Interlibrary Loan FAQs | UConn Library

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those affiliated with UConn Health and UConn Law should use interlibrary loan services at their respective libraries.</div> <h4>Create your ILLiad account</h4> <div class="ilsfaq-text">The first time you request an item through ILLiad, you will be asked to complete your profile.</div> <h4>I teach at UConn. Can I share the resource I received from another library with my class?</h4> <div class="ilsfaq-text">No. These materials are for your personal use only, are not transferable, and may not be used for course reserves or distribution. For copyright and fair use guidelines, please see our <a href="https://lib.uconn.edu/about/policies/copyright/">Copyright page</a>.</div> <h4>Is there a charge to use the service?</h4> <div class="ilsfaq-text">Our goal is to support academic research, learning, and professional development, so there is no cost to you. We ask for your discretion when placing requests, because requests do come with a cost to the University.</div> <h4>What else should I know about borrowing?</h4> <div class="ilsfaq-text">Please leave the bookband on your borrowed item so that we may identify it upon its return. We ask that you return your materials promptly, in the condition in which they were received. Please return or renew items by the due date.</div> <h4>What should I know about fines and fees?</h4> <div class="ilsfaq-text">You are responsible for your own materials and for managing your own account. If items are lost or damaged while in your possession, you will be billed through the Bursar’s Office for repair, replacement, or processing fees assessed by the lending library.</div> <div class="ilsfaq-text">You will be sent a courtesy reminder before the item is due. If you do not return or renew your item before the due date you will receive an overdue notice. If you do not return your overdue item, you will receive a Notice of Fines and Fees. You will be charged for replacement (minimum of $95) as well as a nonrefundable $15.00 lost item processing fee. The replacement cost may be waived upon your returning the item; however, once an invoice has been paid to a lending institution, the replacement cost cannot be waived.</div> </article> </div> </div> <div class="sow-tabs-panel"> <div class="sow-tabs-panel-content" role="tabpanel" aria-hidden="true"> <article class="ilsfaq-wrapper"> <div class="ilsfaq-text"><strong>Book Scanning Service for Patrons Registered and Approved for Accommodation at UConn</strong></div> <h4>What is this service?</h4> <div class="ilsfaq-text">Students with documented disabilities or temporary injury approved for alternate format by the <a href="https://csd.uconn.edu/contact-us/">Center for Students with Disabilities</a> may request digitization of books in PDF OCR (optical character recognition) held at the UConn Library, as well as books received through ILLiad Interlibrary Loan.</div> <h4>Who can use this scanning service?</h4> <div class="ilsfaq-text"> Students who are registered with the <a href="http://www.csd.uconn.edu/">UConn Center for Students with Disabilities</a> for alternative media format.</div> <h4>What resources can I request to be scanned?</h4> <div class="ilsfaq-text">You may request scans of print books held at UConn, as well as books received through ILLiad Interlibrary Loan.</div> <h4>How do I request PDF OCR?</h4> <div class="ilsfaq-text">Select the box on the ILLiad loan form that reads, "I am a student who has an AltMedia accommodation with the CSD."</div> <h4>How long does it take for my book to be scanned?</h4> <div class="ilsfaq-text">Materials will be scanned and made available to you within approximately 5 business days after their arrival in our office. Requests for multiple items may take longer.</div> <h4>Why was I referred to CSD for a book on Bookshare?</h4> <div class="ilsfaq-text">Before requesting a book from another library that we would need to scan for you, our staff will look to see if your title is available online. If it is available on <a href="https://www.bookshare.org/">Bookshare</a>, we will refer you to the Center for Students with Disabilities, who will obtain access to the title for you. This means that you will receive your title more quickly.</div> <h4>How long will my scan be available to me?</h4> <div class="ilsfaq-text">Your document will remain available for 30 days.</div> <h4>May I share my scan with someone else?