Billing | Patient Resources

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">Sign in to MyChart</a><a class="dropdown-item" data-cchmc-link="true" href="/patients/resources/billing" title="Pay a bill. ">Pay a Bill</a><a class="dropdown-item" data-cchmc-link="true" href="/schedule-appointment" title="Schedule an appointment. ">Schedule an Appointment</a><a class="dropdown-item" data-cchmc-link="true" href="/schedule-appointment/online-second-opinion" title="Get an Online Second Opinion.">Get an Online Second Opinion</a><a class="dropdown-item" data-cchmc-link="true" href="/patient-resources/obtain-medical-records" title="Request medical records. ">Obtain Medical Records</a><a class="dropdown-item" data-cchmc-link="true" href="/locations/urgent-care" title="Find an urgent care location. ">Find an Urgent Care</a><a class="dropdown-item" data-cchmc-link="true" href="/search/services" title="Find services and specialties. ">Find a Specialty</a><a class="dropdown-item" data-cchmc-link="true" href="/search/find-doctor" title="Find a doctor. 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<div class="container-fluid position-relative px-0 show-background"> <div class="page-top"> <div class="row"> <div class="titling col-12 "> <h1><div class="tags d-block"><span class="badge text-bg-light tag">Patient and Family Resources</span></div>Billing</h1> <nav> <ul class="breadcrumb" itemscope="" itemtype="https://schema.org/BreadcrumbList"><li class="breadcrumb-item bcLevel_2" data-hide-nav="false" data-is-root="true" itemprop="itemListElement" itemscope="" itemtype="https://schema.org/ListItem"><a data-cchmc-link="true" href="/" itemprop="item" title="Navigate to Home"><span itemprop="name">Home</span></a><meta content="1" itemprop="position"></meta></li><li class="breadcrumb-item bcLevel_1" data-hide-nav="false" data-is-root="true" itemprop="itemListElement" itemscope="" itemtype="https://schema.org/ListItem"><a data-cchmc-link="true" href="/patient-resources" itemprop="item" title="Navigate to Patient and Family Resources"><span itemprop="name">Patient and Family Resources</span></a><meta content="2" itemprop="position"></meta></li><li aria-current="page" class="breadcrumb-item bcLevel_0 active" data-hide-nav="false" data-is-root="true" itemprop="itemListElement" itemscope="" itemtype="https://schema.org/ListItem"><span itemprop="name">Billing</span><meta content="3" itemprop="position"></meta></li></ul> </nav> </div> </div> </div> </div> <div class="module featurette img-left overlay-right width-75 internal" data-tagmanagerid="click_featurette"> <div class="main-content"> <div class="featurette-image img-group aspect-ratio-wrapper img-ratio-16-9 ar-16-9"> <picture> <source class="src-lg" srcset="/-/media/Cincinnati-Childrens/Home/patient-resources/billing/billing-featurette.jpg?iar=0&mw=768&hash=034DAA9CC2707D6B70625156FB66FD14 768w, /-/media/Cincinnati-Childrens/Home/patient-resources/billing/billing-featurette.jpg?iar=0&mw=960&hash=BBBE8ABD4C1FFA67A4D4BA7BD3857D4B 960w, /-/media/Cincinnati-Childrens/Home/patient-resources/billing/billing-featurette.jpg?iar=0&mw=1280&hash=B7BC882FB8C46C0273CD1D238AEBF4B3 1280w, /-/media/Cincinnati-Childrens/Home/patient-resources/billing/billing-featurette.jpg?iar=0&mw=1440&hash=3EE637A946A537478788AEC683E39EDA 1440w, /-/media/Cincinnati-Childrens/Home/patient-resources/billing/billing-featurette.jpg?iar=0&w=1920&hash=776DEC7FCC09D1B719057C0548B63354 1920w" media="(min-width: 480px)"> <source class="src-sm" srcset="/-/media/Cincinnati-Childrens/Home/patient-resources/billing/billing-featurette.jpg?iar=0&mw=375&hash=097B0959B0065EDB48FBA549EA27F512 375w, /-/media/Cincinnati-Childrens/Home/patient-resources/billing/billing-featurette.jpg?iar=0&mw=750&hash=1ED77531D8DD0FA49FA128F52BF1FF16 750w" media="(max-width: 479px)"> <img alt="Pay Your Bill." class="img-responsive lazyload" data-cchmc-image="true" data-src="/-/media/Cincinnati-Childrens/Home/patient-resources/billing/billing-featurette.jpg?iar=0&mh=1080&mw=1920&hash=5CC79738278F6A1BEE09E2B5BBBD654F" height="1080" loading="lazy" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" width="1920" /> </picture> </div> <div