TANAKA Precious Metals Matters Relating to Personal Information / Privacy Policy

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src="/assets/imgs/common/scroll_mark.svg" alt="SCROLL" width="9" height="47"> </div> <nav class="breadcrumb breadcrumb_top" aria-label="Breadcrumbs"> <ol class="breadcrumb_list"> <li class="breadcrumb_item_home"><a href="/english/" class="breadcrumb_home"><img src="/assets/imgs/common/breadcrumb_home.svg" width="288" height="296" alt="Home"></a></li> <li class="breadcrumb_item"><span class="breadcrumb_current" aria-current="page">TANAKA Precious Metals Matters Relating to Personal Information / Privacy Policy</span></li> </ol> </nav> <main class="contents" id="contents"> <div class="page_contents"> <div class="contents_inr"> <div class="contents_head contents_head_mb_s"> <h1 class="contents_head_title_mark"> <span class="mark_dot"></span>TANAKA Precious Metals Matters Relating to Personal Information / Privacy Policy </h1> </div> <div class="contents_lead"> <p>Basic Policies Relating to the Protection of Personal Information (Approach on the Handling of Personal Information)</p> </div> </div> <div class="contents_inr"> <div class="contents_column"> <div class="contents_column_side"> <nav class="contents_side_nav"> <div class="contents_side_nav_item is-current"> <a href="#section1" class="contents_side_nav_item_a">Basic Policies Relating to the Protection of Personal Information</a> </div> <div class="contents_side_nav_item"> <a href="#section2" class="contents_side_nav_item_a">Scope of Application</a> </div> <div class="contents_side_nav_item"> <a href="#section3" class="contents_side_nav_item_a">Regarding Personal Information Held by a Member Company of the TANAKA Precious Metals</a> </div> <div class="contents_side_nav_item"> <a href="#section3" class="contents_side_nav_item_a">Matters Publicly Made Available Pursuant to the Personal Information Protection Law of Japan</a> </div> <div class="contents_side_nav_item"> <a href="#section4" class="contents_side_nav_item_a">Regarding the Procedures for Responding to "Requests for Disclosure, Etc."</a> </div> <div class="contents_side_nav_item"> <a href="#section5" class="contents_side_nav_item_a">Contact Information for Complaints or Questions Regarding Personal Information</a> </div> <div class="contents_side_nav_item"> <a href="#section6" class="contents_side_nav_item_a">Application of, and Modifications to "Matters Relating to Personal Information"</a> </div> </nav> </div> <div class="contents_column_main"> <div class="contents_section_wrap"> <section class="contents_section" id="section1"> <h2 class="h2">Basic Policies Relating to the Protection of Personal Information</h2> <div class="contents_bl"> <h3 class="h3">Basic Principles</h3> <p>The TANAKA Precious Metals, in accordance with the "Action Charter" and "Action Rules" of the Group, complies with the Personal Information Protection Law of Japan and such other laws, regulations and rules for the protection of personal information, and has established rules and a system for responding to recent movements internationally relating to the protection of personal information. The member companies of the TANAKA Precious Metals have made their employees aware of the importance of protecting personal information and have set out the following policies with respect thereto, pledging to implement and uphold these policies.</p> </div> <div class="contents_bl"> <h3 class="h3">Policies on Protecting Personal Information</h3> <ol class="list_ol"> <li>The TANAKA Precious Metals shall clarify in advance the reason for using, and the possibility of providing personal information obtained by TANAKA Precious Metals member companies to subcontractors or other third parties and will establish a management system for the purpose of preventing the use of personal information, other than in cases in which the consent has been obtained from the person involved or as permitted under applicable laws and regulations, that exceeds the scope of use.</li> <li>In the event the TANAKA Precious Metals outsources all or a portion of the handling of personal information acquired through the measures of the foregoing item 1, it shall select an entity that meets sufficient standards for protecting personal information and shall include appropriate measures in the relevant contracts, etc.</li> <li>The TANAKA Precious Metals shall establish safe management measures, such as procedures for appropriately managing personal information acquired and for preventing leaks and losses of the same.