Confidentiality | Administration and support services

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2024</a></li><li><span class="currentbranch0"><a href="/admin-services/human-resources/engagement/staff-survey/confidentiality-/">Confidentiality </a></span></li><li><a href="/admin-services/human-resources/engagement/staff-survey/faqs/">FAQs</a></li><li><a href="/admin-services/human-resources/engagement/staff-survey/visual-identity/">Visual identity</a></li><li><a href="/admin-services/human-resources/engagement/staff-survey/past-surveys/" class="">Past surveys</a></li><li><a href="/admin-services/human-resources/engagement/staff-survey/contact-us/">Contact us</a></li><li><a href="/admin-services/human-resources/engagement/staff-survey/engagement-champions/">Engagement Champions</a></li>  </ul> </nav> </div> </div> </div> </div> </header> <main id="page"> <div class="show-no-js"> <div class="container"> <p class="step-1">In this section</p> <nav class="nav-fallback"> <ul class="nav-fallback__parent"> <li> <a class="lwi" href="/admin-services/human-resources/engagement/staff-survey/"> Staff survey </a> </li> </ul> </nav> </div> </div> <div class="container content-template" id="content"> <nav class="page-area-heading"> <a href="/admin-services/human-resources/engagement/staff-survey/">Staff survey</a> </nav> <div class="page-heading lg-8 sm-12"> <div class="breadcrumbs"> <ul> <li><a href="/">Imperial Home</a></li> <li><a href="/admin-services/">Administration and support services</a></li><li><a href="/admin-services/human-resources/">Human Resources</a></li><li><a href="/admin-services/human-resources/engagement/">Staff Engagement</a></li><li><a href="/admin-services/human-resources/engagement/staff-survey/">Staff survey</a></li><li><a href="/admin-services/human-resources/engagement/staff-survey/confidentiality-/">Confidentiality </a></li> </ul> </div> <h1>Confidentiality </h1> </div> <div class="row row--space-between flow-opposite top" id=""> <aside class="col lg-3 md-4 sm-12"> </aside> <div class="col lg-8 sm-12" role="main" id="primary-content">  <div class="module flow-m"> <div class="row wysiwyg"> <p>The guarantee of confidentiality is absolutely vital to the success of any staff survey. Without it, we know that there's no way we can expect you to be truly honest about telling us how you feel about working for Imperial and if we don't know what's going well - and what could be improved - we can't change things for the better.</p> <p>We want you to have total confidence that your responses will never be traced back to you as an individual. We've put together the questions and answers below to give you a better idea of what confidentiality means for this survey.</p> </div> <div class="heading"> <h2 class="title fake-h3 not-sr-only"> FAQs </h2> </div> <div class="a11y-accordion-tabs wysiwyg"> <div class="accordion-tabs js-tabs" data-tabs-allowed="false" data-start-collapsed="true"> <ul role="tablist" class="tabs-tab-list"> <li role="presentation"> <a href="#tabpanel_706027" role="tab" id="tab_706027" aria-controls="tabpanel_706027" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Is the survey really confidential? </a> </li><li role="presentation"> <a href="#tabpanel_706032" role="tab" id="tab_706032" aria-controls="tabpanel_706032" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Then why do I have to give some personal details? </a> </li><li role="presentation"> <a href="#tabpanel_706028" role="tab" id="tab_706028" aria-controls="tabpanel_706028" aria-selected="true" class="tabs-trigger js-tabs-trigger"> I'm filling out an online survey. Can my response be traced back to my computer? </a> </li><li role="presentation"> <a href="#tabpanel_706029" role="tab" id="tab_706029" aria-controls="tabpanel_706029" aria-selected="true" class="tabs-trigger js-tabs-trigger"> I have received a reminder email. Does this mean you know who has completed the survey? </a> </li><li role="presentation"> <a href="#tabpanel_706030" role="tab" id="tab_706030" aria-controls="tabpanel_706030" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Open questions. Could I be identified? </a> </li><li role="presentation"> <a href="#tabpanel_706031" role="tab" id="tab_706031" aria-controls="tabpanel_706031" aria-selected="true" class="tabs-trigger js-tabs-trigger"> Who will see my comments? </a> </li><li role="presentation"> <a href="#tabpanel_1139206" role="tab" id="tab_1139206" aria-controls="tabpanel_1139206" aria-selected="true" class="tabs-trigger js-tabs-trigger"> What is the point - will what I say make a difference? </a> </li> </ul> <section id='tabpanel_706027' role='tabpanel' aria-labelledby='tab_706027' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706027' tabindex='0'> Is the survey really confidential? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p><span>Absolutely.  One of the benefits of an outside agency like People Insight administering the survey is that all your answers go to them. At no point will anyone at Imperial, including senior leaders and managers, be privy to individual responses.  </span><span> </span>This means that you can be completely honest with your responses without them being tracked back to you personally. People Insight administers the staff survey according to strict confidentiality policies and takes this very seriously. </p> <p><span>Results are presented back to Imperial in the form of percentage of favourable, neutral, negative responses per question, e.g. 59% of people agreed or strongly agreed to a statement. Results are never linked back to an individual. We use the CID number only as an alternative to a unique email address to track response rates and link organisational data to the response, this is so that results can then be cut by Faculty, Department etc.  