class="overlay white"> <h2 class="heading head-normal">Billing Customer Service</h2> <div class="overlay-body"><p><strong>Monday - Friday:</strong> 7:30 am - 5:00 pm</p> <p><strong>Phone:</strong> <a class="phone mobile" href="tel:+15136364427" title="Call 513-636-4427.">513-636-4427</a><br /> <strong>Toll Free: </strong><a class="phone mobile" href="tel:+18774308495" title="Call 1-877-430-8495.">1-877-430-8495</a><br /> <strong>Fax: </strong>1-866-481-6964</p> <p><strong>Email:</strong> <a href="mailto:billing@cchmc.org">billing@cchmc.org</a></p></div> </div> </div> </div> <div class="card-deck-common wrapper full-width card-deck-wrapper bg-light" data-tagmanagerid=""> <div class="container"> <div class="row"> <div class="col mx-auto col-12 "> <div class="intro"> <h2>Pay Your Bill</h2> </div> <div class="card-deck cch-card-deck cards-1up cards-lg-4up "> <div class="card cch-card card-image rounded-0 no-border mx-auto has-image card-vertical card-md-vertical card-lg-vertical card-shadow" data-tagmanagerid="card"> <div class="wrapper img-group aspect-ratio-wrapper "> <img alt="Pay by MyChart." class="img-responsive lazyload card-img-top" data-cchmc-image="true" data-src="/-/media/Cincinnati-Childrens/Home/patient-resources/billing/billing-mychart-pink.jpg?iar=0&mh=71&mw=400&hash=1F4E7530D0B3CE4B393E5B60F54CDB23" data-srcset="/-/media/Cincinnati-Childrens/Home/patient-resources/billing/billing-mychart-pink.jpg?iar=0&mw=240&hash=80339C06C2EE9DABF399160A82D83BEA 240w, /-/media/Cincinnati-Childrens/Home/patient-resources/billing/billing-mychart-pink.jpg?iar=0&mw=360&hash=74A5F309CE9E754C2E438E76A82B8979 360w, /-/media/Cincinnati-Childrens/Home/patient-resources/billing/billing-mychart-pink.jpg?iar=0&w=400&hash=8EA80B381F693D7B775F1B9527278543 400w" height="71" loading="lazy" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" width="400" /> </div> <div class="card-body "> <div class="card-text"><ul> <li> <p><strong>MyChart</strong> users can pay in the MyChart App or <a rel="noopener noreferrer" href="https://mychart.cincinnatichildrens.org/mychart/Authentication/Login?" target="_blank" title="Login to MyChart.">login online</a></p> </li> </ul></div> </div> </div> <div class="card cch-card card-image rounded-0 no-border mx-auto has-image card-vertical card-md-vertical card-lg-vertical card-shadow" data-tagmanagerid="card"> <div class="wrapper img-group aspect-ratio-wrapper "> <img alt="Pay Online." class="img-responsive lazyload card-img-top" data-cchmc-image="true" data-src="/-/media/Cincinnati-Childrens/Home/patient-resources/billing/Billing-Icons-Pay-Online-Green.png?iar=0&mh=71&mw=400&hash=1AA1EE9E3A69B926BE1303C924CADB6D" data-srcset="/-/media/Cincinnati-Childrens/Home/patient-resources/billing/Billing-Icons-Pay-Online-Green.png?iar=0&mw=240&hash=60CC0FF37CBB6939DD7697EAD9EAF3EA 240w, /-/media/Cincinnati-Childrens/Home/patient-resources/billing/Billing-Icons-Pay-Online-Green.png?iar=0&mw=360&hash=5EE83E1DC7D8201A5C47974D6DF42229 360w, /-/media/Cincinnati-Childrens/Home/patient-resources/billing/Billing-Icons-Pay-Online-Green.png?iar=0&w=400&hash=2E576CE26CA3F724C92A579B575F6CCF 400w" height="71" loading="lazy" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" width="400" /> </div> <div class="card-body "> <div class="card-text"><ul> <li> <p><a rel="noopener noreferrer" target="_blank" href="https://mychart.cincinnatichildrens.org/MyChart/billing/guestpay/payasguest?&mobile=0" title="Online Business Office - Pay Your Bills Online."