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<!DOCTYPE html> <html> <head> <title>Contact Us - Guernsey Water</title> <base href="https://www.water.gg/" /> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <meta http-equiv="Content-Style-Type" content="text/css" /> <meta http-equiv="Content-Script-Type" content="text/javascript" /> <meta name="viewport" content="width=device-width, initial-scale=1, maximum-scale=1.0, user-scalable=0" /> <meta name="generator" content="GOSS iCM - Intelligent Content Management" /> <meta name="DC.format.medium" content="html/text" /> <meta name="DC.date.created" content="2017-07-11T15:06:23+01:00" scheme="W3CDTF" /> <meta name="DC.date.issued" content="2017-07-11T15:05:58+01:00" scheme="W3CDTF" /> <meta name="DC.date.modified" content="2023-09-27T15:52:42+01:00" scheme="W3CDTF" /> <meta name="DC.date.disposal.review" content="2116-07-11T15:05:58+01:00" scheme="W3CDTF" /> <meta name="DC.title" content="Contact Us" /> <meta name="DC.description" content="01481 229500" /> <meta name="description" content="01481 229500" /> <meta name="DC.identifier" content="https://www.water.gg/contactus" scheme="DCTERMS.URI" /> <meta name="DC.language" content="eng" scheme="ISO 639-3/T" /> <meta name="DC.rights.copyright" content="Copyright 2024 Guernsey Water" /> <meta name="DC.type" content="Article" scheme="eGMS.TES" /> <meta name="DC.coverage.spatial" content="" /> <link rel="apple-touch-icon" sizes="180x180" href="./guernseywater1/images/apple-touch-icon.png"> <link rel="icon" type="image/png" href="./guernseywater1/images/favicon-32x32.png" sizes="32x32"> <link rel="icon" type="image/png" href="./guernseywater1/images/favicon-16x16.png" sizes="16x16"> <link rel="manifest" href="./guernseywater1/images/manifest.json"> <link rel="mask-icon" href="./guernseywater1/images/safari-pinned-tab.svg" color="#5bbad5"> <link rel="shortcut icon" href="./guernseywater1/images/favicon.ico"> <meta name="msapplication-config" content="./guernseywater1/images/browserconfig.xml"> <meta name="theme-color" content="#ffffff"> <script type="text/javascript" src="./guernseywater1/scripts/jquery/jquery-1.11.3.min.js"></script><script type="text/javascript" src="./guernseywater1/scripts/jquery/jquery.cookie.js"></script><script type="text/javascript" src="./guernseywater1/scripts/moment.min.js"></script><script type="text/javascript" src="./guernseywater1/scripts/modernizr.js"></script><script type="text/javascript" src="./guernseywater1/scripts/html5.js"></script><script type="text/javascript" src="./guernseywater1/scripts/jquery/jquery.bxslider.min.js"></script> <!-- FancyBox --> <link rel="stylesheet" href="./guernseywater1/scripts/fancybox/source/jquery.fancybox.css?v=2.1.6" type="text/css" media="screen" /> <script type="text/javascript" src="./guernseywater1/scripts/fancybox/source/jquery.fancybox.pack.js?v=2.1.6"></script> <link rel="stylesheet" href="./guernseywater1/scripts/fancybox/source/helpers/jquery.fancybox-buttons.css?v=1.0.5" type="text/css" media="screen" /> <script type="text/javascript" src="./guernseywater1/scripts/fancybox/source/helpers/jquery.fancybox-buttons.js?v=1.0.5"></script> <script type="text/javascript" src="./guernseywater1/scripts/fancybox/source/helpers/jquery.fancybox-media.js?v=1.0.6"></script> <link rel="stylesheet" href="./guernseywater1/scripts/fancybox/source/helpers/jquery.fancybox-thumbs.css?v=1.0.7" type="text/css" media="screen" /> <script type="text/javascript" src="./guernseywater1/scripts/fancybox/source/helpers/jquery.fancybox-thumbs.js?v=1.0.7"></script> <!