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</script> <style> /* BODY BACKGROUND */ /* BODY BACKGROUND */ /* BODY BACKGROUND */ /* BODY BACKGROUND */ /* BODY BACKGROUND */ body, .layout-content.status.status-api .section .example-container .example-opener .color-secondary, .grouped-items-selector, .layout-content.status.status-full-history .history-nav a.current, div[id^="subscribe-modal"] .modal-footer, div[id^="subscribe-modal"], div[id^="updates-dropdown"] .updates-dropdown-section, #uptime-tooltip .tooltip-box { background-color:#FFFFFF; } #uptime-tooltip .pointer-container .pointer-smaller { border-bottom-color:#FFFFFF; } /* PRIMARY FONT COLOR */ /* PRIMARY FONT COLOR */ /* PRIMARY FONT COLOR */ /* PRIMARY FONT COLOR */ body.status, .color-primary, .color-primary:hover, .layout-content.status-index .status-day .update-title.impact-none a, .layout-content.status-index .status-day .update-title.impact-none a:hover, .layout-content.status-index .timeframes-container .timeframe.active, .layout-content.status-full-history .month .incident-container .impact-none, .layout-content.status.status-index .incidents-list .incident-title.impact-none a, .incident-history .impact-none, .layout-content.status .grouped-items-selector.inline .grouped-item.active, .layout-content.status.status-full-history .history-nav a.current, .layout-content.status.status-full-history .history-nav a:not(.current):hover, div[id^="subscribe-modal"] .modal-header .close, .grouped-item-label, #uptime-tooltip .tooltip-box .tooltip-content .related-events .related-event a.related-event-link { color:#121B31; } .layout-content.status.status-index .components-statuses .component-container .name { color:#121B31; color:rgba(18,27,49,.8); } /* SECONDARY FONT COLOR */ /* SECONDARY FONT COLOR */ /* SECONDARY FONT COLOR */ /* SECONDARY FONT COLOR */ small, .layout-content.status .table-row .date, .color-secondary, .layout-content.status .grouped-items-selector.inline .grouped-item, .layout-content.status.status-full-history .history-footer .pagination a.disabled, .layout-content.status.status-full-history .history-nav a, #uptime-tooltip .tooltip-box .tooltip-content .related-events #related-event-header { color:#7D8597; } /* BORDER COLOR */ /* BORDER COLOR */ /* BORDER COLOR */ /* BORDER COLOR */ /* BORDER COLOR */ /* BORDER COLOR */ body.status .layout-content.status .border-color, hr, .tooltip-base, .markdown-display table, div[id^="subscribe-modal"], #uptime-tooltip .tooltip-box { border-color:#FFFFFF; } div[id^="subscribe-modal"] .modal-footer, .markdown-display table td { border-top-color:#FFFFFF; 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} .layout-content.status.status-index .unresolved-incident.impact-minor .updates, .layout-content.status.status-index .scheduled-incidents-container { border-color:#5C677D; } /* CSS BLUES */ /* CSS BLUES */ /* CSS BLUES */ /* CSS BLUES */ /* CSS BLUES */ /* CSS BLUES */ .layout-content.status.status-index .status-day .update-title.impact-maintenance a, .layout-content.status.status-index .status-day .update-title.impact-maintenance a:hover, .layout-content.status.status-index .page-status.status-maintenance, .layout-content.status.status-index .unresolved-incident.impact-maintenance .incident-title, .layout-content.status.status-index .scheduled-incidents-container .tab { background-color:#4C60F6; } .layout-content.status-index .components-statuses .component-container.status-blue:after, .layout-content.status-full-history .month .incident-container .impact-maintenance, .layout-content.status-incident .incident-name.impact-maintenance, .layout-content.status.status-index .incidents-list .incident-title.impact-maintenance a, .status-blue .icon-indicator, .incident-history .impact-maintenance, .components-container .component-inner-container.status-blue .component-status, .components-container .component-inner-container.status-blue .icon-indicator { color:#4C60F6; } .layout-content.status.status-index .unresolved-incident.impact-maintenance .updates, .layout-content.status.status-index .scheduled-incidents-container { border-color:#4C60F6; } /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ .layout-content.status.status-index .page-status.status-none { background-color:#00D0B4; } .layout-content.status-index .components-statuses .component-container.status-green:after, .status-green .icon-indicator, .components-container .component-inner-container.status-green .component-status, .components-container .component-inner-container.status-green .icon-indicator { color:#00D0B4; } /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ a, a:hover, .layout-content.status-index .page-footer span a:hover, .layout-content.status-index .timeframes-container .timeframe:not(.active):hover, .layout-content.status-incident .subheader a:hover { color:#00D0B4; } .flat-button, .masthead .updates-dropdown-container .show-updates-dropdown, .layout-content.status-full-history .show-filter.open { background-color:#00D0B4; } /* CUSTOM COLOR OVERRIDES FOR UPTIME SHOWCASE */ .components-section .components-uptime-link { color: #7d8597; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .legend-item { color: #7d8597; opacity: 1; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .legend-item.light { color: #7d8597; opacity: 1; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .spacer { background: #7d8597; opacity: 1; } </style>  <link rel="stylesheet" type="text/css" href="//dka575ofm4ao0.cloudfront.net/page_display_customizations-custom_css_externals/55683/external20210206-63-opcryz.css">  <script crossorigin="anonymous" src="https://cdnjs.cloudflare.com/polyfill/v3/polyfill.js"></script>    <meta name="twitter:card" content="summary"> <meta name="twitter:site"> <meta name="twitter:creator"> <meta name="robots" content="noindex,nofollow"> <meta property="og:type" content="article"> <meta property="og:url" content="https://status.bazaarvoice.com/incidents/ydds1gq355zn"> <meta property="og:image" content="https://dka575ofm4ao0.cloudfront.net/assets/logos/favicon-2b86ed00cfa6258307d4a3d0c482fd733c7973f82de213143b24fc062c540367.png"> <meta property="og:title" content="Feeds system update"> <meta property="og:description"> </head> <body class="status incident status-minor"> <style> /* BODY BACKGROUND */ /* BODY BACKGROUND */ /* BODY BACKGROUND */ /* BODY BACKGROUND */ /* BODY BACKGROUND */ body, .layout-content.status.status-api .section .example-container .example-opener .color-secondary, .grouped-items-selector, .layout-content.status.status-full-history .history-nav a.current, div[id^="subscribe-modal"] .modal-footer, div[id^="subscribe-modal"], div[id^="updates-dropdown"] .updates-dropdown-section, #uptime-tooltip .tooltip-box { background-color:#FFFFFF; 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} .markdown-display table td + td, .markdown-display table th + th { border-left-color:#FFFFFF; } div[id^="subscribe-modal"] .modal-header, #uptime-tooltip .pointer-container .pointer-larger { border-bottom-color:#FFFFFF; } #uptime-tooltip .tooltip-box .outage-field { /* Generate the background-color for the outage-field from the css_body_background_color and css_border_color. For the default background (#ffffff) and default css_border_color (#e0e0e0), use the luminosity of the default background with a magic number to arrive at the original outage-field background color (#f4f5f7). I used the formula Target Color = Color * alpha + Background * (1 - alpha) to find the magic number of ~0.08. For darker css_body_background_color, luminosity values are lower so alpha trends toward becoming transparent (thus outage-field background becomes same as css_body_background_color). */ background-color: rgba(255,255,255,0.31); /* outage-field border-color alpha is inverse to the luminosity of css_body_background_color. 