</li> <li>The TANAKA Precious Metals shall institute a system and procedures for handling complaints and questions relating to personal information held, and shall promptly respond to the same.</li> <li>The TANAKA Precious Metals shall establish, implement, maintain and continuously improve a personal information protection management system with respect to the personal information concerning the customers, employees and others with whom it does business in order to comply with the laws and regulations relating to the protection of personal information, as well as with the policies and other rules stipulated by the Japanese government.</li> </ol> </div> <div class="contents_bl"> <h4 class="h4">The TANAKA Precious Metals</h4> <p>The holding company for the Group is TANAKA Holdings Co., Ltd. (THD), and the operating companies are comprised of the following four core companies; TANAKA Kikinzoku Kogyo K.K. (TKK), TANAKA Denshi Kogyo K.K. (TD), EEJA Ltd.(EEJA), TANAKA Kikinzoku Jewelry K.K. (TKJ), The TANAKA Precious Metals refers to the holding company, the above-described fifth core companies and the various subsidiaries and controlled companies of each.</p> </div> </section> <section class="contents_section" id="section2"> <h2 class="h2">Scope of Application</h2> <p class="p">The information contained in "Matters Relating to Personal Information" will apply in each case in which a customer utilizes or purchases any of the services or products of a company that is a member of the TANAKA Precious Metals of companies; provided, however, that a specific TANAKA Precious Metals company may publish its own policies regarding the handling of personal information, in which case such policies will apply with respect to the customers of that specific company.</p> <p><a href="https://tt.tanaka.jp/privacy/" target="_blank" class="link_txt_hover"><span class="link_txt">Refer to terms for the gold regular savings consolidated account and platinum regular savings account for details on agreement with the personal information handling policy.</span><span class="ico_blank_blu2 ico_mg_l" aria-label="Opens in new window" role="img"></span></a><br> <a href="https://www.ginzatanaka.co.jp/privacy/" target="_blank" class="link_txt_hover"><span class="link_txt">Click here for specific policies regarding the handling of personal information for TANAKA Kikinzoku Jewelry K.K.</span><span class="ico_blank_blu2 ico_mg_l" aria-label="Opens in new window" role="img"></span></a></p> </section> <section class="contents_section" id="section3"> <h2 class="h2">Regarding Personal Information Held by a Member Company of the TANAKA Precious Metals</h2> <p class="p">Member companies of the TANAKA Precious Metals are in possession of a great variety of personal information relating to its customers, employees and the like. In order to best comply with the provisions of the Personal Information Protection Law of Japan and the related regulations, TANAKA Holdings Co., Ltd. operates a protection system for the personal information that is under the control of the TANAKA Precious Metals.</p> <ol class="list_ol list_mg"> <li> Name of Representative Company of the TANAKA Precious Metals:<br> TANAKA Holdings Co., Ltd.<br> 2-6-6 Nihonbashi Kayabacho, Chuo-ku, Tokyo (103-0025) Japan<br> Group CEO Koichiro Tanaka </li> <li> Person in Charge of Handling Personal Information: <ol class="font_wb"> <li>(a) Department/Position: Group CSO(Chief Sastinability Officer)</li> <li>(b) Contact Information: <a href="/support/req/privacy_policy_e/index.php" class="link_txt_hover"><span class="link_txt">Personal Information Contact Desk</span></a></li> </ol> </li> <li> Ways in Which Holding Personal Information May Be Used:<br> The reasons for holding personal information are set out in detail in the following section, item 1. </li> <li> Contact Information for Complaints Regarding the Handling of Personal Information:<br> For complaints relating to the handling of personal information, please contact the Personal Information Contact Desk. </li> </ol> </section> <section class="contents_section" id="section4"> <h2 class="h2">Matters Publicly Made Available Pursuant to the Personal Information Protection Law of Japan</h2> <div class="contents_bl"> <h3 class="h3">1. Regarding the Ways in Which Holding Personal Information May Be Used</h3> <p class="p">1) The ways in which the personal information held by the TANAKA Precious Metals companies may be used are set out in the table below, categorized in accordance with the type of personal information.