-- Pagination --> <script type="text/javascript" src="./guernseywater1/scripts/jquery/jquery.easyPaginate.js"></script> <link href="./guernseywater1/css/editor.css" rel="stylesheet" type="text/css" media="all" /> <link href="./guernseywater1/css/reset.css" rel="stylesheet" type="text/css" media="all" /> <link href="./guernseywater1/css/html5reset-1.6.1.css" rel="stylesheet" type="text/css" media="all" /> <link href="./guernseywater1/css/main.css" rel="stylesheet" type="text/css" media="all" /> <link href="./guernseywater1/css/style.css" rel="stylesheet" type="text/css" media="all" /> <link href="./guernseywater1/css/mobile.css" rel="stylesheet" type="text/css" media="(max-width:1250px)" /> <link href="./guernseywater1/template/formsservice/css/formsservice.css" rel="stylesheet" type="text/css" media="all" /> <link rel="stylesheet" href="./rsc-min/template/formsservice/css/form.css" /> <link rel="stylesheet" href="./rsc-min/template/formsservice/css/form-ie.css" /> <script type="text/javascript"> //create global to hold form names reserved for future use if(typeof window["GOSSForms"] == "undefined"){ var GOSSForms = {forms:[]}; } GOSSForms.forms.push("WATERCONTACTFORM"); </script> <script type="text/javascript" src="https://www.water.gg/apiserver/files/staticformcache/WATERCONTACTFORM/2023-01-31T10.33.27Z/f/FormRuntimeMin.js"></script> <script type="text/javascript" src="https://www.water.gg/apiserver/files/staticformcache/WATERCONTACTFORM/2023-01-31T10.33.27Z/f/JSONRuntime.js"></script> <script type="text/javascript"> /* <![CDATA[ */ // Backward compatibility var WATERCONTACTFORMValidator = {}; WATERCONTACTFORMValidator["ERRCALLBACKS"] = []; WATERCONTACTFORMValidator["PAGE1"] = {}; // Backward compatibility Ends var WATERCONTACTFORMFormData = "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"; var WATERCONTACTFORMPageHistory = "W10="; var WATERCONTACTFORMFieldNameMapping = [{"pageName":"PAGE1","fieldsLong":["FIELD2","FIELD3","FIELD5","FIELD4","FIELD6","FIELD10","FIELD12","FIELD8","FIELD9","FIELD11","FIELD7"],"fieldsShort":["FIELD2","FIELD3","FIELD5","FIELD4","FIELD6","FIELD10","FIELD12","FIELD8","FIELD9","FIELD11","FIELD7"]}]; // TODO need to take into account scope since these persistent variables will be exposed on the browser var WATERCONTACTFORMSerializedVariables = "e30="; var WATERCONTACTFORMCustomCode = {}; var WATERCONTACTFORMrtConfig = { formName : "WATERCONTACTFORM", currentPageName : "PAGE1", currentPageInstance : 0, runtimeMode : "CLIENT", validationMode : "ASYOUTYPE", highlightValid : false, traceEnabled : false, disableAutoFocus : false, formData : WATERCONTACTFORMFormData, pageHistory : WATERCONTACTFORMPageHistory, fieldNameMapping : WATERCONTACTFORMFieldNameMapping, custom : WATERCONTACTFORMCustomCode, legacyValidators : WATERCONTACTFORMValidator, inIcmEnv : false, allowIcmPanelControls : false, serializedPersistentVariables : WATERCONTACTFORMSerializedVariables, hasProxyUser: false, serverid : null, serverTraceFn : null, fieldLabelMarker: "required" }; // Note that the variable containing the run time may already exist, since certain libraries loaded via script tags may define properties when they are loaded // Supplying it as the second parameter to createFormRuntime will ensure any properties are not lost var WATERCONTACTFORMForm = createFormRuntime( WATERCONTACTFORMrtConfig, WATERCONTACTFORMForm ); WATERCONTACTFORMForm.registerFieldValidatorFn( "FIELD3", function( form) { var valResult = { FIELDID: "WATERCONTACTFORM_FIELD3", NAME: "FIELD3", VALID: true, ERRMSG: "" }; if ( WATERCONTACTFORMForm.isServer() && form.WATERCONTACTFORM_FIELD3 == undefined ) { throw new Error("No value in submitted data for field: FIELD3 during server-side validation"); } if ( form.WATERCONTACTFORM_FIELD3.value !