</h4> <div class="ilsfaq-text">No, your documents are for your own personal use and may not be shared or distributed.</div> <h4>Does this service require a cost?</h4> <div class="ilsfaq-text">This service is supported by UConn and comes at no cost to you.</div> <h4>How do I request accommodation as a student with the CSD for this service?</h4> <div class="ilsfaq-text">To register with CSD, please refer to the <a href="https://csd.uconn.edu/contact-us/">Contact Us page</a>.</div> <h4>What if there is a problem with the scan I receive?</h4> <div class="ilsfaq-text">If you have a general question about your request, simply reply back to your notification email. If you are a student having trouble accessing these materials, please contact <a href="mailto:csdtech@uconn.edu">csdtech@uconn.edu</a> for troubleshooting.</div> <h4>Can I use this service if I am not registered with the CSD?</h4> <div class="ilsfaq-text">This service is only available to students who are registered with the CSD.</div> </article> </div> </div> <div class="sow-tabs-panel"> <div class="sow-tabs-panel-content" role="tabpanel" aria-hidden="true"> <p>If you need a specific format, such as braille or large print, you can use the Format filter when searching WorldCat.</p> <ol> <li style="padding-bottom: 10px">Go to <a href="https://uconn.on.worldcat.org/advancedsearch" title="WorldCat Advanced Search">WorldCat</a></li> <li style="padding-bottom: 10px">Scroll to the bottom under Search Tools<br /> <img fetchpriority="high" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatSearchToolsScreenShot.png" alt="ILS WorldCat - Search Tools screen shot" width="306" height="326" class="alignnone wp-image-31475 size-full" srcset="https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatSearchToolsScreenShot.png 306w, https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatSearchToolsScreenShot-282x300.png 282w" sizes="(max-width: 306px) 100vw, 306px" /></li> <li style="padding-bottom: 10px">Select the Format dropdown menu<br /> <img decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatSearchToolsFormatsMenuSceenShot.png" alt="ILS WorldCat - Formats menu screen shot" width="334" height="370" class="alignnone wp-image-31477 size-full" srcset="https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatSearchToolsFormatsMenuSceenShot.png 334w, https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatSearchToolsFormatsMenuSceenShot-271x300.png 271w" sizes="(max-width: 334px) 100vw, 334px" /></li> <li style="padding-bottom: 10px">Choose your needed format</li> <li style="padding-bottom: 10px">Enter your search terms and perform your search<br /> <img decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatAdvancedSearchScreenShot.png" alt="ILS WorldCat - Advanced Search screen shot" width="626" height="251" class="alignnone wp-image-31478 size-full" srcset="https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatAdvancedSearchScreenShot.png 626w, https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatAdvancedSearchScreenShot-300x120.png 300w" sizes="(max-width: 626px) 100vw, 626px" /></li> <li style="padding-bottom: 10px">Select your item<br /> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatItemSelectionScreenShot.png" alt="ILS WorldCat - Search Results screen shot" width="597" height="290" class="alignnone wp-image-31479 size-full" srcset="https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatItemSelectionScreenShot.png 597w, https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatItemSelectionScreenShot-300x146.png 300w" sizes="(max-width: 597px) 100vw, 597px" /></li> <li style="padding-bottom: 10px">Choose Request Item<br /> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatSearchToolsRequestItemScreenShot.png" alt="ILS WorldCat - Request Item screen shot" width="626" height="140" class="alignnone wp-image-31480 size-full" srcset="https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatSearchToolsRequestItemScreenShot.png 626w, https://lib.uconn.edu/wp-content/uploads/2021/11/ILSWorldCatSearchToolsRequestItemScreenShot-300x67.png 300w" sizes="(max-width: 626px) 100vw, 626px" /></li> </ol> </div> </div> <div class="sow-tabs-panel"> <div class="sow-tabs-panel-content" role="tabpanel" aria-hidden="true"> <article class="ilsfaq-wrapper"> <h4>How do I request an ebook?</h4> <div class="ilsfaq-text">Ebooks can be challenging for us to provide, due to licensing limitations. There are still only a small number of libraries that will loan their ebooks, but we will do our best to locate one. There are two ways you can request an ebook.