg 560w, https://classmethod.jp/wp-content/uploads/2023/04/img_services_about_03-247x300.jpg 247w" sizes="(max-width: 560px) 100vw, 560px" /></figure> </div> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:66.66%"> <h3 class="wp-block-heading">IT投資の成果を早める<br>内製化サポート</h3> <p>ビジネスの成長には、導入後の運用・改善を繰り返すことが大切です。クラスメソッドは技術支援だけでなく、DevOpsメソッドにおけるトレーニングやオンサイトコーチングなども実施できます。お客様自身が自動化や開発手法を身につけ、改善し続けられるように、技術と仕組みづくりの両面からサポートします。</p> </div> </div> <div class="wp-block-columns is-layout-flex wp-container-core-columns-layout-7 wp-block-columns-is-layout-flex"> <div class="wp-block-column is-layout-flow wp-block-column-is-layout-flow" style="flex-basis:33.33%"> <figure class="wp-block-image size-full"><img loading="lazy" decoding="async" width="560" height="680" src="/wp-content/uploads/2023/03/img_services_about_04-1.png" alt="" class="wp-image-18642" 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