== undefined ) { if ( (valResult.VALID) && (form.WATERCONTACTFORM_FIELD3.value == "") ) { valResult.VALID = false; } if ( (valResult.VALID) && (form.WATERCONTACTFORM_FIELD3.value.length > 255) ) { valResult.VALID= false; } } else { valResult.VALID = false; } if ( !valResult.VALID ) { valResult.DESC= "Name"; valResult.ERRMSG= "Enter Your Name" ; } return valResult ; }); WATERCONTACTFORMForm.registerFieldValidatorFn( "FIELD5", function( form) { var valResult = { FIELDID: "WATERCONTACTFORM_FIELD5", NAME: "FIELD5", VALID: true, ERRMSG: "" }; if ( WATERCONTACTFORMForm.isServer() && form.WATERCONTACTFORM_FIELD5 == undefined ) { throw new Error("No value in submitted data for field: FIELD5 during server-side validation"); } if ( form.WATERCONTACTFORM_FIELD5.value !== undefined ) { if ( (valResult.VALID) && (form.WATERCONTACTFORM_FIELD5.value == "") ) { valResult.VALID = false; } if ( (valResult.VALID) && (form.WATERCONTACTFORM_FIELD5.value.length > 255) ) { valResult.VALID= false; } if ( (valResult.VALID) && (form.WATERCONTACTFORM_FIELD5.value != "") && (!/^([a-zA-Z0-9.!#$%&amp;'*+-/=?^_`{|}~])+@(([a-zA-Z0-9-])+\.)+([a-zA-Z0-9]{2,4})+$/.test(form.WATERCONTACTFORM_FIELD5.value)) ) { valResult.VALID= false; } } else { valResult.VALID = false; } if ( !valResult.VALID ) { valResult.DESC= "Email"; valResult.ERRMSG= "Enter Your Email" ; } return valResult ; }); WATERCONTACTFORMForm.registerFieldValidatorFn( "FIELD4", function( form) { var valResult = { FIELDID: "WATERCONTACTFORM_FIELD4", NAME: "FIELD4", VALID: true, ERRMSG: "" }; if ( WATERCONTACTFORMForm.isServer() && form.WATERCONTACTFORM_FIELD4 == undefined ) { throw new Error("No value in submitted data for field: FIELD4 during server-side validation"); } if ( form.WATERCONTACTFORM_FIELD4.value !== undefined ) { if ( (valResult.VALID) && (form.WATERCONTACTFORM_FIELD4.value == "") ) { valResult.VALID = false; } if ( (valResult.VALID) && (form.WATERCONTACTFORM_FIELD4.value.length > 255) ) { valResult.VALID= false; } } else { valResult.VALID = false; } if ( !valResult.VALID ) { valResult.DESC= "Telephone"; valResult.ERRMSG= "Enter Your Telephone Number" ; } return valResult ; }); WATERCONTACTFORMForm.registerFieldValidatorFn( "FIELD6", function( form) { var valResult = { FIELDID: "WATERCONTACTFORM_FIELD6", NAME: "FIELD6", VALID: true, ERRMSG: "" }; if ( WATERCONTACTFORMForm.isServer() && form.WATERCONTACTFORM_FIELD6 == undefined ) { throw new Error("No value in submitted data for field: FIELD6 during server-side validation"); } if ( form.WATERCONTACTFORM_FIELD6.value !== undefined ) { if ( (valResult.VALID) && (form.WATERCONTACTFORM_FIELD6.value.length > 255) ) { valResult.VALID= false; } } else { valResult.VALID = true; } if ( !valResult.VALID ) { valResult.DESC= "Message"; valResult.ERRMSG= "Enter Your Message Here" ; } return valResult ; });WATERCONTACTFORMForm.registerPageValidatorFn( function ( form ) { var f,orderedFields=["FIELD2","FIELD3","FIELD5","FIELD4","FIELD6","FIELD10","FIELD12","FIELD8","FIELD9","FIELD11","FIELD7"],valFailures = [],valResult,valFunction,valMsg=""; for ( f = 0; f < orderedFields.length; f++ ) { WATERCONTACTFORMForm.validateField( orderedFields[f], form, valFailures ); // Invoke any legacy validators if (WATERCONTACTFORMValidator["PAGE1"][orderedFields[f]] !