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This sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.</p> <p>These pieces of information are used to improve services for you through, for example:</p> <ul> <li>enabling a service to recognise your device so you don’t have to give the same information during one task</li> <li>recognising that you have already given a username and password so you don’t need to enter it for every web page requested</li> <li>measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast</li> </ul> <p>You can manage these small files yourself and learn more about them from <a href="https://web.archive.org/web/20111127013608/http://www.allaboutcookies.org/" title="Find out more about cookies" onclick="pageTracker._trackPageview('/outgoing/www.allaboutcookies.org/?referer=');">AllAboutCookies.org</a>.</p> <hr/> <h2>Our use of cookies</h2> <p>The list below shows all of the cookies that are set by this website and the third-party services we use. If you have any queries about these cookies or would like more information about them, please <a href="/web/20111127013608/http://www.consumerfocus.org.uk/contact-us" title="Get in touch with Consumer Focus">get in touch</a>.</p> <h3 style="margin-top:40px;">Cookies for improving service</h3> <p>Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the website is available when you want it and to help us understand what you want to use.</p> <table width="100%" cellspacing="0" cellpadding="0" border="0" class="visible"> <thead> <tr> <th class="cookiename">Name</th> <th>Typical Content</th> <th class="cookieexpires">Expires</th> </tr> </thead> <tbody> <tr> <td>_utma</td> <td>randomly generated number</td> <td>2 years</td> </tr> <tr> <td>_utmb</td> <td>randomly generated number</td> <td>30 minutes</td> </tr> <tr> <td>_utmc</td> <td>randomly generated number</td> <td>when you close your browser</td> </tr> <tr> <td>_utmz</td> <td>randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search)</td> <td>6 months</td> </tr> </tbody> </table> <p>For further details on the cookies set by Google Analytics, please refer to the <a href="https://web.archive.org/web/20111127013608/http://code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html#cookiesSet" title="Information about Google Analytics cookies" onclick="pageTracker._trackPageview('/outgoing/code.google.com/apis/analytics/docs/concepts/gaConceptsCookies.html_cookiesSet?referer=');">Google Code</a> website</p> <h3 style="margin-top:40px;">Cookies for managing your current visit</h3> <p>We use a number of cookies to remember your selections or preferences that you’ve made when looking at the information on this site.</p> <table width="100%" cellspacing="0" cellpadding="0" border="0" class="visible"> <thead> <tr> <th class="cookiename">Name</th> <th>Typical Content</th> <th class="cookieexpires">Expires</th> </tr> </thead> <tbody> <tr> <td>_icl_current_language</td> <td>the language you are using</td> <td>1 day</td> </tr> <tr> <td>wp-settings-12</td> <td>randomly generated text</td> <td>1 year</td> </tr> <tr> <td>wp-settings-time-12</td> <td>a date</td> <td>1 year</td> </tr> <tr> <td>.ASPXANONYMOUS</td> <td>randomly generated text</td> <td>2 months</td> </tr> <tr> <td>PHPSESSID</td> <td>randomly generated text</td> <td>when you close your browser</td> </tr> <tr> <td>ci_session</td> <td>randomly generated text</td> <td>2 hours</td> </tr> <tr> <td>cp_session</td> <td>randomly generated text</td> <td>when you close your browser</td> </tr> </tbody> </table> </div> </div> </div> <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-5622265-1']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 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<div class="span-4"> <h2>Our Work</h2> <div class="menu-footer-work-container"><ul id="menu-footer-work" class="menu"><li id="menu-item-16463" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16463"><a href="https://web.archive.org/web/20111127013608/http://www.consumerfocus.org.uk/news">Latest News</a></li> <li id="menu-item-16464" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16464"><a href="https://web.archive.org/web/20111127013608/http://www.consumerfocus.org.uk/news/e-newsletter">e-Newsletter</a></li> <li id="menu-item-16465" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16465"><a href="https://web.archive.org/web/20111127013608/http://www.consumerfocus.org.uk/news/speeches">Speeches & Events</a></li> <li id="menu-item-16466" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16466"><a 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class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16453"><a href="https://web.archive.org/web/20111127013608/http://www.consumerfocus.org.uk/get-advice/energy/price-comparison">Energy Price Comparison</a></li> <li id="menu-item-16454" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16454"><a href="https://web.archive.org/web/20111127013608/http://www.consumerfocus.org.uk/get-advice/energy/energy-supplier-performance">Energy Supplier Performance</a></li> <li id="menu-item-16455" class="menu-item menu-item-type-custom menu-item-object-custom menu-item-16455"><a href="https://web.archive.org/web/20111127013608/http://www.cflabs.org.uk/rtm" onclick="pageTracker._trackPageview('/outgoing/www.cflabs.org.uk/rtm?referer=');">Right to Manage Tool</a></li> <li id="menu-item-16456" class="menu-item menu-item-type-post_type menu-item-object-page menu-item-16456"><a href="https://web.archive.org/web/20111127013608/http://www.consumerfocus.org.uk/get-advice/energy/your-energy-questions-2">Your Energy Questions</a></li> </ul></div> </div> <div class="span-4 last"> <h2>Social</h2> <p><a href="/web/20111127013608/http://www.consumerfocus.org.uk/contact-us/social-media#twitter" title="Find out about Consumer Focus on twitter"><img src="https://web.archive.org/web/20111127013608im_/http://www.consumerfocus.org.uk/wp-content/themes/cf-gb-2-1/images/socialicons/twitter.png" width="24" height="24" alt="Twitter"/></a> <a href="/web/20111127013608/http://www.consumerfocus.org.uk/feed" title="Subscribe to our RSS feed"><img src="https://web.archive.org/web/20111127013608im_/http://www.consumerfocus.org.uk/wp-content/themes/cf-gb-2-1/images/socialicons/rss.png" width="24" height="24" alt="RSS"/></a> <a href="https://web.archive.org/web/20111127013608/http://vimeo.com/consumerfocus" title="See our videos on Vimeo" 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