><strong>Pay online as a guest</strong></a></p> </li> <li> <p><strong>Home Medical Equipment, Home Pharmacy Only:</strong> <a href="/patient-resources/billing/hme-home-pharmacy" title="Pay your pharmacy bill.">Quick Pay</a> allows you to pay your Home Medical Equipment and/or Home Pharmacy bill online</p> </li> </ul></div> </div> </div> <div class="card cch-card card-image rounded-0 no-border has-image card-vertical card-md-vertical card-lg-vertical card-shadow" data-tagmanagerid="card"> <div class="wrapper img-group aspect-ratio-wrapper "> <img alt="Pay by Phone." class="img-responsive lazyload card-img-top" data-cchmc-image="true" data-src="/-/media/Cincinnati-Childrens/Home/patient-resources/billing/Billing-Icons-Pay-By-Phone-Teal-2.png?iar=0&mh=71&mw=400&hash=8820A302BCC5F90402A5AAFEF203A745" data-srcset="/-/media/Cincinnati-Childrens/Home/patient-resources/billing/Billing-Icons-Pay-By-Phone-Teal-2.png?iar=0&mw=240&hash=EDCD5A3202FFCFC47B4972C0C57DC08A 240w, /-/media/Cincinnati-Childrens/Home/patient-resources/billing/Billing-Icons-Pay-By-Phone-Teal-2.png?iar=0&mw=360&hash=2A272328340700DF4394F2D1AEC19EC8 360w, /-/media/Cincinnati-Childrens/Home/patient-resources/billing/Billing-Icons-Pay-By-Phone-Teal-2.png?iar=0&w=400&hash=A57E83687DF662BBFC722DC3F5E6712D 400w" height="71" loading="lazy" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" width="400" /> </div> <div class="card-body "> <div class="card-text"><p><strong>Automated Self-Pay System:</strong></p> <ul> <li><a class="phone mobile" href="tel:+15138234546" title="Call 1-513-823-4546."><strong>1-513-823-4546</strong> </a> (English)</li> <li><a class="phone mobile" href="tel:+15138408030" title="Call 1-513-840-8030."><strong>1-513-840-8030</strong></a> (Spanish)</li> <li>Available 24/7</li> </ul> <p><b>Customer Service</b> can accept payment by credit card over the phone:</p> <ul> <li><strong><a class="phone mobile" href="tel:+18774308495" title="Call 1-877-430-8495.">1-877-430-8495</a> option #1</strong></li> <strong> </strong> <li><strong></strong><strong><a class="phone mobile" href="tel:+15136364427" title="Call 1-513-636-4427.">1-513-636-4427</a></strong></li> <strong> </strong> <li><strong></strong>Mon - Fri: 7:30 am - 5 pm<br /> <br /> </li> </ul></div> </div> </div> <div class="card cch-card card-image rounded-0 no-border has-image card-vertical card-md-vertical card-lg-vertical " data-tagmanagerid="card"> <div class="wrapper img-group aspect-ratio-wrapper "> <img alt="Pay by Mail." class="img-responsive lazyload card-img-top" data-cchmc-image="true" data-src="/-/media/Cincinnati-Childrens/Home/patient-resources/billing/Billing-Icons-Pay-By-Mail-Purple-2.png?iar=0&mh=71&mw=400&hash=F2C89C5020FBF5021BA73C6991C074F6" data-srcset="/-/media/Cincinnati-Childrens/Home/patient-resources/billing/Billing-Icons-Pay-By-Mail-Purple-2.png?iar=0&mw=240&hash=F26B817FDAC6818821DCD7D79EF8A9F1 240w, /-/media/Cincinnati-Childrens/Home/patient-resources/billing/Billing-Icons-Pay-By-Mail-Purple-2.png?iar=0&mw=360&hash=3850C052DE68D11330A63A2182AC09A0 360w, /-/media/Cincinnati-Childrens/Home/patient-resources/billing/Billing-Icons-Pay-By-Mail-Purple-2.png?iar=0&w=400&hash=3E110204EB9649D715620E4891DA6810 400w" height="71" loading="lazy" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" width="400" /> </div> <div class="card-body "> <div class="card-text"><ul> <li>You can pay your bill through the mail using a check, money order or major credit card. When mailing a payment, please include the statement voucher connected to the billing statement.</li> </ul></div> </div> </div> </div> </div> </div> </div> </div> <div class="card-deck-common wrapper full-width card-deck-wrapper " data-tagmanagerid=""> <div class="container"> <div class="row"> <div class="col "> <div class="intro"> <h2>Additional Resources and Information</h2> </div> <div class="card-deck cch-card-deck cards-1up cards-lg-4up "> <div class="card cch-card card-common card-vertical rounded-0 no-border card-shadow" data-tagmanagerid="card"> <div class="card-body "> <h3 class="card-title">Home Medical Equipment and Home Care Pharmacy</h3> <div class="card-text"><ul> <li><a href="/patient-resources/billing/hme-home-pharmacy" title="HME and Home Pharmacy Bill Information.">Home Medical Equipment and Home Care Pharmacy Online Bill Pay Information</a></li> </ul></div> </div> </div> <div class="card cch-card card-common card-vertical rounded-0 no-border card-shadow" data-tagmanagerid="card"> <div class="card-body "> <h3 class="card-title">Hospital Pricing</h3> <div class="card-text"><ul> <li><a href="/patient-resources/billing/hospital-pricing" title="Hospital