As a further measure to protect respondent anonymity People Insight apply a threshold of 10 as a minimum for results to be shared, e.g. if less than 10 responses are submitted for a department no data will be available</span><span>.</span></p> </div> </section><section id='tabpanel_706032' role='tabpanel' aria-labelledby='tab_706032' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706032' tabindex='0'> Then why do I have to give some personal details? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>It is important that we can group feedback from staff by different campuses, job levels and areas. This helps us to identify priorities in different parts of Imperial and whether we need to take action on a university-wide, faculty, division/department or team basis.  Demographic information (e.g. gender, ethnic background) will help us to identify whether there are any equality issues we need to explore further. </p> </div> </section><section id='tabpanel_706028' role='tabpanel' aria-labelledby='tab_706028' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706028' tabindex='0'> I'm filling out an online survey. Can my response be traced back to my computer? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>No. As the survey is being hosted by People Insight on their web server no one at Imperial has access to the responses at any point during the survey. People Insight is bound by the Market Research Society's code of conduct for employee research and promises to guarantee the anonymity and confidentiality of all respondents to the survey.</p> </div> </section><section id='tabpanel_706029' role='tabpanel' aria-labelledby='tab_706029' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706029' tabindex='0'> I have received a reminder email. Does this mean you know who has completed the survey? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>People Insight will know the email addresses of the people who have and have not completed the online survey but they will not give these names to Imperial. Once received by People Insight, the email addresses and completed surveys are separated. Although People Insight is able to identify the email addresses of those who have filled in the survey, they can’t match up the addresses with the completed results – so they have no record of who said what. You will remain anonymous throughout the process.</p> </div> </section><section id='tabpanel_706030' role='tabpanel' aria-labelledby='tab_706030' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706030' tabindex='0'> Open questions. Could I be identified? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>No. Names and references that could risk identifying an individual will be removed so no one will be identified. </p> </div> </section><section id='tabpanel_706031' role='tabpanel' aria-labelledby='tab_706031' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_706031' tabindex='0'> Who will see my comments? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Your responses will go straight to People Insight, which means Imperial will not be able to see any individual submissions. The results will be analysed in a way that prevents making any person identifiable. You will remain anonymous throughout the process. When you are writing the free text comments, you will get the following warning: Please take care when providing this feedback. </p> <p>Please note that any comments that you make will be repeated verbatim in the feedback report from People Insight. Although they will not reveal the name of the person who provided the comments, you should consider whether you could be identified from your comments and, if so, whether you would wish to be. If you are concerned about this either before, or after writing your comments, please contact People Insight directly. </p> </div> </section><section id='tabpanel_1139206' role='tabpanel' aria-labelledby='tab_1139206' class='tabs-panel js-tabs-panel' tabindex='0'> <div class='accordion-trigger js-accordion-trigger' aria-controls='tabpanel_1139206' tabindex='0'> What is the point - will what I say make a difference? <svg role='img' aria-hidden='true' focusable='false' class='icon icon--m'><use xlink:href='/assets/website/images/svg/icons.svg#chevron-down'></use></svg> </div> <div class='content' aria-hidden='false'> <p>Sharing your thoughts about your work will help drive real change, and your thoughts are unique – we want to hear from everyone. The survey is one of the best ways we have to voice our opinions honestly and openly with the goal of improving our own work lives and the organisation overall.   </p> </div> </section> </div> </div>  </div> <section class="supplementary-content row"> <div class="supplementary-content__sizer col"></div>  <div class="col lg-12 info text reverse"> <div class="module flow-xs"> <h2 class="fake-h3">Survey dates</h2> <p><strong>OPENED</strong>: Tuesday 16 April 2024</p> <p><strong>CLOSED</strong>: Wednesday 7 May 2024</p> </div> </div>  <div class="col lg-12 primary text reverse"> <div class="module flow-xs"> <h2 class="fake-h3">Reminder</h2> <p>Do not forward your survey email onto someone else! </p> </div> </div>  </section>  </div> </div> </div> </main> <footer class="footer" role="contentinfo"> <section class="footer__main"> <h2 class="sr-only">Useful Links</h2> <div class="container"> <div class="row row--gap-on-collapse"> <nav class="col lg-3 sm-12"> <div class="flow-s"> <h3 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