</p> <table class="table_data p" summary="Regarding the Ways in Which Holding Personal Information May Be Used"> <colgroup> <col class="tb_col u-wp40"> <col class="tb_col"> </colgroup> <thead> <tr> <th class="tb_ch" scope="col">Type of Personal Information Obtained</th> <th class="tb_ch" scope="col">Reasons for Using Personal Information</th> </tr> </thead> <tbody> <tr> <td class="tb_vt">Personal Information for Customers of Bullion for Investment, Jewelry, Etc.</td> <td class="tb_vt"> <ul class="list_ul font_wb"> <li>To contact customers, to contact or provide notifications for efficient transactions</li> <li>To conduct follow-up on services provided</li> <li>To settle transaction payments</li> <li>To perform the services requested</li> <li>To introduce products and services, and to send questionnaires</li> <li>To send customers novelty items and promotional products, etc.</li> <li>To prepare statistical and other materials in such a way that specific individuals cannot be identified</li> </ul> </td> </tr> <tr> <td class="tb_vt">Personal Information Obtained in Sales Campaigns and Other Events</td> <td class="tb_vt"> <ul class="list_ul font_wb"> <li>To introduce products and services, and to send questionnaires</li> <li>To send novelty or promotional items</li> <li>To send customers novelty items and promotional products, etc.</li> <li>To prepare statistical and other materials in such a way that specific individuals cannot be identified</li> </ul> </td> </tr> <tr> <td class="tb_vt">Personal Information Obtained Through Questionnaires and Surveys, Etc.</td> <td class="tb_vt"> <ul class="list_ul font_wb"> <li>To develop products and goods, to improve services and to undertake sales and marketing work in connection with TANAKA Precious Metals business activities</li> </ul> </td> </tr> <tr> <td class="tb_vt">Personal Information Relating to Transaction Partners For Industrial Products</td> <td class="tb_vt"> <ul class="list_ul font_wb"> <li>To conduct efficiently such activities with our transaction partners as communications, confirmations, negotiations, settlement of accounts, contract performance and the like</li> </ul> </td> </tr> <tr> <td class="tb_vt">Personal Information Obtained Through Enquiries, and Requests for Information and Disclosure</td> <td class="tb_vt"> <ul class="list_ul font_wb"> <li>To respond to enquiries</li> <li>To perform the requested work</li> <li>To undertake sales and marketing work</li> <li>To prepare statistical and other materials in such a way that specific individuals cannot be identified</li> </ul> </td> </tr> <tr> <td class="tb_vt">Personal Information Handled as a Result of Work Commissioned</td> <td class="tb_vt"> <ul class="list_ul font_wb"> <li>To perform the commissioned work</li> </ul> </td> </tr> <tr> <td class="tb_vt">Personal Information Relating to Persons Desiring to Be Employed</td> <td class="tb_vt"> <ul class="list_ul font_wb"> <li>To communicate and provide information in connection with employment applications and hiring</li> <li>To conduct hiring screening</li> </ul> </td> </tr> <tr> <td class="tb_vt">Personal Information Relating to Persons Visiting a TANAKA Precious Metals company</td> <td class="tb_vt"> <ul class="list_ul font_wb"> <li>To confirm the identity of persons visiting a TANAKA Precious Metals company</li> <li>To prevent crime</li> </ul> </td> </tr> <tr> <td class="tb_vt">Camera Recordings</td> <td class="tb_vt"> <ul class="list_ul font_wb"> <li>To prevent crime</li> <li>To prevent personal injury and property damage, and such other related purposes</li> </ul> </td> </tr> <tr> <td class="tb_vt">Contents of Telephone or Other Oral Enquiries or Requests</td> <td class="tb_vt"> <ul class="list_ul font_wb"> <li>To respond to enquiries</li> <li>In order to perform the requested work or to understand, respond to or implement the request, all or a portion of telephone calls may be recorded</li> </ul> </td> </tr> </tbody> </table> <p>2) There may be cases in which personal information is used in a manner that exceeds the scope of purposes as set out above, such as when such use is required by applicable laws or regulations, in the event such use is necessary in emergency circumstances to protect life or property or when such use may be permitted under the Personal Information Protection Law of Japan.</p> </div> <div class="contents_bl"> <h3 class="h3">2．