</div> <h4>1. Request through WorldCat</h4> <div class="ilsfaq-text"> One way to request an ebook is to search the title in the <a href="https://lib.uconn.edu/">catalog</a> and then select the "UConn WorldCat" option under "Search Outside UConn" (or WorldCat direct: <a href="https://uconn.on.worldcat.org/advancedsearch">https://uconn.on.worldcat.org/advancedsearch</a>).<br /> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img001.png" alt="WorldCat screenshot highlighting the Search Outside UConn option" width="533" height="227" class="alignnone wp-image-37723 size-full" srcset="https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img001.png 533w, https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img001-300x128.png 300w" sizes="(max-width: 533px) 100vw, 533px" /><br /> <br /> <ul> <li>Select "ebook" from the Format menu <br /> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img002.png" alt="WorldCat screenshot with the ebook option selected" width="550" height="533" class="alignnone wp-image-37724 size-full" srcset="https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img002.png 550w, https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img002-300x291.png 300w" sizes="(max-width: 550px) 100vw, 550px" /><br /><br /></li> <li>Select the title and choose "Request Item"<br /> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img003.png" alt="WorldCat screenshot with the Requeset Item button highlighted" width="618" height="254" class="alignnone wp-image-37725 size-full" srcset="https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img003.png 618w, https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img003-300x123.png 300w" sizes="(max-width: 618px) 100vw, 618px" /><br /><br /></li> <li>Sign in with your NetID and password when prompted</li> <li>A request form will appear, filled in with information about your book</li> <li>Enter "ebook" in the "Edition" box</li> <li>Please note: select "Yes" in the "Will you accept an alternate edition of this item?" box If you will accept a print edition in the event that we are unable to obtain an ebook version</li> <li>Choose "Submit Request" <br /> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img004.png" alt="WorldCat screenshot with the Submit Request button highlighted" width="626" height="853" class="alignnone wp-image-37726 size-full" srcset="https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img004.png 626w, https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img004-220x300.png 220w" sizes="(max-width: 626px) 100vw, 626px" /><br /><br /></li> </ul> </div> <h4>2. Request directly in ILLiad</h4> <div class="ilsfaq-text"> <ul> <li>Sign in to your <a href="https://uconn.illiad.oclc.org/illiad/illiad.dll">ILLiad</a> account</li> <li>Choose "Place Request" from the menu, and then "Book" <br /> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img005.png" alt="ILLIad screenshot with the Book option highlighted" width="194" height="218" class="alignnone wp-image-37727 size-full" /><br /><br /></li> <li>Enter the book's information into the form</li> <li>Please note: select "Yes" in the "Will you accept an alternate edition of this item?" box If you will accept a print edition in the event that we are unable to obtain an ebook version</li> <li>Choose "Submit Request"<br /> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img006.png" alt="ILLiad screenshot with the Submit Request button highlighted" width="626" height="853" class="alignnone wp-image-37728 size-full" srcset="https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img006.png 626w, https://lib.uconn.edu/wp-content/uploads/2023/09/ILSFAQ_img006-220x300.png 220w" sizes="(max-width: 626px) 100vw, 626px" /><br /><br /></li> </ul> </div> <h4>Can I request an ebook version of a book that UConn has in print?</h4> <div class="ilsfaq-text">Yes, you can request the ebook edition.</div> <h4>How will I receive my ebook?</h4> <div class="ilsfaq-text">Your ebook will come as a PDF. You will be notified via email when it is available.</div> <h4>Will I have to return my ebook?</h4> <div class="ilsfaq-text">No, the ebook will arrive as a PDF document that you will not need to return.</div> </article> </div> </div> <div class="sow-tabs-panel"> <div class="sow-tabs-panel-content" role="tabpanel" aria-hidden="true"> <article class="ilsfaq-wrapper"> <h4>How do I request an article or chapter?