== undefined) { valFunction = WATERCONTACTFORMValidator["PAGE1"][orderedFields[f]]; 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accounts&nbsp;<a href="http://tel:01481229500">01481&nbsp;229500</a> or customer.service@water.gg</li><li>Borehole &amp; well water testing <a href="http://tel:01481 221161">01481 221161</a></li><li>Fire &amp; Rescue Service - should there be a risk of internal property flooding - Please call 999</li></ul> <div><!-- Form Runtime Helper Version: [10.0.7.27] --> <form action='https://www.water.gg/apiserver/formsservice/http/processsubmission?pageSessionId=322b0f9a-acc4-41b5-bf61-51df8bf0b793&amp;fsid=3c3ea62a-c9e1-4b96-9386-82126349462a&amp;fsn=16ab5233-4430-486a-8d3b-a052eb4a2f5f' enctype='application/x-www-form-urlencoded' method='post' id='WATERCONTACTFORM_FORM' > <div id='WATERCONTACTFORM_CONTROL'> <input type='hidden' name='WATERCONTACTFORM_PAGESESSIONID' value='322b0f9a-acc4-41b5-bf61-51df8bf0b793'/> <input type='hidden' name='WATERCONTACTFORM_SESSIONID' value='3c3ea62a-c9e1-4b96-9386-82126349462a'/> <input type='hidden' name='WATERCONTACTFORM_NONCE' value='16ab5233-4430-486a-8d3b-a052eb4a2f5f'/> <input type='hidden' name='WATERCONTACTFORM_VARIABLES' value=''/> </div> <div id="WATERCONTACTFORM__FIELDS_OUTER" class="icmform icmformleft"> <ol role='presentation'><li role='presentation' id='WATERCONTACTFORM_FIELD2_OUTER'><script type="text/javascript"> /* <![CDATA[ */ (function( helper ){ helper.registerSimpleField( { fieldID : "WATERCONTACTFORM_FIELD2", fieldName : "FIELD2", supportShowHide : true, supportShowHideHint : true, supportUpdateHint : true } ); 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} else { helper.executeEventHandlers( "FIELD10", helper.EVENT_PAGEINIT, false ); } } ); helper.registerFieldUpdateValueFn( "FIELD10", function( value ) { $( "#WATERCONTACTFORM_FIELD10" ).text(helper.utilExpandTemplate( value, true )); }); })( WATERCONTACTFORMForm ); /* ]]> */ </script> <div class="icmguidance icmguidancecentre" id="WATERCONTACTFORM_FIELD10">* Required fields please.</div> </li> <li role='presentation' id='WATERCONTACTFORM_FIELD12_OUTER'><script type="text/javascript"> /* <![CDATA[ */ (function( helper ){ helper.registerSimpleField( { fieldID : "WATERCONTACTFORM_FIELD12", fieldName : "FIELD12", supportShowHide : true } ); helper.registerFieldInitFn( "FIELD12", function( helper, pageName, pageInstance ) { if ( pageInstance === 0 ) { helper.executeEventHandlers( "FIELD12", helper.EVENT_NEWPAGEINIT, false ); } else { helper.executeEventHandlers( "FIELD12", helper.EVENT_PAGEINIT, false ); } } ); helper.registerFieldUpdateValueFn( "FIELD12", function( value ) { $( "#WATERCONTACTFORM_FIELD12" ).text(helper.utilExpandTemplate( value, true )); }); })( WATERCONTACTFORMForm ); /* ]]> */ </script> <div class="icmguidance icmguidanceleft" id="WATERCONTACTFORM_FIELD12">The States of Guernsey, (Guernsey Water) will process any personal information you may provide via this form in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017. 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