Contact us – Parliament of Australia

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href="tel:+61262773350">02 6277 3350</a></td> </tr> <tr> <th scope="row">Deputy Clerk of the Senate</th> <td><a href="mailto:depcler%6B%2Ese%6E@%61p%68%2Egov%2Ea%75">depclerk.sen@aph.gov.au</a> or <a href="tel:+61262773360">02 6277 3360</a></td> </tr> <tr> <th scope="row">Clerk Assistant (Procedure)</th> <td><a href="mailto:ca.proce%64u%72e.sen@%61p%68.g%6F%76.au">ca.procedure.sen@aph.gov.au</a> or <a href="tel:+61262773380">02 6277 3380</a></td> </tr> <tr> <th scope="row">Clerk Assistant (Table)</th> <td><a href="mailto:%63a.table.%73%65%6E@%61%70%68.gov.au">ca.table.sen@aph.gov.au</a> or <a href="tel:+61262773020">02 6277 3020</a></td> </tr> <tr> <th scope="row">Clerk Assistant (Committees)</th> <td><a href="mailto:ca.%63ommit%74ees%2E%73%65n@aph.gov.%61u">ca.committees.sen@aph.gov.au</a> or <a href="tel:+61262773371">02 6277 3371</a></td> </tr> <tr> <th scope="row">Usher of the Black Rod/ Chief Operating Officer</th> <td><a href="mailto:b%6Cackr%6Fd.se%6E@a%70h%2Egov.a%75">blackrod.sen@aph.gov.au</a>聽or <a href="tel:+61262773396">02 6277 3396</a></td> </tr> </tbody> </table> <table class="contact-table"> <caption>Business area contacts</caption> <thead> <tr> <th scope="col">Business area</th> <th scope="col">Contact details</th> </tr> </thead> <tbody> <tr> <th scope="row">Accounts</th> <td><a href="mailto:fms.s%65%6E@aph.gov%2E%61u">fms.sen@aph.gov.au</a> or <a href="tel:+61262773772">02 6277 3772</a></td> </tr> <tr> <th scope="row">Annual Report</th> <td><a href="mailto:b%6Cackr%6Fd.se%6E@a%70h%2Egov.a%75">blackrod.sen@aph.gov.au</a> or <a href="tel:+61262773398">02 6277 3398</a></td> </tr> <tr> <th scope="row">Comcar shuttle</th> <td><a href="mailto:transport.se%6E%40aph%2Ego%76.au">transport.sen@aph.gov.au</a> or <a href="tel:+61262773490">02 6277 3490</a></td> </tr> <tr> <th scope="row">Committees</th> <td><a href="mailto:seniorc%6Cerk.commi%74te%65s.sen@%61ph.%67o%76.%61%75">seniorclerk.committees.sen@aph.gov.au</a>聽or <a href="tel:+61262773506">02 6277 3506</a></td> </tr> <tr> <th scope="row">Committee room bookings</th> <td><a href="mailto:senat%65.%68%6Ftlin%65%40aph.%67ov.au">senate.hotline@aph.gov.au</a>聽or <a href="tel:+61262773500">02 6277 3500</a></td> </tr> <tr> <th scope="row">Delivery services</th> <td><a href="mailto:delivery.services@aph.gov.au">delivery.services@aph.gov.au</a> or <a href="tel:+61262773303">02 6277 3303</a></td> </tr> <tr> <th scope="row">Financial management</th> <td><a href="mailto:fms.s%65%6E@aph.gov%2E%61u">fms.sen@aph.gov.au</a> or <a href="tel:+61262773770">02 6277 3770</a></td> </tr> <tr> <th scope="row">Human resource management</th> <td><a href="mailto:hrm.sen@aph.gov.au">HRM.Sen@aph.gov.au</a> or <a href="tel:+61262775757">02 6277 5757</a></td> </tr> <tr> <th scope="row">Inter-Parliamentary Union</th> <td><a href="tel:+61262774400">02 6277 4400</a></td> </tr> <tr> <th scope="row">Journals and Notice Paper</th> <td><a href="mailto:table.questions.sen@aph.gov.au">table.questions.sen@aph.gov.au</a> or <a href="tel:+61262773015">02 6277 3015</a></td> </tr> <tr> <th scope="row">Legislation</th> <td><a href="mailto:table.legislation.sen@aph.gov.au">table.legislation.sen@aph.gov.au</a> or <a href="tel:+61262773033">02 6277 3033</a></td> </tr> <tr> <th scope="row">Office services</th> <td><a href="mailto:senat%65.%68%6Ftlin%65%40aph.%67ov.au">senate.hotline@aph.gov.au</a>聽or <a href="tel:+61262773500">02 6277 3500</a></td> </tr> <tr> <th scope="row">Parliamentary Education Office</th> <td><a href="mailto:info@%70eo.gov%2E%61u">info@peo.gov.au</a> or <a href="tel:+61262773147">02 6277 3147</a></td> </tr> <tr> <th scope="row">Parliamentary research</th> <td><a href="mailto:resear%63h%2E%73en%40aph.g%6F%76%2E%61%75">research.sen@aph.gov.au</a> or <a href="tel:+61262773078">02 6277 3078</a></td> </tr> <tr> <th scope="row">Printing Unit</th> <td><a href="mailto:se%6Ep%72%69%6Eti%6Eg@ap%68.gov%2Ea%75">senprinting@aph.gov.au</a> or <a href="tel:+61262775994">02 6277 5994</a></td> </tr> <tr> <th scope="row">Purchasing</th> <td><a href="mailto:senat%65.%68%6Ftlin%65%40aph.%67ov.au">senate.hotline@aph.gov.au</a> or <a href="tel:+61262773500">02 6277 3500</a></td> </tr> <tr> <th scope="row">Records, documents and bills</th> <td><a href="mailto:t%61bl%65.inqu%69rie%73.sen@%61ph.