</h4> <div class="ilsfaq-text"> Search for and request your item in UConn <a href="https://uconn.on.worldcat.org/advancedsearch">WorldCat</a>, our <a href="https://lib.uconn.edu/">catalog</a>, or our <a href="https://guides.lib.uconn.edu/az.php">subject databases</a>. Choose “Get this PDF.” Your form will appear populated with the citation information. You may notice that some required fields may not be filled in. Please fill them in to the best of your ability. </div> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items001-300x238.png" alt="UConn Library - ILS FAQ -Get this PDF link image" width="300" height="238" class="alignnone size-medium wp-image-38462" srcset="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items001-300x238.png 300w, https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items001.png 336w" sizes="(max-width: 300px) 100vw, 300px" /><br /><br /> <div class="ilsfaq-text"> Alternatively, you may also enter the information manually into a blank ILLiad form. Log in to your <a href="https://uconn.illiad.oclc.org/illiad/illiad.dll">ILLiad account</a>, and under “Place Request,” choose your form from the list, such as “Article/Paper,” “Book Chapter,” or “Standards Document.” Please provide complete citation information to prevent any delays. Entering the DOI into the DOI field will populate the form for you. When complete, choose “Submit Request.” You will be notified when your PDF is available, and it will remain accessible for 30 days. Please place requests for chapters individually. </div> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items002-300x264.png" alt="UConn Library -ILS FAQ - Place Request menu" width="300" height="264" class="alignnone wp-image-38463 size-medium" srcset="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items002-300x264.png 300w, https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items002.png 334w" sizes="(max-width: 300px) 100vw, 300px" /> <br /><br /> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items003-300x243.png" alt="UConn Library - ILS FAQ - Article/Paper Request screenshot" width="300" height="243" class="alignnone wp-image-38464 size-medium" srcset="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items003-300x243.png 300w, https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items003.png 370w" sizes="(max-width: 300px) 100vw, 300px" /> <br /><br /> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items004.png" alt="UConn Library - ILS FAQ - Submit Request button image" width="118" height="49" class="alignnone wp-image-38465 size-full" /> <br /><br /> <h4>How can I borrow a book, DVD, VHS, CD, music score, or other material?</h4> <div class="ilsfaq-text"> Search for and request your item in <a href="https://uconn.on.worldcat.org/advancedsearch">UConn WorldCat</a>. WorldCat is a catalog of 1.5 billion items held at more than 15,000 libraries. Find the item you want and choose "Request Item" under "Request from Libraries Worldwide." Your form will appear populated with the citation information. You may notice that some required fields may not be filled in. Please fill them in to the best of your ability. <br /><br /> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items005-300x98.png" alt="UConn Library - ILS FAQ - Request Item button image" width="300" height="98" class="alignnone wp-image-38466 size-medium" srcset="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items005-300x98.png 300w, https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items005.png 626w" sizes="(max-width: 300px) 100vw, 300px" /> <br /><br /> Alternatively, you may also enter the information manually into the “Book” or “Multimedia” forms in your <a href="https://uconn.illiad.oclc.org/illiad/illiad.dll">ILLiad account</a>. Log in to <a href="https://uconn.illiad.oclc.org/illiad/illiad.dll">ILLiad</a>, choose “Place Request,” and choose your form. Please provide complete citation information to prevent any delays. Entering the DOI will populate the form for you. When complete, choose “Submit Request.” You will be notified when your item is available. </div> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items006-300x264.png" alt="UConn Library - ILS FAQ - Place Request menu screenshot" width="300" height="264" class="alignnone wp-image-38467 size-medium" srcset="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items006-300x264.png 300w, https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items006.png 334w" sizes="(max-width: 300px) 100vw, 300px" /> <br /><br /> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items007-300x241.png" alt="UConn Library - ILS FAQ - My ILLIad Book Request screenshot" width="300" height="241" class="alignnone wp-image-38468 size-medium" srcset="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items007-300x241.png 300w, https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items007.png 439w" sizes="(max-width: 300px) 100vw, 300px" /> <br /><br /> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items008.png" alt="UConn Library - ILS FAQ - Submit Request button image" width="118" height="49" class="alignnone wp-image-38469 size-full" /><br /><br /> <h4>Where can I pick up my item?