Pricing.">View Hospital Pricing</a></li> <li><a href="/patient-resources/billing/patient-estimates" title="Patient Estimates and No Surprise Billing.">Patient Estimates and No Surprise Billing</a></li> </ul></div> </div> </div> <div class="card cch-card card-common card-vertical rounded-0 no-border card-shadow" data-tagmanagerid="card"> <div class="card-body "> <h3 class="card-title">Financial Assistance</h3> <div class="card-text"><ul> <li><a href="/patient-resources/billing/financial-assistance" title="Financial Assistance.">View Financial Assistance Information, Documents and Application Instructions</a></li> </ul></div> </div> </div> <div class="card cch-card card-common card-vertical rounded-0 no-border card-shadow" data-tagmanagerid="card"> <div class="card-body "> <h3 class="card-title">Health Insurance</h3> <div class="card-text"><ul> <li><a href="/patient-resources/billing/health-insurance" title="Health Insurance.">View Health Insurance Information</a></li> <li><a href="/patient-resources/billing/healthcare-exchanges" title="Healthcare Exchanges.">Healthcare Exchanges</a></li> </ul></div> </div> </div> </div> </div> </div> </div> </div> <div class="module article-media band-wrapper _articlewithmedia"><div class="container"> <div class="row"> <article class="article col"> <h2 class="h2">About the Billing Process</h2> <p>When your child needs treatment at Cincinnati Children's, your child's wellbeing and comfort come first. In the back of most parents' minds there is a worry about bills, insurance, co-pays and the overall financial impact of receiving care. The team at Cincinnati Children's understands your concerns, and we try to reduce your stress by simplifying the medical billing process. We’re here to help.  </p> <h3>What to Expect During the Billing Process</h3> <p>The billing process begins upon initial treatment of your child. </p> <ul> <li><strong>Provide insurance information.</strong> Please provide your most up-to-date insurance card. </li> <li><strong>Make co-payment if applicable.</strong> Your insurer will be able to inform you of your co-pay if applicable. This co-pay amount is often displayed on your insurance card.</li> <li><strong>Cincinnati Children's submits bills to your insurer.</strong> As your child receives treatment and services at Cincinnati Children's, we submit bills to your insurance provider. If your insurance provider does not respond in a timely manner, we may contact them again directly. We may also contact you for help in processing your insurance claim.</li> <li><strong>Cincinnati Children's sends bill for remaining balance to you.</strong> We want to make billing a simple process for you, so we will consolidate the costs of your child’s physician and hospital services into one billing statement. As a parent or guardian of a patient at Cincinnati Children’s, you are considered the guarantor, or person held responsible for your child’s medical expenses. </li> <li><strong>Make payment to Cincinnati Children's for balance due. </strong>We ask that you <a rel="noopener noreferrer" title="Pay Your Bill Online." href="https://cincinnatichildrens.patientsimple.com/" target="_blank">pay your bill</a> promptly, but we understand that medical expenses can quickly become overwhelming. If you are having trouble managing your child’s medical bills, <a title="Read more about financial聽assistance." href="/patients/resources/financial-assistance/">financial assistance</a> can help.</li> </ul> <h3>If You Disagree with Insurer's Coverage </h3> <p>You should receive an explanation of benefits (EOB) from your insurer within 30 days. If you do not, contact them to find out the status of your claim. If you find that your provider has not covered the treatment or service as you'd expected, contact your insurance provider to discuss the discrepancy.</p> <h3>We're Going to Paperless Billing!</h3> <p>Starting May 7, MyChart accounts linked to billing and with an active email address will be automatically enrolled. You will receive e-bills through your email and no longer by U.S. Mail. Still prefer paper? Opt out by calling Billing at <a class="phone mobile" href="tel:+15136364427" title="Call 513-636-4427.">513-636-4427</a>, option 9.