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} .layout-content.status.status-index .unresolved-incident.impact-critical .updates { border-color:#F03F5A; } /* CSS ORANGES */ /* CSS ORANGES */ /* CSS ORANGES */ /* CSS ORANGES */ /* CSS ORANGES */ /* CSS ORANGES */ .layout-content.status.status-index .status-day .update-title.impact-major a, .layout-content.status.status-index .status-day .update-title.impact-major a:hover, .layout-content.status.status-index .page-status.status-major, .layout-content.status.status-index .unresolved-incident.impact-major .incident-title { background-color:#F7AF00; } .layout-content.status-index .components-statuses .component-container.status-orange:after, .layout-content.status-full-history .month .incident-container .impact-major, .layout-content.status-incident .incident-name.impact-major, .layout-content.status.status-index .incidents-list .incident-title.impact-major a, .status-orange .icon-indicator, .incident-history .impact-major, .components-container .component-inner-container.status-orange .component-status, .components-container .component-inner-container.status-orange .icon-indicator { color:#F7AF00; } .layout-content.status.status-index .unresolved-incident.impact-major .updates { border-color:#F7AF00; } /* CSS YELLOWS */ /* CSS YELLOWS */ /* CSS YELLOWS */ /* CSS YELLOWS */ /* CSS YELLOWS */ /* CSS YELLOWS */ .layout-content.status.status-index .status-day .update-title.impact-minor a, .layout-content.status.status-index .status-day .update-title.impact-minor a:hover, .layout-content.status.status-index .page-status.status-minor, .layout-content.status.status-index .unresolved-incident.impact-minor .incident-title, .layout-content.status.status-index .scheduled-incidents-container .tab { background-color:#5C677D; } .layout-content.status-index .components-statuses .component-container.status-yellow:after, .layout-content.status-full-history .month .incident-container .impact-minor, .layout-content.status-incident .incident-name.impact-minor, .layout-content.status.status-index .incidents-list .incident-title.impact-minor a, .status-yellow .icon-indicator, .incident-history .impact-minor, .components-container .component-inner-container.status-yellow .component-status, .components-container .component-inner-container.status-yellow .icon-indicator, .layout-content.status.manage-subscriptions .confirmation-infobox .fa { color:#5C677D; } .layout-content.status.status-index .unresolved-incident.impact-minor .updates, .layout-content.status.status-index .scheduled-incidents-container { border-color:#5C677D; } /* CSS BLUES */ /* CSS BLUES */ /* CSS BLUES */ /* CSS BLUES */ /* CSS BLUES */ /* CSS BLUES */ .layout-content.status.status-index .status-day .update-title.impact-maintenance a, .layout-content.status.status-index .status-day .update-title.impact-maintenance a:hover, .layout-content.status.status-index .page-status.status-maintenance, .layout-content.status.status-index .unresolved-incident.impact-maintenance .incident-title, .layout-content.status.status-index .scheduled-incidents-container .tab { background-color:#4C60F6; } .layout-content.status-index .components-statuses .component-container.status-blue:after, .layout-content.status-full-history .month .incident-container .impact-maintenance, .layout-content.status-incident .incident-name.impact-maintenance, .layout-content.status.status-index .incidents-list .incident-title.impact-maintenance a, .status-blue .icon-indicator, .incident-history .impact-maintenance, .components-container .component-inner-container.status-blue .component-status, .components-container .component-inner-container.status-blue .icon-indicator { color:#4C60F6; } .layout-content.status.status-index .unresolved-incident.impact-maintenance .updates, .layout-content.status.status-index .scheduled-incidents-container { border-color:#4C60F6; } /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ /* CSS GREENS */ .layout-content.status.status-index .page-status.status-none { background-color:#00D0B4; } .layout-content.status-index .components-statuses .component-container.status-green:after, .status-green .icon-indicator, .components-container .component-inner-container.status-green .component-status, .components-container .component-inner-container.status-green .icon-indicator { color:#00D0B4; } /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ /* CSS LINK COLOR */ a, a:hover, .layout-content.status-index .page-footer span a:hover, .layout-content.status-index .timeframes-container .timeframe:not(.active):hover, .layout-content.status-incident .subheader a:hover { color:#00D0B4; } .flat-button, .masthead .updates-dropdown-container .show-updates-dropdown, .layout-content.status-full-history .show-filter.open { background-color:#00D0B4; } /* CUSTOM COLOR OVERRIDES FOR UPTIME SHOWCASE */ .components-section .components-uptime-link { color: #7d8597; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .legend-item { color: #7d8597; opacity: 1; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .legend-item.light { color: #7d8597; opacity: 1; } .layout-content.status .shared-partial.uptime-90-days-wrapper .legend .spacer { background: #7d8597; opacity: 1; } </style> <div class="layout-content status status-incident"> <div class="container"> <div class="page-title"> <div class="color-primary incident-name whitespace-pre-wrap impact-minor">Feeds system update</div> <div class="font-largest color-secondary subheader "> Incident Report for <a class="color-secondary" href="/">Bazaarvoice</a> </div> <a role="button" id="btn-subscribe-modal-ydds1gq355zn" class="flat-button subscribe-button" data-toggle="modal" href="#subscribe-modal-ydds1gq355zn">Subscribe to Updates</a> </div> <div class="incident-updates-container">   <div class="row update-row"> <div class="update-title span3 font-large"> Update </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 20th, 21st and 22nd within the expected timeframe. The process is currently ongoing, and no issues have been reported so far. We will provide an update at the specified time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 22nd, 2024, 7:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1732280402000"></span>Nov <var data-var='date'>22</var>, <var data-var='year'>2024</var> - <var data-var='time'>07:00</var> CST </div> </div> </div> <div class="row update-row"> <div class="update-title span3 font-large"> Update </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 20th and 21st within the expected timeframe. The bulk feeds scheduled for November 22nd are on track to be delivered by 2:00 AM CST on the same day. The process is currently ongoing, and no issues have been reported so far. We will provide an update at the specified time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 22nd, 2024, 7:00AM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1732240112000"></span>Nov <var data-var='date'>21</var>, <var data-var='year'>2024</var> - <var data-var='time'>19:48</var> CST </div> </div> </div> <div class="row update-row"> <div class="update-title span3 font-large"> Update </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 20th and 21st within the expected timeframe. The bulk feeds from November 22nd are on track to be delivered by November 22nd, 2:00 AM CST. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 21st, 2024, 7:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1732193396000"></span>Nov <var data-var='date'>21</var>, <var data-var='year'>2024</var> - <var data-var='time'>06:49</var> CST </div> </div> </div> <div class="row update-row"> <div class="update-title span3 font-large"> Update </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 18th, 19th and 20th within the expected timeframe. The bulk feeds from November 20th were been delivered within the expected timeframe. The bulk feeds from November 21st are on track to be delivered by November 21st, 2:00 AM CST. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 21st, 2024, 7:00AM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1732151964000"></span>Nov <var data-var='date'>20</var>, <var data-var='year'>2024</var> - <var data-var='time'>19:19</var> CST </div> </div> </div> <div class="row update-row"> <div class="update-title span3 font-large"> Monitoring </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 18th and 19th within the expected timeframe. The bulk feeds from November 20th are delayed by 6.5 hours and are expected to be delivered by November 20th, 8:30 AM CST. The bulk feeds from November 21st are on track to be delivered by November 21st, 2:00 AM CST. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 20th, 2024, 7:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1732107609000"></span>Nov <var data-var='date'>20</var>, <var data-var='year'>2024</var> - <var data-var='time'>07:00</var> CST </div> </div> </div> <div class="row update-row"> <div class="update-title span3 font-large"> Update </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">The bulk feeds from November 20th have experienced a delay of 6.5 hours and are now expected to be delivered by November 20th, 8:30 AM CST. The process is still ongoing, and no issues have been reported at this time. We will provide an update at the designated time or as soon as any new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 20th, 2024, 7:00AM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1732064766000"></span>Nov <var data-var='date'>19</var>, <var data-var='year'>2024</var> - <var data-var='time'>19:06</var> CST </div> </div> </div> <div class="row update-row"> <div class="update-title span3 font-large"> Update </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 18th and 19th within the expected timeframe. The bulk feeds from November 20th are delayed by 6.5 hours and are expected to be delivered by 20th Nov, 8:30 AM CST. Bazaarvoice confirms that the discrepancies in our system have been resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 19th, 2024, 7:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1732039002000"></span>Nov <var data-var='date'>19</var>, <var data-var='year'>2024</var> - <var data-var='time'>11:56</var> CST </div> </div> </div> <div class="row update-row"> <div class="update-title span3 font-large"> Update </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 18th and 19th within the expected timeframe. The bulk feeds from November 20th are delayed by 6.5 hours and are expected to be delivered by November 20th, 8:30AM CST. Bazaarvoice confirms that the discrepancies in our system have been resolved. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 20th, 2024, 12:00PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1732021130000"></span>Nov <var data-var='date'>19</var>, <var data-var='year'>2024</var> - <var data-var='time'>06:58</var> CST </div> </div> </div> <div class="row update-row"> <div class="update-title span3 font-large"> Update </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">As last verified by the team, processing are on track as of now and is expected to be delivered by 19th Nov, 8:00 AM UTC.<br /><br />Summary:The 17th feeds All feeds have been delivered.<br /><br />The 18th feeds All feeds have been delivered within the expected timeframe.<br /><br />The 19th feeds processing are on track as of now and is expected to be delivered by 19th Nov, 8:00 AM UTC.<br /><br /><b>NEXT UPDATE:</b><br />November 19th, 2024, 7:00 am CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1731984949000"></span>Nov <var data-var='date'>18</var>, <var data-var='year'>2024</var> - <var data-var='time'>20:55</var> CST </div> </div> </div> <div class="row update-row"> <div class="update-title span3 font-large"> Update </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 18th within the expected timeframe. The bulk feeds from November 19th are on track to be delivered tomorrow. Our engineering team has been analyzing discrepancies in our system since the incident was reported.<br />We expect this discrepancy to be resolved by tomorrow. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 18th, 2024, 9:00 PM CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1731961342000"></span>Nov <var data-var='date'>18</var>, <var data-var='year'>2024</var> - <var data-var='time'>14:22</var> CST </div> </div> </div> <div class="row update-row"> <div class="update-title span3 font-large"> Identified </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">Bazaarvoice has successfully delivered all bulk feeds from November 17th. The bulk feeds from November 18th are still on track to be delivered today. The Data Storage Team has been analyzing discrepancies in Athena since the incident was reported.<br />We expect this discrepancy to be resolved by tomorrow. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 18th, 2024, 3:00pm CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1731939545000"></span>Nov <var data-var='date'>18</var>, <var data-var='year'>2024</var> - <var data-var='time'>08:19</var> CST </div> </div> </div> <div class="row update-row"> <div class="update-title span3 font-large"> Update </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">Bazaarvoice is actively investigating the issue. The Bulk Team encountered cluster failures caused by inconsistent data in the Full Stash delivered on November 16, 2024.<br /><br />Summary: The platform-client dataset included in the November 16 Full Stash contained duplicate or inconsistent data, which led to failures in the bulk clusters.<br /><br />Impact: The delay in delivering today's bulk feeds has increased. Initially estimated at 16 hours, the delay has now extended to 22 hours due to these failures. The updated expected delivery time is November 18, 3:00 AM UTC.<br /><br /><b>NEXT UPDATE:</b><br />November 18th, 2024, 7:00 am CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1731890481000"></span>Nov <var data-var='date'>17</var>, <var data-var='year'>2024</var> - <var data-var='time'>18:41</var> CST </div> </div> </div> <div class="row update-row"> <div class="update-title span3 font-large"> Update </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">Bazaarvoice is preparing for the Bulk feeds system update on November 16th 00:00 CST. The export Feeds, DCE, and SEO feed will be delayed. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 17th, 2024, 7:00 pm CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1731708777000"></span>Nov <var data-var='date'>15</var>, <var data-var='year'>2024</var> - <var data-var='time'>16:12</var> CST </div> </div> </div> <div class="row update-row"> <div class="update-title span3 font-large"> Investigating </div> <div class="update-container span9"> <div class="update-body font-regular"> <span class="whitespace-pre-wrap">Bazaarvoice is preparing for the Bulk feeds system update on November 16th 00:00 CST. The export Feeds, DCE, and SEO feed will be delayed. We will provide an update at the designated time below or when new information becomes available.