Regarding the Handling of Personal Information</h3> <p>Personal Information shall be acquired through appropriate and fair means.</p> </div> <div class="contents_bl"> <h3 class="h3">3. Providing Personal Information to Third Parties</h3> <p class="p">TANAKA Precious Metals shall not provide personal information to a third party other than in cases in which any of the following becomes applicable. Please note that shared use of personal information and provision of personal information to transaction partners that are performing work on commission are not considered normal provisions of personal data to third parties. (For further information on these two categories, please see below.)</p> <ol class="list_mark font_wb"> <li><span class="list_mark_h">1)</span><span class="list_mark_b">When the person involved gives consent;</span></li> <li><span class="list_mark_h">2)</span><span class="list_mark_b">When providing such information is done in accordance with applicable laws and regulations;</span></li> <li><span class="list_mark_h">3)</span><span class="list_mark_b">When it is difficult to obtain the consent of the person involved, but providing such information is necessary in emergency circumstances to protect life or property;</span></li> <li><span class="list_mark_h">4)</span><span class="list_mark_b">When it is difficult to obtain the consent of the person involved, but providing such information is particularly necessary in order to improve public health and sanitation, or to promote the healthy development of children;</span></li> <li><span class="list_mark_h">5)</span><span class="list_mark_b">When it becomes necessary to cooperate in connection with the performance of certain work undertaken by governmental agencies or public bodies, which work is mandated by applicable laws and regulations, but there is a fear that obtaining the consent of the person involved would interfere with the performance of such work;</span></li> <li><span class="list_mark_h">6)</span><span class="list_mark_b">When each of the following has been notified to the person involved: (a) the purpose of providing such personal information to such third party, (b) the items of personal data that are to be provided to such third party, (c) the means and methods by which such personal data is to be provided to such third party and (d) that the person involved may, by request, stop the provision to such third party of such personal data which identifies such person; provided, however, that such person involved is in a position to easily understand such circumstances and my, in fact, stop such provision of personal data by making a request to do so; and</span></li> <li><span class="list_mark_h">7)</span><span class="list_mark_b">When statistical data and the like is provided in such a way that specific individuals cannot be identified.</span></li> </ol> </div> <div class="contents_bl"> <h3 class="h3">4．Shared Use of Personal Information</h3> <p class="p">TANAKA Precious Metals may conduct shared use of personal information acquired by TANAKA Precious Metals member companies as set out below.</p> <div class="block"> <table class="table"> <caption>Personal Information for Customers of Bullion for Investment, Regular Savings Accounts, etc. </caption> <colgroup> <col class="tb_col u-wp40"> <col class="tb_col"> </colgroup> <tr> <th scope="row">Sharing Entities:</th> <td> TANAKA Kikinzoku Kogyo K.K.<br> TANAKA Kikinzoku Jewelry K.K.<br> TANAKA Holdings Co., Ltd. </td> </tr> <tr> <th scope="row">Purposes of Use:</th> <td> <ul class="disc"> <li>For the efficiency of business activities with customers as communications, confirmations and notifications</li> <li>For the follow-up regarding the services used by the customers</li> <li>Guidance of products and services </li> </ul> </td> </tr> <tr> <th scope="row">Types of Personal Information Used:</th> <td>Membership number, customer's name, address, telephone number, membership validity, history of purchases and sales, etc.</td> </tr> <tr> <th scope="row">Entity Responsible for Custody of Personal Information:</th> <td> TANAKA Kikinzoku Kogyo K.K.<br> 2-6-6 Nihonbashi Kayabacho, Chuo-ku, Tokyo (103-0025) Japan<br> CEO Koichiro Tanaka </td> </tr> <tr> <th scope="row">Inquiry:</th> <td> <a href="/support/req/privacy_policy_e/index.php" class="link_txt_hover"><span class="link_txt">Personal Information Contact Desk</span></a> </td> </tr> </table> </div> <div class="block"> <table class="table"> <caption>Personal Information for General Customers of Jewelry, etc.