</p> </article> </div> </div> </div> <div class="accordion wrapper full-width card-deck-wrapper" > <div class="container"> <div class="row"> <div class="col"> <div class="intro"><h2>Billing FAQs</h2></div> <div class="card-deck cch-card-deck cch-block-list cch-block-list-collapsible cards-1up"> <div class="card tab-card card-shadow"> <a class="tab-link collapsed" href="#BillingFAQs_collapse1F9036BF826640A796833B5FB2F428DE" data-bs-toggle="collapse" data-bs-target="#BillingFAQs_collapse1F9036BF826640A796833B5FB2F428DE" aria-expanded="false" aria-controls="BillingFAQs_collapse1F9036BF826640A796833B5FB2F428DE" role="button"> <div class="card-body"> <div class="card-title"> <span class="card-title-text"> Forms of Payment </span> <span class="card-icon"><i class="icon toggle-plus-minus"></i></span> </div> </div> </a> </div> <div id="BillingFAQs_collapse1F9036BF826640A796833B5FB2F428DE" class="card-wrapper collapse "> <div class="card tab-cards-content"> <div class="card-body"> <div class="card-text"> <p>You can uses these <em><span style="text-decoration: underline;">preferred</span></em> forms of payment:</p> <ul> <li>Credit Card (American Express, Discover, MasterCard, or Visa)</li> <li>Check</li> </ul> <p>You can also use these forms of payment:</p> <ul> <li>Cashier’s Check</li> <li style="margin-bottom: 0px;">Money Order</li> </ul> </div> </div> </div> </div> <div class="card tab-card card-shadow"> <a class="tab-link collapsed" href="#BillingFAQs_collapse23A66B5AD9BF4D5E8ACED034E3B627BF" data-bs-toggle="collapse" data-bs-target="#BillingFAQs_collapse23A66B5AD9BF4D5E8ACED034E3B627BF" aria-expanded="false" aria-controls="BillingFAQs_collapse23A66B5AD9BF4D5E8ACED034E3B627BF" role="button"> <div class="card-body"> <div class="card-title"> <span class="card-title-text"> What is a deductible? </span> <span class="card-icon"><i class="icon toggle-plus-minus"></i></span> </div> </div> </a> </div> <div id="BillingFAQs_collapse23A66B5AD9BF4D5E8ACED034E3B627BF" class="card-wrapper collapse "> <div class="card tab-cards-content"> <div class="card-body"> <div class="card-text"> <p>A deductible is the amount of money you must pay before the insurance company begins covering part or all of your medical expenses.</p> </div> </div> </div> </div> <div class="card tab-card card-shadow"> <a class="tab-link collapsed" href="#BillingFAQs_collapseCF75D3F5C5BE428D875003C4E64212DB" data-bs-toggle="collapse" data-bs-target="#BillingFAQs_collapseCF75D3F5C5BE428D875003C4E64212DB" aria-expanded="false" aria-controls="BillingFAQs_collapseCF75D3F5C5BE428D875003C4E64212DB" role="button"> <div class="card-body"> <div class="card-title"> <span class="card-title-text"> What is co-insurance? </span> <span class="card-icon"><i class="icon toggle-plus-minus"></i></span> </div> </div> </a> </div> <div id="BillingFAQs_collapseCF75D3F5C5BE428D875003C4E64212DB" class="card-wrapper collapse "> <div class="card tab-cards-content"> <div class="card-body"> <div class="card-text"> <p>Co-insurance is a set percentage of the insured medical expenses that you may have to pay after you reach your deductible. Co-insurance can vary greatly among insurance plans, so check with your provider to find out how much co-insurance you may have to pay.</p> </div> </div> </div> </div> <div class="card tab-card card-shadow"> <a class="tab-link collapsed" href="#BillingFAQs_collapse5EAE280CF0BA47D7BBBB8A29207689D6" data-bs-toggle="collapse" data-bs-target="#BillingFAQs_collapse5EAE280CF0BA47D7BBBB8A29207689D6" aria-expanded="false" aria-controls="BillingFAQs_collapse5EAE280CF0BA47D7BBBB8A29207689D6" role="button"> <div class="card-body"> <div class="card-title"> <span class="card-title-text"> I received a billing statement. How do I know my insurance company paid its portion? </span> <span class="card-icon"><i class="icon toggle-plus-minus"></i></span> </div> </div> </a> </div> <div id="BillingFAQs_collapse5EAE280CF0BA47D7BBBB8A29207689D6" class="card-wrapper collapse "> <div class="card tab-cards-content"> <div class="card-body"> <div class="card-text"> <p>You may use <a href="https://mychart.cincinnatichildrens.org/MyChart/billing/guestpay/payasguest" target="_blank" title="Online Business Office.">Online Business Office</a> to view insurance payment information. If you have additional questions about insurance payments, please call your insurance company directly. The insurance company's phone number is usually printed on the back of your insurance card.