%67%6Fv.au">table.inquiries.sen@aph.gov.au</a> or <a href="tel:+61262773010">02 6277 3010</a></td> </tr> <tr> <th scope="row">Records management</th> <td><a href="mailto:se%6Eate.reco%72dkee%70i%6E%67@%61ph.%67ov.au">senate.recordkeeping@aph.gov.au</a> or <a href="tel:+61262775790">02 6277 5790</a></td> </tr> <tr> <th scope="row">Recruitment</th> <td><a href="mailto:HRM%2ESen%40aph.%67%6Fv.au">HRM.Sen@aph.gov.au</a>聽or <a href="tel:+61262775924">02 6277 5924</a></td> </tr> <tr> <th scope="row">Registrar of Senators' Interests</th> <td><a href="mailto:senators.inte%72e%73t%73@a%70h.g%6F%76.%61u">senators.interests@aph.gov.au</a> or <a href="tel:+61262773020">02 6277 3020</a></td> </tr> <tr> <th scope="row">Senators' services</th> <td><a href="mailto:senat%65.%68%6Ftlin%65%40aph.%67ov.au">senate.hotline@aph.gov.au</a> or <a href="tel:+61262773500">02 6277 3500</a></td> </tr> </tbody> </table> <h2>Suggestions, compliments and complaints </h2> <p>We value all feedback, whether you are pleased with our performance, or we have not met your expectations. If you have a suggestion, compliment or complaint about your experience with the Department of the Senate, please email <a href="mailto:b%6Cackr%6Fd.se%6E@a%70h%2Egov.a%75">blackrod.sen@aph.gov.au</a> to let us know. </p> <h3>How we respond to complaints </h3> <p>Complaints will be taken seriously and handled professionally, sensitively and with appropriate confidentiality. You will receive an acknowledgement that your complaint has been received and we may contact you to confirm or clarify information. </p> <p>We will investigate your complaint and take appropriate action. Depending on the nature of the complaint, it may be appropriate to refer your complaint to another organisation. You will be informed of the action taken in response to your complaint. </p> <p>If a complaint alleges inappropriate conduct of an employee of the department, it may also constitute a suspected breach of the Parliamentary Service Code of Conduct. Suspected breaches of the Code must be dealt with in accordance with the department's <a class="document-download not-bold" href="-/media/0F4881DD90FC845E6C37652EA8E838956DB629D8.ashx" target="_blank"><em class="fa fa-fw fa-file-pdf-o" aria-hidden="true"></em><strong><em>Procedures for determining suspected breaches of the Parliamentary Service Code of Conduct</em></strong> (PDF 240KB)</a>.</p> <h3>Procurement complaints</h3> <p>To provide feedback on a procurement process, please contact the <a href="mailto:b%6Cackr%6Fd.se%6E@a%70h%2Egov.a%75">Black Rod's Office</a>.</p> <h3>Public interest disclosures </h3> <p>The department's <a class="document-download not-bold" href="/-/media/05_About_Parliament/54_Parliamentary_Depts/541_Dept_of_Senate/public_interest_disclosure_procedures.pdf?la=en&hash=8A2793D46D552DB681486535E9E3889E8A3157BD" target="_blank"><em class="fa fa-fw fa-file-pdf-o" aria-hidden="true"></em><strong>Public Interest Disclosure Procedures</strong> (PDF 234KB)</a> are made under subsection 59 of the <a href="https://www.legislation.gov.au/Series/C2013A00133" target="_blank" rel="external" aria-label="Link to external site. Opens in new window"><em>Public Interest Disclosure Act 2013</em></a>. To make a public interest disclosure to the department, contact the authorised officers: </p> <ul> <li><a href="mailto:depcler%6B%2Ese%6E@%61p%68%2Egov%2Ea%75">Deputy Clerk of the Senate</a></li> <li><a href="mailto:b%6Cackr%6Fd.se%6E@a%70h%2Egov.a%75">Usher of the Black Rod</a></li> </ul></p> </div> </div> <div class="large-3 small-12 columns"> <h2><script type="text/javascript" src="/~/media/Senate/scripts/sub-navigation-active-state.js"></script></h2> <div class="show-for-large-up" style="margin-top: -0.95rem;"> <div class="sidenav" role="navigation" aria-label="Secondary navigation"><a class="sidenav__heading" aria-expanded="false" role="button" tabindex="0"><span class="sidenav__heading--span">In this section</span></a> <ul class="restartSecondary sidenav__list"> <li class="sidenav__item sidenav__item--has-dropdown active"><a role="link" class="active" href="/About_Parliament/Parliamentary_departments/Department_of_the_Senate" onclick="sendGoogleAnalyticsEvent('Secondary Nav', 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