<br /><br /><b>NEXT UPDATE:</b><br />November 16th, 2024, 6:00 am CST<br /><br />[1270]<br /><br />If you have any questions, please contact Bazaarvoice Support via any of the methods included below:<br /><br /><b>PHONE:</b><br />AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free)<br />UNITED KINGDOM: 0800 368 0991 (toll-free)<br />FRANCE: 08 05 08 94 80 (toll free)<br />GERMANY: 0800 188 8904 (toll-free)<br />REST OF EMEA: +44(0)20 8080 1100, Option 4<br />AUSTRALIA: 1300 089 962 (toll-free)<br />APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4<br /><br /><b>SUPPORT COMMUNITY:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> from the homepage or help menu, and select "Open a Case" to submit a case with your question.<br /><br /><b>CHAT:</b><br />Sign in to <a href="https://portal.bazaarvoice.com">Portal</a>, select <b>Access the Support Community</b> and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)</span> </div> <div class="update-timestamp font-small color-secondary"> Posted <span class="ago" data-datetime-unix="1731679027000"></span>Nov <var data-var='date'>15</var>, <var data-var='year'>2024</var> - <var data-var='time'>07:57</var> CST </div> </div> </div>  <div class="components-affected font-small color-secondary border-color"> This incident affects: Legacy (PRR) Platform (Feed Processing) and Conversations Platform (Feed Processing). </div> </div> <div class="page-footer border-color font-small"> <a href="/"><span style="font-family:arial">←</span> Current Status</a> <span class="color-secondary powered-by"><a class="color-secondary" target="_blank" rel="noopener noreferrer nofollow" href="https://www.atlassian.com/software/statuspage?utm_campaign=status.bazaarvoice.com&utm_content=SP-notifications&utm_medium=powered-by&utm_source=inapp">Powered by Atlassian Statuspage</a></span> </div> </div> <div class="custom-footer-container">  <script src="https://cdn.cookielaw.org/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="013c3ee7-3c9c-488e-b27c-3d6445e309e4"></script> <script type="text/javascript"> function OptanonWrapper() { } </script>  <div style="color:#ffffff; padding:20px 45px 20px;">Key</div> </div> </div> <div class="modal hide fade modal-open-incident-subscribe" id="subscribe-modal-ydds1gq355zn" style="display: none" data-js-hook="incident-subscription-modal" role="dialog" aria-labelledby="incident-subscription-dialog-header" aria-describedby="incident-subscription-dialog-description" aria-modal="true"> <form class="modal-content" id="subscribe-form-ydds1gq355zn" action="/subscriptions/incident.json" accept-charset="UTF-8" data-remote="true" method="post"> <input type="hidden" name="incident_code" id="incident_code" value="ydds1gq355zn" autocomplete="off" /> <div class="modal-header"> <a href="#" data-dismiss="modal" class="close" data-js-hook="incident-modal-close" aria-label="close" role="button">×</a> <h4 id="incident-subscription-dialog-header"> Subscribe to Incident </h4> </div> <div class="modal-body"> <p style="margin-bottom:25px" id="incident-subscription-dialog-description"> Subscribe to updates for <strong>Feeds system update</strong> via email and/or text message. You'll receive email notifications when incidents are updated, and text message notifications whenever Bazaarvoice <strong>creates</strong> or <strong>resolves</strong> an incident. </p> <div class="control-group"> <label for="email-ydds1gq355zn">VIA EMAIL:</label> <div class="controls"> <input type="text" name="email" id="email-ydds1gq355zn" data-js-hook="email" class="full-width" /> </div> </div> <div class="control-group"> <label class="phone-country-code" for=phone-country-ydds1gq355zn>VIA SMS:</label> <div class="controls phone-number"> <div class="row"> <div id='phone-number-code-ydds1gq355zn' class="phone-country-wrapper"> <select name="phone_country" id="phone-country-ydds1gq355zn" data-js-hook="phone-country" class="span6 phone-country-dropdown"><option value="af" data-otp-enabled="false" >Afghanistan (+93)</option> <option value="al" data-otp-enabled="false" >Albania (+355)</option> <option value="dz" data-otp-enabled="false" >Algeria (+213)</option> <option value="as" data-otp-enabled="false" >American Samoa (+1)</option> <option value="ad" data-otp-enabled="false" >Andorra (+376)</option> <option value="ao" data-otp-enabled="false" >Angola (+244)</option> <option value="ai" data-otp-enabled="false" >Anguilla (+1)</option> <option value="ag" data-otp-enabled="false" >Antigua and Barbuda (+1)</option> <option value="ar" data-otp-enabled="false" >Argentina (+54)</option> <option value="am" data-otp-enabled="false" >Armenia (+374)</option> <option value="aw" data-otp-enabled="false" >Aruba (+297)</option> <option value="au" data-otp-enabled="false" >Australia/Cocos/Christmas Island (+61)</option> <option value="at" data-otp-enabled="false" >Austria (+43)</option> <option value="az" data-otp-enabled="false" >Azerbaijan (+994)</option> <option value="bs" data-otp-enabled="false" >Bahamas (+1)</option> <option value="bh" data-otp-enabled="false" >Bahrain (+973)</option> <option value="bd" data-otp-enabled="false" >Bangladesh (+880)</option> <option value="bb" data-otp-enabled="false" >Barbados (+1)</option> <option value="by" data-otp-enabled="false" >Belarus (+375)</option> <option value="be" data-otp-enabled="false" >Belgium (+32)</option> <option value="bz" data-otp-enabled="false" >Belize (+501)</option> <option value="bj" data-otp-enabled="false" >Benin (+229)</option> <option value="bm" data-otp-enabled="false" >Bermuda (+1)</option> <option value="bo" data-otp-enabled="false" >Bolivia (+591)</option> <option value="ba" data-otp-enabled="false" >Bosnia and Herzegovina (+387)</option> <option value="bw" data-otp-enabled="false" >Botswana (+267)</option> <option value="br" data-otp-enabled="false" >Brazil (+55)</option> <option value="bn" data-otp-enabled="false" >Brunei (+673)</option> <option value="bg" data-otp-enabled="false" >Bulgaria (+359)</option> <option value="bf" data-otp-enabled="false" >Burkina Faso (+226)</option> <option value="bi" data-otp-enabled="false" >Burundi (+257)</option> <option value="kh" data-otp-enabled="false" >Cambodia (+855)</option> <option value="cm" data-otp-enabled="false" >Cameroon (+237)</option> <option value="ca" data-otp-enabled="false" >Canada (+1)</option> <option value="cv" data-otp-enabled="false" >Cape Verde (+238)</option> <option value="ky" data-otp-enabled="false" >Cayman Islands (+1)</option> <option value="cf" data-otp-enabled="false" >Central Africa (+236)</option> <option value="td" data-otp-enabled="false" >Chad (+235)</option> <option value="cl" data-otp-enabled="false" >Chile (+56)</option> <option value="cn" data-otp-enabled="false" >China (+86)</option> <option value="co" data-otp-enabled="false" >Colombia (+57)</option> <option value="km" data-otp-enabled="false" >Comoros (+269)</option> <option value="cg" data-otp-enabled="false" >Congo (+242)</option> <option value="cd" data-otp-enabled="false" >Congo, Dem Rep (+243)</option> <option value="cr" data-otp-enabled="false" >Costa Rica (+506)</option> <option value="hr" data-otp-enabled="false" >Croatia (+385)</option> <option value="cy" data-otp-enabled="false" >Cyprus (+357)</option> <option value="cz" data-otp-enabled="false" >Czech Republic (+420)</option> <option value="dk" data-otp-enabled="false" >Denmark (+45)</option> <option value="dj" data-otp-enabled="false" >Djibouti (+253)</option> <option value="dm" data-otp-enabled="false" >Dominica (+1)</option> <option value="do" data-otp-enabled="false" >Dominican Republic (+1)</option> <option value="eg" data-otp-enabled="false" >Egypt (+20)</option> <option value="sv" data-otp-enabled="false" >El Salvador (+503)</option> <option value="gq" data-otp-enabled="false" >Equatorial Guinea (+240)</option> <option value="ee" data-otp-enabled="false" >Estonia (+372)</option> <option value="et" data-otp-enabled="false" >Ethiopia (+251)</option> <option value="fo" data-otp-enabled="false" >Faroe Islands (+298)</option> <option value="fj" data-otp-enabled="false" >Fiji (+679)</option> <option value="fi" data-otp-enabled="false" >Finland/Aland Islands (+358)</option> <option value="fr" data-otp-enabled="false" >France (+33)</option> <option value="gf" data-otp-enabled="false" >French Guiana (+594)</option> <option value="pf" data-otp-enabled="false" >French Polynesia (+689)</option> <option value="ga" data-otp-enabled="false" >Gabon (+241)</option> <option value="gm" data-otp-enabled="false" >Gambia (+220)</option> <option value="ge" data-otp-enabled="false" >Georgia (+995)</option> <option value="de" data-otp-enabled="false" >Germany (+49)</option> <option value="gh" data-otp-enabled="false" >Ghana (+233)</option> <option value="gi" data-otp-enabled="false" >Gibraltar (+350)</option> <option value="gr" data-otp-enabled="false" >Greece (+30)</option> <option value="gl" data-otp-enabled="false" >Greenland (+299)</option> <option value="gd" data-otp-enabled="false" >Grenada (+1)</option> <option value="gp" data-otp-enabled="false" >Guadeloupe (+590)</option> <option value="gu" data-otp-enabled="false" >Guam (+1)</option> <option value="gt" data-otp-enabled="false" >Guatemala (+502)</option> <option value="gn" data-otp-enabled="false" >Guinea (+224)</option> <option value="gy" data-otp-enabled="false" >Guyana (+592)</option> <option value="ht" data-otp-enabled="false" >Haiti (+509)</option> <option value="hn" data-otp-enabled="false" >Honduras (+504)</option> <option value="hk" data-otp-enabled="false" >Hong Kong (+852)</option> <option value="hu" data-otp-enabled="false" >Hungary (+36)</option> <option value="is" data-otp-enabled="false" >Iceland (+354)</option> <option value="in" data-otp-enabled="false" >India (+91)</option> <option value="id" data-otp-enabled="false" >Indonesia (+62)</option> <option value="iq" data-otp-enabled="false" >Iraq (+964)</option> <option value="ie" data-otp-enabled="false" >Ireland (+353)</option> <option value="il" data-otp-enabled="false" >Israel (+972)</option> <option value="it" data-otp-enabled="false" >Italy (+39)</option> <option value="jm" data-otp-enabled="false" >Jamaica (+1)</option> <option value="jp" data-otp-enabled="false" >Japan (+81)</option> <option value="jo" data-otp-enabled="false" >Jordan (+962)</option> <option value="ke" data-otp-enabled="false" >Kenya (+254)</option> <option value="kr" data-otp-enabled="false" >Korea, Republic of (+82)</option> <option value="xk" data-otp-enabled="false" >Kosovo (+383)</option> <option value="kw" data-otp-enabled="false" >Kuwait (+965)</option> <option value="kg" data-otp-enabled="false" >Kyrgyzstan (+996)</option> <option value="la" data-otp-enabled="false" >Laos (+856)</option> <option value="lv" data-otp-enabled="false" >Latvia (+371)</option> <option value="lb" data-otp-enabled="false" >Lebanon (+961)</option> <option value="ls" data-otp-enabled="false" >Lesotho (+266)</option> <option value="lr" data-otp-enabled="false" >Liberia (+231)</option> <option value="ly" data-otp-enabled="false" >Libya (+218)</option> <option value="li" data-otp-enabled="false" >Liechtenstein (+423)</option> <option value="lt" data-otp-enabled="false" >Lithuania (+370)</option> <option value="lu" data-otp-enabled="false" >Luxembourg (+352)</option> <option value="mo" data-otp-enabled="false" >Macao (+853)</option> <option value="mk" data-otp-enabled="false" >Macedonia (+389)</option> <option value="mg" data-otp-enabled="false" >Madagascar (+261)</option> <option value="mw" data-otp-enabled="false" >Malawi (+265)</option> <option value="my" data-otp-enabled="false" >Malaysia (+60)</option> <option value="mv" data-otp-enabled="false" >Maldives (+960)</option> <option value="ml" data-otp-enabled="false" >Mali (+223)</option> <option value="mt" data-otp-enabled="false" >Malta (+356)</option> <option value="mq" data-otp-enabled="false" >Martinique (+596)</option> <option value="mr" data-otp-enabled="false" >Mauritania (+222)</option> <option value="mu" data-otp-enabled="false" >Mauritius (+230)</option> <option value="mx" data-otp-enabled="false" >Mexico (+52)</option> <option value="mc" data-otp-enabled="false" >Monaco (+377)</option> <option value="mn" data-otp-enabled="false" >Mongolia (+976)</option> <option value="me" data-otp-enabled="false" >Montenegro (+382)</option> <option value="ms" data-otp-enabled="false" >Montserrat (+1)</option> <option value="ma" data-otp-enabled="false" >Morocco/Western Sahara (+212)</option> <option value="mz" data-otp-enabled="false" >Mozambique (+258)</option> <option value="na" data-otp-enabled="false" >Namibia (+264)</option> <option value="np" data-otp-enabled="false" >Nepal (+977)</option> <option value="nl" data-otp-enabled="false" >Netherlands (+31)</option> <option value="nz" data-otp-enabled="false" >New Zealand (+64)</option> <option value="ni" data-otp-enabled="false" >Nicaragua (+505)</option> <option value="ne" data-otp-enabled="false" >Niger (+227)</option> <option value="ng" data-otp-enabled="false" >Nigeria (+234)</option> <option value="no" data-otp-enabled="false" >Norway (+47)</option> <option value="om" data-otp-enabled="false" >Oman (+968)</option> <option value="pk" data-otp-enabled="false" >Pakistan (+92)</option> <option value="ps" data-otp-enabled="false" >Palestinian Territory (+970)</option> <option value="pa" data-otp-enabled="false" >Panama (+507)</option> <option value="py" data-otp-enabled="false" >Paraguay (+595)</option> <option value="pe" data-otp-enabled="false" >Peru (+51)</option> <option value="ph" data-otp-enabled="false" >Philippines (+63)</option> <option value="pl" data-otp-enabled="false" >Poland (+48)</option> <option value="pt" data-otp-enabled="false" >Portugal (+351)</option> <option value="pr" data-otp-enabled="false" >Puerto Rico (+1)</option> <option value="qa" data-otp-enabled="false" >Qatar (+974)</option> <option value="re" data-otp-enabled="false" >Reunion/Mayotte (+262)</option> <option value="ro" data-otp-enabled="false" >Romania (+40)</option> <option value="ru" data-otp-enabled="false" >Russia/Kazakhstan (+7)</option> <option value="rw" data-otp-enabled="false" >Rwanda (+250)</option> <option value="ws" data-otp-enabled="false" >Samoa (+685)</option> <option value="sm" data-otp-enabled="false" >San Marino (+378)</option> <option value="sa" data-otp-enabled="false" >Saudi Arabia (+966)</option> <option value="sn" data-otp-enabled="false" >Senegal (+221)</option> <option value="rs" data-otp-enabled="false" >Serbia (+381)</option> <option value="sc" data-otp-enabled="false" >Seychelles (+248)</option> <option value="sl" data-otp-enabled="false" >Sierra Leone (+232)</option> <option value="sg" data-otp-enabled="false" >Singapore (+65)</option> <option value="sk" data-otp-enabled="false" >Slovakia (+421)</option> <option value="si" data-otp-enabled="false" >Slovenia (+386)</option> <option value="za" data-otp-enabled="false" >South Africa (+27)</option> <option value="es" data-otp-enabled="false" >Spain (+34)</option> <option value="lk" data-otp-enabled="false" >Sri Lanka (+94)</option> <option value="kn" data-otp-enabled="false" >St Kitts and Nevis (+1)</option> <option value="lc" data-otp-enabled="false" >St Lucia (+1)</option> <option value="vc" data-otp-enabled="false" >St Vincent Grenadines (+1)</option> <option value="sd" data-otp-enabled="false" >Sudan (+249)</option> <option value="sr" data-otp-enabled="false" >Suriname (+597)</option> <option value="sz" data-otp-enabled="false" >Swaziland (+268)</option> <option value="se" data-otp-enabled="false" >Sweden (+46)</option> <option value="ch" data-otp-enabled="false" >Switzerland (+41)</option> <option value="tw" data-otp-enabled="false" >Taiwan (+886)</option> <option value="tj" data-otp-enabled="false" >Tajikistan (+992)</option> <option value="tz" data-otp-enabled="false" >Tanzania (+255)</option> <option value="th" data-otp-enabled="false" >Thailand (+66)</option> <option value="tg" data-otp-enabled="false" >Togo (+228)</option> <option value="to" data-otp-enabled="false" >Tonga (+676)</option> <option value="tt" data-otp-enabled="false" >Trinidad and Tobago (+1)</option> <option value="tn" data-otp-enabled="false" >Tunisia (+216)</option> <option value="tr" data-otp-enabled="false" >Turkey (+90)</option> <option value="tc" data-otp-enabled="false" >Turks and Caicos Islands (+1)</option> <option value="ug" data-otp-enabled="false" >Uganda (+256)</option> <option value="ua" data-otp-enabled="false" >Ukraine (+380)</option> <option value="ae" data-otp-enabled="false" >United Arab Emirates (+971)</option> <option value="gb" data-otp-enabled="false" >United Kingdom (+44)</option> <option value="us" data-otp-enabled="false" selected>United States (+1)</option> <option value="uy" data-otp-enabled="false" >Uruguay (+598)</option> <option value="uz" data-otp-enabled="false" >Uzbekistan (+998)</option> <option value="ve" data-otp-enabled="false" >Venezuela (+58)</option> <option value="vn" data-otp-enabled="false" >Vietnam (+84)</option> <option value="vg" data-otp-enabled="false" >Virgin Islands, British (+1)</option> <option value="vi" data-otp-enabled="false" >Virgin Islands, U.S. (+1)</option> <option value="ye" data-otp-enabled="false" >Yemen (+967)</option> <option value="zm" data-otp-enabled="false" >Zambia (+260)</option> <option value="zw" data-otp-enabled="false" >Zimbabwe (+263)</option></select> </div> </div> </div> <label class="sub-label" for="phone-number-ydds1gq355zn">Enter mobile number</label> <div class="controls phone-number" data-js-hook="modal-open-incident-subscribe-phone-number"> <div class="flex-container"> <input type="text" name="phone_number" id="phone-number-ydds1gq355zn" data-js-hook="phone-number" /> <input type="hidden" name="incident-code-ydds1gq355zn" id="incident-code-ydds1gq355zn" value="ydds1gq355zn" autocomplete="off" /> <a class="btn-change-number-incident" id="btn-change-number-incident-ydds1gq355zn" style="display: none;" data-incident-code="ydds1gq355zn" href="#"> Edit number </a> <a class="btn-subcriber-send-otp" id="btn-subcriber-send-otp-ydds1gq355zn" style="display: none;" data-incident-code="ydds1gq355zn" href="#"> Send OTP </a> </div> </div> <div class="sms-atl-error" id='sms-atl-error-ydds1gq355zn'></div> <div class="opt-container-section" id='otp-container-incident-ydds1gq355zn' style="display:none"> <label class="sub-label" for="otp">Enter the OTP sent</label> <div class="flex-container"> <input name="otp" id='otp-field-ydds1gq355zn' type="text" class="prepend" disabled> <a class="resend-otp" id="resend-otp-ydds1gq355zn" style="display: none;" data-incident-code="ydds1gq355zn" href="#"> Resend OTP </a> <span class="timer-incident" id='timer-incident-ydds1gq355zn' style="display:none"> in <span id='countdown-incident-ydds1gq355zn'>30</span> seconds</span> </div> <div class="info-row flex-container"> <div class="info-icon"><svg width="2vh" height="2vh" viewBox="0 0 21 21" version="1.1" xmlns="http://www.w3.org/2000/svg" xmlns:xlink="http://www.w3.org/1999/xlink" id="status-embed-svg-info-icon"> <defs> <path d="M2,12 C2,6.47666667 6.47666667,2 12,2 C17.5233333,2 22,6.47666667 22,12 C22,17.5233333 17.5233333,22 12,22 C6.47666667,22 2,17.5233333 2,12 Z M4,12 C4,16.4187638 7.58123617,20 12,20 C16.4187638,20 20,16.4187638 20,12 C20,7.58123617 16.4187638,4 12,4 C7.58123617,4 4,7.58123617 4,12 Z M11,11.0029293 C11,10.4490268 11.4438648,10 12,10 C12.5522847,10 13,10.4378814 13,11.0029293 L13,15.9970707 C13,16.5509732 12.5561352,17 12,17 C11.4477153,17 11,16.5621186 11,15.9970707 L11,11.0029293 Z M12,9 C11.4477153,9 11,8.55228475 11,8 C11,7.44771525 11.4477153,7 12,7 C12.5522847,7 13,7.44771525 13,8 C13,8.55228475 12.5522847,9 12,9 Z" id="path-info"></path> </defs> <g stroke="none" stroke-width="1" fill="none" fill-rule="evenodd"> <g transform="translate(-702.000000, -945.000000)"> <g id="global/info" transform="translate(700.500000, 943.500000)"> <mask id="mask-info" fill="white"> <use xlink:href="#path-info"></use> </mask> <use id="Combined-Shape" fill="#42526E" fill-rule="nonzero" xlink:href="#path-info"></use> <g id="Neutral-/-N000" mask="url(#mask-info)" fill-rule="evenodd"> <polygon points="0 24 24 24 24 0 0 0"></polygon> </g> </g> </g> </g> </svg> </div> <div>To receive SMS updates, please verify your number. To proceed with just email click ‘Subscribe’ </div> </div> </div> </div> </div> <div class="modal-footer incident-subscribe">  <button name="button" type="submit" class="flat-button cpt-button incident-subscribe-btn-captcha" id="subscribe-btn-ydds1gq355zn" onclick="submitCaptchaIncidentSubscribe(event)">Subscribe to Incident</button> <input type="hidden" name="captcha_error" id="captcha_error" value="false" autocomplete="off" /> <input type="hidden" name="g-recaptcha-response" id="g-recaptcha-response" value="false" autocomplete="off" /> <div class="terms_and_privacy_information left small">Message and data rates may apply. By subscribing you agree to the Atlassian <a target="_blank" rel="noopener" href="https://www.atlassian.com/legal/product-specific-terms#statuspage-specific-terms">Terms of Service</a>, and the Atlassian <a target="_blank" rel="noopener" href="https://www.atlassian.com/legal/privacy-policy">Privacy Policy</a>. This site is protected by reCAPTCHA and the Google <a target="_blank" rel="noopener" href="https://policies.google.com/privacy">Privacy Policy</a> and <a target="_blank" rel="noopener" data-js-hook="captcha-terms-of-service-link" href="https://policies.google.com/terms">Terms of Service</a> apply.</div> </div> </form> </div> <script> $(function () { const phoneNumberInputIncident = $('#phone-number-ydds1gq355zn'); const phoneCountrySelect = $('#phone-country-ydds1gq355zn'); const errorDiv = $('#sms-atl-error-ydds1gq355zn'); const phoneCountryDiv = $('#phone-number-code-ydds1gq355zn'); if(errorDiv.length){ function checkSelectedCountry() { const selectedCountry = phoneCountrySelect.val(); const isOtpEnabled = phoneCountryDiv.attr('data-otp-enabled') === 'true'; if(false && selectedCountry === 'sg') { // Replace 'SG' with the actual value representing Singapore in your select tag phoneNumberInputIncident.prop('disabled', true); errorDiv.html(`Due to new Singapore government regulations, we're currently not supporting text subscriptions in Singapore.<a href="https://community.atlassian.com/t5/Statuspage-articles/Attention-SMS-notifications-will-be-disabled-on-August-1st-2023/ba-p/2424398" target="_blank"> Learn more.</a> <br> Select another method to subscribe.