</p> </div> </div> </div> </div> <div class="card tab-card card-shadow"> <a class="tab-link collapsed" href="#BillingFAQs_collapse821ACDB6B4864D86B5542B3454464933" data-bs-toggle="collapse" data-bs-target="#BillingFAQs_collapse821ACDB6B4864D86B5542B3454464933" aria-expanded="false" aria-controls="BillingFAQs_collapse821ACDB6B4864D86B5542B3454464933" role="button"> <div class="card-body"> <div class="card-title"> <span class="card-title-text"> What is a co-payment? </span> <span class="card-icon"><i class="icon toggle-plus-minus"></i></span> </div> </div> </a> </div> <div id="BillingFAQs_collapse821ACDB6B4864D86B5542B3454464933" class="card-wrapper collapse "> <div class="card tab-cards-content"> <div class="card-body"> <div class="card-text"> <p>A co-payment is a set payment made at the time a service is received. Co-payments can vary greatly among insurance plans, so check with your provider to find out how much you may have to pay. We ask that you pay your co-payment when you register.</p> </div> </div> </div> </div> <div class="card tab-card card-shadow"> <a class="tab-link collapsed" href="#BillingFAQs_collapse7EA1F4E62FBB46F790CC2C0AA24104F8" data-bs-toggle="collapse" data-bs-target="#BillingFAQs_collapse7EA1F4E62FBB46F790CC2C0AA24104F8" aria-expanded="false" aria-controls="BillingFAQs_collapse7EA1F4E62FBB46F790CC2C0AA24104F8" role="button"> <div class="card-body"> <div class="card-title"> <span class="card-title-text"> What if I forget to bring my insurance information to the appointment? </span> <span class="card-icon"><i class="icon toggle-plus-minus"></i></span> </div> </div> </a> </div> <div id="BillingFAQs_collapse7EA1F4E62FBB46F790CC2C0AA24104F8" class="card-wrapper collapse "> <div class="card tab-cards-content"> <div class="card-body"> <div class="card-text"> <p>You will be registered as "self-pay" during registration, which means you are responsible for paying the entire bill. However, you may use <a href="https://mychart.cincinnatichildrens.org/MyChart/billing/guestpay/payasguest" target="_blank" title="Online Business Office.">Online Business Office</a> or call <a class="phone mobile" href="tel:+15136364427" title="Call 513-636-4427.">513-636-4427</a> to provide your insurance information.</p> </div> </div> </div> </div> <div class="card tab-card card-shadow"> <a class="tab-link collapsed" href="#BillingFAQs_collapse20772B9F754C44EBAAF6F56353BE8C8D" data-bs-toggle="collapse" data-bs-target="#BillingFAQs_collapse20772B9F754C44EBAAF6F56353BE8C8D" aria-expanded="false" aria-controls="BillingFAQs_collapse20772B9F754C44EBAAF6F56353BE8C8D" role="button"> <div class="card-body"> <div class="card-title"> <span class="card-title-text"> Does a telehealth visit (video visit) cost the same as an in-person visit? </span> <span class="card-icon"><i class="icon toggle-plus-minus"></i></span> </div> </div> </a> </div> <div id="BillingFAQs_collapse20772B9F754C44EBAAF6F56353BE8C8D" class="card-wrapper collapse "> <div class="card tab-cards-content"> <div class="card-body"> <div class="card-text"> <p>The cost for a video visit is often the same as cost for an in person visit. Co-payment, co-insurance, and/or deductible amounts apply to video visits. You may be billed for those after Cincinnati Children’s bills your insurance. </p> <p> Video visits are covered by Ohio Medicaid and their plans. (CareSource, etc.) Most insurance plans cover video visits. A small number of employers may not cover video visits. </p> <p> If you have any questions about your coverage you should check your Summary Plan Description.You can also contact your plan to find out if your video visit will be covered. For more information go to <a href="/service/c/telehealth">www.cchmc.org/telehealth</a>.