24/7 Global Technical Support

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h4{margin-bottom:0.625rem}.wysiwyg--case-success p a{text-decoration:none;color:#F05A22}.wysiwyg--case-success p+ul{margin-top:-1.25rem}.wysiwyg--case-success ul{margin-bottom:1.75rem}.wysiwyg--case-success ul li{list-style:none;position:relative;padding-left:1.25rem;margin-bottom:0.625rem;font-size:1rem;line-height:1.5rem;font-weight:400}@media (min-width: 48em){.wysiwyg--case-success ul li{font-size:1.125rem}}.wysiwyg--case-success ul li:before{width:0.3125rem;height:0.1875rem;display:block;content:'-';position:absolute;left:0}.chev-link{font-weight:500;color:#F05A22;text-decoration:none;position:relative;transition:.2s color;margin-bottom:0.25rem;display:inline-block}.chev-link:after{content:'';position:absolute;bottom:-0.1875rem;height:0.0625rem;right:1.25rem;left:0;transition:.2s background-color}.chev-link .icon-svg{transform:translateY(-0.0625rem) rotate(-90deg);stroke:#F05A22;width:1rem;height:0.625rem;vertical-align:middle;transition:.2s stroke}.chev-link:hover:after{background-color:#F05A22}.chev-link:active{color:#C64300}.chev-link:active:after{background-color:#C64300}.chev-link:active .icon-svg{stroke:#C64300}.fake-link{font-weight:500;color:#F05A22;position:relative;transition:.2s color;margin-bottom:0.25rem;display:inline-block}.fake-link:after{content:'';position:absolute;bottom:-0.1875rem;height:0.0625rem;right:1.25rem;left:0;transition:.2s background-color}.fake-link.fake-link--external{color:#F05A22}.fake-link.fake-link--external .icon-svg{stroke:#F05A22;transform:translateY(-0.0625rem) rotate(0)}.fake-link .icon-svg{transform:translateY(-0.0625rem) rotate(-90deg);stroke:#3d5dc0;width:1rem;height:0.625rem;vertical-align:middle;transition:.2s stroke}.fake-link:hover:after{background-color:#F05A22}.fake-link:active{color:#C64300}.fake-link:active:after{background-color:#C64300}.fake-link:active .icon-svg{stroke:#C64300}.indent-title{margin-bottom:3.125rem}@media (min-width: 74.375em){.indent-title{margin-bottom:5rem;display:grid;grid-template-columns:repeat(16, 1fr)}}.indent-title__title{margin-bottom:1.875rem;text-align:center}@media (min-width: 74.375em){.indent-title__title{grid-column:5 / span 8;text-align:center;align-self:center;margin-bottom:0}}.indent-title__btn-holder{text-align:center}@media (min-width: 74.375em){.indent-title__btn-holder{grid-column:12 / span 3;align-self:center;justify-self:flex-end}}.amount-counter{font-size:1rem}.xperience-main .template-banner__author-name a,.xperience-main .accordion a,.xperience-main p a{color:#F05A22;transition:.2s color;text-decoration:none}.xperience-main .template-banner__author-name a:hover,.xperience-main .accordion a:hover,.xperience-main p a:hover{text-decoration:underline}.xperience-main .template-banner__author-name a:active,.xperience-main .accordion a:active,.xperience-main p a:active{color:#6A2000;text-decoration:underline}.rta-intro{font-weight:500;padding:0 1.25rem;display:block}@media (min-width: 48em){.rta-intro{padding:0 2.5rem}}.btn{--color-bg: #F05A22;--color-bg-hover: #C64300;--color-bg-active: #6A2000;--color-text: #fff;--color-text-hover: #fff;--color-text-active: #fff;--color-border: transparent;--color-border-hover: transparent;--color-border-active: transparent;border:0;background:transparent;font-weight:normal;padding:0;outline:0;cursor:pointer;display:inline-block;font-family:"GT Walsheim",Helvetica,Arial,sans-serif;font-size:0.875rem;line-height:1rem;font-weight:500;text-align:center;text-decoration:none;padding-top:0.9375rem;padding-right:2rem;padding-bottom:0.9375rem;padding-left:2rem;border:1px solid;border-radius:24px;transition:background-color 0.3s ease-in-out, border-color 0.3s ease-in-out, color 0.3s ease-in-out;background-color:var(--color-bg);border-color:var(--color-border);color:var(--color-text)}.btn:hover{background-color:var(--color-bg-hover);border-color:var(--color-border-hover);color:var(--color-text-hover)}.btn:active{background-color:var(--color-bg-active);border-color:var(--color-border-active);color:var(--color-text-active)}.btn--small{font-size:0.875rem;padding-top:0.5rem;padding-right:1rem;padding-bottom:0.5rem;padding-left:1rem}.btn--circle{border-radius:50%;height:3.75rem;padding:0;width:3.75rem}.btn--primary{--color-bg: #F05A22;--color-bg-hover: #C64300;--color-bg-active: #6A2000;--color-text: #fff;--color-text-hover: #fff;--color-text-active: #fff;--color-border: rgba(0,0,0,0);--color-border-hover: rgba(0,0,0,0);--color-border-active: rgba(0,0,0,0)}.btn--secondary{--color-bg: rgba(0,0,0,0);--color-bg-hover: #C64300;--color-bg-active: #6A2000;--color-text: #F05A22;--color-text-hover: #fff;--color-text-active: #fff;--color-border: #F05A22;--color-border-hover: rgba(0,0,0,0);--color-border-active: rgba(0,0,0,0)}.btn--secondary-white{--color-bg: rgba(0,0,0,0);--color-bg-hover: #fff;--color-bg-active: #fff;--color-text: #fff;--color-text-hover: #000;--color-text-active: #000;--color-border: #fff;--color-border-hover: rgba(0,0,0,0);--color-border-active: rgba(0,0,0,0)}.btn--secondary-black{--color-bg: rgba(0,0,0,0);--color-bg-hover: #000;--color-bg-active: #000;--color-text: #000;--color-text-hover: #fff;--color-text-active: #fff;--color-border: #000;--color-border-hover: rgba(0,0,0,0);--color-border-active: rgba(0,0,0,0)}.btn[disabled]{background-color:#9f9396;color:#fff;cursor:not-allowed}.tag{--color-bg: #00B3FC;display:inline-block;font-family:"GT Walsheim",Helvetica,Arial,sans-serif;font-size:1rem;font-weight:500;text-align:center;text-decoration:none;color:#fff;padding-top:0.5rem;padding-right:1.25rem;padding-bottom:0.5rem;padding-left:1.25rem;border-radius:16px;background-color:var(--color-bg)}.tag--purple{--color-bg: #FF3691}.tag--rose{--color-bg: #FF3691}.tag--green{--color-bg: #FFBA31}.tag--yellow{--color-bg: #FFBA31}.tag--black{--color-bg: #FF4547}.tag--orange{--color-bg: #F05A22}.icon-svg{width:1.5rem;display:inline-block;vertical-align:top;fill:none;stroke:#F05A22;stroke-linecap:round;stroke-linejoin:round;stroke-width:0.125rem}.kentico-circle-icon .icon-circle{width:2.5rem;height:2.5rem;background-color:#F05A22;border-radius:40px;display:grid;justify-content:center;align-content:center}.kentico-circle-icon .icon-svg{width:1.5625rem;height:1.5625rem;fill:#fff;stroke:none}.kentico-circle-icon.kentico-circle-icon--bronze .icon-circle{background-color:#b07d2f}.kentico-circle-icon.kentico-circle-icon--silver .icon-circle{background-color:#007dbb}.kentico-circle-icon.kentico-circle-icon--gold .icon-circle{background-color:#fbb900}.kentico-circle-icon.kentico-circle-icon--white .icon-circle{background-color:#fff}.kentico-circle-icon.kentico-circle-icon--white .icon-svg{fill:#F05A22}.kentico-no-circle-icon .icon-svg{width:2.5rem;height:2.5rem;fill:#F05A22;stroke:none}.icon-play-plain{stroke:none}.icon-rose{stroke:none;fill:#F05A22}.icon-facebook,.icon-linkedin,.icon-share,.icon-twitter,.icon-youtube{stroke:none}@media (max-width: 63.99em){.body.is-active{height:100vh;position:fixed;top:0;overflow:hidden}.body.is-active .header{position:fixed;top:0}}.header{width:100%;display:flex;align-items:center;min-height:3.75rem;position:-webkit-sticky;position:sticky;top:0;left:0;right:0;border-bottom:1px solid #e7e4e5;background-color:#fff;z-index:99;transition:box-shadow 0.2s ease-in-out}@media (max-width: 63.99em){.header{padding-top:0.875rem;padding-bottom:0.875rem}}@media (min-width: 64em) and (max-width: 85.365em){.header{min-height:3.75rem}}@media (min-width: 85.375em){.header{min-height:4.5rem}}.header.scrolled{box-shadow:0 0.5rem 2rem rgba(16,33,60,0.25),0 0 0.5rem rgba(0,0,0,0.03)}.landing 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(min-width: 85.375em){.nav{margin-right:2.125rem}}@media (max-width: 63.99em){.nav{width:100%;height:100%;position:fixed;top:0;left:0;background-color:#fff;justify-content:center;z-index:99;display:flex;visibility:hidden;opacity:0;transition:opacity 0.2s ease-out, visibility 0.4s ease-out}.nav.is-active{visibility:visible;opacity:1;overflow-y:scroll}.nav.is-active::-webkit-scrollbar{display:none}.nav.is-active:before{width:100%;height:3.75rem;background-color:#fff;border-bottom:1px solid #cfc9ca;content:'';position:fixed;top:0;left:0;z-index:100}}@media (max-width: 63.99em) and (min-width: 64em){.nav.is-active:before{height:4.5rem}}.nav .nav__inner{position:relative;display:flex;justify-content:flex-end;align-content:center;align-items:center;text-align:center;padding-top:3.75rem;width:100%;height:100%;display:block}@media (min-width: 64em){.nav .nav__inner{padding-top:0;display:flex}}.nav .nav__inner .nav-cta{display:block;margin:1.5rem 0}@media (min-width: 64em){.nav .nav__inner .nav-cta{display:none}}.nav .nav__inner .nav-cta+.nav-cta{margin-top:0}.nav .nav__inner .nav-cta>.btn{display:inline-block;max-width:100%;min-width:15.625rem;margin-left:1.5rem;margin-right:1.5rem}@media (min-width: 64em){.nav .nav__inner .nav-cta>.btn{display:none}}.nav .nav__inner .nav-cta:last-child{padding-bottom:3rem}@media (max-width: 63.99em){.nav .nav__inner .nav-level-1:first-of-type{border-top:1px solid #cfc9ca}}.nav .nav__inner .nav-level-1.is-active .nav-link-primary{color:#F05A22}@media (min-width: 64em){.nav .nav__inner .nav-level-1.is-active .nav-link-primary:hover .icon-svg{stroke:#F05A22;color:#F05A22}}.nav .nav__inner .nav-level-1.is-active .nav-link-primary__icon .icon-svg{stroke:#000;color:#000}.nav .nav__inner .nav-level-1.is-active .nav-link-primary__icon:hover .icon-svg{stroke:#F05A22;color:#F05A22}.nav .nav__inner .nav-level-1.has-dropdown{position:relative}@media (min-width: 64em){.nav .nav__inner .nav-level-1.has-dropdown{cursor:default}}.nav .nav__inner 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li:last-child{background-color:#fff;border-bottom-right-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;overflow:hidden}.nav .nav__inner .nav-level-1 .nav__dropdown li:last-child a{border-radius:0 0 10px 10px}.nav .nav__inner .nav-level-1 .nav__dropdown li:last-child .nav-link-secondary{border-bottom:0}@media (max-width: 63.99em){.nav .nav__inner .nav-level-1 .nav__dropdown{opacity:0;visibility:hidden;display:none}.nav .nav__inner .nav-level-1 .nav__dropdown-content-rich{display:none}}.nav .nav__inner .nav-link-primary{display:block;position:relative;padding:2.625rem 1.25rem 2.625rem 0.5rem;font-size:0.875rem;line-height:1rem;font-weight:400;color:#000;text-decoration:none;transition:color 0.3s ease-in-out}.nav .nav__inner .nav-link-primary[href]:hover{color:#F05A22}.nav .nav__inner .nav-link-primary[href]:active{text-decoration:underline}@media (max-width: 63.99em){.nav .nav__inner .nav-link-primary{border-bottom:1px solid #e7e4e5;padding:1.25rem 3.625rem 1.25rem 1.25rem;text-align:left}.nav .nav__inner .nav-link-primary.is-open+.nav__dropdown{opacity:1;visibility:visible;display:block}.nav .nav__inner .nav-link-primary.is-open .icon-svg{transform:rotate(180deg)}}@media (min-width: 64em) and (max-width: 74.365em){.nav .nav__inner .nav-link-primary{padding-left:0}}@media (min-width: 64em) and (max-width: 85.365em){.nav .nav__inner .nav-link-primary{padding-top:1.375rem;padding-bottom:1.375rem}}@media (min-width: 74.375em){.nav .nav__inner .nav-link-primary{padding-left:1.5rem}}@media (max-width: 63.99em){.nav .nav__inner .nav-link-primary__icon{width:3.125rem;height:100%;position:absolute;right:0;top:0%;cursor:pointer}.nav .nav__inner .nav-link-primary__icon:hover{color:#F05A22}.nav .nav__inner .nav-link-primary__icon:hover .icon-svg{stroke:#F05A22}.nav .nav__inner .nav-link-primary__icon:before{content:'';position:absolute;left:0;top:0.5rem;width:0.0625rem;height:calc(100% - 1rem);background-color:#e7e4e5}}.nav .nav__inner .nav-link-secondary{font-size:0.875rem;line-height:1rem;width:100%;display:block;padding:1.5rem 2.5rem 1rem 2.5rem;color:#000;text-align:left;text-decoration:none;background-color:#fff;transition:background-color 0.2s ease-out}@media (min-width: 64em){.nav .nav__inner .nav-link-secondary{padding:0.75rem 2.5rem 0.75rem 2.5rem}}.nav .nav__inner .nav-link-secondary:hover{color:#F05A22}.nav .nav__inner .nav-link-secondary:active{text-decoration:underline}.nav .nav__inner .nav-link-secondary--current{color:#F05A22;text-decoration:underline}.nav .nav__inner .nav-link-secondary--on-path{color:#F05A22}@media (min-width: 64em){.nav .nav__inner .nav-content:first-child .nav-link-secondary{padding-top:2.5rem}.nav .nav__inner .nav-content:last-child .nav-link-secondary{padding-bottom:2.5rem}}.nav .nav__inner .nav-level-1--search-desktop{display:none}@media (min-width: 64em){.nav .nav__inner .nav-level-1--search-desktop{display:block}}.nav .nav__inner .nav-level-1--search-desktop .nav-link-search{min-width:3.75rem;display:block;padding:2.5rem 0;transition:color 0.3s ease-in-out}@media (min-width: 64em){.nav .nav__inner .nav-level-1--search-desktop .nav-link-search{min-width:2.5rem}}@media (min-width: 64em) and (max-width: 66.875em){.nav .nav__inner .nav-level-1--search-desktop .nav-link-search{min-width:2rem}}@media (min-width: 64em) and (max-width: 85.365em){.nav .nav__inner .nav-level-1--search-desktop .nav-link-search{padding:1.25rem 0}}@media (min-width: 74.375em){.nav .nav__inner .nav-level-1--search-desktop .nav-link-search{min-width:1.875rem}}@media (min-width: 85.375em){.nav .nav__inner .nav-level-1--search-desktop .nav-link-search{min-width:3.125rem}}.nav .nav__inner .nav-level-1--search-desktop .nav-link-search .icon-svg{stroke:#000;stroke-width:0.125rem;width:1.25rem;height:1.25rem}.nav .nav__inner .nav-level-1--search-desktop .nav-link-search:hover .icon-svg{stroke:#F05A22}.nav .nav__inner .nav-content--rich-content{display:flex;align-items:center;height:100%}.nav .nav__inner .nav-content--rich-content a{position:relative;display:flex;align-items:center;background-color:#fff;color:#000;flex-direction:column;justify-content:center;padding:2.5rem;text-decoration:none;z-index:1;height:100%}.nav .nav__inner .nav-content--rich-content a:hover .nav-content__cta{background-color:rgba(240,90,34,0.1)}.nav .nav__inner .nav-content--rich-content a:before{content:'';position:absolute;left:0;top:2.5rem;width:0.0625rem;height:calc(100% - 5rem);background-color:#e7e4e5}.nav .nav__inner .nav-content--rich-content .nav-content__image{display:inline-block;margin-bottom:1.25rem;border-radius:16px 16px 16px 4px}.nav .nav__inner .nav-content--rich-content .nav-content__description{font-size:0.75rem;line-height:0.875rem;margin:0.25rem 0 0 0;text-align:center}.nav .nav__inner .nav-content--rich-content .nav-content__cta{display:flex;align-items:center;color:#F05A22;font-size:0.75rem;line-height:0.875rem;font-weight:500;justify-content:center;margin-top:0.625rem;margin-bottom:0;text-decoration:none;padding:0.5rem 1rem;text-transform:uppercase;border-radius:50px;transition:background-color 0.2s ease-out}.nav .nav__inner .nav-content--rich-content .nav-content__cta .icon-svg{position:static !important;margin-bottom:0;margin-left:0.25rem;opacity:1;transform:rotate(-90deg) !important;transform-origin:center center;height:0.75rem}.nav .nav__inner .nav-content--rich-content+.nav-content--rich-content a:before{content:'';position:absolute;top:-0.0625rem;left:0;display:block;background:#f3f1f2;background-clip:content-box;box-sizing:border-box;height:0.125rem;padding:0 1.5625rem;width:100%;z-index:2}@media (max-width: 63.99em){.nav .nav__inner .nav__dropdown{border-bottom:1px solid #e7e4e5}}@media (min-width: 64em){.nav .nav__inner .nav__dropdown{display:flex;padding-top:0;transform:translate(-1rem, -0.5rem);position:absolute;opacity:0;visibility:hidden;z-index:99;will-change:opacity;transition:opacity 0.15s ease-out, visibility 0.15s ease-out}.nav .nav__inner .nav__dropdown-content{flex:50% 1;min-width:14.375rem}.nav .nav__inner .nav__dropdown-content-rich{display:block;flex:50% 1;min-width:17.5rem}}@media (min-width: 85.375em){.nav .nav__inner .nav__dropdown{transform:translate(-1rem, -1.5rem)}}.nav .nav__dropdown-bg{display:none}@media (min-width: 64em){.nav .nav__dropdown-bg{width:0;height:0;max-height:0;border-radius:10px;display:flex;justify-content:center;background-color:#fff;box-shadow:#cfc9ca 0 0 1.25rem;position:absolute;top:0;opacity:0;transition:opacity 0.1s ease-out, transform 0.2s ease-out}.nav .nav__dropdown-bg.is-open{opacity:1;max-height:32rem}}@media (min-width: 64em){.nav .trigger-enter .nav-link-primary{color:#F05A22}.nav .trigger-enter .nav__dropdown{opacity:1;visibility:visible}}.header__mobile-icons{display:flex;z-index:99}@media (min-width: 64em){.header__mobile-icons{display:none}}.header__mobile-icons .search{display:flex;transition:color 0.3s ease-in-out}@media (max-width: 26.865em){.header__mobile-icons .search{padding-right:0}}.header__mobile-icons .search__link{display:flex;align-items:center;justify-content:center;padding:1rem;margin-top:-1rem;margin-bottom:-1rem;padding-right:0.5rem}.header__mobile-icons .search .icon-svg{stroke:#000;stroke-width:0.125rem;width:1.25rem;height:1.25rem}.header__mobile-icons .search:hover .icon-svg{stroke:#F05A22}.burger{--burger-height: 1rem;--burger-width: 1.25rem;--burger-line: 0.125rem;--burger-color: #000;--burger-duration: 0.6s;position:relative;display:block;cursor:pointer;height:var(--burger-height);justify-content:flex-end;margin-left:auto;transform:translateZ(0);width:var(--burger-width);z-index:100;margin:0.5rem}.burger:hover{--burger-color: #F05A22}.burger-wrapper{cursor:pointer;padding:1rem 0.875rem 1rem 0.875rem;margin-top:-1rem;margin-bottom:-1rem;margin-right:-1.5rem}.burger-wrapper:hover .burger{--burger-color: #F05A22}.burger__line{position:absolute;display:block;animation-direction:normal;animation-duration:0s;animation-fill-mode:forwards;background:var(--burger-color);border-radius:3px;height:var(--burger-line);transform-origin:center center;width:100%}.is-ready .burger__line{animation-duration:var(--burger-duration)}.burger__line--top{top:0;animation-name:burger-line-1-r}.is-active .burger__line--top{animation-name:burger-line-1-f;--burger-color: #F05A22}.burger__line--mid{top:50%;transform:translateY(-50%);animation-name:burger-line-2-r}.is-active .burger__line--mid{animation-name:burger-line-2-f;--burger-color: #F05A22}.burger__line--bottom{bottom:0;animation-name:burger-line-3-r}.is-active .burger__line--bottom{animation-name:burger-line-3-f;--burger-color: #F05A22}@keyframes burger-line-1-f{0%{transform:translateY(0)}50%{transform:translateY(calc(var(--burger-height) / 2)) translateY(-50%)}100%{transform:translateY(calc(var(--burger-height) / 2)) translateY(-50%) rotate(45deg)}}@keyframes burger-line-2-f{0%{opacity:1}50%{opacity:1}100%{opacity:0}}@keyframes burger-line-3-f{0%{transform:translateY(0)}50%{transform:translateY(calc(var(--burger-height) / 2 * -1)) translateY(50%)}100%{transform:translateY(calc(var(--burger-height) / 2 * -1)) translateY(50%) rotate(-45deg)}}@keyframes burger-line-1-r{0%{transform:translateY(calc(var(--burger-height) / 2)) translateY(-50%) rotate(45deg)}50%{transform:translateY(calc(var(--burger-height) / 2)) translateY(-50%)}100%{transform:translateY(0)}}@keyframes burger-line-2-r{0%{opacity:0}50%{opacity:1}100%{opacity:1}}@keyframes burger-line-3-r{0%{transform:translateY(calc(var(--burger-height) / 2 * -1)) translateY(50%) rotate(-45deg)}50%{transform:translateY(calc(var(--burger-height) / 2 * -1)) translateY(50%)}100%{transform:translateY(0)}}.circle-animation{position:absolute;bottom:0;right:0;display:block;color:transparent;height:10rem;width:10rem}.circle-animation .circle{position:absolute;right:0;bottom:0;display:block;border:2px solid currentColor;border-radius:50%;height:200%;opacity:0.3;transform:translate(50%, 50%) scale(0);width:200%}.animated .circle-animation .circle{animation:circles-pulse infinite linear;animation-duration:10s}.animated .circle-animation .circle:nth-child(1){animation-delay:0s}.animated .circle-animation .circle:nth-child(2){animation-delay:2s}.animated .circle-animation .circle:nth-child(3){animation-delay:4s}.animated .circle-animation .circle:nth-child(4){animation-delay:6s}.animated .circle-animation .circle:nth-child(5){animation-delay:8s}.subnav{display:flex;flex-wrap:nowrap;justify-content:space-between;align-items:center;background-color:#fff;padding:0 2.5rem;border-bottom:1px solid #e7e4e5;min-height:3.0625rem;z-index:90}.subnav--align-right{flex-direction:row-reverse}.cms-edit .subnav{position:relative}@media (max-width: 63.99em){.subnav{padding-right:2.125rem;padding-left:2.125rem;overflow-x:scroll;overflow-y:hidden;scroll-behavior:smooth;z-index:9;scrollbar-color:#e7e4e5 #e7e4e5}.subnav::-webkit-scrollbar{background-color:#e7e4e5}}@media (max-width: 34.365em){.subnav{padding:0 1.5rem}}.subnav-wrapper{position:-webkit-sticky;position:sticky;width:100%;top:3.75rem;overflow:hidden;height:3.0625rem;z-index:91;border-bottom:1px solid #e7e4e5;transition:box-shadow 0.2s ease-in-out;background-color:#fff}.subnav-wrapper.scrolled{box-shadow:0 0.5rem 2rem rgba(16,33,60,0.25),0 0 0.5rem rgba(0,0,0,0.03)}@media (min-width: 64em){.subnav-wrapper{overflow:visible}}@media (min-width: 85.375em){.subnav-wrapper{top:6.3125rem}}.subnav-wrapper:after{content:'';position:absolute;top:0;right:0;width:1.5rem;height:3.0625rem;background-image:linear-gradient(to right, rgba(255,255,255,0), #fff);z-index:10}.subnav-wrapper:before{content:'';position:absolute;top:0;left:0;width:1.5rem;height:3.0625rem;background-image:linear-gradient(to left, rgba(255,255,255,0), #fff);z-index:10}.subnav .subnav__title{display:inline-block}.subnav .subnav__title+.subnav__title{margin-left:0.75rem}.subnav .subnav__title a{display:flex;align-items:center;text-decoration:none;color:#000;text-transform:uppercase;font-size:0.875rem;padding:1rem 0;transition:color .3s ease-in-out}@media (max-width: 63.99em){.subnav .subnav__title a{text-transform:unset;color:#F05A22}.subnav .subnav__title a:after{content:'/';color:#cfc9ca;font-size:0.875rem;display:inline-block;margin-left:1rem}}.subnav .subnav__title a svg{width:0.75rem;margin-right:0.625rem;transform:rotate(90deg);transition:fill .3s ease-in-out}@media (max-width: 63.99em){.subnav .subnav__title a svg{display:none}}.subnav .subnav__title a:hover{color:#F05A22}.subnav .subnav__title a:hover svg{fill:#F05A22}@media (min-width: 64em){.subnav .subnav__title--for-third-level{display:none}}.subnav .subnav__title--current-page a{text-decoration:underline}.subnav .subnav__title--current-page a:after{content:none;font-size:0}@media (min-width: 64em){.subnav .subnav__title--current-page{display:none}}@media (max-width: 34.365em){.subnav .btn{display:none}}.subnav .subnav__current-page{display:flex;align-items:center;cursor:pointer}@media (max-width: 63.99em){.subnav .subnav__current-page{justify-content:center}}.subnav .subnav__current-page .icon-svg{width:0.75rem;stroke:#000;margin-left:0.3125rem}.subnav .subnav__links{display:flex;justify-content:flex-start;white-space:nowrap}@media (min-width: 64em){.subnav .subnav__links{justify-content:center}}.subnav .subnav__links .btn{display:block;margin:0 auto;margin-top:0.625rem;margin-bottom:1.25rem}@media (min-width: 34.375em){.subnav .subnav__links .btn{display:none}}.subnav .subnav__links-other{display:none}.subnav .subnav__links-other.is-shown{display:block}@media (min-width: 64em){.subnav .subnav__links-other .trigger-enter .subnav__link{color:#F05A22}.subnav .subnav__links-other .trigger-enter .subnav__dropdown{opacity:1;visibility:visible}.subnav .subnav__links-other .trigger-enter:hover .icon-svg{transform:rotate(180deg);color:#F05A22}}.subnav .subnav__links li.is-other{display:none}@media (max-width: 63.99em){.subnav .subnav__links.is-open{width:100%;display:block;position:absolute;top:100%;left:0;background-color:#000;text-align:center}.subnav .subnav__links.is-open a{display:block;padding-top:0.625rem;padding-bottom:0.625rem}.subnav .subnav__links.is-open a.btn:first-of-type{display:none}}.subnav .subnav__link{color:#000;font-size:0.875rem;line-height:1rem;text-decoration:none;margin-right:0.9375rem;margin-left:0.9375rem;padding:1rem 0;transition:color .3s ease-in-out;display:inline-block;position:relative}@media (max-width: 63.99em){.subnav .subnav__link{display:none}}.subnav .subnav__link:hover{color:#F05A22}.subnav .subnav__link:active{text-decoration:underline}.subnav .subnav__link--current{color:#F05A22;text-decoration:underline}.subnav .subnav__link--on-path{color:#F05A22}.subnav .subnav__link--other{cursor:default;padding-right:2rem}.subnav .subnav__link-icon .icon-svg{width:0.5rem;position:absolute;transition:transform 0.4s ease-in-out}@media (max-width: 63.99em){.subnav .subnav__link-icon .icon-svg{top:1.5625rem;right:1.25rem;stroke:#e7e4e5}}@media (min-width: 64em){.subnav .subnav__link-icon .icon-svg{stroke:#F05A22;top:47%;right:1rem}}.subnav .subnav__link .subnav__dropdown li:first-child a{border-radius:10px 10px 0 0}.subnav .subnav__link .subnav__dropdown li:last-child{background-color:#fff;border-bottom-right-radius:10px;border-top-right-radius:10px;border-bottom-left-radius:10px;overflow:hidden}.subnav .subnav__link .subnav__dropdown li:last-child a{border-radius:0 0 10px 10px}.subnav .subnav__link .subnav__dropdown li:last-child .subnav-link-secondary{border-bottom:0}@media (max-width: 63.99em){.subnav .subnav__link .subnav__dropdown{opacity:0;visibility:hidden;display:none}}@media (min-width: 64em){.subnav .subnav__link .subnav__dropdown{display:flex;padding-top:0;transform:translate(-1rem, 0.75rem);position:absolute;right:-2rem;opacity:0;visibility:hidden;z-index:99;will-change:opacity;transition:opacity 0.15s ease-out, visibility 0.15s ease-out}.subnav .subnav__link .subnav__dropdown-content{flex:50% 1;min-width:14.375rem;border-radius:10px;box-shadow:#cfc9ca 0 0 1.25rem}.subnav .subnav__link .subnav__dropdown-content li:first-child .subnav-link-secondary{padding-top:2.5rem}.subnav .subnav__link .subnav__dropdown-content li:last-child .subnav-link-secondary{padding-bottom:2.5rem}.subnav .subnav__link .subnav__dropdown-content li:only-child .subnav-link-secondary{padding:1rem 2.5rem 1rem 2.5rem}}.subnav .subnav__link .subnav-link-secondary{font-size:0.875rem;line-height:1rem;width:100%;display:block;padding:1rem 2.5rem 1rem 2.5rem;color:#000;text-align:left;text-decoration:none;background-color:#fff;transition:background-color 0.2s ease-out}@media (min-width: 64em){.subnav .subnav__link .subnav-link-secondary{padding:0.75rem 2.5rem 0.75rem 2.5rem}}.subnav .subnav__link .subnav-link-secondary:hover{color:#F05A22}.subnav .subnav__link .subnav-link-secondary--current{color:#F05A22;text-decoration:underline}.subnav .subnav__current-page:after{content:none}@media (min-width: 64em){.subnav .subnav__current-page{display:none}}@media (max-width: 47.99em){.subnav .subnav__current-page{padding-top:0.625rem}}.footer__vert-align{display:grid;height:100%;align-content:center}.subnav__left{width:auto;white-space:nowrap}@media (hover: none){.subnav__left:after{content:'';width:1.25rem;display:block}}@media (max-width: 34.365em){.subnav__left{display:flex;white-space:nowrap}}.subnav__middle{display:flex;flex:1 0 auto;align-content:center;justify-content:flex-start}@media (min-width: 64em){.subnav__middle{justify-content:center}}.js-header--xpcookiebanner-is-active+.subnav-wrapper{top:18.75rem}@media (min-width: 85.375em){.js-header--xpcookiebanner-is-active+.subnav-wrapper{top:21.3125rem}}.anchor-offset{position:relative;top:-6.3125rem;display:block;visibility:hidden}.vert-padding-50 .anchor-offset{top:-9.4375rem}.vert-padding-75 .anchor-offset{top:-11rem}.vert-padding-100 .anchor-offset{top:-12.5625rem}.xpcookiebanner{position:fixed;top:0;left:0;width:100%;background-color:#fff;padding:1rem 0;z-index:110;transform:translateY(100%);min-height:15rem;color:#231f20;border-bottom:4px solid #f05a22;display:none}.xpcookiebanner.is-active{display:flex;transform:translateY(0%)}.xpcookiebanner__inner{display:flex;align-items:flex-start;justify-content:space-between;flex-direction:column}@media (min-width: 48em){.xpcookiebanner__inner{flex-direction:row;align-items:center}}.xpcookiebanner__inner p,.xpcookiebanner__inner a{color:#000;margin:0;font-size:0.75rem}@media (min-width: 26.875em){.xpcookiebanner__inner p,.xpcookiebanner__inner a{font-size:0.875rem}}@media (min-width: 48em){.xpcookiebanner__inner p,.xpcookiebanner__inner a{font-size:1rem}}.xpcookiebanner__header{width:100%;font-size:1.125rem;font-weight:bold;margin:0.5rem 1rem 0.5rem 0}@media (min-width: 26.875em){.xpcookiebanner__header{margin:1rem 0 1rem 0}}@media (min-width: 48em){.xpcookiebanner__header{margin:1rem 2rem 1rem 0;font-size:1.875rem}}.xpcookiebanner__header:after{content:''}.xpcookiebanner__ctas{display:flex;flex-direction:row;align-items:center;white-space:nowrap;margin-top:1rem}@media (min-width: 48em){.xpcookiebanner__ctas{margin-top:0;margin-left:2rem}}@media (max-width: 47.99em){.xpcookiebanner__ctas .btn{font-size:0.875rem;padding-left:1rem;padding-right:1rem}}.xpcookiebanner__cta+.xpcookiebanner__cta{margin-top:0;margin-left:1rem}.xpcookiebanner__message{font-size:0}.js-header--xpcookiebanner-is-active{margin-top:15rem;top:15rem}@media (max-width: 63.99em){.js-header--xpcookiebanner-is-active .nav .nav__inner{height:calc(100% - 15rem);top:15rem}}.cookie-preferences__levels{display:flex;flex-direction:column;margin-bottom:3rem;min-height:25rem}@media (min-width: 34.375em){.cookie-preferences__levels{min-height:21.875rem}}.cookie-preferences__options{position:relative;margin:0;padding:0;list-style:none;min-height:18.75rem;margin-top:-1.25rem;margin-left:-1rem}.cookie-preferences__options .cookie-preferences__option{position:absolute;color:#000;font-size:0.875rem;cursor:pointer;-webkit-padding-start:0.6875rem;padding-inline-start:0.6875rem}.cookie-preferences__options .cookie-preferences__option:nth-child(2){top:5.625rem}.cookie-preferences__options .cookie-preferences__option:nth-child(3){top:11.25rem}.cookie-preferences__options .cookie-preferences__option:nth-child(4){top:17.5rem}.cookie-preferences__options .cookie-preferences__option:before{content:"";background:#cfc9ca;font-size:0.5625rem;border-radius:100%;padding-inline:0.3125rem;-webkit-margin-end:1.5rem;margin-inline-end:1.5rem}.cookie-preferences__options .cookie-preferences__option--selected{font-weight:bold}.cookie-preferences__options .cookie-preferences__option-header{display:inline-block;font-weight:bold;margin-bottom:0.375rem;font-size:0.9375rem}@media (min-width: 26.875em){.cookie-preferences__options .cookie-preferences__option-header{font-size:1rem}}@media (min-width: 48em){.cookie-preferences__options .cookie-preferences__option-header{font-size:1.25rem}}.cookie-preferences__options .cookie-preferences__option-description{display:block;-webkit-padding-start:2rem;padding-inline-start:2rem;font-size:0.75rem;max-width:43.125rem}@media (min-width: 34.375em){.cookie-preferences__options .cookie-preferences__option-description{font-size:0.875rem}}@media (min-width: 48em){.cookie-preferences__options .cookie-preferences__option-description{font-size:1rem}}.cookie-preferences__selector{position:relative;display:inline-block;width:18.75rem;height:2.5rem;transform:rotate(90deg);transform-origin:left;z-index:8}.cookie-preferences__range-fill{position:absolute;box-sizing:border-box;display:inline-block;left:0;top:0.9375rem;border-radius:8px;border-top-right-radius:0;border-bottom-right-radius:0;width:calc(100% - 0.3125rem);height:0.625rem;background:#3d5dc0}.cookie-preferences__range-slider{position:absolute;top:0;left:0;-webkit-appearance:none;width:18.75rem;height:2.5rem;background:transparent;padding:0;box-sizing:border-box;cursor:pointer}.cookie-preferences__range-slider::-webkit-slider-thumb{-webkit-appearance:none}.cookie-preferences__range-slider::-ms-track{width:18.75rem;cursor:pointer;background:transparent;border-color:transparent;color:transparent}.cookie-preferences__range-slider:focus{outline:none}.cookie-preferences__range-slider::-moz-focus-outer{border:0}.cookie-preferences__range-slider::-webkit-slider-thumb{-webkit-appearance:none;border:3px solid #fff;height:1.875rem;width:1.875rem;border-radius:50%;background:#3d5dc0;cursor:pointer;margin-top:-0.625rem}.cookie-preferences__range-slider::-webkit-slider-runnable-track{width:18.75rem;height:0.625rem;cursor:pointer;background:rgba(0,0,0,0)}.cookie-preferences__range-slider::-moz-range-thumb{border:3px solid #fff;height:1.875rem;width:1.875rem;border-radius:50%;background:#3d5dc0;cursor:pointer}.cookie-preferences__range-slider::-moz-range-track{box-sizing:border-box;width:18.75rem;height:0.625rem;cursor:pointer;background:rgba(0,0,0,0)}@media all and (-ms-high-contrast: none), (-ms-high-contrast: active){.cookie-preferences__range-fill{display:none}}.cookie-preferences__range-slider::-ms-thumb{box-shadow:0 0 0 0.1875rem #fff;height:1.875rem;width:1.875rem;border-radius:50%;background:#3d5dc0;cursor:pointer;margin-top:0.125rem;box-sizing:border-box;border:0}.cookie-preferences__range-slider:focus::-ms-thumb{border:0}.cookie-preferences__range-slider::-ms-track{width:18.75rem;height:0.625rem;cursor:pointer;background:rgba(0,0,0,0);color:transparent;box-sizing:border-box}.cookie-preferences__range-slider::-ms-fill-lower{background:#3d5dc0}.cookie-preferences__range-slider::-ms-fill-upper{background:rgba(0,0,0,0)}.cookie-preferences__range-slider::-ms-tooltip{display:none}.cookie-preferences__message{margin-top:1rem;margin-bottom:1rem}.hero{position:relative;display:flex;align-items:center;min-height:46.875rem;justify-content:center;overflow:hidden;padding-top:0;padding-bottom:0;width:100%}@media (max-width: 63.99em){.hero{flex-direction:column;min-height:0}}@media (max-height: 56.25rem) and (min-width: 93.375rem){.hero{min-height:47.5rem}}@media (min-width: 64em){.hero .site-wide+.grid-container{width:100%;position:absolute;top:0;left:0;height:calc(100vh - 6.25rem)}}@media (max-width: 63.99em){.hero .site-wide+.grid-container{padding-bottom:1.875rem}}.hero>.site-wide{position:relative;padding-top:9.375rem;padding-bottom:9.375rem;z-index:2}@media (max-width: 63.99em){.hero>.site-wide{padding-top:0.625rem;padding-bottom:0.625rem}}.ktc-widget-body-wrapper .hero{height:auto}@media (max-width: 63.99em){.hero{height:auto;padding-top:3.125rem;padding-bottom:9.375rem}}@media screen and (max-height: 43.75rem){.hero{height:auto}}.hero .logo{margin-bottom:1.25rem}.hero h1{font-size:2rem;line-height:2.5rem}@media (min-width: 34.375em){.hero h1{font-size:3.5rem;line-height:3.5rem}}@media (min-width: 64em){.hero h1{margin-top:3.4375rem;margin-bottom:3.4375rem}}@media (min-width: 74.375em){.hero h1{font-size:4.5rem;line-height:4.5rem;margin-top:0}}@media (min-width: 64em){.hero p{margin-bottom:2.5rem}}.hero .grid-column:not(.grid-column--image){display:flex;align-items:center}.hero__intro .logo{width:10.625rem}.hero__intro .logo,.hero__intro .btn{align-self:flex-start}.hero__intro .btn+a:not(.btn){margin-top:1.25rem;display:block;text-transform:uppercase}.hero__link-wrapper{margin-top:1.25rem}.hero__link-wrapper a{text-transform:uppercase}.scroll-down{height:4.375rem;text-align:center;position:absolute;bottom:2.5rem;left:50%;transform:translateX(-50%)}.scroll-down__goop{width:1rem;height:1.875rem;display:flex;flex-direction:column;align-items:center;position:absolute;bottom:0;left:calc(50% - 0.5rem);animation:float 3s ease-in-out infinite}.scroll-down .circle{display:block}.scroll-down .circle--outline{width:1rem;height:1rem;border-radius:16px;border:5px solid #F05A22}.scroll-down .circle--small{width:0.5625rem;height:0.5625rem;border-radius:9px;background-color:#F05A22;position:relative;transform:translateY(-0.75rem);animation:up-down-anim 4s ease-in-out infinite}@keyframes 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http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_200/f_auto,q_auto/v1/hub/dxp/kx-dxp-hub-og-image_tgdbpv 2x"/> <div class="nav-content__description">Digital Experience Platform Content Hub</div> <span class="nav-content__cta"> Learn more about DXP <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"/> </svg> </span> </a> </li> </ul> </div> </li> <li class="nav-level-1 has-dropdown js-has-dropdown"> <div class="nav-link-primary"> Partners <div class="nav-link-primary__icon js-nav-link-dropdown"> <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"/> </svg> </div> </div> <div class="js-dropdown nav__dropdown"> <ul class="nav__dropdown-content"> <li class="nav-content nav-content--highlighted"> <a href="/web/20220715104032/https://www.kentico.com/partnership/find-a-partner" target="_self" class="nav-link-secondary " rel="" data-tracking-code="Menu_Partners_FindAPartner"> Find a Partner </a> </li> <li class="nav-content"> <a href="/web/20220715104032/https://www.kentico.com/partnership/partner-success-stories" target="_self" class="nav-link-secondary " rel="" data-tracking-code="Menu_Partners_PartnerSuccessStories"> Partner success stories </a> </li> <li class="nav-content"> <a href="/web/20220715104032/https://www.kentico.com/partnership/mvp-program" target="_self" class="nav-link-secondary " rel="" data-tracking-code="Menu_Partners_MvpProgram"> MVP program </a> </li> <li class="nav-content"> <a href="/web/20220715104032/https://www.kentico.com/partnership/managed-cloud-hosting-partners" target="_self" class="nav-link-secondary " rel="" data-tracking-code="Menu_Partners_ManagedCloudHostingPartners"> Managed Cloud Hosting Partners </a> </li> <li class="nav-content"> <a href="/web/20220715104032/https://www.kentico.com/partnership" target="_self" class="nav-link-secondary " rel="" data-tracking-code="Menu_Partners_PartnershipOverview"> Partnership overview </a> </li> </ul> </div> </li> <li class="nav-level-1 nav-level-1--search-desktop"> <a href="/web/20220715104032/https://www.kentico.com/search" title="Search" target="_self" class="nav-link-search" data-tracking-code="Menu_Search"> <svg class="icon-svg icon-magnifying-glass" viewbox="0 0 24 24"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-magnifying-glass.svg#icon-magnifying-glass"/> </svg> </a> </li> <li class="nav-cta"> <a class="btn btn--primary" href="/web/20220715104032/https://www.kentico.com/get-started/demo" target="_self" data-tracking-code="Button_MenuMobile_Primary_MeetOurExperts"> MEET OUR EXPERTS </a> </li> <li class="nav-cta"> <a class="btn btn--secondary-black" href="/web/20220715104032/https://www.kentico.com/get-started" target="_self" data-tracking-code="Button_MenuMobile_Secondary_GetStarted"> GET STARTED </a> </li> </ul> </nav> <div class="header__mobile-icons"> <div class="search search--mobile"> <a href="/web/20220715104032/https://www.kentico.com/search" title="Search" target="_self" class="search__link" data-tracking-code="Menu_Search-Mobile"> <svg class="icon-svg icon-magnifying-glass" viewbox="0 0 24 24"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-magnifying-glass.svg#icon-magnifying-glass"/> </svg> </a> </div> <div class="burger-wrapper js-burger" title="Menu"> <div class="burger"> <span class="burger__line burger__line--top"></span> <span class="burger__line burger__line--mid"></span> <span class="burger__line burger__line--bottom"></span> </div> </div> </div> <div class="header__ctas"> <a class="btn btn--primary" href="/web/20220715104032/https://www.kentico.com/get-started/demo" target="_self" data-tracking-code="Button_Menu_MeetOurExperts"> MEET OUR EXPERTS </a> <a class="btn btn--secondary-black" href="/web/20220715104032/https://www.kentico.com/get-started" target="_self" data-tracking-code="Button_Menu_GetStarted"> GET STARTED </a> </div> </div> </div> </header> <div class="subnav-wrapper js-subnav-wrapper"> <nav class="subnav js-subnav"> <div class="subnav__dropdown-bg js-subnav-dropdown-bg"></div> <div class="subnav__left js-subnav__left"> <div class="subnav__title"> <a href="http://web.archive.org/web/20220715104032/https://www.kentico.com/services" data-tracking-code="MenuSubBack_Services"> <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"/> </svg> Services </a> </div> <div class="subnav__title subnav__title--current-page"> <a href="http://web.archive.org/web/20220715104032/https://www.kentico.com/services/support" data-tracking-code="MenuSubBack_Support"> Support </a> </div> </div> <div class="subnav__middle"> <ul class="subnav__links js-subnav__links"> <li> <a href="http://web.archive.org/web/20220715104032/https://www.kentico.com/services/support" class="subnav__link subnav__link--current subnav__link--on-path" data-tracking-code="MenuSub_Services_Support"> Support </a> </li> <li> <a href="http://web.archive.org/web/20220715104032/https://www.kentico.com/services/training" class="subnav__link " data-tracking-code="MenuSub_Services_Training"> Training </a> </li> <li> <a href="http://web.archive.org/web/20220715104032/https://www.kentico.com/services/certification" class="subnav__link " data-tracking-code="MenuSub_Services_Certification"> Certification </a> </li> <li> <a href="http://web.archive.org/web/20220715104032/https://www.kentico.com/services/consulting" class="subnav__link " data-tracking-code="MenuSub_Services_Consulting"> Consulting </a> </li> <li> <a href="http://web.archive.org/web/20220715104032/https://www.kentico.com/services/kentico-xperience-services-subscriptions" class="subnav__link " data-tracking-code="MenuSub_Services_ServicesSubscriptions"> Services Subscriptions </a> </li> </ul> <ul class="subnav__links-other js-subnav__links-other"> <li class="js-has-dropdown"> <div class="subnav__link subnav__link--other"> Other <div class="subnav__link-icon js-subnav-link-dropdown"> <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"/> </svg> </div> <div class="js-dropdown-subnav subnav__dropdown"> <ul class="subnav__dropdown-content"> </ul> </div> </div> </li> </ul> </div> </nav> </div> <main class="xperience-main"> <section class=" bg-light-grey"> <a class="anchor-offset"></a> <div class=" site-wide"> <div class="grid-container grid-container--full "> <div class="grid-column"> <section class="page-heading "> <div class="site-wide grid-container grid-container--full"> <div class="grid-column"> <h1 class="">Support</h1> <p>At Kentico, your success is our success. You can be certain of getting the expert support you need, whatever time of day it is. Evaluators also get 10 free support tickets for their trial period.</p> </div> </div> </section> </div> </div> </div> </section> <section class=" vert-padding-50"> <a class="anchor-offset"></a> <div class=" site-wide"> <div class="grid-container grid-container--full "> <div class="grid-column"> <div class="cta" style="--color-bg: #7F09B7; --color-icon: #AF00FA; --color-text: #FFFFFF;"> <div> <span class="bg-circle bg-circle--small"></span> <span class="bg-circle bg-circle--big"></span> <span class="bg-circle bg-circle--empty"></span> </div> <div class="cta__inner grid-container grid-container--half"> <div class="cta__left grid-column"> <h3 class="cta__title no-full-stop">Got a question?</h3> <p class="cta__intro">Submit a support ticket, and we'll get back to you within one business day.</p> </div> <div class="cta__right grid-column"> <a class="btn btn--primary" href="http://web.archive.org/web/20220715104032/https://www2.xperience.io/support/submit-support-issue" target="_blank" data-tracking-code="Button_CTA_Primary_GetInTouch"> GET IN TOUCH </a> </div> </div> </div> </div> </div> </div> </section> <section class=""> <a class="anchor-offset"></a> <div class=" site-wide"> <div class="grid-container grid-container--full "> <div class="grid-column"> <section class="page-heading "> <div class="site-wide grid-container grid-container--full"> <div class="grid-column"> <h2 class="">Resources</h2> </div> </div> </section> </div> </div> </div> </section> <section class=""> <a class="anchor-offset"></a> <div class=" site-wide"> <div class="grid-container grid-container--third "> <div class="grid-column"> <a href="http://web.archive.org/web/20220715104032/https://docs.xperience.io/" class="card " target="_blank" data-aos="animated"> <div class="card__inner"> <div class="card__media"> <div class="card__media-holder"> <picture><source media="(min-width: 768px)" srcset="http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/product%20pages/integrations/discover%20the%20kentico%20xperience%20marketplace 1x, http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/product%20pages/integrations/discover%20the%20kentico%20xperience%20marketplace 2x"/><img alt="" class="card__media-element" loading="lazy" src="http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/product%20pages/integrations/discover%20the%20kentico%20xperience%20marketplace" srcset="http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/product%20pages/integrations/discover%20the%20kentico%20xperience%20marketplace 1x, http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/product%20pages/integrations/discover%20the%20kentico%20xperience%20marketplace 2x"/></picture> </div> </div> <div class="card__content-external"> <div class="card__content-internal"> <h4 class="card__title">Documentation</h4> <div class="card__intro"> Search our library of how-to guides, step-by-step instructions, and product and technical information. </div> <div class="card__footer"> <p class="fake-link"> LEARN MORE <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"></use> </svg> </p> </div> </div> </div> </div> </a> </div> <div class="grid-column"> <a href="http://web.archive.org/web/20220715104032/https://devnet.kentico.com/questions-answers" class="card " target="_blank" data-aos="animated"> <div class="card__inner"> <div class="card__media"> <div class="card__media-holder"> <picture><source media="(min-width: 768px)" srcset="http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/product%20pages/digital%20commerce/istock-638229920_b9z2gf 1x, http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/product%20pages/digital%20commerce/istock-638229920_b9z2gf 2x"/><img alt="" class="card__media-element" loading="lazy" src="http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/product%20pages/digital%20commerce/istock-638229920_b9z2gf" srcset="http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/product%20pages/digital%20commerce/istock-638229920_b9z2gf 1x, http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/product%20pages/digital%20commerce/istock-638229920_b9z2gf 2x"/></picture> </div> </div> <div class="card__content-external"> <div class="card__content-internal"> <h4 class="card__title">Q&As;</h4> <div class="card__intro"> Ask questions, learn new things, and share with other members of the community. </div> <div class="card__footer"> <p class="fake-link"> ASK A QUESTION <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"></use> </svg> </p> </div> </div> </div> </div> </a> </div> <div class="grid-column"> <a href="http://web.archive.org/web/20220715104032/https://devnet.kentico.com/articles?type=knowledgebase" class="card " target="_blank" data-aos="animated"> <div class="card__inner"> <div class="card__media"> <div class="card__media-holder"> <picture><source media="(min-width: 768px)" srcset="http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/kentico_095_cs75vm 1x, http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/in-house%20photos/kentico_095_cs75vm 2x"/><img alt="" class="card__media-element" loading="lazy" src="http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/kentico_095_cs75vm" srcset="http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/kentico_095_cs75vm 1x, http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/in-house%20photos/kentico_095_cs75vm 2x"/></picture> </div> </div> <div class="card__content-external"> <div class="card__content-internal"> <h4 class="card__title">Knowledge base</h4> <div class="card__intro"> Read how-to guides and FAQs from Kentico support engineers. </div> <div class="card__footer"> <p class="fake-link"> READ MORE <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"></use> </svg> </p> </div> </div> </div> </div> </a> </div> </div> </div> </section> <section class=" vert-padding-50"> <a class="anchor-offset"></a> <div class=" site-wide"> <div class="grid-container grid-container--third "> <div class="grid-column"> <a href="http://web.archive.org/web/20220715104032/https://devnet.kentico.com/articles" class="card " target="_blank" data-aos="animated"> <div class="card__inner"> <div class="card__media"> <div class="card__media-holder"> <picture><source media="(min-width: 768px)" srcset="http://web.archive.org/web/20220715104032im_/https://res-4.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/product%20pages/integrations/provide%20cross-platform%20authentication 1x, http://web.archive.org/web/20220715104032im_/https://res-4.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/product%20pages/integrations/provide%20cross-platform%20authentication 2x"/><img alt="" class="card__media-element" loading="lazy" src="http://web.archive.org/web/20220715104032im_/https://res-4.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/product%20pages/integrations/provide%20cross-platform%20authentication" srcset="http://web.archive.org/web/20220715104032im_/https://res-4.