</caption> <colgroup> <col class="tb_col u-wp40"> <col class="tb_col"> </colgroup> <tr> <th scope="row">Sharing Entities:</th> <td> TANAKA Kikinzoku Kogyo K.K.<br> TANAKA Kikinzoku Jewelry K.K.<br> TANAKA Holdings Co., Ltd. </td> </tr> <tr> <th scope="row">Purposes of Use:</th> <td> <ul class="disc"> <li>To conduct efficiently such activities with customers as communications, confirmations and notifications</li> <li>To conduct follow-up work regarding services used by the customers</li> <li>To provide information on products and services </li> </ul> </td> </tr> <tr> <th scope="row">Types of Personal Information Used:</th> <td>Customer's name, address, telephone number, history of purchases and sales, etc.</td> </tr> <tr> <th scope="row">Entity Responsible for Custody of Personal Information:</th> <td> TANAKA Kikinzoku Jewelry K.K.<br> 7-7, Ginza 1-chome, Chuo-ku, Tokyo (104-0061) Japan<br> CEO Masakazu Tanaka </td> </tr> <tr> <th scope="row">Inquiry:</th> <td> <a href="/support/req/privacy_policy_e/index.php" class="link_txt_hover"><span class="link_txt">Personal Information Contact Desk</span></a> </td> </tr> </table> </div> <div class="block"> <table class="table"> <caption>Personal information for Business Partners of Industrial Products, etc.</caption> <colgroup> <col class="tb_col u-wp40"> <col class="tb_col"> </colgroup> <tr> <th scope="row">Sharing Entities:</th> <td>All companies of the TANAKA Precious Metals</td> </tr> <tr> <th scope="row">Purposes of Use:</th> <td> <ul class="disc"> <li>For the efficiency of business activities with business partners such as communications, confirmations, negotiations, accounts settlement, contract performance, etc.</li> <li>To conduct follow-up work regarding services used by the customers</li> <li>To provide information on products and services</li> </ul> </td> </tr> <tr> <th scope="row">Types of Personal Information Used:</th> <td>Company name, name of department, name, address, telephone number, personal transactional history, etc.</td> </tr> <tr> <th scope="row">Entity Responsible for Custody of Personal Information:</th> <td> TANAKA Holdings Co., Ltd.<br> TANAKA Kikinzoku Kogyo K.K.<br> 2-6-6 Nihonbashi Kayabacho, Chuo-ku, Tokyo (103-0025) Japan<br> Group CEO Koichiro Tanaka </td> </tr> <tr> <th scope="row">Inquiry:</th> <td> <a href="/support/req/privacy_policy_e/index.php" class="link_txt_hover"><span class="link_txt">Personal Information Contact Desk</span></a> </td> </tr> </table> </div> <div class="block"> <table class="table"> <caption>Personal Information to Joining Hope </caption> <colgroup> <col class="tb_col u-wp40"> <col class="tb_col"> </colgroup> <tr> <th scope="row">Sharing Entities:</th> <td>All companies of the TANAKA Precious Metals</td> </tr> <tr> <th scope="row">Purposes of Use:</th> <td> <ul class="disc"> <li>For the communication and information provision in connection with employment application and recruitment.</li> <li>For employ review </li> </ul> </td> </tr> <tr> <th scope="row">Types of Personal Information Used:</th> <td>Name of joining hope, address, phone number, alma mater, faculty, department and the use of the applicant screening information types described other</td> </tr> <tr> <th scope="row">Entity Responsible for Custody of Personal Information:</th> <td> TANAKA Holdings Co., Ltd.<br> 2-6-6 Nihonbashi Kayabacho, Chuo-ku, Tokyo (103-0025) Japan<br> Group CEO Koichiro Tanaka </td> </tr> <tr> <th scope="row">Inquiry:</th> <td> <a href="/support/req/privacy_policy_e/index.php" class="link_txt_hover"><span class="link_txt">Personal Information Contact Desk</span></a> </td> </tr> </table> </div> </div> <div class="contents_bl"> <h3 class="h3">5．Regarding the Outsourcing for Handling Personal Information</h3> <ol class="list_mark font_wb"> <li><span class="list_mark_h">1)</span><span class="list_mark_b">All or a portion of the handling of personal information held by one of the member companies of the TANAKA Precious Metals may be outsourced to another company. In such case, the company performing such work will do so on the basis of an agreement executing by such member company and such other company that incorporates the provisions of the Personal Information Protection Law of Japan.</span></li> <li><span class="list_mark_h">2)</span><span class="list_mark_b"> In performing work commissioned by another company, personal information may be used to the extent necessary in performing under the contract with such other company.