</p> </div> </div> </div> </div> <div class="card tab-card card-shadow"> <a class="tab-link collapsed" href="#BillingFAQs_collapseDA0787D2D42645BA99E82E129DD216ED" data-bs-toggle="collapse" data-bs-target="#BillingFAQs_collapseDA0787D2D42645BA99E82E129DD216ED" aria-expanded="false" aria-controls="BillingFAQs_collapseDA0787D2D42645BA99E82E129DD216ED" role="button"> <div class="card-body"> <div class="card-title"> <span class="card-title-text"> How does my insurance company receive the claim for health care services? </span> <span class="card-icon"><i class="icon toggle-plus-minus"></i></span> </div> </div> </a> </div> <div id="BillingFAQs_collapseDA0787D2D42645BA99E82E129DD216ED" class="card-wrapper collapse "> <div class="card tab-cards-content"> <div class="card-body"> <div class="card-text"> <p>Cincinnati Children's files the claim with your insurance company. Please make sure that we have your correct insurance information on file.</p> </div> </div> </div> </div> <div class="card tab-card card-shadow"> <a class="tab-link collapsed" href="#BillingFAQs_collapse751EEC9F2BBA4B68A27A8421B4E50A58" data-bs-toggle="collapse" data-bs-target="#BillingFAQs_collapse751EEC9F2BBA4B68A27A8421B4E50A58" aria-expanded="false" aria-controls="BillingFAQs_collapse751EEC9F2BBA4B68A27A8421B4E50A58" role="button"> <div class="card-body"> <div class="card-title"> <span class="card-title-text"> Why are some of my bills from the hospital covered by my insurance, while others are not? </span> <span class="card-icon"><i class="icon toggle-plus-minus"></i></span> </div> </div> </a> </div> <div id="BillingFAQs_collapse751EEC9F2BBA4B68A27A8421B4E50A58" class="card-wrapper collapse "> <div class="card tab-cards-content"> <div class="card-body"> <div class="card-text"> <p>Hospital coverage often has a deductible or out-of-pocket expense that you are responsible for paying. Since each plan can be different, we encourage you to carefully review your benefits.</p> </div> </div> </div> </div> <div class="card tab-card card-shadow"> <a class="tab-link collapsed" href="#BillingFAQs_collapse918950548F71447D8B3887D487ED5A78" data-bs-toggle="collapse" data-bs-target="#BillingFAQs_collapse918950548F71447D8B3887D487ED5A78" aria-expanded="false" aria-controls="BillingFAQs_collapse918950548F71447D8B3887D487ED5A78" role="button"> <div class="card-body"> <div class="card-title"> <span class="card-title-text"> Why do I receive billing statements from the hospital when my child was never there? </span> <span class="card-icon"><i class="icon toggle-plus-minus"></i></span> </div> </div> </a> </div> <div id="BillingFAQs_collapse918950548F71447D8B3887D487ED5A78" class="card-wrapper collapse "> <div class="card tab-cards-content"> <div class="card-body"> <div class="card-text"> <p>Cincinnati Children’s provides a wide range of medically related services for independent clinics, area physicians and other hospitals. For example, a pediatrician or health center may refer lab work to Cincinnati Children’s for testing or analysis. When this occurs, the bill for the lab services will come from Cincinnati Children’s.</p> </div> </div> </div> </div> <div class="card tab-card card-shadow"> <a class="tab-link collapsed" href="#BillingFAQs_collapse306DED21A88B4ACA8CFB52F518254D51" data-bs-toggle="collapse" data-bs-target="#BillingFAQs_collapse306DED21A88B4ACA8CFB52F518254D51" aria-expanded="false" aria-controls="BillingFAQs_collapse306DED21A88B4ACA8CFB52F518254D51" role="button"> <div class="card-body"> <div class="card-title"> <span class="card-title-text"> My child's medical bills are adding up fast, and I can't afford them. How can I get help? </span> <span class="card-icon"><i class="icon toggle-plus-minus"></i></span> </div> </div> </a> </div> <div id="BillingFAQs_collapse306DED21A88B4ACA8CFB52F518254D51" class="card-wrapper collapse "> <div class="card tab-cards-content"> <div class="card-body"> <div class="card-text"> <p>We are committed to providing healthcare needs to every child regardless of a family’s ability to pay. All families that reside in the United States are eligible for discounts and are offered payment plan options for services deemed medically necessary. Families may even be eligible for resources beyond Cincinnati Children's Hospital Medical Center financial assistance. <strong><a title="Learn more about our financial counselors and financial assistance options." href="/patients/resources/financial-assistance/">Our Financial Advocates can help you manage your child’s medical bills.