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/product%20pages/integrations/provide%20cross-platform%20authentication 1x, http://web.archive.org/web/20220715104032im_/https://res-4.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/product%20pages/integrations/provide%20cross-platform%20authentication 2x"/></picture> </div> </div> <div class="card__content-external"> <div class="card__content-internal"> <h4 class="card__title">Articles</h4> <div class="card__intro"> Get news and development updates in the world of Kentico. </div> <div class="card__footer"> <p class="fake-link"> READ ARTICLES <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"></use> </svg> </p> </div> </div> </div> </div> </a> </div> <div class="grid-column"> <a href="http://web.archive.org/web/20220715104032/https://devnet.kentico.com/download/hotfixes" class="card " target="_blank" data-aos="animated"> <div class="card__inner"> <div class="card__media"> <div class="card__media-holder"> <picture><source media="(min-width: 768px)" srcset="http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/without%20people/kentico_069_bbatfo 1x, http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/in-house%20photos/without%20people/kentico_069_bbatfo 2x"/><img alt="Computer screen with code" class="card__media-element" loading="lazy" src="http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/without%20people/kentico_069_bbatfo" srcset="http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/without%20people/kentico_069_bbatfo 1x, http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/in-house%20photos/without%20people/kentico_069_bbatfo 2x"/></picture> </div> </div> <div class="card__content-external"> <div class="card__content-internal"> <h4 class="card__title">Hotfixes</h4> <div class="card__intro"> Download the latest hotfixes for Kentico Xperience. </div> <div class="card__footer"> <p class="fake-link"> DOWNLOAD A HOTFIX <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"></use> </svg> </p> </div> </div> </div> </div> </a> </div> <div class="grid-column"> </div> </div> </div> </section> <section class=" vert-padding-50"> <a class="anchor-offset"></a> <div class=" site-wide"> <div class="grid-container grid-container--full grid-container--indent "> <div class="grid-column"> <div class="grid-column js-tabbed-section"> <header class="tabbed-section__header header-section"> <h2>Support FAQs</h2> </header> <nav class=" js-tabbed-nav"> </nav> <div class="tabbed-section__content js-tabbed-track"> <div class="tabbed-section__content-item" data-id="0"> <div class="accordion js-accordion"> <div class="accordion__item js-accordion-item"> <div class="accordion__item-inner"> <button class="accordion__item-header js-accordion-header" type="button"> <span>Not sure whether to choose support or consultation services?</span> <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"/> </svg> </button> <div class="accordion__item-content js-accordion-content"> <div class="accordion__item-content-inner"> Technical support is meant for clients needing technical troubleshooting and general help with out-of-the-box features. Consulting is for more advanced scenarios, and we can work with you 1-on-1 to help you find the best solution to your project needs.<br/>   <table border="1" cellpadding="1" cellspacing="1" style="width:100%;"> <thead> <tr> <th scope="col" style="text-align: left;">Typical questions for <a href="/web/20220715104032/https://www.kentico.com/services/support">support</a>:</th> <th scope="col" style="text-align: left;">Typical questions for <a href="http://web.archive.org/web/20220715104032/https://xperience.io/services/consulting">consulting</a>:</th> </tr> </thead> <tbody> <tr> <td>How can I use XYZ web part?</td> <td>How should I organize my content in the CMS?</td> </tr> <tr> <td>How do I edit a page template layout?</td> <td>Can you help me optimize the performance of my site?</td> </tr> <tr> <td>How do I create a new document using API?</td> <td>How can I customize the shipping price calculation using XYZ service?</td> </tr> <tr> <td>Your API method doesn't return what it should. Is it a bug?</td> <td>How can I integrate our booking system/CRM into the site?</td> </tr> <tr> <td>I am getting an error when saving XYZ object in Kentico.</td> <td>My custom code is not doing what I expect. How can I make it work?</td> </tr> <tr> <td>Why isn't my Content Staging working?</td> <td>How can I customize what happens when I save XYZ object in Kentico?</td> </tr> <tr> <td>What are the hardware requirements to run Kentico?</td> <td>What should a disaster recovery plan look like for a Kentico site? How can we improve up-time?</td> </tr> </tbody> </table> </div> </div> </div> </div> <div class="accordion__item js-accordion-item"> <div class="accordion__item-inner"> <button class="accordion__item-header js-accordion-header" type="button"> <span>What is classified as a bug?</span> <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"/> </svg> </button> <div class="accordion__item-content js-accordion-content"> <div class="accordion__item-content-inner"> <p>Since 2009, Kentico has had a 7-day bug-fixing policy that stipulates for each bug we find, we'll <a href="http://web.archive.org/web/20220715104032/https://devnet.kentico.com/download/hotfixes" target="_blank">fix said bug</a> found in the latest published version of Kentico within seven business days, and then we'll <a href="http://web.archive.org/web/20220715104032/http://trees.kentico.com/" target="_blank">plant a tree</a> for it.</p> <p>For the purpose of this policy, a bug is any defect that does not allow you to use an existing feature as described in the documentation, and there is no suitable workaround. A missing feature or setting is not considered a bug. A minor graphic design issue or issue that can be easily solved using an alternative approach are not considered bugs.</p> <p>Examples:</p> <ul> <li><em>A page cannot be saved correctly</em> - Yes, this is a bug, which will be fixed in a hotfix.</li> <li><em>A page cannot be saved correctly when using Kentico API, but using a different method accomplishes the task</em> - No, this is not a bug.</li> <li><em>The new page icon is not displayed correctly in Firefox</em> - No, this is not a bug.</li> </ul> Bugs that require complex changes in code will be fixed in the next major Kentico release. </div> </div> </div> </div> <div class="accordion__item js-accordion-item"> <div class="accordion__item-inner"> <button class="accordion__item-header js-accordion-header" type="button"> <span>How do I contact support?</span> <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"/> </svg> </button> <div class="accordion__item-content js-accordion-content"> <div class="accordion__item-content-inner"> <p>You can email our support engineers 24/7, attaching all necessary supporting materials, such as screen shots, code files, etc. We'll come back to you within one business day.</p> <p>Email: <a href="http://web.archive.org/web/20220715104032/mailto:support@kentico.com">support@kentico.com</a><br/> +1-866-328-8998 (U.S.)<br/> +61-1800-764-561 (Australia)<br/> +420-511-180-800 (International)</p> <p>Should you have any questions about pricing and licensing or need help with license keys, please contact our <a href="/web/20220715104032/https://www.kentico.com/pricing/contact-sales">Sales department</a> directly.