</span></li> </ol> </div> </section> <section class="contents_section" id="section5"> <h2 class="h2">Regarding the Procedures for Responding to "Requests for Disclosure, Etc."</h2> <div class="block"> <p class="p">Member companies of the TANAKA Precious Metals shall promptly respond to the persons involved who make a "request for disclosures, etc." relating to personal data held by such member companies in connection with the following items, in accordance with the provisions of the Personal Information Protection Law of Japan:</p> <ol class="list_mark p font_wb"> <li><span class="list_mark_h">1)</span><span class="list_mark_b">Disclosure of personal data held;</span></li> <li><span class="list_mark_h">2)</span><span class="list_mark_b">Notification of the purpose of using the personal data held;</span></li> <li><span class="list_mark_h">3)</span><span class="list_mark_b">Amendments and additions to, and deletions of, personal data held; and</span></li> <li><span class="list_mark_h">4)</span><span class="list_mark_b">Termination of the use of personal data held, or the deletion of the same, or the termination of the provision of the same to third parties.</span></li> </ol> <p class="p">In the event any of the above are desired, please contact the appropriate person in charge of the relevant personal information for an explanation of the procedures and methods, etc., for requesting the same.</p> <p class="p">Please note, however, that no response may be made with respect to any of the following:</p> <ol class="list_mark p font_wb"> <li><span class="list_mark_h">1)</span><span class="list_mark_b">When the personal data that is the subject of the request for disclosure, etc., is outside of the scope of the personal data held by the relevant company;</span></li> <li><span class="list_mark_h">2)</span><span class="list_mark_b">When it cannot be confirmed that the individual making the request is the appropriate person to make such request;</span></li> <li><span class="list_mark_h">3)</span><span class="list_mark_b">When there is a fear that such a request could cause personal injury or property damage with respect to, or could adversely affect the rights or interests of, the person making such a request or a third party;</span></li> <li><span class="list_mark_h">4)</span><span class="list_mark_b">When there is a fear that such request could significantly obstruct the legitimate work of the TANAKA Precious Metals member companies; or</span></li> <li><span class="list_mark_h">5)</span><span class="list_mark_b">Such request would be in violation of applicable laws or regulations.</span></li> </ol> </div> </section> <section class="contents_section" id="section6"> <h2 class="h2">Contact Information for Complaints or Questions Regarding Personal Information</h2> <div class="block"> <p class="p">Please contact the following:</p> <p class="p">TANAKA Holdings Co., Ltd.<br> <a href="/support/req/privacy_policy_e/index.php" class="link_txt_hover"><span class="link_txt">Personal Information Contact Desk</span></a></p> </div> </section> <section class="contents_section" id="section7"> <h2 class="h2">Application of, and Modifications to "Matters Relating to Personal Information"</h2> <div class="block"> <p class="p">This TANAKA Precious Metals website on "Matters Relating to Personal Information" is intended to provide an explanation regarding the various types of handling, etc., of personal information by the TANAKA Precious Metals, and the customers using the products and services of TANAKA Precious Metals member companies are deemed to have fully understood and consented to the contents contained herein.</p> <p class="p">The contents of this TANAKA Precious Metals website on "Matters Relating to Personal Information" may be modified from time to time.</p> <p class="p">Following the amended Act on the Protection of Personal Information on April 1, 2022, matters relevant to the personal information protection policy have been updated.</p> </div> </section> </div> </div> </div> </div> </div> </main> <div class="pickup"> <div class="contents_inr"> <h2 class="pickup_title"><span class="mark_dot"></span>Focus</h2> <div class="pickup_slide swiper js-pickup-slide"> <div class="pickup_box_wrap swiper-wrapper"> <div class="pickup_box swiper-slide"> <a href="/english/knowledge/about-preciousmetal/" class="pickup_box_a"> <div class="pickup_box_thumb"> <img src="/english/pickup/assets/imgs/pickup_img01.webp" width="600" height="338" loading="lazy" alt=""> </div> <div 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