</h4> <div class="ilsfaq-text">Items may be picked up at the Storrs campus at either the <a href="https://lib.uconn.edu/location/homer-babbidge-library/">Babbidge Library</a>, <a href="https://lib.uconn.edu/location/music-dramatic-arts-library/">Music & Dramatic Arts Library</a>, or <a href="https://lib.uconn.edu/location/pharmacy-library/">Pharmacy Library</a>, or at any of our regional campus libraries at <a href="https://lib.uconn.edu/location/avery-point-campus-library/">Avery Point</a>, <a href="https://lib.uconn.edu/location/hartford-campus-library/">Hartford</a>, <a href="https://lib.uconn.edu/location/stamford-campus-library/">Stamford</a>, or <a href="https://lib.uconn.edu/location/waterbury-campus-library/">Waterbury</a>.</div> <h4>How can I change my pickup location?</h4> <div class="ilsfaq-text">Please contact us at <a href="mailto:udoc@uconn.edu?subject=How do I change my pickup location?">udoc@uconn.edu</a> and we will change your pickup location for you.</div> <h4>How do I see my pending requests?</h4> <div class="ilsfaq-text">You can view your pending requests by logging into your <a href="https://uconn.illiad.oclc.org/illiad/illiad.dll">ILLiad</a> account</div> <img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items009-300x98.png" alt="" width="300" height="98" class="alignnone size-medium wp-image-38470" srcset="https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items009-300x98.png 300w, https://lib.uconn.edu/wp-content/uploads/2024/04/ILSFAQ-requested-items009.png 489w" sizes="(max-width: 300px) 100vw, 300px" /><br /><br /> <h4>How will I know when my requested item is available?</h4> <div class="ilsfaq-text">You will receive an email notification to your UConn email address when your item is ready. Please do not contact lending libraries directly.</div> <h4>Can someone pick up my request for me?</h4> <div class="ilsfaq-text">Faculty and staff may allow students to check out materials on their behalf through registration as a <a href="https://lib.uconn.edu/services/borrowing/proxy-patron-program/">Proxy Patron</a>.</div> <h4>How long does it take to get something?</h4> <div class="ilsfaq-text">Most PDFs arrive in less than one day and most physical items come within 2-7 business days. Items that are difficult to obtain can take longer to arrive. To ensure a quick turnaround, please fill out as much of the citation as possible, including the ISSN/ISBN field. Altering the form’s citation fields to indicate “rush” will slow it down.</div> <h4>What kinds of things may I request?</h4> <div class="ilsfaq-text">Requests may be made for many kinds of resources, including print and e-books, articles, chapters, standards, proceedings, scores, DVDs, CDs, and more.</div> <h4>Is there a limit to how many things I can request?</h4> <div class="ilsfaq-text">There are no limits to requests; however, we reserve the right to limit how many we process per day. Large numbers of requests may be processed over several days.</div> <h4>Are there materials that aren't available through Interlibrary Services?</h4> <div class="ilsfaq-text">Materials that are generally not available through this service include: reference materials, unpublished manuscripts, rare, older, or fragile materials, entire issues or volumes of journals, educational kits, psychological tests, and genealogical materials. Some materials are difficult to obtain but we will do our best to find them.</div> <h4>What are the Interlibrary Loan usage Guidelines?</h4> <div class="ilsfaq-text">ILLiad materials are for your personal use only, are not transferable, and may not be used for <a href="https://lib.uconn.edu/services/course-reserves/">course reserves</a> or distribution. For copyright and fair use guidelines, please see our <a href="https://lib.uconn.edu/about/policies/copyright/">Copyright page</a>.