</a></strong></p> </div> </div> </div> </div> <div class="card tab-card card-shadow"> <a class="tab-link collapsed" href="#BillingFAQs_collapse82B9DBC0B86241B1A41D33F96912C387" data-bs-toggle="collapse" data-bs-target="#BillingFAQs_collapse82B9DBC0B86241B1A41D33F96912C387" aria-expanded="false" aria-controls="BillingFAQs_collapse82B9DBC0B86241B1A41D33F96912C387" role="button"> <div class="card-body"> <div class="card-title"> <span class="card-title-text"> I received a letter stating my account has been referred to a collection agency or collection attorney. Why was this done and what should I do? </span> <span class="card-icon"><i class="icon toggle-plus-minus"></i></span> </div> </div> </a> </div> <div id="BillingFAQs_collapse82B9DBC0B86241B1A41D33F96912C387" class="card-wrapper collapse "> <div class="card tab-cards-content"> <div class="card-body"> <div class="card-text"> <p>Before an account is referred to a collection agency, you will receive three billing statements from Cincinnati Children’s. You may also receive a phone call from our Billing Office. If you have not made a payment or payment arrangements after these steps have been taken, the account will be referred a collection agency. These agencies act under the direction of Cincinnati Children’s. Once an account is placed with an outside collection agency, we ask that you work directly with the agency to resolve the balance. Before an account is placed with a collection agency, you will receive three billing statements from Cincinnati Children's advising you of your child's account activity. You may also receive phone calls from Cincinnati Children's billing office personnel during this billing period.</p> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="card-deck-common wrapper full-width card-deck-wrapper bg-light" data-tagmanagerid=""> <div class="container"> <div class="row"> <div class="col col-md-8 mx-auto "> <div class="intro"> <h2>Patient Resources at Cincinnati Children's</h2> </div> <div class="card-deck cch-card-deck cards-1up cards-lg-1up "> <div class="card cch-card card-image rounded-0 no-border col-12 mx-auto has-image card-lg-horizontal card-md-vertical horiz-img-left grow card-shadow" data-tagmanagerid="card"> <a class="card-full-link" data-cchmc-link="true" href="/patient-resources" target="|Custom" title="Explore Patient Resources."> <div class="wrapper img-group aspect-ratio-wrapper ar-md-16-9 ar-16-9"> <img alt="Patient Resources at Cincinnati Children's." class="img-responsive lazyload card-img-top" data-cchmc-image="true" data-src="/-/media/Cincinnati-Childrens/Home/patient-resources/patient-resources/patient-resources-callout.jpg?iar=0&mh=169&mw=300&hash=3BB3AFDFFC964F65FBCC61C0A2B7411F" data-srcset="/-/media/Cincinnati-Childrens/Home/patient-resources/patient-resources/patient-resources-callout.jpg?iar=0&mw=240&hash=1655FD199811663522DDA283B1FCEEFC 240w, /-/media/Cincinnati-Childrens/Home/patient-resources/patient-resources/patient-resources-callout.jpg?iar=0&w=300&hash=ADA9FA605EB325B8A1042E5FC3F52D60 300w" height="169" loading="lazy" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" width="300" /> </div> <div class="card-body "> <div class="card-text">Explore the wide-ranging resources Cincinnati Children's offers its patients: before, during and after your visit.</div> <span class="btn btn-tertiary btn-cta has-icon"> Explore Patient Resources <span class="cta-icon-wrap link-internal"><i class="icon icon-long-arrow-right fa-solid fa-arrow-right-long"></i></span> 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