`); } else { phoneNumberInputIncident.prop('readOnly', false); errorDiv.html(''); if(false){ $('#btn-change-number-incident-ydds1gq355zn').css('display', 'none'); $('#resend-otp-ydds1gq355zn').css('display', 'none'); $('#timer-incident-ydds1gq355zn').css('display', 'none'); if(isOtpEnabled){ $('#otp-container-incident-ydds1gq355zn').css('display', 'block'); $('#btn-subcriber-send-otp-ydds1gq355zn').css('display', 'block'); } else { $('#otp-container-incident-ydds1gq355zn').css('display', 'none'); $('#btn-subcriber-send-otp-ydds1gq355zn').css('display', 'none'); } } } } phoneCountrySelect.on('change', checkSelectedCountry); checkSelectedCountry(); } }); document.addEventListener('DOMContentLoaded', function() { const dropdowns = document.querySelectorAll('.phone-country-dropdown'); if (dropdowns.length > 0) { dropdowns.forEach(function(dropdown) { const dropdownId = dropdown.id; const incidentCode = dropdownId.split('-').pop(); const wrapperDiv = $('#phone-number-code-' + incidentCode); function updateOtpEnabledAttribute() { const selectedOption = dropdown.options[dropdown.selectedIndex]; const otpEnabled = selectedOption.getAttribute('data-otp-enabled'); wrapperDiv.attr('data-otp-enabled', otpEnabled); } dropdown.addEventListener('change', updateOtpEnabledAttribute); updateOtpEnabledAttribute(); }); } }); var countdownTimers = {}; var phoneNumberInputIncident = $('#phone-number-ydds1gq355zn'); var RESEND_TIMER = 30; $(function() { $('#subscribe-form-ydds1gq355zn').on('ajax:success', function(e, data, status, xhr){ var $form = $(this); var formId = $form.attr('id'); var incidentCode = formId.split('-').pop(); $('#btn-change-number-incident-' + incidentCode).css('display', 'block'); if ( $('#btn-change-number-incident-'+ incidentCode).css('display') !== 'none') { $('#btn-change-number-incident-'+ incidentCode).css('display', 'none'); $('#btn-subcriber-send-otp-'+ incidentCode).css('display', 'block'); $('#otp-container-incident-'+ incidentCode).css('display', 'block'); $('#resend-otp-'+ incidentCode).css('display', 'none'); $('#timer-incident-'+ incidentCode).css('display', 'none'); $('#phone-number-' + incidentCode).prop('readOnly', false); $('#otp-field-' + incidentCode).val('').prop('disabled', true); } if(countdownTimers){ clearInterval(countdownTimers[incidentCode]); } }); $('#btn-change-number-incident-ydds1gq355zn').on('click', function (e) { var incidentCode = $(this).data('incident-code'); showSendOTP(incidentCode); return false; }); $('#btn-subcriber-send-otp-ydds1gq355zn').on('click', function (e) { let incidentCode = $(this).data('incident-code'); let phoneNumber = $('#phone-number-' + incidentCode).val(); let countryCode = $('#phone-country-' + incidentCode).val(); let incidentCodeField = $('#incident-code-' + incidentCode).val(); sendOtpRequest(phoneNumber, countryCode, incidentCodeField, function (data, status) { var messageOptions = (data.type !== undefined && data.type !== null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); e.preventDefault(); if (data.type === 'success') { showChangeNumber(incidentCode); } }); }); $('#resend-otp-ydds1gq355zn').on('click', function(e) { let incidentCode = $(this).data('incident-code'); let phoneNumber = $('#phone-number-' + incidentCode).val(); let countryCode = $('#phone-country-' + incidentCode).val(); let incidentCodeField = $('#incident-code-' + incidentCode).val(); sendOtpRequest(phoneNumber, countryCode, incidentCodeField, function (data, status) { var messageOptions = (data.type !== undefined && data.type !== null) ? { cssClass: data.type } : {}; HRB.utils.notify(data.text, messageOptions); e.preventDefault(); disableResendIncident(incidentCode); if (data.type === 'success') { var display = $('#countdown-incident-' + incidentCode); startTimerIncident(RESEND_TIMER, display, incidentCode ); } }); }); }) function sendOtpRequest(phoneNumber, countryCode, incidentCode, onSuccess) { $.ajax({ type: 'POST', url: "/subscriptions/new-sms", data: { phone_number: phoneNumber, phone_country: countryCode, incident_code: incidentCode, type: 'resend' }, }).done(onSuccess); } function showChangeNumber(incidentCode) { $('#btn-change-number-incident-' + incidentCode).css('display', 'block'); $('#btn-subcriber-send-otp-' + incidentCode).css('display', 'none'); $('#otp-field-' + incidentCode).val('').prop('disabled', false); $('#phone-number-' + incidentCode).prop('readOnly', true); $('#resend-otp-'+ incidentCode).css('display', 'block'); var display = $('#countdown-incident-' + incidentCode); startTimerIncident(RESEND_TIMER, display, incidentCode) } function showSendOTP(incidentCode) { $('#btn-change-number-incident-' + incidentCode).css('display', 'none'); $('#btn-subcriber-send-otp-' + incidentCode).css('display', 'block'); $('#otp-field-' + incidentCode).val('').prop('disabled', true); $('#phone-number-' + incidentCode).prop('readOnly', false); $('#resend-otp-'+ incidentCode).css('display', 'none'); $('#timer-incident-'+ incidentCode).css('display', 'none'); clearInterval(countdownTimers[incidentCode]); } function startTimerIncident(duration, display, incidentCode){ var timerIncident = duration, seconds; clearInterval(countdownTimers[incidentCode]); countdownTimers[incidentCode] = setInterval(function () { seconds = parseInt(timerIncident % 60, 10); display.text(seconds); $('#timer-incident-'+ incidentCode).css('display', 'block'); if(--timerIncident < 0){ enableResendIncident(incidentCode); clearInterval(countdownTimers[incidentCode]); } }, 1000); disableResendIncident(incidentCode); } function enableResendIncident(incidentCode){ $('#resend-otp-' + incidentCode).css('color', ''); $('#resend-otp-' + incidentCode).css('pointer-events', ''); $('#timer-incident-'+ incidentCode).css('display', 'none'); } function disableResendIncident(incidentCode){ $('#resend-otp-' + incidentCode).css('color', 'grey'); $('#resend-otp-' + incidentCode).css('pointer-events', 'none'); } </script> <script src="https://dka575ofm4ao0.cloudfront.net/assets/status_manifest-6a7ae3a8e2e1b1e1d9466495faa0851c3f5fff938743f6501c900aa2a8792e8c.js"></script> <div id="cpt-notification-container"></div>  <script src="https://dka575ofm4ao0.cloudfront.net/assets/register_subscription_form-589b657fec607087fc5c740c568270907310bc4f6aaa20256e70f01b103025ca.js"></script> <script type="text/javascript"> $(function() { SP.currentPage.registerSubscriptionForm('email'); SP.currentPage.registerSubscriptionForm('sms'); }); $(function() { SP.currentPage.registerSubscriptionForm('ydds1gq355zn'); }); </script> <script src="https://dka575ofm4ao0.cloudfront.net/assets/status_common-c1b99d73ee7ab0fea796bd170723c1daac1381095a7dd7501a38ce6f333d86b3.js"></script> <script> SP.pollForChanges("/incidents/ydds1gq355zn.json"); </script> <script> $(function() { // docks custom footer var content = $('.layout-content > .container') , header = $('.custom-header-container') , footer = $('.custom-footer-container') if (!footer.length) { content.addClass('default-spacing'); } else { var screenHeight = $(window).outerHeight() , containerHeight = $('.layout-content > .container').outerHeight(true) || null , headerHeight = $('.custom-header-container').outerHeight(true) || null , footerHeight = $('.custom-footer-container').outerHeight(true) || null; if (screenHeight > containerHeight + footerHeight + headerHeight) { $('.layout-content > .container').css('padding-bottom', screenHeight - containerHeight - footerHeight - headerHeight); } } }); $(function() { $(document).on('ajax:complete', '.modal.in', function(e) { // Close the active modal. $('.modal.in').modal('hide'); }); }); $(function() { var timeDifference = function(previous) { var msPerMinute = 60 * 1000; var msPerHour = msPerMinute * 60; var msPerDay = msPerHour * 24; var msPerMonth = msPerDay * 30; var msPerYear = msPerDay * 365; var now = Date.now(); var elapsedMs = now - previous; var elapsed = Math.round(elapsedMs/msPerMinute); if (elapsed === 0) { return elapsedString(1) + ' minute ago. '; } else if (elapsed < 60) { return elapsedString(elapsed) + ' minute' + plural(elapsed) + ' ago. '; } elapsed = Math.round(elapsedMs/msPerHour); if (elapsed < 24) { return elapsedString(elapsed) + ' hour' + plural(elapsed) + ' ago. '; } elapsed = Math.round(elapsedMs/msPerDay); if (elapsed < 31) { return elapsedString(elapsed) + ' day' + plural(elapsed) + ' ago. '; } elapsed = Math.round(elapsedMs/msPerMonth); if (elapsed < 12) { return elapsedString(elapsed) + ' month' + plural(elapsed) + ' ago. '; } elapsed = Math.round(elapsedMs/msPerYear); return elapsedString(elapsed) + ' year' + plural(elapsed) + ' ago. '; }; var elapsedString = function(elapsed) { return '<var data-var="num">' + elapsed + '</var>' }; var plural = function(x) { return (x <= 1) ? '' : 's'; }; var relative_dates = $('span.ago'); relative_dates.each(function() { var $el = $(this); var time = $el.data("datetime-unix"); $el.html(timeDifference(time)); }) }); </script> <script> /** INITIALIZATION **/ var recaptchaIds = {} // Unfortunately there's no unique selectors on the parent divs that recaptcha adds. The first unique selector // is the iframe rendered 2 levels deep. So this waits until the iframes are added to the page, then finds // the parent div and sets the z index so that it'll render above our modals & dropdowns from the start. function setZIndex(captchaCount, startTime) { // bail after 10s just in case so we don't do this forever if something whaky happens if (new Date() - startTime > 10000) { return; } var iframes = document.querySelectorAll('iframe[title="recaptcha challenge"]'); if (iframes.length != captchaCount) { setTimeout(function() { setZIndex(captchaCount, startTime); }, 500); } for (var i = 0; i < iframes.length; i++) { // incident subscribe modal is 1050, so this has to be above that iframes[i].parentElement.parentElement.style.zIndex = "1100"; } } function updateCaptchaIframeTitle(captchaCount, startTime, updates=0) { if (new Date() - startTime > 10000 || captchaCount === updates) { return; } var iframesWithTitle = document.querySelectorAll('iframe[title="recaptcha challenge expires in two minutes"]'); if (iframesWithTitle.length != captchaCount) { setTimeout(function() { updateCaptchaIframeTitle(captchaCount, startTime, iframesWithTitle.length + updates); }, 500); } for (var i = 0; i < iframesWithTitle.length; i++) { iframesWithTitle[i].title = "recaptcha"; } } function addIncidentCaptcha() { var incidentCaptcha = document.createElement('div'); incidentCaptcha.setAttribute('id', 'subscribe-incident-recaptcha'); incidentCaptcha.setAttribute('class', 'g-recaptcha'); incidentCaptcha.setAttribute('data-sitekey', '6LcZ-b0UAAAAAENi956aWzynTT2ZJ80dGU3F80Op'); incidentCaptcha.setAttribute('data-callback', 'submitIncidentSubscriberSuccess'); incidentCaptcha.setAttribute('data-error-callback', 'submitIncidentSubscriberError'); incidentCaptcha.setAttribute('data-size', 'invisible'); document.body.appendChild(incidentCaptcha); var incidentCode = document.createElement('input'); incidentCode.setAttribute('type', 'hidden'); incidentCode.setAttribute('id', 'submit_incident_code'); document.body.appendChild(incidentCode); } var onloadCallback = function() { // if there is an incident, then add incident captcha element if (document.getElementsByClassName('modal-open-incident-subscribe').length > 0) { addIncidentCaptcha(); } var captchas = document.getElementsByClassName("g-recaptcha"); for(var i = 0; i < captchas.length; i++) { var elId = captchas[i].id; recaptchaIds[elId] = grecaptcha.enterprise.render(elId); } setZIndex(captchas.length, new Date()); updateCaptchaIframeTitle(captchas.length, new Date()); } /** SUBSCRIBE DROPDOWN */ // callbacks for captcha success function submitNewSubscriber(type, error) { if (error) document.querySelector('#subscribe-form-' + type + ' #captcha_error').value = 'true'; document.getElementById('subscribe-form-' + type).dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIds['subscribe-btn-' + type]); } function submitNewEmailSubscriber(token) { submitNewSubscriber('email'); } function submitNewSmsSubscriber(token) { submitNewSubscriber('sms'); } function submitNewWebhookSubscriber(token) { submitNewSubscriber('webhook'); } function submitIncidentSubscriber(token, error) { var incidentCode = document.getElementById('submit_incident_code').value; var incidentForm = document.getElementById('subscribe-form-' + incidentCode); incidentForm.querySelector('input[name="captcha_error"]').value = error; incidentForm.querySelector('input[name="g-recaptcha-response"]').value = token; incidentForm.dispatchEvent(new Event('submit', {bubbles: true, cancelable: true})); grecaptcha.enterprise.reset(recaptchaIds['subscribe-incident-recaptcha']); } function submitIncidentSubscriberSuccess(token) { submitIncidentSubscriber(token, 'false'); } // callbacks if we get captcha network errors function emailSubscriberCaptchaError(token) { submitNewSubscriber('email', true); } function smsSubscriberCaptchaError(token) { submitNewSubscriber('sms', true); } function webhookSubscriberCaptchaError(token) { submitNewSubscriber('webhook', true); } function submitIncidentSubscriberError(token) { submitIncidentSubscriber(token, 'true'); } // tracking clicks ['email', 'sms', 'webhook'].forEach(function(type) { var el = document.getElementById('subscribe-btn-' + type); el && el.addEventListener("click", function() { $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: type } }) }) }) // form submission success callbacks $('#subscribe-form-email').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('email').value = ''; } }); $('#subscribe-form-sms').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success' && data.otp_flow !== true) { SP.currentPage.updatesDropdown.hide(); document.getElementById('phone-number').value = ''; } }); $('#subscribe-form-webhook').on('ajax:success', function(e, data, status, xhr){ if (data.type === 'success') { SP.currentPage.updatesDropdown.hide(); document.getElementById('endpoint-webhooks').value = ''; document.getElementById('email-webhooks').value = ''; } }); $('a.subscribe').on('click', function() { document.body.style.overflow = "hidden"; document.body.style.height = "100vh"; }); $('div.modal-open-incident-subscribe').on('hidden', function(){ document.body.style.overflow = ""; document.body.style.height = ""; }); function submitCaptchaIncidentSubscribe(event) { var incidentCode = event.target.id.split('-')[2]; event.preventDefault(); $.ajax({ type: "POST", url: "/subscriptions/track_attempt", data: { type: 'incident' } }) document.getElementById('submit_incident_code').value = incidentCode; grecaptcha.enterprise.execute(recaptchaIds['subscribe-incident-recaptcha']); } </script> <script src='https://www.recaptcha.net/recaptcha/enterprise.js?onload=onloadCallback&render=explicit' async defer></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/common-814024cd42fea12d6fe1.chunk.js"></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/globals-0c851e8c6754c4375f64.chunk.js"></script> <script src="https://dka575ofm4ao0.cloudfront.net/packs/runtime-8a1984f6547cb712c8d9.js"></script> <script> window.addEventListener('load', function () { const urlParams = new URLSearchParams(window.location.search); const messageToken = urlParams.get('slack_message_token'); const channelName = escape(urlParams.get('channel_name')); if(!!messageToken) { switch(messageToken) { case 'slack_auth_error': HRB.utils.notify('The Slack authorization attempt was unsuccessful. Try again.', {cssClass:'error'}); break; case 'subscribers_disabled_error': HRB.utils.notify('Slack subscriptions are not enabled on this page.', {cssClass:'error'}); break; case 'direct_message_channel_error': HRB.utils.notify('Subscriptions aren’t supported in direct messages. Try subscribing again and choose a channel instead.', {cssClass:'error'}); break case 'duplicate_error': HRB.utils.notify("You're already subscribed to get Slack notifications in that channel.", {cssClass:'error'}); break; case 'duplicate_private_channel_error': HRB.utils.notify(`You're already subscribed to get Slack notifications in #${channelName}. 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