</div> </article> </div> </div> <div class="sow-tabs-panel"> <div class="sow-tabs-panel-content" role="tabpanel" aria-hidden="true"> <article class="ilsfaq-wrapper"> <h4>Where do I return my materials?</h4> <div class="ilsfaq-text"> <p><span>On the Storrs campus you may return your materials to the Babbidge Library, the Music & Dramatic Arts Library, or the Pharmacy Library. Materials may also be returned to any of the four regional campus libraries: Avery Point, Hartford, Stamford, or Waterbury. Materials cannot be returned to the UConn Health Center Library or Law Library at this time.</span></p> <p><span>Materials can also be mailed to us at the address below. We recommend you use a service that provides tracking, as you are responsible for your item until it is received back at our office.</span><br /> <span></span></p> <p><span>Interlibrary Services</span><br /> <span>UConn Library</span><br /> <span>369 Fairfield Way, U-1005-F</span><br /> <span>Storrs, CT 06269</span></p> </div> <h4>How do I renew or clone my materials?</h4> <div class="ilsfaq-text"> <p>Renewals are at the discretion of the lending library. To request a renewal, log into your <a href="https://uconn-illiad-oclc-org.ezproxy.lib.uconn.edu/illiad/illiad.dll">MyILLiad account</a> and locate the item under ”View Requests.” Locate the item, choose “Actions,” and then “Renew.” If the institution does not allow for a renewal, or if you have already requested a renewal, you will not be given the option to renew, and it will be grayed out. If you still require the item, choose “Clone Request" to initiate a new request for the item. Please note that you still need to return the one you currently have.</p> <p><img loading="lazy" decoding="async" src="https://lib.uconn.edu/wp-content/uploads/2021/09/ILS_FAQs_img021-300x269.png" alt="screenshot of renew menu choice" width="300" height="269" class="alignnone size-medium wp-image-30533" srcset="https://lib.uconn.edu/wp-content/uploads/2021/09/ILS_FAQs_img021-300x269.png 300w, https://lib.uconn.edu/wp-content/uploads/2021/09/ILS_FAQs_img021.png 324w" sizes="(max-width: 300px) 100vw, 300px" /></p> </div> <h4>What happens if I have overdue, lost, or damaged ILLiad materials?</h4> <div class="ilsfaq-text">You are responsible for the ILLiad materials that you receive. If items are lost or damaged while in your possession, you will be billed through the Bursar’s Office for repair, replacement, or processing fees assessed by the lending library. Once an invoice has been paid to the lending library, your fines cannot be waived.</div> </article> </div> </div> <div class="sow-tabs-panel"> <div class="sow-tabs-panel-content" role="tabpanel" aria-hidden="true"> <article class="ilsfaq-wrapper"> <h4>How do I track my requests?</h4> <div class="ilsfaq-text">Log into your <a href="https://uconn-illiad-oclc-org.ezproxy.lib.uconn.edu/illiad/illiad.dll">My ILLiad account</a> Choose “View Requests,” then “All Requests” from the menu. If you have requested an item and it does not appear in your account, <a href="mailto:udoc@uconn.edu?subject=My ILLiad requested item missing">contact us</a> with the item information.</div> <h4>How do I see my previous requests?</h4> <div class="ilsfaq-text">To help ensure your privacy, the system retains only a limited number of requests. To view your past requests, log into your <a href="https://uconn-illiad-oclc-org.ezproxy.lib.uconn.edu/illiad/illiad.dll">My ILLiad account</a>. Choose “View Requests,” then “Completed Requests” from the menu.</div> <h4>How do I cancel a request?</h4> <div class="ilsfaq-text">Please <a href="mailto:udoc@uconn.edu?subject=My ILLiad Cancel Request"> contact us</a> with the item information including the title and the ILLiad transaction number (TN).</div> </article> </div> </div> </div> </div> </div></div></div></div></div> </div> <footer class="entry-footer"> </footer> </article> </main> </div> </div> </div> </div> </div> </div> <div id="footers"> <footer id="footer" class="site-footer" role="contentinfo"> <div class="container"> <div class="footer-address col-sm-3">  <img class="uconn-seal svg-wrap" src="https://lib.uconn.edu/wp-content/themes/compendium4_UCL/img/uconn-seal.svg" alt="uconn seal"> <div class="svg-fallback"><img class="uconn-seal" src="https://lib.uconn.edu/wp-content/themes/compendium4_UCL/img/uconn-seal.png" alt="uconn seal"></div> <ul id="uc-footer-links" class="clearfix"> <li> UConn Library <br />369 Fairfield 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