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </div> </section> <section class=" vert-padding-50"> <a class="anchor-offset"></a> <div class=" site-wide"> <div class="grid-container grid-container--full "> <div class="grid-column"> <div class="card-50-50 vert-margin-50"> <div class="card-50-50__inner"> <div class="card-50-50__media-holder"> <div class="card-50-50__media-holder-inner"> <picture><source media="(min-width: 768px)" srcset="http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/working%20at%20computer/kentico_098_zdtu1m 1x, http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/in-house%20photos/working%20at%20computer/kentico_098_zdtu1m 2x"/><img alt="" class="card-50-50__media-element" loading="lazy" src="http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/working%20at%20computer/kentico_098_zdtu1m" srcset="http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/working%20at%20computer/kentico_098_zdtu1m 1x, http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/in-house%20photos/working%20at%20computer/kentico_098_zdtu1m 2x"/></picture> </div> </div> <div class="card-50-50__content-holder"> <div class="card-50-50__content-holder-inner"> <div class="tag tag--blue"> 24/7 support </div> <h2 class="card-50-50__title">24/7 support</h2> <div class="card-50-50__intro"> Our standard technical support offers unlimited 24/7 phone and email support to all clients with a valid maintenance contract. Because all our support engineers work in-house, you can be sure you are speaking to someone with first-hand development knowledge of the product. </div> <a class="chev-link" href="http://web.archive.org/web/20220715104032/https://www.kentico.com/services/support/submit-a-question" target="_self"> LEARN MORE <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"/> </svg> </a> </div> </div> </div> </div> </div> </div> </div> </section> <section class=" vert-margin-50"> <a class="anchor-offset"></a> <div class=" site-wide"> <div class="grid-container grid-container--full grid-container--indent "> <div class="grid-column"> <div class="fr-view"> <h2 style="text-align: center;">Product support lifecycle.</h2> </div> <picture><source media="(min-width: 768px)" srcset="http://web.archive.org/web/20220715104032im_/https://res-4.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_1600/f_auto,q_auto/v1/product%20pages/roadmap/kx-support-lifecycle-policy-2021-website_rn2i47 1x, http://web.archive.org/web/20220715104032im_/https://res-4.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_1600/f_auto,q_auto/v1/product%20pages/roadmap/kx-support-lifecycle-policy-2021-website_rn2i47 2x"/><img alt="" class="image img-center" loading="lazy" src="http://web.archive.org/web/20220715104032im_/https://res-4.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_800/f_auto,q_auto/v1/product%20pages/roadmap/kx-support-lifecycle-policy-2021-website_rn2i47" srcset="http://web.archive.org/web/20220715104032im_/https://res-4.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_800/f_auto,q_auto/v1/product%20pages/roadmap/kx-support-lifecycle-policy-2021-website_rn2i47 1x, http://web.archive.org/web/20220715104032im_/https://res-4.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_800/f_auto,q_auto/v1/product%20pages/roadmap/kx-support-lifecycle-policy-2021-website_rn2i47 2x"/></picture> <div class="fr-view"> <p><br></p><p>To learn more about the product lifecycle policy, please visit the <a href="/web/20220715104032/https://www.kentico.com/product/roadmap/product-support-lifecycle">dedicated page</a>.</p> </div> </div> </div> </div> </section> <section class=" vert-padding-50 bg-light-grey"> <a class="anchor-offset"></a> <div class=" site-wide"> <div class="grid-container grid-container--full grid-container--indent "> <div class="grid-column"> <div class="card-50-50 card-50-50--flipped vert-margin-50"> <div class="card-50-50__inner"> <div class="card-50-50__media-holder"> <div class="card-50-50__media-holder-inner"> <picture><source media="(min-width: 768px)" srcset="http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/life%20at%20kentico/trees/2017-10-14_10-50-36-28_fjquzd 1x, http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/in-house%20photos/life%20at%20kentico/trees/2017-10-14_10-50-36-28_fjquzd 2x"/><img alt="" class="card-50-50__media-element" loading="lazy" src="http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/life%20at%20kentico/trees/2017-10-14_10-50-36-28_fjquzd" srcset="http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/life%20at%20kentico/trees/2017-10-14_10-50-36-28_fjquzd 1x, http://web.archive.org/web/20220715104032im_/https://res-2.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/in-house%20photos/life%20at%20kentico/trees/2017-10-14_10-50-36-28_fjquzd 2x"/></picture> </div> </div> <div class="card-50-50__content-holder"> <div class="card-50-50__content-holder-inner"> <div class="tag tag--blue"> Bug fixing </div> <h2 class="card-50-50__title">7-day bug-fix policy</h2> <div class="card-50-50__intro"> Should you ever find a bug in the latest published version of Xperience, we'll fix it within seven business days and plant a tree in your name to help the reforestation of our planet. </div> <a class="chev-link" href="http://web.archive.org/web/20220715104032/http://trees.kentico.com/" target="_blank"> TREES FOR BUGS <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"/> </svg> </a> </div> </div> </div> </div> </div> </div> </div> </section> <section class=" vert-padding-50 bg-light-grey"> <a class="anchor-offset"></a> <div class=" site-wide"> <div class="grid-container grid-container--full grid-container--indent "> <div class="grid-column"> <div class="card-50-50 vert-margin-50"> <div class="card-50-50__inner"> <div class="card-50-50__media-holder"> <div class="card-50-50__media-holder-inner"> <picture><source media="(min-width: 768px)" srcset="http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/groups/jrk_7092_uignju 1x, http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/in-house%20photos/groups/jrk_7092_uignju 2x"/><img alt="" class="card-50-50__media-element" loading="lazy" src="http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/groups/jrk_7092_uignju" srcset="http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_1,w_768/f_auto,q_auto/v1/in-house%20photos/groups/jrk_7092_uignju 1x, http://web.archive.org/web/20220715104032im_/https://res-3.cloudinary.com/xperience-io/image/upload/c_lfill,dpr_2,w_768/f_auto,q_auto/v1/in-house%20photos/groups/jrk_7092_uignju 2x"/></picture> </div> </div> <div class="card-50-50__content-holder"> <div class="card-50-50__content-holder-inner"> <div class="tag tag--blue"> Premium support </div> <h2 class="card-50-50__title">Premium support</h2> <div class="card-50-50__intro"> Premium support, as defined by a service-level agreement (SLA), is for clients running mission-critical websites needing guaranteed response times. A premium support contract is valid for one year. </div> <a class="chev-link" href="http://web.archive.org/web/20220715104032/https://www.kentico.com/services/support/premium-support" target="_self"> GET PREMIUM SUPPORT <svg class="icon-svg icon-chevron-down" viewbox="0 0 12.811 6.687"> <use xlink:href="/web/20220715104032im_/https://www.kentico.com/sitefiles/src/img/svg/icon-chevron-down.svg#icon-chevron-down"/> </svg> </a> </div> </div> </div> </div> </div> </div> </div> </section> <section class=" vert-padding-50"> <a class="anchor-offset"></a> <div class=" site-wide"> <div class="grid-container grid-container--third grid-container--indent "> <div class="grid-column"> <div class="fr-view"> <p>You can email our support engineers 24/7, attaching all necessary screen shots, code files, etc. We'll come back to you within one business day.</p> </div> </div> <div class="grid-column"> <div class="fr-view"> <p style="text-align: center;"><strong>Get in touch with us.</strong></p><p style="text-align: center;">Email: <a href="http://web.archive.org/web/20220715104032/mailto:support@kentico.com">support@kentico.com</a></p><p style="text-align: center;">+1-866-328-8998 (US)</p><p style="text-align: center;">+61-1800-764-561 (Australia)</p><p style="text-align: center;">+420-511-180-800 (International)</p> </div> </div> <div class="grid-column"> <div class="fr-view"> <p>Should you have any questions about pricing and licensing or need help with license keys, please contact our <a href="/web/20220715104032/https://www.kentico.com/pricing/contact-sales">Sales department</a> directly.</p> </div> </div> </div> </div> </section> </main> <footer class="footer" data-ktc-search-exclude> <div class="footer__circle"></div> <div class="footer__circle--small"></div> <section class="site-wide"> <div class="footer__top grid-container grid-container--five-three grid-container--indent"> <div class="grid-column"> <svg xmlns="http://www.w3.org/2000/svg" viewbox="0 0 444.45 150"> 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